Contacting Roadrunner Customer Service Center
Roadrunner is the Internet service sold by Time Warner Cable. Various service tiers are available ranging from download speeds of less than 10 mbps to more than 50 mbps. Time Warner bundles cable and phone services with Internet service to reduce overall prices, but bundle prices are limited to the contract period and will increase when the contract price expires. The Roadrunner website is wholly a customer service site as all orders are placed through the Time Warner shopping page.
Phone Contact Numbers
Listing specific Roadrunner customer service phone numbers is nearly an impossible task. The company offers dedicated customer service numbers for each area, so customers must enter a zip code to access local customer service numbers. The company is spread from west coast to the east coast. The phone numbers we’ve provided are for general customer service, which allows customers to enter the zip code on the phone to direct the call to the appropriate call center.
- Technical Support: 1-866-892-7201
When customer service just won’t due and you need to speak your mind to someone in a higher position, you can write to Time Warner Headquarters.
Time Warner IncOne Time Warner CenterNew York, NY 10019
The official website for Roadrunner is located at http://www.rr.com. There you will find technical support for your Internet connection. Alternatively, if billing or other account issues are the problem, you should visit http://www.timewarner.com for support. Account holders can register for free account and support access online, even if they only have Roadrunner Internet.
Customer Service Email
Contacting Roadrunner for support likely means you have a technical problem. All billing and account issues should be addressed by Time Warner Cable proper rather than Roadrunner customer support. Emailing the tech team is not likely going to be as helpful as you’d like as troubleshooting is much more effective via phone.
- Technical Support: http://help.rr.com/HMSLogic/rrmail.aspx
You can also choose to contact a technical support team member by live chat if your Internet connection is up and running.
We have contacted Time Warner before and received mixed results. We anticipated a different result. We called and connected in little to no time and the customer service agent was great. We asked for information on speeding up our Internet service. The customer care agent explained the available options and even told us how to do so while saving money.
When we can receive answers to our questions and receive information on saving money, this is a win. Did your experience leave you feeling a win or a loss? Tell us in the comment section below.