suddenlink

Contact Suddenlink Customer Service

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Contacting Suddenlink Customer Service Center

Suddenlink is a television, Internet, home phone and security company operating in Texas, Louisiana, North Carolina, Oklahoma, West Virginia, Arkansas and Arizona. The company started in 2003 and has grown to nearly $2 billion in revenue since that time. There are call centers located in North Carolina, West Virginia, Texas, Missouri and Arizona. According to Suddenlink, there are no call centers located outside the United States currently taking calls from Suddenlink customers.

Contact Info:

Phone Contact Numbers

If you need to talk with a representative from Suddenlink, you can use one of the following phone numbers.

Residential sales: 1-877-694-9474

Residential customer service: 1-877-794-2724

Business customer service: 1-800-490-9604

Mailing Address

Suddenlink is part of the Cequel Communications company, so if you want to contact someone by mail from the corporate office, you’ll need to address your letter to St. Louis, MO.

Cequel Communications
Suddenlink Communications Customer Service
12444 Powerscourt Drive
Ste 450
St. Louis, MO 63131

Official Website

Your office website for Suddenlink customer service and Suddenlink Communciations is http://home.suddenlink.net/. You’ll notice the main page looks more like a news page than a communications company selling services. To the right of the page you’ll find a place to log in to your account. At the top right corner of the page is a link for customer service.

Customer Service Email

Have an issue you feel customer service can handle? You can email Suddenlnik customer service using the online customer contact form. This form goes straight to the customer service department, but you are not given the email address. We have contacted the company using the email contact form in an effort to find a direct email address for customer service.

Live Chat

There is another option for contacting Suddenlink customer service – live chat. Simply visit the contact us page and click on the live chat link in the menu. You will be asked to answer a few questions before initiating your customer service chat.

Our Experience

Suddenlink customer service line starts with automated commercials that play before the customer is asked to make a choice to direct the call. If you press 0 repeatedly, you can pass through the automated system to be placed on hold for the next representative. It took us more than two minutes just to be placed on hold. We were on hold for three additional minutes before the customer service representative finally answered the call. We asked if Suddenlink offered service in our area and the representative answered quickly enough – but the wait time was horrible.

What is your experience with the Suddenlink customer service department?

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Rating: 1.6/5 (7 votes cast)
Contact Suddenlink Customer Service, 1.6 out of 5 based on 7 ratings
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31 Comments on “Contact Suddenlink Customer Service
  1. Milkyway Prouctions put on a stageplay BATTERED BUT NOT BROKEN in Charleston Wv. on Aug. 24-25, 2012 and suddenlink Brought a $500.00 advertisement Add. Milky way has not been paid yet the $500.00.Suddenlink contact person in teays valley Wv. name is kenny phillips. milkyway was told paper work was sent to corporate for payment. please respond as milkyway await payment

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  3. Suddenlink PURPOSELY obscures and conceals all its contact information because they KNOW that anyone calling or writing them is angry about the lousy service they sell. Their management hides in back offices. Their customer service operators are rude. Their field offices have secret unpublished telephone numbers. This is the behavior of people who know they are committing a certain kind of ripoff: that of charging an exhorbitant price for a lousy product. They SHOULD be under investigation by the FCC, but no-o-o-o…..

    • FCC should look into Suddenlink’s way of answering phone or in this case not answering because the phone number given does not work or no one ever answers. They don’t want to help, just bill and pay or else!
      I am trying to get cable and more important internet in rental and Suddenlink won’t even do anything accept to tell me it will cost $7800. + to install. There is cable hookups all around me and just because I live 500 feet off main road I get the run around. Very poor PR and customer service, wish we had another cable provider!!

  4. My house caught on fire in November 2012 and I took the DVR to them per State Farm instuctions for replacement. I have not had tv service since them. I did get my internet service restored to one room. I have no TV. Everything is in a warehouse downtown. I sleep on the floor.

    My bill was drafted out of my account since I am 70 years old and can’t remember to pay my bills.

    I saw my statement a few weeks ago and they are still charging me $125/mo. I asked the lady at the Suddenlinlink office and she said i did not instruct them to turn off the service it was my fault although I had proof of the fire. The repair cost is now over $65,000. So if your house burns down to the ground and you take in the remains of the chared and burned DVR, be sure to tell them to disconnect it or they will continue to bill you.

  5. with Sudden link is a good company but I sure would like to know what is sudden link phone number-Eureka.from Wendy sells

  6. What have you done with the “Movie Package” eliminating Encore Love and Drama channels!! Now we are watching old Magnum PI and Different Strokes, Amen, etc. Old, old have hour segments. This is not good for us who want movies, movies; please go back to your old schedule.

  7. stacy hafer -account executive in parkerburg,wv 26101 she lies to customer for contract , she increasing bill every month , in 3 month raise $100. it was told your price going up as not sign contract, after sign contract still bill charge high not change what promise, don’t sign contract with them service is worst, try to contact 4 month never contact back left too many message. hope in future competitor comes in market.

  8. We are very unhappy that you have discontinued the game show network. I have spoken with several other people that have sudden link cable and they feel the same way. We are thinking of canceling and going elsewhere.

  9. The customer service goal that ” We Know You Have a Choice” and we appreciate you using Sudden Link, (Total Hogwash)You are a guest in my home that I pay for, and at your descretation you just increase my bill, by over $200.00 per year for services I don’t need and did not ask for, I am on a fifiexed income and that takes the amount of money that I could pay for medicine with, I called customer service, got no help, no alternate suggestions, showed no interest in my problem, emailed the same concern, also no reccomendations to help and said they would get back to me , NEVERDID, I need my TV and computer, 20 hours perday..Rebundling or something, I sent payment in the amount I had been paying, then I get a fee charge and still no help from you!!!

  10. since w/ suddenlink from dish,this is the 2nd time,im out of service!not due to ice,etc.im out of service fri.pm till repair mon.10am!i pay for 24/7 access!repair center said tv is broken?with no signal bouncing around!why should you have to go a weekend w/ out tv service!something wrong that repair service,cant come and the problem,glad i pay the extra for repair,shouldnt have to do that for their problems!might go back to dish.

  11. I would like to thank you for your prompt service to our Library last Thurs. May 15th. I was not here when you called to see if we were back up, and think the Volunteer desk person, just asnwered yes. I was stressing over our Book Sale and neglected to get the young man’s name that came to help us out. He was very professional and most courteous. Please find out who this was and pass our sincere thank you to him.
    Claire Stout, Tri-County Library Director

  12. So far the WORST.They told me I would get a special promotional price because I was a Satellite customer.Then later another person said I had to send in last invoice from Dish to qualify.I did so..Then later they said I didn’t qualify for “special” because I was a week late in paying my bill. I am writing to the C.E.O. and Chairman, Mr.Jerald L. Kent, if I can find a mailing address. I have asked for the email for Mr. Jerrold A. Dow but have received nothing so far.

  13. To help out some folks I offer the following info.Suddenlink’s parent company is Cequel Communications.They are located at 520 Marysville Center Drive,Suite 300, St. Louis, Mo. 63141. Mr.Jerald A. Dow is Chief Marketing & Sales Officer, and Jerry Kent is C.E.O. & Chairman.Good luck.

  14. Suddenlink is constantly “changing” their packages and therefore the cost is constantly increasing… Our local office here in Huntsville, Tx has ONE incredible lady working in the office and ONE incredible service guy!!! Anybody and everybody else that I’ve dealt with are absolutely HORRID!!!!!! Suddenlink is just an awful company!!!

  15. Service Technician was extremely courteous, professional, timely, knowledgeable and quickly diagnosed and solved my two problems. Thanks for a job well done!!August 2nd 8-10 appointment!!

  16. with my Television Set I was wondering if the suddenlink could help me(WENDY SELLS)with my television because it is not comming on the right way so that I could watch Television again from Wendy Sells

  17. In regard to the discontinuation of 24 channels what are you replacing them with if anything. the channels you are taking off are the ones that most people watch. If you do remove them you will probably lose a lot of business because people are going to go with the companies that carry the channels that they like to watch. I know that I will.

  18. Thanks for offering a bunch of nothing, useless channels. You said that you polled people to find out popular channels. Well you did not ask any black people, young people or mothers. Thank you for dropping channels, increasing bills(my bill better not go up), offering poor customer service and being a racist corporation. Thanks for refusing to work with Viacom.

  19. Suddenlink says they did a survey.. I have heard of no one that participated.. Their commercials speak to us as though we were stupid.. Why am I paying for ridiculous content? The dumbing down of Amerika..

  20. Thanks for the channel upgrades here in College Station, Texas. More family friendly programming like Up and Hallmark and less garbage like MTV and Comedy Central is just what we needed.

  21. Suddenlink has had the worst service. I have been trying for 3 months to get a cable card connect. It is still not connect and now have found that I have been charged for digital service and premium channels and do not have any. They have incompetent technicians. Stay away.

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