Contacting Vonage Customer Service Center
Vonage is a voice over Internet protocol phone company. That means the phone service provided by Vonage is accessed over your current Internet connection. If you do not have an Internet connection, you cannot sign-up for the Vonage phone service. There is a contract associated with most Vonage packages. That contract is typically one year, but Vonage customers need to read the fine print of any offer before ordering service to determine just how long the contract term is.
Phone Contact Numbers
Vonage is not afraid to list the sales phone number for new customers, but the customer service phone number is not as openly available. After searching around, we finally stumbled on a different website dedicated to supporting Vonage customers. Customer service is available by phone 24/7.
Vonage Customer Service Helpline: 1-800-528-7690
Customer Service (customers): 1-866-243-4357
Customer Service (non-customers): 1-800-980-1455
Customer Service (Spanish): 1-866-243-4357
The Spanish customer service line is open to take calls from 9 a.m. to 12 a.m. (midnight) EST, 7 days a week. The call center is not staffed with Spanish-speaking representatives overnight.
You can contact Vonage USA at this address:
23 Main St.
Holmdel, NJ 00773
The official website for Vonage sales is located at http://lp.vonage.com. If you are interested in learning more about Vonage customer service and support, you’ll need to visit the support website at https://support.vonage.com. From the support website, customers can access FAQs on billing, features, mobile applications, international calling and more.
Customer Service Email
The customer service email staff is available 24/7, so you can contact them at any time through the email form on the Vonage support website. The email contact form is available here https://support.vonage.com/app/ask/session/L3RpbWUvMTMzMTkyMDI0OS9zaWQvRVNvdi1lVGs%3D.
We’ve sent an email to Vonage customer service to test the response time. We’ll report back when we receive a response from the Vonage service team.
The automated response asked us for a Vonage number. We pressed 0 and then 0 again and we were placed on hold for a customer service representative. The call was answered within 35 seconds by a nice gentleman who told us there was no email address for customer service, but he happily told us about the email form on the website. The customer service call was a breeze.
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