Contact Red Robin Customer Service

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Contacting Red Robin Customer Service Center

Red Robin is a franchised casual dining restaurant founded in Washington, but currently based out of Colorado. The company started small in the late 1960’s and subsequently grew into one of the larger chains in the United States. There are currently more than 400 locations across the states. The company, similar to other restaurants, takes pride in quality and service. In the event customer need assistance or want to voice a concern, they can connect with the customer service department or the corporate offices by mail, phone, email or through social media.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-877-733-6543
  • Corporate Headquarters: 303-846-6000

Mailing Address

Red Robin Gourmet Burgers, Inc.6312 S. Fiddlers Green Circle Suite 200N Greenwood Village, CO 80111

Official Website

Customer visiting the official Red Robin website can take a closer look at the menu, find the nearest location, learn about the Red Royalty loyalty program or purchase gift cards. The website also features a kids section featuring online games and activities.

Social Media

Customers can reach out to the customer support team on social media. We noticed several comments answered and addressed by customer care agents. We can only assume the responses are provided during regular business hours. Below are the available social media platforms available to connect with Red Robin.

Customer Service Email

The customer service email or customer contact form is divided into two different sections, general comments and dining experience. We sent a message using the general comments contact form. We sent a message asking if food preparation was performed in a peanut-free environment. There was no indication listed on the website. We received a tracking number, but the automated message did not explain when a customer care agent would return our message.

Our Experience

There were three available options when connecting with the customer service department. Customers can seek out the department relating to the customer rewards program, the department which deals with dining experiences and the general customer service department. We connected with the general customer service department. After waiting approximately 2 minutes, our call connected with a live agent. The agent was professional and helpful. By the end of the call, our concerns were addressed and resolved. We like Red Robin. The company placed the needs of the customer first. Was you call similar to our call? We would love to hear your customer service experience. Share your story in the comment section below.

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Rate your customer service experience:
Rating: 2.3/5 (33 votes cast)
Contact Red Robin Customer Service, 2.3 out of 5 based on 33 ratings
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136 Comments on “Contact Red Robin Customer Service
  1. I was helping a friend register his royalty card online, but the email he has is already registered to a different card. Is there any way to delete the account for the other card that he doesn’t have? The email is

  2. Hi. I’m Todd king. I’m part of the royalty. Club. Came into. One of restraurnts. It was my birthday. Suppose to gotten a free. Sandwich. Lady entered. My info. In computer. But. When I got the bag. Of food the free sandwich. Wasn’t in there

  3. I had to complain about the Red Robin commercials. The Agency who is responsible for this commercial should be fired. “Burger Daddy” ??? And the other one is worse. The actress is very strange. You can be sure I will never walk into a Red Robin Restaurant, even if the food was free. They are twisted t.v . Spots and does not entice the viewer to want to eat at their restaurants. Maybe there is a cult message there that I missed. Please explain. The voice of the older woman doing the commercial sounds like someone running their fingers down a chalkboard. As soon as the commercial appears. I use the clicker to change the station. I did go to other sites, and many people feel this way. Maybe it was designed to piss people offer and have people respond negatively–this does not sell hamburgs. Lost my business.

    • I agree 100% with Margie on the Red robin commercials. I have not or will I go to any RED ROBIN burger chains….

      I had to complain about the Red Robin commercials. The Agency who is responsible for this commercial should be fired. “Burger Daddy” ??? And the other one is worse. The actress is very strange. You can be sure I will never walk into a Red Robin Restaurant, even if the food was free. They are twisted t.v . Spots and does not entice the viewer to want to eat at their restaurants. Maybe there is a cult message there that I missed. Please explain. The voice of the older woman doing the commercial sounds like someone running their fingers down a chalkboard. As soon as the commercial appears. I use the clicker to change the station. I did go to other sites, and many people feel this way. Maybe it was designed to piss people offer and have people respond negatively–this does not sell hamburgs. Lost my business.

  4. Horrible service at restaurant near edwards IMAX in Houston Texas. Slow lunch and stl could not get service.

  5. What is with your commercial?!? Do you honestly believe that you have to be a ‘teenager going through a phase’ to be vegetarian or vegan?!? There are penty of places offering vegetarian fare, that don’t make fun of meatless customers, that we can frequent.

  6. We visited the Sherwood RR and were seated by the windows in booth and the window seals plus windows and along the floor was so dirty. It almost made me sick. As I looked around the store is not clean at all. With all the commotion and busyness of a red robin you don’t notice. But I really hope this goes to someone who will check their cleanliness at this store. It’s a very busy popular one that I would hate to think is dirty!

  7. My wife and I had eaten ate the Red Robin in Deptford, N.J. and will never eat there again. We were seated close to the area where the food was coming from and could hear the General Manager rudely yelling at several employees through out our visit. He seemed to have no respect for his employees at all. It wasn’t just how he was saying things but also WHAT he was saying. We had written down a number on the building and got his name as well, Justin Bach , but we didn’t call. Thought it was best just to never visit there again. Was the worse experience we’ve ever had at a restaurant.

  8. I would like to invite you to open in lubbock Tx! I feel that you are missing out on a growing oppritunity here! We have a population of more than 233000 in 2011 and you have a resteraunt in Amarillo Tx and they ar 40000 smaller! Lubbock is home to Texas tech university, lubbock Christian university and also two colleges. We have two major medical hospitals! We are growing and by now it’s probably over 250000 in populatin! It would be a great mistake not to have you here to grow with us! The wife and I always stop in Fort Worth to eat there each time we go there! With all of the new resteraunts that have come into lubbock in the past 6 mths to a year I’m amazed that redrobin has not been one of them! To put it simply your missing the boat by not being here!!

    Thank you
    Wade Wiley

  9. I visited Red Robin store in Plainfield, in on today’s date for my birthday lunch. Although I’m in the birthday club, that does not excuse the waitress Brittany from being somewhat rude. First she tried to tell me I didn’t want a strawberry limeade as no one as ever ordered it. I advised her that I happen to like the drink and wouldn’t like the raspberry which is why I asked if it could be substituted. My food comes, I had to ask for silverware and extra napkins. As I biting into my burger, she hurriedly brings my check without asking if I needed anything else. She waited to the very end to asked if I needed another drink, my glass was watered down by now and I still had food on my plate and needed a refill. Not that she was more attentive to other consumers, but at least they didn’t have to ask for silverware or refills. Needless to say I won’t be coming to this location again and will be telling coworkers and friend not to come either.

  10. My mom and I went to the red robin in Fredericksburg va, September 24, 2013 at 5: 40 pm and we got a very poor service. The waiter was very cordial and everything was fine until we ordered our food. The food arrived 45 minutes later cold with just two of us ordering and an almost empty restaurant. We left there at 6:45. The waiter was very nice always checking up on us and making sure we were comfortable. Unfortunately the food there was awful it was and hard and my mother only ate a quarter of her burger while I had to eat mine because I had only eaten breakfast. This was my favorite place to eat and we used to go here at least once a week and now we are not looking to return there again.

  11. Sunday November 3, 2013 Table 53/1 6:30pm
    Before My wife and I (just the two of us)entered the Fort Wayne Indiana Red Robin, we noticed that there was a line. I thought we could go to the bar area because there were open tables and other patrons in that area. My wife asked the male that was taking names if we could sit in the bar area and he said no. He said it wasn’t open for seating but there were two couples already in the area seated and eating. So we waited. Another couple walked in and he told them the same story and they waited. Another couple came in and they got the same. After about 10 to 15 min, the first couple went into the bar area, sat down and a waiter started taking care of them. A couple of minutes went by and a management person came up to the guy and started giving him the what-for for not seating people in the bar. My wife then talked to him and he had put the wrong name down for our party. We were told 15 minutes and after 1/2 hour, we were finally seated at a regular table. As we were sitting there, we watched as 1 after 1, the tables in the bar were filling up.I will say that the rest of the staff was wonderful and our waitress did a fabulous job. The food was and has always been great. My only problem was the guy at the front desk and his making us wait for no particular reason. We almost left. We’ve never had this problem any other time that we have eaten there (he has never taken our name before and if we see him there again, we’ll leave). Thank you.

  12. Hi,

    I usually don’t go to Red Robin during the week for lunch while I’m at work. Today I decided I would try it…I ordered the Prime Rib dip and an ice tea. My husband usually would order this and has made comments that it’s not very big, it’s been shrunk down…so it doesn’t really satisfy him.. I thought well that’s warm and not big, so I’ll have it for lunch. I didn’t look at the prices, but was quite surprised to find that I spent $18.05 for that with tax, then added 2.00 for tip. My lunch was $20.00…I don’t think I’ll ever go there for lunch again. Sorry you’re so expensive… the sandwich wasn’t even regular sized…


  13. What the heck, red robin?! I really have enjoyed coming to your restaurant since I was younger but I recently ate there and I am not a fan of the “new look.” It looks like the fun family-friendly red robin turned into a “wanna be club scene.” It doesn’t look sophisticated. It looks ridiculous. The hostess was confused why we didn’t want to sit at the bar and listen to loud football even though we were 21. She tried to sit us there twice. Then it took forever for our server to take our order. Probably not going back…

  14. I really miss the old way burgers were served partially wrapped and in a basket with the fries. The paper wrap made the burgers, especially the fish burger, much easier to handle and eat. Also much preferred the fries in the basket as that new fry cup without the bottom is a ridiculous concept. People try to lift the cup and the fries fall out – not user friendly. Please go back to the old way of serving burgers and fries. The new way makes your restaurant less appealing to the customer and I’m less apt to return – my friends and family agree.

  15. I get an email every year for my free Birthday burger. This year I didnt get one so I went November 30…and talked to them hoping to get my birthday burger and they have converted to some rewards program in which i can go any day of the month of my birthday…however 24 hours after i register i will now get my free birthday burger…oh wait sorry too late this year. I have to wait until next year. So I had topay for my birthday burger this year. Thanks Red Robin…????? Because they are not associated with the people who send those out….they cant do anything about it! Wont be spendibg another birthday there…their loss !!

  16. Went to Red Robin yesterday on 12/5. Ordered 3 meals and ask the waitress to add the credit to my Red Royalty account. The waitress failed to do so and the service was slow. I regret leaving her any tip. Bad service.

  17. Red Robin in Rochester NY is getting worse and worse every time we go there! the management is AWFUL along with the waitresses hostess and cooks! I don’t recommend THIS red robin to anyone!

  18. What seems to be the problem with your Royalty cards? Twice now my family has gone out for dinner and told that when they scanned my Royalty card it was invalid…”so we are giving you a new card.” What about the burgers I brought before this one? None of the other cards in my wallet seem to have this problem. I’m sorry but the staff should handle this problem a different way.

  19. I have always enjoyed your food. Great job! But as an added bonus the waiter told me “Merry Christmas” when we got ready to leave. Thanks for keeping Christ in Christmas.

  20. One of the worst web interfaces ever. Trying to contact customer service and the online form keeps clearing itself when you get to “location of restaurant”. uggg I guess they don’t get many “contact us” emails to deal with. Other parts of their site and their Android app are horrid.

  21. My husband and I ate at Red Robin, Mall 205 in Portland, OR. The service was fine, however, he had the egg and bacon burger. He mentioned the bacon was uncooked, but that was it. Later that night he had what I would consider food poisoning, and was vomiting with diarrhea for five hours. He called the general manager of this location and informed him of what happened. He was not asking for a free meal (who wants a free meal from the restaurant they just got sick off of??), just wanted to make him aware of what had happened. The general manager proceeded to tell him that it was impossible that he got sick off of their food in such a short amount of time. My husband also told him that he was a store manager of a store next to his red robin and told him that he would want to be aware of something like this if it was him. Later that day, 2 employees from that red robin went to my husband’s store, opened the door, and yelled “red robin… yummm” and then ran. I am disgusted by these immature acts and will never recommend this place to anyone. I tried to get ahold of customer service because I feel that these children should be held accountable for their unprofessional actions, but of course there is some “glitch” and I can not find any other way to contact some one higher then the general manager. Such is life. Unfortunately, I did enjoy the food, but I will not tolerate this kind of service.

  22. I went to red robin ordered a buffalo chicken wrap, told the waiter specifically I did not want anything in it besides grilled buffalo chicken. I received my meal with carrots and celery in it and I asked him what it was…his response, “Oh that’s carrots, its good don’t worry it wont kill you.” Then walked away. that was so unprofessional. I was a waitress and if that ever happened I would apologize immediately and take it back to get a new one. Then I was taking the vegetables out of the second wrap and I found a piece of hair in it, I did not say anything because I was beyond frustrated and was just hoping it was my own.. Then once my boyfriend and I were done eating and drinking, there was something stuck to the bottom of his beer glass. This was the worst experience I have ever had.

  23. First time to a red robins . Walked in dirty napkins all over the floor and hostess stand was a complete mess I hve a pic but no where to submit on here. Upon being sat I must have walked by 15 dirty tables! We were sat in the back corner next to a child’s dirty buster chair on a ledge over our table. The glasses felt gritty and tasted like dish soap. Food was mediocre at best. GREAT FIRST IMPRESSION GUYS, needless to say I don’t think I’ll be going back anytime soon.

  24. I have to say that we will not be visiting your establishment again. It was the worst dining experience we have had. We were at a Salt Lake City location, and while the food was not bad, the service was less than desirable. We saw our waiter a total of 3 times the whole time we were there. He took our order, delivered the food, and within 10 minutes, delivered our check stating there was no hurry. He never asked if we needed refills on our drinks or if the food was ok. The icing on the cake was the fact that we were in the back corner and were able to see all the employees sitting around and talking in a section one over from where we were. As we were leaving, I asked for a manager. When I explained the situation to him and expressed how unhappy we were, he simply replied “I’ll check into it”. He also came across as a very arrogant jerk.

    This was the first time I have visited your restaurant, and will most definitely be the last.

  25. Today, January 1, 2014, my wife, daughter and son-in-law, along with 3 grandsons entered your Hulen Mall restaurant for lunch around 1:20 pm. We asked for a table since a booth can be very difficult with children. After a ten minute wait, the hostess escorted my party to the back corner booth, while passing several empty tables. When we got to the booth I reminded her that we would prefer a table. She seated us at the tables and left. After another 10 minutes, I got up and asked for some menus. After 5 more minutes we decided to leave. Poor service! We will not be returning to this location.
    I tried to leave a comment on the Red a Robin website and the comment page kept freezing.

  26. Hello my name is Brooke Rolfe, I filled out an online application with your company, and I was curious to see if you had received the information yet.

  27. I have a red royalty card, I registered and they the restaurant does not acknowledge this card I have only one card and there is no way I seem to be getting anywhere, I was told today jan. 22 to combine the two cards with the one I am using and I can’t seem to contact red robin to correct this issue I am having, what is the sense of having a card if it doesn’t acknowledge the card I am using RedRobbin contact me so this can get straightened out, pat

  28. To whom it may concern,
    I was reminded today why I had not been in a red robin restaurant in about three years, ( I just could’nt remember). I was reminded today though, after going to your restaurant today in north scottsdale to eat lunch. The food was brought out to me by the bartender and was asked at time if I needed anything more, I ask for hot sause which he brought out. After that I finally was able to get his attention after 15 minutes of waiting he came over, and I asked for my bill about 11 dollars. He asked me if there was anything wrong with the food since I had not eaten any of it. I answered no, just bring me the bill and I paid it. The reason I was not able to eat my food was, i was never brought a napkin or silverware to eat with, by that time my food was cold. (deja vu) thats exactly what happened about three years ago. Your service was very poor if not nonexistent, there was only one other patron in the bar area.there is an old saying that goes like this”fool me once shame on you, fool me twice shame on me” I will make sure I tell all my friends.


  29. Don’t complain much my waitress was bad no straws had grandson birthday Wednesday was work day so went to dinner wasn’t good service she feel like as sorry table 83/1aprove like hamburgers go to somewhere with better srevice

  30. yes our visit to an MN red robin leaves a lot to be right!!!
    1 food was cold. And wrong from what we order. service>>>what service we were sitting very quickly but then had to wait wait
    when we did get our food waitress, where did she go>>>>
    re order the bottomless fries….20 min later yes but no sauce…they were making more but will takes 5 more min.
    and also no silverware .but she sure was quick in giving us our check and in taking it to pay,….

  31. Kevin is a nice man and he is good with the customer service and when I come back I wood like for him give me serive. I like red robins and it is so good. So think you kevin for the good customer service.

  32. Hello. Today 2/14/14, my brothers and I went to Red Robin at the Bothell, Wa location. This is the first time I have ever had to make a complaint. I go to Red Robin all the time, at many locations. But this complaint has nothing to do with the Red Robin establishment. The waitress we had was very bizarre and just flat out rude. She seemed as if she was stoned or maybe on xanax or something. My little brother asked for water and she just kept saying no. He would ask for sauce she just replied no with a serious face. When he ordered his meal she said no and that we would have to order for him. She kept complaining to us about her working 14 hours straight. We ate at 745 pm so I am not sure how she was working at 5:45am anyhow. She brought up about us tipping right when we sat down and it made it really awkward. There was a moment when we were trying to box up the rest of our meal but she started to take the plate, we told her we wanted to box the rest, and then she proceeded to slam the plate on the table and walked away. Again this all may be a weird sense of humor was just really uncomfortable, rude and bizarre. I believe our waitress’s name was Jasmine although she never told us her name formally. Just read the name tag. Anyways maybe she was just having a hard day but again I state we are a pretty easy going family, but this was just flat out weird as if the individual was on drugs or downers or just something. Thanks.

  33. We had such horrible service at the Hilliard Rome location last night. First, the man would not take our 10% discount off our order. He stated that it was only Mon-Thurs, but it does not say that on my Royalty account. Then, we ordered extra tartar sauce, did not receive them and the fish we ordered so so overcooked, you could not eat the breading at all. We had to tear it all off to eat the fish. Not at all worth the $26.00 we spent. Don’t think we will make that mistake again!

  34. Hello my name is Keri from Kenosha,Wi and I am writing.a review to let everyone know my experience yesterday evening at the Kenosha location!!! I am very pleased with my visit and the food was excellent! It was Valentines Day and with the 30min wait and how packed the restraunt was the staff was so friendly and patient. There were sevaral employee working together to make sure everyone was seated properly and quickly as possible. I was impressed with how fast our food arrived and how great our experience was. Thank You Kenosha Team we will be back to enjoy!!! Keri

  35. My husband and I had lunch at your restaurant located at 1125 wooddruff Rd. In Greenville, SC on Friday, February 14th. Our server was Cindy and I just had to write to let you know how well she took care of us. She was very knowledgeable about your food and drinks and was more than happy to split our order. Her personality was very positive and she made our dining experience a pleasant one. She should be commended on the way she performs her job. When we return to Red Robin, we will look for Cindy and hope to get a seat in her section.

    Cindy gave us a survey code: 335 162 000 046 116

  36. Sunday, Feb 16th, went into Red Robbins in Brannon Crossing Nicholasville, Ky. Approx. 3:30 pm, and it wasn’t busy at all. Started by walking in and no response from the greeter, I stepped in front of him, as he was in a daze and asked him if we could have a table. In a very lethargic manner he said he would have to go see what tables he had available… Was gone for several minutes, my husband and I decided we would just set in the bar area. When he finally came back, we asked to be seated in that area, after taking us over. We set more over 10 minutes without any acknowledgement from anyone!! Numerous waiter walking through, but not once asked if we had be helped…. Not acceptable in my book at all. When leaving my husband spoke to the Greeter!!! (Young man), and told him what horrible Customer Service and no concern from him at all. I asked to speak to the manager my husband already getting the car. She did offer to buy dinner, but it was really to late. To many restaurants out there to allow such HORRIBLE SERVICE.. I may be just one that complains, but numerous out there just simply won’t come back.. Poor Customer Service is a reflection of Management and your corporation. Thank You for Listening.

  37. after reading all the negative comments regarding service and attitudes of the help if the patrons do not complain to the manager how can the problem be corrected. I personally have eaten at several different Red Robin restaurants in Florida and never encounter poor service, cold food, or rudeness from the personnel. The managers would go around the restaurant asking everyone if everything was okay. If no one speaks up it is not the fault of the manager. Sorry Folks I love Red Robin.

  38. Today was my Grand Daughter’s 10th birthday and all she has been asking is that I taker to red Robin for luch, so I did and this is what followed:

    Upon entering the resturant we were greated promptly and politely at which time I told the young lady that it was my Grand Daughter’s 10th birthday (Which as we know only happens once in a life time) and expected something of a recognition for her when we finished our meal, but there was NOTHING. Every other resturant on the planet that is family oriented (Which I thought Red Robin was) makes birthdays special, but again there was not a peep from anyone.

    The Manager was hoovering around everywhere but not even she made an effort to make this day special.

    I would NOT reccommend Red Robiin (Especially this one) for any special occasion.

    From a VERY dissapointed patron

  39. We went to the Victorville location today. Our servers name was Tina. She was great, we were on a time crunch and she made sure we were out in enough time so we can go back to work. Food was taken out to us in a quickly manner. Tasted great. She was so friendly and was on top of things!! See you again soon Red Robin.

  40. My wife and daughter and I went to the Tanasbourne RedRobin for dinner today. The food was great as usual. What really setthis meal apart was our server. Her name was Asheley. She was awsome. Very knowledgable and a personality that lit up the room.I have dined in some great restaraunts all over this country and some in Europe. She would have been a great adition to the staff in anyone of these restaraunts. I was so impressed. I thought she must have had at least one thing that wasn’t great. I thought about it and decided there was none. She was one if not the best server I have ever had. If you could staff all your location with a full crew of Asheleys you would have the corner on friendly dinning. I hope we get her as our server mny more times. Great job Asheley

  41. By the way the RedRobin we went to was in Beaverton oregon. I went brain dead and forgot to put that in my revue.

  42. Let me start off by saying that I have never complained on a review but I MUST speak out about a Red Robin commercial that I just witnessed while watching TV with my 10 year old daughter. It was very offensive and totally uncalled for. It was a mom in Red Robin with her two children. She proceeded to use the F word along with a couple of other inappropriate words, she did cover her child’s ears while saying these fowl words but my 10 year old daughters ears were not covered while we set there and watched. Red Robins Advertising Dept should be ashamed of themselves!!!!! After seeing this, I seriously don’t think I’ll be dining at this restaurant.

  43. I just saw commercial covering ears of child then breaking word!!! Shame on you for the low class commercial. It turned me off and can never support your companies again. Very distasteful !

  44. Just saw commercial covering child’s ears and bleeping words!! Very distasteful!! No more red robins for me thank you!!!!!

  45. Today I went to red Robin the food was good but it was felt so dirty and unclean when you’re walking into there are fingerprints all over the front door the windows are dirty the booths Had old food on the backs yuck I can’t believe that I ate it but I did and I’m not sure if I will go there. But the burgers was good the fries was great. It just need to be cleaned. I went to the South Plainfield New Jersey and Hadley center it was just dirty okay

  46. Want be visiting Red Robin– Your TV ad 3/4/2014 was ugly and vulgar with cursing and unfit language for children to hear or view, even with the bleeping out of words….nothing could be more “insane” for a company who seems to want to reach out to family oriented business…sorry, but you missed the boat. Remove your disgusting and unappetizing ad so my children want be exposed to your advertising ploys of discuss!

  47. I just saw your VULGAR Commercial! If cussing on a commercial is what you think you need to do to get business then it is sad!!!!!!! I now will NOT BE GIVING YOU ANY BUSINESS OR RECOMMEND ANYONE TO GO THERE!!

  48. They were short we waited over hour for food. They offer no frys nothing I had to force the waitress to talk to me. The food when we got it was the order. My burger was wrong and raw in middle I will not ever go back becasue this is on going issue with this red roben

  49. I can’t believe what’s suppose to be a family restaurant has such a raunchy commercial with profanity. What a bad example you are setting for our kids. You’ve just lost a customer.

  50. I visited your establishment in Deptford, NJ (around 8 pm) for the first time on 3/6/13 and will NEVER be going back. I had an unfortunate situation occur while I was there(I had a seizure in the bathroom and hit my head pretty badly)The manager(I believe her name was Lisa) was very friendly and called 911. She stayed with me until the ambulance arrived. My sister (whom I was dining with) left the bathroom to gather our belongings and while she was at the table the waiter pretty much attacked her for having to pay the bill before she left! SERIOUSLY!!!! My sister was already stressing b/c of what was going on with me and then to have to pay the bill for a dinner we never even ate was just abusrd!!! I will not be returning ever again b/c as a first time diner in your restaurant with such a lack of sympaty for your customers is insane! I will be contacting corporate once your “CONTACT US” problem on your websit is resolved!

  51. Just watched the new Red Robin commercial…appalling! I thought this was supposed to be a family atmosphere and now they are dropping the “F” bomb…( bleeped out of course), to describe one of their burgers!
    It seems now Red Robin is lowering g their standards and product to conform to society.
    You have a good product…pick yourselves up and stand on it!! Don’t stoop to fit in with the rest of the media idiots….seriously…drop the commercial!

  52. Just wanted to let you know that I do not appreciate your recent commercial that uses curse words & you even have a child on this commercial covering up her ears to not hear your spokeswoman cuss (mouths) while it’s obvious the mother of this child is right there & she is even smiling during this commercial. As a mom myself this would make me very angry…NOT SMILE!!! SERIOUSLY!!! That is so wrong. I will discourage my family & friends from going to your restaurant. Why do you have to stoop so low???????????So very sad in my opinion!!!!!! There is enough wrong with this world without Red Robin cussing on national TV. I am so bothered by this & wanted you to know that!!!!! Don’t pretend to be a “family” restaurant. Because you are not!!!

    Sheila R. Thomas

  53. To whom it may concern,
    I am not normally one to make a complaint about a commercial for I think I have a very good sense of humor. However, in this case I will. I have been to your establishment numerous times with my wife and my kids. I thought that this is supposed to be a family restaurant and after seeing the last commercial where the lady covers the little girls ears then uncovers them and says a bleeped out cuss word, my wife and I our very disappointed in your marketing strategy. In NO way does that make me want to ever bring my family back in there. Especially how excited my kids get when I even mention the word of going to Red Robins house then having to explain to them what she said on your commercial. Again, I am one that is not easily offended but in this case I am extremely disappointed. Also FYI, my wife is in marketing and advertising and she says that is not the kind of attention you want to attract to your family oriented business. I hope this letter is taken into consideration when making your next commercial.

    Corey Thomas

  54. We ate at the Red Robin in Ammon ID 83406. We came out for a Happy Birthday Celebration for my mom and the waiter was great & the food was great. The only thing I wanted to address was I have a gluten allergy and the waiter told my husband they had gluten free bread after asking them to wrap my sandwich in lettuce. That was nice of him but I think if Red Robin charges for the bun they should specify that and above all I think it would be nice if the company just gave it to you because its a courtesy issue. It wasn’t a lot of money. Just a $1 but it all adds up & I would have been fine with the lettuce wrap. I know GF items cost more but not everyone orders GF buns. Just wanted to put my input in. :)

  55. I want to make a comment about a Red Robin commercial I recently saw on TV. It has an adult standing behind two young children covering their ears and Uncovering them. The last statement was when the adult uncovered the child’s ears and she said a bad word(bleeped out of course but everyone knows the word)…the child’s eyes wide open.
    I am very disappointed in the quality of the commercial and it is A shame you have to resort to do this type of advertising!
    This is NOT family friendly and we will not be patronizing your restaurants anymore.

  56. Your Damn Good Burger commercial is extremely offensive. It is so obvious what word the waitress is saying, even with your poor attempt to bleep the F word. What makes you think your restaurant and/or food selections will be more appealing by using such language. It is NOT FUNNY and it is NOT CUTE. Not only will I no longer take my family to Red Robin, I will make sure all of my friends and my kids team mates choose another place to eat.

  57. I just wanted to express how disappointed I am when I seen the New Red Robbins commercial on tv when the actress is talking and they blank out the F word I just don’t understand what this world is coming to. I feel so sorry for these kids growing up seeing that even a commercial for food has to have cursing in it! It makes me sad.

  58. I am so disappointed that Red Robin felt that they had to belittle the public by cursing in their commercial. And with a child present, particularly a black child. I feel totally disrespected. The name of the burger is quite bad enough. I’m not sure what you are trying to get over to the public but I am insulted as a consumer and a customer. Please make that a former customer, I will never set foot in your restaurant again.

  59. I would like to say that your newest commercial where the profanity is used is vulgar. My grandson who is 10, was amazed that such language could be used on television. I think it should be taken off air. I will patronize your establishment as long as language such as that is used where children can hear it.

  60. Just saw your shameful commercial. Someone needs to evaluate your your advertising group. You won’t lost our business.

  61. I am 68 years old and I had the best hamburger I have ever eaten at the Red Robin in Janesville, Wisconsin. Wish we had one near me in Rhinelander, Wisconsin.

  62. We just ordered to go from red robin on airport rd, allentown pa and the fries wasn’t fresh, so salty and not even the steak fries style, it was so skinny and hard. Seriously such a shame.

  63. The latest commercial is the worst I have seen. I am offended by the reference to filthy language by bleeping. I will never set foot in another red robin restaurant again

  64. Person answering phone for take out orders does not know the store menu. Charged $16 for a box of fries and 4 shrimp!!!! Ridiculous!!!!


  66. I was watching cmt and a red robin commercial came on and the woman on there was cursing I really don’t appreciate that at all. If this is a family based restaurant there shouldn’t be cursing on a commercial. I will NEVER go back to any red robin restaurant because of that commercial. That was just uncalled for really.

  67. I am appalled by your most recent commercial with the swear words. You put children in that commercial. Way to destroy innocense in 10 seconds or less! You’re supposed to be a FAMILY restaurant! What kind of example are you setting?? Shame on you, Red Robin. Shame on you.

  68. Will not be eating at your establishment due to low regard for children’s values and a high regard for vulgarity. You got it wrong

  69. I would thank you for the great service and food, me and my friends had tonight, at your Scottsdale Az. location on Shea. We had you server Megan and she was great, your staff was very good.
    Thank You

  70. 3 of us Ate at red ribin tonight because its my favorite place… everything was fantastic… until we got home and us 3 had to fight for the 2 bathrooms repeatedly. Makes me never want to eat there again. We all got different kinds of hamburgers… pretty miserable and disappointed.

  71. Lunch at the Eugene Oregon restaurant.Have always loved the food! But we waited 45 min for it.when we finally got a refill on fries.We were leaving.We didn’t get offered anything for bad experience.I don’t know if I’ll ever go back.

  72. I think Red Robin should have locations in Monticello fl. Jefferson,Madison Fl madison county,Perry Fl. Taylor county Leon county,gadsten couny. C onsider open new location in these areas this summer

  73. The number on the back of our card is: 30384 0017 63567
    Is this a card that has been expired? When I go into your page it is under Fred Phelps but apparently it doesn’t recognize this card. My husbands birthday was today (06/16/36) 2014 and we were not able to have his birthday burger. Help,, don’t know if we need to start all over again with new card….. Need your help. Thanks

  74. Me and my wife went to Red Robin in Germantown MD at 8:45pm and sat at table 12 and ordered a monster burger lettuce wrapped. 35 minutes later the waiter came by to and blame the delay on the kitchen. I grabbed a manager and told him that we have been sitting there for over half an hour waiting for our food. We were fasting and starving and we figured Red Robin offers the lettuce wrap and it’s great for us since we don’t eat carbs. The girl who served us didn’t bring us our drink, we had to ask the hostess to bring us a cup of water so we could break fast. We didn’t get her name nor we did get coasters which made our glasses slide all over the table. This was by far the worst experiences we have had going out. We walked out after the manager brought us the wrong food after 35 minutes of waiting. The manager made an attempt of an apology but the girl who was our server said nothing. We asked her if we could get our salads first and she couldn’t even do that. I mean how hard it is to write down the order. I knew something was wrong when she wasn’t writing the specifics of the order. I would not recommend going to Germantown Red Robin. They are very unprofessional. Big let down. Parsa

  75. You have to go to college to get so stupid as to attack your base, but Red Robin did it. When your greeting staff tells potential customers that your full and not taking customers at this time, that’s NUTzZ. You may be a Union Shop and funded by the tax payer and in that case you don’t have to produce, but if your not, you’ll be out of business soon.

  76. My family and I Love eating at red robin. I am in the military and going to red robin with my kids is a past time that we enjoy around deployments. My kids begged me to go there yesterday so we went to Red Robin on 10109 Jefferson Davis Highway Fredricksburg VA. We were seated fairly quickly and we were excited about the new items on the menu, the new drinks, and my kids always love leaving with a ballon. This restuarant was not busy at all. My family and I sat there for 25 mins while two waiters walked back and forth helping other customers besides us. We were obviously noticeable because my kids were complaining because they were hungry. We waited for 25 mins and no one even acknowledged us to take our order. The restuarant was dead, with no reason for this. I had my wife put the kids in the car while I talked to the Manager, they left crying because they love Red Robin, but my wife and I were fuming and our experience for the day was ruined. After talking to the manager, he asked me to unload my kids from the car and come back in. After telling him that his restuarant had already ruined our day he said we’ll I hope your day gets better. Honestly I don’t think the servers around us knew what section was supposed to be covering our table. Yelp comments on this restuarant have been horrible for about the last year. I added one myself after such horrible service. I really expected more out of this company which my family loves so much. I hope someone in corporate reads this comment and seriously addresses this restaurant. Please read the yelp reviews on this place, it is ruining the company’s reputation.

    Joseph Bates

  77. Visited you Frederick, Maryland Red Robin today and was totally disappointed. The chicken on the salads was not fully cooked and we had to send it back after waiting about 45 minutes for it. The manager (Mike Matusek)came out took the food back and had it prepared again. Never apologized or anything. We had to seat our
    self and get our own silverware. Server did not have a clue.
    Cross this restaurant off your list and save your money

  78. Tried Red Robin for the first time today and was very disappointed. The hamburger we was told was made from frozen patties – it was terrible. I’ve seen commercials and wanted to try Red Robin, so when we saw the restaurant in Sanford, we were excited to give it a try. Never again. Other fast food hamburger places are superior.

  79. We had relatives in from out of state. They had only been to Red Robin one time and was impressed and wanted to visit one in our town of Evansville Indiana. However my sister-in-law and I ordered the clam chowder and a small salad. When we finally got our food (at least 30 minutes), the clam chowder was terrible and the salad was ok but was a regular size. We also had ordered 2 regular hamburgers but when they were delivered one was a veggie burger. It took another 15 minutes to get the correct order. We then sent the clam chowder back, as it tasted awful. We were still hungry so we ordered a fish sandwich to split that that took another 30 minutes. The service was terrible. That night our guests got very very ill with food poisoning. I do not know what has happened to our Red Robin that used to be very attentive to its customers. I have never complained online for anything but this service and food was to say the least horrible.

  80. We went to Red robin in rochester(heneryetta) we had a blast the server was so great her name is MISSY I shure wish that we could have a Red Robin in Batavia new york this town NEEDS something different and good like Red Robin

  81. My fiance visited our local redrobin (california, MD) with his kids and family for his brothers birthday. He did not order any food and neither did his son all they had was the sweet tea, however he left with an extreme upset stomach and his son ended up throwing up. When this was brought to the managers attention, his response was it must have been something you all ate earlier in the day. This wasn’t the first time his son has vomited from the food/drink at this location. This was the last chance they got. I will not be recommending this restaurant to anyone ever.

  82. I use to love red robin until the day I could not update my information online neither in the store. I missed out on all of my rewards. What good is it to have a rewards program if it’s going to expire within a short period of time? Today will be my last visit. Such a major disappointment ;(

  83. We have been going to Red Robin every Friday for 8+ years and really enjoy the burgers and service that we receive. Something caught my attention last week when entering Red Robin. A sign posted on the door that stated “No firearms allowed”. I have been and continue to carry my cancelled weapon whenever leaving the house. I do have a valid CCW permit. Guess if that’s their policy then we will find a new establishment that will allow us to continue to carry our cancelled weapon.

  84. I am a huge Red Robin fan. And the night I went to the Nampa Idaho store on 8/5/2014 was out of the ordinary. It seems like everything went wrong that night. They seemed to be short staffed and kept questioning the horseradish on the prime rib melt. Stuff went wrong with the Royalty stuff ect ect. Im afraid my mom lost her cool and snapped at the manager when he came to check on us. However he was utterly gracious and never lost his temper. Robert Cook is his name. He is an awesome example of good customer service under pressure. I LOVE RED ROBIN!!

  85. I just wanted to share with you my recent dining experience at your Hershey location. Let me start off by letting you know, I myself am in the industry and have been for over 25 years.We took our 6 year old to Hershey for his birthday. I had not eaten all day as we had decided on the way there after seeing it on the way in, we would have a nice dinner afterwards. We arrived approximately 7ish, restaurant was moderately busy. We sat down and our server came over. She didn’t even have to say a word, you could just tell she hated her job, and after her idea of what a table greeting was, it was well confirmed. I ordered a pear martini, have had it before and after a long day , I was really looking forward to it!! It was brought out and not knowing I took a nice sip,the rim was loaded with salt, not sugar!! Who in their right mind puts salt on a martini, EVER????? All the previous times purchased it was sugar, don’t figure. Anyway, we ordered an app and the boys food. My older son ordered a fried chicken sandwich,mayo and cheddar cheese only. Asking several times is our food almost ready ,about 40 minutes later , food comes out, no cheese on his sandwich. No big deal really, simple solution would have been to take the sandwich back and melt a piece of cheese right? This server puts her finger up and walks away, comes back with a nasty piece of old cheese on a plate and proceeds to say to my son “here just put this on, it’ll be fine “!!! It was hard and had other ingredients from the line on it!!! Absolutely disgusting. I called the manger over and politely explained my son will not eat this like this. He apologized , took the sandwich back. Somewhere in this interim my husband and I had ordered our food. Now we’ve been there almost an hour and a half and still have not eaten!! We had to finally ask our server where my son’s sandwich was, again she puts her finger up and walks away. About ten minutes later she drops HIS sandwich off, our food is now MIA!!! Im pretty frustrated by this point. My husband keeps saying our food has got to be here shortly. Icing on the cake, our server walks back over about 20 minutes after dropping my sons food off and proceeds to drop the check on the table and say I’ll take this when your ready!!! I grabbed the check in disbelief and looked for our food on it…. NEVER WAS RUNG IN!!!!!!!! At this point I had no patience, I physically got out of the booth to hunt our server down, she proceeds to check her book , look at the check, check her book. Before she could try to make an excuse up , I told her if it wasn’t rung in, at this point I do not want it.

    Manager comes over a few minutes later, different gentleman than the first, asks me to explain what had all happened. After explaining myself and obviously see how angry I was, he says, “I’m really very sorry about everything, I took both the boys meals off, all you have to pay for is the martini and the appetizer!!!! UNACCEPTABLE in my eyes!!! I came to your restaurant to eat dinner, the service was absolutely horrendous, spent almost 2 hours waiting to eat a meal that we never received and I had to PAY for the experience!!! They should be ashamed of themselves to say the least!!!! I would NEVER step foot in that Hershey location EVER again!!

  86. I have worked and managed in the food industry and other settings that require cleanliness. I can say that the silverdale wa red Robin has absolutely no idea what sanitation is. It couldn’t be more obvious that the restaurant has gone so corporate that nobody even notices. I’m not sure if it’s the fault of the manager there obviously not doing their job or the lack of leadership all over the company. If everything in the entry way and dining room is sticky and smeared with old food I could only imagine what goes on in the kitchen. The entire restaurant has what takes years of built up filth in it.

  87. I’ve been going to Red Robin now for over 15 years. I’ve always loved their selection and the fun family orientated environment it brings. But after my experience today, I don’t know if I’ll ever visit a Red Robin again.

    We attended the one at the landing in renton tonight for my cousins 15th birthday. There were about 15 of us at a table. It started out great; got our drinks and appetizers fast. Then came our meals…… I ordered the clucks and fries buffalo style. Now I’ve ordered this plenty of times and each time it comes cooked in buffalo sauce. Mine came out as regular strips and two cups of sauce on the side. I told him and not only did he not offer to take it back but the sauce looked and tastes like 90% oil, 10% buffalo sauce. Then my uncle who ordered buffalo wings, ( which he got 15 mins after everyone already got their food) came out with just…. Drumroll….. Sauce on ONE wing. Sent it back. They put sauce on two more wings .* rolls eyes*

    During the meal, none of us got refills unless we stopped him and asked for one. On top of that we didn’t get napkins until AFTER we finished eating. Not one time did the waiter clear any of our plates. He brought our desert out with the tables full of empty plates and glasses. And even after desert nobody cleared our tables. Not once did anyone apologize.

    It was the worst service I’ve had ever, and I will not recommend this location to anyone. Thanks for making a family dinner an unpleasant one.

  88. After dining in your restaurant and paying the bill (in cash). The waitress returned my change, which turned out to be incorrect. She informed me that your policy is to round up to a even amount. So no pennies are given. Granted it’s only a penny but a penny in my pocket is as good as a penny in yours. After a while this can add up to quite a large sum as I’m sure you agree. When did you start this and what is the reason for it? If donating the money to a good cause is your quest, well then good for you but don’t you think you should inform the customer before you just take it upon yourself to take our money? Thanks for hearing my request, and hope you change your policy.


  90. i had the worse customer service yesterday, the restaurant was not busy. my waitress was also the bartender and it was the took her 8 mins to greet us, the table was dirty, the manager had to bring my order, after waiting a long period of time for my order,it was wrong.customers came after me was served and eating before i received my/our order. the waitress/bartender was more interested in a employee that came in with her newborn baby than into serving me/us.she didn’t ask me for a bottomless refill or fries.

  91. Your ad on tv with the girl who is saying “who’s your daddy” needs to be replaced. You cannot make out a word she is saying except “who’s your daddy”.

  92. It’s a shame that so many people put their unfortunate bad reviews yet seldom take the time to show support for the good experiences. I typically go to the robin in Hamilton NJ, and it’s great! Realistically speaking you will always have that one server who isn’t that good at their job but I personally have to give proper commendation to the servers I personally have had at this particular red robin. A shout out to Steve at the bar for exceptional service and professional attentiveness. Barbara who works hard to make sure you do get what you need and is always so sweet. Scott the General Manager, who I’ve met several times already is great and makes sure his guests/patrons are well taken care of. Sawyer who’s a young respectful lady, full of energy and is good at her job. For those in charge I truly hope that you look at this comment and give your hard workers what they deserve, whether it be a raise, or bonus. I’ll be sure to ask the next time I come in.


  93. I visited your store on 188th and Evergreen in Hillsboro September 21st. I ordered a bacon cheeseburger with fries to go. It was the first thing I have eaten all day, and I was on my way to work. The reason I mention this is because if I had time I would have gone back and talked to a GM to show what I was expected to eat. The fries were cold..not luke warm, but actually cold. I did not eat them. The burger was, at best, luke warm and just one big same tasting pile. I did eat it because I was starving. I do regret it though, you see I’m a server myself, and had to make it through my shift not feeling all that well. Like I said, I am a server, and I do know how people who write in exaggerate to justify themselves, but I am truly trying to be kind. It was the worst thing I can remember eating. It really was truly very bad. I will probably not visit this store again.

  94. Receipt number 70031 @ 8:02 9/26/2014 147.19 5125 jonestown rd harrisburg pa 17112. Service was the absolute worst . We had a party of 12 for a birthday diner, they cant split the check ok we get that but then why did our food come out @ 4 different times in 10 minute intervals? Why was the first set of food warm not hot but warm, and the rest comes old cold. So did the extra fries. We ordered our food and drinks the same time it took 40 minutes to get our drinks and another 20 minutes for our food! We had to flag a manager down to get warm fries and refills on drinks. Granted we did get comp. $30.00 we could use right away but what good does that do when we paid 147.19 and are now heading to mcdonalds to get food so we can actually eat warm food. Ridiculous isn’t it should of just started there. I dont belive we will be returning.


  96. I was at the Deptford mall red robin. I was told waiting time was 35 mins. I was waiting 40 mins. I was seated next to a table that wasn’t cleaned up for the remaining time I was seated. Most of the staff was standing around doing nothing. My waitress had to clean up the table next to us as we where done. My waitress was very good. She was a little heavy set blond lady. I am sorry I didn’t get her name but she was very nice. The manager at the front that was taking in new customers was rude. This is just my thoughts but I think the manager and some of the staff need to be replaced.

  97. On 10/7/2014 my wife and I ate at your Fairfield Ca location. I wanted to drop a line to you and voice my disappointment. Our server, Jenny, was rude, did not refill our dinks, did not bring more fries without us asking, brought cold tortilla soup to us, soup was spilled all over my plate making my chicken wrap soggy, we had to ask for the bill twice and the restroom was disgusting. The Manager actually brought my food out, which had the spilled soup. He dropped the plate on the table and walked away without saying a word.

    Needless to say we will not be returning to your establishment. I wish you luck, however, with service and product like this I am not sure it will be enough.

  98. I want to comment on the Red Robin commercial I just saw today. It has a woman spokesperson, along with two children, I believe. She is swearing and covering one child’s ears while doing so. I found this commercial tasteless and crude. It was neither funny, nor creative, nor appropriate for Red Robin’s image of an all-ages restaurant. Outright swearing, or the implied use of the “F” work is not acceptable for a commercial, ESPECIALLY one that features small children. Disgusting!

  99. I have to say Red Robin has always been a family favorite for us, but after the last two visit my family has had there I would have to say otherwise. My family went on a Friday night after having to ask for our drinks twice and silverware multiple times the food was cold and the fries where hard and over cooked.

    We decided to try again and went yesterday, we had to wait 20min when the restaurant was slow and many open tables, we had 4 different people come to our table, drinks were made wrong and again had to ask for silverware multiple times as well as enough dipping sauce for everyone. Once the food came my salad was wilty and brown, my husbands chili cheese burger had hardly any chili on it, my mothers tortilla soup was bland and watered down.

    Overall client experience was mediocre at best, in today’s society we pay to much to enjoy a meal out with our friends or our family to leave frustrated with the service or with a bad taste for a place of business where you are paying for there service.

  100. Check out your facebook page!! I complained about the many times I go in to your chambersburg, pa location only to struggle for an hour with you wi fi and the management never tells you the problem just lets yous it there and try to connect forever. I finally figured out your putting a time limit of like 20 minutes and then kicking customers off of the wi fi. Your employees began harassing me via facebook and my email. go look at ur facebook page. those employees should be fired!!! or shall I sue for harassment



  103. The Elephant Bar in Burbank on Orange Grove St has closed.This would be an excellent location for Red Robin.We sure would love to have one in Burbank!!!

  104. My wife and I went to the Yakima, WA location of Red Robin ( a restaurant that we enjoyed at it’s old location…. in a building right next to the new location) for dinner on Wednesday October 8th 2014. We were sat down right away and then waited nearly 30 min before someone came by to ask what we wanted. We ordered and due to how loud it was I pointed to what we wanted on the menu. The waitress wrote it down and then left…. another 30 min later we received our drinks, the bottomless root beer floats, which were filled only 1/4 of the way up in the glass… barely enough to cover the ice cream. The waitress then stated that we will drink them down quick and then left. twenty min later we got another drink… this one 1/2 of the way full. 20 more min after that they came by with some food for us…. which was entirely incorrect we wanted the chicken burger… they brought us regular burgers. We told her and she said she would have them fix it…. which she left… after that we were done and tried to wave down someone to pay for our drinks so we could go somewhere else…. which no one would stop to pay attention to us. My wife was very upset…. as was I. I got up to go to the concierge but that is when the manager came over ( another 10 min later)…he asked what was wrong. I explained the whole thing. He asked for them to fix it. I told him no. We were done and wanted to just pay for what we drank and leave. He would not let us leave and kept saying it will be 5 more min… I told him no and that we just wanted to go somewhere else. He then said that we could go and they would take care of the drinks… as we walked out the door the chicken burgers were pulled out of the kitchen… OVER AN HOUR AFTER SITTING! My wife and I will never go back to your restaurant… we never got an apology for how we were treated. I have talked to others that have gone to this location and they have all been treated nearly the same way… at the old location we were always treated well…. did something changed when they moved the restaurant 100 feet? I would like to talk to someone from Customer Service asap about this.

  105. I was with a group of fathers of children with special needs and we had dinner at your Redmond (148th)location after a conference – (Washington State Father’s Network). Thee were approximately 20-25 of us. Date was 10-11-14 around 4-6pm. we all had request for separate tickets. Melissa was our server and she did great – fabulous! We were bit of a loud group at times and she represented your organization with class, style, and a smile :) Our hats off to your staff and in particular Ms. Melissa.

  106. My family has been going to Red Robin for years. We have generally had a pretty good experience and good service. However, for the last year it has totally changed and we have slowly stopped going. We like to go early around 5:00 pm for dinner to beat the dinner rush. Every time we go the restaurant is full of empty tables but we have to wait 20 minutes or more. The crowd in the lobby is confused and frustrated. I overhear patrons talking and some have walked out. The answer given by the hostess is simply that we don’t have enough waiters on shift yet. Oh my goodness! What?! This is basic good sense good customer service 101. You don’t make customers who are willing to spend money at your establishment wait unless you don’t have space to serve them. This is not a one time occurrence. It is every time we go. Red Robin if you want to stay competitive in Bellingham, Washington. You need to step it up.
    Thank You!

  107. My family eats out around 4 times a week. Usually we have no problem with Red Robin. We eat there because of the gluten free burgers. Last evening there were 3 of us. We ordered ribs, fish and gluten free burger and fries. (no seasoning on fries because she has celiac disease and some seasonings have gluten in them) Our waitress took our drink and food orders and we stressed to her about the one persons allergy. We never saw her again. Someone delivered our drinks, another person delivered our food. The only order they got right was the ribs. The fish was cold and the burger and fries were compromised. We flagged down various waitress’s but nobody helped us. Finally we found the manager and he had another burger made for the gluten person and took my fish away. I did not want a replacement so I ordered a cup of chili which also was luke warm. Our waitress did (first we saw her in over an hour) bring our bill. I always prided myself on being a heavy tipper but I DID NOT tip. This is only the 2nd time in over 70 years I did not tip. This was also at 4:30 in the pm when food should be rather fresh and hot. What is happening to your Taylor Red Robin? We only go there because of the Gluten Free menu. We will find other places to go. Also this place will not last when word gets spread around.

  108. First of all, I would like to comment on your web site. Very helpful. Except for the box where it says submit your own rating. I wanted to do this but when I pressed the box, expecting to be sent to a rating form/page I found to my horror that the two star rating from the last visitor to your website was used as my rating. I wonder how many other users have had this problem skewing your posted results. I wanted to give red robin a five star rating. Using the number you provided I had my problem with registering a second royalty card for our household solved within seconds…definitely under a minute. I told the red robin customer service what I am telling you now. We have been dining at numerous red robins over past 20+ years, and the food and the service and the cleanliness and experience has always been top notch. We dine out a lot, and try/review a lot of restaurants. We don’t eat burgers a lot, but when we do we almost always return to red robin unless one is not close enough to where we are at the time. Our red robin dining has always been superior to any “highly rated” burger restaurant that we tried because a red robin wasn’t close enough to where we were at the time.

  109. Just tried to use a different computer to see if I could post a favorable five star rating for red robin on your website. Zoomed in so I could try to move the star (meter?) up to five stars by pressing the fifth star. I don’t think it rated it that highly. There should be a confirmation of the rating you want to submit and instructions as to using the rating device. Thank you. Still like this site.

  110. On 10/2, went to celebrate the Bronco’s sacking the quarterback location was crowded and busy. Ordered soup and the Red Robin special for the Bronco’s and a salad. The soup was cold and was replaced with a hot cup. The Red tavern burger arrived COLD and contacted the waitress. Manager brought a fresh and hot burger and said he would take care of the bill. No adjustment on the bill, possibly because of the Bronco’s promotion by Red Robin.
    About your point of sale, ordering and payment machine on the table. There is no notice that the games are pay per play. Neither did the server say anything about games costing to play. Overall, this visit was WAY below the usual good service we have come to expect at Red Robin.

  111. I was in your Allentown location this eve. ordered a burger with raw onion, let. tomotoe. the burger arrived with a frozen (yes frozen) onion wilted lettuce and frozen tomotoe. The burger was placed on top of raw onion so when itthawed out the bun was all soggy and wet. Both were replaced by waitress however, by then the burger was cold. Very disappointed in this.

  112. My wife and I decided to stop for lunch on the way back from New York to North Carolina. We were going to stop at Wendy’s, but came upon one of your restaurants in Jonestown, VA on the way to Wendy’s. We walked inside and the host told us that we’d have to wait 10 minutes, because they did not open until 11:00 a.m. My wife decided to go to the rest room and I sat down on one of the bench seats inside. As I sat there a couple of older people walked in and the host told them the same thing. The gentleman told them that his wife was going to the restroom while he waited. My wife then returned about the time 3 other people were being seated. She told me to get in line so we could get a table, so I got up and we walked back to the host. As we’re standing there, the other couple returned from the bathroom and the host met them halfway with their menus. I’m thinking, why did you seat them when we were already standing here, but I waited as the host returned. I then stood at the desk and the host told me that we’d still have to wait another 2 minutes. I’m thinking, you’ve already seated 5 people now and we were here first and yet we are going to have to wait two more minutes. I looked at my wife and asked her if she wanted to leave and go to Wendy’s. She said yes. The host stood right there and heard our conversation and saw us leaving, yet he never said a word. I had always hear the Red Robin was a good place to eat, but I will not be going back to find out.

    Joseph Vann

  113. I was recently at the Red Robin in woodbridge mall. I’m an regional manager for a retail location that just came to the mall. My Ceo bought me a gift card and I went this past Saturday. I sat in the bar area knowing Saturday is a busy day for all in the mall. The service was terrible the girl behind the bar had to much on her plate to handle bar crowed,tables,and supply drinks to other servers.I would suggest that management get correct staff in place for Saturday which I assume is one of your busiest days.All employee’s seemed upset at the lack of leadership that day.I hope it was just that day and not the norm because I would like to continue to go there when I visit my location there


  114. I have a shell fish allergy. While at Red Robin in Poughkeepsie, NY this past Sunday afternoon, my friend and I decided to order a fried codfish dinner. I asked the waiter if the cod was fried in the same oil that shrimp was friend in as I am highly allergic to shelll fish. He assured me that different oil was used for the cod fish and that RR is very attentive to customers with certain food allergies.I ordered the codfish. Soon after a manager came to our table to ask us how we were, etc. and what we ordered. I told her what we ordered and my concern about my shell fish allergy. She immediately told me to order something else as the codfish was indeed fried in the same oil shrimp was. Had she not stopped by the table, I would have had a serious allergic reaction to my dinner. Here is the thing……people like myself need to be informed of this through a note on the menu. Moreover, the waitstaff needs to be informed on how foods are prepared in order to avoid a possible allergic reaction and, more importantly, death.

  115. I was very happy with my service but when my husbands burger came out it was so filled with grease I had no choice to send it back. Martha at the red robin in fairfield was quick to know we were not happy with our food and came before we had to grab her attention. She quickly had our burger remade. When the manager rebecca (did not intraduse her self had to ask server for name) came with the remade burger she gave us an excuse that the burger should be greasy do to the olive oil the tomatoes are soaked it. Although this is the way you prep the tomatoes one should use a ladel and drain part of the oil so the buns are not soaked with grease before reaching the table. The cold grease in the tomatoes made the burger not only greasy but very cold.further more our appatizer was over cooked and the chicken in my crispy chicken salad was also over cooked or cooked at to high of a temperature which made it not good at all. If it wasnt for my sever apologetic response and very upbeat quick personality I probly would not return. Your company ahould be greatful that your servers hold the faith to you corp.

  116. We are normal customers at red robin. We went yesterday for a normal lunch and I’m not sure we will be returning. First off it took someone 25 min to come to our table to even introduce themselves and ask us for a drinks. I understand red red robin is normally busy but we also watched a family of 5 sit down 5 min after us and they were able to order 5 min after they say down. We order an appetizer while waiting since we knew it would be busy, took almost 30min to get to know our table and it was just fries with cheese on top. We got it and it was shocking, it looked like melted squares of cheese that had been reheated with two little pieces of bacon. It was dried out and cold in the middle so not even reheated to the right temp. We finally got our food and my husbands burger was completely raw he didn’t eat it. I began t inspect my kids burgers which were also pink and raw. Unfortunately they had already eaten half of it by that time. My burger was rubbery with a little pink and just was all around bad. And usually I love red robin burgers! We left disappointed that we had to pay for a meal we couldn’t eat. Well that night my husband and two kids were sick throwing up all night. I’m really disappointed in my experience at red robin.

  117. 11/9/14
    I had Lunch at your Red Robin on Bell Rd. in Surprise AZ.
    The Server was a Pretty Girl named Courtney. Just want to say she did a excellent job of serving 3 Adults and a 8yr. old child. She was wonderful. Polite, Kind and as quick as the cook allowed her to be. She is a Credit to your Restaurant and her Boss (didn’t get his name) is Friendly and Polite also. He is not hard on the eyes either.. LOL Thank You for both of them. I did enjoy your good Chicken Sandwhich/Fries & Pineapple Milk Shake..
    Sincerely, E. R. Kaiser

  118. 11/9/14
    I had Lunch at your Red Robin on Bell Rd. in Surprise AZ.
    The Server was a Pretty Girl named Courtney. Just want to say she did a excellent job of serving 3 Adults and a 8yr. old child. She was wonderful. Polite, Kind and as quick as the cook allowed her to be. She is a Credit to your Restaurant and her Boss (didn’t get his name) is Friendly and Polite also. He is not hard on the eyes either.. LOL Thank You for both of them. I did enjoy your good Chicken Sandwhich/Fries & Pineapple Milk Shake..
    Sincerely, E. R. Kaiser

  119. I’m a 100% service vet that did 14 months in combat. My wife and I both visit your place and love it. But I’m writing today because I got a notice from one of your local places on happy valley rd in Phoenix AZ about how you are giving free burgers to vets tomorrow. I will probably not be able to attend, but I just wanted to thank you for respecting the people that make this country free.

    Thank You,
    Jerry Abrahamson.

  120. I’m a 100% service vet that did 14 months in combat. My wife and I both visit your place and love it. But I’m writing today because I got a notice from one of your local places on happy valley rd in Phoenix AZ about how you are giving free burgers to vets tomorrow. I will probably not be able to attend, but I just wanted to thank you for respecting the people that make this country free.

    Thank You,
    Jerry Abrahamson.

  121. As someone all ready wrote what the heck is with that stupid commercial “who is your burger daddy”. What is that supposed to mean. Why is she even saying it. It makes no sense.

  122. We stopped in at Red Robin in Manchester Ct tonight and as much as I would like to favorably review my meal I can not as I was unable to finish it. My husband and I both ordered two plain cheese burgers. After a lengthy wait we received two burgers laden with lettice , tomato mayo, onions and unmelted cheese complete with a soggy stale roll. The burgers were underdone, cool and fell apart with the roll as we tried to eat. The frenchfries, always a favorite, were for the first time I can remember cold.
    The waiter and manager were apologetic however we were disappointed as the fooas always been consistently good in this restaraunt. I hope this was an off night however I am doubtful.

  123. My wife and I have been long time customers. Yesterday we stopped at Red Robin in Burlington, Washington state. The changes that have been made to the quality and quantity of the and hamburgers and chicken sandwich were disappointing. The coffee was good and the servers were polite and efficient.
    Because of the changes made to the quality of the food , next time we will go to a fast food place like Jack in the Box etc.
    We both wish you had not changed.

  124. I have the Red Royalaty card which I have now registered 3 times and still cannot get my free items off because everytime the server swipes my card it says I am not regestered. I am not the only one with this problem so my question is what the heck is the problem here????? I shouldn’t have to come home and re-register my card only to go back in and be denied those items I have backed up on my card.

  125. Looks like after reading most of the comments above the Red Robin has a RED Problem in the customer service area.

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