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Contact Purina Customer Service

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Contacting Purina Customer Service Center

Purina is one of the leading animal feed producers in the marketplace. The company was founded in the late 19th century, focusing primarily on farm animal feed. After the turn of the century, the company began to focus on feed for a variety of breeds and species. Through buyouts and takeovers, Purina is now owned by Land O’ Lakes. Although the company has changed hands, the commitment to quality, whether it is products or services, remains the same.

Contact Info:

Customers can contact the customer service department by phone, email, traditional mail as well as through social media.

Phone Contact Numbers

Call the Purina customer service department from 7 AM to 7 PM Monday to Friday CT.

  • Purina Phone Number: 1-800-778-7462
  • Public Relations: 1-314-982-2261

Veterinarians can call Purina with dietary questions between 8 AM and 4:30 PM CT.

  • Veterinarians: 1-800-879-1266
  • Corporate Consumer Relations: 1-800-225-2270

Mailing Address

Nestle USAOffice of Consumer ServicesAttn: Purina Customer Service800 N Brand BlvdGlendale, CA 91203

Official Website

When customers visit the official Purina website http://www.purina.com/, they have the ability to explore the various pet food brands for cats and dogs. Customers can also learn about the nutritional value of the products as well as how the company makes a difference in the lives of animals. Customers wanting to lean about the other products carried by Purina should visit http://www.purinamills.com/. This site teaches customers about nutrition for animals such as Horses, exotic animals, dairy animals, rabbits, fish and swine.

Social Media

If you embrace social media, you may see Purina online. The company has a presence online on Facebook, Twitter and YouTube. The company also has its own social hub, Petcenteric. We noticed actives conversations on all of the social sites. There is a great chance you will receive an immediate response to a question or concern.

Customer Service Email

You have options when sending communication to the customer service department, depending on the nature of your question or concern. The customer service email is designed for general questions and comments, while the corporate email address is designed for serious inquiries from investors or customers who have not had a concern resolved.

Our Experience

Contacting Purina presented a bit of difficulty. When we navigated through the website, it was virtual smooth sailing. Calling was a different story. We called and thought the call would connect immediately with the customer support department, considering there were only a few options. This was not the case. We waited on hold for more than 5 minutes before the operator answered the call. After the operator answered the call, they connected us to the customer care department. A total wait time exceeding 10 minutes. We were delighted when the agent addressed our concerns without the need to transfer the call. We like Purina, just not the customer service department. What say you? Share your comment with us below.

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5 Comments on “Contact Purina Customer Service
  1. I have never been more disgusted in my life! I bought a bag of Purina ONE that was infested with baby moths!!!! I just tried to find the manufacturing code on the bag (which I put outside) and was covered with moth goo!These moths are now flying around my house and I have spent the entire day catching and killing them.
    There are hundreds of them. How can you sell such a product?

    • mara, the moths may have come from the company that stored your product before it was placed in the retail aisles, BUT that is a toss up as to whose problem it really is. What if your doggie had lost weight, as mine did, to an extreme for their recommended size?

  2. I’ve fed fit ‘n trim to my dogs for years. I’ve understood the replacement to now be light & healthy Well, PHBTTT!!!! My girls’ lost more than 15% of their body weight in less than six months even though I fed them the same amount as before. Purina, I no longer believe in your providing nutrition in your products.

  3. My dogs eat Purina One Sensitive Systems dog food. My Doberman is a picky eater and he loves it! Both of my dogs have sensitive bellies and this product has been good for them. They both love it! I also love that it is affordable. I will continue to purchase it for my fur babies. Thank you for making a great product!

  4. third time I bought purina Beggin strips 25 OZ.THE RESEALER ZIPPER DOES NOT WORK AND THE STRIPS GET HARD AS A ROCK.AND MY PUP WOULDN’T EAT THEM ..I THINK IT SHOULD BE LOOKED INTO . IF YOU PUT A ZIPPER IN IT SHOULD WORK ..

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