worx

Contact Worx Customer Service

Write A Review

Contacting Worx Customer Service Center

Worx is a tool company with locations throughout the world, including Australia and the United States. Products manufactured and sold by Worx include grass trimmers, lawn mowers, snow throwers and power tools of all kinds.

Customer service information for the Worx company is a little light. The only means of contact on the support page is a phone number, but we’re sure we’ll find other ways to talk with Worx customer service.

Contact Info:

Phone Contact Numbers

If you need to get in contact with Worx customer service right now, calling is the best option.

  • Customer Service: 1-866-354-9679

There is a message published with the phone number. According to the message, when call volumes are high Worx gives customers the opportunity to leave a message for a callback. Call backs may take as long as one business day to complete.

Mailing Address

We found that some of the contact information we were looking for was located on the Worx International website, not the US website. However, there is no mailing address or corporate address listed on any of the sites we researched.

Official Website

The main site for the US-based Worx company is http://www.worx.com. You can find all the information you need about Worx products and even purchase the product you want directly from the site. If you need to contact customer service, however, you will find only a phone number.

You can also choose to get in contact with someone from the social media customer service team. These teams work on Facebook and Twitter to answer customer questions, give advice or help solve customer problems without having to wait on hold.

Customer Service Email

You can send your email to info.website@worxtools.com or you can fill out the customer contact us form on the Worx International website. The contact form clearly states the email will be sent to headquarters, not the customer service team, but the message may be forwarded along.

Our Experience

You cannot press 0 to speed up your customer service call to Worx. You have to listen to the options and choose the one that best fits your call. You can press 4 for Refunds or 5 for Customer Service. After pressing 5 our call waited on hold for more than ten minutes. There are consumer complaints all over the Internet regarding the poor customer service for Worx products.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 2.8/5 (6 votes cast)
Contact Worx Customer Service, 2.8 out of 5 based on 6 ratings
Write A Review
48 Comments on “Contact Worx Customer Service
  1. Where in the Jacksonville FL. area can I purchase parts for my Grass and Hedge trimmers; specifically models

  2. When I bought my Worx product I thought my days of extension cords were over not even close your powertank wa3152 is the world’s worse if I get 15 minutes from two not one I am lucky needless to say it sits in my garage collecting dust it is useless I have learned my lesson don’t believe everything you see on tv

    • I have the same issue with the wa3152 and was hoping there was a stronger battery for this trimmer, but haven’t been able to find anything. Help please!

  3. I would like this battery returned to your worx co. resolved. I keep getting the run-around. This is how I feel!!! Never had a problem, but here we are. I want the 49.99 off my credit card. My post office has proof you sent me a return label which I paid for. It was not to be paid by us. Also, it was received 6/7/2013 in which no one signed for it in North Carolina. Please find out what has happened. Our labels had to requested 3 times before someone gave it to there supervisor–then we received the label which we paid for to ship it back to you…worx,NC. Sherrie Reed

  4. I have been trying to contact Worx for a month everytime i get a hold of them by phone they always say they will return my call all the lines are busy. I have yet to speak to them they are always returning my phone call when i have gone home or left my desk. They leave a voice mail messages and when i return the call the same thing over again. I am quite flustrated with them and this process. I want to get my problem resolved. Gary Callies could a customer service representive call me at 314-996-1477 between 8 am and 4 pm cdst.

  5. You say on tv you can trim around a football field twice on one charge. Then why can’t I trim around my house once with out having to recharge? I do have the 20v lithium battery. You should be sued for false advertising.

    • Sirs: I tried to order a lawn mower and your website would not except my password. Could not locate a phone number to call customer service.

  6. I tried to check the status of my order for a GT trimmer and was told by the machine it as shipped 8 July. It is now 23 July and I still do not have the trimmer. I have tried for over three hours today to reach some source of info to let me know what has happened to the product. Also in that search I have read customer reviews which tell me I may be better off without the product as it does not perform as stated in the TV commercial. I trust someone with your firm will have time to let me know what is going on with this order. I tried sending you an email but the system would not accept my email address. I noted that the charge has already been entered on my credit card account. Some things are more efficient than others.

  7. Another one of those cheap companies that could give a damn about you once they have your money. My order was not complete and try and talk to some one- they just don’t give a crap!!!

  8. Hello:
    I have a problem with my 18 volt weed whip you have already replaced the battery and charger twice and it still does not work. I have bought 2 of your weed whips, 1 leaf blower, and 1 hedge trimmer all of these have worked great. Now I would like to have this weed whip or battery replaced, you can check your records and see that I am telling the truth. Hop you will resole this problem, I have been a loyal patron of your products for a long time. thank you

    Douglas Nobbe

  9. I bought a ni-cad battery as a a replacement ,but it did not last but about 4 months.The worxs people did not care.So I bit the bullet and went to buy another battery hoping this would last longer.I went to their site and they had a deal for 49.99 for a battery and six spools of strings and no shipping.Shocking,but the where out.Odd thing was that for 49.99 you can buy the same battery from them with no string and over 10 bucks to ship.
    Sounds like a scam to me and after my last battery goes dead so will my relationship with my worxs.I will never buy from them again.

  10. I am in agreement with the above parties in the way you conduct your business! Guess I’ll go to Lowes nexttime.

  11. contacted Worx on zipper problems with the bag on the vac/blower/mulcher.They got back to me right away and said they would send a replacement bag in 6to8 days at no charge.It’s been almost a month and nothing.Oh well,Worx only as good as its weakest link,on its zipper that is.

  12. I recently received a Worx Trivac for Chistmas and was also given a leaf collection accessory to go with it. My wife and I went to Lowes yeastedsy and purchased a garbage can to go with it I plan to attempt to stand a paper leaf bag in the can for the mulch to drop from the tube. Our city of Savannah Georgia requirs the use of paper collection bags. I don’t know how this is going to work but I’m going to give it a try. Any ideas ?

  13. Hello. Request sending conditions and sales representative company products to countries like Iran. Explanation is the largest shopping for Snow blower device. Thanks

  14. Ref: Replacement Spools for Life

    I’m troubled by the cost of replacing the line spools for the WORX trimmer edger. The distance they will trim is limited at best and the cost ratio is not at all economical. At least the head capacity on the 24v model should have been enlarged to accommodate a larger capacity spool. This is the twenty-first Century after all.

  15. Tried to call WORX to buy replacement for plastic head wfich fit over spools on electric trimmer. It broke almost immediately after purchase. But just cannot get thru to Customer Service and no one calls me back. Have tried leaving messages on automated line. Low level customer service.

  16. I wited for one hour for a call back call and did not recieve one. My time is just a valuable as their. I will never by another worx product again. This is the first and last. Piece of junk trimmer

  17. The cord keeps breaking. I received the cord from the company is it rotten or something else. You sure can’t do a football field I am lucky to get 2 feet. I would like to know why so I can do my lawn. I will be happy when I can complete the lawn.

  18. Bought weed wacker, love it great but the battery life is horrible. you cant do a football field. So terrible today that you cant even get anyone to answer your call when you call customer service. Have been reading all the reviews and it wont be long before they go out of business. Karma

  19. I am using a WORX battery operated weed wacker. I really enjoy the portability that the battery operation offers. I ordered a second battery in April, 2014, I was told it was shipped to my address on May 2, 2014. I have been billed for the battery and to date (May 26, 2014) I have not received the battery. I have called the given number twice and left my call back information. I am hopeful that I will receive a call back within the next 5 days or at least my ordered battery.

  20. I can’t contact company about a trimmer with free spools for life. There phone number ( 1-866-359679 ) only allows you to place an order. I want my FREE SPOOLS for LIFE. Can someone give me a phone to contact the company ?

    Sherry

  21. The money for the aerocart was taken from my bank account ordered by my Visa dabit card… But I have not received confirmation nor have I been able to get thru to anyone about it
    195.00 plus change is a lot for me a whole lot. I am on a fixed income and I cant just give my money away

  22. I am very disappointed and frustrated. I ordered a new battery over the phone. You took my credit card info and my card was quickly charged the amount but TWO weeks later I am still waiting for the darn battery. Your automated system stinks. It keeps telling me it was shipped two weeks ago but that is all. You so called Customer service number is even worse. I can’t get to speak with anyone EVEN THOUGH the message says your open till 6:30 – Its only 5pm genius. Get it together !!!! SEND ME THE PRODUCT I PAID FOR – MY BATTERY !!!!!.

  23. I’m 70 years old and received the jaw saw for Mother’s day (per my request). I have used it approximately 80 hours and love it. I have nearly 7 acres that needed repairs after the ice storm, and general cleaning up after a hip replacement that put me 2 years behind of maintenance. Thank you for a safe and helpful tool.

  24. I have been trying for weeks to get a password. I get a new pass word and then it continues to be a failure. I would like to order another trimmer but I have given up, because I can’t get my password re-set. The password that I had always used doesn’t work anymore. I give up!!!!

  25. I purchased a WORX W155 lawn trimmer yesterday with a 20V lithium rechargable WORX battery. It works fine but the battery only lasted 15 or 20 minutes before needing to be recharged. I wondered if this was the normal length of battery operation on the trimmer? I tried 3 of your websites and your toll-free customer service number without any help. Hoping this worx.

  26. I just placed an order 7-14-14 4:00 pm (cst)and want to modify or cancell it and start over. Tried to call you but am stuck on hold. So lets make it easy cancell my order for spools and caps for my grass trimer.

    Phil Anastasi

  27. I HAVE TRIED 3 MONTHS NOW TRYING TO GET FREE REPLACEMENT TRIMMING LINE AND A 18 VOLT BATTERY FOR MY GT151.1 TRIMMER BUT STILL NO LUCK. DO WASTE YOUR TIME WITH WORXS. BATTERIES ARE A JOKE!

  28. worst service i have ever seen going on fourth day to try to get through i need to order some parts all they want to sell is batteries and tune up kits ( what is thst) this should be against the law i have left my number twice and have not heard from anyone lots of luck

  29. Well so far I have been on hold for 20 mintues, I worked for the federal government during hurricane sandy and customer service reps were all in a qu had to answer calls by the third ring. This has to be the worst customer service for any company on earth. And all I want to complain about is the battery which has a life span of 5 minutes. My friend Richard has a worx blower also he called two weeks ago and left his home number for a call back, and he is still waiting. I just told him he better not hold his breath. I don’t do funnerals. I guess I’m not going to get any service out this company today, every 2-3 minutes some recording comes on that says that they are busy helping customers, and I can leave my phone number for a call back. Will that be before the snow flies here in buffalo ny???? I am still waiting it is now 45 min. on hold and I have figured our what WORX stands for Warrenty Only Random (if) X.

  30. I LOVE THE TRIMER I GOT FROM WORX,BUT I STILL AM HAVING TROUBLE
    with the battery(WILL NOT HOLD A LONG ENOUGH CHARGE)…
    ON MY LAST ORDER FOR REPLCEMENT SPOOLS,#42-2019180040545816402,I
    RECIVED MY ORDER BUT BUT ONLY THREE SPOLLS TO A PACKAGE,,,BEFOR THIS ORDER I ALWAYS GOT SIX TO A PACKAGE AND ONLY PAYED FOR FRAIGHT,,,WHATS THATS THE DEAL GIVE ME A ANSWER PLEASE..HAZEL

  31. I HAVE PURCHASE A WORX TRIMMER.EDGER AND 3 BATTERIES OVER THE PAST FEW YEARS. BATTERIES BARELY LAST 2 YEARS. I CALLED A COUPLE WEEKS AGO ABOUT THE BATTERY I BOUGHT IN 2012 NOT HOLDING A CHARGE. (I LIVE IN NORTHERN ILL. SO THIS IS ONLY USED APRIL THRU SEPT.)AFTER NUMEROUS PHONE CALLS – LONG HOLD TIMES – FINALLY GOT A VERY ARROGANT MAN WHO BASICALLY TOLD ME “I DID NOT KNOW HOW TO USE THE TRIMMER AND BATTERY CHARGER”. THE BATTERY I PURCHASED IN 2013 BARELY LAST 30 MIN. WHAT I DO NOT LIKE IS THAT THERE IS NO CORP. MAILING ADDRESS THAT COMPLAINTS CAN BE MAILED TO. EVERY COMPUTER HAS A DELETE BUTTON – WHICH I AM SURE THE WORX HEAD OFFICE USES FREQUENTLY.
    JUDGING BY THE NUMEROUS COMPLAINTS WORX HAS SOME MAJOR CUSTOMER SERVICE ISSUES. I GUESS IN THEIR EYES THE CUSTOMER IS NOT RIGHT AND COMPANIES HAVE THE RIGHT TO IGNORE THEM. I WILL BE WATING FOR SOME KIND OF RESPONSE!!!!! (HA HA)

  32. I called to get new batteries for my trimmer 18v lith. batteries your recording said I could get the 20v lith. batteries if I wanted at no extra charge. When you charged me & finalized my order you are only sending the 18v !! Your order system sucks ! , You cant talk to anyone to FIX IT !!!

  33. I recently purchased a WORX 5.5A electric grass trimmer/edger, Mdl WG119. I have spent hours on the internet and the phone with WORX dealers. I am not able to purchase the prewound spool of string. My arthritis doesn’t allow me to wind the spool by hand. What kind of company would sell prewound spools for all other models but not the WG119? I am thinking of writing the Better Business Bureau!

  34. I received a Worx trimmer over the 2013 Holidays. So I have used it for 1 season. In fact I cant even say that it has been a complete season. However, my battery doesn’t last longer than 5 minutes, and I literally need to replace the spool of line after each cut. My lot is not big, and yet I still can’t get through a full cut without being disappointed. Then I call customer service from the Canadian website. I wait 25 minutes for no one to pick up, I leave my number behind for a return call, but nothing. So I try again and spend another 25 minutes, finally speak with someone, and they give me the BS that the warehouse in Canada is under construction so all calls are routed to the US. Beyond that, they tell me it will be 4-6 weeks to receive my replacement parts. I get shipments in from China that arrive faster than this. WOW so much for modern day customer service. This company and their products suck! Last Worx product I will ever own!!

  35. Iwas charged 233.00 for 1 worx air,battery,and gutter kit. It was supposed to be 2 for that amount of money and also I did not receive an invoice for this charge. I want an itemized invoice and I do not want to wait 30 days to get it. Thank You.

  36. When ordering by phone there is no way to change the order once the robotic voice reads it back, and there is no way to talk with a live person. I ordered by phone, but it read back the wrong order info and there was no way to change it and no one to talk with to get it right??

    Pro: Love the product…would like an email contact number to make the change on the order or the ability to talk to a live person at the end of the order to confirm it….there was also no confirmation order number given to me.

  37. RE: RWD-340679903
    I like WORX AND THE FREE SPOOLS AND THE 3 EASY PAYMENTS AND AND MY OLD WORX TRIMMER. HOWEVER, YOU HAVE A GLITCH IN YOUR SHIPPNG SUMMARY TO ME. IT GIVES A TRACKIG NUMBER AND NEXT TO IT HAS THE WORDS US POSTAL SERVICE WHICH MAKES THE CUSTOMER THINK THAT THE ORDER IS BEING SENT BY MAIL WHICH IN FACT IT IS NOT. IT IS BEING SENT BY FEDEX. WHAT A WASTE OF MY TIME TRYTING TO TRACK IT BY THE POST OFFICE. IF YOU WOULD HAVE THE WORDS FEDEX, IT WOULD HAVE BEEN RESOLVED INSTANTLY.

  38. If I receive my replacement as promised, I shall be very pleased.
    The person who assisted me was helpful, and very pleasant.
    Thank You.

  39. I am very upset on how you do business. I do not want the following order (RWD-340870821), and I can’t get in contact with anyone. Please cancel this order.

  40. I have purchased several items that I was pleased with until my batteries are not keeping a charge. When calling customer service I find out to purchase another battery it cost $80. It is a rip off. I can’t keep buying batteries. I only use this item in the fall and that should last longer than 5 minutes. Why purchase the product if you can’t use it because of the battery. So does that mean I have to replace every year???? Very unhappy and will not purchase another item because of this situation!

  41. For your information before buying this product.
    I bought it, and used it one season and started into the 2nd and the bag zipper material broke out. I spent the 21.00 and got a new one. I didn’t get my leaves picked up once and the same zipper, same place broke out. I would not recommend this product due to the zipper being very weak and not sewn well at all. I will answer any quesations at this email

  42. I have been a long time WORX customer. I’ve been through the “bad batteries” loop many times, but my latest “adventure” with WORX NON Customer Service was due to a recent WORX special offer of NO SHIPPING charges “if you order within the next 6 hours” – in my case it was the Aerocart Wagon Kit that turns the Aerocart into a 4 wheel wagon. I was charged for shipping, and the very arrogant NON Customer Service person stated “the Free SHIPPING didn’t apply to accessories. The advertisement was poorly worded and very MISLEADING!!! I will NEVER spend another dime with this terrible company.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *