Contacting Worx Customer Service Center
Worx is a tool company with locations throughout the world, including Australia and the United States. Products manufactured and sold by Worx include grass trimmers, lawn mowers, snow throwers and power tools of all kinds.
Customer service information for the Worx company is a little light. The only means of contact on the support page is a phone number, but we’re sure we’ll find other ways to talk with Worx customer service.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
If you need to get in contact with Worx customer service right now, calling is the best option.
- Customer Service: 1-866-354-9679
There is a message published with the phone number. According to the message, when call volumes are high Worx gives customers the opportunity to leave a message for a callback. Call backs may take as long as one business day to complete.
We found that some of the contact information we were looking for was located on the Worx International website, not the US website. However, there is no mailing address or corporate address listed on any of the sites we researched.
The main site for the US-based Worx company is http://www.worx.com. You can find all the information you need about Worx products and even purchase the product you want directly from the site. If you need to contact customer service, however, you will find only a phone number.
You can also choose to get in contact with someone from the social media customer service team. These teams work on Facebook and Twitter to answer customer questions, give advice or help solve customer problems without having to wait on hold.
Customer Service Email
You can send your email to firstname.lastname@example.org or you can fill out the customer contact us form on the Worx International website. The contact form clearly states the email will be sent to headquarters, not the customer service team, but the message may be forwarded along.
You cannot press 0 to speed up your customer service call to Worx. You have to listen to the options and choose the one that best fits your call. You can press 4 for Refunds or 5 for Customer Service. After pressing 5 our call waited on hold for more than ten minutes. There are consumer complaints all over the Internet regarding the poor customer service for Worx products.
Where in the Jacksonville FL. area can I purchase parts for my Grass and Hedge trimmers; specifically models
When I bought my Worx product I thought my days of extension cords were over not even close your powertank wa3152 is the world’s worse if I get 15 minutes from two not one I am lucky needless to say it sits in my garage collecting dust it is useless I have learned my lesson don’t believe everything you see on tv
I have the same issue with the wa3152 and was hoping there was a stronger battery for this trimmer, but haven’t been able to find anything. Help please!
I would like this battery returned to your worx co. resolved. I keep getting the run-around. This is how I feel!!! Never had a problem, but here we are. I want the 49.99 off my credit card. My post office has proof you sent me a return label which I paid for. It was not to be paid by us. Also, it was received 6/7/2013 in which no one signed for it in North Carolina. Please find out what has happened. Our labels had to requested 3 times before someone gave it to there supervisor–then we received the label which we paid for to ship it back to you…worx,NC. Sherrie Reed
I have been trying to contact Worx for a month everytime i get a hold of them by phone they always say they will return my call all the lines are busy. I have yet to speak to them they are always returning my phone call when i have gone home or left my desk. They leave a voice mail messages and when i return the call the same thing over again. I am quite flustrated with them and this process. I want to get my problem resolved. Gary Callies could a customer service representive call me at 314-996-1477 between 8 am and 4 pm cdst.
You say on tv you can trim around a football field twice on one charge. Then why can’t I trim around my house once with out having to recharge? I do have the 20v lithium battery. You should be sued for false advertising.
Sirs: I tried to order a lawn mower and your website would not except my password. Could not locate a phone number to call customer service.
I tried to check the status of my order for a GT trimmer and was told by the machine it as shipped 8 July. It is now 23 July and I still do not have the trimmer. I have tried for over three hours today to reach some source of info to let me know what has happened to the product. Also in that search I have read customer reviews which tell me I may be better off without the product as it does not perform as stated in the TV commercial. I trust someone with your firm will have time to let me know what is going on with this order. I tried sending you an email but the system would not accept my email address. I noted that the charge has already been entered on my credit card account. Some things are more efficient than others.
Another one of those cheap companies that could give a damn about you once they have your money. My order was not complete and try and talk to some one- they just don’t give a crap!!!
I have a problem with my 18 volt weed whip you have already replaced the battery and charger twice and it still does not work. I have bought 2 of your weed whips, 1 leaf blower, and 1 hedge trimmer all of these have worked great. Now I would like to have this weed whip or battery replaced, you can check your records and see that I am telling the truth. Hop you will resole this problem, I have been a loyal patron of your products for a long time. thank you
I bought a ni-cad battery as a a replacement ,but it did not last but about 4 months.The worxs people did not care.So I bit the bullet and went to buy another battery hoping this would last longer.I went to their site and they had a deal for 49.99 for a battery and six spools of strings and no shipping.Shocking,but the where out.Odd thing was that for 49.99 you can buy the same battery from them with no string and over 10 bucks to ship.
Sounds like a scam to me and after my last battery goes dead so will my relationship with my worxs.I will never buy from them again.
I am in agreement with the above parties in the way you conduct your business! Guess I’ll go to Lowes nexttime.
contacted Worx on zipper problems with the bag on the vac/blower/mulcher.They got back to me right away and said they would send a replacement bag in 6to8 days at no charge.It’s been almost a month and nothing.Oh well,Worx only as good as its weakest link,on its zipper that is.
I recently received a Worx Trivac for Chistmas and was also given a leaf collection accessory to go with it. My wife and I went to Lowes yeastedsy and purchased a garbage can to go with it I plan to attempt to stand a paper leaf bag in the can for the mulch to drop from the tube. Our city of Savannah Georgia requirs the use of paper collection bags. I don’t know how this is going to work but I’m going to give it a try. Any ideas ?
Very disappointed in your web site logon procedures. nothing should be this difficult.
Hello. Request sending conditions and sales representative company products to countries like Iran. Explanation is the largest shopping for Snow blower device. Thanks
Ref: Replacement Spools for Life
I’m troubled by the cost of replacing the line spools for the WORX trimmer edger. The distance they will trim is limited at best and the cost ratio is not at all economical. At least the head capacity on the 24v model should have been enlarged to accommodate a larger capacity spool. This is the twenty-first Century after all.
Tried to call WORX to buy replacement for plastic head wfich fit over spools on electric trimmer. It broke almost immediately after purchase. But just cannot get thru to Customer Service and no one calls me back. Have tried leaving messages on automated line. Low level customer service.
I wited for one hour for a call back call and did not recieve one. My time is just a valuable as their. I will never by another worx product again. This is the first and last. Piece of junk trimmer
The cord keeps breaking. I received the cord from the company is it rotten or something else. You sure can’t do a football field I am lucky to get 2 feet. I would like to know why so I can do my lawn. I will be happy when I can complete the lawn.
Bought weed wacker, love it great but the battery life is horrible. you cant do a football field. So terrible today that you cant even get anyone to answer your call when you call customer service. Have been reading all the reviews and it wont be long before they go out of business. Karma
I am using a WORX battery operated weed wacker. I really enjoy the portability that the battery operation offers. I ordered a second battery in April, 2014, I was told it was shipped to my address on May 2, 2014. I have been billed for the battery and to date (May 26, 2014) I have not received the battery. I have called the given number twice and left my call back information. I am hopeful that I will receive a call back within the next 5 days or at least my ordered battery.
I can’t contact company about a trimmer with free spools for life. There phone number ( 1-866-359679 ) only allows you to place an order. I want my FREE SPOOLS for LIFE. Can someone give me a phone to contact the company ?
The money for the aerocart was taken from my bank account ordered by my Visa dabit card… But I have not received confirmation nor have I been able to get thru to anyone about it
195.00 plus change is a lot for me a whole lot. I am on a fixed income and I cant just give my money away
I am very disappointed and frustrated. I ordered a new battery over the phone. You took my credit card info and my card was quickly charged the amount but TWO weeks later I am still waiting for the darn battery. Your automated system stinks. It keeps telling me it was shipped two weeks ago but that is all. You so called Customer service number is even worse. I can’t get to speak with anyone EVEN THOUGH the message says your open till 6:30 – Its only 5pm genius. Get it together !!!! SEND ME THE PRODUCT I PAID FOR – MY BATTERY !!!!!.
I’m 70 years old and received the jaw saw for Mother’s day (per my request). I have used it approximately 80 hours and love it. I have nearly 7 acres that needed repairs after the ice storm, and general cleaning up after a hip replacement that put me 2 years behind of maintenance. Thank you for a safe and helpful tool.
Terrible customer service….
I have been trying for weeks to get a password. I get a new pass word and then it continues to be a failure. I would like to order another trimmer but I have given up, because I can’t get my password re-set. The password that I had always used doesn’t work anymore. I give up!!!!
I purchased a WORX W155 lawn trimmer yesterday with a 20V lithium rechargable WORX battery. It works fine but the battery only lasted 15 or 20 minutes before needing to be recharged. I wondered if this was the normal length of battery operation on the trimmer? I tried 3 of your websites and your toll-free customer service number without any help. Hoping this worx.
Your service and response is terrible.
I just placed an order 7-14-14 4:00 pm (cst)and want to modify or cancell it and start over. Tried to call you but am stuck on hold. So lets make it easy cancell my order for spools and caps for my grass trimer.
I HAVE TRIED 3 MONTHS NOW TRYING TO GET FREE REPLACEMENT TRIMMING LINE AND A 18 VOLT BATTERY FOR MY GT151.1 TRIMMER BUT STILL NO LUCK. DO WASTE YOUR TIME WITH WORXS. BATTERIES ARE A JOKE!
worst service i have ever seen going on fourth day to try to get through i need to order some parts all they want to sell is batteries and tune up kits ( what is thst) this should be against the law i have left my number twice and have not heard from anyone lots of luck
Well so far I have been on hold for 20 mintues, I worked for the federal government during hurricane sandy and customer service reps were all in a qu had to answer calls by the third ring. This has to be the worst customer service for any company on earth. And all I want to complain about is the battery which has a life span of 5 minutes. My friend Richard has a worx blower also he called two weeks ago and left his home number for a call back, and he is still waiting. I just told him he better not hold his breath. I don’t do funnerals. I guess I’m not going to get any service out this company today, every 2-3 minutes some recording comes on that says that they are busy helping customers, and I can leave my phone number for a call back. Will that be before the snow flies here in buffalo ny???? I am still waiting it is now 45 min. on hold and I have figured our what WORX stands for Warrenty Only Random (if) X.
I LOVE THE TRIMER I GOT FROM WORX,BUT I STILL AM HAVING TROUBLE
with the battery(WILL NOT HOLD A LONG ENOUGH CHARGE)…
ON MY LAST ORDER FOR REPLCEMENT SPOOLS,#42-2019180040545816402,I
RECIVED MY ORDER BUT BUT ONLY THREE SPOLLS TO A PACKAGE,,,BEFOR THIS ORDER I ALWAYS GOT SIX TO A PACKAGE AND ONLY PAYED FOR FRAIGHT,,,WHATS THATS THE DEAL GIVE ME A ANSWER PLEASE..HAZEL
I live in the UK and can’t seem to get a replacement bag for my Worx TRIVAC.can you help please?
I HAVE PURCHASE A WORX TRIMMER.EDGER AND 3 BATTERIES OVER THE PAST FEW YEARS. BATTERIES BARELY LAST 2 YEARS. I CALLED A COUPLE WEEKS AGO ABOUT THE BATTERY I BOUGHT IN 2012 NOT HOLDING A CHARGE. (I LIVE IN NORTHERN ILL. SO THIS IS ONLY USED APRIL THRU SEPT.)AFTER NUMEROUS PHONE CALLS – LONG HOLD TIMES – FINALLY GOT A VERY ARROGANT MAN WHO BASICALLY TOLD ME “I DID NOT KNOW HOW TO USE THE TRIMMER AND BATTERY CHARGER”. THE BATTERY I PURCHASED IN 2013 BARELY LAST 30 MIN. WHAT I DO NOT LIKE IS THAT THERE IS NO CORP. MAILING ADDRESS THAT COMPLAINTS CAN BE MAILED TO. EVERY COMPUTER HAS A DELETE BUTTON – WHICH I AM SURE THE WORX HEAD OFFICE USES FREQUENTLY.
JUDGING BY THE NUMEROUS COMPLAINTS WORX HAS SOME MAJOR CUSTOMER SERVICE ISSUES. I GUESS IN THEIR EYES THE CUSTOMER IS NOT RIGHT AND COMPANIES HAVE THE RIGHT TO IGNORE THEM. I WILL BE WATING FOR SOME KIND OF RESPONSE!!!!! (HA HA)
I called to get new batteries for my trimmer 18v lith. batteries your recording said I could get the 20v lith. batteries if I wanted at no extra charge. When you charged me & finalized my order you are only sending the 18v !! Your order system sucks ! , You cant talk to anyone to FIX IT !!!
I recently purchased a WORX 5.5A electric grass trimmer/edger, Mdl WG119. I have spent hours on the internet and the phone with WORX dealers. I am not able to purchase the prewound spool of string. My arthritis doesn’t allow me to wind the spool by hand. What kind of company would sell prewound spools for all other models but not the WG119? I am thinking of writing the Better Business Bureau!
I received a Worx trimmer over the 2013 Holidays. So I have used it for 1 season. In fact I cant even say that it has been a complete season. However, my battery doesn’t last longer than 5 minutes, and I literally need to replace the spool of line after each cut. My lot is not big, and yet I still can’t get through a full cut without being disappointed. Then I call customer service from the Canadian website. I wait 25 minutes for no one to pick up, I leave my number behind for a return call, but nothing. So I try again and spend another 25 minutes, finally speak with someone, and they give me the BS that the warehouse in Canada is under construction so all calls are routed to the US. Beyond that, they tell me it will be 4-6 weeks to receive my replacement parts. I get shipments in from China that arrive faster than this. WOW so much for modern day customer service. This company and their products suck! Last Worx product I will ever own!!
Iwas charged 233.00 for 1 worx air,battery,and gutter kit. It was supposed to be 2 for that amount of money and also I did not receive an invoice for this charge. I want an itemized invoice and I do not want to wait 30 days to get it. Thank You.
When ordering by phone there is no way to change the order once the robotic voice reads it back, and there is no way to talk with a live person. I ordered by phone, but it read back the wrong order info and there was no way to change it and no one to talk with to get it right??
Pro: Love the product…would like an email contact number to make the change on the order or the ability to talk to a live person at the end of the order to confirm it….there was also no confirmation order number given to me.
I like WORX AND THE FREE SPOOLS AND THE 3 EASY PAYMENTS AND AND MY OLD WORX TRIMMER. HOWEVER, YOU HAVE A GLITCH IN YOUR SHIPPNG SUMMARY TO ME. IT GIVES A TRACKIG NUMBER AND NEXT TO IT HAS THE WORDS US POSTAL SERVICE WHICH MAKES THE CUSTOMER THINK THAT THE ORDER IS BEING SENT BY MAIL WHICH IN FACT IT IS NOT. IT IS BEING SENT BY FEDEX. WHAT A WASTE OF MY TIME TRYTING TO TRACK IT BY THE POST OFFICE. IF YOU WOULD HAVE THE WORDS FEDEX, IT WOULD HAVE BEEN RESOLVED INSTANTLY.
If I receive my replacement as promised, I shall be very pleased.
The person who assisted me was helpful, and very pleasant.
I am very upset on how you do business. I do not want the following order (RWD-340870821), and I can’t get in contact with anyone. Please cancel this order.
I have purchased several items that I was pleased with until my batteries are not keeping a charge. When calling customer service I find out to purchase another battery it cost $80. It is a rip off. I can’t keep buying batteries. I only use this item in the fall and that should last longer than 5 minutes. Why purchase the product if you can’t use it because of the battery. So does that mean I have to replace every year???? Very unhappy and will not purchase another item because of this situation!
For your information before buying this product.
I bought it, and used it one season and started into the 2nd and the bag zipper material broke out. I spent the 21.00 and got a new one. I didn’t get my leaves picked up once and the same zipper, same place broke out. I would not recommend this product due to the zipper being very weak and not sewn well at all. I will answer any quesations at this email
I have been a long time WORX customer. I’ve been through the “bad batteries” loop many times, but my latest “adventure” with WORX NON Customer Service was due to a recent WORX special offer of NO SHIPPING charges “if you order within the next 6 hours” – in my case it was the Aerocart Wagon Kit that turns the Aerocart into a 4 wheel wagon. I was charged for shipping, and the very arrogant NON Customer Service person stated “the Free SHIPPING didn’t apply to accessories. The advertisement was poorly worded and very MISLEADING!!! I will NEVER spend another dime with this terrible company.
I was recently turned over to RW Direct. For collection on a trimmer that was returned to you. I sent the $79.99 that you ask for because Ihave excellent credit.Not sure why no on can find an address on line.That in itself raises a red flag as I have written. Explain my circumstance.I do plan on Calling Home Depot to find out what I can about yourCo. My order was placed directly to you through TV.I would never order anything again from your Co. I have been told to call the Better Business Bureau.I did order the blower,which I have,but trimmer was returned.Your Co. Doesn’t keep very good records.If the public reads this comment hopefully they will know not to order from a company that is so dishonest.I am a senior & recently widowed.
DON’T BUY WORX TOOLS…THEY ARE CHEAP…BATTERIES TO POWER THEM ARE CHEAPLY MADE AND EXPENSIVE…AND THE CUSTOMER SERVICE FROM HELL
IS ONE OF THE WORST I HAVE EVER DEALT WITH…..
Trying to order 18v. spring tune up kit but i can’t complete order you will not take my email & password i don’t no why. i bought from you before. let me no whats going on .
Gave my older trimmer to my son and bought the blower and trimmer. After a short time the one of two batteries is DEAD. Poor service life on these expensive batteries. What to do, What to do?
I was all ready to buy one today but 99 percent of your ratings are horrible so Ill consider myself very lucky for not being the next one scammed.
I called to order free spools for life. I place my order with a machine who then wanted to sell me a battery. She then asked what size I wanted. Then she mentioned two sizes, one of which I don’t even own. I wasn’t able to get the price of a battery and when I finally got to customer service line, I have been waiting for over an hour and a voice comes on telling me my wait time is over 10 minutes. If there was a company address I would definitely write a letter, but can’t find one anywhere. I will be checking with BBB tomorrow. Am still holding.
Cancelled order and they kept $209.00 of my money. I can’t get a repose from customer service at all. These people are straight criminals!!
We got your worx trimmer and edger. It is not as easy to work as portrait in your commercial or on TV. We have been on hold for more than ten minutes and finally just left our number. You need a tutorial on line, step by step or send a CD with your product. I see a lot of discontented customers I hope not to be one of them. Giving you the benefit of the doubt.
The customer service line is the worst wait time of any company I have ever dealt with. I have called 5 times and have waited at least 1 hour on hold each time with stupid message in cycle saying wait time is over 10 minutes. This is the only accurate thing this company has given me. Avoid this company at all costs. This is outrageous. I do not care if their product is good or not . This is an insult. Each time I finally got an agent – they did not follow thru at all which required another call. It is a fairy tale to leave NUMBER and they promise to call back. I did this twice and never got a call. Avoid this company like the plague. This is the worst nightmare in customer service experience.
I finally got anumber was supposed to call me back in 10 minutes it has been about2hrs no call yet.Spools are supposed to be free on web site $9.99 and no free shipping?
I saw the WORX ad on tv. I purchased the product. Thought the battery failed. Spent $60 on new battery but found out it is really the charger that failed. WORX suggested I purchase a new charger for $75 including s/h. I am PO’d. My registered product is nearly new. The two year warranty is not being honored…at least not for the charger. I need to write to corporate. To no avail thus far. For anyone considering buying this product, keep in mind what I’ve mentioned here. You don’t want to be PO’d too.
I ordered Worx WA0234 but they send me the wrong item(WA0232). The shipping box label is showing the right part umber but what’s inside the box is not the right one. I tried calling them but it takes forever to talk to someone & I just hang up. There is no email or physical address that I can write to complain. I can’t find them listed on the BBB (Better Bussiness Bureau’s website. Customer service is zero star
Worx send me the wrong item & I’m having a hard time to have it replaced. I ordered WA0234 and I get WA0232. I don’t know how to resolved this issue. I don’t know their physical address nor email address. Please do not give me an advice to call them.
I find it hard to believe that I am not already in your system since I have been using your products for years and ordering replacement line for my WORX 151 many times. I have re-registered for what that is worth. Hard to believe the cost of shipping exceeds the value of the products ordered. Fortunately I have been very happy with my edger trimmer which I’ve had for more than 7-8 years.
i have had my trimmer & blower for about four years now had battery replaced a few times but i haven,t been able to use it sence i bought it….. are you going to do any thing about it . .. i just talked to a person and i had to buy new ones you changed from 18 v to 20 v .. all i can say is they better be good ones or i will be calling back// no dought about it………..
kathy e carlin
we had bought a Worx Lawn Mower and it was working fine an one day my husband mowed the front lawn and staerted the back and it started smoking it was not raining the day before. Now I cannot afford to buy another and would like to take it back to Canadian Tire where I bought it and see what they can do. if not may Worx can replace it as I am sure I bought extra warrenty. Please I am on disability from a car hitting me and need all the help I can get. My lawyers name is Eric Lund and it has been going on now 4 years … Please help me, my grass is up to my knees. hope to here from you,
We took great care of it by the way as it was our first lawn mower.
I am a Disabled Veteran with a very rare bone disease and 3 spinal cord diseases. I have your 1st gen. Grass and weed trimmer. The battery is now gone bad and the orange cap is broken that holds the string in. I was wondering if you could help me get the bigger model to help me out. I am not supposed to be doing this type of stuff at all but I have to. No money to hire someone. Your products are the best. Please help me and send me a 32V grass and Trimmer.
HM2DAVUSN Kristina M.Bane
11064 Tralee Court South
Jacksonville, Florida, 32221-1046
Hi, I have an issue with a Worx wx 369 18v battery drill purchased 06/06/13. The batteries run out of power within 20-30 minutes. Is this because the batteries are poor quality? or maybe the drill has developed a fault which is dragging the power from the batteries? I would have thought you would have a designated site for complaints/ claims etc but that doesn’t seem evident to me, the site advertises other services before the info requried to make contact with yourselves.
I tried to place that order several days ago . It was when you had free shipping . . For about 3 days I could not get the order to go through / I have finally placed the order today and it finally worked but the shipping charge was outrages , Is there anything you can do for me , I should have only paid about 28.00 for shipping a few days ago and now I have to pay 138.00 . I am a loyal customer and have placed orders with you before . Please look at the order I placed today and the attachment I have sent you and let me know if I can get a refund on the shipping. Thanks Norma Puente
I have tried to register on your customer service website, I have filled everything in several times but when I submit it says the email is invalid. I want to register so I can receive the extended warranty.
Saw you on tv my husband would like this put me on your News email
I recently saw drill’s advertised on T.V. , the product excited me. So I tried to order it online I faced all kinds of problems. I was not able to change which credit card I wanted to use, was not able to change the quantity of the product I wanted. I tried the customer service phone number no answer. On the answering machine it says that you are open on Saturday’s, well two hours after you were supposed to be open still no answer. I finally gave up trying to call. After all of that I went to the website to look at reviews and oh boy was I surprised with the complaints from customers documenting their experience with You guys. In retrospect I am glad I had the problems with customer service, because you saved me frustration of having to return an item that probably did not work in the first place; Goobye Worx…Hello Home Depot.
GUYS and GALS…ever hear of an ATTORNEY GENERAL??? Get their ……. in COURT and see what happens. Provide all documentation whenever speaking to an attorney. Good Luck.
There has been a very disturbing turn of events with FedEx on the delivery of my most recent item from Worx. In attempting several times to contact Worx, those attempts were a waste of time as the wait time on your phone line is excessive. In attempting to use CHAT, the first person left me hanging and never came back on chat. The second person, Marvin, tells me that no one can contact me at home in the evening hours. I love the Worx line of products and had planned on ordering many more of your products. However, if we cannot get ahold of anyone, what good is that to your customer?
I am wanting to return the weed eater, it does not work near as well as represented on your commercials. Your customer service is non-existent, I was on hold 45 minutes on Saturday before I hung up, today I am still waiting on hold 11/2 hours later. Extreemly upset about this. Will contact CC company to deny charges.
I was on hold for and hour and 23 minutes waiting for someone to speak with me regarding a prepaid label that was supposedly sent to me on Saturday April 23, 2016. I was told that a label was mailed last week and I never got it.
I spent hours trying to place an order online. The website kicked me off, asked for credit info several times, and calling customer service is a joke. What company states that they value my time and will return my call in ten minutes yet another hour has passed? I almost placed the order through Amazon, but doubt I will want a product with this type of service, although the product is highly recommended.
I never comment on anything but this is the worst customer service I have have ever dealt with. Spent all day waiting on a return call after 48 wasted minutes on the phone and when they finally returned my call we were immediately disconnected and she didn’t call me back. Had to start the whole process again. I will never buy another one of their products. If you can not get help with a product when it is under warranty, what is the point.
I have bought several pieces of yard equipment from you and have been pleased with your service up till now
I just bought a new battery and some other things for my weed eater. I had a 18 volt battery and you sent me a 20 volt It burnt up the inside of the weed eater the smoke came rolling out and it burnt the top also I have called your co. for 3 days and have not been able to speak to anyone because of high volume. I would please like a person to call me back and help me get this resolved.
I’ve been trying to get someone from Worx on the phone for 2 weeks now I have a 19″ Electric Mower I cant get a blade for and getting worx on the phone is never going to happen. I have an 18V Lithium battery missing a neck on it to insert in my trimmer edger. I cannot find Worx 18V Lithium replacement batteries anywhere. I’m starting to wonder is this Company in China I wont buy anything else from them and Im going on the BBB to make an official complaint.
I bought a charge work 2000mAh power bank. There was no paper work or instruction with it. Nothing about charge it or using it. Nothing but the unit and cord. I would like to know a little about it. How to use it and how to recharge it. Thank You
To convert the grass trimmer into the edging position ROTATE THE MAIN HANDLE 90 degrees and adjust the trimmer head angle to the lowest horizontal setting.
HOW DO YOU ROTATE? TRIMMER HEAD ANGLE? HORIZONTAL SETTING?
just had 1 of my best customer service experiences ever. a wonderful young man helped me to the enth degree & totally made my day. he solved my issue & i’m a happy camper. it’s all about great customer service. thank you. thank you.
i recommended the worx to my cousin last week & she went to Lowe’s & purchased her own trimmer, extra battery & a blower. good customer service ALWAYS pays off for the company in the long run. Good Karma.
I was ok until the battery went out, then the cord (line) kept running out..i am 60 years old it was too heavy for me..
THE BATTERY WENT OUT TOO SOON, IT WAS TOO HEAVY FOR ME, IAM 60 YEARS OLD..THE CORD RAN OUT TOO SOON..
Bought the weed eater trimmer but don’t use it a whole lot, however, after 2 years of limited use a collection of longer grass had collected and wrapped around the base above the string area. Upon calling for instructions about how to take the base apart to extract the grass before it can ruin the motor, and having 10 minutes of patience while on hold, I was informed that the product was manufactured in China and they do not have recommendations about any maintenance of sorts, nor do they have anyone that can work on them. So if you are still under warranty then they will replace products possibly but that does not help when the problem develops after the warranty is expired.
My order is not correct. I ordered cutting head covers WA6531 and received part #52000008. We also ordered the same effect WA6531 from Amazon and received the wrong parts. I am so disappointed and I will rethink ordering a product you have that interests me. I WOULD LIKE THE PARTS I ORDERED. ORDER
I have only charged my worx cordless drill 4times and the charging lights don’t come on anymore so it won’t charge I only purchased it on the 02/04/14 could you please give me a price for a new one wa3731 charger thanks
Over priced replacement battery 24 volt WA3524.1 ….Is there anyplace in the world to find a fair price for this replacement battery? Around 75 dollars on ebay is the best I could find but that is really really high being you can almost buy a brand new worx tool with a battery for that price? Any suggestions? Retired homeowner hoping you can help …
Woods is back….No response from company…What ever you do forget buying any worsex products your wasting your money and they do not back there products. Nobody in there sucky company wants to know anything about your purchase. A COMPLETE WASTE OF MONEY= WORSE X
Do not waste your money on anything from worx they are a scam and there batterys will never last long enough to cut much of anything .There is no customer response.You can see above the date and they never respond to anything….Buy another brand period….I have linked this page across the internet.
facebook craigslist social media pages…Have a great day Worx you suck
Am not going to purchase anything WORX because of quality problems. Just yesterday I tried to vacuum up some leaves with my leaf blower and it shot out stuff at me through the casing joint that is not properly designed to prevent such a leak. Previous to that the bags were not properly made to prevent seams from breaking and long before the bag was at the end of it’s useful life, it blew out. We have had battery problems with the cordless WORX tools and and other problems that have caused us to stop purchasing your products. They may be cheap, but not if we have to keep buying them because they fail or don’t work. Bill Thomas
I can not get answers to a simple question
got my WORX as a Gift the Battery WA3512 wont stay charged long enough to Blow the grass Trimmings out of my 25 foot driveway.the only thing this thing is good for is a Big Door Stop.
Hi thanks for the # to get them on the phone. Customer service was great and instead of hanging on I choose to get a callback and it took about 10 minutes. Your help with the number was a necessity. Thanks
I UNDERSTOOD WHEN I ORDERED THE WORX WEEDEATER, THAT IN THE FUTURE ALL THE SPOOLS WOULD BE FREE. I COULD GET ONLY AN AUTOMATED PERSON AT CUSTOMER SERVICE, AND WAS CHARGED FOR S&H FOR 6 SPOOLS OF STRING. FEEL THIS IS NOT RIGHT WHEN A PERSON THINKS THEY WILL BE ABLE TO PAY “NOTHING” MORE FOR SPOOLS.
My 3in1 trimmer is broken. Still under warranty. Worx said I did not register it. I provided proof of purchase. For s/h fees they wi replace it.NO! It’s under warranty.
After reading all of these comments and the problems I have with the string not properly feeding out enough line, I feel I’ve been had for sure. I have two of the worx trimmers, the put it in the bucket washing thing, and two of the vac * Sacks.
Really is frustrating when you can’t get them to work properly. I NOTED SOMEONE HAD PROBLEMS WITH THE ZIPPER ON THE VAC/SAC I DID AS WELL AND TOOK THIS TO A SHOE REPAIR SHOP AND HAD HEAVY DUTY ZIPPERS PUT IN. THIS WOULD BE A NATURAL SOLUTION BUT CUSTOMER SHOULDN’T HAVE TO DO THIS. MAKE A ZIPPER THAT IS NOT PLASTIC…SIMPLE SOLUTION WORX
I am trying to register my new garden blower, which, was purchased from AMAZON. 30.June 2018
Absolutely terrible service, cannot get any response at all and cannot get an email through via normal email
I have been using worx products (blower and trimmer) for more than eight years and I find them to be moderately good. About two and half years ago I started using another product, switch screw driver, hoping it would as good. Initially I found it to be good but six months down the road I started having problems with the batteries so late last year or early this year I ordered two replacement batteries for it. To my dismay, both batteries have died at the same time and the screw driver has become useless. I need another 24 volt battery for the blower but I’m afraid it die just like the others. Should I continue to purchase replacement batteries for it or should I just get another screw driver brand. I would be grateful for your advice
I bought a Worx 303 16in chainsaw. It works quite well. I bought it because my corded 16in chainsaw from another manufacturer leaked oil profusely and was fairly old.
I left the Worx sitting upright for about a week. When I looked at it there was a large pool of oil sitting on the floor under the chain where the automatic oiler supplies the oil to the chain. All the oil leaked out.
Does anyone know if this is normal or do I have a defective chainsaw?
Used my worx battery 56v leaf blower one day next will not come on. Bothe batteries fully charged. Can you give me some idea. Model number WG591. Really like the blower.