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Contact Proflowers Customer Service

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Contacting Proflowers Customer Service Center

Online flower companies give customers a means of connecting with local florists. Proflowers, for instance, does not necessarily ship flowers directly from a large flower warehouse. Instead, they send your order to a local florist who fills the order for less than the price you were charged. That florist delivers the order. In some cases, orders are shipped via mail.

Proflowers is part of a family of product lines:

  • ProPlants
  • Red Envelope
  • Personal Creations
  • Cherry Moon Farms
  • Sharis Berries.

Contact Info:

If there is a problem with your flower order you should contact Proflowers, not the local florist who delivered the order. The florist is sent the order from Proflowers, so Proflowers is ultimately responsible for the order being filled correctly.

Phone Contact Numbers

The customer service department for Proflowers is available for customer support 24 hours a day, 7 days a week.

  • Customer Service: 1-800-580-2913

You call the same number for ordering as you do for customer service.

Mailing Address

There is no mailing address listed for Proflowers, but there is an address listed for Provide Commerce. This is likely the conglomerate behind the multiple companies Proflowers is associated with.

Provide Commerce, Inc. 4840 Eastgate MallSan Diego, CA 92121

Official Website

Proflowers is available online for customer orders and order support at http://www.proflowers.com. The support information most customers are looking for is located under the Contact Us page.

Customer Service Email

The Proflowers customer service department is available by email and contact form. You can send your email to wecare@customercare.ProFlowers.com or you can use the email formon the Contact Us page. There have been issues with the email form so customers are asked to email customer service directly if a confirmation page does not appear after clicking the Send Email button.

We sent an email to Proflowers about how local florists are chosen for delivery. We also asked if we could choose a local florist to receive the order. We’ll update when we receive a response.

Our Experience

The Proflowers customer service line is setup for orders and customer service, so getting through the automated system can take forever. We attempted to press 0 to move through the system more quickly and it worked! Our call was answered by Richard in just 39 seconds. Richard was kind enough to tell us about the current specials on roses and offer to place an order for a dozen roses immediately. The sales push was stronger than we would like, but that is often the issue when the sales and customer service lines cross. We love the fact that customers can enter the tracking number for their order on the phone without waiting for customer service to find out the status of the order.

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Rating: 3.0/5 (6 votes cast)
Contact Proflowers Customer Service, 3.0 out of 5 based on 6 ratings
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23 Comments on “Contact Proflowers Customer Service
  1. I’ve had a couple of problems with deliveries by Proflowers in the past but my last experience over this past Valentine’s Day takes the cake. I ordered flowers to be delivered to my wife on Valentines Day. She never got them. I called Proflowers several times thereafter asking for a refund and kept getting assurances that the refund has been processed. As I write this (1 month later!) the money has not been refunded. I don’t appreciate an unhappy wife or the runaround that I’ve been given by Proflowers. Do I really need to sue them to get a refund of $69???

  2. I was not satisfied with 2 orders sent on Mothers day. You were going to resend flowers Only 1 order was resent. How do I check to see if The order was sent to the correct address? Was the order signed for? I answered a questionarre about the order that was sent the first time and to into consideration abt the good service I was getting for you sending the second order so it was rated with high opinions.

  3. My daughter received rainbow roses from Proflowers, sent
    to her on her birthday 8/01/2013.when I open the box, and viewed the roses, I was very disappointed, some the roses had turned browned and rotten all the way throughed them and each day, up until today they are browned and dead. I’m feel that the person wasted their money in ordering these roses from Proflower, I will say that you have lost a customer.

  4. valentine’s day come and gone, no flowers. what do you think my review should say. will never use this site again, and will be sure to let everyone i know not to use proflowers either. very disappionted along with mad,angry ready to sue.

  5. my daughter sent us a live plant for Valentine’s day. I was VERY disappointed because the kolenchoe (spelling)??? was in terrible shape!! It had dirt all over the green leaves, buds were broken, overall appearance was poor. I have used ProFlowers for years and have been satisfied and recommended Proflowers to family members. I’ll relate this incident also.

  6. My recent order shows why it is iffy to order flowers by mail for Valentines Day. My order arrived at my location on the delivery date but was not delivered even though the snow storm did not start until later that night. The flowers arrived 3 days late in a wilted condition.

  7. RE:110379658665
    VERY DISAPPOINTED,VASE WAS NOT COLOR I PICKED OUT FOR DAUGHTERS MOTHERS DAY / BIRTHDAY IT WAS NOT GLASS OR THE RIGHT COLOR CHEAP PLASTIC AND BLACK. THIS PURCHASE WAS BIG FOR ME BEING ON A FIXED INCOME AND HAVING GOTTEN FLOWERS FROM YOU IN THE PAST I EXPECTED QUALITY AND DIDNT GET THEM. FLOWERS WERE NOT BUD LIKE THEY WERE ALL OLDER AND VERY OPEN I WILL BE SURPRISED IF THEY LAST 7 DAYS.VERY DISAPPOINTED.I WILL PROBABLY NOT ORDER AGAIN…APRIL D PARLOR

  8. Hello I sent my wife a bouquet of Iris and lilys for Mother’s Day. The iris has never opened, just turned brown although the pink lily still looks great. I have a photo. Would you like to see ?

  9. My son sent me a gardenia plant, it had 0 buds or blooms. I called and they sent me another one that does not look like the ones on your web page. The one I received as a replacement has one small flower and no buds in sight. What is wrong, you have wonderful looking flowers on your ad but when we get a plant it has nothing, shame on you! Louise Watne

  10. CONGRATULATIONS ON QUALITATIVELY SUPERIOR FLOWERS AND ELEGANT DELIVERY PRESENTATION!!!

    I have received MANY floral arrangements over the course of my lifetime but NONE COME CLOSE IN QUALITY TO YOURS sent me by my son, daughter-in-law, and granddaughter. Who would have thought flowers arriving a long elegant “box” (like in the old retro movies) would bloom and last longer than those arriving fully bloomed. YOUR QUALITY OF FLOWERS IS UNMATCHED, AND I KNOW FLOWERS. I LIVE IN MANHATTAN, IN NEW YORK CITY, where florists are renowned for their products.

    Then, I called your customer service number to leave feedback and chatted with a representative named “CUPID”; AND if that doesn’t say it all, I don’t know what does. The only competition to your outstanding quality of flowers would be this customer service representative; highly professional and richly personable. A winning combination if there ever was one.

    I WILL SPREAD THE WORD ABOUT THE QUALITY OF YOUR FLOWERS AND PERSONABLE CUSTOMER SERVICE. AND CONTINUED SUCCESS AND MAY GOD RICHLY BLESS YOUR CURRENT AND FUTURE ENDEAVORS.

    YOU ARE A TOP LEVEL FLORIST!!!

  11. Just wanted to say that while I was not satisfied with my original order, I am very satisfied with the customer service that I received from Mark at Proflowers. He was very kind and professional. I have been ordering from Proflowers for several years now and this was the first time I have felt the need to make a complaint. I am happy to report that my concerns were validated and taken care of in a friendly and efficient manner.

  12. To whoever cares,
    I ordered flowers for my dad through your company to be sent to his cousin. The order was placed on Friday. They then said it was to late to send for Friday and they would be sent on Saturday. They emailed me with the order and I noticed my dad’s name was spelled wrong. So I called your company and took care of that, they said no problem the order would be sent out between 11am to 5pm I said that would be fine. Later today I then saw that my email said unable to deliver due to having to switch my order to something comparable so I called them again. I was told that they could do that but now it would take till Sunday to get there. If my order doesn’t get there tomorrow I will be cancelling my order. I am not very happy with your company or how your run it. I do not plan on ever ordering from you again. This has been awful from the start. I am not impressed with your company at all.
    Very Unhappy Customer

  13. To whoever cares,
    I ordered flowers for my dad through your company to be sent to his cousin. The order was placed on Friday. They then said it was to late to send for Friday and they would be sent on Saturday. They emailed me with the order and I noticed my dad’s name was spelled wrong. So I called your company and took care of that, they said no problem the order would be sent out between 11am to 5pm I said that would be fine. Later today I then saw that my email said unable to deliver due to having to switch my order to something comparable so I called them again. I was told that they could do that but now it would take till Sunday to get there. If my order doesn’t get there tomorrow I will be cancelling my order. I am not very happy with your company or how your run it. I do not plan on ever ordering from you again. This has been awful from the start. I am not impressed with your company at all.
    Very Unhappy Customer

  14. My order, I asked for 2/14/2014 delivery. The confirmation states it may be delivered on or before 2/14. The recipient will not be home if it is delivered before 2/14. The weather is below freezing and will damage if left outside. please deliver on 2/14.

    Thanks, Mark

  15. your people lied to me yesterday, saying that they had no idea how freshening got my information. You created a scam. At the bottom of my confirmation I saw today the link was there, I even found where it states “one of our third parties marketing partner is ——
    The freshening had sent me an email, information provide by you, I don’t appreciate you giving out my information and I;ll never do business with you again, and I’ll tell every I know or talk to about your scam!

  16. Sent my wife a dozen Rose’s for Valentines Day (flowers Looked like they were half dead !! )What a Embarrassment !!!! rose’s were hanging down in the vase lifeless !! VERY EMBARSSED !!!

  17. This is Pete Eichler, I ordered flowers from Proflowers and had requested the delivery date for Thursday, February 12, 2015. The flowers were NOT delivered until after 5 p.m. on Friday, February 13. The person they were delivered to: Karin D. Kelly had left out of the State on Friday, February 13, 2015. I am requesting a refund of $44.89, since the flowers were inappropriately delivered….I never had this problem in the past with Proflowers and am very disturbed and unhappy with this experience. Pete Eichler

  18. My flowers were NOT delivered when scheduled…..I am requesting a refund…they were ordered on February 10, 2015 and were to be delivered by Thursday, February 12, 2015….they did NOT arrive until after 5 p.m. on Friday, February 13, 2015 after 5 p.m. The person they were to be delivered to was gone…out of state on Friday, February 13, 2015. Pete Eichler

  19. The flowers were awful. Lasted two days. Customer Service is non existent. They must operate on volume not quality because no one would ever order more than once. Representatives are rude and help with absolutely nothing. I asked if they were just a call center and, of course, they are.

  20. The flowers were awful. Lasted two days. Customer Service is non existent. They must operate on volume no quality because no one would ever order more than once. Representatives are rude and help with absolutely nothing. I asked if they were just a call center and, of course, they are.

  21. I ordered for Valentines Day, delivery was left outside the door never signed for, then when the arrangement was all put together according to the directions for putting the stuff in the water etc. the flowers only lasted 1-2 days. Very disappointed with the service and the product quality. This was my first and looks like my last order with Proflowers!!!

  22. Thank you for providing excellent customer service, from the person I placed my order(#112014882843)with to Tom who supplied me with the information to let you know how happy both myself, and my Aunt, were with the flowers she received. I will not only use your services again, I will also recommend you to family and friends.Thanks again, Nurse Patty

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