zappos

Contact Zappos Customer Service

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Contacting Zappos Customer Service Center

Zappos is a shoe, clothing and accessory company known for fast shipping and handling and a one year return policy that allows customers to receive full credit for their purchase up to 365 days after the original purchase was received. While Zappos strives for great customer service, there are still times when customers need to get in contact with the company. This is where the Zappos customer service information comes in handy.

Contact Info:

Phone Contact Numbers

Zappos phone support is open 24 hours a day, 7 days a week. They are even open on holidays so you can always talk to someone.

  • Customer Service: 1-800-927-7671

Mailing Address

Zappos does not list a customer service mailing address, but there is an address listed for the corporate office in Henderson, NV.

Zappos.com, Inc.2280 Corporate CircleHenderson, NV 89074

Official Website

You can shop everything from handbags to socks, shoes to t-shirts on the Zappos website located at http://www.zappos.com. Every time you place an order that order information is stored in your account. You can return that order for up to one year without having to worry about getting hassled by customer service. The flexible return policy does not mean you can purchase an item and then send in back a year later after you’ve worn it out. Zappos does have rules about the acceptable condition of items returned for credit.

Customer Service Email

You can email Zappos customer service at cs@zappos.com. You can also choose to use the secure email form https://secure-www.zappos.com/contact on the Zappos website. The term secure does not mean it is okay to send your financial information, like credit card numbers, via email. There is no reason to send a full credit card, debit card or bank account number to Zappos customer service.

Our Experience

The Zappos customer service line allows you to press 0 to speed up the customer service call. OUr call was answered by a representative in less than 40 seconds. The agent was happy and easy to understand. We asked if we purchased a pair of sports shoes nine months ago and they were never worn could be return them for a full credit even if the price was lower now than it was when we made our purchase. The customer service agent said we would receive credit in the amount we paid, not in the amount currently listed on the website.

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