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Contact U-Haul Customer Service

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Contacting U-Haul Customer Service Center

U-Haul is most commonly recognized as a moving company. The business rents out moving trucks of various sizes to customers moving short or long distances. Rental contracts are generally easy to obtain, but large deposits and per mile fees may be charged for the rental. U-Haul also sells older truck models to consumers and businesses.

Contact Info:

Phone Contact Numbers

U-Haul customer service is ready to answer customers call by phone. The customer service number is not the same as the number customers use to book a U-Haul vehicle. We’ve listed the booking number as well for your convenience. The customer service department is open from 4 AM to 11 PM daily, MST.

  • U-Haul Customer Service: 1-800-789-3638
  • Book a Truck: 1-800-468-4285
  • Emergency Assistance: 1-800-528-0355
  • Accident Reports: 1-800-528-7134
  • Equipments Impounded or Abandoned: 1-888-886-0782

Mailing Address

The U-Haul corporate office is located in Phoenix, Arizona. Customers can address communication to corporate headquarters pertaining to all aspects of renting and buying U-Haul. If the letter has anything to do with monetary issues, including payments, credit card transactions or similar, do not send financial details by mail.

U-Haul International2727 N Central AvePhoenix, AZ 85004

Official Website

U-Haul’s website is at http://www.uhaul.com. The site tells customers about current U-Haul products and services, connects them with customer service via chat and lists all available U-Haul customer service departments. The contact page is a fantastic source of information, especially for renters who’re driving the equipment long distances.

You can also find U-Haul on Twitter at http://twitter.com/UHaul_Cares.

Customer Service Email

U-Haul customer service is available via standard email address or email form. You can access the general customer service email form at http://www.uhaul.com/contact/Email.aspx?Subject=CustomerService.

Our Experience

Our call to U-Haul customer service was not as quick as we’d hoped. If you press 0 the list of options will be restarted, so listen to the options. Press 4 for roadside assistance or emergency help. Press 1 for rental rates, 2 for drop-off locations or 3 for customer assistance. We pressed 3 for customer service and the call was moved directly to an agent named Zach. Zach was extremely helpful locating the nearest U-Haul locations and even offered to update our U-haul account with the new address we’d be moving to. The trouble with the call was that Zach tried to push us for information to book the truck today. Did you have the same experience?

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2 Comments on “Contact U-Haul Customer Service
  1. I tried to rent a car caddy and was told that I had to rent one of their TRucks in addition. I was told that my 97 Mountaineer with a towing capacity of 6500 lbs wasn’t good enough to tow a 4700lb vehicle. Ford motor company advised me that the Mountaineer was quite capable. I feel this was just an attempt to get me to rent a truck in addition to the car caddy. After many years of using U-Haul, this ends our relationship.

  2. I flew to Hawaii to help my son move, and we rented a truck from Uhaul on the 9th of July. I drove since my son doesn’t have a license. When we first started out, I noticed that the steering was very hard to turn, and that the brakes were shaking some and making a noise. Never having driven a truck before, I didn’t know that there could be a problem. We spent the day loading the truck, and it was packed to the top and in a specific order since we had to take some of the stuff to a locker, and some to another location, and some to his new place. When we left his old apt to go to the locker, the steering was very hard to turn, and I nearly couldn’t get it out of the parking space. We didn’t have far to go, but about 2 blocks from the storage place the truck would not turn at all without a great amount of pressure, and the brake pedal was shaking a lot and making a terrible noise. There was no place to pull over, so we crept into the driveway of the storage place. I noticed a long trail of fluid coming along with the path we had taken. Later on at the old apt there were big pools of liquid that they had covered with sawdust to try to soak up. I believe that the steering and brakes were not checked before I took it out, because when we got the replacement, the steering and brakes were fine, and seemed like a whole different experience to drive. There was no indication that anything was wrong on the dashboard, and no warning lights ever came on.
    So we called uhaul, and around an hour or so later, we were told that they would have to tow it and bring out another truck. That truck finally arrived in about another hour or so. At this time we had lost a couple of hours already of moving time. The people who delivered the new truck went back to the vehicle they had come in, and I thought they were doing paperwork, but they just drove off. My son had 3 interviews set up to try to get an apartment, and it seemed like he would get the first one. He had been on many other interviews trying to find a place to move into, but there are so many people trying to rent now, that he hadn’t had any luck so far. He ended up being 10 minutes late for the first interview because the truck broke, and even though he called, they gave it to someone else and he lost it. In the mean time, I had to move all the things from the first broken truck, to the new one by myself. I am 65 years old, and that truck was so full and there was no one to help me. I had assumed that since the broken truck was the fault of Uhaul, that at the very least they would provide some help to change the contents. REALLY!!! It took me something over 3 hours to move it alone. By then we didn’t have time to complete the move, and they did give me an extra day, but that day was pretty useless because we had to clean out the old apt and had more appointments to go to, and couldn’t complete the move anyway. And we had to pay $25 to park the dumb thing overnight as well. Then we had to go back the next day and rent a van to finish the job.
    After having driven the second truck, I am absolutely sure that no one checked the old van to see if it worked properly. The steering and brakes were not in good working order when I took it out. I could tell that by comparing it to the replacement. We could have been killed or seriously hurt. And to have a broken van and then leave someone – no matter who it is – to move everything out of it all alone seems to be reprehensible and unacceptable. Especially a female senior citizen. It was not any fault of our own that the truck broke, and it should have been restored to the condition that it was in when we had packed it up the first time. We have used Uhaul many, many times when we have needed a truck, and I understand that things can break, but I would hope that you would have a policy to help people when that happens. Not only did I not have any help to move it all, but there was no financial help offered either. And then the extra day ended up costing us even more money because of the parking, and we had to turn around and rent another vehicle later to complete the move, and no one seemed to care. That is not good customer service, and in fact it is not at all acceptable. I was hurt trying to move the king sized mattress – had blood all over my face when it fell on me when I tried to get it out of the truck. It seems like there should have been some concern for both the safety of the vehicle, and the personal safety of the renters in having to deal with the broken truck that should have never been rented in that condition in the first place.

    an update from when I wrote that 10 days ago;

    I was contacted by customer service and a very nice girl took down the whole sordid story and said that Albert would be calling me to sort it all out. He didn’t call, so I finally called him, but he was on another line and I was told that he would call me right back. A week later I still hadn’t heard from him, so I called him today. The second time I called I was told that Albert had written in the file that the case had been resolved. How that could be since he had never contacted me is a mystery. He was extremely rude and non-caring. He said basically that it was too bad, he would give me $20 for the 20 minutes I had lost. Really!!! I told him that it was a lot longer than 20 minutes, it was 45 minutes just for the first call that resulted in another wait of an hour to be told that they would have to tow it and again another wait while they actually brought a replacement van. And THEN I had to spend over 3 hours transferring everything myself!! Pretty much the whole moving day. So when I told him that, and that obviously he hadn’t even bothered to read the complaint, he said he would have to check to see that all that really happened because he had no record of having to get a new van delivered. He called me back later and said that because there was a “little longer wait” than he had counted on, that he would give me $200 in all. His attitude was very snippy and he really didn’t care at all about any of it. He said take it or leave it, so I left it. I called back to see if I could talk to someone else, and was told that I should call the manager in Oahu to see what he could do because I should have called him first. I had not been told that by Albert or anyone else, but I called him and at least he was nice, but told me that because I didn’t purchase the insurance they had no liability or reason to help me move anything. So let me get this straight, I have TO purchase their insurance to protect myself from their van breaking down through no fault of my own?? Somehow that just doesn’t set right with me. IF that is really their policy, you can bet that I am going to fight. You don’t just leave a senior citizen alone to re-pack an entire van and then walk away. Of course if I had damaged the van, or the contents, then of course I should be out the money and time and contents. But when I was given a defective van and then it breaks down, I will not be told that they won’t step up and compensate me for it or even agree that someone should have helped move the contents after having lost a whole moving day. Gilbert in Oahu is checking into it for me to find out if that is actually uhaul policy. I appreciate his help, but you can bet that this is going to be all over every news venue I can find if they won’t give me any help on this. I have never sued anyone in my life, but I am about to consider it because of the shoddy treatment I have gotten from uhaul. I did talk to a couple of really nice people too, but the management and customer service seems to be totally out of it when it comes to trying to give anyone customer support. If Albert is the kind of person who they put in charge of dealing with the public, there is a great lack of integrity involved, and no thought of customer service at all. Had someone just contacted me at once and at least told me that there would be some compensation, or at least that I would not have to pay for the disastrous move, I would have been happy. That seems to be beyond the realm of customer service over there. I will await Gilberts findings with great interest.

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