Contacting Comcast Customer Service Center
Comcast is a cable, Internet and phone provider in the United States. The company is one of the largest cable providers. The headquarters for Comcast Cable is located in Philadelphia, PA. From the official website, customers can quickly contact customer service if they have an account with the company. If you do not have an account or online access, finding contact information is a bit harder.
Phone Contact Numbers
We found only one customer service phone number on the Comcast website. This could mean customers have to wait longer on the phone, because all calls are routed through the same number no matter why the customer is contacting the customer service department.
The mailing address on file with the corporate side of Comcast is:
Comcast Corporate Headquarters
One Comcast Center
Philadelphia, PA 19103
There is no customer service address listed on the Comcast residential or business website.
New or existing customers can visit the official Comcast website at http://www.comcast.com. The website explains the service offers by the company, the terms and conditions surrounding new or existing service and customer service contact options.
Customer Service Email
The Comcast customer service contact email address is email@example.com. If you click on the link to email customer service, your computer will open your email client and address the email to the abovementioned address. You can also choose to send an email to the digital cable, high-speed Internet or digital voice departments depending on your location using an online email form http://www.comcastsupport.com/redirects/com/useremailstartcom.asp.
Using the customer service email address, we sent an inquiry to the customer service department. We are waiting to hear back. According to the website, we should receive a response within 24 hours as long as we sent our email between 8:30 a.m. and 6 p.m. EST, Monday to Friday.
When customers want to speak to a customer service representative, you have to wait through an automated system. The system runs for approximately 10 minutes. When the customer service representative does not pick up, the automated system repeats multiple times. When the Comcast customer service representative answered the call, they were helpful with my request of information concerning initial service. The English speaking rep was extremely polite.
Another way to contact Comcast customer service through the email form here: http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations. When we contacted customer service through the email form, we received an immediate, automated email response. Our question was not immediately answered.
An email inquiry to Comcast customer service resulted in a fairly quick response from the customer service team. The response time was approximately 2 hours from the initial email. This satisfied us because we received communication from a representative instead of an automated response. See the email response below:
Comcast ECARE firstname.lastname@example.org
We have received your e mail and thank you for using Comcast’s online email support. One of our Comcast customer support representatives will [respond to your questions]. In the meantime, [review the Frequently Asked Questions in order to resolve your question].
Your Comcast Support Team
Email From Richard Banks
Greetings. I was wondering the necessary requirements needed to start service with Comcast? Is this something I can contact customer service over the phone or by email, or do I need a technichian at my home to install service? Thank you for taking the time to answer my question.
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