Contacting Purina Customer Service Center
Purina is one of the leading animal feed producers in the marketplace. The company was founded in the late 19th century, focusing primarily on farm animal feed. After the turn of the century, the company began to focus on feed for a variety of breeds and species. Through buyouts and takeovers, Purina is now owned by Land O’ Lakes. Although the company has changed hands, the commitment to quality, whether it is products or services, remains the same.
Customers can contact the customer service department by phone, email, traditional mail as well as through social media.
Phone Contact Numbers
Call the Purina customer service department from 7 AM to 7 PM Monday to Friday CT.
- Purina Phone Number: 1-800-778-7462
- Public Relations: 1-314-982-2261
Veterinarians can call Purina with dietary questions between 8 AM and 4:30 PM CT.
- Veterinarians: 1-800-879-1266
- Corporate Consumer Relations: 1-800-225-2270
Nestle USAOffice of Consumer ServicesAttn: Purina Customer Service800 N Brand BlvdGlendale, CA 91203
When customers visit the official Purina website http://www.purina.com/, they have the ability to explore the various pet food brands for cats and dogs. Customers can also learn about the nutritional value of the products as well as how the company makes a difference in the lives of animals. Customers wanting to lean about the other products carried by Purina should visit http://www.purinamills.com/. This site teaches customers about nutrition for animals such as Horses, exotic animals, dairy animals, rabbits, fish and swine.
If you embrace social media, you may see Purina online. The company has a presence online on Facebook, Twitter and YouTube. The company also has its own social hub, Petcenteric. We noticed actives conversations on all of the social sites. There is a great chance you will receive an immediate response to a question or concern.
- Facebook: https://www.facebook.com/purina
- Twitter: https://twitter.com/Purina_USA
- YouTube: http://www.youtube.com/purina
- Petcentric: http://www.petcentric.com/
Customer Service Email
You have options when sending communication to the customer service department, depending on the nature of your question or concern. The customer service email is designed for general questions and comments, while the corporate email address is designed for serious inquiries from investors or customers who have not had a concern resolved.
- Customer Service: http://signin.purina.com/contact/
- Corporate Email: firstname.lastname@example.org
Contacting Purina presented a bit of difficulty. When we navigated through the website, it was virtual smooth sailing. Calling was a different story. We called and thought the call would connect immediately with the customer support department, considering there were only a few options. This was not the case. We waited on hold for more than 5 minutes before the operator answered the call. After the operator answered the call, they connected us to the customer care department. A total wait time exceeding 10 minutes. We were delighted when the agent addressed our concerns without the need to transfer the call. We like Purina, just not the customer service department. What say you? Share your comment with us below.