Contact Suddenlink Customer Service

Contacting Suddenlink Customer Service Center

Suddenlink is a television, Internet, home phone and security company operating in Texas, Louisiana, North Carolina, Oklahoma, West Virginia, Arkansas and Arizona. The company started in 2003 and has grown to nearly $2 billion in revenue since that time. There are call centers located in North Carolina, West Virginia, Texas, Missouri and Arizona. According to Suddenlink, there are no call centers located outside the United States currently taking calls from Suddenlink customers.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you need to talk with a representative from Suddenlink, you can use one of the following phone numbers.

Residential sales: 1-877-694-9474

Residential customer service: 1-877-794-2724

Business customer service: 1-800-490-9604

Mailing Address

Suddenlink is part of the Cequel Communications company, so if you want to contact someone by mail from the corporate office, you’ll need to address your letter to St. Louis, MO.

Cequel Communications
Suddenlink Communications Customer Service
12444 Powerscourt Drive
Ste 450
St. Louis, MO 63131

Official Website

Your office website for Suddenlink customer service and Suddenlink Communciations is http://home.suddenlink.net/. You’ll notice the main page looks more like a news page than a communications company selling services. To the right of the page you’ll find a place to log in to your account. At the top right corner of the page is a link for customer service.

Customer Service Email

Have an issue you feel customer service can handle? You can email Suddenlnik customer service using the online customer contact form. This form goes straight to the customer service department, but you are not given the email address. We have contacted the company using the email contact form in an effort to find a direct email address for customer service.

Live Chat

There is another option for contacting Suddenlink customer service – live chat. Simply visit the contact us page and click on the live chat link in the menu. You will be asked to answer a few questions before initiating your customer service chat.

Our Experience

Suddenlink customer service line starts with automated commercials that play before the customer is asked to make a choice to direct the call. If you press 0 repeatedly, you can pass through the automated system to be placed on hold for the next representative. It took us more than two minutes just to be placed on hold. We were on hold for three additional minutes before the customer service representative finally answered the call. We asked if Suddenlink offered service in our area and the representative answered quickly enough – but the wait time was horrible.

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95 Comments on “Contact Suddenlink Customer Service
  1. Milkyway Prouctions put on a stageplay BATTERED BUT NOT BROKEN in Charleston Wv. on Aug. 24-25, 2012 and suddenlink Brought a $500.00 advertisement Add. Milky way has not been paid yet the $500.00.Suddenlink contact person in teays valley Wv. name is kenny phillips. milkyway was told paper work was sent to corporate for payment. please respond as milkyway await payment

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  3. Suddenlink PURPOSELY obscures and conceals all its contact information because they KNOW that anyone calling or writing them is angry about the lousy service they sell. Their management hides in back offices. Their customer service operators are rude. Their field offices have secret unpublished telephone numbers. This is the behavior of people who know they are committing a certain kind of ripoff: that of charging an exhorbitant price for a lousy product. They SHOULD be under investigation by the FCC, but no-o-o-o…..

    • FCC should look into Suddenlink’s way of answering phone or in this case not answering because the phone number given does not work or no one ever answers. They don’t want to help, just bill and pay or else!
      I am trying to get cable and more important internet in rental and Suddenlink won’t even do anything accept to tell me it will cost $7800. + to install. There is cable hookups all around me and just because I live 500 feet off main road I get the run around. Very poor PR and customer service, wish we had another cable provider!!

  4. My house caught on fire in November 2012 and I took the DVR to them per State Farm instuctions for replacement. I have not had tv service since them. I did get my internet service restored to one room. I have no TV. Everything is in a warehouse downtown. I sleep on the floor.

    My bill was drafted out of my account since I am 70 years old and can’t remember to pay my bills.

    I saw my statement a few weeks ago and they are still charging me $125/mo. I asked the lady at the Suddenlinlink office and she said i did not instruct them to turn off the service it was my fault although I had proof of the fire. The repair cost is now over $65,000. So if your house burns down to the ground and you take in the remains of the chared and burned DVR, be sure to tell them to disconnect it or they will continue to bill you.

  5. with Sudden link is a good company but I sure would like to know what is sudden link phone number-Eureka.from Wendy sells

  6. What have you done with the “Movie Package” eliminating Encore Love and Drama channels!! Now we are watching old Magnum PI and Different Strokes, Amen, etc. Old, old have hour segments. This is not good for us who want movies, movies; please go back to your old schedule.

    • Recently received a letter from you stating that you were “reconfiguring” or restructuring our bundling package. Well, none of our favorite channels we had before are on the new package that you have chosen for us. We now have about 4 spanish speaking channels – we don’t speak spanish, so it’s of no use to us. Several “shopping” channels we don’t need or use – we are senior citizens and the social security check just doesn’t go far. Now, I suppose if we want to get back the channels we want and had before, we will have to “upgrade” and that will cost more to receive the channels we want. It’s almost as if you knew what channels we liked and watched often, and took those off so we’d have to “upgrade” so you could charge more. Very disappointed in sudden link. Anyone out there who knows of a company, cable or dish that let’s the consumer choose what channels THEY want to watch without them charging more for it!! Sudden link, you make billions of dollars, why not let the consumers decide what they want to watch and not be sneaky and re-bundle so they can up the price. Be looking for something better for sure – if it’s out there!

  7. stacy hafer -account executive in parkerburg,wv 26101 she lies to customer for contract , she increasing bill every month , in 3 month raise $100. it was told your price going up as not sign contract, after sign contract still bill charge high not change what promise, don’t sign contract with them service is worst, try to contact 4 month never contact back left too many message. hope in future competitor comes in market.

  8. We are very unhappy that you have discontinued the game show network. I have spoken with several other people that have sudden link cable and they feel the same way. We are thinking of canceling and going elsewhere.

  9. The customer service goal that ” We Know You Have a Choice” and we appreciate you using Sudden Link, (Total Hogwash)You are a guest in my home that I pay for, and at your descretation you just increase my bill, by over $200.00 per year for services I don’t need and did not ask for, I am on a fifiexed income and that takes the amount of money that I could pay for medicine with, I called customer service, got no help, no alternate suggestions, showed no interest in my problem, emailed the same concern, also no reccomendations to help and said they would get back to me , NEVERDID, I need my TV and computer, 20 hours perday..Rebundling or something, I sent payment in the amount I had been paying, then I get a fee charge and still no help from you!!!

  10. since w/ suddenlink from dish,this is the 2nd time,im out of service!not due to ice,etc.im out of service fri.pm till repair mon.10am!i pay for 24/7 access!repair center said tv is broken?with no signal bouncing around!why should you have to go a weekend w/ out tv service!something wrong that repair service,cant come and the problem,glad i pay the extra for repair,shouldnt have to do that for their problems!might go back to dish.

  11. I would like to thank you for your prompt service to our Library last Thurs. May 15th. I was not here when you called to see if we were back up, and think the Volunteer desk person, just asnwered yes. I was stressing over our Book Sale and neglected to get the young man’s name that came to help us out. He was very professional and most courteous. Please find out who this was and pass our sincere thank you to him.
    Claire Stout, Tri-County Library Director

  12. So far the WORST.They told me I would get a special promotional price because I was a Satellite customer.Then later another person said I had to send in last invoice from Dish to qualify.I did so..Then later they said I didn’t qualify for “special” because I was a week late in paying my bill. I am writing to the C.E.O. and Chairman, Mr.Jerald L. Kent, if I can find a mailing address. I have asked for the email for Mr. Jerrold A. Dow but have received nothing so far.

  13. To help out some folks I offer the following info.Suddenlink’s parent company is Cequel Communications.They are located at 520 Marysville Center Drive,Suite 300, St. Louis, Mo. 63141. Mr.Jerald A. Dow is Chief Marketing & Sales Officer, and Jerry Kent is C.E.O. & Chairman.Good luck.

  14. Suddenlink is constantly “changing” their packages and therefore the cost is constantly increasing… Our local office here in Huntsville, Tx has ONE incredible lady working in the office and ONE incredible service guy!!! Anybody and everybody else that I’ve dealt with are absolutely HORRID!!!!!! Suddenlink is just an awful company!!!

  15. Service Technician was extremely courteous, professional, timely, knowledgeable and quickly diagnosed and solved my two problems. Thanks for a job well done!!August 2nd 8-10 appointment!!

  16. with my Television Set I was wondering if the suddenlink could help me(WENDY SELLS)with my television because it is not comming on the right way so that I could watch Television again from Wendy Sells

  17. In regard to the discontinuation of 24 channels what are you replacing them with if anything. the channels you are taking off are the ones that most people watch. If you do remove them you will probably lose a lot of business because people are going to go with the companies that carry the channels that they like to watch. I know that I will.

  18. Thanks for offering a bunch of nothing, useless channels. You said that you polled people to find out popular channels. Well you did not ask any black people, young people or mothers. Thank you for dropping channels, increasing bills(my bill better not go up), offering poor customer service and being a racist corporation. Thanks for refusing to work with Viacom.

  19. Suddenlink says they did a survey.. I have heard of no one that participated.. Their commercials speak to us as though we were stupid.. Why am I paying for ridiculous content? The dumbing down of Amerika..

  20. Thanks for the channel upgrades here in College Station, Texas. More family friendly programming like Up and Hallmark and less garbage like MTV and Comedy Central is just what we needed.

  21. Suddenlink has had the worst service. I have been trying for 3 months to get a cable card connect. It is still not connect and now have found that I have been charged for digital service and premium channels and do not have any. They have incompetent technicians. Stay away.

  22. Thanks to Suddenlink my cable box & remote was changed out today and everything working great. Just wanted to say thanks!

  23. I just wanted to give the biggest Thank you out to Two Techs that came out on a Sunday to fix my cable issues right on time for the game. They went above and beyond the call of duty and I appreciated them both. There names are James Colter and Tyrone Sanders very valuable employees and an assess to the company. Thank you again guys you are the best.

  24. Sir with the Suddenlink I(WENDY SELLS)need your help for my Computer because with my printer still is not working and I need your help to find out what is wrong with my Printer which isnt working at all please come over to my apartment here in Fortuna California because I need your help. from Wendy Sells

  25. SUDDENLINK has taken over $700.00 since the first with out service for a week now want more or cut off all sevice

  26. Suddenlink. A company that drops channels, adds a bunch of crap in its place. I would like to thank this company for taking away Nickelodeon, Comedy Central, Spike TV, etc., just to add nonsense in their place. Now MTV, I’m thankful for not having to view, but I have the intelligence to stay away from channels I don’t watch. Hell, all I’m really digging lately is like, 3 channels. USA, Syfy(both because of WWE), Destination America(For ROH & TNA) ….oh . A fourth channel. History. Because of intellectual programming.
    My point? A company that knows nothing about their customer base, but knows a hell of a lot on how to keep their customers blinded by a snowstorm of false promises and rate increases…. Shouldn’t even still be allowed to operate. Lies, rate increases, and a very low data cap… Which I’m sure most families now go over the friggin’ cap 3 times over…..
    I’m shaking my head at all of this. And satellite companies lie worse. So,if everyone just gets internet, and drops cable, we can watch more for less. Problem solved.

  27. I had Sudden Link since I move to Conroe,signing up for a package plan from one of your customer Service reps, at your Conroe location which this person is no longer there. Her name was Teresa and she signed me up for a bundle phone Internet and cable for only $108 a month . I can’t paid every month I am back I paid over that I paid 150 a month I should’ve had a death left on my bill, however I find out with no notice no phone calls no nothing that you increased your rates so now I had to pay 130 here at 150 here up to $300 and every time I pay my bail they say I still owe $300 I don’t know where to getting this money from I pay my bill and August, I put in the extension on my bill because I’m waiting to get paid on the 24th everybody said the 24th was fine well they interrupted my Internet service I called and I told him I need to have it turned on they said OK I said where are you getting the 169 from the lady tell me I don’t that’s from the previous bill and I said no I pay my bill in August , so I don’t know where you’re getting this bill from every time I turnaround there slapping Faison and nobody can afford you anymore I wish there was another company with Internet in Conroe area so nobody would have to put up with this this is the worst company I’ve ever had to deal with . So now even though they were supposed to turn off my cable or Internet I have no Internet and I’m expected to pay 169 for something that I don’t even have to pay on so when the time comes the 24th and you will not get the 169 you will because you turned off my cable without authorizing me to even OU made plans for me to pay you on the 24th.

  28. online service for residential customers sucks, unable to find any help for residential customers. All I need is instructions on downloading internet onto another device but the chat is not connecting. I guess I will need to find another company or find out from other sources of give me instructions.

  29. Thanks for losing connection during overtime of WVU. Really appreciate that. Prices keep going up, service keeps getting worse. Hope you miss something you care about soon.

  30. with Suddenlink Customer Service they are a great service to the public to help people with there Computers as well as laptop computers as well so I think that with Suddenlink has a great bunch of people to help other people with there computers. from Wendy Sells

  31. with my post Comment I(WENDY SELLS) think that the Customer Service is doing a great job helping people with there computers as well as the laptop computers as well. from Wendy Sells

  32. I was with Direct TV had my internet with suddenlink They said they could give me a better deal if I would bundle I spoke with them 2 are 3 times before we said ok Demacus was the guy I spoke to my bill was to be 135.00 first bill was over 500.00 I asked to speak to the BIG BOSS & she left me on hold over a hour I got mad & hung up we have no kids why would I want the Disney channel we don’t like Sports & we got the Premium package I will be calling are Emailing BBB on them my internet only works in one room & they have had to come out many times to fix my problem plus the wire is like 80 feet behind my tvs They SUCK I’am looking for a new provider theey should be shut down

  33. Have tried over & over to speak to a real person at Suddenlink about my deaf mothers cable service. It just keeps asking for her ph# which being deaf she does not have. Have her acct# and address handy. She only had one question, and that is why is there no closed caption on weather channel anymore, she depends on CC. She is in Henderson Tex. Deaf aged 77.

  34. I just had a conversation with an “Angela” from your Tyler, TX office at 1:50 on 12-23-15. She was condescending, rude and didn’t even have correct information. An “IMPORTANT NOTICE” was left on my door by Suddenlink regarding a TV problem originating INSIDE MY HOME WHICH WAS CAUSING INTERFERENCE WITH MY NEIGHBOR’S TV RECEPTION. I was to contact Suddenlink and they would set up an appointment convenient to me to fix this. Angela gives conflicting information, saying they just need outside my home… not what the note reads… she just keeps making up things that make no sense. She gives me days that I’d have to wait 12 hours spans on Suddenlink… that’s hardly convenient to me. I finally gave up stating I’d contact a supervisor. She became even more cocky and arrogant when I asked how to identify her… giving me only her first name and city. This is not how to retain VIP customers; I am very dismayed at this level of treatment from Suddenlink. I still have issues with no resolution at this point. Thank you. Arleen Green

  35. Rene was your representative that came to our house to correct the problem we were having with our TV. We could not have asked for a more courteous, knowledgeable and helpful individual. He fixed our problem and explained everything he was doing as he worked. If we were to have any more problems we will certainly ask for Rene. THANK YOU for having such a pleasant and smart individual working for you!!!!!

  36. Can a supervisor plz call?! Don’t take word of tech without speaking to us as I asked to speak to supervisor when tech was here and he wouldn’t let me. Have a special needs child, need assistance. Plz call.

  37. You are the worse cable service I ever experienced. With are the money you charge for really horrible choices and no live custome service information when their is an interruption in service to say why the service is interrupted, you should be ashamed . I travel a lot for my job and this is the worse and most expensive cable company. TIME WARNER are leaps and bounds superior to you.

  38. I have had enough of Sudden link. Am looking for another provider
    I do not know what has happened to SL, been a customer for a long time.

  39. What the hell is the secret with the local PH# here in Georgetown Tx’ Why do we have to contact some dude in India that can hardly speak english????????????

  40. Why the secret about the local PH# here in Georgetown Texas; why do we have to call some dude in India that can’t speak english??????

  41. WHAT ONLINE CHAT? I wanted basic answers to basic questions (about their ‘seasonal disconnect’ – going on standby when away for vacation) and tried every ‘link’ I found stating “for online chat here” – and simply got looped back to Contact Us page! How does a Communication company function like this?
    (Then had to complete so many ‘personal’ questions (full name, address, zip code etc just to send an email…)

  42. I would like a phone number to call to have internet in Louisiana and unable to find a working number. Please give me the number

  43. I WAS TOLD YOU SENT A SIGNAL AND THEN A STRONGER SIGNAL TO MY TV EQUIPMENT, BUT AFTER 4 MINS. STILL NOT WORKING. IS THIS REALLY CABLE, OR DID I JUST TRAP MYSELF INTO ANOTHER SATELLITE SHAM? I AM GOING ON 80, TOO OLD FOR THIS MUCH CRAP! THANKS FOR NOTHING. SORRY I SWITCHED BACK YO SUDDENLINK. NO DIFFERENT THAN SATELLITE.

  44. brand new customer. haven’t even started service. tech due in an hour. been trying to talk to somebody for 3 days. unable to contact anyone. this is the worst customer service I have ever experienced !!!! Shame on you Suddenlink. I was warned about
    about your horrific lack of customer service. I should have listened. Your poor hookup tech is going to get an ear full. You should never put an employee in that position either. By the way you did not give me an access code, which makes it impossible to do anything business online or by phone

    • Our new Suddenlink service so far has really sucked. We have been calling the rep for a week with no response. We don’t know how to get Netflix, don’t know how the DVR works, don’t know how our phone works or the number. The rep that set the basic system up don’t know crap about the rest of the system, left after 30 minutes and told us to call him back. We have been calling all week but he won’t answer his phone or call us back after leaving messages. So far Suddenlink really sucks.

  45. Have had two outages in past 3 days on Telephone Service. One for about 3- 4 hours; the other since 8ish PM on 20 Feb 18 up to now as I post this 9:40 AM on 21 Feb 18. Finally called on wife’s cell, and yes got this loop after loop through a recording with nothing that even pertained to my issue. Rep in Texas was most responsive but not helpful in getting me back on service. Did say would set up a today appointment (?), but I am suspicious they are going to try and charge me for the service call? Forgot to ask while on phone as I was so mad at hold process. This company has lowered service to a level that makes United Airline look good and that takes some. I know this will do no good, but at least a start and I intend to write real letter to the Corporate Office in St. Louis.

  46. Suddenlink has gotten to be the worst cable channel in Oklahoma. They lie to you at
    every turn. tell you service call is $30.00 and turn around and charge you $60,00
    Charge you $6.00 if your bill is a couple of days late, just being complete chicken
    They never supply the product they are charging you for!, there is always one to 10 channels off which is very poor service or just lazyness. I have been on this cable since it was installed years ago and Suddenlink has given the worst service of all that came before them. I am going to contact OK attorney general
    and see if he can stop some of your legal stealing, also talk to city councel and see if they can pull your ability to operate in Healdton;
    .At the present time channel 7 has been off for over week and no one seams to give a damn.

    I

  47. 3/3018, I was due to receive a call from a SuddenLink representative today concerning a complaint. I never received a call and going through their multi step automated process to speak with a “real” person is BS. Once I go through it and after many minutes the mechanical says it won’t happen because of another disruption of services in my area. How about having someone contact me about my complaint.

  48. Since I can’t leave a reply on the same page that I wrote my problem on, I will leave it here under comments. I used Suddenlink . Com to express my concerns I was having with my cable. After finishing, I was flipped over to a page where an expert was going to help me, except he was going to charge me $47.00. I’m not paying $47.00 for a problem that is clearly Suddenlinks. This is why people call customer service ( which I have a splitting headache after jumping through the hoops to speak to a representative.) I’ll be looking for another provider!

  49. Suddenlink came out to an old house we had just purchased and set up service. All the old cables and connections were not replaced. Everytime it rains or the wind blows we lose internet service. We can go outside and jerk the cables around, which are strung from the neighbors yard and laying on top of our house, and sometimes get it to come back on. One of the local channels does not work properly on our TV. It freezes and cuts out so you only hear parts of the news or program you are watching. We work out of town and were told we would have to take a morning or afternoon off for them to check the mess they didn’t fix when we signed up for service. This would cost us over $100 job loss time and gas money to do. They can’t seem to be able to set up an appointment that would work for us. NTS has internet in our area so maybe we need to cancel our $145 a month service with Suddenlink. Poor service, poor customer service, poor installation…nothing good I can say about this company.

  50. I give them 1/2 a star. By far the worse service I have ever had. Now they want me to pay them for correcting their screw-ups. I have been on for a month, have no Netflix, no phone, no DRV and can’t find anyone to help me. I keep calling, never get a call back.

  51. I have attempted to contact someone (anyone) at corporate HQs in Missouri for FIVE months. When I could get through my call went to an automated operator who sometimes took my number but mostly hung up on me. Must be tough to be so afraid to talk to your “satisfied” customer that your customer service can’t be contacted.

  52. Very frustrating! Long time customers are not given any consideration for any reduced charges. Increases are incurred with little or no notice. No discounts for elderly living on low income. No detailed statements for internet usage mailed to customers. All other utility companies send billing/statements showing actual usage but not Suddenlink.

  53. I would like to know why I can’t the TheBlaze newsletter or any of their online stories. Every time I try to open a story line the Internet explorer stops working. Is this because their not liberals or progressives such as your company and you don’t want people to see or hear the truth? Is this why the Blaze network was removed from the suddenlink lineup?

  54. Without prior announcement of changes to it’s price structure, Suddenlink billed me this month for a service call. The tech replaced Suddenlink equipment, (splitters) and installed a weather box. If the weather was a known problem, the box should have been installed previously. I’ve never heard of a utility company charging for a service call to fix faulty equipment belonging to the utility. We all need to complain to congress about the uncontrolled expansion of cable/internet monopolies. In my county/state, Suddenlink IS a monopoly.

  55. I don’t know how Suddenlink got a 1.9. I can’t find a helpline number anywhere. I have been without TV for 5 days. I miss DISH.

  56. Suddenlink internet service has to be the sorriest I have ever seen. We have at least 2 days a week at the minimum that we don’t have internet! When you try to call all you get is a damn machine! To top it off they just raised my rate for what cause we never have service anyway! I am not a happy customer at all!!!!!’n

  57. Just read where your service serves and noticed it does not include Missouri, since I live in Nixa, Mo. this could be a problem. I have phone service, internet and tv package with your company. I been a customer for quite some time and currently paying approx. 189 dollars a mo. I cant help but wonder why I pay this much as I watch your adds. Dont even get a break on the long outages or even a mention of an apology. Just seems like you invite me to swap services.

  58. Yes I recently went without Cable TV from 12 June 2018 to 18 June 2018 this was as they told me the earliest appointment available, I’m so frustrated and pissed off with Suddenlink I can barely think straight. Still no one has offered me a dime for any compensation I experienced, I know there is a policy about no service for over 24 hrs. You suppose get a credit for $20 dollars, What do you get for credit without service for a week? I’m a VIP Customer and my TV Caller ID has not worked in over a Month but they always tell me they are working on it. Where is the compensation for that? Any help in this matter would be highly appreciated.

  59. No one ever answers the customer service no. It has NO option to speak to a customer service person. My TV in the bedroom has not worked in over a month since the TVo went out. The main TV was fixed, but not the bedroom TV. I need a tech to come out but can not contact anyone for this service.
    Please call us!

  60. I was a customer for almost 9 years. First as just an internet and finally in 2014 I decided to connect my tv to your service. I was very happy. ;’this past spring i moved in with my son in Colorado. I had a friend return all the items you gave me plus to ones I purchased. Your claim I received a piece of equipment in 2012. When I added to your tv service It was a problem. Your contractor was not helpful and I request one of your techs to install the tv. It was decided during that visit I would not record in the bedroom like I had request on the application. Your now claim I owe 387 for the item I did not receive. If I did not receive how could I return it. When I contacted you by phone your were not helpful in fact a little rude in my opinion. Return to the place in Sedona or pay the bill. How can I return it when I never received it and I am in Colorado, You have since sent my account to a collection agent only after sending me one bill. How rude. Don’t worry you will get your money which I have paid but I also will report you to the better business bureau and will inform all my friends in Sedona not to use you. I only paid the bill because I did not want it to on my credit.

  61. My guide will not load for the past 2 days on the TV connected to DVR. It works on small box TV. I was not able to leave this on automate phone system

  62. I have tried for 1 1/2 months to talk to an actually person. This is impossible. You have added a service to my account that I did not request. I would like to talk to talk one of your reps. You have added a service that I did not request and this is unacceptable. I am on a very limited income and $8.00 for something I will never use is a lot of money to me. Please have one of your reps call me as soon as possible as this is the second month I have to pay extra to keep my service.

  63. I have had Sudden link for a couple of years..I can pretty much count on one service or another going out! ( internet, cable, phone) For these services I pay $185+ a month! August 17th through the 20th…I was without Internet, cable and phone! Four days…Customer service was as helpful as he could be, but kept hitting “roadblocks” when it came to trying to resolve my issues. He set up a repair service man who came out Monday and got my phone working…The Cable and Internet were sporadic in returning to full service…I pay my Sudden Link bill promptly, but believe I should receive compensation for being without services for 4 days…These service interruptions are causing strain on my marriage, my husband wants to return to Dish or Direct…I want to stay with Sudden Link, but wish your company would repair these issues..I was told by the repair man that the block I live on has a weak signal as far as my phone and a specialty repairman would have to repair or replace equipment and that the phones might go out again. Because your company is SO busy, he didn’t know when that would be…Also, when I try to send anything, I get a sigh that says “No internet connection” I am one frustrated customer!!!

  64. Our channel three is not working. Got audio but no video. Been out approximately one week. Why? Thanks……… Jim K

  65. Tried two customer service people by phone to find what will be changes in Terms of Service Agreement as of Sept 28 — one hour on phone waiting for live person. Wanted to know summary of changes. They could only tell me “read the new Terms of Service Agreement” which is like ten pages long. I believe you thus leave most all your customers ignorant of the changes you are making to your new service agreement. Only a minimal few will carefully read the new Agreement and compare with the old Agreement. It would seems your company may be intentionally thus keeping customers ignorant.

    Can anyone give me a summary list of the change in terms as of Sept 28, 2018?!

    If so, thank you.
    Wes Bunker

  66. 2:45 pm 10-23-2018
    CALLED TO REPORT THAT THE CABLE LINE COMING FROM POLE ON OTHER SIDE OF ROAD HAD BEEN TORN DOWN. ADVISED IT WOULD BE TWO DAYS BEFORE IT COULD BE FIXED. CUSTOMER SERVICE REP. DID NOT SEEM TO BE CONCERNED. LIVE ALONE AND TV IS MY LIFE WHEN AT RESIDENCE.
    THIS CABLE WAS HANGING VERY LOW OVER THE ROAD AND HAS BEEN DOWN BEFORE. DISAPPOINTED IN THE SERVICE

  67. I put my bill and money in your drop box on November 2 at 12:20. Local office in here Beckley WVA at the Beckley crossings location said they never got it and that I did not put it in the drop box. I have witnesses that can attest to the fact that I did indeed pay this bill. Your supervisor at this location will not let me see the video footage that would show that I did indeed pay this bill. She said that it was not in the box. They stole my money and cut my cable off. I’m a 56 year old disabled woman who they took advantage of. The supervisor would not come out of her office when I went to the store to discuss this with her. She said that it was my fault because i put cash instead of a money order and that there was nothing I could do. She refused to even look at the video which would back up my claim. I now have to file a police report and get a supenea which will cost me more than my bill. If this is the type of people you employ I truly feel sorry for your company.. I have talked to the local police and I am going to file a claim against you. This is the worse customer service that I’ve ever dealt with and I was in the service industry for over 30 years. If you want to know why you are loosing business this is only one example. You employ lying thieves. If they didn’t get the payment I guess the drop box ate it This is not the way to do business and you need to hire honest people that don’t steal customers money.. If they aren’t guilty then she should have watched the surveillance video with me but she refused to. Now I am out 150.00 plus am now a month behind. This should not be allowed to happen to a loyal paying customer. Shame on you people for employing lying thieves. I will now recommend your company to anyone wanting cable service in this They can and should expect a visit from the local police and they will look at the video footage.

  68. I am very unhappy with Suddenlink. If you have a problem you only get to talk with a computer and not a human so you can explain your problem and they can possibly walk you through it, A tech was at my home Sunday, 111818, and as soon as he walked in he stated he knew what the problem was and it took him 20 seconds to correct it. He stated the remote somehow put the TV in USB mode. Well it did it again today and I tried every number for suddenlink to see if someone could walk me through the reset, as he only hit about 3 numbers on the remote to reset. I called and only got the computer who could not help me and would not let me talk with a human. I’m thinking about going with a different service and the 20 second visit will cost me $60.00 for a service call

  69. I called Suddenlink. for a problem with my IP address. Waited on the phone for over a hr. No one answered. I am now looking for another Internet service.
    This is the second time this has happened.

  70. I am setup on ezpay and they don’t take the money, Then I receive a past due bill with a 10 dollar fee call customer service and have been holding for an hour

    THIS IS NOT CUSTOMER SERVICE!!

  71. NOT HAPPY WITH SUDDENLINK AT ALL THEY KEEP CHARGING ME TO COME OUT AND WORK ON IT AND CHARGE US FOR IT,, AND IT IS NEVER FIXED..
    THE PRICE KEEPS GOING UP,,
    IT IS NOT A FRIENDLY PEOPLE TYPE OF SERVICE, I AM LOOKING FOR ANOTHER COMPANY OR JUST GO ON ANTENNA,, I AM SO FED UP WITH IT
    DO YOU KNOW OF ANOTHER COMPANY HERE , THAT IS RELIABLE

  72. when I watch videos from you tube, why does the vider stop and go constantly????? I have done all your home fixes, and still have same problem. WHY am I having this problem, other than sudden link being a second rate internet company??????????????

  73. CALLED THIS NUMBER FIVE TIMES WITH A PROBLEM, THEY WERE TO HAVE A SUPERVISOR CALL ME BUT NO CALL IN 5 DAYS ?? 1-928-855-7815 PLEASE HAVE SOMEONE FROM YOUR OFFICE CALL ME . TOM CRIBBS 661-609-7781 pissed off tom

  74. Suddenlink suddenly changed from Music Choice to Stingray. We listen to classical music and liked Music Choice even though the channels for classical music were limited. We hate Stingray. If you can’t go back to Music choice due to contract issues, please get rid of Stingray asap and go to another music source.
    Thank you.

  75. customer service is the worst,cant talk to the right people to solve my problems,the auto mated cll center is a joke

  76. I have been trying for several hrs to talk to a person & I guess that is impossible My problem is not the trouble in the area I have one tv that the box will not even
    come on. I would very much like to be able to talk to someone & get my problem resolved. At this point I am very disgusted with my service

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