Contacting Red Robin Customer Service Center
Red Robin is a franchised casual dining restaurant founded in Washington, but currently based out of Colorado. The company started small in the late 1960’s and subsequently grew into one of the larger chains in the United States. There are currently more than 400 locations across the states. The company, similar to other restaurants, takes pride in quality and service. In the event customer need assistance or want to voice a concern, they can connect with the customer service department or the corporate offices by mail, phone, email or through social media.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
- Customer Service: 1-877-733-6543
- Corporate Headquarters: 303-846-6000
Mailing Address
Red Robin Gourmet Burgers, Inc.6312 S. Fiddlers Green Circle Suite 200N Greenwood Village, CO 80111
Official Website
Customer visiting the official Red Robin website http://www.redrobin.com/ can take a closer look at the menu, find the nearest location, learn about the Red Royalty loyalty program or purchase gift cards. The website also features a kids section featuring online games and activities.
Social Media
Customers can reach out to the customer support team on social media. We noticed several comments answered and addressed by customer care agents. We can only assume the responses are provided during regular business hours. Below are the available social media platforms available to connect with Red Robin.
- Facebook: https://www.facebook.com/RedRobin
- Twitter: https://twitter.com/RedRobinBurgers
- YouTube: http://www.youtube.com/RedRobinBurgers
- LinkedIn: http://www.linkedin.com/company/red-robin
Customer Service Email
The customer service email or customer contact form is divided into two different sections, general comments and dining experience. We sent a message using the general comments contact form. We sent a message asking if food preparation was performed in a peanut-free environment. There was no indication listed on the website. We received a tracking number, but the automated message did not explain when a customer care agent would return our message.
- Red Robin Customer Email: http://www.redrobin.com/contact_us
Our Experience
There were three available options when connecting with the customer service department. Customers can seek out the department relating to the customer rewards program, the department which deals with dining experiences and the general customer service department. We connected with the general customer service department. After waiting approximately 2 minutes, our call connected with a live agent. The agent was professional and helpful. By the end of the call, our concerns were addressed and resolved. We like Red Robin. The company placed the needs of the customer first. Was you call similar to our call? We would love to hear your customer service experience. Share your story in the comment section below.
(137 votes, average: 2.15 out of 5)
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I was helping a friend register his royalty card online, but the email he has is already registered to a different card. Is there any way to delete the account for the other card that he doesn’t have? The email is frog101@juno.com.
On Sunday evening around 7pm Sept.27,2015 my family and I dined at your okc location. The hamburger was very good, the fries were lukewarm, the service was deplorable and I might add the restaurant was not BUSY. The server PJ was negligent from the get go; his main concern was us using your new machine at the table. Our food was brought to us by your manager and just dropped off at the table; our drinks were empty and no refill was offered, after approximately 10-15 minutes and 1/2 way through our dinner I got up to refill our drinks as I knew where the coke machine was located. upon arriving at the coke machine I was told by a girl she was shutting it down what did I want.; I told her and our drinks were brought to our table once again by your manager with nothing to say. PJ proceeded to bring our bills with no offering of dessert and told us to use the little machine to pay. We had cash and waited 15-20 minutes for him to come make change; needless to say he never returned when we scrambled to find exact change. We probably could have dined and dashed. Upon leaving the manager was seen eating dinner with the rude girl at the coke machine and entertaining PJ. While letting the hostess know about our service we were glared at by the manager and the rude girl and PJ. Your hostess was very nice, apologetic and thanked us for being there. I have never written a comment on any site or complained to a corporate office, but being in the restaurant business myself I feel these issues to be addressed for the sake of your business and reputation; most importantly your manager. I realize when it is slow things are sometimes lacking; but management should not be. I’m sure it will be awhile before I return; not because of the food but the way we were treated. I hope you really consider this as constructive and not with a grain of salt as I have taken my time and want nothing in return.
Hi. I’m Todd king. I’m part of the royalty. Club. Came into. One of restraurnts. It was my birthday. Suppose to gotten a free. Sandwich. Lady entered. My info. In computer. But. When I got the bag. Of food the free sandwich. Wasn’t in there
I had to complain about the Red Robin commercials. The Agency who is responsible for this commercial should be fired. “Burger Daddy” ??? And the other one is worse. The actress is very strange. You can be sure I will never walk into a Red Robin Restaurant, even if the food was free. They are twisted t.v . Spots and does not entice the viewer to want to eat at their restaurants. Maybe there is a cult message there that I missed. Please explain. The voice of the older woman doing the commercial sounds like someone running their fingers down a chalkboard. As soon as the commercial appears. I use the clicker to change the station. I did go to other sites, and many people feel this way. Maybe it was designed to piss people offer and have people respond negatively–this does not sell hamburgs. Lost my business.
I agree the commercial makes it clear that Red Robin is not a family friendly restaurant . BAM
I agree 100% with Margie on the Red robin commercials. I have not or will I go to any RED ROBIN burger chains….
I had to complain about the Red Robin commercials. The Agency who is responsible for this commercial should be fired. “Burger Daddy” ??? And the other one is worse. The actress is very strange. You can be sure I will never walk into a Red Robin Restaurant, even if the food was free. They are twisted t.v . Spots and does not entice the viewer to want to eat at their restaurants. Maybe there is a cult message there that I missed. Please explain. The voice of the older woman doing the commercial sounds like someone running their fingers down a chalkboard. As soon as the commercial appears. I use the clicker to change the station. I did go to other sites, and many people feel this way. Maybe it was designed to piss people offer and have people respond negatively–this does not sell hamburgs. Lost my business.
Horrible service at restaurant near edwards IMAX in Houston Texas. Slow lunch and stl could not get service.
What is with your commercial?!? Do you honestly believe that you have to be a ‘teenager going through a phase’ to be vegetarian or vegan?!? There are penty of places offering vegetarian fare, that don’t make fun of meatless customers, that we can frequent.
I completely agree. Vegans and vegetarians have health, ethical, environmental and/or religious reasons for their choice. We’ll be going out with our meat-eating friends to restaurants who understand this and respect alp of their customers.
And that includes offering a vegan burger that does not look and taste mushy
We visited the Sherwood RR and were seated by the windows in booth and the window seals plus windows and along the floor was so dirty. It almost made me sick. As I looked around the store is not clean at all. With all the commotion and busyness of a red robin you don’t notice. But I really hope this goes to someone who will check their cleanliness at this store. It’s a very busy popular one that I would hate to think is dirty!
My wife and I had eaten ate the Red Robin in Deptford, N.J. and will never eat there again. We were seated close to the area where the food was coming from and could hear the General Manager rudely yelling at several employees through out our visit. He seemed to have no respect for his employees at all. It wasn’t just how he was saying things but also WHAT he was saying. We had written down a number on the building and got his name as well, Justin Bach , but we didn’t call. Thought it was best just to never visit there again. Was the worse experience we’ve ever had at a restaurant.
I would like to invite you to open in lubbock Tx! I feel that you are missing out on a growing oppritunity here! We have a population of more than 233000 in 2011 and you have a resteraunt in Amarillo Tx and they ar 40000 smaller! Lubbock is home to Texas tech university, lubbock Christian university and also two colleges. We have two major medical hospitals! We are growing and by now it’s probably over 250000 in populatin! It would be a great mistake not to have you here to grow with us! The wife and I always stop in Fort Worth to eat there each time we go there! With all of the new resteraunts that have come into lubbock in the past 6 mths to a year I’m amazed that redrobin has not been one of them! To put it simply your missing the boat by not being here!!
Thank you
Wade Wiley
I visited Red Robin store in Plainfield, in on today’s date for my birthday lunch. Although I’m in the birthday club, that does not excuse the waitress Brittany from being somewhat rude. First she tried to tell me I didn’t want a strawberry limeade as no one as ever ordered it. I advised her that I happen to like the drink and wouldn’t like the raspberry which is why I asked if it could be substituted. My food comes, I had to ask for silverware and extra napkins. As I biting into my burger, she hurriedly brings my check without asking if I needed anything else. She waited to the very end to asked if I needed another drink, my glass was watered down by now and I still had food on my plate and needed a refill. Not that she was more attentive to other consumers, but at least they didn’t have to ask for silverware or refills. Needless to say I won’t be coming to this location again and will be telling coworkers and friend not to come either.
My mom and I went to the red robin in Fredericksburg va, September 24, 2013 at 5: 40 pm and we got a very poor service. The waiter was very cordial and everything was fine until we ordered our food. The food arrived 45 minutes later cold with just two of us ordering and an almost empty restaurant. We left there at 6:45. The waiter was very nice always checking up on us and making sure we were comfortable. Unfortunately the food there was awful it was and hard and my mother only ate a quarter of her burger while I had to eat mine because I had only eaten breakfast. This was my favorite place to eat and we used to go here at least once a week and now we are not looking to return there again.
Sunday November 3, 2013 Table 53/1 6:30pm
Before My wife and I (just the two of us)entered the Fort Wayne Indiana Red Robin, we noticed that there was a line. I thought we could go to the bar area because there were open tables and other patrons in that area. My wife asked the male that was taking names if we could sit in the bar area and he said no. He said it wasn’t open for seating but there were two couples already in the area seated and eating. So we waited. Another couple walked in and he told them the same story and they waited. Another couple came in and they got the same. After about 10 to 15 min, the first couple went into the bar area, sat down and a waiter started taking care of them. A couple of minutes went by and a management person came up to the guy and started giving him the what-for for not seating people in the bar. My wife then talked to him and he had put the wrong name down for our party. We were told 15 minutes and after 1/2 hour, we were finally seated at a regular table. As we were sitting there, we watched as 1 after 1, the tables in the bar were filling up.I will say that the rest of the staff was wonderful and our waitress did a fabulous job. The food was and has always been great. My only problem was the guy at the front desk and his making us wait for no particular reason. We almost left. We’ve never had this problem any other time that we have eaten there (he has never taken our name before and if we see him there again, we’ll leave). Thank you.
Hi,
I usually don’t go to Red Robin during the week for lunch while I’m at work. Today I decided I would try it…I ordered the Prime Rib dip and an ice tea. My husband usually would order this and has made comments that it’s not very big, it’s been shrunk down…so it doesn’t really satisfy him.. I thought well that’s warm and not big, so I’ll have it for lunch. I didn’t look at the prices, but was quite surprised to find that I spent $18.05 for that with tax, then added 2.00 for tip. My lunch was $20.00…I don’t think I’ll ever go there for lunch again. Sorry you’re so expensive… the sandwich wasn’t even regular sized…
Regards,
Connie
im sending you my new email so I can start receiving emails from you again thank you
What the heck, red robin?! I really have enjoyed coming to your restaurant since I was younger but I recently ate there and I am not a fan of the “new look.” It looks like the fun family-friendly red robin turned into a “wanna be club scene.” It doesn’t look sophisticated. It looks ridiculous. The hostess was confused why we didn’t want to sit at the bar and listen to loud football even though we were 21. She tried to sit us there twice. Then it took forever for our server to take our order. Probably not going back…
I really miss the old way burgers were served partially wrapped and in a basket with the fries. The paper wrap made the burgers, especially the fish burger, much easier to handle and eat. Also much preferred the fries in the basket as that new fry cup without the bottom is a ridiculous concept. People try to lift the cup and the fries fall out – not user friendly. Please go back to the old way of serving burgers and fries. The new way makes your restaurant less appealing to the customer and I’m less apt to return – my friends and family agree.
I get an email every year for my free Birthday burger. This year I didnt get one so I went November 30…and talked to them hoping to get my birthday burger and they have converted to some rewards program in which i can go any day of the month of my birthday…however 24 hours after i register i will now get my free birthday burger…oh wait sorry too late this year. I have to wait until next year. So I had topay for my birthday burger this year. Thanks Red Robin…????? Because they are not associated with the people who send those out….they cant do anything about it! Wont be spendibg another birthday there…their loss !!
Went to Red Robin yesterday on 12/5. Ordered 3 meals and ask the waitress to add the credit to my Red Royalty account. The waitress failed to do so and the service was slow. I regret leaving her any tip. Bad service.
Red Robin in Rochester NY is getting worse and worse every time we go there! the management is AWFUL along with the waitresses hostess and cooks! I don’t recommend THIS red robin to anyone!
What seems to be the problem with your Royalty cards? Twice now my family has gone out for dinner and told that when they scanned my Royalty card it was invalid…”so we are giving you a new card.” What about the burgers I brought before this one? None of the other cards in my wallet seem to have this problem. I’m sorry but the staff should handle this problem a different way.
I have always enjoyed your food. Great job! But as an added bonus the waiter told me “Merry Christmas” when we got ready to leave. Thanks for keeping Christ in Christmas.
One of the worst web interfaces ever. Trying to contact customer service and the online form keeps clearing itself when you get to “location of restaurant”. uggg I guess they don’t get many “contact us” emails to deal with. Other parts of their site and their Android app are horrid.
My husband and I ate at Red Robin, Mall 205 in Portland, OR. The service was fine, however, he had the egg and bacon burger. He mentioned the bacon was uncooked, but that was it. Later that night he had what I would consider food poisoning, and was vomiting with diarrhea for five hours. He called the general manager of this location and informed him of what happened. He was not asking for a free meal (who wants a free meal from the restaurant they just got sick off of??), just wanted to make him aware of what had happened. The general manager proceeded to tell him that it was impossible that he got sick off of their food in such a short amount of time. My husband also told him that he was a store manager of a store next to his red robin and told him that he would want to be aware of something like this if it was him. Later that day, 2 employees from that red robin went to my husband’s store, opened the door, and yelled “red robin… yummm” and then ran. I am disgusted by these immature acts and will never recommend this place to anyone. I tried to get ahold of customer service because I feel that these children should be held accountable for their unprofessional actions, but of course there is some “glitch” and I can not find any other way to contact some one higher then the general manager. Such is life. Unfortunately, I did enjoy the food, but I will not tolerate this kind of service.
I went to red robin ordered a buffalo chicken wrap, told the waiter specifically I did not want anything in it besides grilled buffalo chicken. I received my meal with carrots and celery in it and I asked him what it was…his response, “Oh that’s carrots, its good don’t worry it wont kill you.” Then walked away. that was so unprofessional. I was a waitress and if that ever happened I would apologize immediately and take it back to get a new one. Then I was taking the vegetables out of the second wrap and I found a piece of hair in it, I did not say anything because I was beyond frustrated and was just hoping it was my own.. Then once my boyfriend and I were done eating and drinking, there was something stuck to the bottom of his beer glass. This was the worst experience I have ever had.
First time to a red robins . Walked in dirty napkins all over the floor and hostess stand was a complete mess I hve a pic but no where to submit on here. Upon being sat I must have walked by 15 dirty tables! We were sat in the back corner next to a child’s dirty buster chair on a ledge over our table. The glasses felt gritty and tasted like dish soap. Food was mediocre at best. GREAT FIRST IMPRESSION GUYS, needless to say I don’t think I’ll be going back anytime soon.
I have to say that we will not be visiting your establishment again. It was the worst dining experience we have had. We were at a Salt Lake City location, and while the food was not bad, the service was less than desirable. We saw our waiter a total of 3 times the whole time we were there. He took our order, delivered the food, and within 10 minutes, delivered our check stating there was no hurry. He never asked if we needed refills on our drinks or if the food was ok. The icing on the cake was the fact that we were in the back corner and were able to see all the employees sitting around and talking in a section one over from where we were. As we were leaving, I asked for a manager. When I explained the situation to him and expressed how unhappy we were, he simply replied “I’ll check into it”. He also came across as a very arrogant jerk.
This was the first time I have visited your restaurant, and will most definitely be the last.
Today, January 1, 2014, my wife, daughter and son-in-law, along with 3 grandsons entered your Hulen Mall restaurant for lunch around 1:20 pm. We asked for a table since a booth can be very difficult with children. After a ten minute wait, the hostess escorted my party to the back corner booth, while passing several empty tables. When we got to the booth I reminded her that we would prefer a table. She seated us at the tables and left. After another 10 minutes, I got up and asked for some menus. After 5 more minutes we decided to leave. Poor service! We will not be returning to this location.
I tried to leave a comment on the Red a Robin website and the comment page kept freezing.
Hello my name is Brooke Rolfe, I filled out an online application with your company, and I was curious to see if you had received the information yet.
I have a red royalty card, I registered and they the restaurant does not acknowledge this card I have only one card and there is no way I seem to be getting anywhere, I was told today jan. 22 to combine the two cards with the one I am using and I can’t seem to contact red robin to correct this issue I am having, what is the sense of having a card if it doesn’t acknowledge the card I am using RedRobbin contact me so this can get straightened out, pat
My husband and I were happy to see a Red Robin restaurant open in Garner, NC. We had never eaten in one before. Well, we got there around 5:30 on July 22, 2016, we’re seated, waited a few minutes before a waitress came to take our drink order, got our drinks promptly and then after 15 minutes we got her attention to take our order. We were still waiting at 6:40 & asked if she could check on our order and at 6:45 she had not come back. We got up and walked out. She waited on 2 tables near us and they ordered, ate and were nearly finished & we were still waiting. That was our first & last time at Red Robin. We went next door to Panera Bread & had a good meal.
To whom it may concern,
I was reminded today why I had not been in a red robin restaurant in about three years, ( I just could’nt remember). I was reminded today though, after going to your restaurant today in north scottsdale to eat lunch. The food was brought out to me by the bartender and was asked at time if I needed anything more, I ask for hot sause which he brought out. After that I finally was able to get his attention after 15 minutes of waiting he came over, and I asked for my bill about 11 dollars. He asked me if there was anything wrong with the food since I had not eaten any of it. I answered no, just bring me the bill and I paid it. The reason I was not able to eat my food was, i was never brought a napkin or silverware to eat with, by that time my food was cold. (deja vu) thats exactly what happened about three years ago. Your service was very poor if not nonexistent, there was only one other patron in the bar area.there is an old saying that goes like this”fool me once shame on you, fool me twice shame on me” I will make sure I tell all my friends.
I’M VERY DISGUSTED WITH RED ROBIN, IN TRYING TO GET COUPONS ! ! !
RUBY TUESDAYS NO PROBLEM ! GOT ON CLICK CLICK & IN LESS THAN 5 MINUTES HAD COUPONS.
I was at the Red Robin in Topeka, KS this pm and was quite surpised they did not have gluten free menu they could provide to me. In fact they had no allegy menus. I have eaten at this location many times in the past and was always given a gluten free menu. I was told by the manager that they no longer provide allery menus bacause corporate said you would have to get it off the website because they change product so often is was hard to keep the allergy menus up to date (really, sounds like an exuse to me). The manager brought out an i-pad and could not get it work and his exuse was the wi-fi was not strong enough in the restaurant but it worked fine in his office. (really again). I told him it seemed like they were discouraging people with allergy issues from visting his restaurant and he assured me this was a corporate decision. I know for one I will not be eating there again. If this was truly a corporate decision, shame on you.
Don’t complain much my waitress was bad no straws had grandson birthday Wednesday was work day so went to dinner wasn’t good service she feel like as sorry table 83/1aprove like hamburgers go to somewhere with better srevice
yes our visit to an MN red robin leaves a lot to be right!!!
1 food was cold. And wrong from what we order. service>>>what service we were sitting very quickly but then had to wait wait
when we did get our food waitress, where did she go>>>>
re order the bottomless fries….20 min later yes but no sauce…they were making more but will takes 5 more min.
and also no silverware .but she sure was quick in giving us our check and in taking it to pay,….
Kevin is a nice man and he is good with the customer service and when I come back I wood like for him give me serive. I like red robins and it is so good. So think you kevin for the good customer service.
Hello. Today 2/14/14, my brothers and I went to Red Robin at the Bothell, Wa location. This is the first time I have ever had to make a complaint. I go to Red Robin all the time, at many locations. But this complaint has nothing to do with the Red Robin establishment. The waitress we had was very bizarre and just flat out rude. She seemed as if she was stoned or maybe on xanax or something. My little brother asked for water and she just kept saying no. He would ask for sauce she just replied no with a serious face. When he ordered his meal she said no and that we would have to order for him. She kept complaining to us about her working 14 hours straight. We ate at 745 pm so I am not sure how she was working at 5:45am anyhow. She brought up about us tipping right when we sat down and it made it really awkward. There was a moment when we were trying to box up the rest of our meal but she started to take the plate, we told her we wanted to box the rest, and then she proceeded to slam the plate on the table and walked away. Again this all may be a weird sense of humor but..it was just really uncomfortable, rude and bizarre. I believe our waitress’s name was Jasmine although she never told us her name formally. Just read the name tag. Anyways maybe she was just having a hard day but again I state we are a pretty easy going family, but this was just flat out weird as if the individual was on drugs or downers or just something. Thanks.
We had such horrible service at the Hilliard Rome location last night. First, the man would not take our 10% discount off our order. He stated that it was only Mon-Thurs, but it does not say that on my Royalty account. Then, we ordered extra tartar sauce, did not receive them and the fish we ordered so so overcooked, you could not eat the breading at all. We had to tear it all off to eat the fish. Not at all worth the $26.00 we spent. Don’t think we will make that mistake again!
Hello my name is Keri from Kenosha,Wi and I am writing.a review to let everyone know my experience yesterday evening at the Kenosha location!!! I am very pleased with my visit and the food was excellent! It was Valentines Day and with the 30min wait and how packed the restraunt was the staff was so friendly and patient. There were sevaral employee working together to make sure everyone was seated properly and quickly as possible. I was impressed with how fast our food arrived and how great our experience was. Thank You Kenosha Team we will be back to enjoy!!! Keri
My husband and I had lunch at your restaurant located at 1125 wooddruff Rd. In Greenville, SC on Friday, February 14th. Our server was Cindy and I just had to write to let you know how well she took care of us. She was very knowledgeable about your food and drinks and was more than happy to split our order. Her personality was very positive and she made our dining experience a pleasant one. She should be commended on the way she performs her job. When we return to Red Robin, we will look for Cindy and hope to get a seat in her section.
Cindy gave us a survey code: 335 162 000 046 116
Sunday, Feb 16th, went into Red Robbins in Brannon Crossing Nicholasville, Ky. Approx. 3:30 pm, and it wasn’t busy at all. Started by walking in and no response from the greeter, I stepped in front of him, as he was in a daze and asked him if we could have a table. In a very lethargic manner he said he would have to go see what tables he had available… Was gone for several minutes, my husband and I decided we would just set in the bar area. When he finally came back, we asked to be seated in that area, after taking us over. We set more over 10 minutes without any acknowledgement from anyone!! Numerous waiter walking through, but not once asked if we had be helped…. Not acceptable in my book at all. When leaving my husband spoke to the Greeter!!! (Young man), and told him what horrible Customer Service and no concern from him at all. I asked to speak to the manager my husband already getting the car. She did offer to buy dinner, but it was really to late. To many restaurants out there to allow such HORRIBLE SERVICE.. I may be just one that complains, but numerous out there just simply won’t come back.. Poor Customer Service is a reflection of Management and your corporation. Thank You for Listening.
after reading all the negative comments regarding service and attitudes of the help if the patrons do not complain to the manager how can the problem be corrected. I personally have eaten at several different Red Robin restaurants in Florida and never encounter poor service, cold food, or rudeness from the personnel. The managers would go around the restaurant asking everyone if everything was okay. If no one speaks up it is not the fault of the manager. Sorry Folks I love Red Robin.
Today was my Grand Daughter’s 10th birthday and all she has been asking is that I taker to red Robin for luch, so I did and this is what followed:
Upon entering the resturant we were greated promptly and politely at which time I told the young lady that it was my Grand Daughter’s 10th birthday (Which as we know only happens once in a life time) and expected something of a recognition for her when we finished our meal, but there was NOTHING. Every other resturant on the planet that is family oriented (Which I thought Red Robin was) makes birthdays special, but again there was not a peep from anyone.
The Manager was hoovering around everywhere but not even she made an effort to make this day special.
I would NOT reccommend Red Robiin (Especially this one) for any special occasion.
From a VERY dissapointed patron
We went to the Victorville location today. Our servers name was Tina. She was great, we were on a time crunch and she made sure we were out in enough time so we can go back to work. Food was taken out to us in a quickly manner. Tasted great. She was so friendly and was on top of things!! See you again soon Red Robin.
Hello, i was wondering if you hire 13 year olds as a busser.
My wife and daughter and I went to the Tanasbourne RedRobin for dinner today. The food was great as usual. What really setthis meal apart was our server. Her name was Asheley. She was awsome. Very knowledgable and a personality that lit up the room.I have dined in some great restaraunts all over this country and some in Europe. She would have been a great adition to the staff in anyone of these restaraunts. I was so impressed. I thought she must have had at least one thing that wasn’t great. I thought about it and decided there was none. She was one if not the best server I have ever had. If you could staff all your location with a full crew of Asheleys you would have the corner on friendly dinning. I hope we get her as our server mny more times. Great job Asheley
By the way the RedRobin we went to was in Beaverton oregon. I went brain dead and forgot to put that in my revue.
Let me start off by saying that I have never complained on a review but I MUST speak out about a Red Robin commercial that I just witnessed while watching TV with my 10 year old daughter. It was very offensive and totally uncalled for. It was a mom in Red Robin with her two children. She proceeded to use the F word along with a couple of other inappropriate words, she did cover her child’s ears while saying these fowl words but my 10 year old daughters ears were not covered while we set there and watched. Red Robins Advertising Dept should be ashamed of themselves!!!!! After seeing this, I seriously don’t think I’ll be dining at this restaurant.
I just saw commercial covering ears of child then breaking word!!! Shame on you for the low class commercial. It turned me off and can never support your companies again. Very distasteful !
Just saw commercial covering child’s ears and bleeping words!! Very distasteful!! No more red robins for me thank you!!!!!
Today I went to red Robin the food was good but it was felt so dirty and unclean when you’re walking into there are fingerprints all over the front door the windows are dirty the booths Had old food on the backs yuck I can’t believe that I ate it but I did and I’m not sure if I will go there. But the burgers was good the fries was great. It just need to be cleaned. I went to the South Plainfield New Jersey and Hadley center it was just dirty okay
Want be visiting Red Robin– Your TV ad 3/4/2014 was ugly and vulgar with cursing and unfit language for children to hear or view, even with the bleeping out of words….nothing could be more “insane” for a company who seems to want to reach out to family oriented business…sorry, but you missed the boat. Remove your disgusting and unappetizing ad so my children want be exposed to your advertising ploys of discuss!
I just saw your VULGAR Commercial! If cussing on a commercial is what you think you need to do to get business then it is sad!!!!!!! I now will NOT BE GIVING YOU ANY BUSINESS OR RECOMMEND ANYONE TO GO THERE!!
They were short we waited over hour for food. They offer no frys nothing I had to force the waitress to talk to me. The food when we got it was the order. My burger was wrong and raw in middle I will not ever go back becasue this is on going issue with this red roben
I can’t believe what’s suppose to be a family restaurant has such a raunchy commercial with profanity. What a bad example you are setting for our kids. You’ve just lost a customer.
I visited your establishment in Deptford, NJ (around 8 pm) for the first time on 3/6/13 and will NEVER be going back. I had an unfortunate situation occur while I was there(I had a seizure in the bathroom and hit my head pretty badly)The manager(I believe her name was Lisa) was very friendly and called 911. She stayed with me until the ambulance arrived. My sister (whom I was dining with) left the bathroom to gather our belongings and while she was at the table the waiter pretty much attacked her for having to pay the bill before she left! SERIOUSLY!!!! My sister was already stressing b/c of what was going on with me and then to have to pay the bill for a dinner we never even ate was just abusrd!!! I will not be returning ever again b/c as a first time diner in your restaurant with such a lack of sympaty for your customers is insane! I will be contacting corporate once your “CONTACT US” problem on your websit is resolved!
Just watched the new Red Robin commercial…appalling! I thought this was supposed to be a family atmosphere and now they are dropping the “F” bomb…( bleeped out of course), to describe one of their burgers!
Really…what?
It seems now Red Robin is lowering g their standards and product to conform to society.
You have a good product…pick yourselves up and stand on it!! Don’t stoop to fit in with the rest of the media idiots….seriously…drop the commercial!
Just wanted to let you know that I do not appreciate your recent commercial that uses curse words & you even have a child on this commercial covering up her ears to not hear your spokeswoman cuss (mouths) while it’s obvious the mother of this child is right there & she is even smiling during this commercial. As a mom myself this would make me very angry…NOT SMILE!!! SERIOUSLY!!! That is so wrong. I will discourage my family & friends from going to your restaurant. Why do you have to stoop so low???????????So very sad in my opinion!!!!!! There is enough wrong with this world without Red Robin cussing on national TV. I am so bothered by this & wanted you to know that!!!!! Don’t pretend to be a “family” restaurant. Because you are not!!!
Sheila R. Thomas
To whom it may concern,
I am not normally one to make a complaint about a commercial for I think I have a very good sense of humor. However, in this case I will. I have been to your establishment numerous times with my wife and my kids. I thought that this is supposed to be a family restaurant and after seeing the last commercial where the lady covers the little girls ears then uncovers them and says a bleeped out cuss word, my wife and I our very disappointed in your marketing strategy. In NO way does that make me want to ever bring my family back in there. Especially how excited my kids get when I even mention the word of going to Red Robins house then having to explain to them what she said on your commercial. Again, I am one that is not easily offended but in this case I am extremely disappointed. Also FYI, my wife is in marketing and advertising and she says that is not the kind of attention you want to attract to your family oriented business. I hope this letter is taken into consideration when making your next commercial.
Sincerely,
Corey Thomas
We ate at the Red Robin in Ammon ID 83406. We came out for a Happy Birthday Celebration for my mom and the waiter was great & the food was great. The only thing I wanted to address was I have a gluten allergy and the waiter told my husband they had gluten free bread after asking them to wrap my sandwich in lettuce. That was nice of him but I think if Red Robin charges for the bun they should specify that and above all I think it would be nice if the company just gave it to you because its a courtesy issue. It wasn’t a lot of money. Just a $1 but it all adds up & I would have been fine with the lettuce wrap. I know GF items cost more but not everyone orders GF buns. Just wanted to put my input in. 🙂
I want to make a comment about a Red Robin commercial I recently saw on TV. It has an adult standing behind two young children covering their ears and Uncovering them. The last statement was when the adult uncovered the child’s ears and she said a bad word(bleeped out of course but everyone knows the word)…the child’s eyes wide open.
I am very disappointed in the quality of the commercial and it is A shame you have to resort to do this type of advertising!
This is NOT family friendly and we will not be patronizing your restaurants anymore.
Your Damn Good Burger commercial is extremely offensive. It is so obvious what word the waitress is saying, even with your poor attempt to bleep the F word. What makes you think your restaurant and/or food selections will be more appealing by using such language. It is NOT FUNNY and it is NOT CUTE. Not only will I no longer take my family to Red Robin, I will make sure all of my friends and my kids team mates choose another place to eat.
I just wanted to express how disappointed I am when I seen the New Red Robbins commercial on tv when the actress is talking and they blank out the F word I just don’t understand what this world is coming to. I feel so sorry for these kids growing up seeing that even a commercial for food has to have cursing in it! It makes me sad.
I’m was very disappointed when I seen the New Red Robbins commercial on tv and the actress was talking and they blanked out the F word what is this world coming to? I feel sorry for these kids growing up the see that even a food commercial has to have cursing in it! I hope that Red Robins rethinks this commercial and represents there company as a nice family place to eat and bring your kids. This world scares me by the time we have grandchildren who knows what will be acceptable
I visited your Red Robin Restaurant in Woodbridge NJ on March 16, 2014 with my husband 2 sons and 2 friends whom which never eaten in a Red Robin before. Sadly they got a bad experiance for their first time. The wait was long and by the time the food came out our french fries were ice cold. My husband and his friend ordered the new dipping sauces and the waitress waited til she served the food and then was like oh sorry we are out of the certain ones you picked. My girlfirend ordered a veggie burger which she eats all the time when she goes out was given a chicken burger and hey insisted it was veggie. when the waiter was handing out the food he actually said chicken burger and we were like no veggie n the waitress was behind him and said yeah veggie. we definitly knew it was not a veggie burger! My husbands cheeseburger was supposed to have a fried egg on top n when we told her she was like oh theres no egg on there and she said I’ll bring it out on the side. Well that never happened.After a while you dont want to be bothered saying anything anymore cause you already waited long enough and she comes back and forth to the table like nothing is wrong. On that day there was also a young women and her daughter who actually had to have the manager come to her table cause her food and service was terrible and everyone stared and listened to conversation. Not a good first impression for my friends first time visit and will never visit the Red Robin again. Food was terrible that the 6 people at our table did not even finish their food!
I love the burgers at Red Robin. However, after seeing the Red Robin commercial, I won’t go there again (any location). The commercial where the woman uses a curse word (and covers a child’s ears), then uses another even worse profanity. Well, she should have covered my ears too………..this is in poor taste and unnecessary. I’ve spent my last time at Red Robin….farewell to the best burger ever.
I am so disappointed that Red Robin felt that they had to belittle the public by cursing in their commercial. And with a child present, particularly a black child. I feel totally disrespected. The name of the burger is quite bad enough. I’m not sure what you are trying to get over to the public but I am insulted as a consumer and a customer. Please make that a former customer, I will never set foot in your restaurant again.
I am appalled at the latest commercial that you have put on television. I serve as a school teacher in public schools and try to promote being a productive citizen and avoiding harmful and hurtful things that appear in life. The kids talk about bad things that they show on television and how it impacts them. I was certainly shocked to hear what they had seen on television on one of your commercials. I watched the commercial and while the women covers the child’s ear on the D-word, she did not cover the child’s ear on the implied other curse word. The audacity to sell a product with vulgarity is beyond my comprehension, but I will be sure to promote the avoidance of your product with all the families that I know and serve. Thanks for adding to the difficulties that we as educators already have in trying to help children to grow into to more respectful, caring and productive citizens.
I would like to say that your newest commercial where the profanity is used is vulgar. My grandson who is 10, was amazed that such language could be used on television. I think it should be taken off air. I will patronize your establishment as long as language such as that is used where children can hear it.
I would like to know when it became common practice for servers to steal part of your change?
I called in a Togo order,went in to pick it up,bartender presented the check while waiting for the order. The
ticket total was for $15.14. I gave her $20.00, she turned around,handed me $4.00 change,crumbled
up the ticket and threw it away, maybe so I wouldn’t notice she just stole .86??? When I asked for the ticket,she had to dig it out of trash, and asked what was wrong.
She would have gotten a $2.00 tip,but instead she ended up with the .86 she stole from me!
Within 30 minutes of this happening,I spoke with 2 other people that had the same thing happen at this same location, so evidently this is common practice and allowed by management!
I have been in restaurant business for over 20 years and would not have allowed any servers to do this without consequences!! I WILL NOT GO BACK!!
Went in to the Germantown, MD restaurant a few days ago. We had to wait almost 15 minutes for a waiter to show. Put in order for onion rings and asked for “silverware”. Rings showed — Asked again for utensils — 10 minutes — Nothing. Finally had to go to severs station area and ask A 3rd time. Once the food arrived – we never saw our waiter for at least 25 minutes. Asked for refill on Ice Tea and extra napkins as well as more fries. Got the napkins and tea — waited 15 minutes for fries and finally gave up. The “Tavern Burger” when I got it looked more like a reject from a McDonalds. The manager gave me a card for a future discount — Don’t think I will be using it anytime soon if at all. BTW — Not our first visit to this location. We have Been there at least 3 times in the past 18 months — It has only gotten worse.
Looks like after reading most of the comments above the Red Robin has a RED Problem in the customer service area.
You think!
Wow! I have been using your restaurant for years and have so enjoyed taking my family there. Sorry to say I will no longer be visiting your resturant and as a matter of fact I will be mentioning to at least 10 people that your latest ad on national TV is the most offensive I have ever seen. You know, the one where the little girls ears are covered and the voice over insinuates the “F” word. Inapporate and offensive, I have my own business and have an ad agency, I would fire that agency and the people who approved that ad. Ultimately your CEO was asleep at the switch to allow such foulness to slip into your Brand, your fired!
Mike Foraker
Just saw your shameful commercial. Someone needs to evaluate your your advertising group. You won’t lost our business.
I am 68 years old and I had the best hamburger I have ever eaten at the Red Robin in Janesville, Wisconsin. Wish we had one near me in Rhinelander, Wisconsin.
Look, I am VERY upset about this! Red Robin is supposed to be a nice family burger place. But no! Have you seen there commercials!? I just watched one where the main character said a cus word and dropped the F bomb! They bleeped out the F bomb but you could very well notice wha you said even though there was something covering her mouth. She said it in front of two children and who knows how many children were watching it! I’m 11 and mad as fire. This was extremely inappropriate! Me and my family have agreed to never eat there and I have heard other negative stories. I would not recommend to go there if I were you.
It is a very sad day when a family dinners commercial resorts to fowl language in front of a child to get business. I hope your doors shut. For me and my family will never step foot in another red robin again. You corporate people need some morale value and ethical training.not every person in the USA IS OK WITH THE PERVERTED TV ADDS
Dear Red Robin, It is Sunday, early afternoon, and my husband and I are sitting and relaxing and watching TV – then one of your commercials comes on – What in the heck were you thinking putting on TV a commercial that uses profanity- and blocks out the mouth of the young women, but you can clearly tell what she is saying – I find this commercial in very bad taste. Makes me and my husband think twice before going back to Red Robin, and we love your burgers – I think someone needs to get the boot. “WHAT WERE YOU ALL THINKING!!!!” We visit your location in Wareham, MA and since I am on a “not too happy feeling about Red Robin” I do need to tell you the cleanliness of your facilities has something to be desired – the bathrooms are disgusting – not only the one in Wareham, MA but also the one located in Patriots Place, Foxboro, MA. And that is not only my opinion – better get your act together. Very truly yours, Christine & Alan Sleeper
We just ordered to go from red robin on airport rd, allentown pa and the fries wasn’t fresh, so salty and not even the steak fries style, it was so skinny and hard. Seriously such a shame.
I have to complain about your commercial where the lady uses the word “damn” describing a burger. She covers the ears of a child standing in front of her to keep her from hearing the profanity. The actress then proceeds to talk about the burger and says how #??&!!! (insert the f word) good it is. This is bleeped out, but it’s very clear what she is saying. I am extremely offended by this commercial. I have 3 small children and would hate fir them to see this ad. I have to tell you that I don’t ever intend to eat at any of your establishments again. And I will be letting my family and close friends know about this. Very disappointed in an,establishment that I felt wad family friendly.
On Wednesday 03/19/14 I had dinner at the Wilbraham MA location.
I order the fish dinner. I got home about an hour later I broke out in hives all over my body. I then started to vomit and have diarreha for most of the night my BP dropped to 87/54 which is quite low. I need to know what kind of fish and the ingredence in the batter as this was an allergic reaction. I have never had an issue with any kind of fish.
Really? Does your vocabulary not know appropriate wording for a FAMILY RESTAURANT…….we all have the ability to use such wording but have the integrity not to……never going to red robin again. ….
Your “effing” commercial was disgusting, especially using children in the commercial. To call a burger a “damn great burger” and then appearing to use the “f” word while a family was present was morally low! I will never eat at your filthy restaurant because just your commercial shows how low class Red Robin really is.
The latest commercial is the worst I have seen. I am offended by the reference to filthy language by bleeping. I will never set foot in another red robin restaurant again
I never do surveys or comment on thing but I can’t let this go you should be ashamed of the latest commercial for red robin it is absolutely shameful and tasteless. Not that you care or does not matter but me my entire family will never eat there again bad enough the f*** word but to do it with two young girls. It is completely disgraceful the who ever said that will be a cool commercial should have their head checked me and my wife ate at red robin 2 to 3 times a month great food fun atmosphere but because of this thoughtless and rude commercial we will never eat there again. Way too far and way too disgusting you should be ashamed of yourselves and you should apologize to those young girls and the rest of you Loyal customers. You lost a lot of customers today me, my wife and our entire families I am so disappointed
Commercials are awful and offensive.
The one time I did eat in the Va Beach Va store,food was excellent.
Suggestion: A training program for the wait staff and management may be helpful. 10 waiters/waitresses were on duty for a Sunday morning/ afternoon. The restaurant was not packed yet service was extremely slow. Waiter had to go back and forth to the kitchen or wait station 3 times just for correct drink orders and walked past our table several times without picking up empty dishes even though we stacked them on the edge.
I have never been to Red Robin but rest assured after the commercial that is currently being aired I will never visit the business! I for one dont think its a good idea for using bad language period, having children present makes it worse~!
Person answering phone for take out orders does not know the store menu. Charged $16 for a box of fries and 4 shrimp!!!! Ridiculous!!!!
I am really upset because I just seen a commercial and the lady just said the F word and my kids love red robins. I am highly up set I have had both of my daughters birthday parties there and my family and I go there on a regular bases. I was very surprise of this commercial and I am asking that something is done about it.
I was a very good customer of red robin until your company had to come out with disgusting commercial.I really did not understand why with the business you have and the family that come in,that you had to steep that low. I will not be using it anymore. thank you
AS A PARENT AND “EX PATRON” TO COMMENT ON YOU’RE NEW TV COMMERCIAL.IT IS APPALLING, INSENSITIVE AN NASTY.YOU SHOULD BE ASHAMED FOR USING LANGUAGE LIKE THAT.AN I AM NOT THE ONLY ONE
IN FRONT OF TWO CHILDREN. PLEASE. EVERYONE SHOULD STOP EATING AT RED ROBIN.AN I WOULD FIRE THE ADVERTISING GROUP YESTERDAY. MY FRIENDS AN I WILL NO LONGER SET FOOT IN THIS FILTHY MOUTHED PINHEAD OWNED PLACE EVER AGAIN. SHAME ON YA.
I was watching cmt and a red robin commercial came on and the woman on there was cursing I really don’t appreciate that at all. If this is a family based restaurant there shouldn’t be cursing on a commercial. I will NEVER go back to any red robin restaurant because of that commercial. That was just uncalled for really.
Your latest tv commercial, if you want to call it that, just cost you any business your future ever held for me. I hope millions of other loyal customers feel the same way… It’s vulgar without the use of children but to use them crossed all lines. Enjoy your dip in sales. If you want a funny commercial, get one. This ain’t it!
I am appalled by your most recent commercial with the swear words. You put children in that commercial. Way to destroy innocense in 10 seconds or less! You’re supposed to be a FAMILY restaurant! What kind of example are you setting?? Shame on you, Red Robin. Shame on you.
You almost got it right with ur new commercial by covering the child’s ear with word damn. But then u drop the f bomb instead? Will not be eating at your establish mention if u have so little regard for children and side with vulgarity
Will not be eating at your establishment due to low regard for children’s values and a high regard for vulgarity. You got it wrong
This afternoon while watching TV with my seven-year-old and three-year-old we witnessed one of your advertisements. What we found in this advertisement was highly offensive to our family. Now you may think that it is in the norm to use expletives around your family and young children but we do not. We were surprised to see that a family restaurant sees the need to use such vulgar language to get customers. I shared your commercial with Facebook friends and they all felt the same as my family does and were highly offended and vowed to never eat at another red Robin restaurant. They did the same as I did and shared this with their friends. I intend to tell everyone that I know about your commercial. It may be in your best interest to remove your commercial and never produce such vulgar content to promote your product. I also believe an apology would be appropriate. I have made it my goal to spread this as much as I can because we will NOT support a franchise like this!!!!!!
The Red Robin tv commercial where the woman covers the child’s ears and swears and then has a line across her face is disrespectful. There is no need to use expletives to sell your product. I am appalled by this commercial and request you discontinue it’s use. I will not frequent your establishments due to this vulgar commercial. I urge you to reconsider the type of commercials you air and only air commercials that are in good taste. Shame on you!
I recently saw one of your new commercials on myTV
I live in Glendale AZ….it appauled me with the cursing and then the bleeped out word after the lady covered the childs ears. There is enough garbage out there already , then we see this from a supposedly reputable Restaurant! I have frequented your establishment and enjoyed the food and service but do not see myself doing so jn the future . Grandmother of 13 who does not appreciate the words in the commercial. Please respond…..
I am very offended by your latest commercial, it is vulgar and I would not visit one of your restaurants if you paid me. Our children are subjected to so much inappropriate language as it it is, I would hope a “Family” restaurant could find a more appropriate way of advertising.
WOW! Using profanity to market your burger?! I will no longer go to RR. Have some class.
Your food might be good but your commercials are not.. kids are exposed to enough now this is one more thing you have to watch out for. We don’t curse around our kids and I would think your commercial would be better than that…
Not a review a complaint.
I’m very disappointed in your commercial that is using cussing/ swearing to sell your burgers. What kind of example are you setting for our children. Trust me I am not a prude but really need to use fowl language!
You need to get with your marketing dept and your CEO regarding the recent commercial that uses “D” and the “F” word to sell burgers. I will never eat there after seeing this commercial.
Have always enjoyed taking our grand kids to RR. Our visit yesterday at 2:00 was a big disappointment as we watched our server go behind the bar and make two drinks and put in several straws. We watched as FOUR female servers come to the bar and sip away! They know they aren’t suppose to drink on the job. Guess they thought they could get away with it since we didn’t see a manager on the premises This should be brought to manager’s attention. Red Robin across the street from Roseville Galleria.
Joey was a very good server, not only was he professional,dressed nicely, he also had a smile on his face and was very attentive to our needs.
It’s people like Joey that make dining out a pleasure. Give Joey a high five for us and a pat on the back for being him.
Hubby and I visited your restaurant in Clovis, Ca on 950 Shaw ave, our survey code is 1949124000043017 (your survey is a nightmare by the way)which is why I am going to your customer review. We ate at the bar and we enjoyed your servers Aubrey and Jackie, they were very attentive to our needs. We just want to thank you for hiring such good employees who take their job seriously and provide great customer service, we will be back again (probably next week)! Thanks again for great servers who are also easy on the eyes!
It was the first time I have ever visited a Red Robin. The Robin is in Springfield, IL. I was meeting friends and excited about eating at a Robin. First, waitress Michell AWESOME!!! she loves her job!! Orders came out and I had treated myself to a special burger I asked for it to be very well done. I usually, don’t like to say anything if something is not done just happy to be out and about having a great night with friends, but, Michell came over and noticed how RARE my burger was so, she sent it back, the manager his name is Mr. Bill Thomas he came right out apologized and even took my dinner off. This is GREAT CUSTOMER SERVICE!!!! This is his PICKLE!!! our other diner his burger was to done and they took his burger off too… AWESOME and a bag of chips of GREAT CUSTOMER SERVICE>
This resturant is located at 3881 S Veterans Parkway in Springfield, IL . WONDERFUL experience, the people went up and above in their CUSTOMER SERVICE!!!! I hope all RED ROBINS are like this. Loyal customer from now on… thank you…
Linda FLeshner
To whom it may concern,
On April 08,2014 my wife and I visited your Murray Utah Red Robin, We sat in your bar section of your establishment , we were greeted at the door. We asked if we could sit in the bar section. A young waiter came to our table to take our order , we started off with cocktails the waiter asked for ID no problem however I rode with my wife so I forgot my ID , no big deal so I proceeded to order an ice tea my wife ordered a beer . I do understand the liqour laws in Utah however the waiter added his 2 cents that ended up to be his religious beliefs. ! He told my wife that if she ordered a beer a gave it to me that he could not serve her . Mind you my wife and I are in our 50’s. We would not do something like that ever ! Needless to say you have lossed our business and everyone we know will know about this ! And if you do hire a Mormon have them keep there religious beliefs to themselves !!!! Regards Sean…….
Been a loyal customer for a few years now. RR recently opened up a new location in Puyallup WA. Went on a sunday evening around 8pm. Wasn’t too busy.. waited at the front for 5 minutes before being acknowledged. but as we were waiting 3 different employees made eye contact with us and continued to ignore and not let the host or whoever, know we were standing there. then as our night went on, i didnt get the extra fries i asked for, the waiter didnt bring the correct sauces and even forgot to bring them the first 10 minutes of our meal. he didn’t write down the order so i assumed he was experienced. but i was wrong. all our drink were empty, he was too busy gossiping with the other waiters, and even the MANAGER noticed we needed drinks and didn’t touch our food and he went on doing his own thing as well. the waiter brought out our check maybe halfway through the meal. i wanted to place a to go order but after that, i was just over it. so to break it down.. we were un acknowledged, left with dry fries and dry mouths, and completely ignored by the entire staff until he wanted his tip.
I just don’t understand one thing about RR, how come the cooks in the kitchen have hats on their heads for preventing hair from going onto the food, but they have no hair nets on their faces for their facial hair, isn’t that a sanitary issue.
My son ordered the new Black and Blu Burger and you can bet I was suprised when I saw the bill at $14.29 I asked to see the menue and verified the price I myself ordered the Bonzai Burger and think it is a good burger little over priced at approx $9.00 cant see paying that price i think yopu have lost my buisness i can go to Joes Farm Fresh Grill which was features on Diners Drives and DiveInns get a burger with fresh tomatoe lettuce bacon fresh blu cheese with garlic fries cheaper almost go and get a steak at Texas Roadhouse or Outback for that price.
Kenneth M Lundberg
Mesa Az
We were eating in the Hemet Red Robin on Sunday April 14th around 4 Pm. Our waitress was Selina, she was amazing! As a mother with three children my husband and the grandparents it was a busy meal. Selina did an over the top job, smiled, on top of everything and everything was right on spot great! She brought napkins before I could ask for them, drinks were filled before we needed to ask, boxes were brought for left overs, checked on just the right amount of times wow that never happens when dining! Thank You for a great job Ms. Selina need to get great koodos for her fantastic over the top job! 🙂
I would thank you for the great service and food, me and my friends had tonight, at your Scottsdale Az. location on Shea. We had you server Megan and she was great, your staff was very good.
Thank You
My family went to the red robin location by the dullas town center in va. The waiter was so bad you had to tell him 3 times what you wanted. Half the staff was just sitting around talking and not helping. When we got our food all the orders was messed up and wrong. I will never go to this location ever again.
My husband, our daughter and I went to the Vancouver mall Red Robin Friday night. We asked for a booth because of my back and were taken to a table. My husband asked the hostess for a booth instead and a near by waiter by the name of Jared turn around and yelled ” you do not talk to my hostess staff like that, you’re rude!” He kept going on and and on our daughter said we’re rude for asking for a booth he then said we could just leave. He was very loud and was coming at us. I felt very threatened. We said get your manager. She came and said she was sorry and that she would speak to him. Another customer said he was very rude and it was not our fault and that we weren’t rude. So I got the district managers number and talked to her tonight and she said she was sorry and that she handled it and couldn’t tell me what action was taken. I said I felt threatened and she again said sorry. By the end of the conversation she said if I didn’t feel safe then I should eat at a different Red Robin. SERIOUSLY? I will NEVER go there again and she said I’m sorry you feel that way! WTH? I am going to cover their FB page with this. Feel free to join me. This is outrageous. I am beyond mad.
I was at your South Planfield location Friday afternoon I paid with a credit card. So you could review my visit. I just wanted to let you know I was unsatisfied with my food. The chicken sandwich was fine but my French fries were cold . I did get more and they were hot. I don’t understand when it’s slow how you get cold food . Besides that I was amazed your bathroom was dirty I even took a picture because I couldn’t believe it.
I usually eat at Red robin 6-10 times a year when I travel and don’t have a lunch appointment . I don’t want anything just giving you feedback.
I recently visited your milford location with my wife which we usually do anytime we visit the movie theatre across the street. Both me and my wife were greatly offended by the manager on duty named JD. The experience was nothing out of the ordinary until the manager walked up and handed us free chips and dip and told us there was a mistake on our order and these are on the house. Neither my wife or I liked the chips so we didn’t eat to many of them. After receiving our food the manager walked up and asked us if there was a problem with the service. He then proceeded to say our gratuity rate was low and we don’t leave big enough tips and wanted to know why. I of course told him “No the service is fine but our tips are none of your concern”. He continued to push the point which greatly offended me and even had the audacity to say “I gave you free food and you didn’t even eat them”. We paid and left our food. Never again. We are supporting your business no longer. How many people has he said offensive things to but never contacted you? Not a person to have representing your company. By the way your customer support email isn’t working.
I recently visited your milford location with my wife which we usually do anytime we visit the movie theatre across the street. Both me and my wife were greatly offended by the manager on duty named JD. The experience was nothing out of the ordinary until the manager walked up and handed us free chips and dip and told us there was a mistake on our order and these are on the house. Neither my wife or I liked the chips so we didn’t eat to many of them. After receiving our food the manager walked up and asked us if there was a problem with the service. He then proceeded to say our gratuity rate was low and we don’t leave big enough tips and wanted to know why. I of course told him “No the service is fine but our tips are none of your concern”. He continued to push the point which greatly offended me and even had the audacity to say “I gave you free food and you didn’t even eat them”. We paid and left our food. Never again. We are supporting your business no longer. How many people has he said offensive things to but never contacted you? Not a person to have representing your company. By the way, your customer service email isn’t working.
-Timothy
3 of us Ate at red ribin tonight because its my favorite place… everything was fantastic… until we got home and us 3 had to fight for the 2 bathrooms repeatedly. Makes me never want to eat there again. We all got different kinds of hamburgers… pretty miserable and disappointed.
My name is Walter Milton looking for a restaurant managers
I am writing this to let the company know that the management at the new store in Wellington, Fl. is already not abiding by the honor and integrity motto that your company uses. We are loyal customers to Red Robin everytime we visit the Tampa area. On Sunday 4/27/2014 the store manager and kitchen manager interviewed and hired a yong man for an am cook’s job. He was told he had the job and to report on Tuesday 4/29/14 for orientation at 4pm. Imagine his suprise when he reported to be told that they had decided to go with someone else and had left a message on his phone. This young man had already gone out and purchased the needed black clothing amd showed up on time. He double checked his phone and there was no message left. This is not what I would call an example of honor or integrity. Not a very good start for a new store.
I will never go to Red Robin again just because of your nasty commercial . I have told all my family and friends to support me in this. It is sad that you think this stuff sells . I love your food but I refuse to support your establishment any longer. It will not surprise me to read in the near future that Red Robin will be closing ! Sorry for all the jobs that will be lost when this happens.
After having dinner at the Red Robin in Des Moines, WA my credit card slipped down a narrow crack between the banquet seat and the wall. My server went out of the way to pull apart the seat, put gum on the end of a knife and retrieve the card for me. This, even though the restaurant was hosting the PTA fundraiser for the elementary school where I work. Kudos to her!! She was a hero and my coworkers and students loved it!!! Thank you for going the extra mile.
Lunch at the Eugene Oregon restaurant.Have always loved the food! But we waited 45 min for it.when we finally got a refill on fries.We were leaving.We didn’t get offered anything for bad experience.I don’t know if I’ll ever go back.
I used to love taken family and friends to eat at Red Robin but after seeing the commercial the Mother and little girl are dining and the lady on the commercial covers the little girls ears because she is using language that is very inappropriate for TV that they have to bleep out her words. I am so disappointed in this commercial I will NOT be taken any of my family or friends to the Red Robin Resturant again. Marcia Alfred
As an African American I find your commercial with the white lady holding the ears of two very young African American girls and cursing, offensive. It bad enough that she is cursing but she says the F word and the one girl has a wide eyed reaction to what she hears. The days of wide eyed black people are over. You need to remove this degrading ad asap. And why are the children African American? It is ok for our children to hear such words. How low does one go to sell burgers. I have not or will I ever go to a Red Robin. Re thing your ads, I see other people are not too pleased with what they see.
I am disgusted by the commercials you are putting out. Why would you take your brand to such a trashy place? A woman holds her hands over a kids ears while she cusses ?!!!! Seriously?? I will never eat at your place again!!! I thought this was a family place.
I went to the Red Robin in Des Moines, Wa on May 7 and after a wait of @ 7 minutes I finally got a waitress and ordered a wiskey and soda. The waitress, Robyn, brought it to me and after I finished it she asked if I wanted another and I said yes and bring me the bill as well. The bill, during happy hours was over $14. I asked Robyn why the bill was so high and she didn’t seem to know so she got a manager who told me the drinks I was served were doubles at @ $7 each. I told her I didn’t order doubles and told her to take the second drink back which she did and then gave me a bill for $4.70 for a single drink. First of all, the drink didn’t taste like a double, secondly, if it was, I certainly don’t want liquor that I didn’t order nor was aware I was drinking. If I had gotten stopped by a cop or had an accident on the way home, I’d probably have gotten a DUI. Either Robyn was charging me for double drinks and serving me singles (which is what I think happened) or I really was getting doubles and couldn’t taste the difference. Either way I was concerned. She may not have done this on purpose, but I’d advise customers in the Des Moines Red Robin to check their drinks and their bill judiciously.
I have just experienced the worst customer service at the Red Robin in Augusta Maine. 30 minute wait. When we were seated the waitress barely let us get sat down and then talked so fast and loud that we had to ask her to give us a few minutes, as we were there with our 4 children who may I add are all under the age of 9! She returned about 5-10 minutes later when she asked us if she could take our drink order after we gave her our drink order she walked away and another waitress walked over and introduced herself and asked if she could start us off with something to drink. We nicely told her we were all set. My husband and I certainly do not look under age and we have not been carted in several years. The waitress returned to ask us if she could see our id’s. I showed mine, but my husband does not carry his wallet around with him. She could clearly see he was of age. She went to get her manager and her manager was not helpful and proceeded to say sir we cannot serve you without an id. I respect the policy but when you clearly are more than old enough to drink it becomes a little perturbing. She said sir I am sorry but we cannot serve you would you care for a milkshake? With a large smirk on her face. I told her that was quite an insult and that we were fine. After this incident we said we would both just have waters. We ordered our children’s meals and an appetizer for ourselves. After about 15 minutes when we still had not gotten our waters we asked where they were? We were served our appetizer still before our waters arrived. When the waitress brought us the appetizers she said, I’m sorry we do not have any plates at the moment. Not only did we not get plates, we were not served silverware, or adequate paper napkins. When we asked for some kind of plate the waitress brought us over a basket with a piece of star and white paper in it. How absurd…Now our waters come. My water tasted like the smell of sewer. I did not drink it. When our son was eating his meal we found a long hair wrapped around his apples. This is unacceptable! After the appetizer the manager came over and asked us if we would like for our waitress to return or if we would like another? We said that it didn’t much matter because the damage had already been done. Upon her departure there was another party of 4 being seated behind us. The customer had to ask the host that was seating them if he could wipe down her seat because there was debris on it. I turned around afterwards and told her that I hoped that their meal/service was a better experience than ours. She said well it’s not off to a good start there are a lot of unhappy people leaving and standing at the door. We have not heard one good thing about the service here this evening. So I clearly know we were not the only ones that had poor service there this evening.
I would just like to say that I never do this, but the over all service was just so terrible I feel the need to write about it. Almost everything you could imagine was wrong today at Red Robin Parkwood. It was my sisters birthday and it was her choice to go there, we made reservations 3 days in advance for Sunday (mothers day) at 5 o’clock for 7 people. The problems began as soon as we entered, first off there was no reservation and soon there was a pile up of several hostesses who just couldn’t seem to get us a table. Another reservation of 5 showed up after us and was seated promptly. We waited at our table for 15 minutes before we were greeted and the drinks took 10 minutes to reach us, the food took about half an hour . As a former Red Robin employee I was very disappointed and ashamed, I saw numerous uniform violations that I had received write ups for when I worked there, there were many people walking around but nothing was getting done. I saw managers standing around the kitchen door chatting. The sizzling skillet was far from sizzling, the food was luke-warm, when my dad ordered a coke float it took 15 minutes for his ice cream to reach him and an additional 5 minutes for a glass of coke. Our fry refills were white and floppy. My only question is, how did all of this escape the managers? The only thing that made our meal enjoyable was the server Greg, who was very kind and accommodating. All 7 of us will not be eating there again. I felt the managers were not doing their jobs.
I work in the Sandford Florida area where you recently opened a Red Robin. I took may family on mothers day to eat there and was greatly disappointed. When we arrived there were about 25 other people waiting to be seated. I stood by waiting for a table when I noticed about 5 empty tables. When I asked why there were people waiting when they have so many empty tables, I was told that they give customers that have signed there name up front a 15 to 20 minute window to show up I was shocked. At this time they had more than 25 people waiting to be seated. This is not customer service. Then we sat down to wait another 50 minutes for our order. When we got home we all felt sick to our stomach. I relayed our experience to my co-worker and told them to be careful IF they visit red robin. NOT A GOOD WAY TO START WITH YOUR GRAND OPENING!!!!!
I was visiting in Texas and saw the commercial with the woman as she is speaking covers the ears of a child. Uncovers child’s ears and then uses the f-word (bleeped out, of course). The public has been continually assaulted with bad language in movies, TV shows, music, etc. and now commercials. Your marketing department lacks creativity if this is the best they can offer. This commercial needs to be pulled off air. I have chosen to not eat at your restaurants anymore and will encourage friends and family to not eat there.
COMPLAIT: Saturday, May 18, 2014, 12:30pm. Montage Mountain, Pennsylvania, Red-Robin Store Location. My daughter and I sat at the counter almost directly in front of the “cook”, ordered our burgers and drink and talked while we waited. We watched at how skilled the “cook” seemed, making burgers, etc… But, also realizing that she not once changed her gloves! She handled Tuna Fish, Raw onions, buns, RAW BEEF, raw hot dogs, the spacula handle, the wooden board on the prep table over and over again with just wiping it with a white towel that she also used to wipe off her gloves from time to time. Not to mention, touching the swinging door into the back “Full-Palmed” with the same glove on. One more thing. Her cell phone was on the “prep table” and she also grabbed the cell phone to move it out of the way to only put it on top of where the prepared food was going out. Should I say anymore. Policies and procedures are definitely not being followed while Management is away. We will not go back.
My family have been life long customers and I worked at Red Robin for approximately 15 years as a bartender/ server. My husband and I went to our local Red Robin, which is a hour drive for us and haven’t been in a year. We were so surprised that the whole concept of Red Robin has changed from the menu to the way they wrap the burgers so the don’t fall apart all over your hands and you need 10 napkins. Then no Red Robin seasoning on the French Fries, and in a cup and everything on a plate!!! My husband had a Royal Red Robin Burger that was so bland he had to put salt on it.
Our service was amazing as it allways is but I am so disappointed in the way things have been changed at one of our favorite places.
Went to Red Robin in Clifton Park,NY today (5/20/14)to redeem a coupon for birthday burger from Red Robin which was sent to us on 5/14/14 and expires 5/28/14. They wouldn’t honor it. They said they had a new program Red Bobin Royalty. Are they insane!!
They send us the birthday coupon and then say they will not honor it. I think its illegal and should be reported to Better
Business Bureau. Are they willing to lose regular customers over
a $10 burger and don’t they think we will spread the word
There are a lot of other chains who will be happy for our business.
Red Robin 3760 NE Salem, OR very dirty place, Table not clean, leftover pieces of food, on seats also. Baby highchair was washed off with own sanitary wipe and residue was beyond calling it dirty. Tables were left with dirty dishes while servers were visiting with each other.
Restroom toilets not flushed, dirty tissue on floor with used papertowels on floor which was sticky to walk on. Light above table was greasy with lint/dust. Entire restaurant is very unclean.
I strongly recommend corporate take action to resolve this dirty place situation, a health problem, before a report is given to the state restaurant examiner by someone who is not as nice as I am by only writing this review.
I think Red Robin should have locations in Monticello fl. Jefferson,Madison Fl madison county,Perry Fl. Taylor county Leon county,gadsten couny. C onsider open new location in these areas this summer
I ate at the store in Tempe {ElliotRd} Terrible service. Asked over and over for hot sauce, dressing, water. You do have great burgers but you really need to work on your service. Why don’t you start by having one person take care of the customer instead of handing them off to food dropper offers who don get the right info and don’t care even if they do. I would like to hear from you. Steve Bauer PS This is the second review I have written because the first one said it did not recognize my e-mail address. That’s funny I have had the same address for ten years. Hope you get this.
We are working overtime on the holiday due to the recent hail claims. We ordered for a group of 15-20 people and when our food came the amount of fries was pitiful. My meal literally had 10 small french fries. We even asked for extra since they are bottomless and we weren’t eating at the restaurant. They sent about 40 extra french fries for all our orders. Absolutely ridiculous!! I frequent Red Robin at least once a month, if not more. Not sure if I will go back. My definition of bottomless fries is more than 10!
I enjoy the restaurant in Virginia beach, but will no longer be going there with my grandchildren due to Jerry Springer show being on all the TV’s. Why does a family restaurant have this on?
I was recently at your Sanford location for a sweet 16 birthday lunch with friends. The dining experience was diminished by the temperature of the room…..we were seated under a vent that never shut off and continually blew a strong blast of cold air directly on our table. The server made the compulsory trip to the thermostat to make the adjustment but the results indicated that nothing had been accomplished. I would think twice before returning to your location as guest comfort does not seem to be a priority. Too bad as the burger was a DGB.
We frequent Red Robin at least 1x a week. Yesterday I took 7 high school girls from my high school class out for an end of year dinner. We spent a total of $120.88 which included tax and your promotion of 10 meals one is free. Our server was wonderful, however the SD shrimp breaded came when we were ready to go, we had inquired twice about the dish, still came late. Again, our server was wonderful and asked management to deduct the late item from our bill. We received 6 small shrimp, not sure if that’s standard or not. Anyway, the manager said no and made a sarcastic comment which our server relayed. Very disappointed. Also since I’m complaining, Something is very different at the Kennewick location..You see a lot of servers just standing around and visiting with eachother. Has there been a change??
I have an idea which I believe will be beneficial to your Red Robin Royalty program. At the present time when an Exclusive Surprise is added to the Royalty account it has to be pulled up on the email account. It would be very beneficial if that same information could be pulled up at the store using the Royalty card or alternate id which in most cases is a telephone number. It’s very frustrating to be dining at the restaurant and discover that an Exclusive Surprise reward has expired after a meal has been completed. Not everyone is married to a computer and pulls up their account before dining out. I personally do not check my email account very often and consequently miss those specials. Others tell me that they have experienced the same problem. Please kindly consider this update to your reward program. Thank you for your time and consideration.
Went to your Milford Ohio restaurant June 4 fries were nasty who wants fries that have been setting under a heat lamp no telling how long greasy nasty Luke warm I won’t go back
Give people warmed over French fries your going to lose business
Lately my burgers have been served on plastic trays, this makes the bottom of the bun soggy, They were much better in the basket.
Yet again I’m a fool for going to the hershey,PA REd Robin…. And once again the service was horrible! food was good but why is it when i go there when someone else brings out the food i have to ask them for refills on drinks and the waitress yet again doesn’t check on the table? She seemed to enjoy standing around talking with the rest of the other waitresses that were doing the same and the managers that enjoyed walking back and forth like they were scared to make the employees do work…
Horrible service again.. PLUS the dirty plates sit there and the waitress still doesn’t collect them even when the main meal is out.
I am going to write further into this and contact more than just this review because this is called horrible customer service and i feel that more people should know and maybe the local newspaper should do a write up from other people’s complaints
I love the email coupon Red Robin sent. I especially like how they send them one day before they expire………………..
I went to the Red Robin in Deptford NJ. It was the worst service from door to table that I have ever received. I’ve been to other Red Robins and always had a positive experience. I will never return to this location again.
We love going to red robin every week in fayetteville and rogers Arkansas. May y’all open a red robin in shreveport or Monroe, Louisiana where we currently love. I think all of our fellow neighbors would love it just as much as we do. Thanks
I and my family just had dinner at a Broward County Fl (Plantation, to be exact) and we were disappointed with what they picture on commercials and in their menu. They are nothing like what gets served. My husband ordered the Colossal Burger and it was a joke. I call it a mini me burger. My Bacon Avocado burger was bigger then what he received. Then we find out that we aren’t the only ones to have complained about this. Their fries are also awful. On a positive note the server was fun and the Onion Ring Stack Appetizer was delicious. Also, they have good shakes.
Also, I forgot to mention that this was our first time at any Red Robin restaurant. I was looking so forward to visiting them because of what I have seen and heard about them. Now, I not sure for the money they ask for whether or not it is worth going there again.
Currently seated at the Nashua NH location. Came out for fathers day with my wife and 3 sons 23, 21 and 19. We wereally. It allowed to sit in the bar area. We were told it was against company policy because my youngest son was only 19. This is an absolutely absurd policy. We are now told they ran out buns. How does a burger place run out of buns? Not impresses and not likely to return.
The number on the back of our card is: 30384 0017 63567
Is this a card that has been expired? When I go into your page it is under Fred Phelps but apparently it doesn’t recognize this card. My husbands birthday was today (06/16/36) 2014 and we were not able to have his birthday burger. Help,, don’t know if we need to start all over again with new card….. Need your help. Thanks
This is a complaint regarding the offensive and inappropriate TV commercials for Red Robin. Since the only method to notify Red Robin is via a $25 fee for filing a “complaint”, I am using this post as a forum for my disgust. The female in the commercials and their tone/format is unfunny, offensive and disgusting! I will never eat at their restaurants again and I plan to let all of my friends know this as well. Please stand up and speak out against offensive material!
My whole family has always been a huge fan of your restaurant. After seeing your commercial with the cussing, we have just taken Red Robin off our list. You pride youself as being a family restaurant. Why have you lowered your standard?. Our family will no longer support Red Robin.
Thank you for reading my email.
Patty Fox
I try to compliment when ever possible but this time I really have to let you know that I am very disappointed with your commercials. I am definitely not a fan of bad language but I find the f word offensive. Bleeped or not. I definitely don’t want my children or grandchildren to watch your commercial where the lady covers the little girls ears while using the d word and the f bleeped. Whether or not if the actors heard cookies or whatever. Thought you were classier than that and more respectful to your patrons
We arrived at your restraunt about. 5:45 pm. We put our name in and were told about 20 min wait. I explained we were only there for drinks. I was told to check the bar. No seats available. We finally were called for a table, again telling the hostess we just wanted to order drinks. We waited and waited, finally stopping a server passing by and asked if we could place a drink order which we did. Once we finally got our drinks we asked for the bill as we were trying to make it to a movie. We asked for our bill a second time after waiting again. Finally at 6:45 we left, giving the hostess at the front desk $10.00 to cover the beer and drink ordered and we left in disappointment.
As a parent and 4 time Grandparent and a member of National association of Realtors, California Association of Realtors and Victor Valley Association of Realtors, I am greatly disappointed in Red Robin’s new “That’s One Damn Great Burger” ad campaign. Red Robin is replicating a form of media that is intended
to be vulgar and catchy, but it should be avoided if a company is concerned with its reputation as a “family friendly” Restaurant.
As a parent and Grandparent, I do not want my children and Grandchildren repeating this slogan. Offensive ads like Red Robin’s cause parents to lose their respect for a restaurant that claims to be family-friendly.
As a consumer, I urge you to immediately discontinue “The D.G.B.” marketing campaign and any plans for future ads that include profanity and rename the newest burger on the menu with a more decent option instead. My entire Family, My 2,000 member church and people I talk with will now refuse to eat at Red Robin until the “DGB” Ad campaign is discontinued. I will wait till the end of June to see if this Ad campaign is discontinued before I send out a blast email to the National, State and local Real Estate Associations I am a member of. I Intend to aggressively campaign a Boycott against a company that continues to promote vulgarity to our children, they are exposed to too much as it is!
I look forward to hearing from you regarding my concern.
Sincerely,
Al Calvert
We just saw your commercial where the girl covers the kid’s ears, while she says d*mn. Then a bleep where she says something else. We couldn’t help but wonder what good this kind of ad does. What happened to the days when companies actually had “class”, or at least gave the appearance of decorum? Having seen this commercial, we have no intention of ever entering another Red Robin restaurant.
I just saw your commercial with the little kids and the lady covered the child’s ears because she didn’t want her the child to hear da*n that was said but didn’t cover the child’s ears when they bleeped out the “f” word. What kind of message are you sending. I have lost all respect for Red Robin and will no longr be going to any more RECENT restaurants, which is sad because my family enjoyed going when we were on vacation or traveling back and forth to St. Louis.
I was at the Red Robin in Topeka, KS this pm and much to my dissatisfaction, they could not produce a gluten free menu or for that matter any alergy menu. The manager said you will have to look it up on your phone, we do not provide special menus any longer, a corporate decision. I have eaten there in past and received a gluten free menu. I was told because there products change so often they cannot guarantee the product is gluten free but the website is updated everyday. (Really, sounds like an exuse to me). When I attempted to look up the menu on line, the wi-fi would not work and the GM said the wi-fi was not strong enough in the restaurant but he gets great service in his office, really helps me huh. Needless to say, I told the GM and manager that I would be returning as it appeared that was the intent of the restaurant was not serve people with allergy issues. If this is really a corporate directive shame on you.
Sunday, June 29th, at 3:00 pm we decided to try the new Red Robin in East Peoria, IL. It was a mistake for the following reasons:
1. Silverware and napkins dirty
2. When the waitress finally acknowledge us, she just stood at our table, no welcome, no my name is…we felt like we were putting her out.
3. Food was cold, both sandwiches and french fries, too – we are hoping we don’t get sick
4. As the waitress walked by she asked ‘want more fries’ but never stopped at the table to ask.
5. Ketchup on the table was empty – I had to go to another table to get another bottle.
6. People going in and out of the kitchen the whole time we were there.
7. Waitress leaning on the back of my set having a conversation with someone.
Extremely disappointed, would not go back nor would I recommend this store to anyone I cared about. The staff is unfriendly, unorganized and sloven looking. Quite a disgusting experience to say the least.
Once again we went to the covington red and were disappointed. . This time being r he worse experience. My two friends… my 20 month old daughter and I were sat rigt away.. but once insode the service went downhill. We had to wait 15 min to get a starter basket of fries… my daughter was very hungry… our drinks came with the fries… we ask for sauces with our fries and didnt get them… about twenty-five min after getting our fries we finally got our food… except for my daughters… hers came another 5 plus min later… and was not what I ordered… our food was not up to par either… it was barely warm… and the xhixken on our sandwiches was very tough…hard to chew.. also I ordered my daughter oranges with her meal and we
didnt get them. When I asked the waitress she said that she had seen her have a few fries and couldnt give me the oranges with out charging us for them… when we finally went to pay I gave the waitress my phone number and my friends gave her their royalty cards… she came back and we couldnt see how many burgers till our free one… she told us tjat it doesnt print on all reciepts… I said I always see it… she said well I did the cards but I forgot to do yours with the phone number… and then she said maybe I didnt do any… she came back about ten min later with our receipts that had the burger count on them.. she said she gave my friend an extra point… which she didnt… and I had a free burger so she gave me my money back out of her tips… agter over an hour and half of being there adlnd spending 50 plus bucks
betweeb the four of us… I can tell you I eas not happy at all.
I was at the Harrell parkway location in Nobleville with some co workers and I believe her name was Samantha. She first came off as friendly until we paid the check. She was so RUDE to my party because we didn’t leave a big enough tip. As we were leaving she also gave us a finger and then made this nasty face. We will never go to this Red Robin ever again.
Me and my wife went to Red Robin in Germantown MD at 8:45pm and sat at table 12 and ordered a monster burger lettuce wrapped. 35 minutes later the waiter came by to and blame the delay on the kitchen. I grabbed a manager and told him that we have been sitting there for over half an hour waiting for our food. We were fasting and starving and we figured Red Robin offers the lettuce wrap and it’s great for us since we don’t eat carbs. The girl who served us didn’t bring us our drink, we had to ask the hostess to bring us a cup of water so we could break fast. We didn’t get her name nor we did get coasters which made our glasses slide all over the table. This was by far the worst experiences we have had going out. We walked out after the manager brought us the wrong food after 35 minutes of waiting. The manager made an attempt of an apology but the girl who was our server said nothing. We asked her if we could get our salads first and she couldn’t even do that. I mean how hard it is to write down the order. I knew something was wrong when she wasn’t writing the specifics of the order. I would not recommend going to Germantown Red Robin. They are very unprofessional. Big let down. Parsa
You have to go to college to get so stupid as to attack your base, but Red Robin did it. When your greeting staff tells potential customers that your full and not taking customers at this time, that’s NUTzZ. You may be a Union Shop and funded by the tax payer and in that case you don’t have to produce, but if your not, you’ll be out of business soon.
My family and I Love eating at red robin. I am in the military and going to red robin with my kids is a past time that we enjoy around deployments. My kids begged me to go there yesterday so we went to Red Robin on 10109 Jefferson Davis Highway Fredricksburg VA. We were seated fairly quickly and we were excited about the new items on the menu, the new drinks, and my kids always love leaving with a ballon. This restuarant was not busy at all. My family and I sat there for 25 mins while two waiters walked back and forth helping other customers besides us. We were obviously noticeable because my kids were complaining because they were hungry. We waited for 25 mins and no one even acknowledged us to take our order. The restuarant was dead, with no reason for this. I had my wife put the kids in the car while I talked to the Manager, they left crying because they love Red Robin, but my wife and I were fuming and our experience for the day was ruined. After talking to the manager, he asked me to unload my kids from the car and come back in. After telling him that his restuarant had already ruined our day he said we’ll I hope your day gets better. Honestly I don’t think the servers around us knew what section was supposed to be covering our table. Yelp comments on this restuarant have been horrible for about the last year. I added one myself after such horrible service. I really expected more out of this company which my family loves so much. I hope someone in corporate reads this comment and seriously addresses this restaurant. Please read the yelp reviews on this place, it is ruining the company’s reputation.
Joseph Bates
Visited you Frederick, Maryland Red Robin today and was totally disappointed. The chicken on the salads was not fully cooked and we had to send it back after waiting about 45 minutes for it. The manager (Mike Matusek)came out took the food back and had it prepared again. Never apologized or anything. We had to seat our
self and get our own silverware. Server did not have a clue.
Cross this restaurant off your list and save your money
Tried Red Robin for the first time today and was very disappointed. The hamburger we was told was made from frozen patties – it was terrible. I’ve seen commercials and wanted to try Red Robin, so when we saw the restaurant in Sanford, we were excited to give it a try. Never again. Other fast food hamburger places are superior.
We had relatives in from out of state. They had only been to Red Robin one time and was impressed and wanted to visit one in our town of Evansville Indiana. However my sister-in-law and I ordered the clam chowder and a small salad. When we finally got our food (at least 30 minutes), the clam chowder was terrible and the salad was ok but was a regular size. We also had ordered 2 regular hamburgers but when they were delivered one was a veggie burger. It took another 15 minutes to get the correct order. We then sent the clam chowder back, as it tasted awful. We were still hungry so we ordered a fish sandwich to split that that took another 30 minutes. The service was terrible. That night our guests got very very ill with food poisoning. I do not know what has happened to our Red Robin that used to be very attentive to its customers. I have never complained online for anything but this service and food was to say the least horrible.
We went to Red robin in rochester(heneryetta) we had a blast the server was so great her name is MISSY I shure wish that we could have a Red Robin in Batavia new york this town NEEDS something different and good like Red Robin
My fiance visited our local redrobin (california, MD) with his kids and family for his brothers birthday. He did not order any food and neither did his son all they had was the sweet tea, however he left with an extreme upset stomach and his son ended up throwing up. When this was brought to the managers attention, his response was it must have been something you all ate earlier in the day. This wasn’t the first time his son has vomited from the food/drink at this location. This was the last chance they got. I will not be recommending this restaurant to anyone ever.
I use to love red robin until the day I could not update my information online neither in the store. I missed out on all of my rewards. What good is it to have a rewards program if it’s going to expire within a short period of time? Today will be my last visit. Such a major disappointment ;(
We have been going to Red Robin every Friday for 8+ years and really enjoy the burgers and service that we receive. Something caught my attention last week when entering Red Robin. A sign posted on the door that stated “No firearms allowed”. I have been and continue to carry my cancelled weapon whenever leaving the house. I do have a valid CCW permit. Guess if that’s their policy then we will find a new establishment that will allow us to continue to carry our cancelled weapon.
I am a huge Red Robin fan. And the night I went to the Nampa Idaho store on 8/5/2014 was out of the ordinary. It seems like everything went wrong that night. They seemed to be short staffed and kept questioning the horseradish on the prime rib melt. Stuff went wrong with the Royalty stuff ect ect. Im afraid my mom lost her cool and snapped at the manager when he came to check on us. However he was utterly gracious and never lost his temper. Robert Cook is his name. He is an awesome example of good customer service under pressure. I LOVE RED ROBIN!!
I just wanted to share with you my recent dining experience at your Hershey location. Let me start off by letting you know, I myself am in the industry and have been for over 25 years.We took our 6 year old to Hershey for his birthday. I had not eaten all day as we had decided on the way there after seeing it on the way in, we would have a nice dinner afterwards. We arrived approximately 7ish, restaurant was moderately busy. We sat down and our server came over. She didn’t even have to say a word, you could just tell she hated her job, and after her idea of what a table greeting was, it was well confirmed. I ordered a pear martini, have had it before and after a long day , I was really looking forward to it!! It was brought out and not knowing I took a nice sip,the rim was loaded with salt, not sugar!! Who in their right mind puts salt on a martini, EVER????? All the previous times purchased it was sugar, don’t figure. Anyway, we ordered an app and the boys food. My older son ordered a fried chicken sandwich,mayo and cheddar cheese only. Asking several times is our food almost ready ,about 40 minutes later , food comes out, no cheese on his sandwich. No big deal really, simple solution would have been to take the sandwich back and melt a piece of cheese right? This server puts her finger up and walks away, comes back with a nasty piece of old cheese on a plate and proceeds to say to my son “here just put this on, it’ll be fine “!!! It was hard and had other ingredients from the line on it!!! Absolutely disgusting. I called the manger over and politely explained my son will not eat this like this. He apologized , took the sandwich back. Somewhere in this interim my husband and I had ordered our food. Now we’ve been there almost an hour and a half and still have not eaten!! We had to finally ask our server where my son’s sandwich was, again she puts her finger up and walks away. About ten minutes later she drops HIS sandwich off, our food is now MIA!!! Im pretty frustrated by this point. My husband keeps saying our food has got to be here shortly. Icing on the cake, our server walks back over about 20 minutes after dropping my sons food off and proceeds to drop the check on the table and say I’ll take this when your ready!!! I grabbed the check in disbelief and looked for our food on it…. NEVER WAS RUNG IN!!!!!!!! At this point I had no patience, I physically got out of the booth to hunt our server down, she proceeds to check her book , look at the check, check her book. Before she could try to make an excuse up , I told her if it wasn’t rung in, at this point I do not want it.
Manager comes over a few minutes later, different gentleman than the first, asks me to explain what had all happened. After explaining myself and obviously see how angry I was, he says, “I’m really very sorry about everything, I took both the boys meals off, all you have to pay for is the martini and the appetizer!!!! UNACCEPTABLE in my eyes!!! I came to your restaurant to eat dinner, the service was absolutely horrendous, spent almost 2 hours waiting to eat a meal that we never received and I had to PAY for the experience!!! They should be ashamed of themselves to say the least!!!! I would NEVER step foot in that Hershey location EVER again!!
I have worked and managed in the food industry and other settings that require cleanliness. I can say that the silverdale wa red Robin has absolutely no idea what sanitation is. It couldn’t be more obvious that the restaurant has gone so corporate that nobody even notices. I’m not sure if it’s the fault of the manager there obviously not doing their job or the lack of leadership all over the company. If everything in the entry way and dining room is sticky and smeared with old food I could only imagine what goes on in the kitchen. The entire restaurant has what takes years of built up filth in it.
I’ve been going to Red Robin now for over 15 years. I’ve always loved their selection and the fun family orientated environment it brings. But after my experience today, I don’t know if I’ll ever visit a Red Robin again.
We attended the one at the landing in renton tonight for my cousins 15th birthday. There were about 15 of us at a table. It started out great; got our drinks and appetizers fast. Then came our meals…… I ordered the clucks and fries buffalo style. Now I’ve ordered this plenty of times and each time it comes cooked in buffalo sauce. Mine came out as regular strips and two cups of sauce on the side. I told him and not only did he not offer to take it back but the sauce looked and tastes like 90% oil, 10% buffalo sauce. Then my uncle who ordered buffalo wings, ( which he got 15 mins after everyone already got their food) came out with just…. Drumroll….. Sauce on ONE wing. Sent it back. They put sauce on two more wings .* rolls eyes*
During the meal, none of us got refills unless we stopped him and asked for one. On top of that we didn’t get napkins until AFTER we finished eating. Not one time did the waiter clear any of our plates. He brought our desert out with the tables full of empty plates and glasses. And even after desert nobody cleared our tables. Not once did anyone apologize.
It was the worst service I’ve had ever, and I will not recommend this location to anyone. Thanks for making a family dinner an unpleasant one.
After dining in your restaurant and paying the bill (in cash). The waitress returned my change, which turned out to be incorrect. She informed me that your policy is to round up to a even amount. So no pennies are given. Granted it’s only a penny but a penny in my pocket is as good as a penny in yours. After a while this can add up to quite a large sum as I’m sure you agree. When did you start this and what is the reason for it? If donating the money to a good cause is your quest, well then good for you but don’t you think you should inform the customer before you just take it upon yourself to take our money? Thanks for hearing my request, and hope you change your policy.
I WORKED ON NEW RED ROBINS AND FOUND OUT THEY EMPLOYEE CONTRACTORS THAT DONT PAY FOR WORKMENS COMP INS AND WILL STIFF YOU WITH THE HOSPITAL BILL
i had the worse customer service yesterday, the restaurant was not busy. my waitress was also the bartender and it was the worse.it took her 8 mins to greet us, the table was dirty, the manager had to bring my order, after waiting a long period of time for my order,it was wrong.customers came after me was served and eating before i received my/our order. the waitress/bartender was more interested in a employee that came in with her newborn baby than into serving me/us.she didn’t ask me for a bottomless refill or fries.
Your ad on tv with the girl who is saying “who’s your daddy” needs to be replaced. You cannot make out a word she is saying except “who’s your daddy”.
It’s a shame that so many people put their unfortunate bad reviews yet seldom take the time to show support for the good experiences. I typically go to the robin in Hamilton NJ, and it’s great! Realistically speaking you will always have that one server who isn’t that good at their job but I personally have to give proper commendation to the servers I personally have had at this particular red robin. A shout out to Steve at the bar for exceptional service and professional attentiveness. Barbara who works hard to make sure you do get what you need and is always so sweet. Scott the General Manager, who I’ve met several times already is great and makes sure his guests/patrons are well taken care of. Sawyer who’s a young respectful lady, full of energy and is good at her job. For those in charge I truly hope that you look at this comment and give your hard workers what they deserve, whether it be a raise, or bonus. I’ll be sure to ask the next time I come in.
GOOD JOB RED ROBIN IN HAMILTON NJ!!
I visited your store on 188th and Evergreen in Hillsboro September 21st. I ordered a bacon cheeseburger with fries to go. It was the first thing I have eaten all day, and I was on my way to work. The reason I mention this is because if I had time I would have gone back and talked to a GM to show what I was expected to eat. The fries were cold..not luke warm, but actually cold. I did not eat them. The burger was, at best, luke warm and just one big same tasting pile. I did eat it because I was starving. I do regret it though, you see I’m a server myself, and had to make it through my shift not feeling all that well. Like I said, I am a server, and I do know how people who write in exaggerate to justify themselves, but I am truly trying to be kind. It was the worst thing I can remember eating. It really was truly very bad. I will probably not visit this store again.
Receipt number 70031 @ 8:02 9/26/2014 147.19 5125 jonestown rd harrisburg pa 17112. Service was the absolute worst . We had a party of 12 for a birthday diner, they cant split the check ok we get that but then why did our food come out @ 4 different times in 10 minute intervals? Why was the first set of food warm not hot but warm, and the rest comes old cold. So did the extra fries. We ordered our food and drinks the same time it took 40 minutes to get our drinks and another 20 minutes for our food! We had to flag a manager down to get warm fries and refills on drinks. Granted we did get comp. $30.00 we could use right away but what good does that do when we paid 147.19 and are now heading to mcdonalds to get food so we can actually eat warm food. Ridiculous isn’t it should of just started there. I dont belive we will be returning.
I KNOW OF SOMEONE WHO NEEDED HELP AN EMPLOYEE AND THE COMPANY COMPLETELY TURNED THERE BACK ON THIS PERSON AND NOW THEY ARE THREATENING TO FIRE THIS PERSON CAUSE OF THIS PERSON SITUATION HE IS HOMELESS OR SOON WILL BE AND YOUR THREATENING TO FIRE REALLY THATS ONLY GONNA MAKE THINGS WORSE BUT OBVIOUSLY THE COMPANY DOES NOT CARE CAUSE ITS NOT DEEMED AS IMPORTANT
Great service!
I was at the Deptford mall red robin. I was told waiting time was 35 mins. I was waiting 40 mins. I was seated next to a table that wasn’t cleaned up for the remaining time I was seated. Most of the staff was standing around doing nothing. My waitress had to clean up the table next to us as we where done. My waitress was very good. She was a little heavy set blond lady. I am sorry I didn’t get her name but she was very nice. The manager at the front that was taking in new customers was rude. This is just my thoughts but I think the manager and some of the staff need to be replaced.
On 10/7/2014 my wife and I ate at your Fairfield Ca location. I wanted to drop a line to you and voice my disappointment. Our server, Jenny, was rude, did not refill our dinks, did not bring more fries without us asking, brought cold tortilla soup to us, soup was spilled all over my plate making my chicken wrap soggy, we had to ask for the bill twice and the restroom was disgusting. The Manager actually brought my food out, which had the spilled soup. He dropped the plate on the table and walked away without saying a word.
Needless to say we will not be returning to your establishment. I wish you luck, however, with service and product like this I am not sure it will be enough.
I want to comment on the Red Robin commercial I just saw today. It has a woman spokesperson, along with two children, I believe. She is swearing and covering one child’s ears while doing so. I found this commercial tasteless and crude. It was neither funny, nor creative, nor appropriate for Red Robin’s image of an all-ages restaurant. Outright swearing, or the implied use of the “F” work is not acceptable for a commercial, ESPECIALLY one that features small children. Disgusting!
I have to say Red Robin has always been a family favorite for us, but after the last two visit my family has had there I would have to say otherwise. My family went on a Friday night after having to ask for our drinks twice and silverware multiple times the food was cold and the fries where hard and over cooked.
We decided to try again and went yesterday, we had to wait 20min when the restaurant was slow and many open tables, we had 4 different people come to our table, drinks were made wrong and again had to ask for silverware multiple times as well as enough dipping sauce for everyone. Once the food came my salad was wilty and brown, my husbands chili cheese burger had hardly any chili on it, my mothers tortilla soup was bland and watered down.
Overall client experience was mediocre at best, in today’s society we pay to much to enjoy a meal out with our friends or our family to leave frustrated with the service or with a bad taste for a place of business where you are paying for there service.
Check out your facebook page!! I complained about the many times I go in to your chambersburg, pa location only to struggle for an hour with you wi fi and the management never tells you the problem just lets yous it there and try to connect forever. I finally figured out your putting a time limit of like 20 minutes and then kicking customers off of the wi fi. Your employees began harassing me via facebook and my email. go look at ur facebook page. those employees should be fired!!! or shall I sue for harassment
tHEY DELETED MY FIRST COMMENT. RED ROBIN’S FACEBOOK PAGE; CHECK IT OUT; COMPLETE HARASSMENT AND LOOKING FOR A LAW SUIT. CHAMBERSBURG, PA EMPLOYEES HARASSING CUSTOMER FOR COMPLAINT. LAW SUIT COMING
tHEY DELETED My 2 COMMENT. RED ROBIN’S FACEBOOK PAGE; CHECK IT OUT; COMPLETE HARASSMENT AND LOOKING FOR A LAW SUIT. CHAMBERSBURG, PA EMPLOYEES HARASSING CUSTOMER FOR COMPLAINT. LAW SUIT COMING
The Elephant Bar in Burbank on Orange Grove St has closed.This would be an excellent location for Red Robin.We sure would love to have one in Burbank!!!
My wife and I went to the Yakima, WA location of Red Robin ( a restaurant that we enjoyed at it’s old location…. in a building right next to the new location) for dinner on Wednesday October 8th 2014. We were sat down right away and then waited nearly 30 min before someone came by to ask what we wanted. We ordered and due to how loud it was I pointed to what we wanted on the menu. The waitress wrote it down and then left…. another 30 min later we received our drinks, the bottomless root beer floats, which were filled only 1/4 of the way up in the glass… barely enough to cover the ice cream. The waitress then stated that we will drink them down quick and then left. twenty min later we got another drink… this one 1/2 of the way full. 20 more min after that they came by with some food for us…. which was entirely incorrect we wanted the chicken burger… they brought us regular burgers. We told her and she said she would have them fix it…. which she left… after that we were done and tried to wave down someone to pay for our drinks so we could go somewhere else…. which no one would stop to pay attention to us. My wife was very upset…. as was I. I got up to go to the concierge but that is when the manager came over ( another 10 min later)…he asked what was wrong. I explained the whole thing. He asked for them to fix it. I told him no. We were done and wanted to just pay for what we drank and leave. He would not let us leave and kept saying it will be 5 more min… I told him no and that we just wanted to go somewhere else. He then said that we could go and they would take care of the drinks… as we walked out the door the chicken burgers were pulled out of the kitchen… OVER AN HOUR AFTER SITTING! My wife and I will never go back to your restaurant… we never got an apology for how we were treated. I have talked to others that have gone to this location and they have all been treated nearly the same way… at the old location we were always treated well…. did something changed when they moved the restaurant 100 feet? I would like to talk to someone from Customer Service asap about this.
I was with a group of fathers of children with special needs and we had dinner at your Redmond (148th)location after a conference – (Washington State Father’s Network). Thee were approximately 20-25 of us. Date was 10-11-14 around 4-6pm. we all had request for separate tickets. Melissa was our server and she did great – fabulous! We were bit of a loud group at times and she represented your organization with class, style, and a smile 🙂 Our hats off to your staff and in particular Ms. Melissa.
My family has been going to Red Robin for years. We have generally had a pretty good experience and good service. However, for the last year it has totally changed and we have slowly stopped going. We like to go early around 5:00 pm for dinner to beat the dinner rush. Every time we go the restaurant is full of empty tables but we have to wait 20 minutes or more. The crowd in the lobby is confused and frustrated. I overhear patrons talking and some have walked out. The answer given by the hostess is simply that we don’t have enough waiters on shift yet. Oh my goodness! What?! This is basic good sense good customer service 101. You don’t make customers who are willing to spend money at your establishment wait unless you don’t have space to serve them. This is not a one time occurrence. It is every time we go. Red Robin if you want to stay competitive in Bellingham, Washington. You need to step it up.
Thank You!
My family eats out around 4 times a week. Usually we have no problem with Red Robin. We eat there because of the gluten free burgers. Last evening there were 3 of us. We ordered ribs, fish and gluten free burger and fries. (no seasoning on fries because she has celiac disease and some seasonings have gluten in them) Our waitress took our drink and food orders and we stressed to her about the one persons allergy. We never saw her again. Someone delivered our drinks, another person delivered our food. The only order they got right was the ribs. The fish was cold and the burger and fries were compromised. We flagged down various waitress’s but nobody helped us. Finally we found the manager and he had another burger made for the gluten person and took my fish away. I did not want a replacement so I ordered a cup of chili which also was luke warm. Our waitress did (first we saw her in over an hour) bring our bill. I always prided myself on being a heavy tipper but I DID NOT tip. This is only the 2nd time in over 70 years I did not tip. This was also at 4:30 in the pm when food should be rather fresh and hot. What is happening to your Taylor Red Robin? We only go there because of the Gluten Free menu. We will find other places to go. Also this place will not last when word gets spread around.
First of all, I would like to comment on your web site. Very helpful. Except for the box where it says submit your own rating. I wanted to do this but when I pressed the box, expecting to be sent to a rating form/page I found to my horror that the two star rating from the last visitor to your website was used as my rating. I wonder how many other users have had this problem skewing your posted results. I wanted to give red robin a five star rating. Using the number you provided I had my problem with registering a second royalty card for our household solved within seconds…definitely under a minute. I told the red robin customer service what I am telling you now. We have been dining at numerous red robins over past 20+ years, and the food and the service and the cleanliness and experience has always been top notch. We dine out a lot, and try/review a lot of restaurants. We don’t eat burgers a lot, but when we do we almost always return to red robin unless one is not close enough to where we are at the time. Our red robin dining has always been superior to any “highly rated” burger restaurant that we tried because a red robin wasn’t close enough to where we were at the time.
Just tried to use a different computer to see if I could post a favorable five star rating for red robin on your website. Zoomed in so I could try to move the star (meter?) up to five stars by pressing the fifth star. I don’t think it rated it that highly. There should be a confirmation of the rating you want to submit and instructions as to using the rating device. Thank you. Still like this site.
On 10/2, went to celebrate the Bronco’s sacking the quarterback location was crowded and busy. Ordered soup and the Red Robin special for the Bronco’s and a salad. The soup was cold and was replaced with a hot cup. The Red tavern burger arrived COLD and contacted the waitress. Manager brought a fresh and hot burger and said he would take care of the bill. No adjustment on the bill, possibly because of the Bronco’s promotion by Red Robin.
About your point of sale, ordering and payment machine on the table. There is no notice that the games are pay per play. Neither did the server say anything about games costing to play. Overall, this visit was WAY below the usual good service we have come to expect at Red Robin.
This observation is intended to help with quality improvement in customer service.
I was in your Allentown location this eve. ordered a burger with raw onion, let. tomotoe. the burger arrived with a frozen (yes frozen) onion wilted lettuce and frozen tomotoe. The burger was placed on top of raw onion so when itthawed out the bun was all soggy and wet. Both were replaced by waitress however, by then the burger was cold. Very disappointed in this.
My wife and I decided to stop for lunch on the way back from New York to North Carolina. We were going to stop at Wendy’s, but came upon one of your restaurants in Jonestown, VA on the way to Wendy’s. We walked inside and the host told us that we’d have to wait 10 minutes, because they did not open until 11:00 a.m. My wife decided to go to the rest room and I sat down on one of the bench seats inside. As I sat there a couple of older people walked in and the host told them the same thing. The gentleman told them that his wife was going to the restroom while he waited. My wife then returned about the time 3 other people were being seated. She told me to get in line so we could get a table, so I got up and we walked back to the host. As we’re standing there, the other couple returned from the bathroom and the host met them halfway with their menus. I’m thinking, why did you seat them when we were already standing here, but I waited as the host returned. I then stood at the desk and the host told me that we’d still have to wait another 2 minutes. I’m thinking, you’ve already seated 5 people now and we were here first and yet we are going to have to wait two more minutes. I looked at my wife and asked her if she wanted to leave and go to Wendy’s. She said yes. The host stood right there and heard our conversation and saw us leaving, yet he never said a word. I had always hear the Red Robin was a good place to eat, but I will not be going back to find out.
Sincerely,
Joseph Vann
I was recently at the Red Robin in woodbridge mall. I’m an regional manager for a retail location that just came to the mall. My Ceo bought me a gift card and I went this past Saturday. I sat in the bar area knowing Saturday is a busy day for all in the mall. The service was terrible the girl behind the bar had to much on her plate to handle bar crowed,tables,and supply drinks to other servers.I would suggest that management get correct staff in place for Saturday which I assume is one of your busiest days.All employee’s seemed upset at the lack of leadership that day.I hope it was just that day and not the norm because I would like to continue to go there when I visit my location there
Thanks,
Ron
I have a shell fish allergy. While at Red Robin in Poughkeepsie, NY this past Sunday afternoon, my friend and I decided to order a fried codfish dinner. I asked the waiter if the cod was fried in the same oil that shrimp was friend in as I am highly allergic to shelll fish. He assured me that different oil was used for the cod fish and that RR is very attentive to customers with certain food allergies.I ordered the codfish. Soon after a manager came to our table to ask us how we were, etc. and what we ordered. I told her what we ordered and my concern about my shell fish allergy. She immediately told me to order something else as the codfish was indeed fried in the same oil shrimp was. Had she not stopped by the table, I would have had a serious allergic reaction to my dinner. Here is the thing……people like myself need to be informed of this through a note on the menu. Moreover, the waitstaff needs to be informed on how foods are prepared in order to avoid a possible allergic reaction and, more importantly, death.
I was very happy with my service but when my husbands burger came out it was so filled with grease I had no choice to send it back. Martha at the red robin in fairfield was quick to know we were not happy with our food and came before we had to grab her attention. She quickly had our burger remade. When the manager rebecca (did not intraduse her self had to ask server for name) came with the remade burger she gave us an excuse that the burger should be greasy do to the olive oil the tomatoes are soaked it. Although this is the way you prep the tomatoes one should use a ladel and drain part of the oil so the buns are not soaked with grease before reaching the table. The cold grease in the tomatoes made the burger not only greasy but very cold.further more our appatizer was over cooked and the chicken in my crispy chicken salad was also over cooked or cooked at to high of a temperature which made it not good at all. If it wasnt for my sever apologetic response and very upbeat quick personality I probly would not return. Your company ahould be greatful that your servers hold the faith to you corp.
We are normal customers at red robin. We went yesterday for a normal lunch and I’m not sure we will be returning. First off it took someone 25 min to come to our table to even introduce themselves and ask us for a drinks. I understand red red robin is normally busy but we also watched a family of 5 sit down 5 min after us and they were able to order 5 min after they say down. We order an appetizer while waiting since we knew it would be busy, took almost 30min to get to know our table and it was just fries with cheese on top. We got it and it was shocking, it looked like melted squares of cheese that had been reheated with two little pieces of bacon. It was dried out and cold in the middle so not even reheated to the right temp. We finally got our food and my husbands burger was completely raw he didn’t eat it. I began t inspect my kids burgers which were also pink and raw. Unfortunately they had already eaten half of it by that time. My burger was rubbery with a little pink and just was all around bad. And usually I love red robin burgers! We left disappointed that we had to pay for a meal we couldn’t eat. Well that night my husband and two kids were sick throwing up all night. I’m really disappointed in my experience at red robin.
11/9/14
I had Lunch at your Red Robin on Bell Rd. in Surprise AZ.
The Server was a Pretty Girl named Courtney. Just want to say she did a excellent job of serving 3 Adults and a 8yr. old child. She was wonderful. Polite, Kind and as quick as the cook allowed her to be. She is a Credit to your Restaurant and her Boss (didn’t get his name) is Friendly and Polite also. He is not hard on the eyes either.. LOL Thank You for both of them. I did enjoy your good Chicken Sandwhich/Fries & Pineapple Milk Shake..
Sincerely, E. R. Kaiser
11/9/14
I had Lunch at your Red Robin on Bell Rd. in Surprise AZ.
The Server was a Pretty Girl named Courtney. Just want to say she did a excellent job of serving 3 Adults and a 8yr. old child. She was wonderful. Polite, Kind and as quick as the cook allowed her to be. She is a Credit to your Restaurant and her Boss (didn’t get his name) is Friendly and Polite also. He is not hard on the eyes either.. LOL Thank You for both of them. I did enjoy your good Chicken Sandwhich/Fries & Pineapple Milk Shake..
Sincerely, E. R. Kaiser
I’m a 100% service vet that did 14 months in combat. My wife and I both visit your place and love it. But I’m writing today because I got a notice from one of your local places on happy valley rd in Phoenix AZ about how you are giving free burgers to vets tomorrow. I will probably not be able to attend, but I just wanted to thank you for respecting the people that make this country free.
Thank You,
Jerry Abrahamson.
I’m a 100% service vet that did 14 months in combat. My wife and I both visit your place and love it. But I’m writing today because I got a notice from one of your local places on happy valley rd in Phoenix AZ about how you are giving free burgers to vets tomorrow. I will probably not be able to attend, but I just wanted to thank you for respecting the people that make this country free.
Thank You,
Jerry Abrahamson.
Really need to bring back the garlic fries can’t believe they stopped serving them Monroe wa
As someone all ready wrote what the heck is with that stupid commercial “who is your burger daddy”. What is that supposed to mean. Why is she even saying it. It makes no sense.
We stopped in at Red Robin in Manchester Ct tonight and as much as I would like to favorably review my meal I can not as I was unable to finish it. My husband and I both ordered two plain cheese burgers. After a lengthy wait we received two burgers laden with lettice , tomato mayo, onions and unmelted cheese complete with a soggy stale roll. The burgers were underdone, cool and fell apart with the roll as we tried to eat. The frenchfries, always a favorite, were for the first time I can remember cold.
The waiter and manager were apologetic however we were disappointed as the fooas always been consistently good in this restaraunt. I hope this was an off night however I am doubtful.
My wife and I have been long time customers. Yesterday we stopped at Red Robin in Burlington, Washington state. The changes that have been made to the quality and quantity of the and hamburgers and chicken sandwich were disappointing. The coffee was good and the servers were polite and efficient.
Because of the changes made to the quality of the food , next time we will go to a fast food place like Jack in the Box etc.
We both wish you had not changed.
I have the Red Royalaty card which I have now registered 3 times and still cannot get my free items off because everytime the server swipes my card it says I am not regestered. I am not the only one with this problem so my question is what the heck is the problem here????? I shouldn’t have to come home and re-register my card only to go back in and be denied those items I have backed up on my card.
I like to give kudos to the RED ROBIN located at 14736 E. Indiana Ave.Spokane, WA.99216
I come in at times when I am in the area for a meal over the past several years. I have to tell you, I am never let down nor disappointed. The crews there from the receptionist right down to the guys and gals clearing the tables are well trained that says a lot for the manager I BELIEVE Jimmy and my server this time was Braden. I don’t need any coupons, meal cards etc.
I travel allot and have been to the one in EXTON PA. and Collegeville PA. being I use to live there. I use to own a small restaurant in Milwaukee WI. And know the business and every day issues that arise. in the business. WELL DONE RED ROBIN. one of my favorite eating places.
like to see the two mention get a pat on the back for a fine job, good manners and being well discipline in the jobs they take it seriously. you need a few more Red Robins in the state
Respectfully Yours,
Edward J. Parkes
8513 N. Harvard Road
Newman Lake, WA.99025
My husband got an email saying enjoy a free tavern burger for panthers by week nothing about them winning or crap but no employee knew really what was going on which was really aggravating. The email said nothing about them winning to get this very disappointing how the workers had no idea what was going on and over heard servers talking about yeah some did the deal some didn’t some limited one buger some let others pick between the tavern burgers and some just said no they didn’t win so they aren’t offering it. I was talked to like I was an idiot but they did offer me a free tavern after everything but our friends went after and got told absolutely not by the server, so if red robin sends out these offers make it more clear or at least make sure the workers and MANAGERS know what the hell is going on. Very very upset . Here is what the email contained, so yes I was confused because it didn’t say anything about the team winning ( jacksonville NC 28546 location) Tavern Double Tuesdays Cure Your Bye Week Blues Woohoo! The Panthers didn’t play this week, but it’s Thanksgiving week, so to thank you for your Panthers loyalty, you get a FREE* Tavern Double(TM) Burger with Bottomless Steak Fries(TM) tomorrow. *With purchase of 2 beverages and an entrée. Excludes Red’s Big Tavern(R) and Styles.
we had an excellent waitress named Britany who took care of us at your East Peoria, il restaurant this past Tuesday.
Tonight on my birthday, my daughter decided to take her Mom out for dinner and pay for the first time in her life. We went to the Holland Michigan location at an earlier time, prior to the dinner rush. Our server Randi was decent-pleasant. She took our drink order, said she’d bring some fries. It was NOT busy in there!! Basket of LITERALLY seven fries was cold. Daughter hungry and had those gone. Server came by after a while and said she’d bring more fries. WAITED, waited, waited, waited….daughter finally asked, “hey, where’s my fries”? Finally get next basket, dinner orders had been placed already quite a while ago, a table of two adults and four kids were seated LONG after we were there and ordered and low and behold, their meals came LITERALLY four minutes after ours. Our tab came to $36.40 for crappy food and we still left a $6 tip-not to stiff the server. 2nd to worst meal/service I’ve had in my lifetime. BUMMER of a birthday dinner! It wasn’t busy in there-thanks Red Robin-not
I feel the need to let you know that I made a first time visit to your Secaucus NJ Restaurant with my 4 year old daughter and it was the worst experience we have ever had. we have been to your place in Clifton NJ and the service has been great as far as the Secaucus facility,I will go next door to buffalo wild wings, your staff in Secaucus doesn’t have a clue.we had to ask for a waitress,ask for more drinks, and I had to ask for something to keep my daughter occupied, But the most annoying part was trying to pay the bill. We had to track down the waitress when they told me she was business and we had to wait, I had my card ready she put the bill down and walked away,we waited 15 min I finally put my daughters coat on and had to walk to the front counter to pay the bill, I was then told the waitress would take it. the mgr came out to talk to me, I just wanted to pay and go, he wanted a survey. I live in Secaucus and frequient the eateries, I will tell you your service is much to be desired.
We ate at the Red Robin in Beavercreek OH on 12/14/14; we love eating at Red Robin, but on this visit they ran out of Coke. We were told they were going to the store to buy some but never got a Coke before we finished dining (our server offered other beverages, but I really wanted a Coke.) I believe that is a management issue. Also, I always loved the french onion soup at Red Robin, but I don’t know if you’ve changed the recipe, but it is now so salty (or reduced) that it is almost inedible.
We Took Our Son To Red Robin At His Request For His Birthday. My Wife And I Were Hesitent To Return Because Of Our Last Experience Which Was Horrible Was Topped Tonight! 45 Minute Wait To Be Seated To An Unclean Table. Asked Several Times For Fries For A Family Of Eight Only To Get 2 Small baskets Enough For2Fries Each. The Bottom Was Out Of The Fries Before We Git Them It Was Fhe Joke Of The Night. Our Poor Waitress Apologized Ro Us Several Times And We Overheard Her Saying The Same To Each Table She Visited. She Explained That Botg ManageKitcheWere In The kitche
Last We Ever Eat At Red Robbin Our Sonsbirthday Was Ruined!
Who knew it would take almost 50 minutes for what we were told would be a 30-35 minute wait to be seated, wait another 50-60 minutes for our food to come out (including the appetizer, which the waitress said was coming out 3 different times before it actually came out), then get the bill with nothing compensated on it, then spoke to the manger who told told us he can only offer one free appetizer card to our table who had 3 couples seated, because he only had a few left and needed them for other tables, and wouldn’t comp our drinks. Thanks to the horrible service, we missed our movie as it took 2 hours and 15 minutes just get a brought dinner. Horrible service, worst I’ve ever seen! This took place at the Eugene, Oregon location and was under Eric’s management.
I have now had lunch both at the Appleton, WI restaurant and the Oshkosh, WI restaurant. My order is simple – a plain hamburger, lots of pickles and raw onion, unseasoned fries and tartar sauce. Nobody can get the unseasoned fries right. The wait staff is not allowed to talk with a cook and the time the unseasoned fries show up, my hamburger is already gone. I have gone so far as to tell the waitress (today in Oshkosh) that I would like to order unseasoned fries – result the same. Any suggestions as to how this seemingly simple order might be served on time, as ordered. I normally don’t complain, but this is making me think it is time for another lunch location.
The bartender/ waitress talked us out of the onion rings and talked us into the new Chips with onion dip. Gross, the dip was bland with raw and cooked onions in it. Kind of like the beginning stages of a tarter sauce. The chips were inconsistent 1/2 soggy and 1/2 burnt with way too much salt. They took 20 minutes to get them to our table. We were there to watch the BSU fiesta bowl game. Very slow service. The shrimp and clucks meal was like a kids meal and tasted like your average frozen food section. 14.00 for this kind of food is ridiculous.
January 1, 2015
January 1, 2015 – Usually we enjoy our meals at the restaurant in Wenatchee Washington. Today we had went there with the grandkids(small) and daughter and son in-law. We ordered our food and waited….and waited. While waiting I ordered a Hawaiian Heart throb. It was not slushy but chunky with ice. We watched our food sit under the warmer for more than five minutes. Upon receiving our food, my husbands French dip was cold, my Caesar wrap only had chicken and lettuce in it….no tomatoes or Caesar. Our waitress only gave a refill on water once. It was one of the most unsatisfactory lunches I have ever had. I have been there before when it was much busier and had better service and better food. I enjoy the restaurant and hope that the service will improve if we return for a visit. Thank you very much
I AM SORRY TO HAVE TO DO THIS BUT I THINK YOU NEED TO KNOW WHAT IS IMPORTANT TO BETTER SERVE YOUR CUSTOMERS,
MY SISTER AND MY MOTHERS OF 91 YEARS OLD ALL WENT TO HAVE A LATE LUNCH EARLY DINNER AT OUR LOCAL RED ROBIN,,, THIS IS WHAT WE EXPERIENCED, AS WE ENTERED NO ONE WAS AT THE FRONT AND WE WAITED AND WAITED AND WAITED., FINALY A WORKER CAME FROM THE BAR GREETED US AND ASKED IF WE HAD BEEN HELPED I ANSWERED NO AND SHE READ MY TONE OF VOICE AND ASKED IF WE HAD JUST ARRIVED AND I ANSWERED NO WE HAD BEEN WAITING A LONG TIME. SHE APOLOGIZED AND THEN ANOTHER WORKER I ASSUME WAS THE HOSTESSCAME UP AND SHE SAT US RIGHT AWAY, IT WAS NOT A BUSY TIME AND THEIR WERE ONLY ABOUT MAYBE TEN TABLES IN USE,
OUR WAITER CAME AND EVERYTHING SEEMED OK HE CAME AND TOOK OUR ORDER,IT STARTED TO GET BUSY AND WE COULD SEE THAT WE WERE IN A MIDDLE OF A SHIFT CHANGE, BE CAUSE BE FORE WE KNEW IT OUR WAITER WAS LEAVING AND HE GAVE US TO ANOTHER VERY NICE YOUNG LADY AND WE WAITED AND WAITED ABOUT 25 MINUTES AND I FINALLY CALLED OVER A HOSTESS AND ASKED ABOUT OUR FOOD SHE WENT TO KITCHEN AND CAME BACK AND SAID THAT IT WOULD BE ABOUT FIVE MORE MINUTES. I ASKED DOES IT REALLY TAKE ALMOST 30 MINUTES TO GET AN ORDER OF ARTIC COD AND A BOWL OF CHOWDER AND A CHICKEN SANDWICH,SHE SAID THAT THEY WERE IN A MIDDLE OF A SHIFT CHANGE AND SHE DID NOT REALLY KNOW WHAT WAS GOING ON. WHAT! THEN OUR WAITRESS CAME AND DELIVERED OUR FOOD. THE COD WAS VERY GOOD BUT WAS ONLY WARM AND THE FRIES WERE NOT AS I ASKED FOR NO SALT AND THEY WERE ONLY WARM AND SO WAS MY SISTERS CHICKEN SANDWICH JUST WARM. BUT LISTEN TO THIS MY MOMS CHOWDERS WAS SO SO HOT THAT IF SHE WOULD HAVE NOT NOTICED HOW HOT IT WAS AN SHE WOULD HAVE SCALDED HER MOUTH I AM NOT EXAGERATING,,, SHE HAD TO ASK FOR A SMALL GLASS OF MILK TO COOL IT DOWN.TO GO OUT TO A RESTAURANT AND SPEND $ 45.00 FOR A NICE MEAL AND GET WHAT I JUST DESCRIBED TO YOU IS NOT ACCEPATABLE. THERE IS NO REASON FOR CUSTOMERS TO GET WARM FOOD IN A RESTAURANT AND NO REASON FOR A CUSTOMER TO GET SCALDING HOT CLAM CHOWDER,AND TO WAIT WHEN IT WAS NOT A BUSY TIME OF THE DAY. WHEN YOU HAVE A SHIFT CHANGE THE COOKS SHOULD NEVER LEAVE THE LINE TILL THEIR REPLACEMENTS IS IN HIS SPOT DUE TO WHAT I THINK HAPPENED IN OUR CASE WE WERE THE FORGOTTEN ORDER………………..
we had the most terrible experience last night at the Red Robin in Eastern and Richmar in Henderson NV. MY DAUGHTER CALLED IN A RESERVATION AT 6:00 pm. I got there at 6:12pm. The hostess said it would be a half hour. We were a party of nine with three small children under the name Chris. Forty minutes later they called party of nine, Chris. We went up there and they said it was another party of nine Chris who actually came in after us. We waited and waited. One hour later I went up to her and she kept saying we were next. I finally called the Manager over. By the way I am disabled with a walker, and I explained I have two sons with anxiety problems and could they please give us a table. It was so loud and chaotic in the waiting room and too cold to wait outside. The manager said they were doing everything they could but they still had no table! We couldn’t wait any longer. I explained the girl said a half hour and I know they took the other party of nine before us. No apology or anything. WE LEFT!
We went to a hamburger place two blocks away and got waited on immediately. My daughter takes her children to your restaurant quite often and never had this problem before. Her five year old was starving. No way to treat children or adults. The uncaring attitude was totally unacceptable. Worst experience we have ever had at a restaurant.
Sincerely still feeling the impact from last night and will tell many people about the awful experience!!!
Sandi Walton
Mother of six and six grandchildren.
We went to Cerritos Ca. Red Robin three nights ago, it was the worst $70 bucks we ever spent we have four kids and it was my husbands bday, we wanted to do something with the kids as well as without, we have gone to other Red Robins many times, our order was wrong for half of us, easy no dressing just plain burgers for kids right? had to have them done over 30 mins. latter as kids did the im going to cry because we are starving cry i find a hair in my plate half way eaten black hair, im blonder than blonde!
I tried for awhile to do the survey for ouR visit to the Wilbraham,Ma.restaurant. I had a great experience and when I came to filling out my date of birth, it would not accept it and I could not complete the survey. This has happened before and would like to find out what I am doing wrong.
Thank you.
This is the 2nd time in about 40 days that we have had bad meals and poor service at the Fair Lakes, va red robin. The manager told us both times that “they were slammed”. The only reason we went was for a daughter’s birthday (her choice) or we would have gone somewhere else. My soup was luke warm. The food was mediocre, with the child’ pizza hot, the grilled cheese cold, and the adult sandwiches were luke warm. We had dirty dishes piled on the edge of the table for more than 20 minutes and Tracy was handling other customers and would walk right on by. We had to ask for an extra spoon, water, etc. Unpleasant experience.
tried to rate you a one star, but your system recorded it as a two star. by the way, the manager at the fair lakes red robin was the same one on both visits and I am a loyalty card holder. There is poor attitudes from the hostess seating us (who couldn’t wait to throw the menus on the table and leave (not busy at that moment), to the manager who really could have cared less about our complaints. This angers me.
on this evening me my wife and granny at seven years old she is today her birthday and we went to Red Robins right off Monona Dr. and we are so happy that we did we had the greatest experience at that restaurant red Robins the waitress was very kind and courtesy and very accurate with our orders and not to mention the manager he was wonderful one of a kind and I remember his name Justin piccolo that manager with the most courteous the most caring the most humblest and understanding manager that I have ever met. most definitely I will bring back more people 28 parents to experience what we experience thank you Justin for the wonderful food and the great hospitality we will see you soon
on this evening me my wife and granny at seven years old today’s her Birthday, and we went to Red Robins right off Monona Dr. and we are so happy that we did we had the greatest experience at that restaurant red Robins.. the waitress was very kind and courtesy and very accurate with our orders, and not to mention the manager he was wonderful one of a kind and I remember his name Justin Piccolo. that manager has the most courteous the most caring the most humblest and understanding manager that I have ever met. Most definitely we will bring back more people 28 parents to experience what we experience.. thank you Justin for the wonderful food and the great hospitality,We will see you soon. P.S three very satisfied customers Thank You Red Robin
on this evening me my wife and granny at seven years old today’s her Birthday, and we went to Red Robins right off Monona Dr. and we are so happy that we did we had the greatest experience at that restaurant red Robins.. the waitress was very kind and courtesy and very accurate with our orders, and not to mention the manager he was wonderful one of a kind and I remember his name Justin Piccolo. that manager has the most courteous the most caring the most humblest and understanding manager that I have ever met. Most definitely we will bring back more people 28 parents to experience what we experience.. thank you Justin for the wonderful food and the great hospitality,We will see you soon. P.S three very satisfied customers Thank You Red Robin…
Saturday Dec 20 th at pittsburgh mills location my husband and I had a late lunch at 3:00. We had to wait about 5 min to be seated. We ordered our drinks I. Which I got coffee and waitress put a fresh pot on. I had to wait due to a fresh pot and then received my coffee. It was lukewarm and had a lemon seed in it. I asked for cream and got it brought to me in a plastic water glass and it was milk! Upon ordering out food we asked for some fries while waiting for food(bottomless came with meal) it took about 25 min to get our food and at that it was lukewarm which seem like it was sitting for a while. Then did the waitress realize about our fries t hat we had ordered so she would get our fries out soon. We did finish eating and waited and waited for more fries and then finally did they come by the manager who apologized. So something was wrong but didn’t know what but others were unhappy too. We went to Red robin so we didn’t have to wait like many of the other restaurants around and we had to get to a hockey game and really were pushed for time. It was not very busy and not a long wait to be seated so what was wrong? I talked to my family and my daughter said she loves RR FOOD BUT THE SERVICE IS ALWAYS BAD WHEN SHE GOES. She just went today with her and said she loved her food but again the service was bad. After talking to other family and friends they all agreed that they love the food but it’s the service. I also want to add when we asked for our silverware it was brought to us and just put in a pile on the table and not set. I really do like RR and am complaining for one reason- just to help the business to improve. Thank you for your time.
A friend took me to Red Robin’s restaurant in Prescott, AZ (store #067)on Dec. 18, 2014. It was my first time eating there and WHAT A DISAPPOINTMENT! Fist of all, we got below-average service, starting with our beverages. The waitress said she would bring us some French fries to snack on while we waited for our meal. We got the fries but I didn’t think we’d ever get our meal. There were only about 10 customers so the restaurant wasn’t busy. I had to ask for silverware so I could put mayonnaise on my hamburger. We asked for more fries & was told they’d be ready shortly. After 10-15 mins. of waiting, we again asked for the fries. Our waitress had forgotten to put in the order so we again had to wait. My meal was a birthday meal so I wasn’t charged so the waitress gave the French fries free. I hadn’t had such poor service so I called the restaurant a day later & spoke to, supposedly, the manager, Janelle. I explained the situation to her & she said she’d investigate the problem & call me back, which she never did. I called her the following week & she said the waitress was no longer there, since she’d had other complaints. I said I didn’t think poor service was ever excusable, no matter how little money is spent on a bill. I said I expected something for all my calls, etc. Janelle finally said she’d send me 2 coupons for free appetizers. That was over 2 wks. ago & I haven’t received them yet. If management is this inept, no wonder the servers are also inept. I called the restaurant again today & was told Janelle wad busy
but would call me back. She never called. I’m going to try to get ahold of the corporate office as I want the corporate people to know about the poor service, management, etc.
My husband has gotten food poisoning the last two times he ate at your Tustin, CA location in The District. We have been customers for over 20 years at all locations and the food was always good. We told the manager at Tustin that the food tasted like it had been fried in rancid oil. She responded that you have a strict policy to change oil every 3 days. The implication was that it was our problem. We have spent the day in the emergency room for the second time after eating there. Something is very wrong at that location. Needless to say, we will never go back.
Red Robin the Galleria Riverside has the worst customer service. We have a party of 16 and called in ahead of time to plan and we still waited 40 minutes to sit. Now we have waited another 30 minutes for drinks all while the manager female is sitting in the back talking. This is completely unprofessional and very upsetting. The server has our table another table of ten and 3 tables of 2 and 2 tables of 4. We will never plan a birthday at any Red Robin again. This all happened on January 18 at 7pm.
I was eating at your Colony Place location on Saturday night about 6 pm when I over heard a server start to loudly swear at another co worker. I have never in my life felt so badly for that poor worker and she just quietly walked away. The whole place heard her I was sitting at a small table right where the servers get the food from and I heard the server that got yelled at say oh my I’m very sorry I didn’t mean to upset you and the other server began to scream the “f” word numerous times. The manager who was right behind both people didn’t even turn around. The whole place turned around I feel so bad for that poor girl who got screamed at. I am not doing this to get anyone in trouble but its a plae for children and if I were a parent I’d be very upset if my child heard that kind of talk.
My husband and I went to dinner last nite at the RR on Havana last nite. Service was fine but the food had a lot to be desired. I ordered the prime dip which was cold, the ajus tasted like water, i had my husband taste it and he said dish water and I dont no what the horseradish sauce was but it was disgusting , it tasted like, well I’m not sure but not horseradish. I had seet potato fries with mine and they were so salty they were Inedible. I did not say anything to the waitress because I was so pissed and did not want the kitchen to redo my food we just paid and left. No manager in sight either when we left or I would have said something
We had lunch at the Collierville Tn. Red Robin. We will never go there again. There was an spilling trash can at the front door at 1:30 in the afternoon. Obviously the manager thought this was ok. We sat at the bar. That was disgusting. We watched the bartenders making sloppy drinks and touching the tips of straws with their fingers. So disgusting.
What is with the change in uniforms? You went from having your employees wear a Red Robin shirt and nice black pants to black shirts and jeans? And then you are picky about the jean color they wear. Perhaps you should supply those jeans then. You up grade your salt & pepper shakers, your burgers. But change to jeans and a black shirt. Makes no sense!
We had the poorest experience trying to eat as a family today at the location in grapevine
Not only did we have an extremely long wait time for our food to arrive at 2:00 pm in the afternoon but our waiter did not get ONE thing correct. Four orders which he remarked this is an easy one… Came out w not one thing right!!!!
So our two young children are still hungry and hour later!
Worst experience ever at a location and with a server who did listen to one thing we asked for
I was at the Woodbridge mall in NJ, so husband wanted to try RB for he first time and let me tell you that we had the worst experience. the restaurant wasn’t busy at all, we told the host we wanted a booth and she said she didn’t have any available, really? the place was empty, then she said when I’m hungry I don’t care where I sit, I could sit on the floor if I have food. then we waited for like 15 minutes to be seated finally we got a booth and the waiter never came. we had to go looking for someone, so someone else from another area came to take our order of drinks and that took more than 20 minutes. at the ended of the day we where there for an hour and didn’t even got a drink, we left and would never come back to RB. Place is dirty and have the worst staff.
The service at these places are horrible!! I came when the This place first opened here in riverside Il and then again like 4 months later and their service will make me not come back again!
Red Robin Glasgow Delaware:
My husband, myself and my friend visited RR in Glasglow manager was very nice and apologized for our last visit. Please RR serve a better quality ice tea it tasted like water why charge us over $2 for ice and not taste of tea. The over meal was fair my fish sandwich was over cooked but good. It’s hard to satisfy all customer and I appreciate my waitress she did a excellent job FeFe I think her nickname was on her name plate. Being a server is not a easy one and the wages are not the greatest. Her customer and appearance was outstanding and I would only come back because of her not the quality of the food but you get what you paid for sometimes.
Wow! So disappointed! Went to the Red Robin’s location in Clovis, California for the last time! First, my children’s drinks came out 10 min later than ours because they ran out of clean cups. Then 20 minutes after I ordered my drink I’m told they ran out of the syrup to make it. Next, our appetizer comes out only to be told they didn’t have any clean appetizer plates and they couldn’t even bring us napkins or silverware?!?! I had to get up and get napkins myself! An hour and 15 min later we still hadn’t received our order! Two bowls of soup and corn dogs and fries!! Wow!! What poor management!!!!
I was quite dissatisfied with the chicken sandwich I ordered yesterday during a family get together. There was way to much grizzle and fat in the chicken breast. This was my first time and a good possibility to be y last time at a Red Robin burger joint. I had heard so many good things about RR, this was nothing but a total turn off for me and my whole party, there were 8 of us)
Yesterday afternoon my family stopped by for lunch in Woodland, Ca. I ordered the seasoned grilled ground turkey sandwich with out the chipotle sauce. When I got it, it was over done to the point of almost being a hockey puck. I did eat it. I went home and I have been sick since. It is now 3:45 am and I feel so sick. I dont think I will order that sandwich again. The service was excellent and the other members of my family enjoyed their meal.
Seriously, Red Robin has the best Fish going, that is when you aren’t served it dripping with grease, or tasting like the grease needed changed eons ago!
Upon a family trip to San Antonio this past weekend, my 2 daughters and myself ate at the Alamo Ranch location and we all got sick. Trip was ruined. Had to head home a day early.
Went to RR in Balto, MD in putty hill Rd, the bathrooms were atrosious. Told the manager (asst), Rachel she stated OK. Sat ate my food which was greasy went back to bathroom (men’s) it was still the same way. While leaving asked for # to corporate she Rachel Pauline, she gave me a card with her name, stated here go corporate and as I was going out the door she yelled “DON’T COME BACK” I didn’t know customers were supposed to be treated that way, but @ that RED ROBIN I guess they are. Ater spending my $33.00. I am complaining cuz I felt bad cuz of the way she spoke to me. I deserve my money back.
I love going to Red Robin, but today was a bad time there.
1. Brought me corn chips,instead of the homemade,chips.
2. Brought me my Traven Burger made wrong.
3. Mine & my sister’s onion sraws,didn’t look cooked,and was colded.Asked for extra crispy straws.
They fixed the chips,burger,and onion straws. By the time I got my lunch back to me the burger was luke warm, and the onion Straws were a little browner,and cold. They forgot about my sisters onion straws, her were brown but cold also. Her fish sandwhich got luke warm, by the time we got what we ordered. I feel we didn’t get what we paid for.
My wife & myself visited your restaurant in Staten Island, N.Y. This dining experience took place
today, Saturday,FEB. 28, 2015 WITH TIME STATED ON MY BILL AS 2:37 p.m. I have never experienced such a poorly managed restaurant and AWFUL, HARMFUL FOOD.Gourmet burger was prepared poorly as it came out two times as a Well Done Burger instead of Medium Burger. The Bacon was RAW !! Disgusting preparation.I then spoke to the Mgr. Steve who stated he was going on the Chef Line to cook. Obviously somebody was vindictive and sent out a burger which was barely cooked.This is a good way to harm a dining patron’s health. I am reporting this restaurant to the New York City Bd. of Health and the U.S. Dept. of Agriculture. I am also contacting the President of Red Robin at Corporate Headquarters in Colorado.
Hello,I am extremely ticked off with your franchise at 6401 Bluebonnet in Baton Rouge. I had never been to a R.R.and I’m not sure I will return. We walked in after a bit the bartender came n set us at a table. Said Adam would be our server,my husband went to the men’s room. When he turned we asked a lady if they could move us cause the table was uneven n wobbly. Then I went to lady’s room upon returning husband was still at same table I asked him if anyone said anything or came to table he said no. This restaurant was not busy n I saw several servers standing around kitchen window on my way to lady’s room. We left and went to another restaurant that was busier but was glad to serve us.
My daughter and I decided to have a burger at your Trussville, Al location today. We were seated and had our drink order taken. Our server came by while we were looking at the menu asking if we were ready to order. I asked for a couple of minutes as I couldn’t decide on which burger to order. I finally decided and was told that the grill was down & if I ordered a burger it would be a 30 minute wait. I advised that as I was on my lunch hour I couldn’t wait. Why wasn’t I advised of this before our drink order was taken. Going to Red Robin there’s a pretty good chance I’ll want to order a burger. We had to order other items on the menu and ran up a $34.17 bill where as if we could have ordered a burger it wouldn’t have been as much. I asked the server to request a discount as we couldn’t order what we wanted and still had to wait 20 minutes before our food was brought to us. No discount giving. They didn’t seem to care of our dissatisfaction. For what it’s worth this is the first time I can recall sending a negative comment regarding a dining experience.
I want to start off by saying I was looking forward to dinner tonight at Red Robin. My experience wasn’t at all what I had hoped. My family did get seated promptly, we are a family of 6 so the bill wasn’t going to b small nor the tip.
We sat down from 610 est to 630 est and didn’t receive a first check to the table. We sat there and watched other guests get seated. Family of 4 in he corner near the bathroom, family of 4 behind us, and a couple next to us. Each table was acknowledged. Their was 2 young ladies in rr shirts and a dark haired lady in a ivory and beige stripped shirt. For the whole time we sat their, no letting us know we would be taken care of, be right there or drink orders. Our kids were hungry and we have never had such a horrible experience at the Short Pump Red Robin. Not even a table check from a manager. The manager seemed to busy at the check out stations and no the guests and lack of service.
When we called to tell the manger the host informed us the manager on duty was too busy to come to the phone. We asked for the general managers number and was told we couldn’t have it to discuss our experience. It may be a long time before we visit that location since we live a mile from the location and our bill usually exceeds $80-$100. I hope there customer service improves. I would like to return one day but right now it’s a bad location to bring a family. No one cares bout the guests or the fAmilies who enjoy coming. Hopefully this horrible experience can be addressed and corrected.
Are you kidding me?
Thought you might be interested in what is going on at your Frederick, MD franchise. Last Friday my husband and I went for dinner at the Frederick location. The food was tasty but my husband fish my luke warm and my burger and bottomless fries cold. Matt our server asked how we liked our dinner. We told him the food was good but the burger and fries were very cold. He apologized for the cold food saying the warming lamps at this location don’t work very well and said we should go on line and suggest they fix the warming lamps. LOL We wrote this off as a young inexperienced but polite waiter that lacked training. Good News is the manager apologized and wrote off the hamburger and fries. “Well done.”
Sooo tonight we gave our local RR another chance. BIG MISTAKE. Our waiter (the bartender, Rob) was rude to say the least. No introduction other than what do you want. We ordered. Then my husband asked Rob if he would make sure our food was hot and told him the food was cold at our last visit. His response was he could not guarantee hot food because he was to busy tending bar and serving other tables. WHAT? My husband explained we were paying for hot food and if it was not hot we would not pay for it. This was met with an indignant reiteration that he could not make that promise because he was to busy. We cancelled our order and had dinner across the street at Barley and Hops. Service was great. Food was good. And our dinners were hot. I highly recommend Barley and Hops.
Convince me why we should ever go back to Red Robin.
Wow, won’t do that again! Went to the Red Robin in SE Huntsville at 7PM on a Sunday night. Worst service ever! Only half the main dining area was occupied, yet they were so busy I got a paper drink cup with refils. Food took forever, ordered bottomless fries when our food came based on the snappy service and never got them either. Manager (acting) said his manager walked out, he was working the cook line, and offered me a burger. Had to beg the waitress to pick up the check. What a dump! We got a 7 course wait time for a 1 course meal.
Worst customer service. I want removed from Royality program, way too many problems…cannot resolve them, your website sucks, so does your ability to communicate with customers. Please advise me how to remove my info from your database.
i was at the red robins in easton pa it is one of the worst places i have been! nothing to do with food the service is not nice the manager. todd is also the worst. so i just chalked it up to a bad day for everyone but when my niece started working there she has been mistreated from day one !so now im convinced that it is a race issue.with a few of the employee an the manager i work at a lawyers office my boss said he would gladly take on issue! so im not not saying all red robins are this way but this one at the Northampton crossing in easton im gone deal with
I ate at the Montgomery Red Robbin on 03/24/2015 the service was awful I had to ask for silverware, napkins, and hot fries. I was there for two hours and I left I did not leave a tip I was tip but it was so bad I will never go back.
On March 13,2015 1:13 pm, i went to 190 w. madison in chicago; Host was Antron 43 Susie; mind u i only hv 1/2 hour for lunch; busy crowd
i ordered a Gourmet burger extra onion w/fries not salt; i got all the way back to my office; salt on fries; they gave me a sorry cheeseburger
with nothing but a piece of lettuce american cheese and a little mayo; i was pissed and could not eat it; i don’t eat burgers w/o onion period.
i made the call however, this place is too far for me to walk to on a regular basis; i just want to advise ur employees; its better to get the order correct and not be in such a hurry to get the folks out
Terrible service,nasty cold French fries,food below par. Thanks,Grandville,MI restaurant.
I love red robin, however last time I was very disappointed with the service. The employees were all very rude and not attentive at all. Hoping next time a I go the service is better.
Hello,
I visited your Red Robin Location in Chesapeake Virginia because I live within walking distance. I have never been o your restaurant before, I attended to go to the mall, however it was closed and therefore I walked to Red Robin. I had an incident where my take home order was done incorrectly in the kitchen, the manager (MATT) comes to me and says that he went ahead “without my permission” and charged my visa bank card again, because he was taking one of the orders off. I appreciate the gesture to remove the order that was messed up, however, I have a serious issue with not being consulted first by management to charge my card again. Therefore, I called the store when I got home, and while I had my bank information in front of me I asked for management and got Jessica on the line, who not only was condescending but went about talking to me as though I was ignorant, and chose to laugh and snicker before she rushed me off the line. I spoke back with Jessica 5 minutes later and informed her that I would be in contact with your corporate office, and I asked her is it the policy of Red Robin to Charge a persons credit card a second time without the customers permission and she said no it is not! Therefore, I would like to know why Matt did not follow policy. I thank you in advance for your immediate contact.
On April 8th around 7pm we went to the Red Robin in Cranberry Twp, PA. It was dirty. There was trash on the floor by the trash can and on the floor by the tables fries on the floor. Where was a water leak by the bar. One of the waiters said in front of us I hope that is water. Never tried mopping it up. One of the waiters had his underwear showing. One dropped a glass of pop and never cleaned it up left the glass and ice and pop on the floor for at least 10 min and then someone else cleaned it up. They were also wiping down stuff in the kitchen while cooking food. One waiter saw a little boy licking the ketchup bottle and left it on the table.. Did not clean tables off there were tables dirty when we got there and they were still that way when we left. Not happy will not go back.
Hands down, the worst customer service experience I have ever had. We were told that for my boyfriend and I woi ld have a 15 minute wait time at the one in Mechanicsburg, Pa. We ended up having to wait 40 minutes, with people who had come in after us being seated first. When we finally got to sit down amd order, it took them another 30 minutes for us just to get our appetizer. 5 minutes later we got our food, whoch we didn’t even want afyer having waited so long for everything else. A manager visited our table 3 times but didn’t give us a chance to voice any concerns. She walked away as soon as she asked us if we needed anything. She could have at least offered us something for our wait. I will NEVER go back to any Red Robin in my life. Thanks for wasting 2 hours of my life for a mediocre burger.
We were frequent customers at the Red Robin in Woodbridge, NJ. But, we may have been there for our last time. There were 11 of us for dinner and drinks. Five of them were 10-13 year old children and 1 was an 80 yr old women. My mom (80 yrs) ordered the fish and chips. The fish and chips was cold, she asked for a reorder on the fries and we are still waiting on them. The next order he asked the waitress if it was a portobello mushroom burger and she said yes. He received a regular hamburger with mushroooms and onions on it. As for the children, the first meal came out 10 minutes after the adults, and my son had the chrispy chicken salad and we had to aske for it numerous times. Not sure how new the waitress was (we didn’t see any of the “older” waitresses from prior visits. But, this young lady needs to find a different job. She spilled on the people behind us and never really apologized. New management is a must if you want to survive in this location.
Our group of about 20 people went to the East Peoria, Illinois Red Robin. The manager, Duane, was very friendly & made sure everything was just right. Our server, Jason, used to work for a different restaurant & we were so happy to see him. How nice to have good food & be made to feel so welcome.
First off…. .. Finding a place to write a note to corporate is next to impossible. A phone number IS OUT OF THE QUESTION!!!! Secondly…..why I am contacting you is because of an incident that occurred at the Germantown , Md store. My daughter used a credit card there . It was the only time that she used the card in a month and within 1hour the credit card company called that the card was being used at various locations in Annapolis , Md. PLEASE DON’T INSULT ME BY EXCUSING THIS AS SOME MISTAKE. TOU KNOW AND I KNOW THAT SOMEBODY THERE DID SOMETHING WRONG. Will something be done? I hope so . Will you do something about it ????????? I doubt it. Will you contact me? NOT IN MY LIFETIME.
Yesterday my family and I visited the red robin at el paseo in california. My husband took a bite of his sandwich and bit into a piece of broken porcelain. This cut the inside of his mouth and broke his tooth. Prior to this I had taken the metal ring from around my fries and it had dried ketchup inside so it hadn’t been cleaned after the last person used it. The manager seemed to feel bad and wrote our information down. A little while later I called back to get a picture of the broken piece and the manager had thrown it away. You would think it would have been saved considering we were told the general manager was being called. Very disappointed and will not be going back.
My wife and I went to our favorite red robin when they opened. this time when the gal finally asked if she could help us. she said we could sit in the lounge or would have to wait. I asked if we could sit at certain tables that i could see no one was sitting at. and she said no, I would have to wait. so I waited myself right back to my car and went elsewhere. the gal did not even care. odds of us ever going back there again. less than 1% it is funny, the last two times that I went there, I took our kids and it cost me over 100 dollars for a lunch.
My friends and I just dined at the red robin in Langhorne, PA. The service was horrible my drink had hair in it. The gentalman that got me a replacement was very nice. Our waitress Careyjohn was polite but she forgot some stuff that we request. We waited for our food order for about and hour and 15 min. There were other tables who had faster service,eat and leave. Careyjohn never came to apologize for the wait or the manager for that matter. But at the end the waitress was very fast when it was time to check out. For this reason my friends will dine at another Resturant.
Thank you.
I use to enjoy going to Red Robin (San Mateo, CA), partly because of good service. Lately, I noticed that after sitting down, the silverware and napkins for all is delivered on a tray for the customer to distribute to their guests. I feel this is tacky and something I would expect in a cafeteria. This is not service! I could do this part at home.
I have been coming to the Pittsburgh Mills Red Robin for almost 10 years now. Based on the recent changes I am being told that corporate made. I need to rethink my lunch destination going forward. Also the regional manage in my opinion is honestly unfriendly and is not concerned about the the customer.
The change you made restricting people from having french fries while waiting for a burger to be delivered is the stupidest rule that you have come up with.
Hoping that someone actually reads this from corporate headquarters:
I am currently a resident of Las Vegas, Nevada. Prior to Las Vegas. I lived in Valparaiso, Indiana which is where I began enjoying the Red Robin experience. I’ve been coming to Red Robin a long time. Since I have been to all of the Red Robin restaurants in Las Vegas I have truly been disgusted. Despite the lovely remodel, your restaurants are dirty and your serving staff seem inexperienced. Needless to say sitting a new customer at a “half assed” wiped down table with garbage and crumbs underneath is unacceptable. Where are your bussing staff? When confronted on this unacceptable atmosphere a manager states “well we are busy.” Really! I can’t imagine I’m the only one who notices this. It’s disappointing, truly. I gave it one last try yesterday evening at the tropical parkway location. I just can’t do it anymore. When we prepare our home for company, we take the utmost care and pride in the presentation for our guests, family, etc. I wish you all would not have lost that.
May 19th My wife and I took are daugther and grandson’s to the Gresham, Or location. We were told it would be 15 to 20 min. The resturant was not very busy. In about 10 min I ask the young man why we couldn’t be seated as my Grandson’s had school the next day He was very rude, said ” I told you it would be 15 to 20 min its only been 10. Because of him being so “RUDE” we left and when across street to Panda Express We will not be back to this location or any.
The Red Robin in South Plainfield, NJ is the worst!. The service is horrible. The waitress who waited on me was rude and incompetent. I also believe that management is dishonest and libelous. They will “hack” into your YELP profile if you disagree with them. Stay clear away from this RR in South Plainfield. I am very disappointed and will no longer patronage ANY RRs no matter whey are located in the US.
I attempted to use your regular survey site, but it would not accept the $$ amount I gave it. Yes it would be nice to be in the contest, but no big deal The date is 5/24/15, 2:37p.m, three guests with a 4 mos.old. Your invaluable server and our personal server was Brandon K. The store is on S.E.160th Ave., Vancouver,Wa.
Now about Brandon. I had a rest for fifteen years. Brandon is a person I would of hired in a flash. He is fast without the customer feelig slighted in any way, table kept clean, always observing and checking without being overbearing, upsale was perfect, friendly,caring and interested. His capabilities would of made me feel comfortable if I was not on site. The customers was his made concern along with cleanliness and the quality of the food. I feel in the last 30 or years we have been your customer, he is by far the best employee I have been in contact with.I would appreciate that he could read this because his attitude and hard work deverve it. I would be dissappointed if that was not the case. Boots on the floor is what is a big importance when running a restaurant.
I visited your Garland, Texas location for the first time because I was told that your burgers are great. It was late so I asked the waitperson Alicia if the burgers were any smaller and what the cost difference would be if it weren’t much I would have split the burger with my friend. She stated that the cost was $2 off for the smaller burger which sounded reasonable to me I asked if she was for sure and she said yes it would be just like a kid’s burger. When I received my bill I was disappointed because I was now paying the cost of a regular burger less $1.00 and the burger was indeed quite small. Alicia knew I was not pleased when I indeed asked her in advance. Waitpersons should never give out wrong info to customers. When a customer is inquiring then find out. When I asked her about the diff in cost on my bill her response was simply I must have made a mistake it use to be $2.00 less. No manager to adjust or make this right. I am not a happy camper and feel that I should have gotten a regular burger for what I paid. This did not make for a good first visit. Please tell me this is not how you run your business. Very disappointed! Veronica Brown
The store at south hills village in pittsburgh is the worst red robins I’ve ever been too.Mallory my waitress was unfriendly indifferent and acted like I was bothering her by coming in.I waited forever and the food was cold.wouldn’t eat here again if it was free.corporate needs to come in here and “clean house”
Store #516 Scarborough,Maine
Our food was great!!!!!!!!!!!!! The thing that bothered me as we were eating our meal the waiter was cleaning off some of the other tables. What bothered me about this was he would clear the table and wipe it off with a damp looking cloth. Then he would use the same cloth to wipe off the seats where people had sat without even getting a new cloth or at least rinsing it off. He then proceed onto three other tables, cleaning them all the same way and all without cleaning his cloth in between tables.
I guess what I’m saying is what if someone had an accident on their seat and here he is wiping the table tops with the same cloth he used on a dirty seat. I call that very unsanitary, wouldn’t you. Needless to say I was not impressed.
The wait time for food was terribly long. Dish was dirty. One person in our party ordered slight pink, inside was raw. Ridiculous. My burger was soggy on the bottom. We were very disappointed! !
We ate at the restaurant in Tracy CA, today June 15th.
We complained to the manager. All she did was make excuses. Basically told us we were wrong in how long we waited. Unbelievable. We will not go back there. If I actually want red robin again it won be there.
Today a friend and I ordered our favorite menu selection. …………..Cobb Salad. Wow, we’re we ever disappointed…it was more like the size of a dinner salad. So skimpy..guess Red Robin just ch a need size: and dish, on Monday.Wow, I do not want to believe this is a ‘permanent change’. If so, count m
…continued her..if change is permanent count me and my friends and family out. Perturbing a we’ve so enjoyed RED ROBIN in the past. Management and staff are so nice. I feel bad for them having to listen to customers complain. ..surely makes their their days harder. Please return to making the Cobb salad as was. I THANK you.
I wanted to take a minute to inform you of an employee that I witnessed working so hard and diligently I was so impressed I told the managers. I was at the Towne Square Red Robin in Fayetteville New York yesterday 6/16/15. It was extremely busy for a Tuesday. As we waited I watched the bus boy bust his butt, he never stopped hustling. After we were seated I continued to watch this impressive young man. He went to every empty table, cleared it offl, swept the floor, never once be told or asked to do something, he just did it, and with a smile no less. I took the time to tell the manager how impressed I was with this employee and she said his name was “Michael”. I asked if I could give him a tip, and I did, which surprised him. I hope you will take a minute to acknowledge this young man’s working ethics and give him the praise and respect he deserves. Not often do you find someone so hardworking with a pleasant attitude to boot. Thank you for reading this and I hope you will do the right thing and acknowledge this employees dedication.
My husband and I visited the Red Robin in Merrillville on June 17th,2015 the service was excellent from Amanda the food was great as always,the only issue I have is your new plating the rectangle plates look great for presentation but trying to mix a salad is almost impossible. I understand everything is trial and error and i’m not sure if anyone in corporate tried to mix a salad on your rectangle plates before the change to the public(it just doesn’t work) this is definetly an error, please reconsider round dishes for salads. Thank you!!!
We are at your restaurant located in Merrillville/Hobart on route 30. I don’t know where to start. It wasn’t busy, there were a lot of empty tables. Each one filled with dirty dishes that needed to be bussed. It took close to 15 minutes to be acknowledged. We put in, finally, our drink and app order. Took another 15 minutes to get 2 cokes and chips with dip. 1/2 hr later, our food came. We asked for napkins and silverware, which didn’t arrive. I went to one of the dirty dish tables to grab some napkins that hadn’t been used. My burger was burnt and my husband’s bun fell apart after one bite. We saw who I assume was a manger when we came in, but that was the last time we saw her. NEVER AGAIN!!!
BEEN TO RED ROBIN THREE TIMES NOW IN TRACY CALIF. I KNOW ITS ONLY BEEN OPEN A COUPLE OF MONTHS NOW BUT ALL THREE TIMES NOW SERVICE HAS BEEN HORRIBLE & FOOD JUST AS BAD. THEY’RE BE NO FOURTH TIME. WORST BURGER RESTAURANT IN TRACY. THIS LAST VISIT THERE WERE MANY OTHER TABLES COMPLAINING ABOUT SERVICE OR FOODS. BETTER GET ACT TOGETHER ABOUT SERVICE & FOOD PREP.
We had ordered a prime chop house burger for take out to split between us. The fries were soggy & undercooked no seasoning on them @ all. The burger was very Luke warm the onion stars were greasy under seasoned as well the burger had no seasoning on it. This was the first time I have ever been there & considering I only live a mile away I must say we thought WORST BURGER EVER!!! We will never order from there again!
Oh I forgot to put that this was in Augusta Maine.
Terrible food, cold fries and server had no clue! Excuse was the easy pay machine @ the table is new, and not updated so it could not see my “Birthday Vouche” The fries are always cold when delivered with the burger and/or meal. We have been to this Red Robin in Lancaster PA 5 times and EVERY time the fries are cold, Not warm…COLD! What you want to just try the customer and see if they complain@!ate of service 07/12/2015 @ 8 pm
I have been a Red Robin customer for over twenty years. My favorite item on the menu is Cobb Salad. The normal salad is too large for me to eat, so I always order a half salad. Today I was told that a half salad is no longer available. I contacted the store manager and he indicated that corporate policy requires them to serve only a full salad. Basically take it or leave it! I am disappointed with this new policy and will probably just avoid Red Robin from now on. It seems to me that costumer satisfaction should take precedence over some silly policy dictated by people who don’t deal directly with customers. If and when you change this policy, let me know through email, and I’ll come back into your customer base.
I am very disappointed in the change of your salad sizes. When we were finished with our carry out Salads which we have bought many times before, we were still looking for something more to eat and we are not big eaters.Also you changed your bread, toast,very disappointing.We may give you one more chance,if its the same we will not be back.
We live in Billings Montana and went for dinner tonight. There was a wait so it did take a while to be seated but we understood. When we finally got seated on the patio we never had anyone greet us or wait on us. We went up two different times to ask for a server and no one ever came. One of the times we asked for a server it was the manager who said he would get someone to help us. No one ever came. Two different servers waited on the tables around us but did not check in with us. We went to the bar to get our own drinks and continued to wait. I finally went and asked for the manager after it had been 45 minutes. He was not properly trained to handle guest concerns and had no idea what to do. He finally offered to take our order but we didn’t have the time to wait for the food by that time. He did nothing to fix the problem and was very insecure in his responses. I am disappointed that it took so many times to ask to be served and we ended up having to leave without eating. We even had other guest apologize to us for what they saw. They have a new building and worse service. Before the new building we had better food and better service. It would help if the staff was trained to watch out for all guests not just the ones in their sections. That would help to be sure that no one is forgotten. We didn’t feel like our business was wanted or needed and that is not how a guest should have to leave after being ignored for 45 minutes waiting to be served.
honestly the worst service i have ever had. I called to place a to go order at 730 on a thursday night. Inwas hung up on once, finally got through and placed an order for
Chips and Guacamole the person on the phone told me NO! I said excuse me she said we dont carry that anymore. I asked to speak to a manager after our 3 mins spat and she hung up on me !!!!!
What happen to your service? I was at your Chagrin Highland, Orange Village,Ohio for a carry out. After 10 minutes without anyone approach me I called, after the phone rang at least 30 times I was told to go over to the bar and this is where events went off the charts. The woman behind the bar told me she would be right with me, she was talking to another employee. Waited another 10 minutes before I left the restaurant without any food.This was on 7/28/15 at 1:16 and the place hardly had any customers. Judging by the previous emails customer service is not in your mission statement.
Do NOT SEND me any coupons as I will never set foot in a Red Robin.
It is more cost effective to keep a customer than to solicit new ones.
First experience was awful. Worst service we ever experienced. Eva was our waitress nice at first till we started call her out on her errors. My husband ordered a moo shake. After 20 min we asked her about it. She bought it to the table it must have been sitting around. Thawed whip cream had deflated into the shake and it looked nothing like the picture. It was uncomfortably cold in there so we really noticed the wait on our food. At one point we switched away from the table where it at first seemed warmer. People who were there after us were getting there food. I ordered a garden chicken sandwhich. Finally when our food came out they gave me a chicken salad instead. They take it back to make me what I order in the mean time I am downing my husbands bottomless fries. I told him if we have to wait as long to get my plate as we did the first time we should just forget it. He starts to eat and realizes we have no flatware or napkins now we have to wait for her again. The manger comes out with what I ordered none of the fixing that are suppose to come with my sandwhich are on it. My husband tells her we are not having a good experience. She says she would take my sandwich and the shake off the bill. I ask the manager for the fixing for my sandwhich and my husband needs more bottomless fries since I ate his waitng for my food. All that comes out to us is a plate of onions no fries not even from the manager.My husband was freezing and ready to blow a fuse so he left the resturant and waited for me outside. time stamp is 3:53 at your patriot place in foxboro Mass 8/5/15
My husband and I went to a local
Me and my husband with 2 of our friends were in a local Red Robin in chesapeak Virginia. We had an order of onion rings, 3 Small hamburgers without buns, 1 regular burger with fries, 2 ice teas, 2 water and our bill came to a little over $60.00 and we even left a tip. The service was not attentive at all he wa more interested in running the bar. This restaurant was the one in the Chessapeak Square Mall entrance. We were very disappointed in the service food and cost of so little food.
Very disappointed with management at the west nashville location. I’ve been working there and was just fired for apparently discrimination, they have no proof that it happened but still let me go. Even though the managers there discriminate about other people but it’s ok for them to say things because they are in management
I have recently ate at Red Robin. I can only say good things about this restaurant. The food is really good. The food comes out fast, and the bottomless fries are so good. The staff is really friendly. We didn’t have to wait at all for a table. The service was fast. The prices are reasonable. Great restaurant!
Sunday, Aug. 9, 2015 around 12:30 pm (time stamp 1:36 pm) our family visited our favorite Red Robin Restaurant. We had a very bad experience. There were 7 adults and 4 children. They had two servers wait on us. Our servers name was MARIAH. With two servers we did not receive all our food at the same time. The servers dropped one burger on the floor but we were assured that it did not splatter on our clothes. That burger was quickly replaced. Everyone had their food except for one person, my daughter-in-law. Our daughter-in-law was very patient and understanding about the problem. But when everyone was finished eating and she still had not received her burger my husband and I were not happy. Why could they replace a burger that they dropped on the floor so quickly but could not get a burger that had been ordered. I certainly hope the fact that our daughter-in-law was the only bi-racial person in our group was not the reason she did not receive her food. It did cause me to ask myself if that was the reason she had not received her food. The server, MARIAH, claimed it was because they were so busy. There were many burgers that were served to other customers while our daughter-in-law patiently waited without food. We had to ask for the manager twice before he came to find out the problem. As we stood up to leave my husband noticed that I had several spots on the back side of my new $300.00 dress. Remember the server, MARIAH, said that it didn’t splatter. The manager did volunteer to pay the dry cleaning bill. We had to send our bill back because the server, MARIAH, had not put our bill on our Royalty Card. We were very upset by our dining experience on Sunday, Aug. 9, 2015.
The service at the Red Robin in the Connecticut Post Mall was appalling. Walked in and was ignored for the first 5 minutes we were there. The staff at the front actually turned their backs to us and had a jovial conversation. It was the worst service I’ve had I an establishment in a very long time.
Oh And by the way not happy with the salad change no where near worth it and horrible lettuce choices and put it back in a bowl so we can eat it with out falling all over the table thanks again Debbie
I went to the one in Baton Rouge, la for the first time and they was rude ! Bartender
August 16th 2015 at 6:50pm I visited the red robin in chesterfield MO…. Only about 10 cars in the parking lot…. Go in with another adult and a baby, we start to get sitting then we are told we had to wait at least 10 minutes because they only have 3 servers, I saw more than 3…. So we wait and another group of people walked in and the hostess knew them by name and they were sitted, I asked to speak to a manager and after waiting for about 10 minutes we left, this was a joke
I sent an email the other day about an experience at one of the Red Robin restaurants. I got some feedback but from a different restaurant. Can you verify the e-mail (tracking # 4460) to let me know which Red Robin Restaurant location I was speaking about. I would like to know which restaurant I commented on.
Thank you,
Larry
I could hardly wait for Red Robin to come to Baton Rouge after watching their commercials. They have been in Baton Rouge for quite a while, but I had never eaten there, so I decided to go today (Saturday 08/29) I was soooooo disappointed with my food . The burger was extremely dry & tasteless. Shame on you RED ROBIN !
I stopped in your Restaurant on 17th Street in Idaho Falls to get a bite to eat. After several minutes of Not Even a Hi, even tho there were Plenty of servers around (tho they seemed More interested in who was doing what section etc, I decided to leave. The staff actually seemed Indifferent that I was even leaving. This was my 1st visit to your store and I am having doubts about even Trying it elsewhere at a future date. Customer acknowledgement when someone comes in would GREATLY diffuse any negativity that was experienced. If you are real busy, which they weren’t, at least apologize for a delay and say Hi, Welcome, or some Other pleasant sounding greeting. I was stunned at the lack of awareness of management or host/hostess to what was going on in their establishment. Thank you for taking the time to read this.
WENT TO THHE RED ROBIN AT 146TH ST IN INDIANAPOLIS ON 8/31/2015. RED ROBIN IS USUALLY 1 OF MY FAVORITE PLACES. THE SERVICE WAS EXCELLENT BUT I ORDERED A GARDEN BURGER WITH SWEET POTATOES FRIES & ASKED FOR CHIPOLTE SAUCE INSTEAD OF THE SAUCE THAT COMES ON IT. THEY CHARGES ME $1.49 EXTRA FOR SWEET POTATO FRIES, $0.75 EXTRA FOR CHIPLOTE SAUCE, & $1.99 ENTERTAINMENT FEE FOR PLAYING A GAME. I KNOW I SHOULD HAVE PAID MORE ATTENTION TO THE GAME FEE BUT IT HAD BEEN A ROUGH DAY. WAS COMING FROM HEART HOSPITAL WHERE MY FATHER WAS & WASN’T DOING WELL. COST US ALMOST $28.00 FOR 2 BURGERS & FRIES & NEITHER WERE A SPECIALTY BURGER. 1ST TIME EVER I HAVE BEEN DISAPPOINTED IN RED ROBIN. MY HUSBAND SAID WE WILL FIND A NEW BURGER PLACE.
good morning, I would just like to start by saying I have enjoyed eating at your various locations for years. I took my daughter yesterday 8/31/15 to your restaurant in cherry hill, new jersey at about 13:15 hrs for lunch. When the food came out, I noticed a hair in my food, I immediately reported it and the Manager replaced it with a new order . At no time was any discount offered for my inconvenience. I am very disappointed on the experience I had,I do not believe I will be returning. I can be reached via email. I look forward to your response. Thanks Robert
Last night I went to dinner at the above restaurant with my spouse and 2 year old son-the person who seated us was friendly and wonderful! The waitress was not however-the restaurant was not that busy so I am not too sure why the service was so slow, this however would not have been an issue had the meal and bill been ok. My spouse ordered the “Fiery Ghost Style Tavern Double”, when it came out it was missing the fresh jalapenos; barley had any sauce, one hamburger patty (that had no seasoning on it), he also added an egg to it-which was the smallest I’ve ever seen. For the most part my meal was ok, however the onion rings were cold and as far as the kid’s meal-the chicken came out cold as well. I am not sure if the coldness of the food was due to the waitress being so slow or the cooks because obviously there were issues there as well since the hamburger was not made correctly. When the incorrect order was brought to the waitress’s attention she explained that there was more meat with the one patty then there was with the two hamburger patties and she went and got a cup of the fresh jalapenos. She offered my spouse more sweet potato fries at that time and was never seen again until I needed a box at the end of my meal-this is upsetting since I was charged $1.49 for bottomless sweet potato fries and onion rings and I never received an option for more! Upon needing the bill we were told to go through the computer looking thing on our table-needless to say my two year old had been touching it while we were waiting and there was a charge on there for a game for $1.99-my two year old did not play a game so the waitress was asked to remove the charge-she went and spoke with her manager who said that “the charge could not be removed because it asks you twice if you want to play before charging you”. I explained to her that he is just a baby and doesn’t know how to read-again there was nothing that could be done. I am extremely unhappy with the service I received last night and will never in my life dine at this Red Robin!
Yes i agree the servers take to to long to sit us and always coversating
I just wanted to take a moment to provide you with customer feedback. Tonight we visited the red Robin located in wire grass mall, Wesley chapel fl. I was very disappointed when I received my crispy chicken salad, and it came out on a small plate. The price did not change, but it is now the size of a salad at McDonald’s which sells for $5. Although this was the real disappointment, the menu still says it comes with garlic bread which was not the case. I am really disappointed that i will never be able to order this meal again due to unreasonable portion and cost. Thanks
Sent from my Verizon Wireless 4G LTE smartphone
My husband and 3 others went to dine at Red Robin in Papillion, NE. They waited 45 minutes. The orders finally came. One plate was dirty from a previous diner. There was dried ketchup and mayo on the side. They told the waitress and she gave him a clean plate. Didn’t even give him new food. They complained to the manager and he said free meal. Why didn’t they change the food out? This is so discussing. I wish I was there to take a picture of it so everyone could see and not go to that Red Robin!
We enjoy the experience of going out to eat as a family so we go to the Kennewick Red Robin. Our kids love it there. On our most recent visit Monday we noticed Ziosks on our table. Perhaps Red Robin thinks it’s a way to enhance or streamline the experience, but my first impression of the Ziosks is it distracts from the dining experience. Like I said we go to Red Robin for the experience of sitting at a family restaurant not to sit and stare at a screen and have no or less human interaction. Plus they take up valuable room on the table. We all have phones, why not have an APP that people can use if they choose instead of forcing it on everyone. I also have a problem if these Ziosks CUT jobs as servers because that is not the direction Red Robin and other company’s should be going. We need good people and jobs, not Ziosks to order food!
My family and I went to Red Robin last night for dinner. When it came time to pay, I gave the waitress my Red Robin Royalty card. It didn’t work for us, so she tried it on her end with no success. The manage also tried by entering phone numbers and e-mail addresses and it still didn’t work. She said to contact customer service. I’ve used the card numerous times and I think I had 8 points/burgers towards my free one. I hope my points are not lost. What should I do?
My husband and I have been weekly customers for the last 2 years. A few months ago, we noticed a Big change to the menu. The only thing my husband ever orders is the Red White and Blue salad and it was gone! So, needless to say we have not been back since. Please bring this back!!!
Today was the first time I ever visited a red Robins restaurant. I was truly disappointed! At 12:58 I purchased at your location 204 North Wells Street Chicago Illinois a cheeseburger and onion ring. The onion rings were outstanding! But my cheeseburger was just about RAW, the meat was pink and barely warm. The bun was nice and hot because they had a sitting under a heat lamp but the meat was pink and cold and totally disgusting! I paid $10.63 for a burger and onion rings that I can only eat the onion rings and trash the burger. I am NOT happy nor will I return to another Red Robin. Had I not been so upset I would have attached a photo of this disgusting burger for you to view but instead I threw it in the trash, where it belongs.
Poor experience today at red robin. Our drinks weren’t served until we requested them when our meals were served. My girlfriends salad was missing two main ingredients avocado and egg. Usually enjoy red robin and visit frequently. Bad experience this time with poor meal and poor service.
Wings with hardly any sauce, had to order extra sauce on the side and it was COLD
French onion soup in a small bowl that was square. It was a piece of bread with an 1/8th cup of broth. When I asked for more broth, I was brough barely room temp broth with the explanation that they can’t keep cooks for more than 2 weeks. At least I had a manager come by and try to make things right but by then I had lost my appetite….
We recently went to the red robin in beachwood, Ohio. We sat a table for 10 min without one person coming to the table. We finally got up and left. Worst service ever.
We were at the red robin today in greenfield on edgerton ave . My husband and I ordered salads . first off he found a huge core in his so they took it off the bill but worse than that we then had to call the waitress over because my husband is allergic to bleu cheese and requested it not to be on there at all and about three quarters of the way through he found bleu cheese crumbles mixed in the waitress just said sorry . This is not exceptable . only when we confronted the manager did he offer a gift card because I said I was contacting corporate we did not except because I didn’t want it to just get blown off . Thank god he found it before he ate it . Sadly enough this is not the only bad Experience we have had . Hoping this gets addressed and things improve or we will stop coming in . Thank you Debbie
Hello,
I have an extreme allergy to all tree nuts and peanuts. When I looked at your allergen menu a few months ago, it stated that I should not have the seasoning. The bottle of seasoning on the table does not list any nuts. Now when I look at the allergen menu, it doesn’t say to avoid the seasoning. I have not felt comfortable eating at red robin because of this, so I would love to know if the seasoning or anything else really contains peanuts or tree nuts? Thank you so much!
Hello
We went to your restraint on 9-6 and we left I was so mad at the bad service our server Katie gave us that I feel the need to let the company know about it.
I made a list of the things I was mad about.
First I asked for iced tea with extra Lemon and sugar with it.
She only brought the iced tea with 3 little wedges in it and no sugar like i had requested. Then on top of that the tea had a really funny look to it. It was sort of a brown milky color and did not taste anything like ice tea plus there was only a vary few pieces of ice floating on the top.
I asked for lemonade instead and when I pointed it out the color of the tea she said it did look funny. Complaint, why did she bring it in the first place if it did not look right to her.
We did not get any napkins with our drinks and there was nothing to wipe the condensation with. I noticed that there was no silverware on the table and then when Katie brought the onion rings she did not bring any silverware so we had to eat them by hand.
All the time we sat there she did not offer a refill on my drink even though she passed by the table 6 times. There were 5 empty booths so it was not like it was busy.
It took 20 minutes to get our one order of scattered sea food and when it was delivered someone from the kitchen brought it.
Still no forks or knives came with our food, I had to ask the guy that was busing the tables for them and when he told Katie she made this surprised face and no real apology when she brought them.
Not once did she stop to ask if we needed anything else. She did ask if we wanted desert and she picked up our bill of $29.19 right away.
I would like you to send me a voucher for $25.00 because of the vary bad service Katie gave us our table 402/1 and receipt 30041 on the copy.
Please talk to Katie about her bad service.
Allan Neil Wright 650-8725041
908 2nd avenue # 4 San Bruno Ca, 94066
Hello
We went to your restraint on 9-6 and we left I was so mad at the bad service our server Katie gave us that I feel the need to let the company know about it.
I made a list of the things I was mad about.
First I asked for iced tea with extra Lemon and sugar with it.
She only brought the iced tea with 3 little wedges in it and no sugar like i had requested. Then on top of that the tea had a really funny look to it. It was sort of a brown milky color and did not taste anything like ice tea and that there was only a vary few pieces of ice floating on the top.
I asked for lemonade instead and when I pointed it out the color of the tea she said it did look funny. Complaint, why did she bring it in the first place if it did not look right to her.
We did not get any napkins with our drinks and there was nothing to wipe the condensation with. I noticed that there was no silverware on the table and then when Katie brought the onion rings she did not bring any silverware so we had to eat them by hand.
All the time we sat there she did not offer a refill on my drink even though she passed by the table 6 times. There were 5 empty booths so it was not like it was busy.
It took 20 minutes to get our one order of scattered sea food and when it was delivered someone from the kitchen brought it.
Still no forks or knives came with our food, I had to ask the guy that was busing the tables for them and when he told Katie she made this surprised face and no real apology when she brought them.
Not once did she stop to ask if we needed anything else. She did ask if we wanted desert and she picked up our bill of $29.19 right away.
I would like you to send me a voucher for $25.00 because of the vary bad service Katie gave us our table 402/1 and receipt 30041 on the copy.
I went to your Cypress location on Sept 4 and it was the worst experience I’ve ever had at a restaurant. We never saw our server and only came in contact with someone one time. A lady by the named of Kellie she was one of the managers that night finally came to us and took our order. After that no one offered to refill our drinks or ask us if we wanted anything else. She had said there was a problem with our server, but i have no clue who he/she was suppose to be. I had to walk up and stand by the service door to ask someone for a refill and even then that took awhile because it seemed like no one wanted to pay attention. I was over it and asked to see the manager and his name was Gershim, I told him the situation and he didn’t care one bit he was rude and just said sorry pay your bill. So that’s what we did. After we walked out I went back in and saw him and his staff just standing in a circle laughing. I think it was very rude not to at least offer a complimary dessert or take something off the bill. Anyways to the point, I have never written or tried to contact a restaurant befor. This is a first for me, but that’s just how bad my experience was there. If you actually read these comments. Please contact me at my e mail. Thank you
Was at a Red Robin for lunch. Obviously a new system has been set up and quite frankly it stinks! There was more than one diner so we asked for separate checks. I do not feel I should have to take this devise and try to figure out what my bill is. If I have to figure out the bill for each person why should I leave a tip.
The server did not seem to know what or how to handle our complaints. The manager did not have the courage to come to us and straighten this problem out.More than one diner was not happy and we decided not to return for our next get-together. Your lose not ours!
I got an free burger email offer which was only for Tuesday at Northridge. I drove all the way there just to find out it was closed. The restaurant was moved to a different location near there which i went too and it was not opened yet, it was under construction. How am i supposed to get the free burger when both places were closed? and it was supposed to be only for Tuesday. I am very disapointed
This comment is in reference to the Red Robin at 2742 North Sutton Road, Hoffman Estates, IL 60192.
Our server was Karen PA.
Date of visit was 9/5/15
Time of visit was 5:21 P.M.
Usually we have a pleasant experience upon entering Red Robin by a warm welcome as the door is opened for us and then offered our choice of booth or table.
None of that happened even though the restaurant was not busy.
This was not really a big deal to us, but looking back, it all added up to a bad experience.
We sat at a booth next to a window that had the blinds closed which revealed dirty, food spots all over them. The salt and pepper grinders were filthy with sticky grease.
Our server, Karen, was not only not friendly but seemed bothered to have to take our order. The table kiosks were new to us and we did not realize we were suppose to order our meal using the kiosk, which we found eliminates customer service.
Our meal portions were small and the french fries were under cooked.
After paying for our meal, our server, had her back to us while socializing with another employee and never thanked us or anything.
This experience has regrettably lead us to the decision to longer patronize Red Robin restaurants, nor can we recommend Red Robin to any of our many acquaintances.
Good afternoon.
I have to say I have ordered from Rockside Road, Independence, OH Red Robin several times for our office lunch in the last 2 months and EVERY time there is something wrong with our order. We don’t get the right stuff. We have ordered salads & there is barely any lettuce or toppings on them. Now for $10-$12 per salad, you would think there would be more food, right? This is ridiculous that you have employees that cannot get ONE order correct, I usually only order about 3-4 items per order. Something should be done or you will be losing ALL my business & I will be telling friends/family about my bad experiences and never visit your restaurant again.
Something needs to be done.
Thank you
Melissa.
Regarding: Red Robin, Cypress, CA (Katella Street)
I work across the parking lot from the restaurant and so I’m a frequent customer. I’m writing to let you know that I’ve witnessed/experienced a diminished level of customer service over the past few months. The waiting time to be seated and to be served is unacceptable during lunch time (even when the place isn’t busy). When I call to place an order, I sometime get no answer during lunch time or I experience a hang up – – it has sometime taken up to 20 minutes to get someone to pick up the telephone. Once I get through, the person on the other end is in a rush and is not friendly or patient. When I arrive to pick up my lunch, it is seldom ready for pick-up. There doesn’t seem to be a shortage in staff; so I’m not sure why the level of professionalism and service is lacking.
One final comment: Only “field of greens” lettuce is available for garden salads now; please make the old option available for garden salads. The Field of Green salad is terrible when served with the crispy chicken salad dish.
Hello
We went to your restraint on 9-6 2015 and we left so mad at the bad service our server Katie gave us that I feel the need to let the company know about it.
I made a list of the things I am angry at. First I asked for iced tea with extra Lemon and sugar with it .Katie brought the iced tea with only 3 little wedges in it and no sugar like i had requested. Then on top of that the iced tea had a really funny look to it. It was sort of a brown milky color and did not taste anything like ice tea. Then top of that there was only a vary few pieces of ice floating on the top.
I asked for lemon aid instead and when I pointed it out the color of the tea she said it did look funny. If she agreed that it did not look right why did she bring it in the first place. We did not get any napkins with our drinks and there was nothing to wipe the condensation with. I noticed that there was no silverware on the table and then when Katie brought the onion rings she did not bring any silverware so we had to eat them by hand. All the time we sat there she did not offer a refill on my lemonade even though she passed by the table 6 times. There were 5 empty booths so it was not like it was busy.
It took 20 minutes to get our one order of scattered sea food to arrive and when it was delivered someone from the kitchen brought it not the server. Still no forks on knives came with our food so I had to ask the guy that was busing the tables for them and when he told Katie she made this surprised face and no apology when she brought them. Not once did she stop to ask if we needed anything else. She did ask if we wanted desert and she picked up our bill of $29.19 right away.
I would like Red Robin to send me a voucher for $25.00 because of the vary bad service. Please talk to Katie about her bad service. Allan Neil Wright
Red Robins totally ruined my lunch on my first visit EVER. I did not want a burger so I asked about Fishn Chips the waiters states we have a lot of people come here just for the Fish n Chips. An order was placed to go. Upon my return to work the fish looks overcooked and the fries (they were about 15 max). I attempted to eat but could not due to fish being cooked and rubbery. I called the location and Paul says he can send me a gift card, I agree. At that time I realized lunch was still needed and with ltd money I returned to Red Robins. The greeters sits me at the bar and a different mgr, Brandi Cagle approaches and states I didn’t talk to Paul so how we are going to ‘resolve’ this, I reply a return of money (I still needed to eat with what little lunch time remained). She states she will be right back. Well after 10 minutes waiting I get up and ask waiter to tell her I am on lunch and cannot wait too much longer. Can you believe she returns with document for me to complete and states that my return will be in hand 2 -3 DAYS!!!!!, knowing I am at lunch and upset at the fact that food was not suitable. I don’t have time to complete a document, one was not filled out when I purchased the items and I am sure Red Robin would not allow me to pay for meal 2-3 days from the time I ate eat, so I expect that to be reciprocated. I paid you today, I didn’t like the food at so return my fuinds today. This was the worst experience I have had as first time customer anywhere…..I only want my 14.27 back that was paid today 9/11 at 12:40is….Make it so bad it is 9/11 which makes all worse….At this time my lunch is over, I got nothing to eat due to Red Robins Staff and will do my best to ensure that my co-workers know that the service provided was inconsiderate of my time and money…
My husband and I are very disappointed in the customer service at the E Mayo Blvd location. We were supposed to get a free double tavern burger when we were at that store on Tues of this week. We told the waiter, however, he did not take it off the bill. My husband had swiped his debit card before realizing it wasnt taken off the bill. We also weren’t able to get a receipt for the transaction (problem with the new payment machines on the table not providing receipts). Waiter had to call the manager who was not able to reverse the debit due to problems with their system, but assured us he would reverse it and it would not show up on debit card. My husband then paid in cash for the revised bill (which had the credit for the free burger). However, the charge was not reversed, and appeared on husband’s account. Made several calls to Richard Long, store manager, and finally said we would come in and he could give us the cash in the amount of the debit, which he did. We not only had to wait around when there on Tues when they tried to correct the erroneous debit, but then had to make several phone calls, and then finally a 25 minute trip to the Red Robin to get the cash back since we didnt want to wait 5 days for it to be credited to the debit account. Although we ultimately got our money back, I can’t believe that our meal wasn’t comped, or that the manager did not offer us a future free meal.
This is very poor customer service.
I asked for the bacon and mushrooms on the side and they put it on my burger. Not happy. I got the burger to go. I also said I didn’t want a side and the girl on the phone insisted I pick one. At an extra charge. This is a complaint about the Annapolis Maryland store.
My grandchildren and I visited the Red Robin located at Morse Crossing/Columbus, OH on Sept 9, 2015 – Table 26 – check #60021. Sitting on the table was your ‘new’ computer – the waitress came by and said she turning it on and if we wanted to order any appetizer to please use the device to do so. Absolutely no mention was made that we would be charged an Entertainment Fee of $1.99 to use your equipment. While I realize complaining about $1.99 is probably not something you will feel is important – but you put the equipment on the table – you want us to use it to order your food – and then I had to use it to pay your bill. If you are going to charge to use your equipment – at least have the decency to tell me prior to just including it on the bill. Quite disappointing…for $1.99 you have lost a former ‘loyal’ customer.
My husband and I had been regular customers for quite a long time but had decided to to spend our money elsewhere due to the fact that military discounts are offered by Red Robin occassionally and without notice.
Last evening we decided to try the restaurant, again, and see if the policy had changed. Unfortunately, the waitress informed us that it had not. She stated that military discounts are offered only when Red Robin “feels like giving them”. My husband is a VietNam Veteran and he certainly did not have the option of protecting your rights and freedom “when he felt like it” so it is unfortunate that Red Robin doesn’t appreciate the veterans enough to offer a permanent discount. We live in a community in Arizona where many of our businesses, much smaller that Red Robin, show their appreciation to our veterans by offering a discount which is where we prefer to spend our money.
signed,
An unhappy customer
Stella Peralta
Prescott Valley, AZ
owasso oklahoma red robin sucks took over one hour to get cold bad food with just a few customers. this is second time in less than a year that we tried to eat there. last time was bad this time worse, should fire manager and impale owner. would not go back even if food and lots of booz were free.
When we ate at Red Robin tonight, when I asked about my points earned, discovered that my card was never entered,. I have been a regular customer for over two years and wondered why I had never received any free hamburgers.
Also discovered that on one of our visits, my friend and I had our cards mixed up. She just returned from a two month trip where she had used my card for many of the meals but none were registered. I will absolutely throw my Red Robin card away even though I have eaten there since the first one opened in Washington state.
Tricky Robin? This morning (9/16/15), I got an email offer for a free (bogo) double tavern – tomorrow only. The Cox server stamp showed receipt was “yesterday” (9/15), however the internal time stamp was 9/14 @ 4:46PM, making your offer void. So it made me wonder… Just accidental timing? A Cox problem? I would not have even paid attention to the time difference except.. Memorial Day past (5/25/15?), I got an email offer for a free appetizer (a RR “thanks for your service”). I don’t usually order an appetizer when I come in, however I was grateful for the offer and decided to accept. I went to the UTC location in San Diego and presented my card and ordered the short O-ring stack; yup, no prob, complimentary! I did not notice that I had also accumulated a free entree award. When the check came, I had a free entree but my free appetizer wasn’t free any more. It disappeared because of the RR policy of no double freebies. Alrighty then, can you remove my free entree until my next visit? Nope… No can do! Once the award has been redeemed it can’t be reinstated. I really like your food and will probably be back for more; but with two strikes, I won’t be swinging at any more pitches outside of the strike zone. Oh… And thank you for YOUR “service”
After a long and frustrating search, it first appeared that there isn’t a ‘Contact Us’ page to leave comments; then I (mistakenly) thought that I had cracked the code. Under “Guest Support”, a dialog box (“HOW CAN WE HELP YOU”) allows site visitors to type in a search parameter for their website. I typed in “Contact Us” and when the search results came up, I noticed a box on the left hand side “Can’t find what you’re looking for?” With a Contact Us button under it. I tapped in… Even though I am already a “Red Royalty” member, I still had to fill out a form very similar to that initial application form with several MANDITORY fields. Then I finally got a crack at the comment box and tried to type in my comment (see #321). I also mentioned this website pointing out that there were over 300 negative comments left, ending it with “D’Ya care?” When I tapped the submit button, guess what happened? NOTHING! Just like an RR customer complaint, it ain’t workin!
Went ot dinner in the Beaverton Red Robin asked for some fries with our drinks while reading the menu and was told that the fries were no longer free! Now why and when did this change? I ordered a Fish and Chips, my wife a Bleu cheese burger and my daughter a Bonzai burger. All come with fries. So what gives? Nickel and diming us for 1.99 for fries? It is time to rethink going to Red Robin if this is the petty way you treat customers. If you were to tell us they are 1.99 if you do not order a meal I could understand. But to pay this on top of what I am already paying, nope. I will spend that precious 1.99 somewhere else thank you very much.
The location at El Paseo in Campbell/ Saratoga, CA is a joke! The “manager” isn’t a real manager. After over an hour of waiting for food, asking them where it was, never being offered any compensation we had to get a get to get help. The food came out wrong and cold. No explaination no in sorry. We won’t be back!! We watched 3 other tables leave without food and others come in later, order, eat and leave!! Fire them all, close the place and get a restraunt that wants to be there! This staff is clueless.
I tried leaving a comment on your website, but I could not tell if it wen through after hitting submit. So I have re-posted it here. what a bad experience it was.
we went to red robin last night with 8 of our closest friends to just enjoy a night out without any kids. what a horrible experience it was. first after waiting for over an hour to be seated we were seated at two small tables pushed together that were probably only meant for at the most 6 people. Come on people there were 10 adults (big adults) in our group and you seat us with only 2 small tables? then it took forever to be waited on and even longer for our food. as soon as the food came we asked the server to bring more bottomless fries — yeah right – bottomless — if you count taking over 20 minutes to bring out fries — and then when you do it’s only about 10 fries — wow. I had a bottomless salad and again no response on the salad request — in fact I never got my first salad until reminding the server twice to bring me one. (then it was wrong — asked for no tomatoes but came out with tomatoes). 2 of our dishes came out wrong or missing items, 2 came out cold and 1 came out undercooked. then when it came time to pay I could not get the kiosk to work for my payment so the server took my card and brought me back my receipt. to my horror I was charged over $26.00 for my meal when in reality it should have only been around $14.00. OUCH. so after 2o minutes the server came back with a new receipt of $15.00 and said he “thinks” he fixed it and refunded me the first charge and then charged me the 2nd charge, but that I had better check with my bank to make sure he did it right and did not over charge me? What????? now I need to check with my bank? to make sure I didn’t pay $50 for a $15 dinner? great — more work on me end now just to see if red robin didn’t overcharge me and if they did then I have to waist more of my time fighting it with them? GREAT!!! not what I need right now. then as i look on my reward account i do not see that any of the meals supposed to be applied to my rewards card are there. will they be added or am I out of luck on this too? what a un-fun and horrible experience last night was. you could also use some bigger updated tvs to watch the games. from where we were seated all the tvs were too far away and too small to see. we’ll try buffalo wild wings next time. blp
also trying to get credit to my loyalty card for my last order on sat night. what a nightmare. not only do I not an update to my royalty card for my order I was overcharged for my order and had an “un”-authorized amount added to my bill for “tip”. I just got of the phone with Kerry (the GM) at RR explaining it all to him now I have to request a Loyalty request here on line. what a hassle. Kerry said to use this format and give my check # of 40105 to get the meal updates to my loyalty card. hope this works. blp
hope it when through this time
We are royalty members.We went to Orland Park,il Red Robin 9/19/2015,after waiting 10 min. to be seated we sat at the table for 45 min. with no service,no menu,no drinks.We then left and will not go back,and we live two blocks away.
We ate at the red robin winter garden, Florida restaurant. We had a horrible experience (food and manager interaction). Restaurant was not busy and food took an hour. When delivered by the manager Shannon , fries where cold and bacon burger came without bacon. My son ordered mac and cheese. The portion was so small, he was still hungry after finishing the little portion. When we expressed our disappointment to the manager Shannon she made us even more upset the way she talked back at us. She was very condescending and showed no emotion. My husband and I both work in the hospitality business and we were shocked how she handled our bad food experience. We have been at this restaurant several times and aside of slow service we have been very pleased with the food. Shannon , the manager ensured that we will not return to this restaurant ever again and we will ensure All of our friends are aware of our experience. Still in disbelieve that my 6 year old walked out of the restaurant still hungry!! That’s just crazy that Shannon ( the manager) was not able to do anything about that!!!
Last night was my first visit to Red Robin in Big Flats/Horseheads. I had a special request o how I wanted my burger done. The waitress repeated my request, then the cook came out to be sure he understood my request, and then the manager came to check on everything. Our waitress was Lorraine, who was awesome. It was a very relaxing dining experience and I wanted to say a big Thank You!!
I enjoy going to Red Robin. The service is always good. I do not care for the new change in kiosk bill paying. Please go back to just the waiter taking care of the client. I have always been satisfied with that method. I might not return if you make the kiosk the only way to pay your bill. Thank you. Phyllis Gould
I found a long hair on my burger and while i was trying to call my waitress she was looking out the window and no one paid attention to me. Then I had someone else call the manager and and finally someone came and she said the she hadnt seen it but that they had mentioned it to her. I told her that if they are in the kitchen they are supposed to be using hair nets but she just ignored me and told me that she would mention it to her supervisor.
I was in the one In SiouxCity Iowa and we had to wait 16 minutes for three drinks, there were 5 other people eating it was not busy. Our food took 1 hour and 15 mins and the waitress said it was because of my child’s Mac and cheese… She finally brings the food and the Mac and cheese was ice cold. Never got refills and was never appogized to. We go once a week because my kids love it but I don’t think we will be back. Boo
My first comment is that the red robin web site seems to have changed. I had to search a lot and still could not find customer feedback. My main concern here is Red Robin at its very weird policy on eggs. We encountered this at our restaurant here in Meridian on our last visit, which was about a month ago. My wife loves the Cobb salad here. When she ordered it, the waiter told us there was a worldwide egg shortage. Something I have never heard of anywhere before or on the news, so I am pretty sure that Redd Robin in trying to sell us for BS. On our latest visit, which was just a few days ago, we were told something similar. When we asked about this, we were told that all their eggs go to be put on their hamburgers that require it, but no longer put eggs in their Cobb salad, which also require it. A Cobb Salad without eggs is just a salad. We have never before or since heard of this egg shortage and no other restaurant in town knows anything about it. So What Gives Red Robin?
As a first time customer I want to share my complain.
1)The place was filthy, fries, napkins etc., on the floor, table was sticky with grease or something.
2) Service was horrible (still gave her decent tip)! I have get our own napkins and silverwares.
3) Waitress didn’t bother to ask us for soda refills (even though ticket said refill) on our drinks.
4) I complained to the manager but don’t know if she takes me serious.
Date 09/27/15
Manager, Michelle Jaggers
Server, Montia
Table 56
Chk 70089
Location, Sunvalley Mall, Concord CA
I am scared to see the kitchen on this restaurant.
I don’t have any complaints about the quality of the food, or the service. However, I hope that the kiosk used for payment will GO AWAY! I find the device to be annoying. I prefer to render payment to the server, and have them take care of processing the credit card transaction. If Red Robin decides to continue with the kiosk, you may lose my business.
On September 17th my family of 4 visited the red robins at the Westfield Mall in Plantation FL, while i enjoyed the food i cant say the same about the service. The server was overwhelmed and it showed, she even mentioned her frustration of being the only waitress at the time. While in the middle of taking our drink orders she excused herself to attend to another table, she came back and attempted to do the same thing, but i declined it at that time because that is ridiculous, we are guess as well. Upon receiving our food the order was incorrect, the manager did come to our table and apologize and offered to fix the problem, then we were charged the 1.99 entertainment fee when the bill arrived and the only time we touched the device was to order the appetizer which i did, the waitress looked at my child and accused her of playing the games then said the manager cant do anything because she was playing with the device and stormed off, i felt i was very patient with her situation then to turn around and take her frustrations out on me and my family was the last straw! The manager had no problem with removing the charge and i told him how nasty his waitress was and he mentioned he would speak to her about it. This was my families first time visiting, it was my 2nd and probably our last, even though the manager was nice i still think we deserved to be compensated for our experience, not pleased at all
WHY DO YOU HAVE POTATO SKINS ON YOUR INTERNET BUT NOT SERVE THEM IN THE RESTAURANT? OUR WAITER SAID THEY HAD NOT BEEN ON THE MENU FOR THE 2 1/2 YEARS HE HAS WORKED THERE. WE LEFT THE RESTAURANT WITHOUT ORDERING…………….
On 9/25 my family and I went to Red Robin (Grove City, Ohio) for my birthday. We had a party of 10. Getting there about 6:00pm we knew there would be a bit of a wait, but the parking lot wasn’t crazy and figured it wouldn’t be too bad. Signed in and the young lady up front said only about 10-15 minutes. We thought fine. After about a half hour we started getting a bit antsy because they kept seating parties ahead of us. When asked, the young lady said yes we should have been seated, and that she will check. Another 15 minutes goes by, I asked again. This time she said she would check with her manager. She came back out and said it should be very soon. I asked to speak with the manager. They were still seating parties of 2-4. When talking to the manager, he said they were doing the best they could. I asked why they couldn’t put 2 tables together, he just kept saying he’s doing the best he can. I asked how he was going to make this better, he just looked at me. After another 5 minutes, we left. My birthday non the less I’m having to spend that much time explaining to a manager that the time we had to wait for them to put two tables together was unacceptable. As you can imagine, my party has said they would never step a foot back into Red Robin if this is how they are. I was a bit embarrassed that I suggested going there now. I assumed Red Robin had trained their staff in customer service standards. Thank you for taking the time to review my complaint and hopefully you are able to provide that particular store with advice on how to handle customers.
The service last night was the worst the manager could’ve cared less yes they were busy yes we waited so long we ordered drinks appetizers and our dinner at the same time our waiter brought our drinks (the only drinks I might add no refills were given ) the appetizers arrive and the helper doesn’t say a word drops everything and walks away no silverware but plates dirty plates already used plates omg we wait and wait finally a worker comes by we ask for napkins and silverware I show the waiter the plates he apologizes and returns about 5 minutes later with plates then our food arrives mine is wrong my mother asked the person that brought our food for the mayo on the side she originally asked the waiter for when ordering that person never came back but we did get the waiter to get it my family ate and I waited and waited my waiter said its almost done at least twice and I waited then he said oh I’m going to check on your burger I said no just forget it take it off the receipt they are done can we have a check and a to go container he said I will get my manager to take it off we waited and waited he came by and said oh yeah ill get my manager to take it off I said and a box he comes back with the bill but no box so I go get a box and the manager the manager just looks at me while I tell her my experience she said oh I’ll talk to the waiter uhm it’s not the waiter mam it’s your piss poor management skills as a manager you should take the blame yourself and try and make my experience a happy ending but no trust when I say everyone I know will know about your horrible skills as manager they will worst experience ever is still giving more than they deserve I can’t post it with zero stars or I would
I left this on Yelp I don’t know how a great restaraunt has gone down hill but hope you can change it !! I think the manager should’ve compt the meal or at least offered and apologized not blame her waiter who was the only one in the bar waiting tables and he did his best while 4 or 5 girls hung around the bar laughing and having a great time instead of helping the location is in the sun valley mall concord ca
THis took forever to find. when I went to the web site it would not accept the phone #. Store 1305 se Everett mall way, Everett Wa 10/2/2015, sent in the bar area with my husband, was ignored for 10 min, watched others being served so I finally asked why we were not being helped, bartender said she didn’t see us, ( we were facing the bar), she sent over a waiter, he threw the menus on the table and said what do you want to drink, dull and sarcastic, so I said whats on tap he said read the menu. Now, I love red robin, and wanted one of those tasty burgers, but, we left, money is tight for everyone so when I go out I would like to be treated as a quest not a burden. We went down the street to Bobs Burgers, were treated with a hello smile and served as soon as we sat down. Also, did I mention this was a late lunch we were at your restaurant at 4:00 pm, so not busy, I will never go back. You lost a long time customer, but I know you don’t care about one lost family customer but I thought you would want to know how that store operates. The bar tenders and wait staff would rather converse with one another than help customers,
We went for lunch at your easton location today around 12:30pm. We go there often and normally have a good lunch with good service.but today was terrible! Received wrong food and asked for the right food. The waitress was rude and called us liars.said that’s what we ordered when it wasn’t.before hand it took quite some time just to get drinks. The waitress seemed to be strung out or had a rough night before today. She seemed pretty rough and acted like it as well.don’t seem to be fit for this type of work.we just got up and left after she called us liars.I called and asked to speak with the manager todd and they said he would have to get back to me.well, that never happened either! Don’t know the waitress’s name but she was working the bar area not the bartender.long dark hair.don’t know how such a good place to have lunch at turned into wat I seen today.how sad! Dirty too I noticed. Hope you can resolve this issue and clean that place up.also hope to hear back about this.if not I guess we will be more customers lost.
Lake Havasu City Arizona location: Service in decline. Been going there for 14 years, always good. I heard that the Corporate office took over this location.
Appears they are really screwing it up. Ran out of fish, changed favorite salad
ordered chicken could not chew it. Employees just standing around and some
just B S with customers. Location should go back to original franchisee.
This is a comment referring to the Fairfield Ca. Red Robins at the Westfield Mall. On Sunday October 4th, my husband and I decided to go give it a second chance to the newly remodeled restaurant. We had stopped going because of the terrible customer service. We did get in fast. When we got sitted we were never told who was going to be our server. So after literally waiting 15 min. Or probably realizing that that no server came to our table to introduce itself. We were wondering. My 2 year old asking for water and started to get impatient my husband waving his hands to other servers and manager too. No one came to our table. It felt terribly wrong. My husband loves this place because of the food but we have had the same service before, we really thought that it was going to be different. The remodeling is beautiful but the managing system needs to be watched closely. After 20 minutes i had to take my daughter out to distract her. My husband kept doing all intentions in getting the managers attention. I watched him from outside and it felt like if he was invisible or a ghost. I felt so bad and i just asked him to get out too. So we left and probably never going back again. It is a shame because you have delicious food there.
When you have “Red Robin Free Burger Tuesday”, why am I receiving the email announcement on Wednesday???? This keeps happening! Please send the email in a timely manner.
I went to Red Robin in Factoria, WA on 9/28 and ordered a burger to-go. When I got home, I found that there was no burger patty on my burger. Needless to say I had french fries that night for dinner because when I called back, the kitchen was closed.
The next day, I went to the Red Robin in Issaquah, WA and ordered the same meal to-go, hoping for better results. I should have checked the order before I left the restaurant because it was also incorrect when I got home.
I have been extremely frustrated by my experiences with Red Robin within that last few months. Whenever there is an issue like this, someone will give me a gift card for $10 which doesn’t even cover the cost of my meal or make up for the problem.
I tweeted at your online customer service, hoping for a response because I had seen a lot of other responses to customer issues. No response. At this point I am very frustrated.
I have never complained about a restaurant and I have never sent my food back even if it was wrong.. I have dined at red robin for years. Its our favorite place to eat. This evening we went to the one in Lincoln, CA. I ordered a cobb salad which is one of my favorites. They were out of eggs and my salad was half the size that it usually is and they didnt put avocado in it. So they brought me out a side of avocado. Which took time. New type of bread also which was burnt. By this time I am annoyed. I took my daughter to the bathroom and 2 of the 3 stalls were not working. The 3rd stall worked but it did not have toilet paper anywhere. By this time I am past ready to go and the server said that I pay at the table with the new touch pad system. But when it printed the receipt it was blank. So we had to wait even longer for a receipt from the main register. The manager did comp my salad but our whole experience tonight was not good. I was very disappointed.
Just curious why you serve your draft beer in glasses that arent the didtributor brand. I doubt that your distributors would like that their beer is being served in a competitors glass just because you havent ordered any to serve their beer in. As a brand manager myself I am appalled at this lack of such disregard for a companies product. That’s like putting Pepsi in a Coke glass, etc. Its just not done and no excuse you have can justify this wrongful & intentional behavior. What do you think your Distributors would say?
My family had dined at the Cottonwood location in alb nm last night 10-09-15… we were served cold fries and my son burger was c old in the center. They had to re make his burger.. I lost my appetite after all the issues with our food and the manager did not even come back to make sure everything was better.. we got ignored after our complaints. Won’t be going back there for awhile..
Good Evening
I don’t even know where to start. I had a bad experience at a Red Robin on Everett Mall Way about 23 years ago. I came with my three daughters who at the time were 2,4, and 8. I ordered food for my 8 year old, me and my wife and drinks for all of us. After receiving my food and beginning the eat the manager happened by and asked me to leave because I had brought two McDonald’s hamburgers with me for the two younger kids. While I do understand that this is a food service business the circumstances and way it was handled were totally out of line. The worst thing that should have happened would be that they ask that I not bring in outside food in the future instead I was rudely kicked out. I feel since the majority of my family was eating the restaurants food it should not have even been brought up in the first place. It is quite obvious that two small kids are not going to eat very large 10 dollar hamburgers. I have not eaten in a Red rRobin until today. My same children now adults and my grandchildren who are now at my children’s age when this first incident happened talked me into once again stopping in a Red Robin in Bothel on Bothel Everett Highway near 180th which I relented and did much to my regret.
It took near half an hour to get our appetizers with which we received at a couple dirty plates to eat it on. Then our main course came and the silver was so dirty that you could scrape the food scraps off the handle. We are not talking water spots this was actual food from the previous guest. I waited quite some time for the waiter to come back and showed him the silver, he left and by the time he got back still without the fresh silver the rest of my party had finished there food. I asked him to just remove my food from the bill and take it as I was not going to eat and make three small children, who had already finished eating, sit there and wait on me. It took the manager near 15 minutes to get to removing it from my bill and get the bill to me. My entire family was in the car waiting for me to pay the bill. I never got to eat and had to make something when I got home from dropping my family off at their respective homes. The manager never came to apologize, did not comp any part of the meal, didn’t even show their face. I am not sure whether the manager was a man or a woman. The way customers are treated at Red Robin I am surprised after boycotting this business for 23 year that you guys are still in business with this type of customer service. I assure you it is my last time ever in a Red Robin. It was 65 dollars I really feel was wasted and made a bad experience for me, my children and grand children. On a positive note the server Jordan was quite pleasant and did his best in a bad situation he was put in. I see him moving on in the future to a company that treat their customers with respect and professionalisml. So long Red Robin
It is with sincere regret that I ever came back in the first place, John Benway
P.S. I will expect the same from you guys that I got last time I wrote a letter to you in regard to the first incident you guys did not even send so much as an F— you last time I wrote which i guess is kind of the same thing in a round about way. It’s just the kind of customer service I now expect from Red Robin.
Red Robin in Newark Delaware Main Street was horrible. They treated me and my wife like we were nothing. And said “duck Us” when we left. They brought my wife out cold food and it was made wrong twice. The waiter and manager was arrogant and talked down to us.
On 10/09/15 My family and I went to Red Robin to have a nice lunch and watch the last half of a football game. We had gotten dressed in our favorite sports team gear. We choose to eat at your restaurant due to it being a family fun restaurant. We where set a a table and i noticed not a lot of people was in your restaurant and that all the TVs where on the same channel. I ask our waitress Candice if she would turn one of the TVs to our game. she said “sure”. well 10- 15 mins later I asked her again and she said she was about to turn to our game. Well our food finally made it to our table. she then said oh someone wanted to watch the last part of the game that was on and she would be turning the channel when it was over. Well every TV in the place was on the same game. The game was Texas / Oklahoma Game “Red River Game” We started to eat our food. I had the UberBurger. $15.00 Burger. It looked so good in the Picture. Well the Burger I had gotten didnt look like the burger in the picture at all. Our waitress never came over to check if our food came out right or if we had any issues. sometimes its better to just eat the food and keep your mouth shut. especially when you have kids cause you dont want them to pickup on things. so i ate the over cooked burger that was so burnt it gave me heartburn. Well we are almost done with our food and the waitress finally comes back around and said i found the remote. and asked what channel the game was on. I told her never mind the game on had 56 sec. left. So in short the experience i was trying to have with my family was ruined. Very Pooooooor service, Foooooood was not good at all, and I left her a 15% tip that was not earned.Oh and on top of that i drove 30 Mins to make it to your restaurant. Candice the waitress when i paid said do you want me to get a manager. I told her it was to late. I may not eat at your restaurant again…
We dined at the Red Robin in Orchard Park NY and it bothered us that all of the men in the kitchen (4) had beards or facial hair but none of them were wearing a beard guard or a hair net. No one was wearing hair nets. One man wore plastic gloves but then handled cardboard boxes that were on the floor while wearing the gloves and then went back to handling food. It looked like the manager had a beard too. I am sure you aware of the health risks when body hair mixes with food.
We went to the Red Robin in Happy Valley, Oregon, tonight and it was the most miserable, frustrating dinner every. We expected a wait, only 1/2 hour on a Friday night, but then it took over 45 minutes to get our food. We kept inquiring about our food to our waitress and she said that she had a large group to take care of and that it had been a hectic night. We got seated about 6 PM and the evening was still early. She said they were way backed up in the kitchen and made all kinds of excuses. Then when we asked again about our food she said that we had only waited 35 minutes not the 45 minutes that I had stated to her. She was very defensive and didn’t treat us right as customers. Our bill is normally close to $50 for 3 adults and 2 children when we eat there, so it isn’t a cheap dinner. She said the manager overheard our complaint, but she never said anything to us. We didn’t expect a free meal, but better customer service would be appreciate. It will be a long time before I bring the family to Red Robin again, even though we enjoy the food.
Red Robin on Jefferson Ave Newport News, VA. Yesterday was my 38th and LAST visit. It was as bad yesterday as it was good in the past. When I ordered my burger I asked for extra pickles. When they brought out the burger I was told that my extra pickles were under the burger patty. There was NO lettuce, onion, or tomatoes. The burger patty was in two pieces. The “extra” pickle under the patty were four pickle slices. That wasn’t even regular pickles so there was no “extra” pickle. I had to wait for ALL the burger toppings. Towards the end of my visit, I asked for more fries. I waited forever. When the fries FINALLY showed, they looked like week old fries. Little oval shaped pieces of something that could not pass for even bad fries. It was disgusting. I did try one of the fries. It had the consistency of a hockey puck. At that point, I paid my bill and left. This is, of course, GOOD BYE To Red Robin.
We have been dinning at this restaurant since it opened. When we first started going there we loved the fish and chips. We have noticed over time the quality has deteriorated and is very inconsistent. We do not order the fish and chips any more because the last 2 times it was over cooked and dried out. We took my Mom last night and it was the worst yet. She really wanted the fish – and sure enough it was way over cooked. My husband and I tried the mac-n-cheese. Does anyone taste the food they serve?
We were served dry macaroni noodles topped with a little bit of grated cheese – no sauce – no creamy goodness – no flavor. The Kraft box version is better which I do not eat, but at least it has some flavor. We all agreed this was a terrible meal all around and $50 poorer to boot. We will not return. We were their on a Friday night and noticed it was not very crowded. Other people must feel the same. It’s to bad because there are not very many good restaurants in Whittier. We go into Long Beach for a good meal.
We ate at your Turlock, CA location on Countryside Dr. While sitting outside and after 90 minutes the tables beside us were never bused and the floor had not been cleaned for weeks. We had flies in our food, never had our table bussed so a table for four had 11 glasses on it. We complained to waitress, hostess and manager we were comp $12 when truly you were violating health code and service of the corporation.
Had a Tuesday night meal. At time at check out they took my cc & RR Royalty card (been member for several years) and ran it thru the table machine. I gave a tip and completed transaction. Got receipt and saw that I was not given the free Tavern double. The bar person, Jesse said that you have to purchase a app to get the free burger. Also the receipt did not show my RR card acknowledgement. I said that I had a email stating that the burger was free. I left and went home to get the email. Went back to the bar and showed Jesse and he said he had to get the manager. The manager, she which did not have a name badge on, showed her the email. She stated that corp ‘screwed up”. I said just give me credit and she said that once a transaction goes thru those table machine there is no way to get credit. She would have to write a letter and send into corp 7-10 days for a refund. She than issued me a gift card for $10. and went her way. The table machine are very bad flashing bill board style and make the dining experience unpleasant. I turn them on their face to stop the flashing. I will not ever pay from them again…what if there was a big mistake since you can only read the receipt to see what was charged…..wait 7-10 days to get a refund??? The drinks are getting less and less but more, jammed ice into glass and the cost of them are very expensive. Every since the fire and the remodel Bothell RR has gone down hill on food appeal, cleanness and service.
Last Tuesday, Oct. 13, my husband and I walked in to find that the whole configuration and decor of the Plymouth (Colony Place), MA restaurant had changed. Why? It wouldn’t have bothered me, except that the new ‘theme’ wasn’t for the better, at all (whatever it was!).
There was something about the atmosphere that was different, too. Thank goodness, our waiter was friendly, but we kept on having to flag him down for flatware, our drinks and other things. It took me three tries to get a wine to drink – evidently there was a new manager who hadn’t restocked, was the excuse.
The food was fine, but I doubt we’ll be back anytime soon. I know how to be patient and extend grace, but this was unusual, from the last time we had been there. So, I thought you should know.
I am well was a long time customer until my last visit I always get the fish and chips but since you have made the portion smaller just can’t do it. You had a winning formula you should not of changed the portions if need be raise the price but don’t change the portion size it was a winner now it’s not. I can’t be the only one so I hope you reconsider your decision. Thank you for your attention to this matter.
Sincerely , Mr.DeVere
I have went thru and read all statements and there replys. I never ate at an red robin til they build one in my city. Then I actually received an job offer way before it was even finished being build. I love it we are a family and at my location we see to make all are customers happy not just satisfied. We are a team and team work is what we strive to do every business day from open to close. I understand one bad experience can make ur money go else where. But we are a growing company n expanding across the united states and all employees aren’t the same at each location. I personal make sure my customers enjoy there self and are being well taken care of especially with my name on the ticket I love my job as a server. Its not about the money its about treating people with respect, serving them with everything they ask for and even suggest sale. I am a people person and we only been open for almost a month and I have seen customers here 5 or 6 times already it puts a smile on your face to know we are doing our job
I will never eat at a Red Robin again. My receipt was fraudulently changed, where an $18 tip was added illegally. I am still waiting to be refunded. This is unacceptable. I was not at fault, but I have had to make many phone calls, emails still nothing
Just spent 30 minutes waiting for a table because of a policy you have in place when they can’t handle the load and the manager tells us she can’t even seat people because of this policy
You just lost a customer after tonight because of this policy that I am being told is chain wide and the manager has no authority to over ride
I took my daughter to Red Robin, Springfield, IL, to celebrate my not having cancer (after a month of waiting for results). We were seated when hardly anyone was at the restaurant, which we were ecstatic about bc we were in a bit of a hurry.
It took 10 min before server was told we were in her area. We ordered immediately. 10 min later…nothing…..10 min later….we noticed that the place was packed and everyone else had their food but us.
10 min later our food came….except that my gluten free burger was not on a gluten free bun. I have never had a terrible experience at Red Robin,
but this was it. Manager guaranteed that he would make sure the burger was redone correctly.
10 min later…nothing….10 min later….I asked manager where my food was, and he took off for kitchen. 10 min later….we had to leave. The manager had told us that we owed nothing, so we left.
I’m not quite sure why the manager couldn’t even get the kitchen to make a simply gluten free burger on a gf bun, but it was very disappointing.
I do hope that the Red Robin in Springfeld improves. I have been gluten free and dairy free for 8 years, and I have enjoyed Red Robin so often.
But tonight was just an awful and disappointing experience,
and we certainly didn’t get to celebrate anything since we didn’t even
get our food.
Please make it better.
Yesterday, 10/24/15, @ 2:55 PM, we entered Red Robin in Wilsonville, OR to take our grandson for Lunch, his favorite place. We put our name on a list and waited and waited, and waited, and waited. Finally after 20 minutes of not one person being seated, they seated a party of five, which arrived about 10 min after we did. I got up, looked around and saw 7 vacant tables. I went and sat back down and again they sat a party of four, who arrived after us again. By now it’s about 3:20. Neadless to say, we were getting a little frustrated. I totally understand, it was “Cop” assistance day, they were cleaning tables and asking if customers wanted refills, which I support always. This is the feeling I get, it was so unorganized and no one really incharge, it was very frustrating and not a fun experience. Our waiter, “Casey”, was wonderful, but he was literally running to keep his customers happy, while most of the staff gathered by the kitchen and/or the front lobby. I have to say, we have always loved going to Red Robin in Salem, OR, but our experience in Wilsonville, OR, not a fun one at all.
Not a happy experience!!!
Cinda Ritson
Just left your uchland pa location. Followed the little blonde in the ladies room she looked in one on the stalls turned and smiled at me. I enter sit down and see there is no toilet paper!!! Thankfully I had a tissue with me. I walk out see the blonde and a dark haired girl at the reception podium and mention the problem and they say yeah we know we’re waiting on paper. Maybe the blonde could have the common curtesy to mention before allowing me to ener the stall???!?? This was after our waitress took our order while covered in ketchup ( I guessed she had a major spill) then walked out to the parking lot and changed her t shirt next to her car. Gross. First and last time
ordered to go food from Red Robin menu, Washington PA 15301.
As soon as we got home i pitched the menu, we’re not order there every again.
Food was requested to be ready @ 8:30pm. I walked in the door @ 8:27pm, believing the food would be fresh, not and actually would be getting out of the warmer about the time I walked to the bar area to pick up the order.
To my surprise (and concern) our order was already out on the bar when I approached, first concern.
got the order home, everything was absolutely cold, nothing marked on the boxes, second concern we had ordered 6 burgers + extra fries + onion rings + a dessert (1pc). After spending $77.84 for our supper, last but not least, the ice cream pie I had ordered was melted into a pile and all over the dish provided, We will never again order out @ Red Robin, which is a shame cause we were looking so forward to the order. Very surprised the quality wasn’t better because the restaurant was not very busy.
Disgusted to go meal, terrible, our local pizza shop would have been more reasonably priced and all the hoagies and pizza’s would have been identified on the bags or boxes.
I am writing about an experience that happen to some students with special needs that were treated with disrespect. They went to have dinner as a group before homecoming at there high school. They were 12 of them and there teacher. They had made a reservation but when they got there they didn’t have seating. Waited for 1 hr and other people and other students for homecoming were seated before them. The staff were disrespectful and one called them retarded!!! This made me very angry and broke my heart they were treated this way:( I have worked with students with special needs for 25 years and this is the worst thing I have every heard of!! This restaurant is in Fort Collins,CO. My family and friends will never go to a red robin restaurant again because of this. We will pass on to other people!!
I visted the Neshaminy Restaurant on Thursday Oct. 28th with my sister, I ordered coffee and as I was going to add creamer I noticed the rim of the mug was full of RED LIPSTICK and the spoon was alreayd in the cup, I called our waitress and she apologized for the dirty mug and brought me a fresh cup of coffee, also with the spoon in it. She should have noticed this before she served it to me, I also don’t like that the spoon was in the mug again. This is not my first bad experience at Red Robin, hopefully my last. Thank You
I wanted to know what if anything can be done for receiving a meal other than what I ordered. I dined in but placed a to go order upon leaving, when I got to work and went to eat I seen where my burger wasn’t cooked done at all. I had this same experience before, it’s been a while though. Just curious on how matters are dealt with
I had the worst restaurant experience I have ever had yesterday at the Red Robin in Plymouth, MN, off of highway 55. To begin, we waited 45 minutes when they quoted a 15-20 minute wait. It was ridiculous, we asked the host how long onion rings would take as a appetizer and he said 3 minutes. We were seated and received water and our appetizer order in, then we came back and we gave him our order. He didn’t check on us for 45 minutes. 45!!!!! No onion rings or chips and salsa. After about 50 minutes we received our food, with our appetizers, the whole point of getting and appetizer is to eat something quicker before the meal. Then my father is laws burger was so uncooked, it was almost mooing. It was pink and bloody, and cleared under cooked. They overlooked the other 3 burgers and they were tough and tasty poorly. They also forgot my garlic toast, and my brothers garlic fries he ordered. The manager brought a new burger and apologized, but didn’t even offer to comp anything. I am manager, I understand what it means to give guest great service and make it right and they didn’t make it right at all. To spend $70 on a meal that was awful, when you waited forever for food, that tasted awful is super disappointing because we usually love Red Robin. We didn’t take it out on the server or manager because they were clearly vey busy and he kitchen wasn’t being run correctly, you could see everyone was frustrated. That’s not a business that is runned well. I want to know what your company will do to make this right, because I’m irate that we spent $70 for awful service and food. I want a refund for my food. It was an awful expirence
I have been working for this company for 5 years and been through a fair share of manager movements, but our new GM paul is the worst, we are tired and fed up with his crap he doesn’t know anything about running a rest he doesn’t know how to talk to us UNDERPAID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! team members zero effort in helping out in a rush the 719 store will be signing a petition to get him removed or yall can find new team members.
Could you tell me where you got the baseball flag in a frame and the baseball flag in a frame I would sure like to order one of each for my grandsons as I can’t seem to find enough bats or balls Thank you Sue
Yesterday 10/31/2015, my family and I had lunch at the Olympia, WA Cooper Point Rd location. Our experience was not one that could be referenced as enjoyable. We arrived and asked for a table for 7 and once seated, were told that we could not use a chair from the table next to us because the space was needed to put a stroller. So we had to squeeze into the limited booth space. Afterwards our server came to take our order for appetizers and drinks. It took over 45 minutes to get our appetizers and this was only after asking when we would be receiving our appetizers. Our server disappeared several times, and could not tell us what was taking so long for our appetizers to come out. Once we ordered it took almost an hour to receive our food. After ordering the server or waitress disappeared again and the manager came to tell us that he would be taking care of us for the rest of our experience. When my husband said that they looked like they could use some help the manager said that it is always like this and that he would make it right for us. The manager didn’t have a name tag on so I can’t even reference his name. Our food finally came out and my husband didn’t even receive what he had ordered. The server didn’t even apologize she just took the food and came back with the correct burger. We didn’t see the manager for the rest of the visit or have any adjustments made to our bill after the horrible service we received. This is not the first time we have had less than great service at this location. This is a location that could use some assistance with their hospitality training, and has a manager that is not equipped to do the job he should be doing. There was staff arguing openly where diners could hear and see what was going on.
Thank you for taking the time to review this.
Brenda Yett
Arrived on 11/5/2015 @ 20:15 Chambersburg, Pa ask to be seated in bar area; just two of us, two hostess take our names and state it will be at least ten minutes; ok many empty tables and booths in bar area, can we set and order drinks while we wait? No will call name, waited ten minutes told them we were leaving couldn’t set to order drinks hostess replys have a good night. Seems to me with empty seats you would sit those who want the bar area and let them get drinks, would that not add to your average check and increase sales ? Guess not important in your business, needless to say you lost a sale this evening.
Your “customer support” is awful via this email system. My family dined at Red Robin/Stapley Center/Mesa AZ last night and I requested an email receipt of the bill. It has not been received. I’d like a copy of it, but all you’re worried about on here is your loyalty program. You won’t get any loyalty from me if you can’t even provide basic info about plain service. I’ll have to track down the receipt through my credit card.
This is not a complaint about bad service, it is a complaint about literally no service. After being seated at the West Nyack, NY Red Robin restaurant we waited and waited and waited. Nothing happened. It was a Saturday around noon and the place was about 2/3 full. After about 10 minutes my son used the tablet device to summon table service. After another 5 minutes someone came by and apologized and said they were not our server but would try to find someone for us. After another 5 minutes my son asked if we could leave because he was worried he might be late for work. As we exited and passed the
Greeter she shrugged at us and said “Saaree” like it was was something more funny than serious. We wasted our time, were treated rudely and my son skipped lunch before starting his shift. Not the end of the world but Red Robin will not see us again.
The general manager dan carter at the store in Roseville MI was very rude, and had no conflict resolution skills or customer service skills. I had the worst time and will never returned.
I dint understand please explain it to me. My best friend and I have been coming to red robin federal way since 1988. Why can’t we get out burgers medium rare anymore?? Did the quality of your beef go down? Please explain this to me we have been loyal customers for 25 years please,explain this to ne!!
Thank you and I eagerly await your teply!!
Do we have to start going to the,ram across the street? That is what it’s coming too!! Thank you very frustrated customer!!
Tor freed
What does the initial franchise fee cover? Does it include a starting inventory of supplies and products?
How are the periodic royalties calculated and when are they paid?
Are all trademarks and names legally protected?
Who selects the location of your business?
Are you assigned an exclusive territory?
I was visiting family in Denver. We decided to eat at the Red Robin by Park Meadows Mall. I have never had such bad food and rude wait staff and manager. The hamburger was very hard as was the bun. My grandson’s Macaroni and Cheese was not cooked, it was very hard and crunchy. The waitress was not going to to anything about any of it. I asked for the manager, she was no better. This was to be a birthday lunch for my 40 yr old daughter. My daughter had some kind of free lunch because of her birthday, but because we were there 2 days before her birthday the manager said NO! it had to be on the day. No exception was made to accommodate us, in particular ME since I came 120 miles to celebrate with every one. I could not come on the actual birthday. We will NOT be returning to this Red Robin and maybe none of the others either!!!!! There is no excuse for this behavior. The staff needs to be informed that the guest is most important. Whether I had a good or bad experience I will be telling friends about it….a bad one may keep people away where a good one may give you more guests. Word of mouth does a lot.
It seems that the Red Robins around the country are having many complaints. The one in Park Meadows Mall, Denver, is no different. Rude staff and unsatisfactory food says it all. I think this is a bigger problem than in the restaurant. Is this how corporate big wigs want their restaurants functioning. Get it together folks. Training would be a good idea for all staff every where. Perhaps you need and Undercover Boss or a secret diner to evaluate your restaurants.
Filed a complant Case # 00627550. Store manager called said he would send a gift certificate. Has been more than 30 days and have not received anything.
Had poor service and still having poor service. Store in Melbourne, Fl. My phone 3213454550.
Hello I eat here every few weeks with family and coworkers, the last experience in novi michigan was awful the burgers were not what we ordered and cooked well done while wanting med rare , nobody can to the table to check on out party till we just didn’t eat and leftie paid 78$
Usually no problems but was very upset and wanted to tell u so it can be acknowledged . The server was Amanda a gift card for $20 would be nice , that way we can try it again . Address is 35464 east Lyman Farmington hills mi 48331
I was eligible for a 10th free burger, plus a burger for my birthday. My wife and I went to red robin in liberty mo, and each had a burger. I got a free burger for my birthday and am still eligible for my 10th burger. However, my account was not credited for the burger I purchased for my wife. This is the 2nd time this has happened. Please respond.
Sincerely, Jack W. Hughes
This use to be a good restaurant but 3 out of the last 4 times were terrible service long wait times for food 55 minutes today and they haven’t got our order right manager got a BIG attitude today will never go back to that restaurant again. Use to go there often but done with that location
Just wanted to say thanks for recognizing Veterans and their service. We were unable to take advantage but wanted to recognize your efforts. As a Vietnam veteran believe me when I say it’s appreciated, the recognition did not happen 40 years ago but you folks are addressing now…thank you from a fat old marine
This place is so slow. Sat down, still waiting for food. It’s been a hour since we order. Not worth the wait. No way am I coming back.
November 8 ate for first time at Red Robin on way home from aunts funeral in Chagrin Falls. Service was worse than we have ever had. Waitress acted like she didn’t want to seat us. Took quite a while to place order and took over a hour for food of which some came cold. We are senior citizens place was not busy and expected better treatment than what we received. This was at Orange Ohio I think near Chagrin Falls. We live in Mt Vernon, Ohio. Thank you Becky Keffer
Just walked out without enjoying your food. Westfield Mall Plantation, FL. 11 November 2015 19:30.
The manager, a she, was unyielding as to letting me have an upgrade. “You must have the Tavern burger, no exceptions”
Last year I did not experience this disappointment.
I asked if a GDB can be replaced and charge me the difference .
(under $5)
Next time I will not present myself as a US veteran.
On 11/11/15 at 6:25pm we tried to go to your location in Bowie to celebrate Veterans day. I put my name on the wait list and supplied my phone number for the text. The wait was 40 minutes. There were no handicap spaces available so we had to park across the lot. We got the text at 6:54 that our table was available. We proceeded to unload the kids and then 4 minutes later I get a text at 6:59pm that we have been removed from the wait list. We did not go inside because it was just an inconvenience by then. I do not believe 4 minutes was not an appropriate amount of time since they know they parking is always full and the inside wait area was full.
I ate at your restaurant in the Manchester NH Mall on veterans day around 3 PM.and left extremely disappointed. The wait to get in the store was nearly a half hour long. We were anxious to eat when we received a text confirming our wait was over. When we went to the host he said to a group of people “who was here the longest” This kinda defeats waiting for your turn or a text confirmation. We sat near the bar and immediately noticed some very dirty silverware that need to be sent back. We placed our orders and were asked how we wanted our burgers cooked. We would have been better off not expressing our preferences as we all got exactly the opposite of what we had ordered. This could be a simple mistake by an overloaded waitress/cook as this place was grossly understaffed. But, there is no excuse for the burger that was charred beyond recognition. This was sent back and we asked to speak to the manager. I can’t believe anyone would even serve something like that. After a 30 minute wait (for food not including the wait to get in) we had to send it back. The waitress never came back to see if we were okay and bottomless fries are a false advertisement. We ended up spending $150.00 tip included for burgers and a few beers and there were only four people in our group. One would expect a little service for that kind of money. The manager suggested I write a comment on our electronic kiosk. Next time I’m in that area I will go to Texas Roadhouse. In fact, I do not think I will ever go to a Red Robin again. Absolutely terrible.
To add insult to injury I just realized I was charged twice for the burger I sent back because it was burnt beyond recognition. Total lack of attention to detail by your employees in Manchester NH. Don’t see how you can stay in business like this. Awful!
I would like to thank Red Robbin for the free Tavern Burger on Veterans day. Your servers were extremely friendly and professional. I don’t really have words to express my thanks, it meant alot to me and other Veteran as well. I will continue hoping that your business trives and grows because of the generous hearts who work there.
Sincerely Steven J. Taylor
To Red Robin’s Management and Staff—On the Behalf of All Active Military and Vets that were served Lunch on 11-11-15 I would like to say Thank You–The Gal behind the Bar area that served me @ your Gratiot Ave location (Macomb Mall) Roseville Michigan was great, respectful and thanked me for my service to our Nation. She was handling the Bar as well as the tables in front of the Bar. She gave the Vets just as much service as the regular Customers even though she was very busy. Again Thank You for thinking of us on Veterans Day. Charles( 67 years old a Voter and a Vet.)
I came to red robin to celebrate my birthday and receive my free birthday burger. I wanted to get one of the special burgers and the server informed me that they weren’t included with the free burgers. I asked if I could pay the difference and she rudely told me no and did nothing to try to help me. I asked if she could ask a manager and she refused. Regardless of company policy she could have attempted to help me more then she did. I do not plan on returning to red robin for my birthday or any other occasion being treated this way.
As UK citizens we are new to Red Robin until now. We have been going to the Red Robin in Tyrone SquareMall in St Petersburg for the last few weeks. The management and waiting staff always friendly and make a point of coming out to speak to us and greet us like old friends. This week I left my wallet on the table with all my worldly goods in it UK and US credit cards driving licences and cash. The loss of this would have been horrendous. But they found it locked it in safe and were happy to let me know it was safe.
I applaud this particular Red Robin they are all friendly and very efficient
I went to the Pittsburgh Mills location this evening with my daughter and grandddaughter at approx 5:30. Although it wasn’t crowded,it took quite awhile to finally receive our food. My daughter’s burger did not have the grilled onions and sauce and we told our waitress. After 10 minutes she returned with a container of onions. By this time her burger was cold but she began eating it. At this time, the manger came and asked if everything was fine. She told him it wasn’t made correctly and was now cold-he replied “oh okay” and walked away. I was amazed that the manger wasn’t concerned or offered an apology or a possible reduction on the bill. Our waitress appeared over burdened while others were lighter but she remained pleasant and did her best. We are fans of the restaurant but this experience was very disappointing. I feel the manager should have offered at minimum an apology and certainly a discount.
On Wednesday November 11th, all my husband wanted to eat was a Red Robin burger, he is a Navy Veteran, and was so excited to get the email that Red Robin was feeding him on his special day. After working all day, I came home to let my dog out so we could get ready to go to our local Red Robin, while my dog was outside he injured his paw, really bad, was bleeding a lot, my husband, daughter and I tried to stop it and help him so we could go eat, but we couldnt, we had to take him to the local after hours emergency animal hospital. Once he was all bandaged up we headed home, it was getting late and we still hadnt had dinner. So i ran into our Red Robin and asked for a manager, i explained to him how our night had went and how my husband was a Veteran and wanted so badly to get his burger, we had the dog and my husband was covered in blood from the dog, so there was no way we could go in to eat, and by the time we would have gone home showered and gotten ready again it would be too late. So upon my arrival i was greeted by Crystal, she was very polite and when i asked for a manager she attempted to help me, and went to get the manager which his name was Brian. He came over and i told him the story, and told him he could step outside to see my husband, daughter and dog in the car and show him my military ID. I know the promotion was to be dine in only, i even offered to buy drinks and everything. Brian politely let me know that several had asked that day to get it to go and that the promotion was to be dine-in only, but he would make the exception this one time, due to my circumstances. I was very relieved as we had just been through a very stressful event with our dog and we were all hungry. I want you to know how much i appreciate Brian for helping out my family and really making an upsetting stressful day turn out to be a better night, and as always we had the best burgers. We eat at our local Red Robin quite often and have never had bad service or food. So please give Brian some recognition, he deserves it he went out of his way to help a family that is truely greatful and very appreciative of what he did for us. #1 customer service in my book, Thank you
Michele.
Our local Red Robin in Wilmington, NC 905 International Dr.
Way to go Brian, Thank you
Michelle.
It was my niece 13 birthday and it was a party of 35 we were at the red robin in San Jose California at eastridge mall.. We ask if they can set up for a party of 35 right away the person at the register tells we can’t set up for that many people but they can do 10 at a time and that we will not be eating together!! Yeah 35 is a lot of people but at the end the money adds up!!! The workers there did not even try or try to help us just want to say is the company lost out big time!! And that I will rate red robin a big fat zero for chasing us away thank you for nothing!! Famous Dave was really worth it!!
Five of us went to Red Robin last night. Our experience was bad to say the least. I ordered tea with lemon. It took forever to get the lemon. We placed our order. After waiting about 30 minutes we were told they lost our tickets but we were first in line. We asked for the burgers to be pink. They were not. Actually they were so dry and burnt we could not eat them. She never asked if the food was ok nor were we given refills on fries or drink. No one asked although the manager was going around to the other tables to check on them. She also never brought us silverware. The person bringing out the appetizers made a remark about it and brought us some. We decided to just pay the bill and leave. I will think twice about going back.
Also they forgot the lettuce on my grandsons sandwich. We mentioned this to the waitress. She went back and got one piece of lettuce that was the size of a quarter.
My husband and I ate a meal today at your Red Robin Restaurant in Woodburn, Oregon near the Woodburn Outlet Mall. I ordered your fish sandwich, salad.
I want to let you know that the fish sandwich was really good. I was very impressed, and cannot wait to go to that restaurant again. The salad was also good. It had big chunks of cucumbers, & tomatoes. Overall we were very impressed with our dining experience. And I thought you should know how great it was.
My family and I visited your Sanford Fl location 11/15/15 approx 5:30pm. The restaurant was not very busy. The waitress took our order and the food was delivered promptly. However the food was all wrong. When we finally flagged her down to tell her about it. There was no concern on her part to correct the situation. The ketchup bottle was also empty. I had to get one from another table b/c she didn’t seem to care so my children could eat fries. I will not be eating at red robin again due to poor service and below par food.
At about 4pm today 11/16, I called the Langhorne Red Robin to see if they would be able to accommodate my family coming from out of town for the Thanksgiving Holiday next Wednesday night, She said she could not take reservation and at the time I requested 5pm, she stated it could not be guaranteed that we could sit together and that it would take a while to arrange tables for such a large group. I asked since I was caling so far in advance wouldn’t there be anyway to accommodate our family, she stated no. when I said that I guess I would need to find another restaurant she stated ok, like it didn’t even matter. we have quite a few adults and children, between 20 and 25 and we thought it would be a great experience for them. But I guess I was wrong,,since the person who answered the phone was in no way helpful, we will be taking our family to another restaurant. So very disappointed !!!!
Took grandaughter to dinner at auburn wa red Robin. The service was slow but more than that had to wait for my change and was shorted six cents the servers name was traci.time about 515 pm
I would rather speak to an associate. I did try calling the restaurant a couple times but got kids acting as managers. Instead of typing the whole story here is rather explain or be given the number/name of the person who can make it right, or turn it around. Rather than my posting negative comments on social media or yelp. Thank you!
We visited the Red Robin on Eagle Road in Meridian,Id. for lunch 11/18/2015. Our server was new , and we had no issue with her service.
WE do have an issue with the service we received from the manager and trainer of the server.
If took forever for our meal to be served. The food that we ordered and should have been hot was cold.They completely messed up one of our lunch orders in the kitchen. So that took an additional 30 minutes to arrive. Each one of our tabs had errors. Rather than have them credit my card and wait for them to recharge in 5-7 days I just told them to forget it. They already made enough mistakes I didn’t need them messing up charges to my bank account as well. The other 2 associates that I dined with did have their tabs corrected ( again another 20 minute wait. ). I felt the manager lacked customer service skills and for our small lunch party of 3 , will not be returning to this location or perhaps any other. A meager insincere “I’m Sorry ” from the manager of this location was not sufficient.Quality food and high standard s of customer service is not a strong point of this Red Robin location.
We LOVE Red Robin – but not last night! I got home with my salad and burger, and shakes – the salad was old hard lettuce, and where was that avacado?? For 12 dollar salad, i threw away 11 dollars of it. The chicken on top was hard.
Stick with the burgers – they are great!
Inadequate staff. Waited for 1st drinks, waited too long for food and drink refill wait was even longer. Waiter was helpful and tried to do his best to take care of us, but I watched him run (literally run)all over the restaurant trying to cover all of his customers. I’ve been here a few times before and it isnt usually like this. Poor schedule planning in my opinion. Not enough staff!
we ate at your Colorado Springs Southgate location yesterday and were very pleased with the food and service. However, both my wife an I were disconcerted to see that the kids brochure had a photo of Mt Rushmore with sunglasses and a fedora on w 2 of the presidents. We believe kids should be taught to respect the memorial to some our country’s greatest and leaders, and the brochure appears to degrade, and perhaps even, spoof that respect.
We are chagrined that the high standards of Red Robin in other areas does not include this arena.
Sent from my iPad
Begin forwarded message:
From: Diann Blue-Mallonee
Date: September 20, 2015 at 9:27:54 AM PDT
Subject: My family went to your restraurant with 4 children
My family went to your restraurant with 4 children’s and three adults on Friday 9/18 at 7 pm.
We had a very nice waitress, but she was working half the tables including drinks. We waited 40 minutes for food to arrive at the table. Two other waitresses brought the food to the table complained about our waitress disapearing, but she was over in the bar area getting drink orders including ours. Food arrived, no utensils…it is now after 815 with two children under 10 with pasta plates and no silverware. Servers disappeared, finally 15 minutes later drinks arrived and we were able to request silverware. We were informed that they had run out and it was all being washed… We asked about plastics, oh yeah ok, they brought plastic. Now the food was cold, but no servers and kids to hungry to worry about it. This restaurant has downsized staff to a point of stupidity, especially since the kids are now going to Football games.
Maybe they need to hire adults for servers that come to work Friday nights, and manage their dish washing better. We will not be going back ever on a Friday or Saturday night.
Location needs better managers, servers that only handle drink orders so they don’t get lost at the bar and servers that get the food to the table while it is hot with silverware. Too bad the server wasn’t even supported by her team and management. New restaurant and horrible service! Old location was better managed then this location. Kioscks also need to have a large note stating games cost 2 dollars with a parent consent screen since consoles are picked up by kids first since they look like a free games.
Root beer floats for little kids, really a 20oz glass then 2oz ice cream in another glass and you expect kids to dump them together,, who was the dummy that set up this system… Common sense missed the boat on the floats.
Good luck improving this locations service, we won’t be back anytime soon.
Folsom CA 95763
Good morning,
I am contacting you today concerning your Red Robin restaurant located in Wake Forest, North Carolina. My family (wife and two young kids) as well as another couple and their young son visited the Red Robin in Wake Forest last night and I simply wanted to make you aware of a very alarming situation that occurred. Upon our arrival and while waiting for an available table, we witnessed a woman that was wearing pajamas sitting at the bar taking one shot after another. This was around 6:15 and at first didn’t seem like a major issue, but you could tell she was already somewhat intoxicated!
Move forward to approximately 8:00 and as I am carrying my one year old daughter out I notice this woman stumbling back into the restaurant, barely able to walk. As she enters the foyer she is met by the bartender, who was extremely loud, disrespectful, and honestly very unprofessional. She was in this woman’s face yelling and in the end forced her to go outside and leave immediately! As my family and friends stood outside we witnessed her walk to her jeep that was sitting just outside the door (which had the keys in the ignition and running) and nobody from Red Robin attempted to do anything about her potentially driving home. She tried entering the jeep through the passenger door but could not get in, then she tried getting in the driver’s side and was so intoxicated she could not open the door!
At that point my friend and I decided we must step in and do something about this or she is going to kill someone! After some discussions, she finally allowed me to drive her home, as she did not live but a few miles away and the rest of my family followed up to ensure she got home safely. I was told Red Robin staff had called the cops, but again, they were doing nothing to ensure this woman did not get behind the wheel and drive somewhere. I would have asked her to stay and wait for the police, but on the other side of the restaurant were two men trying to get into a fight, yelling, cussing, threatening to fight etc. and I did not feel it was safe to leave her out there!!
Did this lady have issues, absolutely and even had a pet opossum sitting in her car she had rescued. But did she deserve the treatment she received, absolutely not!!! To be honest, the majority of the blame should be placed on your bartender as she continued to provide alcohol to this woman to the point that she could barely walk/function. Then when this woman says something to the bartender’s brother that she did not like, at that point she decides to cut her off, make a huge scene, and throw her out. I am educated enough to know has this woman killed someone on the way home the bartender, and Red Robin would have been involved in an enormous lawsuit. NC General Statues 18B-305(a) make it illegal to continue to sell alcohol to someone that is obviously intoxicated, and this woman was beyond intoxicated!
In the end, everything worked out because even though staff at your Red Robin cared enough about this woman to take her money, they did not care enough about her life, or my family’s life, or anyone else this woman could have encountered on her way home. My friend posted this story on facebook and needless to say everyone agreed more should have been done by the Red Robin staff. Furthermore, this was one of the worst experiences I have ever had at Red Robin. It is usually a great family experience, but when you have a bartender allowing people to get drunk enough that they can’t’ drive or are getting in fights, then you have a serious problem at hand. There was honestly a group at this bar that would usually be seen more at a bar type atmosphere than at a gourmet burger establishment. I have always enjoyed our meals at your place, and quite honestly we have the best waiter I think I have ever had (the food wasn’t as good as usual, but I have eaten here enough to know it was just one of those nights haha).
In the end, I just wanted to let you know that we helped someone out that given a different scenario could have either caused very negative media attention for your brand, or even worse, cost your company a great deal of many in legal troubles. I just ask that maybe you work with your employees to better equip them to deal with these situations and either don’t allow bartenders such as this to continue serving someone that is obviously extremely drunk (it was as if the bartender was getting a kick out of seeing how drunk she could get) or at the least make sure a cab is called for people such as this. I truly appreciate your time, and if my family and friends decide to visit Red Robin again in the future I surely hope it is a much better experience and we don’t have to encounter fighting and drunks.
Sincerely,
-Wilson
Went to the Monroeville Mall Red Robin on November 22, 2015 between 6:30pm and 7:00pm. We had 8 members in our party and we were in a pretty good mood because we had just finished doing a gospel concert at our church. When we arrived we noticed several areas of empty table (one was a whole section). We were told by the greeter that we had a 25 minute wait or sooner. Now there also was a elderly couple waiting another young couple came in and a friend of theirs came (waiter) and ushered them into the restaurant ahead of the elderly couple? We alerted the Manager on shift that it was wrong and he agreed but did not chastise the waiter? Even the elderly man as he was being seated said to the manager why can’t you put two tables together for them and was totally ignored!! So we asked the same question as tables emptied out? We were told that because we were a party of eight they could only seat one party of eight at a time (Corporate rule???) with no idea how long they had been there, but I will see how long they are going to be which did not happen. Not our intent to make anyone rush there meal? Later he returned saying the other party of eight was having a birthday celebration. This was not conveyed to us when we arrived? Manager said not my rule Corporate rule over and over!!! So after he returned said that he would sit us in the area that was not opened when we arrived because there was not enough waiters to service us?? Once seated they found a waitress inside of the restaurant to take our orders? What a downer after such a great spiritual evening. Don’t want to assume this was a race issue??? Upon our leaving he stopped in to say wasn’t trying to mess up your evening with no sincerity at all. Wow!!
I visited the San Dimas location last night. Usually Red Robin is always on their a-game, and the food is always great!! But last night our service was awful, we never received 2 of the items we ordered and the fries were cold. They now have these computers at the tables, so now the computer can do the work as far as ordering or pay the bill. With these computers at the tables, all customer service goes out the window. At the end of the day, the customer pays their paychecks, so either train the servers to be more aware of what’s going on, or get more staff. I realize it’s the holidays but all the more reason to be aware of things.
Went to your Garland TX location to have dinner with my family and i ordered your Big Tavern Burger and when it came it looked like something from the dollar menu from a fast food place. Burger was flat and plain and looked nothing like the picture on the menu. Told the waitress and she said it does look flat but was kinda dumb founded when i questioned it. She said this is what you ordered and what kind of burger did you think you were getting? I got pretty ticked off from the attitude i was getting from employees there and they asked if i wanted something else so i got the Whiskey burger and it was OK. After all of this i still got charged for my meal and that did not sit with me well. The attitude of it all was the biggest problem with all of this and i don’t see me returning back to a Red Robin in the future.
I would like to send a huge shout out to your staff in auburn. I had car trouble on a cold, rainy day. The staff at Wendy’s and a shell gas station wouldn’t let me use their phone. Your hostess. Manager and a waitress went out of their way to help me, offer me something warm to drink and all around restore my faith in humanity. Hours later my car still doesn’t start so I came to eat and have a wine at the bar and the bartender is also super friendly. Kudos to whoever does hiring for this location, and to everyone who made me feel at home on a night full of stress and trouble. Thanks to all!
My husband and I ate at a Red Robin in Baton Rouge, La today and was very disappointed with the service and the quality of the food. My husband’s burger had so much condiments that the bun was wet and fell apart so he had to eat it with a fork. The servers never came back to ask if we needed anything, which we did.
My husband and I ate at a Red Robin in Baton Rouge, La today and was very disappointed with the service and the quality of the food. My husband’s burger had so much condiments that the bun was wet and fell apart so he had to eat it with a fork. The servers never came back to ask if we needed anything, which we did. My burger had sweet relish which was horrible and that I asked not be added. And to top it off, the card reader that was placed on the table gave me no option to deny a tip. It was either pay the tip or call the server and tell her why I was not tipping so I could get to the next screen. I paid the full amount not wanting to make a scene. I literally had a upset stomach after we left. I will NEVER eat at another Red Robin and advise my friends to do the same.
Hello,
Tonight my family and I chose to dine at the Red Robin in Chesapeake VA off of Eden Way. I am a mother of four and my youngest two being twins at four months old. After I loaded my family up to take them to eat we arrived at the location waited to be seated and then was told strollers were not allowed it was a cooperate policy. I asked the lady if wheel chairs were not allowed as well and she said “there is a difference” so I told my family we had to leave. I am so beyond disappointed with this. I have twin boys that weigh 17 pounds each. I can not carry them by myself or put them in the bucket seats due to the fact I do not own them and it is very difficult to carry two. I feel very discriminated against as a mother. I have seen strollers on this place before why now? I am not sure. I will be contacting my local news channel as well so that people know what kind of place this really is and how you are not family friendly at all. There were not even signs that say no strollers! Yes I understand it could be a safety issues if put in the wrong place but my stroller is no bigger than a wheel chair or a larger person at that. I am beyond disappointed and this will be known to others not to dine here.
We choose to celebrate my nieces birthday at the Red Robin in Silverdale, WA tonight. After waiting an hour to get seated and then another hour to receive our food, we contacted the manager because our food was cold. The manager (Jamie) was very unprofessional and got upset about our frustrations. Instead of professionally handling the situation he took the food away in front of me and it was never replaced. We used to eat at this Red Robin all the time, but this might be the last time for awhile. After spending 2-1/2 hours in the restaurant and hungry, I now have to grab something to eat elsewhere on my way home. TERRIBLE service!!!!
The Red Robin on Stapley and Baseline in Mesa, Arizona is the worst Red Robin that I have ever been to!! The hostesses are complete idiots that are incapable of understanding the most basic requests and they’re rude!! I have never had any issue at any other Red Robin establishment and management should require their hostesses to take an etiquette and manners class. My party has been waiting for an hour while other groups have been able to be seated within minutes!!! I’m still in the lobby, waiting to be seated. This is ridiculous and I’ll make sure that I drive the extra couple miles next time to actually experience the wonderful customer service that Red Robin tries to uphold.
Went to Dearborn location at 6:30pm order drinks and food got the drunks but not the food ,at 8:30 pm was told the food would be out in five minutes . wow it takes 2hr for burgers and fries Paid for drink and left very upset waste of my time .Very bad service and management
i had my first experience@ red robin last night Sat 5th of Dec.First of all we were sat next to the dishwashing rm, clanging of dishes,loud machine sounded like it was coming thru the wall,next to the restrooms and accross from the bar where servers pick up their drinks.i called for a manager, then came a young kid, and all he could say was; i’m sorry, ill pass that on, then i asked to see the manager over him, believe me when i say he had NO customer service skills at all. All he wanted to do was challenge me, never offering to move us, scarcastic attitude etc. we HAD to ask to be moved to a diffenent location. His name was John Winter Garden Village. Winter Garden Fla. we weren’t looking for any thing other than a nice dinner experience since I had never been to this restaurant prior.too say the least, the food was decent, the fish wonderful. going to persue further.
12/6/2015-Tonight my party of 5 dined at the Noblesville location in Indiana. Located at13215 Harrell Pkwy 46060. We experienced the worst service ever since visiting your restaurants. We have a location near our home and visit there often in Carmel, IN. The first of many issues was the nastiness of the kitchen area as were seated right outside of the kitchen and seen people walk in front outside who were not working walk to in kitchen to talk to employees. There was a rubber strip that covered the carpet that met the tile floor, an employee tripped and fell and they were working to try to get attached again with tape. The manager came out and looked at them and told them they had three tables waiting, never helping them and walked off. The ladies then walked over to the table and immediately started helping the guests, never washing hands. I took pictures. Then a young man was pushing the trash down with his hand (there was a trash can full of trash in plain view) and then went to the heated area and grabbed a guests food to deliver to the table. Again never washing his hands. Servers were playing with their hair and delivering food. Saw another server delivering drinks she wa carrying multiple drinks with fingers in tops of cups. It was an excessive amount of employees and everyone was just hanging out running around in confusion. When we told the manager of disgust and that health inspectors would not approve he proceeds to tell us that just last week they did very well on their inspection. I told him it must have been a scheduled inspection and I would never return. He take 50% off our bill making it $32, However i did not eat after observing what was going on and did not even order anything. I wanted to share our experience and let it be known, we will not be visiting any red robin’s in the future and although we are just one family to large establishment, word of mouth speaks volumes and I will be sharing my story with others.
This restaurant chain has gone downhill fast. Their “bottomless fries” have become an elusive marketing gimmick. They give less than a child size serving of fries to begin with, and now they space servings out, so your meal is done or cold by the time your second batch of fries are served… Forget about a third serving of fries.
Red Robin wasn’t like this before. I took people there for work-related meals on a weekly basis back in the mid-2000s. The quality of the chain and Red Robin experienced has deteriorated.
And, in the Liberia/Manassas Virginia location, the general manager, Kathleen Daniel, was defensive and rude about it too and never tried to fix the lack of fries. Instead, displaying a more punitive approach to our inquiry about the darn fries, which were undercooked. Ms. Daniel even said out loud curse words (the f and b words) loud enough for the little children at our table to hear. What a horrific brand ambassador she is. The other staff weren’t much better. Our waiter was barely there. The other server helping to hand out food couldn’t name the dishes she was handing out.
Never eating here again. There are so many other better choices now.
Terrible service. How do I file a complaint? Local manager in Wesley Chapel , FL (Tampa FL area in Wiregrass mall) did not return my call so I need to contact the corporate office. Please respond. Thank you.
This afternoon my husband and our 7yr old grandson had their Star Wars/ dinner at Red Robin plans , here in Longmont . After the movie , they went across the street to your restaurant . After they were seated , they waited 20 minutes to place their order . They used the screen twice to get a server , the light flashed for about 5 minutes each time , then shut off . No one even asked them about drinks . They got up and , as they reached the door , the hostess said “Have a nice day “….no excuse for this lack of service .
On 12/4/15 (receipt is available to send electronically), a mistake was made at my table and points and/or meal credit couldn’t be done under my membership. Is there anyway I can provide you with any information you may need to credit my account for the meal?
Please advise what I should do. THANKS
I go to my local Red Robin at least twice a week with my daughter. I attempted to go last night at 9:30 p.m. and the doors were locked. The sigh on the door clearly states they are open util 10:00. There were diners still inside, and when I was finally able to get there attention, after several servers walking by me at the door and ignored me, I pointed at my watch and they just shook there heads no. This is the first time I have seen red Robin deliberately turn people away during a busy shopping period. The location I go to is in the South Bay Galleria. I think maybe I have to find a new place to eat.
I saw on your website that if u share your name with Santa that person got a free sandwich. Well I used my gas to drive to a red robin location and they said it was dine in only. But no place on your site does it say that. So I drove there for nothing. I was going to order food for my family along with that sandwich but they lost my business can u please fix this
Hi, my name is Steve Morrison.
Yesterday on Dec 9th I went with my family to eat at Red Robin.
I arrived there at 5pm to have a decent dinner, but we were waiting until 6:20 and our food never arrived. I asked the waiter to please pack up our food because we didn’t have any time to eat there any more. I was going to go to a christmas program at Meztgar school at 6:30pm, which is why I wanted to eat quickly. My wife went to talk to a lady who was there assisting instead of the manager in charge. She said: “Oh sorry for the delay,” but that was all. The waitress didn’t apologize, and the worse thing was that we had a horrible time there due to the long wait. We felt that we were not treated like valuable customers. They let us walk out of the restaurant like it was nothing. It was like they didn’t care about our situation, and it was frustrating and felt like a waste of time.
Please be pay attention to this review, because my wife told me to not take her there any more because of the bad experience. We have been to other Red Robin’s and they were a lot better.
Below is an email I sent to the GM at Red Robin store #103 in Fairlakes,VA
General Manager:
My daughter, three, myself and a friend dined at your restaurant tonight. Our waitress, Mary, took our order & when she returned with drinks we asked for fries, since we ordered two burgers with fries.
About 20 minutes later Tim brought out our meal, well 2/3 of it. My daughter kids meal was missing. He came back and asked what we had and then walked away. I stopped him a few minutes later & asked to speak with a manager. As you can imagine pacifying a three year old with only a few fries was getting old.
The manager never came over, nor did Tim and Mary, so I went to Nicole at the bar pick up area. I pointed to where we were sitting and explained that we were waiting for my daughter’s meal. She asked me the name of my server, this really annoyed me because it’s her job to know who has which tables, or at least in my opinion is that it’s her responsibility.
Ten minutes later Nicole did bring fries for my daughter, as we continued to wait for her meal, but they were “extra hot” as Nicole stated. While I believe her intention was to help, bringing extra hot fries for a kid wasn’t helpful at all, also they were barely brown. At that point I asked Nicole to pack my daughter’s food to go. My daughter was now screaming that she wanted to leave. We’d been at the restaurant an hour and all she ate was three fries, from my dinner, and a cup of apple juice.
Joseline (sp) finally stopped by about ten minutes later with my daughter’s meal packed to go home.
I asked for our bill and Mary actually returned with it, this was the first time we saw her since we placed our order. She gave us a paper bill and apologized, she said Nicole told her someone else was waiting on us, and she let us know that we didn’t need to leave her a tip!!! I was speechless!
Luckily Joseline came back by and we were able to voice our concerns to her. She was understanding and apologetic, the first person who understood that not only did a kid not eat but that as customers we were frustrated.
I’m writing this long email to you because I think there are multiple point of improvement in my long tail. I found Nicole and Mary to be so “in weeds” they didn’t think of solutions that made sense, extra hot fries & allowing me not up leave a tip are two that come to mind. But also I think you should know that Joseline was a big help.
We, my friend, daughter & I have eaten at this Red Robin many times and tonight was an experience I’ve never experienced before! We do plan to return and we hope this was a one time experience and as I stated, I hope this note can be useful in training the staff.
Thanks,
Leila
It was my first time going to Red Robin I’m Braintree, Ma. So many things went wrong . First it was the fact that a friend and I were waiting for our table when the greeter gave away our table to a new pair of customers that just came in. The waitress messed up our appetizers. Another waitress came over and slam down the appetizer place of tortilla chips on the table. When we got our entrees. They forgot to give me my side order. When he asked me if there was anything else? I asked if we can get our check because in my mind, I was really angry for how the service was. He walked away as if he didn’t hear me.
I do not normally do this, but as we go to Red Robin very frequently I wanted to let you know: My daughter and I went to Red Robin in Mishawaka, IN on Saturday, December 12, 2015. We actually stopped for a later lunch as it was nearing 2:00 p.m. Many people were waiting to be seated and more kept coming. We were told it would be at least a 15 minute wait. We agreed to wait. There were many available tables and booths and we learned that the restaurant was ‘under staffed’. I found this puzzling as it is holiday time and many people were out shopping. We waited longer than 15 minutes and then waited for a waitress. Once we finally received our order, we were not given silverware or napkins and my daughter’s sandwich was missing the lettuce and tomato. One waitress indicated she would bring silverware and napkins and she never returned. Our waitress finally came and brought the napkins/silverware and a plate with lettuce and tomato on it. We did not see her again as we paid our bill at the table. We had planned on doing a lot of errands while we were in the area but given that we were in this restaurant almost 2 hours we could not do what we had planned due to the time. As I said earlier, we always stop in at Red Robin when we are in this area and have never had this happen before. One gentleman stopped at our table and said they had 2 tables of 17 people and that’s why our lunch was late in arriving. I don’t feel this should be an issue. Restaurants should plan on more people during the holiday time and I don’t believe a larger party should affect the service a smaller party receives. I wanted to make you aware of this as I do not know if it was simply poor staffing policy on that day or something happened that several employees failed to show up for work.
Horrible experience burger raw greasy wanted chocolate malt got vanilla was mom birthday surprise never got famous onion rings. Service a disaster never going back again.
I received an email from Red Robin on Dec 13 giving me a $5.00 gift card because I entered the Name that Chicken Sandwich. When I opened the gift card, it expired on Dec 1. Why would you send out a gift card that had already expired?
My wife and I visited your Evans Ga. Location last night. There are some serious issues here. Service quality and poorly managed. We waited 20 minutes for a server. Dining room was not full. We sat 10 minutes with empty drink glasses. I asked if service was always this bad and the server replied yeah, pretty much like this every Friday. When our food arrived the burgers were over cooked and dry. The bun cracked when I picked up the burger indicating it was not fresh. Servers hung by the pick up window and we’re very unorganized. Prior to leaving I saw someone get served a wrong burger that they touched to show server it was wrong. The server brought that ba c k by the window and another server grabbed that plate and served it to another customer.
If you claim to serve gourmet burgers, you need to retrain your staff and your cooks. I suggest that the manager be out in the dining room and interact with customers before it’s too late.
Sincerely
Brian Murphy
I donot like the way your sea food scatter presented now would like to order it in a platter like it was before change can I do that now other wise love your restaurant thank you jimmie
Hello,the problem i had today i went in with a close friend i haven’t seen in 4 months. and my daughter. we ordered a child’s mac and cheese meal with royal red robin burger and short stack of onion rings and bbq BG.the onion rings were obviously sitting for a long time because for one it took a very long time to get to us and once they did they were kinda cold not much warm.and i asked the person taking our orders if she could bring my daughter’s orange’s out before her food cause she was really hungry and me and my friend can wait for our food she said yes she will make sure they come right out.10 min later they still aren’t there but she makes another lady bring my kids drink instead..and make her wait another 10 min for her food and when i asked her to bring another batch of fries for my baby she gave me a attitude about it and QUESTIONED me about giving fries to my kid….and ontop of that she was the most slowest waiter i seen. when i asked for a refill it literally took her 10 min to bring it..and not to mention the last time i went there with my mom i had a bad experience as well .they kept bringing us stale fries..i didnt complain then because i felt maybe they were in a rush for things but the now the second time i have bad service? im sorry but i had to complain now…
I have a gift card and I am unable to use it because the Red Robins have all
closed by me. Can you send me a refund? Please respond.
Judy Prah
Very disconnected experience. The kiosk setup on all the tables tells how much personal contact you want with your customers. Its a said day when this is whats offered at each table, to order pay your bill. Why oh why do you have staff even there. Technology shouldn’t change who you are as a restaurant. My grandson had to be told several times to not get on the internet and use it, to the point, that it had to be removed from his sight because of his inability to control himself. We did have staff come and get our drink orders and then they did physically take our order, but the Kiosk was still a problem. If you want to be connect to your customers, you need to get rid of them.
I’m very disappointed to see you advertising your burgers using a corrupted form of Christmas. Please do not take Christ out of Christmas. He is the reason for this holiday!
My vege burger was undercooked and cold. The tile floors around the bar are very slippery as if grease has been smeared all over them and they have not cleaned it since they opened. The view from our bar stool was of the kitchen trash overflowing-employees kept dumping more trays of food that kept falling onto the kitchen floor for the entire duration that we were there. It took 45 minutes to get our food. Our server was nice, that was the only good thing about the visit. When we talked to the manager Mark, he seemed to have little care about what was going on and blamed the kitchen floor looking like a landfill on “a bad design”. As if the uncleanliness was okay but the bad design was that the patrons could see it. Very disappointed with this Slidell, Louisiana location. We have been going to Red Robins for years in MN and looked forward to it. This is the worst management I’ve seen in a restaurant in years-and I eat in restaurants at least 6 days of every week.
I went to use my rewards card on the same meal I had 2 days before and it did not take off the 50 %off 2 nd burger. as it did before. It should have worked as the reward said it was good thru 24 th. I asked to speak with manager and he pretty much said he can’t help me. That is poor and I felt that something should have
Been done. We were promised fries and never received them and then this. I have
Been a loyal customer so far
But
I’m not sure I will go back
After being treated like I was
The restaurant in Bowie Md is the worst Red Robin ever. I was here when they first opened and the service was great food was good. They change GM too often and the service, professionalism and courtesy is literally non-existing. Horrible, I libr right around the corner and I would rather drive to the one in Crofton, Md. Never again ! Horrible !
When we walked in the manager greeted us with an attitude. Our server was the poor bartender who was extremely busy serving drinks for the entire restaurant. We ordered our drinks and they came out wrong but my son was OK with it. Then we got our food and I asked for a wrap instead of a bun. It came out on a bun and everything was warm almost cold. It is not our servers fault. As a manager you need to make a decision about the right thing. Putting your only bartender as a server as well is a complete disservice to both us the paying customer and our server who depends on her tips. Luckily for her, I was nice enough not to take it out on her. I still tipped her over 20%. I am extremely dissatisfied and wasted my gift card today. Lastly, I had gastric sleeve surgery and not allowed to eat bread, otherwise I wouldn’t have cared about the screwup on my meal. This was the red Robin in newark de on main street.
12/26/15 upon entering the Eastowne mall Madison, WI. Red Robin, we were not greeted immediately. As we were looking for carry out monster chocolate malts, a passing staff member directed us to the bar. There was no one attending the bar area as we waited for service. Finally the welcoming staff member at the entrance apologized, and went to find someone. Waiting. Then a wait person appeared & took out order of 3 carry out Chocolate Monster malts. Though she put out 4 cups, I corrected her of 3 ordered. Then another staff member took over the order & once again I repeated my order request. Upon receiving our 3 chocolate monster malts, that didn’t fill the large cup, I tasted it as I left the store. There was no hint of a chocolate flavor in this beverage let alone the distinction of a malt. It also had chunks of ice in it. It do look of chocolate upon examination. Even for vanilla ice cream, it was basically ice milk.
We specifically stopped at Red Robin for these malts, because of our previous experience with flavorful malts there. The $15.00 + cost was not at all a good value for the service or the beverage received.
Worst sevice i ever had at this red robin. People seated after us got waited on and served before us! Asked for more fries 3 times and finally got 1 order for 4 people after we had all finished our food! Was using kiosk to pay and we did a review and the waiter came and grabbed it out of my hand saying it may not print right, i think he wanted to erase my review. It had already printed 1 receipt before he grabbed it from me. Talked to manager on duty and all he said was sorry. REALLY that’s it? I think he could of compted atleased 1 of the meals. Hope to hear from corporate about this visit. Our server was kurtis Ta. He may think of getting a job he can handle
I visited your store in Knoxville TN at the Turkey Creek location and I had the worst service I had ever received at that location. I have been a fan of Red Robin since 1987 when I lived in Washington state. I was so excited to see you come to the east coast. My son and I went to dinner there the week before Christmas and we waited so long for our food we canceled our appetizer when our food arrived in 45 minutes. We both had to send our burgers back because they did not come with the ingredients that they were suppose too. It was so bad the manager removed mine from the bill. They need a new kitchen manager because 2 of my friends had the same complaints this last week. The hostess was not dressed in black but had on leggings and a flannel shirt. Not sure what the problem is but corporate needs to make a visit. I’m in management in Healthcare and I would want someone to come to me if there was a major customer service issue.
Customer Service: My spouse and I are complaining that we were not given
more hot tea with our meal. This happened at the Red Robin in Albany, Oregon.
It was hard getting the waitress to come by our table, granted the place was
very busy. My other complaint was I had to sit at myt
My family and I went to eat lunch today. My burger first came out being the wrong one from what I ordered. The server came over and apologized and took it back. Mind you, my family ( husband and 3 kids) are almost done eating. The 2nd burger (ordered medium) came out completely burnt. At this point, the server acts annoyed and I say I don’t want anything else because my family is done eating. The manager comes over and says she will take the burger off my bill after it was already taken away! ( well thanks, for not making me pay for a burger I didn’t want and that was taken away!) so irritated! That particular store left a sour taste in my mouth!
I first off wanna say i love red robin, your burgers are the best! I went earlier today and had the worst experience. I understand you guys get really packed and busy, i waited 15 min to be seated, which is fine cuz like i said i love your burgers. But i also had to wait 20 min before someone took my order amd give me my drink, then about 35 min for my food. I spent about 1 1/2 hours almost 2 there. Way too long, the waitresss kept forgetting my refills on drink and extra frys amd napkins. Horrible customersservice. Not sure if i will be returning
About six months ago I went to Red Robin in West Palm Beach for the first time. It quickly became my favorite restaurant, favorite menu, with great ads. This, as quickly as I unsubscribed from the ridiculous amount of e-mails you sent me, regardless of having to sacrifice the $20.00 I had earned. My wife and I went to the Red Robin on Palm Beach Lakes Blvd a few days ago. I asked the server to please check to see if the $20 credit was still there. He forgot. We had a $50 lunch with good service and great food, and annoyed that the e-mails annoyed me. I don’t know why you feel compelled to flood inboxes.
Last night myself and 2 friends of mine went in and had dinner. We’ve heard so much great things about your restaurant we decided to give it a try, keep in mind this was our first time to one of your RR locations so we were very excited. After being seated we were served our drinks waited over 15 minutes just for our appetizer to come, then when we ordered our waiter came back and seemed very rushed being that it was our first time to your restaurant we had some questions about what to order. Our waiter was very short recommending the very littlest and quicker thing that could come out of his mouth. I was very disappointed on the arrival of our food not only was my burger thrown together with wrong ingredient that were listed on your menu our fries were cold! After taking that first couple bites I wanted more fries maybe warmer one by the time half our burgers were gone our waiter finally decided to come back only to be so rude when we asked about more fries, the second fries that were brought were so hard it was impossible to eat them. Needless to say we were all so very disappointed by the way we were treated as well as the quality and service that was given to us unfortunately we will not be dining at your locations again. As a customer and paying up $14.99 for a burger I would expect to be treated a whole lot better than we were last night.
I am extremely disappointed in the service at monona wi red robin. My place of employment orders there weekly and there is always cold food and missing items. We aren’t talking about 10 different orders we’re talking 2 or 3 different orders. Today we ordered a side of fires and there were 12 fries in the box. This service is unacceptable.
I went to eat at your location in Brier Creek ( Raleigh NC) and I must say the worse experience ever. Coming from the restaurant business I have an understanding if things are some times slow, but coming into this establishment I had to find the host to seat me,( Which I was seated at 3:53) then upon sitting my server had came over and asked for my drink order which I didn’t receive until 30 mins later. Then as my other guest came in to sit, another server came over and told us that another girl was going to be our server, but the one that was talking to us took our food order she was the one that brought me my drink. Our food took forever to come out, and I asked one of the 4 girls that came over to out table what was taking so long, she said that it had only been 20 mins, so that means that the girl had put our food order in late, but soon after I asked the food somehow was finished. ( Which we all know that out food was sitting for a while my chicken was cold on my salad, and my other guest buns on their burgers was cold) We were so hungry that we thought that the food would still be good. “Wrong” So I was just upset that I just wanted a nice salad. then one of the girls that came over said that she was going to give us refills that we never seen. Then I gave her my salad back and told her that I was not good, the manger then came over and said ” Well why didnt you tell me when I brought the food out” Coming again from the business I dont think thats how she should have handled it, and then she not once did she said Sorry.
I went to eat at the red robins at vancouver mall in vancouver, Washington. When me and my family got seated we knotticed a cough from the kitchen. At first we just ignored it. But then we heard more people coughing and what sounded like flim. When we asked our server (name withheld to protect this person) they said “we can’t call out sick or we could lose our hours or even jobs). My family and I immediately left and we will not be returning anytime soon. This needs to be fixed I will be contacting the food and health ademanstrion. And telling everyone I know not to eat here in the near future. I do hope you fix this problem soon.
I got a perfect location for a Red Robin , the Fudd Rucker closed in calumentcity Illinois, they are building a Loves travel center about 400 to 600 feet away.and I thought that would be an ideal location for a Red Robin, remember there was a Fudd Ruckers!
Love the food, but was disappointed when I ordered the new Wedgie Burger being advertised and the Red Robin employee had no idea what I was talking about. Really would like to try it, but why isn’t it served at the Red Robin near my job in downtown DC?
My complaint comes from this past Sunday. My grandaughther and myself entered the Mullins Crossing store in Evans Georgia for a late lunch after church. We were greeted by two females whom escorted us to a small table for two. We sat there for 17 minutes, two other sets of families came in after us. They were waited on immediately. We were NEVER GREETED BY NO ONE to take our order nor bring us a drink. We went back to the greeter told her NO ONE had approached us for anything for the past 17 minutes. She then says to us let me see if I can find someone to help you after 3 minutes a young man Ivan came to us apologized profoundly. He stated the sections were divided up, the girl that was supposed to have waited on us had left. I asked him if I had not gone to the greeter would we not have been waited on he responded PROBABLY NOT. When he took our order my granddaughter wanted chocolate milk he brought her a chocolate shake, which she doesn’t like, he returned with the milk. After we ate I was charged for a milk shake he credited it back to me. This is the second worse experience from Red Robin. The last time the waitress took the order someone lost the order. Now this. I wanted to make sure you were aware of the sorry service and to say we won’t be coming back there to eat. Three times visiting the same location only one good experience. Too many other places to eat that will give good service. Not a very good experience folks. Respectfully, Linda B Lewis
My wife and I visited the establishment at Victorville, Calif. this afternoon. (Store # 71). I would like to commend that establishment on the presentation, and taste of our selection. (We both had the “seafood scatter”. This was hands down one of the best meals of this type that we have ever had. Our server, “Edgar” was excellent. Not only was he extremely courteous, he was very attentive to our needs. He is definitely and asset to the staff at this business. We have eaten similar type food dishes at some of your competitors, but your meal was far and above anything that I have ever received at any other restaurant. And the price of the meal is ” easy on the wallet.”
I wish to compliment your organization, and especially “Edgar” and all the staff at store # 17 for preparing and serving an excellent meal. You can rest assured that I will be telling all of my friends and relatives about my experience at this restaurant. Keep up the good work.
I want to know why waited do not get there credit card tips I am speaking to a labor attorney for my daughter she will be taxed for somethings she’s not receiving . Please explain
When will the queen creek AZ location begin hiring? How can I apply?
Really? Server seats us, takes order and serves us and we never see her again. Want dessert, push a button, pay Bill push a button. Minimal customer contact yet the pay Bill machine calculates a 20% suggested tip??? Nope! Get rid of little box on table. If I wanted fast food I’d have gone somewhere else! Terrible, and I will spread the word
I visited your Apple Valley location on 1/16/16 and had a horrible experience. It was a Saturday night around 6pm so I expected it to be busy. We had a party of 7 and waited about 45 minutes to be seated. I tried to call ahead but was informed they don’t do that on the weekends. We sat down and waited about 15 minutes before we were greeted. The server took our drink order and we waited another 15 minutes to get tea and sodas. We finally placed our order when they dropped off the drinks. We waited another 40 minutes before we got our food. During this time I watched a server that was a middle aged women with frizzy, curly reddish brown hair in a high ponytail talk to a table for over 20 minutes. She was showing them pics on her phone, giving them hugs and ignoring her section (she was not the server for this table). We finally get our food and my burger was burnt, they messed up both of the kids meals(it was supposed to be 2 kid hamburgers, plain with no cheese but brought hamburgers with cheese and sauce), it took them almost 15 minutes to bring the kids their plain burger and they were burnt too. My fries were also cold. It was my nieces birthday, we told the server when we sat down but she forgot about that as well. My friend finally told the server so she brought her ice cream and sang happy birthday. I will think twice before I go to Red Robin again. I paid over $100 for the 7 of us but would have got better burgers and service at a fast food joint.
this is the fourth time I have gone to the red robin in the mall at rocking ham Salem nh. I have yet to enjo the experience as my vegetable burger is never made the way I ask, service is not very good. I enjoyed the red robin in Holyoke ma and Nashua nh and couldn’t wait for this one to open in my area. well I won’t return I would rather go to fudruckers as
the service is better. this last visit it felt like sitting at the kiddie table during a holiday as our “waitress” all but ignored us throuout the meal.. I left feeling as though I wasted my money never got my honey mustard. what a shame whoever is running this place they are going to run it out of business because I watched other people being treated in a similar fashion, as I had so much time while waiting for my honey mustard. did I emotion that the waitress dropped a jar of regular mustard on the table as I was finishing my meal? thank you for ruining a good place to eat as I won’t be going back
I am writing in regard to a recent visit to the Littleton, Colorado Red Robin. I would first like to commend Ryan, our waiter in a previous visit to the restaurant, who provided us with very good service. He was friendly, attentive to our needs and professional.
Unfortunately, I also feel it is necessary to comment on our recent dining experience of January 18, 2016. We arrived at the restaurant about 4:30 P.M. and it was not busy, however before we departed, it was becoming crowded.
On this visit, the service was also fine. However, several areas of the restaurant were dirty. The floor around several tables and the walkway were strewn with used napkins and spilled food. Also, the paper towel dispenser was empty in the mens’ bathroom and waste bin was overflowing. As the paper towel dispenser was the only means available to dry one’s hands, I wondered how employees managed to wash up after using the facility. The toilet stalls also needed cleaning. As picture is worth a thousand words, I took two images on my cell phone. One image is the floor in the serving area and the other was taken in the bathroom. Unfortunately, your website doesn’t provide me a way of sending them to you.
I believe I am preaching to the choir when I tell you a dirty restaurant and poor maintenance of the restrooms are major turn offs, regardless of how good the food or service is. It is not my intention to cause anyone trouble and I am not a chronic malcontent or complainer, but I believe the situation deserved comment. It would be in Red Robin’s interest (no pun intended) to clean up its act.
Bob
Hello my name is Mike, i was in Long Beach ca this week for training for
three days i work for Mercedes Benz , I live in Bakersfield Ca i was at your location at 112 LAKEWOOD CENTER MALL our training facility is just down the road,I have ate at Red Robin many times in my town and the food has been great but for some reason i got the worst service i have ever gotten at this location ,i ordered the avacado burger with garlic fries,when the food came my order look really messy and skimpy,i told the waitress which she agreed!!! she came back with my meal looking even worse than the first time more sloppy they just smashed more avocado on there and looks like they just threw garlic however on my fries i spent 22.34 dollars on a meal that was just awful and not the quality you guys stand behind, at this point i didnt want to make a big scene or embarrassed my friend that was with me,I hope you guys can come up with a resolution becuse im just not happy about my experience i had there,and by the way there soda machine was not working 661-88916888 thanks
I doubt this will make it to anyone who will do anything to rectify situation. Regardless just went to Red Robin for $15 special for two burgers only to find out that our server could not even cash out our tab without Managers approval. Really, it only took about 15 minutes and she(manager) did not come over when server asked i had to go to hostess stand to get someone over there so we could pay our bill and finally leave. What a big fat pain in the ass. Thanks to corporate or whomever set this plan in motion now you already underpaid servers are surely to get the crappiest tips ever. Lets hope they aren’t counting on that money to live on. Seriously disappointed and although the food was good not enough to return and go through that again.
the waitress wiped down the seats and table with the same cloth
Hello,
I was not able to use my FREE 10th item reward until just recently (due to health issues) only to find out it had expired!! Needless to say, I was embarrassed, disappointed and then after I thought about it, angry. I earned that FREE item by visiting your establishment and purchasing the designated amount of items (9). I do NOT think it is fair to have an expiration date on that specific “program” as once we’ve completed our end of the “deal” by purchasing the 9 items and have “EARNED” the reward (FREE 10th item), the 10th item should be available on our card account until we are ready or able to use it. I can understand having an expiration time period on Birthday rewards or other promotions you may offer as those are truly a “special” reward (we didn’t EARN them). However, we did EARN the FREE 10th item.
Please think about this. Thank you, Debbie MacDowell, 80 Picture Book Park, West Bloomfield, NY 14585
I have only been to Red Robin a couple of times so I thought I would try it again for something different in my area. The one in Tulsa, OK. I don’t think I will ever go back. Initial impression when I arrived made me think I beat the rush. I thought I would get the best of everything since it didn’t seem busy. I was seated promptly. It was really dark in the room. The lighting above my table made it difficult to read the menu. I had to angle the menu in different ways to reduce the glare. The waitress seemed busy doing other things even though I was in a room with five other customers, she was difficult to understand, speaking in a low voice and fast. It took about 30 minutes to get my order. The bartender, not my waitress, brought my order and wasn’t friendly at all, basically doing a drive by to drop off my order. She didn’t even look at me while asking if I needed anything else. My waitress checked on me maybe twice during the entire time I was there. The food was good, no complaints there. Overall, my impression was that the staff didn’t want to be there. It reminded me of teenagers having to grudgingly do chores. Might let the staff know that a smile will go a long way. Cost of the food seemed a little steep. By reading other comments, it looks like good customer service is not a priority. What a shame.
As along time loyal customer since 1980’s, I have become disappointed in the way things have changed at Red Robin.
The chicken burger used to be great, but now seem no longer fresh and made of rubbery pre cooked chicken Breast meat. And Bum has changed. The fries I loved nice big steak fries, but lately they have changed and are smaller and harder (no longer soft and tasty)
On top of all this is your prices keep going up. If you raise prices, your quality need to be at least the same if not better, not worse.
In the San Francisco bay area there are many options, especially Habit burger now. its just sad your quality has gone down and prices gone up
Pieter (Memebership number 510 7480272
I went shomoken dam pa red robin service was horrible waitress was so rude disrespectful I can’t believe someone like that work with people ..no refill look like she was bothered my giving us our food I will never eat there again her name was Amanda long brown hair brown eyes ..
On Friday, January 29th, we dine at the Red Robin at Gulf Coast Town Center. We wanted to take advantage of the special being advertised on TV. it was a very disappoint experience. first, based upon the advertisement $15 Get Any 2 Tavern Double Burgers plus a Select appetizer or Dessert. that is not how it was on Friday. We were not allowed to select the type of burgers we wanted. Also, the dessert cost extra. I am highly disappointed in the whole experience.
This is a copy of our check.
Thank You For Dining!
Red Robin Gourmet Burgers
10021 Gulf Center Dr.
Fort Myers, FL 33913
239-454-5532
Check No: 40024
Table No: 32
Date: 01/29/2016 06:05 PM
Server: WendyD
Visa/1335
Description Qty Price
GNT BLUE MOON 1.00 6.29
TAVERN DOUBLE BURG 1.00 6.99
CHOCOLATE FRUFFLES 1.00 5.99
RASPBERRY LIMEADE 1.00 4.49
TAVERN DOUBLE BURG 1.00 6.99
GL BUD LT 1.00 3.50
BBQ BG 1.00 10.39
ENTERTAINMENT FEE 1.00 1.99
————-
————-
Total 49.44
Tips 9.00
Amount Paid 58.44
I had dinner at the location off of Liberia avenue in Manassas, Virginia. It was an awful experience. It took them ten minutes just to take our drink order, and 40 to give us a refill on the supposed “bottomless fries.” To make matters worse, I only received FIVE french fries with my first order. Ridiculous! I asked for the manager, spoke to her. Her response was that they were busy. I was appalled by that answer as all other tables were having fine service around us. Her response to that was rolling her eyes to me as she walked away. Awful customer service. I will be posting on yelp and other social media outlets until this issue is resolved. PS…find a receptionist that actually answers the phone at your corporate office.
Tonight, 02/04/2016, I went with a group of friends (party of 5) to Red Robin in Columbus, GA. It was 9:30pm and when we went into the restaurant the host rudely said, “just so you know, we close at 10.” We were sat at a table that was covered in food and the chairs covered in food. When we commented that the table was dirty the host wiped down a portion of the table with a soaking wet towel and left nasty water on the table. The waiter and host were so rude that they both called out to us as we got up to leave because we were made to feel Unwelcomed and said “well good, bye” as we walked out of the doors. I won’t be back to this location. Typically Red Robin is a good place that I frequently go, but tonight has made me reconsider.
Had dinner spokane valley wa. Joseph the manager told me it was corporate policy to make large party wait and to bad he told me a 30 min wait when it took 110 min. Sorry we went there
Joseph the manager in spokane valley was rude
Joseph the manager in spokane was rude to me and my family
Made my family and 2 year old grandauhter wait an hour and 10 mins then the manager joeseph told us it was corporate policy to not serve large pArtys
Terrible dining
Looking at posts, no reply corporate doesnt care about customers only money
Ordered dinner at bar top with friend first weekend of Jan. Everything was delicious. So, I ordered blue cheese burger to go with everything on side. Got home, I had nothing but burger and bread with fries. Called manager (Jim??) Told him what happened. He apologized and said he would send me a gift card over a month ago and yet to receive. I told him I would just like to make the burger right the next time I come in.
No one was at the front to seat us to start off. After waiting for about 5 minutes we finally got sat. It took another 10 minutes to order our drinks. The food took 45 or so to come out. We got sat before another party yet they were served first. We put in food at the same time yet theirs came first. We got our food after they finished. When I asked to speak to a manager he couldn’t help at all and said it was out of his hands. I find this outragrous. It was the store in danbury ct. I would like to be contacted back
I really love working for red Robin!I work at the one in roanoke va. But I feel I need to understand something , management there just seems like they don’t care, bit my issue is, why I have to pay out to bar tender when they have more tables than I do,really not understandding this,, please help me .
We entered your restaurant on Thursday 2/10/2016 with my family of 5 the hostess told me it was a 20-25 minute wait so we put our name on the list 57 minutes later we were seated may I say the hostess only sat us after I asked where I was on the list as 3 parties of 5 came in after us and were seated before us … Then we got seated waited 15 minutes for the waitress to come to our table to ask us if we wanted something to drink then it took another 10 minutes to get our drinks after ordering our food it took another hour for our food to come so over 2 hours between getting seated and getting our food .. When I tried to talk to the manger about how awful this is He really didn’t want to hear it I heard well sorry about that and walked away not sure of his name I’m sure you know who the manger on duty is. I’m sure people try to tell him but he has no time for us customers… What a sad experience for my family we had my little niece with too. I must say it was one of my worst experience’s at a restaurant with waiting and food and the management. I would not tell anyone to come here to enjoy a family meal Managament alone was enough for me. My family of 5 spent $67.00 plus a tip and I would love to get my money back for this experience. As I will never return to this location again … I’m pretty upset as we eat out often…. Thank you for listening as I’m in customer service and own and manage rental properties In the area managing over 4000 people and was treated awful
I had a terrible experience at the Red Robin in Palm Beach Gardens, Florida on Feb. 12. We arrived at 2 pm to find no hostess available to seat us. After 15 minutes someone finally showed up. Our food took forever to be served and it was not busy.
My husband myself and a couple friends visited the Red Robin in Syracuse New York last night and We had allot less then the pleasurable experience… After arriving and being seated we waited 30 mins before we even got asked if we wanted drinks, and that was only when I got up and ask for some service from the waitresses that just kept passing our table… We had our drinks and placed our order and that’s when it got worse..our waitress was more concerned about socializing with the group of employees rather then getting our order correctly… There were 4 of us and we all received the wrong burgers,we asked for sweet potatoe fries and had to remind the waitress twice that she gave us the wrong fries.. As we are already annoyed with the lack of service and the quality of the food, I remembered back when we ordered drinks I asked for a soda and a strawberry daiquiri. I did recieve my soda how ever my daiquiri never came…Though We were never charged for it so no complaints there but I’d have rather paid the $10 for the drink and recieve it…we we’re very disappointed with this experience.. We traveled 2 hrs to get there then have the service and food that bad is ridiculious. For representing a Burger joint the burgers weren’t good at all, very thin and over cooked.. And We were never asked if we wanted extra fries… I was really looking forward to good food, and a good experience especially spending $90 for dinner…
Went to the Red Robin in Bellevue WA for my 12 year old nephews birthday on 2-13-15. There were 12 people in the party. lots of kids from 12 to 4 years old. waitress could not get all or our drinks out and we had to ask another server to bring the rest. She also messed up on our food and gave the wrong sandwiches to the wrong people. She forgot an appetizer and brought it out after eating.
The worst part, the tvs. they were showing sports but the advertisements were very very inappropriate for the younger kids. the walking dead and others that showed a lot of shooting. My wife went and talked to the hostess and asked them to change the channels on two tvs were most of the kids could see. He returned to our table and said spoke to the manager said he had to show the sports so he would not change the channels because it was ESPN. Wife asked that showing sports with inappropriate commercials is more important than the mental wellbeing of our children and the hostess said that wasn’t what he said but the manager would not change the channel. He asked if we wanted to speak to the manager and I asked if that would change it and he shook his head. Youngest saw the commercials and had nightmares.
We would have gotten up an left but it was my nephews birthday. Bad experience all around.
So much for family friendly, more like a sports bar. I will never eat at red robin again. none of the locations! I grew up eating there and it is sad to see it go there. I will make sure to share this experience with everyone I know that has kids so they don’t have nightmares like my 4 year old did.
On Feb. 2, 2016 my wife and I had dinner at your restaurant located at 45305 Abell House Lane, California MD. 20619
I had ordered the peppercorn BG for my choice which was to have come with bottomless fries. When my burger was served the amount of fries I was given was about half of the silver ring they are served in. I told the waiter at that point I would need more fries and he said ok, and would be right back. About half way through my meal he asked if everything was ok and I reminded him I had requested more fries. He said sorry and he would be right back. At the end of my meal and I was attempting tp pay the manager was serving someone behind me and I asked if he was in fact the manager. He said yes and when I told him about the poor service I had experienced he had not much to say except he would get me more fries, again I was leaving at that point. I feel at the very least he should have credited me for the bottomless fries that barely had a top.
The servers name is, Joseph PE, Table 101, Check 70021 at 7:20 PM on Feb 2.
I wish I had the managers name but he was not offering that either.
I never got the fries BTW
I never got the fries BTW
I am typing this just after the fact I stood waiting for service to be sat. I decided to ask my wife to wait as I initially used the restroom. After passing multiple dirty tables in a customer-less room. I came back out to find the same environment. I walked through the whole area thinking they had surely sat my wife. I was unable to find her sitting. She was still standing waiting for service. At that time I pulled out my cell phone to call the service less front desk. As the phone rang. Someone finally came from the back. They tell my wife and I to “hold on” as they answer the phone I have already hung up. This is not the first issue with the Lincolna location. All other surrounding locations are nothing short of fantastic. Service/food/environment. Somehow your Lincoln store needs help. Lincoln, Ca needs this location. But needs more help. Kind of a dissapointing birthday night. Please address the lack of service and attention. Not all employees here are just blah. Our server was kind and helpful. She was however the only server/waitress/bartender in the bar area. Where we were seated..
received a ‘valentines day’ promotional offer on my email account. both my wife & I are disabled and don’t get to go out very much. But she made the effort to go and we visited the Red Robin in West Valley City, Utah. She noticed people that came in after us getting seated before us. We were a party of three. She made a point of letting the host know and the manager decided we’d be next. We had arrived at 7pm and were seated at 7:25 Our server, Greg, was quite cocky. He had quite a bit of energy, felt RR had the best burgers in town, and was quite forgetful in getting coffee, even after several requests. As we left I noticed several female wait staff/hostess just standing around the podium chitchatting about their significant others. Perhaps there was nothing else to do in the store even though there were people waiting. Our meal was well prepared but given the poor service it’s doubtful we’d return; and I assure you we wouldn’t visit the West Valley Location again if it were the only RR in the Salt lake area. respectfully, Michaeljohn Knop
ate at Pleasanton location on feb 15 at 1:36 pm. Took forever to get our food, people who came in after us were eating and we already had drink refills. Food came cold; my fries were cold and limp, my burger’s bottom crust had turned to soggy mush and it was cold – as was my husband’s order. Sad for a twelve dollar hamburger. Waitress offered hot fries and brought them but it kinda ruined the mood for our valentines lunch. Drove all the way from Fremont….probably won’t come back
Marissa 101-206 ck 80018 2/15
I have information on one of your employess using heroin. I want her to get help, i thought maybe if you guys knew you could get her help or into treatment or something.
I visited the Red Robin Orange,CT location in January and the service was excellent and the food was so good we was a party of 3,our waiter was Jasmine and she kept checking on us and asking how the food came out, she was a pleasant waiter,we can’t wait to return she also explain how certain items came and if we wanted to change something we could.We hope to encounter others with the same attitude as her when we return again.
Angie O.
Had dinner at Red Robin in Warrington, Pa. on 2/18/2016 approximately 5:15 p.m. We had a party of five which included three small children. It was not crowded when we arrived. Every one of our dinners were cold. The rolls for our hamburgers were either stale or sat so long under the warming lights in the kitchen that they fell apart. The fries were sparse. Didn’t even fill the metal ring they were served in. Sending our food back was not an option since, with small children, we could not afford to wait again for the order to be corrected. We could have gone to McDonald’s and gotten the same sad, cold burgers for a fraction of the price. Needless to say, we will never eat at Red Robin again and will pass the word onto everyone we know.
MY FAMILY MET AT THE RED ROBIN IN WESTCHESTER,OHIO. THERE
WERE 8 ADULTS, 2 SCHOOL AGE CHILDREN AND A TODDLER WHO
COULD SIT IN A HIGH CHAIR. I CALLED ON THE PHONE TO SEE IF
THE RESTAURANT COULD SIT US TOGETHER AND ASKED IF THEY
HAD CALL AHEAD SEATING. I WAS TOLD THAT THEY COULD NOT
SIT GROUPS LARGER THAT 8 TOGETHER AND THAT IT WAS A NEW
POLICY. WHEN WE ARRIVED AT THE RESTAURANT AND SPOKE TO
THE MGR, HE SAID IF OUR GROUP WAS THERE IN 5 MINUTES HE COULD
PUT US AT TABLES NEXT TOGETHER . OUR FAMILY ARRIVED WTHIN 10
MINUTES AND THE HOSTESS PLAN WAS TO SIT US IN 3 SEPERATE BOOTHS. BUT ALLOWED US TO SIT AT A TABLE OF 6 AND AN ELEVATED
BOOTH ACROSS THE AISLE. THERE WAS A TABLE NEXT TO THE TABLE FOR 6 WHERE PEOPLE WERE PAYING THEIR CHECK AND WERE ABOUT
TO LEAVE. WE ASKED THE SERVER TO ASK THE MGR. IF WE COULD SIT
THERE. WE WERE TOLD NO AND THAT IT WAS A DIFFERENT SERVER. NO EFFORT WAS MADE TO ACCOMADATE OUR REQUEST OR NEEDS. WE
WERE MEETING TO CELEBRATE 2 OF OUR GRANDCHILDREN’S BIRTHDAYS. THE SERVER WAS ADEQUATE BUT SEEMED IRRITATED AND
INDIFFERENT TO OUR NEEDS. THIS WAS VERY DISSAPPOINTING SINCE
OUR WE WERE HOPING TO EAT AND SOCIALIZE WITH OUR FAMILY. APPARENTLY THE RESTAURANT MGR AND STAFF WAS JUST CONCERNED ABOUT MOVING PEOPLE IN AND OUT. NOT A PLEASANT EXPERIENCE FOR US.
I was reading the menu. You serve a very “addictive” speckled lemonade. Most people do not stop at one glass. Many may not read the menu to see that you use lemonade light, ordering & enjoy refilled glasses. However, customers on some meds should not mix pastel sugars( aspartame, sucralose, and saccharin or any other synthetic sugars with their medicines. I do not know the delicate way to let them know unless you offer both regular or lite so the consumer can choose. I enjoy the Bonsai Burger. I would love the option of asking for a Burger Bib since the Burgers are so juicy and flavorful.
This is in regards to the Hoffman Estates Red Robin at 2742 S Sutton Rd. We were at this restaurant around 2PM on Saturday 2/21/16 and sat near the bar. There were two situations we were unhappy about. 1. When we purchased a special onion ring sauce it comes in a container about 1/2 the size of the regular sauce containers. I would think they would at least give you the same amount as the free sauces when you pay an additional $.75. The other thing was when the manager delivered our food and asked if we needed anything else. We advised him we could use some refills. I had water and my wife had root beer. He never did return with them so when our waitress came back some time later she quickly got them for us. I’m not sure why a manager of all people would ask us if we needed anything and completely disregard it but he did. In fact the pop/water refills were less than 15′ away from our table so I’m hoping his memory isn’t that short. Overall, we enjoy Red Robin and will return. This hopefully was an isolated incident.
Ate at Red Robin for first time today, and we were hugely disappointed. While the burgers were tasty, they were barely lukewarm. The almost $3/glass ice tea was nothing more than caramel colored water…there was no tea taste to it at all. My husband asked for seconds on the supposedly “unlimited fries”, after waiting for 15 minutes we became fed up, paid our bill and left.
Greensboro NC has many good restaurants, and I can’t say we’ll return to Red Robin.
My son and I left a comment at the Bloomingdale Red Robin in Illinois on the dirty key pad at our table. Our table was very sticky and there was a bad odor. I just kinda of blew it off. The burgers were not worth that price whatsoever. The bun is more filling than the actual meat. I could not believe how little there was. You give 5 steak fries and say they are bottomless but it takes 5 minutes to get more fries so your basically done with the burger. I feel it is a scam. You could at least offer salad or soup with that price. My son’s drink was 2.79! $ 28.00 with tip for 2 lousy burgers is ridiculous. Sorry!!!
To whom it may concern.
I’m writing this email in regards to my experience at the concord location our server Cristina was great throughout our entire visit until the end of our visit she needed change from the bartender so she was standing at the bar waiting for the bartender to give her change when the bartender finally approached her they were laughing and giggling in and I needed to go due to the fact that my daughter with very fussy and teething it seems like there was no concern about us waiting over 10 minutes to get changed it’s really ridiculous that customer service couldn’t have been better at the end of our visit I hope this gets addressed and doesn’t happen again !
On Feb 20th, 2016 I had a very bad experiences at one of your locations in Montgomery Al. This was my first time at your organization and not a very good visit.
REALLY NEED A RED ROBIN IN BOSSIER CITY, SHREVEPORT LOUISIANA. . PLEASE! !
On February 23rd, my boyfriend and I came in to enjoy a drink and appetizer at the bar. The experience was fine; at first. During our visit to the Roseburg, Oregon location a homeless man walked in and kindly asked if the staff if they had any spare food. He was not causing a scene and just had a simple question. Rather than showing this man the same respect as other customers, the staff belittled him and we’re very rude. The bartender walked over and said, “this is a business, you can’t be here; you need to leave.” The man just nodded and quietly walked outside. To make this situation of extremely poor service worse, the bartender came back and he began to talk to his coworkers about this man. This conversation was in clear view of other customers in the bar; they repeatedly made fun of this homeless man who simply asked one question. The things they said about this man made us lose our appetite, so we left. This is not the first example of terrible service at this location. During other visits, we have witnessed staff sitting down with friends during their shift to eat and chat; while ignoring their customers. On another visit, we witnessed staff clearly give terrible service to customers of different nationalities. I would hope that Red Robin would train their staff on proper customer service and respect for everyone who walks through their doors. This staff needs to be retrained. Situations like this shouldn’t be prevalent at a large chain restaurant where training should be equal for all locations. I have been a waitress for many years and I could never imagine treating customers the way this staff does on a regular basis. Something is very wrong with this location and it needs to be addressed before more customers decide to take their business elsewhere.
We use to go to Red Robin all the time with another couple. We have bought many gift cards from Cardpool to use there and took advantage of the rewards program as well as specials.
My birthday is in December. My wife and son went for the Seahawks Tavern Burger special the first Tuesday of December. My wife and I went in a few weeks later with another couple for the Birthday Burger. The waitress announced there was no birthday burger since it was used on the first Tuesday of the month. Then she announced she would not accept the gift card (which had been used before at the same Red Robin) because she hadn’t seen that picture on the cards before. We paid for our two burgers then saw the receipt still had seven credits on it, the same as it had before…..no credits! WE LEFT, HAVE NOT BEEN BACK, NEITHER HAVE OUR FRIENDS, AND HAVE NO PLANS TO EVER EAT AT RED ROBIN.
Can we go back to buying $40 movie gift cards for $25? $40 is too much money. Thanks
this was our first visit to red robin,me and my old lady went to the one in newnan ga,on a scale from 1 to 10,i give it a big fat zero,it took 45 minutes to get our food,the drink cups we got was not washed properly,this happened three times in a row,the silverware had someone elses fingerprints on them,there was a hidden upcharge on a side item(fruit instead of fries) which i asked the server about,he said there weren’t,i got the blue bg combo,they put this sauce on there which they weren’t supposed to,that tore me all to hell for the next three days,i had to go to a local clinic because the sauce made my stomach break out into a huge rash,that visit cost me 90 bucks,the general mgr refused to give me the number to corporate office,he wanted to send me gift cards,i said hell no,a full refund would be better,so far no refund back on my card,they can take this establishment and shove it up their ass
The staff and manager should be fired. Entering the restaurant the hostess was told there were 6 adults and one child in our party. Annoyed she asked how many were in the party. I repeated 6 adults and one child. She looked at me and asked “6 or 7 people”. I told her 7. She stated we have a table for you but you must wait until a server comes to work. After a 25 minute wait I asked to see a manager. We were promptly seated. After eating but before leaving I asked again for the manager. When I told him I had asked for him before our meal his response was that we had been seated so he saw no need to speak to me.
The staff and manager should be fired. Entering the restaurant the hostess was told there were 6 adults and one child in our party. Annoyed she asked how many were in the party. I repeated 6 adults and one child. She looked at me and asked “6 or 7 people”. I told her 7. She stated we have a table for you but you must wait until a server comes to work. After a 25 minute wait I asked to see a manager. We were promptly seated. After eating but before leaving I asked again for the manager. When I told him I had asked for him before our meal his response was that we had been seated so he saw no need to speak to me. This restaurant is located in Grove City Ohio.
yeah,you’re right! this place is a big fat zero! hope you get justice and not get ripped off again
this was our first visit to red robin in history,me and my old lady went to the one in newnan,ga on a scale from 1 to 10,i give it a big fat zero,it took 45 minutes to get our food,the people across from us got theirs in minutes and they ordered after we did,the glasses were not washed properly,this happened three times in a row,the silverware had someone elses fingerprints on them,not ours,there was a hidden upcharge on an item when i substituted my fries for fruit,which i asked the server about,he said it was the same price until i got the bill,i got the blue bg combo,they put this sauce on there that was not supposed to be on there that tore me all to hell for the next 3 days,i had to go to a local clinic because the mystery sauce made my stomach break out into a huge rash,that visit cost me 90 bucks,the general manager would NOT give me the number to the corporate office,he wanted to send me gift cards for what happened,i said hell no,a full refund would be better,so far,no refund back on my card,they can take this establishment and shove it up their ass…here’s the location,202 newnan crossing bypass,newnan,georgia 30263 phone# 678-423-1657
Hello,
I have recently visited the Red Robing Inside Woodfield Mall in Schaumburg. We where greeted and seated on a timely matter. So I figure we would have a great dinner like usual I come to this location once every other month or even more often. Let me started by saying that the server did not come to our table instead another server greeted us and took our drink order. Well we did not see anyone for about 15 to 20 minutes than finally our server arrived with our drinks or let me say half of our drinks 2 freckle lemonades when this two drink where brought to our table we figured we would order our food since they seemed to be quite busy we order 3 cheeseburgers with fries, a California chicken Sandwich and a kids happy face Pizza. We waited another 10 to 15 minutes for the other three drinks that where 2coronas and a kids chocolate milkshake. The time our food order was placed was 4:45PM at 5:20PM I decided to ask someone for a manager as others tables around us that got there after us seem to be done eating which did not make sense because in previous visits with a full restaurant we typically get our food within 25 minutes. So the food arrived and to our surprise it arrived but fries where cold and the burgers where too. I spoke to the manager on that shift let me say he was not very nice he did not apologize all he said I will have your food remade for you. So he walked away from our table and we did not see him for another 20 minutes so we called him again he did not seem to have any manner we actually felt like we where being discriminated against. I was a server for almost 4 years I know how it is when its busy but as busy as you are you still stop by your tables to check and bring them refills and let them know that their food will be right up. I feel like the server felt that since we are from Hispanic decent we would not tip her which is not the case our my family and I are the kind of people that take care of others as long as we get taken care of. This was one of the WORST EXPERIENCE EVER in RED ROBIN I WILL NO LONGER BE VISITING. I AM VERY DISSAPOINTED.
I’m very disappointed that I’m having to draft this email. over the weekend my family and I came into your restaurant as we do very often. our family uses your brand as a time to grab some good food at a good price fast so that we are able to enjoy our treat and each other
the lady who took our order that evening was rude to begin with.her tone was very dry and she just seemed uninterested in being at work .we still smiled and spoke nicely trying o change her mood which seemed to further irritate her.
we ordered our food with no event other than her dryness as earlier stated. when our food arrived she placed it on the table silently and casually asked if we wanted anything else. I was scared to ask where our drinks were but she noticed my eye look towards the table caught on, walked away to get our drinks
to sum up the visit as things just remained the same
our moods were ruined as I tried to get my wife to hush and still be nice to her and we began to argue because my wife felt I should say more I just didn’t want any issues maybe you can speak with your servers and make them aware that energy does transfer and we come to your restaurant to escape from things and have family time not to have the little time ruined we understand the hard work and little pay but we save to come and enjoy a nice meal and when at work a game face is needed at all times. That really makes me my wife and three children do not want to sttent the service here anymore.
My sister, a friend, and I visited Red Robin Restaurant at the Aliante Casino a few days ago for lunch and had an “awful” experience. We all ordered the half sandwich and fries; the wait young lady was very pleasant and helpful. When our orders came, the presentation was probably the worst I had ever seen. The dishes were not pleasant to look at and I lost my appetite. The sandwiches looked like the cook just threw them together and there must have been
“at lease” 7 fries each on our plates. We called the waitress over and explained our dissatisfaction. She said she would get the manager. When he came out to our table, he practically argued with us…….”that is what you get with the half sandwich lunch. That’s what you get for the price.” Come on, what can a potato or two more cost? He did come out with hot fresh fries for us but that didn’t take away my disappointment about the entire episode. I told my sister that I would never step foot in that restaurant again. If this is the way your guests at that location are treated and the poor “attention” to how the dishes look, you will be losing many more clients as time goes on. I thought you should be aware of what is happening there.
We left home to go get a bite thinking we’d be home early enough to see a TV show that started at 8pm it was before 6pm we got there we waited 5-10 minutes for someone to take a drink order then the rest got worse and the waitress apologized about us not getting seconds on fries and said the Manager was on her way over after 10 minutes or so she wandered over apologized that they were extra busy and our service because of that lacked and that was all she said and left . We had another bad experience here once they threw out a whole pot in the kitchen of chili as my husband got burnt chili and the manager was so mad he had to toss it out but was at least not blaming anyone just took care of this . I’m sorry this location has issues the Winter Garden one has not had issues upon our visits but it’s like 7 more miles another direction off a toll road. We hope as we go this way often it improves but so far …..not .
Apex, NC location
sat outside and other people came in and got waited on and even got their food and we were still waiting to be waited on. had to get up and tell someone we needed to order. the manager came over and apologized and told us Dusty would be our server, when he came over he was so sorry and overly nice and said several times just whatever you want, let me know….over and over. he told the people next to us that he would do his best but lots of people came in at the same time (not true, he just wanted us to hear that). after all that nicy nicy from him we didn’t get silver ware, napkins or sauce with our meal. i guess he meant we would have to ask for everything when he said just let me know if you need anything!
TERRIBLE experience at Charlottesville VA site today. Hostess took 5 adults & a baby to a 4 square table, saying there were no booths available when I counted 4 large ones and several small in that room (which were NEVER in use during our visit). We objected to the small table and suggested pushing 2 together, which were readily available. She left us standing to go check with a Mgr. After several minutes, we started to walk out (and should have since the service got worse). We got put at a larger table and sat, and sat, and sat. No waitress. I went to the hostess station and my brother-in-law went to the cooking area. Finally the waitress came out of the back room. I explained that we needed to put an order in soon as we had a 2 month old baby with us. Service was incredibly slow (2 hrs) and there was only one other table in use on a Friday when we left, close to 4pm (unless you count the table of RR employees eating, including our waitress!). BTW, we never saw a Mgr, despite our request. I was really embarrassed by this visit, as it was my birthday choice, and no one else in our party had been there. We’ve eaten at multiple RR in many states, and this was by far the worst.
Please let me know if you got my last post as it has disappeared without confirming status.
We went to Red Robin at Bridgestreet in Huntsville Alabama and arrived at 4:45 and was having a party of 10 for a birthday. 5 of were there and the other 5 were pulling into parking lot. We called earlier in the day and asked about making a reservation and we were told they didn’t make reservations. When we arrived I went to tell them a party of 10. I was told they had a party on the list that was eating at 5:30 and it would be a 2 hour wait. The restaurant was not even 1/4 full. I said I thought you didn’t take reservations and they said they came in and put their name on a list and went shopping and would be back at 5;30. I said so that is like a reservation and she said no. They wanted me to wait 30 minutes for the other party to come back and the. Order and eat and after they were thru they would sit us. I had 2 grandparents and a special needs adult child and they wanted us to wait 2 hours and we were there to be sets and the other party was out shopping. I think that is a terrible way to do business and so we found another restaurant to have our celebration without having to wait anytime. This experience will discourage us from eating at Red Robin again and I know for sure I will never eat at that location. I think that is very poor customer service.
I am trying the new Red Robbin near my house. It’s located in Braintree, Ma. First off the hostess was not friendly. She seemed young and inexperienced. Secondly we asked for a booth and her response was “oh I don’t clean off tables”. Well there were over 6 tables filled with empty dirty plates empty glasses. (Looked disgusting). Well anyway she went on to let us know it’ll be a 5-10 minute wait. Well we were standing there. The hostess’s friend came in to chit chat. Totally ignoring the other guests. Very unprofessional all around. The hostess and the overall appearance!
Went to Red Robin in Reno,Nevada. Horrible experience!
The waiter, Issac, did not care about us at all. The food took an hour! Never refilled our drinks or cleared out table. I got an extra order to go, take an extra hour for one cheeseburger because the waiter decided to wait to put the order in after we were finished. We try to find the waiter, he left. The other employees were like, “uhmm…I’m not sure.”
Horrible service and experience!
So, I have been going to red robins with my boyfriend for awhile. And, always receive the best customer service. I went to a red robin on my own and was beyond disappointed. When I came in, I waited for someone at the front, but nobody was there. So, I went to the bar. The bar tender was talking to customer next to me and didn’t really acknowledge me because his shift was about to end, which is understandable. The new bar tender came to me and asked if I was “to go, pick up?” I said “no, just got here.” It took her 15 minutes to even give me a menu. So I looked through it quick, but it still took ten minutes for her to come back to get my order. She got my order and it took another 50 minutes to receive it (excluding the drink.) but, then I received a to go order when I was trying to dine in. I took my order out and wanted another drink, but by then she already had the check to leave, without asking my rewards. Highly unsatisfied and won’t be returning.
Hey Red Robin we need a Red Robin in Rapid City SD…… YUM!
My 88 year old mother, myself and my daughter visited your Fairfield, CA Red Robin last Wednesday, March 2, 2016. As we entered the restaurant around 7:45 pm we noticed that the noise level was really loud and wondered if it was overcrowded. As we were seated we noticed that it wasn’t too crowded. We sat there waiting for menus. We sat some more. Finally we asked a very rushed and frazzled waitress for some water and menus. She rushed our menus to us and simply set the silverware & napkins on the side of the table and said she’d be back in a bit. My 88 year old mother thought that she’d have her meal served within about 20 minutes so she took her Diabetic medication that requires her to eat within 25 to 30 minutes. We didn’t order for another 15 minutes. I noticed that my mother was beginning to get confused and frustrated. Not her normal demeanor. We finally ordered and asked the waitress for some crackers and explained the situation. She never came back. I finally figured out who the manger was and flagged him down. By that time my mother was resting her head on the table and our fears grew from there. I explained to the manager what had transpired thus far since we sat down and he said he’d go check on our meals. He returned (without any food) to tell us that somehow our food ticket was lost. Great, huh? Well, my mother started to go into a diabetic coma and I was about to phone 911 when our food arrived. I quickly fed my mom and she was pretty much out of it. I don’t remember even eating my own hamburger & fries due to my being so very upset. By the time we ate half of our meals my mother asked to leave. By that time we’d been at the restaurant for well over 90 minutes. The manager did comp our meals but that’s not enough. The manager had to call the Mall security to bring a wheel chair to get my mother (who normally walks fine) into the car. We were parked right in the front so had she had her meal served when it should of been she would of been able to walk to the car like she normally would of. This entire situation was horrific. And it got worse from there. I had to phone 911 upon our arrival home due to her still not being right. And she hasn’t been right since that night at your restaurant. This type of thing should of never unfolded and I’m blaming the service at your poorly ran Red Robin. I don’t want the manager to phone me–instead I want someone from corporate to read this and contact me ASAP. I’m considering taking my case to an attorney. I just would like to give you the benefit of knowing about this and making it right for us. You can please contact me on my cell phone (I’m the daughter of Beverly) at 925-826-8374. I’d appreciate someone from corporate contacting me. Thank you for reading my concerns and fears.
Pd. $62.26 for a nasty overrated meal. Pay $1.99 to activate kids play game system on your table then pay your bill from it. Never informeof it. Waitress was nice even tho she screwed the order up. Homestead, pa waterfront.
We visited the Fairfield location in California on March 2, 2016. We arrived around 7:45pm and the restaurant wasn’t crowded. We sat down only to be completely ignored by the frazzled and rushed waitress. I finally flagged her down and asked her for menus. My mother, who is 88 yrs. old, took her Diabetic medication when we received our menus. She must eat within 30 minutes or trouble will certainly arise. Well, it did. Our waitress didn’t come back so I stepped up and asked her politely to take our orders. She did so. We set the table ourselves with the silverware and napkins she put on the side of the table. Twenty minutes passed and I noticed a gentleman who looked to be the manager. I politely flagged him over and told him what was going on with my mom needing to eat and how we’d been ignored by the very rushed (for what I don’t know) waitress. He returned a few minutes later to tell us that somehow our food ticket was lost. He said he’d put in another order and rush it. By the time our meals arrived my mother was so faint that she could barely eat. I don’t even remember eating due to the signs my mother was displaying. All I know is that it was pretty bad. By the time we finished our meals my mother was so weak that the Mall security had to be called to bring her a wheelchair over to take her to our car parked in the very front row of Red Robin Parking area. The manager comped our poor meals and I turned around only to find the waitress crying. I hugged her and explained that it all her fault. But at that point I felt like crying too. My daughter felt bad for her and tipped her a good amount. Now almost one week later my 88 yr. old mother is still not the same from that horrid night. I contacted Red Robin and was issued some ticket number but still nobody has contacted me. I think it would be wise idea for someone to contact me so we can discuss this unnecessary experience we had.
Hi! I want to start by saying this is one of my favorite places to eat and the food is always amazing. Unfortunately during our visit last night the service was not. We waited over 10 minutes before even being greates and another 5 before our drink order was taken by a member who was not even our waitress. The restaurant was not overly busy, rather, our waitress was talking to an employee at the bar most of the time. The bad service continued throughout our dinner. We were never offered refills on our drinks or asked how our food was. The only time something was said was when she say me filling out the customer survey. I decided to write this in addition to the survey because I was not sure if those were read over. I believe my money was not well spent considering the service we received.
I went to red Robin late after a movie and the food was sub par I ordered the smoke pepper burger and the frys were stale and the burger did not have any pepper bacon on it just regular bacon I know it was near closing time however thay is no reason to send out sub par food.
Maybe it’s just me. The Everett, Washington location is declining. Yesterday though the sections around us were less than 1/2 full it took 22 minutes to get our order for 2. Bottomless fries took 10 minutes each time (once for each of us ) and both had only 11 fries. Just 11! I won’t be returning to the Everett location again.
Hello! I am a big fan of Red Robin, along with my family. We often go there to enjoy your burgers, which we love. However, today I felt compelled to write for a different reason. My husband and I went today for lunch, and I ordered the BBQ chicken wrap. Unfortunately, it was very disappointing. It was drenched with barbecue sauce, and the filling of lettuce and cheese, was mushy, and honestly, distasteful. There were only 4 small pieces of very dry chicken in the wrap, and I left 3/4 of the wrap behind. I didn’t complain at the time because the restaurant was so busy, and I didn’t want to delay the waitress, who was very nice. But I felt like I needed to write about this experience, as I’m sure all comments are helpful, be they good, or bad. Eating out is a treat, and often costly, so having a bad experience is a bit of a hardship but most of all, disappointing. Thank you so much for listening… much appreciated. Sincerely, Pat
First time we ate here, upon recommendations from son,dtr and friend.
We loved it.Tried the 2 for 15.00 tavern menu.Our burgers were really good,as well as the side salad and honey mustard drsg. Everything was very fresh.Fries were average,but served nice and hot.
We had a GREAT waitress-very efficient as well as pleasant and friendly.
Will definetly return
I can’t get my card to work when I go to red Robin in green bay, wi. Don’t know what is wrong. Can I get a new card or can you somehow get it working again? The number on card is 30384010738213 .thank you please reply.
I recently visited the Chattanooga location and when I ordered I always specify extra well done for my burger, since my husband and i ordered a large appetizer we decided to split the burger and when I took first bite I noticed burger wasn’t done and the I took a bite from opposite side and still the same needless to say that was wasted money. By the time our waitress returned I was feeling very aggravated and all she responded with is ” i’m so sorry ” not I will get you a replacement burger or a manager just that shes sorry and she did tell the cook and they are bad about leaving the meat pink. Red Robin is my favorite place for a burger but I am very disappointed with this location and the poor customer care I received.
We had a bad experience in a’ fancy’ restaurant in Bothell. We had waited for a full hour and saw no food. We left & drove to the Red Robin in Woodinville and told our waiter ‘Will’ that we had left another restaurant due to poor service…and we were hungry. ‘Will’ had hot french fries on our table within a minute with our drinks. He treated us like we were the only patrons in the restaurant. Our lunch was prepared and delivered quickly. Will did a GREAT job of saving our lunch date. Kudos to Will and to Red Robin. We will be back.
We are returning customers to red Robin in Fayetteville NY. Since we’ve started going the service has gone down hill. We visited last Saturday 3/12 and again 3/18, on 3/12, our order was completely wrong and had to be returned, came a second time, wrong again. Throughout our meal, no manager ever came over to apologize or to discount. Today 3/18…once again, order completely wrong and had to be returned. I explained we just went through this less than a week ago. At the end of our service, a manager did not come over but sent the waitress to explain the discount he gave… No discount given even though he tried to explain it. I have a calculator and know how to do math, we ordered the tavern burger deal for $15… guess what it came to…$15!!! We will not be going back to that red Robin… Poor example of a manager
Greenville Red Robin is Terrible. At night it is a drug house. U have female and mixed manager doing drugs in back smoking weed with employees. Employees will go to there cars during the day and smoke weed on shift. Pills are flying everywhere. All of this happens when Gm is not in building…. Terrible Terrible place
Problem with service at the burlington, nc. After sitting for over 35 minutes, the servers sat a party of 5, just like the one I had before us. That party came in 20 minutes after we did. When I questioned them about it, Val, the girl at the front didn’t like I was was asking about it. Then got smart with us, when they finally did sit us down. After we did sit down, it took almost 15 minutes for someone to take our drink order. It was a very very bad experience.
Ordered. Takeout tonight. I was told twenty min. I purposely waited the 20 then left my house. Waited at least another 20+ min out in the car till my husband came out. Love the food, but sorry doesnt cut it. I own a business and its my goal to keep the customer happy and coming back. Neither of which we are! No recommendations here, what a shame!
Had the most horrible and horrific dining experience the hostess was rude no silverware no straws no hair in the food and napkins with skin scabs on them I’m calling the health dept and manager never came to table for complaints
we live in florida and had lunch at your store #563 yesterday. we have 2 beers 1soda 1 mararitta and 4 burgers I gave the waitress 20% tip and today 3/21/2016 found a bill fot over $101.00 dollars on my credit card the last four are 4005 the store is in wesley chapel florida I figure a beer and burger would cost mr approx.15 to 16 dollars. margarita more. I think I payed for someone elses bill my name is peter jansson home phone 9419819656 please let me know whats up . thankyou
I was dissapointed today. I was excited to try Red Robin as this would have been my first time. The waitress told me that I would have to leave my baby stroller outside as they did not allow them in serving area. They did not have a secure spot or anything so I had to leave since I did not feel safe leaving it parked there. I thought this was a family friendly place. Maybe is more for the adult scene. Either way wont be going again.
I recently came to your establishment at Easton in Columbus, OH. I ordered a red robin hamburger with fries and my daughter ordered a kids meatball sticks with apple slices. My service was subpar and the food I had now has me feeling sick. The hamburger bun was stiff and the hamburger came apart as well. The fries were good and my daughters food was good according to her. Furthermore, when we were leaving I wanted to get her lemonade to go but it was in a glass cup. After waiting a few moments for my waiter to return we just ended up leaving. I have been to your restaurant before and never had this experience happen. I hope you can remedy this situation or you will lose a customer. Thank you.
We have been a long time customer of the Clifton NJ Red Robin.My family went to dinner there on 3/22/16 for my brothers birthday. It had apparently been recently renovated.It looked wonderful and had a warmer cozy feeling then before.Our waiter Charles Fr was fabulous he was attentive to all our needs really the best waiter i have ever dealt with.When iit came to pay the bill we used our royalty card .We were aware of a 16% discount being offered at this time but instead it discounted for a meal which was way less then the 16%Charles being very professional told us that he had no control over that which I understood.So I went to speak to the Manager Daniel he told me to contact Corp Headquarters .So that’s what I am doing .Once again wonderful staff and atmosphere.
Tim