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Contact Suntrust Customer Service

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Contacting Suntrust Customer Service Center

Suntrust Bank is a subsidiary of Suntrust Banks, Inc. The company reported holdings of more than $178 billion as of spring 2012 and that number continues to grow with each passing year. Suntrust Bank was started to provide personal, business and loan banking solutions in communities located in Washington DC, West Virginia, Virginia, South Carolina, Tennessee, Maryland, North Carolina, Florida and Georgia. There are nearly 3,000 ATMs and more than 1,600 bank locations.

Contact Info

You can contact Suntrust with the local number for your branch. If you have a Suntrust bank card, the customer service phone number is listed on the back of the card. Additional contact numbers and addresses are also available.

Phone Contact Numbers

  • Customer Service: 1-800-786-8787
  • Online Banking Customer Service: 1-800-382-3232
  • TDD: 1-800-854-8965
  • Fruad (Checking Account): 1-800-447-8994
  • Stolen/Lost Card: 1-800-786-8787 #option 6
  • International Customer Service: 1-800-7887-2835
  • Mortgages: 1-800-634-7928
  • Real Estate, Loss Mitigation and Bankruptcy: 1-800-443-1032

Mailing Address

Suntrust Bank
P.O. Box 85024
Richmond, VA 23285-5024

Suntrust Bank – Access 3 Payments
P.O. Box 791274
Baltimore, MD 21279-1274

Suntrust Bank – Credit Card Payments
P.O. Box 79282
Baltimore, MD 21279-0282

Suntrust Bank – Consumer Loan Payments
P.O. Box 791144
Baltimore, MD 21279-1144

Suntrust Bank – Loan Payments Overnight
CLS Monetary
TN-Nash-7967
41 Rachel Dr.
Nashville, TN 37214-3684

Suntrust Bank – Loan PayOff
CLS Monetary
P.O. Box 305008
Nashville, TN 37230

Suntrust Bank – Mortgage
P.O. Box 79041
Baltimore, MD 21279-0041

Suntrust Bank – Overnight Mortgage
Attn: Payment Processing
RVW-3042
1001 Semmes Ave.
Richmond, VA 23224-2245

Suntrust Bank – Mortgage Payoff
Attn: Payoff Department
RVW-3102
1001 Semmes Ave.
Richmond, VA 23224-2245

Official Website

Simply visit https://www.suntrust.com to look through the Suntrust official website. The site opens up as the Personal Banking portal, but click on any one of the categories to learn more about things like loans, retirement, checking and mortgages/home equity.

Customer Service Email

Suntrust Bank customers can log in to the online banking portion of the website to send a secure message from their bank account to a customer service representative. If you don’t have online account access or you are not yet a Suntrust Bank member, use the general contact form to communicate with Suntrust customer service.

Our Experience

Suntrust is a company which puts its customers first. The automated system provided clear and concise options leading directly to the customer care agent. We waited less than 30 seconds before we spoke with a customer care representative. The agent appeared to be happy to speak with us. We asked questions regarding documentation when applying for financial services. He answered our questions and asked if we needed any assistance with other financial manners.

The customer experience at Suntrust is top of the line. When you contacted the company regarding your financial matters, did you feel the same way? Let us know your thoughts in the comment section below.

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Rating: 3.4/5 (5 votes cast)
Contact Suntrust Customer Service, 3.4 out of 5 based on 5 ratings
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11 Comments on “Contact Suntrust Customer Service
  1. What is the mailing address for Sun Trust Bank
    if I want to mail in a deposit?
    Thanks very much.
    Wallace A. Farmer

  2. I bank at the Fuquay Varina, NC branch and have for several years. I always receive the friendliest service and never seeem to have to wait an inordinate amount of time. All the personnel are friendly and are very knowledgable in their jobs. You should be very proud to have a branch which operates so efficiently. Please pass this along to the appropriate personnel.

  3. I checked my balance it said i had 15 so i took out10 two days later i get a letter saying i went over and i got charged 36 in charges so when i got payed in a week i went toto pay it to find they charged me 76 in charges cause i didnt pay it in 7 days which i was never told of these fees

  4. I had an issue with someone driving a suntrust car im trying to get a email address to make a complaint but sant find it anywhere the person almost caused me to wreck my car i have the tag number what should i do thanks

  5. I decided to pay my line of credit by automatic draft. I received a call tonight from Sun Trust from a woman named Susan. I deal with the public all day 7 days a week. This woman had such a thick accent I had to strain to understand her. I give her credit for trying to make a living but I elected to straighten this out at a branch because I truly could not understand her very well.

    Not a BAD customer service experience but a frustrating one.

    M Page

  6. I made a payment in June 9, for above the minimum payment. My payment was not due until June 25. My check cleared that date of the 9th. I have a access 3 equity line loan . On the 25 of June I also was drafted for the minimum payment even though I already made my payment. The next month they didn’t even credit me for extra amount that they drafted. I went to my personal banker about the matter. I asked for a refund !!! Sun Trust, Baltimore, Md. Said they would deposit the refund within 3days!!! They didn’t give me all the REFUND that I requested and was told I would receive!!!! I have made personal complaint!!!! I have been told that a written letter would be sent to proper people !!!I hope that this does not happen again!!!Nobody has the right to take or decide what should be done with anyone MONEY with out my PERMISSION!!! I didn’t give it!!!!! I CONSIDER THIS STEALING!!!!I am still waiting for next statement to see if the money they didn’t refund will be credited to MY ACCOUNT!!!! To be CONTINUED!!! I am a very disappointed customer!!! What up in Baltimore, MD. It’s a SORRY WAY TO RUN A BANK!!!!

  7. Because of your poor customer service I went from a $5 shipping charge to over $300 in charges and fees.

    I think it will be my mission for the next few years to make sure YOU lose much more than that.

  8. My father purchased a vehicle a year ago and tuesday they repossed it stating that the vehicle was for me not my father but thing is when we purchased vehicle I submitted documents in where I will be the person discussing the account and making payments from my checking account and at times my sisters account they never mentioned this before until now . The vehicle had a past due payment that we were trying to give but rep refused to take payment and next day car was repo I called my father called and they informed him that he cannot obtain his vehicle back unless he pays off total balance. We dont have the financial assitance to hire a lawyer but this is not correct how do you take money payments and discuss account with daughter but turn around and use that as the excuse vehicle cannot be returned ???? please help today I found out they did the
    same thing to another family friend and their daughter ..

  9. Do not buy anything on the internet w/your Suntrust card. They will not protect you from fraud and will charge you outrageous fees.

    I wonder if this comment will be erased too.

  10. Apparently Suntrust has decided not to post any negative comments about neglecting fraud.
    Now I will comment to the BBB.

  11. I opened an account for my mother several years ago. The relationship with the bank was good, so I opened one up for myself. Unknowing that the accounts were linked. My mother past away suddenly, leaving the account overdrawn. Trying to figure out about the SSI benifents to cover it. The bank draws out the money from my account without notification and caused overdrafts of great proportions to my account. The bank gave me back some of the charges but more less told me sorry about the other. I will never suggest anyone to bank with them unless you know how they operate. Unhappy with the whole thing. Closing my account!

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