Contacting TSA Customer Service Center
TSA stands for the Transportation Security Administration. The TSA handles all security at airports and has been the subject of quite a few heated debates since the terrorist attacks that occurred on 9/11. After the planes were hijacked, strict rules were put in place for air travel that aimed to protect travelers against further possible attack. The TSA is free to detain and search travelers who appear suspicious.
Phone Contact Numbers
You can reach a TSA customer service agent between 8 AM and 11 PM Monday to Friday or 9 AM to 8 PM Saturday, Sunday and holidays.
- Customer Service: 1-866-289-9673
If you want to write to the TSA about a problem or praise for your travel experience, you can address your letter to the Department of Homeland Security.
Department of Homeland Security
US Department of Homeland Security
Washington, DC 20528
If you need to learn more about the TSA and any/all guidelines for travel, you can visit the official website at http://www.tsa.gov. At the bottom of the Contact Us page you will find helpful links for special travelers, including links for people with disabilities and medical conditions and the Pre Check system for faster screening.
Customer Service Email
There is a dedicated email address if you want to contact the TSA: TSA-ContactCenter@dhs.gov
However, there are dedicated contact forms for many of the most common issues visitors could be facing. For a complete list of contact forms visit the Contact TSA page. Some of the more commonly used forms include:
- Complaints: https://apps.tsa.dhs.gov/tsacontact/DynaForm.aspx?FormID=10
- Compliments: https://apps.tsa.dhs.gov/tsacontact/DynaForm.aspx?FormID=20
- Passenger Information: https://apps.tsa.dhs.gov/tsacontact/DynaForm.aspx?FormID=60
- Security Issues: https://apps.tsa.dhs.gov/tsacontact/DynaForm.aspx?FormID=80
You can also contact the TSA customer service department through the Talk2TSA link at https://apps.tsa.dhs.gov/talktotsa/. This page is attached to the TSA blog. We were told to use this form to comment on TSA travel-related experiences rather than call the TSA.
We called the TSA customer service line in hopes of learning how you can move through the system faster. If you’re calling about a threat, press 2 as soon as the call is answered – otherwise you have to stay on the line for the list of options. There is a lengthy message before the list begins and you cannot press 0 to bypass the list. If you want to comment on your TSA experience, our agent advised us to visit the TSA blog. The blog can be accessed by clicking the Talk2TSA link at the bottom of the main TSA website.