Contacting Roadrunner Customer Service Center
Roadrunner is the Internet service sold by Time Warner Cable. Various service tiers are available ranging from download speeds of less than 10 mbps to more than 50 mbps. Time Warner bundles cable and phone services with Internet service to reduce overall prices, but bundle prices are limited to the contract period and will increase when the contract price expires. The Roadrunner website is wholly a customer service site as all orders are placed through the Time Warner shopping page.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
Listing specific Roadrunner customer service phone numbers is nearly an impossible task. The company offers dedicated customer service numbers for each area, so customers must enter a zip code to access local customer service numbers. The company is spread from west coast to the east coast. The phone numbers we’ve provided are for general customer service, which allows customers to enter the zip code on the phone to direct the call to the appropriate call center.
- Technical Support: 1-866-892-7201
Mailing Address
When customer service just won’t due and you need to speak your mind to someone in a higher position, you can write to Time Warner Headquarters.
Time Warner IncOne Time Warner CenterNew York, NY 10019
Official Website
The official website for Roadrunner is located at http://www.rr.com. There you will find technical support for your Internet connection. Alternatively, if billing or other account issues are the problem, you should visit http://www.timewarner.com for support. Account holders can register for free account and support access online, even if they only have Roadrunner Internet.
Customer Service Email
Contacting Roadrunner for support likely means you have a technical problem. All billing and account issues should be addressed by Time Warner Cable proper rather than Roadrunner customer support. Emailing the tech team is not likely going to be as helpful as you’d like as troubleshooting is much more effective via phone.
- Technical Support: http://help.rr.com/HMSLogic/rrmail.aspx
You can also choose to contact a technical support team member by live chat if your Internet connection is up and running.
Our Experience
We have contacted Time Warner before and received mixed results. We anticipated a different result. We called and connected in little to no time and the customer service agent was great. We asked for information on speeding up our Internet service. The customer care agent explained the available options and even told us how to do so while saving money.
When we can receive answers to our questions and receive information on saving money, this is a win. Did your experience leave you feeling a win or a loss? Tell us in the comment section below.
I have a problem with roadrunner service. When I asked for help via computer, I was told I would have to pay $38.00! You’re kidding! I’m already paying for the service. It may be time to change.
Well my email don’t work it keeps saying I have the wrong password when I have the password that I had from when I first had my email adress I need help but you can’t email cause my email don’t work so if you can help me find out what’s wrong with it I would greatly appreciate it cause I need my email because I use. It for school so pleas help me ASAP
If you get TWC/RR, be prepared to switch at any moment…
Gentlemen,
I just talked to a technician over the phone.
My problem with not being able to send nor receive any messages was NOT fix.
So starting today please CANCEL MY ACCOUNT WITH YOU.
Pease DO NOT CONTACT ME OVER THE PHONE AS I HAVE HERAING PROBLEMS.
Please advice when you cancel my service with you!
g
i haVE BEEN TRYING TO D/C THE PART OF ROADRUNNER GAMES FOR MONEY I AM SENT FROM ONE SIT TO ANOTHER JUST NOW SAW IN MY BANK STATEMEN THAT THE ARE GOING TO CHARGE ME ON A DIFFERENT CARD PLEASE D/C THE FEE NOW
JUST CANCELL ALL FEE CONECTED TO ROADRUNNER GAMES MPLEASE I ONLY GET TO A SITE AND SENT TO ANOTHER D/C THIS MFEE 6.95
You have prevented me from accesing my email for several days. Your tech reps found the problem was from your end not mine, Your supervisor was supposed to call but apparently cannot tell time as they failed to call as specified.
Keeping me out of my email is going to have consequences, you need to fix this ASAP . We have tax data, medical information and family all on this email. Get me back on right away! I am going to demmand reduced billing for evry day without this service I pay for.
online wit a so called tech rep now, wasting my time another day
I cannot get to my emails through road runners because I do not know who I entered as favorite author. I don’t know. I have more than favorite. Changes as the time movers on. Help please
Having a problem checking e-mail. keep getting knocked off.
Just bought a new computer with Windows 7 Xp Mode trying to set up email account my existing account. Have attempted serveral times changing passwords and they gave me temporary pass word, then went to self care to change it to my personal password. Your webpage is darken in shade background. Cannot type or enter any information. I did manage to receive and send email messages yesterday logging in with your temporary password (took me about 10 times to enter password) finally they started coming up. Each time that I try to logon – it keeps wanting me to re-enter my password. I reenter and still cannot not get logged on. Question what is the Big Secret to get RR Email account to work. Using Windows 7 – with XP Mode????????
I do not remember my password and I need it – Please respond as I do not remember the answer to the security question asked
thanks
I will work lease purchase for road runner,48 state and Canada.it this is possible.
I have a bone to pick with YOU. I have an expensive bundle yet cannot get my email most of the tome. on the desktop that takes me to my email automatically?