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Contact Toro Customer Service

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Contacting Toro Customer Service Center

Toro is landscape maintenance company that manufactures and sells equipment to consumers and professionals. The company operates throughout the world with major hubs in the United States and Canada. The official website offers customers information on the newest Toro products, old favorites and the customer service team backing your purchase. For the sake of this piece, we are including contact information for the consumer side of Toro.

Contact Info:

Phone Contact Numbers

Customer service in the Irrigation Department is available from 9 A.M. to 5 P.M. Monday to Friday from Nov. to Feb. During prime land maintenance months, Mar. to Oct. Toro extends customer service hours to 6 P.M. All hours are in Central time. The Toro customer service department is not available on weekends.

  • Customer Service: 1-877-345-8676

If you own a Toro mower, snow blower, electronic or tractor, you can contact customer service between 7:30 A.M. and 5 P.M. Monday to Friday.

  • US Customer Service: 1-888-384-9939
  • Canada Customer Service: 1-800-544-5364

Mailing Address

Toro is also available by mail for customers who’d rather write a letter than contact customer service by email or phone.

The Toro CompanyConsumer Division8111 Lyndale Ave. SouthBloomington, MN 55420

Official Website

Toro products and services are explained at http://www.toro.com. If you click on Contact and Homeowner, you can find a complete list of contact information. Toro customers can also request information sent by mail for a particular product. At the bottom of the consumer contact page there is a Product Info Request link.

Customer Service Email

You can contact Toro customer service using the Contact Us form https://homeownersolutions.toro.com/portal/server.pt/community/contact_us/223/customer_inquiry/30025 on the official website. This form sends a message to a representative by email, but you are not given the direct email address. You will receive a response via your email account, so double check the email address you provide before sending the form.

Our Experience

You cannot press 0 to speed up your customer service call to Toro. You need to choose one of the options listed. Press 1 for customer, 2 for retailer, 3 for dealer or press pound to enter an extension. We pressed 1 and we were given another list of options. You cannot press 0 to skip these options either, but you can press 5 for all other options and that connects you to a customer service representatives. It took nearly two minutes just to be placed on hold and the estimated hold time was up to five minutes.

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2 Comments on “Contact Toro Customer Service
  1. My story is simple I bought a toro 2 stage snow blower in 1979. It still runs today, got some sad news today seems I need a valve job. But not bad for 35 years. Would recomend a toro to everyone. It still runs lost some power but I will runs I will run it until it dies. You should know I live in Chicago this blower has got a work out. Thanks for making a wonderfull product.

  2. When I purchased my Toro Blower/Vac, I was impressed with the 2 year warranty, at the time I didn’t realize the hoops one would have to jump through. I purchased said blower in May of 2014, used it a couple times, then stored it in the garage, took it out in late Oct., early Nov. to clear the leaves in the yard only to have it lose power and emit a burning smell, took it back to where I bought it only to be told it was the motor and would cost more to fix than it was worth, BUT it was under warranty so I needed to contact the company, called the number and was given a couple places that would be able to assist. Called one of the places (Mpls. Saw Co. on Central Ave.) called them only to be told they don’t work on electric items, the next place I called was willing to send it back, (as I was told by Toro Customer Service, they don’t fix them since the part plus labor is more than the machine is worth) but nobody mentions that it will take a few weeks to get the new one, WEEKS? by then there will be snow and I won’t need the blower. I was always under the impression that Toro was a good product, was proud to buy something American made, it makes me sad to have to admit that that is obviously not true and the customer service is HORRIBLE
    I will definitely be telling EVERYONE about the lack of customer service

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