Contact Comcast Customer Service

Contacting Comcast Customer Service Center

Comcast is a cable, Internet and phone provider in the United States. The company is one of the largest cable providers. The headquarters for Comcast Cable is located in Philadelphia, PA. From the official website, customers can quickly contact customer service if they have an account with the company. If you do not have an account or online access, finding contact information is a bit harder.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

We found only one customer service phone number on the Comcast website. This could mean customers have to wait longer on the phone, because all calls are routed through the same number no matter why the customer is contacting the customer service department.

Mailing Address

The mailing address on file with the corporate side of Comcast is:

Comcast Corporate Headquarters
One Comcast Center
Philadelphia, PA 19103

There is no customer service address listed on the Comcast residential or business website.

Official Website

New or existing customers can visit the official Comcast website at The website explains the service offers by the company, the terms and conditions surrounding new or existing service and customer service contact options.

Customer Service Email

The Comcast customer service contact email address is If you click on the link to email customer service, your computer will open your email client and address the email to the abovementioned address. You can also choose to send an email to the digital cable, high-speed Internet or digital voice departments depending on your location using an online email form

Using the customer service email address, we sent an inquiry to the customer service department. We are waiting to hear back. According to the website, we should receive a response within 24 hours as long as we sent our email between 8:30 a.m. and 6 p.m. EST, Monday to Friday.

Our Experience

When customers want to speak to a customer service representative, you have to wait through an automated system. The system runs for approximately 10 minutes. When the customer service representative does not pick up, the automated system repeats multiple times. When the Comcast customer service representative answered the call, they were helpful with my request of information concerning initial service. The English speaking rep was extremely polite.

Another way to contact Comcast customer service through the email form here: When we contacted customer service through the email form, we received an immediate, automated email response. Our question was not immediately answered.

An email inquiry to Comcast customer service resulted in a fairly quick response from the customer service team. The response time was approximately 2 hours from the initial email. This satisfied us because we received communication from a representative instead of an automated response. See the email response below:

Comcast ECARE

We have received your e mail and thank you for using Comcast’s online email support. One of our Comcast customer support representatives will [respond to your questions]. In the meantime, [review the Frequently Asked Questions in order to resolve your question].


Your Comcast Support Team

Email From Richard Banks

Greetings. I was wondering the necessary requirements needed to start service with Comcast? Is this something I can contact customer service over the phone or by email, or do I need a technichian at my home to install service? Thank you for taking the time to answer my question.


Did your questions go unanswered? Share your thoughts on Comcast customer service.

1 Star2 Stars3 Stars4 Stars5 Stars (70 votes, average: 1.43 out of 5)
Write A Review
238 Comments on “Contact Comcast Customer Service
  1. My email address book disappeared. I called on the 21st and a “ticket” was started. I was called back the 23rd and was told the ticket was explained better now and resubmitted. I called the next Tue and was told it takes 72 hours. I called Fri, today, and was told I could fix it myself. Not being computor savy, I asked to talk to a superviser and was put on hold for 5 minutes. My wife called and was hung up on 3 times. The fourth guy said he would stay on line for a tech, but disonnected in 2 minutes. My email access page takes 60 minutes to load now and still no address book. Where do I go?

  2. My acct no is/was 0172722698001 i contacted your people first week of july to set up transfer of service when we moved.i was assurred all was set now on the last day of july after having completed move 12 days ago still have service problems intermittent TV, on or off internet and no landline telephone after 2-6 days of calling for assistance.most of that time you put me on hold.i’m fed up I am notifing you that i am casncelling my service. please respond with instructions on where to send your equipment do not doubt THIS IS A CANCELLATION NOTICE
    i paid your 7-15 statement therefore i believe i owe you nothing i can’t rationalize paying for such unacceptable activity called SERVICE you have the E mail pleaseacknowledge receipt of this cancellation notice
    B A Lauter

  3. As of today my Comcast channels have changed. I received no notification of this. I did not get a new channel listings guide in the mail. I can not find a listings guide online. Please notify me by email about where to find a printable channel listings guide online. My Comcast company is located in Pottstown, PA. When channels change again, which I am sure they will, please mail a new channel listings guide to your customers in advance of the change. Thank you.

  4. I have an alarm that has not worked correctly in two months. I a phone line that have been a problem since it was activated. I can not talk to a knowledgeable customer service represenstative. I get long wait time and I am hung up on. The list is long but I will cancel all of my comcast services and I will not make anymore payment I will inform all of the credit agency about my issue and why I am refusing to pay for poor and no service. I do not have a phone number to call central station for help or to stop and alarm. You people do not care about your customer, you are only interested in saling more bad service.

  5. Please cancel my phone service at 708 948 7117. please cancel my cable service, and my alarm service. Please.I will no longer be paying you for the poor servive on these accounts. I have been on hold for twenty minute and have just been retranferred back into voice mail.

  6. Approximately 8/31/12 I accepted a Comcast package which included the equivalent of basic cable and high speed internet(25MB)for $49.99/mo for 1 year. I have not received the cable box as promised in the mail and I Comcast bill is not the $49.99 + tax for whic I agreed, please assist because this bill is due 9/27/12. My account # is 8497 95 036 0033947

  7. Well, comcast ripped me off because they said i would be paying 60 dollars per month surprisley it went up to 80 per month,. I paid 40 recently to pay hal then they shut of my internet.. keep in mind i am deaf and can’t use the phone thus the reason of internet They stil refuse to pick up the phone for me.

  8. Comcast is a ripoff. Your bill will increase without notice. They do not care about loyal customers who have stuck with their sorry ass company for years. I was told that I couldn’t get a better offer because I was an existing customer & had I been a new customer I would receive the same package for $30 less. Why do the rates for the same package constantly increase. Comcast is a money hungry business. They are like dictators or the mob of entertainment as soon as they eliminate all competition they increase their prices for the same service

  9. Comcast installs old, used equipment for new customers and when their service doesn’t work because the equipment is refurbished, they blame the customer and charge the customer for the service call.

    Comcast’s customer service is the worst! Half of the employees live in a foreign country and can barely speak/understand English. Also, who wants to provide some foreigner with their social security number, address, phone number, name, and date of birth. Talk about the potential for identity theft!

    Comcast is money hungry and all they care about is ripping customers off!

  10. Talked to karen on thanksgiving eve about picture quality. She was incredibl helpful and friendly, especially given holiday schedule. Zero hold time. Excellent!

  11. I received and email from comcast, from ( titled: Billing Alert – Credit Card Authorization Failure ( CaseID -XGRNHCKYZ) on November 30, 2012. I called your 1800 number and had Mark try and reset my password. After 64 minutes I told him once he figured it out to call me back. The only thing he was able to do was change my password so neither one of us could get in. I called back after 30 minutes and was waiting for my call to be answered when the next person hung up on me. The last person I called after 20 minutes Mary (34145) was able to fix my problem. Thank you Mary. However the rest of your customer support team is terrible! Please reply!!!!!

  12. This is an example of a customer simply asking a question and your CSR ignores the question totally. This will cost you our membership NOT for nfl games but for rudeness

    Reference Number 758945344501329142
    Your chat transcript
    This is an automated email. Please do not respond to this email address as it does not accept incoming email.
    Chris: Thank you for visiting Comcast. What questions can I answer for you today?
    You: Does COMCAST gave live TV of all NFL games?
    You: have
    You: yes or no please
    Chris: I’d be happy to assist you with our TV services.
    Chris: So that we don’t lose connection, can you please click on the orange ‘Move chat window’ button to make it a window of its own. That way, you’ll still see this web page while we chat.
    You: yes or no please
    Chris: Thank you for moving the chat.
    Chris: Do you mind if I ask a few questions to make sure we get the accurate information?
    You: NO
    You: I just want an answer
    You: Does COMCAST gave live TV of all NFL games?
    You: Yes it does or NO ?

    Chris: We do have NFL Network as well as NFL Red Zone.
    You: Does COMCAST gave live TV of all NFL games?
    You: you are about to lose a customer
    Chris: The NFL RedZone produces the touchdowns and the best moments of the Sunday games as they happen and available in HD! You will be kept up to date in real time going from game to game, checking out highlights and a chance to see key plays in the games.
    Chris: The NFL Network also shows live games.
    You: The answer iS NO
    You: why not just say NO COMCAST DOESNT

    You: Now u bothered me and I already am a paying customer
    You: this is a sample of poor customer service
    You: you lost us
    Chris: Thank you for visiting Comcast today. I hope you’ll come visit us again soon.
    Chris: Have a wonderful day.

  13. To Candice from ph nbr (847)430-0009 began harassing me ( yes you!!) about returning the equipment. I sent faxes TWICE the Comcast doesn’t Know how to follow up or avoid answering my questions. I got the text voice message FROM her thinking I haven’t return the equipment although I alReady return LAST AUGUST 25th they don’t even bother update!!!!! I keep getting text 4 or 5 times somebody do something it’s been 4 months since I returned ALL the equipment!!! U Comcast people can’t follow up I sent fax to 847 391 8624 its WHAT Comcast gave me. Ur job is to find copy of receipt I have a copy of Returned equipments with me.

    • This is just part of what they’ve done to me. I cancelled my subscription within their “cancel within 30 days and we won’t charge you anything!” time. They sent the account to a collection agency–who called me 2 times a day until I was able to get through to Comcast that I didn’t owe them anything.

      I returned the equipment within 24 hours–and guess what? Apparently they don’t track serial numbers carefully. They say that while I returned equipment, it had a different serial number from the one they had on file. And instead of taking my word for it that I didn’t have 2 sets of equipment and I was keeping one (for some bizarre reason since I don’t have a connection), they said they needed the warehouse to verify that they got the serial numbers they said I didn’t return. Somehow that doesn’t make me feel confident.

      I contacted customer care with my work phone number and asked them to call me there. Tey said, “Gee we need your social security #, address, and account number to talk to you.” I said, “you call me and I’ll give you my SS–but your email is insecure. (message went to my junk mail) Clever lady returned my email message saying that she had tried my cell phone number numerous times today and I didn’t answer. My cell phone says she called once. I’m feeling so cared for. So I pointed out that I’d sent her my work phone # twice–and that if she actually read my email, she’d know what it was. I left her to see if she could get through an entire email message to get the number she needs.

      Not holding my breath 🙂

  14. I would not recommend Comcast to anyone, unfortunately, it was the only company in our area that offered both tv and internet packages. Well, we subscribed to services and a week after having them installed everything crashed. It took almost two weeks before anyone would come out. Not even a month later our services went down for another week. These people take atleast a week to “fix” anything just for it to go out again. When we contact customer service they are rude and short, we have asked to speak with managers just to be told that they could not transfer us. (I’ve worked in a call center, I know this isn’t true)I’ve been told they would give credits, call back, etc. to never hear from them again. Now my bill has increased by $20 (something I was not told upfront when picking my package), and will increase again in 6 months. When I called to ask about this I was immediately transferred to “retention” without being given a chance to fix the problem ..while doing this I was disconnected several times, and when trying to call back it went straight to an automated question of having them call back at a later time or getting more information about this option. I wasn’t allowed to decline. When I finally talked to someone in “retention” I was advised that he could not “fix the past” and there was no using “crying over spilled milk.” Now I am trying to pay this bill and cannot get through, will only ring once. Everytime I think my experience can’t get worse it does. I will give one star, because I am unable to give a 0. I’m not sure how this business is still around, they have been horrible since day one.

  15. just a heads up. I had requested to speak w/a superviser twice, different occasions but, none the less I made the request. one occasion I had a complaint .the second time I really had a compliment for one of your agents. both times I was told the supervisor was unavailable. both of the people I spoke with told me, I would get a call back the next day. I am no longer looking for call back, I just think, this is no way to treat your customers, or your employees, if in fact they know that call will never happen. think you for listening.

  16. Please send me an email address so I can send my complaint in so the whole world can’t read it. I can’t seem to get good service from the local company. Especially the Customer Service Supervisor, who never answers her phone or clears out her voice mail so you can leave a message. It is impossible to get her. I am so frustrated.

  17. I’ve had several issues with additional charges on my bill. Nobody in customer service is able or willing to help, after repeated attempts to solve the problem. Like everyone else on this forum has said, the extra fees and poor customer service make Comcast simply not worth the while. Maybe if they begin to lose enough customers they’ll figure out there’s a problem that needs to be addressed…

  18. I have been call 1800comcast all day for help with my services and have yet to get someone on the phone. I keep getting put on hold n music than a message saying someone will be with me than connected to an answering machine. This is very poor customer service. I even called head quaters n got a message to call this number. I will be filing a complaint with the FCC and general attorneys office. I don’t know what u have to do to speak to someone in customer service but my experience today wad horrible. I have 34 calls into Comcast and have no got one single person except when I hit new customer. Horrible service n will be taken my business elsewhere

  19. why did comcast take teen mom and honey booboo off demand. We are definitely getting less for our money. Comcast has really become very disappointing.

  20. I would like to know how a paid service can let so many spam e-mails into one’s inbox when the spam filters are set to what the company says to use. I think it is very very sorry when you pay for a service and get just as may junk e-mails as if you were using yahoo, g-mail or any of those free websites. Comcast has not come up with the answer for me on this

  21. The worst company I have ever dealt with in my life. I have spent hours and hours on the phone with customer support trying to get my internet service working. It cuts off for days at a time. I have had 3 technicians come to my house within 14 months. This company is terrible.

  22. I am not a Comcast customer, but if I wanted to I would have a really hard time cashing in on any of the deals they send in the mail. All my mail that comes from Comcast is in Spanish. I am very disgusted that in 2013 Comcast assumes that because my last name is of Spanish origin that I speak Spanish. My husband isn’t even Spanish. He is Filippino! This is America and mail should be sent in English uless otherwise requested.

  23. I was promised a $50 credit when I signed up. Of course I didn’t receive it and had to spend 3 hours on the phone to get it. Since it wasn’t in the notes I was told they could give me a $20 credit. After fighting with a supervisor he FINALLY gave me my credit. At the end of the conversation he told me next time I need to make sure that I am getting the correct information and that it is noted on my account. So lets see. I call YOUR company and THEY give me information and I’m supposed to somehow know if its right? Oh and YOUR employee who’s telling me they are noting my account but doesn’t. What am I supposed I do? Go to your foreign headquarters and make sure the person on the other end who doesn’t understand a word of what I’m saying properly does their job and notes my account? And god forbid you ask them a simple question. They give you every answer under the sun including how to have world peace but can’t answer a billing question to same their life. And if I get hung up on one more time I’m canceling my service. Oh let’s not forget how nothing works like it should and there again you have to call and get some person overseas who can’t speak nor understand what you’re saying to them. If I wasn’t in an apartment I would have gotten directv. I was considering uverse the sales person for comcast told me comcast has much better ondemand. I’m sure they do if mine ever worked! Comcast you are a sorry excuse for a company and your customer service skills suck!

  24. I work from home and comcast has been out for 3-4 hours 3 times in the past week.
    I know because my computer goes down then when I check the comcast site it tells me they are
    Experiencing technical problems in my area each time-
    Thanks Comcast.
    Really bad service!

  25. I have cable lines down in my back yard. I have made 3 calls, plus a request via e-mail to have these lines removed. Comcast continues to ignore my requests (although promises to remove the lines have been made to me). This has lasted over 3 weeks time. I think Comcast is HORRIBLE to deal with. Calls take up to 30 minutes of waiting on the phone, and problems are not corrected. What more can I do to resolve this seemingly simple problem. (It would take maybe 5 minutes for a worker to climb a ladder and clip these lines down!)

  26. I hope you can help me–I just got my bill from Comcast– Our assoc…Pinewood lakes assoc.. in Fort Myers FL didn’t renew their contract with Comcast… As a homeowner–I got a call from someone in sales with a offer of services that they could provide as a individual customer.. I think his name was: Jose… My new bill just came and it isn’t anything like that I was offered by phone–could you have someone from the accounting department call me–I tried to call and the person at Comcast couldn’t pull up my account… My account #is: #19204 623276-01-9 … Thank you for your assistance!!

  27. Customer service is awful. On hold for an hour & half & didn’t fix problem. Switching to satellite. They are still the bad company they were

  28. I recently spent more than 16 hours trying to resolve a service issue on the phone. It was so frustrating and aggravating and fruitless. Finally, Dan Wauthier helped me by sending Technician Dave Woods to my house. He arrived in less than 30 minutes and fixed the problem in less than 10. Internet access is critical to my job success and I was very appreciative for this help from these two fine Comcast representatives. I was 2 seconds from dropping my 6 year contract with you. Please commend them. They are very valuable assets to your organization.

  29. Thanks for the info above, I hope someone will finally respond to my email, specially after my awful experiences, one of them is:

    Since I was going to travel overseas on March 18th, I’d called Comcast customer service ten days in advance in order to cancel my phone and Internet services. A lady called herself Lithia, helped me to do so, she also informed me that the account is fully paid until the end of March, and then transferred me to another department in order to schedule a date and time for the modem to be picked up. There, the date was set for Monday, March 18Th between 10-12 AM.

    Since my past experience with Comcast was not positive at all, and I had to leave the country on the same day in the afternoon, I called to check and make sure everything is in order. Interestingly enough, as soon as I entered my phone number, I heard: The device is scheduled for pick up on Wednesday, March 20th.

    I talked to customer service, a Gentleman in Texas, corrected the date and extended the time from 8:00 to 12:00 on March 18th. On the du date, No One showed up. At the last moment, and out of desperation, I called Gail at Comcast headquarter (410-513-3170). She put me on hold for few minutes, then she said to me: They are telling me that they send someone but no one was home. I explained to her that I live in a condominium, and therefore if they came they had to ask the front desk receptionist to contact me and inform me that someone from Comcast is here. While, when I’d asked the receptionist, he said: “actually, I haven’t seen any of them today.”
    Then Gail suggested that I leave the modem at the front desk, she will ask someone at the office to pick it up.
    After informing the receptionist and Mr. Hutch the condominium manager about the situation, I left the modem in their hand hopping that things will finally work out. As the following email manifest, the modem is still siting in my building and no one cared enough to go and pick it up.

  30. I finally filef a complaint to the Better Business Bureau. Comcast still did nit respond; now headed to the Dept. Of Justice fraud division. It’s been a major headache to get servuce, tried to tske my cell phone number, waived the $150 depoait but then iposed fraudulent, undisclosed chastrges to make up illegally for the fee wsiver. O am so high in anxiety and stress and cannot watch tv in peace…always worried about shut ofg or interruption in service.

    Emailed Comcast so lets see if the finally respond.

    This is a very poor company, very poor in billing and customer sipport. Online chat does not work on my android. Being billed for services not even being used.

  31. I am so tired of comcast news makers ruining the end of movies and important news information. Please stop this craziness. I think it is absolutely insane to have this every half hour…please stop already…….

  32. Last year I attempted to obtain DTA’s, my orders were cancelled without explanation. After couple of months I was told the cables in my area needed to be replaced before digital migration could be affected. When will my area be upgraded?

    Separately, we continue direct coaxial cable feed. In March, my service region provider (Jacksonville, Florida) switched to digital as well as a nearby city, S. Mary’s, Georgia. The computer screens were changed and now require the equipment serial number to be entered, which we do not possess. Thus, the existing system will not process our trouble requests. We must continue calling until we reach either Jacksonville or Atlanta, and request they email their management or leadership team and schedule an appointment for us. Since most calls now get routed to Mexico or the Philippines, obtaining an acceptable trouble ticket is almost impossible. Can a key code be created for the new computer system, allowing trouble ticket creation, or can I get an actual email to request service?

  33. I would like to give a special recommendation to your representative, Sandra Caldwell who handled service for my 88 year old mom today. I her daughter Joyce handle all her paperwork for her and dealt with Sandra for her. Sandra was just so accommodating, pleasant, and knows your company’s policies and procedures. She handled the situation before it became a problem. Please pass this message on to your Comcast forum administrator, she deserves this recognition.

    Thank you

    Joyce Kennedy for Regina Reuther

  34. Chelsea from your St. Louis, MO service tech was most helpful in correcting my probem. She was not giving up and tried to ask for help from another tech. They said they had to download a software update. The update never downloaded. She stayed o the line with me and tried to contact them again and they did n ot respond. She was going to order a service call, but decided to try something else on her own and it worked.

  35. Comcast has terrible service, and integrity. Good luck trying to talk to someone in the United States too! Comcast constantly tells you one thing, but then expect something totally different! My internet constantly goes out for one thing. Appointments are never timely. Techs are always late, and do not seem well trained. Sick of Comcast.

  36. COMCAST IS THE MOST HORRIBLE CROOKED COMPANY TO DO BUSINEES WITH!!!!! I HATE COMCAST!!!! They rip you off every month by raising your bill and then when you call to find out why, they all turn into idiots who don’t speak nor understand english. You will never get a straight answer from those thieves. They will avoid the actual question all day long if you stay on the phone with them that long, and they will certainly keep you on the line as long as you let them. They dance around in circles trying to confuse you so they don’t have to answer the questions! As someone else stated, I too hope they go out of business, SOON!!!! They will if we all quit putting up with their BS and thievery!!! I think it is time for us all to file a major lawsuit against comcast for theft! Again, Comcast… I DESPISE YOUR COMPANY AND YOUR IDIOT REPS! Oh, I certainly can’t leave out the totally useless worthless “SUPERVISORS”

  37. I would like to convey my strong diapproval of Comcast including the Al Jazeera America network in the offerings. This has me shopping for a differnt carrier.

  38. trying to get my bill lowered, called, transferred third time, this was after 25 min. She asked if she could put me on hold, said yes, but was disconnected. Comcast needs pricing for seniors on SS. Now I have to look for another provider which I hate to do but don’t have a choice.

  39. How do I say this, the lack of support and customer service from Comcast is repugnant. I have spent the last 26 days trying to reestablish services after a recent move. Not only have I received the run around, but the attitude from several people within CS is atrocious. Transfer after transfer and not one person could help me. After several exhaustive calls to have my internet connection fixed, I had to call in to CS again to have them issue me a credit.

    What a shocker, I got the run around again and was transferred to folks who are unable or unauthorized to help me. After repeating the same information to a new person I was told that the credit for the “no show” and “late fee” a total of $70.00 was already applied to my account.

    Unfortunately, that wasn’t the original reason why I was calling. I was calling to have credit issued for the 26 days I am going to be billed for a service that wasn’t even working. The best Comcast could offer, $10.00 credit and 6 months free of a premium channel? This low level of customer service is not only insulting to loyal Comcast customers like me but also demeaning. I understand that you must hear from customers who try and take advantage of the system. I just don’t understand why you need to add insult to injury and make me beg for something when it wasn’t even my fault to begin with. My account had copious notes as to what had transpired over the last 26 days, yet that didn’t seem to be enough to convince any of the agents I spoke to on the phone.

    What this demonstrates is a flawed system and a lack of communication. It demonstrates to consumers like me that you don’t care and it really isn’t all about doing what’s right. It’s frustrating and quite frankly makes me want to find another service provider.

    In an economy where everyone is struggling, I am surprised that you have been able to maintain the market share that you do. I hope that this communication is passed up to your senior leadership in hopes that they will take a serious look at your current SOP. Something tells me they have a financial interest in your bottom line and overall satisfaction with your customer service.

    Christine Simmons

  40. I opted for Comcast in November 2012 and kept it when I moved in July 2013. Part of my plan is 300 Worldwide calling minutes to overseas landlines, cell-phone destinations are charged. For the last three months I have been billed for the overseas numbers I call regularly. It took me almost three hours, two disconnected calls, service representatives who had no idea what I was talking about until I found someone who could help me. Apparently the overseas landlines I call constantly had “magically” become cell-phones, quite a miracle, but one that profited Comcast. I was assured that this would be corrected, but I hold out little hope. I may go back to Verizon. Utterly appalling service.

  41. I spent 5 days, 5 phone calls and hours on phone, and 2 technicians coming to house. Last one was fantastic. If I was working full time I don’t know how my problem would have ever been corrected. I was unable to get online with my Mac. The technicians on the phone were not helpful – I was transferred to so called senior tech who insisted I needed to buy norton anti virus for $129.00 for my IMac which would correct my Internet problem. I have since been told this is free from Comcast. Was told it was computer problem , brought it to Apple and it worked great. Every time I called tech support I had to go through same process, reset modem, etc, etc. they would drop my connection on cell and not bother to call back, so I had to start all over. Turned out Comcast changed software (or something with the modem)this last week which caused problems – also some cabling issues. I find your customer support service on the phone to be unacceptable. If it wasn’t for the outstanding technician who came on 12/8/13 I would have seriously considered switching to another provider. Disappointed long time customer. John Dean

  42. I spent 5 months trying to get the problem with my internet going out constantly. They finally sent a technician out & discovered that the connections were not properly set up to begin with. In fact, one part in the box at the street was not up to code. Then the following month I made a payment by phone that came out of my bank account but was never applied to my account. We opened up 3 different ticket #s, no one ever called us back on any of them, we also were hung up on numerous occasions. It’s cost us over $25 in late fees because they would not resolve the problem. I went into the local office & told the lady there about all my problems, and she didn’t care.
    I’m signing up for AT&T Uverse the very day it becomes available. Comcast customer service is the absolute WORST I have ever experienced with any company. I get better service from teenagers working in McDonald’s drive thru.

  43. This is a 4th request for and answer as to whether or not Fox Sports 2 will be available to all Comcast subscribers by the start of NASCAR season. We currently do not have it but feel it should be a part of some package. We are in the Delaware area. Please respond.

  44. Comcast service is the worst I have ever experienced. Online is terrible. Talking to customer service reps is like talking to a complete idiot. Trying to get a phone number for repair of non working phone is not even possible. the numbers the reps give you do not even work. Doing survey online does not work. Incredible!!! How do they expect to keep customers?

  45. I am again experiencing a service outage of multiple days. This time, there is no inclement weather. The customer service rep from a different country tells me it is probably due to the weather; but, he says, it could be a short in my router, or it could be the wiring in my condo building.
    I have found customer service to be horrible. Every rep I speak with is unfailingly polite, always. However, my service problems were NOT resolved in a timely fashion, and recurred. Each call to customer service lasts a minimum of 30 minutes. I find that repeat calls are necessary, nothing is ever resolved with just one call.
    I would recommend never using Comcast.

  46. It’s very disappointing how comcast goes about doing business. Great products r offered however u can only afford them temporarily because they will double and raise whatever u pay within a few months so budgets beware! I will b canceling. I am very aggravated I hav to but our budget can’t take this. O and good luck trying to ever get any problems solved! Poor business on comcasts part/ ud think by now they are a big enof company they’d stop playing games with and appreciate and retain customers by treating them right. Looks like all recent reviews r bad…. Hummm it’s a sign comcast needs to change for customers sake!

  47. Why do I need talk to someone I can barely understand, is rude to begin with then log into a website I have never heard of and relinquish control of my personal computer laptop to report an interruption of service?

  48. I rate you minus 5. I read reviews going back 2 years. People have been complaining about problems with your service since before then. For three months we have had one mistake after another; every time we call for a change, addition or subtraction, it gets done incorrectly. EVERY TIME! We have had the same experience as your other customers with long. Wait times then being disconnected. We have been given a different number to call after waiting, then given another different number with same results. I have asked for supervisors, addresses to write to let corporate people know how badly customers are treated, to no avail. Surely somebody in your organization cares about providing customer service at even a poor level. Your products are good. Your monopoly will end at some point and executives will wonder why people hate Comcast and leave en masse. We have seen and heard dozens and dozens of your customers from Indiana to Florida express their frustration and a desire for another provider. Comcast is riding high, but I predict a sudden and complete failure in the near future.
    I don’t expect any response from Comcast but felt obligated to let somebody know about your negative reputation.

  49. hey im not against Comcast but .. I tried to contact and use the chat functions there with my arris tg 862 modem refurbid! the Wi-Fi light blinks so fast when my dell laptop stops running there. ughh !! and the chat person with me there is from u guess it india or philpines ughhhhh ! im insulted there Comcast why get others and not from Canada or the us. of a if Comcast bys out twc from them for bIGG 50 bgillion there cant they ?? stop this practice of out sourcing there ughh pluessee ..

  50. I want to thank Cynthia for her help in explaining, in detail, some issues I had with my Home Security System.
    She explained things to me that no other representatives have done in the past number of phone calls,that I’ve made.

  51. While Comcast advertises watching programs the next day On Demand. This is not true. I have missed many programs because of this problem. Recently it is Chicago Fire. I am told by inside Comcast Personnel that Comcast does not have control over this. I find this absurd. I was told that it is the station. If Comcast advertises On Demand then Comcast should have some sort of recourse. Thank you and I look forward to your response.

  52. While Comcast advertises watching programs the next day On Demand. This is not true. I have missed many programs because of this problem. Recently it is Chicago Fire. I am told by inside Comcast Personnel that Comcast does not have control over this. I find this absurd. I was told that it is the station. If Comcast advertises On Demand then Comcast should have some sort of recourse. Thank you and I look forward to your response.

  53. While Comcast advertises watching programs the next day On Demand. This is not true. I have missed many programs because of this problem. Recently it is Chicago Fire. I am told by inside Comcast Personnel that Comcast does not have control over this. I find this absurd. I was told that it is the station. If Comcast advertises On Demand then Comcast should have some sort of recourse. Thank you and I look forward to your response.

  54. While Comcast advertises watching programs the next day On Demand. This is not true. I have missed many programs because of this problem. Recently it is Chicago Fire. I am told by inside Comcast Personnel that Comcast does not have control over this. I find this absurd. I was told that it is the station. If Comcast advertises On Demand then Comcast should have some sort of recourse. Thank you and I look forward to your response.

  55. While Comcast advertises watching programs the next day On Demand. This is not true. I have missed many programs because of this problem. Recently it is Chicago Fire. I am told by inside Comcast Personnel that Comcast does not have control over this. I find this absurd. I was told that it is the station. If Comcast advertises On Demand then Comcast should have some sort of recourse. Thank you and I look forward to your response.

  56. We got your service 5 weeks ago and have had nothing but trouble with it since it was hooked up. We have spent the entire day waiting for any one of the sites we are trying to see to open. We may as well have dial up. We get dropped constantly, can’t open pages or emails and knocks off our security system, that we are roped into for another 3 yrs. and is useless to us when its off periodically and honestly, I can’t believe we or anyone else is stupid enough to continue to pay for services you are not rendering. If we had a choice of servers, Comcast certainly would not be our top ten choice. Maybe you should think about correcting the services you “provide” and I use the word losely, before you buy out someone elses option of internet sever. Signed and irate customer

  57. The worst customer support ever. Wait on hold for 2 hours without a representative answering. This was not during a storm or some great disaster, it is mid morning on a Freaking Tuesday. I hate you Comcast…… I have better things to do than this. How this place hasn’t went out of business is beyond me…..

  58. Comcast service and customer support have been a nightmare. Wrong service, wrong information given, lost equipment, dropped calls, my service has never been right. Avoid this company, they are cluelss and inept.

  59. Please tell me WHY? WHY? WHY? WHY? everyone in my apartment complex wants to use a GUEST format allowed in the Xfinity I AM PAYING FOR? I have been turning down everyone coming up to me asking for my password in order to use MY Xfinity account. I AM PAYING FOR THIS ACCOUNT AND THEY ARE NOT, the last person asking for my password I had to tell HIM I don’t feel comfortable with giving him my password because some people LOVE to watch PORNOGRAPHY I don’t want to ever watch people doing the nasty so I want the GUEST feature taken OFF MY ACCOUNT!!!!!!!

  60. after reading the experiences of other people, I see the pattern —my family have also been put through the same agonizing–stressful –unresolved–problems for weeks. New Modem compounding the problems. No internet, no phone services on and off. Now we can call out but no calls can come in. I have spent 2 mornings online with the chat technicians. They hung up while I was still typing my answer???
    How is a company like this allowed to carry on?????
    We are in San Francisco Bay Area.

  61. how about changing the movies on premium pkg. more often.
    there are movies like The Folks with Tom Selluck you never have,
    also it is very tacky for Comcast to charge to watch past seasons of suits,and the good wife,don’t you collect enough money from us.

  62. what a joke. dvr is totally messed up, especially the website.
    TAKE A LESSON FROM ATT!!!!!! I wished we had NEVER

  63. I think that getting in touch with and/or getting any promotional
    benefits without cost is not on your itinerary [ COMCAST ]

  64. Terrible service! I don’t recommended Comcast to any one! Bad really bad! I never get to much stress with service company! Very disappointed, I don’t use Comcast ever , terrible, terrible terrible

  65. Comcast lied to us when we upgraded after quoting us $130 a month with taxes and fees included, somehow our first bill came to $346, like that’s no big deal, I can lease a mercedes benz for that kind of money. The customer service is terrible they don’t care about your problem, they told my fiancé that we had a $200 credit on the account, then two weeks later we find out the customer service rep was mistaken and we owe the $200 back plus a late if I could cud on here I would comcast has the worst type of people

  66. Can’t get the TV listings grid to come up. Says there is a problem loading. I don’t want to Chat….takes forever. Don’t want to call on the phone….seems like I never explain right what I want. I just like the Tv Grid in my Favorites. thanks.

  67. I can fully agree on all these facts above. I roughly spend 4-5 hours each months, to get the bill corrected. Comcast also charges me every month for a HD box, which is paid in our HOA fees already. Comcast send us a service guy out, since we do have not properly working internet. The lady set the date, and confirmed twice, there will be NO fee, since the malfunction is their own equipment. The service guy came out, changed some wires ( did he ?) and checked our internet. still – not working properly. He then called his boss, and gave us the information that another repair needed to be made, including installing a booster like device. In that matter we were supposed to get a call back within the next 72 hours to schedule a second appointment.
    Now, roughly 4 weeks later…we still have NO function internet , but a skyrocketed bill.
    We were charged with 40.- $ for the guy, we were charged (again ) for a FREE HD box, and of course on top three times 10.-$ for late payments.
    Fed up with Comcast I called in, it took (again) three transfers, over 2 hours and lots of promises to get refunds. The payment due date is today and we won’t pay any cent.
    We still haven’t found ANY email address for Comcast, nor any fax number . Any help with those information ( fax and email ) is greatly appreciated….
    I am oversea meanwhile and wanted to set up the seasonal rate (6$), but if they keep charging us with fantasy amounts, we will call in again, and simply terminate our internet service.

  68. I just viewed a Comcast customer attempting to cancel his Comcast service for more than 3 hours until an automated voice announced the service for doing so was closed!
    I have considered setting up an account with Comcast but, until there is an EXTREME improvement with your hell hole of a so called service department I will avoid it as much as the Ebola virus!


    Donald Davis

  69. Why is there background noise with people laughing and talking while a customer is explaining a cable problem? Its very annoy-
    ing. Also, when asked to give your Comcast Account no. why are you cut off and then told you did not give complete information and you are disconnected – very annoying…….you aren’t given enough time to give a long acct. number…….

  70. I have received my new remote today and had no problems setting the code for my tv, but I and my nephew could not get the new remote to take any of the codes for the cable box. It is a Motorola box and we have tried several times with no luck?What is the problem?

  71. I am so happy with the service that I received from Louis at Comcast’s Knoxville office. She read the notes and fixed the problems promptly. I had been so dissatisfied with the customer service that I had been receiving from businesses. I hated to call any customer service. That’s how bad it can be. I had no choice but to call Comcast’s customer service. The first two representatives did not resolve the problem. I made two trips to the local Comcast office to change out cable receivers. The third receiver had the same problem. The customer service representative that I spoke with after getting the 2nd new box was not able to fix the problem and transferred me to technical support. Louise was nice, not only that she took the time to read the notes, while talking with me and in reading the notes saw what the problem was. She fixed the problem in one minute. Thank you again Louis. She is the best!

  72. To somebody at Comcast,

    I have NO doubt that thie e-mail will not be answered. I received an e-mail from you stating that I would need a new modem to receive faster and more services. I immediately went out and purchased one.

    The next day I hooked it all up and followed the on screen instructions. I was instructed to call a phone number to activate the new modem.

    The new modem was unable to be activated. The so-called technician also messed up my router. I ended up hooking my old moden back up which is now not working properly.

    You would think for all the money I and so many others pay for Comcast services that we would get some service and be able to speak to someone in the United States. I was on the phone for one hour and five minutes and all I got was a nervous headache and my old modem back.

    P. Walsh

  73. The person who set up this account (my father) died, and since his name cannot be changed and his cable service was cancelled for non-payment, it makes it easy for his 90-yr-old widow to cut the cord, as Comcast has motivated so many to do.

    Comcast’s contemptible policies cost yet another customer, yet their management is obviously slow to learn simple, gracious customer “service.” I’ll never be back.

    B-bye and good riddance, Comcast.

  74. I have called comcast like 40 times, here is my problem.

    got infinity and returned the equipment to some people at my home, and comcast said I didnt return the equipment and you are charging me some money for the equipment, I am ok with paying but whenever I call comcast they say they cant find me.

    Is there any responsible rep in comcast?

  75. Please tell me how do I get my money back for paying for free TV programs that you charge for via On Demand?!

    I’ve raised this question to you before and received and unsatisfactory answer to what I believe is a shady, misleading practice by you.

    Once again I was informed that someone in my household selected a TV program to watch, via on demand. The program was ” The 100″ which is a CW network program. However after watching several episodes somehow the person noticed that we were being charged for this FREE show.

    Your selection menu does not clearly state that this FREE program is now PAY PER VIEW via On Demand. No where during your countless hours of xfinity on demand annoying promotions does it state that you have this shady process of double billing customers for programming that they have already paid for. No where do you offer the customer to option to terminate this transaction or request a refund.

    I’m pissed off. I’m angry. I’m annoyed.

    I want my money back!

    I plan to tell as many people as I can about this shady scam.

    I also plan to find another service provider that I can trust.


  76. yea,,i don’t get what’s with that company,,,i’ve been trying since friday to become a comcast customer,,11-28-14,,,first i was told that i could get the triple play,,159.00 a month,,and a free ipad,,,but i called back on satruday,,sunday,,monday,,to confirm that i would get the ipadr, ,and keep getting switch to another person,,which i have no idea what their number is,,,why i’m getting switched, is because now they say i can’t get that deal,,because im a basic subscriber,,,but they still say they can fix me up with another deal,,like $160.00 visa card,,and the triple play,,now it’s no problem being a basic subscriber , also a super never called back,,saturday 11-29-14,,,talked to another person sunday 11-30-14,,and that guy said he would check into the problem and see what he could do,,he gave me another number to call,,and at that number no one could give me the deal that i signed up for on black friday 11-28-14,,,on monday 12-1-14, i was talking to someone who said they are working on it,,,but then got i waited for them to call back,,since they have my number,,but nothing,,,so i called a number who switched me to another number,,and that guy was smart about what i was asking,,how do these people get customers,,now im trying to get back $15.00, that they charged me for, on friday when i thought i was signed up for the triple play,,and was told that installation would be saturday 12-6-14,,,no help ,,,don’t get their policy,,,

  77. I want the secondary INTERNET signal removed from my home wireless router!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Please let me know when this is complete.

  78. I have been having big problems getting my mail within a reasonable time. Sometimes it takes more than 18 hours for mail to appear. It is not junk. I finally called Comcast tonight to see if my router is slow and needs to be replaced. I spoke with a gentleman named DUNCAN ID COCONN006. He wanted to run a test to see if my router was running slowly. I followed his instructions to get the test page on Safari. The screen was full of ? and messages saying I needed to download Adobe. I had tried for a week to do that but with no success. He figured out how I could do that successfully even though he did not own a MAC. I finally got it downloaded which then enabled Duncan to run the test which indicated that my router speed was at a proper speed, even faster than I was paying for.
    Duncan was very polite and very helpful. He is an asset to Comcast service. Thank you.




  80. DANIEL SIUPIK says:
    Your comment is awaiting moderation.

    December 29, 2014 at 10:22 am




  81. We use Comcast for our Internet Service. We were just about to switch from DIRECTV for TV Service & VERIZON for phone service to COMCAST for all of the above.

    Then I heard, and researched the FACT that COMCAST supports the “Reverend” Al Sharpton with Money and his own TV Show. Oh, and he owes 6 Million in back-taxes.

    Sharpton is directly responsible for the deaths of the two NYPD Police Officer’s! SHAME ON YOU! And by the way, we won’t be switching our TV and Phone service to a Comcast, a company that supports a divisive, hateful, vile, white racist!

    Ann Holbrook

  82. I have been having trouble with my telephone service. At one time if there was a message a light on the handset would blink and all I had to do was press play to here the message. Now all messages are going to voice mail. When this started but there is no indication on my phone telling me there is a message. On Friday, Jan 2, I called and after I was able get in my voice. I had 121 messages. I stared deleting each message. After about six messages I was told this service is not available. I called back was told someone would contact me with 24 hour. I receive no call. I called again on the 4th. I talked to a person and after awhile I was able to get to my voice mail. After listening to and deleting most of the messed a voice stated a over rum and could not continue with my messages. I hung up and pressed *99. After about 40 minutes deleting messages I again pressed *99 and was told I still had 121 messages. It started with the original message. I called Comcast again and was told the someone would contact within 72 hours. I was given #CR424808738. I have lived here for two years and the service has been terrible and the cost keeps going up. I am very dissatisfied and wish there was another cable company in the area.

  83. You people do realize this is NOT Comcast’s customer service page? This is a page about their customer service page. If you want to contact their awful customer service, start by going to and click on customer service, not that it will do you much good.

  84. I was considering a new high speed internet and television account with Comcast. After multiple attempts,the Comcast web site kept changing my supplied address to a different address and indicated that I already had service. I next started an on-line conversation with a support technician. After waiting an unreasonablly long time, the agent finally concluded that I already had service and needed to disconnect before adding new service. I have been at my address 22 years, do not have and have never had Comcast or any other cable service. He indicated that I needed to call Comcast. I did and was put on hold until a recording indicated that I needed to call during regular business hours. I think I will AVOID this horribly run company and am really glad that I am NOT their customer. I pity those who are.

  85. We have had Comcast internet and phone for several years now. While on the phone with Comcast in August 2014, I was talked into getting cable tv, because the cost was only about $5 or $10 more per month. I said okay. The installation was supposed to be free. It was not. It was $63. I was very disappointed with that, but you did not credit me after I disagreed on the phone. Then the bills were actually around $137 to 147 for the bundled services, not $115-120 like I was promised. For this, I cancelled my cable TV today for my very disappointment with you company. What do you say to that!!!

  86. I have a bundle package and it now cost 155.00 dollars a month. I was told it is going up 25.00 dollars in June. I cant afford these prices! I am retired and I get no raises. I will start looking elsewhere.

  87. Comcast is the worse company I have ever dealt with. They are always putting up their prices every chance they get. There customer service is horrible. I ask for a remote because mine is sticking. They sent me one and it didn’t work. I have called 6 or 7 times and still no remote. I have the service plan but guess it don’t matter. Plus they charged me 9.99 shipping for a remote that does not work, plus other fees added. I am tired of being ripped off by that company. When I moved from my other place and canceled comcast I had a appointment for the equipment to be picked up, and they did. Then comcast called and sent letters saying to return the equipment and tried to charge me for it. I told them why would I want your equipment, what use would it be for me. I said if the guy that picked it up didn’t return it that is not my problem. It took about a month to get it straightened out and they didn’t even apologize.I only went back with them because I didn’t have a contract.I wish I would have never went back with them. I may have to go with dish. I can’t afford there increases all the time for no reason and it is not worth the stress to keep calling customer service all the time.

    • Don’t worry I just heard that Apple is going to be setting up cable. And there prices are going to be very low. Comcast will have to lower there prices if they want people to stay with them.

  88. I would like to make a suggestion for the Comcast Office in charge of payments. I know that many people have a direct bank account to draw the payment but we still prefer to receive and send the bill with payment via mail. Wwith these times of ID theft we still receive and send payment on an envelope that it does not have a secure plastic sealed window. Any thief could just stick a finger in the open window and copy either the bamk account etc. I think that it makes no sense advertising all these securities measures and then send a check with the bank account number in an envelope that is easily picked with a finger via the opening (Where the address is) I wonder about this progress we claim for safety but we do not practice safety…
    Francesco M

  89. At 10:00 on Sunday Face the Nation is on CBS. It is only on for 30 min.’s I wish you can have it on for 1 hour. It is a hour show.


    Mary Haisley

  90. I received a “Seize the summer” SALE, with a lock in rate of 2 years. When I called I was told it was not for me. I have been a Comcast customer for years…I am 83 years young, and my ss is only $726 a month. I had to lower my Blue Cross, and everything else so I can manage.

    Why should someone new get this deal and I can’t? I have been trying to lower my bill, but to no avail. Will this comment even matter ? You’ve forgotton your place.

    Jackie Grande

  91. Myself, members, and associates, family and friends all across the nation are just disgusted with Comcast, and all other Television companies, for their domination over what channels that people can watch, WITHOUT the people (customers) being able to decide for themselves what channels they want to receive, and not having to pay for channels that are NEVER watched. WHY MUST PEOPLE PAY FOR CHANNELS THAT THEY DO NOT WANT??? Because the companies are trying to push certain programs, and want to keep controlling this. BUT a mounting protest is in the making. Even as a minister, for instance, I do NOT care for all of these religious channels that you force people to have to receive, and are paying for. Many of us do NOT want between 50 to 100 of the channels that are part of your packages. And this needs to stop, before we assemble at Comcast’s headquarters to demand that this unfairness stops. — Rev. George Brooks

  92. Email used to be great but now I get frozen or shut down by you unexpectedly. I was happy with Comcast until a month ago. We are looking into AT&T email as Comcast is very poor.

  93. I’ve had several issues with additional charges on my bill. Nobody in customer service is able or willing to help, after repeated attempts to solve the problem. Like everyone else on this forum has said, the extra fees and poor customer service.

  94. I just called because my phone service was out/gone. I spoke w/ DJ in Tuscon and he was just wonderful!!!! I declined to do the review at the end of the call and regretted that choice after DJ helped me. He was superb in every category – I’d be giving him then highest marks in all categories – you are lucky to have him!

  95. Worst customer service I have ever experienced.Several phone calls made, with not one employee following up on the problem being experienced with internet issues

  96. WORST Customer Service Ever!!! Was on the phone 47 min just to schedule an appointment because our cable was out. Scheduled for today between 1-3pm. Called at 3:05pm to be told someone cancelled our appointment. Come to find out it was the TECHNICIAN! No phone calls, NOTHING!!! I have been with this company for over 20 years. As of today you will no longer have me as a customer – I hope you go out of business!!!!!!!!!!!!!!!

  97. My experience today reinforced my decision to leave your company 6-8 years ago. I tried to help two little old ladies get their home phone working again, had a similar experience as today. Because my cell phone was not the one connected to their account, I had the impossible task of convincing you then to help them!
    Today I called your customer service line and was almost shut out because I am not a current customer! When I finally spoke to someone, I asked to talk to Marketing, or direct mailing, or someone that could actually do something to stop you mailing me, with my name and address plastered across the front of books of info I am not interested whatsoever, phoney gift card pictures with my name etc. In today’s environment of identity theft and such means more to shred before disposal.

    I was redirected to DO-NOT-CALL.GOV? All I want is to not receive future mailings from your marketing department as I will never be back, for reasons as stated above, your stonewalling inaccessibility, and seeming arrogance to little people like me

  98. Cant wait for Google to come out with Internet so I can leave useless, worthless crappy companies like Comcast. Theyre as bad as Lame T&T. Thanks Comcast for sucking and making my decision easier. PS-Notify people when they sign up, that you LIMIT the amount of usage for internet, then you slow the speed down when they go over. There was a lawsuit vs LameT&T for this, hope you end up paying your share. Dirty dogs

  99. As a potential new customer to Comcast, the treatment and service received from Comcast is HORRIBLE. I have been waiting for 6 weeks for Comcast to install my internet, cable and alarm despite all the time it has still not be connect.

    The last appointment should have been at 8 a.m. this morning June 28, that was changed to 1:30 in the afternoon, then Comcast called to cancel and a new date of next of June 29 given.

    Is this how you guys treats your customers?

    Currently shopping around. Let see when Comcast shows up for installation on the June 30 if I will need their service.

  100. The worst service ever! Cable has been out twice in 1 week
    for hours!!! I will change my service asap!!! You r one corporate pig
    If there ever was one!! Your customer service sucks!! Does anyone
    working for you speak English? Disgusting!!!

  101. Horrible service! I have taken off work for days and no one will show! Talked to 7 people and no one is willing to do anything any different. They just keep resceduling the appointment for the next day. Definately considering another provider.

  102. I’ve been a Comcast customer since 1986 and I’m very close to leaving because of poor customer service and broken promises by the customer loyalty team which resulted in my bill doubling over the past two months. After following the directions of Comcast reps and paying adjusted monthly bills, they never adjusted my monthly bills as promised. When I call and request to speak with a supervisor, I’m told there is no supervisor in the customer loyalty department. I requested they pull the tape recorded phone calls to confirm that I’ve been told by the Comcast rep that my bill would be adjusted my bill. I’ve never heard back from Comcast. I will soon be an AT&T U Verse customer.

  103. i have cable now i dont like it i owe comcast and i miss it i would like to come back to it if its not a lot of money

  104. I have consistently been overcharged for SERVICES I NEVER, EVER REQUESTED. I have called customer service for the past 5 months and every month I have been assured that the problem will be taken care of and all extra charges removed from bill. I only want (extended) basic cable (channels other than just basic ABC, CBS and NBC) and Internet. No phone, no premium channels, no OTHER SERVICES. As of my most recent bill, I am still being told the extra charges are “overdue.”

    Obviously your customer services reps do not know what they are talking about. One of them told me that the account show that I requested these charges via email and I can prove that is not true. Another one told me that my account show that indeed I have never requested extra services. At one point I was being charged for STARZ and phone service. I don’t even know anything about STARZ and certainly don’t need Comcast phone.




    Joan Pfarr

  105. I want to send a complimentary letter about my service technician who came to my home on August 25. His name is Joel (don’t know last name, he services all of Haverhill, MA) I was showing him upstairs to the tv that needed service, when I tripped on the upstairs landing and flew full force into the bathroom door frame and door. I fell to the floor in pain. He immediately offered to call 911. I said no. He sat on the top stair, talking with me and comforting me until I was able to get up. He made sure I wasn’t dizzy. I sat on the bed with an ice pack while he fixed the tv problem. I am thankful and forever grateful for the care, concern and kindness he showed me. I just wanted to acknowledge this wonderful young man and have him recognized for going above and beyond. He treated me like a son would treat his mother. Again, thankful and grateful that he was there. Sincerely, Kathy Martin

  106. Why is it SO difficult to email a person about my service??? This is a complaint I hear from everyone! I do NOT want to speak to someone on the phone! I got disconnected plus they lie! I want everything in writing!!!

  107. What a joke!! Calling this “customer service!” Rarely do I get so frustrated I start swearing, however this past couple of days have put me in a whole new world of language!! I understand the storm in the Seattle area caused a lot of outages. I understand the technical people are working many hours to solve the problems. However, who do you have to know to get through to a technical person??? All I need is help reprograming my remote. According to your phone message, (I’ve called it so many times I can recite it!), there are outages in my area. Not my problem. I need to know how to reprogram my remote. Yes, I’ve been to the website, Yes, I tried to do it myself. No, on one of the remotes, it didn’t work. Probably a problem solved in a couple of minutes for someone who knows what button to push. The phone message hangs up with no option to hold for tech help. What kind of “customer service” is that? By the way, did I mention I pay as much to Comcast for “service” as I do for a monthly medical supplement? It’s no wonder I need a medical supplement, Comcast keeps my blood pressure way up there! They, medical supplement people, answer the phone when I need them! I wish, oh how I wish, I had other options with cable, wifi and internet. But not unlike many who complain, there isn’t any. I’ve been a loyal customer for many, many years. Where’s your loyalty service?
    Kathryn McKenzie

  108. This is a complaint on the hypocrazy of your corporate policy. Osseo gun club and pro shop in Minnesota has tried to advertise in comcast and your corporate sales has told them they cannot because they have the word gun and you corporation guess does not support or promote violence. Yet you show movies and TV shows that promote serial killers, w guns and knifes killing people your and corporation shows murdering, rapes, every evil action a human can do in the movie and tv shows. But an honest and family own company cannot advertize because they sale guns and have the word gun in the advertizement is just amazing. Hope people read this and look up the story and yes hope some get upset w your corporation and stop membership because the money from violent movies w guns and all sorts of weapons showing the killing of people is moral in the corporate values but not Osseo Gun Club and Pro Shop advertizement of a family oriented gun club. What else can be said.

  109. I was expecting my final pay within the legal 72 hour limit. As of Monday the 14th it is not on my Comcast Pay card. My home is in foreclosure and the need to re-locate is urgent. I attempted to contact the office last week without a reply.
    My disappointment with Comcast is paramount. Four people in my training class cheated on tests to pass and are still employed there. I was told “Comcast does not condone this type of behavior.” Obviously this is a falsehood as those four people are still employed. There is also one person in Isabel’s class who drinks Nyquil before coming to work “to cop a buzz” but from what I hear this too is acceptable.
    Favorites play a large role in the Comcast family. I have learned this the hard way by not being one. I had a hard time accepting the fact Isabel would ask Marie Burton to go get her coffee for her in the morning. “Would you mind?” If I was a black female and a peer asked me to go get her a cup of coffee I would have politely declined and asked her to get her own cup. But this must be alright too…Spanish being spoken back and forth between people in class was also very rude as not everyone in the class knew the conversation.
    Time to re-evaluate your work force as they are not as “perfect” as they pretend to be. I expect my pay before Friday.

  110. Someone at your office keep giving me the wrong fax number to your company.First,I was given 1(800)800-8477.Then I was given1(800)800-8744.I am trying to fax some documents over to your company,concerning a account that was opened in my name.Could you please send me the correct fax number,please.My

  111. I have been on hold for 15 minutes and need to talk to a real person about not being able to access my facebook or e mail. if I don’t get a response in the next 5 minutes, I will contact a lawyer about your services advertised.

  112. i have had comast in the past for a very long time left them because of the cost keep going up. a few years later i tryed them a gain and I have had them for a few months now and am very disatisfied with them they lid to me had problems from the get go I can wait untill my contract is up. I promiss you this I will never go back to them and I will never recomened them to anyone.

  113. Problem with Comcast Internet Essentials Customer Service
    It is my understanding that to be eligible for Internet Essentials I could not have an outstanding debt to Comcast that is less than a year old and families with outstanding debt more than one year old are still eligible, therefore I put in an application and was approved for the Comcast Internet Essentials.

    I received a bill in the mail from a past account in the mail that was over a your ago, and my service was disconnected after being on for a week. I called and talked to a supervisor for over an hour and he just gave me the run around
    asking for his boss information and he wouldn’t give it to me.

    I was told that my case was being looked at in the High Level Support Department and it would be 72 hours before someone could get back to me, which is fine…however I was also told that my services would be restored, and they have not been.

    I would like my services restored until the matter of billing for the bill I had over a year age is fixed, as per your Internet Essentials states.

  114. I shouldn’t be asked to repair my own computer because you are upgrading your equipment. I shouldn’t have to upgrade the equipment you installed for me and be charged for your upgrade. I’m 91 years old and can’t climb around moving things to get to connections. I’m paying for high definition t.v. and shouldn’t be getting something that isn’t going to work soon.
    The only reason you try such things is because you are so big and think you can get away with it. Well, there are other t.v. providers.

  115. I am sick of paying for internet I can’t even use when I need or want to use it.These outages are insane and we can’t even get an answer about what is going on.Are you going to give back the money for the internet we can’t access?

  116. I wanted to say i have experienced the worse customer service with the company in recent years. I left att thinking I was improving my situation but having issues with communication to finalize my new arrangements. I’m starting to feel I made bad decision. It has been nothing but a headache ever since I changed to the double play package. I keep being lied to by your customer service reps and ther is never any consistency in resolution with fixing the problem. Literally every time I call get a different answer and it’s very annoying. I work just next person and do not have the time keep calling in to get things finally squared away. Then be back at square one again. I was assured an adjustment of $41.13 for five missing days of service. Then today it’s a lie and the nerve of the rep to make me feel that I’m lying or person responsible for the figure. when your company provided the information. please for the love of God fix your customer service with unity training in their responses

  117. Garry Bruckner, Home: 2409 CHERRY RD, Twin Lake, MI Phone 231-744-4828

    The last week of October I received my X1 Xfinity equipment for self installation. All appeared to go well.

    I soon discovered I was not receiving all the channels for my plan, XFINITY TV Digital Preferred that I promptly pay for each month. Instead I get a message on TV saying I need a subscription for the channels that are not working but they are listed as being on the Digital Preferred Plan that I have.

    I started an online chat for support and was eventually connected to Kristine. Chat ID 2D2DAA5BA-6A57-4A15-A7C6-D6A486F97143. I hope the numbers are correct as the printout overlapped some text. After much effort and resets, still the same problem. Kristine said she would start an expedited work order for this to be fixed. Work order CR521443885. I was told I would be contacted within 49 to 72 hours which did not happen.

    Now I get a message that my cable box is not active and will not work at all. I try to reset with no results but wait thinking it may be technician are working to fix the problem with the missing channels. I waited all most of the day and called the number listed on the screen with the message saying it would be corrected right away.

    Someone name Marcos answers, takes my information and we go the process of resets, etc, all over again. Meanwhile Marcos is chatting with co-workers and I am having difficulty knowing when he is talking to me or his coworkers and when he is actually working on my problem. I did realize the conversation about a hot dog and getting a ride home was not meant for me. Problem of missing channels was not resolved and I was told to call billing but they were closed as it was late Friday.

    I would greatly appreciate resolution of this problem, hopefully receiving expedited special attention as I have waited long and worked hard with your people on this matter.


  119. I was on a chat for 45 minutes trying to receive an explanation as to my bills and three offers I received from Comcast At the end of the chat I was sent a survey which I filled out with a written review. I clicked on the button to send my survey. Immediately I received Error 500 which stated they could not send my review. I once more filled out the review and again Error 500 came up and my review was lost. I can only assume that Comcast does not want to see surveys that are not complimentary. As I stated in my first review I do not feel my dissatisfaction was the fault of the chat reps I talked to. I believe that Comcast as a cable provider do not have their customers needs and desires as their foremost objective. They are so big now that they could care less what the customer of over 2 decades needs. I will make sure that Comcast does receive this survey along with a report to Comcast what Direct TV’s customer service offers their customers. Goodbye to a great company that has lost its way just because they are so big that they do not want to hear from their customers.

  120. ANDREA called Comcast Executive Customer Relations. I called back 7 times in 2 days, Same VM. She is not answering her phone. Please listen to that message.?????

    Comcast customer service is designed to frustrate customers. One needs half a day to talk with someone at Comcast. Put you on hold, move you around. Disconnect you. Then the cycle starts over. Identify oneself to a different person at every frustrating turn.

  121. I had your business account for years with very satisfactory service, that said I have moved into a new home this last summer and have tried to have your high speed internet for my home. but every time i call no one can speak english well enough for me to understand. I have tryed and tryed but no luck. you are missing out on a sale because of this. your reps don’t care as no one will help me. you lose money and i miss High Speed Internet.

  122. I have been a loyal customer with Comcast for many years. I have always paid my bill on line. Today I tried to login as usual and the site wouldn’t let me in. It said my login and and password was incorrect. Then it asked for my phone number, date of birth, SS#, and address and account number. It kept going round and round and it did not “Know me”. I called customer service and was on the phone with them for 1 hour directing me to three different people. When I finally got the third person on the phone, they said they would have to direct my call to someone else. I told them to forget it. All I want to do is pay my bill. Is that too much to ask. They don’t know what they’re doing.

  123. Suggestions for X1 improvement:
    Whenever you choose 480i or 480p -4:3 in the resolution/ screen aspect settings you lose the onscreen shortcuts, apps, and notification features and functions on the X1.
    I feel that there is a need for an improvement in these settings.
    For example, I feel that there should be a section in the DEVICE SETTINGS for onscreen features, apps, and shortcuts.
    ALL on/off
    CONTROL PANEL on/off
    CALL HISTORY on/off
    APPS on/off
    SHORTCUTS on/off
    And, all these should be available for all tv screen aspects and resolutions.
    Thank you.

  124. Improvement idea for tv resolution and aspect settings in DEVICE SETTINGS.
    I feel that the resolution & aspect settings should be separated.


    Auto adjust (default)
    Full zoom
    Wide stretch

  125. I feel that there is a need for a tv input setup section in DEVICE SETTINGS.
    AUTO (default): auto adjusts picture, especially when using more than one port.
    HDMI (RGB):adjusts picture to highest quality, which includes
    progressive scan for HD tv’s.
    COMPOSITE (Line out): adjusts picture to normal quality for non-HD tv’s, with interlaced scan.
    RF (RG6-ANTENNA):down converts picture to RF level and enhances and improves picture quality when using the antenna input for older tv’s that do not have A/V inputs.

  126. Ideas for improvements for the channel guide.
    FULL PAGE GUIDE: on/off

  127. I feel that there is a definite need to enable the USB connector port on the X1 for connecting external hard drives (WD MY BOOK).
    When accessing a drive containing previously recorded material from a Tivo, Dish Network DVR, DirecTv DVR, or Uverse DVR, the X1 should be able to view and manage stored recordings using X1 DVR controls.
    In order to manage X1 recordings
    (exporting/exporting), the external hard drive storage device MUST be formatted for X1.
    There should be a host of menu options including:
    FORMAT: erases previously stored content and/or formats the external drive device to be fully compatible with X1.
    ACCESS:read and view stored content.
    Delete: select recordings to be deleted from drive.
    Import:move selected recordings to X1.
    Export:move selected X1 recordings to external drive to free up storage space when X1 drive is getting too full.

  128. I’d like to apologize if the demonstration for my suggestion for Picture In Picture was difficult to understand. I wanted to use the emoj symbols to aid in my demonstration but, the site won’t accept them, so I used words, numbers, and punctuation symbols to aid in what I was trying to show. Thanks. Hope you are able to figure out those dot patterns.

  129. The X1 DVR is a great system that Comcast/Xfinity Cable offers, probably better and less expensive than Dish Network’s Hopper.
    But, I feel that it needs to be developed more. And, I hope that your development team will take a look at my ideas and take them into serious consideration to improve the X1 system.
    I feel that there need to be improvements made to the Channel Guide and the Settings menu.
    And, the addition of features like Picture In Picture and a multimedia device interface (such as a powered external hard drive) are absolute musts for the the X1.
    In order to connect an external hard drive device you’d have to enable the USB port on the back of the box.

  130. I feel that Comcast/Xfinity Cable needs to rearrange the Channel layout by putting the premium movie channels, sports channels, religious channels, news channels, kids channels, and music tv channels together into groups.
    Also, I feel that the HD channels should be placed next to their standard definition counterparts.

  131. The one thing I really feel which needs to be changed about the X1 DVR is to be able to simply use the Power button at the top right corner of the X1 voice remote control to power off the device instead of having to go through the device settings or the control panel to power it off as well as on.

  132. I feel that the interactive features for Weather Channel on X1 would be greatly improved with the addition of a local forecast video clip to be added to the interactive options.

  133. I spoke to rep about a security system and I told him I would speak to my wife first. I did not authorize a sale. The rep set up an installation without my consent. I want it cancelled.

    Elsa / Frank Ortiz

  134. Hello,

    I am a new customer, I recently signed up about ten days ago for a 2 year Comcast contract. While signing up, I asked Comcast twice to keep my old telephone number, however, the day after installation, I discovered that they changed it. I called customer service and they assured me that they would fix it in 24 hours. I still did not have my number back after the 24 hours. I called back and, once again, they assured me they would fix it in an hour. Still, nothing changed. I called for the third time and the woman said that my number is from Verizon and it will take another 72 hours to transfer that number. I waited the 72 hours and again, nothing changed. I called them back again and, again, they said they could fix it. The man on the phone tried everything, then when he couldn’t do it, he transferred me to another tech support in Honduras.

    This employee was able to remove the number and install my old number (908-222-0775). I was able to call out on my old phone number, however, my number was not able to take incoming calls. He said that I needed to call this number:1877-3979734 and they would be able to release my original number from Verizon.

    I called the number and she said that I needed to go through a recording machine to give permission to release the number and, after 24 hours, call back and it will be taken care of. I called after, and again, they said they needed 24 hours and he gave me a case number- ST 90822DT.

    It is day 10 of calling Comcast and asking for help. My phone is still not working and I’m still calling back. With my most recent phone calls, I was told I needed to open an account with Verizon. When I asked for a manager, she said she didn’t have a manager. I asked again and she said ok, before putting me on hold. The call was dropped after 15 minutes. I called back and asked for a manager again and was told that the manager is new and wouldn’t be able to handle this situation. When I asked for a manager once again I was put on hold for ten minutes to only have the call end up dropped, once again.

    What do I do about my situation? I am becoming increasingly frustrated by the inconsistency in, and lack of, responses. Can you please offer me some help and advice?

    Thank you,
    Dariusz Wojewodka

  135. I am beyond upset! I NEED YOUR HELP!!! on December 1st, 2015 we moved from Vero Beach, Florida to Vero Bch, Florida 32967.
    I was promised that my payment of $121.81 would be refunded back onto my card and not my account!
    As a Comcast customer, all I am asking is for Comcast to look at all the times I have called in to you, and take a moment of your time to call me and please refund me my payment of $121.81 back onto my card (as promised!!!) so that my kids can have a Christmas!

    ANN ANDREWS (772-584-3575) ACCOUNT PHONE # AND MY CELL # (772-584-6311)

  137. People are quick to complain about service, but I am writing to say thank you for the service I received today from Comcast. My appointment time was between 5 and 7 PM. At 5:02 your technician named Jesse arrived at my door. Jesse was polite, profession and very pleasant. He listened to (my description of ) my telephone issue, and began to explore possible reasons for the problem. He remained calm and determined to fix the problem. Jesse could not have been nicer and more patient. He went above and beyond what he had to do to repair the problem, removing unnecessary wires ( a cosmetic issue) for me and labeling wires that may need to be removed later on. His colleague (I believe Mr. Newman?) joined him and was as kind and efficient as Jesse. I imagine at the end of the work week on a Friday afternoon, it is difficult to maintain your enthusiasm and determination to resolve a problem and remain kind and pleasant at the same time with customers. These men did both! I want to thank them and recognize them for their excellent customer service.
    Karen Grieco

  138. I noticed that when I go to use the DVR controls (Rewind, Pause, Fast Forward) while I have the resolution setting on 1080p, the picture will go black for a few seconds, and the resolution will go back to the previous setting 1080i.
    I feel that this is a technical flaw in the X1 (a bug, sort of speak), overlooked by the software writers, which needs to be fixed in the upcoming update or firmware upgrade. Thanks.

  139. We have been Comcast customers for many years. Any routine issues we have experienced have been readily resolved. We are homebody seniors now in the late 70s. So Comcast TV has become a major focus for us and our connection to the world. For many years we have always paid on time. The bill is now $265.85. For us on a limited and fixed retiree income the amount is starting to become an issue with our budget. We have been talking with FRONTIER and from our initial contacts it appears they can provide a Bundle for about $107. Of course it is not the same quality entertainment service as Comcast and there will be the usual hidden charges of “fees and taxes” plus misc. charges but even so it appears there may be somewhat of an alternative to Comcast. Realistically we do not expect
    FRONTIER to provide us with entertainment choices comparable to Comcast but we are wondering if our Comcast bill could be adjusted before we bolt? Perhaps we could stop our service and sign on again as if we were new to Comcast and get a “new customer” deal? Or maybe there is an unadvertised special available? We really don’t want to leave Comcast but we need a break on the bill if that is in any way possible.
    With Best Regards, Ken Boire.

  140. My brother, Randy Harmln at 339 Randolph got Comcast internet, tv and phone on 12/30. He had it for one day and on 12/31 he got up to find it shut off. After taking 3 hours on 12/30 your serviceman drilled holes and connected the cable. When he attempted to find out what happened he got customer service in Mexico to people who barely speak English and hard to understand and no supervisors who speak correct English he was informed he supposedly owed a bill and didn’t return equipment which is a lie. He paid he bill and returned the equipment in 2011.After speaking to three people they verified they had the wrong person by information such as drivers license and social security numbers. Your people would nit turn back on his cable, internet or phone because they could not reach the person in your office who could correct this problem because he was off until Monday. This is wrong because your company has been sued for double billing and not taking equipment off an account when it was returned. I have advised him to get in touch with Lisa Madigan, Attorney General in Illinois and file charges against your company unless his service is restored immediately. I hope Donald Trump becomes president and stop your companys illegal practices

  141. I bought a new printer the other day and had a hard time trying to hook up the lines, i was very upset because I could not make the connections so I called customer service and spoke with Dawn Ligon. Dawn was very patient with me and professional I thought her knowledge was outstanding! I give kudos to people I deal with on the phone and Dawn was outstanding…by the same token i will write about bad experience. Dawn is a keeper. Thank you.

  142. I have had ongoing issues with getting service into my house for months now. My TV would go on and off; sometimes out for seconds and sometimes for 15 minutes. it was very annoying to say the least plus i wasnt getting the service that Im paying for. I called Comcast and three men came out on various occasions to try to solve the problem,. They ran a new cable line, changed some connections and also swapped out the cable box but the problem continued. I was at my wits end and almost ready to cancel Comcast and go with verizon bundle that was offering $77.00 for a year plus a hefty VISA gift card. I Have only had Comcast and didnt really want to switch and go with the hassle of new lines, remotes etc but that bundle promotion was pretty attractive as Im about ready to retire and am looking to cut expenses. I see that Comcast will be raising rates as of january making it almost a little too much for me to afford. Anyway, kudos to your Corporate offices as everyday someone called to see if the problem was resolved. As a last ditch attempt I got a new TV thinking that the problem may be with my TV. I had the new Tv out of the box and was waiting on my son to come over and set it up as Im 70 and not tech savvy. Unfortunately, my son is very busy and I figured it would be weeks before he got over here to help me. I was going to try to attempt to set it up myself but I was afraid I’d mess it up as it is a smart Tv too. Then someone from corporate office called me on 1/20 to see if my problems were resolved. I went on to tell her of all my problems and asked her I attempted to set up my new Tv could I call Comcast for somene to walk me through the process and she said “of course”. I went out to do some errands and when I got back home a comcast truck was outside my house! The guy said he was sent there to see if he could help so Im assuming the lady I spoke to sent him out. He was a God send. He told me to sit down and he’d do everything. He connected my new Tv, got me connected to the internet using my WiFi. He went over the remote and answered all my questions. His name was Evan and he was awesome. You have no idea how much frustration and stress he took off my shoulders. So far, knock on wood, the Tv hasnt gone out so it may have been the TV all along. Anyway, thank you for your great customer service and especially the people in your corporate office who tried to help me. Special shout out to the last lady I spoke to on 1/20, who sensed my frustration and sent the tech out to my house to help. If he didnt come I would still be without TV service. So, hopefully I can remain a customer even though it will be financially hard due to your price increases.

  143. Once again HORRIBLE service!! Because of your company’s incompetence, two 90 year old people are without a phone fro another 24 hours!!!
    We wanted to switch them from your terrible service, but were afraid they couldn’t navigate a whole new set of channels.
    Shame on your company AGAIN!!!

  144. My son had services with Comcast while serving in the US Army stationed at Ft. Campbell KY. First of all, I am VERY FRUSTRATED with COMCAST and the STAFF. I have been trying for several months to resolve an issue concerning a credit on my son’s account. I’ve made numerous phone calls to no avail.

    I called Comcast the beginning of August 2015 to have his services disconnected due to him being discharged from the military. His services were disconnected on August 9, 2015. He returned his equipment on Monday, August 17, 2015. He made 2 to 3 payments after service was disconnected. With the extra payments and unused paid service, he is due a refund. I am being told he did not turn in all of the equipment, but he turned in all of the equipment in his possession. At one time after he returned from deployment and changed rooms, a piece of equipment was being mailed to him that he never received. Comcast was notified and new equipment was sent out which he did get. Comcast was asked about equipment he never received, and we were told it would be taken off of his inventory of equipment. With that being said, that is the only piece of equipment that maybe in questioned. But even if that is so, the payment for lost or unreturned equipment should’ve appeared on his billing statements since this took place in 2014.

    I have/had become so frustrated with this issue, that I told the customer rep to just send him what’s owed to him minus the alleged equipment charge. It’s makes me question the integrity of this company particular how this company has treated a young man that has served country.

    As of this email my son has received absolutely nothing from Comcast. He paid his bill in good standing, however, when it comes to Comcast paying him what is due, it is a mute point apparently. This issue is going on 6 months not being resolved in my opinion is unacceptable and hopefully in your opinion as well. I am reaching out to you hoping that you can shine some light on this issue, before I pursue other remedies.

  145. I would like to contact you about Justin who was in our clinic helping with phone lines. He was amazing. He is honestly the best Comcast person we have ever encountered. He fixed our issue in 20 minutes. We have had 2 guys out prior to him all from Comcast and they all said they couldn’t fix it. They said we had to call in and add services. So we did. We still had issues and it has been impacting our business until Justin fixed it today. He confirmed that we didn’t need the 3rd line added and that it was not installed correctly from the beginning. He was great and you should be very glad that he was here to help us since NONE of the other guys who came out could not. Give him credit for being the only reason we are keeping our account with this awful service.

  146. Hello,

    I am new to Comcast and so far am very disappointed. Very little that I was promised when I signed up nearly two months ago has come to fruition. I am having issues with my TV and internet, but I need to address two billing discrepancies and a customer service issue here:

    1) I was told my bill (after the first month) would be $114 plus some pennies INCLUDING tax and all fees. I am being billed about $20 more per month. $240/year is a great deal of money for me right now. I made sure the person helping me knew I wanted a complete total. How can we fix this, please?

    2) I asked when I signed up if I could choose my billing due date and was told “yes.” I chose the 10th of each month. Now, your paper bill tells me my bill is now due Feb 2. When I came to this website to find out who to call about this, I see that your internet bill has a different due date of Jan 26, which has already passed. BOTH your dates are not what I was promised. How can I get the due date that I was promised? I don’t want to be late with my bills.

    Lastly, I spoke with a billing customer service person named Diego who was nice but said he could not help me. He said billing dates are never changed and that whoever signed me up made a mistake about what I will owe every month. I asked for a supervisor and got Randy who only reiterated that he could not help, he could not help, he could not help. He actually told me that since I signed up with Comcast the policy about customers choosing billing dates has changed. And, he reiterated that the person who signed me up was bad at math.

    This is not service. This is a brick wall. And, it is called Bait and Switch. It is not legal nor is it right to promise a person a service for a fee and then change the rules.

    All I want is what was promised to me. Would you like to fix this, please?

    Thank you,

  147. Spent one hour on phone and talked to nine representatives, no one was able to give me a call center in the USA! Looking at replacing all our services with Comcast.

  148. Stinks! I want to cancel my internet and phone service. If I get some response from my email, I may keep my comcast TV service. Your choice.

  149. Unable to report problems with cable service. Can only view a few channels of which I pay for all you offer except the PPV channels. When this much trouble exists long time customers should get a discounted price for such sorry service.

  150. I’ve tried repeatedly to log onto comcast website with no success. I am logged in, but it will not allow me to pull up my account! I’ve tried calling customer service, but here again I either get one ring and then it goes to a busy signal. I’ve tried comcast different numbers and it’s all the same! I have not gotten a correct bill since I’ve signed up with comcast and have always had to fight to get them to change it. I’ve signed up for a paper bill, but here again I have not gotten one of them yet! I am getting fed up with your service and to me this is a breach of contract!

  151. on Jan 23, 2016 a tree was downed by wind from a storm. The tree struck the Comcast cable running from the street to our residence. The service is still working but the cable is lying across my yard, drive way and street. We reported the downed cable and was informed that the repair would be completed on Jan 25th. Called c/serv. on Jan 26th was told that repair would be completed on Jan 27th. Called c/serv. on 1/28 was informed that repair would be completed on Feb 13. Called c/serv today and was informed that I would be contacted by Feb 21 to set up a time for repair (ticket#034606400). In the meantime the cable is still on the ground now almost one month and is being run over daily by vehicles and every time I leave my dwelling i am also running over the cable. The response from your customer service has been completely inadequate. I have yet to speak to any one who can speak proper English and apparently there is a problem with their ability to translate what problems we are having. Our cable and internet has not been affected but this is a very aggravating problem which should be a simple fix. I was very impressed when we did the initial installation but am not very much impressed by the response to our problem. James A Mcadams/ 770-445-4625/ 134 Lee Dr. Dallas, Ga 30132

  152. Effective today March 25th – I am informing you I have cancelled the service.
    Please make sure that the billing has stopped as I no longer need your service. I will return all the boxes to your local office in Eatontown.

  153. Your decision to not televise yankee games is unacceptable to me. Your letter to go to other networks reflects a lack of concern for your customers. The fact that you will not reduce your fees is price gouging . I will be looking elsewhere for service in the very near future unless you can provide a solution to this dilemma.

  154. have been trying to get a hold of someone for the last three months about my service. I have tried all of your communications and have never been connected with anyone. Since January my bill has been more than it should be seeing as I am in a contract. My internet constantly disconnects and isn’t as strong as it should be. And lastly I have had problems with my voice service for a while now and now I can’t make or receive a call at all. I had comcast in Washington state and never had a problem with anything, but here. All I’ve had is problems since everything was installed. Being an expecting mother, I cannot go without a phone or internet. Yet alone the stress of being ignored over something that has had problems for day one.

  155. I called to advise I was moving and thought that in the year 2016 it would be a smooth transition. I told the representative I want everything to remain the same. When the technician arrived he only brought one box, when previously I had 4. I had to drive to the nearest office to get the other 3 boxes, then had to call again for someone to set up the internet. The phone line is not even set up correctly, it is on the floor near the tv, I requested that it be in the kitchen and was told comcast would have to come out again to install the line. The internet is extremely slow. Someone was scheduled to set up the alarm the Saturday afterwards and no one showed up.

    Now the bill arrived and I see where I was charged for installation and for the alarm. I don’t have any security system, so why are you charging me?
    I am so disappointed with the service. Please delete the security charges from my bill. Because of unprofessionalism I don’t want your security service, I will go to ADT or another provider.

    Please send me an updated bill showing the correction

    Thank you

    Carla Fisher

  156. I am just checking on an issue I hope was fixed in store like the associate, Maria, stated it would be…..
    When I signed up for xfinity you were offering the triple play with a $550 gift card promotion. The store I signed up in only put me down for a double play WHICH I DID NOT WANT…. I specifically wanted the triple play and signed up during the promotion BECAUSE OF THE GIFT CARD….. I caught the error when I realized I was missing channels, never received a phone number, and paid my bill…..
    on the 5th of May I went to one of your locations in Rio Grande, NJ to find out what was going on….. the associate Maria, who was an extreme pleasure to work with assured me the problem was fixed and I WOULD BE RECEIVING THE $550 gift card!!!! …… I want to confirm this along with an eta of when my gift card will be arriving

  157. I am just checking on an issue I hope was fixed in store like the associate, Maria, stated it would be…..
    When I signed up for xfinity you were offering the triple play with a $550 gift card promotion. The store I signed up in only put me down for a double play WHICH I DID NOT WANT…. I specifically wanted the triple play and signed up during the promotion BECAUSE OF THE GIFT CARD….. I caught the error when I realized I was missing channels, never received a phone number, and paid my bill…..
    on the 5th of May I went to one of your locations in Rio Grande, NJ to find out what was going on….. the associate Maria, who was an extreme pleasure to work with assured me the problem was fixed and I WOULD BE RECEIVING THE $550 gift card!!!! …… I want to confirm this along with an eta of when my gift card will be arriving

    Thank You for getting back to me quickly
    Rita Bianchi

  158. Horrible Customer Service !! Huge rate increase so I called to get info on various options yesterday afternoon. I did NOT agree to any changes — I was gathering info to compare to Verizon, Direct TV, etc. But at 9 pm last night, Comcast sent an email with changes to my account that I had not approved. I called Comcast 800 number this morning when I saw the email and the Rep said she could see the email but could not explain it. I asked to be transferred to someone who could help, but was not.

  159. Ok, now I have had it with Comcast. Came home from vacation and no service… They say we owe $400+ no bill, no warning… Strange since we have been on auto pay for many years and the card we use does not expire till 2020. Now 6 Phone calls to them all on hold then they hang up… Will be sending notice to state and city.

  160. Watching On Demand and it is so frustrating that you give people a way to fast forward through commercials and then disable it on some shows. I’m tired of watching the same commercials over and over and over again. Plus I don’t want to hear about erectile disfunction

  161. I have been a business customer for over 6 years with Comcast. It seems there are outages and problems with my phone and internet services quite frequently. When these issues arise it can be nearly impossible to reach a human representative with Comcast to discuss the problem or assist with a resolution. Today once again my customers have notified me that the phones are not working and they are unable to reach my business–costing me confidence and money all at once, while I pay for good service I am not receiving. I have no idea when this ‘outage’ will be resolved, nor how much business I may lose in the interim. I will be shopping for other providers today as this is unacceptable.

    • I am trying to reach someone right now and cannot. I work until after their telephones shutdown. I have another window open with their “live-chat” doing nothing but a timing out circle over and over.
      I am relocating to an area where they are essentially my only option. I had escaped Comcast for the past 7 years. I lived through the absolute worst customer service in my life when I previously lived in an area where Comcast had a vice grip on all internet and cable service. This makes me ill that I have to deal with this again


    I have had nothing but a bad experience with Comcast/Xfinity.

    I ordered the Internet/home phone bundle to try you folks out. I had my own modem and was told what to do over the phone. It did not work and I couldn’t get on the internet so called your customer service back and she told me that I needed a tech to come out. (She did not mention that there would be a $50. Charge for this)

    The tech guys came out and ran a line from the box out in the front yard of my neighbor to my home and left the cable all over everywhere. On top of shrubs strewn all over my yard and my neighbor’s yard looking like a very poor job done. My neighbor called the City of Fayetteville and they came out asking questions. He was the one to actually placed the ORANGE cable around the shrubs and down in the grass not to be seen from the street or neighbors. This is something that Xfinity/Comcast should have done on installation of the cable.

    The tech guys (one was in training) came inside, wanted my cell phone so I handed it to him, he messed around with it for a minute and said “you have wifi so you have internet” and they left. He did not ever check my desktop to see if internet worked or set it up on the computer. He only set up wifi on my cell, which I don’t care about. I ordered high speed internet for my desktop computer at home. I have a service for my cell phone already and didn’t need that.

    I worked hours for days trying to get the internet to work but couldn’t get the browsers to even do a search so I went to the cancellation link that was given to me by customer service (this was within two weeks of installation) and cancelled my account using your form. I could not keep a copy of that because that option was not offered. I moved my computer back to the ATT modem and have used their service since. I never got the internet service on my desktop as ordered, therefore, could not use it. I even purchased a modem/router to use with Comcast.

    Now, I have received a letter some month or two months later stating my account is past due and if I don’t pay $116.39, my service will be suspended and I will have to pay non-refundable collection fee.

    What I have always heard about Comcast is certainly true. They cheat and do their customers wrong to make money.

    Please get this account to zero because that is the service I received. I will turn this over to the BBB by October 15, if this is not done by then.

    I look forward to this being done and a zero balance on my account by return mail.

  163. In October 2016 I did phone Comcast to put back my internet and phone on service for November 1st/2017. The 1st no service I did go to Wellington Office, The person did give me an appointment but the guy never shoe up I went back to Wellington for another appointment, this time the guy did show up to let me know that he did not have time for me and left. I went back to the Office they gave me some equipment and I did fixe it myself and the day after return my old equipment.I had to do this about 12 times. In November I had a credit of more than $ 162.00 Comcast charge me more than $ 217.00. Now in December 2016 I did receive another statement for the amount of more than $ 90.00. To day December 28/2016 I went back again to Wellington, the person did review my statement and told me to send Comcast $ 23.22 so I did but I would like to know why do I have to do everything myself and being charge for no service at all .I do not beleive in Comcast Service, the company does not have any. I am sure you still own me money and I will wait for it not in a credit but by receiving a check from Comcast being a good customer and being treating like this it is frustrating. I wish in the future the service will be like the one you advertise. Thank you




  165. Just got a letter indicating that you are removing channels from my subscription cause they are not included in my package. Would have been nice if you let us know what channels you were taking away. This is the second time that this has been done to us. You take away channels but the bill keeps getting more expensive. Now you want to upgrade us to X1 for free. Nothing is free with you people. I am seriously thing of changing to Direct TV. At least they don’t take channels away from you. Really getting sick of Comcast, and so are a lot of other people who go this notice of removing channels.

  166. I could write a book as others have done. Let suffice to say ComCast lacks customer service. There are no local numbers to call. The only way I have found to get attention is to threaten to cancel service. Bottom line; They are big business and really don’t care about the individual. I rate them at 1/4 star out of 5…

  167. After over an hour of being placed on hold and transferred to the wrong departments, I was finally connected by a lovely woman named Nikita (residential billing) to the Bulk HOA department. I was calling because since I live in an HOA where cable is included, I was inquiring after the $39.28 bill for service included in my Homeowner’s association contract, since my previous bills have been $0.00. I do not have any additional services as we are not a family of big TV watchers. Fanyetta informed me (after a 12 minute 43 second hold, that my HOA changed the terms of the contract on 7/25/17 and if I had issues I needed to take it up with them. When I explained that without a meeting informing the homeowners and tenants this is against our HOA policy ,she told me there was nothing she could do and even if I didn’t have the service I had to pay. I then went to speak with our HOA board members and neighbors. Apparently, I was the only one who received a bill, and the 5 or 6 year contract is not due for renewal until later in the fall. I was assured that it would be discussed at a monthly meeting prior and that we would all receive notices in our mailboxes if the service agreement changes. Needless to say, since I had already allotted more than an hour’s time to dealing with yet one more insult to me from Comcast, I called back Bulk HOA directly. I expected resistance and to be treated with hostility and negativity based on the prior call.
    Now, here’s the part you MUST react to. I spoke with a wonderful representative named Tawanda in Atlanta, Ga. She was so incredibly polite, accommodating, and helpful. She placed me on a 3 minute hold, whereupon I was told that our HOA contract had NOT been changed, and that she would correct my information in the system, since it was obviously an error. She confirmed the services and hardware that our HOA contract provides (I do not even have all of the extra boxes) and even made me laugh about my 2 hour Comcast ordeal.
    Tawanda is the rare employee in customer service that Comcast needs to acknowledge, and hire more representatives like her. She is an asset to your company and should be told this. I hope she is recognized by her team leaders for exceptional customer service with a polite demeanor.

  168. Comcast charging me a paying customer additional $$ for TV shows such as Friday night lights..Is a greedy.. Besides it is a commercial series and comcast is double dipping into my pockets. I would like all of my tv series to free as they should be. My monthly fee is suppose to cover that expense. I guess I will research other cable companies and choose more wisely soon

  169. poor service , poor quality products. Attempting to get someone to help is utterly ridiculous. sick of such high prices. No one seems to know how to help, they want you to do what they want, not what you need.

  170. Dealing with an issue since July, actual employees kind (once you get a leader), however answers given are not applied to account. Told many things that were incorrect or not followed through. Finally received bill and was charged for box not working, shipping of equipment and visit. What is the best way to contact customer service to get a reliable solutions and does not require a Hugh time commitment from me.
    Process in place for issues is very frustrating and in my case not resolved.

  171. to it may concern I would like to cancel the ESPN channel on my account, I have been increasingly unhappy and appalled with the POLITICAL CORRECTNESS of ESPN along with the social bias and outright attack on our President Donald Trump. the latest comments by the lack luster host J. Hill are just one more example NO MORE ESPN….PLEASE

  172. Spent over two hours with four different reps trying to get an answer on how to fix a cablebox sound issue. Absolutely NO HELP! And amazingly they make it almost impossible to get to this forum to post a comment, Never did find an email address to send my question to. The online reps were totally clueless.
    What horrible service! anything has to be better than Comcast.

  173. I assume that no one called me to answer the survey yesterday or today because you knew how dissatisfied I am. Although the representatives were polite, I was given misinformation. I received a message on Friday at 6:10 PM to say that service was restored. That was not the case, so I called. When the agent said that a service person would be sent tomorrow between 1-3 PM, I assumed that meant Saturday. When I had not heard by 2:45PM on Saturday (after having cancelled an important appointment), I was told that someone would come on Sunday. That is NOT an acceptable response. I have been a loyal customer since internet was offered. Now I will consider changing my provider, and will let others know of my dissatisfaction.

  174. We have been thru hell moving from one Comcast location to another. We are now being dunned by a collection agency for service at the property we haven’t lived in since July 28th and equipment returned on that date. We cannot talk to any supervisor or anyone who can help us clear up this miserable mess. We didn’t have service at our new address until 8/10 even though we began the process on July 12. We received nothing but bad information from customer service repeatedly and now we are in a billing snafu. Please isn’t there a supervisor who can straighten out this mess?????

  175. The young contractor that came to finish the job left by your technician did a wonderful job. He buried the cable without any damage to my yard. He was fast and good at his job. You need 50 more like him in the Savannah Ga area.

  176. Oh my. I so wish that I was not captive to Comcast. I was on hold for 20 minutes, finally got to a cheerful woman who, after exhausting her technical expertise, told me she was transferring me to wireless gateway repair. The call dropped. She called back and left a message for me to call again. Now the wait is over one hour. I have never had a great experience with Comcast when something goes wrong, and I am sorry to say that my experience with Comcast “customer service” remains constant – totally unacceptable.

  177. For 20 years I have enjoyed the nice music and efficient 24-hr local weather updates offered on Channel 101. that has been available. One of the few unique and redeeming features the overpriced service had to offer its customers. Its recent discontinuance further signifies how the company’s direction continues to be how much we can charge while offering as little as possible. Redundant programming, duplicated package offerings, non-native language defaults, inability to choose programming – where’s the value?

    Now that I have to wait through 10 minutes of advertising to get a local weather forecast I find myself having plenty of time to contemplate why I continue to allow myself to be duped into thinking I need 1400 channels of nothingness.

    It’s time to get another viable competitor for the mid-Atlantic market. It’s time to write your congressman about breaking the power and influence of such monopolies..

  178. Not certain if I can email the right party to determine if there will be a Braodway revival of Billy Elliott, the musical. Greatest story with music I ever saw on DVD, but as a senior, I would truly like to see the show in person. Thanks

  179. Xfinity is Comcast. You can call Xfinity and see if they know what channel 15 equates to as to what service you have. This is all the information I have, or you could look on the website that I mention below and contact them as well.

  180. How can I get a customer service person from United States on phone.
    I have had too many overseas reps whom I simply cannot understand
    or communicate with . More than is impossible to get help.
    Please advise.
    Thank you.

  181. I received a bill for $42.88, this is for a service call on my phone lines. When I got
    the comcast hook-up the phones lines in my house was never connected. The phone on my desk has the router so that phone was plugged into the router. I have jacks in all my rooms and none of them worked. The service man said I would not be charged for their service. I will pay my regular bill of 161.07, but not
    Please adjust my bill.

  182. Terrible, really terrible experience with you people. I spent 40 minutes on the phone yesterday and according to what one of the 2 people I spoke with today said, that person created a problem with my internet connection. I had to spend more than an hour on the phone again today, and finally I forced the first person to send me to someone experienced, after 40 minutes. She solved it in 10 minutes. Train your technicians. I don’t ever want to spend 2 hours of my workday trying to solve a problem that you created.

  183. Afternoon,
    At 4:00 pm until 9;30 pm on Friday we were on the phone trying to get service restored to our current address of 16645 Water Edge Ct,
    Fort Myers, FL 33908. We kept getting switched to different departments and the last person that we talked with said our issue would be set up on a priority and we should see a tech between 8 am and 10 am on Saturday. We haven’t seen any a tech as of yet. We had new service install at a house that we purchased and somebody in Comcast deleted the old address. We aren’t moving for at least another month. We currently don’t have phone service at our current location and the secondary box isn’t working.
    We have been on the phone again today for over 3 hours trying to get this resolved with no solution except a lot of lip service and unfilled promises.
    Your customer service is extremely poor.
    I do expect a phone call for somebody in upper management to review this problem long with a phone call and we do expect some serious compensation because of our on going issues.
    Mike Pickett

  184. No help to be found! I have been without internet service in my home for 2 months and only thing I can do is write emails with no response from your company. I was promised 2 months ago on three different times the service would be repaired within 72 hours. I attempted to contact Mr. Brain Roberts and it appears his email address don’t work either. Please tell what must I do to have this issue resolved.

  185. I think it’s very unfair when your remote control broke down and you had to send a technician to bring me another one and to reprogram my cable box for the new remote. For all I know, you could have send a signal to block the “old remote.”

  186. I just want to say that your customer service is beyond awful in my opinion.

    I love Comcast TV…the lineup and the on demand and everything else. I love the remote and the way Netflix is integrated into the system. The actual product is very good.

    However, I recently moved from Chicago to Nashville. Over a week before moving I went to an Xfinity store in order to start the transfer of services. In the store I was told that I would be delivered new equipment to my new address and because there was service at the new address already that I could do a simple home self install and everything would be good. Easy,

    Then I got to Nashville. No shipment of equipment upon my arrival. Called Comcast. Was told I had a service appointment scheduled, wasn’t told previously that I did, but that it had been cancelled. But they told me to continue to watch out for the equipment delivery….which seemed odd to me. Waited a day and no delivery. Called again. This time I was told there was no delivery coming and my install is help up due to a technical issue. Again, I was not told about this previously. I was told my phone number wasn’t on the work order which is why I hadn’t been called…yet my number is on my account so that’s odd. Then I was told that I had been left two voicemails about this issue….yet I have no voicemails on my phone. Okay moving on…

    I was on the phone with an agent for 40 minutes, she was trying to work through the problem and get me service. She put me on hold for a while…then the phone clicked over and I was suddenly talking to someone else that had no idea what my issue was…and I had to explain it all over again and go through all the same steps I had already went through. With the same results. This person put me on hold as well…for along time….and again someone different picks up and the same thing happens all over again. I had to explain everything again in detail and hear them say the same things the past two people had said. Then I get told they need to connect me to sales because it’s a sales issue, not tech support, I get put on hold for the longest time and someone picks up…but it’s not sales. It’s still tech support and he wants to hear the whole story again….I refuse and ask for a manager. He still wants my information but I adamantly tell him no…after a back and forth he finally connects me to someone else….who, guess what, wants to hear the whole story again. She says let me try this or that and I try to explain that 4 or 5 other people have already done this and I know where it’s going but she ignores me. Finally I get connected to sales….only to have them tell me it’s a tech support issue. At this point I’m ready to scream and pull all my hair out. I tell her I want to cancel my service and go with a different provider and she gets a very bad attitude and reminds me there is still a balance on my account….basically accusing me of not wanting to pay my bill. She says she is going to transfer me to customer something to cancel and puts me on hold….for 35 minutes. I hung up.

    I contacted Comcast via twitter and explained everything all over again and the end result is I still have to wait a week or more to have service….because even though you have techs and trucks all over this city…apparently asking one of them to make a 10 minute stop at my house is too much and can’t be done. I’m absolutely livid. This isn’t how customer service is supposed to work.

    Your different departments…sales, tech, whatever….don’t communicate to each other….there’s no computer system to put notes in when you transfer calls?

    Now I have to sit and wait until a technician comes to fix a filter issue that isn’t my problem….and then I have to call and make a new appointment to install service…because that technician that comes tomorrow apparently can’t do an install? When it’s all said and done I will be without internet and TV service for around a week and half or more.

    I work remote from home so I rely on my internet. Currently I’m using my phone as a hot spot and Verizon is gonna charge me $75 a day or more after I’m done using all this data.

    I don’t even know why I wrote this email…I’m sure nothing will come of it. I just always heard moving with Comcast was so easy….well, the truth is it’s not. It’s frustrating and your trained sales and phone agents don’t listen….they don’t try to understand the customer….they apparently just read their computer screens. It’s really awful.

    If you really care about customers you’d look at issues like this and listen to the customers that rely on your service to do their jobs.

  187. No objection to you publishing my name and address: I have had 18 months of the most unacceptable error ridden difficult experiences with EXfinitiy….defective Xfinity boxes (2) defective remotes 92) but worst the constant failures of all manner of “services” including being charged for months for something I did not rquest and was given totally incorrect information when I called and wrote and ended up being charged for ten months for same before it..and you service..were termnate.

  188. I want to commend agent Demetrius 181223 for his service today he was very informative and knowledgeable about my problem

  189. Your service and support is really bad at this time. I have unplugged the box 3 time in the last half hour. A message comes up “something is not quite right”. Called for tech support but all I get is ” your call can not be completed at this time” Your phone line is not working 1800 266-2278

  190. I have lost my Comcast phone internet and tv now for the 3rd time in the past two weeks. Each time I am made to wait 48 hours for a service call. I work from home so I am losing work time and income. You would think there is a point when you continually lose all your Comcast service they would have some one come out immediately. And, each time, they did not come during the time slot that was given. So much for their tv commercials. I can’t imagine any customer service worse than Comcast. Wish I had an alternative

  191. After more than an hour on several different calls and being disconnected, I have never had such frustrating and unsatisfactory information and/or solutions. After receiving a letter that HBO would be discontinued from my “promotional” package and incur an additional $15/mo charge, I called to say that I did not want that to happen. So your first agent came up with a different “promotion” to replace HBO with Cinemax and my monthly charge would be reduced. Then when we tried to tune into our nightly program, “The Five” on channel 428 it said we needed a subscription for it..Another call, another package and the charge went up from $98 to $126/mo. We are seniors on a fixed income and find this runaround from one agent to another with different information each time very abusive and upsetting. Please look into our account and services and get back to us with some sort of management solution and satisfaction, which should result in no increase in our monthly harges nor decrease in our serviees.

  192. why can’t i get comcast or xfinity in salina, ks? i think there is a regional monopoly issue here. i have access to only one cable company, cox. and 2 sattelites , dish and direct-tv. please e-mail me an explanation.

  193. Dear Comcast:

    I was very surprised this month when I called about a problem with my cable and was told my July payment was never received. I pay faithfully on the 3rd of every month when I get paid. I live on $927 a month. You receive a little over $200 of that.
    I had my credit union research to find out which money order was sent to you. That took a nice lady a full day to do.
    I was called by your customer service department or maybe billing asking when they will get payment. I assured again that it was sent.
    I sent the payment with the bill from 1611 W. 8th apartment #5, that was for $203.70, with a money order totaling $205. I pay cash for the money orders I send you. Once it’s gone, it’s gone.
    The billing person looked up my old account. It was applied to that. I was told I still owed $59 on that one. I’m not sure that’s true.
    I was asked to send the payment of $203.70 right away. I was also told that a partial refund was being sent to me that may take 3 – 4 weeks. I cannot create money to send a full bill to you without getting my original payment back, now with a huge chunk taken out.
    I was told I used the wrong account number. That is a lie.
    1. This was your mistake not mine
    2. I dispute that I still owe $59 on my last account as I received a final bill and paid it.
    3. I am angry that you applied my money to an old account rather than the one it was sent to pay.
    4. Making me wait 3 – 4 weeks to get the money back is a true hardship on me.
    5. Demanding a second payment is unreasonable as I already paid, early, and over the amount due.
    6. I am a long-term customer with NO late payments, or missed payments on my account.
    7. You have wronged me, and are faulting me for it.
    8. You wasted my credit union’s time by refusing to admit it was received and misapplied.
    9. I had to worry all month that it was stolen and I would never see that money again.
    10. You owe for this.
    If this is how you treat long-term customers that never fail to pay on time, the full amount and then some, your business won’t last much longer. There are so many cheaper alternatives for getting TV these days.
    I’m so disappointed.
    Debra Sullivan

  194. Terrible. I received a Comcast bill through my email. I DO NO PAY MY COMCAST BILL ONLINE. I NEVER AGREED TO ONLINE BILLING. I DO NOT PAY ANY BILLS ONLINE. This is the SECOND TIME Comcast has done this to me. The first time I had to make a claim with Consumer Affairs in order to have Comcast attempting force me to pay my bill online. Comcast LIED and said I agreed to online billing. I NEVER AGREED TO PAY MY BILL ONLINE.

    I tried FOUR TIMES to get an Comcast Agent on the phone. I could not get an American Agent, only foreigners who had no idea had to resolve this problem that Comcast caused. I DO NOT PAY ANYTHING ONLINE. Comcast is causing me unneeded stress. I ALWAYS pay my bills on time THROUGH U.S. MAIL. This is the SECOND TIME Comcast has done this to me. I want this issue resolved immediately.

  195. We had excellent service from Bobby Goodgime, tech number 4078. He came to follow-up on another service tech that had been here 2 days before and rushed through,hence no change.
    Bobby went up the pole to check wires, checked the box and installed new equipment. He was the best we have ever had in politeness and thoroughness. He even wore covers for his shoes.

    He is an asset to Comcast.

  196. Every day I open the xfinity home page there are countless negative news stories about Trump, his administration, Kavanaugh, etc. Every day…..all the time.
    I am tired of it and would appreciate it if you would add some “fair and balanced”
    reporting. There are many positive things to report on, but your liberal bias does not allow it. There are many people in this country that do not share your views!!

  197. congratulations on providing the WORST service possible. I have had interrupted service since Thursday and no one can fix the problem.


  199. Several months ago, I suggested that rather than having to select “Control V” on my laptop to paste into an email, that it would be less cumbersome to simply “Copy” and “Paste”. I notice that you have made this improvement and appreciate it.

  200. I was contacted by comast on 11-6-2018 in the PM. She stated that this is being recorded and asked me if I was having trouble with my blast internet. I told her no and she was surprised and told me the were a lot of complaints about blast internet. I felt she was wanting to sell me more services. She then explained that blast internet is not really giving me the speed it claims. At this point I asked for a refund for the misrepsentation of blast internet speed. I was transferred and nobody wanted to help me, I was put on hold for over 25 minutes when I was called again and asked to take a survey where I lost connection with the initial caller. Customer service would not transfer me to a supervisor and put on hold.

  201. Dear Sir or Madam:
    I have been a Comcast customer since 1973. You purchased I am a registered independent. I was appalled by the vicious comments by your employee Matthew Yglesias justifying an organized threat against Mr. Tucker Carlson, his family and his home. As a former executive of a Fortune 100 corporation this man’s behavior should be addressed immediately…up to, and including, termination. His encouragement to incite violence based upon political beliefs is inappropriate. By saying nothing, Comcast implicitly sanctions this man’s sentiments. Out of good conscience, if you do not act, how can I as a veteran, support Comcast as my lifetime cable provider. Sincerely,
    Lawrence J Ingram Jr

  202. I would like to request a new channel to your news lineup. I’m not satisfied with any of the news channels currently being offered. I would like to see OAN (One America News Network) offered by Comcast. I’m thinking about switching my home service to another carrier to receive this channel. Is there any plan in the near future to offer this to Comcast customers? I would stop the current news channels being offered to receive OAN.

  203. Your customer service people are unhelpful. The last time I called I got a man on the phone who was avoiding my questions and was using a phone that was so foggy I could barely hear what he was saying. I think you do that on purpose. I have phone, fax, TV and computer with you and I am seriously looking into changing to Fios

  204. All I am attempting to do is send an e-mail to Comcast. You have so much information, but not just an e-mail to send to Customer Service. Horrible. The Star Ledger and you local office in Hillsborough is informing your customers of an increase. I am a senior citizen on a fixed income, this is way to much for services that I do not use. Sports Network, do not care and the modem rental going up-seriously. Why cannot we just pay for services that we require? Or will seniors be grandfather in, so as not to pay for services we do not use.

  205. Hello, I am trying to send a bid proposal into Comcast for Security Services.
    Whom would i contact to talk about services?

  206. I get this message when I try to access my comcast account: default backend – 404. Problems accessing my comcast account twice in two days. I AM SICK OF THIS!!

  207. I have a question, as opposed to a comment, that would like to see if you can answer it for me. Today I was going though my DVR recordings & noticed that all of my recordings for Torchy Blaine movies that I recorded from the TCM channel have disappeared. Not just one movie, of but all of them. It’s can’t be a matter of not having enough memory to keep them because I do. This not the first time That this has happened either. The same thing happened last year with all of my Lone Wolf movies. Please explain why all of my DVR recordings of a certain group, (character themed movies) have disappeared at once.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *