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Contact Taco Bell Customer Service

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Contacting Taco Bell Customer Service Center

Taco Bell is one of the leading fast-food restaurants under the Yum! Brands. The companies include WingStreet, Pizza Hut and Kentucky Fried Chicken (KFC). The restaurant specializes in Tex-Mex foods, including, nachos, quesadillas, burritos and tacos. Business began in the early 1960’s with a handful of restaurants and currently has more than 6,500 restaurants in throughout the world.

The company strives on excellent service, but similar to any fast-food restaurant, concerns from the customer need to be addressed in a timely manner. When customers want to have questions and concerns address, they can look to the customer service department for speedy answers.

Contact Info:

The customer service department and the corporate offices provide several ways for customer to keep in constant contact. Customers can write, call, use the customer contact form or stay connected through the use of social media.

Phone Contact Numbers

Customers can call the corporate offices or contact the customer service hotline.

  • Customer service: 1-800-822-6235

We included additional numbers in the event the customer service phone number is not available. The numbers have been tested and the representative will connect customers to the customer service department.

  • Franchise opportunities: 1-866-298-6986
  • Media: 1-949-863-3915

Mailing Address

Stay connected to the customer service department by mailing the corporate offices.

Taco Bell1 Glen Bell WayIrvine, CA 92618

Official Website

The official Taco Bell website http://www.tacobell.com/ allows customers to view how the company gives back to the communities around the world, from social giving programs to corporate responsibility. The company website also allows customers to review menu options as well as locate the nutritional facts. Taco Bell allows customers to remain connected with live tweets from the Twitter page and updates from the Facebook page.

Customer Service Email

Go to http://www.tacobell.com/portal/site/tacobell/account/template.CONTACT_USin order to fill out the customer feedback form. Taco Bell does not have a dedicated email address for the customer service department. The only requirement is to enter your birth date prior to completing the form. The questions and concerns can either be specific in nature or general questions.

We asked for information regarding the hours of the customer service department. This information was not available on the website. We are still awaiting a response.

Our Experience

When customers contact the customer service department, be prepared to wait. We had to wait in excess of 5 minutes before a representative answered the call. There was no indication as to why we waited. After the lengthy wait, the customer service representative answered the call. We asked what was the fastest method to receive a response from the customer service department, considering we were on hold for so long.

The representative explained the twitter page is active and customers typically receive an immediate response. We should have attempted this method in order to contact the customer service department. Did you have any luck contacting a Taco Bell representative without having to wait? Let us know in te comment field below.

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Rating: 1.9/5 (8 votes cast)
Contact Taco Bell Customer Service, 1.9 out of 5 based on 8 ratings
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47 Comments on “Contact Taco Bell Customer Service
  1. Yes bought something from Taco Bell and it had quacamole in it the new Cantina bowls was very very very very unsatisfied and it said on commercial that if you did not like it yall would give us something else that you would like if not that is false advertisement my information is it 700 Birchwood road, Carthage Mississippi, 39051 that is my address feel free to send whatever

  2. POn January 5th I went to tacobell on northernlights n boulavard anchorage Alaska. The cashier was not only rude but once I left n headed out of anchorage I realised I was missing half of my order I then proceeded to call said tacobell but the number I got off line for it was a fax number so I called a different store to get the right number and they gave me the same number that I had already called. As soon as the customer complaint hotline opens in the morning I will be ca

  3. I have been going to this Taco Bell for years since its right down the street from my house. It is by FAR the WORST Taco Bell ever.. I’ve gotten tacos with barely any cheese or beef. Tonight I bought the new loaded potatoe burrito that was mostly tortilla! I’m extremely unhappy with the cheap customer service here. I’ve spoken to other people that go to this same location and ALL have very similar experiences..

    The address of this Taco Bell is
    7814 Brentwood Blvd, ca 94513

  4. The location on Brentwood Blvd in Brentwood, CA is horrible! EVERY single time I go there and order a burrito, it’s a paper thin burrito. I’ve eaten at many Taco Bells and I know then “standard” food preparations. This location skimps on the food EVERY SINGLE TIME I go there. I return a month or so later praying they’ve improved and get let down every time.

  5. Taco bell penn valley very RUDE girl at drive thru window rwhen i called her on being rude so said it was because she is pregnant????

  6. Hi I’m Philip. I love ur food. Riverbank tacobell has very nice people work there. Rocio Anna Irene make good food. Jimmy also a good worker . Tommy a good worker. Riverbank tacobell very clean and yes the best workers I love eating there.

  7. First off I have been a long time fan HOWEVER my local Taco Bell is horrible! It took me twenty mins to get my food & then it’s not correct. Once brought up to staff they act if it is MY fault. This is just one of many horrible stories…. Most of the time the dining area is dirty with staff standing around! I don’t blame the staff I blame the management. As being in management for years I know employees will do or not do as the leader in place. Why I continue to go back is beyond me because each time I say I won’t but I love the food. I hope this puts some fire under the DM and they REtrain or Restaff our local PHENIX City, Al Taco Bell.

  8. I waited in drive thru for 20 minutes for my food and I get home which is almost 30 minutes away and I dont have all my food and my cheese roll ups were full of tomatoes. I was not happy at all. This is not the first bad visit to store #028858. I will not go there ever again.

  9. Went to taco bell today wait 18 mins on 3 burritos finally sat down n it was wrong my receipt showed correct order but guess the cook couldn’t read took them back person at counter very rude rolled her eyes waited another 10 mins on them slowest place ever!!! It’s suppose to be fast food I’ve been to sit down restaurants and had my food faster than this place it was taco bell in prestonsburg ky

  10. I live in north stonington connecticut,there was a taco bell in westerley rhode island,i found out u closed it,i was very upset about that cause now the only one i can go to is new london connecticut,please open one up in westerley rhode island again,i dont know why u closed it up the first time,u had alot of business,another thing bring back the bell burger please,i would rather go to taco bell then mcdonalds,or wendys or burger king…for more info call me at 18314980111my name is david,call anytime,thank u

  11. I went to the Palo Alto/Mountain View Taco Bell right off of East Charleston Ave for lunch today. I asked to have a large water with my order and I got to the window to pay and received the tiniest water cup I’ve ever seen (I’m pretty sure it was for the kid’s meals). When I asked if they had anything bigger, they gave me the smallest size Frutista cup. As I said ‘thank you’ anyway and started driving, I hear the manager scoff and say ‘pshh’ like he couldn’t believe I asked for a larger size even though I left with something smaller than I had originally asked for anyway.This guy was a total dick and someone needs to do something about him.

  12. I just drive true in Taco Bell in Commerce , ga, took me 25 minutes with 3 cars on front, and this is not the first time, than I got my food , first no napkins , than I order chicken , I got beef , I got to the window, other 6 minutes wait , like I said , this is not the first time , I will never put my foot in that place again!!!

  13. I think it is absolutely ridiculous that you have a commercial on that shows the chef flinging a huge knife around at other people!!! Kids watch tv and see this! How did this get past the idea stage! I tell everyone i see about this commercial and they all agree, taco bell restaurants need to pull this stupid commercial. I am amazed that an adult would put this on the air! Extremely disappointed and will not visit taco bell again!

  14. I used to get coupons in the mail for Taco Bell. It has been four or five years and I never receive them anymore. Have you stopped issuing these coupons??? I live in Thomasville, NC and subscribe to the paper. I get coupons from all the other restaurants in my area, but never from you. What’s the deal?

  15. I am a truly unsatisfied customer. I ALWAYS get the Deal 1 Chicken Burrito, and now it has been switched to the Shredded Chicken Burrito. It is TERRIBLE!!! I will never eat at Taco Bell again. I really hope the original Chicken Burrito will make a quick come back!

  16. I had been eating at Taco Bell in West Plains MO. every night for lunch (Drive Thru) but was never given the mild sauce I requested. I finally phoned the reataurant to complain and the manager said “I will look into it”, Oh well no sauce again tonight on 08/14/13.

  17. Really disappointed Taco Bell got rid of mexi nuggets,
    The fruitista freezes-mango and strawberry, and the chicken
    Fiesta burritos!!! They were amazing!!! Everyone I knew especially
    Went nuts over the mexi nuggets and fruitista freezes. Please please
    Bring some of these back!!!

  18. I recently visited your store number 004381 at around 10 pm. The staff at this store was very polite, energetic, and friendly. The food was fresh and tastie as well. Thank you.

  19. I went to Taco Bell store number 004646 and I ordered a Mexican pizza on sept. 2 2013 at 12:20 PM box was smashed all the toppings were stuck to the top of the box. When I opened up the box all the cheese all the toppings were stuck to the top of the box the pizza itself is usually supposed to be crispy and it was completely soggy as if they made it the night before and heated it up in the microwave is absolutely disgusting. I did take a picture as soon as I opened it up if you guys need to see a picture I can send that as well

  20. Your location off of Flatbush ave in Hartford ct is pathetically slow it is a joke. Why am I in line for 20 minutes at a fast food place . Not the first time either. My friends and I won’t go to another Taco Bell again thanks

  21. I stopped at a Taco Bell, # 028920 on 29Aug13 @ 3:54PM and the lady working the drive through window was so nice and curteous I told her how pleasant it was to deal with her. Her name is Terri P. Please let her know that she is doing a great job!

  22. We had a bad experience at our local Taco Bell. (Los Alamitos, CA…corner of Norwalk
    blvd and Wardlow.) At least 9 customers were waiting for their orders for over l5 minutes or more. We had to get our money back…couldn’t wait any longer. Inside customers were fuming at the wait, while drive through customers were given priority. This may work sometimes, but not when every seat inside is filled with disgruntled customers. This was today, September 8th, Sunday around l pm. I am fond of Taco Bell, but this was inexcusable. This is supposed to be fast food, not distressingly slow food.
    What was the problem????

  23. I went into your store located in Austin TX on east riverside. The lady I was served her name was Tiffany. She was very nice she got my order right the first time, she always had a smile on her face. It’s hard to find service like that any more. I hope y’all can keep her, I know she’s new. She’ll bring in my business again. Keep up the good work Taco Bell, one of my favorite places to eat.

  24. On September 14 I went into the Taco Bell in Iola Kansas and sat down to eat. After being there for a few moments I heard two workers (one may have been manager) begin to talk very loudly about an elderly customer they had just waited on. They were making fun and saying very rude things.it made me feel very uncomfortable and it was very unprofessional.

  25. I just visited the Taco Bell location in Lampasas Texas. When I entered there was a total of 4 people in the building. A couple was wiping a table clean to sit down. There is a total of 13 table/booths in the place and 13 were dirty. All the employees where in the back talking. There is sauce running down the booth that we say in that I had to clean up along with the table before I say down. I ordered an item off the menu and the girl asked me what was in it. Doesn’t she work here??? This place is a disaster and nasty. Chocolate, sauce, sodas on all the tables. Horrible.

  26. I went to the Taco Bell on Dartnouth and Sheridan in Lakewood, co 80227 so that Icould get the PS4 $5 box. There was nothing with what was in the boxes or how many there are, so Ihad to ask the girl over and over and over. Then when Ipaid and got my food there was no box. They did not tell me that there were no boxes. I had to ask where my box was and they told me they were inbetween. Well, that was the whole reason for going. 1. Know your product. 2. Inform costumers when you are out of that product. I’m not that big on fast food as it is, but to have an excited goal, then to be failed, its hard to muster up the motivation to continue to go.

  27. I just recently, and in recently I mean 20 mins ago, went to the taco bell at eastport plaza in Portland Oregon and ordered food.. when I got home I realized that the crunchwrap I ordered was cold, not luke warm, but cold like it just came out of the fridge. I called the store directly and talked to the manager and he proceeds to tell me that it is cooked fresh to order and blah blah blah, if it is cooked so fresh then why is it this cold? I asked him that and he proceeds to diplomatically argue with me. News flash buddy I work at a restaurant, there is no possible way that the food would get that cold going from your restaurant to my house, especially since the rest of the order was warm. I think maybe you should get better employees who actually care about the customer, not ones who are going to sit there and question you on the validity of your order. By the way, you can let me work there for a few days and I guarantee that business will get better than it is now. Part of me wants to contact the food safety department of the state of oregon and file a complaint because you have to have the hot food served at a certain degree, Not cold, but hot!

  28. I want to start off by thanking you for taking the time to read my email. I went to one of your store in evansville, Indiana on first ave around 1:30am. I order $31 worth of food, after looking through my bags I realized I was missing some items. I then went back through the drive threw and informed your leader working the drive threw what I was missing. I found 1 of the items in the bottom of one of the bags. So all I was missing were 2 soft tacos. After receiving my soft tacos she then shut the the window and proceeded to talk about me and shock head with an attitude in my direction. I feel her management/costumer service skills are not up to par. I understand this is fast food and that your stores deal with a lot of intoxicated people, but I was not one of those people and was very nice to her the whole time. I myself even made a mistake and thought I ordered something when I hadn’t. Along with this issue my food was not the standard that I feel Taco Bell has. I have went to your st. Joe store numerous time and have had out standing food and customer service from there restaurant. I order chicken quesadillas and burritos that were missing chicken and ground beef. I am not wanting anything for this as some people do when they complain. I want to inform you of the service and food I received from one of your stores. Again thank you for your time and please feel free to email me at anytime.

  29. I ordered 2/5 layer burritos and they were not what I ordered. I have pictures and the receipt. It was too late for me to get back out and return to the store. I am very unhappy with my order a I took pictures and thru it in the trash.

  30. I bought the $5 box advertising the PS4 giveaway. When I tried texting my code it had already been used. That is ridiculous! (The T-bell in Forest Lake MN 55025

  31. I recently went to Taco Bell on Thursday October 24th. It was raining a lot that day as I went onto the drive thru. As I went to order I asked if they had the pina colada freeze still and guy on the phone had a disgusting attitude saying no. Instead of tellingeme what flavors there is now he just tells me no. So I went to ask what kind of freezes do they have then I just waited there for a few seconds so he would respond and nothing. I go to this Taco Bell a lot never had I had any problem with them but I know this guy doesnt always work there cause I see almost the same faces so im not sure if he was new or what. So I tell him then I wanted the green one that I wasnt sure what the name was I couldnt pronounce it. So he tells me again with an annoyed attitude they dont have green he said it has a name its distribution or something like that I couldnt understand him and it was raining couldnt see menu that much. So then after we pull up and I guess cause I had wipers on and I didnt noticed he yelled at me and told me to pull forward cause I was getting him wet. He was very dramatic and rude never again if I go if hes there I wont order food by him. It was horrible I got the receipt look at his name tag his name is Walter S. So just so you guys know if he has same attitude with other customers cause mine was horrible.

  32. I am sick, and tired of going to the Taco Bell on Kent Road. Only to find eevery time there slush I machine does not work at night. It’s really getting old. Every time I go. It’s oh I’m sorry the slushi machine is down. Give me a break people.

  33. This month one of my local tacobell stores stopped putting out sause packets for customers. Now we have to ask for every sause packet. I know some people abuse the but the cost has to be less than the bad will it causes tacobell customers. Deltaco even puts sause packets in baskets on the tables at lunch times. It is such a hassle if you need another sause I have started to go to del taco more than taco bell just for the this reason. It hurts to do that. I’m 60 yrs old and have gone to TB 4 time a week for lunch ever since the franchise was here. please put the sause back out in the common area with the forks and napkins. thanks for listening.

  34. I recently went to the Taco Bell at Dale City VA store #028996 When I first arrived I went in to the store. I was followed by 4 teenage boys we all went to the counter and waited. We waited for about 5 minutes and no one came to the front to help us. After waiting for a good five minutes one of the young men said hey is there anybody back there. At that point a heavy set unkempt person who I guess was the manager came out and said what are you doing.He did not say I am sorry or can I help you. He said what are you doing. Then he said did you see that old couple that just left? He said well we should of locked the door behind them cause the inside is closed. I said well we are here and the door was not locked so may we please be served.He said in a rude tone no I can’t do that cause we are closed. so at that time I told him you are rude and this is horrible service.I said there was no sign on the door and it was open we should be served.He said again in a rude tone you have to get out we are closed.So not wanting to cause any problems we all left.It has now been about a half an hour.So now I still want to eat so I go get in the drive in. There is one car in line they pull up and go to the window I pull up to make my order. at the speaker a female voice comes over the speaker she says. How are you doing today? She does not ask me may I take your order she just says how are you doing. I waited a minute and she says nothing and this was at least a good minute. So I say i say are you ready to take my order and she says Oh yea sure. I have now been at this Taco Bell for going on 40 minutes. I place my order. Smothered chicken barrito with extra cheese. the girl says the price and tells me to pull up to the window.So I pull up and the other car is still there.So I wait and I wait and I wait I am behind this car for at least ten minutes the car pulls away They don’t hand the car anything it just pulls up. So now I get to the window And guess who it is The rude manager.He tells me the price I hand him the money and he gives me my change and my coke and I wait and I wait. The whole time I am waiting Rude is taking orders and I wait Now I have waited at this window for another ten minutes.I am a little pissed by now A meal that should of took me a maximum of 15 minutes is now coming up on the hour mark. Of course the time i wasted inside the store I can not count aginst the window. But I am still waiting. Now I am mad I look at the rude heavy set unkempt manager and I say what is the problem? Do I need to come in and make the food myself. Now a young girl comes and hands him my food Then I say may i please have some extra hot sauce and napkins He puts two sauces in my bag and two napkins. At this point I am just to pissed. I tell him if you are unable to do your job any better then this you need to tell your boss that you can not handle the responsibility of running this store. First off you should of served me inside instead of sending me and your other customers away. The register was still on you had not closed out yet you should of served us. The customer is always right. you are rude and unprofessional and you should not be working in the food service industry and I left. The whole ordeal ended up taking me around one hour and ten
    minutes. I will never go to that Taco Bell again and I think it will probably be a while before I go back to any. I work for a large company in that area and you will not see me or any one else from our business at that store ever again The manager is rude and acts like a complete ass. He needs to be knocked back down to cleaning out the shit house. By the way it was hard for me to write this I would of said he was a f– w– back piece of s— that needs to be fired. but my G F wrote this nice but I will be intouch with customer service in the A M. Not that it will do any good. Oh and one other thing when I was leaving the car that was in front me was just getting there food. They where just taking it out to them. They had waited a good 20 minutes I worked for fast food when I was young and if we had taken that long or been rude to our customers that way. Our owner would of fired the whole lot of us. Well I will leave you with this I will never eat at the dale city Taco Bell ain

  35. I just wanted to let you know it’s 11:18 pm I went to one of your locations ,around 8:30p:m (very great costumer service ) but I order a chicken dip your new ad. Really bad, stomach hurts I have diaria. Maybe it wasn’t cooked all the way because I love Taco Bell , I never get sick of it maybe the rushed for the well reason they had a line in the drive thu .hope you look into matter because
    I love Taco Bell I just don’t want to get sick of it again its horrible.

  36. U should close the stores in Edmond Oklahoma or give better training, I’ve never had in my life so many people that can’t read or understand a ticket. look at the this. Nachos with no cheese, plain chips, and shredded cheese. I’ve been putting up with this for years now. take pride in your business. I’m done and from now on will continue to post your lack of proper service. I work in oil and gas industry and will continue this until proper training and education is received.

  37. Just had to have a triple steak stack. Biggest disappointment ever. No where close to what it looks like in the basketball court ad. Little bit of meat sealed in a pita bread and costs $4.99. A rip-off!!!!

  38. Either change how your entire organization operates or expect to go out of business soon. There is too much competition out there for Taco Bell to be so awful. Too many options to choose from on a menu is not a good thing; it creates a type of dissatisfaction before and after ordering. Quality of food is s**tty, everyone knows that. I ordered a black bean burrito and soft taco today because I was extremely hungry. Big mistake. I think the last time I ate at Taco Bell was in high school and now I remember why. The soft taco was about the size of my fist and the burrito had beans, rice and 2 little pieces of shredded cheese. I understand that you get what you pay for and at Taco Bell you dont pay much, but serving tiny portions of bad quality food is inexcusable at any price. I just wasted $4 and now feel like sh*t.

  39. We enjoy Taco Bell, but we noticed that in both of our local locations it is always very cold in the dining rooms. I have made an assumption they are forced into keeping it cold to save money. It is too cold to eat without my coat on. Unless things change we will be going to Taco Johns from now on.

  40. On 12/20/13 we visited the Taco Bell in Pahrump Nevada. The food was fresh and well presented but we more wanted to comment on the excellent customer service.
    There was a young gentleman by the name of Robert running the front counter. He was polite and personal while taking our order. Once we were served we sat in the dining area and observed his interactions with other incoming customers. I have to say it was an absolute delight to watch Robert interact with the public. He definitely brings back a lost art to customer service! He helps every single person that walks through that door and does it with a personal touch. He portrays a very professional employee behaviour as well and making people feel like an old friend and very welcomed. Taco Bell needs to recognize valued employees such as Robert and do whatever it takes to hold on to (him) them.
    I have looked for a corporate number of email address but am unable to find one. If anyone has any information on how to contact them, please let us know. Robert really does deserve positive recognition for his upstanding attitude towards his outstanding work ehics.

  41. We need a Taco Bell on the South Shore on Staten Island. There are only 2 and they are too far away. Please open a Taco Bell on the South Shore! Thanks.

  42. I had a bad experience with a visit today 1/17/2014 at 6:15 EST. Sitting at the booth behind me was the store manager. A young black female in her uniform talking on her cell phone. She was using a lot of bad language. F this and Bitches. I told the assistant manager and she informed me that she was the manager. I was shocked to find this out. She was bot speaking quietly either. Please let me know that she will be spoken to. Thank you

  43. My family and I just went to the Taco Bell that is located in Clinton Arkansas We spent $30 on lunch there Taco Bell has been our whole family’s favorite fast food resturant we have only visited the Clinton location when we are traveling to Branson Missouri we’ll we had a basketball tournament near this Clinton location today so of course we all said we wanted Taco Bell well after we got our order after being hollered sarcastically to come pick up our order number 151 I got our 2 trays I handed out the food and noticed the inexpensive cheese roll up my daughter wanted was not there I took the receipt back up to the counter and showed the cashier it and explained that we were missing the cheese roll up instead of just giving it to us the employee Anthony who was making the food started screaming at me jumping around and calling me a lier and continued for several mins The other employee there told him to leave and to stop She came up to us later and apologized and claimed she sent him home and she would be telling the manager needless to say he did not go home he simply went for a break bc he later came to our table making me and my children very uncomfortable and somewhat apologized saying he gets mad easily then he went on making food like nothing ever happened I don’t know there store number nor do I have my receipt bc the cashier kept the receipt bc I showed her it in reference to the cheese roll up anyway I just think this was inexcusable Thank u I hope to hear back from you soon

  44. so through with the taco bell on sequin. rd here in san Antonio. …… They were extremely rude to my 17 year old when they messed up our order…. Little girl in the drive thru window, andrea i believe, you and your manager pointing at us and giving us go to he’ll looks isn’t anything i will ever tolerate. Whatever happened to respect??? We very nicely asked for our order to be fixed and I am appalled at this behavior. On top of that they gave us back 2 tacos with the meat everywhere on the outside and even used the same tacos shells from our messed up tacos…. Tacky! How in the world does this place even stay open! Sorry for the rant… But if your only job is to put my order in the system correctly then learn how to do it!

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