Contact St Louis Post-Dispatch Customer Service

Contacting St. Louis Post-Dispatch Customer Service Center

Contacting St. Louis Post-Dispatch Customer Service Center

St. Louis Post-Dispatch covers metropolitan St. Louis, as well as the state of Missouri. The newspaper is one of the largest in the entire Midwest. The newspaper reached more than 150,000 customers on a daily basis and more than 250,000 on the weekends. If you need to contact the customer service department in order to discuss a story, connect by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 6:30am to 4pm, Saturday and Sunday 7am to 11pm, CST.

  • Customer Service: 1-314-340-8888
  • Online Store: 1-877-767-8785

Fax Numbers:

  • Classified: 1-314-340-8665
  • Retail: 1-314-340-3140
  • Circulation: 1-314-556-6401
  • Business: 1-314-340-3060
  • City Desk: 1-314-340-3050
  • Editorial: 1-314-340-3139
  • Features: 1-314-340-3080
  • Metro: 1-314-340-3058
  • Photo: 1-314-340-3103
  • Sports: 1-314-340-3070

Mailing Address

St. Louis Post-Dispatch 900 North Tucker Blvd. St. Louis, MO 63101


Top Marketing USA The Post-Dispatch Online Store Fulfillment 1332 Baur Boulevard St. Louis, MO 63132


Photo Department St. Louis Post-Dispatch 900 N. Tucker Blvd. St. Louis, MO 63101

Official Website

Customers visiting the St. Louis Post-Dispatch website can read the headlines of the day, read local, state and national news, entertainment news, business news, as well as opinion pieces. Across the top of the website, you will notice trending topics from around the area. If you are a current subscriber, visit the Subscriber Services page for additional information relating to your account.

Social Media

We had the opportunity to connect with the customer service department through social media. We can tell the customer service department cares about customer engagement, based upon the response time. The customer service agent responded within 30 minutes.

Customer Service Email

We sent a message to the customer service department asking how customers could adjust their subscriptions. We received an automated response stating the customer service department would replay within 48 hours, but we have yet to hear from an actual customer service agent.

Our Experience

When we contacted the customer service department, we reached the operator prior to speaking with a customer service agent. After the customer service agent answered the call, we asked if the department had a 24-hour tip line. The agent explained the company did and ended the call. The call was short and to the point, making the overall experience better than expected. Talk to us. Let us know is your experience was better or worse.

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118 Comments on “Contact St Louis Post-Dispatch Customer Service
  1. I have been a post customermore than fifty years. I have not received a paper for two days. I could not get through your phone system.. Your customer service is the pits.

  2. in jan,feb, and march i have missed 6 papers because of bad weather. i understand the reason but would like to be credited for papers not received. thank you

  3. I receive sat and sun delivery service.

    On sat I received adds only…not the newspaper. For 5-3-2014

    On sun I received sun paper ok. For 5-4-2014

    This within a two month time is the 4th misdelivery………
    Please deliver the sat 5-3-2014 paper….not the adds. Thank you.

  4. I canceled my subscription customer contacted me to offer me a
    months free paper i said ok i only got one the srcond week none
    doesnt a month mean four papers i recived my first paper on 6/29/14 i should have recived my last on 07/20/ much for a
    free months free trial.

  5. I’ve had to call the Post two times in the last two weeks because of late delivery and today the newspaper was never delivered. Is there anyone @ the Post who can help with the delivery of the newspaper to our home on a daily basis and on-time without me constantly calling. Each time I call I get this message that the quality of the service is being conveyed to the delivery person. REALLY. Either it isn’t being conveyed or it and not be listened too. Either way, the service sucks.

  6. Three of the last 5 weeks I am having trouble getting the TV Guide delivered. Calling the service center does not get results. I think the carrier ignores requests for re-delivery.
    I am paying extra for this service and not getting satisfaction.

  7. I now live in Arizona but I still call St. Louis home. I was in high school in the early 70’s and the county police were just as crooked as they are now. They were rude, they harassed any black face they saw just like the police south of highway 44 use to. The county and the police south of 44 acted as if blacks weren’t allowed out of the city after dark. That’s part of the reason I moved away but Arizona is worse. This country boast about how it’s changed, not for blacks. The government is still looking at us as second class. All of us in the US are losing our rights because our government is taking them away. What puts a cop above the citizens. They only protect and serve themselves. They are the crooked ones.

  8. I subscribe to the Sunday post only. I have not recieved the paper for the last two Sundays. I don’t know who to notify. that is a huge problem for me. I will never renew my subscription with this papet

  9. We subscribe to the Sunday Post only. I did not receive a my paper today. The neighbor got his. Where is mine? Do you credit me, extend the delivery by a week. I HAVE paid my bill!

  10. been a subscriber for years 3 or 4 yrs ago I signed up for direct pay from my bank got a phone call from person at paper said they would not deliver papers until I paid my bill lo and behold they did not take money from my bank account from june till now not banks fault paper has direct acess to my account someone dropped the ball now instead of small payments to get bill up to date I had to put 105.28 on a credit card money I don’t have at this time someone should have caught this a long time ago

  11. your customer service department is the worst in the country. Your employees do not care what the problem is – just get off the phone. I will cancel my subscription as soon as the current problem is resolved. I have been a subscriber for may years.

  12. Have been a customer for more than 30 yrs.
    Multiple calls to customer service because of missing deliveries.
    Very poor response.
    Representative Brought up multiple times that there was a balance outstanding. I told them that I had just received the bill 5 days prior to the most recent call. I also told them that no one has told me any compensation for the multiple calls and multiple missing papers. The only comment was that there was no monetary credit…just extension for each day there wasn’t delivery. REALLY???.
    On the days the paper wasn’t delivered the comment was they had all day to deliver it. I still haven’t seen the paper 5 hrs after the call.
    No offer to speak to a. Supervisor.
    I’m done..stopped the service.
    Sad that their customer service is so poor that the reps can’t do any more to keep a long time customer.

  13. Rancid. No one answers. These guys have not delivered a paper in months but they managed to get the bill to my house?

  14. Jan. 14, 2015

    I have tried to reach customer service seven times today and have been disconnected each time. I ordered a subscription on Dec. 20 and gave my credit card. Have had two calls from Post asking for payment, even though you now have two of my credit cards. Plus have had terrible delivery service. This is terrible customer service.

  15. Waited on hold for 22 minutes to be disconnected. Called back to discuss my mothers bill. The agent on the phone was the rude and could not tell me correct information. She gave me a weekly rate that did not match up to the yearly rate. Asked to speak to a supervisor and was told there was no one higher than her that I could speak too.

    Lesson, I am cancelling the paper

  16. Delivery has been less than good. Third time in two months–no delivery. On Thanksgiving, no service to bring the paper out. My neighbors have paper, why not me?

    • We have hit and miss delivery. We had snow got a paper, today snow is done, no paper. We were offered credit, but would like a paper to read. Wish we still had two papers, we had much better service.whhen the globe democrat was around service was good

  17. Home delivery is terrible! We get the paper off and on. Sat. the 21st, we got no paper. Again today the 24th we received no paper. Last week a couple days we did not get the paper, but because the weather was so bad, I didn’t call. I am not the only one in our area that gets skipped. Whats happens to the papers when we don’t get them? I am a long time customer, and the delivery service we have now is unacceptable! Could you please help!

  18. Once again it is 11:20am and no paper. I called to check on rates last week and maybe just cut it down to weekends since the paper does not show up until 8-9am, after a 10 minute hold time, the girl came on and asked me to hold. So I said yes and then it hung up on me. When I called back I realized it was a few minutes after 4PM by this time and they had gone home! I called back in the morning and told them my tail but no response. (I am pretty sure it was the same person.) I wanted to get a better deal. something like a new subscriber would get but of course no deals. I cut the cost to just the weekend paper and now it is the weekend and not sure where the paper is. The funniest part is when she told me it we did not get the paper by 6am each morning they could dispatch it out if we call before 9am. That would of been 75% of the time. So who do I call? they are closed. I guess they are trying to get out of the business of delivering. Signed Always Amazed!

  19. I subscribed to the Post at the Home Show in STL on Friday. I have not received a paper yetand it is Wednesday. Please cancel my subscription and refund my payment. I have not subscribed to the Post in a long time because I don’t get the paper half the time and have to call. It is annoying and I don’t want that problem, so please cancel.
    Thank you

  20. I have missed about eight news papers this year 2015,i have called each missed day and explained to the missing paper person about the problem there is a sewer storm drain next to my driveway this is my driveway—————-this is the storm———– drain the delivery person is driving to fast while throwing paper that he or she missed and paper lands in storm drain area please throw paper on driveway or the lawn today is March24,2015 I HAVE HAD THIS PROBLEM FOR YEARS IF YOU KEEP RECORDS JUST LOOK IT UP. THANK YOU JOSEPH LOVE,I LOVE READING MY PAPER

  21. Darn, I was going to add my complaints to your list but after reading all the others I will give you a break and withhold comments till the dust settles.

  22. I was trying to call to see what happened to the paper that I ordered a month ago. I noticed you charged my credit card, but no paper. (It was an issue from 12-21-2014 that I wanted). The price of $1.50 was reasonable to send an individual paper, but I guess the joke is on me. You aren’t going to send it.

    Moving to St Louis and guess that we’ll just buy your paper at a nearby store. It looks like it’s too tough to get delivery of the paper, don’t need to get my blood pressure up calling about no deliveries.

  23. Did not get paper today. Called customer service & he said a courier would deliver one. Still waiting 3 hrs later. Asked him if carrier could call me and I could give them instructions seeing as the last time I called missing paper in they did not follow thru on instructions. Last carrier I had delivered it right. When I got new carrier they obviously did not follow previous
    owners directions and did their it own way. They are very good with delivery but not where I want it which in fact would be much
    easier for them. I pay 350.00 a year
    for paper. Why can’t my carrier phone me so I can tell her where
    I want it ?

  24. I cancelled…I got a paper today at my front door! Am sure my
    promotion subscription expired! I DO NOT WANT THE POST ANY MORE!!!
    Please ensure subscription is cancelled/expired.
    James E hUbbell

  25. i did not receive post on 5/28 or 6/1 i contacted cust service and requested papers be sent you ignored me twice do i need to cancel my subscription

  26. I am submitting this letter to voice my opinion on the outcome of the Boston Marathon Bombing trial. I wish to state that I am extremely proud of the jurors in the sentencing trial of Dzhokhar Tsarnaev. I am so glad that we as a nation are finally accepting that perhaps there is a need for the death penalty in our country. Many people are against the death penalty, I do however respect their right to their own beliefs. I just want to say that with the threat of terrorism becoming so prevalent in
    our country , we as Americans need to stand together and face this enemy with all the strength and courage that is the United States of America. We are the greatest country in this world and at no time should we negotiate with known terrorists for any reason. In my estimation the jurors by reaching this verdict stood by our American values and made the smartest decision for our country and it’s people. I would like to thank each juror for having the courage to stand up for our country and it’s citizens.
    We should stand ready and be prepared for any and all threats that come our way. God bless the United States of America and all that we stand for.

  27. You now owe me $13.50 for non delivery, it does not count when you send the Bellville paper. A full refund would suit me just fine and we could call it quits.

  28. I have been with your paper since 1971. The only complaint I have ever had with your paper is the delivery. Every time it rains my paper is sopping wet. I have called to complain but never heard back from your customer service (which I believe is non existent). Nothing is more frustrating than getting a wet paper and throwing it in the trash can. If this continues I will have no other alternative that to stop my subscription. I did call customer service and was told that someone would call me back…..NEVER HEARD FROM THEM. I realize you hire delivery people but, at least you could instruct them to double bag when its raining.

  29. u peoplle have the worst cust service of any co i have delt with.this am i waited 20 min to pay my bill i was dis connected Itry internet still no luck. too bad there is not another paper in town.I understand why u are loosing buss.

  30. my Wednesday newspaper is being delivered to the incorrect address. This is happening, I believe of his absent,,

  31. Never received reply to my online report of missing paper. Called customer service and person was not helpful at all. Wanted me to pick up the paper for which I paid for delivery already and would credit me for the one day which I did not receive the paper. Asked for one to be mailed since she said they could not deliver with regular carrier. Told they do not do this. Have been a customer over 40 years. No customer service at all. No wonder paper is failing everywhere. Entire block did not get paper. They would not give me any number to call a supervisor of customer service or of the carrier or the carrier’s telephone number. Still trying to figure out why I am paying for delivery when they want me to pick up up the paper. I pay for the paper to be delivered. If indeed I can pick up a paper at their downtown location I think the carrier that did not deliver the paper could pick up the paper also. That is their job to deliver the paper.
    I called some years back when the carriers were throwing just empty bags into the street in mass. At least someone thanked me for calling about that. It is hard to stay in business when you have a problem with your delivery person. They are on the front line to the public. They are the face of the paper and so is your customer service. It is no wonder your circulation is falling. I also tried to use the online feature to read the paper’s articles but it refused me entry that I did not have an account. Interesting, you charge me for it. You continue to drop staff. Bad business model equals going out of business. Please wake up.

  32. Didn’t receive paper on sunday 7/19. This sporadic delivery has been going on for at least two years. I call a company in Ellisville where the papers in my area come from & I’m always told that someone is being let go & new people are coming on board to deliver. When I call the P-D directly, I’m told the paper will be delivered that very day. NOT HAPPENING. Why am I being charged for delivery? For a 30 year subscriber, I expect to get what I pay for. When I receive my bill (it never gets lost), I pay it immediately. That is my responsibility but you blow off your responsibilities to your subscribers. Your telephone robot takes all the info. Why? Nothing is done…no paper.

  33. Well, guess what!! I sent you an angry email on 7/20 & didn’t even get my papers again today. I don’t believe you read any of these complaints.

  34. Every few weeks I do not receive a paper, or it’s the wrong paper. I call before 7 a.m. They tell me a runner will drop off before 9. Then I call again and they tell me someone will deliver before 5. What they are really doing is stalling – until they can deliver it the next day or offer a meek I’m sorry and credit my account. It’s really unbelievable that something so simple a child used to do it now takes several phone calls and 2 days to accomplish. What’s sad is that no one even cares. That’s the thanks I get for being a 7 day delivery customer since 1986.

  35. there is nothing I enjoy less then the three telemarketing calls I receive from the Post on a daily basis. I like it so well that I promise I will never take out another subscription.

  36. Dear Sir I have not received a paper for Fri or Sat. along with the ads and T.V. guide which I am paying extra. This has been going on for several months. I have to call at least once a week. I have been a customer for forty years. If you don’t want me anymore say so and I will stop. On top of that it is a hassel to make a phone call to you. R. Portell

  37. Your home delivery service needs to be improved in the DeSoto area. The hard copy of the post is not going to last with bad service.

  38. Once again the neighbors have receive their newspaper but my house was missed. Now I must wait… 25+ year soon to be gone customer. How disappointing since I have a very short window to read it.

    Also, I found in terrible taste your listing of an article (picture too) on the death of a terrorist – on the same page as the obituaries! I would expect the Post refunded each family and apologized.

  39. I did not get a paper Friday Aug 28th or Saturday Aug 29th. on top of that 2 times this month on rainey mornings the paper was delivered in a single plastic wrapper so paper was wet and unreadable.I have been a customer for a long time but 4 events in one month makes me wonder about my delivery carrier. My addrs 405 Lemonwood dr Saint Peters MO 63376 Tanglewood subdivision.

  40. i have been a subscriber for many years and during such times have put up with your liberal rag. Today was the end. Your editorial cartoon
    Compared ISIS to Republicans. Your paper is dying we all know that. I hope I’m helping it along.
    A republican

  41. I cancelled my paper last Sat. She said $45.00 will be credited to my bank on Mon. Aug. 31, please check to see why that hasn’t happened yet? The carrier did not get here until after 10:00 m-f and on Sunday’s after 1:00??? I will miss it, enjoyed the morning paper with a cup of coffee every morning. I moved here from AZ in May and my paper there was at my doorstep at 6:00 a.m. every morning????
    Thanks, Norma

  42. I only get the Sunday paper. It didn’t get delivered yesterday.. Why? Called b/4 I went to church. Thought it would he here when I returned but it wasn’t. Don’t want credit but do want my paper. Even a day late. Why can’t this be done?

  43. My account # 2034925, On Sunday, September 13, 2015 the only part
    of the paper I received was the advertising flyers, I called in asking for
    delivery of the Regular Sunday Edition, could only talk with a computer and was advised to enter my phone number, and was then told she would have one
    delivered, which I never received
    Now it is Monday, September, 14 2015,–NO PAPER. called in again and talked
    to the same computer, same conversation, still no paper, UNHAPPY subscriber.

  44. Again, no delivery. Apparently this is not uncommon with the PD. I am not a fan of your paper and your inability to perform such rudimentary service is reflection of the poor quality of your product. Wish we had alternative.

  45. Please cancel my subscription. You have auto deduct from my visa account. I tried to stop this auto deduct at Visa and was told I would have to go through you to stop this auto deduct. I cannot talk to a real person when I try to call you.
    Please, please, stop taking money from our Visa account.
    Call us.

  46. No Sat. paper; called was promised one would be sent out – never happened. Was told a supervisor would call about the issues – surprised – never happened. On Mon. and Wed. was told I would receive a call about the delivery issue – SURPRISE (not really) – it still has not happened. Have tried to call customer service four times this a.m. and after a large number of rings the calls the call gets disconnected. Used office, cell & home phone so its not my phone. Maybe the Post should editorialize on its own absolute lack of customer service.

  47. After unbelievable attempts to find how to contact an actual living, breathing person to ask if someone could deliver the Saturday paper that the wonderful route person failed to deliver, all I am able to get on Saturday morning is a robot telling me that you are closed and to call back during regular business hours.

    I will be calling you on Monday morning and cancelling the subscription.

    This was the reason I cancelled my subscription years ago. You have made me regret my decision to continue again.

    Customer service is not one of your gifts.

  48. Customer service at the Post-Dispatch is a disgrace. I have been a customer for 45 years and this past year has been terrible. I am fed up with having to report my morning paper missing. It has happened twice this week alone. It is almost noon and I still haven’t received my paper. Judging from all the previous complaints that I have read on this site, I can see that I am not alone. Someone needs to give whoever is in charge of this the boot. You have left me with no alternative but to cancel my subscription. Your readers deserve better than this. Would it improve your service if angry customers stood outside your business with protest signs? I think it would make many of your subscribers happy to see this on the evening news.

  49. We have had post dispatch delivery for a few years and just cancelled it. We are on the phone with the horrible customer service at least 3 days per week because of no delivery to our house. They repeTedly tell you the paper will be delivered later that day, and of course that is a lie because we never receive it. We also never get our TV guide and when you call the separate number to report that we are told that the Post sends them an email Tha “the delivery problem was resolved and TV guide and paper was delivered to customer”. Of course that is totally wrong. Never received anything. Ask to speak to a supervisor and they will not call you back. The problem with the customer service phone number is they are not even in St. Louis. They could care less just like the Post. Would never get delivery from them again. Horrific customer service.

  50. I would like to cancel my post dispatch subscription – acct # 10098693. It is not convenient to call during the daytime hours. date is 9.30.2015

  51. We didn’t get the Saturday paper. We did get the Sunday paper. I would like to know what I can do to help. Is it a matter of convenience for the person to deliver it, or is it an economic liability to the person delivering it. I would like to receive the paper on a daily basis, and will help where I can. Three times in a week shows a problem that I am willing to help fix.
    Pat Williams
    3637 Kennett Dr.
    St Charles, MO 63301

  52. Regarding my account, #30824770.

    Although I have been an EZ Pay subscriber for many years, I am currently receiving by US Mail bills from the Post-Dispatch in the amount of $92.52 due on 10/16/15 for the term of 10/15/14 through 01/09/16.

    I checked my account information on your website and the information is correct and up-to-date, including my credit card information (which has an expiration date of 07/18).

    Please check my records and stop sending me bills. Thanks very much.

  53. I did not receive my Sunday paper for Oct 18,2015. I made a trip around the division and their paper’s were delivered. Please credit my account. Tks.

  54. I haven’t recieved the paper since 9/28/15, but my cc show I am being charged for it. Called at least 3 times a week since then and was told the same thing. They are having a courier problem in our area and will be given credit for the missing papers. When asked to speak to a delivery manager was told they were all out and would contact me as soon as they could. You would think after getting the same complaint from the same address more than twice they would look into it quickly but I guess they are to busy drinking coffee and playing on the computer to bother with people who are keeping them employed.

  55. I have called, but want to make sure something is done. This is Friday, and we have not received a paper all week?. That is five days without a paper. Also since it is Friday, we did not receive the TV Weekly guide. We were missed 12 weeks of receiving our guide, and of course we did not receive credit. Please contact the person in charge of our delivery. Thank you.

  56. I live in Cincinnati and pay for subscriptions for my elderly mother and disabled brother. My brother is a paraplegic and resides in a large nursing home (converted hospital) on a very busy thoroughfare in the city of St. Louis. He has not received a delivery since last Sunday. I’ve spoken to someone four days in a row after leaving a voicemail on the first day; total of five contacts. I’m on hold now as I type this. Each day there’s been a promise of resolution of the problem, delivery of back issues, delivery on the same day (call was before the 9:00 ‘system shutdown’), and reimbursement for missed days. There’s been no action. This is very frustrating for an avid reader and a distant caregiver. Please contact me and help me assist my family member. Barbara

  57. we did not get the Saturday paper–it is usually here early–but its afternoon–nothing—235 chaparral creek drive Apt 406

    thanks, beverly

  58. I used to get my paper nice and early 6am or earlier, but for about the last 2-3 weeks it does not come until after 10am, I still do not have it today. I realize that everybody can’t be first on the delivery list and am just wondering if this is going to be the new delivery time or maybe, hopefully, this is just a temporary time, like maybe the regular carrier is on vacation or sick and the sub is still learning the route. Could you please advise if you can on this situation.
    Thank you,
    Mike Green

  59. I would like to find out how I can get in touch with a person so I can get some answers instead of the run around? I have had delivery problems since they changed carriers. I either don’t get a paper or I’m missing the TV guide, which I pay extra for. Who can I talk to? I am tired of talking to the recorded machine, this has not solved a problem yet. We all pay too much not to have better delivery. Like a answer soon.

  60. 10/25/15 I did not receive my TV book,called about 9:30-10AM all the customer service personnel were helping other people I could hold for five min. or so.I some
    how was connected to a recording, asked what section was missing from paper. I
    said the TV book which arrived with the Saturday edition and advertisement. The voice said I would be credited for the Sat.paper which was not what I
    wanted. But the recording didn’t care about that. I called again and was told the same as above but I could leave my number and someone would get
    back to me in an hour. Well its 12:42PM and everyone has gone home and I
    still don’t have answer. Thank you

  61. called several times Sunday 10/25 concerning my not getting paper. was assured that I would get it. At 2 pm, I noticed that my neighbors on another street here had received their’s but I still haven’t received mine. I called again and the recording said that I should check the hours of operation and to call during that time. I still do not have a paper and totally fed up with your delivery service and your customer service. Please have customer service manager call me. I am going to go buy my sunday paper and deduct the cost from my bill…….

  62. Well, I finally received my SUNDAY paper this morning, Oct. 26. It was delivered with my Monday paper. I called several times yesterday before they closed shop and left and was assured that I would get it yesterday. It’s a shame you have to go thru so much trash before you can get what you have already paid for. Where are the TV investigative reporters to check on newspapers lies.

  63. AGAIN!!! I did not receive my newspaper this morning. What is YOUR problem? This is ridiculous. Deliver my newspaper today or I will cancel my subscription. I am also on hold for 8 minutes to talk to someone. Such poor customer service. No wonder no one orders your newspaper anymore. I will expect my newspaper by this afternoon. Do they deliver just when they feel like getting up early or not? Your excuse that you have a new delivery system is not working anymore–give me a better excuse!!

  64. This is day 8 that we have not received our paper. Since this includes the weekend, we did not receive our TV guide. All I get is someone saying they will contact the delivery company.

  65. I live at 1417 Bellevue, Richmond Heights. I did not get my paper today. I also did not get papers on October 19, 20, and 21. Am I going to be charged for papers I didn’t get? Am I going to get a paper tomorrow?
    What is going on?
    Tom Coppage.

    • I got the morning papers for 10-29 & 10-30 after 1:00 PM, which I can live with. It’s now 3:30 PM 10-31, and still no paper. Why?
      Tom Coppage, 1417 Bellevue, Richmond Heights.

  66. I phoned early yesterday (Sunday) morning to report that I did not receive the Friday, Saturday or Circulars of this week’s papers. I only subscribe to Friday, Saturday and Sunday. The representative was very nice and said I would have the circulars delivered and I would have a credit for last weekend (no Friday, Saturday or circulars again) and this weekend.
    Well, this morning (Monday), much to my surprise, I received the Sunday edition that I already had. Please speak to this carrier. I have never had trouble before the last 2 weekends…..and I would still like those circulars.

  67. My paper is not being delivered. I have called for the pas week, and still
    no service
    If I continue to miss getting my paper I wish to discontinue the service, and I
    want a refund of my payment
    I don’t have time to keep calling every day to report this

  68. We didn’t get a paper for 9 days in a row. We received yesterday’s paper at 3 in the afternoon, after I called yet once again. I am told no one has our route (186?). With your 1st round of layoffs 2 years ago, we lost a great delivery person. We had some trouble with the last person but at least got a newspaper. Now I have to call every single day. What is wrong with you people?

  69. Contacted by phone yesterday about missed issue yesterday. Today I was delivered a Wall Street Journal instead of Post Dispatch. Can you please get my home delivery straightened out?


  70. ive called several times. Same issue. In last 2 weeks paper arrives late. Around 8 am
    I need it by 7 or no use have to go to work
    Had to wait ON HOLD to complain.
    Nothing helping

  71. It is 8:30 am and no paper. None for our entire street. What’s going on. Lately the paper has been arriving after 7 am…Most people who work would be gone and have nothing to read. Please get this right. Thanks

  72. I’ve been a subscriber to your paper for more than 30 yrs. Over the course of the last few weeks the delivery service has been late every day. I have made you aware of this issue through numerous phone conversations. Because I can no longer count on receiving the paper in a timely manner I feel no choice but to cancel my subscription.

  73. I called AGAIN today that I did not receive a paper delivery- talked to a machine that said I would get a credit and a record would be kept of my calls. No person-just a machine. I have been calling you weekly since after Labor Day weekend about about not getting a paper and sometimes this is two days a week. Last week it was Sat. AND SUN. It is always a different day each week. Are you keeping a record?? Why do I get credit for One paper and been calling weekly no paper for 8 weeks one/two times a week. Why can’t you fix the problem? It takes a long time to get to get a LIVE person and now it is a recording. You did send a courier out ONCE with a Sunday paper! We have been taking the paper for 52 years and I am beginning to think about canceling.

    I called again this morning is had not received a paper again. This has been going on for 8 weeks. They skip me once a week and sometimes two days.

  74. My paper used to arrive between 6-6:30 and now it comes after 8:30. I’d really like to get it by 6:30. Is that possible?

  75. There has, so far, not been a delivery today. I loive at 7169 Hazelwood Lane in University City.; The paper is usually delivered by 6:30 a.m.

  76. Hi i did not get my paper today. They can bring it tomorrow. No need to get it today. Thank you
    Kim Valerio
    410 Sutters Mill Rd
    St peters 63376

  77. does anyone read these posts? Better yet, do they respond or react? The post was delivered on Saturday at 12:15pm!! According to your guidelines it should be delivered by 6am!! What is going on? I talked to your customer service dept and they said to be patient they are doing the best they can. I am the consumer and you provide a service. Obviously you can not provide the service in a timely manner. And I will not be patient, delivery times: wed 11 Thursday 11, Friday 11, Saturday 12:15. Are you going back to being an afternoon paper? Won’t stand for much more. Cancelling is the next option

  78. 4821 Langtree dr. 63128 my paper delivery was received damaged and
    was unable to read Sunday Nov. 1
    called and gave this message never receive replacement paper

  79. Our home phone # is and we live on 6 acres at 10 Old Jamestown Lane, Florissant, 63034. We have not recieved a newspaper for 3 days, Friday, saturday and Sunday. Thursday’s was delivered at the head of our driveway, 400 feet from our front door. For 50 years it has been delivered at our mailbox 1/4 mile from our doo. This we can handle. In years past, our various delivery folks had redlivered any missed papers. Why can’t the present delivery person get it right? It is most annoying.

  80. I have called for the last 3 weeks and we have not been getting our TV Guide
    i called tV GUIDE they sent a message to post also. I pay for and i want it
    I called last week and was told that it was coming right out NO SHOW.
    If we havea new paper carrier please see what is going on.
    Thank Pat baisch
    2904 hilgert dr High Ridge MO.

  81. We did not receive the TV weekly guide this past weekend, Service in that regard has not been an issue recently. phone

  82. I did not receive my Sunday paper for Nov 1, 2015 . When you call your service numbers a voice says experiencing an overload of calls. I am seriously thinking of canceling my subscription. I hope your paper can address this situation. What a shame that a paper that has been in business so long can’t even figure out how to deliver papers. Bring back the Globe Democrat.

  83. my comments are awaiting moderation? How about you get the paper delivered on time!! Let’s continue with the delivery times: Sunday 12:30 pm, Monday, did not get a paper, Tuesday, 10:30a, and Wednesday 11am. Now the management has asked that papers be at our homes by 6 am. Since the switch your deliveries have not even been close. You should be ashamed for such pitiful service. And who suffers??? The customer, which you are going to lose

  84. There is NO customer service at the Post.
    The website is awkward, not easily accessible, lacks submit key after data is entered.
    The phone lines are a joke, estimated hold time of four minutes took over 20 minutes to get a response.
    No wonder your stock has tanked.
    If there was another local paper I’d drop the Post like a hot rock.

  85. Last Sunday I had to call because the paper wasn’t delivered in my subdivision and this Sunday it’s 6 am and you would think they would try to deliver it on time. Nothing

  86. Will you be delivering today’s, Sunday’s P-D, and NY Times to my house? And yesterday’s P-D, which never showed up? Friday’s P-D showed up at 10 am (finally!).

  87. In my 45 years as a subscriber, the last month is the poorest delivery service I have ever received. After 15 days of consecutive calls and emails my complaints have not been resolved and missing papers that I was promised were not received. I want my paper thrown in my DRIVEWAY! I gave up on the 3 missing TV weekly so I called them and arranged mail delivery. Please respond to this email.

  88. I’ve had nothing but problems with your delivery. I’ve made numerous calls. It doesn’t do any good. I missed paper and they gave me credit by moving the date due up. What a joke. They take out of banking account. Now the paper is being delivered to my neighbors. The Post has truly gone down the tube. I’m the only subscriber left on my block. I would think you want to keep any subscribers left.

  89. Your driver that delivers papers in O’Fallon MO is useless and a jerk. I’ve been getting the paper 5 weeks now and complained every week and told everyone of the people I’ve spoke I have copd. I can’t keep getting out under the car and getting papers. This morning I caught him getting out of his car and seen him put it under my tire and car. Someone needs to address this issue. Thank u

  90. Also I have called and called and you guys do nothing. So I will take matters into my own hands. I catch him in the driveway and not in his car like this morning, I will call police and have him arrested. So you need to figure it out . He’s doin it on purpose because I keep calling in

  91. As a new subscriber I cannot believe that I did not receive a complete paper today. I received THREE Living sections, but no news, sports, or classifieds. Surely you people can do better than that. I mean, come on, you screwed up the FIRST DELIVERY?!

  92. Congratulations, you have lost another 40 plus years subscriber. The “customer service” from Indiana is a nice touch – they don’t care as little as you don’t appear to care. The “morning” delivery has occurred after noon for at least 8 weeks; 8 weeks is a long time to find a solution. Waiting 20 minutes to talk to a “representative” who is disinterested and doesn’t even live in St. Louis to discuss a delivery problem doesn’t work. Same no answer every time. Sad to see a former Pulitzer organization drop to the lowest levels of journalism and customer service. Good luck in the future.

  93. I am about to cancel my subscription to the Post Dispatch over this delivery (or lack of delivery) problem. For the past month my paper has not been delivered, been delivered extremely late, and once in a while thrown on my neighbors drive. Calls to the customer service number take forever to get answered. When I do get to talk to a person I hear the same thing about how the delivery service has changed and they are experiencing problems. I’ve asked repeatedly for someone to call me who knows when this frustrating issue will be resolved, but only once did someone care enough about this to call me. So once again, after a month of this delivery issue, why can’t someone fix it?

  94. It is 9:00 am, November 18 and we are still waiting for our paper. Calls to your delivery service assures that any delivery after 6:30 am “is late”, I would be excited to get the paper by 7:30 am. Yesterday it was 9:30. Repeated calls to your service is obviously a waste of time, and not something I should have to do two or three mornings a week. Why have a “late paper” time, then allow it to be ignored. Either you offer a home delivery service or your don’t. I have never experienced such poor delivery service.

  95. Did not receive newspaper delivery today. This is a reoccurring event several times per week which I report, but it seems that nothing is done to alleviate the problem. I subscribed for a morning newspaper, not at afternoon addition

  96. Yesterday Nov. 22 no Sunday paper again. Called in. Paper arrived 10:15. Today no paper. I am paying for home delivery and I don’t get a paper. Maybe I should just cancel. I will wait until next Mon. to decide. Worst service since I signed up 50 years ago. If you do not want customers just say so.

  97. We used to have great service when the delivery was from an owned route. Now that the paper is using their own employees service stinks.

  98. I have weekend delivery but have always received the Monday paper as well. The paper has not been delivered the last three Mondays. (I called in two of those days and a paper was delivered.) I want to know if the Monday paper has been taken off the weekend delivery package or is it at the discretion of the delivery person?

  99. I was put on hold and moved from Department to Department, finally she said she was at the call center in Indiana.
    I only wanted to know the nearest place/gas station,? that will have the Post with all the 2015 Black Friday ads in the paper, like (WalMart, KMart, Target, Lowes, ToysrUs, etc.)
    I live in Farmington, MO 63640
    No one had an answer, hmmmm

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