Contacting Suddenlink Customer Service Center
Suddenlink is a television, Internet, home phone and security company operating in Texas, Louisiana, North Carolina, Oklahoma, West Virginia, Arkansas and Arizona. The company started in 2003 and has grown to nearly $2 billion in revenue since that time. There are call centers located in North Carolina, West Virginia, Texas, Missouri and Arizona. According to Suddenlink, there are no call centers located outside the United States currently taking calls from Suddenlink customers.
Phone Contact Numbers
If you need to talk with a representative from Suddenlink, you can use one of the following phone numbers.
Residential sales: 1-877-694-9474
Residential customer service: 1-877-794-2724
Business customer service: 1-800-490-9604
Suddenlink is part of the Cequel Communications company, so if you want to contact someone by mail from the corporate office, you’ll need to address your letter to St. Louis, MO.
Suddenlink Communications Customer Service
12444 Powerscourt Drive
St. Louis, MO 63131
Your office website for Suddenlink customer service and Suddenlink Communciations is http://home.suddenlink.net/. You’ll notice the main page looks more like a news page than a communications company selling services. To the right of the page you’ll find a place to log in to your account. At the top right corner of the page is a link for customer service.
Customer Service Email
Have an issue you feel customer service can handle? You can email Suddenlnik customer service using the online customer contact form. This form goes straight to the customer service department, but you are not given the email address. We have contacted the company using the email contact form in an effort to find a direct email address for customer service.
There is another option for contacting Suddenlink customer service – live chat. Simply visit the contact us page and click on the live chat link in the menu. You will be asked to answer a few questions before initiating your customer service chat.
Suddenlink customer service line starts with automated commercials that play before the customer is asked to make a choice to direct the call. If you press 0 repeatedly, you can pass through the automated system to be placed on hold for the next representative. It took us more than two minutes just to be placed on hold. We were on hold for three additional minutes before the customer service representative finally answered the call. We asked if Suddenlink offered service in our area and the representative answered quickly enough – but the wait time was horrible.
What is your experience with the Suddenlink customer service department?