Contacting Weber Customer Service Center
Weber is an outdoor grill company that sells all kinds of grills and grilling accessories. The company websites provides information for the customer to research, register and shop for grills of all shapes and sizes, but that’s not all Weber sells. For the true grilling master, Weber also sells grilling books and special accessories for cooking, cleaning and protecting your grill.
Phone Contact Numbers
Weber customer service is available in the US and Canada. There are no hours listed, but the Grill Line is open 7 days a week.
- US Customer Service: 1-800-446-1071
- Canada Customer Service: 1-800-265-2150
- Grill Line: 1-800-GRILLOUT
The mailing address for the Weber company is available for customers who seek a more traditional contact. Mail contact is slow so urgent issues like warranty claims, parts replacement and defective product calls need to be addressed by phone, email or contact form.
Weber-Stephen Products LLC200 E. Daniels Rd. Palatine, IL 60067-6266
Shop, learn and contact Weber customer service on the official website located at http://www.weber.com. The help side of the site can be found at http://www.help.weber.com, which is where you’ll find contact information, manuals, FAQs and more. If you register your grill on the Weber site you can sign up for updates on recalls and other important information.
Customer Service Email
Weber gives customers two means of contacting them by email. First, you can simply address your email to firstname.lastname@example.org and wait for a response from the customer service team. Or, you can choose to use the customer service contact form on the help page to send your email. All you have to enter is your message, name and address and click SEND.
When you call Weber customer service you don’t have to worry about pressing any numbers or waiting through a lengthy introduction and list of options. The customer service line is answered with a brief introduction and then the call is moved to an agent. Our call was answered in about 30 seconds.
When we spoke with the agent we asked about the grills available from the company. We wanted a grill that worked for a large family that cooks once a week instead of nightly, but we also wanted something that was small enough not to look like a pull-along grill used at community barbecues. The agent helped us navigate the website to find the best Weber grills for our needs and even suggested some accessories to make cooking with Weber easier.