weber

Contact Weber Customer Service

Contacting Weber Customer Service Center

Weber is an outdoor grill company that sells all kinds of grills and grilling accessories. The company websites provides information for the customer to research, register and shop for grills of all shapes and sizes, but that’s not all Weber sells. For the true grilling master, Weber also sells grilling books and special accessories for cooking, cleaning and protecting your grill.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Weber customer service is available in the US and Canada. There are no hours listed, but the Grill Line is open 7 days a week.

  • US Customer Service: 1-800-446-1071
  • Canada Customer Service: 1-800-265-2150
  • Grill Line: 1-800-GRILLOUT

Mailing Address

The mailing address for the Weber company is available for customers who seek a more traditional contact. Mail contact is slow so urgent issues like warranty claims, parts replacement and defective product calls need to be addressed by phone, email or contact form.

Weber-Stephen Products LLC200 E. Daniels Rd. Palatine, IL 60067-6266

Official Website

Shop, learn and contact Weber customer service on the official website located at http://www.weber.com. The help side of the site can be found at http://www.help.weber.com, which is where you’ll find contact information, manuals, FAQs and more. If you register your grill on the Weber site you can sign up for updates on recalls and other important information.

Customer Service Email

Weber gives customers two means of contacting them by email. First, you can simply address your email to support@weberstephen.com and wait for a response from the customer service team. Or, you can choose to use the customer service contact form on the help page to send your email. All you have to enter is your message, name and address and click SEND.

Our Experience

When you call Weber customer service you don’t have to worry about pressing any numbers or waiting through a lengthy introduction and list of options. The customer service line is answered with a brief introduction and then the call is moved to an agent. Our call was answered in about 30 seconds.

When we spoke with the agent we asked about the grills available from the company. We wanted a grill that worked for a large family that cooks once a week instead of nightly, but we also wanted something that was small enough not to look like a pull-along grill used at community barbecues. The agent helped us navigate the website to find the best Weber grills for our needs and even suggested some accessories to make cooking with Weber easier.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 3.7/5 (3 votes cast)
Contact Weber Customer Service, 3.7 out of 5 based on 3 ratings
Write A Review
6 Comments on “Contact Weber Customer Service
  1. I just bought the weber q320 from a Lowes I put about 15 BBQs together over the years. Let my tell you something,this was the most simply BBQ you can put together 1hr 15 minutes I was cooking burgers .Simple design and efficient this what America needs.Hats off to all your Engineers that designed this Thank You Weber

  2. bought a weber E320 last August and finally took it back to the store where I purchased it.
    After several attempts with tech support of “guess” trouble shooting and waiting for parts,because it would not heat over 300 degrees I gave up and took the unit back. Never used it once.

  3. Hello,
    I would like to change some part of my BBQ Weber.
    I leave in France in Montpellier.
    Could you give me some information for do that.
    Could you give me the answer in French.
    Tank you.

  4. Need to order an igniter for a Weber Genesis Grill. This is a four post Yellow, black blue, and green for a Three burner grill. Called the replacement parts number recommended and the Model no. 1863-13 that is listed on the part was listed as an incorrect number.
    What do I do now?

    Thanks.

    Lawrence Aytes

  5. I have a $900 grill and have a difficult time finding a replacement part, an igniter for the 3 burner model Genesis grill. What should I do? Can you help?

  6. Several months ago, I purchased a Weber 330 Genesis (NG). I have had a great deal of experience with propane-fired grills, but this is the first natural gas-fired unit that I have owned. In using the grill, I discovered that the maximum internal temperature to be had was 500 degrees, and this figure was achieved only after 15 minutes of pre-heating with the cover closed. All 4-burner propane grills that I have used were capable of 700 degrees within 5-10 minutes (cover closed). I began to investigate this issue on the internet. Of course, one of the first observations to be found is that propane runs hotter than NG. Subsequently, however, I uncovered discussions related to the supply hose provided by Weber. After further investigation, I began to understand the situation. The factory supply hose is 3/8″ ID. A rating of .7 is desirable from the NG line running to the grill. My plumbing/heating/AC contractor did the installation, and ran a 1/2″ line to the grill location. After initiation, a rating of .7 was achieved.

    I will not go into how much time I spent trying to figure out this dilemma. Leave it to say that on my request, based on research I conducted, my plumbing/heating/AC contractor installed a 1/2″ supply hose running from the NG outlet to the grill, thus eliminating the factory-supplied 3/8″ hose. VOILA!!!! I am now able to achieve a 700+ degree internal temperature within 10 minutes. Now, the so-called Weber “sear burner” is actually functional. It surely was NOT prior to this modification.

    I realize that this action will void the Weber factory warranty. I am writing this review with the express purpose of voicing my extreme disappointment and dissatisfaction with your concern, given the trials and tribulations I went through in order to achieve what I regard as “reasonable performance” from this grill. I suspect that some silly Ralph Nader-ish safety concern lies at the bottom of this whole affair. I WILL say that I am otherwise very happy with the grill: it’s all-stainless construction; easy cleaning; and extremely solid engineering.

    In sum, I really do not care about the status of my so-called “Weber warranty.” The important dimension is that I am now able to achieve efficient operation of the grill. Prior to the modification just described, nothing but pure frustration prevailed. My experience will figure into all subsequent evaluations of Weber grills. I have a great many friends and acquaintances. I will make sure that all of them are apprised of what I learned from this experience.

    I am quite certain there will be no recompense for all of my time and trouble, but this does not change my opinion that there SHOULD be.

    KST

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *