Contact Safe Auto Customer Service

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Contacting Safe Auto Customer Service Center

Safe Auto is an insurance company that offers only automobile insurance. There is a drop down menu that appears to list all 50 states, but we’re not sure the company currently insures in all 50 states. For instance, when we checked for a quote in North Carolina, we were told Safe Auto does not cover drivers in NC. The list of state requirements at the top of the page is likely also the list of states where coverage is available.

Contact Info:

Phone Contact Numbers

  • General Customer Service: 1-800-723-3288
  • Safe Auto Corporate: 1-614-231-0200
  • Fax Policy Forms: 1-614-456-2940
  • Fax Policy Forms (Pennsylvania): 1-614-456-2935
  • Fax Accounting: 1-614-670-7548
  • Fax Claims: 1-614-670-7563
  • Fax Human Resources: 1-614-944-7927

Mailing Address

Safe Auto lists mailing addresses for nearly every department in the company. Many companies are choosing the more is better approach to customer service as the Internet and social media becomes more popular and widespread. Customers want transparency, which means giving them tons of contact information. Companies that hide things like customer service addresses or email addresses must not really want the customer to be pleased. Safe Auto doesn’t have that problem.

Safe Auto Corporate Office 4 Easton Oval Columbus, OH 43219


Safe Auto Attn: Customer Service PO Box 182109 Columbus, OH 43218


Safe Auto Claims 4 Easton Oval Columbus, OH 43219

Official Website

Simply visit to find the official website for Safe Auto. If Safe Auto is available in your state the state will be listed in the drop down menu on the front page. At the top of the page you can also find state insurance qualifications for 16 states.

If you’d prefer to talk to Safe Auto customer service via Twitter or Facebook, the company has pages on both social sites.

Customer Service Email

Customer service is a huge deal for insurance companies because customers have choices and those choices depend upon many factors, including GREAT customer service. We found five contact email addresses listed on the Safe Auto customer service page.

Our Experience

When customers contact Safe Auto, be prepared with the information necessary to proceed with your call. We called the customer care hotline and while listening to the options, we didn’t answer fast enough and the call ended. We called again and the same thing happened. On the third attempt, we were able to connect with the customer service department.

The question asked of the representative was relating to payment assistance programs. The agent expressed interest in helping customers, but provided little details regarding payment assistance programs. The agent only discussed adjusting the due date. The overall experience was not the best, so we want you to shout out your thoughts. Was your experience better or worse? Let us know.

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Rating: 1.0/5 (2 votes cast)
Contact Safe Auto Customer Service, 1.0 out of 5 based on 2 ratings
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9 Comments on “Contact Safe Auto Customer Service
  1. how long does it take for safe auto after the claim adjuster leaves and then and the vehicle is totaled and then the person does the paper worker that the claim adjuster gave to them how long does it take for safe auto to mail the claim check out to the customer from
    want to know

  2. Safe Auto is more interested in not paying for your claim than they are doing what you paid them to do. One of their clients hit my daughters car while it was parked in a parking lot. The accident is on tape, and was witnessed by 6 executives of the company my daughter works for. It has been close to 45 days now, and the safe auto claims adjuster is playing games with not answering the phone, calling the wrong number, refusing to answer e-mails, etc. Safe auto is a bogus company who is more interested in holding up the people who need insurance and can’t get it anywhere else, then not paying for any claims these people have produced.

  3. Hope you don’t need immediate service – you won’t get it here. Could never get the adjuster to answer the phone or return messages. Called the customer service number and was on hold for an hour. The worst!!

  4. Safe auto is terrible. I will never ever tell anyone to choose them . Unorganized and they careless about their customers. Plz I warn everyone. Dont choose safe auto

  5. safe Auto is horrible when it comes to paying claims they will take on average 60 days to 90 days . And they will take forever to call you or they will dodge your calls.

  6. Safe auto is a fraud and a fake. I got hit by there insured on 4/02/14 while making a right hand turn in my apt. complex, my r turn signal was on also, there insured hit me from behind. The bumper is falling off on the back of the car. All safe auto told me is there customer was not at fault and also customer claims the car that hit me was not insured with safe auto. My police report has the correct license plate and vin # of the Toyota avalon.I even took pictures of the toyota avalon’s license place and vin number and sent it to safe auto they or still refusing to pay the claim for vehicle I was driving in.The person that struck me is a regestered child molester and also handicap. My claims represenative is Chris Tanner who never returns my calls is very rude sometimes hangs up on me during conversation.I WOULD NOT RECOMMEND SAFE AUTO TO MY WORST ENEMEY.

  7. A family member has Safe Auto Insurance and has full coverage. She let another family member drive the car and the person totals it. Safe Auto won’t give her a rental or replace the car at all………………from my experince that’s not how it works if the person you gave permission to has license………………what’s up

  8. January 2015 payment wee3k, I call to make payment and am told monthly rate has jumped over 130 dollars. No mailing, no notice. Difference carried over to february. I make my payment each month on the 12th, when my money comes in. Now date has been pushed up to the 7th, or my insurance will lapse. I ask why i wasnt notified, and they respond that bill sent on january 14th had that info. Read this bill 5 times now, no notice of changed cutoff date. Getting ready to shop for new company. You don’t treat longtime customers this way.

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