Contacting Trip Advisor Customer Service Center
Trip Advisor is a website where customers can review hotels, motels, airlines, rental car agencies and even entire locations for other tourists and vacationers looking for the ultimate in fun and adventure. From the front page of the site customers simply enter the name or search term in the search engine and find out everything they need to know. If you are visiting a specific location, for instance, you can enter the name of the location and all reviews listed in that area will be shown.
Phone Contact Numbers
Trip Advisor is not a service website, which makes finding contact information a bit difficult. After looking around a bit we were able to secure a phone number where customers could call the main Trip Advisor company.
- Customer Service: 1-617-670-6300
- Fax: 1-617-670-6301
There are no hours listed for the Trip Advisor customer service department, but this is the corporate office so you should call during normal business hours. The office is located in Massachusetts, so the hours are EST.
Of course, the only mailing address a virtual company like Trip Advisor would have is the corporate address. If you want to reach customer service, the fastest means to reach the company is by using the General Support email form, but if you’re not interested in time and a fast response, you can choose the standard mailing address.
Trip Advisor LLC
141 Needham St.
Newton, MA 02464
Visit http://www.tripadvisor.com for more information on your next trip or vacation. This main page is where you can begin your search for reviews. If you are having trouble using the search engine or you can’t find a review for an area or specific destination you can ask for help in the Trip Advisor support forum.
Customer Service Email
There are several problems with the Trip Advisor customer support email form. The page can be linked to your Facebook account, but some people claim they cannot log in to the system if they are already logged into Facebook. The process of using the email form may include logging out of Facebook, closing the computer browser (like Chrome or Firefox), restarting the browser and visiting http://www.tripadvisor.com/GeneralSupport. You may have to try a few times to log in correctly before the contact menu appears.
When we called the Trip Advisor corporate office we were asked to press 9 for a support issue. The automated customer service line claims customers can visit TripAdvisor.com/Help for more information and detailed customer service. The line then went dead. There does not appear to be any phone support for this company. However, if you call the same customer service number and you search for Stephen Kaufer (CEO), Julie Bradley (CFO), Seth Kalbert (SVP)( or Bill Bailey (VP) you may be able to reach one of the company managers.