Contacting Travelocity Customer Service Center
Travelocity is a middle man in travel bookings. Customers go to the site, look for deals on anything and everything travel related, including car rentals, flights and hotels, and they book travel accommodations. Typically, travel is booked in advanced, so there are bound to be last-minute changes for unforeseen circumstances and other travel problems. Contacting Travelocity customer service by phone is the best choice in customer service because you get immediate resolution, which is extremely important for time-sensitive travel plans.
Phone Contact Numbers
Travelocity offers a list of contact phone numbers for customers who need to contact Travelocity customer service for orders, problems and itinerary changes.
- Customer Service: 1-888-709-5983
- Spanish Customer Service: 1-866-828-3933
- Customer Service (outside the US): 1-210-521-5871
- TDD (US and Canada): 1-800-555-7585
- Fax (US and Canada): 1-800-944-0005
- Fax (outside the US): 1-210-731-2030
- Canada Customer Service: 1-877-282-2925
- UK Customer Service: 029-2044-2519
- Germany Customer Service: 089-2727-6555
The mailing address for Travelocity is not designed to handle customer service requests, but you can send a letter to the company with a complaint or praise by writing:
Travelocity3150 Sabre Dr. Southlake, TX 76092
Customer Service Email
Customers who’d rather contact customer service by email can send a message to Travelocity@travelocity.com or use the contact form provided on the customer support page. We chose to use the email address to ask about the Travelocity cancellation policy. The openness of this email address could mean we never receive a response or that the response is delayed drastically because everyone is using it to contact the support department.
When we called Travelocity customer service our phone number was used to search the trip database. When our number was not associated with a trip we were asked for a trip ID. We pressed 2 because we did not have a trip ID. The next options did not include general customer service so we pressed 0. We were then asked if we wanted to make a new reservation at this time so we pressed 2 for NO. Our call was transferred to an agent who picked up immediately. We had trouble understanding the agent and the agent had trouble understanding us. We kept asking about the cancellation policy, but the agent could not understand why we did not have a trip ID. Finally the agent told us to log in to the website for more help.