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Contact Comcast Customer Service

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Contacting Comcast Customer Service Center

Comcast is a cable, Internet and phone provider in the United States. The company is one of the largest cable providers. The headquarters for Comcast Cable is located in Philadelphia, PA. From the official website, customers can quickly contact customer service if they have an account with the company. If you do not have an account or online access, finding contact information is a bit harder.

Contact Info:

Phone Contact Numbers

We found only one customer service phone number on the Comcast website. This could mean customers have to wait longer on the phone, because all calls are routed through the same number no matter why the customer is contacting the customer service department.

Mailing Address

The mailing address on file with the corporate side of Comcast is:

Comcast Corporate Headquarters
One Comcast Center
Philadelphia, PA 19103

There is no customer service address listed on the Comcast residential or business website.

Official Website

New or existing customers can visit the official Comcast website at http://www.comcast.com. The website explains the service offers by the company, the terms and conditions surrounding new or existing service and customer service contact options.

Customer Service Email

The Comcast customer service contact email address is esl_corp@cable.comcast.com. If you click on the link to email customer service, your computer will open your email client and address the email to the abovementioned address. You can also choose to send an email to the digital cable, high-speed Internet or digital voice departments depending on your location using an online email form http://www.comcastsupport.com/redirects/com/useremailstartcom.asp.

Using the customer service email address, we sent an inquiry to the customer service department. We are waiting to hear back. According to the website, we should receive a response within 24 hours as long as we sent our email between 8:30 a.m. and 6 p.m. EST, Monday to Friday.

Our Experience

When customers want to speak to a customer service representative, you have to wait through an automated system. The system runs for approximately 10 minutes. When the customer service representative does not pick up, the automated system repeats multiple times. When the Comcast customer service representative answered the call, they were helpful with my request of information concerning initial service. The English speaking rep was extremely polite.

Another way to contact Comcast customer service through the email form here: http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations. When we contacted customer service through the email form, we received an immediate, automated email response. Our question was not immediately answered.

An email inquiry to Comcast customer service resulted in a fairly quick response from the customer service team. The response time was approximately 2 hours from the initial email. This satisfied us because we received communication from a representative instead of an automated response. See the email response below:

Comcast ECARE ecare@comcast.com

We have received your e mail and thank you for using Comcast’s online email support. One of our Comcast customer support representatives will [respond to your questions]. In the meantime, [review the Frequently Asked Questions in order to resolve your question].

Sincerely,

Your Comcast Support Team

Email From Richard Banks

Greetings. I was wondering the necessary requirements needed to start service with Comcast? Is this something I can contact customer service over the phone or by email, or do I need a technichian at my home to install service? Thank you for taking the time to answer my question.

Richard

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Rating: 1.6/5 (33 votes cast)
Contact Comcast Customer Service, 1.6 out of 5 based on 33 ratings
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50 Comments on “Contact Comcast Customer Service
  1. My email address book disappeared. I called on the 21st and a “ticket” was started. I was called back the 23rd and was told the ticket was explained better now and resubmitted. I called the next Tue and was told it takes 72 hours. I called Fri, today, and was told I could fix it myself. Not being computor savy, I asked to talk to a superviser and was put on hold for 5 minutes. My wife called and was hung up on 3 times. The fourth guy said he would stay on line for a tech, but disonnected in 2 minutes. My email access page takes 60 minutes to load now and still no address book. Where do I go?

  2. My acct no is/was 0172722698001 i contacted your people first week of july to set up transfer of service when we moved.i was assurred all was set now on the last day of july after having completed move 12 days ago still have service problems intermittent TV, on or off internet and no landline telephone after 2-6 days of calling for assistance.most of that time you put me on hold.i’m fed up I am notifing you that i am casncelling my service. please respond with instructions on where to send your equipment do not doubt THIS IS A CANCELLATION NOTICE
    i paid your 7-15 statement therefore i believe i owe you nothing i can’t rationalize paying for such unacceptable activity called SERVICE you have the E mail pleaseacknowledge receipt of this cancellation notice
    B A Lauter

  3. As of today my Comcast channels have changed. I received no notification of this. I did not get a new channel listings guide in the mail. I can not find a listings guide online. Please notify me by email about where to find a printable channel listings guide online. My Comcast company is located in Pottstown, PA. When channels change again, which I am sure they will, please mail a new channel listings guide to your customers in advance of the change. Thank you.

  4. I have an alarm that has not worked correctly in two months. I a phone line that have been a problem since it was activated. I can not talk to a knowledgeable customer service represenstative. I get long wait time and I am hung up on. The list is long but I will cancel all of my comcast services and I will not make anymore payment I will inform all of the credit agency about my issue and why I am refusing to pay for poor and no service. I do not have a phone number to call central station for help or to stop and alarm. You people do not care about your customer, you are only interested in saling more bad service.

  5. Please cancel my phone service at 708 948 7117. please cancel my cable service, and my alarm service. Please.I will no longer be paying you for the poor servive on these accounts. I have been on hold for twenty minute and have just been retranferred back into voice mail.

  6. Approximately 8/31/12 I accepted a Comcast package which included the equivalent of basic cable and high speed internet(25MB)for $49.99/mo for 1 year. I have not received the cable box as promised in the mail and I Comcast bill is not the $49.99 + tax for whic I agreed, please assist because this bill is due 9/27/12. My account # is 8497 95 036 0033947

  7. Well, comcast ripped me off because they said i would be paying 60 dollars per month surprisley it went up to 80 per month,. I paid 40 recently to pay hal then they shut of my internet.. keep in mind i am deaf and can’t use the phone thus the reason of internet They stil refuse to pick up the phone for me.

  8. Comcast is a ripoff. Your bill will increase without notice. They do not care about loyal customers who have stuck with their sorry ass company for years. I was told that I couldn’t get a better offer because I was an existing customer & had I been a new customer I would receive the same package for $30 less. Why do the rates for the same package constantly increase. Comcast is a money hungry business. They are like dictators or the mob of entertainment as soon as they eliminate all competition they increase their prices for the same service

  9. Comcast installs old, used equipment for new customers and when their service doesn’t work because the equipment is refurbished, they blame the customer and charge the customer for the service call.

    Comcast’s customer service is the worst! Half of the employees live in a foreign country and can barely speak/understand English. Also, who wants to provide some foreigner with their social security number, address, phone number, name, and date of birth. Talk about the potential for identity theft!

    Comcast is money hungry and all they care about is ripping customers off!

  10. Talked to karen on thanksgiving eve about picture quality. She was incredibl helpful and friendly, especially given holiday schedule. Zero hold time. Excellent!

  11. I received and email from comcast, from (eriivtmcsf@comcast.com) titled: Billing Alert – Credit Card Authorization Failure ( CaseID -XGRNHCKYZ) on November 30, 2012. I called your 1800 number and had Mark try and reset my password. After 64 minutes I told him once he figured it out to call me back. The only thing he was able to do was change my password so neither one of us could get in. I called back after 30 minutes and was waiting for my call to be answered when the next person hung up on me. The last person I called after 20 minutes Mary (34145) was able to fix my problem. Thank you Mary. However the rest of your customer support team is terrible! Please reply!!!!!

  12. This is an example of a customer simply asking a question and your CSR ignores the question totally. This will cost you our membership NOT for nfl games but for rudeness

    Reference Number 758945344501329142
    Your chat transcript
    This is an automated email. Please do not respond to this email address as it does not accept incoming email.
    Chris: Thank you for visiting Comcast. What questions can I answer for you today?
    You: Does COMCAST gave live TV of all NFL games?
    You: have
    You: yes or no please
    Chris: I’d be happy to assist you with our TV services.
    Chris: So that we don’t lose connection, can you please click on the orange ‘Move chat window’ button to make it a window of its own. That way, you’ll still see this web page while we chat.
    You: yes or no please
    Chris: Thank you for moving the chat.
    Chris: Do you mind if I ask a few questions to make sure we get the accurate information?
    You: NO
    You: I just want an answer
    You: Does COMCAST gave live TV of all NFL games?
    You: Yes it does or NO ?

    Chris: We do have NFL Network as well as NFL Red Zone.
    You: Does COMCAST gave live TV of all NFL games?
    You: you are about to lose a customer
    Chris: The NFL RedZone produces the touchdowns and the best moments of the Sunday games as they happen and available in HD! You will be kept up to date in real time going from game to game, checking out highlights and a chance to see key plays in the games.
    Chris: The NFL Network also shows live games.
    You: The answer iS NO
    You: why not just say NO COMCAST DOESNT

    You: Now u bothered me and I already am a paying customer
    You: this is a sample of poor customer service
    You: you lost us
    Chris: Thank you for visiting Comcast today. I hope you’ll come visit us again soon.
    Chris: Have a wonderful day.

  13. To Candice from ph nbr (847)430-0009 began harassing me ( yes you!!) about returning the equipment. I sent faxes TWICE the Comcast doesn’t Know how to follow up or avoid answering my questions. I got the text voice message FROM her thinking I haven’t return the equipment although I alReady return LAST AUGUST 25th they don’t even bother update!!!!! I keep getting text 4 or 5 times somebody do something it’s been 4 months since I returned ALL the equipment!!! U Comcast people can’t follow up I sent fax to 847 391 8624 its WHAT Comcast gave me. Ur job is to find copy of receipt I have a copy of Returned equipments with me.

    • This is just part of what they’ve done to me. I cancelled my subscription within their “cancel within 30 days and we won’t charge you anything!” time. They sent the account to a collection agency–who called me 2 times a day until I was able to get through to Comcast that I didn’t owe them anything.

      I returned the equipment within 24 hours–and guess what? Apparently they don’t track serial numbers carefully. They say that while I returned equipment, it had a different serial number from the one they had on file. And instead of taking my word for it that I didn’t have 2 sets of equipment and I was keeping one (for some bizarre reason since I don’t have a connection), they said they needed the warehouse to verify that they got the serial numbers they said I didn’t return. Somehow that doesn’t make me feel confident.

      I contacted customer care with my work phone number and asked them to call me there. Tey said, “Gee we need your social security #, address, and account number to talk to you.” I said, “you call me and I’ll give you my SS–but your email is insecure. (message went to my junk mail) Clever lady returned my email message saying that she had tried my cell phone number numerous times today and I didn’t answer. My cell phone says she called once. I’m feeling so cared for. So I pointed out that I’d sent her my work phone # twice–and that if she actually read my email, she’d know what it was. I left her to see if she could get through an entire email message to get the number she needs.

      Not holding my breath :-)

  14. I would not recommend Comcast to anyone, unfortunately, it was the only company in our area that offered both tv and internet packages. Well, we subscribed to services and a week after having them installed everything crashed. It took almost two weeks before anyone would come out. Not even a month later our services went down for another week. These people take atleast a week to “fix” anything just for it to go out again. When we contact customer service they are rude and short, we have asked to speak with managers just to be told that they could not transfer us. (I’ve worked in a call center, I know this isn’t true)I’ve been told they would give credits, call back, etc. to never hear from them again. Now my bill has increased by $20 (something I was not told upfront when picking my package), and will increase again in 6 months. When I called to ask about this I was immediately transferred to “retention” without being given a chance to fix the problem ..while doing this I was disconnected several times, and when trying to call back it went straight to an automated question of having them call back at a later time or getting more information about this option. I wasn’t allowed to decline. When I finally talked to someone in “retention” I was advised that he could not “fix the past” and there was no using “crying over spilled milk.” Now I am trying to pay this bill and cannot get through, will only ring once. Everytime I think my experience can’t get worse it does. I will give one star, because I am unable to give a 0. I’m not sure how this business is still around, they have been horrible since day one.

  15. just a heads up. I had requested to speak w/a superviser twice, different occasions but, none the less I made the request. one occasion I had a complaint .the second time I really had a compliment for one of your agents. both times I was told the supervisor was unavailable. both of the people I spoke with told me, I would get a call back the next day. I am no longer looking for call back, I just think, this is no way to treat your customers, or your employees, if in fact they know that call will never happen. think you for listening.

  16. Please send me an email address so I can send my complaint in so the whole world can’t read it. I can’t seem to get good service from the local company. Especially the Customer Service Supervisor, who never answers her phone or clears out her voice mail so you can leave a message. It is impossible to get her. I am so frustrated.
    Sincerely,
    Doris

  17. I’ve had several issues with additional charges on my bill. Nobody in customer service is able or willing to help, after repeated attempts to solve the problem. Like everyone else on this forum has said, the extra fees and poor customer service make Comcast simply not worth the while. Maybe if they begin to lose enough customers they’ll figure out there’s a problem that needs to be addressed…

  18. I have been call 1800comcast all day for help with my services and have yet to get someone on the phone. I keep getting put on hold n music than a message saying someone will be with me than connected to an answering machine. This is very poor customer service. I even called head quaters n got a message to call this number. I will be filing a complaint with the FCC and general attorneys office. I don’t know what u have to do to speak to someone in customer service but my experience today wad horrible. I have 34 calls into Comcast and have no got one single person except when I hit new customer. Horrible service n will be taken my business elsewhere

  19. why did comcast take teen mom and honey booboo off demand. We are definitely getting less for our money. Comcast has really become very disappointing.

  20. I would like to know how a paid service can let so many spam e-mails into one’s inbox when the spam filters are set to what the company says to use. I think it is very very sorry when you pay for a service and get just as may junk e-mails as if you were using yahoo, g-mail or any of those free websites. Comcast has not come up with the answer for me on this

  21. The worst company I have ever dealt with in my life. I have spent hours and hours on the phone with customer support trying to get my internet service working. It cuts off for days at a time. I have had 3 technicians come to my house within 14 months. This company is terrible.

  22. I am not a Comcast customer, but if I wanted to I would have a really hard time cashing in on any of the deals they send in the mail. All my mail that comes from Comcast is in Spanish. I am very disgusted that in 2013 Comcast assumes that because my last name is of Spanish origin that I speak Spanish. My husband isn’t even Spanish. He is Filippino! This is America and mail should be sent in English uless otherwise requested.

  23. I was promised a $50 credit when I signed up. Of course I didn’t receive it and had to spend 3 hours on the phone to get it. Since it wasn’t in the notes I was told they could give me a $20 credit. After fighting with a supervisor he FINALLY gave me my credit. At the end of the conversation he told me next time I need to make sure that I am getting the correct information and that it is noted on my account. So lets see. I call YOUR company and THEY give me information and I’m supposed to somehow know if its right? Oh and YOUR employee who’s telling me they are noting my account but doesn’t. What am I supposed I do? Go to your foreign headquarters and make sure the person on the other end who doesn’t understand a word of what I’m saying properly does their job and notes my account? And god forbid you ask them a simple question. They give you every answer under the sun including how to have world peace but can’t answer a billing question to same their life. And if I get hung up on one more time I’m canceling my service. Oh let’s not forget how nothing works like it should and there again you have to call and get some person overseas who can’t speak nor understand what you’re saying to them. If I wasn’t in an apartment I would have gotten directv. I was considering uverse the sales person for comcast told me comcast has much better ondemand. I’m sure they do if mine ever worked! Comcast you are a sorry excuse for a company and your customer service skills suck!

  24. I would not advise anyone to go with comcast. They service my area and its been 2 weeks and alot of wasted time on the phone trying to get them to come out and install my services.They still have not come out to do it yet. On top of that everyone I have talked to speaks horrible english. All I have to say is Fuck off Comcast!!! You are the worst company I have ever tried to deal with. I hope you go under and time warner cable takes all your business!!!!

  25. I work from home and comcast has been out for 3-4 hours 3 times in the past week.
    I know because my computer goes down then when I check the comcast site it tells me they are
    Experiencing technical problems in my area each time-
    Thanks Comcast.
    Really bad service!

  26. I have cable lines down in my back yard. I have made 3 calls, plus a request via e-mail to have these lines removed. Comcast continues to ignore my requests (although promises to remove the lines have been made to me). This has lasted over 3 weeks time. I think Comcast is HORRIBLE to deal with. Calls take up to 30 minutes of waiting on the phone, and problems are not corrected. What more can I do to resolve this seemingly simple problem. (It would take maybe 5 minutes for a worker to climb a ladder and clip these lines down!)

  27. I hope you can help me–I just got my bill from Comcast– Our assoc…Pinewood lakes assoc.. in Fort Myers FL didn’t renew their contract with Comcast… As a homeowner–I got a call from someone in sales with a offer of services that they could provide as a individual customer.. I think his name was: Jose… My new bill just came and it isn’t anything like that I was offered by phone–could you have someone from the accounting department call me–I tried to call and the person at Comcast couldn’t pull up my account… My account #is: #19204 623276-01-9 … Thank you for your assistance!!

  28. Customer service is awful. On hold for an hour & half & didn’t fix problem. Switching to satellite. They are still the bad company they were

  29. I recently spent more than 16 hours trying to resolve a service issue on the phone. It was so frustrating and aggravating and fruitless. Finally, Dan Wauthier helped me by sending Technician Dave Woods to my house. He arrived in less than 30 minutes and fixed the problem in less than 10. Internet access is critical to my job success and I was very appreciative for this help from these two fine Comcast representatives. I was 2 seconds from dropping my 6 year contract with you. Please commend them. They are very valuable assets to your organization.

  30. Thanks for the info above, I hope someone will finally respond to my email, specially after my awful experiences, one of them is:

    Since I was going to travel overseas on March 18th, I’d called Comcast customer service ten days in advance in order to cancel my phone and Internet services. A lady called herself Lithia, helped me to do so, she also informed me that the account is fully paid until the end of March, and then transferred me to another department in order to schedule a date and time for the modem to be picked up. There, the date was set for Monday, March 18Th between 10-12 AM.

    Since my past experience with Comcast was not positive at all, and I had to leave the country on the same day in the afternoon, I called to check and make sure everything is in order. Interestingly enough, as soon as I entered my phone number, I heard: The device is scheduled for pick up on Wednesday, March 20th.

    I talked to customer service, a Gentleman in Texas, corrected the date and extended the time from 8:00 to 12:00 on March 18th. On the du date, No One showed up. At the last moment, and out of desperation, I called Gail at Comcast headquarter (410-513-3170). She put me on hold for few minutes, then she said to me: They are telling me that they send someone but no one was home. I explained to her that I live in a condominium, and therefore if they came they had to ask the front desk receptionist to contact me and inform me that someone from Comcast is here. While, when I’d asked the receptionist, he said: “actually, I haven’t seen any of them today.”
    Then Gail suggested that I leave the modem at the front desk, she will ask someone at the office to pick it up.
    After informing the receptionist and Mr. Hutch the condominium manager about the situation, I left the modem in their hand hopping that things will finally work out. As the following email manifest, the modem is still siting in my building and no one cared enough to go and pick it up.

  31. I finally filef a complaint to the Better Business Bureau. Comcast still did nit respond; now headed to the Dept. Of Justice fraud division. It’s been a major headache to get servuce, tried to tske my cell phone number, waived the $150 depoait but then iposed fraudulent, undisclosed chastrges to make up illegally for the fee wsiver. O am so high in anxiety and stress and cannot watch tv in peace…always worried about shut ofg or interruption in service.

    Emailed Comcast so lets see if the finally respond.

    This is a very poor company, very poor in billing and customer sipport. Online chat does not work on my android. Being billed for services not even being used.

  32. I am so tired of comcast news makers ruining the end of movies and important news information. Please stop this craziness. I think it is absolutely insane to have this every half hour…please stop already…….

  33. Last year I attempted to obtain DTA’s, my orders were cancelled without explanation. After couple of months I was told the cables in my area needed to be replaced before digital migration could be affected. When will my area be upgraded?

    Separately, we continue direct coaxial cable feed. In March, my service region provider (Jacksonville, Florida) switched to digital as well as a nearby city, S. Mary’s, Georgia. The computer screens were changed and now require the equipment serial number to be entered, which we do not possess. Thus, the existing system will not process our trouble requests. We must continue calling until we reach either Jacksonville or Atlanta, and request they email their management or leadership team and schedule an appointment for us. Since most calls now get routed to Mexico or the Philippines, obtaining an acceptable trouble ticket is almost impossible. Can a key code be created for the new computer system, allowing trouble ticket creation, or can I get an actual email to request service?

  34. I would like to give a special recommendation to your representative, Sandra Caldwell who handled service for my 88 year old mom today. I her daughter Joyce handle all her paperwork for her and dealt with Sandra for her. Sandra was just so accommodating, pleasant, and knows your company’s policies and procedures. She handled the situation before it became a problem. Please pass this message on to your Comcast forum administrator, she deserves this recognition.

    Thank you

    Joyce Kennedy for Regina Reuther

  35. Chelsea from your St. Louis, MO service tech was most helpful in correcting my probem. She was not giving up and tried to ask for help from another tech. They said they had to download a software update. The update never downloaded. She stayed o the line with me and tried to contact them again and they did n ot respond. She was going to order a service call, but decided to try something else on her own and it worked.

  36. Comcast has terrible service, and integrity. Good luck trying to talk to someone in the United States too! Comcast constantly tells you one thing, but then expect something totally different! My internet constantly goes out for one thing. Appointments are never timely. Techs are always late, and do not seem well trained. Sick of Comcast.

  37. COMCAST IS THE MOST HORRIBLE CROOKED COMPANY TO DO BUSINEES WITH!!!!! I HATE COMCAST!!!! They rip you off every month by raising your bill and then when you call to find out why, they all turn into idiots who don’t speak nor understand english. You will never get a straight answer from those thieves. They will avoid the actual question all day long if you stay on the phone with them that long, and they will certainly keep you on the line as long as you let them. They dance around in circles trying to confuse you so they don’t have to answer the questions! As someone else stated, I too hope they go out of business, SOON!!!! They will if we all quit putting up with their BS and thievery!!! I think it is time for us all to file a major lawsuit against comcast for theft! Again, Comcast… I DESPISE YOUR COMPANY AND YOUR IDIOT REPS! Oh, I certainly can’t leave out the totally useless worthless “SUPERVISORS”

  38. I would like to convey my strong diapproval of Comcast including the Al Jazeera America network in the offerings. This has me shopping for a differnt carrier.

  39. trying to get my bill lowered, called, transferred third time, this was after 25 min. She asked if she could put me on hold, said yes, but was disconnected. Comcast needs pricing for seniors on SS. Now I have to look for another provider which I hate to do but don’t have a choice.

  40. How do I say this, the lack of support and customer service from Comcast is repugnant. I have spent the last 26 days trying to reestablish services after a recent move. Not only have I received the run around, but the attitude from several people within CS is atrocious. Transfer after transfer and not one person could help me. After several exhaustive calls to have my internet connection fixed, I had to call in to CS again to have them issue me a credit.

    What a shocker, I got the run around again and was transferred to folks who are unable or unauthorized to help me. After repeating the same information to a new person I was told that the credit for the “no show” and “late fee” a total of $70.00 was already applied to my account.

    Unfortunately, that wasn’t the original reason why I was calling. I was calling to have credit issued for the 26 days I am going to be billed for a service that wasn’t even working. The best Comcast could offer, $10.00 credit and 6 months free of a premium channel? This low level of customer service is not only insulting to loyal Comcast customers like me but also demeaning. I understand that you must hear from customers who try and take advantage of the system. I just don’t understand why you need to add insult to injury and make me beg for something when it wasn’t even my fault to begin with. My account had copious notes as to what had transpired over the last 26 days, yet that didn’t seem to be enough to convince any of the agents I spoke to on the phone.

    What this demonstrates is a flawed system and a lack of communication. It demonstrates to consumers like me that you don’t care and it really isn’t all about doing what’s right. It’s frustrating and quite frankly makes me want to find another service provider.

    In an economy where everyone is struggling, I am surprised that you have been able to maintain the market share that you do. I hope that this communication is passed up to your senior leadership in hopes that they will take a serious look at your current SOP. Something tells me they have a financial interest in your bottom line and overall satisfaction with your customer service.

    Regards,
    Christine Simmons

  41. I opted for Comcast in November 2012 and kept it when I moved in July 2013. Part of my plan is 300 Worldwide calling minutes to overseas landlines, cell-phone destinations are charged. For the last three months I have been billed for the overseas numbers I call regularly. It took me almost three hours, two disconnected calls, service representatives who had no idea what I was talking about until I found someone who could help me. Apparently the overseas landlines I call constantly had “magically” become cell-phones, quite a miracle, but one that profited Comcast. I was assured that this would be corrected, but I hold out little hope. I may go back to Verizon. Utterly appalling service.

  42. I spent 5 days, 5 phone calls and hours on phone, and 2 technicians coming to house. Last one was fantastic. If I was working full time I don’t know how my problem would have ever been corrected. I was unable to get online with my Mac. The technicians on the phone were not helpful – I was transferred to so called senior tech who insisted I needed to buy norton anti virus for $129.00 for my IMac which would correct my Internet problem. I have since been told this is free from Comcast. Was told it was computer problem , brought it to Apple and it worked great. Every time I called tech support I had to go through same process, reset modem, etc, etc. they would drop my connection on cell and not bother to call back, so I had to start all over. Turned out Comcast changed software (or something with the modem)this last week which caused problems – also some cabling issues. I find your customer support service on the phone to be unacceptable. If it wasn’t for the outstanding technician who came on 12/8/13 I would have seriously considered switching to another provider. Disappointed long time customer. John Dean

  43. I spent 5 months trying to get the problem with my internet going out constantly. They finally sent a technician out & discovered that the connections were not properly set up to begin with. In fact, one part in the box at the street was not up to code. Then the following month I made a payment by phone that came out of my bank account but was never applied to my account. We opened up 3 different ticket #s, no one ever called us back on any of them, we also were hung up on numerous occasions. It’s cost us over $25 in late fees because they would not resolve the problem. I went into the local office & told the lady there about all my problems, and she didn’t care.
    I’m signing up for AT&T Uverse the very day it becomes available. Comcast customer service is the absolute WORST I have ever experienced with any company. I get better service from teenagers working in McDonald’s drive thru.

  44. This is a 4th request for and answer as to whether or not Fox Sports 2 will be available to all Comcast subscribers by the start of NASCAR season. We currently do not have it but feel it should be a part of some package. We are in the Delaware area. Please respond.

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