Online flower companies give customers a means of connecting with local florists. Proflowers, for instance, does not necessarily ship flowers directly from a large flower warehouse. Instead, they send your order to a local florist who fills the order for less than the price you were charged. That florist delivers the order. In some cases, orders are shipped via mail.
Proflowers is part of a family of product lines:
- Red Envelope
- Personal Creations
- Cherry Moon Farms
- Sharis Berries.
If there is a problem with your flower order you should contact Proflowers, not the local florist who delivered the order. The florist is sent the order from Proflowers, so Proflowers is ultimately responsible for the order being filled correctly.
Phone Contact Numbers
The customer service department for Proflowers is available for customer support 24 hours a day, 7 days a week.
- Customer Service: 1-800-580-2913
You call the same number for ordering as you do for customer service.
There is no mailing address listed for Proflowers, but there is an address listed for Provide Commerce. This is likely the conglomerate behind the multiple companies Proflowers is associated with.
Provide Commerce, Inc. 4840 Eastgate MallSan Diego, CA 92121
Customer Service Email
The Proflowers customer service department is available by email and contact form. You can send your email to wecare@customercare.ProFlowers.com or you can use the email formon the Contact Us page. There have been issues with the email form so customers are asked to email customer service directly if a confirmation page does not appear after clicking the Send Email button.
We sent an email to Proflowers about how local florists are chosen for delivery. We also asked if we could choose a local florist to receive the order. We’ll update when we receive a response.
The Proflowers customer service line is setup for orders and customer service, so getting through the automated system can take forever. We attempted to press 0 to move through the system more quickly and it worked! Our call was answered by Richard in just 39 seconds. Richard was kind enough to tell us about the current specials on roses and offer to place an order for a dozen roses immediately. The sales push was stronger than we would like, but that is often the issue when the sales and customer service lines cross. We love the fact that customers can enter the tracking number for their order on the phone without waiting for customer service to find out the status of the order.