Contact Pizza Hut Customer Service

Contacting Pizza Hut Customer Service Center

IN the late 1950’s, two brothers had an idea of starting a pizzeria with no idea of the potential windfall to the pizza industry. More than a half-century later, Pizza Hut is one of the largest and most popular pizza brands in the United States and around the world. The company is based in Texas, but reaches millions of customers.

One goal of the company is to enhance the customer experience. This is why the company has a dedicated customer support which is available to answer questions and concerns.

to leave a comment about your customer service experience.

Contact Info:

Pizza Hut provides several ways to contact the customer service department and the corporate office. Customers can connect with a representative by calling the customer care line, writing correspondence to the corporate office, emailing the customer service department through the contact form or sending a message through social media.

Phone Contact Numbers

Customers wanting to call the customer support department can choose between the customer care line and the corporate headquarters.

  • Customer service department (general): 1-800-948-8488
  • Customer service department (gift cards): 1-877-302-7777
  • Corporate headquarters: 1-972-338-7844

Mailing Address

Pizza Hut, Inc.7100 Corporate DrivePlano, TX 75024

Official Website

Visit the official Pizza Hut website http://www.pizzahut.com/ in order to place on online order, find out additional information regarding products and services and promotions. The company also provides information regarding community giving projects and customer support initiatives. On the customer support page, customers can review the FAQs, request information regarding corporate giving, receive corporate information and locate nutritional information.

Customer Service Email

Go to https://quikorder.pizzahut.com/phorders3/index.php?1=1026&feedbacktype=r#feedbackin order to connect with the customer service department. Customers can request information, as well as discuss both positive and negative store experience. We sent a email asking for the hours of the customer support division. This information was not available as we searched the website. We received an automated response stating a representative would answer our concern within two business days.

In the event customers want to connect with the customer service department, they can contact a representative through social media, including:

Our Experience

Pizza Hut does not want customers to wait for service in the restaurants or on the phone. When we contact the customer care department, we did not have to wait in order to speak with a representative. We were connected within 60 seconds. When the representative answered the call, they were upbeat. We asked if the company provided information regarding online ordering, gift cards or the restaurants. The agent provided the link to the Pizza Hut FAQswhich answered our question.

We were put first. Every customer should have the same experience; did you? Tell us your story below.

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2,696 Comments on “Contact Pizza Hut Customer Service
  1. Tonite I ordered pizza for my families dinner.i called by phone at 5:46 they said it would be ready at 6:05. I got there paid for it and set there for 20 min. I finally had to get u and inquire lots of people picked up and left. I was not pleased. I defiantly don’t care for the automated system at all. I will not purchase again. A very very dissatisfied customer.

    • I order a pizza though your phone system and when I got there it was not ready so the lady told me it was going to be a while so okay I wait 39 min later it was not even start it on so I left but while I was the I notice delivery driver was coming in and handling food and not washing there hand

  2. I called your Woodbury NJ location seven times between 5:30-6:30pm on 12/17, on each attempt a woman answered the phone after a long period while the phone just rang. The woman stated to hold and she would be back but never did. On the last attempt I stopped her from placing me on hold and was told she was very busy. Again she left me on hold and I was never able to place an order after all 7 attempts throughout an hour. Very disappointed “”!!!!!

  3. I ordered pizza for my family last night (12/26/12) because we are in the middle of a move and needed something fast…. Not only was I placed on hold for over 5 min, I had to call back and got hung up on TWICE!! After finally getting to order our pizzas, we were told it would be 30 min for delivery. An hour and 15 min later we got our pizzas, they looked like they were sitting under a heat lamp for that extra 45 min, AND they were thinner than a frozen pizza! I ordered the pan thicker stuffed crust!!! I am so unsatisfied with this I could burst! Definitely the last time i order Pizza Hut AGAIN!! Awful, awful service and product! 🙁

  4. I called the ridge road douglasville ga location tonight jan13 and tried to pay for my carryout over the phone they said i could not do that so i called papa johns and they could never eating pizza hut again

  5. I order a pizza on line!!!!! The Computer stated that the pizze would be at my resident at 9:27pm NO pizza!!!! I call Pizza Hut on east Tidwell the manager stated that they couldn’t find my order…. But the pizza was taken off my credit card. This is very poor customer service!!! At 9:46 the order was deliver and the pizza was cold.. I will not order any thing else from Pizza Hut.. Thanks for the cold pizza……….

  6. Tonite, 6pm, we ordered a large and medium thin crust pizza with cinnamon sticks and chocolate dunkers by phone. We were told there was no cinnamon sticks. … ok. .. after repeating what we ordered We than were told it would be one hour wait. We were tired and hungry, and decided by “our shock only”- we said ok. –???
    We set our alarm just in case we fell asleep. We head out, after an hour wait, to pick up our order.. And allowing a twenty minute drive back to town- They now tell us it will be at least another 30 minutes wait!!!!!
    Tired & Furious !!!!! Still waiting for our pizzas in the car!!! It is now 8pm. !!! Never Never Never have we ever waited this long for a meal -ANYWHERE -in all our born days!! Very very poor service!!! Extremely Poor !!!!! (The Pizza Hut in Waldron Arkansas!! )
    All I can say is never ever again. Poor service there many times but this has broke this camels back for a long time !!!!!

  7. here it is 10:01 and still no pizza we ordered it over the phone at 9:00pm and still no pizza, this is something else,this is the pizza hut on northside dr. here in valdosta, ga. they are always slow and don’t pick up the phone and when they do they ask you to hold on. I know noone is this busy, I orderd it to be delivered and its stills have not arrived,and when you call the 1-800-948-8488 support line they give you and automat and tell you to contact the store you ordered the pizza from what kind of bull is that.they are now just delivering the pizza at 10:15 WTF.

  8. so I’ve been waiting for over an hour to have to receive my pizza I called 5 minutes ago to ask where it was and I said oh it’s just been dispatched should be there in about 10 minutes so 5 minutes later my little brother says the pizza guy smiley here and then as soon as I walk outside not even 60 seconds later he pulled up and leaves. I call them to complain and they told me that he’s been sitting outside for 10 minutes that’s not possible I just called them and ask them they said the pizza jest let the store! and the guy I talk to you over the phone with extremely rude and all you did was made up excuses and you didn’t even give me my pizza!!!! they have definitely lost a bunch of customers! so then I call Domino’s in 30 minutes later they were at my door with my pizza now that is good customer service! the pizza hut in North Minneapolis sucks!

  9. I purchased a large cheese pizza yesterday – 4/3/13. the original price quoted was $14.99. When I requested if they had any current specials they quoted a large two topping pizza for 7.99. I asked if they could explain why a large cheese was almost twice as much as a two topping and they reasoned that was only for the special. They reduced the price to $10.99 but wouldn’t honor there special price. Clearly the special reads up to two toppings. Obviously, training is inconsistent between stores and management is clueless at this location in Fairport, N.Y. My family has meals out significantly and we had Pizza Hut as an option regularly, however, this lunatic experience just eliminated them from our choice. Pay more, get less is not how you retain loyal customers.

  10. hi i exsprience a really bad time at the pizza hut at the location

    4171 S 76th St, Greenfield, WI 53220
    and really after spending for 2large pizza 1with veggi and cheeselovers plus cheesesticks and honeybbq wings after the order i got my food very cold after waitng an hour almost plus i got treated bad i couldnt believe that im a pizzahut customer since almost 8years and never change my pizzahut with no other pizza places i get treated like crap i would like i ask gfor a replacement on my food or money back and all i got is crew being bad towards me please answer me back my address is 4250 s 2nd street milwaukee wisconsin 53207 thank you maria cefalu

  11. We called our local pizza hut to order pizza and chicken wings/and soda. The bill at that rate was $60 ok fine no problem. Right before we were about to pay the lady asked if we wanted to order dressing for the wings for .75 what the hell ? We canceled our order and called big mamas pizza and got the dressing for free and for $30 and got the same amount of food. My whole family and its huge will NEVER go there again

  12. I think your bait and switch tactic is really sad. Your tv ads.say a large pizza for 10.00 but when.u go.to.the local.store you are charged over.12.00 when u don’t have a coupon on u. Must be in the fine print on tv. Pathetic. With many other pizza choices I don’t need the lame tactic to stick me for a couple extra.bucks. your pizza isn’t that good. Consider me a former valued loyal customer.

  13. I placed and order and when it was delivered it was in correct. I called right back and said that the driver was gone and that I had the wrong order. I was told that the manager woud call me back, I provided my phone number again and guess what… No call was placed to me. I then called back and was placed on hold for over 15 minutes while waiting for a manager to answer the phone. I hung up and called back again. This time quite frustrated and asked not to be placed on hold again. But I was placed on hold again and had to wait another 5 minutes for a manager to answer the phone. I was told that the person I was talking to was a manager and not at the store. I was told that the person would have the manager of the store I ordered from contact me. The store I placed the order at is on 651 Egret Bay Blvd., League City, TX 77573 Pizza Hut Store #027141. When I recieve a call much to my supprise the manager was upset with me and yelling at me on the phone asking why I was calling to return a pizza that I had just order saying it was wrong when in fact he knew that I had the right pizza. I again said that I dident have the correct order. In fact I had bread sticks, and had not asked for them. He continued to be frustrated with me and said that I was not telling the truth. A short time after I did get the correct pizza and gave the driver the bread sticks to return to the store manager as proof that I did have the wrong order. I am sure the manager who now has egg on his face is not man enough to call and say he was wrong.

  14. I placed and order no 0051300003755 (TIN 07060191335) today 19 Apr 2013 from Pizza hut Padam Singh Road, Karol Bagh Store. We ordered Fun Meal, Two Cheese Garlic Bread and PHD Potato Wedges.

    The quality of food was substandard and below the usual service standards with which I generally associate Pizza hut with. Garlic Breads were underprepared and were unusal in taste. Potato Wedges were totally soggy. I demand consistency in service n quality of food from Pizza hut.

  15. I had my car tampered with after an interview last fall. I applied online through my mom. They’re keeping track of me in the worst way possible and I don’t need it. I would like to report Lorrie Weis from Elizabethtown Pizza Hut.
    Thank you and Goodbye

  16. On May 18,2013, My sister called to order 2 medium pizza ( I all meat thin pizza other one 4 toppings pizza.,to pick up. Later on tv It side I could get 2 medium pizzas for $ 8.00 a pizza.It cost me $25.00. I called back the manger (Tom)and ask him why he charged me $25.00 when on tv was medium pizza was $8.00.He said I didn,t ask for it.We than started to argue. I did tell him that I though it was kind of s—– of him .Then he told me it was corp rules. While my sister and him were talking I was listening on another line.

    NOTE: My sister never once cuss at him or called him names.
    Thank you for your time
    Mr. Paddy Canan

    W

    • The $8 2-topping? Yup. But you had a special pizza and a 4-topping. So tell me again how it should still apply without additional charge?

  17. I don’t normally write reviews of restaurants but I have had two absolutely terrible experiences from Pizza Hut – 2 nights in a row. I am staying in Palm Springs, CA with friends and last night ordered some food. They called me about 20 minutes after I ordered and told me that they were going to bring $7.63 cents when they delivered the food because their “wing machine” was broken. I wasn’t thrilled, but let it slide. Eventually they showed up with our food. Well – with food…not our food. They actually showed up with a voided receipt that we had to sign and some random food and told us that they were actually completely out of what we ordered. Blah Blah Blah – long story short – we ordred from them again (against our better judgment) and about 15 minutes after taking our order I got a phone call and the guy said “so the only things we can make for you are pasta & wings.” I asked if they could give us some sort of discount for the inconvenience and he said “no” because it was not part of a special. I don’t hate Pizza Hut, but this is absolutely ridiculous. I’ve had better customer service at K-Mart. Anyway – I don’t expect anything from you, but although I have been a very loyal customer (just check my credit card receipt) I highly doubt I will ever order from you guys again.

  18. Hello I recieved an email fr om you offering any $10 box with any toppings for $10 and when we called pizza hut on south greeley they informed me that was not a deal and refused to honor it. I do not understand why you would email someone a deal that is not valid.

  19. I ordered from your store in Jupiter fl. All three of my pizzas were wrong between no “so called” meat they put on the pizzas and so on with the pizzas themselves and the the general manager wanted to sit there and fight with me about the pizzas being right and fought with me in front of other customers…needless to say I will never go back to Pizza Hut again after this experience. This isn’t my first time this pizza hit has done this either..

  20. Last night i ordered a pizza from pizza hut in viroqua wi. When it was delivered my wife paid for it and i ate part of one piece and told my wife it tasted like wintergreen chewing tobacco spit. She responded that the delivery guy had a big chew in his lower lip. I know that the guy spit in the pizza and i know what i tasted. When i was young i experemented with chewing tobacco so i know the taste, the burning in the stomache and throat . I ordered 2 pizzas, wings, and wedges and threw it all away. I will never in my life order a pizza or anything else from pizza hut again and i will spread the word about my experience to all family and friends. Havnt had to many good experiences with them in the past and have heard many bad storys about this place.

  21. sir ur services very late i have order my pizza but ur pizza very late i m not setified ur services plzzz contact me…

  22. pizza hit is the only pizza place on my side of town my girlfriend like pan so we always get it . i hate it because never in two years have i recieved a completely cook pizza always soft under cooked rushed pizza . or extremely over saturated.

  23. I walked in to the Lacey Pizza Hut the employee in back was joking around while I waited plus always ask for extra cheese ooooo I always pay for it but I never get it alway very light on topping but mind u we alway pay for the them I tell the employee it was not right he said that’s what it is really didn’t care if I was happy or not I live close but I am done I will go to another pizza place I no it means nothin to Pizza Hut but I feel better so this place is very bad in my opinion

  24. I ordered two pizzas online. I have ordered plenty of times before from this location and other then the delivery person getting lost on the way to my house I’ve had no other problems. BUT tonight I get a call back saying they do not deliver to my house. It was closing time so maybe that had something to do with it. It wasn’t that big of a deal I said I would go pick up the pizza since it wasn’t too far from my house. I get to the Pizza Hut and the doors are locked. I call the store and the lady who answered just answered saying the store was closed. I replied with “I am actually here to pick up my pizza” the phone was put down and I heard “what she say” there was a little commotion in the background then I was hung up on. If you are going to have someone come pick up their pizza instead of it being delivered at least be on the look out for them. I was digested with how this happened. I will NEVER use this pizza hut location again. So instead, I stopped at Papa Johns and ordered my pizza from them. While there, someone from Pizza Hut called asking if I was still coming. I let her know that I did come by to pick up my pizza but the doors were locked and when I called, I was hung up on.

  25. I ordered for 2pizzas(home delivery) in the name of Dhiya at 4.15 and still we have not got the delivery.the service at pizzahut stinks.

  26. I’ve been a pizza customer forever so it truly saddens me when I order 2 lizzas for pick up, then get there and haven’t been made so I think whatever ill eat here, not only was my waitress the worst my pizza was wrong, service was by far the worst, my waitress had her boyfriend there so she spent all her time with him, his pants were sagge way below his ass to were we could all see it.. even my 8 year old son, asked to talk to a manager and was told there was not on duty, so to say the least we won’t be eating pizza hut anymore

  27. Very unhappy customer!!!!!

    Just placed an online order over thirty minutes ago and when my husband arrived to pick it up, both pizzas we ordered were the wrong pizzas! We have ordered online before and have never had this kind of trouble before!!!! Probably will not purchase pizza from Pizza Hut again!!!! It is sad because Pizza Hut is my favorite!!

  28. Tonight, 5:08 pm we stopped at Store No.023583 to get one of the new flatbread pizzas There was a sign that said all pizzas were $10.We were charged $12.71. Then we took our pizza home for dinner. The crust tasted like cardboard, the toppings were skimpy and the sauce was on-existent.Our receipt said “chance to win (see back for details)”and there was nothing printed on the back. It will be a long time before I will go back to Pizza Hut. All of the other pizza chains are equally, if not closer, convenient.

    • In fact i wouldnt be surprised if that 2.17 wasnt the tax that the signs never include in the gimmick or sale trying to be made…

  29. I had gotten some coupons off eBay for Pizza Hut buy one pizza get one free !the pizza hutt in Carthage Texas was absolutely rude said they don’t except them in Texas is this true and y do you give coupons if u aren’t going to let us use them! It doesn’t have a state on it! I love Pizza Hut but because of this guy joe who was so rude I want go back there! Thanks in advance for me being able to express my views!

  30. I ordered the flat bread 3 topping 3 way deal and when I called the lady I spoke to argued and tried to tell me it was only 2 toppings and was rude the entire phone call. When we finally got the pizza It was the saddest looking pizza I have ever seen. The crust was burnt and on the cold side we ended up breaking off the parts that had no topping on it. I would never recommend this pizza to anyone. I even took a picture of the ” pizza” to show those who ask wat they can expect so they aren’t as disappointed as I was

  31. Unsatisfied customer!!!

    Today (7 July 2013) Sunday.

    I & my friend visited pizza hut for an lunch at 1 of the branch in Sabah
    Located at megalong shopping mall, dongongon.
    We ordered at around 12.15pm and after that there were another 5 families in after us and ordered. Unfortunately I had waited until a rounded 1.15pm the last
    family who had ordered after us also get their meal while us just drinks, soup & bread stick. I’m so disappointed about their service over this branch. Moreover, next to my table an uncle with her daughter had asked to serve a scoop ice creafor 4 times the waiter & waitress just skipped/forgotten.

    I hope pizza hut corporation can do something to improve this matter or to well train the staff who are dealing with our customer.
    TQ

  32. I ordered the flat bread pizzas today. Talk about disappointing. Practicaly no sauce and no cheese. I was expecting better especially for the price. I wouldnt recommend anyone order these. I had to go get pizza sauce and cheese and heat them in the oven for it to be edible.

  33. We have patronized only PH , when it comes to Pizza ,for years. We spend a lot of money at Pizza Hut. Now I am changing that habit. What misguided executive thought it was a good idea to try and hijack my phone ? When I dial a number I want to talk to the people I called! How dare they take control of my phone! I want to place my order with the PH people down the street who speak English! Three times I was routed to some crackly line with someone who has an accent ! The store personel KNOW me! I want to talk to someone I know.

    I’m done! When I order Pizza it’s because I need a fast solution to dinner! The last thing I want is to spend 15 min getting nowhere fast.

  34. To whom it may concern,
    I live in a small college city (Chadron) Nebraska, last year when you had your $10. any pizza deal it was not honored at the Chadron location. This year, I went to Pizza Hut in Chadron and it was honored so I told a friend about the deal, when she went with several others, Pizza Hut told her it was not being honored. She talked to the manager and they honored the deal. I went a few days later and was told that the Chadron Pizza Hut franchise owner would not honor the special and I had to pay several dollars more than the special.
    This appears to be a problem with your organization; it appears that the people of Chadron are not good enough to receive your specials. I guess are money is not good enough for your franchise owner. I would recommend your organization drop this franchise owner before he/she destroys your reputation within the community. I and my friend are not the only ones that take offence to this slap in the face.
    Normally I would not waste my time writing a complaint, however, this time my friend asked if I would. This offence was insulting enough that I even asked my daughter in California if she was interested in moving here and opening another pizza franchise if I would put the money up. The people of Chadron are just as good as any others from other towns in other states! Drop these franchise holders…

  35. let me start by saying I have never complained on any food chain..we took our family to Litchfield Illinois pizza hut for supper we got there at 640 pm and we were seated right away 25 min later we had to get someone to let them know we had not been waited on so 10 min later someone came over took our drink order and our pizza order. 720 my husband and I had a salad from salad bar at 745 we received our bread sticks..8pm we received drinks at 810pm they came to us and said we are out of the dough you wanted and I said we can not stay any longer I have four small children ranging from 1-10 who were started to get rowdy so I asked for my check to go and I received a 23.46 bill I was really upset that we were there for pizza and they had not even started it…everyone around us was coming an going ….all we got all night was im sorry so at 810 I packed up the kids and took them home for supper….

  36. I just ordered takeout from the Walnutport PA Pizza Hut. After a long weekend of work, I was looking forward to relaxing. I was called immeadiately to be told that my order couldn’t be delivered. I could, however, come pick it up. I’m exhasuted after long days on my feet… as well as quite comfortably setteled into my home for the night. So, now I’m home without the possibility of food, because there’s NOTHING in this area that’s still open. It’s just a little disappointing. Maybe don’t permit new orders to be made? Could the store’s shut off their online delivery options sooner? Then you wouldn’t have cranky unfed coustomers. 🙂

    Megan

  37. Called to order dinner box Alex took my order was very rude hung up in my face I mean worst customer service ever this store is located in Marietta ga on Terell mill rd.

  38. Placed an order yesterday online at 8:59 pm from the painesville, Ohio store and the approx. time for delivery was 9:40… At 10:20 pm I called the store and the guy told me that the times they give you online are wrong he told me they were running at appox. One and a half hours on delivery so I said ok… Well the flat bread pizza and two sub arrived at 10:45 pm and it was the worst, everything was cold and as hard as a rock… Needless to say we had to throw it all away the subs were a total joke all bread 2 pieces of meat and a few shards of cheese what a joke… I had to take pictures because I could not believe it… I should have stuck with Marcos but good job pizza hut your commercials got me, but you won’t get me again…

  39. There is no longer a pizza hut in Sycamore, IL. There is a padlock on the door. You really need to take it off your site. Thanks

  40. I applied for a job online at PIZZA HUT n CHILDERSBURG,AL. All positions were online from Store Mgrs to Servers. This has been ongoing for the last year 2012-2013. When I called to check on my application I was told very rudely ” they ain’t hiring & if they needed any help it wouldn’t be me.” Excuse me but I maybe only 21 but I’ve got more experience than most of the people working here. And to make matters worse we orders two pizzas their & when we got there to pick them up the “MGR” SAID” OH WERE OUT OF THE DOUGH YOU WANTED”. Really Pizza Hut!!! Get your franchises together from owners to dishwashers. Its not good when your Mgmt & staff acts unprofessional.Oh yea & about the job its ok your business is not the right one for a professional person. Fire and hire better trained & professional staff. Thanks for letting me share my comment.
    Callie Forbus Childersburg,Al

  41. Pizza Hut in mt. Sterling sucks. Came in on aug 5 2013, there was no greater we sat ourselves order our drinks and they came out with can pop with no ice. The buffe had nothing on it. The service was less than mediocre. I won’t be back

  42. Today my boyfriend, his son, my son, my daughter and her boyfriend went to eat at the laconia, nh pizzahut and were very disgusted with what we encountered there. The restraunt was dirty n gross. It reaked of an odor that smelt like vomit. The service was not very pleasant. Cooperate needs to pay them a visit n so does the state health inspector. We got up and left. One of the employees came out n yelled to us “wait are you leaving?” My boyfriend responded “yes we are leaving this place stinks and its very dirty. We are not pleased we are more disgusted” she informed us that we needed to pay for the drinks. The straws were soaked with soda. Then as we pulled a couple of dollars out to pay them what they were worth she the employee for pizzahut shut the door on my boyfriends wrist. I will be sending this exact complaint to headquarters and all the local papers. Sincerly grossed out customers

  43. Just wanted to let you all know your fort Stockton branch is being ran horribly. The bathrooms are disgusting and smell horrible. The light fixtures are not put together correctly and the seats are torn. Service take forever! And this is really your company’s judgement but there are way too many people working for the 2 customers here. And they’re not doing anything either.

  44. My visit on Tues. Evening to the Grissom at Culebra location was extremely poor! We placed a puzza order at 8:07, were told it would take 15 min. We attempted to pick it up at 8:29 at which point the mgr. By the name of Brandon told us he didnt have our order. We gave our name once again, gave him the order to confirm. He never asked our ph. # to reference in the computer but did ask us what # we called. He then told us it was at another location. So we drove further down the road just to be sent back to the original location! At 8:45 we headed back to the Grissom loc. Where i was told it was found but under another name and it was found by simply checking our ph. # which again the mgr.,Brandon, never did. Asking for some compensation Brandon stated smugly it was a simple mustake. Refused any assistance, then threw out our two large pizzas in the trash right in front of us! Incredulous..we have been going to that location on Grissom for the last FIVE years . Never again…by the way, we finally ate dinner at 930 p.m. at Peter Piper Pizza ..once upon hearing about our dilemma with Pizza Hut they threw in a few drinks and extra toppings!

  45. I have been using this pizza hut since the late 1970’s. Worked there for a few years in high school.We ordered our pizza and wings online at 533pm for delivery was told it would be here at 553pm. At 615 I called to check on it only to be told very rudely that it was on its way. At 620 it was delivered warm. At 625pm the manager on duty johnathon called to tell me very rudely again that i got my pizza at a very good time. A 30 min late is not a great delivery time for a warm pizza. Would have accepted a sincere sorry. Did not want a discount and sure did not need a shift manager telling me to be satisfied with my great delivery time.

  46. My husband decided to order Pizza Hut today located in Winslow, Az. Brought pizza home and only to find the pizza rollers weren’t cooked, wings were raw and wedged fries were ice cold. He took the food back and the manager informed him the wings weren’t raw, they are injected with a red dye from the company they order from. He replaced the wings and gave us some cinnamon pies but didn’t replace the pizza rollers. Again, the wings were RAW! I have worked for food service for many years and I know raw when I see it! I can’t help but ask myself why they would inject wings with red dye in the center to? I don’t like wasting $40 on food I throw in the trash. Won’t order from them again.

  47. Hello.
    This evening I ordered a pizza, garlic bread and dessert from your Bondi store. The delivery took 1hr and 15 minutes (not the 40 quoted) and did not arrive ‘hot’ as garenteed.. It hardly arrived warm. It is currently in my oven heating up and I am hopeful to eat dinner within an hour and a half of ordering.. Not really acceptable. Also, the delivery man did not arrive with adequate change, and I therefore played an extra dollar or so for my cold meal.
    I usually really love pizza hut, but tonight’s efforts have been disappointing to say the least.
    Thanks, Sarah

  48. This was to no fault of the delivery man.. He hasn’t been supplied adequately, and was obviously given too many jobs to manage a ‘hot’ delivery..

  49. I ordered a pizza from pizzahut #026410. 3523 memorial dr Decatur GA 30032. I placed the order at 8:47pm the pizzza did not come to 11:05.. unacceptable! the driver stated he was the only one delivering. wow….

  50. I was at pizza hut today and ordered pizza and wings. I asked for bleu cheese for the wings and they CHARGED ME FOR IT. Since when does anyone charge for bleu cheese??

  51. I have calling to make an order just now and that stupid indian gal told me ask myself come and pick up! What kind of the service they provided, huh??? Why still need to provide for the delivery order servicing????? Close down better!!!!

  52. I had a pizza delivered from your Rosemount MN location yesterday. the pizza obviously was prebaked and put back in the oven prior to delivery. It was extremely dry, had very little sausage, sauce or cheeze. Had I looked at it before the delivery guy left I would not have accepted it. We ate a few pieces and threw the rest in the garbage. I will never again order from Pizza Hut.

  53. I want to start by saying Pizza Hut used to be my favorite pizza in the world. However in these recent months/years ; ive been disappointed. I ordered a 1/2 pepperoni and 1/2 (regular) cheese pizza, and for the third time the pizza looked distasteful. The pizza hut I used to remember was impeccable. It jad the right amount of cheese, sause, and taste. I took pictures of the large pie I purchased but unfortunately am unable to post it in this comment box. Not only did I get a tiny bit of cheese on the cheese side, but if I were to ask for extra cheese it would cost me $2.00 for the topping. Will someone get in contact with me, there has to be something done about this “new” pizza hut. Who am I to get in contact with? Heeeellllppp!

  54. Let me start off by saying we have been Pizza Hut customers for many years.
    I’m really hoping that customers that has been to the Ashdown Pizza Hut have made a formal complaint/complaints as well. My husband and I went there this evening Thursday August 29th about 4:20pm, and there was only one other couple in the whole place. I saw at least five employees and one child around the age of four running around in front of the counter and in employee work space as well. I wasn’t aware that employees are now allowed to use the restaurant as a daycare/playground and have their children and family at their workplace. We have been there on many occasions when there have been several children/kids of employees having the run of the place and using the dining area to do homework. This to me is very unprofessional, inappropriate and It is definitely hurting their business. The food and service has gone down hill and is unacceptable for my family. We had to wait on our server because he was texting/playing on his cell phone. Another employee finally came and took our order. When our pizza arrived it was fresh and hot but the plates were dirty and still had food on them. Dirty plates are a regular thing and I don’t feel the employees take the time to examine the tableware and silverware before giving them to customers. Once we got another clean plate and drink refills we never saw another employee on the floor. I had to go up to the counter and ask for our refills because the employees were gathering talking and texting/playing on their phone instead of tending to their paying customers. Our original server was the one on his cell phone. We never had anyone bring our ticket or ask about refills or anything. To me this is VERY POOR MANAGEMENT AND BUSINESS. It doesn’t say a lot for your chain and local restaurant. I have worked for the public for twenty five years and none of this would have never be acceptable. This would result in complaints and termination. I do understand that everybody needs their job, but if you are privileged enough to have a job you need to be professional and do your job that you are hired and paid to do. Needless to say the daycare needs to be closed and the manger needs to manage and not bring kids their place of business and allow the other employees to do the same. On several occasions I’ve seen the older kids doing homework while their mother was working. Tonight’s visit was our last and we will NOT be back! Upper management NEEDS TO STEP UP AND TAKE CARE OF BUSINESS. This restaurant is a joke and so are the employees. I hate to make a complaint like this but it’s only right. I really hope you fix these problems before you loose even more customers. I would like to ask one thing of you. I would like a return email so that I know my time and effort wasn’t a total waste of my time.

  55. Dear Sir/Madam,

    Thanks so much for your help. I original planned to prepare some gifts in WangFujing shopping Mall with my kid since she was going back to Australia later. But we were separated from my friend in another Market near WangFujing due to the language problem. Because there is no signal on my cellphone at that time, I have no choice but to find a place with WIFI so that I can leave a message to my friend for my location. I tried to query in a PIZZAHUT nearby in Zhengzhou. Unfortunately there is no WIFI there. However, a kindhearted waitress noted my anxiety. She gave me a glass of water and consoled me “Take it easy”. Then she borrowed me her cellphone and finally assisted me to find my friend.
    It was so amazing that I can get such help in a pizza shop. I’m looking forward to the next Chinese travel.

    Kind regards,

    Riaan Booysen

  56. i love this pizza but after today i am so disappointed. i order online and made a mistake so i called in to change it.after being on hold for 20 minutes i was told i couldnt change the order because i didnt call quick enough? ok but i have been on hold for 20 minutes so how did i not call quick enough? so i then proceeded to cancel the order. the person on the other end said ok then hung up on me. correct me if im wrong but in order to cancel it you need my order information. im quite sure im not the only person who ordered a pizza today. so i called back got the same guy and got the same if not more amount of rudeness and was told i couldnt reorder a pizza today since i had canceled the order. no not happening so i requested the manager and gt hung up on again.i am so through with this kind of service, each time we order from this pizza hut (preston high way louisville ky 40219) we either get rudeness or an incorrect order or a burnt pizza. and since they are the closest one to us we can go to another store for delivery. ok so my question is why should i continue to spend my hard earned money when the service and quality is so crappy?. i then reordered another pizza with the right toppings and was immediately called back and told they were not going to deliver to me because i had cancelled my last which i was told to do, then got hung up on. i called back and asked for management and got hung up on again. called back again and they said to call corporate so i asked for the number and got hung up on yet again. what kind of service is this? id have better luck going to papa johns or dominoes hell even little ceasers

  57. Pizza hut is false advertising 10$ unlimited topping ordered a pizza Saturday night spoke to “Steve” and apparently i could only have 5 toppings on my pizza!!!!!!!!!!!! PATHETIC………… I SHOULD HAVE JUST GONE TO TOPPERS PIZZA INSTEAD………

  58. We ordered 2 large veggie lovers ,2 bread stick n 1 personal pan meat lovers pizza on 9/9 13 that is yesterday from Lakejoy location in Warner Robins GA zip. 31088 n after eating this food every one in family had stomach virus …. Which don’t sound good after spending a big chunk of money …. The quality of food is not good ….

  59. Really!! At 12:30 I’m on my lunch break at Pizza Hut on Broadway, 4 tables besides me. 2 waitresses & 2 pieces of pizza in the Buffett for the last 15 minutes! Rediculoues when a void timer had to tell them another couple just came in & they didn’t even notice. I heard these folks complain it looks terrible & left. Why have a Buffett if u r not going to stock it???

  60. I tried to apply for a position for a delivery driver, but the web site where the applications are kept giving me the runaround. Even though I applied before and had a email address and password. What is going on there?

  61. Worse service ever ordered a”Deal for four” at 9pm from Sharjah to the nearest Al-majaz Branch and its been 3hrs and it still aint here.You guys have the worse delivery system.I called the women she said the delivery guys phone is engaged and now its turned off.She put me on hold and then she hunnged up on me.Then i tried to call again atleast 4 times and no one answered the phone.A strict action should be taken against this.I ordered pizza from a local shop and they delivered it within 45mins fresh. I had to face my guests.Never making the same mistake again,never going for pizza hut again!

  62. I went to Pizza Hut in Cross Lanes WV for my 30 minute lunch. It is right across street so there was little travel time.This is the second time that 3 coworkers and myself went and ended up having to take an extented lunch due to no pizza or bread sticks. Today as we left I asked when is the best time to come since this was the second time at different times that we have came and the experience was terrible, no regular pepperoni pizza or bread sticks. Only supreme, hawaii pizza, and sausage. He explained that they are on timers and always have pepperoni out. I then explained no we had been there for over 30 mins no pepperoni at all, therefore i had a salad bar with desert bread stick!!!! He explained that he had one coming out if i wanted to wait (remember i was checking out and already 10 mins past my lunch). He gave me my total of $6.38 i said well that was an expensive salad he riped the ticket up and slammed the drawer said dont worry about it! I thanked him and left. Needless to say I will not go back to this buffet bar and make sure that my co workers know the service that we received.

  63. Last week we ordered a pizza from the Newburgh IN location something we have done since we moved here a year & half. Only this time we received a little extra after eating half the pizza we found a live roach crawling in the box. The local store offered a remake are you kidding! After not acting management we were told they had a pest control company that took care of that there was actuall no remorse. I cannot believe the attitude after delivering a live roach to a loyal customer very disappointed and would have a hard time ever ordering from pizza hut again

  64. My complaint is with the Pizza Hut that we have in our town. Everytime Pizza Hut advertise the special 10.00 for any pizza. Our Pizza Hut doesn’t honor it at all. When I ask they tell me that it’s for the corporate companies and they weren’t a corporate store. And their management company doesn’t honor the special
    Just really think it’s not right that they can pick and choose specials when ever they feel like it
    I thought it was a national ad and all pizza huts run that special I still ordered something from them but this is the last time. Thanks Mary. From Dixon, Il

  65. I called the Murphysboro office here in Nashville ordered 2 large pizzas and it was told to me 25 minutes when of my pizza arrived it was one hour and the pizzas were very cold the manager I called him back he was acting like some kind of bug on the phone he got smart with me I got smart back and I told him I had two pizzas here that wasn’t worth eating they were cold and not worth nothing and he told me too bad and hung up and hung the phone up on me this is wrong and I doubt motel here where I’m staying 925 Lebanon pike in Nashville its Airways motel I’m in room 17 they recommended this pizza place and they do to everybody I’m going to go up and have the number removed from the office because this is totally wrong and then totally wrong for the young whippersnapper that got smart with me to act this way on the phone on the phone please have someone contact me. Thank you and god bless you

  66. We had the worst experience at the pizza hut in carrizo springs texas bad customer service over charged took to long to get our food 3 other tables were in the restaurant not that busy cold chicken wings and manager didnt care he still charged us for stuff we were not aware of cause our waiter didnt tell us we work for our local ems we had 3 units at the restaurant but now they lost our business .

  67. i made a order for my girlfriend and me and they never called us and now there close this isn’t right because i made a order and i never got it.they said they called and i never got a call.i own a business and i always order from you and now your losing a customer because me and my girlfriend have to starve.

  68. 2nd time I’ve ordered a pizza n the wrong store got it !! Their excuse if u ordered online sometimes the other store gets order !! Well , being my second time I left it there !! This is small town n 2 locations ! How hard can that b for a computer to do wrong ??? Da , they run the world n ur saying this happens alot !! Well , I guess I will c how Liitle C’s n other competitions software is ! I’m very upset !

  69. I just ordered a Super Supreme with a hand tossed crust, from the Pizza Hut in Fredricksburg Texas. I asked for extra toppings and the lady on the line said I could only add two toppings. I asked for extra sausage, mushrooms, cheese and I wanted half with jalapeños. She said the pizza already had 9 toppings and I could only add two. She said I could add two toppings to each side if the pizza, in school I learned that 2+2=4.
    I believe that drug testing is probably in order for this franchise. In the business world, the customer always right. Aren’t they in business to make money? Toppings cost extra, extra means more money! Another customer lost to an idiot answering the phone!

  70. I had a really bad visit at the Pizza Hut in miami Florida …..8th street and tamiami trail / store#12405 I wanted to add pepperoni to my cheese bread and pay a few dollars more and girl was rude and said NO and manager Jose was even more rude. So I order just regular cheese bread and it took 25 min. Then no one told me it was ready and finally I asked where my order was and they said its been ready for a long time!!!

  71. Worst service ,crap pizza one can ever have. if one wants to waste their money for tasting rubber kind of pizzas pls call pizza hut .the delivery is so fast that we would have to call them hundreds of times to get the update and everytime they xome up with one and the only reason that is the pizza is already diliverd, then why the hell is it taking more than 1 and half hour for the delivery .will suggest all never order pizzas from them its just waste of money

  72. My mom order me pizza on line many times and I have never had a problem. until tonight. driver rude ,manger of store rude .mother paid for it and no I have to go hungry. this is not a good way to do businesses.

  73. I work late at night and get off at 8pm and as I leave work I called for a pick and they had me on hold for 15 mins,so I hung up and dialed again and this time they said hold on and which I did again 12 mins.i hung up again and dialed back again this time I held on my cell phone until I arrived they and showed the clerk I was still on hold for 16 mins this was about 8:30 pm and I live 20 mins form the Pizza Hut close to my house is this what you call good Business ?

  74. I will never order from Pizza Hut agin I order a pizza and bread sticks and they sent me the wrong order and when I called the Pizza Hut employ would not let me speak to a manager and would not give me his name and would not do anything about the order being wrong and then hang up on me. I order this pizza from the Pizza Hut on Mahoning ave warren oh in the giant eagle plaza. This was 3 weeks ago and I called a 1800 number I found on the Internet to tell them about this and no one called me back.

  75. Went to the Nazareth pa location tonight for dinner with my family. There was only one waiter on and it is a Saturday night. We were there last Friday night and only one waiter was on but that night the waitress on was very experienced and could somewhat handle being left to tend all those tables. Tonight however was horrible experience. The waiter, not his fault, was not very experienced and thrown into a fully packed restaurant. The woman behind the counter, who I believe was the manager was so rude to this young man who was trying to do his best. I felt very sorry for him. He could not keep up with the demand and she was not very nice to him in front of the customers . After waiting over an hour for our pizza, we asked where our waiter was and we were informed he walked out, can’t blame him. So when the cook came out and said he would check on our food we waited another 10 minutes then we realized he was now helping at the front desk , the manager was now gone also. Everyone in the place started to leave so we followed and left too. When we were walking to our car we found the not so nice manager out back yelling on the phone and smoking a cigarette. Normally I would not complain but I felt like this time I had to. I don’t want that poor waiter, I think his name was Jon, to be blamed I would have done the same. Please start putting some extra help at the Nazareth location on Friday and Saturdays until then we will not be back. Thank You Erika Faust

  76. I called my pizza hut in newark de -rt 273 the store worker named nicole was the most rude and obnoxious person I have ever spoke with. I am csr everyday myself and I never speak to my customers this way. She should have another job that doesnt include answering the phone. I will not be ordering from pizza hut again. I will go elsewhere.

  77. Pizza Hut’s company policy to have restaurants “open for business” on Thanksgiving is certainly the company’s prerogative. Pizza Hut is not alone when it comes to retail businesses that are “open” on Thanksgiving. If it is Pizza Hut’s policy to request the “tender of resignation” from those mangers who refuse to open their restaurants on Thanksgiving (i.e. Tony Rohr of Elkhart, Indiana),then the Pizza Hut corporation is just exercising their legal corporate rights to ensure that business decisions and policies are enforced.
    Like many businesses, profitability is the bottom line. No amount of employee dedication, ethics, quality of service or quality of products will ever replace profitability as the most important thing to many businesses and corporations. From personal experience (not at Pizza Hut), there are only two things more important than profitability in large corporations… 1) corporate executive employment contracts and 2)a legal suit which may name corporate executives as defendants. “God forbid” that a bonus, stock option, or an incentive nestled deep within the corporate executive’s employment contract ever not be satisfied. And even worse, “heaven help us” if a corporate executive should ever become publicly or legally directly accountable for anything they do or do not do.
    Well, I digress from the actual subject at hand; Thanksgiving! Once again I am thankful this year as in prior years for my family, good health, and the ability to help others when we can. I am thankful for the wisdom that God has provided each of us to help determine the path in life to follow and to learn from the wrong paths we have taken. I am thankful that I do not have to look in the mirror and deal with the reflection of a person who had to ask another to “tender his resignation” for the sake of profitability. And I am very thankful that dining at Pizza Hut is no longer part of my family’s policy.
    I look forward to Pizza Hut’s “corporate and legally correct” response.

  78. I am most bothered by the firing of a Pizza Hut manager for his attempt at allowing his employees to enjoy the the AMERICAN holiday of Thanksgiving. You and your commercials talking about how you have improved your stores and your recipes and customer service is all proven to be so much hogwash.

    There is nothing more AMERICAN than the family values of spending time with family. Your firing of Mr. Rohr for standing up for those values, and your deceitful statements from regional manager Mr. Kayser are unforgivable.

    It is rare that a corporation has a man like Mr. Rohr work his way up the ladder over a decade. It is rare for such an individual to demonstratre loyalty to company and employees. You threw that all away, (along with any credibility you have), with Mr. Rohr’s firing and Mr.Kayser’s misrepresentation of fact.

    I prefer to order from companies that are responsive to both customer and employee needs. This is a reason for me to avoid your products, and a reason for me to educate my children to avoid your products.

    My suggestions are to apologize to Mr. Rohr, apologize to the public, fire your public affairs manager, fire Mr. Kayser, re-hire Mr. Rohr & give him a bonus, and then go out and read “The Jungle” by Upton Sinclaire. Bad employers breed stronger unions.

    I mannage a business, and you better believe our goal is to create happy employees and happy clients. You are failing on all accounts.

    Most Sincerely,

    Charles Pearlman, MD

  79. I feel bad for the tony rohr situation, he highlights the best qualities of a great manager caring for the employees, respect, and pride. I feel he should be rewarded for standing up for his people. Besides this whole turkey day thing has nothing to do with pizza unless in some rare occasion the bird gets burnt! Its about family, good food!!! And good times, a great reason to enjoy a holiday with a day off!! If your about profits I’m sure it will cost more to pay all the overhead to have people work than the lack of income you will actually bring in. Not to mention the loss of customers due to this negative publicity, I for one will not be seen in your establishment. And there is way better pizza out there so good luck. happy thanksgiving!

  80. First let me say that Pizza Hut and their thin and crispy pepperoni lovers is a long time favorite in our house,not just mine, but family and friends as well.I am sure we also mix in a variety of crusts and toppings,and everytime I place an order for myself i send a couple of pizzas to Mom and Dad,on football Sunday and family parties we also order our favorite pizzas and tip our drivers well,and let me say service has always been good year in and year out.Pizza on thanksgiving? Only if you are sending pies to a shelter or kitchen (THANKS FOR GIVING).Bake some pies early drop them off to people that would appreciate them,go home and enjoy thanksgiving with your own family.Oh yeah, Mr.Rohr will not be able to do that will he?I SALUTE YOU TONY ROHR, a man with qualities that you a) would like serving under or b) being served by.Pizza Hut please rethink this one all around,being closed on Thanksgiving is’nt the worst thing for Pizza Hut.Use this as a starting point to let your employees know that they do matter,I mean is corporate,going to be open making pizzas on Thanksgiving? Not to mention how I’m going to tell my parents we have to find a new pizza provider,yeah it hurts to say that, but Mr.Rohr is right and if more people like him roared together they would be heard.The pizza kings should not be acting like pawns.

  81. Kudos to the young manager from Indiana. He did the right thing about saying he was not opening his store on Thanksgiving. I am sorry he lost his job over it. Closing the store for only 2 days a year- Thanksgiving and Christmas is such a little thing to expect. I would go to Pizza Hut occassionaly- much closer to my home. From now on I will go to the more distant,family owned pizzeria.

  82. I called to place order at Pizza Hut on Clark lane mo . The manager was rude said he would give me one more chance. I said excuse me, I work at Watlow but I have always been there when ask for delivery, he said he had some that cost them money, but that wasn’t me he said like I said I will give you one more chance. Very rude, then Scott manager said he would take care of me after placing a 200 dollar order he only took 20.00 off order. But he told me he would give us few things free….. Pizza Hut sucks

  83. I picked up 2 lg pizzas on my way home long day at work. Pizza was terrible no sauce no cheese. I even commented nobody in store. So disappointed call corporate gets better I was transferred to fax called back they transferred me again then I got recording store closed called again so nasty suggested I post a comment on facebook all from your customer service people. Pizza was dry no items no cheese. I quit going to pizza hut for a reason! Now I am done I will stick with competitor even cheaper. Pretty sad
    Cannot even send email said duplicate message how finny

  84. I waited over a hour and thirty minutes for nor pizza which the store is like a 10 minute drive away the one in center point Alabama do to the fact that my girlfriend was not feeling good that’s why I didn’t drive to pick the pizza up after phone call after phone call they people kept saying they only had two drivers and it has left the store it will be there in 5 to 10 minutes oh well still no pizza almost two hours a shame

  85. I am a new costumer at pizza hut tonight i was making my first delivery order and i was extremely disappointed. The customer service given to me by the manager “adriana” the pizza hut located at 14433 country walk drive miami,fl 33186 was extremely terrible.I called pizza hut to make an order at about 1140 pm which this might have been the reason why they treated me so terrible i am a new costumer before i made my order they took all my information including address and phone number the address was verified not once but twice by the gentlemen that took my order. When 1230am came around i called back concerned about my order and this was when adriana the manager which doesnt want to inform me about her last name or store number. She answers the phone very crudely and the first thing she without a proper greeting or a hello is “pizza hut is already closed” i then proceed to ask about my order that i have not recived in over almost 50 mins,She then tells me “oh well i cancelled ur order because i called u back to verify the address and it sounded like you purposely foward my calls”not only did i feel this was extremely disrespectful but unessesary since the order taker had verified my address twice.I feel like i was dirrespected. She then tells me very rudely that if i dont like it i can call corporate.I have heard alot of bad reviews about this location and its managers and now Im here to confirm. Hopefully corporate can make a change before you lose another costumer.

  86. I was suppose to have a $25 credit on my account for an order mishap,
    But the next time I ordered of course it wasn’t there!!

  87. Last night we Ordered The Dinner box Deal at 8:18 was supposed to be here at 9:19 was delivered at 10:50. Called them at 9:55 I called 12 times it was 10:03 before anyone answered the phone. When I finally got through to explain to them it wasn’t here yet. The manger explained he would credit me for my next order which was a very nice thought however I am still unhappy. When the delivery driver arrived he ran away quickly after handing me my order saying “Don’t worry you don’t need to tip it’s free” like he didn’t want to wait around for me to realize my $28 dollar order was ice cold. The food was so cold it felt like it had been in a fridge for hours. We had to heat up our food in the oven to eat it. We were both horribly horribly sick today with food poisoning from it so I’m pretty sure they used something expired or old. What confuses me is when I called and spoke with the manager he stated the delivery driver had forgot our order and he had a new order ready for us. When the food arrived at 10:50 there is no excuse for it to have been that cold. When I called after receiving the order to complain about the food being cold and non-edible my call was picked up and hung up on. This is the worst experience I’ve ever had with ordering and quite frankly I don’t want to order from pizza hut ever again because of this.

  88. I went to the pizza hut on Naval Station Mayport and ordered a thin and crispy vegie/ meat lovers in a large. There was a very young man, I would say school age behind the counter. After taking my order he told me my tab was $14.99. I gave him $5.00 and a $10.00 bills. He then went on asking me if I had some one’s as he did not have any $1.00 bills in the register. I could not understand what he wanted but then he went on telling me that he was only working there to buy his sister some xmas presents.
    Still not understanding what he wanted I asked what my bill was and he again repeated to me $14.99….. I finally got the manager and he said his cash register is messed up and my pizza was nearly $17.00. I truely believe that this Pizza Hut is not run properly and the manager may have been useing his own kids as employees.
    Gettying the pizza home I found I had a large cheese and hamburger thick crust pizza. This is the worse Pizza Hut. A few months ago this same pizza hut was fine. I think a new person is managing this store and wll run it into the ground

  89. All I want to do is get my gift card activated and I’ve never has so much of an issue with something so simple in my LIFE!!! Didn’t Realize me receiving a gift was suxh an issue. This is the 2nd issue I’ve had with pizza hut and it’s getting old and may never order or bother with you again. Make your stuff easier and not a headache

  90. I placed my order at 5:38pm ticket #89 Pizza Hut on Macsway ave. columbus Ohio… When my order arrived at 6:45pm I receive my big box dinner and my lg. pizza to find out that the lg. was not the topping I ordered… I call back to location and the manager said he will send out another pizza asked what topping I requested org. And he would fix the problem and take in mind it will be a little bit due to high order volume. Yes… I took in to consideration that it is New Year’s Eve and they are busy so I wait and wait and after 3 hours of waiting… Pizza arrives and it’s wrong once again…. Like man I can’t win..hoping this isn’t a sign of how my new yr is gonna go…so first pizza was pep. Sausage ham… And second was chicken pineapple green peppers and onion… When I org placed order asked for pep. Bacon. Onion green pep. Mushroom … Just couldn’t get it right… I spent 32.24 not including driver tip and I order often from your company…. But differently not happy this time..I got my children feed but moms (my) dinner sucked… A good hot made right the first time pizza for free would make me whom don’t usually ask for much happy… Please do something to make this right cause Pizza Hut made my New Year’s Eve SUCK…

  91. We’ve been going to pizza hut in North Vernon for a year or so now – and the food is good and the servers are great -but somebody please get the bathrooms professionally cleaned.

  92. Over an hour and a half wait for a deliver!!! Pizza was cold!!! Never will I buy from Pizza Hut again !!!! Management is in need of some serious training this kind of customer service is not acceptable!!!!!

  93. Took my daughter to Pizza Hut in Ville Platte, LA for dinner. Waitress was so rude to us and never came back tosee if we needed
    anything else. Told the Manager about it and he said she was the best waitress he has. me and my daughter will not be dining at Pizza Hut again.

  94. Your store in Napa Ca is horrible. Customer service is so poor I had trouble with the website because it did not let me order half cheese half pepperoni. I called the employee was really nice, he sent me to talk to the manager, a real asshole, he could not help he is not next to me to help me, too bad. I would not get the 50 percent. The only reason I ordered it is because my kids really like it. So I started all over again and I could do it but the 50% off did not pull and after loosing half hour between the phone and the line I just ordered it. When my daughter went to the store to pick it up the guy was a Moran So just to let you know I never will order form Pizza Hut again, I used to order all the time when we live in crescent city ca, I had an account for work and I ordered 10 pizzas at a time , your employees there were amazing. Since I moved to Napa, every time I went there, it is bad, customer service is very poor, Good thing this town is bigger and I have many more options to order pizza Besides the store looks really empty and bad. I hope you make some changes soon, you are going to loose a lot of customers with that asshole manager

  95. sir in your co. in india there are many people joined your co. with fake degree exp.certificate education certificate etc in your renovation department in delhi name- sardar karanjeet singh from faridabad haryana his all documents are forged he is 8th class pass he take work in his own co. name reg.with other person name he do work his own not give to anyperson other if give other person work he take bribe from them and also submit over rate and fraud bills,he is spoiling your co. name in india all person he and his colleges are invovled in it and the person also who kept him for this job all take bribe .

  96. I live about 15 miles from the nearest Pizza Hut and instead of going to the closest pizza place I always chose Pizza Hut because I believed they made the absolute best pizza than anyone else ,until Saturday night when I ordered 2 large pizzas to pick up for dinner for me and my 2 kids. I have never had to check my food before I got it home because it was always amazing. But when I got my food home and opened it up it wasn’t what I ordered and I was not even sure what the toppings were they were so few, no cheese at all and very little of anything else . I know you have a deal on any size for 10 dollars but I would pay well for a quality pizza like what I used to get at Pizza Hut. @ Heron St. Denison Tx. A very disapointed customer

  97. I remember someone telling me once that they had filed a complaint against the Manager and a Supervisor at McDonald’s a few years back. They filed a report stating that these two individuals were stealing food from the store, but they didn’t file the complaint until after the Manager retired and this particular Supervisor resigned. McDonald’s responded, “You should have reported this when they were still employed here.” I know you are not McDonald’s, but I don’t trust any big corporation, including the likes of McDonald’s or Pizza Hut because I believe it is only the dollar that matters. I don’t believe you take any complaint seriously if that store is making money.

    In this case, your Manager at the Baker City, Oregon store was unlicensed for months after being hired and just recently got her license back. Remember all that money that was being garnished from her paychecks? Was that by chance, for fines she owed that had to be paid before her license was reinstated? During that entire time, prior to reinstatement of her license, she was delivering pizzas and buying store supplies. I know that for a fact. I wonder what would have happened had she been involved in a motor vehicle accident while conducting company business? Particularly, if someone had been seriously injured or in the event of loss of life. Then again, I am reporting that after the fact, so I guess you can overlook that…right? Personally, as a Manager, I wouldn’t overlook that because it shows dishonesty and a lack of moral ethics and work ethics.

    I would like to ask you one simple question. Why is it you disabled the camera in the back room at this store? That may eventually be your undoing. Let me suggest that you reactivate that camera. Maybe things are occurring there that you are unaware of. If any employee is involved in an accident, including a motor vehicle accident, do you have an alcohol and drug screening completed? Just curious, as this is the policy for any company I have ever been employed with.

    No, I’m not a disgruntled employee. I’ve wanted to report this for almost a year now, but was told not to for various reasons and one of those reasons being fear of retaliation.

    I would also like to inform you that a report has been filed with the OIG (Office of the Inspector General Fraud and Crimes Unit). This report involves federal fraud. I have been informed that two other individuals have also reported this fraud. Hopefully, it will very soon be under investigation and the allegations proven, which would be easy enough.

    So I have one final question for you. Is this the type of person you want managing a store with your corporation?

  98. I ordered pizza tonight (1/11/14) at about 7:30. After struggling to place what I thought was a simple order (medium veggie lover’s, half with no cheese) I hung up and immediately remarked to my girlfriend “Watch: They’re going to mess this up somehow.” I was feeling very Nostradamus-y. My prophecy came true! I received a 1/2 medium veggie lover’s, and half with nothing on it but a thin veneer of burnt pizza sauce. Seriously, who are these people taking orders and why does it seem so hard to get my girlfriend’s vegan needs met? Lots of people are vegans, and more join their ranks everyday. Pizza Hut needs to train their employees to understand that “no cheese” doesn’t mean “nothing but burnt pizza sauce.” And on the other pizza, the sauce missed the edge of the pizza by about three inches, all the way around. If I’m spending $50 on food, the least Pizza Hut can do is to NOT skimp on five cents worth of sauce. Sure, you saved five cents for the company, but at the exact same time you alienated an entire family, and they will no longer be spending our hard-earned cash at what has become, sadly, an inferior pizza parlor. Also sadly, this wasn’t the first time we’ve been disappointed, hence the decision to longer frequent my local Pizza Hut.

  99. I was amazed to see that sweat shops exist in America.Just ask any employee at bulkhead city pizza hut where their always under staffed and over worked. I blame the store RGM for every bad experience that comes from there. Clearly making numbers and bonuses is the main objcective and were all nothing but the means. This store is dirty,and the food is unpredictable at best. I will not be contributing to the RGMs bonus or numbers ever again! The only number I will be giving is corporate. Get a new GEM before it’s to late.

  100. The Pizza Hut in donaldsonville, La needs to be shut down the location never has a driver they always running out of pizza I feel if their not gonna prompt there self and hiring a driver it doesn’t make since for them to open this been happening for the past 2 months . When I call I’m giving the option for carry out or delivery so y ask for delevery if you don’t have a driver

  101. Portsmouth, VA – Ordered 2 pizzas 1.5 hours ago and they have not been delivered. Called the store and was told the driver left with them. I was also told delivery time was 1.5 hours! Papa Johns can put a pizza on my doorstep in 30 minutes. No wonder Pizza Hut is struggling.

  102. Called pizza hut that had delivered to us several times. I was told that store did not handle this area. Called the other store and they said we don’t handle your area. I called the other store the male answered the phone I said hi my name is crystal I just have a question. Do u keep your customers that order often in the system? And the man hung up in my face. I called back I said im sorry we got disconnected I wanted to know if u kept a log because we order often but was told u don’t deliver to this address. Dude hung up again I called back a lady answers and takes my order. Im very unhappy with what happened. And I told her what happened she says ooh ok what do u want to know.

  103. I really like pizza hut pizza and have been going for years. Recently I have stopped going for about six months. Reason is the horrible horrible service and management at the pizza hut in Carbondale il. I recently heard they had switched management and decided to give them another shot. Same story. I walked in and sat down, no one was in the restaurant including staff. By the time someone did come in from wherever I could have made my own pizza. I’m a manager myself and would NEVER LEAVE THE RESTSURANT UNATTENDED. I could have robbed them blind. Needless to say I won’t be back. Its amazing to me how they stay in business.

  104. Ordered. Told about 30 min. Waited 45. Called again they said it had left store. 15 min later still not here so called and canceled order. The store in minden is horrible. Quit going there 2 years ago because of poor service and tried to give it another try. NOT AGAIN!

  105. I ordered a pizza and it seemed like allen was not happy that I wanted it delivered so he told me it would take me two hours to get my pizza. I do not wait two hours for a table at the classiest restraunts without a reservation, I am sick my kids need to eat and I’m sorry I need my food delivered. Kennedy towne center pizza hut has never had such poor service and what a attitude. I asked did they have any salads and he said we have about eight salds. If I can go anywhere and have someone read me a menu of salads why can’t Allen. Oh and they want to deliver to the white house, they better change that commercial.

  106. Ordered a pizza at the Pizza Hut in cranberry twp in PA tonight at 7:23, I was told it would be an hour for delivery. This wasn’t a problem for me. After 95 mins I called them back and they basically called me a liar, saying they never had any calls or deliveries to that address. The man I spoke to was very rood. I will not order from them again. If I was corporate, I would get back to basics. Take care of the customer!

  107. on 1/26/14, I call pizza hut in sauk rapids mn, I never talked to anyone at the store.I ended up talking to someone named pete on your corporate line, I order two stuff crust pizzas, that’s it! This call was placed at 4:15pm, he told me that the pizza would take 45 minutes. The pizza hut location from my address is about less than 5 miles away, in town! He also explained that the driver will have no more than 20 dollars cash on them. The pizza arrived just over an hour later! and the driver could not give us exact change due to the fact that she only had less then 10 dollars on her! this is the third time this has happen to me and our family has decided NOT to order from that pizza hut ever again!

  108. I writing this comment because ever since I move to the Allentown Pizza Hut I have have been very dissatisfied with the service! Tonight I ordered at 5 mins to 6 pm and it took over an hour and a half for them to show up with my cold food order that cost me 45$!!!!! No Ty it’s not the first time and I’m sure you don’t care enough to make it the last!!!!! I will not order for Pizza Hut again and will make sure I pass it a long to everyone I know….and also when I asked the manager how long she told me 35 mins….. That’s just wrong!!!! I will never fall for that again!!!!!

  109. I love Pizza Hut but after my last pizza I don’t think I will be going back my pizza was raw in the middle and tasted disgusting!

  110. I place an order jan 31 2014 8:45pm order # 00222 cashier Jewel store #013164. The cashier told me that would be some deleted, I told that would be fine however my order arrived at my house 10:45pm. Before getting my food, i called the store and i complained and the cashier told me that i could cancel the order if i want after i wait all that time. Plus the buffalo wings box was not proper delivery and dressing was all over the box. This is not the way to do customer server. I believe the store manager should do better job because they lack of employee and the should make the customer wait that long. Pizza Hut i cant believe that you have employees working for you that have lack of customer service. I want to hear from you. i would public this on Facebook.

  111. On Friday Jan 24, 2014 I decided to use the online method of ordering pizza at the only Pizza Hut near me. This Pizza Hut is located in Lucedale, MS which is 15 min from my house. The online ordering system was easy to use & after completing my order I was given a time to pick up my pizza at 6:45 pm which is a 45 min wait. I went to pick up my pizza at the time given & was told that my pizza was waiting to go into the oven. The cashier working the drive up window asked me to check back periodically to see if the pizza was ready. An hour later I finally received my pizza.
    On Saturday Feb 01, 2014 at 7pm I decided to give Pizza Hut another chance at the same Lucedale location. This time I decided to call instead of using the online system. The phone rang several times before I was greeted and asked to hold. After a 10 min wait I hung up. I waited a few min & tried again. I was greeted & again asked to hold. 10 min later I hung up & called Dominos. 20 min later I picked up my Dominos pizza.
    I don’t usually write complaints, in fact this is my first, but something must be done about the service at this location. I’ve used this Pizza Hut for years & it has progressively “gone downhill” as they say. Because Lucedale is a small town there are few option for eating out but that is not an excuse for poor service.

  112. Where’s my order? I ordered at 6:00 and was already disappointed with a 7:32 confirmation. The fact that its 8:15 already annoys me – but being hung up on 4 times really aggravates me. Very very very disappointed. Hello new Dominos or Papa Johns customer.

  113. I ordered wings online Superbowl Sunday. I didn’t mind that it was delivered past the delivery time but I do take offense that the deivery person charged my credit card to include a $4 tip. This overcharge may not seem like a lot of money but it was not authorized by me which is the same as theft. I will be warning all my friends to check their bank statements if ordering online deiveries charged to their card, and you’ve lost an ex-loyal customer.

  114. On February 6, 2014 I called in an order. I asked the young girl on the phone what the specials were. She said that they had a large one topping pizza for $9. I said ok I will take 2 large pizzas. They both were $14.75 each when I arrived to pick up the pizza. I ordered 2 extra toppings thinking an extra $2.50 on each pizza. $9 + $2.50 totals $11.50 for each pizza. Asking the manager why the pizzas were $14.75 each she proceeded to tell me the large pizza with one topping was the cheese on the pizza. I was charged $11and $4.75 for my 3 toppings. I have never in my life had a pizza with cheese being the extra topping when you order the pizza. This is the most deceptive thing I have ever heard. I will honestly say I will never trust your corporation again. I asked the manager why the customer was not told that cheese was the extra topping and she said she was not told to state that and was told to advertise the one topping. I was over charged on each pizza by $2. $9 +$3.75 for each pizza is $12.75 for each pizza and I paid $14.75. The Pizza Hut that I went to was in Cypress California on Ball and Bloomfield. I will be letting people I know to make sure the one topping is not the cheese. I will wait for your response to this complaint.

  115. The service at the Pizza Hut in Valley, AL is completely unacceptable. It is very rare that we ever order from that location due to the sloppy service. You call to place an order, no matter the time, and are immediately placed on hold. Hold time varies from about 7 minutes to about 30 minutes before I give up and just hang up. They claim to be out of anything that you want, constantly. If valley was a big town and the location stayed busy, this would be understandable. But it is not. Every single time you drive by, the place is empty, or close to it. When you walk in, the employees are on their cell phones or goofing off together. If you want this place to improve its income, there needs to be some major changes. This use to be our favorite pizza place. We have settled, over the past couple years, on mediocre pizza, in order to just avoid the hassle of going to this location. Thank you.

  116. Monday, February 10, 2014
    Dear Mr. Michael Nikravan:
    First let me say my first name is Richard and not Robert and I appreciate your reply but must say and issue is that Andrew should have offered to make a correct Pizza instead he elected to not care about customer Service and he they didn’t even bother to ask me if I wanted a remake and assumed that his analysis of the Pepperoni being under the cheese was correct and the customer was wrong while I showed him that no pepperoni especially a double order was even seen when you looked at the Pizza and h s lack of caring ended in utter disappointment with your employee that was not helpful. I’m not sure why I continue to put myself in the same situation again and again and you must understand that that customers who complain do so only because they are loyal customers and this is important to them.

  117. Recently my family and I have began shopping and dining out at stores that offer online survey/sweepstakes. Pizza Hut offers a online survey on each receipt which has led us to chose pizza hut every time we purchase pizza. We purchase pizza for ourselves as well as for group activities. However the last time we tried to take the survey it indicated w had taken the survey too many times. I think that is the same as saying we use your product too often. That is contradicting to what the purpose of the survey is intended for. My after school group chose to not have pizza hut just because they were denied taking the survey and instead chose a more expensive pizza store that did offer a online survey. I would highly recommend you change that policy. If you have the costumers return business and dedicated parentage why would you risk losing them to competitor? Disappointing.

  118. We ordered pizza in madison ohio @ 7:20pm. It did not make it to our home until 9:20pm. And it was cold. I think pizza hut should compensate me something for my troulbes.

  119. Last night (2/15/2014) a group of friends and I went to the Pizza Hut in Bloomington Indiana by college mall. We arrived at 6:27. There were 5 people in our group. The waitress tried to seat us in a 4 seated booth and pulled up a chair but the way the restaurant was set up it blocked the aisle and prevented anyone to be seated in the table behind. So she then moved us to a different table. We placed our order and 30 min later a guy came back and said that they had lost our order and asked what we had ordered again. We did not receive out pizza until 7:52. During the time we were waiting our drinks were only filled once, the employees were behind the counter playing on their phones & laughing, a lady went to pay for their food and the girl behind the counter did not even have the courtesy to get off of her cell phone to check her out, the phone rang several times and they just let it ring I even considered answering the phone myself, I went to the restroom but it was occupied I waited and an employee came out when I went to wash my hands there was no soap or anything to wash my hands. I was very disgusted by this. I was very displeased with the service and I can garauntee that I will not be eating there anytime soon.

  120. Love the new garlc hand tossed! I think we have had or or 5 so far. Great job Pizza Hut we got our in Flour Bluff, Texas! Great service too……we would have liked to have a beer with our pizza….but other than that… Perfect <3 David & Joy Robinson, Gulf Breeze, Florida

  121. I tried to purchase a pizza and my call was picked up through their call center. The agent was extremely rude impatient and hung up on me. I could never reach the actual store to place my order, so i chose to go to papa johna and received it in no time. I’m very disappointed with their customer service.

  122. After reading all the rotten comments given by customers regarding Pizza Hut, I think I’d better sell my Yum stock!! Things can’t get much worse——–or can they??!!

  123. I ordered pizzas online at 840 pm I didn’t get them until 1045 pm………over 2 hours REALLY? Plus the pizzas were cold and the garlic sauce was spilled in the box…..wow im not happy…..I will never order from there again…………

  124. This is the second day in row pizza Hut 11230 n freeway, houston, tx has not delivered our pizza. On 2/19/2014 I called at 12pm they stated it is in route 1230 i called should be there in 5min 1pm called they stated it was ready for pick up at 12pm when I called and asked for delivery, gave address, cc# over phone, they gave me confirmation time. They said it was call centers fault,3:45 del me my void transaction/free brownie dessert. Today 2/20/14 ordered online at 11am will be del at 1238. At 130 called stated it was coming out of oven new. Will be del free. They said they truly do not have enough help or drivers. This location needs to a new manager-Mallory was very rude, placed me on hold 3x then hung up. She never tried to help the situation. stated I could drive over there and pick up my voided transaction. No you bring it to me. I will be reporting to BBB. VERY VERY DISSATIFIED CUSTORMER!!!!!!!!!!!!!!

  125. I ordered pizza and wings waited over one hour. When I called to find out about the delay. I was told the driver had a flat tire. While on the phone listening to this excuse the driver rang the bell I asked her about the flat tire of the original driver which she knew nothing about.

    It’s bad enough to wait for a horrible tasting product delivered cold.
    To be lied to is to much.

    Every person business customer anyone I can find through social edit and beyond will here this story !!!!

    Do not lie to your customers

  126. I walked inti Pizza Hut store #014356 and ordered my pizzas. As I was waiting for my order, I noticed that an order was put up as ready to go after about 10 mins. This would have been great but after 15 more mins, the server finally looks at the pizzas and realized that it was my order. Then I had to ask for the drinks that I had ordered. It wouldn’t be to bad but she walked by it and looked at me at least 4 times and didn’t even look to see if my order was up. Not very efficient service.

  127. The Wilkes-Barre, PA rte 309 pizza hut had rude employees standing around when we arrived around 7:45pm on 2/21/14. The one girl looked at us and said “Seriously!?” Like we were an inconvenience that they had to work. We happily turned around and left, went elsewhere for pizza. A place with clean windows and that didnt smell dirty. If you’re leaning, you could be cleaning! Maybe thats why the parking lot didn’t have as many cars as other restaurants.

  128. This Was the worst experience I ever had in my life. I usually order from papa johns. I was sick so I decided to order out. When I did this order it was 12:15pm only to be told delivery wont be until 3:08pm bc they are under staffed with one damn driver. I called back politely to cancel order when whom ever the manager was had a attitude and hung up in my face. Told me I wont get my money back until 4-6days on my card and could not give me confirmation that my order was voided. Was VERY RUDE… I WORKED AT PIZZA HUT WHEN I WAS A TEENAGER I DO NOT REMEMBER THEM BEING SO RUDE. I WILL CONTINUE TO ORDER FROM PAPA JOHNS OR LIL CEASARS WERE STAFF IS MORE PROFESSIONAL and kind

  129. i ordered the pizza dinner box on line, it took exactly 1 hr for it to be delivered and then they left the marinara sauce out, I had to call the store several times before I got through, which was 15 minutes later, I didn’t spoke with a rude phone person, who refused to let me speak with the store manager or even tell me the manager’s name saying it was against company policy, she said they would deliver me the sauce with in 5 minutes. I’m writing this why wait and it has already been 15 minutes, I’m sure that by the time the sauce arrivedarrives, my breadsticks will not be fresh anymore. this will be the last time I order from this Pizza Hut because of the poor customer service and the manager on rittiman Road in San Antonio

  130. I have never been to a worse Pizza Hut than in Portland TN store # 022176. The mangers are rude, have no managing skills, have no people skills, and should not be in a management position!!!! They like to tell 1 person to do the work of 5 others and set and talk on the phone while pretending to their job which they are not qualified to do whatsoever. One person will be the hostess, cashier, waitress, and whatever else while the others set and talk on their phones and watch. The decline in this store has been going on for years. For sanitary reasons, as well as business aspects the store needs to be closed or fix the problems!!! You need ALL new managers NONE of them which are holding positions as of 2/26/14 are qualified and should be fired immediately !!!! The cooks are not clean and do not follow health guidelines, but yet if the manger likes them it is not their fault.

  131. Ordered 2 large pizzas one meat lovers was fine other breakfast . Breakfast pizza was all crust very little toppings little to no eggs ? Very disappointed .

  132. I call and confirm my order.it never came .then called back was give the run around. Asks for a manger and was never helped. Bad employees pizza hut has.

  133. I am writing a complaint about the Eubank/Montgomery store in Albuquerque NM. This store has got a major problem with well just about everything! I have called in orders 2 times now at least an hour in advance and the pizzas had not been started! No apology, nothing! So after the second time, I talked to a “manager” who said the DM would be in the next day, & would have he/she call me! Still waiting! Btw there was not one person in the restaurant either!

  134. My husband ordered a pizza at 6:15 at our local Pizza Hut for delivery… Ashland City TN.. I called after an hour and the rude youth on the phone said they were 5 people short today… Our pizza came 2 hours after we ordered. We won’t buy from Pizza Hut again!

  135. I ordered the new hand tossed pizza it was more like a flat pizza and it was burnt the o ordered a side order of Que Pappas with ranch sauce. And I received marinate sauce. Am a very disappointed customer . From los angeles Caltech from the pizza hut on century blvd and vermont ave 90044

  136. So I disliked the service Sylmar Pizza Hut the girl who was speaking on the phone was so rude I was trying to cancel an order I made online and this girl had the nerve to pick up the phone after 5 min just saying “we’re not taking orders” and clicked so I called once again and 5 min she picked up and clicked. Never will I ever order Pizza Hut

  137. Last night at 642 I ordered pizza and pasta for my family and was givin a estamited time of 7 17 . At 734 i called just checking on my order . A women answered and said i was up next to be deliverd . At 834 i called again checking on my order as it has now been almost two hours from when i orderd my food. I was then told by the same women that she was just waiting on a driver to deliver my food and i was next. At this point im upset since she had told me a hour ago i was next and asked why ibwas told this. The women went and got the manager. Who then told me that they where out of noddles and he had just found out 30 min ago. And someone tried to call me. Yet i was next to my phone the whole time . I even told him this and he said he was told they tried to call. Now hears the thing my home phone is my cell phone and as we all know it keeps track of all numbers coming and going and no one called. I was told that to day was his last day as a manager and if i do decided to order again to make sure i call and as for emily the new manager and have her take my order. This was the only thing he offered . No im sorry , no we will give you a free order of bread sticks nothing just a we tried to call you when they didnt. I will never order from here again in fact this pizza hut family is now a papa johns family . Based on your customer service you have lost a coustomer for life.

  138. I left church Sunday went and wait expected to get the great pizza that I had been use to. Got it home it was not a great pizza. Why was the sauce and dough changed! The dough was sweet and I can’t tell you how the sauce taste. I use to love your pizza now I have to get Cosco or Papa John I want my pizza back!

  139. I have had the worst experience ever with Pizza Hut… The customer service while nice was not effective…I waited over 2 Hours for my order and even when I supposedly talked to a manager…the issue was not resolved!!!!! Pizza Hut…is NOT A GOOD ORGANIZATION…

  140. We continually have issues with their delivery. This will be the last time I order from Pizza Hut ever. I contact the number provided then told no this is also a call center. However, I can have the store contact you about the order you placed 2 hours ago. Seriously? The order sheet says call your local store for exact delivery information but the number provided with the store information is a call center not the store. Guess this is ongoing and they don’t really want you to reach the store.

  141. After tonight, my family and I will never be returning to Shrewsbury Pizza Hut due to plain rudeness of the manager. As soon as we walked through the door she we were not warmly greeted and also seemed awkward when we pronounced the party’s name wrong. She then said she would be back in a second to take our drinks order. We sat for 30 mind without seeing any staff to order our drinks. We ordered a jug of water which they didn’t provide. When asked regarding jugs of water, I received a deathly stare of inconvenience. Throughout our meal when serving drinks she made snide remarks “how do you expect me to pass this drink, I’m only 5ft2”.
    At the end of our meal we went to the counter to pay, to be told rather aggressively that we need to work out what we had ate and calculate it all ourselves. When one lady asked why couldn’t it be calculated on the till, she shouted “Who said that?”.
    When another person was asking about price, she commented “did you not do mental math in school?” Very intimidating woman! After all the calculations, we did not even receive a simple Thank you.

    Ironically this is the same woman we saw last year when we visited, and wanted us to go online to vote for her as a ‘lovely member or staff’. She clearly has the ability to be nice if it’s to her own benefit!

  142. My sister and niece were fired from Pizza Hut because I could not cross over snow covered Mtn roads that were CLOSED DUE TO MULTIPLE ACCIDENTS!! The “manager” (I’m being gracious using that word) was notified by my sister and myself and was extremely rude and unprofessional. When I asked for his managers name he was somewhat of a bully. Neither Pizza Huts local mgr, district or regional mgr were professional about the situation, my sister and niece were not contacted by any of them. If P. H. focuses on non-employee safety, that’s sad. Maybe these 3 people need a new job!! If your in FORT COLLINS, COLORADO – DO NOT
    GO TO OR ORDER FROM NORTH COLLEGE PIZZA HUT! They don’t value their employees!!

  143. everytime I go to pizza hut up on the rigde ( rochester) I always order the thin crust with the topping I for I always get what they want me to have I say thin crust I get hand toss & don’t get the topping I ask for I live to far to keep going back about the same order always the same people. It’s even harder when you don’t drive.I call back everytime but nothing happens.Some need to do soomething special for me for all the times I go there you would think it might be better the next time SORRY wrong answer. This the type of thing make you want to go some where else.

  144. I ordered a pizza for pick up, I was told it would be ready at five thirty eight. So at 5:38 I was at the drive thru window which I waited 3 minutes for someone to wait on me. I paid for my pizza and then they told me oh it wasn’t ready it will be a little while. So now here it is 6:03 o’clock and I’m still waiting in parking lot. there are now three cars behind me in line.I thought pick up meant exactly that– pick up. Barstow Pizza Hut you need to get better service this is ridiculous! I pulled around parked in front of Pizza Hut 1 waited so I wouldn’t hold up the guy behind me, well he is now pulled around and went inside you didn’t look too happy either. I finally got my pizza it is now 6:08

  145. Ordered 1 hr 15 mins ago. Was promised pizza in 30 mins. Called twice to check on pizza and was totally blown off by two different people who answered the phone. THIS IS UNACCEPTABLE!! One of the guys actually laughed at me, pretending to be shocked that the pizza hadn’t been delivered. I asked when my pizza might arrive (I have kids who have a bedtime) and was hung up on!!!

  146. after reading all the negative feedback i guess I should feel lucky with my hit or miss mr . jim’s pizza. was thinking of changing pizza companies. But with this feedback I think I will stay with mr. Jims. ( local chain)

  147. Feb 9 I order 2large pizzas and LG order bread sticks and cheesybread sticks! Pizzas wrecking not done and all order of bread sticks were way over done! Couldn’t eat any of this! Pizza hut on river ave in Holland Michigan wouldn’t do anything about it! Plus it took them over a hour to deliver and it was cold! I want a reply!

  148. We constantly get Pizza Hut coupons in two different local newspapers and also thru the US post Office mail. When we call to order with them at our local Miami, Oklahoma Pizza Hut they will not honor them because they say they are sent out from Corporate. What’s the deal? If they will not honor Pizza Hut coupons then they should not be allowed to operate under the Pizza Hut name. They want the recognition of Pizza Hut but not the responsibilities of being one. Very disappointing.

  149. We are eating at Pizza Hut on E leopard street in Corpus Christ Texas. We have been here 2 hours and our school never got their order completed. 5 to 6 groups of people have come and gone and we are still here. I don’t understand. Not to mention they have to travel 2’and 1/2’hr Back home someone needs some training here. Call the store.. 3657 leopard street.

  150. Asked waitress to rewipe table because it was sticky. She replied theyre always that way – its the sanitizer. Well Pizza Hut, maybe its time you look at a change with this. Lots of unhappy customers
    Mill Rd location
    Evansville IN

  151. I ordered a stuffed crust pizza a couple weeks ago and the center of the pizza was so thin it was like eating a thin crust pizza, even my husband made a comment to me about it, I have never received a stuffed crust pizza like that before. Now seeing all these commercials really upsets me on how that pizza looked when they look so good on TV, really not sure if we will order from there again

  152. The Pizza Hut in Catskill, NY was the worst place we could have chosen to attend last night for dinner! The waitress was rude and under trained and then we didn’t receive our drinks until the food arrived and then a meal was never made and brought out! When I asked about the meal she called me s liar until she brought the ticket out and then said that it was being made and to be patient! All the cook staff and waitress then proceeded to make jokes and stare at us for the next 20 minutes until the salad came out! We ended up leaving all the food on the table, paid and left! The last straw was when we left they all stood at the door screaming at us! Never agisn will we be going to this place!

  153. today i ordered a thin and crispy large 5 topping pizza with pepperoni, sausage, jalapeños, mushrooms and black olives via my phone when i placed the order there system changed it to a cheese pizza which is crap i will never order pizza hut again i will stick to little caesars PIZZA HUT THE WORST!!!!!!!

  154. I live in robstown,tx….been going to pizza hut since I was 7 yrs old…now im 38….I used to love it, but recently the service and pizza have been so awful….pizza is always cold and looks like they just threw the toppings from a long distance…..And now lobbys closed….Im very disappointed…..At least retrain these employees to prepare the pizzas the correct way……Sorry but no more pizza hut for me.

  155. I just ordered a pizza from your North Catasauqua store in PA. I ordered the $10 any size any topping deal. The pizza was great, HOWEVER, I am disgusted with your delivery driver. I tipped him $2 on the $10 pizza (20%). He then informed me “for future reference” that he only makes $3/hour and a better tip next time would be “appreciated”. Absolutely unacceptable. I felt like taking my $2 back and slamming the door in his face. I will NEVER be ordering Pizza Hut again.

  156. What is the point of entering your phone number and your email when you order online. I order my pizza online today and it gave me a time it would be done so when I went to pick it up I thought it would be done but I was told that they ran out of dough. So why was I not called and told that. Would have been really nice to have known that so I could have went somewhere else instead of waiting for no reason.

  157. Ordered pizza 3/26/14 from Paragould, Ar location. I picked it up and paid for it with my debit card. When I balanced my checkbook tonight I found the amount of the transaction reported to my bank was exactly $5.00 more than my receipt shows! The manager said it was an honest mistake. If it had been an honest mistake, the receipt I have would have matched the bank statement! No way the amount being charged increasing after the fact is “an honest mistake”!

  158. I went to the store in Deloge Missouri, and at the time TV ads had any pizza $10.00, so I ask the waitress,and she said no we don’t do that because we are a franchise, shouldn’t it be the same, if its not the same it shouldn’t be called pizza hut, so my bill for 2 pizzas and bread sticks was over $60.00,so I won’t go there I’ll try the Festus store next time.

  159. We ate lunch at your McAlester,ok. Location yesterday (3-31-14) we ate the buffet. There was no pizza on the buffet. All the time we were there they only brought out two small pizza. There was several people in there so there was never enough for everyone to get a piece of pizza. The pasta was empty when we got there and never filled up. People was sitting there hoping they would bring something out.

    I ask the manager why there was no buffet, she said a cook didn’t show up and she didn’t know how to cook.

    So we paid and left, but will not go back. Several other people was saying the same thing.

    They should not have charged anyone at that time.

  160. I got coupons in the mail within the last week. The one I was going to use tonight was good until the middle of May (it’s April 2). My friend ordered the pizza for $10 as the coupon stated. When we went to pick it up, she would not honor the coupon because of some excuse about it not being in the system anymore since Pizza Hut changed it. This was very frustrating because she didn’t tell us over the phone that she could not honor it even though we told her we had a coupon. It just makes sense to me that if personnel are the reason for the screw up, the store would honor what was promised to the customer.

  161. New cut road store in Louisville ky has the worst service ever. Flat out garbage. It’s literally got to be some sort of joke. I’ve called in a simple order for the last time at that location. I love pizza hit and will always order from there. That store is just awful though. Full lobby with people standing around completely frustrated. Simple fix…send a team leader in there and get those people organized. And… Tell them to start wearing their pants on their waists.

  162. I order a large pizza online at 9:25. I received an email stating my order would be filled at 10:45, after waiting an hour and 30 minutes, the order did not arrive, when I called to check on it I was put on hold for 5 minutes. When she came back to the phone I was told they were working on it now and a driver would deliver it soon. It seemed to me they had not even started my pizza. This is the second time I have used this pizza hut and the second time I have had a bad experience. It is now 11:16 and my very cold nasty pizza finally made it.!

  163. Sioux falls SD 57106
    Pizzia huts # 6053322277
    Ordered pizzia and waited for two.hours no pizzia. Finally called pizzia hut they had nothing on my order. I reordered , thinking manager would at least send coupons for me not receiving my order. Nothing. I am the AGM at a 124 bed hotel. I will never tell my quests to order from pizzia hut. Terrible customer service !

  164. I ordered pizza from the Hwy 54 office in Durham, NC. I have never had such poor service. I’ve worked in food service and generally do not complain. I placed the order online @7:10 and the order should have been ready @ 7:45. The wings for one order was ready,but my pizza had disappeared. The rep said they had to remake it. I said okay and she put the first order of wings in the warmer. After waiting an additional 20 minutes for the pizza, the wings in “the warmer” was missing! The nice African guy offered me another order in the warmer and I left. NO ONE APOLOGIZED AT ALL. NOTHING!! I was totally shocked! The girl that took my order expected me to wait again! As I said this is the worse service I’ve ever had.

  165. I have been sitting in this godforsaken restaurant called pizza hut, for an hour now waiting on my pizza. There are a total of two other tables here. This is not acceptable . I will never return.

  166. IN THE GOSHEN NY LOCATIONTHERE IS A MANAGER NAMED NICOLE SCHULTZ WHO WAS ARRESTED IN MONTICELLO NY FOR LOTTERY FRAUD SHE IS A THIEF,thisIS NOT THE FIRST TIME SHE HASBEEN accused for steeling .DO YOU NOT DO BACKGROUND CHECKS WHAT OTHER KIND OF CRIMINALS ARE WORKING THERE. NOW SHE HIREC HER MOTHER WHO HAS A DIFFRENT NAME AND GIVES HER ALL THE HOURS. ONE SHADY INDIVIDUAL WHY IS SHE A MANAGER WHY IS SHE EMPLOYED THERE SHAME ON YOU PIZZA HUT MANAGERS NAME NICOLE SCHULTZ MOTHERS NAME JOYCE EAGLE CORPORATE LOOK INTO THIS GOSHEN NY LOCATION

  167. Obviously you don’t care about these comments or complaints. Decided to try one last time today, same old story. Don,t honor advertised prices. Spreading the word to all my friends and family. We will boycott. Papa johns and dominos is looking good. Thanks for nothing.

  168. My wife an I have had the worst experience in pizza hut ever from the time we walked in the door. We were not seated we waited for 5 mins to be seated then we sat ourselves. As the waitress was in the back on here phone texting an acted as if she never saw us but when she did come out of the back the first thing she did was wipe her nose with her hand an grap a tray of pizza an seated the next group of people at the time she had just put her phone away an was ready to do her job. I had to ask her to get menu. Service was horrible and the sale bar was old and dry.

  169. I purchased a large pizza and 8 wings I requested the ranch dressing since it usually comes with 2 dipping sauces. The cashier (India) at store# 023580 on April 12 at 5:36pm told me that they didn’t come with anything and went on to state she had been there 2yrs and don’t ever recall any ever being give with the wings!….and all dipping sauces were $.50 each. Pizza Hut has to much competition to start charging for something that was included(upon request)with their wings, I can see charge for extra like they once did. Are times that hard?? Your wings are good but so is KFC and Papa Johns! Where I plan to visit for my next fast food run!!!!!!!!!!!!!

  170. Who ever anawered the phone tonite at Pizza Hut in hendersonville tn. Tonite needs to be fired sorry customer service . Not very cool I am a Pizza Hut fan but also like dominos if I have to talk to her again will quit ordering from you signed ronnie

  171. As I found out the manager of the Lake Worth store dishes out fiction as the main dish. I also see the apple doesn’t fall far from the tree. After two calls to the Reg. Mgr. the night of the action and another the next morning I called the Corp. office and via VM I was promised a call back in two hours. We are now at the 3rd hour and no call… Big Surprise! While I will add the Reg. Mgr. Chris did at last return my call with the excuse his phone had gone dead the management at Corp. has not. Seem the people at Corp. basic training is to lie when the truth is better. Late delivery, cold product, no product all topped with a lie for bad flavor. Take my advise and never order from Pizza Hut!

  172. I ordered a pizza and one garlic sauce on line to be picked up in Fort Scott KS. I received a confirmation on the order all most at once. The amount was $11.52 and would be ready for pick up in 15 minutes. When I arrived they only showed the garlic sauce. They would fix my order and it would be ready in 15 minutes. The employee said they had alot of trouble with on line orders and that I should call the store and check to see if they have my order, any time I place a order on line. I had to sit in parking lot for 20 minutes. This not good service. When I returned home I checked my computer and the order confirmation was there.

  173. I had very bad experience in Pizza Hut port Isabel on Thursday 17th for 45 minutes I couldn’t reach them on phone they weren’t answering at all …I had to go to them and when I told that to the manager he was very rude he said because they were busy , they had only 3 tables with customers and they weren’t answering any phone calls , his name edward garcia , he continued to argue and was non professional initially he wrote his name and managers name on paper then tried to take it again …I can’t imagine how would be his attitude if he had more than 3 tables …this job seems too much for them to handle …they need more professional staff who are able to handle work not just try to escape from it

  174. Del Rio Texas Pizza was the nastiest Pizza Hut I’ve been to in the last 25 years. Filthy, unsanitary, disgusting place.

  175. Went to your Pearl Mississippi store on highway 80 call and order got there to pick it up waited about five minutes that was okay the lady that waited on me paid for the pizza the walk back over and plane site where they prepare pizza sit down eat a heard dinner and front of the customer she had chicken walk by the front with her chicken bones thru in the trash white her hands on her pants and apron and went back to work and I have pictures if you would like to see it it was real refreshing the more I think about it I really should have left

  176. Wings wer good breadsticks wer good but the pizza was 100% garbage thin crust with no sauce and taste like card board…. I would have just orderd papa johns and now I’m regretting it. Pizza hut your food its now one of the nastiest places to get food papa johns is better little Caesar’s is even better for 5 dollars…. And why did I pay 40$ for some wings bread du

  177. Ordered online and went to pick-up order…parts of order missing; this has happened to me 3 times in the last 6 months. I had to pull around and sit in my car for an additional 25 minutes; waiting for someone to bring the rest of my order out to me. However, they never came out, had to get out my car and hunt down the rest of my order. I am so thankful my location is getting a Little Caesars within a month. Very bad service, won’t be eating there again, I am done!!

  178. I stop using the services of Pizza Hut for many years, the main reason was the customer service, including the managers task..But I found the Pizza Hut store on 10780 on Jefferson Blv. that It has the BEST costumer service of the WHOLE California plus the best Pizza of course…..if you go by any chance, over there, please ask for Jesse…he is number one, and I believe if Pizza Hut do not appreciate his effort and his loyalty others companies soon will do it ….Corporations, listen, is not for the Pizza, is for the service, you got it?

  179. I order a pizza today at 12:30 online. My order was suppose to arrive here at 1:17. I called the store and it took them long to answer. So once someone answered, he had an attitude. He said” the lady will be there, she had other orders, and it was like an 1hr ago.” I told him thank you. I was VERY NICE. So I waited longer and still nothing. I called back and was about to cancel my order and he did not even asked why I cancelled my order. He just rushed me off the phone and I didn’t take that very polite. I don’t think they my family and I will be eating Pizza Hut for a while. So rude and disrespectful.

  180. Long time customers but I will not ever order Pizza Hut as long as I live due the the fact they do not value their customers loyalty or business that we as paying customers provide to this business had a real bad online experience with a survey questionnaire explained to several pizza huts reps and I was dismissed and told to pretty much go else where and have the company that had promised me. The gift cards I understand that they didn’t offer the cards directly but as a customer that has been providing business for years I would been treated better or a hell offer a coupon that didn’t have the decency to do that well good riddance Pizza Hut see you will get another penny out of me

  181. me and my girl friend order wings around 9 pm and it is almost midnight and still have not received our order. this inst the first time we have had this problem. the store in Pittsburgh PA on Carson street is the worst store i have ever seen. it should not take over an hour or us to get our food, and it has been 3 damn hours. i will never be ordering from this company ever again.

  182. I placed an online order for delivery on May 2nd at 1:31pm and got a generated response statong my order should be delivered at 2:46pm. I called the store at 3:00pm and was told my order was on its way and their records showed it would be delivered at 3:15pm. Its now 3:20 pm and STILL no order. I did not appreciate bring told that if i cancelled my order it would take 3 to 5 business days to receive a refund. Plus i was on hold for 10 mminutes before getting that reply. I will NEVER order from pizza hut again.

  183. Store location on 34th St, St Petersburg, FL. We ordered a large thin crust pizza with mushrooms to go. When we got home 5-10 minutes later, the pizza was not hot and the crust was dry, burnt and tasted like cardboard. There was hardly any cheese or sauce causing it to be very dry. We were hungry and ate it anyway. We hadn’t been to Pizza Hut in 10+ years! and now we remembered why. The pizza is terrible!!

  184. Well let me say that last night I ordered pizza at 8:51pm online and when I checked out ir said my pizza would be delivered at 10:31 pm then I’m looking at the clock it already going to be 5 mins til 11:00 pm well then I get a call its the delivery he’s saying did you pizza and I said yes. And then he’s all like well one of you need to come out and get your pizza first I was think how rude because he was just talking with so disrespect and then I said to myself aren’t they suppose to knock at your door well I just know this was the most horrible service ever do not order from 850 Chancellor Park Dr. Charlotte, NC 28213

  185. in Bremerton, Washington on Sherdian Rd Across from Abertson Grocery Store there land for sale. Can you put Pizza Hut there And also can you put 6 table outside for people to eat their pizza and 6 table in side and also be one of the first pizza hut to have a fire place inside. and also sell Starbuck coffee too. This would be a big hit Starbuck is a big hit in Bremerton, Washington. And also sell different kinds of Salads too and M&M Candy too.
    Hope to see this come in 2014 please and on Wheaton Way and Perry ave put signs up letting people know where PizzA Hut is.

  186. IM FROM MOBILE AL I WENT TO THE PIZZA HUT ON COTTAGE HILL. THIS PLACE IS AWFUL.. I ORDERED TWO LARGE PIZZA WITH SAUSAGE AND PEPPERONI. I GOT TWO CHEESE PIZZA’S. I AM PISSED OFF. IF THEY STPP PLAYING AND MAKE THE FOOD RIGHT EVERYTHING WOULD BE OK… I WILL NEVER EAT PIZZA HUT AGAIN. I WAS A LOYAL CUSTOMER…

  187. I’m not satisfied with our local Pizza Hut in umitila florida we called for delivery they tolled us it would be an hour we waited and called after an hour they said it would be another 30 to 40 min. This is not right I should not have to pay for my order when it’s that long this will be our last time ordering form Pizza Hut could get it from hungry howies in 30 min. And the pizza was cold

  188. We ordered pizza 2 hours go 2 days on row they never deliver in hills borough and then after we on papaa Jhon they were really right on time same on pizza hut

  189. Hello,

    I am a loyal pizza hut customer, most of time take my pizzas to go
    But today I went to pizza hut at Busch Blvd (right on front of Busch Gardens) for the first time to dine in and experience a the worst Service since I got to this country.
    First, my chair was broken. Second I had to beg two times the waitress to take my order
    My soda took around 15 min to arrive and my pizza almost and hour. I complain about how long the pizza was taking and the waitress told me that I had to wait
    My fiance and I were so mad that before the pizza arrived we walk out to pay for our soda and leave and that time they told us that the pizza was ready so we came back only because we were starving
    Next to ya another family were also complaining about the bad Service
    After the pizza arrived the waitress apologyzed 2 times but either way was a terrible Service

    I hope you take that into consideration because I am going to think twice before dining in in another pizza hut again

  190. Hi to all who can address this issues,

    I am so disappointed ! I went into , PizzaHut May11, 2014, located in A Unit of Dodsal Enterprises Pvt. Ltd., Shop No. 26, 2nd Floor, Phoenix Market City Mall, Viman Nagar Road, Pune 411014 (27588 Ashish C, CHk 6901 Guest 2(But we are 3). (Store Manager Mr. Ravi Vagukar), Please find the attached feedback ID snap short and bill for your reference(for taking immediate action)

    According to the receipt I was issued, my arrival time was 8.22PM(IST) and I was in table at 8.06PM(IST) ! That’s the first written lie!! and we ordered at Garlic Bread with Cheese 1, Chicken Wings add 1, Classic Caesar Salad(Non Veg), 2 Lemonade, 1 Fresh Lime Soda, 1 Double Chicken Feast So Cheese, 1 Chicken Birizza(In Place of Classic Caesar Salad) 8.15PM(IST), Next, after over a 20 min wait we start receiving with WORST PRESENTATION AND WORST SERVICE(Even the don’t have tissue papers on table and wash room) 1st Drinks, 2st Hot wing which was ok, 3nd garlic Bread with Cheese(WHICH WAS COLD), 3rd Pizza(WHICH WAS COLD AGAIN and which very few chicken pices(Single), even cheese was not properly baked),

    Now again attended drama begin, person Mr. Ashish informed me we don’t have Classic Caesar Salad at 9.00PM(IST) “How come you don’t have cheese?” thereafter we ordered Chichen Barizza inform me explanation was given by Manager(Shameless smile) was Mr. Ashish join yesterday and we don’t have Classic Caesar Salad from last two days(HATS OFF TO PIZZA HUT AND THEIR FRANCHISSE), after that again the worst service in the means of quantity(What the hell they are doing there) Manager claims that its Birizza rice is 250gram but its hardly 100gms( just keep on your mind we are not gone out first time).

    I appreciate if you guys take serious and immediate action to the cause!!!!

    Hence, I am here writing this review !! Additionally, the two largest wings in the order were also “RAW” !!! Shameful service and worse quality !! Sorry PizzaHut, I think you know You already start losing a customers! I think you needs to be re-trained in the art of customer service and availability! How sad for you all !!!

    Regards???????Thanks????(Not getting words for Pizza Hut)

    Sunil Arya

  191. WE were in the Pizza Hut in Washington, Iowa last night. The service was terrible, and with only a handful of people in the restaurant, we waited at least 30 minutes for our pizza, and it was luke warm, at best, when we got it. We had to hunt the waitress down to get our bill. She had never come back to the table to check on us, for drinks or if everything was alright. When the manager came to check us out, I complained about the service and the temperature of the pizza, and she just stood there and checked me out, like I wasn’t even talking. I asked her about getting some sort of compensation for the horrible experience, and she told me that she wished I had said something earlier. I told her that I might have, had I seen the waitress again.
    In the end, she reluctantly offered me a gift card, which I declined, because we will never set foot in that Pizza Hut again. Our feeling is POOR SERVICE!!! POOR MANAGER!!!!!
    I will say that I called the Pizza Hut in Iowa City, Iowa(Keokuk Street) and told a shift manager of my experience, and he offered me a credit, and was very sorry for my experience, and hoped that I would come to his location. I declined, because it wasn’t that store, I just wanted to get a phone number or website so that I could let this be heard by someone that might check into this ( what I feel is)mismanaged situation. I will still visit Pizza Huts, cause I like the food there, but I will not visit Washington, Iowa ever again.
    Jeri Baldrige

  192. I ordered pizza at store number028738 address 1737 berryesa rd, San Jose. Store manager was barrow. She delayed our order by half an hr. When we asked she told its nt
    Her cool mistake and not ready to applozise. Worst customer experience. From now onwards no pizza from berryesa location

  193. On Friday, May 16, 2014, we decided to order from Pizza Hut. I had order the box that comes with two pies, any kind of breadsticks and wings. I originally had the order on my phone but called our local Pizza Hut in Linden, NJ because I saw a price deference and wanted to know why. I ordered the same thing that I had on my phone but when I got my order, I had breadsticks instead of cheesy bread. Mind you, she said that it would cost a little more, this is why I had called instead of ordering online. I called Pizza Hut and explain my situation, the manager said that he would send the driver with the cheesy bread. All of a sudden, I get a call from Pizza Hut and it was a girl saying that they would not bring us the cheesy bread. I told her that I had already spoken to the manager but she said that the manager just looked at the receipt. So I told first, you check the receipt way before telling the customer that they would bring the cheesy bread. Two, I told the girl on the phone that I wanted cheesy bread, remember she told me that it would cost more. Three, Pizza Hut, in order to have your customers come back for more, is that a customer is always right. With that being said, there are plenty of other Pizzerias around us, that we do not need to ever order from this so called Pizz Hut place in Linden, New Jersey on St. George’s st ever again.

    Thank you

  194. Its Saturday 05/24/2014 and I believe I jst witness a incident 1 and a half ago I went to dine in at the pizza hut in cooper city fl, 11091 sheridan st and i witness an arguement between two employees 2 young ladys and come to find out one was a manager and her name was ashley she help us to our table so tht we can dine in and the other young lady was a driver they ended up getting into and argument it didnt seem to harmful with what they were saying until I heard the manger her name was ashley call the other emplyee who was an african American a BITCH and I seen her walking to wards her and tht was very disrespectful and unprofessional to call your employer a bitch especially infront I f customers and I had my children with me I WILL NOT EVER again dine in at tht pizza hut I didnt feel comfortable at all I would give tht pizza hut 2 stars and I jst hope the African American young lady will be ok bc I felt really bad for her never again will I go to the pizza hut off sheridan st in cooper city and I also see how the managers was laughing at her and talking about when she left thts so sad and disrespectful and jst wrong never again will I go to tht pizz hut location

  195. The ads on t.v with Blake Shelton are advertizing any pizza any way 10.0O. Went to get one yest and was told they are 11 00 Looks like a case if false advertisement to me. Not really fair to us pizza hut lovers. May need to report this

  196. The Pizza Hut in Grove City Pa. The service was slow, a bunch of young kids fooling around, making people wait who are in the restaurant. We ordered a surpreme pizza, the kid brought us a cheese and stood there like we should have accepted it. We ordered cheesy breadsticks. Some were and the couple on the side were cinnamon. My husband ordered coffee, none made but they made it. They just stood up by the kitchen and kept fooling around. They needed adult supervision. We had the same thing happen a few months ago but thought we would try again. We won’t go back!

  197. Called my order in as usual. Paid for my pizza, the girl threw my receipt away then walked off. Five minutes later someone comes out to ask if I’ve been helped, then tells me I haven’t paid, finds my receipt in the trash. Apologizes and come to find out my pizza was done this whole time. They send the young manager out who doesn’t do anything. I will take this to social media I’d someone doesn’t contact me. Completely unexceptable!

  198. The Pizza Hut on Scottsville Pike in Lafayette, Tn, should not even be in business! My husband and I decided on Memorial Day to have pizza for supper.We arrived at the Pizza Hut on Scottsville Pike in Lafayette, at approximately 6:00 pm. We were told to have a seat in the back booth, which we did. The table had not been cleaned off from previous customers. When our waitress came she said “oh ya’ll can move to the next booth. That one is dirty. So we did. She took our drink orders and when she returned she asked if we knew what we wanted. I said “well I was going to get a salad but the salad bar is nasty, and needs to be restocked. She exclaimed what do you mean nasty? I said what little bit of salad is left is strung all over the bar and in the floor. the rest of the containers are empty and it is supper time. At 6:10 she took our pizza order, turned it in, and proceeded to clean and restock the salad bar. She finished at approx. 6:20. Did not come back to our table to see if we would like a salad. Just to let you know there were 4 people in there plus myself and my husband. At 6:25 we watched a genmtleman from another table go to the front and pick up his own order that been sitting there. 2 pasta orders. Nothing tastes better than cold pasta!!! At 6:30 our waitress came by and ask if she could get us anything-DUH!!!My husband said how about our pizza. She says oh it will be out soon, only takes 10 minutes. I said, excuse me, we have been here 30 min. She proceeded to inform us that there had been a lot of delivery-take outs. To which I said does delivery orders come before customers? Our pizza is sitting up front on the counter where the delivery girl is hanging out. In fact she is leaning over it. I don”t think we want a pizza that has been sitting up there while you have been out of sight for 10 min. We sat and watched all the delivery- take outs leave while our pizza sat on the counter and got cold. There were nothing but a bunch of kids working. I guess they got a free pizza because we left=never to return to Pizza Hut in Lafayette, Tn again!!!!!!!!!!!!!!!!!!!!! SAD SAD SAD

  199. It took a hour for the delivery driver got to my house the pizaa was cold and i called up the pizza hut on independence blvd matthews nc 28105 and itold them the pizza was cold can i get one thats hot a fresh the lady that answerd was very rude asaying no i will not be ordering from pizza hut again

  200. I went to Pizza hut in Williamsburg Ky, with my school on a field trip and the waiters and the MANAGER was VERY rude to us. They uses profanity, rude comments and forgot some of our drinks and made a comment to one of the students to “get his own water because he needs exercise.” I am VERY upset about this and I will call corporate and costumer service every day until someone does something about it!! I will do whatever I have to do until these workers are fired and I get to sit down at pizza hut with my friends and have a nice, calm and FREE meal.

  201. This is the first time I have ever seen the Pizza Hut here in Baltimore Maryland / owings mills where the dinning room is a mess . Dirty tables , the floor is a disgrace , I have never seen dinning room like this and I dine here often because the service has always been good along with the food , but today Sunday 6/1/2014 6:30 PM I’m very disappointed in what I’m seeing.

  202. I hadn’t been to Pizza Hut for quite a while as I usually take my grandkids to either McDonals’s or Burger King for their dollar menu. However, Pizza Hut has always been my favorite pizza place. Well, a few weeks ago I stopped at Superior, NE, Pizza Hut & got a pizza. The sauce was different than it used to be and I liked the old sauce better. Then today I am in Grand Island, NE, so decided to eat at Pizza Hut. I ordered my standard Pan Pizza Personal Pan Supreme that I LOVE. But here, too, they have changed the basic sauce. I don’t know if others think to complain, but bring back the old pizza sauce for those who don’t like the new sauce. Thanks for listening to my complaint.

  203. I ordered the extremely meaty and the extremely spicy more like extremely stingy had to order twice. Not happy

  204. I attempted to order a meal box from the carryout location in North Olmsted, Ohio. I keep an EAGLE eye on my bank accounts and used a card that had WAY WAY more than the $15 that was needed for this order. The manager on duty tried to run my card three times and kept saying it was declined. She seemed to be staring at the numbers on my card. That made me uncomfortable. I refused to give her another card for fear of what she would do with that one!

    Sure enough, when I went home, I checked online and also contacted my bank directly. The transaction should EASILY have gone through. This tells me that either the manager was incompetent or had ulterior motives for continuing to stare at my card and attempt to swipe it. I refuse to go back to this location and will file police charges if I see any fraudulent charges to my card in the near future.

  205. 2 weeks ago we ordered from Pizza Hut in Grimes, IA and after called 3 times and been given every excuse in the book it shows up over 2 hours later. We decided to try one more time since we love Pizza Hut pizza and ordered pizza tonight about 5 minutes until 6:00 p.m. Another 3 phone calls later it is now 8:18 p.m. and the pizza still hasn’t arrived. And to top it all off, when we called the pizza hut employee hung up on us. We won’t be going back again. Corporate Pizza Hut needs to improve their customer service. This is ridiculous!

  206. Ordered from the Blytheville Arkansas Pizza Hut. Placed the order at 7:50pm. I called at 9pm to see where my order was and the young last answering the phone hung up on me. Hoping it was an accidental disconnect I called back and she got smart with me saying it would be right there. I called back at 9:18pm and spoke with the manager who assured me the pizza was on its way and would be hot. At 9:35pm I call the manager back and cancelled my order. There is NO reason for it to take one hour and forty five minutes for a pizza to be delivered across town when I live 15minutes away!!! The lpoor customer skills that girl had that answered the phone was ridiculous. Not a good way to make a first impression. I don’t care that they were busy. There should be some way that this location can get their act together and provide this town this descent customer service! I will never order anything from this location again. Stay away from the Blytheville, Arkansas Pizza Hut!!

  207. It is disappointing to know that pizza hut has the worst inventory management I have experienced so far. I have always experience good time at pizza hut but this time it was really disappointing. I went to pizza Hut but i was communicated the base is over. Also it is sad to know that the staff is least bother about customers requirement the staff personnel named Mr. Rakesh at Thakur Kandivali store, Mumbai. is the most inattentive person ever seen….
    Really disappointed from Pizza Hut India

  208. Drove 10 hrs home from working out of town. Decided to rent a movie and have a family night and order some pizza. After a hour of waiting for pizza we called to make sure everything was well. The young lady spoke to me as if I was a chiled and hung up on us. Very disappointing. This is the pizza hut located in alvin tx. Store # 027159

  209. My boyfriend and I ordered a pizza from pizza hut in sarasota FL when we got the pizza some of the pieces were upside down we called the store at once as the delivery boy ran off as fast as he could.anyway the girl on the phone was very rude.plus the pizza was late so we have taken out business else where.

  210. Ordered pizza at 5:18pm, itn is now 7:16pm and no pizza. Driver came at 630pm with someone else’s order. At 700pm no pizza, called store they said driver just left but had two stops before us……really….Ive been waiting 2 hrs and you put others in front of us. So we call store, they won’t give us our money (paid by credit card) for 6 days…..This is terrible service. I will NEVER EVER EVER order from Laburnum Ave Pizza Hut again

  211. i order a pizza on line showed up early very happy then got up to apt bite down way under cooked called back told hey be happy it was early when i said i wasnt happy ok im posting a note on your account do u want something more worse customer service ever im really thinking of quiting ph forever

  212. I called and placed an order for a large, stuffed-crust pizza with ham, pineapple and bacon on one half, and chicken gourmet with white sauce on the other half. I gave my credit card number and was told my pizza would be on its way. A few minutes later, the restaurant calls me back to say I can’t have white sauce on one half and red sauce on the other. I have done this several times before so I didn’t understand what had changed. I decided to change one half from chicken gourmet to all meat to accommodate the restaurant. However, when I look at the app online, it gives me the option to order the chicken gourmet with white sauce on one half and red sauce on the other. Needless to say, I am disappointed with my service tonight.

  213. Hi. I order today at the store of 200 east Palmdale blvd and there was a women named Lorie she helped me on figuring out what deal I should get and told what prices were. She was very nice and respectful. I am truly happy to come in and see such a nice person with a smile and happy to take my order. The food was great thank you to the Cook’s and staff. I will be back

  214. Pizza Hut located in northern blvd, flushing New York City has the worst delivery time

    I ordered my pizza almost 2 hours ago. I understand that pizza takes time to make and I am fully aware that Pizza Hut has a computer timer that tells us the exact time that it goes out for delivery.

    It’s been an hour! When I called they told me it had left awhile ago and that the store is really busy.

    If that’s the case, then the computer time calculator should estimate that time as well.

    The worst experience ever- Pizza Hut, you just lost your customer!

  215. When i placed an order online i called heather afterwardsvand asked that she tell the driver to contact me when he arrived at the delivery location. No call ever happened and i called heather back told her it was taking a long time from it being delivered at 9:13 to not even being delivered. Apearently he came with no contact to the customer and asked others… when he didnt find me he left with my pizza. This was the worst service ever and i loved this place now i hate it and am not happy with any portion of it once so ever. I am most likely never going back to the one on east 40 hwy.

  216. The pizza hut on west ave has rude employees and cant make pizza right. I ordered three cheese stuffed crust and I got one cheese with almost all pepperoni and hardly any ham on a half and half…I threw it away but they wanted it back so I never got to eat the pizza I bought.
    It was a waste

  217. Your automated system is worthless. I have determined this after attempting to use it successfully three times, without success. Also,.I received an email saying order online and save 20%. I tried from 430 to 1015 pm today and could not place an order. When are you going to figure it this system is not working.I have been a customer at the same hut since 1978, but you are ruining their business. Little Caesars pizza is looking and tasting better ever day

  218. Your automated system is worthless. I have determined this after attempting to use it successfully three times, without success. Also,.I received an email saying order online and save 20%. I tried from 430 to 1015 pm today and could not place an order. When are you going to figure it this system is not working.I have been a customer at the same hut since 1978, but you are ruining their business. Little Caesars pizza is looking and tasting better ever day

  219. Why do you send me emails for discount that cannot be accessed online. It is an online sale. I tried for six hours today, without success. Then I finally drive to the local hut. Your it dept is miserably .failing

  220. In Houston tx I never have experienced such rude service I was witness to a customer getting yelled at by the manager in store 312020 simply because the customer asked for a refund the customer was told that there were no refunds and the manager went on a rant about how pizzas aren’t magically ready and if he came back understand that fact the intire crew were very ride to customers that simply were tired of the looooooong wait I was mortified I will never eat at pizza hut again

  221. I ordered breadsticks and as I was enjoying my dinner there was a bug on one of the breadticks, the most digusting thing. Obviosly I called the restaurant and they just wanted to deliver a new order of breadstick, which is not acceptable because not only my dinner was ruined but I had to wait another 45 minutes for the delivery. what is wrong with them, don’t they know people get sick. I would post a picture but I can’t do it here

  222. Pizza Hut should stop advertising specials that most stores do not honor. I was all ready to order when a message pops up that this store does not participate. I selected another location with the same results. We decided to have hamburgers. Doesn’t bother me that they lose business – does corporate care?

  223. Worst pizza ever!!! I ordered pizza and pasta it took over an hour to get here, the pizza was cold smashed to the side of the box the tomatoes were cut in massive chunks and the pizza was uncooked, the pasta was cold too and the noodles were still hard and uncooked. Worst pizza ever!!!!!!!!!! Silver city NM 88061. I am still hungry and now have to go out and buy some thing to eat for the second time!!!! I want justice this is not right I am a good customer just wanting to get good service!!!!!! Thanks for listening.

  224. Placed an order for delivery on 6/30/14 at 5:50. I called to check on the order at 7:00 and was told it had just left the store, I live at the most 10 minutes from the store. At 7:20 and staving I called back and ask to speak to the manager only to be told he was too busy to speak to me. I asked if I could cancel this order and was told yes they would call the driver. Made the five minute drive to Wendy’s and guess what the driver showed up around 7:30 with my $26 dollar order, ugh! I paid and after 1 1/2 hours have cold pizza and wings to dispose of, NEVER AGAIN! How do you stay in business? Would love to discuss if you are not too BUSY!

  225. I have been waiting for my pizza for over two hours. The estimated time for the pizza to arrive was an hour after order at 9:44. I’ve never had this issue and am sure that I’m not getting the pizza I ordered. I am highly displeased!

  226. Just called for the third time to find out that my order was cancelled immediately and I wasn’t called…

  227. Today July 3rd, 2014 we placed order number A027054X81T1550 at 3:50 pm. The order came from the Del Rio, Texas store. The order arrived timely and was warm. When we opened the box it looked good. However, the pizza tasted like someone had emptied an entire shaker of salt on it. We could’nt eat more than half because it was so salty. We ended up throwing it out and just eating the cheese bread and cinnamon bread. Also the marinara sauce was so thin it looked like tomato juice. It didn’t look right so we didn’t eat it. We are very disappointed. Rodney Hart

  228. I completed an online order on Thursday night. The order was submitted successfully according to the email I received. When I went in to pick up my order in the Douglas, Georgia restaurant the rude employee informed me that I has no order… I asked if they could still complete the order… She immediately responded we are closing!!! No!!! As a paying customer I was unpleasant with her tone! Thankfully, Papa Johns opneed not long ago in Douglas. Needless to say I will not return to Pizza Hut!

  229. It’s sad that customer service is so bad…as hard as it is to get and keep a job you would think people would take pride in serving their fellow man… Less than ten minutes ago I called our local Pizza Hut in Albany Ga.( which I have done several times) for delivery… I gave them my cell number and they were able to pull up my name and my old address ( mind you they have delivered to several times) I inform them of my new address and right off the jump I was told they don’t deliver over there… So I explain to worker that it is a brand new subdivision located right up the road from my old address less than a block away… The employee Gloria was so rude that she didn’t take the time to listen…the M.O.D he was no help at all and said yes ma’am we do deliver to the street ( name one street over from me) that’s right ONE street over…. He didn’t even try to find the new subdivision …… All I wanted was a Pizza Hut pie in my new home for dinner…..so sad.. The M.O.D needs a little more training on Problem Solving when it comes down to the customer and Gloria May need to find another job if she can respresent Pizza Hut with great customer service…..Thanks

  230. Tried to order online but eveytIme I ordered the wings it would not accept the order. So I tried to call the local store and got a cooperate employee to whom I explained the online problem. When I placed my order I was told that some of the deals I wanted were online deals only. I again explained my problem and was told to get those deals online, at which point I said thanks for your time and easily ordered from one of your competitors. Even though I enjoy your pizza more I will be ordering elsewhere in the future.

  231. Hello, my name is Linda Sanford. On July 5th, my friend and I visited the Pizza Hut on South Cedar street in Lansing, Michigan. We ordered a couple of beers and a thin n crispy pizza with double cheese and ham. The waitress said she would be right back with our beers. We waited for some time asnd then she returned and informed us that they no longer carry beer because corporate bought them out? So my friend ordered a pop and I ordered an unsweetened ice tea. After some time, she returned with my tea and it was SWEET. She happened by to see how we were doing and I told her the tea was sweet. She responded with, “Oh, I thought you wanted sweet tea.” I made a point that I did not want sweet tea. Then after waiting for quite some time again, she returned with our pizza. It was barely warm. After a while she happened by again to see if we were doing alright. This time, I had to say something. I told her that I was sorry but I have to say something and we are NOT alright. The pizza is not hot and is barely warm. She said she would get her manager. The manager came to our table and asked how we were doing. We told him about the beer and the tea and finally the pizza and he apologized and told us that they were no longer a franchise and that corporate had taken over and it would be two or three months before they would have beer again. My friend added that the waitress should have known that when she took our order. We asked for our bill. I asked the manager why the bill was so high. He replied, “Oh, she charged you for two beers.” Then the manager said that he was going to give us a break on our bill. He charged us $4.24. I don’t know of a restaurant around that would have taken a penny and it is not about the money it is about this awful experience. My family had a business in Lansing for over thirty years. My Dad always stressed to me the importance of quality customer service and that the customer was your best advertisement, not coupons or the media. I just thought I should take the time to share this experience with you. Thank you for your time.

  232. When into Pizza Hut in Port Aransas Texas and our waitress spills our drink for starters, then cleans it up with all of the paper towels on our table and never gives us any more. She gives us time to look at the menu and ended up not coming back for 20-25 minutes. She apologizes and then takes our order and repeats it to us since she didn’t write it down. The food takes forever to come out when we are the only ones there, an our order is missing items. We gain one and still we were missing our cheese sticks. We asked a male about the cheese sticks and told us they never got put in but were wing out in now, I paid for our food and we are waiting for the cheese sticks. 10 minutes go by I asked got the manager, which just so happens to be our waitress. She apologizes for our wait and goes to charge me again.. I told he we already paid her response “well then what are you waiting for”. I told her our bread sticks, she hands me the receipt and tells me she didn’t ring it up. I explained to her we ordered them an she repeated it to us but clearly didn’t hear. She then tells me “it’ll be 13 minutes.” I go to leave instead and then she said “here wait, we are taking it out of this order, those people can just wait” For starters, you’re a manager, if you can’t get orders right by not writing it down, you have a note pad for a reason, write it down! And check on your customers instea of running outside to a guy working on his car the whole time. BAD CUSTOMER SERVICE COMPLETELY!!! Never will I go back!

  233. Tonight, July 6th, I went to your Kennet Missouri Pizza Hut and the service was the worst I have ever had at a restaurant. We walked in at 5:30 and a waitress who said that she was new took our order. She seemed nervous and as if she had not been trained very well. Around 6:15 half of our table had recieved their food and they then realized that the kitchen had not been told to make the rest of our food. At 6:45 we asked if they could make the rest of the order to go and they said they hadn’t even begun to cook our food. At that point I told them to forget it and walked to Taco Bell. My dad stayed and talked to the manager who gave us the order for free but was obviously incompetent and had no idea what was going on in the restaurant.

  234. Pizza Hut in Hanceville alabama is horrible! They are like 2 mins away from my house. So I get one delivered and it says I will get it at 5:34…. Guess what it shows up at 6!! Pizza is cold and doesn’t have the extra pep I ordered and paid for!! No use to call store cause the manager will be rude and do nothing. Stupid me I forgot about the last Pizza I ordered from this location it sucked and I called manager and she did nothing! Never again will I order From the Pizza Hut in Hanceville,AL!

  235. My wife ordered our dinner on-line tonight (07-07-14), confirmed the thin crust pizza, wings and bread sticks. We Waited the 50 minutes (that your system confirmed to us) for our delivery to come. Once the driver arrived, they forgot the bread sticks. The driver told us that he would call his store and be right back with them. I waited 30 minutes and decided to call to find out what’s going on. Once I got someone to answer the phone, it took 10 minutes on hold,Anothy answered my call Gulfport MS location #002230
    When I asked Anothy about my order, he said it would be 45-50 minutes to get me my bread sticks. I asked him why I had to wait another 45+ minutes, for something that should have been delivered with my original order. He stated “because I’m short handed tonight”. That’s not my fault! I asked: if y’all messed up my order, why do I have to wait to have it fixed? He then stated that he would have them brought out to me, “free of charge”. I asked him when he would credit my CC for the bread sticks. He claimed that he couldn’t do that. I asked how he was going to bring them to me “free of charge”? He stated that he wasn’t going to charge me for them. I reminded him thT I has already paid for the bread sticks… He then gave me a 10 minute run around on how he couldn’t help me, after claiming to be the manager on duty. And once our bread sticks arrived, they were cold, stale, were topped with cinnamon auger and the sauce was watered down…
    If this is what y’all consider customer service, you’re missing the boat and have lost a good customer FOR LIFE… Pizza Hut doesn’t have customer service skills, doesn’t care about order accuracy and most importantly; doesn’t care about their customers!

  236. I place a order a month ago, it was wrong and i was given a credit, only to find out that pizza hut let some one else, opposite sex and all call, use my number, and their name an redeem my credit, had it delivered to their home with out even knowing if it was me, your customer service managers were rude, unable to replace this, i will not eat here ever again and will contact my local call for action to let ppl know you all allow fraud! I feel violated, like a identity thief robbed me and you allowed it!

  237. Your outlet at N. Mesa St. in the same place where Sam’s is located is a mess.
    You should be ashamed of the condition and service of that place
    No wander your restaurants are going down

  238. eating lunch in Winstonsalem nc i was charged 6.93 for the all you can eat for 5$ lunch now that’s charging me 1.93 for a glass of water now if i had gotten a drink it would have been 7.46 which is changing me 2.46 when the drinks are only 1.99 something needs to be done

  239. I ordered online. Said my order would be ready by 6:04. I showed up a min or two before that time and my pizza is burnt. I have to wait for them to make a new pizza and cook it. By the way the employee is the one that asked if i wanted a new pizza because this one got burnt. Just burns me up a little wasting 20 mins of the night waiting on something that should have been done right the first time.

  240. . When I called the Tustin, CA store to place an order I got a recording in Mexican for about 4 minutes. It did not identify that it was Pizza Hut so I hung up after awhile. At the third call Blake Sheldon was promoting the BQ chicken pizza so I knew it was Pizza Hut. Finally someone answered the phone. I was irritated to have to listen to the Mexican recording and I told her so. The young lady by the name of Karen started argueing with me when I told her we are in America and the recording needs to be in English. She continued to argue with me about the ethnecity of the location. I am an American, you are in America and I’m sick and tired of english being a second language. I won’t be doing business with Pizza Hut in the future.

  241. I visited our local Pizza Hut with my family yesterday (7-11-14) all I can say is that was the absolute worst experience and food I’ve ever had! We first ordered cheese sticks with marinara, we got mozzarella sticks instead and had to go find someone to get it corrected! We never even got our cheese sticks after that! My son ordered spaghetti with beef and me and my husband ordered the chicken alfredo! When my sons order finally came out they forgot the meat! They said they could remake it but it would be awhile before it would be done. Then ours came out and if your menu says it has broccoli, mushrooms and chicken then it should contain those ingredients! When I asked the manager to see the menu so I could check the ingredients she knew exactly what I was looking for before I could even look.They should have told us when we ordered that they don’t get broccoli at their Pizza Hut! Which is crazy cause they was out of the garlic bread we was supposed to get with our pasta dishes also! They acted like it was no big deal that our whole order was messed up! We left and went to Mcdonalds and will never go back! Also I’ve posted it everywhere so everyone knows how unkept and dirty the restaurant was while we were there.

  242. I live in big spring texas and went to the only store that is in big spring. my wife and I waited 45 min. to find out from our waitress that the oven broke down, then the story was a computer problem. the manager didn’t even bother to tell us, they just simply sent the waitress over. the store wasn’t that busy at all. crappy service to say the least. so we went to pizza inn, we order pizza where I work, dominos will most likely get the call for the order because YOU DON’T SEEM TO CARE. the last time I ordered take the order was wrong when I got it home, that mistake is on me, I should have checked the order before I left the store because you don’t have the talent to get it right then either. why don’t you just close and get the hell out of big spring. from the service you give we sure won’t miss you at all.

  243. First of all let me say that I have been going to Pizza Hut in Danville WV since you first opened and have never complained till now, recently you have changed manager’s and since then your service has been lousy there has only been one waitress she has always tried hard to keep up. However between washing dish’s cleaning tables, answering the phone and taking orders she just can’t do this job by herself . The last visit was even worse, we had to wait longer and when the plates was passed out the shift before had put them away wet and that dirty water poured out onto our pizza.
    Then we saw them try to change a bulb over the salad bar while the salad was there not only did dust fall into the salad but the bulb fell and broke into it.. and only half the salad was changed instead of all as it should have been..
    Also we have been served by a girl who we call Red, off and on for years, a very pleasant person who we feel is honest and dedicated to doing her job, whom we was told that this new manager “Ginger” had another waitress to lie on her in order to get her fired ..
    I don’t no for sure this new manager actually did this but I do know for a fact that everything has went down hill since Ginger took over your store in Danville WV and as for me and my friends we will not go back unless a big change is made with your restaurant ..
    I am a senior and I have several friends “a VERY dissatisfied customer”… Mr. Miller

  244. I placed an order for delivery in omaha from the pizza hut on Underwood a week and two days ago on a Saturday. They said it would take about two hours which was fine. I paid with credit card and awaited my pizza and wings. When he got here I was ready and went to the door and he would not let me look at the food until I signed the receipt. Of course the pizza which was suppose to be meatlovers stuffed crust no sauce xtra cheese was not. There was barely any meat on the pizza and none on half the pizza with minimal cheese. The boneless wings were full of a watery liquid and were not crunchy and did not taste like the wings I love from pizza hut. Well all said and done the delivery guy was awful and the food did not get eaten, he also got more than he deserved a 14 cent tip due to this and his attitude. Being the time of night I figured no use in calling as they were closing but I will not be ordering from there again.

  245. Hello,
    I live flushing New York (queens) and I live on a 161 st and my adress starts with 161 but because I live on a 161st they do not deliver…mind you when you cross my street the housing numbers are 61 and down still on the SAME INTERSECTION…. And they deliver I used my friends address and he lives literally half a block away this doesn’t make sense

  246. Also when I order I always get my food cold never on time and the managers people skills are horrible… I will honestly boycott Pizza Hut and tell other people about I think I should just got to the better business bureau other than complaint since you guys don’t seem to care anyways.

  247. By far the worst pizza’s we’ve ever experienced from and pizza hut. The pizza’s maybe had 20% cheese on both of them. We called the store and got no reply. Store # 026543 Orlando Florida) We took pictures and couldn’t eat the pizza. Thank you,

  248. I ate at the carthage missouri pizza hut and it was so cold inside that one in oir group drove home and brought coats back for us…i ask them to turn air of. They said they could not help. Pizza was good but was cold in 7 minutes. Like eating in a freezer….never go there again….

  249. My experience was horrible. First of all my.order.was placed online amd taken . Money was.taken. off the card minutes later i get a call from the manager and he states they dont deliver to my area. And he would give me a discount if i come amd get, now the purpose of me asking for delivery is i dont have a car. So now i had to pay someone. To go and get it amd then the food want done and get

  250. Hi, I just ordered a Stuffed Crust Pizza at the Salem, IL P. H. I ordered a Supreme. I asked for no mushrooms as I am allergic. I asked if I could get another topping in place of them. But I was told’no’ by the waitress. It seems unfair.

  251. If u call pizza hut in Durango. Co they won’t or can’t even cook a pizza u can pick up……what kind of business it’s this

  252. Order was completely wrong. I ordered 3 meat livers 4 pepperoni lovers 2 supremes didn’t even get some if the pizzas

  253. The resturant off Port Saint Lucie and U.S. 1. Twice my wife, two year old and I have had to walk out of the establishment without food with a crying 2 year old girl. The manager named Anthony was very rude and not very customer oriented. The first time we waited for 20 min to get drinks and an hour to get food. This was due to a large party and only one server so we were understanding till an hour later when the wrong food came out. We asked the manager he said it would be another 30 min to get it right. Mind you the entire time we have a hungry two year old who is now crying so after about 1hr. 20 min. we had no food I asked for my check and they charged me for the drinks and an order of breadsticks we never got breadsticks. I asked the manager about the breadsticks and he TOLD me that we had them and we were
    paying for them. So now i am angry my wife is angry and the baby is crying I decided it would be easier just to pay the check for $12 and leave so paid the bill which I didn’t agree with and left. (I paid a $12 bill for 2 soda’s and a juice)
    Time #2 planning ahead my wife picked up a diet coke because she doesn’t like the Pepsi products server at this Pizza Hut. So we stopped at the gas station and got her a diet coke. We get seated and settle in I order a drink for me and juice for our two year old. The same manager Anthony comes over and TELLS us we have to get rid of my wife’s drink. So I said if its an issue I can pay for a drink for her and she can just have her diet coke because she doesn’t like Pepsi products. So the manager Anthony TELLS us you can either throw it out or leave. I handed him his menus back and told him to have a nice day. (My wife and I are 30yr. old adults with a two year old. Anthony is a 20 something punk manager with no business being a manager) We left a second time no food and a crying baby because of this manager Anthony. So collectively he has cost his company at least $100+ because my wife and I refuse to dine at the restaurant any more till the issue namely Anthony has been either reprimanded and trained or fired both would be ok with me!

  254. Complaint regarding the store at 2261 Singleton Blvd. Dallas, TX 75212
    I don’t live in the area, but ordered a pizza to have it delivered to an aquaintance in the area of this store. Upon arriving at the delivery location, the driver called me to verify the house. I knew the person that lived there, but was not familiar with the location or the house the pizza was being delivered to. All I had was the address. I asked the driver if they had knocked on the door and they said “No.” I checked with the person I ordered the pizza for about 35 minutes later and they had not received it. I called the store and was told that another person was delivering the pizza. About 30 minutes later, I received a call from the person I ordered the pizza for and they said that they had received it about 5 minutes ago. It took well over an hour for the person to receive their pizza…Not 30 minutes which they told me it would take when I placed the order.
    It appears that the delivery person was “personally” familiar with the person and location that the pizza was being delivered to and refused to deliver the pizza there. She turned around and took the pizza back to the store so someone else could deliver it.
    I called the store manager to complain about this incident. Of course they were not there at the store. I left a message for the manager to call me back that day. That was two days ago. I followed up the next day and I am still waiting for a call back.
    What kind of business are they running??? I might attribute the service received with the area in which the store is located…Don’t know, but this is sad. I have never had issues such as this with the Pizza Hut in my area (HWY 360 and Trinity). If they make a mistake on my order, they will remake it and/or immediately give me credit for another one. Great Customer Service!!!

  255. I ordered pizza yesterday Wednesday the 23rd for my family and driver gave me my food I paid for it then next thing you know his car smashed into my girlfriends car broke her tailight part her bumper then his car hit my dad’s fence 1,200.00 dollars in damage I was so mad then I tried to eat my pizza it was cold and too much cheese on a pizza I’m so angry then I called Pizza Hut and all they said was ur next order u get will be 15.00 dollars off I believe I should of gotten better than that thanks john douglas

  256. Ordered online. Suppose to be ready at 7:45. I’m here with groceries on the car and a screaming 2 year old still waiting for my pizza at 8:22pm..not happy, and still waiting!

  257. We arrived at Pizza Hut at 12:12 We walked in and asked for a booth . Upon sitting down the waitress took our drink orders and walked off. There was a deal going on for the $5.00 Buffett. We did not want the Buffett we wanted to order. The waitress that brought out drinks handed my boyfriend and I two checks for the Buffett even though we had not gotten a plate or even attempted to and had charged us both with a beverage when only I had gotten one. So We sat and waited for about 15 mins for someone to take our order we tried getting the attention of a waitress but we could not get anyone. I therefore walked up to the front and asked if someone could take our order. Another waiter then came and took it. As we waited we were brought yet another check and she took the two before. We evaluated the prices and seen that we had recieved another check with two beverages instead of one, the check was taken back and we continued to wait. My drink was low and nobody asked if I would like a refil. The waiter that took our order came by to bring another check and tell us the pizza was cooking. I informed the waiter that we were now pushed on time because we had to be back at work and asked if when he brought the pizzas if they could put them in a box to make it a little easier and so we wouldn’t have to wait 10 more minutes and be late for work. I sent him wih my cupon for the 5.00 off the dine in order and about 10 minutes later when he returned he said they would not put the pizza in boxes becUse we did not ask before they started cooking them. and they could not give me the 5 dollars off but he could not give me an answer as to why. I had already ordered and was not going to argue with them and I had no time to go somewhere else and order so I put the cupon in my pocket and waited for the pizza a few min later it came out. They put both pizzas infront of us walked off then brought the boxes back. And they have us yet another check that was even higher. She walked off before I could ask her if we could have some plates and she never brought and nor a serving spatula to get our pizza up with. We ate off of paper towels and I burnt my finger trying to get the pizza of the pan. We get horrible looks every where we go because he is black and I am white but this just took the cake. It was the worst service I have ever recieved in my life and am very disappointed.

  258. I called today to order pizza at the Boomer location in stillwater, Ok. It took them 5 minutes to pick up the phone. When they finally answered the guy was laughing and couldn’t even talk, you could hear everyone laughing in the background. When he finally a few minutes later, decided the customer on the phone was important, his response was what do you need? I asked him if they were able to findicate time to take my order, his response ummmmm maybe and laughed. I told him to have a good day I would order from another place of business.
    This is pathetic customer service and you all have lost my business. Should be ashamed.

  259. pizaa wasnt even worth the wait it was too hard and i waited an hour and a half for the pizza to be delivered. I will never order from here again as i am disgusted in the taste. the pizza was sweet like a whole bunch of sugar was thrown on it

  260. On July 28th, 2014 I will start by saying I’ve never had a manager be so rude about their own mistake Ever.I ordered $42 worth of card board , also my order was totally wrong when I made it home after a very long day at work and 3 hungry children and a husband.I called the store in milwaukee ,Wi on Silver spring off of loverslane to state my complaint not only was the manager VERY rude and Ghetto but I was hung up on and told I couldn’t have corporates phone number if that wasn’t enough I called back hoping I was only but dreaming and the COOK answered the telephone telling me I’m only the cook and the manager will not get on the phone, At this point my blood is boiling because not only do I have $42.42 worth of something my family refused to eat but I was totally disrespected and we’re still Hungry NEVER AGAIN!

  261. Lake Charles Louisiana- Ryan street location- this is the second time this has happened- ordered pizza and went to pick it up- they couldn’t find my order- he said they lost my ticket and would have to cook the pizza. I said cancel the order cause there are hot and readys one mile down the road. I called manager to complain! He’s the most cocky person I have ever spoke with in my life. He is also a LIAR!!!! He stated I yelled at him which I didn’t. Also said to come back and wait, I was already in the parking lot for hot and readys. He’s a jerk and unprofessional. I WILL NEVER ORDER FROM ANOTHER PIZZA HUT FOR AS LONG AS I Live. Matter in fact I’m so pissed, I’m not letting my company order for
    Them neither. I will buy any other pizza but from there! Have a great day.

  262. Ordered two pizzas online here in Riverdale GA, I was told it would take 30 minutes to prepare and another couples minutes to be delivered. I have waited over an hour for this pizza and it has yet to come. I get better service at dominos.

  263. A co-worker and I decided to order for lunch. We placed the order at 11:25 am to ensure it would arrive before lunch was over. It is now 12:56 and I just got off the phone with the associate telling me that the driver just left two minutes ago!! I stated that I was told the order would be delivered by 12:15 pm. They still expect us to pay full price!!!

  264. Im not at pizza hut amman 7th circle
    It sucks
    Its very dirty
    Bad service
    Makes u hate the pizza
    I wonder how they still have customers!!!!!

  265. I wish to report a horrific experience at Pizza Hut in Millersburg, Ohio last Friday, July 25th, 2014. My husband and I were enjoying our meal at this location and we heard someone speaking loudly and very angrily. We were very upset to see that it was a manager screaming at her employees. She appeared panicky about the crowd and was verbally calling a server names and went on to scream at a cook with belittling words. But even worse this manager named Lorie actually punched a young man at the cashier spot in the arm while yelling at him. This type if person has no place in a management position whatsoever and we are thinking of reporting her to the authorities. We got her name from a server who told us that she does this constantly. A friend of ours told us that the same thing happened when they went to this millersburg Pizza Hut months ago. Loud and abusive. I am hoping to locate the man that was hit and suggest an attorney. We won’t return.

    Sally and Ray Pietroboni.

  266. Tonight I called pizza hut on fairview road at 9:10 to order delivery I was never told the wait time NEVER so I called back over an hour later. The girl who answered the phone was the one who took my order and basically lied & argued me down saying she told me it was an hour & 45 minute wait, if I had I known that I would have never ordered delivery. THE SERVICE WAS VERY VERY HORRIBLE & I am going to make sure to let everyone I know who orders from there not to again.

  267. I had a bad experience with the pizza hut at 67th and stony island. The manager(Willie) has know manager skills. I had a online order that I placed at 8pm and I was told it would be delivered at 11:33pm, so my husband went to pick it up, Willie ,told me it had left the building to be delivered, twenty minutes later he called to say he made a mistake it still there. My husband had to go back to pick it up. Willie was very inconsiderate about the situation.

  268. Today my grandparents ordered your new Cheesy Bites pizza and were expecting a thick and cheesy pizza. Since, it was at an expensive price for pizza of $11.99 they thought that it would be best to deliver it. The total ended up being $16.54 . When the pizza arrived we were all expecting the good looking pizza you showed on television, but we ended up getting a disappointment. The pizza was not even a centimeter thick and the cheesy bites had no cheese at are. We are all claiming your pizza is a fraud and that your commercials are fake. Next time we will be buying Hungry Howies pizza and our friends and family will sure be hearingg about your hoax.

  269. I was trying to order a pizza and have it delivered to another address the first person hung up on me and the second …..well just let’s say as rude as can be. I love their pizza always ordered and loved it, but this cost this business all of “OUR” business

  270. Pizza Hut on 1610 e Joppa rd baltimore md. We put in an order at 12pm to be delivered at 1:15pm. It is now 1:47 and still have not received our order! We are all on our break and now have missed our lunch! Will never order from here again!

  271. My wife and I went for pizza/salad on 8/3/14 in Lillington.
    Salad bar had many bad items. Asked to speak to Mgr. to alert him. He clearly expressed an “I don’t care attitude” toward the items I pointed out as well as my concern for the food safety. He left without doing anything and went back to his office! What a extra poor excuse for a manager!! The only waitress working was swamped, but was very apologetic for the way the manager had acted. I told her I was sad for her having to run the whole restaurant by herself and had “that” for a boss. I could tell that he did not care about anything that was going on. I paid for 2 salads (that we did not eat), cancelled the pizza order and left. I am sure that this manager is not what you or ANY business would want representing your restaurant. I will return to your restaurant when I receive a refund and am assured that he does works for your business.

  272. I posted to your Facebook, guess no response from there so I will go here, went to Elk Grove village
    ,Illinois Pizza Hut and got a big box two pepperoni pizzas , bread sticks, and garlic parm chicken wings(bone in) totally RAW!!!!! Big health code violation and I think food poisoning hazard ???!!!!!!!! My two year old ate some!!!! Went back to store manager seemed to be “sorry” but the employees obviously thought of it as a joke, considering the young man behind cutting and preping the food was laughing and joking while texting on his phone not watching at all what he was doing! Scratching head with no gloves on “nasty”!!!!! Not sanitary at all even though I received my money back, and the box on top of it, I will not bypass that they are serving RAW food, chicken is the worst thing to serve RAW! Hope to hear back if daughter ends up in ER I know who is paying the bill! PIZZA HUT

  273. WE ORDER FROM THE WEST RD. OCOEE FLORIDA LOCATION WE WAITED 2 HOURS FOR OUR PIZZA TO BE DELIVERED TO US. SAD THING IS THAT WE ONLY LIVE 1/2 A MILE AWAY.. AND WHEN I CALLED TO CHECK ON MY PIZZA I SPOKE WITH THE MANAGER MARY AND WAS TOLD THAT THERE WOULD BE A $20 CREDIT TO MY ACCOUNT . WHEN I WENT TO USE THE CREDIT A WEEK LATER SHE SAID SHE DID NOT REMEMBER ME OR MY 2 HR WAIT… NEEDLESS TO SAY I WILL NOT BE ORDERING FROM THIS LOCATION EVER AGAIN !!!!!!!!

  274. Letter of complaint:
    I placed an order online, details are below.
    I called the George st branch 1 hour later
    To find out where my order was, I was told
    That my order was sent to the great western
    Rd branch and that I had to call them.
    After 10mins trying to call them I then called
    George st branch back and told them that
    I could not get through to great western rd
    Branch, one of the staff at George st then told
    Me that the great western rd branch had a
    Power cut and was to keep trying to call to
    Find out about my order.
    At this point I decided to make my way up
    To the great western rd branch in my car to
    Find out what was going on as I still couldn’t
    Get through on the phone. When I arrived
    At great western rd all the power was off
    And when I spoke to a member of staff they
    Told me that my order was sent back to George
    St because they have had a power cut for
    Several hours. I then contacted George st on
    The phone to ask what was going on and they
    Said “that they would make my order if I want
    But they could not deliver because it is not
    In there delivery area. I then had to drive down
    To George st branch to get my order from there
    And was asked if I would like a free bottle
    Of juice and not even an apology from the manager
    There, all keep kept saying it was not a fault
    At his store or great western rd branch that
    The problem was online.
    I must say that I will never call Pizza Hut again
    Because the service was absolutely disgraceful
    And for the customer service it was not existable, also
    For me to place an order at 19:30 and to receive my
    Food at 21:20 after driving to both store is totally
    Unacceptable.

  275. Pizza should be same price whether I pre-order online or walk into the store –

    OFFLOADING your employees workload to me , then claiming you are saving me 1 $ on the pizza by ME doing YOUR work does not past the SMELL TEST –

    This is why we WILL NOT buy/eat anything from PIZZA HUT in the future –

  276. I really do not care for your new crust on hand tossed. It is not crisp and when it begins to cool, it gets tough. Why mess with a good thing!

  277. I move to Riverview area and today I decide have pizza to lunch. We call Pizza Hut on Gibsonton that is no more than 10 min. They take 1 hour to delivery and the Fikkin Pizza was cold…. Baaaaa!!! I speak with the “manager” about it, to let him know my first experience was HORRIBLE , he just ignorme and he’s answer was… I can give u a credit for the next time!!!! Jajajajaja!!!!! What next time????? Noooo wayyyy !!!!! I’m so mad!!!!!! Unprofessional , unprofessional , unprofessional !!!! He never apology until I said something about it!!!!! Baaaa!!!! Horribleeeee!!!

  278. Pizza Hut Team

    I saw your ad about the cheezy bits crust around the pizza.
    It looks delicious.
    I only order cheese pizzas.

    I have a suggestion,
    Why don’t you make the whole pizza into those little cheezy bits
    ( no meat or veggies ) ?

    Just for us cheese lovers

  279. I placed an order over the phone at around 3:40pm…I was told it would be ready in 15 minutes…well when I arrived she couldn’t find my order and asked if I was someone else with the same last name…well someone came up to her asking what was wrong…May have been the Manager not sure…well she comes back to the window to tell me my order was given to someone else and I had to wait an additional 10 minutes so they could fix it again…well I waited and when I came back around to pick up once again all I got was a I’m sorry and charged me the total price not even trying to make up for the mistake they made…I am so disappointed in Pizza Hut…this is a place of Business in my HomeTown and I couldn’t believe they would treat customers this way…I will think twice about going back and I will not recommend them to anyone I know…I will tell them to go somewhere else maybe Little Ceasers like I should have…not a happy customer…

  280. I bought a pizza last Sunday. My mother and my 2 year old son took it, I didn’t because the first bite made me nauseous ( I thought it was because I’m pregnant). My son had vomiting 2 hours after eating, followed by very bad diarrhea. My mother had stomach upset. But we didn’t think it was the pizza. The next day my son went to daycare as usual, he didn’t had any diarrhea or vomiting during the day. In the evening he had pizza for supper, and he had vomiting again in about 2 hours. I took him to the doctor the second day. The doctor said he probably took something bad at home. My mother took the last piece on Tuesday morning, she said it was very sour and she only took a few bites. But she had vomiting and diarrhea after eating. I stored the pizza in refrigerator right after eating on Sunday. I don’t think it should go bad so fast, unless it was already bad or at least not fresh at sold! I was so mad, how could Pizza Hut do such irresponsible thing? My poor son!! I will probably never buy anything from Pizza Hut again!!

    • Dale City customer service + Pizza Hut service means Dominos. I will never go there again. Last week they forgot spinach on a spinach personal pan pizza. This week they forgot the extra pepperonni. The manager at store #H68962 spoke in monatone voice and said I had two options…deliver me another pizza or store credit of $14. She did not want to hear my complaint as restitution in her eyes was good business. News flash …I just want a manager that cares.

  281. I have just had the worst experience with the Pizza Hut in Bluffton, SC, 29910. They told me that the delivery was at a certain time, I called, then they told me that they had a large order to fill first, it would be 20 additional minutes, they left me on hold for 10 more minutes, then I called back and inquired about my card credit and they left me on the phone and waited on customers. I will never order from there again and will pass along the horrible experience to my family and friends in the Bluffton area! Very poor service!

  282. We went into the Pizza Hut restaurant located in Madison Tennessee on Rivergate Parkway at around 7:40 PM Saturday night August 9, 2014. There were six other tables with customers, one table had food. All the other tables were waiting on food. There was one server and when we walked in she said have a seat I’ll be with you in a moment. She never came back to the table. She was overwhelmed. She noticed us over and over just sitting there never took a drink order never spoke just again never acknowledged that we needed service nothing. There were several in the cooking area and one lady answering the phone and managing the registers. We stayed for 35 minutes and then left. Their management needs to realize Saturday night at the dinner hour they need to have at least two servers. I told my husband five tables are waiting on food she hasn’t even acknowledged that were here we better go so we left.

  283. I ordered dinner for my family tonight 8-9-14 pizza was delivered how ever we were given the wrong oder we asked for the double pan pasta and instead we received the single pan pasta with double order of bread sticks we paid 42.00 we keep calling the shop and it puts us on hold and the system talks about deals and then it cuts off we called ten times and not once did any one actually answer its like some one is picking up and the hanging up deliberately this is ridiculous and unprofessional.

  284. The Pizza Hut in Neligh Ne has a problem with service and attitude. More than once we have had a issue waiting for our order and tonight waited over an hour for our food. Yesterday I called in an order three hours ahead of time and went in to pick up at schedule time and they claim I did not call it in. Now why would they try and convince me I did not call, strange.

  285. My family loves Pizza Hut , but tonight when I called to order the person who answered the phone was rude and unprofessional . When I asked about a coupon from my county in florida she seemed annoyed and put me on hold . The manager can to the phone and said he would not honor the coupon and if I wanted a special I shouldn’t ask to use a coupon . He spoke to me as if I was bothering him , so I stated that I wold call a different Pizza Hut , his responded with , please do ! I looked at the reviews on this Pizza Hut on 9600 international drive in kissimmee and most were shockingly bad . I did call and order Pizza Hut from the location on palm parkway and it was perfect . Every one was friendly and the pizza was great . Retraining needed on I drive !

  286. I have put in a job application and haven’t heard nothing I have worked there before and would like to know how to find out about it

  287. I ordered pizza delivery from the Fenton, Mo location. I ordered online. When you check out it asks how you are going to pay. I selected cash. Cash to me means check, especially that I have never ever bounced a check to them. My order was for 40.00 worth of items. When they delivered it, I was told at that time I was told they no longer accept checks. I have been ordering for years and paying by check. They would not accept my check. When pizza hut thinks I need their pizza that bad they can think again. They have lost me as a customer.

  288. Very upset with Pizza Hut service!!!!!!!!!! I love the Calzone and why the hell would u stop making it???? You have lost me as a consumer for LIFE!!!!!

  289. My family and I have visited the Pizza Hut in alva oklahoma twice in two weeks. Both times have been terrible. The first visit my sister my two kids and I went after two in the afternoon took a while for us to b seated they only had a few customers in. The waitress never once checked on us. We had to ask for refills. Our appetizers were brought out the same time as our food. The waitress did not even keep up with plates baskets we were done with we had to move thins around so we had room. They did not even bring our ticket we had to walk up for it. my sister had a gift card that had ten dollars on it. That they said would not take. On top of that I guess she was an employee that worked there she kept walking back to the kitchen.
    My husband, my sister and I went to eat on Friday August 15 about 130 there were about four tables that had customers being used all the other tables were dirty. They actually had to clean one off so we can sit and eat. Before we were actually seated the gentleman who finally greeted us made the comment that maybe someone should clean the mess. We sat down my husband got the Buffett my sister and I both ordered off the menu. I am figuring they had no clean glasses because we all got paper cups. Our waitress did check on us finally halfway through our meal they started cleaning the tables, and it just seemed like nobody wanted to seat the door. The male waiter was walking around with a toothpick hanging out of his mouth I thought was just gross. The manager did not even walk around and do table checks. When we got refills they were brought in regular glasses we were figured they finally washed some. The floor was dirty the window seals had food on them the Parmesan cheese was empty the paper towel holder had crumbs all over it. When we did get refills they were in regular glasses not take out. When we were leaving we had to yet again ask for our ticket.we tried to use the gift card again and the computer would not take it. They even did a balance check on it, and it showed a ten dollar balance. The manager finally did what my husband asked and took ten dollars off our ticket and gave them the card. While she was doing that she was on her cell phone. I decided to call and ask for the district managers phone number and the manager Judy refused to give it to me. I was just very disappointed in the service. Especially knowing how a restaurant is run. My husbands was the general manager of a restaurant. I was an assistant manager at a Pizza Hut for years, my brother in law had also run a wing street, along with my husbands aunt she was also a general manager for Pizza Hut. I feel you should know what is going on in your restaurant. The town is alva oklahoma zip code 73717.

  290. Order from Pizza Hut almost every week. I saw online you have mini magmun bars 6 of them for $4.95 . I ask if the could deliver them with my pizza they told me no there for pick up only. Every other pizza place delivers everything they have on there menu not Pizza Hut . Very disapointed .

  291. We ordered a pizza from the Coral Springs Pizza Hut on Wiles Rd. This is about 3 miles from my home. The order was placed at 8pm and arrived at 9:30pm, it was terrible, cold, and looked like it had fallen on the floor. I called and told them to come pick it up and bring me back my $15.89 Plus $5.00 tip for the driver. I was told they could not refund the money and they would give me a credit for $12.00 which is the charge for the pizza. The $3.00 was for delivery. or I could have another pizza. I told them to bring out another pizza that was at 9:45pm the pizza didnt come when I called again the manager Mark or Marcio said it had gone out 10 mins ago. When I called back a 1/2 hour later as it was still not here, he put me on hold, and I had to keep calling back, finally at 10:45 our pizza arrived, cold again and they took back the other pizza. They are suppose to credit us $12.00, but that hasn’t happened. I think if you francise to this store you should be responsible for their action, and the way and manor in which they handle their customers. I would never order from them again and they have my money, plus tip for the driver who evidently took a detour as I am so close by it should have taken him 5 mins. to get here.

  292. My kids love Pizza Hut! Not pappas john’s not dominos, but Pizza Hut!
    Well, for some reason the past 2 times we have ordered from PH they have barely eaten any of it. I also noticed the pepperonis look crushed into the cheese & I could barely tell if their was any ham. We gave them a 2nd try & the same thing happened. This time, the kids said that they no longer want PH pizza!
    They just lost loyal customers…

  293. Four of us went to the Girard, Kansas location this evening around 6:30 p.m. for their Tuesday night buffet. We were told to seat ourselves. Most of the tables still had dirty dishes on them, although the restaurant had only a few customers. We found a table that was cleared. The waitress told us there was no food on the buffet, but would be only a few minutes. There were no silverware, only plastic. Ten minutes went by and again we were told only a few more minutes. Finally, we left, with NO food!! The restaurant was not clean. Our table was a sticky mess! I could not believe there was no food on the buffet! The manager was not very professional or helpful.

  294. I will never again deal with this Pizza Hut in Fort Lupton, CO. This is the second time they have screwed up a delivery order. Order was supposed to be delivered at 6 not all the order arrived driver said he would go back for the wings and 2 liter. I waited 25 minutes called and got the run around and was told the other order of wings would be there in 10 minutes. Wings arrived and no Pepsi. I called spoke with Cynthia the manager who was no help. As I was talking she was too, NEVER AGAIN

  295. I am flabbergasted with the customer service I just received at the store in phx az on Broadway n 48th street. Store manager actually advised Pizza Hut charges customers for something they have no idea they are. I advised I always ordered wings n pizza and they deliver for example the dip sauce in the buffalo wing box but u are charged separately for it everytime. Besides the point I advised I have seen my receipts and I don’t he not only was disrespectful but not an advocate for his own company . To make matters worse I politely asked for his managers information simply on the treatment and his way in speaking to me not so much the issue any more and he stated ” I AM the manager ?”” And I am not gonna give you something you don’t want to pay for!!!”I never will purchase in that store again and definitely am contacting BBB to advise Pizza Hut charges on the down low per this MGR and blogging on all social media sites.. All for I dip sauce .. Way to go on customer device PH!! Had he said ma’am I’m so sorry u were not aware of this but moving forward keep on mind even for an order of wings it’s 6.50 plus the charge of the sauce and u can always verify it at purchase and here is a complimentary one for ur troubles or what not. So sad . Thank goodness for dominoes!!

  296. My local Pizza Hut is located about 2 miles from my house. I ordered online and expected pizza in 45min to an hour like normally. When I called the store to see if they got it, I was told that they do but it’s going to be 2 hours because they have one driver on a busy Saturday. I offered to pick up my food and asked if they would refund my delivery fee. I was told they they would have to cancel my order and refund me my $24.24 in 3 to 5 business days and have to pay an additional $24.24 because it’s a pick up order now. Here I was trying to support my local pizza shop and take the load off of the store so other people wouldn’t have to wait 2 hours for food that is done in 45 minutes. The man who answered the phone was aggrevaited and aggressive trying to make me wait the two hours for cold food that I now have to wait an additional hour and fifteen minutes for. I am very disappointed in the manner that this stores call center handled my call and order.

  297. I made an order online at 5:20pm my order was confirmed and the site told me it would be ready around 5:38pm I arrived right on time at the location in Sacramento, CA the Pizza Hut cashier was polite at first but then when I asked her why the delay on the order she said they had nothing to do with the online ordering service site, finally I got the order 45 minutes later, almost 10 minutes later I made an unhappy comment to her and once I turned around she was laughing, is this customer service? I got home and the two pizzas I’ve ordered we’re horrible made cheese was not on the pizzas but on the upper lid, this is not a good experience for some one who’s been a customer for decades, there are some good local pizza places near by now I’m sure I’ll stick to them instead.

  298. I have never been so dissatisfied with Pizza Hut, I placed an online order on 8.26.14 @9:10 pm for the 20$ dinner box, bone out honey BBQ wings and waffle fries. My food arrived 15 mins late first of all. The wings were over cooked and hardly had any sauce and the fries were old cold and hard as rocks. My fries were so hard I couldn’t even eat them (money gone to waste). This isn’t the first time I’ve had bad service but this time I’m just fed up, I will not be ordering from pizza hut for a good while!

  299. I’m here in Carrollton ga at pizza hut and the service is sad. The waitress is high .I’ve been here 30 mins before table next to me and they have there food before me. What happens to pizza hut.

  300. Glennville, GA
    I visit the Pizza Hut in Glennville, GA about every other month. For the past 2 years there have been only 2 occations without an issue. We were ordering on line, but when we would get to the store, they would not honor the online price, or was out of it. We would have to print the order or have a big argument. Sometimes I would leave and don’t get it and sometimes, especially if I have my 6 yrs old grandson, I would take the hit. It is very frustrating. So my husband and I decided to start calling in the orders to see if it was better. Not really. Today I called in the order went to pick it up and was told they didn’t honor the coupon. I got the coupon from the local newspaper. I need you to help me understand how this works. We and when I say we I am referring to myself and others I have heard complain need guidance. What it appears to be is that a certain type of people are not welcomed to fair and impartial service. I’m an educated female veteran, with a college degree. And have lived all over the world, (my husband is retired military) So this is not the only PizzaHut I’ve visited, but it is the only one we cannot figure out how to get proper service. Help!

  301. What a joke poor way to run a Bussiness over 2 1/2 hours for a 100$ order and called to check on it and was hung up on 4 times I give up dominos from now on

  302. Lousy customer service. website just permits orders, such as mine which was not correctly filled. try to complain and it is just a circuitous system that take you back to placimg an order again. No real people and sorry system. Don’t order from Brookhaven, Ms place.

  303. We ordered a pizza on Aug.23, 2014 from the Mason City, Iowa. When I took a bite of the pizza I bit into something hard that was hiding under a piece of meat. After spitting it out to see what it was I was truely upset! It was a thumbtack!!!! I was horrified to think I could have swallowed this. When I called to let them know what I had found in my pizza the manager called me the next day telling me that she was going to call someone to see what steps she had to do and get back to us. My husband took them the tack and she said she would call me in a couple of days. It ended up being a week and I had to call them back and of course she was gone. And to top it off one told me that my money would be put back in my account then I was told that they credited me the amount to order from them again. Really I’m not so sure I want a pizza from them anymore. Thanks for nothing. A fellow coworker told me she had a horrible incident with them the same night as well. May be I shouldn’t have been so nice and contacted someone to take care of this for me.

  304. It sure gets old having to beg places of business to take my money. Here i sit its been a good ten to twelve m minutes since i walked in pizza hut in alexander city alabama and still not. Waited on so with only 6 other customers in the whole place i finally go to the countrr and ask for tea and to place a order the staff acts like what we have to cook for some one else its only 7 pm here whats the deal

  305. I’m not sure how you handle fraternization but I’m a sharing this with you I know that your manager in the Hopewell /Aliquippa store April Birtwell is dating and engaged to another employee/ driver in the Michael Greenslate. They work in the same store and there is definitely favoritism shown toward him from her. This is something that you may want to look into. I will be contacting you in the near future I will keep my identity confidential because I am a former employee at that store.

  306. Placed carryout order 8/30/14 Hwy 5 Douglasville, Ga. Quoted price of $48, person had heavy accent. Picked up, price $51 forgot taxes, 2 pizzas weren’t right. Manager gave to me for $41, said he had not employee with accent, very nasty, walked away. Not the first time I have had a problem. Witnessed person in back preparing order of chicken wings using no gloves. Told Manager I was going to call, he said go ahead. Retired customer service director of large supermarket chain. Have patronized Pizza Hut for decades. No more. Been in county 41 years, telling everyone and calling Department of Agriculture and reporting unhealthy conditions, using no gloves.

  307. Wrll today i ordered the bacon and cheese stuffed pizza a chocolate chip cookie and a 2 litter it was all really good 🙂 until i remembered i had ordered the 2 litter that i didn’t get! 2.99 for it anyway i couldn’t call to tell them because i don’t have a phone at the moment so that sucks kinda bad service.

  308. I called Pizza Hut in Monroe, LA (Lamy Lane locations) and placed an order at 4:47 pm. I was told to allow 15 mins. I arrived to pick up my order at 5:14 (wayyyyyyy over 15 mins) and I was told by the MANAGER the order was never sent to the kitchen. He never apologized, but told me he would RUSH the order and it would take no longer than 15 mins. I paid for the food, didn’t receive it until well over the 6 mins I was told if would be. This is not the first time this has happened. The first time it wasn’t sent to the kitchen and I requested a refund. The employees at this location need to work on their professionalism. This is ridiculous.

  309. Today my son and daughter receive a reading award along with a free personal pizza from one of your stores in covina (San Bernardino and Vincent ) my kids where excited to get there pizza went in and they were told no then couldn’t excepted it. My kids walk out divested . Manger was very rude . I always order from that location . Pretty upsetting to get treated that way .im not the one to complain because I also work In the food industry . I just would not like to see another child get treated that way .

  310. We just had the rudest complaint about a Pizza Hut , on 1514 W Lindsey in norman,ok. We called to complain about a pizza that was delivered this date at approxemently 9:30 pm. We got to the manager by the name of Williams. He was extremely rude, and we could hear in the background, some one saying,, who is that, “***”. After talking to Williams he was the most rude and arrogant individual I have ever spoken too. He hung up on us and we tried to call back, and they ignored our phone call. We have used Pizza Hut on several times a month, and we will never use Pizza Hut again. If you have any douts listen to the recording. It took all I could do was to go down there and address him personally, but thought better of it. This individual needs to be addressed about his RUDE behavior. To call my wife an ** was extremely un called for. I would like a email or phone call, that says this was brought to his attention. If not, I will go down and meet home personally. P.S. I am a Cleavland County Sherrif Deputy. Larry warren. I will place this on my Facebook, to all my 238 friends. I am also going to file a complaint to the BBB.you have lost a valued customer for life.

  311. I ordered 1 of ur new bacon cheese stuffed crust last night,and it looked nothing like the one in the commercial on t.v. usually don’t do pizza hut very often,go to little caesers instead.but it had very little cheese and itty bitty pieces of bacon,while from previous experience of seeing food products on t.v. and the product from the store not looking the same I don’t quite expect as much,because I know from store it hasn’t been through hair and makeup.but this pizza was pitiful.

  312. I ordered a Pizza Hut dinner box and the guy said 50 minutes. I’m sitting here an hour and a half later and still no pizza. I’m very upset and angry and I wanna know what your gonna do about this.

  313. Just had the worst experience with any food service ever. My wife went in to a Pizza Hut for game day pizza and wings. She got home within 10 to 15 minutes. The $7.00 wings of 8 were only 7 little skinny parts and one top meaty part. Worst wings ever. The thin rust pizza was hard and dry. I tried tocall the store was pu to hold 8 minutes. Still no answer so I had to hang up. Total price of $18 was out of Line for very poor food.
    Very upsetting and not our choose for any style food ever.with poor food preparation and poor customer service I’m gone from your store.

  314. I ordered delivery online and over an hour later I called to check on the status and “a manager” RUDELY picked up the phone and said WE CLOSED, so I responded I’m just checking on the status of my delivery order and he responded by asking for my information. I let him know I felt it was inappropriate by just picking up the phone without a greeting and Rudely saying we closed and his response was “really?” He then started arguing and getting loud so I hung up the phone. He then calls my phone back and harasses me, yelling and cursing!! Worst customer service EVER! I will NEVER affiliate with that place again!

  315. On September 13 I ordered a Stuff Crust Bacon and Cheese Meatlovers pizza from the County line location here in Fostoria Ohio. I ordered breads ticks with my order too and had it delivered. I ordered it online and was supposed to receive a free 2 liter Pepsi because it was part of the deal. When they delivered the pizza the delivery person did not have my Pepsi. He was asked why and had no clue what the promotion was even about. He then calls his manager and his manager said since I never asked for the Pepsi online I wouldn’t be receiving it. Poor customer service if you ask me. Nothing but problems from this location with internal staff. I will not be ordering anything from this location in the future. What has happened to Pizza Hut and their business ethic?

  316. We ordered a pizza from the Pizza Hut on buffalo road in erie last night. When the pizza arrived, the delivery driver said he could not take credit cards and he didn’t have change. We therefore had to give him a $20 for a $15 order and got no change! Horrible! Very disappointed.

  317. Contacted you people about the bad service, and rude manager in your store in Denver Colorado. Located on Bowels and Lowell blvd. After trying to get a pizza for over 2 hr. you people offered me a free pizza. It’s not about a free pizza, It’s about you not wanting to hire people that know what they are doing. No reason to be rude to someone trying to buy one of your pizza. I finally drove down to the store, was told that a fresh pizza would be ready… Surprise… no pizza, and they didn’t even know you had called and told them to get a new pie. I received an old pizza they had warmed up and burnt it. We used to buy a pie from you at least 3 times a month… NO MORE

  318. On September 21,2014, my Fiance and I decided to treat my Daughter, Son-in-Law and their three children at the Pizza Hut located at 3851 Brooks Street in Missoula Montana. BIG MISTAKE!!!! First of all, my Grandson ate a RED AND BLOODY RAW Chicken Leg. When we asked politely about this we were told that the Chicken comes Pre-cooked and was NOT RAW! Okay, then we went to pay for an $87.00 bill. My Fiance gave my Grandson $100 to pay the bill. He was shorted $10.00. My Fiance approached the counter and politely asked for his change. The waitress stated she was quite sure about counting the money and was told he NEVER gave $100.00. The Manager was called over and in front of several customers proceeded to count the register. We would not have minded this except there was ZERO Customer Service. Even if we were told they “may have made a mistake” it would have been fine. It was mortally embarrassing and when my Fiance was offered the $10 in change that they finally admitted he was due, STILL NO APOLOGY!!!! No comp for even a free pizza. WE WILL NEVER EAT AT PIZZA HUT AGAIN as even after I called back later this evening to speak with the Manager all I ever got from him was “Okay”. What a JOKE!!! No Customer Service Training, Poor Management, etc. etc. etc.

  319. I ordered tonight from store number 024869 receipt number 00024 and it wad the greasiest undercooked mess I have ever ordered. Worst 32.00 spent

  320. Called to order a pizza on 9/22/2014. Location was 701 N Lake St, Aurora, IL. I was on the phone for several minutes. Person who was taking order did not know how to enter toppings in the computer. That would be like Dunkin Donuts not knowing how to ring up donuts.
    Obviously they have no training program. Then I thought about the kitchen and how they are trained. I hung up. Very poorly run.
    The good news is there are other pizza places in Aurora.

  321. September 18, 2014 my husband and I stopped at the Claremore, Ok. Pizza Hut after a long day at the hospital with a family member. We thought we’d have Pizza for the the evening instead of cook after a long tiring day. We ordered a large supreme. After waiting 30 minutes we had them to check our order. After another 20 minutes we got a pizza. Only to find out after we got home with it was cheese and onion. Should have taken it back but we were tired and at 79 and 80 it’s not easy… We won’t be back…

  322. I just want to say I’m a big fan of Pizza Hut and today I was extremely disappointed. I ordered a medium pizza and wings. First of all my delivery was 10 minutes late. Then when the driver delivered my order it was incomplete. I never got my wings. The driver apologized a couple of times, but she said I will run to the store and I will bring your wings. I trusted her word. Half an hour later I decided to call the store located at Rock Springs in Apopka, Fl and they treated me like I was lying. I never received my wings and not even a sincere apology. The manager said: we will give you a credit. I shall see! Worse customer service ever!

  323. My friends and family have a social get together every saturday evening and we order Pizza Hut every saturday evening we have been getting very annoyed at the wrong orders and poor customer service for a few weeks but kept ordering because its very close to we live however last night 09/27/14 we have all decided never to visit your restaurant again we got wrong orders and when we brought it to the attention of the employees we were told they would not correct the problem and then when I called the restaurant back the employee (LINDSEY) told me that a cook took my order to which i responded maybe a cook who can not get the order right should not be taking orders on the phone I finally got her to agree to give us the cinnamon sticks and bread sticks that were left off the order we had to go back to get them and when we went to the drive thru window she handed them out without any kind of IM SORRY and slammed the window this is so sad that customer service is so bad at your restaurant we will order in the future from the many other choices that we have The location of this restaurant is Cox Creek Parkway in Florence AL. your response would be appreciated Thanks.

  324. I waited 3 and a half hours for pizza and was rudely spoken to when i called to inquire on several occasions. I was not allowed to cancel my order because “they already ran my debit card.” I have never felt so disrespected in my life. The manager on duty name is Kyiesha Davis (could have been a fake name) and the Pizza Hut location number is 026918.

    All and all, a very unsatisfactory experience. What ever happy to costumer service?

  325. I ordered the new bacon stuffed crust pizza my order came to 26.45 and i was informed that they did not have anymore. I ordered on line for delivery. I am very unhappy and was not compensated at all. Its a new product how do u run out

  326. I visited our local Pizza Hut on 9/30/2014 for lunch. I arrived at 1:15PM intending to enjoy the buffet which is supposed to last until 2:00PM. When I arrived I was greeted by a waitress (wish I had gotten her name) and informed that what was on the buffet was all that was going to be put out so I could decide it I wanted to eat buffet or not. Really?! It’s 1:15, buffet lasts until 2:00 and you have 12 customers (yes, I counted) eating buffet! Well, obviously I chose to order from the menu. But just a few minutes after I arrived, another gentleman came in. He was not told about no more pizza being put out for the buffet. He told the waitress he wanted buffet, she asked what he’d like to drink, and he proceeded to the buffet. After his first trip to the buffet, he went back looking at what little was left and I overheard another waitress ask if there was something he’d like to have put on the buffet. WHAT THE WORLD! Was it just me they didn’t want to eat buffet or do they pick favorites of who they will accommodate. I mean I could see it if I had waited until 1:55 to show up, but IT WAS 1:15!!! This is a great disservice to me and any other customers that visit this Pizza Hut. If the buffet is open until 2:00, then food should be supplied to that buffet at least until 1:45. Would leaving it until 2:00 really be that bad? I understand not wanting to waste food, but I found this offensive to say the least. Needless to say, situations like this are the reason I very seldom visit our local Pizza Hut. I won’t be back anytime soon!

  327. I have order pizza from Pizza Hut for many years, I have live in Alabama since 1986 and now live in Mississippi during the past two years and Pizza Hut have really change from a score of ten to a four and the reason is as follows; waiting time for service to order, waiting time on receiving pizza, quality of the pizza ie= pizza dough not proper cook, less meat or sauce on pan pizza, cold or warm not hot like it should be, cold drinks don’t taste like cold drinks(fresh), their more concern for call-in orders then the walk-in customers, and have you notice how the large pizza looks like a medium and more can be said, but I decide to try others places like; Papa John’s Pizza, Domino’s Pizza, Little Caesar’s Pizza and some other mom and pops pizza places and even now Walmarts pizza and let me tell you on Walmarts pizza it is called the Marketside 16inch Ultimate Meat Traditional Crust Pizza for a little of ten dollars and that’s w/taxes included, and IT IS GOOD, since Pizza Hut don’t seem to care for the customer comments or the food they service then I’ll say this “Good-Bye Pizza Hut and hello Marketside Pizza”. Please change your status or your future, oh-well you know the out come. You do have couple of place that really tries hard to make it right.

  328. I want to say this about Pizza Hut issue, this month I order a large pan pizza thick crust, I order this on line and when I got off work stop by and pick it up. Ordering on line was no problem at all, quick,fast and my choices was made, paid by credit card and gave back a time pick-up, great that will work for me. Guess what happen, I arrived at the hut about ten minutes more later so that it would be ready but no, pizza was not ready had to wait twenty three minutes for it. Finally got the pizza and look to be sure that my order was correct well I did get a pan pizza but hardly any sauce and topping on it and it was not hot so I complain about it to the casher and he said “I don’t see anything wrong with your pizza order sir” told him not by the picture on the box label so I refused and ask for the manager. The manager came and ask about the problem and I explain it to her and she understood and said we will take care of your order and gave me a free drink. Finally got my pizza after eighteen minutes later and look at my order and instead a large it was a medium pan. Ask for the manager again showed this to her, she knew right away what the problem was so she gave that pizza for free and she made my pizza and fifteen minutes later I had it and look okay. The manager gave me a free coupon for later time visit and apologize for all the trouble. This has took almost one hour for one pizza, this is not the first or second but several time in the past. What happen to your pride for quality and standards, I don’t know about the future orders, have to think about this very hard and I love Pizza Hut pizza.

  329. Ordered pizza online. Said time ready for order was 9:09 pm. I reach the restaurant by 9:10 pm. I see the ‘manager’ pull up my wings and let them sit in the basket, while he finished his other task he was working on. Looking at the board or says I still have 10 mins remaining ( I’m not expexting this beins I left my car running expecting to get in and out) 10 minutes go by the mgr asks if I need help, now this whole time I e been waiting not a word was said to me by any employee. While I hand the ‘manager’ my card he says ‘oh by the way we no longer have cookies ‘ (which he just swiped my card for’ I said okay give me a refund, he says he doesn’t know how to do it! I say something about my wings STILL HANGING there. He apologizes says he’ll remake em. And he says hell put $5 credit for my cookie. A credit? That I paid for ? I think not! So he credits my whole order, remakes the wings gets ready to hand me my half hr old pizza and wings and still no desert, so I sat an extra 10 minutes waiting for the desert he promised. This store needs to be closed. Never is anything done right here. Never have enough staff!! Its ridiculous on a Friday night at 9 pm there r only 2 employees working and 1 is brand new!

  330. I just got my pizza wings and bread sticks and we were to get 8 wings with garlic sauce and only got 7 and two of the wings were so little and would not even be one combined.The sauce was very minimal on only two of the wings. I have never complained before and get pizza from you often and was very disappointed!Very disappointed!

  331. I have ordered Pizza from the Pizza Hut at 710 Fort Worth Ave ub Weatherford, Texas on multiple occasions with no problem. Today 10/1/2014 I attempted to make an order and was advised they did not deliver to my area and never had and the manager Scott hung up on me. Out house is approx. 3 miles from the store There is a Dominos about 3 blocks from the Pizza Hut and we ordered from them with no problem as usual. I will assure you that I will never buy from Pizza Hut again and I will tell everyone I know not to buy from them either. Your staff was rude, argumentative and unwilling to even discuss the issue. Totaly unprofessional. What ever happened to satisfying the customer??? Based on other comments above I wonder how you maintain any business

  332. I ordered online on 10/7/14 I ordered the big dinner box @3:28 pm for a 4:00 delivery. So no pizza and it’s 4pm ok 4:10 no delivery so i called again and the lady said he was on his way said he should be pulling up did not get the dilivery till 4:22PM AND IT WAS A COLD $28 OF FOOD Iwill not order again.

  333. On October 7, 2014, ordered meat lovers pizza for pickup at Chelsea, AL store. The only meat on pizza was 90% sausage, with tiny bit of ham. Saying that, there was very little meat was on pizza. Needless, to say for a $15.00 pizza, it was not very good. Everytime we order, price is never same. Do not know if we will ever order again.

  334. On 10-11-14 I went to Pizza Hut on 709 meta chum
    Rd in Elk Grove and theanager Brian was as
    Asshole from the minute I called to ace an order
    Up to the visit at the store!!! I walked out
    With no pizza because of how horrible the service
    Was. I will never go there and I will
    Pass the word around

  335. I hadnt had pizzahut in quite some time but fell in love with that bacon stuff crust pizza you guys just put out. sadly the closest pizza hut in coolsprings of franklin TN has given me poor service the last three times i had been there. I am a very easy person, reasonable, logical and go out of my way to be polite. But i was absolutly appauled by the managers behavior on my visit Saturday night 10-11-14. I had placed my order over the phone and asked for the bacon and cheese stuffed crust pizza, had done it thirty minutes ahead of schedule and set the time for 6:00 for pickup, i was just getting off of work at that time and had to quickly grab food before heading out on a busy night.When i arrived i got given my total at the register not told what i purchases(i should have asked as well) and then charged 16 dollors and some change, at which point i asked cause it was cheaper for the bacon pizza, i was charged for a veggie pizza which still didnt make me upset not a big deal just refund it and move on but then the pizza came out just that a veggie.Again not a big deal im now gona have to wait 20 minutes for a new one to be made thought i am going to be late for the plans i had. but the real kicker was the manager celina who had taken the order over the phone. I told her there must have been some misscommunication and that i had actually ordered the bacon pizza. she replies with “i was the one who took the order and that is what they told me.” now here is where i got pretty upset. she had just called me a lier and was in no way trying to help this situation get in any way better. it is absolutly unprofesional and rude to have the face of the staff at this location acting this way. I will not be ordering from this location again and when i order pizza im going to be thinking twice about this every time pziza hut coems to mind

  336. I ordered a pizza from your Hillcrest Road, Frisco, TX location online that was due for delivery at 6:24 pm. It was delivered at 7:56 pm. I called Victor the manager and complained – the 1st time I called he did not offer a free pizza so I called back and asked for the corporate phone number then he claimed that he was going to offer the pizza free plus an additional free pizza- which was a definite lie! The pizza that was delivered was hard as a rock. This is the very last time a pizza will be ordered from Pizza Hut ever!

  337. I was at the local pizza hut in our town this past Sunday in Galax,Va. As I walked into the restraint the host just stood there and looked at us like we did not belong there. When she finally got us seated she was really rude towards me and my family asking in a demanding way what we wanted to drink and then threw straws at us and said that our waitress would be out to serve them what they wanted to drink and eat and walked away. I cannot believe the poor service that we had received at this location and when we did finally get our food it was cold and did not look tempting to eat. We seen our food come out and dit on the counter for atleast a good 15 minutes before ir was even served to us. We had poor service at this restraint. We originally wanted the stuff bacon and cheese crust but was told that the manager hasn’t ordered it in so long for about two weeks. How can you not have a pizza that people are wanting to try and not able to? Also the tables were dirty the dishes were as well as well the silverware. Just everyone there just seem like they didn’t care about the customers at all. There was a few other tables as well complaining about the service and the help in this place. Apparently they don’t care about the customers

  338. I have had three negative experiences at your Pizza Hut located in Milledgeville, Ga. These experiences happened over a three month time period. All of my experiences, me and my best friend dined I. The restaurant. The first two occasions we waited over 30 minutes just for someone to come over and take our order and acknowledge our presence. I actually had to get up and go to the register and ask if someone was going to take our order. The manager at the time, a black male ended up finally taking our order. The last visit no one ever came over to wait on us. There were other people there complaining about the wait time. This is so unprofessional. I actually walked towards the kitchen to get someone attention. After about 45 minutes of waiting I asked for a manager. The white male their stated he was one of the managers, so I ask for the number to the cooperate office with no response before we left. The only reason we have continued to go back is because the food is great. But the service of the staff stinks. I am a paying customer who deserves better treatment than that. I would like someone to contact me back at my ema address provide then I will provide a phone number to talk to someone in person.

  339. I saddens me that a company like Pizz Hut has to have a phone center with individuals who dont speak good english. It is not the individuals fault for wanting a job and working to make a living, but rather Pizza Huts fault for not screening employees adequately. Every time i call i am asked to push 1 for English or 2 for Spanish. It should say that all order are taken in English and if you want another language to push 1. I have 2 repeat seceral times what inwant and it not only frustrates me but the order taker as well. Two out of the last 3 times my order was wrong, and one time the store never got the order, nor did the other nearby store. I dont know what Pizza Hut thinks they are saving by using a call center, but sure makes the other pizza places look much better. It looks like, and now i believe that Pizza Hut has so much business that they dont really care about these complaints and customer satisfaction. Welcome to mediocrity Pizza Hut. You have shown your stripes. You have also shown everyone that you finally have gotten so big that you dont care about your customers. Signed, an ex-customer (tonight was the last straw)

  340. I ordered pizza 30 minutes prior to picking it up. When I arrived at the store, no one waited on me for at least ten minutes. What a poor way to conduct business. I will never again go to Pizza Hut for pizza. I will try Dominos right down the road. Terrible experience.

  341. I ordered a pizza tonight and when it was delivered and brought into the house we noticed that it was the wrong pizza. I asked for a medium pan crust pizza and ended up getting a thin crust pizza. No offense, but I really don’t like thin crust pizza. It’s like eating cardboard so I didn’t enjoy the pizza that I spent over $20 on. All I am asking for is a free medium pizza to replace the junk pizza I got.
    Mahalo,
    Chelsea

  342. Tried to order my free pizza the computer wouldnt let me said I had to order over ten dollars called the store the store said I had to do it online ..they pizza hut in kent wa ..kent Langley rd ..wouldnt let me get my free pizza off there promotion ..some kind of promotion cant even get it ..

  343. Friday night at 9:45 in Camden, Arkansas and the workers told us the dine in area closed at 9:00pm. The sign says they are open till 11pm. You would think the dinning room would be open till at least 10:00. The signs need to be changed. Eating at Sonic now! No false advertising here.

  344. More often than not, the Pizza Hut on Kerry Forest Dr in Tallahassee, FL has improperly fulfilled our order. This time, I have a copy of the order and the receipt showing what I ordered. However, because I did not complaint about it at pick up, they refused to do anything about it! So much is said about their guarantee to check (which I did), but how can you tell visually about extra cheese under a swarm of vegetables until you take a bite into it.

    I am boycotting Pizza Hut forever! The employees in this location are useless.

  345. More often than not, the Pizza Hut on Kerry Forest Dr in Tallahassee, FL has improperly fulfilled our order. This time, I have a copy of the order and the receipt showing what I ordered. However, because I did not complaint about it at pick up, they refused to do anything about it! So much is said about their guarantee to check (which I did), but how can you tell visually about extra cheese under a swarm of vegetables until you take a bite into it. Never mind the fact (which I pointed out at checkout) that I ordered half veggie and half extra cheese (I didn’t want to wait another 20 minutes), my order was 10-minutes late for an online order in black and white. I am fed-up with Pizza Hut.

  346. Good afternoon-
    The reason for my compliant today is with regards to my last order to Pizza Hut. I wanted to try the new bacon stuff crust cheese pizza. I called and placed my order with the Dover Pa Pizza Hut and in addition to the bacon and cheese, I order 12 boneless wing and an additional cheese stuffed. As I stood there waiting on the order, the guy in the back pulled the wings out of the bags with hands, dropped them on the floor picked them back up and threw them in the fryer. I looked and thought to myself- WOW. When the order came up – it was MY ORDER!! I asked the guy if he dropped the wings on the floor he said yeah- but I put them in the fryer so they are fine- I then said and then you picked them up with your hands- he said yeah- I said, I want another order. The manager just stood there watching didn’t say a word. As he walked to the back you could hear him the entire time yelling and telling people about the situation – ALL while I was standing there. Shaking my head, my pizzas came out and the lady handed them to me, I didn’t open the box as I stood there waiting for my remake on my wings, I left after I paid. I get home and the entire pizza- BOTH are covered in grease- like they poured grease everywhere. It was disgusting. I called the store back and talked to the manager- she said that the place the wings were dropped were sanitized, I said and in addition you allow your employees to just pick them up with their hands and throw them in the fryer? She said ol no he should not have done that. I said then you sat there as he complained the entire time causing a scene and didn’t say a word. She didn’t apologize nothing. I then called the corporate office, after holding for 22 mins because I was so mad- they advised they could give me some coupons or have the district manager call me- I said I would like to talk to the district manager- NOT ONE CALL!!!! Not only did I threw $35.00 down the drain that day the lack of customer service, quality and respect I had for Pizza Hut went down the drain. I wasn’t even offered a refund!!! I have not one good thing to say about pizza hut anymore. I am so angry- I had to go buy a whole new meal for the kids- you can’t eat that mess. Not to mention the germs – and if the Food and Safety (Restaurant inspection) were called that place would be shut down instantly. That is my next step indeed.
    This has also been posted to your Facebook page with pictures- social media is not where you want your complaints many people have commented and it doesn’t make pizza hut look good at all to say the least.

    I would like a call back NOW!!! This has been over 2 weeks no one is that busy and this is unacceptable!!!

    Thank you,
    Mel James

    • My husband and I decided to get Pizza Hut tonight for our Monday night Pizza routine. We like your pizza but when I called to place our order I was appalled at the lack of customer service the girl taking my order had. She was chewing something the whole time I was on the phone with her and did not speak clear at all and I had to ask her to repeat herself several times but still mumbled. She was not friendly or helpful at all. When I asked her for her name she had to repeat that also because she wouldn’t say it clearly. She did finally spell it for me. Her name is Pess. Before I got her name she tried ending the call quickly with goodbye and I interrupted her before she hung up. I don’t normally complain but I thought management would want to know so she can be taught some good customer service. Thank you for your time.

  347. Very sorry to say at Pizza Hut in Royston GA.Top Pizza Franchisee.
    Very poor Customer service specially in Royston GA. Refuse to take the order even before they close the doors. Went there for to go Order around 9.35 pm. They refuse to take since they been slow.I also run the C-store business for last 10+ years. We always give first priority to customers, and never expected from a Pizza Hut store.Sorry to say, I won’t visit that place again. Its just employee taking advantage of not having any other Pizza place in that city.

  348. I ordered Domino’s when you surpassed your delivery time. Had there pizza here, hot and fresh and STILL tipped your driver for showing up! When…please GAWD, will JJ take this unit back? It’s pizza. Delivery. You have an EXCELLENT product, but no call from the store to see why I’m mad ???? I am SO done.

  349. ON 10/23/14 I had called pizza hut to place an order around 545 pm had a few people to stop over After ringing for a while this young Lady picked up the phone and told me to hold well I held for at least 14 minutes I hung up the phone and called back and was told to hold again another 15 minutes I had to text my daughter to tell that I still hadn’t order I understand that they are busy but my daughter said she had walk in and stood there almost 10 minutes before I text her and no one was even at the counter I think that this is very very poor customer service I chose this pizza hut because it is close but I will drive farther to a different one this is the second time I thought maybe the first it was just a busy evening but I am disappointed this is the pizza hut on silver hill rd in District heights md I had to order from little ceasar’s which I don’t care about

  350. Called corporate twice for my refund because I ordered online then they call and say they dont deliver. Still no refund. Pizza hut is the worst!!!!!!

  351. hi year ago i order pizza from pizza hut they sent me wrong order that was norhern blvd in flushing nywhen i complaint to them they said sorry we replace the order again am waiting for them long time nd then i made call again they said i dont know about this agter that i order pizza every month but i always pick up never delivery but 2month before i was very busy i order pizza online they block my address then i made call on toll free number but they put me hold which i disconect the phone csn u tell me why they did this very dispointed

  352. I ordered 32 dollars of pizza called thw store to see if it had left supposedly did forty minutes later it arrives cold never again

  353. Ordered 2 pizzas and a salad. Paid the guy and then tell him
    No salad, delivery guy looks so confused with I ask for it.
    Says no salad ma’am but yet no money is given back to me.
    Call Pizza Hut customer rep tells me she will inform the manager and ill get a phone
    call back. Waiting is going one 1hour and 30 min. No call back or no salad
    Uvalde,tx 🙁

  354. PIZZA HUT IS THE WORST!! I don’t know why I ever give them another chance!!! $45 for pizza and breadsticks, an hour later we get it and they bring us the wrong pizza!! The breadsticks are so over cooked my kids can barely eat them! I call to let them know they gave us the wrong pizza and the manager said ya we just changed over the buttons on the computer and it’s been a nightmare… Ok well maybe you should train your help!! So I tell them we want the pizza we originally ordered delivered and in the meantime everything else will be cold and the manager rudely says well eat the breadsticks while your waiting… Ok well if I would’ve wanted just breadsticks I wouldn’t have wasted $45!!! What a joke!! This was at the Evanston Wyoming location.

  355. On October 9th I went to Pizza Hut located in Van Wert Ohio. This was between 12:00-12:30. When I went inside there was a line of people standing in line waiting to be seated. One bu one the people were seated. When it was my turn the employee walked right pass me and went back into the kitchen leaving me standing there. I finally left. This is the second time this has happened to me. The first time I let it slide. Thank you for hearing my complaint.

  356. I ordered 2 pizzas at my local Pizza Hut the other day. Truly, I dont know who’s in charge of “taste control”,
    but someone has lost their taste buds. The sauce was riddled with herbs and too overbearing. I also didnt know there was a shortage of cheese in this country. Go back to the way it was 15 years ago !

    I’m not the only one who holds this opinion. Why change a good thing. I’ll never go back
    It didnt taste like pizza. What a shame.

  357. The customer service was horrible at the West Ridge Rd. Location in Rochester N.Y. I suggest better interviewing skills to the store managers who are in charge of hiring. Honestly can say that I will never go back to that particular restaurant again.

  358. Friday 10/31/14 I ordered a pizza online around 4:00. I went to pick it up at 4:35 which I will admit was before the time they said it would be ready which was 4:45. I paid for my pizza and was told after I paid that my pizza was not ready yet, so I waited, in the mean time more people came in to pick up online orders and were told they would have to wait longer than a hour that they were behind 25 pizzas. I was not told that. I finally got my pizza at 5:35. The pizza was over cooked and cold. I was upset for waiting but atfer that I would have liked a hot well cooked pizza.

  359. I’m extremely disappointed in the service I received at the store in Antioch, California: located at 2713 Contra Loma Blvd, Antioch, CA 94509. (The ticket was #00133, and was entered by: LOOC 011713.) I called in an order to carry-out, the woman seemingly couldn’t understand my order (I merely wanted a ham and pineapple medium sized pizza, (a Hawaiian) she stated the gourmet Hawaiian is what I must mean- I agreed, thinking that must be a ham and pineapple pizza. When I got into the store, the gave me my order- did not show the pizza before I paid. I left the store, got home to realize it was just a cheese pizza. I called back to tell them they have me the wrong order- they said I told the employee it was fine and correct when I took it: WHICH I DIDN’T. I wouldn’t have taken a pizza and said it was fine if it was the wrong order. He was so rude- began yelling at me and telling me “WELL YOU PUSHED THE LITTLE BUTTONS AND TOOK OFF ALL THE TOPPINGS!!!” To which I notified him I didn’t place the order online, he told me then whoever took my call messed it up.
    I have never been so offended with customer service in my life. To not only not accept that they simply messed up an order- but yelling at me and implying I was somehow stupid. Why would I order a Hawaiian pizza and have everything off of it? It makes no sense. Clearly if I didn’t want any toppings, I would’ve just ordered a cheese pizza.
    I have never had such problems with this particular store (in fact I just had spent a large amount of money ordering food for a party about two weeks prior to this and had no problems with the delivery man) – but after this event, I will not only never be returning to this particular location, but never ordering a pizza from this franchise. The amount of disrespect these people show their customers is absolutely appalling.

  360. Employee in pizza hut are so rude and day don’t help customer like day should for them is more important to talk n talk to the rest of the employee on the back wile we wait in the count for somebody to attend us.

  361. DEAR SIR WE HAVE RECENTLY CONSTRUCTED A PLAZA HAVING 30X70 FeeT AT THE LOCATION OF MAIN MARKET MUMTAZABAD MULTAN.
    WE WILL FEEL OUR HONOR IF YOU VISIT US FOR YOUR NEW OUTLET.
    THANKS

  362. Next time you are out and enjoying a wonderful meal at another pizza restaurant and have time noticing how many vehicles you see at the resturant you are in, if you think about this on your way home and come across a Pizza Hut see how many vehicle you counted. When I was at PaPa Johns Pizza’s notice 17 vehicles in the parking lot and full of customer enjoying a good meal, several was take out orders. I stayed about two hours with my family and friends enjoing a good meal and having a good time, when we left wife need to stop at Walmart’s, i stayed in the vehicle and notice a Pizza Hut restaurant was only about block away from me now when my wife shops it’s going to be aleast an hour or more, while she was shopping I was noticing Pizza Hut and counting vehicles park and went in, to make a long story short only 4 vehicles was there and no pizza delivery left the area. Wife stayed over hour and half in Wal-mart’s and only four vehicles during that time at Pizza Hut. O yeah I gave up Pizza Hut cause of quality, quantity, customer services.

  363. My experience with Pizza Hut was terrible. This is my second time wanting to try the cinnamon sticks the first time they were soggy in the middle and today they where hard as a brick. I called the Pizza Hut and the lady informed me that there was nothing that she could do because it was a dinner box, I would have had to bring back the entire order not just the sticks. I also ordered cheese bread stick and I received just plain bread sticks. I think she was very rude because I felt like she was just trying to rush me off the phone.

  364. Dont order t.r on walnut lane in travelers rest sc we order pizza 1 hr half later no pizza called to see whats up with our food they said o its on the way waited 30 mins no food called back they said oh there taking three orders at a time I was like uh is that smart considering they cover 15 miles of area and I asked if my food was gonna be cold they said no well it finally came and we got it from driver nothing like spending hard earned money on cold pizza two hours later thanks corporate pizza pushers yall suck will not be back if thats how a distinguished establishment is ran !!!

  365. I tried to order a pizza on the 11/5/14 at 2:30 to be delivered. The person that took the order said that it would take45 minutes to deliver. I called back an hour later to see if the order was on the way the person that answered took my phone number and said that a manager would call but never did so I called back 30 minutes later and told them I wanted to speak to a manager and was put on hold again with no answer from the manager I then called back and cancelled the order. And as far as I am concerned will never patron your business again

  366. I placed an order at 8:31 online that said it would be ready by 8:46. I get a call at 8:42 that the store was out of pan pizzas and the rep asked if I would mind hand tossed. Frustrated as I pulled into the store I agreed. Here I sit an hour later waiting for one pizza. I paid when I first got. I’ve watched several customers come and go. I’ve had 3 people lie to me about how much longer I have to wait. I hate Pizza Hut! I don’t even want the pizza anymore and never again for that matter. This was in Fort Pierce, Fl.

  367. I ordered from 14215 centreville square, Virginia today. The person taking the order was absolutely absurd. Any deal that I mentioned he claimed it’s no more available even though it’s all available online and these are same deals I always use. He told me to order from online if I see them online and hung up. K ordered online and was told to wait 40 minutes. An hour later I called to inquire where my order was and was told thay the delivery guy just left. After that call I waited another 30 minutes, and delivery man was totally non English. He wouldn’t even speak a word, neither did he say anything when I inquired why was he so late. He just kept quiet and didn’t give me any slip for me to know my total bill. Upon inquiring twice he told me my total and even then didn’t give me any slip. I still gave him a good tip. TO MY UTTER SURPRISE THE PIZZA WAS BURNT. The cheese was all black and I felt like I was eating burnt cardboard. Super super pissed and want to seriously sue Pizza Hut.

  368. I was cheated by the corona ca store on Lincoln & 6th st. They charged me double for my pizza and I had coupon code for free pizza but they wouldn’t use it..it was from your deal if you use your visa your next pizza is free….what a ripoff

  369. My husband and I went to Pizza Hut in Greenville, PA this afternoon. It was apparent we were the only ones in the restaurant at that time. We waited for 10 minutes, as the sign said to wait to be seated. I went around the corner to see if anyone was in the back and saw several people and yelled multiple times that they had customers, to no avail. No one came out of the back.
    We left and took our business elsewhere, where we were seated and fed a delicious pizza.
    We will never take our business there again.

  370. springfield, georgia
    horrible. i called in route home to order pizza for my family. the person that answered the phone did not know about any special offers. said i would have to go online to view specials. went online at home and ordered 1 large pizza and order of wings at 6:52pm. Estimated delivery time was 7:22. after not receiving our pizza within 30 minutes i called to check the status, same girl answered and said the driver left 10mins ago. after waiting another 20mins and no delivery, i again called to inquiry on our order. same girl said they suddenly got busy and that the driver left but forgot our wings. at this time i asked how much longer, she said 20minutes. we literally live 10mins from pizza hut. after not receiving the delivery at 8:30- i called to cancel our order! totally unacceptable!

  371. I placed an order online for a location here in Summerville. My cheese sticks came all gooey and under cook and then no sound sauce came with them let alone the wait for delivery was an 1 hour and a half.

  372. I went to the Pizza Hut in Rensselaer, IN. I was showed my table and told I would be helped soon. (There was only one other person in the restaurant who already had their food) I wated ten minutes when a waiter finally came out he looked at me and walked past and asked the other person if they needed anything. Then stood in the middle of the dining room not making eye contact for a good two minutes. Then the person who greeted me and showed me my table walked into the dining room area and talked to the other waiter, still avoiding eye contact. They both then walked back into the kitchen area refusing to check on me or even ask for my drink order. After waiting twenty minutes I left. The lady who greeted me saw me and I didn’t receive an apology or a “have a nice day.” The whole point of their job is to take my order so I can pay for food and they can receive a paycheck. That are lacking in their costumer service department. Extremely disappointed.

  373. I order on-line generally every week to two weeks. For the last few months the service from Store027155 has gotten progressively worse. I’ve been sent a pizza with a wrong crust and the manager argued with me that I didn’t know which crust I ordered even though it was on the ticket. Tonight I ordered on line again, it was to have been delivered approximately 6:33. At 7:08 it was finally delivered. I literally live between 5-7 minutes from the storefront. When I asked the young man if he had gotten lost or had a lot of deliveries (I had to ask him twice) he told me it was crazy. Not sure what that means. I really like the pizza but am fed up with the service.

  374. Tonight I decided to order pizza Hut my family and I have been working all day and we’ll we wanted to just call in for food we all decide pizza Hut. We did it by Web at exactly 6:13 and the pizza was not deliver until 7:38 that is just crazy waiting that long for a pizza I well never order from pizza hit again you have definitely lost a customer when I called I got was a apology and nothing else the girl on the phone didn’t even get a manager on the phone to talk to she said he was too busy to come to the phone. I can’t belive the customer service.

  375. I called our local Pizza Hut in Green Cove Springs to place an order to pick up. First the answer machine said can not take call at this time. So I waited called back and same thing only this time an employee said hold please but while holding the automated message came on said can not take your call at this time and disconnected me. So again I call and same message so I wait a few minutes and called a fourth time to get an employee put me on hold again for four minutes. Then when I placed order she said wait what was the third pizza again. Ok so I repeat it and then when she gave me price I questioned it and she acted as if I bothered her when I asked why price was what it was. I have ordered more pizza their and gone in their to eat more than I can count. My family have been going up on Sundays for the football games and eating and the order has been really god and so have the tips. I worked with the public for thirty years and never once did I act like the customer was a bother. So as I eat the pizza from this Oder we decided that it would be our last time with Pizza Hut. You have no staff to handle to volume and the ones you have should be there.

  376. I’ve recently ordered 2 pies of pizza by far the worst pizza I’ve ever tasted this is the second time this has happen with the same Pizza Hut in Kearny NJ on Kearny ave.
    hopefully they can make some changes they were really good in the past

  377. Y’all. Realy need to look in to your dayton,nv store . Not only can they not get your order right but the people that work there. OMG! And there’s never a manager there when you ask for one.

  378. Today I ordered 2 pizzas delivered from the Chatham Rd PH, Spfld. The one for myself is probably the worst pizza I’ve ever had. The crust is dry. The pizza has little flavor. It is terrible! The 2nd pizza is for my son for this evening.

    What a shame! PH used to be a favorite place for us to get pizza. No longer!

  379. I ordered a pizza and some wings from the Millbrook, AL store at 5:05pm and after 45 minutes I call to check on my order and they said the guy just left 12 minutes ago, I live 5 minutes away, so I had to feed my kids something else and when the pizza and wings FINALLY showed up almost 2 hours late everything was cold and it took getting hung up on, calling back and being ugly with them for them to refund my money! I will never order from them again!

  380. I order from the same Pizza Hut every time. sometimes 3 times a month. Today they delivered my husband’s dinner 20 minutes early even though we’ve done this same thing a million times and know that he comes out the gate at 750. Never had a prob before tonight. I also ordered pizza for myself and my kids at our home address as we often do. Hubby called me and said they weren’t there yet as he only gets 20 minutes for lunch, so I call them. they put me on hold for a long time and then came back to say that they were there but no one ever came out or responded. I call hubby and he says the security at his work said the pizza guy came at 735 and wanted them to page MY NAME!!! I called again to pizza hut and I said hello this is tracy wood again, and she says “WHAT?” I repeated myself and she says “hold on”. Then a man gets on the phone and I said “oh are you the delivery guy?” He smartassly says “as a matter of fact I am” I was like excuse me? He said I am the one that delivered the wings and no one came out… I started to tell him it was supposed to be 750 and he came at 725, but he passed me off to yet ANOTHER person without even telling me he was passing me off!!!! THANK GOD SHE WAS NICE!!!! Apologetic, nice, great customer service skills. A relief… I swear i’m not a complainer but when something shocks me as much as this rude service I have to tell someone! No they aren’t losing my business, but maybe management needs to let a couple employees know that they CANNOT talk to CUSTOMERS that way. There’s my rant! Thank you!

  381. I called in a order and when I went to pick it up they had no record of me calling in my order clearly they messed up. Then I had to sit there for 30 min and wait for them to make it

  382. I ordered 2 pizzas online for the store located at 9706 Magnolia Ave
    Riverside, CA 92503
    (951) 687-4477
    And placed my order at 6:00 p.m. I received confirmation that it would be delivered by 6:30. At 6:40 O called the store to see why the pizzas weren’t here and was told that oh, we got real busy just as you called, so we’re backed up, I’ll give you three dollars off and it will be there “soon!” So I waited and waited and finally at 7:20 I called again, and the guy who had answered the phone the first time, answered, put me on hold, and didn’t come back to the phone, so I hung up and a female answered and said she would see where it’s at and what’s going on. I told her at that point I am feeling a bit leery about even ordering the pizzas now because someone might do something to them. She said that wouldn’t happen, of course. So she put me on hold and they guy comes back on the line again and tells me that all his drivers are out, and as soon as they get back, they’ll pick up my pizzas and deliver them. What does he mean by as soon as they get back? They were sent out even after my order but still couldn’t deliver MY order? So by this time I am pretty upset and frustrated and I ask him, do you deliver to your Hispanic customers before the white ones because something is up here. This is not NORMAL! For every time I call not to know where my delivery is, and it’s oh, we’ll get to you? He said he was cancelling my order for making a racist comment, said he didn’t care if I filed a complaint, and hung up on me.

    I’ve ordered from this store before and never had an issue, and I do NOT appreciate the way I was treated at all. Please know that you’ve lost a customer. I know you don’t care because there are always more customers, but hey, I’ll tell a friend who will tell a friend and so on. I expect a modicum of professionalism when I am PAYING for a service. Perhaps you should consider training for your employees.

  383. Ordered one of your new pizzas this evening withe the new sauce a balsamic drizzle and a parmasan crust. Got my pizza delivered all I got was a basic pepperoni pizza with regular sauce and crust. It’s nice you have new pizzas that I didn’t even get to eat. I’m about done with Pizza Hut. Very Disapointed. Had to pay a $2.50 delivery fee for a pizza I didn’t even order. Get it together Pizza Hut. Got it from the Pizza Hut in West Salem Oregon.

  384. I have a complaint.
    I have 5 years of living in mansfield, TX store#120 and whenever we call a this store always there are problems to make the order.The service is terrible!!

  385. I ordered 2 pizzas and buffalo wings from our local Pizza Hut on November 21. The pizzas were wrong and were cold and the wings sucked. I called and and told them the order was wrong, and they told me no it was not and hung up. I will NOT order from them again.

  386. I placed my order at 7 pm. Was told it would be 80 minutes for delivery. Said ok. The main st. Munhall pizza hut has delivered to my club before at 160 dahlia st. Munhall pa. After an hour and a half i called to see where my food was. Was told he came by there and couldnt find it and brought it back to the store. Said he tried to call. Did i still want it. Told him no i did not want cold food. Was told they could heat it using up! No. So after an hour and a half i got no food. Ridiculous and i will never order from them again

  387. I received a cold pizza. I called and spoke to the manager who repeatedly kept telling me “the driver said the pizza was hot”. Nothing is worst than a cold pizza, I told him I would like my money back he then told me I needed to bring the pizza to them and he’ll give me a refund. What kind of customer service is this??

  388. My family and I had a small reunion and thought gathering at our local pizza hut would be nice. Pizza hut in yucca valley ca, 92284. We were wrong, the service used to be service and now it is anything but. I don’t know if its new management or we just had the wrong crew working that night, sun Nov 9th 2014. The associates were rude and acted like we were putting them out by being there. We had a large order which took forever to get to us. It was an expensive bill and they over charged us for an item. We spoke to “the manager” on duty that night to try and fix the issue. He was uninterested in helping fix the problem. He would not give our money back for the over charge and did not apologize for the horrible service we had received. They just lost seven plus customers who will not be eating or ordering there again!!

  389. I placed an order around 1:20th today online. I was told it would be here at 2:06. At 2:15 I called to make sure everything was good with the order. The manager said yeah my driver will leave soon a cop was here and we had issues. On fine. 30th later driver came and left the soda in her car and locked her keys in the car. My 11 year old son had to help by reaching in the Window using a hanger cutting his arm. Finally after opening her car. I was getting my change and she owed me 6.89. She said here is your 6 bucks. (I was gonna tip anyways) but when I asked for the rest she said yeah I don’t carry loose change sorry. However I still gave her a tip because she had a car seat in her car and it’s the holidays, however pizza hut did not offer an apology of any kind. I believe you need to seriously talk and teach customer service skills. You have the good food down you need to get the service to be as good. Experience like these are what caused loss of business

  390. Just ordered a pizza from Pizza Hut Decatur, Al.. They said it would be here between 20-30 min. An hour later no pizza!! I order all the time crazy!

  391. We went to the Duncansville, Pa. location for the lunch buffet when we arrived there were no pizzas on the bar, when we asked we were told that they don’t put them in oven till they have customers. We waited as the place filled up with customers, when the pizza finally came out there was quite a lot of people and not much pizza. When we got our bill we put a $100.00 bill in the folder and waited for our change that did not come, I finally went to the register and asked for our chance, they actually told me they were waiting to cash other people out because they did not have enough to give us our change. They finally got the money to pay us but this is no way to run a business. The experience was totally unsatisfactory!!!!

  392. I ordered pizza, waffle fries, and wings. The pizza was great but the fries were hard and the wings weren’t cooked all the way. I love pizza hut but I wish they would had cooked the wings all the way because I couldn’t eat my wings.

  393. For the second time the pizza hut in gretne Nebraska has neglected to include the marinara sauce with our bread sticks not to mention the extra 50 cent one I had to purchase (which is ridiculous to charge for extra sauce for your dry bread sticks in the first place). We have also dinned in at that particular restaurant more than once and the service was very poor. One man stood at the counter for several minutes receiving no service and had to walk into the back to get the female night manager to leave her computer long enough to help a customer.

  394. Extremely disappointed with Pizza Hut in Hartville, OH at 925 Maple st. They began their Wednesday night buffet last week on the 19th. As arrived at this Wednesday, after calling ahead to confirm that Wednesday buffet, I arrived with my five children, and was to be joined with my wife and my wife’s family. We told after some time spent waiting that the Wednesday night buffet was cancelled because “Thanksgiving” was tomorrow. Very disappointed and the staff working didn’t seem to know there was a Wednesday night buffet.

  395. Ordered a large thin crust everything pizza for pick up. The crust had no taste, like cardboard!!! The toppings were not much better. Very disappointed, worst pizza ever, a waste of money($16.58)will not make this mistake again. Also had guest from out of town who agreed it was terrible!

  396. The Pizza Hut on 26th and Sycamore in Sioux Falls SD is the worst. Ordered 2 thin crust pizzas, the crust was dry and almost burnt, very little sauce or cheese was used, ordered a pizza with chicken and was told when I arrived that they were out of chicken at 5:pm. Had to wait 15 to 20 minutes for another pizza to be cooked with a different meat. I have always loved Pizza Hut, but that business is being run into the ground. I will never go back.

  397. orderd pizza last night from Ville platte, Louisiana Pizza Hut for 6:30 pm, got there it wasn’t ready so I waited until 7:05 pm, and the board showed ready and they called my name, by the time I reached the counter my pizza was lost, then they lost my paid receipt, pulled up the order on my phone and finially got refunded.

  398. Ordered a large thin crust supreme a pizza at 5:24 in huntingdon Tennessee. Picked up pizza drove home 15 miles and when we opened pizza to eat We noticed it was a cheese pizza. Called Pizza Hut and told them. All they said was “well”. I told them I wanted another pizza delivered to my house. They said I would have a pizza in 30 minutes. That was at 610. I called at 645 and asked where pizza was. They told me it would take 45 mins to get pizza and delivery man was out. I had to drive the 15 miles there and 15 miles back to get pizza and it was 710 when I got pizza. Very dissatisfied with service. We ordered pizza from this Pizza Hut at least 4 times a month.

  399. I ordered two pizzas and cheese sticks tonight. I was very disappointed with the pizza I got from this particular pizza hut. Its on 128th St Sw in Everett Wa. First off,both of the pizzas were very poorly cut,and this is common with this pizza hut
    Second,the bacon cheese stuffed crust was very disappointing and the crust was basically just filled with air. Lastly, the cheese sticks were way too overcooked and were basically regular bread sticks. All of these issues are fairly common at this pizza hut, and not so much at the others. I will no longer order from this pizza hut. I feel like I wasted $40. Little ceasers is much better than this pizza hut. South Korea pizza hut was better quite frankly.

  400. Purchased two medium pizzas up to 4 toppings and this is the second time I was not satisfied. The bread is very stale and I am very disappointed. I tried to overlook it the first time but to order again two weeks later and the same thing is very upsetting. I have loved pizza hut pizza but lately the pizza is DISGUSTING and never fresh. I work hard and I don’t have money to throw away
    Pissed off
    SHAWANDA

  401. I ordered my pizza at 5:46pm Saturday night for the football game and it’s now 7pm and still no pizza wow I just got off the phone with pizza hut off river Rd in eugene oregon and the pizza is just leaving now no apologies nothing.

  402. Always have had good service and food. However this time not so.
    Tonight my husband ordered a pie. Half for himself and other for me. I ordered mushroom and spinach.
    The fresh spinach was placed on top of pie after it was cooked. Sitting, looking pretty, but was suppose to be cooked with the rest. Not good.
    It was not a bit warm. I took it off and had with just mushrooms.
    All they would have had to say is they forgot the spinach., not putting on afterward.

  403. On 11/29/14 I ordered one of the garden party pizzas Online I am not a huge fan of balsamic so I had them take The drizzle off and add Parmesan garlic to the crust. When when we got the pizza it had the drizzle on it and did not have any flavor sprinkles on the crust. This was my first time using this pizzahut. I was very disappointed.

  404. Chancellor park Charlotte,NC THE WORST CUSTOMER SERVICE EVER! VERY UNPROFESSIONAL, UNORGANIZED FACILITY EVER AFTER WAITING 30 MINUTES, my order was incorrect, yet the manager still expected me to pay because they were out of the special for the night; what!????? Very ghetto. Do not go to this location! Then how the manager treated other customers! The worst.

  405. I am extremely dissapointed with my local Pizza Hut tonight. I am normally not one to complain because I work in the food service industry. The lack of customer service I have experienced was to hard to ignore. I ordered boneless chicken wings online at about 7:30pm. After checkout I was given an arrival time of 9:45pm. Which I thought was a mistake, so I called the store and continued calling for about 45 min until I finally got through. The man I spoke to had no apology for me and said that my arrival time was correct and that he would try to make sure it was delivered. I was told the driver had 7 more deliveries before he was coming back to the store to get the rest of the orders. Had your employee apologized to me or at least explained whatever issue they obviously have tonight I would be more understanding as to why the order would be taking over 2 hours. At this point I am expecting cold soggy wings if they even comes at all. Im not looking for any type of coupons for this restaurant because I won’t be ordering from there again. However I believe you should know how they are taking care of customers at the Etna store in Pittsburgh.
    Order#3141130184009001184

  406. So I had placed an order for delivery I waited 50 mins and when the driver got to the front deliver refused to delivery my order (I live in the back) when he called that he wasn’t going to come to my door I called the store n asked to speak to the manager the manager renee said that I had 2 walk half way which made me upset for the reason that I always order n they always deliver 2 my door (this isn’t free delivery I paid 4 it ).well the manager was rude n put some else on the phone by the name of rego I told rego that’s was crazy that I had 2 go up front for my order …I walked half way n seen the deliver drive off .by the way the lights where on to the walk path the back lights where on n I was in the door way with my twins boy that that r 11 …I thinks this is really bad service n specially when the manager is telling the driver 2 come to the back n the driver is refusing to deliver by the way he had the driver on the other line n I could hear everything …n then he told no delivery 4 u n hang up .(I paid with my credit card )

  407. I order online at 11:50 am, it said my order would be arriving at 12:30 give or take 10 minutes. I figured with the rain must likely it would be an hr. so I finally decided to call after an hr the store to see what was going on with my order. the person I spoke said I never order. I gave her a confirmation number and she said that they cannot lift up confirmation number. she still was the dying that I had order I explained to her how can she say that if my car had already been processed and I had an email confirmation for the store. then she will confirm that I hadn’t placed an or Der and on my last history it showed a couple of days ago. then she finally I guess decided to check and said the driver would be here shortly. anyways finally at 1:10 pm I get my order and it’s cold. this really un acceptable. I can understand to a certian limit but the problem is with having ppl that are careless and simply don’t care.

  408. Tonight I placed an online order to Pizza Hut 163 Smokey Park Hwy Asheville, NC. I was hesitant to place an online order as I have had previous problems with this feature. I ordered anyway @ 6:23pm and was told the order would be ready @ 6:53pm. I arrived on the dot of 6:53pm and was rudely addressed by a female named Jessica. She snapped at me asking for the name I gave her my last name, no there is nothing for that name, gave her first name, no there is nothing with that either. What is the phone #? I gave the # and she advised me of what MY NAME should be because of what Pizza Hut has had incorrectly attached to my telephone # for years and apparently no one has been willing to fix it. My pizza is not ready but she is quick to ring me up snatch my money from my hand and says it will be a few minutes. After 10 mins of watching Jessica in her blazing rudeness, to every customer coming and going, and after hearing her telling a waitress they are out of beef, and she has no idea why anyone would order that crap anyway……….I ask when my pizzas will be done. She has no idea they have been slammed (this is not my problem) I can clearly see the pizza oven and nothing is on its way out. So she goes to the gentleman making the pizzas to find, GUESS WHAT! oh wow! There is my order which “just came in” and hasn’t even been started! I request a refund and exited. As Jessica proceeds to tell this hilarious story to co-workers, which they all seem to find it entertaining, laughing as I leave. The customer service at this place SUCKS! This is not the first time I have had problems at this store and never intend on spending a penny with ANY Pizza Hut ever again!

  409. This is my 3rd time trying to contact SOMEBODY in the above ranks at Pizza Hut! Went there on last Wed (we’ve complained several times to no avail the manager at the West Springfield Ma location. Last week we ate there and spent a lot of money…EVEN THOUGH WE TOLD THEM EVERYTHING WAS COLD AND THE RESTAURANT itself was filthy and gross. Employees had attitudes and on and on. I want answers and compensation.

  410. So let me tell you about my experience with Pizza Hut. First off today December the 2nd 2014 I placed an order of a large pizza and que papas and was told the wait will be 15 minutes, perfect can’t complain. Yet when getting there I had to wait and additional 12 minutes for my order to be completed while the workers took their time, laughed and enjoyed the conversation they were having….every single word of it. So by that time my ‘Que Papas’ were cold and the pizza thrown into the pizza box with NO WAX PAPER at ALL

  411. On vacation in Naples, Florida. Was hungry for pizza. Closest one to me was Pizza Hut. After spending almost $32.00 for 2 large pizzas (RIDICULOUS!!!)I was sorely disappointed once I got it home and tried to eat it. Probably one of the worst pizzas I have ever eaten. Didn’t even finish eating it — threw it away. Bottom crust was much thinner than the cardboard box it came in, although I specifically ordered the hand tossed and not the thin crust. I did not ask for an flavoring on the crust, but it came with some buttery seasoned flavoring with so much salt and garlic, it couldn’t be eaten, but had to be cut away from the rest of the pizza. I will never, ever buy from this chain again. What a complete rip- off. I might as well have flushed my $32.00 down the toilet.niw I gave to go make a sandwich, as I had no edible dinner. Thanks Pizza Hut.

  412. I just order a pizza from your store on Sterling Ave in Peoria, IL. Although, I think your prices are high and growing even higher. What I can’t except is that I was to wait 1 hour, because they were busy. I couldn’t believe what I was hearing. I figure there is no direction on the store front or corporate office is not doing what they say they represent. “Customer first”.
    Since, I had to wait for over an hour. I need to be compensated.

    A waiting you response.

  413. I went to pizza Hut for dinner. December 3rd 2014 in Tinley Park Il. My family was seated at a dirty table, only cleaning it at my request. We placed our order and after 15 minutes of service the server did not bring any food and stated that the grease is burnt and they are not going to change it
    We were invited to leave.

  414. Worst experience of costomer service ever. I ordered a pizza for carryout, and when I came to pick it up I stood outside because the building was locked before closing time. When I knocked on the window the lady looked at me and then turned away. When I finally got my pizza it was soggy and not completey cooked. I will never be coming back to that location again.

  415. I’ve been buying from the Star, Idaho store since I arrived in Idaho in 2007. The quality of the food has always been good, and the variety of offerings terrific. I have ordered the same products for at least the last two years, leaving the store with a bill under $25 each time. (I pick up my order) Imagine my surprise when I went in tonight and ordered my food, only to discover that each of the large pizzas I ordered were costing me $3.45 more, each, then in the very recent past. When I asked why, I was told there had been a price increase. A 34.5% increase seems a bit steep to me.

    Also, the signs with the prices clearly displayed had been removed, and replaced with signs of food products. The only indicator of pricing available at the cash register, were on a rubber mat on the counter. I had to stand there and read the mat from top to bottom to find the actual price of my items. That disclosure is smaller then most menues in sit-down restaurants. When I asked about the coupon prices we’d just received in our mailbox, I was told that was only for on line orders. No one could explain to me why ordering on line made it simpler and therefore less expensive, than ordering at the counter in the store. So apparently customers are being penalized for going to the store.

    I’ve been a Pizza Hut customer all over the country, since you opened your doors. That’s a lot of years and a lot of money. (I raised five kids on your food) We have a new store in Star called Westside pizza. Their food is good, they’re not hiding their pricing in fine print like your store is doing. I intend to take my business to them in the future. Kinda sad to end a long term loyalty, because of a new marketing strategy that you don’t even have the guts to put up on the signage.

    Like anyone else cares.

  416. I ordered online 11/12, delivery was estimated over 2 hrs…I called store immediantly and cancelled. So they still charged my card with no signature or imprint. I tried to contact store manager he has not returned my calls, I went to location and he left me standing and did not take my info. I called customer service number twice now, they were nice, took info and said someone will contact w/in 3 days…both times. However it is 12/5 and still no one has contacted me ever and no return of my money. Very disappointing.

  417. How is it possible that you are trying to rebrand by adding “crap” to an already bland product. Instead of adding a terrible garlic blend or pretzel crust, try making a good pizza that includes a bit of customer service! A pizza from one of three local places costs about $15 for a far superior product. I’ll stay local. I’m not letting my kids beg me for another stuffed crust waste of money.

  418. I just want to say that I faithfully order pizza once a week it is most always good. Tonight was no different the two pizza’s I got taste great I have to say I absolutely love the new veggie spinach.but along with that order we got instead of our normal breadsticks..we tried a new kind known as Parmesan breadstick..they are NOT good. We are feeding them to the dog..she likes them..so I guess they are good dog treats..but expensive ones.

  419. I will never order from Pizza Hut again. I currently live in and the customer service couldn’t care less about my experience. I speak fluent Japanese with a slight accent since I am not a naivete speaker. As I’ve done probably 1000 times already, I started to go through my order. The person I was speaking with was giving me a hard time as usual but today was just impossible. I managed to get the manager on the phone and he just answered with Mhh? Mhh? Said it with a high pitched whine. I Asked him if he cared that I would never order again after being treated this way. He didn’t care. He doesn’t care, the customer support Japan doesn’t care. No one cares. I will let the foreign community here in Japan about my experience as we always do when we have a positive or negative one. We are treated as outcasts here so we tend to communicate with each other very tightly.

    I will never order again from Pizza Hut.

    I hope I didn’t take too much of your time.
    Ron

  420. I was very disappointed in my delivery order tonight. Not only did I get my pizza late, my order was completely wrong. We had ordered A half n half two topping pizza with one side havering ham and pineapple and the other with chicken and spinach. My pizza had one side with three toppings, ham, pineapple, and spinach the other side had chicken and pineapple. My pizza was cold, and when calling the manager he preceded to tell me that I would need to wait to eat for another 30 minutes (but last time it was 41) I also thought I had ordered mild bone in traditional wings and got some that were a little more spivey then I’d like. Please fix this in your stores.

  421. 12/6/14 ate at 253-11 Hillside ave
    It was raining outside and the rain was coming inside. Even after the waitstaff was notified about the leaks they continued to sit people in the rain.The service was also very poor . After we sat down we had to go get the waitress and we ordered drinks and she returned without them after we asked for a few minutes to view the new menu. After we received our food she never returned to see if we needed anything else including refills. We normally visit this Pizza Hut once a week but after the treatment we received tonight I must reconsider where and how I spend my money.
    Shivani was the waitresses name.

  422. Online order from Franklin, va Pizza Hut – I was told pickup in 20 minutes. When I got to the store they had not began cooking my order and told me it was going to be a 15 minute wait. NOT – took my card back and left – took my business somewhere else! Unacceptable.com

    Pissed off customer!

  423. On 12/6/2014 I ordered a pizza at 6:15/ At 7:35 I called the store because it had not been delivered. I was advised by the customer rep. she would forward my message to the store manager and would get a call right back. At 8:40, the pizza arrived, no call from the manager. I refused delivery and told the delivery person why. I have never had such poor service from Pizza Hut before and may not order from them again if this is the way they treat their customers.

  424. Its funny that Pizza Hut provides employment
    To people that are Really Imature in management, Here in Caguas (address) 172 Puerto Rico Pizza Hut.

  425. We purchased a large sausage/pepperoni at a carry out Pizza Hut in Greenwood, IN. That was the most stale pizza I’ve ever had. The sausage was hard and completely dried out. We had to take it off it was so bad. And the pepperoni was almost non existent.

    Sorry to write an unfavorable review but this establishment needs to be inspected for quality

    Mila Norman

  426. While traveling abroad places such Pizza Hut become a safe place because the food is familiar to what we are used to eat at home. I am residing in China and the Pizza Hut franchises in China are big disappointments for foreigners. The menu doesn’t resemble AT ALL to what we eat back home. The Pizza are weird looking and the flavors are even worse. The toppings and the side dishes are so Chinese. What’s the point of going to a Western place if the menu is going to be like any other Chinese restaurant? I don’t understand why the menu has to change to dramatically in China. I understand that the menu has to be adapted to each culture but this is ridiculous. I will never go to any Pizza Hut franchise in China and I certainly wouldn’t recommend at all…

  427. I placed an order today at my local store (Manahawkin, NJ) at 6:04pm. My order confirmation told me my pizza would arrive at 7:09pm. I called 30mins ago, they told me it was on the way, should be there soon. I write you now 1hr and 3mins later and it’s not arrived—yet. No call. No email. Nothing. I’m very diaspointed. Service at this store has never been this bad/delayed. This is bad. As I finish this comment, it’s delivered at :814pm AND it’s ICE COLD pizza, breadsticks, wings and cookie. Horrible service tonight.

  428. Stopped at Pizza Hut on Atlanta Hwy in Montgomery, Al on Sun.12/7/14 while traveling to Mobile. Was warmly greeted by extremely nice server.Only 1 other person in restaurant. Ordered bread sticks & personal pan pizza. Took 50 minutes to get & were luke warm. Hadd to have been sitting in back for awhile. Was told cook was late coming to work.Apparently no communication between cook & server who was having to do everything by herself. Doesn’t explain why manager never came out or helped in any way. Bathroom was dirty, black rings in toilet. Rating for manager..0 Rating for server…10. Server said she told the manager how long we had to wait & was told to deduct $6.00 off our bill. Wasn’t that sweet of her! We never complained because we knew server wasn’t to blame & tipped her more than normal. Will never go back there. Manager needs to be fired.

  429. I usually always order from pizza Hut because I like how their pizza tastes. But they lost a customer because some pot head kid doesn’t feel like delivering. I put my order online at 10:00 and it said it should be delivered by 11… okay I can do with that. I’ve done it before. I get a call 15 minutes later that they will not deliver my order because they have two orders ahead of me and it will be after 11 and that is against their safety regulations… long story short I told “know he is b.s.ing me and I will order from dominos (which delivers till 12 as well as papa Johns and I will be calling back the next day to speak to his manager.

  430. i recently ordered from Pizza Hut in Raytown Missouri online and they messed up my order badly. I only ordered two pizzas from the new menu and to say the least they were flavorless. I ordered the garlic Parmesan sauce With chicken and tomatoes and he meatball marinara. My ordere said it would arrive at 639 pm after ordering at 600 and when 700p rolled around , I called the store and they told me the driver was running behind and was en route. 20 minutes later , the driver finally showed up with lukewarm pizza . I am so over this Pizza Hut. It is poorly managed and their employees that customers like criminals. Tying to get ahold of a store owner is never easy. Hate this place

  431. I ordered from the Dickinson ND pizzahut. I called at 6:30. I will be ready in 30 min. I waited 40 min before I called. They said driver left 20 min ago. Another 10 went by. Driver finally called me back. Said he called and it went straight to voicemail (cell phone) he asked if I still wanted the pie he was driving around d with for a 40 min or issue a new order. I wanted a fresh pie. So another 40+ min go by and I call again. Talked to the manager who told me that the driver once again called me and it went straight to voice mail, so he went back to store. Even though he called me and talked to me on the same number. So after 2 hours I’m talking to this manager and I ask him if that’s how pizzahut does things. If the they call once and it doesn’t go through they basically give up. He didn’t have a answer for me. He then offers me a free pie. But will be there in 45 min. I told him no. I was very upset. But i ended up taking the free pie. My first order was at 6:30, I got my pizza at 9. I’m not one to call and complain, but 2 1/2 hours for a store that’s was less then 10 min away. Very unprofessional and I am telling everyone I know about this experience.

  432. Your online ordering mobile app is terrible, I cannot get it to accept my home address. So I order from my laptop and I cannot order two separate deals from the deals menu at one time. I had to do two separate orders. I did place two orders, but never again. I spend almost 30 minutes ordering two pizzas. I’ve decided that the local pizza place will be getting much more of my business. Pizza Hut is just too much trouble.

    Sincerely,

    Tammy Dotson

  433. Tonight, Dec 11, I ordered a pizza at 5:55 to be delivered at 7. This was ordered from the Hut on Ft. Campbell Blvd. in Clarksvilke, TN. At 7:20, I called to see where it was. The man I spoke with said he had to double up deliveries due to some reason, but mine was on the way and should arrive soon. I had repeated my address to him and he indicated no problem. At 7:50, I called again. This time a young lady answered and said they didn’t even have that order. The store had my phone number as well as my email address when this order was placed online. Yet, no one had the courtesy to contact me if there was a problem! I am VERY disappointed in this lack of customer service, and I doubt very much that I will ever order from Puzza Hut again!

  434. I order a medium pizza from pizza hut 3980 goodman rd west horn lake ms. When the pizza was delivered, 20 minutes past the time given, there was 7 slices instead of 8. I could tell it was a simple mistake so i called the driver over to see for himself and took pictures. I also told him to tell his boss and that I would call. When i called, i spoke with Emily,the supervisor. She was very rude and dry. She asked me what was she suppose to do about it and basically called me a liar.

  435. Order # A012418X83T1609
    I order online for my children and I on 12/13/14 at 5:09pm . The estimated time they gave was 6:05pm. To be honest the pizza did get here on time ,however it was cold and I had to put my pizza, breadsticks and cinnamon sticks in the microwave in order for us to have warm pizza. I’m very disappointed with my order today.

    Concerned customer

  436. I ordered 2 of the medium pizza which arrived 35 minutes after the time quoted for delivery. I received no phone call about being late. When the driver opened the bag there was only one pizza. The driver was very apologetic stating that was what they brought out to her. She returned to get the other pizza – then when it was delivered it was the WRONG pizza! I then called the store and asked for the manager I said I wanted the correct pizza delivered. She said I had to return the pizza. I spthen asked for the corporate phone number and was put on hold when she returned she said for me to keep the pizza and would deliver the correct one. Service is terrible and the drivers are put in a bad position from other people not doing there jobs. . I’m sure I am not the only one this happens to. This was from the Conyers Pizza Hut on why 138. I’m still waiting on the 3rd delivery ! Ridiculous

  437. You need to fix your online order pay status. If you can’t pay by check then take it off. I’m an over the road truck driver stuck in a hotel with no way to go to the truck stop to get money cause my truck is in the shop. I ordered a pizza and when it got here was told we don’t accept check’s but when ordering on line that is a payment choice. Something you need to fix if they don’t accept check’s or the store’s need to take them if it show as form of payment…

  438. On 12/13/14 I ordered 1 medium pepperoni & 1 medium hawaiian luau pizza.I had to repeat 6 times,the cashier,kourtney was busy talking.we can hear the conversation.I prepaid over phone with credit card.it gets delivered to family Dolar.the hawaiin is not a medium,its a tiny pan pizza.I call to complain.kourtney answered.I tell her what is wrong.I even state if calls are recorderd manager can hear me say medium size.She says manager will call back.Family dollar does,its her calling,again she’s talking to someone.I say hello 3 times,SHE hangsup.This is the 3rd order family dollar has ordered & somehow she has managed to screw up.We will never again do business with them,

  439. There is no scales in the universe to rate how BAD the customer service for Pizza Hut is. It’s off the charts! Maybe that CEO should do Undercover Boss, no wait, would have to care first!

  440. Horrible ordered pizza online at 12:42 supposed to show up at 1:47 already waiting an hour pizza does not show up until 2:17 then my pizza was old and dry and I ordered double pepperoni and there was barely any pepperoni I worked at Pizza Hut growing up I know the standard they are supposed to keep this was awful!!!

  441. I’m very disappointed in the Pizza Hut in yelm wa. I’ve tried several times to go there or order a delivery but each time they make me regret not going to dominos. I order the pizza then 15-20 minutes later they call saying they are out of something. First it’s a crust then broccoli then noodles. I’m just curious if how things are ran through your company. We have tried multiple times. We live in a small town and working in restaurant industries in town to we would never allow this. I will tell as many people not to go to this location . The customer service and the fact they are always out of stuff is just ridiculous. I can understand once in awhile but come on. Then wait 15 minutes to let you know just seems incompetent . Very disappointed in this location

  442. I just had the best customer service from a gentleman named James at the Springfield oregon Pizza Hut off 32 and main st. It’s not very often anymore you get this kind of service . I think he deserves a promotion!

  443. It amazes me that pizza Hut would allow a manager to yell and cuss at other employees!!!!!! I live in Roswell, NM and I am talking about the pizza Hut on north main and the managers name is michelle do not no what her last name is. Not only does she cuts at the other employees but she was going around borrowing money from other employees, she went to one employee asked if she could borrow money the employee said she didn’t have the cash so this manager said well give me your credit card number so she could pay a bill. Is this the practice of pizza hut to allow this to happen? When another person told another manager she got a wrote up and now she is acussing other people of it and treating other employees bad. This women should be fired and not allowed back! I hope that someone does something and fast! !!!!!!!

  444. This is the second time in a row that I have ordered 30+ dollars worth of terrible food from Pizza Hut Teasley Ln Denton. The wings do not have any sauce and the pizza is like cardboard! Over cooked, NO pizza Sauce to be found and minimal toppings at best. I will be taking my business elsewhere! I’m through giving my hard earn money to this Pizza Hut! Almost always have problems at this place but uneatable food twice in a row is the final staw! I could get better frozen pizza from the grocery store for 99cents per pizza! Then my email bounced back and still can’t find a good email address for the Pizza Hut corporate office!

    A311423X84T1658

  445. Pizza ordered via online. I specified cash as payment. The total was $18.00 and I had 2 $20 bills as specified to have nothing higher. Delivery driver had only $3 in ones, and $13 in change total. There was no point in getting todays special when i was forced to give a tip more than 1 pizza i purchased for $7. Pretty ridiculous! I could have not offered one at the begining and just handed him $20.

  446. Went to lunch yesterday December 15 with My son, Daughter and grandkids.There was hardly any pizza in the buffet. The waitress didn’t ask what we wanted to eat , buffet or menu. Son didn’t get a drink until we were almost done. Never got refills on our drinks. At least 30 people were there and no one had any food. Had to go ask for my ticket. No apologies. Never again will we go back

  447. I placed an order online, order number A024918X84T2030. However, it got cancelled without my knowledge. This is completely unacceptable. The order was placed at 6:30, with a promised delivery of 7:15. At 8:30, when I called, due to hungry kids looking at me wondering why the food had not yet arrived, the people at the location were unreasonable and told be the order was cancelled without my knowledge. At that point, I expected the food to be delivered at no cost. However, this option was not offered. This was a blatant mistake by your team members and sending $18 would be the right thing to do. This has left a very sour taste in my mouth. Please note, where I live I can easily order from Dominos or other establishments. However, I chose Pizza Hut today and was disappointed in how this turned out.
    PS. My kids just came up to me and asked if we can try again and order pizza tomorrow and to quote my 8 y.o. “except let’s order Dominos instead”.

  448. We ordered online and went before the alloyed time but the Mathis Texas Pizza Hut gave someone else our order. We then had to wait 34 additional minutes for our order. They then charged us full price then gave back ten dollars. If they want people to support their store they have got to have better service then that.

  449. I don’t usually complain, but I am so unhappy with my experience! I ordered online ahead and still waited 25 mins for one pizza. When we walked in the cashier said they just have to cut it….. 10 mins later they just have to cut it…. Another 10 mins later and a different guy tells me it is still cooking! All along my pizza was ready and waiting up front! I waited 25 mins for nothing!!

  450. I recently ordered pizza and it tastes quite a bit different than before. It has a lot of garlic and then I noticed that it is some type of new crust that comes on all pizzas unless requested differently. I don’t like it and I think that it is crazy to change the traditional crust to one with garlic. If you want to offer it as an option great but it is strange to have to request plain crust.

  451. We’ve never had an issue at our local pizza hut(20 min away) until today. Neither of our pizza’s had chicken like we ordered(one was supposed to have double chicken) and neither of them had the flavored crust….like we ordered. Very dissapointed because its a long drive for us to go back so we didn’t even though we did not get what we paid for. Also our waffle fries were nearly burnt, last time we got them they were so good.

  452. been Pizza Hut customers for many years, and have had no complaints until today when we ordered a pizza from your Grimes, Iowa establishment. It was supposed to be a medium cheese lovers with pan crust, half pepperoni and half Canadian bacon. The medium size was the only thing they got right. It had no pizza sauce, the pieces of Canadian bacon and pepperoni that usually cover the top were few and far between and the crust was half done and doughy. Nothing was up the usual Pizza Hut standards and it was pretty awful. Very disappointed in the quality.

  453. I really don’t like to send complaints but I could not believe the service we recived. We ordered pizza from our local Pizza Hut in wathena kansas. I placed my order on Saturday the 12/20/14 so that we could have it ready for Sunday after church at 11:30 for our family Christmas Party was told that it would be ready and even had the cost . So Sunday after church we had our family go to our house while my husband I went to pick the pizza up. Got to the Pizza Hut and let the person know what we were there to pick our pizza They said that they must have been an miss understanding because they didn’t have an order ready for us. We had ordered 4 large pizza & 2 family size cheese breads. Not sure how the person could loss an order of this size. I’m sure after waiting to get our order we will rethink about were we will do this agin or not here. Was very embarrassing . Hope this will help to correct this kind of problems from happening to other customers.

  454. This is by far the worst visit to Pizza Hut that I’ve ever had! The staff is rude and assumes what you would like for your pizza, they don’t even ask how I wanted me crust! I go up to ask and get a rude remark, I’ll get to you! Is that how you treat your customers? I’m very unhappy with this visit!!

  455. I tried to order online for our Alamogordo, NM store. I could not get pass the home address for carry out. There are online discount for 20% off or $5.00 off for using a visa. The store would not honor anything for me. Not happy.

  456. On December 21 i order 3 large pizza 2 ordes of wings (16pieces) bread sticks and a cookie and two 2 liters of pop. The man handed all of this to me though the drive thur window. The cookie fell inside my car he said all may u another cookie and walked off. I had to ask for napkins from the girl at the drive thru then she brings back my cookie. I pay and drive away finally 76.00. So i decide to call and complain to the manage and hd said what do u want me to do clean out your car it was an accident and i am the manager i the one that handed u your food and u didnt hold on to the cookie. I told him that i couuldnt hold everything and pass it through my window.He said i not my fault i told him i was going to call costumer servie he said go ahead so tgats what im doing . First i feel as a manager he shouldn’t talk to people that way second he could have gave me some kindof discount. I was going tomy parents house for xmas dinner i was bringing it and i had to go home to change because the cookie got on me too. I order from the princeton indiana restaurant all the time i very rarely complain about things i just feel as a manger he should know better than to talk to a costumer that way thanks

  457. Twice in the last two weeks we ate at the dine in Pizza Hut in Kearney, Nebraska, because that is my daughter’s favorite thing to eat. Here is the dilemma… Both times it was some of the best pizza hut pizza we have ever had, and both times it was one of the, if not, the most filthy dining establishments that we have ever been in. I would guess it hasn’t been vacuumed in over a year… Just another example of nobody gives a crap anymore.

  458. I ordered a large pizza, pasta, and a sandwich from the Hiawatha, Kansas store on 12/19/14. Ordered carry out since we were staying in a hotel accrossed the street from the restaurant. My boyfriend went and picked up the order but upon going inside the restaurant, the entire store smelled like a fish cleaning/ rotten fish guts in there and they just brushed it off saying their basement was flooded and couldn’t do anything about it. We paid for our order and took it back to our room and ate part of it before noticing we had a bad fish taste in our mouth and started feeling sick less then an hour and a half after eating. We took what food and our receipt and walked back over to the store to see if we could get a refund and the girl that claimed o be the manager told us to get the f’ck out and then guessing it might have been another crew member and neither of these 2 rude people were in uniform or had name tags on, told me and my family to get the f’ck out and never return again. Don’t worry, after this experience, I am never eating Pizza Hut again. This one in this small town should not be in business just due to the flooding in thier basement making their whole store smell like a sewage plant.

  459. I have just sent this letter to them. Please let me know if you got this email:

    To whom it may concern,

    Hello, My name is Lauren Clarke, I am a frequent customer of Pizza Hut. I enjoy the food regularly, with friends and sometimes by myself. Unfortunately, I have come upon an alarming situation that needs to be addressed immediately.

    Today at 1:56pm, I received an email form Pizza Hut. The subject line said : Hey Boo, this gift is for you. I was beyond excited upon receiving this email, because my very good friend calls me boo from time-to-time. However, upon opening the email, I realized that it was generic. It was not personalized and most importantly it wasn’t meant for me.

    My first thoughts, were…The NSA is probably watching me, or a person is hacked my phone or email and playing a cruel joke, since we frequently us boo as a pet name for one another. Once I confirmed that it was not her who sent the email. I tried to Googling the phrase and the results more than alarmed me. It seemed that predominantly Blacks and Latinos posted about this email/text phrase.

    I am deeply concerned. I do not want to jump to conclusion. but I need to understand your marketing tactics and need an answer as soon as possible , since this is about something so divisive, as race.

  460. We placed an order at 5:20 pm for pizza a wings after seeing your commercial. Our order didn’t arrive until 6:50, the pizza was cold and they forgot out wings. We called as soon as the driver pulled off and they said that they forgot the wings and they told us that the wings were ready and would be sent right back out. 45 minutes has now gone by so we decoded to call back and speak with a manager (Betty pizza 4957 winter chapel Atlanta, ga) she told us that she had no idea that we didn’t get out wings and that the driver had mentioned it and neither did the guy we spoke to when we called back to complain that out wings were not sent with out order. We now sit watching the basketball game with no wings and a cold pizza over 2.5hrs after we placed an order that we were told would he delivered within 38 mins… very disappointed and we won’t be ordering from pizza hut again since this is the only one in our area. #Do Better ;/

  461. Ordered pizza online at the salivant ave location I was so-pose to get it at 8:00 pm I did not get it till 8:30 I got it and it was ice cold and missing half of my toppings and when I went to call the store there was no answer I called 5 times and even called the 895-1111 and she could not even get me threw to that store. I am mad I had to put my pizza in the oven and paid for toppings that was not on it this is not the first time this has happened but this will be the last for me

  462. We ate at three rivers pizza hut last night with a large group.the group had reservations we waited almost an hour before orders was taken. They where not busy. When the waiter brought out our drinks he had his hands on top of the glasses. It took almost an hour to get our food. Our pizza which was meat lovers thin crust was dry my daughter had bread sticks that was over cooked and a couple orders was missed. The table behind was never cleaned off. When leaving I noticed a young lady in the kitchen texting. Glad not all pizza hut’s are like that

  463. Well I just want you to know we buy a pizza about once a week and it turns out that we are visiting in Arizona and bought pizza at the hut on Lindsay and broadway in Mesa az and I called to let them know that the pizza was not enough vegetables we order supreme all the time and it turns out the last 2 times the pizza was a little skimpy well when I called to talk to the manager he told the rep he was to busy and I wasn’t asked to wait for him so maybe we need to take care of the problem? The kid that answered the phone I couldn’t even understand what he said. I’ve worked for Southwest Airlines for 17 years and I think this was about the worst service I’ve ever received

  464. Very upset. We weren’t allowed to save a table tonight for a party of 20 but was told that some of the customers there would stay and eat till closing we were there before 5. So we ordered 8 pizzas called everyone to go to mom’s for our Christmas eve dinner. We were disappointed. 1st year we tried you guys for our Christmas eve. Will be the last…..

  465. I recently was at the pizza hut in fort dodge Iowa and I ordered two pizzas and breadsticks and delivery was to long so I decided to pick it up. When I got there they said they were running behind and said it would be a little wait which is fine because it’s Christmas eve and I understood. I was in the driver through a total of 55 minutes and got tired of waiting and went in side to get my refund and my pizza was just coming out. I thought waiting 55 minutes was unacceptable and was offered no discount and to top it off when I got it I got my pizza I was suppose to have 2 larges but I got a large n two mediums and when I told her she said take what u get. I order pizza quite frequently and understood the holiday but the time and service I received I believe was bad.

  466. On 12/26/2014, my husband and I were returning home with our three grandkids (ages 4,6,10) for an extended holiday visit. It was 7:30 p.m. and everyone was hungry. The youngest wanted pizza, so we stopped at the only Pizza Hut in Hondo, Texas, because it was located two blocks from where we stopped for gas. There were three other tables of diners. Our order was taken quickly and our drinks delivered. Then we waited. ..for an hour. I looked around and realized that no one was eating. I went to inquire about our order and was told that it would be another 7 minutes. This means that our order was not even started for 45 minutes. I explained this to our waitress, Ruth. The excuse was an overload of to go orders. I said that diners should have preference. This restaurant has filthy carpets and bathrooms .The tables were not bussed. The manager came to talk to us and blamed the delay on new employees that didn’t do dining room orders first. Who gives them directions? We received a discount and an apology.

  467. Tried to order pizza from store in Frankfort. Had to call 10 times before anyone would answered. Had tried to order online before I called and system said it did not recognize my password. Could not find anyplace to reset. So I called. Manager said I could only get the 11.00 special if I ordered online. I said how do you reset password? He said no idea. So I ordered my pizza and paid full price. Which is rediculous. Terrible way to do business. Will be switcHong tp Papa Johns in the future even though it not as,good pizza.

  468. Last night I placed a to go order we arrived 20 minutes later to pick it up and were told 5 more minutes. After my son waited for a total of 42 minutes he finally came out with out two medium pizzas. When I asked him what took so long he was told that they had made the wrong size pizzas and remade them while we waited. I feel that this was their mistake and we should have been compensated somehow. Or given the large pizza that they mistakenly made. Oak Hall Va Pizza Hut will not be getting our business any time soon

  469. I downloaded your app. And even tried through the regular website. There is somthing wrong with your online ordering. When I finish making the pizza the way I want it. I press the done button and it brings me a screen that says pizza and does not add it to my cart. I just wasted a hour trying to figure it out, doing it over and over again and I’m going to order papa johns instead after the frustration. I really like your new pizza but
    You guys make it impossible to order… Talking to the people on the phone. They are always in to big of a hurry and don’t even know
    All the options… Makes it kinda frustrating.. Please fix your app

  470. I placed an order today at 7:20pm and I still have not gotten anything delivered. Called the phone number again I spoke with a representative at the call center from San Antonio he was trying to help me as much as he could, but his supervisors refused to speak to me. I had requested this order to be placed for delivery and did not get anything. It just shows the professionalism of these supervisors, horrible customer service did not offer anything to make it better.

  471. I ordered for delivery tonight at 9:34pm and was told that my pizza would arrive in 35 minutes. Well it did not arrive by that time and I had to call them at 10:28pm. The employee said that the driver could not find my home. They did not try to call to inform either, not to mention that they have delivered to my home plenty of times. Never again…

  472. What a terrible experience all the way around. First, I ordered a pizza big box online. I got a confirmation that the order was placed. after a hour I call to check on order. I am told the order never came thru and that they will check on the order. I am then told the store is having trouble with their online service and the order was sent to the Dover store (10 miles away) and cancelled do to the fact they don’t deliver to our area. (now no phone call, no text, no email sent to notify just not deliver and the money still out of account) finally the Smyrna store brings the Big Box at 11:20pm almost two hours after order, kids already went to bed, and the pizza is half cold! I am very upset, extremely disappointed, and will never go to Pizza Hut nor my extended family in the Smyrna area again.

  473. Pizza Hut at 770 Patton Ave., Asheville NC has a false advertisement. Their site reads: 2 Medium with 4 Total Topings $6.99. It does NOT say each. It says plainly: 2 for $6.99. Would not honor my phoned in order for the advertised deal. Is wrong & makes me angry. I will discourage all my friends to avoid this Pizza Hut.

  474. I tried to order a pizza tonight over the from your store in Jonesboro th was told computer was down an could not accept phone orders why could they not write it down anyway went to your competitors papa John’s very bad

  475. I ordered a pizza with jalapenos, bell peppers and pepperoni. All it came with was pepperoni. The crust was not flavored, and the breadsticks weren’t even cut up! When I called they said it would take an hour to resend it but I’d have to give this back, so instead I went for the credit which was $6! Seriously?! I paid $17 and all you’re going to give me is $6?! I’m done ordering from Pizza Hut!

  476. Visiting Chattanooga, and ordered a pizza to be delivered to our hotel room. Transferred to a call center where there was an obvious language barrier. Had to repeat my order several times before she understood. Then, pizza came wrong and cold, and the crust was raw. Seriously??? Due to this, I tried calling the store direct, and was transferred again. When asking to speak with the store manager, the lady transferred me back to the store where the phone rang a minimum of 50 times and Never was answered. I called direct repeatedly, more than TWENTY times, and never got ahold of anyone. Waste of my money, and I’ll never return.

  477. I was told that they don’t have to wear gloves while preparing my food, if I didn’t like the rules I could just get my money back. This came from the GM Freddie Bennett III. I was shock the a GM could say that to a customer. After I told him that I haven’t paidyet he asked what do you want me to do. I stated I wanted him to make my food with gloves on. He suggested that I check the store score behind me backseat they never had any complaints. After I asked for the 3rd time for him to make my food with gloves on he said ok. I’ll just wash my hands. After all that they still gave me the original pizza that I did not want because they didn’t wear gloves. I only stay across the street from the store. Once I reached home, in 3 mins my pizza was cold. I called over to the store to speak with the GM, he told them to tell me he was off duty. I’m am so pissed off that they waisted my time and my money. I want to talk to someone in the Corporate office about this. This was the worst Customer Service I had ever received especially from a GM. Pizza Hut needs to really look into a person back ground before giving them a GM position because this person didn’t just start acting this way he was too comfortable…

  478. On December 29th I went to PIZZA HUT for lunch in Gulf View, in Trinidad. I had to wait for 30 minutes place my order and 1 hr and 15 minutes to receive my pizza. By the time I received my pizza my appetite was cut. This service is unacceptable and I saw many customer waiting for a long time to have their order delivered. Please do something to have this problem solve as I am a regular customer

  479. ughhhhh!!!!Called location at 7171 Pecos st at 4:45 pm they told me that there wait time was around 40 to 50 minutes called an hour later because I still had not recived my Pizza and spoke to the most incompetent “manager”
    ever she was so rude when I asked her where my pizza was she said there was no order in my name and that all she could do was resend my pizza and give me a small discount AFTER AN HOUR OF MY KIDS WAITING FOR THIS DUMB PIZZA will never order again from them just put me in the worst mood ever made me sick.

  480. You guys need to open a Pizza Hut back up in Willimantic, CT!! The old location just went back on the market everyone misses you and there’s no other pizza huts in a 30 mile radius.

  481. we had a great waitress named Billie, in Apache Junction , Az. We hope she is noticed for her pleasant smile and great service, and the pizza was excellent

  482. The link to customer service on this page does not work. First time ordering from Pizza Hut in years and will be several more again… 2 hr delivery time and ICE cold pizza and wings. Guys, if it is going to be 2 hours set expectations BEFORE a user enters an order online so they can make an informed decision. Put a note that the local store is experiencing high traffic. YOUR ORDER – A025840X82T1927. Terrible experience…

  483. I am curious to know if anyone even reads theses posts. I live in Ripley, MS
    Each an every time I order a pizza from out local Pizza Hut I always swear it will be my last. I write this as I currently wait for the 3 pizzas that I called in at 5:36p an it is now 7:21p and I am still waiting. Not one worker present appears to be over the age of 20. No one is organized, no one is wearing gloves. The entire Resturant is in disarray. This will and I promise will be the very LAST time I step foot in this place. There are 4 other people also waiting to pick up called in orders. This is a very small town and this is the only pizza place we have. You would think the Pizza Hut corporation would step in and take over to manage a place such as this! This is very shameful!!!!

  484. Ordered pizza at 6:45. Waited over an hour for it to be delivered and paid almost $40.00. When we opened the boxes, two of the three pizzas were burned. The third pizza had wilted spinach instead of fresh. I’m very disappointed in our local Pizza Hut. Didn’t want to call to complain because we didn’t want to wait another hour plus.

  485. I placed an order just after 8pm, delivery time of 1 hour 5 mins! I proceed to do some house cleaning and I didn’t hear my phone. When I was done, I noticed I had a voice mail. To my surprise, customer service called to tell me the store ran out of something I ordered and canceled my order, this was at 8:35. I received the voice mail at 845, I called the store and the manager told me, she didn’t authorize them to cancel my order and I needed to call customer service. They could comp’ my order. She said they have been doing this a lot lately. I called and wasn’t offered a discount or comp instead was told this was a legitimate cancel because I didn’t answer. I told him you guys didn’t even give a window of time to return a call before canceling, who answers an unknown number now a days anyway. He stated that they canceled the order to not run then risk of me refusing $20 worth of pizza because it is the wrong crust. Oh I forgot to mention the store ran out of pan crust, 3 hours before closing!!! All they had was thin crust 3 hours before closing!!!! I was also told they could not expedite my order and the delivery time is still an hour out. Because of the lack of care in your customer service I don’t believe I will EVER order from your company again. I called Domino’s and I told the gal what happened, she rushed my order and it was at my door in 23 mins even though the delivery time was 30-45 mins when I first asked. That is true customer service right there!!!

  486. Tuesday evening at 3:40, we ordered 2 pizzas from Effingham, Il Pizza Hut. Just because they repeat your order & tell you how much it will be, does NOT mean you ordered a pizza {this according to the assistant manager}. At 4:30 I called to see why we had not received the pizzas yet & that’s when they told me I did not have one ordered. After talking to the assistant Manager she remembered taking the order & said she would put it back in. At 5:20 we got ONE pizza not the 2 we had ordered. When I called Pizza Hut once again the response I got from the Assistant Manager was well we are busy. Never did get the second pizza, and my 87 year old mother, who lives with me, was sitting there waiting for her pizza.

  487. My family and I were in your Wheatland, Wyoming pizza hut on December 31st, 2014. What a joke, one waitress and nobody could get their food! We were there for two hours before we got our food! We had them box it up so we could go! My wife asked for soup, and an hour later the waitress came back and told her there was none! We and one other table were the only ones in the place! We will probably never go back to his pizza hut, even though it is local! My kids get book it slips, we will go elsewhere to redeem them!! We didn’t even get very much taken off our bill! How sad for this store, it could be a good place to go for families, but have heard nothing but complaints about this store. I don’t normally complain, but something needs to be done at this location! Thanks for your time.

  488. I ordered pizza tonight for my family and it was supposed to be here by 8:12 (was order an hour and a half before) and I was ok with that but I had to call almost an hour after it should have been here to be told that it was just put in the oven. Not once did I receive a call telling me it would be late. I am extremely unhappy with the service and will be taking my money somewhere else from now on.

  489. I ordered a pizza from your Prairieville, LA location tonight. I placed my order around 5:55 pm online. I received my pizza at 7:28. My driver was nice but I had to go to the end of my driveway to get my pizza bc she called me and had parked 3 houses Dow. I’ve called the Prairieville store and another line for Pizza Hut and I’ve been disconnected 3 times and cannot reach the store at all. I’m very unhappy about this. To top it off are pizza was lukewarm.

  490. Usually the delivery person has always been friendly. The last time I ordered was the weekend before Christmas. Maybe it was extra busy or he didn’t feel good, but the pizza was over 30 minutes late and cold. I tipped him $5.00 and he didn’t even say thank you. He was rude without even speaking.

  491. – Worst pizza experience at this location.
    – Very less toppings
    – If you were busy with so many New Year eve orders, then you would have restricted to some number of orders. But when you took an order, you were supposed to provide a good quality pizza to meet customer expectation.
    – Pizza was almost cold when i picked up
    – I had to microwave every slice of pizza before eating
    – If i had to make so much effort and pay for the pizza, but could not enjoy every bite of it, then why would i pay for it?
    —–

    Overall experience was VERY VERY BAD.

  492. Brought medium pizza from Allentown Road In Temple Hills Md….pizza was just horrible it was burned, dried up and just plain nasty….looked old very very old i threw in trash immediately when I arrived home would not serve to my kids… This was my New Year eve treat to the kids…. Very, very disappointed customer…Not returning back….

  493. For the past several months my family has been ordering pizzas from the Clinton IL Pizza Hut. Each time we order, our order is always the same 1/2 ham & green pepper 1/2 sausage & mushroom extra cheese & extra sauce. We have returned at least 5 pizzas in the past 2 months that were completely dry, burned, no extra cheese or sauce. And each time they have had to remake the pizza which means an extra 20 minute trip to their store because they do not deliver to our area. They have given us credits but it is so frustrating to receive a bad pizza each time we order. It’s as if they just don’t care what their product looks like or tastes like for that matter. Having managed a pizza delivery before, I know that their are guidelines to how much “extra” means but these pizzas aren’t close to having “extra”. Please do everyone a favor & make a surprise visit to this restaurant in Clinton IL. You will not believe how poorly your product is being produced. Thank you.

  494. I place my pizza hut order on line 12/30/14. I thought by ordering on line I wouldn’t have to wait. I get there to pick my order up had to wait 10 minutes before someone came to the counter. Finally 20 minutes later get home to find that the pizza was burned. I wish I could post the photo I took of it…

  495. pizza hut, hot wings dose not value the money we pay, we expect hole wings in our order, and not parts of wings. when we order eight hot wings we expect eight complete wings, and not parts of wings of chicken under five pounds, if this continue i will enter the situation on face book fort with and invite the national public to take notice. this is hardcore robbery

  496. Our family prefers Pizza Hut pizza to all others and have enjoyed calling in our orders as we are driving home. However, we have recently discovered that we can no longer call and receive the online “deal”! Why has this policy changed? If a deal is published online, why must I be subjected to ordering online by creating an account? I have asked our local Pizza Hut to please extend this price to my call in but was denied. Please make a policy change. Please do not remove the “customer” from customer service.

  497. Pizza hut new years eve.well all were out of pan crust in area except for ooltewah store . Heard rumors of inferior pizza from store. We ordered went got pizza undercooked and no tomato sauce. Rumors were true.next time we will eat peanut butter sandwiches

  498. On December 20th I was traveling on Amtrak leaving Harve, MT when we started talking about pizza. A lady sitting in front of us said the next stop was Shelby, MT and they had a Pizza Hut. We talked about it and then the guy next to me called and explained that we were on a train about 2 hrs away. The girl on the phone took the order then spent the next 2 hrs staying in contact with us and the Amtrak Station. We called to say we were 20 minutes away and she was aware of this. We got to the station walked to the front door as the delivery guy was driving up with our pizzas. I don’t remember her name but she deserves a raise. If you contact them they’ll rember us.I just wanted to say thanks again to her and Pizza Hut.

  499. Ordered pizza and breadsticks on new years eve breadsticks were nothing but bread and butter no spices very disappointed.

  500. On January 3rd 2015 at 21:47 I phone in an order due time was 23:22, but it was 23:45 and my food was soooooo Cold and I did not get the 2 Liter soda that I paid for. The store unit #004203. I will never order from Pizza Hut again and I will tell others.

  501. Rte 130 Pizza Hut Delran NJ 08075. The worst pizza hut that has ever been to by far!! This Pizza Hut is literally 10 minutes from my house I could have walked there faster than I got my pizza. I ordered one thing from this Pizza Hut yesterday at 6:41 pm I did not receive my pizza until around 8:25pm I called them twice to see if my delivery went through and they kept telling me that my pizza was on it’s way. The manager did not even get on the phone when I asked for him! This is by far the worst customer service and take out experience I have ever witnessed or heard of. I cannot understand how long it took to drive an order to a persons house who lives 10 minutes from the Pizza Hut! It’s not Super Bowl Sunday! I should have just picked the thing up!! Or went to Dominos, which actually i did order because I had guests over and were starving! Dominos got there before my original order came to my door! Thanks you Pizza Hut, thank you for making me realize why your company is the worst of the many pizza restaurants around.

  502. I’ve always been a huge fan of pizza hut. Until now. I may as well have ordered dominoes and saved some money. Thats the quality I received. Thats right pizza hut…you’re turning into DOMINOES!!
    Way to set the bar high!

  503. I ordered a pizza from Pearland, TX restaurant online. Order went thru and waited an hour. No pizza. I ordered again online and again the order didn’t go thru. Call the manager who put me on hold twice. I was asking her if my order went thru. She asked for number an address to make another order. She didn’t understand what I was asking. Finally, she realized the order never went thru. It’s been almost two hours and still no pizza. Gave up and ordered from another pizza place. Also, trying to connect to customer service sucks! The new online pizza page doesn’t work!!!!!

  504. I went to pick my order up at ,pizza hut on college and they did not have my order ready,and when I walk out the place i smell weed and I look they were employees in the car,I rely think y’all need to drug test your employees… That don’t make any since am calling someone if y’all don’t do anything about it

  505. I am a very upset customer. I ordered a pizza today at 12:30pm and w as told it will be delivered at 1pm. Leaving work for my lunch break my wife called and said the pizza still isn’t here. I called the company and was put on hold for 10mins after giving the guy my name. I was then told to call another location/number. Once I called the manager said my order was cancelled because no one came to the door. I was also told there was 3 cars in the drive way. I told the manager that there is only 1 car in the driveway at my house. My neighbor has 3 cars in his drive way. The manager was so rude and basically didn’t care about my concern that his driver went to the wrong house. I will never order from them again and will spread the word that pizza Hut southwind is a joke and waste of time. They are rude and has drivers that can’t read addresses

  506. I had stopped going to Pizza Hut because it was really getting awful….cold incorrect pizza orders, rude employees , etc.. Tonight my kids really wanted Pizza Hut pizza because they saw the new pizzas on tv and I relented. I am glad I did. My order was ready no wait, the guy at the register was cheerful and polite he even held the door for me when I left. The pizza was hot and absolutely delicious . I wad S O surprised. We had one with the new peppers and new marinara sauce and meatballs and it was awesome. They even remembered the extra sauce! I do not know if it was new management or what but I am very pleased with the Hut now and will be going back. It was the Pizza Hut in Travelers Rest, SC. Please note they are doing a great job and are tremendously improved.

  507. Tonight we ordered from your albany oregon location and had a horrible experience! First they got our pizza order wrong then forgot to give us a soda we paid for, and last, the most horrific, my husband bites into one of the hot wings we ordered and it was raw in the middle! This is something no one should experience! I even have a picture to prove it!

  508. Placed a order at 8:14pm for delivery. From the Rochester, IN Pizza Hut. The item was charged to my debit card this was done at 8:14pm . Called back 9:47 to check on order and was told running slow due to weather. Never received the ordered pizza which was a Hawaiian with extra cheese debit card was charged $19.48.
    Called back at 10:46 pm and asked for the debit amount to be credited back to my account. Was on hold for 7 minutes then disconnected. Tried to call back again at 10:55pm and no answer.
    So now I have to get the bank involved all over being in a motel with a broken vehicle and no transportation….. Not very happy

  509. I ordered a pizza and received a confirmation email at 7:53pm. After an hour I called the number on the email and waited 7.15 minutes before hanging up. I waited another hour before calling again. This time a girl tells me my order was canceled because they don’t deliver in my area. Mind you I placed this order online. So I asked her why no one had called me or another location She said usually they do. thats it. and then offered to give me the corporate number so i could call myself. So i ask for my local pizza hut number. I call that location and give the same order I placed online. They said they couldn’t honor my coupon (mind you for $15) because it was online only. I explained my ordeal and why i was calling and the guy talked to the supervisor. He still told me he couldn’t honor the coupon. REALLY? so i begin to ask the coupons and this man tells me he is located in a call center in Pittsburg?!? Pretty much the worst customer service ever and now i have to eat gross Dominoes.

  510. Pizza Hut delivery in my area Adkins Tx is the worst I have ever experienced. Do not call if you wan’t your pizza in less than 3hrs and that district mgr is a joke.

  511. after waiting an hour and a half for our pizza, which was to be expected on a Friday night. my daughter and I were greeted by a knock at the door the door and.it finally was the pizza man. the only problem was he deliver cold pizza. He delivered cold bread sticks. Never again. Pizza hut jas lost a customer.

  512. Terrible food & service. They are extremely rude! Cold food and bad attitudes from pizza hut. Seriously I am offended three times in a row I’ve ordered for a family event and been let down. This time carry out to see if it was better no worst the manager wad sitting in the lobby ignoring me obviously talking about drugs illegal at that. I’m so fed up with the quality and service I could scream. Seminole Oklahoma.

  513. I called you location on Meritt Blvd tonight I was argued with by the employee he kept telling me you no longer carry chocolate dippers. I ordered them two days ago I told him and he said no you didn’t, we haven’t carried them in a month. Then he said let me go talk to my manager comes back and says “oh I guess we do still carry them.” No apology or anything. Then my fiancé goes to pick up the pizza and they told him oh it wasn’t put in . He tells me it’s going to be another 20 mins. When I call up the store, the manager I spoke with wasn’t friendly or apologetic. She put me on hold for 3 mins another manager came to the phone she was a little more friendly she did give me a 50% refund and a coupon for next time. When my fiancé came home my pizza isn’t even cooked all the way because they rushed to get it done and my breadsticks came out before my pizza so they weren’t hot anymore( I live 7 mins from the location). This is the second bad experience in a row at this location. I am very disappointed my family and I ordered from this Pizza Hut for years. I don’t know what has happened to standards and customer service in this store but I am unsure if I will even go back. Free pizza or not it’s not worth the aggravation .

  514. I ordered 3 pizzas from the north durango location in las vegas and 1 of the pizzas had a hair. Called to complain and after giving the person my phone he decided to give me a geography lesson to make sure i was calling the right store. He asked for my phone again and after telling him the area code he asked me again if i was aware i was calling pizza hut in las vegas. He told me i never ordered from there before so he would not be issuing me a credit for any pizza. He never gave a chance to give him my wifes number he just hung up on me. If i wouldve went to the store things would end up bad. Tried calling customer service but it seems the hide behind this blog

  515. Went in to place a carry out a order around 12 noon no one greeted me and walked all over me. Get to counter and still no help, finally someone comes up could barely hear him he takes my order and tells me 10 min which turned into 30 they were not busy and come to fin out my order had been ready and they just let me sit there until the delivery guy comes back after making 2 runs and helps me .piss poor service worse place ever do not recommend them to anyone .location Henderson Tx

  516. I was very disappointed in the customer service we received at the Alamo, TX restaurant, to top it off it was the General Manager. We ordered our pizza over the phone & went 30 mins later (which was the time they told us to go). We waited an hour until they got to us & finally got to our pizza, we get in the car and drove about 5 mind and decided to eat on the way (since we had to be some where) The pizza was super cold. After the long wait for the pizza we get it cold! We call and let the manager know and he sounded very frustrated. I understand we all have bad dais at work, but when your a general manager your Customer service skills should be on point. He said he can only give us another pizza if we go right then & there. I told him we couldn’t because we had to be some where and we were already far away, he then got rude and said well that’s all i can do (with a very demeaning tone). I ended up handing up on him

  517. I love Pizza Hut!! Your pizzas are delicious!! As of this evening I will never give you one more dollar!! I tried to order a pizza for delivery. I have 2 Pizza Huts near me. One is 1.08 miles from my house and the other is 3.22 miles from me and neither one would deliver but that’s okay. PaPa John’s who is much farther away will and did bring me a pizza. Not only did I get a better deal I also got a better tasting pizza. It had toppings on it! Your loss!!

  518. I order 2 pizzas, wings, and cheese sticks last night. Spent over $30.00. It was the worst Pizzas I have ever had! ! There was literally No Sauce on either one. I thought maybe it was me, until my granddaughter wouldn’t eat one. Upgrades from bread sticks to Cheesy bread sticks and more, just to find out they sprinkled cheese on top. Terrible. . Will never go again. I cannot believe the quality has gone down so bad. ..

  519. I almost forgot the reason I stopped ordering pizza hut delivery until a friend suggested to get pizza tonight. I went online to order the special $7.99 pizza and the total was over $11.00. Tax I get it but I will never pay a $3.00 delivery fee to a pizza company especially knowing the driver does not get this money at all. I already always tip $5.00 to the driver. So now I am paying an $8.00 tip for a $7.99 pizza. Never. So thank you pizza hut for me finding a mom and pop real deal pizza to support. My family and friends are getting it also and spreading the word.

  520. Tried contacting Pizza Hut to see if something could not be done for the horrible service I had on 1/4/15. We ordered the party wing special and only received 2/3 orders of chicken. After waiting about an hour and a half. Then when we called to tell them the restaurant said they could send out another in a little while, but after waiting almost 2 hours who wants to wait longer. Then the person on the phone tried to give us a store credit which she didn’t know how to do. Then tried to give us a credit for the lack of chicken, which she also didn’t know how to do. By this time it’s been 10 minutes and the driver is back and he brings the chicken. Worst part is over right, nope. The flavors were not what we asked for. Contacted their website and someone contacted me in an e-mail, gave them my number and haven’t heard back from them. It’s been 4 days since they first contacted me. I’m about to ban Pizza Hut from our house and let all my friends know to keep their money.

  521. I was excited to try the new pizza options I ordered 2 large 2 topping pizzas and both were extremely undercooked. What good are all the options if you can’t even master the basics of cooking a pizza thoroughly.

  522. Terrible!! Both pizzas ordered were made wrong and receipt clearly said how I wanted it done…called 11 times only to get the phone to ring over and over no answer!! Finally when I got someone to answer they were rude and told me if I would have ordered correctly we wouldn’t have had this problem….I have the receipt with my proper order printed the pizzas were wrong!!! Never again!!!

  523. I just called for my order placed over an hour ago twenty minutes after my receipt said it would be delivered. The man I spoke with when I called was rude, nasty, and cursed on the phone with me and I never even raised my voice with him. I am appalled at the way your employees are allowed to treat their customers! This was an order placed for Talitha Baker, at 12:4osomthing today at your two notch location in Columbia, SC. I am sorely disappointed and don’t think I will be ordering from you all any longer. I think this experience has lost my business.

  524. 01/13/15
    I now know why I only order from Pizza Hut once in a while. I think a fly has more understanding on how to ring up a deal order than the store manager. A tick cares more about your pizza experience than talking to a customer service representative. Pizza Hut knows how to hide from its customers better than some rich person Cayman Island account.

    Also, Taco Bell never gets my order correct so I stop going to them also.

  525. Have tried ordering online 2 seperate times now in order to receive the special pricing. It has horribly failed both times. The first time, I called the local store and they honored the price. The second time, they refused saying I needed to tell corporate. I spent over 30 mins between checking the website for prices, installing the app, trying to ‘Google’ my postal code because it would not accept my zip code and finally ordering. Needless to say I am now hungry and very irrated. If a customer cannot navigate the online site and calls a store I feel the store should honor the deal.

  526. I was promised my order by 913 it’s I called the store and was told it was dispatched now that was 15 mins ago… I’m still waiting on pizza and cheese sticks!!! Very unhappy customers

  527. My family just got rescued by the Pizza Hut in Buffalo Missouri!!! My niece was supposed to have her fifth birthday at the local bowling alley but when we got there we found it to be closed. It was time for children to arrive and the place was still closed. We at a panic as what to do. My sister suggested the Pizza Hut that was just down the road. So we took the party there without any notice. I worried because of the spur of the moment switch. However, Debbie (our server) was fantastic!!! She helped us organize the back of the restaurant. Nothing was a problem and she was able to quickly get the party back on track. Drinks were served and refilled and the pizza came in record time; hot and delicious. My niece ended up having a wonderful birthday party and I can’t thank the ladies at Pizza Hut enough!!!

  528. I ordered pizza for my daughters pool party. After having the kids get out early enough to eat and return to the pool. Pizza Hut on Sangamon Ave in Springfield il. Strung me along with info that the pizza had already left the building and was on its way. 1 hour and 15 minutes after the scheduled time the pizza showed up. The employees would answer the phone sympathetic to me and would transfer me to the manager. Who put me on hold several times over the course of the night, 15 mins one time. I never did speak with them. I’ll never order pizza Hut again. Now the girls can’t even return swimming. Happy birthday to my daughter from pizza Hut.

  529. We called in an order and one item was wrong (chicken wings) fromThe store (in Kingwood TXon Northpark Dr). We called after we found the wings were wrong and asked if they would refund us our money and they could puik up the wings as we were going out. After getting the run around from several different people, they would not refund our money, saying they couldn’t. How ridiculous. To make matters worse, they wanted us to bring the wings back to the store. Terrible customer service along with sub par food.

  530. Omg!! I will never order pizza from yall again.. My pizza didn’t arrive on time and to top it off it was wrong and cold..then I had to call three times to talk to a manager and when I did he was rude told me he could refund my money .. And needed the pizza back.. Omg it’s was two hours later and no dinner.. So angry!!!

  531. We ordered pizza online at 3:10 it had delivery of 3:40. It is now 4:02. I called they said it would be atleast another 30 minute wait..this is rediculous..we live in a very small town..it literally takes no more than 10 minutes to drive there!!!!! Terrible delivery times for this store everytime! Done with delivery for sure this time. If you can’t get it here in a reasonable time it is a service that should just not be offered!

  532. I have always loved Pizza Hut but now I live in a rural area that is not served by delivery. I am excited about the new crust flavors but would find it hard to choose a flavor that I’m not familiar with and I’m sure I’m not alone in my thinking. My suggestion to y’all is to make breadsticks in all flavors and offer them as a side order/appetizer. You could cut the sticks into small “bites”. Be sure to ask for customer feedback. I’m thinking it would be a big seller and maybe help The “powers that be” at Pizza Hut decide which flavors would be the best to keep/ drop for the future. Good Luck!

  533. Lake Mary, FLORIDA HAS THE WORST MANAGER. Katherine has NO CUSTOMER SERVICE skills at all!!!
    I’ve been coming here for 6 years and I’ve NEVER had such a horrible experience!

  534. Oh pizza hut u let me way far down….I’m hurt ok so let me explain this from the beginning I shouldn’t of ordered pizza my phone didn’t want me to…kept closing my order and whatnot…should of gotten the hint there but no I kept going. This is a large pizza (obviously) half is CLEARLY spinach, olives, mushrooms, and Italian sausage….and cheese good Lord cheese! but I’m confused I would think the spinach would be baked in with my pizza like everything else not thrown on my pizza last minute by a man with NO GLOVES ON! eww oh so anyways that’s half the other half is supposed to be ham and pineapple…yes it has both of those things on it but if you look closely I guess the spinach guy just said no…screw sauce and screw cheese there’s a little around the crust but that’s about it….btw that crust was supposed to be “the hut” crust…ya know the yummy new stuff you all came out with but nope it’s just regular. Well that pizza SUCKED to say the least I ended up giving it to hungry teenage boys…they eat anything. All in all pizza hut I think u may want to spend a little more time training your staff on how to properly read and make a order I will not return to this specific location ever….which is in Ft Eustis, Virginia

    (Really wish I could upload the picture)

  535. my family and i visited your pizza hut location on miller road. we had a server name corey we ordered bread sticks and ask about the pizza specials. he told us about the two med. with four toppings for 6.99 each so we placed our order i ordered a pan pizza with four toppings and my husband ordered a thin with four toppings we also ordered the hershey dessert our server came back to the table to inform us that that;s four toppings between the two pizzas corey told us that it;s a dollar a topping, we said okay thats fine, my husband said he must be new. we waited then here comes our server corey carrying two pizzas no bread sticks, so we ask where are our bread sticks he apologizes but still no bread sticks then we say to our server i ordered pan pizzas once again he apologizes. so we ask for our check and we our waiting for our cookie he brings the check and say;s we gave you a discount where as in reality we were over charged and he also failed to mention double cheese is $2.00 not $1.00 so i go to see the manager i think her name was jamie (not sure) she seemed frazzled and could not explain why our dinner services why so horrible and she didn;t really seem to care now at this point we just want to go but no my husband waited waited over twenty minutes for that cookie while i took our new born baby to the car. my husband didn;t feel comfortable with eating that cookie so after all that we tossed it in the trash. you know it is a shame my husband and i both work for a living and rarely get the same day off we were traveling and i had to beg him to stop at pizza hut your miller road location in flint michigan will not get our money or get a chance to ruin our day off. now i;m sure a letter will get posted in your store the employees will laugh at this and then life goes on as normal.i got one thing to say to the district office drug test.

  536. I ordered a meal box from pizza hut at 8:45 pm it did not arrive until after 10 pm the order was incomplete as there was a two litter soda missing. The delivery man suggested that it would take only a few minutes and he would return with the soda and was told that a full hour passed I called the store and was told that the delivery man was on his way, when the delivery man arrived he was angry that I called looking for my soda that I had already paid for . He called me an asshole and then sneered at the tip I had given him earlier implying that if I wanted better service then I should have given a bigger tip, remember they charge you in the first place for delivery . All in I paid over five dollars in delivery for a $13 pizza box delivery.

  537. I don’t expect an email back, I just wanted to make you aware of one of your employees. I was passing through Charleston No yesterday and stopped in to eat. The employees name was sons and I noticed she seemed agitated and when she spoke she was slurring her words. I hope you guys look into this issue because this made me wonder if she was drunk or on drugs. I hope you drug test at random. Just wanted you to be aware, have a great day.

  538. I always order from your wing street location in Wyoming,Mi and I always have issues…there is no reason why the visual appeal of any food should be off putting..stuffed crust pizza should not mean paper thin grease soaked half par pizza..when I asked why both our pizzas were sub par and the mgr I spoke to stated because they stretch the crust and the photos are unrealistic because Corporate does photo shopping so she could guarantee if they remade our order it would be the same. Your staff does not know how to give good customer service at any location apparently no one reads these comments or attempts to fix the obvious problems clearly spelled out in over 500 customer issues on this site alone. I am not impressed with the service!!!!!!

  539. I will never order from Pizza Hut again. Not only bad service but they want to charge me 60 cents for ranch since it is not included with my order of buffalo wings. Now thats extortion. The pizza sucks too.

  540. I called and placed my order over the phone. It took over an hour to get my pizza and when I got it it was cold and tasted like a frozen pizza, perhaps it was just old. The breadsticks were also cold and tasted old. I can not even describe how bad the wings were. I usually like their pizza. Maybe it was because I ordered the big box meal, I don’t know but I was extremely dissatisfied with everything. Yuck!

  541. Went to the Liberty NY Pizza Hut on 1/24/2015 , the Pizza was great , the service was great but it was so cold in the Restaurant it spoiled the Harmony of the evening. We had gone to the same Restaurant the Sunday before this with approx. 30 people, it was cold in there that day also, but we figured we would give it second chance. We won’t be going back, it’s a shame , could be very nice. Frank Decker and Family.

  542. on 1/25/15 i ordered a $40 dollar order. i placed my order online at 6:30 pm the eta was 8pm which was a long time to wait but i was trying to take in consideration that my order was semilarge and that it was nasty cold weather outside but when it was 9pm we called and were told that our order was on its way and then at 10 pm we called again only to be told that the driver couldn’t find the house even though it’s only a 1.5 miles from the store and were told that the driver called which was a lie. they girl on the phone said they could have the order remade and sent back out to us…. WOW did she really think that after almost 4 hours we wanted to wait anymore? so after disappointing my children after telling them pizza was on its way and myself being awake since 4am and my husband having to be at work at midnight We WILL NEVER order from this location again

  543. Tonight I ordered a pizza at 7:09 and was sent a confirmation that it would arrive at 7:39. It is 8:20 and there is still no pizza. When I called the store it was sent from at 8:09 I was told that it had left the store 15 min prior to my call. I find it odd that a store less than 10 min from my house still hasn’t delivered my pizza. I also find it terrible customer service to be told a time a pizza would be delivered then told my the store when I have to call wondering where it is that when people order online the delivery time isn’t accurate. Great communication skills guys. I can’t wait to enjoy my cold pizza if it ever decides to get delivered. I love working hard all day excited to come home to a relaxing evening and have to deal with this non sense. I will not be ordering anymore from you guys which is a shame cause I’ve ordered from you a lot in the past, but since you don’t want my business im sure there are places out there that will take my money and business a little more serious.

    • I ordered from 29 warren st randolph ma. At 845 pm the pizza didmt arrive till 1015 and when I got the pizza it was Extremely cold .. Since they was late bringing the pizza I called the store and they was closed I think the service is poor and unacceptable. I just want my money back for the cold dry pizza I’ll pay for the 2l of soda

  544. I have a large family and on a school night and practices going on I thought a pizza would be good. But I was extremely disappointed and so were ALL five of my kids and my husband. We did the new sauce on the crust two different kinds one for each pizza. The most disgusting pizza I have ever eaten. The dough tasted like it was honey based and we didn’t taste anything on the crust. It cost 50$ to feed us all and I was deeply un satisfied. I will never ever waist my husbands hard earned money on this garage ever again.

  545. I love Pizza Hut, but I won’t buy another one as long as you show that ridiculous commercial with the guy getting hit in the balls. The rest of the commercial is pretty boring, but that is simply disgusting. Connecting eating with someone’s balls? Somehow I don’t think you had any women on your preview committee. You wasted your money with your ad form on that one.

  546. We ordered online and found a small curly hair in a pineapple piece! Returned the pie to the store and receved credit. have frequented the store at Hwy 89 in Flagsaff for years and lately the service and attitude (and food less the hair) have been super awesome. You could make the managers trainers from this location. very pleased. Thank you to Jarod, Christine and the general manager, all great customer people!

    🙂

  547. My party of 5 came in around 6 pm at the Lewiston, Idaho branch and wanted an hour and a half just for our breadsticks, and our drinks were for about an hour. Our server would not even acknowledge us when we tried to get his attention. I had to talk to the manager just to get our drinks refilled. A table across from us got their food way before we do and they came about 45 minutes after we did, I am very unhappy with this place and I’m very unsure that we will be back again, the server came up to us and told us there was no cheese on our pizzas,

  548. I was driving down the road tonight when your driver came across 3 lanes and merged into my lane not seeing Mr, I LUCKILY saw him and merged into the lane next to me thank god no one was there. He then feel a few vehicles behind me so that I was unable to get his vehicle model or plate number. I called the nearest location where I asked for a manager and sat on a silent hold for 7 minutes. I then hung up and called back and I then spoke to a person who didn’t speak to his title, listened to my story didn’t apologize and stated he would speak to the drivers to be safe. If I had let this guy hit me who know what would have happened pizza hut would have been cutting a check for my car, paying my medical bills because it would have been a bad accident and I would be out of work while healing and your employees can’t apologize? I understand that I can’t get an apology fr that driver as I have no car model, color,or license but to put me on hold, never check back then finally get someone who won’t do anything? For all I know he was the one driving… I am irrate at your company. I could understand if there was room for him to come in behind me but I was in the middle of traffic. I felt that there was no resolution. Should I have let your driver hit me? Should I have followed him? I don’t know but it was handled poorly:(

  549. I live in Denver I went to the pizza hut on 104th ave/Colorado #4867 two employees were in a parked car doing God knows what 1/26/01 I asked one of the employees if the manager knew this I also asked their names James and Courtney I told the manager a very young boy I had my wife a two girls with me and the last thing they needed to see was employees having sex the manager Tim laughed I will never go back

  550. We have a new Pizza Hut in Lakewood/Jamestown, NY. It is the only Pizza Hut in town now. The new building is beautiful with nice big windows. However, I believe the restaurant will fail. We are now in an era of healthier eating. It seems like the worst time possible to build a new store and eliminate the salad bar. Without the salad bar, I have no reason to go to Pizza Hut. I may as well go to a local pizzeria. Please keep in mind that we need salad bars for Pizza Hut to stay in business. Most of us want healthier options. Thanks.

  551. Had to wait on hold for at least 5 to 7 minutes! Ordering was difficult, person did not understand English well. Your competition answers the phone in several rings, order very quickly. Need to improve your phone ordering system, as I. Called a local number, felt like I called an international number and on hold to long. If this happens again, I will support the pizza chain that answers the phone quickly, and I can place my order!

    Thanks
    Bill

  552. My order was incompleted on 01/30/4015 i had to call the hilliard oh branch i was on hold for ten minutes and when finally got to talk to the manager he apologiza because they made several mistakes, and finally when the delivery huy came my hot wings and my pizza, of course where cold. I am very unhappy with this incident.

  553. I have never been so disappointed with a pizza. It took am hour….not 30 minutes. I had to call twice to check on it and it was ice cold when we got it……..sooooooo pissed!!!!!!!!!!!

  554. My local Pizza Hut in Gardendale, Alabama, has abused me one time too many. Tonight I called them as I pulled out of my driveway figuring that the pizza would be ready by the time I got there. The flaw in my plan was that as soon as they answered the phone, they put me on hold. 17 1/2 minutes later I was still on hold as I pulled up to the pick up window. I sat at the window for another 3 minutes while employees inside would periodically stare out at me. Finally an employee came out of the back and asked me what I wanted. I held up my phone and showed him the minutes displaying on my screen and told him I had been trying to order a pizza for 20 minutes. His response to me was that he was too busy to answer the phone and I should order it on line. I told him I would go some place where they gave a damn about customers. He said that would be fine with him. I pulled away from the window, called my local Dominos and picked up my pizza 15 minutes later from a very courteous young man. Pizza Hut has seen the last of me.

  555. Me and my family submitted a order online to the Mansfield, Louisiana location according to the site our order was to be done at 8:19 which put it giving them 30 minutes to complete the order from the time we put it in. Which we thought would work out great for us cause it was a 30 minute drive to get there. We arrived at 8:30 because we has took a movie back to redbox before going by Pizza Hut so that had gave them 40 minutes. Upon going into get the pizza and the screen they have saying my pizza was ready I asked an employee if my order was ready she then stated it will be at least an hour before you get your order, another lady had already been in there an hour and was very upset I looked around there was no customer in the dinning area and not was there any pizzas going through the oven, the employees where very rude and did not ever have any sympathy to the fact that me and my children had drove 30 minutes to get a pizza to have a Friday night family night.. Before leaving another lady came in she had called her order in 45 minutes before coming she was told she would have a hour wait as well. Me and her both left with no pizzas… I hope something is done about the customer service at this location and the lack of work these employees do there was no since in what I seen tonight no excuses for pizzas not to be coming out I saw an empty oven and no pizzas being made. I couldn’t believe the way these employees where running this location. VERY unprofessional!!!

  556. I was very unhappy with your service yesterday, I ordered 2 pizzas for my in laws since they don’t speak English well. So I got on pizzahut.com around 7:40 the Wait time was till 9:30 so they waited. By 9:30 my father in law feel asleep and my mother in law was upset you guys never showed. I called around that time and when I finally spoke to a manager around 9:40 they was very rude and asking if I wish to cancel the order and that time we was given was just a estimated time. The Point Is IT Should not take 2 hours to make and the store is less then 5 minutes away. My in laws don’t drive so we tried to help them out in any way we can. Needless to say, they both went to bed with no food

  557. I was very unhappy with your service yesterday, I ordered 2 pizzas for my in laws since they don’t speak English well. So I got on pizzahut.com around 7:40 the Wait time was till 9:30 so they waited. By 9:30 my father in law feel asleep and my mother in law was upset you guys never showed. I called around that time and when I finally spoke to a manager around 9:40 they was very rude and asking if I wish to cancel the order and that time we was given was just a estimated time. The Point Is IT Should not take 2 hours to make and the store is less then 5 minutes away. My in laws don’t drive so we tried to help them out in any way we can. Needless to say, they both went to bed with no food

  558. I eat at your Reedsburg wisconsin location and think this Pizza Hut has very unorganized management! My son applied for a job he talked with Tyler a mgr. was told they would call him he waited a week and went into the restaurant to follow up, he was given a interview at that time, they told him they would call him in a couple of days, they never called, he followed up several times and kept getting jerked around and given excuses each time he called, but was also told Tyler would call him. To this day he has never gotten a call. Not impressed.

  559. Went to pizza hut on hwy10….walked in no greeting or anything..i asked where was Tomika was at because I haven’t seen her in awhile..she has been FIRED! Are u kidding me…she was always so helpful & courteous. ..she needs to be reinstated.

  560. While waiting for our pizza tonight at the Beaverton location on 117th st we saw at least 4 employees come back into work from their break and start making pizzas or cutting pizzas without washing their hands. This is a violation of health codes. Please inform all your employees at this store to wash their hands especially since they were all outside smoking.

  561. Often we call in for dilivery and the telephone ordering process is a turn off so I just cancel. Tonight we called and wanted the special where you get 2 pizzas wings and stix all for near $20. They were out of the box. I even asked if he could just put it all in any box’s and he said no. I used to be I. Fast food and even pizza and even pizza hut. The princeanne rd Va beach Va location needs a more business savy group of employees. My children wanted the new seasoned crust … Maybe next time my pizza hut location will have the box to put my order in.

  562. Often we call in for dilivery and the telephone ordering process is a turn off so I just cancel. Tonight we called and wanted the special where you get 2 pizzas wings and stix all for near $20. They were out of the box. I even asked if he could just put it all in any box’s and he said no. I used to be I. Fast food and even pizza and even pizza hut. The princeanne rd Va beach Va location needs a more business savy group of employees. My children wanted the new seasoned crust … Maybe next time my pizza hut location will have the box to put my order in.

  563. I just saw your Superbowl Commercial. Both the superbowl and Pizza are a big part of family gatherings. I was extremely disappointed to have to have our young children inadvertently see content such as “intercourse”, “sexualized”, and “damn”. There are lots of choices, and for our family, we have just now decided to patronize a pizza company that espouses better family values than Pizza Hut does.

  564. I just wanted to say I oreded a pizza at 335pm to be diverted at 600pm it’s now 645 and still no pizza. I had to call to get some information and after calling twice to get a answer they just said it will be another 15 to 20 minutes and that was 15 minutes ago. Then I was hung up on while I was about to ask a question . I work in the retail customer service industry and as a manager that is unacceptable with my employees , very disappointed.

  565. I ordered an online pizza to be delivered at 3pm after finding out that they where not doing any deliveries I agreed to a pick up. The manager called me and said my order would be ready at 6:45pm. After a struggling drive though a snow storm, I arrive at the Pizza Hut on 67th and stony island in Chicago at 6:35pm and had to wait until 8:25pm to receive my order. The customer service was not only horrific but you can hear the employees cursing and fighting in the cooking area while at least 10 angry customers where waiting to find out if their orders where ready for pick up. Upon receiving my order the two pizza’s where warm and the 16 wings where cold!!!! I will never, NEVER order food from Pizza Hut again if this is how you do business. Very disappointing!!!!

  566. I recently ordered three pizzas and 24 wings from your store in Williston North Dakota I was delivered my pizza it was an hour past the delivery time I called several times and was told it would be done in 10 to 15 minutes none of this was true when I called to inquire about my wings I was given attitude and talk to you as if I was in the wrong for being charged $66 and some change for food I did not receive Tamra the manager told me that I was SOL because she’s the manager and there’s no one else for me to talk to I was offered a refund after all of this which I refused I just wanted what I paid for I feel like I was wrong since I gave you money into not receive a product in returnI I do not want any special favors or anything extra alls I want is what I paid for if it cannot be delivered unfortunately I must ask for my money back I appreciate you taking the time to read my concern have a very nice day thank you

  567. BEWARE!!!! of this location and delivery drive *Donna Jennings* she was very rude nasty and dishonest.She took it upon herself to add a tip to my credit card without my knowledge or permission pizza hut did nothing about the situation other then return the money that was stolen from.I had to call and provide evidence to there cooperate office to have it resolved which was also a waste of time because she still works for the company. I wish I would have taken matters in to my own hands and simply pressed charges instead of leaving it up to pizza hut to not do there jobs.I feel extremely violated and upset over this situation and the blatant criminal act perpetrated by *Donna Jennings* and Pizza hut for allowing her to continue to work there after being provided undeniable evidence of her dishonest and criminal actions.So please BEWARE!!!! of this establishment check your receipts,bank,and credit card statements after every purchase from this Pizza Hut and make sure that they do not send delivery driver
    *Donna Jennings* to your home unless you enjoy being defrauded or having charges added to your account that weren’t authorized BEWARE!!!! 0/5 stars.

  568. You guys need to deliver to my house. We got every other getto pizza place willing to deliver but I can’t stand them. I only like p.h.

  569. Im new to the area, Greensboro NC but this is my second time ordering from this location(Randleman Road) and coming in contact with Tito. Best customer service ever!!! He has been very pleasant, not only to myself but other customers that I observe while waiting. He has a great sense of humor and it is definitely a breath of fresh air to encounter someone like this! I am beyond pleased and felt it was necessary to spread the word! Hopefully he receives some much needed praise! Great Job and thank you Tito. I will be highly disappointed if he’s not there next time I order!

  570. Last night we ordered a big box from the temple hills, Maryland location on Iverson street. We have ordered here many times and every time there is an issue; wrong crust, wrong topping, ice cold food,Two hour delivery, missing items, this time it was missing dipping sauces. I called and talked to the manager who said she would send the driver right back with the sauces, 26 hours later We’re still waiting, lol. I’m done with pizza hut, has always been one of our favorites but this location takes our cash and never gets the order straight so I’m done wasting my money with them.

  571. Waiting an hour and a half for a delivery just down the street is obscene. There’s also a Dominoz, I guess we’ll go there from now on.

  572. I ordered a pizza and some wings on 2/3/15 from the Pizza Hut in Baton Rouge, LA on Jefferson Highway. I paid with my credit card online. I immediately received the email conformation telling me the order would be delivered in exactly an hour. I get a call from the store telling me they didn’t have the bacon stuffed crust, did I mine switching to the regular stuffed crust. That was no problem. The delivery driver then told me that it was registered as a cash payment. So I paid the cash. However, my bank is telling me that the pizza was charged to my account. I’m highly upset and I need my money refunded as soon as possible.

  573. We placed an order and 1 1/2 later still no pizza. I called the store and was told to wait another ten minutes. If no pizza then call back so the manager can get the ball rolling.i asked to speak with the manager I was told there were several managers. Here i am 15 minutes later and still no pizza.i can’t believe this! 2 hours no pizza!!horrible customer service! Not a happy customer about to start a tweet account just to spread the word about this.

  574. I ordered asiago cheese crust did not get it… I ordered pepperoni with bacon and pineapple… I did not get it .. i got ham, pepperoni and sausage with a plain crust…I ordered asiago cheese bread …. and i got potatoe poppers…and a mountian dew for $15.00 coupon online 02/04/15 I got only a 2 liter right of my whole order.. I would like a refund or credit to my account… thank you

  575. I ordered a large pizza with wings on 2/4/15 online at 6:55pm at the Southgate location to be delivered at 9:05pm, needless to say my debit card was charged and I received no pizza. I called countless times only to be disconnected then to finally speak to someone and then to have an attitude, I understand that the weather was bad but at the same time as a Manager the situation should have been handled more professionally and was advised that I would be credited my money back but that hasn’t happened and no other compensation just excuses as to why my pizza wasn’t delivered which honestly was not a concern working in customer service and having Management background you should never make excuses to someone who already paid for something and obviously can’t get it so I am disappointed with this location and the company.

  576. Order pizza today 1/5/15 order # A025558X84T1706 large pepperoni sausage pizza. Has been awhile since had a pizza hut product and saw drizzle and crust flavor, sounded good but hated sirachi honey, never had it before but could not eat pizza attempted to use paper towel to clean off but could not eat pizza too spicy. We tried but did not like nor eat pizza. I guess I’m more of traditional pizza person.

  577. I had THE WORST customer service experience from Pizza Hut today or better yet in my life. My order took One hour and 45 minutes to come. I spoke with the “chief” manager whose name was INDIANA and she was so rude!!! All she wanted to do was give me 5 dollars off. I refused the pizza and I have to say I WILL NEVER IN MY LIFE BUY A PIZZA FROM YOU GUYS AGAIN. That manager should be checked on because thats how you loose LOYAL customers.

  578. called Hopkinsville Ky pizza hut to order the new gluten free pizza 2 different times both times they said it would be 12 hours to thaw then call another pizza hut and they said it would be 20 min

  579. Placed an order for delivery. The order never arrived so I called my local Pizza Hut and they stated “that the driver came and no one opened the door” which I do buy. I should have been given a courtesy call. Now I have to place another order and go pick it up. Upset customer

  580. Server #004323 (driver)? Was on the cell phone the second he drove up. No conversation whatsoever. Not only did he not get a decent tip. We will not be ordering Pizza Hut in the foreseeable future. Have a Nice Day. Todd Michel.

  581. We recently visited and dined in at the aberdeen sd Pizza Hut location. It was by far, one of the worst services I have ever received. After they sat us down, we waited for atleast 15 mins. Before they even came and brought us a menu and took our drink orders. Again, we waited, only this time it was 20 mins. Then our food finally arrived. We still did not have any drinks at this point, nor any plates or silver wear just the pan of pizza. When the server appeared 10 mins later to ask how our food was, we were ready to walk out. She then realized her mistake to not deliver any eating utensils or drinks, and apologized, but still did not give us anything even after I asked her for the 3rd time. We received no discounts at all on our bill for the poor service, and they charged us for the drinks that never came. When I told the girl at the till this, she said, oh, that sucks, hopefully you’re day gets better. She said she couldn’t offer a discount, and still charged us for the drinks. We will not be patronizing them ever again.

  582. My online order went fine until I tried to call back to add soda to my order. I was hung up on and the next time I called he thought I wanted to make an order after I asked to add something to my existing order. Was very inaudible a lot of the times and after we added soda he confirmed that, and gave me a new order balance. When the pizza arrived no soda. Why have a customer service department if 1. They hang up on you and 2. Don’t do their job?

  583. Bristol pa commerce circle location store was filthy tables floors bathrooms silverware plates had too clean my own table service was horrible had a pizza and a half out for the buffet charged me for two people and only had two slices and asked too see the manager first she was too busy then she said a few minutes after waiting for 15 min I asked for the reg managers number then she came out and I asked her if they could charge me for 2 slices and two drinks she had a bad attitude and if she reflects pizza hut them you are going to fail at that location anyway she needs to go and you need too straiten that place out its been going down hill for years

  584. I placed a pick up order last night (02-08-2015) at pizza hut in Marion. I ordered the 3 cheese stuff crust, and a medium pan pepperoni lovers. When we arrived home, the stuff crist was not 3 cheese, it was a plain stuff crust. The medium had very little pepperoni on it, and was practically raw in the middle. When I bite into it, it was nothing but raw dough. The whole point in ordering pizza was so we would not have to cook, but I found myself cooking anyway because my pizza was inedible. I was very displeased with my order last night. my ticket # is 136 store # 014721.

  585. My friend and I went to the restaurant in inVolving Heights, TN with blue-haired Chelsea, our cashier. She added $3 on our receipt saying that our server had made a mistake. My friend who was paying remained very calm, and just simply wanted her to explain again. She became very accusatory toward us, figity, and defensive, “It wasn’t her fault. She didn’t know!,” after my friend never accused anyone of anything. It was strange.

  586. I ordered several wings from pizza hut on west court janesville wi and they said one sauce per order or there is a charge so I said fine add extra two for each set of wings I ordered I was charged but never got the extra I told the driver immediatly so not only did we not have the sauce for our wings I was charged I emailed pizza hut twice with no response and havnt and wont order from them again they ruined my party and charged me and dont respond.

  587. They customer service I got on the phone. Was just rude. It was not my fault that they forgot my soda.
    Manager was very polite about it. He did send it back out. He was the only polite one in the store.
    Every time I order it’s something missing or my order is messed up.
    I work customer service and if I talked like that. I would of Bern fired. I heard her curse thought she pushed the hold button. But didn’t I heard the remarks she made. Not good.

  588. This was my first time ordering a pizza online and the first time using my new MasterCard and after the pizza came which was hot and fresh except for all the cheese and toppings having slid to the other side of the pizza which I then had to eat with a fork I still didn’t even complain until a week later my credit card company contacted me letting me know my account had been jeopardized do to the pizza hut website which some company which pizza hut shares there customers information had allowed access to and when I called the store about my situation they said it’s not our problem

  589. I’m very upset with pizza hut in Cleveland, Ohio on Broadway I called last Wednesday at like 4:50p no food until 8pm talk to a district manager he gave me a credit of 20.00 .so today one week from the last time I order and they told me it will be a 1-45min called at 6:30pto make my order 8:30p nothing I called the hotline they transferd me to the main store I gave my info.he said my pizza was on its way9:15pno pizza called the hotline theyput me back to them they had me on hold for a long time .got on the phone and said they called me to times never and so they canceled my order now I have to kids with no food very hunger and mad don’t want anything from that pizza hut….they we’re very unprofessional.

  590. I took my mother and my fiancee out for supper to a Pizza Hut in the town that my mother lives in and as we walked in the assistant manager(possibly) looked at us sit down and preceeded to ignore us. We waited close to ten minutes to order and while I patiently waited, my fiancee grew angry and decided that we were going to another Pizza restaurant. Ever since the remodel your establishment has reduced the seating area and also has reduced customer service. We would stop atleast every two weeks but may not be stopping there again!!! Wish we could have the old place and employees back as well!!!

  591. Close the store your employees are the worst. Your east stroudsburg pa location show a map of the delivery area but yet they refuse to deliver to those areas and when you tell them the maps shows are area they say who cares. I have been a business owner for twenty five years if I ran my business that way I would not have one and you lost another customer.

  592. We have always been good customers to the pizza Hut in Lincoln, Illinois. We recently ordered and our order was correct on the receipt but not in the box, wrong toppings, wrong crust, order not complete when being charged. I don’t mind paying $50 for food as long as it’s hot and correct. Every time we order from there our order is not right. We will not return for a while.
    Sad 🙁

  593. I ordered a pizza from them deliver was fine pizza was good but the driver decided to give himself a tip without me authorising it. They gave me my money back but now I don’t trust this won’t happen again.

  594. How can you expect to stay in business with a 3 hour delivery time? Every time I think about ordering from this location I am told that it will be no less than 2 hours and most of the time 3 hours. If they do not want to be a delivery store then say so. As it stands it will be a long for me to consider ordering or even eating a pizza from your company. That delivery time is totally unreasonable and I am amazed that the store is still in business. I am going to ask on Facebook if it is the same thing every where or just here

  595. After reading previous comments, I now realize that I am not the only one who has had one of the worst customer service experiences in their life! I called the Trussville, Alabama location tonight and it was a complete nightmare. Not only could they not comprehend or understand address, the order was and hour and a half late. I called to check on order and was connected to the call center which told me when the driver arrived to have them call and the order would be discounted. Not only did the driver arrive late, he arrived without all of the order. He then proceed to tell us he couldn’t call the call center at that was our responsibility. After calling the call center for the second time, because the local store now had the phone off the hook, the “so called, customer service rep” told me to drive to the store to get it fixed and then hung up on me!!! So now, I have a cold pizza and half of an order missing. Did I mention they said they wouldn’t refund my card???? So here we are on the third try to the call center and they tell me that the order has been cleared out in the system and their is nothing they can do!!!!! I worked in the customer service industry for 20 years and this is unbelievable. Not only does it piss me off because it is unethical, it’s down right rude! I will never order from pizza hut again and I will be sure to make sure my husband who works in the local and regional media, makes sure it is none as well!!!!!

  596. I just want to say your restaurant are becoming redicolous on wait time. Is the second time i order from pizzahut and it always takes about 2_3 hours to get a pizza. U should go out of business instead.

  597. please do not mail coupons that are fake. your business will not include myself ,family or friends anymore; the staff leaves much to be desired also. ticket # 221/I unit # 004662

  598. Most of the time the pizza arrives on time and still fresh…unfortunately the last few times the pizza has gotten here at least 30 mins later then told and came cold and not fresh. Not impressed. I pay at least $20 every time I order from here and expect to get good quality for my money…

  599. I’m sitting in the Pizza Hut just off of the Baylor University campus as I write this. We got our drinks right away, but when we asked for more time our waitress disappeared. We sat here for at least 15 minutes and she never came back. The gentleman behind us, who came in after us, had his pizza delivered before we even ordered. I had to go to the counter. I was met with “I was busy” and “it’s really busy in here tonight”. Including my wife and I there are only three customers in the restaurant. I should have been met with an apology and “would you like to order now?” I had to inform the waitress behind the counter that I was ready to order. My other option was to leave. We are traveling through on our way home and thought to stop here since we had done so before when traveling through. We will think twice before stopping here again.

  600. The Virginia MN store
    I would not recommend this restaurant to anyone had a bad experience a few months ago and went back last night no change in the condition of how dirty the store is bathroom the floor grout has dirt filled in with dirt you can kick it loose with your shoe pee stains all over. In dining room by the heating and air vents on the white cling you can see black stuff and dust hanging from popcorn ceiling. They really need to redo everything at this place staff and all.
    From when we got there it took 15 min to get something to drink 30 min for Bread sticks 45 min for only 1 of our pizzas 20 min later someone came out and asked is we were still wanting our other pizzas they could box them up when done it 20 minutes mor for us to get the reast of order. There was only 5 other tables with people we had the biggest table of 5 People. The sad part the phone only rang one time the 2:45 we were there.

  601. Ordered a pizza in pikeville kentucky at 2:50, it was stated that my pizza would be delivered at 3:29 here it is 5:39 and still no pizza. After seeing Pizza Hut delivering to another costumer we called the store and they stated they cancelled our order because hey were not delivering. Aggravated is an understatement, I will not be going back to Pizza Hut, lost a costumer that would order pizza regularly.

  602. I ordered pizza New Years Eve and it was the worst pizza I have ever eaten. It did not even look good half the pizza had little to no toppings. I called and left a message for the manages and as of 2/18/2015 have never heard anything from Pizza Hut Unit 001658 in Paducah KY.

  603. Last night I ordered a pizza online, everything went well, got my order in at 9:55pm well before closing, was told by email my pizza would arrive at 10:25. At 10:45 I called the store and was told my pizza should arrive any minute, well its the next day and still no pizza, I love being lied too, but I guess looking at your 1.7 approval rating out of 5 pretty much says it all, I’m done with pizza hut for life, way too many good pizza places out there that know what customer service is about..please close your doors already, 1.7 is pathetic

  604. Hello

    My name is Patricia I Iive in west palm beach Florida. I am a huge Pizza Hut lover and always will be for over 2 decades now. I have been encountering several issues with your store in forest hill blvd greenacres Florida, 33413. The first incident that happened this location with me and my family is I ordered 2 pizzas 1 with ham and pep, I immediately taste a sour tAste once I took a bite it was the ham that was spoiled, I called the store and indeed the young man confirmed that the ham was out of date he was very sorry offered me a credit I also spoke the district or regional manager for this location who also apologized and offered me a credit. The 2nd incident I had with this store I placed an order online around 10pm a different night for my family, I called because the website does not give you the option to choose pork sausages. I spoke with a young lady who was very rude and she told me they my order was already out for delivery, I said ok should I tell the young man when he comes to go back too the store she said yes and that it will take 2 hours before I receive my pizza. my kids was up and waiting for their pizza watching a movie and so sadly they never showed up. I was calling the store repeatedly to see when they were going to come at one point someone from the store answered the phone and hung up. I was very angry because no one gave me the courtesy. And now we have this event that took place tonight. I placed my order online as usual I called to confirm that they received my note I put about wanting pork sausages and a young lady name Lindsey told me they do not deliver to my address… I wanted to laugh because in my mind I’m thinking ok they are playing around on the night shift because they don’t want to deliver pizza to me. She said we are not in your delivery area your in a dead area, I said to Lindsey I think your mistaken I always order and get delivering service from this store, Lindsey said no we don’t go that far I don’t know why the computer keeps sending orders but we don’t deliver their. She went on to say she sent in a request to her cooperate office about this, I ask Lindsey when did this go into effect per your cooperate office she said it always been in effect, I told Lindsey that is incorrect because I always order pizza from this location and what she is telling me is unacceptable, she said she is the manger and they are not delivering pizza at my location. I would like for this matter to be address because this is poor customer service and business, their are other pizza companies out their that I can give my money too but i choose your pizza company and for this store to treat me the way they have been treating me as a consumer is beyond unwelcoming. Please I would like to speak with someone in higher position about this matter to have it resolved.

    Ps- if I didn’t care I would just call dominoes and move on its cause I really love your history and want to continue to support your business.

    Sent from my iPhone

  605. The Pizza Hut in uppermarlborough md off of 301 south sucks . No customers should have been first clue. If the staff worked for me I’ would fire them. Non verble dissatisfaction with job is obvious.

  606. This had to be the worst pizza I have ever had. I ordered a super supreme with extra cheese & no sauce. The boarder was 4 in wide & it was loaded with sauce, no cheese in the crust, toppings were sparce. It was a complete $30 mistake.

  607. I order their soup and it smelled awful so of I didn’t eat it and I also order a large Creaser salad and it was nothing but lettuce… I called a complain but the manger was so rude…..

  608. Worst service ever! Carry out order was wrong, called to correct and was on hold for over 30 minutes. Finally had to drive back to the store to correct the order. The kicker? This has happened on our last two orders. Guess it’s my fault for going back. Time to try a new pizza place.

  609. I’ve ordered pizza two days in a row and never received my pizza. I was given a free pizza wings and breadsticks for my inconvenience and I never received that either. I waited on hold for almost six hours total because I kept getting hung up on or left on hold so I would call back over and over. I finally got through to a manager and when I spoke to the manager he told me sorry it’s too late to order any pizza even though I had been waiting on hold since 930 didn’t get ahold of someone until 11 22. I am so angered by pizza hut and their call center I will never eat pizza hut ever again. I would sure like some compensation for my troubles and hurt that was caused buy all the anger.

  610. I’ve ordered pizza two days in a row and never received my pizza. I was given a free pizza wings and breadsticks for my inconvenience and I never received that either. I waited on hold for almost six hours total because I kept getting hung up on or left on hold so I would call back over and over. I finally got through to a manager and when I spoke to the manager he told me sorry it’s too late to order any pizza even though I had been waiting on hold since 930 I didn’t get ahold of someone until 11 22. I am so angered by pizza hut and their call center I will never eat pizza hut ever again. I would sure like some compensation for my troubles and hurt that was caused buy all the anger.

  611. I tried to order pizzas from the pizza hut on 34th avenue in south minneapolis
    And all i can think is that the phone order taker was either completely
    Ignorant or had mental deficiencies. After telling her my name and spelling
    It , she continued to call me sir. Yes i have a bad cold, so i can forgive
    That but then she could not understand that i wanted the 2 medium pizzas
    With 4-toppings total for $6.99 each. When i gave a pepperoni pizza
    For one pizza , she tried to say it would not have cheese on it because
    I ordered a pepperoni. I said don’t ALL pizzas have cheese? And it was
    Downhill from there. For my 2nd pizza i wanted half the pizza just plain cheese.
    She said i had to count that as one of the toppongs and then could only have 2 more too
    Toppings.. I said that if i had to count the cheese on this pizza, then i had to count the cheese
    On the pepperoni too? She said i wasnt ordering cheese i was ordering pepperoni. WHAT THE HECK??
    I finally gave up and ordered from papa johns

  612. I just walked out of the Pizza Hut on Courthouse Rd in Gulfport, Ms ( occurred at approx 7:15 PM ) after three employees did not seat us. The restaurant was basically empty, so they were not busy. My wife asked if we could seat ourselves, and a B/M employee who was just standing behind the counter said ” She will seat you, as he pointed to a W/F on the phone. To not be acknowledged was one thing, but in the end they never cared that I walked out with my family. Total fail…

  613. Hello,
    I ordered a carry out supreme pan pizza and when my wife brought it home it wasn’t what I’ve ordered online instead I received a cold cheese greese pizza for $11.23 I could’ve bght one for $5 at little Caesar’s or somewhere else, when I called no one was able to help me they kept giving me different phone numbers to call to which I received no results.

  614. I just had a horrible experience at the River Falls,WI location.I called this morning 02/24/15 around 9:30 am to place a order for a lunch meeting.It never showed up so I called the store and talked to Holly and she said the order was not placed because she didn’t know how to do the billing part of it.I asked why she didn’t make it and deliver the order and figure out the billing later and she didn’t know if she could do that and in the next breath she said the manager would not be in until 5:00 tonight, so she couldn’t ask until then how the billing worked. I received No PHONE CALL that they were not bringing lunch. We have been a customer for years and since Bret left this store it has been awful. This has happened before ,the manager put the order as a future order and we never got it.This store really needs some attention.I can’t trust that we will get our order any more. I have been in this store lately and seems very UN-organized.Please address this issue Thank you,Kim M

  615. I just wanted to let you all know that this was my worst pizza Hut experience. I had ordered 3 large pizzas on line and received confirmation it will be here at 5:00. At 5:30 it still wasn’t here so I called and talked to alex. He said it would be here anytime and would credit $10. It did not show up until 5:45. I had to make my son something else to eat in the meantime. I didn’t want to sign for the total on the receipt because it was supposed to get changed, so the driver called alex and Alex told him it was going to be for next time. So I just let that go. When we started eating the pizzas, I could tell they had been getting driven around for a while. They were cold, soggy and greasy. We did not even eat them. I am really disappointed about spending almost $30 on waste of food. I’m hoping you can do something about this and refund me or something. I really don’t want to try it again.

  616. We visited on 2/23/15 @ 7:00 pm. We love Pizza Hut but this trip by far was the worst!!! We started our order with a waitress the order came out wrong the pizza was wrong the breadsticks my favorite were non etiable dripping with butter that’s all you could taste ;-((. The now waiter appogized for the order taking so long and being wrong. We didn’t even take the left overs home. As we proceeded to pay the now waitress appogized for the bad experience and food. As she checking me out proceeds to mumble negativity under her breath. Just left a bad taste in our mouth. Needless to say we won’t be going back.

  617. At 6:30 pm I ordered a pizza for my kids at pizza hut in Holbrook Arizona. AT 7:10 they called to inform me they had no bread sticks so they were substituting hot wings. At 7:45 i called to find out where my pizza was they then informed me it was put in for carry out, when i specifically asked for delivery. She asked if i wanted the pizza i told her i was not feeding my kids cold pizza. I told her never mind called back 15 minutes later to see if they would make the order then she informed me i couldn’t have stuffed crust pizza, and this was the manager i was speaking to! Having worked at a restaurant 15 years i know that customer service is very important. I now know why the Pizza Hut in Holbrook has no business, they are very unprofessional

  618. does the owner of the pizza hut in canton Georgia and holly springs Georgia not give a rats ass about anything but the almighty dollar. its snowing like crazy in Georgia and that a hole says business as usual

  619. Placed an order online for delivery and after checking out, the email stated a 2 hour and 20 min delivery time. That is a little ridiculous when the competition can do it in under 45 min. Get the delivery time down and then I will consider ordering from pizza Hut again. It is to bad because my family really likes the new pizzas.

  620. We have had pizza in your silver thorn Colorado location. This place is very dirty and service was terrible!
    So we tried your Castle Rock, CO location. It is dirty, tables grimey and the bathrooms have not been cleaned in a long time! I think you guys need to “undercover boss” a lot of your locations or franchises.
    You must have some type of standards. Will not dine with pizza hut in the future!

  621. Ordered pizza off of Belmont and Turner in Richmond Virginia. The employees there do not where gloves, they wipe their face, rub their hands on their clothes, scratch their hair then touch your pizza. One female had long fingernails and no hairnet. Do Not order from this location. How do you answer the phone then proceed to prepare someone’s food. Absolutely disgusting!!!

  622. We just purchased a medium thin and crispy supreme pizza from the Columbus Texas Pizza Hut. We were so disappointed. It was so overcooked. the crust was dark brown and tasted like cardboard. The toppings were practically non existent because there were hardly any toppings,and what was there were cooked to nothing. I could have bought a frozen pizza that tasted better. We should have taken it back but we are old and didn’t feel like getting out again. I know the economy is bad but that pizza was rediculous. The economy also affects the consumer and we can’t afford to pay for a food item and receive uneatable food. This pizza should not have even been given to the consumer.

  623. We ordered a large box pizza I paid $24.30 which was fine as we order quite often but it was terrible the crust was thick and not cooked all the way hardly any tom.sauce and very little cheese the meat portions were okay it was mostly nasty crust,we also ordered med.wings and they were not as good as always it was a lousy deal all the way around.Sorry as we always have great service and great pizza

  624. We ordered pizza online tonight. Received an email saying it would be delivered in 30 min ( we live about 4 miles away) it was a full hour before we received our COLD pizza and the order was INCORRECT – missing an item we ordered. We will ever eat at Pizza Hut again

  625. Ordered a pizza from the Pizza Hut on Madison Blvd,Bartlesville Oklahoma 74006. Placed a order at 5:08 on 2/27/2015. WAS TOLD IT WOULD BE 1 1/2 hours for delivery or 25 pick up. I ordered pickup. Went after pizza ask what name on order. Looked all through pizzas that were ready for pick up looked through register,came back asked if i was sure of the name,told name again. Went looking further came back told me it was coming out if oven in 2 minutes. Parked went in waited a few minutes more. Finally said my pizza was ready. Got home wasn’t the pizza i ordered! Feel like I was lied to about whole ordeal and they just gave me a pizza to get me out of there! I understand being busy and making mistakes but don’t want to be lied to!!!

  626. I cannot believe my ears!! I am so disappointed with Pizza Hut in Smyrna, Tn!! I ordered delivery tonight & had a lady call me back to tell me there manager said they can’t Deliver Pizza to my Address because about 2 months ago my child try to put their hand in the delivery mans pocket & take his money??!! I was so frustrated because we have ordered pizza from them twice in the past 2 months & I’ve personally paid each time, not to mention my Kids Are To Young to even reach an adults pockets.. I had them check the address to make sure but still she insisted this happened. This really upset me that someone would lie like this especially at a place of business I have used for years.. Damn Shame!!

  627. I’ve just had one of the worse experiences known to ordering pizza. I ordered five pizzas, one being the three cheese stuffed crust pizza. I cannot say one of the pizza’s were the quality expected. We could have went to Lil Ceasars and paid less for better quality pizzas. When I tried to bite a slice of the three cheese pizza it literally cracked like cardboard. The manager told me that was how the pizza was suppose to be. We’d ordered the same pizza a week ago from a different franchise and it was NOT anything like the one we received tonight!

  628. I ordered a pizza in Austin, TX at the Greystone Dr branch and it was the worst pizza we’ve ever had from pizza hut. It was worse than a boxed pizza from a grocery store, it tastes like it’s chewy and freezer burnt. I’m not one to write a complaint about a restaurant but that’s how bad this was. We’ve ordered the same exact pizza before and never had any problems. This was for sure unsatisfactory and not worth the money and it was apparent that it was bad just by opening the box. We will not be going back.

  629. At 5:30 pm last night my husband ordered pizza from the omaha location on fort st. We ordered the pizza box that comes with breadsticks and wings. We didn’t get the pizza till around 625 which was fine. The big problem was the pizza was just horrible. The hot wings looked like they had been half eaten the pizza was old and cold the breadsticks were Completely soggy and tasted like they dumbed a box of salt on it. My two younger kids who love pizza took one night and wouldn’t eat anymore. It tasted like it was old pizza the veggies were all burnt and very dry. We ended up throwing everything away. I am very disappointed. We normally order pizza from papa johns but because of the special we decided to try Pizza Hut. After this experience I don’t think we will ever be ordering from them again. What was suppose to be a fun pizza night with the family, ended up as just eating left overs which tasted a lot better than old cold pizza.

  630. We get are pizza @ the Rockville Indiana store and generally the pizza is good but are experience last evening was far from pleasing. I ordered online and had requested the garlic crust on the thin crust and it was just plain old crust. Secondly when my husband went to pick them up the girl at the counter said these are suppose to have spinach on them. The pizzas were given back and it looked like they just dumped the spinach on the top. It was not cooked and gross. I’m hoping this is an isolated incident. We ordered two pizzas and was hoping for more for $25.00. Thank you Diana Lenover

  631. I placed an order on the Pizza Hut app at 12:48pm, the delivery time given was 50 minutes. At 1:48pm no pizza, called store and was told the pizza was on the way and asked if I can get something for the delivery being so late and spoke to manager who was argumentative and unapologetic for the late/non-delivery. manager explains there was only one delivery driver with a two hour delivery time, then says there is no delivery in the area I live because a driver was robbed. I told the manager I was told the pizza is on the way and nothing ever came up about no delivery to the area. I was told by manager the driver would call to let me know; I told the manager I haven’t received a call from the driver yet to inform me of no delivery to this area. Manager goes on to say the delivery address doesn’t show up with the order. I just cancelled the order. The Pizza Hut’s location is: 6Montgomery, AL. Failed to mention he told me my order was placed at 1309 and it was placed at 12:48pm according to my email confirmation(A008626X81T1248 placed Feb. 28, 2015) It’s funny how this important information isn’t revealed until asked about a late delivery. This manager is very unprofessional. I should have at least been offered a beverage(for the inconvenience and to be courteous) and the carry-out option.

  632. Friday at 7:30 PM I call Pizza Hut on 29483 Plymouth Rd. Try to order online but could not call the store wish I never would have called the store they gave me the hardest time I wanted to order five large pizzas $10 up to five toppings I had to speak to a manager in order to get my order completed when I talk to the manager Doug he was very rude and very disrespectful he talk to me like he was doing me a favor I gave him my credit card number over the phone when the pizza arrives the lady gave me a bill $66.78 and told me I old them and I told her I paid over the phone when I called the lady told me that Idid not pay so I asked her what she sure she told me yes she ran my credit card again and then the next morning I was double charged when I check my bills I called Doug at 10:15 AM he found out that I was double charged he never said he was sorry or apologize in anyway he was very rude and very nasty and very disrespectful I work for Kroger for 22 years customer service always been number one I will never order foodfrom Pizza Hut ever again customer service means a lot to me even though the pizza is great I will spend my money where it’s want to Doug should never be a managerif this is how he treats his customers

  633. The woodward oklahoma location is in serious need of a complete makeover. They take sooooo long to deliver, the employees are rude and just try to get off the phone. I ordered the big dinner box that says comes with 2 sides you can pick but the dumb woman on the phone wouldnt let me pick, then she said i couldnt get any toppings. if this horrible place had ANYWHERE else that would deliver id never eat pizza hut again. This is not the first time. Everytime i order theres so many things that piss me off about these damn hillbillies mother effers. Corporate better do something before someone burns this location down. Everyone here hates it.

  634. Tonight we ordered delivery from Pizza Hut. The specific store located in Lakewood, CO- specific address is:
    105 D Wadsworth blvd, Fairfield commons, Lakewood CO 80226

    I called and ordered a dinner box for delivery and was told it would be 35 minutes delivery time. This wasn’t an issue. The problems began when it had been nearly an hour before the delivery driver got to our apartment complex (when we are no more than 5 minutes from the store). This still wasn’t a major issue, I payed the driver and he handed me the pizza. When I brought it inside and opened it up ready to eat, it was ICE COLD. I called the store back rightfully complaining about this and requesting a new order be brought back out to me. The girl I initially spoke with was named Francesca, she was extremely rude and mouthy with my husband. Told us it would be an hour and a half delivery wait and there was nothing she could do. Very unacceptable considering we had already waited an hour for the first order and were given less than satisfactory food. It was like pulling teeth to speak with a manager. Once we finally got a manager on the phone he apologized and told us the order was being remade and would promptly be brought to us. This was acceptable. What is unacceptable is it now has been another hour and a half and we just received the replacement order and it is again ICE COLD. Absolutely ridiculous. Never again will we order from pizza hut. I suggest they seriously get their heads on straight because customer service at this place doesn’t exist. I’ve worked in the food industry, I even have worked for pizza hut, so I understand busy nights and difficulties. Unfortunately in this case it is flat out incompetence and it has cost the company at least myself and my husband as customers. Like I said. NEVER again will I order pizza hut.

    We are definitely making others aware of our awful experience.

  635. I want to post to say I was highly disappointed with the unprofessionalism and lack of customer service from the Pizza Hut Take Out location off of Prosperity Church Road in Charlotte NC. I accidentally left my purse on a bench while waiting on pizza. The store contacted me to say I had left my wallet. I went to get my purse and was told my wallet was left on the counter. So I told them my purse was left someone and they showed no concern or would take the time to even question why someone would take my purse and leave my wallet? All they had to do was look at the video to see who picked up my purse and no one will even called me back. It was obviously an employee from their lack of response. Needless to say I will not be a return customer and have advised my friends to order at the other pizza establishments.

  636. I order pizza on line one was voodoo le bac went to pick up on south miliaey highway chesapeake va went I got there look at the pizza they did not put on the chickens

  637. We love your pizza and eat it regularly. However we feel left out. We don’t eat Pork. We are tired of being left out from trying all of your many pizzas. Please offer topping such as Chicken sausage, Turkey pepperoni, and Beef bacon.

  638. sent order on line in logansport indiana waited 48 minutes out of 2 hour wait time called and tried too increase price from 26’55 too 42’75 told too cancel called talk too manager kyle derringer said they should not have called too increase price the other guy we talk too said on line prices not the same after they already sent confor mation numbers kyle said thats not right prices same soo who is scamming who the other one cancelled order because wife would not authorize credit card charge been good on line and in store customer but now will publish my unhappiness because sounds like rip off

  639. I ordered from your Glen Burnie, Md I ordered one of the specials advertised the medium 1-topping pizza and 8pc boneless wings. Well only 3 of my 8 spicy BBQ wings had sauce on them. I also had the sriracha drizzle ordered. Yeah that wasn’t on there. Luckily I keep this stuff in my cabinet or my meal would have been ruined. Loved the cinnamon sticks though they were great.

  640. Just picked up a large stuff crust from pizza hut store on westheimer it was awfull a stuff crust thin pizza did not request thin crust,did not hardly have any cheese or sauce on it taste awful will not be going back demand refund!

  641. Major disappointment!! Ordered for delivery using iPhone app from the Ave H location in Rosenberg, TX. Order was for two medium pizzas. One was right (or appeared to be) and the other was not. Delivery driver said I should call the store so I did. After a few minutes on hold I spoke to someone who couldn’t care less. He asked if I wanted It remade ( I did not), then gave an apology for sending wrong pizza. I’m really tired of the piss poor service by employees that could not care less. I guess I will have to accept that Pizza Hut has gone to hell and I should write you off as a lost cause. Even Customer Service is a nightmare. I tried to call but gave up after a ridiculous time on hold.

    A disgusted ex-customer,
    Mike Horn

  642. I just decieded that i wont be ordering from pizza hut again heres why i ordered delivery and when the delivery guy came by i gave him my money and let him keep the change then later realized that he didnt give me the wings i ordered and when i wanted to report it i couldnt because they said due to inclement weather pizza huts awnsering machine is not availible so basically they took $ll And i want it back.

  643. This is the 3rd (and last) time this Pizza Hut has gotten my order wrong. The first time, I ordered extra marinara sauce and they did not bring it, and all 3 times the boneless wings are DRY! every time I call and they always apologize and tell me I will get a 5 dollar off my next order and when I order again, it is mysteriously not in the system. I am done ordering from this place it is ridiculous my wings are so dry and I paid for the 8 piece and only got 5 pieces. I spend over 30 dollars and so not worth it. I took a picture it was so ridiculous. Love the wings and quepapas but this is enough. Store 029990

  644. Went for dinner at your Clarksville restaurant and waited 20 minutes for a employee to come take our order, so we just walked out and left. Very unhappy with this store, this is the second time this has happened. They think their phone in orders are more important then the live customers. Will not be returning to this restaurant ever again!

  645. Hello,
    I am not trying to talk down on your product in no way. Because I love your pizza. But I am concerned the employees you hire are not making your restaurants proud in the society. I first read your reviews online at yelp.com seen disappointing experiences from customers. Many many bad reviews in my area which is the highland village location located in Houston Texas 77027 off Richmond Rd. Despite what I read I was really curious to try the gluten free pizza crust option. I have allergies and I been looking forward to this for some time. But the lady that answered the phone seemed so unbothered when I gave her my ordered and seem almost like I disrupted her at home. I felt like hanging up right away. Because my faith in the way my order would be delivered worried me. Then she told me that it would be 3:04 AM until I receive my order. It was only 11:45 pm when I was ordering. Ask if I would rather pick it up then it would be 15 minute. I just feel like it could hurt your company badly it being in a good area. The reputation could be in jeopardy mainly because of poor customer service and laziness. If I see changes I’ll give you guys a try again. I hope this problem is assessed. It could do wonders. Thanks again

  646. I ordered two pizzas from the Birmingham Alabama roebuck location..ate the food and my family got sick..vomiting and diarrhea.later found out it was food posion

  647. Ordered pizza with extra pep,
    what i got is a large cheese pizza!
    And manager would not correct mistake
    At paxton st location!

  648. I just wanted to let y’all know of some problems I think you have… I real=
    ly do prefer pizza hut over most all pizza places… But I have had issues =
    the last two times I have tried or ordered from you guys…one I can’t orde=
    r online it says “I’m already a hut lover” but I can’t login or I don’t rem=
    ember either way can’t do it spent almost two hrs trying… Second I call a=
    nd order the girl was SO rude I understand your busy its snowing and nobody=
    wants to go anywhere so they order pizza….but I’m paying for this and if=
    its that bad maybe you shouldn’t work in customer service..I probably woul=
    d have spent more money and bought more food if she had helped my find some=
    kind of deal instead of being so short with me…I haven’t eaten or ordere=
    d pizza hut in awhile so I was kinda lost and that girl made me feel like a=
    n idiot and I think that you guys should know so maybe in the future things=
    like this won’t happen…

  649. I was very disturbed by an employee’s action at the Pizza Hut in Norwich, NY. The employee seemed upset while bringing pizza to the buffet and just threw it. My party and I which included a 11 year old child got up and left. I will never visit that place again!

  650. We eat pizza Hut buffet a lot after church on Sunday. Today I had the pizza hut card that awards your sixth buffet purchase free. I was up to my sixth purchase, we had three in our party so I only had to pay for two. That was great but my complaint is: When I asked for another coupon to start I was told I had to wait until my next visit to get it pounched. I had paid for two buffets that day. I should have gotten two pou.chest for the two I paid for. This doesn’t sound like I would be getting the sixth buffet free to me. I will be paid for eight before I earn another free. If it’s not the sixth free you should do away with the cards all together,or change the logo to get the eighth buffet free.

  651. i perchested 2 large pizza,s at the gainesville tx, on 3/07/15 which is normaley the best pizza any where . these were the worest i hove ever bought anywhere inclouding the u.a.e. are any where over sea it will be a long time before i purchest a nother pizza hut perchest ever

  652. Tried to order a pizza from W Ridge Road Pizza Hut at 8:45 pm on Sunday 3/8/15. Called local number. Order was taken, creditcard information was taken. Then, Marvin or Melvin told me it would take 5 hours to deliver. FIVE hours!! I canceled my order and ask to speak to a manager. The call was directed to a mailbox that could not take a message.

    I ordered a pizza from Papa Johns and was eating in 35 mins.

  653. I have to say my only complaint is the price people like me who are in love with pizza hut don’t want to have to eat somewhere else but that’s what happens because even with coupons no one can afford your mouthwatering masterpieces

  654. A month ago we went to the Pizza Hut in Kernersville NC. Yes, it was noon probably one of their busiest times. The gentleman at the pickup window was kind enough to take our order at that window which was fantastic! He said it would be about 25 minutes. So after 40 minutes we asked if our pizza was ready. He said no not yet! Keep in mind most people only have 30 minutes or an hour for lunch break. After another 20 minutes I went inside to get our to go pizza. There was a line half way back in the dining room of people waiting to pay. Considering I have been in the business for 20+ years it was obvious they were short staffed and my pizza was over looked. So I continued to wait for the line to go down and again asked if my pizza was ready. He looked at me and said nothing. So I said “Did you forget again? We have been waiting over an hour now for one pizza. So you’re paying for it right?” He gave me lady are you serious look and whipped the sweat from his forehead. Then said non willingly I guess so. I went back to the car to inform the person I was with what had happened. Needless to say she was very upset and went back inside. At this point we had been waiting and hour and 15 minutes. She basically just BEGGED for one of the pizzas off of the buffet which he refused several times. Upset of course she asked for the managers number. He wrote her name and number then his name. I called the home office to let them be aware of our experience. Three days later I get a call from the same person that causes all the issue in the first place which I did not contact back. A week after that I received a call from someone from Pizza Hut. The message was so distorted I couldn’t understand who it was. I called back the next day learned that it was indeed the district manager. Left a message and never heard anything back. My point behind the whole story is customer service starts at the top. If home office does not take the time to follow up with customers then obviously it trickles all the way down. Having a passion for people is a special gift. Being in a position to give great customer service and handling matters appropriately and in a timely manner is essential for growth and consistency. Putting the right person in place for the job at hand is like being a coach for a team and substituting players.

    STRIVE TO BE BETTER
    Mandy Patrick

  655. Went to store 004710 for lunch as we sometimes do and were the only two white people in the store and had to listen to the waitress and customers talk about Republicans, Ferguson, the OU frat house, and Michelle Obama and Pres. Obama. We felt so uncomfurtable that we left and will never return to a pizza hut again. If that had been an all white store and two black customers they would have went to the press just as I am thinking of doing and let them know that pizza hut ok’s racism as long as it is against whites.

  656. Ordered two pizzas and order of breadsticks at Petoskey MI location- was not honored the 6.99 deal- total was $35 and our breadsticks were hard as a rock and the pizza was horrible cold and tasted old! Never ever again!

  657. I am in Avid Pizza Hut Lover, Orser about twice a month, Always get the Same Thig Big Dinner Box.
    I order earlier and when I got the box the pizza was not made correctly. The Pepperonni was just thrown on it not out right the crust was very hard and the Wings tasted like card board, first time in my life that I Paid for Bad Pizza. Don’t really know if I will ever Order again

  658. Ordered the gluten free crust last night. You can’t choose any size bigger than a small, but that ended up being okay because the pizza was extremely disappointing. My boyfriend and I were astonished how bad it was. The crust was burnt and hard, the toppings were so sparse. We also ordered the buffalo wings and they were pathetic. I’m usually stoked on Pizza Hut, but this really changed my mind.

  659. Ordered at 2:11pm for delivery at 7:00pm it is now 7:45pm now that is really poor service I am still without my order. Will call dominions next time

  660. Just left the location on Hwy 46 in New Braunfels. I waited For one hour and was finally told that there were still 11 orders in front of mine. While I was waiting I saw 8 People walk out in total disgust without their order. I witnessed the guy slicing the pizzas throw 5 pizzas away. This was the Definition of total confusion by all employees. As I was leaving without my order I informed one of the employees Where he could stick my order. This Pizza Hut location is a total JOKE.

  661. This is so stupid I order a pizza and wings for your restaurant at 700 terry parkway in Gretna la the manager was very rude to me and my wife it took them over an hour to deliver and to make matters worse when I call to ask about my order the manager lies to me and tells me they knocked on my door and no one answered and when I finely get my order everything is cold. I have been a customer at this store for years and have never been treated so harsh. I will never order from another store again thank you very much

  662. I placed an order yesterday over the computer at around 9ppm A simple medium 2 topping pizza, with cheese,sauce, veggies, etc. Finally 45 min later i recieved the pizza. starving and anxious i open the box. To my shock, i see everything i order on top of the pizza in a glob in one corner of the box, literally 95% of the pizza had nothing on it. Upset i called back to explain the pizza i had recieved, i asked to speak with a manager and after about 5 minutes of her saying she could send out a coupon i told her NO i would like my pizza replaced. She says their getting ready to close but okay. After another hour and a half, i realized pizza hut was,now closed and i wouldnt be getting to eat my pizza that night. I called back today, got the same stupid manager , told her what happened.. She replies ” i can send out a coupon for free pizza” that was the last straw. After paying 20 dollars and tipping the driver the pizza i got looked like a homeless man made it. And the offer of a coupon subiding my anger wasnt going to happen. So all in all pizza hut will never get a dime from me ever again. Should have just eaten cereal.

  663. Wow was I disappointed in your online service I was hungry for pizza so I looked for pizza hut coupons on Google Found two that suited me Two large one item pizza’s for $10 It gave a code which I used at the 43rd ave.&Mc Dowell location It said that location didn’t except that code So I went with the next code One medium three item pizza for $6 Again I went threw creating my pizza This time the code was excepted It asked me to wait so my oder could be placed at that location Well I waited for a few minutes Then it said it was unable to deliver the message For me to call I called Talk with Daniel He said he knew nothing about the $6 pizza That there was no such pizza special He did say that in August I also ordered a medium three idea pizza for $6 I told him that I wasn’t using the same code that I had gotten it from Google The same place I got the one in August Well that took me about 20min or so to do I ended up with no pizza Daniel was no help for me Other than to continue to say that there was no such coupon The said he looked on line and saw nothing like that I said I saw it on several sites But my hunger took over I told him I didn’t want to spend anymore time with this I felt that with him telling me that he couldn’t find it on line That I was lying I offered the code that I had so he could put it threw your online service He said that his code were only two digits long Where mine is nine I’m sure when he inputs his numbers into his register the discounted price shows up But he said he was looking on line I just wanted him to check out my code to see it work on your site He made me feel I was doing something underhanded Continued to ask me where I got the code over and over I think you need to ask your people to just say they can’t help me Without making people feel distrusted

  664. I live in Long beach CA, I did an online pizza order today 3/16 /15. I was impressed that the order was delivered within the allotted time as indicated on the online tracker. However, upon paying cash for my order. the delivery person stated that this particular location my order came from stated that ” they had a policy of giving back no coin change a delivery order and attempted to walk away after not giving me all my exact change back. therefore, I contacted the store as was told the same thing , which I found to be a violation to all consumers who work hard for every penny. I also contacted corporate customer to file a complaint and was very pleased with the person who I spoke with who handled my complaint…Meanwhile, future customers must be advised that your are charged a delivery fee and you should not let these delivery persons keep your hard earned change to line their pockets…I don’t care if it’s a penny. Corporate Customer Service let me know that there is NO POLICY whereas a delivery person can keep your coin change…..BEWARE !!!

  665. I went to order the stuff crust pizza online in Oakland park,FL.The website was down and told me I had to call, so I called and they told me that I have to order online to get the special. After complaining they agreed to give me the special.So I’m waiting patiently hungry for the pizza and they call back 25 minutes later saying that they can’t take credit cards. Last time they messed up my order. This is the third time I’ve had issues with Pizza Hut. Doesn’t seem that anyone there cares about customer service.

  666. Missed up my order and charged my CC too much… Said they would give me a 10.00 credit on my account! Called 2 weeks later to use the 10.00 dollar credit and the credit is NOT there!?!? Then I get an attitude from the cashier saying that she can’t find the credit, and nothing they can do!
    I really don’t appreciate the attitude from the cashier… Acting like I’m making all this up! I can really care less about the 10 bucks it’s more of the principal!!

  667. I ordered a pizza along with an order for cheese sticks. This was the pizza hut, on West main st. salem VA. This is the only store that I have ever been too that doesn’t show you what they have prepared for you. I was in a hurry so did not look. When I got home, of course once again the cheese sticks had been so badly over
    cooked that it was like a brick. They keep them in the oven as long as they do the pizza and that is way too long. I will not be going to that Pizza hut again. On top of that you need to hire responsible adults instead of these teenagers that all they want to do is cut up. I am very upset and disappointed. Your quality of service and the food have went from great to never again. Sad that someone in corp does not care what is going on.

  668. I was an employee in Lafayette Louisiana for over a year. Team Member Trainer/Cook I loved this job and was very dedicated and worked very very hard. The store I worked at was in a very difficult location and was constantly suffering from that. In fact, alot of the stores in that area sometimes don’t do well. Why you ask? In my opinion it’s upper management. Troy Mannino to be exact! The man is very unprofessional and has and will eventually run all good team members and managers under him away. So if your Pizza Hut experience in or around Lafayette is terrible, we know who to thank. Thanks Troy Mannino! Maybe he should think about a career change.

  669. Hi, my fiancé and I ordered dinner to be ready for pickup at 6pm at your Scarsdale NY branch, when we got there we had to wait an additional 15mins for breadsticks to complete the order. We ordered the new bacon and cheese stuffed crust and when we got home there was no bacon whatsoever to be found. Very very disappointed in this experience.

  670. I was very disappointed to have such a terrible order the other night!! The pizza tasted like cardboard and the cheese sticks had no cheese on them!! And my order was late which has never happened before!! I have had such good service from my local Pizza Hut and it’s so disappointing to have an order like this to keep me from coming back but I can’t chance it!!

  671. Placed my order at 4:47pm and got my order confirmation that my order wouldn’t be delivered until 6:52PM? Not happy with the 2 hour delivery time? I had requested delivery as soon as possible?

  672. Placed my order at 4:47pm. Order confirmation is 6:52PM!! Not happy with the 2 hour delivery time? Need explination? Next time iI go with domino’s? They have gluten free pizza too!!!

  673. I spent $34.34 only to have COLD pizza and wings delivered to.my front door. The pizza was saturated in grease,the hot wing juice was dripping through the container and the pizza boxes were damaged as if excessive pressure were placed on top. I am a single parent on a tight budget and with a slight suprise bonus on my paycheck i decided to spend with you guys ONLY TO BE LEFT DISAPPOINTED ……THANKS

  674. Dear Pizza hut & Kfc Co,
    did I make some execeelent choices as out field executive person as well as submitted some requestes within writing where hopefully somene from the executive office and sales 7 marketing area should contacted me asap! to possibly resolve all my concerns & inquirys.

    M. Pamela Pelzer 3-2015

  675. On 8/22/2015 at 8:30pm in your North Hollywood, CA I placed an order for a large pepperoni stuff crust pizza and 5 piece breadsticks. I was told it would only take 15 minutes, and I believed it since I was the only one inside waiting. Out of no where about 15 people arrived and were all waiting for there order. 30 mins later we all hear an employee tell her manager from the kitchen “I don’t get it if we are this busy why don’t we turn on the 2nd oven” that’s when I had enough and asked if my pizza wasn’t ready or almost ready I wanted a refund. They guy tells me it’s almost going in the oven that it would only be another 10-15 minutes. ARE YOU KIDDING ME PIZZA HUT!?!?!?!?! I was furious and walked out and I highly doubt I will ever buy from you guys again. When I go to your competitors I never have this issue. Set the proper expectation and be honest with customers this is HORRIBLE customer service.

  676. I used the website to place an order at 2:45pm the order goes through the money is taken from my credit card at 4:00pm I call the place 5305 Jefferson Davis Hwy to find out where my food is and I am told they attempted to call me number and got no answer, I am outside their area! I live 4.4miles away if that is not in the area I don’t know who they are delivering to. I have no missed calls and no voice mails. The first guy I spoke with obviously should not even be in customer service then I spoke with the manager who said we tried to call you the notes, as she was not the one who attempted, say caller was unable to answer. Like I mentioned earlier no missed call no voicemail, not even an email. Needless to say I did not get my food and will not be going to pick it up, I still do not have my money back and I will never recommend anyone anywhere to frequent your company.

  677. I ordered a pizza from the pizza hut in eynon pa I got the smaller dinner box I asked for it to be light on the sauce it was delivered when I opened it I wanted to cry it was so saucy that’s all you saw I tossed it I was never so upset. I will never give pizza hut my business again

  678. Placed order online at 6:14pm. Receipt shows ticket printed at 6:16pm. This is from the Montgomery, IL location at 1890 Douglas Rd. My order was not delivered until almost 8pm! WHY? Two hours is completely unacceptable for pizza hut delivery. I ordered 1 standard pizza, 1 waffle fry side, and 1 order of cheese sticks. Its not like it was a crazy order. After seeing my wait time was going to be 2 hours, I looked online at reviews and did not read one good thing about this locations service. My food was cold! I would call and talk to the manager, but according to the reviews that would solve nothing! Pizza hut has lost another customer.. Never again do I plan on ordering! I was a huge fan of the food until today… Cannot believe how dissatisfied I am with the service.

  679. Once again, my order wasn’t right after using the hut lovers ap. I Ordered a stuffed crust with extra cheese, got regular cheese. I ordered 2 Pepsi’s and 2 Mt. Dew’s, I got one of each. I picked up my order in the drive thru, and my debit card was left at the from register where anyone could have walked out the door with it. I sat in the drive thru 10-15 minutes AFTER getting my order, trying to get someone’s attention to get my card. I couldn’t reach the window from my vehicle. They need a buzzer at the drive thru window when things like this happen. I did leave a tip, but it was before the card fiasco and without seeing the pizza. My drinks were in a bag, so I didn’t notice how many were in it until we started to eat.

  680. Portland Texas store are crooks even with the very poor service I gave poor girl 20.00 tip. Was overcharged for poor service by 18.00 when I approached manager he told me sorry and walked away. I was not going to cause a bigger seen since everyone there was complaining. This was the worst ever good have had a steak dinner for what I paid.

  681. This customer experience was terrible, the pizza was cold didn’t have my order correct and delivered the bread stocks 3 hours after my original order. Additionly the delivery person delivered my breadsticks out of uniform and with a cigarette in his hand. This experience will deter me from ordering in the future.

  682. I just recently visited the pizza Hut in cannonsburg Pa. I wait 15 mins before a person showed up. Ask me if I was picking up I said no dine in the the next customers in line ask about a gift card.went and got another person to handle that I’m still standing in line the other guy allows 2 people to skip in front of me then asked me why I was here for. I told him I was going to dine in and then I decided to leave. I call back the next day the Manger was not worried about talking to me and ask me to call him back after the lunch buffet was over. Something needs to be done about customer satisfaction cuz I will never buy pizza from pizza Hut again

  683. very disappointed in our stuffed crust pizza. the pizza was under cooked. I ordered on line Ham & Pineapple stuffed crust pizza, what I thought was $12.95 actually was 16.95 & the quality was awful.
    No pepper flakes or hot pepper. By signing online We were to get free cheese sticks, did not get them.
    We have been customers for many years.

  684. I ordered a large pan pizza through the Internet, on Friday the 27 at 05:43PM, to be picked up at 08:15PM from the Pizza Hut on Plantation, Florida. When I went to pick it up, they try to charge me $ 11.99 instead of the $ 7.99 special, stating that it was not placed on the Internet. This was the 2nd. time it happened. Of course, I didn’t pick it up nor pay and left to go to Domino’s. I know it’s not Pizza Hut’s faault. It is the way the employees try to make more money. I am, was, a 10 year customer. No more. You should fire those managers.

  685. I ordered a pizza March 28,2015. Went to Pizza Hut to pick up order and as I went to pay for my order I checked it and it wasn’t what I ordered. They had left off the spinach!!! I told cashier order wasn’t correct and he said he would fix it. He handed pizza to the pizza maker and she stated that she wasn’t going to put it back in the oven or make it over. She said she was just going to throw the spinach on top of pizza. I told him no thank you…and I’d like to have a refund. I was so looking forward to having that pizza. I was very upset by her just wanting to throw spinach on top of the pizza. They made the mistake, not me. They should’ve corrected it!!!

  686. my family had the most awful experience with in irate Pizza Hut manager, that hung up in my face 6 times and refused to take my order just because of the color of my skin, Panama City Florida 32404 / store number 2046 / area managers name is Laurie Smith . the manager on duty whose name is Kenneth at store number 2046 was irate & a bigoted racist name is Kenneth. And I have unsuccessfully via telephone, tried to also reach the address manager- Laurie. My husband &I plan to sue the company. Sincerely k&m A

  687. We ordered pasta (1-meaty marina, 1-chicken alfredo plus extra breadsticks from Pizza Hut in Goodyear store for delivery on 3/27. The order was delivered without extra breadsticks…which was the FOURTH time we have ordered extra bread and not received it. On a prior order we ordered 1 of each pastas and received 2 of the same kind. Obviously there is no attention to detail in this store since these things happen over and over!!!!

  688. Tonite i ordered a $10.00 box from Pizza Hut.com, Im not happy with it so i went back into Pizza Hut on 712 Nifong, columbia, mo to express my thoughts on the order. The manager said that it was impossible for this $10.00 box online to have a medium pepperoni, 5 breadsticks and 10 Cinnamon sticks. The box ended up being a cheese pizza, 5 breadsticks & 5 cinnamon sticks. Please either remove this off the website or tht alot of unhappy customers will not be ordering from the website again.

  689. Worst pizza I’ve ever received. Not only was my order 25 minutes late but the pizza was Cold and the cheese on it was hard. I ordered seasoning on my stuffed crust and there was none. I will not return to pizza Hut after the horrible experience.

  690. Hi I took my girlfriend and son out to dinner at your MOHEGAN LAKE in westchester NY restaurant and when I say the there was more food cover on the menu then the menu had on it which is pretty gross the table was greasy and also to top it off MY KNIFE HAD OLD FOOD LEFT ON IT WHICH IS JUST GROSS IT RUINED MY DINNER WITH MY FAMILY

  691. Ordered 2large pizzas and wings for dinner yesterday mRch 29. After 2hours of waiting it finally arrived and it was the worst food ever!!!NASTY!! Tasted like straight salt; the crust was so thin it folded over when I picked it up and all was cold. This was in Bridgeport Ohio. Just wanted to let u know. Very disappointed

  692. I ordered a pizza online tonight at 8:20. The online site quoted me an hour delivery time. When my pizza hadn’t shown up by 9:45, I called the location and I was told they were down a delivery driver but my pizza was next out for delivery. Totally understandable being short staffed, but it is now almost 11pm and still no pizza. The location on Peachtree Street in the Buckhead area of Atlanta is horrible and your company should not allow that store to represent your brand so poorly!!

  693. I ordered pizza take home when i open it no ketchup no hot sauce nothing..the cashier is not polite no geetings and not even say thanks..what kind of service u have nothing sorry to say..

  694. I ordered a pizza online last night at 9:00 and it said it would be delivered at 9:36… I called the peach street store in Erie, PA to see what was going on at 9:45 and they said it was on it’s way. Once it finally got to our house which is 5 minutes from the shop at 10:30, our pizza, breadsticks and waffle fries were cold. Very disappointing.

  695. Went online to order salted pretzel stuff crust cheese and pepperoni. Online charge me $11.99 plus $4.00. I called store to place same order w/ wings and Pepsi. Pizza was $9.99 special. I picked it up went home and my pizza was cheese stuffed crust and cheese peperoni pizza. The receipt was right just not my pizza. I called and informed them once I got threw after 3 attempts. I actually reached call center because the store location didn’t pick up. My order is never right. Last time i ordered was 1/30 because that order was wrong too. Probably won’t order again. I never get what I want what I paid for.

  696. I ordered spinach pizza from pizza Hut on Creighton rd in Pensacola, fl store#002063. They just threw some raw spinach on top of an already cooked pizza. I have pictures. Just don’t know how to add them. It was horrible. Oh yeah, the pizza was like 15 mins late.

  697. I am very disappointed in the POOR CUSTOMER SERVICE!! I ordered a pizza tonight and a couple other things, and ten minutes later received a call that they do not have hand tosses, stuffed crust, or thin crust pizza…. Only pan pizza! I told the lady I do not prefer pan pizza and she replied ” so u wanna void the order?” I said ” yes ma’am, please”… She says ok very rudely as she slams the phone down in my ear…. Very poor customer service! And the reaction when I called back… Well I won’t go there because she was very irate with me…. WITH ME???!!!! Like it was my fault she was out of pizza crust.!!!!! It makes me never want to order from there again! Thank goodness for the other Pizza Hut in my city!

  698. I ordered a pizza, from the 71 hwy Grandview, mo, on 4/2/15. I ordered half pep and half beef and mushroom. When I got it home it was half cheese and half beef and pep. Not to mention it was not cut right. There were a number of pieces that were not pizza wedge shaped.
    Ticket number 68/I
    Unit #004705
    4/2/15

  699. I was at the pizza hut on south cedar in Lansing. One of the waitresses was very loud and not very welcoming. She ignored us when we came into the restaurant. When she brought us our drinks she didn’t even ask if we were ready to order. We could see her standing at the front desk counting her tips, if someone needed something she would say “yeah, just a minute”. Another couple has been waiting 20 minutes for their drinks! While she takes other peoples orders. I have no clue what her name is, buy I am very disappointed by her service.

  700. I ordered 2 pizzas on 4/4/15 one stuffed crust cheese for my kids and a half new recipie and half original supreme for my hubby and I. Both were terrible. Way too salty, low grade cheese and dough that was old, according to my baker husband. The new recipie was the garden party and they didn’t add the spinach until they boxed it and then it wilted from the steam, not baked like other places. The cheese stuffed crust was soggy as well and even my kids wouldn’t eat it, they said it was too salty and that the cheese didn’t taste good.
    My husband also ordered Alfredo sauce and they didn’t even warm it up.

  701. Ordered two large thin crust pizzas, which arrived cold and you would think they had forgotten the cheese as you couldn’t see any! Received an email saying- Love every bite or we’ll make it right, but cannot find any way of contacting them via their website – one very unhappy customer!

  702. Never did this before, but I don’t know who else to contact. Ordered a pizza from the Ocala, Fl store at 10:15. Otis 11:30 now and no pizza. Called the store and after multiple attempts to get a live person, the person on the line that only one driver was scheduled fora Saturday night. My pizza is sitting there. Ridiculous. My wife told me to order fromPapa Johns. Should have listened.

  703. Pizza came after 2 hours. Asked person phone of they would remake it, but they said it’s been under a heat lamp and would be fine. Tastes like crap. I didn’t complain to the driver, but he repeatedly said “it’s not my fault!” Awful experience.

  704. I used to go to your ooltewah tn location about once a week and pay $30+ now this is about 2.5-3 times the amount i can get pizza for in the same block. What made my blood boil was when i ordered a pizza for my kids with no sauce, then ask for the sauce on the side because i like to dip my crust in it. And she says it will cost $.55 for the sauce. As im paying $33.00 for my order. I have been angry ever since she swiped my debit card for the $.55. I know its not alot of money but i think you dont appriciate your customers. Since this incident i have bought pizza from wveryone but you. And spend less. So i guess what im trying to say is the lady who chaged me for my sauce cost you a $30 per week customer over less than a dollar, i may eventually come back but probably not anytime soon

  705. 1 hour and a half to wait and the guy did not even ring the door bell. I call and the guy brings my pizza back to the store. I waited by the door light was on to see the address. This store is the worst. 415 avenida pico

  706. My family and i just got over food poisoning from undercooked chicken from 6400B Sunrise Blvd. Citrus Heights Ca

  707. Local store will not deliver out of town.I explained to the lady that I live a half mile away from their store and was still told no.I live closer to that store than 75% of anyone else in this town.I am done with pizza hut now,there is a lot better pizza from local places anyway.pizza hut lost a customer because of stupidity today.

  708. I am generally not a complainer, however, the pizza hut in Albany Ky, 42602, is continually out of one thing or another. I dont remember the last time I have went in with the intention to order something and they have actually had it. Tonight, they have a special on stuffed crust pizza (the reason we chose pizza hut) we get in and they are out. So we order large hand tossed and guess what they are out of that too. If I werent too tired and didnt have 4 children, I would have left. This will probably be my last attempt to eat at this location.

  709. This evening I ordered a pizza and soda from pizza hut on Old National hwy in College Park Ga.30349 and was informed that the delivery charge would be $3.75. I promptly canceled the order and ordered my pizza from Papa Johns who charges $2.50 for delivery: Who’s pizza is just as delicious or better. I order pizza from Crown Pizza and Dominos, sometimes; no one in this area charges $3.75 for delivery. As matter of fact Crown Pizza has free delivery if you spend $12.00 or more. This is a low income community and I am wondering why we are being charged so much for delivery by pizza hut. I am especially courious as to why other pizza huts charge $3.00 as oppose to $3.75. This is an outrageous charge for delivery especially since we are expected to tip the driver as well. Just let me reinforce, this a low income community and many residents ride the bus because they can’t afford a car. Therefore why would you charge us more. I am sure if this was reported to help me Howard or consumers affair it would not look good on your record. I have been a customer of pizza hut for more than 25 years and have noticed price increases while quality declines. As for me and my family, and some friends we will no longer order from pizza hut.

  710. So, last night I ordered a big dinner box and a separate buffalo chicken pizza. When it arrived, the pizzas in the big dinner box were mostly crust with a couple toppings. Very unhappy with that. Also, the buffalo chicken pizza..yeah, it had no cheese..the only cheese on it was in the crust. Stuffed crust pizza..there was hardly any cheese in the crust either. How does somebody make a buffalo chicken pizza and forget the cheese? Not to mention the lack of toppings.. It had the onions and peppers..it was severely lacking in the chicken part. When I counted, there were 9 little pieces of chicken on the large pizza.. Pathetic. If I knew how to upload a pic on here I would.

  711. I order my pizza last night got there when they said it would be ready got the pizza and it was ice cold. I got in the car open the box and my pizzas was covered in trash other people recites, straw paper just balled up and laying on the pizza. I took it back in to the manger and she acted like it was nothing new and made me a new one. While I waited so I actually didn’t get my pizza till almost a hour after I was told it was going to be ready. While I was waiting another family was having to wait for there pizza to be remade due to the girl who made there pizza and our pizza decided there pizza looked good and put there pizza in her box and took it home with her.

  712. Milwaukee, WI Midtown location

    After waiting 2 hours and calling 16x’s, being told that the pizza was on its way, they delivered my pizza next door! Called again 11x’s put on hold for 8mins hung up called again and was told that my card was declined so the order never went out…BS way to not own up to their mistake. This location should be closed down. They took being lazy and unprofessional to a whole new level. Corporate will definitely hear from me.

  713. I was at the Lebanon pa location on Friday april 3rd. it was suppose to a buffet. I have not had opportunity to do this in quite some time I seen the sign in the window showed salad and pizza. well there was no salad offered and two pizzas with one slice each . the pasta and bread sticks were empty. I waited and the I watched as the employee threw the bread sticks upside down and walked away. the pizza did arrive some time later 2 cheese 2 pepperoni not much of a variety. I was also charged for 2 drinks when I drank water. after leaving I called the manager I was told “we stopped offering the salad 4 years ago” I said then remove the sign,no comment,I told him I was disappointed in the buffet selections and the employees. he said we tried to keep up in a nasty tone of voice. I told him I would go online to complain. well that is a big run around and no one answers you just endless redirection.THIS IS HORRIBLE CUSTOMER SERVICE!!!

  714. I went to the pizza hut on 67thave and indian school in phoenix only thing i can say about this place is they need a whole new staff i placed an order for carry out at 757pm and got there at 830 and they has my name wrong on the order and charged my card and the girl said oh i forgot to press f3 so the manager came and rang my card again and walked off. Then 853pm i asked 3 employees how much longer for my food while they were standing in front of the warmer they said oh its been done i asked them why didn’t they twll me they said they were too busy i asked for the manager olga and she came up and said take your food its free i asked her for my receipt and i don’t want food that’s been sitting out.

  715. Getting to be a joke at our local Pizza Hut with customer service..where is the quality of the original Pizza Hut go? I keep trying over and over and just praying to get either get my order correct or nice service..well I think it’s time I leave them for there is way to many other fresh shops around.. Hire capable people of following directions and take more pride and maybe you’ll finally see a huge difference..good luck on lakeshore drive in euclid ohio

  716. I have never had such rude customer service with the pizza hut on Galena. I have complained several times about the lead crystal and its obvious pizza hut does not care because she is still rude, still there and tells the customers what the deal is, and refuses to ever make things right. I have had several of my neighbors say they wont order from pizza hut at night because she is there.

  717. The Pizza Hut location in central louisiana is horrible twice I ordered from them. They are very rude I waited 3 and a half hours to get my pizza delivered. They never delivered the pizza plus still charged me for the pizza. I contacted them 10 times they gave me the same response the delivery driver is lost. Called them 30 mins later and they said they knocked on the door and sayed no one answered so they left. I was outside the hole time no one ever showed up. This is twice in a row this happened. It’s seems to me that kids are running this store there have been 300 complaints for this locations and nothing has been done. I will be contacting the office headquarters to try everything in my power to get these employes fired.

  718. Store 27124 doesn’t care about their customers. This is quite interesting due to all the options. I’ve never ordered Pizza Hut due to a previous bad experience and this just confirms it. When I called the store to inquire about my pizza I was on hold for 15 minutes to be told my pizza was in route. I told them that wasn’t good enough and wanted the district manager’s number. I was placed on hold for 5 more minutes for a male to answer, laugh and tell me my pizza is on its way. Meanwhile, it’s two hours later my pizza hasn’t arrived and my credit card is still charged.

  719. Let’s just say I ordered online and put in for future order at 2:30pm. It is now 2:47 almost 20 min longer and I finally got my order. What’s the point in putting the time you will pick it up if it’s not going to be ready when you get there.

  720. We love love love pizzahut! Well we love their food. We order pizzahut once a week and each week we have a different problem. Two weeks ago they were an hour past the time they were suppose to drop off I called they were rude and stated the driver got lost…. Again we order once a week every week for about 2 years now. Last week they brought us completely wrong order I called they apologized and it took us 45 mins to get our real order. Last night we got two large pizzas(awesome) and 16 boneless mild wings. My fiance got through three wings and chomped into a bone… Again boneless wings. In the center of the wing was a big bone with a sharp edge that cut the inside of his mouth. My love for pizza hut is slowly going away. On the other hand I ordered from moms pizza right down the street because I was to pissed off to call the store ( and they never do anything anyway) and have officially found our new weekly pizza place!

  721. Went to pizza hut #013146 in New York. They no longer have the salad bar which I ALWAYS looked forward to, those fresh vegetables were the best. They also no longer have unsweetened ice tea. The menu has four beers listed but they had no beer of any kind at this location. I can now understand why most Pizza Hut locations on Long Island NY are carry out only. My wife and I will not be returning.

  722. Went to Pizza Hut #013146 in New York. They no longer have the salad bar which I ALWAYS looked forward to, those fresh vegetables were the best. They also no longer have unsweetened ice tea. The menu has four beers listed but they had no beer of any kond at this location. I can now understand why most Pizza Hut locations on Long Island are carry out only. My wife and I will not be returning.

  723. Was the least nice pizza experience ever, it was late, called and was told I would get a 10.00 credit on next pizza. That sounded kinda ok. But then the pizza did come and it was totally cold. Had to wait for the oven to warm up before we could eat. Might as well have got a poppa murphy’s take and bake, Then when I complained they gave me the runaroud.

  724. cobleskill ny Buffett stunk, there at noon hardly any food put out, stayed till 1 still not replenished, very disappointing, why offer Buffett if they don’t want to put food out for those who buy it? As a through traveler in that area I’d never waste my money there again. Will go to mcdonalds next time at least they give me food. I visited in March and April of 2015, thought first time a fluke, guess not.

  725. Why am I forced to order a large pizza on your website? Then charged $9.50 for extra cheese and mushrooms? Then not allowed to even get order!

  726. I ordered a large stuffed crust pizza and what I got was a absolute disaster. The dough was flat because they used all the dough on the end for the stuff crust. The sauce was not only. The pizza but all pushed up against the crust that was all rolled up on the end. We have tried to go give the pizza hut location several opportunities, but after this last chance of poorly made pizzas I think we will take our business else where.

  727. I called to order pizza in Clinton Iowa and their phone was busy for over an hour. I’m assuming employees are either using the phones for Personal calls or leaving them off the hook so they don’t have to work. Either way I’m done with pizza Hut as I didn’t really like them much anyways

  728. I have been a loyal pizza hut customer for most of my 47 years of my life. Until today my wife went to order pizza,pasta and bread sticks. When my wife was checking out asked the girl for sause.the girl told my with that sauce is extra which we knew so my wife said thats fine we will take 4 but my wife noticed she charged her for five my wife ask shouldn’t one be for free the girl told my wife no that all sauce are extra. .WOW way togo pizza hut a company that has been around for so long just lost. One of you true blue pizza fans..over .50 cents….and judging by the coments in the post above alot of other people feel the same way….. Oh yea the sauce less pizza hut is in daytona beach fl.

  729. The guy who tried to take my order was very rude and told me that they didn’t deliver after dark. But it clearly isn’t dark outside. Then after I said “it’s not dark” he told me the neighborhood you live in is too dangerous for us to deliver to. Every other pizza delivery place delivers to my neighborhood at any time. I felt very insulted. Won’t be ordering Pizza Hut EVER again.

  730. I ordered a pizza online and expected my order to be ready at least 5-10 minutes after the online order estimated time. I went to the drive up window and waited 15 minutes then was asked by an employee to pull up so she could wait on the cars behind me. I pulled up as instructed as she would bring my order to my car. . Wait for another 15-20 minutes no pizza. I then drove back around to the window and to the employees surprise she said, “you still don’t have your order. I asked for my money back and to my dismay the MANAGER Rico didn’t even have enough common curtesy to apologize. I will never order Pizza Hut again because the service is beyond awful.
    This is the West Main location in Tupelo, MS

  731. My husband and I order from pizza hut all the time. Tonight when I tried to order a medium pizza and cheese sticks, the person on the phone couldnt figure out how to use the computer. I only wanted cheese and bacon on half of a medium pizza, but he couldn’t figure out how to put bacon on my order. He finally called someone else over and they helped him place the order. Well when my husband brought the order home, the bacon was missing as well as the extra marinara sauce I ordered. I called up to complain and when I said the person who ook the order was an idiot. He said that none of his employees was an idiot and hung up on me. I’m really pretty done with Pizza Hut after this.

  732. Pizza Hut’s online ordering system is by far THE WORST online ordering system out there. You could literally starve to death before their system takes your pizza order! I lose my appetite every time I attempt to place an order for a pizza.
    Do yourself a favor and order from anywhere else! It’s not worth the aggrevation and frustration. The migraine you’ll have after you place an order (if you EVER do get an order through) will keep you from being able to enjoy your pizza anyway!
    In the last ten (10) times that I have attempted to place an order at Pizza Hut on my iPad..ONLY TWO (2) have actually got through and were placed successfully. I am done!
    I will never make another attempt or order there again.
    I never thought that a website would have such an affect on me but with today’s choices there is no reason to endure the mind-numbing frustration of a restaurants unusable website just to place an order after an already long day.
    The convenience that it is supposed to offer is absolutely lost to frustration, aggrevation and failed attempt after failed attempt to place an order. Don’t waste your time, effort or sanity!

  733. Called about my order after 20 of the ETA I was given and all I got was a BS apology from whoever answer and the “they should be there any minute” line. After waiting another 20 minutes the driver gets here with cold pizza and warm soda.

  734. I got raw uncooked wings I even ate off one and got sick contract me I have pictures of this email me this is not good

  735. i ordered 2 Pizzas today from Pizza Hut. One included spinach. The first 3 items were cooked and the spinach was tossed on after it was cooked. The other pizza was so greasy I just tossed it in the trash. What a waste of $30. I will not order again as the last time I ordered everything was under cooked. Dominos will get future orders. You may want to invest in training.

  736. I had a stuffed crust pizza delivered to my home and there was so much grease on it that the bottom crust was spongy and my pizza fell apart in my hands. It was disgusting! I called the store and all they would say was that it was a butter sauce they use now and that they were sorry. I didn’t ask for this butter sauce and it completely ruined our dinner. I eat Pizza Hut all the time and expected more especially when I called to complain which I’ve never done even when they shorted me on my wings orders in the past, twice. This is poor customer service!

  737. I placed an order by phone and I was told a time for delivery and when it didn’t show up I waited a bit then called to check on my order. They told me that the delivery time was 1 hour and 20 minutes. That’s to long to get our order. If I would have known that from the get go I would have cancelled my order and ordered somewhere else. Something need to be fixed about that.the manager wasn’t much help neither he just told me to go to the website and write a complaint and see what could be done about it.i don’t think that I’ll be ordering anymore.

  738. Tonight I placed an order online, either Bethlehem, pa location. Online it would not let me put in my correct address, needless to say my food was barely warm when it got here. also, my pizza was disgusting, the extra cheese I order, was not and it was all burned and extremely thin. I paid $30 to eat 2 breadsticks. Not Happy at all I will never order from pizza hut again. Just disgusting

  739. 4:28 @ 5:46, I ordered inside #022122 and was told 15 minutes. At 6:30 I was haned my food. I ordered 2 large, one pepperoni & sausage, it was ok. The other bacon & mushroom, which did NOT have any bacon on it. The manager on duty told me her assistant called in. Then she said her help wasn’t the greatest. Then said about 3 minutes. That was after I waited a half-hour. Then she said they were out of breadsticks and no one was paying attention so I would have to continue to wait. All of this time I never once saw her go back and even offer to help or ask how she could help. She just kept blaming her staff instead of saying, I’m sorry, we messed up and will correct it shortly. Bottom line was my pizza sucked, was in the hot box for over 30 minutes, wasn’t right, manager was horrible and I wasn’t the only unhappy customer. It really sucked to hear a manager talk trash about her staff, while she was standing there and they were working their tail off.

  740. Pizza Hut’s supreme pizza has always been my favorite. But the last two times I have ordered it, it has been horrible. What have you done to you pizza, hardly any onions or peppers on it and the meat- whatever it is suppose to be taste horrible. Bring back the old pizza hut !!!

  741. We just ordered a pizza from our local PH in Washington Indiana and it arrived wit no sauce, limited cheese and not worth what I paid! I am upset that I spent money on a wasted dinner. I have a picture of the pizza bc I was so shcoked and dissapointed. We literally spent our last $20 until pay day on this pizza.

  742. I have been eating at Pizza Hut since I was a small child and over the last few months it has never been more difficult as it has become to order a pizza from Pizza Hut when traveling. Now that there is a call center taking calls I have had things get screwed up and I am done eating at Pizza Hut. I just got off the phone with a CSR who told me that Pizza Hut doesn’t make Taco pizza’s and “if I’ve every purchased one it must’ve been a promotional pizza.” Talk about someone who has no idea what they’re doing! I don’t call 30 years of accessibility to a type of a pizza a promotion and that is complete BS because the small town restaurants still have them! I don’t know what executive level manager made the decision to go to this call center type ordering but it has pushed me away forever. I have probably ordered over 1,000 pizza’s in the last 30 years and I can tell you there won’t be another! Very disappointed in what Pizza Hut has become. You can’t even hear the CSR on the phone with you because everyone around them is talking too loud. Very poor decision to move to this type of ordering system!

  743. this is the last time I order any pizza from pizza hut in Lufkin tx ,because it takes hour and a half to bring your pizza to u and when it get here is cold as ice that’s bull corn. Then when you call them and ask about your pizza they tell you that the driver is running 30 min late. why cant they tell you before hand that the driver is running late………

  744. Tried their wings 2 weeks ago. Great wings!! Ordered again last night. They had a special deal on wings … only 60 cents each! When they arrived, they were half the size from what I received 2 weeks prior? Half the price, half the size?? Very disappointed!

  745. my husband went to pick up pizza today he forgot his coupon at home he called me at home to send him the picture and code for the coupon so I did but the manager at the location didn’t let him used the coupon saying he have to have the paper coupon that never happened before so my husband had to pay the full price even we go to that Pizza Hut 3 or more times in a month so may be they can look at pic and the code for the coupon not actual coupon

  746. I just picked up a large pan pie that I ordered online. When we sat down to eat, it was raw. Completely raw like it never even saw the oven. It was order #: 3150430152921001183022946

    Not only has Pizza Hut’s prices gone up dramatically now I’m paying $31.00 for an uncooked pizza? Never again.

  747. I order a med supreme pizza from your La Marque tx store at 7:30 pm 4/30/15. They said it would be 1 hr and it was much later than that. By the time it got to my house it was cold and tasted stale. Like it was made the day before. I love Pizza Hut pizzas. That was the worst pizza I have had anywhere.

  748. Friday night around 10 I went in the swwhite pizza Hut to Carrie out while I waited for my order there was people coming in to dine inn everyone in dine inn was getting there food before me so I asked management if my order was almost out. And ask why dine in was getting there’s before mine. Her respond to me was and I quote (DINE INN COMES FIRST CARRIE OUT WAITS TIME IS 30 MIN.) I was very upset. Then I call customer service they emailed the same manager the same manager calls me and still sticks to her story.. I think carry out should always be first..

  749. Call the store literally right next to where I live about a mile away… was told they don’t deliver to my area and to call this other store,one that’s about 2.5 miles away did that, same thing he told me to call yet a different one about 5 miles away so I did the guy treated me like I was crazy when I told him my cross street even though it’s the same street they are located on… just 5 miles down the road… then he realized how far down I was and told me to call the original store… so i did.. guy says the same thing again… I asked if they delivered to a street that is further past me and he said yes.. I said “don’t you see the problem here?” He said and I quote “your problem, not mine ” hung up and ordered from Papa Johns.never again will I buy pizza Hut and I will tell my friends to avoid it as well.you lost a pizza lover.

  750. Rude staff, only ordered one large pizza and it took almost two hours to be delivered. Then once it was finally delivered (after a rude staff member telling us it was on its way) our pizza was COLD, STALE and looked like a CHILD put it together. I am appalled to have order such a lovely pizza only to get one that looked like it was DAYS old.

    OUTRAGED.

  751. We ordered pizza at seven pm on May first. The female worker hung up on my daughter before she finished the order. Another worker said she did it in purpose and did something to our order. Did she spit in it or give us sub standard food items ? This is sad and I will not go back to the Sandusky store on Route 250.It is frightening to think that someone would sqbatage your food for no apparent reason. We frequent that store once a week,we will no longer. I will find a website to report this inappropriate behavior. This is awful. What if she spat in our pizza? Ugh

  752. Went to the Pizza Hut in Blytheville, Arkansas, had to wait past the time due, order was wrong and the man fixing the pizzas did so with his bare hands and God knows where his hands had been. The only good quality about that Pizza Hut was the woman that ran the register, she was very pleasant,

  753. I just ordered on your app. It was going to be over an hour wait for the delivery so decided to call the pizza Hut that had my order to see if I did carry out how much less time it would be. 25 minus later and 5 phone calls which were transferred to the 800 # I finally canceled the order. The service was horrible. They couldn’t find my order, phone # or anything. It was so frustrating I just canceled it. Never again will I buy from pizza Hut they are not getting my money.

  754. I ordered a supreme personal pan pizza and when I got home I noticed that the pizza was thrown together. It was a pepperoni piza with a lot of mushrooms, olives, and onions thrown on top. It was not cooked on the pizza. The toppings were cold and just sitting on top of the pizza. I think if I spend my money I want it done right. This was not the first time, but I will not be returning.

  755. I recently tried to place an online order of one large meat lovers pizza for $10 but couldn’t. I tried several times and each time I was told to contact store. When I contacted store and told them what had happened I was told I need a code to place order I didn’t have a code cause it was an email which I received. Could you please correct this issue for future orders.

    Thank you,

  756. I ordered a cheese pizza with bacon and spinach. Apparent the spinach was forgotten. When we picked it up, the spinach was on top of the pizza. It was raw and uncooked.
    Very disappointed

  757. I placed an order on Sunday may 10th @5:40pm in the kingwood location. I was told my order would be done at 5:55, it was not done till 6:30. When I asked to speak with the manager the driver sasha was really nasty. This is by far the worst service I have ever had. The manager was in a tank top, plus my pizza was not the way I ordered it.

  758. I made a online order tonight. My estimated pick up Tim was 8:53 which was 20 mins later. I got there at 9:06 because they are never on time. Was told it was gonna be 5 minutes. At 5 minutes they came back and said 3 more minutes. And then came back and asked who the order was for again. Needless to say they were not busy they looked more concerned about people getting off. This isn’t the first time it’s happened we have bad service everytime we eat here weather it’s through pick up or eating in. We have made complaints to manager and they don’t seem to care because it never changes. I’m pretty sure this will be the last time we order with y’all. For we ended up waiting 24 minutes after our pick up time for our pizzas. Y’all should really address this issue.

  759. on my recent visit here to the pizza hut in Ada Oklahoma I called and ordered $60 worth of pizza and I was told to pick it up in 35 minutes we went up there at 45 minutes and we were told it would be another 30 to 40 minutes before I pizza was done and then the manager when I talk to her about it was very rude and hateful I really don’t appreciate the way I was treated when I just tried to order pizza for my family

  760. I want to send a complaint to Pizza Hut Corporate on an order I placed on 5/11/15. I placed an order to be delivered from store 029907 in Newport Ky. The customer rep that took my order, Dustin, was very rude and unprofessional. He did not repeat my address and in return, wrote the wrong one down, did not give me the total after charging my credit card, and when I asked for the total, seemed to get irritated that I asked for this amount. The driver called and I told him the address and the apartment complex. He apologized but was going to bring this to Pizza Huts

  761. The new 2 foot pizza is a Joke! It’s False Advertisement! It is Not a Pizza it’s Pepperoni Bread is all. It comes with No sauce like advertised, and No sauce on it. They charge $2 a peace for sauce. I was very upset when I ordered this. Such false advertisement!

  762. For my family, it’s Large Pan meat lovers or nothing…. We tried this new Large seasoned crust with 4 meat toppings. Order was on time and employee did a fine job checking me out.. The product sure does not live up to what I have come to expect from Pizza Hut. The crust was tuff and chewing. The 4 meat toppings are so ruff cut they don’t become part of the cheese and sauce. The large meats did not cut up so that the slices were individual. We ended up dough crust in one hand and the toppings rolling around the box. Not much cheese to speak of.. We are still kind of wondering what happened to the cheese? I’ll NEVER try these “new & improved” pizzas you come up with EVER. Good bye Pizza Hut….

  763. I ordered the $10 box that come with breads ticks and cinnastix. food wasnt warm when I got it and my bread sticks were a bread block. UT wasn’t cut or anything. I didn’t receive and sauces and the cinnastix were stale bread with sugar. I’m completely unsatisfied with my order.

  764. My husband and I ordered pizza last night at 9:45 they said it would be at our house at 11:05. It didn’t get here till 11:25 and it was cold. we both weren’t happy.

  765. I am letting you know that I am officially done with Pizza Hut. This was the last one. As I am still waiting for a hot pizza to eat at 830 that was ordered at 630. Then to get it cold and dried up as if it has been sitting on the counter waiting for someone to deliver it. Your promotions look great on TV but they don’t mean a damn thing if the pizza arrives cold and dried up. It just makes you look bad and upset you customers.

  766. Ordered pizza from the 3176 Florence, Huntington Park, ca location at 6:06pm so that at 6:58 when I called to inquire status to be told that it hasn’t been an hour yet. The manager was just as rude and not very helpful. Whether the pizza is good or not it makes me not want to order any longer.

  767. I just ordered a pizza. It gave me am ETA. Of over an hour. I did not get upset because I thought they may be busy. My pizza showed up, was immediately cold.

  768. Pizza Hut on Ritchie HWY, Glen Burnie, MD 21061. I did not mind that my Pizza order was processed wrong because I ordered a supreme Pizza, but when I came home and opened the Box when I noticed that it was Pepperoni and Mushrooms. I called the manager who agreed to have the correct order made. She asked that it would be ready for pick up. I told her that I would rather have it delivered because of all the inconvenience I was put through. She said that it would be ready in 30 minutes. I asked further that if the one which I picked up would be collected by the delivery person, to which she responded that she said they would deliver a Pizza in a harsh tone.
    I am a regular customer at that Pizza Hut venue on Ritchie HWY. I am a professional.
    I do not want anything, but employees should respect customers because without us there is no business.

  769. I went t the Pizza Hut on Hwy 441 worst pizza I have ever had at Pizza Hut. Cheese was not melted and crust was not done

  770. I placed my order on-line. the on-line site is easy to use. I was looking forward to my pizza. However, it is now an hour and 13minutes since my order and my pizza is still not ready. I went to pick it up at the time it was to be ready for takeout and it was not ready. I waited 20minutes past that. still not ready. I went home. I called back 45min after the time it was due. I was put on hold. the pizza hut on sheridan road in white hall arkansas sucks. wont be ordering there again. too bad as the pizza is really good.

  771. I ordered I large pepperoni lovers stuffed crust pizza it was so grease and crust was so soggy it was gross , I also ordered a meat lovers pizza it arrived undercooked I tried to complain but got nowhere your ado mated system is a frailer all it does is leaves the customer unsatisfied I paid $50 plus dollars for pizza my family couldn’t eat we threw it out

  772. No matter what state I order from they never deliver what I order/pay for. It’s a shame, such good pizza. I pay for extra sides yet never receive them. I live in Wisconsin and have this issue.. I visit Florida and have the same issue.. Very disappointed, I think it’s time I stop wasting my money.

  773. On Friday 5-15-15 my family ordered pizza hut for dinner, after collecting our payment & giving us our pizza our delivery person told my husband there was a scary man out on the street and asked him to get her safely to her car. Ummmm… is that a joke??!! I was pretty irritated by that but it just got more ridiculous as it went on. I called the pizza hut here, after I asked for a manager- I was put on hold. Guess they didn’t know I could hear them (possibly they did it on purpose) I listened to an employee & the manager discuss Not wanting to take my call (I had given no info at this time so the actual call was an irritation I guess) I think I spoke with the manager finally but her response was exactly this ‘I dont know what to say’. Towards the end she said ‘again, I apologize for what happened’ but she hadnt even apologized to me yet! Our dinner was decent but I’m done with Pizza Hut. As times gone by the quality lowers and lowers and my husband can’t body guard their delivery people when we want pizza.

  774. We do carry out at least 1-2 times a week
    In Sherman Tx. Last
    2 times the pizza was so sparse in ingredients no one c
    Could believe it was super supreme – worst part was
    How under cooked the
    Pizza and cheese bread sticks were… Come on guys get it
    Together

  775. Last night I was trying to order I pizza online but didn’t have the patience to do so my kids we’re hungry and complaining…So I called ‪#‎PIZZAHUT‬ the guy who answered the phone said they don’t deliver…So I asked to give me the pizza hut number that does deliver please… He said try calling ‪#‎PAPAJOHNS‬ or any other pizza place…WoW.! Great costumer service..You just turned this girl to a Papa John’s lover better sauce & it was a lot better… THANK YOU #PIZZAHUT.!! FOR BAD SERVICE…by the way this morning I called the same Pizza Hut location and they deliver Monday through Friday from 10 a.m. to 11 p.m…..REALLY BAD SERVICE THANK YOU

  776. At 07:27 on 5/19/2015 I went into Pizza Hut and ordered a medium Meat Lvr with thin crust and also DunkChoc. I waited til 07:42 and drove up to the window and got my order, when I got home and open it, I had thick crust in stead of thin crust. I called them and they offered to make another for me, but I would have to go back to get it. After working all day and putting my car in the garage I didn’t want to go back, so they did credit my phone number for another pizza within 60 days, but my point is after spending 19.25 I would think they would get the order right. I am on a limit budget and don’t get to order out often and I expect my order to be correct. This store number is 028569 ticket 00126. Joyce

  777. Ordered a pizza to be delivered on line. Got a confirmation email for 30 minute delivery. Called the store after an hour. They said I ordered pick up. Would like to post a copy of my email. Will be a long time before I order from Pizza Hut again

  778. I always order from pizza hut 19960 nw 2nd ave, Miami fl 33169. they’re definitely not the friendliest people there but the location is convenient. I placed an order online for carry out like always and my husband always goes to pick it up. this particular time they denied him because he wasn’t the card holder. despite the fact that the order placed matched my card. Ii called to speak to the manager (petra) and she did nothing. she said there’s a sign inside the store but it doesn’t say anything about that online. not only did I waste time but also wasted gas driving there. you guys just lost a loyal customer and wasted food

  779. I ordered delivery and was quoted at 1 1/2 hours. After 2 I called to check the status and I was told it just came out of the oven and would be arriving shortly. 45 minutes after that I called back again to see how much longer (at this point I had been waiting so long a few more minutes was worth reordering from somewhere else) I was told that it had JUST come out of the oven and was on it’s way. The customer service didn’t seem to care and 3 hours later I had a cold pizza. I would have appreciated more effort or care and some kind of deal for waiting so long. First and last time I order Pizza Hut and will be sure to influence my friends and family.

  780. I called in an order to your Portland Tx location at 6:21 pm, on 5/21/2015. I still have not received my pizza at 7:45 pm. The pick up time was 6:45. Horrible customer service and they should accommodate the 20 other and my self for waiting to long.

  781. DOES this owner really thing he did enough by offering that family a dinner the truth its man you all hired some real losers to work for you and you don’t just fire them you need to call the authorities on them to take care of them its obvious this bastards committed a hate crime this type of humans need to stay in jail not among as and you the owner you own that family more than a dinner

  782. I have bee a pizza hut lover all my life but here in Des Moines Iowa I been too two pizza hut and they have been the worst experience of my life tonite I went the one on ashworth the guy that waited on me was rude and I ordered hand toss my crust was flat with the topping running off and I asked for garlic butter on the crust half didn’t have butter he didn’t show me my pizza there was a god father next door I could have went there for 16.42 I should have gotten a better pizza sincerely so disappointed

  783. I ordered pizza do my house, he forgot my Pepsi. And instead of at least taking the Pepsi off of my ticket, he didn’t offer me change from my $20.
    All I ordered was one pan of pasta. $11.
    I’m upset I paid double for it and still didn’t have something to drink. I don’t plan on ordering again because of such horrible customer service. I feel like less sleazy guys should be hired and delivering, these guys are the face of your company just walking around.

  784. The Pizza Hut branch in des plaines il cashier name is
    Diana says that she can not give me a small box bec it was their inventory
    I needed a small one. But she said no.. Of all the Pizza Hut I’ve been, this is the
    Only Pizza Hut that accounts for extra box request! Duh! She’s bad with customer request!

  785. Your des plaines branch Pizza Hut with cashier named
    Dianna had poor customer service for denying me a extra small
    Box for the pizza I bought.. A small box!

  786. I ordered a pizza, the Hershey chocolate chip cookie dessert and a 2 litter Pepsi from 445 E. FM 1283 Rd., Cedar Hill, TX, and the delivery guy showed up missing the dessert. I called the store back three times attempting to have my dessert delivered and every time I was told the drive was on his was. Four hours later I tried calling back and all I got was a busy signal. It’s a shame that they have poor customer service and continue to lie to their customers rather than just refunding my money to begin with or crediting me what they failed to deliver. Horrible service.

  787. Your store in hudson florida was rude I ordered online and they said it would be here by 10 and when I called the manager was rude to me. I will not be ordering from pizza hut any longer I do not expect for someone to be rude because they can’t handle their job.

  788. Ordered cherry pepper bombshell when it was brought out there was no spinach the server Tito hector said they had just run out . We were the first customers there for lunch the second came in just after us the manager did take $2 off the pizza but there is a grocery store 4 blocks away that has spinach . Had they said they were out before we ordered it would have been different

  789. I Ordered a large pizza and received a medium meatlovers pizza, I also ordered extra cheese and did not receive any condiments at all, after ordering crushed peppers which was included in my total and parmesan, the driver told me that you guys had run out….the pizza was cold and the wings were bloody and cold….UGGGHHH!!!!

  790. Tonight we ate at our local pizza hut. When arrived there was 4 tables occupied. We sat and waited about 5 or so min for our waitress to get our drink order. Then wanted about another 10 min to get drinks. We ordered breadstick with our drinks and never got these. We ordered a thin crust pizza got a hand tossed pizza. Sat several times with empty drink glasses and dirty salad plates on our table. Then the shift manager and another worker brought our food out and took dirty dishes. We said something to this manager about our order mix up and she gave one bill 1/2 pizza and then other bill took 10% off for breadstick which didn’t even cover if the breadstick would have been on the bill. Finally got drink refills after complaining. Had to go up and ask for our own boxes because waitress never brought them even asking if we needed them. When we left they had 3 tables in the whole place one of which was a young man that came in after us but got his food before us because manager knew him. I don’t think we will be visiting this location again. Very bad service……

  791. I am very disappointed with the pizza I got tonight I ordered a five piece pizza and was disapointed with the quality considering I paid so much next time I willjust order Papa johns since you don’t seam to care about the quality

  792. I ordered the big box, with 2 pizzas, bread sticks and chicken Alfredo. The chicken Alfredo smelled and taste spoiled. The smell made it difficult to enjoy the pizza as well. It may have been out of date.

  793. Went to the Pizza Hut on West Walnut Ave in Dalton GA – Server was fine – they said manager was working the kitchen – took 50 minutes to get our food after we ordered – then it was wrong – on top of that the bread sticks came after we had finished eating.

    Guess what – they made me pay for it — WILL NEVER TO BACK THERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IDIOTS

  794. I ordered from the South Lake Tahoe location. The total was $36.24 we gave a cash tip. Howecer when I chexked my credit card statement I was charged an even $40. Not only that but the 30 minutes we were told it would take actually took 53 minutes. When we recieved our pizzas they werw wrong! We only had the flavored crust on half of 1 pizza. On top of all that the peraon who tok our order was completely incompetent. .

  795. After receive a coupon in the mail I decided to use it after being told that I couldn’t use the coupon because it had just came out today so the system has not been up dated yet. You would think that the young lady would have told her manager about the situation and discounted the amount but instead I had to pay for the full order I’m so disappointed in pizza hit on Monticello Ave in norfolk and will not be ordering from them no time soon or in the future….

  796. I ordered a large supreme on line yesterday. When I asked at pick up about my free bread sticks, I was told that if I didn’t click on free offer I couldn’t receive them. There was no place to click that I saw, very disappointed with Pizza Hut this was the 2nd time I thought I’d been had. Last Pizza I’ll order.

  797. I ordered online, the parma heights location…..tried again thinking things may be better, I ordered online wouldn’t accept my coupon, amanda I believe her name was put me on hold, said well atleast it took a dollar off! Then proceeded to cut me off, saying she couldn’t hear! Unbelievable.

  798. I ordered two pizzas online I was ready for my pizza! My family was very unhappy when we got home. I paid 15.10 for two soggy pizzas that was falling apart! I had to get my family something different and throw that mess in the trash. I’m differently trying to see how to get compensated for my unfortunate experience.

  799. Pizza Hut in Darlington is usually great. But on 5/23/15 I order the 6.99 special first they didn’t have pan crust , ok.. Secondly when I get my pizza the sauce is a little spicey and you have to pay for Parmesan cheese. I think when your order you should at least receive a couple of packs of Parmesan cheese with your order without having to purchas it.? That poor customer service. Need to do better with the sauce and accommodation of condiments for your customers..

  800. I have never experienced such poor customer service. My placed a carryout order for a larger pizza. The pizza dough was unfinished on every single slice. The employee that I spoke with to register my compliant began by stating that he personally cut my pizza and ensured that it baked for the allotted cooking time. As I continued to verbalize that the pizza was still raw despite the measures taken at the store he stated I was going to credit your account, but if your going to give me an attitude then I will not. The employee advised that in the future I should request my pizza “well-done” and he eventually hung up the phone as I continued to voice my concern. Surely uncooked pizza dough, poor customer service and poor telephone etiquette isn’t the brand of Pizza Hut, although I unfortunately received all 3 of those things from the pizza at the 37th and Woodlawn location in Wichita, KS.

  801. Just want you all to know that your phone service for ordering a pie stinks.it was bad before but you went and made it worse.i do not get asked that many questions when ordering from other pizza parlor .i do not get disconnected when being changed over to the store,WHAT that was not even the store that answered my called.wow that makes sense let piss everybody off by messing up their order. The bad thing is they messed up my order I never got through.When I did they asked so many questions, I!ve ordered their many times in the past they should have all my info All the other pizza shops in town do Hell even the Chinese rest. Knows my info.if your tring to loose customers your on the right path.

  802. Your phone systems stinks,I order out all over my town and never get this kind of response over the phone.you guys ask more questions than the damm goverment. .Hey man it!s just a pizza pie.Hell the Chinese get my order right every time and i have a very hard time understanding them.

  803. I ordered a pizza online for the lake view place in rowlett texas. They finally came over an hour and then the guy said that he didn’t have my pizza. He said to call them to get free coupons. I called over 10 times and they would not pick up the phone and hang up. What kind of customer service is this place?

  804. Horrible experience I called market at location pizza took an hour and a half I called four times and was hung up on by rude workers then finally spoke to the manager who told me I didn’t answer the door which was open and they called 2 times which they did not and then told me it would be another 20 minutes(it’s been 2 hours now) still no pizza and I can not get through to the store!!!!! Should have stuck with papa johns!!!!

  805. To Whom it may concern,
    I have been a faithful customer for a number of years. But, the employees here at this Pizza hut, have the worse Customer service!!! I have ordered dinner here almost everyday for the past month…whether it was drive thru , carry out, or delivery. But I am never coming back there. You have multiple employees , male and female…who are rude. And act as if you’re inconveniencing them to do their job! So unacceptable! And I can think of plenty other establishments who would except my money, with a pleasant attitude. I would normally never complain. But it happened so many times that I felt compelled to let you know,so maybe you won’t lose any more customers. And if I felt like this….think of how many other people feel the same way.

  806. Did an online order…. Went to pick it up and the guys working just stared at me like they’ve never worked before… Turns out my order was sent to the other side of town. Fine. I went to pick it up and the girl said something along the lines of Yea we get that a lot and went on with what she was doing. If my day wasn’t already a long one I would have walked out and said screw the pizza…

  807. I visited pizza hut on May 29, 2015. I took my grandson for a day of fun. My total came to 24.67 at the end of our meal. I paid with my debit card and left a tip on the table. Sadly, to say my card was overcharged an extra 10.00. It was 3 days later when I caught it. I called the store and explained the matter to them. They gave my 10.00 back and offered us nothing in return for our devastating experience.

  808. Please get the problem with your distributor fixed for pineapple, I have been to two pizza huts in the last month and they have no pineapple. I only like Hawaiian pizza, figure it out and get some stinkin pineapple delivered!!!!!!

  809. Went into the glenville wv location and was very displeased. I hear another worker slamming around things and talking about the other works. The other workers were busy working and taking orders and doing what looked like trying to clean up. The worker continued to slam around things. I asked one worker his name and they said it was Brandon. When I went up to pay I paid my check to a girl named Jessica and when I asked Brandon for a box he keep walking by and ignored me. I didn’t like what I seen the Brandon kid doing and how he was treating his fellow workers.

  810. I ordered online through website and got a confirmation number. When i went in to get pizza it took staff 28 mminute to determine that order was not received. Why do you waste my time with systems that do not work and incompetent staff that take 28 minutes to determine that order was not received yet still able to charge people. Never going to return or try other pizza hut or other YUM! products. Boycott…

  811. We have been going to the Pizza Hut in Auburn NY for 30 yrs. But it will not happen anymore the store is disgustingly filthy! This store has not had any updates in those 30 yrs. the rest rooms are the worst I have seen in a restaurant ever I am. 67 yrs old. It’s too bad they have really let the place go ! No More. Dan

  812. I am very unsatisfied that I place my order for the pizza hut on Houston TX and they said my order was ready when my co worker called before she went to pick up and as she gets there they tell he that the order was delayed because another order was placed. But it was so inconsiderate of them not to notify us at all, or when my co worker called to verify that the order was ready they still tell her yes its ready. As she get to the pizza hut location they have her wait 10 minutes to tell her that the order will be ready in about an hour, to top it of they give her attitude.

  813. Last Night, I order our usual Friday night family meal. It was the worse experience weve had with pizza hut not only did our order take long when we sat down to enjoy our pizza the dough was very chewy,my kids love the naked chicken wings and to my surprise the chicken Wings were completely undercooked. I wish this comment back would let me upload the photo.

  814. what a displeasure calling for a meal. Can’t believe i have to do this. Johnson city,ny, Pizza Hut answerer was more interested in having fun with his co-workers than taking my order, I told him your not into taking this, and hung up. Asked me for my phone#, don’t they have a reader? Sounded like they were more interested having fun playing with themselves than running a buisness

  815. I was driving on Busch blvd in Tampa attempting to get into the interstate.A young man in a maroon 4 door sedan with a Pizza Hut delivery sign on his car and a uniform on almost plowed into me because he was more focused on the text he was writing then actually driving. This was on 6/4/15 about 7 at night, I laid on the horn to get him to look up. He almost plowed into 4 more cars. This kid is a danger to everyone on the road- he shouldn’t have a license, much less be paid to drive. I hope you hold your employees responsible for reckless behavior when they are representing your company.

  816. I had a $31.00 order, which included 2 ranches to go with the wings.. I never received. The ranch (I paid .60 each) the delivery guy volunteered to go get them, ( it took 15 mins) therefore had to wait that time to even eat any of our food.. So it was cold. I also requested the ” special crust,” the toasted asiago, didn’t receive it. When I pay more that $30 I expect my order to be correct.. Ridiculous

  817. Hi I am taking the time for the first timeo complain about the horrible service I had June 6,2015. When I came in with my friend we immediately started looking at the menu when I tall guy was on the register rushing me when I replied give us a minute. A second later a lady came to the door upset picking up her order and I’d let her go first. She asked the guy on the register why her order could not have been deliver when she was able to arrive without problems. The guy on the registered rudely said “well ma’am am already giving you the pizza free” she replied ” well there was no cops when I came out” he again rudely ” called to the back of the house to the lady driver stating that there was no cops on the road” the driver came out defensively rude adding on.. Point is the lady left upset more. When I was ready to order the driver and the guy on the register get talking about the problem saying the customer was lying. So I placed two different transaction I had to change some items because you guys did not have it the brownies the pasta and some wings wish got me more upset but understandin. When I finish my two big transactions of pasta wings pizza. The cashier asks me is that for you two only and we respond yes because it was not his buisness to say it was for the family his response shocked me he asked me “are you guys high or on drugs that’s a lot of food” me and my fried looked at each other and stayed quiet. We stayed waiting for our food. When I looked to brownies and decided to purchase them he said he didn’t have any with a straight face and I had to change it to cookies. While I was standing to pay I made a comment to my friend saying retail was not for me referring to my job and he replied “no actually is not for everyone” the service could have been better and it lacked energy motivation it was bad.

  818. I ordered pizza at one of your stores in Rochester new York, 26 hinchey at 9:59 and never got my food delivered and I was charged for it

  819. I ordered carryout online yesterday for dinner. Large pan pizza with extra cheese, light sauce and pepperoni. Pretty simple right? Usually they show you the pizza before you leave the store, this time that didn’t happen. I didn’t think anything of it. I should of considering the pizza was 10 minutes late and the employees were talking about over stretched dough when I came in. First of all, there was no extra cheese, second the pizza wasn’t even cut properly nor all the way through and there was nothing light about the amount of sauce used. It’s like they just slapped something together quick when I came to pick up my order. Not pleased at all!

  820. I recently just prank my friend and I ordered online her mom made a great point how y’all drove all the way over there for a wasteful drive. I agree.

  821. We ordered a large cheese stuffed crust with extra pep. and cheese on 6/15/15. The pizza had very little chesse and pep. I called Pizza Hut in Clarksville, Tn.,and the sup. stated there was nothing he could do. We did not get what we paid for. Two weeks earlier I ordered the same pizza and it was really good. I am very disappointed and we will be going to Michaels Pizza in the future.

  822. I called the country walk location in miami and made a order the order came wrong so I called to get another pizza they told me they can only give me credit for my next order now today Thursday I called to get the credit and it came wrong again but I think the issues here is the employees don’t speak much English and that’s were the problem is when I call back to correct the second pizza the girl told me they sending another one before I could say thank you she hang up on me

  823. my son and I went to PIZZA HUT located in CORYDON IN…just want to say restaurant was pretty dirty..some dirty sticky handprints on glass partitions that were on there 3 weeks ago..we were seated and pizza came…no silverware and no plates..had to ask for utensils..napkins etc..very disappointed w. service and cleanliness of the restaurant

  824. I order the two medium pizzas with your hand tossed hut lovers crust, premium crush tomatoes, extra onions, bell peppers, Italian sausage. Instead I receive two pan crust, no sauce, big chunks of bell peppers and onion all were not cooked. I call back the next day to make the complaint. She wanted the pizza back and could only offer a 10 dollar credit the next time I order. Don’t think I want to chance another mishap. This happen at the Enterprise. Location

  825. Hi, I ordered chicken alfredo pasta with breadsticks as a delivery. And i paid 20 dollars to the dilivery guy. He was nice so i let him keep the change of about 8 dollars. But i didnt realize that the breadsticks were missing in the box til after he had left. I called then telling them i didnt get my breadsticks. And now 2 hours later i still have not recieved the breadsticks. After paying the guy and waiting with my pasta cold. Im filing a complaint to the company to fix there delivery issues. At least here in Modesto, CA.I love pizza hut. And this was my first time asking for a delivery. And just knowing the experience now it was horrible. And i was dumb not looking in the box. But i ordered from crows landing Modesto,CA 95358 store. Never got my breadsticks and my pasta is cold from waiting. Please do something to fix there delivery issues. Thank you. And i enjoy your pizzas.

  826. I tried to order pizza from a store I use at least once a week, first I tried online as I had a $10.00 off coupon for completing a survey. The website said I had to contact the store directly the store would not honor the discount. Probably need to find another pizza house.

  827. The two medium pizza deal is a farce. They cost me $41.00. When asked, the employee gave me the basic “SOR-reeee!”. Pizza was dry and sparsely made. Very little of everything. Barely enough sauce to cover the law. Everything was dry. Since this will probably never get anywhere, I’m also complaining to YELP!.

  828. my son and I were in the corydon pizza hut weds junehursdaythe 12th june..servive was very and it was i45pm..only ones there.girl finally took our order….while waiting we notice how dirty the store..kids dirty greasy handprints all over glass partitions…food on floor and severs just standing around,,finally got food but had to ak twice for plates and silverware,,,very dirtyplace and disapointed

  829. I have eaten at Pizza Hut locations in many states.
    I live in NW Arkansas now and had delivery from the Lowell store to my Rogers residence, which is close.
    The past two times was for guests. The first of those, there were so few toppings on the pizzas, we threw them away and went out to dinner.
    The last time I ordered (8) large pizzas for a large gathering at my home.
    Almost no toppings again.
    Example; a large pepperoni pizza had fewer than one piece of pepperoni per slice.
    I won’t try again.
    Ken

  830. Hi 3 of us went to pizza hut 1700 hrs 15/06/15 table 51 in Basingstoke no 734 . The service was ok , , the meal was very poor , the pizzas were not as hot as would be expected , my wife asked for.mushrooms on her shared half and was amazed that there was only 4 slices one for each piece we ordered chips they arrived undercooked and limp . We complained and the were taken away we declined to.have any more. Finally the bill was tallied wow 48.16 .we went to pizza hut looking forward to a nice meal we were wrong the meal was spoilt not only the temperatures of the food but the outrageous cost of obviously poorly cooked food to.say we were disappointed is putting it bluntly won’t be going to pizza hut again for Avery long time

  831. I ordered 3 pizzas for delivery on 6/14/15 @1:35 pm for delivery from the pizza hut that is only 2.5 miles from my home. The google app shows it takes 4 minutes to my house to the store. The email I rec’d confirming my order state the pizza would be delivered at 2:05. At 2:15 I called the store and was told by someone that my pizza had left the store 10 minutes ago and would be there momentarily. I asked to have some part of the meal comped for the inconvenience. I asked to speak to the manager (Nick)to express my concern regarding the pizza be fresh/hot. He told me if I ordered online it should have been given a 45 minute window for delivery and not 30. He said Pizza Hut just hadn’t “updated their computers”. I told him I understood the delivery time was not in stone as it clearly states on the web page. He also said if I was concerned about the pizza not being fresh, I should order by phone and pick it up at the store. I asked him if he would comp any of my order if it was not satisfactory or not delivered momentarily. He then said thank you for calling pizza hut and hung up on me. The pizza arrived 13 minutes later. I order from this store all the time and have never been treated so rudely.

  832. I ordered 2 pizzas, both with pretzel crusts. The crusts were both burnt. They ended up in the trash. How do I get my money back?

  833. My son and I went to the Pizza Hut at S. Atlantic Ave in Ormond Beach, Florida . We ordered drinks and garlic bread then ordered a pizza. After a long time someone came to our table and told us the waitress forgot to order our pizza. We paid for the drinks and garlic bread and left. We asked to speak to the manager but there wasn’t one there.

  834. I ordered a pizza from here yesterday. This was absolutely the worst pizza I’ve ever eaten. The pizza was dry, practically no sauce, and when it arrived it was cold and the shop was less then a mile to its delivery spot. This was the first time I’ve had pizza Hut in nearly 5 years. Now I remember why I stopped eating there. Normally I don’t write reviews but I had to write one because of how terrible it was. This was the branch on Rt 61. Maybe it’s just this location but if you keep serving food this bad, you’ll soon be out of business.

  835. We went to the Pizza Hut in Bartow, Fl. What a mistake!, Sign said someone would seat us. No one came. We seated ourselves only to be told by server that section was closed BUT she would go ahead and wait on us. Had to ask for menu, took a long time for her to cme take order. We ordered cheddar breadsticks which was listed under appetizers, so you think it would come out first. No it came out with a pizza that was not what we ordered, she took it back and finally brought out one pizza we ordered but not the other one. She stated it would be out in a few minutes after waiting a lot longer then a few minutes she brought out a under cooked pizza with no sauce. Most disgusting pizza ever. Server was rude, service horrible and food worse would not recommend that place to any one.

  836. ordered from them once forgot my soda, was promised some credit for next order. called today and the manager not only hung up on me 3 times but refured to give me my credit and told me he was too busy. this pizza hut located in bayonne nj is horrible… DO NOT ORDER FROM THEM!!!!!!

  837. I placed an order online awhile back the food was late, and I was told that Pizzahut would put $5.00 back on my card within the next week. Anyway when the $5.00 never showed I called Pizzahut back and the manager said that the next time I placed an order online it would automatically be deducted from my total. I just placed an order online today and the $5.00 was not deducted. I’m not mad about it because it is just five dollars, but I do think that it is weird that on the online order page you cannot get a hold of customer service I had to search on Google to find this page. I am still going to be a customer I was just wondering if something similar happened to someone else.

  838. After a long day I went to my local Pizza Hut in Orange Va to order garlic bread with cheese to go. They said it would be 25 minutes. I wanted with no problem in the restaurant. When I was given my order I looked at it and it was just plain bread. I let them know they didn’t put the cheese on it. The guy I took to be the manager said they didn’t know how to put that in the computer I asked why didn’t you tell me that 30 minutes ago and that I’ve been ordering this same order in store and online for years. He could of cared less. I asked for my money back, he never apologized or anything he acted like he had never heard of garlic bread with cheese before.

  839. I went to order delivery. I live on a marine corps air station and the addresses are simply building and room numbers. After about 20 minutes of trying to explain this to lady over the phone I was switched over to someone that I hoped to be helpful. Instead of being helpful she changed it ‘we no longer deliver.’ 20 minutes to be on the phone to get no where. It is not even 930pm when they tell us they no longer deliver and they do not close until 11pm. I hope this issue will be resolved. Until then I will continue to stick to dominoes which has no problem finding the address and delivering our pizza.

  840. A few nights ago I had a driver who refused to deliver my pizza up to the 3rd floor of my apartment complex because she said she had a problem with her legs, she was in pain and that she was in need of some painkillers…when do you have the handicapped deliver the pizza. i am not one to complain but if she is in that much pain she shouldnt be one who delivers my food. I had to go down 3 flights of stairs, pay her the money of which i tipped her a very generous $1. She then berates me while i stood there about how cheap i was. Really? Cheap, is the store that hired her to be a delivery person. You are taking away from the younger person that can do the job without complaint. Then i made it back to my apartment just to know that my pizza was not what i ordered. I ordered a large sausage pizza with extra cheese and this was a large cheese and it had a package with it….i thought it was oregano but it was weed…What? I dont know what to think now…Pizza Hut is really going down the drain…I went down to the store and I saw the driver and I spoke with the manager, Lisa and Jason…What a pair? I do not intend to pay anymore of my business to pizza hut and i will tell everyone about my experience at this locale, especially the OPD. Conway and Curry Ford, orlando florida is where i hope that you do not go….

  841. I emailing this complaint about one of your locations on 5749 Michigan Rd Indianapolis Indiana.I ordered $35.00 worth of pizza this Saturday 6/20/15 at 8:30 pm. I picked up my order only to be told non caringly that they don’t have change for my hundred dollar bill. I refuse to believe that a well trained manager working for such a large establishment is not prepared for a Saturday’s business or that there is no safe on site for change.So I went to another one of your locations because we love your pizza. Pizza Hut’s reputation is better than who you have managing at this location.

  842. I had just ordered a lg pizza with extra sauce and several pieces had no sauce the others had light sauce… I called and as per usual was given no assistance just told they would make sure it was right next time. I have this problem alooot with the resturante in my town… I would appreciate it if you could find a better way to satisfy customers other than promising something then failing to deliver on said promise. Thank you…

  843. this comment does not have nothing to do with food or service.
    our house is next to Pizza Hut on the corner Of magnolia and Broadway about a month ago I (agar) ask the manager to please have their trees cut, he even came out outside to look what I was talking about. the branches of the pine trees are hanging on our house roof,and because of that we have rats and possoms going on our house roof also since the trees are so dried, homeless people smock and trough their cigarettes between the pizza Hut wall and our house wall, we have to call the fire department one time because their so much dried pines that started a fire, also the tree is touching many electrical lines,all we need is one tiny spark and house neighborhood will go on fire. the trees are located on the Pizza Hut parking lot.please do help us to keep our neighborhood safe have the pine branches cut. Thank you so much and you may have a very pleasent day. agar Yanulaytis.

  844. I just had the most horrible experience in my life with Pizza Hut. Pizza Hut is usually my favorite pizza company but I’m appalled on what I just experienced I went to the Pizza Hut located on 12113 Pembroke road. First they gave me a burnt pizza that looked to be old so I called the manager and he told me to bring it back and so I did, it was burnt they cheese looked old as well as my toppings he blamed me and told me it was because of the type of crust I wanted, I asked what did the crust have to do with the cheese and toppings looking old with burnt crust, he raised his voice and said don’t worry about it when something is wrong with the pizza just bring it back. I told him that he can see its old and to not even apologize for it is unacceptable. He said whatever. I will never go back there. I am so upset by this experience. It was no apology and I had gotten screamed at, horrible customer service. Never again

  845. I placed my order at the Pizza Hut literally around the corner from my place of employement at 7:45pm. 9:00p.m. my pizza finally arrived and was cold. I was told several times when calling to check the status that the driver was on his way. I could have walked to the Pizza Hut and picked it up fasster than it took the driver to finally arrive. I called back and spoke with an associate who stated they would give me a “store credit” because I purchased the pizza with my credit card. Is there a way to send pictures of the condition of the pizza and a reciept to show the time it was ordered and time it was received?

  846. 4 times to pizza hut in Princeton Kentucky. Ordered CHEESE BREAD STICKS and got bread STICKS, told they did not have dough for a personal pan pizza. Walked in on a Sunday afternoon and waited 15 minutes at register along with several other patrons and no one even recognized we were there. Today I waited 20 minutes inside and finally got noticed and then told it would be at least an hour for anything. Under new management ? Not going back.

  847. I recently visited a Pizza Hut store in North Bergen NJ, and I must say it is the one of the worst dining experiences ever.
    It’s not the food. It’s the people. I work in a customer facing industry and this is a case of what not to do.
    Store is dirty with employees who could’nt care less.
    Drinks not brought over and when we were ready to leave, server told me a different amount and asked for my credit card without even showing me the bill. When I asked for the bill, they hesitated then finally gave me the bill with the correct items. When I complained to the manager, he didn’t care either. He simply said, “you didn’t get charged the wrong amount. Since she didn’t place the charge on my card, she did nothing wrong.”
    This is exactly the reason Pizza Hut’s sale are declining while others growing.
    Wake up YUM Brands, it’s not the food, it’s your people.
    Read the reviews once in a while.
    Good luck.

  848. Ordered at 19:46 at 21:45 Still no pizza. Called help line put on hold for 15 minutes, when spoke with customer service rep she said wait 5 minutes more and call back?? IS this customer service??

  849. First ill start by saying the store i ordered from doesn’t stop delivering till 12am. I order a pizza at 9 something and it was supose to be here at 10. I called at 10:16 and they told me they dont deliver to my apartment after dark!! Which is ridiculous!!! I am furious!

  850. My local Pizza Hut never fails to disappoint. This time I ordered 2 medium pizzas and 1 order of wings sunday afternoon. Small simple order at 1:50 pm. After paying for it, I received my confirmation with a delivery time of 70 minutes later. When I called to check if this was right, the manager confirmed yes indeed they would deliver my pizza about 3:10. I cancelled my order, only to be told they had already charged my card and that it would take them 2 days to give me credit for a pizza I never got. the only thing fast about this place is how fast they take your money. Avoid!! BTW, the Papa Johns pizza delivered in 40 minutes was great.

  851. I ordered 2 medium pizzas from our local store tonight and they were both soggy and not exactly warm and one of them only had cheese on half of the pizza. Not the first time I’ve had an issue with this store and think it’s time that you take a look at its practices. Not a very happy customer!

  852. I am a processing operator at Shell Deer Park. Me and my co-workers on many occasions order pizza from your Deer Park Center Street location and have it delivered. But we are finding it very hard to continue with this practice due to the dissatisfied behaviors of the employees. On the past two occasions, when ordering we specify the gate to have our pizzas delivered too and that seems to be too much for that team to handle. I have spoken with the manager (Daisy) only to be made feel as though we didn’t do something right. Her response was not one of please let us rectify this situation; especially since this is not the first time in the same month. She was very quick to say we don’t know our address. And that is not the gate we should have the pizza delivered to. When on last occasion, it was stated: gate 1 is the gate you’ll should have your pizza delivered to. I watched the driver pull into the drive way and drive off without stopping to ask if he was in the right place. When he came back 30 minutes later, I asked him why did he drive off. He said he was not sure if that was the right gate. Our time away from the unit is limited and when we are waiting around the gate for 30 minutes for the driver to show with our pizza, that is putting our job performance at risk. It also causes us to recieve cold pizza and a bad taste in the mouth of the person having to wait.
    We do love Pizza Hut, but will use someone else when we have a desire for Pizza. This sirs/ma’ams is not a threat, but I feel we the customer should be more valued to you.
    I look forward to hearing from you to help us understand that Shell’s Operators business is valued and appreciated by Pizza Hut.

    Respectfully,

    Leola

  853. to complete the review
    i had a coupon that said i could get two med pizzas for 5·99 the store was running the same sale at 6.99 and thats what she charged me for i told the young lady that my coupon said 5.99 she took it to the manger and the manger told her to tell me that I can’t use my coupon until the other deal goes off i asked the young lady to go and get the manger the manger refused to come and see what the problem was the manger sent a message by the young lady that she busy and she aint got time to see what i want and i can get my money back i called CUSTOMER service immediately and they gave me a number for the direct manager of that store and i called that number 10 times never getting an answer so i called CUSTOMER service again and they sent an email explaining what happened and told me i would hear back from management soon it going on month and i haven’t herd anything yet who do i need to contact to get service

    review #659700

  854. I was in the Cordele Ga pizza hut on July 2, 2015. I placed an order online and was emailed saying my pizza would be ready at 9:39pm. I walked in, paid for my order and was told it would be ready in just a few minutes. I waited 30 mins for a pizza that hadn’t even been made yet. My pizza was finally placed in the oven and i received it 20mins later. The management on duty Jessica offered no apology, no discount. She was more worried about getting everyone out of her store so she could close. The employees were rude. One of the drivers said “she look like she got an attitude ” referring to me. They should be happy they have a job and treat customers with respect, not nastiness and ignorance.

  855. We ordered a pizza at 8 pm and at 11:30 they called to see if we still wanted it. REALLY? THe location in New Orleans on Ctowder Rd has lost many customers. I’m a GM at Raising Canes and this is not acceptable.

  856. the pizza is great but delivery sucks! it took 70 minutes to receive your over priced pizza when promise time was 40 minutes.I am going back to little ceasers the pizza is a lot better and a lot cheaper plus very fast delivery! I wouldn’t advice anybody to buy your pizza!

  857. Friday night I placed an order through your website. I went to pick up my order. One of the items that I tried to order they did not have. They did not call me they were about to call me as I was in the line I suppose. I asked them to replace it with something of similar value. They replaced it with something that cost $4 more. On top of all that I had to sit in the drive thru line for an extra 15 minutes while they cooked the new pizza.at no point did they try to give me a coupon or any money off for my inconvenience. Needless to say not my best experience with this company.

    • also the reason that I am posting this here as I can find it nowhere else on any of your web sites to report this problem that I had.

  858. I ordered 2 medium pizzas online and one of them had no sauce when I ordered marinara sauce and the other had no jalapeños when it was also in my order. VERY DISSATISFIED with the pizza today. Very bland and no what I ordered.

  859. Ordered pizza online at 6:15pm,set pickup time for 7:30pm-arrived at store at 7:20pm was told pizza was just going in the over and it takes about 9 minutes,at 7:50pm still no pizza, was told they forgot one of the three pizzas so they were waiting on it. Finally got all pizzas and manager said he would credit 20 dollars for future order,said ok,then when crediting to our phone number was told the credit had to used in three days,, I said no and manager John said can use anytime (we’ll see) This is actually the second bad experience at this Pizza Hut…this customer is not satisfied with this Pizza Hut

  860. Your employees are incompetent and behave as if they’re uneducated. I would suggest supplying a dictionary to every store(an English one, this is America and all). I believe this would better your customer service during times said employees don’t understand difficult words like ‘thrice'(which means 3 times)

  861. Placed an order at 8:15pm and was told it would be ready in 20 minutes for pick up. Digital screen said it would be ready at 8:38 along with many other orders. None were ready on time and I’m sitting here still waiting at 9:02 as the manager yells about being out of medium pans, breadsticks, and 2 or 3 other things…9:05 and it’s finally ready! Hope undercover boss doesn’t visit this store. Would really appreciate some kind of compensation since I had to wait and pizza was not ready when promised.

  862. I would like to send a picture of the pizza i bought from pizza hut very disappointed, time to look else whr i guess…..

  863. I ordered online like I always do an 30mins after I finish my order a guy calls me an tell me that they don’t delivery to my area, an I asked when did they stop because I just ordered pizza last week he said they been stop, I asked could I send the food somewhere else he said no there not allowed to do this, an hung up. Very unprofessional an I am very pissed that they waited so long to call me an tell me that I wasn’t going to receive my order. I always order from this Pizza Hut once a week, since I’ve been living in the Raceland area an this was my first time every getting turned down I’m very disappointed

  864. DO NOT buy their HOT DOG PIZZA. It looks nothing like they advertise. Instead of individual small hot dogs wrapped in pizza crust it consist of long regular awful hot dogs hidden inside the crust. False advertising!! Tastes gross! Never going back.

  865. Tonight we spent almost $30 on supper for 2 at Pizza Hut. The crust was not done, tasting doughy while the topping would not stay on the pizza. It was a sloppy mess. We got plates off the salad bar, as none were brought to us. No drink refills were offered. I walked up and asked for a to go box, since no one came to the table to bring a bill, let alone offer service. The employees working were too busy cutting up and having a good time goofing off in the back. We assume that is why we were unable to receive service.
    I took a picture of how horrible the pizza looked.
    Within thirty minutes, my husband and I were both sick to our stomach from what we could only guess was undercooked meat.
    We will no longer be giving our business to Pizza Hut. This greatly disappoints us both, since it has always been one of our favorite establishments.
    This was the Effingham, IL Pizza Hut. I am hoping you will take it upon yourselves to right this experience, as we have frequented the establishment with our business and hard earned money over the years and feel this experience was just horrible and well below standard.

    • I posted this here as I can find no other place or website to post or complain. I will be calling the store tomorrow, but am not expecting any earth shattering results.

  866. I ordered 2 medium pizzas at 2:00 and was told to pick up on 20mn. When i arrived, my card was run while the worker was mumbling something about having a bad day. After the girl walked away, another worker said my order would be ready in 15mn. I told her honesty would have been the best policy and she walked off…when my pizza was finally ready, i tried to let the worlers know they were unprofessional but the original cashier (the one having a bad day)
    proceeded to talk back to me with a bad attitude and excuses while trying to tell me a pizza takes 30mn to cook…wow! I will not be going back to pizza hut on old missouri rd. in springdale arkansas!

  867. We spent $38.00 on pizza. For that we were given a time for it too be delivered ,28 minutes. We call still have not received our Pizza 1 hr later with no apology or call to tell us it was late or any hint that it would not be here at or near the 28 minute time frame. This store is Gallipolis, Ohio. DOMINO’S WILL HAVE MY FUTURE BUSINESS. I am sure a call to the store and this email will not make one bit of difference anyway. I now will call to check again, 1hr and 15 minutes after I ordered.

  868. Wednesday I thought I’d order something different. I ordered the hot dog crust. It was the worst thing I’ve ever tasted. It was awful. So bad that it has left an awful taste in my mouth and stomach for anything Pizza Hut. I don’t know if I can order anything again without thinking about that horrible taste. I also wasted almost $19.00. I am on a strict budget, and only allow myself to order take out once a month. At least I know not to order from Pizza Hut in August.

  869. I recently ordered a pizza on July 9th, 2015 and added blue cheese sauce with it. In fact I ordered 5 sides of it. I got it and at one of the little cups of it. I look at it today and it expired June 6th, 2015. DISGUSTING! I absolutely will never order from the Pizza Hut at.

  870. WE WERE IN VESTAL, NY, ON JULY 10, AT AROUND 6PM. WE WENT IN AND ORDERED 2 SPECIAL PIZZAS FOR $6.99 AND SODAS. THERE WERE 5 OF US. AND WHEN THE SERVER BROUGHT OUR DRINKS WE HAD ALSO ORDERED CHEESY BREAD,AND WHEN SHE BROUGHT THAT, ALL THAT WAS, WAS TEXAS TOAST, WARMED UP….SHE BROUGHT NO SAUCE… THERE WAS A TABLE THAT CAME IN AFTER WE HAD ORDERED, AND THEY GOT THERE WHOLE ORDER,BEFORE WE GOT OUR ORDER…..WE WAITED, AND WAITED, AND FINALLY AFTER OVER AN HOUR, WE GOT OUR ORDER…THE PIZZA WAS WARM, NOT HOT, AND IT WAS NOT GOOD..THE CRUST WAS HARD,NOT VERY GOOD TASTING….. THE COOK WORE NO HAIR NET, WHILE MAKING IT. THE RESTURANT WAS DIRTY…..AND MY DAUGHTER FOUND A HAIR IN HER PIZZA. VERY DISCUSTING…..THE SERVER WAS NOT VERY GOOD. SHE NEVER TOLD US OF THE SPECIALS….WE HAD TO ASK, IF THERE WAS NY..YOU HAD BETTER LOOK INTO THIS PLACE…THE PIZZA WAS NOT VERY GOOD…..I THREW UP AFTER I ATE IT…..GROSS….

  871. Usually enjoy everything we order from Pizza Hut, but unfortunately, not this occasion. Tried the new hot dog pizza and found that although the hotdogs were browned, the center pizza dough was not cooked. Almost raw so was inedible. Most certainly not ordering this again.

  872. Don’t believe pizza hut when they say they want their customers to be satisfied. I have always order the same thing from Pizza Hut, and has been very satisfied. a couple of days ago I decided to try something different. I ordered a pizza with the hot dog crust. it was the most awful meal I have ever tried to eat.I started to eat one piece of the pizza, & I had to throw it out the whole pizza out before I got sick to my stomach. take my word for it. Never order from Pizza Hut, if you expect to be satisfied. Company doesn’t really care how happy their customers are with their order.

  873. I bought 15 pizzas for my staff on 7/11/2015 and it was so bad 33 people only ate partials and there were 8 left over completed untouched and the remainder were tasted and throwed in the trash.
    I ordered from the same store in May and the quality was ok not great but this is the only store that will deliver to my organization.

  874. I order pizza at least once a week. I always get pepperoni and pineapple. How Is the store out of pineapple 3 times I’ve tried to order this month? You’ve lost $60 in sales because of pineapple. Dominos says thanks

  875. In short,I placed a delivery order on 7-9-15.I ordered 1 med Supreme and 1 med Pepperoni lovers.Both pizza’s were dry with barely any sauce,and the topping were down right pitifully portioned.I had grand children over for the night and they wanted pizza,so I had to let them eat,I let them eat half of each because I intended to take them back to the store the next day.The pizza just sat in the fridge.I felt I would make a scene if I went to the store for return.My total was $17.73 plus I gave a $5.00 tip to the driver.I expect to hear from Pizza hut regarding this or your company has lost my business.I have been eating your companies pizza since the 2 big co’s were Pizza hut or Pizza Inn.Yes I have been a customer for that long.This is by far my worst delivery experience with your or ANY delivery.Unit # 004774 ticket #176.

  876. I ordered at pizza hut in Grandview WA worst service ever got my pizza delivered to me in an hour when I was told 30 min had people from out of town called and spoke to the rudest person ever and said it was my fault for giving wrong address I don’t know how that is possible I order once a week well to make long story short got 2 cold pizzas that was that what I ordered didn’t get my wings or bread sticks. Never going to order from there again! Papa Murphy’s has my business now I will have to go home and cook it but it will be nice and hot.

  877. After ordering my 3 pizzas at 7:28 pm I waited more than an hour and a half for delivery. I understand that it gets busy so I let the time issue slide. Although after opening our pizzas we notice many mistakes. First, the pizzas were cold to the touch, and we had to warm them ourselves. Reluctantly we began to eat the meal we payed nearly $50 for, and we discovered that the pizzas were completely wrong. I had originally ordered 1 large pan with pepperoni and Italian sausage, 1 large pan with pepperoni, and 1 medium thin crust with pepperoni chicken and bacon. What we received was nothing like what was previously explained. 1 large pizza had what seemed to be a meat lovers combination, the other large pizza was doughy and had buffalo sauce on it, and lastly the medium pizza was covered in mushrooms (which Male my throat itch) and some sort of buffalo sauce. We were deeply disappointed and basically disgusted with the food we received. Each of the pizzas was thrown out, and my family and I have unanimously decided not to order from this establishment again unless the issues are addressed. In the past we have enjoyed Pizza Hut (so you can imagine our disappointment) we really hope an agreement can be made as well as some sort of compensation for the expensive and disgusting meal we received.

  878. A while back you had a program called BOOK IT my kids enjoyed so much it taught them to read. Fast forward now I have 3 grand kids and I would like them to experience the BOOK IT Or maybe you could give them a discount for having A’s 10 cents off B 5 cents off. Or a free drink.
    They need encouragement!!!!!!!!!!!!!

  879. All the kids in grammar school need to be encourage by other people besides their immediate family members. If you see a good job tell other people about the good job they are doing!

  880. I just read that Pizza Hut prefers it’s customers not carry a gun. Though defense of the Second Amendment is unpopular today, that makes it even more critical to do so. We are seeing an ongoing erosion of the Constitution, including the Bill oh Rights.

    The last line of protection of the Constitution and it’s preservation is the entirety of the purpose of the Second Amendment. As pointed out by some founding fathers, it will not be until a government tries to abolish the Second Amendment that many citizens, perhaps too belatedly, realize it’s critical purpose.

    As such, we will no longer frequent Pizza Hut and will offer this as a suggestion to others.

    Craig L Bosley, MD
    Kearney, NE

  881. I have been ordering the exact same pizza almost every Friday for a LONG time and about every third time it is totally the wrong pizza. This last time I had to return the pizza to get a refund. I ordered the pizza at 5:30 p.m. And returned it at 7:00 p.m. I have a lot better things to do then run my gas out of my truck and also lose a $4.00 tip , not to mention stopping at Pappa Murphys pizza because I am starving by this time. Shove your pizza where the sun does not shine. Thank you for absolutely nothing. Xoxoxo

  882. I ordered using your online services. I was not very happy when I received my order. When I ordered season pork, and belived it would be pork not pork sausage. The menu is very deceiving and it ruined my meal. It would be nice if your wording would be more understandable.

  883. I have been ordering delivery pizza from Pizza Hut for 8 years and have always had good service and good food. The last couple of times we ordered the thin crust it was like eating crackers, so this time we ordered the hand tossed, two medium pizzas as they were having a special. Well these were worse than the thin crust, no flavor in the crust at all. Yes it was the original, but still crust in itself should have a flavor and shouldn’t be hard, we still ate it as it was dinner. Not sure we will order from them again.

  884. I had a small group of people at my place Friday night, July 17. We made an order and when we got it, it was all wrong. We called the store in Taylorville, Il and spoke with a girl who said a credit would be issued. I called tonight for that credit and because I couldn’t remember the number our order was called from he refused any help. I order a lot and that night my number wasn’t used. I probably won’t order again.

  885. Let me start by saying I used to order at least 2-3 times from pizza hut. But after this I will NEVER purchase pizza hut. I ordered to pick up online. I ordered 1 lrg pizza with pep and beef. I ordered Breads ticks and a 2 litter anyways first they delivered when I ordered pick up . I showed them my email confirmation showing it was a pick up. Second the order they delivered was wrong . Third after I got my order I should of cheked but my Breadsticks were naked it was literally just bread it was disgusting. My pizza was cold.. so dissapointed. Took pictures and my husband called corporate to let them know and this was what he was told. “There’s nothing we can do sir” Really!?!? Very Dissapointed in this unprofessional company

  886. My kids have been waiting two hours for their dinner. This is the worst customer service I have EVER encountered. The pizza is over half an hour late. Nobody called me to let me know there was only one driver. I had to call and was told they had to MAKE my pizza because it wasn’t even made yet. A free two liter soda?! Are you kidding?! I will never order here again and you better believe this will be posted on Facebook for everyone to see and think twice before ordering from you again! Unbelievable!!

    Sent from my iPad

    On Jul 20, 2015, at 5:38 PM, Pizza Hut wrote:

    Thanks, Stacie. Your order will be delivered on
    JULY 20, 7:08 PM

  887. I order pizza on 7/20/2015 at 11:56pm and received it an hour later not only was it cold but had hair in it. The cinnamon sticks where old wont order from hillsboro pizza hut again

  888. I have recently ordered from a local pizza hut but was disappointed to find that i couldnt use a coupon ive received for signing up for a pizza hut account.this is ridiculous.

  889. On July 21 I orderd a pizza from the Lexington S.C. Store at 5:34 pm, was advised it would be delivered at 6:04 pm. I know that is an estimate time of delivery. After over an hour and no delivery I called the store to check on the status of the order. This was an online order. I was told at first that the order was not filled because the credit card was denied. I told the employee that a credit card was not offered for payment, that I checked the box to pay cash. The employee then changed the story to they delivered the pizza to the address but no one answered the door. This is another total lie by the employee. If you can check your records of delivery and see how many times I have orderd from your company you will see numerous orders. I will not be placing anymore orders with Pizza Hut anytime in the future if your employees can flat out lie to loyal customers

  890. I called the store since I hadn’t received my pizza at the allotted time. I was told it was on the way and the pizza will be hot. Granted I’m only a couple of miles away at my hotel. I finally got my pizza at 11:10 and my pizza was very cold. I told the driver about this and he said he didn’t cook he just delivered it and was very rude about it. So I tried calling the store and of course they were closed. I travel for a living and I order one or twice a week from Pizza Hut. All you need to do is to check my profile. Hopefully I will here back from y’all or just be treated badly the way the store and driver treated me tonight. Just very upset right now.

  891. I am passed. My first pizza was delivered at 5:30 pm instead of 5:15 and was the wrong pizza. I called and a replacement was set to be delivered. That second pizza was also wrong. So a third pizza was put in and was to be delivered at 7:15 pm, 2 hrs after the first pizza was to be delivered and it is now 7:34 pm and no pizza. My kids are still waiting to have dinner. This is the Richmond hill game location and I am so mad about the service. I ‘ve tried to check where it is only to be told it is on its way. It took a delivery driver to get me in touch with a manager because I called 5 times and was disconnected each time. I would love to talk to Corp about all this.

  892. Ordered a pizza at 713 pm was told delivery would be at 803… it’s now 908 and Ayer two phone calls and being hung up on still no pizza. Absolutely rediculous.

  893. Just a follow up on my last post. Thanks Pizza Hut! After being a loyal customer for over forty years and receiving no response from you I decided to try another pizza franchise. Found one that puts Pizza Hut in the grave, Marcos Pizza for now on for me! Without Pizza Hut being so pitiful in customer service I never would have found a far better pizza. No wonder Pizza Hut is struggling, they couldn’t care less about loyal customers!

  894. I recently tried to order from Pizza Hut in Laurie, MO. I had heard so much about Pizza Hut’s new gluten free pizza I was excited to try it. We went online to order, and that store does not have that option. Understandable, since it is a remote area, but when we called to ask the store if they would still honor the online specials, the manager was very blunt and rude. A simple, “I’m sorry, we can’t do that” would’ve sufficed, but what we got was a very curt “no, we dont do that”. Then we asked about the GF pizza, again, a professional apology would have appropriate, but again, we were met with a very short, “no we don’t have that”. When trying to order three medium pizzas for the same price, again, that was a “no”. Confused as to why we couldn’t order three instead of two at that price, we settled for two.
    Needless to say, upon being upset about myself (having celiac) not being able to eat pizza for dinner that evening, and the rudeness of the man who we found out later is the manager; I feel it unnecessary to say, we will not be ordering from this store again anytime soon. Hopefully, they will update their systems to be able to order online, and start selling gluten free, and maybe even send their management to a few customer service skill classes.

  895. I’ve just had the worst telephone experience with a “Store Manager”. The ordering process began as scripted. But once I started to ask about specials that weren’t mentioned in her rehearsed spiel, “Store Manager” Yolanda became irate and rose her voice. After a minute of listening to her rude “Store Manager” training, I hung up, not wanting to be yelled at any longer.

    I still need the pizza so I call back, but request to speak with someone else. But of course Yolanda “is the only person there”. I guess she’s taking phone/online orders and making the pizzas too. So, in her “nicest sweetest lady, I don’t have one attitude bone in my body” voice, she tells me to just order online. But of course not failing to give me a monologue about how I couldn’t understand her accent … she came from Haiti … she went to school … and got herself a job. This is hilarious to me because it had absolutely nothing to do with her rude attitude and yelling at me … about PIZZA SPECIALS.

  896. So I ordered pizza tonight and they were an hour late paid $30 for cold pizza I,asked for stuffed crust their was like.No cheese I prefer extra cheese and didn’t get it. Didn’t get no sauce for my bread sticks nothing. Then the lady told me to wait out side when.it’s 110degrees out side

  897. First called and placed on hold more than 5 minutes. Hung up and called again thinking I was forgotten. Placed on hold another few minutes. Finally had delivery order taken by third attempt. Promised delivery within one hour. It is now 2 and 1/2 hours from when order was placed. Called 3 times in the last hour asking for status and continuously told driver is on his way. Apologies, credits, free drinks, etc being thrown for the delay. Finally received order. Missing 2 orders of chicken wings. All food cold. Store manager Dan Hertz leaving difficult and busy situation for high school students to figure out on their own as he has already conveniently left for the day.

  898. Last night I bought myself a 8 piece hot wings and cheese bread from the Pizza Hut in Middletown ny 10941 on 211. When I got home and started eating I noticed that a lot of the chicken was pink in the middle and ate as much of it as I can. This morning I found myself tossing and turning in my bed not being able to sleep so I got up to watch tv. Not 5 mins from me rising from my bed my stomach starts turning and I’m violently throwing up all morning until now..I really need a response to this because this is unacceptable. I also have photos of the pink chicken bones

  899. I ordered a pizza at 9:56 pm online, it said it was going to be delivered 1030. The pizza didn’t show up till 11:05 pm. And the pizza was cold it was a waste of money and time. They are usually on point, but I was so disappointed about this order. Probably won’t order from them for awhile.

  900. I am done buying pizza from pizza hut….i am sick and tired of only receiving pizza hut specials from the on-line app! The on-line app is horrible! It is not easy…when you order more than one pizza it becomes a nightmare…why not just offer the specials over the phone! I love your pizza but i am done trying to order a couple of pizzas for a fair price that takes 40 minutes of trying to order on-line. If you order 1 pizza all works well…but add more pizzas and it becomes a mess..

  901. Last week I was at my cousins watching the kids near Hershey Pa and I order two of the cheesy pull crust pizzas. They were so good.Today I’m back home in Center Valley Pa and just order the same pizza from the south 4th in Allentown location. I can’t eat it. the crust doesn’t taste the same and the cheese is horrible it tasted like it was spoiled or some other kind of cheese mixed in it. very disappointing

  902. We ordered online and was given a time of 5:36. We went to pick up our pizza and waited a couple of minutes to be recognized that we were there. She told us that our order we be up shortly. As we waited, we saw that she was making the food, taking orders, and drive thru. (FYI didn’t see her use gloves, or wash her hands). After 25 minutes I asker the delivery guy if there was anyone else here. He said yes the manager is in the back. I asked to see him. He came out and apologized, and said they have been very busy. I asked him why was he in the back talking to the other team members, instead of helping her. He told me he was doing sets. I told him that he had guest waiting with no explaination, and all I see is her. He then had another guest come that was in drive thru. She had been at the window for over 20 min. She told him the same issues. Then he went to help her in the back. The manager never came back out. She came out with our pizza and apologized. I guess he didn’t know what to do. Because the two other team member never helped out. The driver left and the other went to the restroom. I would like to speak to some about this.

  903. I ordered a pizza from you guys on Saturday July 25th 2015 it was two medium pizzas with however many toppings one of the pizzas was perfect but the pepperoni pizza with extra pepperoni only had a little pepperoni on it and all the cheese has slid to one side of the pizza Pizza Hut sent me a email Sunday morning I replied to the email saying that I was disappointed and dissatisfied with the pizza as well as sent a picture I did not receive a contact back… I always loved you guys pizza but I did not expect to have cheese on only half of my pizza and it was 10 o’clock at night when we got it I didn’t even eat half of the pizza it went to waste

  904. I have never been so disappointed in the lack of customer service received by your company. Not only did you abruptly stop delivering on a military post to Soldiers but your website allowed me to place a order then I received a call asking would I like to pick it up myself when I stated yes your great representative tells me well we already canceled but we did charge your account so you can wait 3-5 days for the hold to be lifted. What was the point in asking if I wanted my order in the first place. So I place the order because it’s what I wanted to eat hints why I ordered it to begin with I call customer service back because I was charged a delivery charge when I picked it up myself with my receipt in hand your very rude representative cut me off to tell me I didn’t get charged well my bank statement and recipet in hand state otherwise. Not sure I will ever deal with Pizza Hut again!

  905. I have ordered from the Pine city MN location before many times and had it delivered to my house but when I try and order online it says they don’t deliver to my house. It’s frustrating because I’d prefer to order online instead of calling in. Can anyone help me with that?

  906. So I tried to order per phone for pick up. the person I spoke to was foreign and didnt understand what i was saying. ‘i told her I wanted 24 boneless wings with 2 flavors. She said I couldnt do that, they had to be divided into groups of 8 so i said then give me 2 garlic parmesan and 1 bbq she then told me in order to do that i had to order and pay for 8 at a time. i then proceeded to hang up. Very unhappy that i live in the USA and I cant even order from Pizza Hut with an American speaking person. Never again!!!!!

  907. The Pizza hut in Camden Arkansas is terrible. they are always out of what ever the special is, their drink machine never works and their employees would rather stand around an talk on their phones or too each other than wait on paying customers. I was there on July 27 2015 and am so frustrated I don’t want to go back. I like there pizza but Camden is a small town and if they don’t care about their customers why should I give them my hard earned money. no discounts were offered nothing. just a take it or leave it attitude.

  908. Well. Looks like dominoes needs to make a come back. I agree with all. Really slow service. Wrong food. And I had to seat my self cause nobody would come and seat us. Really not liking the experience tonight

  909. To whom it may concern:

    I have been a Pizza Hut customer for over 10 years however, I have noticed recently that the level of customer service has become poor with menu items not being sold at stores and delivery times of an hour and a half. This is unacceptable service given the prices customers pay for their pizzas. As a business woman I know I would want to be aware of how my business is being run and customer satisfaction levels. Millions of dollars worth of revenue are being lost daily due to this lack of quality control and I thought that Pizza Hut should be aware so that they can continue being a successful business and keep their customers happy.

    Sincerely,

    Disappointed customer

  910. Just because they were busy at Pizza Hut this evening I guess they thought my business was not important enough for them the girl on the phone was rude telling me that they didn’t have any dough I was online for 20 minutes trying to order pizza from Pizza Hut and after that another 30 minutes on the phone waiting to speak to a manager which I never got to talk to. As far as I am concerned I will not be ordering pizza from Pizza Hut there are too many other places that would appreciate my business and treat me like a human being

  911. I placed a order on 7/31 online….I had to wait and extra 15 minutes for my pizza… Got to the location to pick my pizza up and half my pizza was burned!! I’m so upset because I normally don’t have a issue with my pizzas. I don’t plan on ordering from that Pizza Hut location anytime soon!!

  912. I live in Central City, La and have ordered from this location a few times online…tonight I was about 15 miles away and wanted to order from the Zachary, La store she I was close to it. I do not have a smart phone, so I had my daughter call the central location (I am hearing impaired) and asked for the number to the Zachary store, I still can’t believe how rude the employee was…she told my daughter to Google it!!! Unbelievable!!! I am so disappointed 🙁

  913. On August 1 2015 I ordered two medium pizzas and one of the chocolate chip brownies around 4:00pm and I received my confirmation saying it was ordered. I was doing some shopping before I went to pick my pizzas up around 4:45 when I went in to get the pizzas the worker said they have none in my name I said I ordered on line 45 minutes ago and he said well our online ordering was not working,so I didn’t get a pizza I had to go to the ONLY other pizza place in town (little ceaser)to get a pizza . I think that if you are going to have an online ordering service it should work.
    Traci Richardson
    Forest MS Pizza Hut I am very disappointed.

  914. We ordered pizza with the specific instruction to please cut in squares….it was not. It was also delivered 15 minutes late. Delivery guy said the kitchen wasn’t organized. Arg!!!!

  915. I’m not sure who was working the phone tonight at my local Pizza Hut, but it was honestly my most phenomenal experience ordering pizza in a long time. He was courteous, polite, and made sure my order was completely correct. Most of all he took the time to answer any questions I had concerning my order and was very helpful. I know a lot of people have customer service complaints, but I thought I’d leave a good review so that everyone knows that customer service goes both ways, and if you treat a difficult customer like myself right, we do remember it. Thanks for still making the great pizza I remember from my childhood.

  916. I was very unhappy with service from pizza Hut in Manteca,store # 011772. I had called my order in and was told it would be ready in 20 minutes. I arrived at the store about 25 minutes after I called, only to be told it would be another 10 minutes they had just put the pizza in the oven. The cashier informed me that I could go ahead and pay for it than,in hindsight I think it was just to clear the ticket out. As I sat there waiting I notice the The appearance of the store was dirty with trash overflowing from the can,on the inside of store.Into my 40 minute waited another customer came in and was told by a difference cashier that they were running a little bit behind and she was sorry about the wait and was offered a 2 liter soda. I was trying to get in my pizzas and my chocolate chip cookie pizza I was trying to give my pizza and my chocolate chip cookie pizza that was over cooked. I was very upset with my visit there, I will not be visiting anytime soon.

  917. Like so many others I’ve read comments above from, I too spent over an hour and a half trying to order pizza with no luck. The girl that answered was very rude, put me on hold and never came back (18 min). I called back only for it to happen again (12 min). I then called another Pizza Hut who transferred me to a call center in TX. again they were not helpful as they told me they too were put on hold by my local pizza hut. When I did finally get in touch with them over an hour later they told me they were out of the square pizzas we wanted and was over an hour wait for delivery…I give, wont happen again as there are too many pizza chains out there.

  918. I don’t understand how you make pizza for a living and you run out of out of cheese this is not the first time last time you ran out of crist i dont understand why your store is not stocked accordingly i have never had this issue with dimonos papa Murphys or even blackjack guess i should kust stick with them and leave you all alone sice you never have product anyway

  919. I don’t understand how you make pizza for a living and you run out of out of cheese this is not the first time last time you ran out of dough i dont understand why your store is not stocked accordingly i have never had this issue with dimonos papa Murphys or even blackjack guess i should just stick with them and leave you all alone sice you never have product anyway u guys need to get your act together

  920. On Sunday,8/2/15 I ordered a large meat lovers pizza online from
    Store # 014486 in Gastonia NC. I went to the store to pick it up
    and their were approximately eight customers there,and when the guy that waited on me came walking up in a dirty t shirt, pajama pants andflip flops!!! I started to just turn around and leave, but kept my cool,paid and left. Just wanted to let you know how your employees are dressing for work…very inappropriate!!

  921. Hey, my name is Andriawna and I have a complaint. I went to the Pizza Hut on Gluckstadt Road, Madison Mississippi and the food and environment was unsatisfying. The pizza was cold and had a lack of toppings. Also, the workers were very unprofessional in the kitchen.

  922. Tonight I tried to order online and got a message saying my order could not be finished and that I had to call my order in. I called to place my order and was told it would be 26.00 versus the 17.00 online I was told that price was online only. I asked since the online would not work could she not honor she said no that they were busy and I could continue trying online. I will never buy pizza Hut again!!!! This was the pizza Hut on Bert Boulevard in benton Louisiana on 8-5-15 at 6:30pm

  923. I order pizza.hut.here in greenbelt and live close.by like 2 min away .and I order at7 and.brought.it.like 8 it.was cold and.had a.hole and No cheese and.look.nasty I.called.to complaint they say.they.will.bring another and its 10:40 pm and still.nothing in order like 8 and its 10:41pm and supposed. It.be here and I.called.they had.Me.in hold and I hear laughing and giggling not attending me or.even say anything or say ok its.on his way or talk to.they customer in a manner they left me on.hold just go laughing and.playing around I.think.they do.bad service.I’m.not.calling pizza hut again..I.rather.eat.dominoes better…

  924. Had the worst experience of my life with Pizza Hut Tonight. @6:11 ordered 2med special pizzas. Food came at 6:45 and was undercooked. Spoke to a manager who seemed not to take it serious and stated that a new order was being sent out. @8:11 I call back because the order still has not came . Told they are very busy and manager is sarcastic . I get the store managers number and call him he says he will issue a refund and a driver will come back. It’s 9:18 I. Philadelphia and not only has no driver returned I have no food and out of $20. Completely horrible! Never Ever order from the Castor Ave 8800 Store In Philadelphia

  925. I placed an order online at 7:48 p.m. it was supposed to be delivered at 9:18 p.m. after not getting my order my husband called the store at 9:40 P.M. and they said the credit card didn’t go through but yet we received a confirmation that it went through and never got a phone call telling us it didn’t go through. Very upsetting to sit here and wait on food that didn’t come it would of been nice to get a phone call saying it didn’t go through instead of getting a confirmation!!! Will not order from you all ever again!! Always messing something up!

  926. I ordered online for a delivery from the NE 6th Ave store in North Miami. I placed an online order at 7:30 and was told my delivery would arrive at 9:54. Which is ridiculous. I called Pizza Hut – at 9:08 when I still didn’t have my delivery. I spoke to 2 different people who then said they were connecting me to a manager. I hung up at 9:30 and called back. New guy now argues with me and says your delivery isn’t until 10:18! I said no I have an email that says 8:54 and he says no your wrong nothing I can do. The pizza was delivered at 11:02 cold! Never ever will I order from here.

  927. Hi to whoever this concerns I took my sons to pizza hut in Barnesville and had the worst experience I could ever have.The girl mistaken got my order wrong which she was nice so I sent the cheese pizza back and they just placed some beef on top warmed up not cooked at all that when you pick up a slice all the meat just fell off so I called the manager who was also nice and just gave what we had ordered free and ask did I want another fresh one cooked I said no cause I was so hurt how could they really send me a pizza out like that so I just wanted you all to know the cooks there is AWFUL!

  928. Horrible service!! I had order my pizza at 10:20 and said that it would be delivered in 45 minutes. after over an hour waiting I had called and they were laughing and saying that they had canceled my order due to being a new customer and no one could get a hold of me. which i am not a new customer and no one had called me. this is the second time that they have done this to me!!

  929. I ordered a pizza on line and waited 38 minutes until the on line delivery clock expired. Then I waited another 15 minutes and no pizza showed up. I called in and there was nothing but confusion on the phone. a voice in the backround said tell him he called and cancelled the pizza earlier. Total bull sh t. Why would I call and check on a pizza I had cancelled. Not to smart at this pizza hut. any way I have called there before and have been disappointed each time. Pizza hut should go into the diet business as you cant get a pizza anyway.PS I work in a RV park and serve over 100 guests, Guess who I wont recommend when asked where to get a pizza from.

  930. I ordered Pizza Hut yesterday with marinera sauce and cheese crust , when the pizza came to my house it was burned and so dry even missing marinera sauce , and they put so much salt on the crust it was uneatable . I will call the store today and make a complain there also

  931. I went to the pizza hut in Whiteville North Carolina and had the worst experience. They were being very loud and obnoxious, they also had extremely vulgar language and my children heard it all. I went and talked to the manager about the things I was hearing but all she did was say OK and was on her phone the rest of my visit. Someone needs to fire her and get a new staff because they we’re simply terrible. I will be calling the head quarter if it doesn’t get resolved.

    • MS. GARDNER I know exactly what you are talking about. The manager is named tawona and she is the worst. I made several calls concerning her and her attitude. I feel like if you don’t want to be bothered by costumers then you are in the wrong line of business. All they do is sit on their phones and talk extremely loud cursing and singing and it’s very disturbing. I’m sorry that your children had to experience that I would have been devastated. At least you didn’t get a rude waitress such as I did. Whiteville Pizza hut needs to be replaced!!!!!

  932. I ordered a pizza and some wings. It did not take long for the food to arrive. Normally I have great service, but tonight was very disappointing. You see, I have MS and can not get to the door quickly. I use a a walker to set the food I order on it. Tonight the delivery guy was very rude and impatient. When he knocked, I said” hang on, I’m coming. Not a minute past and his banging on my door. Usually they offer assistance when they see me with my walker and struggling just to sign the receipt. I’ve never had to tell a delivery person that I have MS. I was so upset the way I was treated by him and the store manager saying I’m sorry and ill give you a 10.00 credit on your next order. Seriously, the store on Tyler St in Covington is a disgrace. I was so worked up I and my food fell over with my walker

  933. We recently ate at our last Pizza Hut. We are retired citizens, your policy of carding us to buy beer is grossly wrong! The staff was lazy, unprofessional in most ways. The salad bar looked like animals had been playing. Your new pasta dishes resemble frozen cheap dinners, disgusting. Friday night. Only 8 customers eating. Consumers are not as stupid as you believe…

  934. I didn’t want to get angry about all of this but the longer I have tried to contact customer support the more difficult that has become! The website is not functioning correctly as it will not allow me to scroll down and now you can add frusterated to my list of dissatisfactions.
    Last evening I visited the Hartford city Indiana pizza hut to pick up my order for 2 pizzas. It is 12 miles one way for a total of 24 miles. When I got home and attempted to feed my guests I found that one of the pizzas was incorrect and unacceptable. I called and was told to come and get the correct pizza. Now we are up to 48 miles on my car and with today’s economy and fuel prices, I’m not happy! All of this took so long that my guests left without eating. A perfectly ruined evening. Thanks so much pizza hut! I feel that pizza hut should make this right by reimbursing me for my and my guests lost time, my waisted fuel and the wear and tear on my car. The store number is#010128 the ticket number is#114. I for one will not spend any more of my money at pizza hut until they have made this right with me and they have made there website usable.

  935. I went to carrier Pizza Hut their was two manager out by the driver door smoking pot one was Stephanie and the other one i didn’t see a name tag but she was a Hispanic this store has very rude managers my pizza is always wrong just poor customer service. Some one please turn this store around its close to my house I love Pizza Hut but right now I have to Campwisdom to get my food.

  936. Service was horrible. Call them placed an order and called back as soon as I hung up to change one of the pizza and the girl was very rude and said the Pizza had already been made. Asked her how the Pizzas were made in the 10 seconds since i just hung the phone up & she hung up.

  937. I ordered the cheesebites pizza which I’ve ordered before from the same location it is advertised at 11.99 for a large one topping when I called and ordered they told me it did not include a topping only cheese. I’ve previously ordered the pizza and never paid extra for a topping and says it comes with it online. Well telling them this over phone they told me they don’t honor everything online. I would have order through the website but was having trouble getting order to go through that is why I had to call. Needless to say a pizza place I faithfully use will no longer be in the list of options on pizza night.

  938. Pizza Hut in Milpitas ca is the worst of them all customer service is horrible on 0 to 10 scale I give them -10
    I was charged $30 plus for two med pizzas and when I asked that don’t you have a $6.99 special she said I would have to ask for that deal. really? you don’t train your staff to mention the specials.

  939. We tried making an order and the manager said they were “too busy’ on a wednesday. Then we called again and she said nevermind we could take your order. Made us frustrated that they denied service when it was still early for deliver

  940. Ordered food, didn’t get it til hour and a half later. It was cold. Also very hard. There was a random waffle fry soggy the container.

  941. I ordered 10 pizzas, wings, and drinks for one of my biggest customers for lunch today. Called at 10:30 to place it, got confirmation, and got a call at 11:45 saying it was not deliverable due to the address location. Drove to the store it was placed at, and the order isn’t even in their system! I at least lost credibility with my customer, if not their business. All my customer sees is that I let down its 25 employees that are now hungry and don’t have time to get anything else for lunch. I’m very embarrassed now to call on my customer, and it’s not even my fault.

  942. Couple months ago we ordered pizza we were waiting for hours and they didn’t delivered the pizza we called in and they said that they never put the order in, today 8/21/2015 we ordered again and we were waiting for the pizza and supposedly the pizza delivery guy knocked on the door and we never answered but we were outside the whole time, the order was canceled which means it was never even made dominos does a better job and will never order from pizza hut again.

  943. I ordered a pizza at 6:31pm today. The email said it would be here at 7pm because I ordered on line. I know times are not approximate but at 7:4pm I called to inquire I was told it should be here anytime. At 755pm I got a call from the driver telling me he ran out of gas and should be here in a few minutes. I am typing this and it is now 8:05pm.I feel bad for the guy but this is ridiculous. Not happy and still no pizza

  944. I just left the pizza hut in mountain grove mo…I called in to.place my order and the call went to.the call center. I placed my order and went to dine in. Upon entering the restaurant some people stopped us at the door and said if you want a pizza tonight dont come here. We sit down and they brought our drinks and then our breadsticks. The marinara was gross and he said they were out and he would try to get us more? He broight our first pizza that was supposed to.have my veggies diced and they were not! I told him that my pizza was not how I ordered it and he took it back and then walked past our table to visit his friends…never told us what was happening so I got up and went to find a manager….they told me.it would.be another 10 min. I got my second pizza for free and we left to go eat,somewhere else! This pizza hut is not.managed at,all they always get,the orders wrong! We either have crappy service or.crappy food or both! This store could.make a lot of.money in our town if.it was cleaned.up and had good employees that believes in food food and good service!

  945. worst service ever. Was quoted 90 minutes for breadsticks and wings; when I called after 110 minutes they claimed to not even have my order. Instead of saying what could they do to help me, they instead kept insisting I reorder and they were rude and impatient, as if it were my fault

  946. For the second time in a row when I have placed a phone order for pickup at the Cairo Pizza Hut I have be told it would be ready in 20 minutes. I arrived in 20 minutes and waited another 20. However tonight after the normal 20 minutes wait I went to the counter where I had given them my 15.56 and asked about where my pizza was. They looked and found it by the drive in window. When she handed me the closed box I said I hope it is still hot. She did not respond. When I received the box in my hand I said, it is not. She said nothing. You can imagine how good a slightly warm pizza was. If I wanted a microwave pizza I would have bought one. Next time I will. I basically wasted 15.56 for a poor tasting pizza. Doubt this happens again from this Pizza Hut from me. I doubt anyone cares at Pizza Hut but I feel better!

  947. I don’t know what to think after reading all the comments as it seems as though the service of the old Pizzahut does not exist now. On 2 different occasions at the Hazard Kentucky stores(2 different stores) family went out for evening meals and on the first visit service was bad.They even brought a pizza with some of the topping that was to be baked on in a separate cup. Place was not clean. Today tried the other location in Grandview Plaza and were never seated.Fellow asked what we wanted to drink and we started to find a place to sit that didn’t have a smeared table or really sticky seat and couldn’t.The salad bar had not been cleaned with items strewn about top of counter so being nice we had our drinks to go and left. Just thought management might be interested in how their franchize stores are being operated

  948. I really wish you would bring back your cavatini and the PizzaHut supreme sandwich. I ordered them both weekly and know I’m not the only one. Your new pastas just aren’t as good. My area has two Pizza Huts and im forced to go elsewhere for similar products. BRING THEM BACK!!! Please!!!

  949. We order the new cheese bite pizza today. The sauce on it was like water and the dipping sauce was the same. I contacted the store manager. She just said that happens when the sauce gets too hot. Offered a free tub of sauce on my next visit. When I reminded her that it was same on the pizza she said I will look into that thank you. Ridiculous. This is the worst pizza hut experience and we will no longer choose pizza hut. It was a waste of money and time. You can’t even dip the crust its so thin it just runs, its equivalent to dipping bread into water, that we had to pay for since it only came with one water sauce. I tried one piece and couldn’t even finish it. Very expensive dog food. This store is in Houston,Mo store #022429.

  950. I’ll never order from here again. $30.00 for 2 med. pizzas and an hour wait, not everyone can order online because they can’t afford a computer or smart phone, in addition instead of receiving a pizza from Jefferson and overland a mile from my home I have to use a Pizza Hut farther away, this will be my last order I can walk and get pizza

  951. It is August 25th 2015 and I tried to order some pizza for me and my family. I had been calling since about 9:20 and finally at about 9:40 a young man answered the phone to only tell me he was told not to take anymore orders cause the kitchen had been closed since about 9:30 cause they wasn’t getting any orders and they were loosing out on money. I feel like the reason they wasn’t so call making money is cause no one was answering the phones. I was very upset with not being able to feed my family pizza from pizza hut where they love to eat. I just feel like something needs to be done about this before pizza hut lose more than money customers also.

  952. We have been ordering from this pizza hut on leopard and have been satisfied,but yesterday my son went and got 2 pizzas,1 with pep and beef and 1 with pep and mushrooms…And the dough was raw!! I called pizza hut and was told they were sorry and would have the manager to call us right back…We waited 30 mins and no call…So I called bk and was told I was getting transfered to a manager (HUM) NEVER ANSEWERED) I called back wand was told the same thing…….no answer!!! I am on hold again right now and have heard yes pizza bites are back 100 times and again no one answers!!!!What do you do have a red light that says complaint Dont Answer!!!
    We are really disappointed with you and Call center,,,,,,and pizza hut!!!! You need to fix the problems and make sure your customers are satisified!!!!

  953. Ordered my pizzas online tob e ready at 5:00 pm. I get there at 5:00pm and wait until 5:17pm to get my food. What’s the purpose of ordering ahead if it will not be ready?!?!?! After a 10 hour shift I am ready to go home not sit and wait.

  954. My boyfriend and I just walked into a Pizza Hut in Tacoma Washington on pacific ave and 108th. We walked up to the front register and waited five minutes for someone to help us and not one person came to the front said anything or acknowledged we were there. In that time two employees in the back clearly saw us and walked past leaving us to get frustrated and left.

  955. Very disappointed. Always loved Pizza Hut but last few orders were not good. This time I Ordered two pizzas. They were slightly warm and very little cheese. Needless to say, I will have to stop ordering from your company

  956. I recentlywent to pizzahut in chicago i ordered a large pizza an when i looked at the crust it was still doughe i took it back they would not refund me they said it was ok. If yoy need to you can contact me by mail 2117 w birchwood apt1w chicago illinios 60646

  957. I placed an order today online at 1:52 p.m. My estimated time of arrival was set at 2:22p.m. At 2:52 I placed a call to find out why my Order had not arrived. I was told by the girl on the other end that eAch order takes about 45 min. Then she proceeded to check on my order acc told me it had left the store at 2:30 and should be there shortly. Mind you that it was 2:52 and they are only 5 minutes away. At 3:10p.m. my order finally arrived, so it took 40 minutes to deliver it and when I received my order everything was cold. Suffice it to say I was not happy wIth my over all service and very reluctant to place any more orders.

  958. As of Today I have a different perspective of Pizza hut. It took two hours to get my food and pizza hut 6 minutes from my house. There were Rude and hung up on me when I called to ask how long. Pizza fries and chicken was cold. I’m just very dicussed by pizza hut at this time!

  959. I have never in my life had such a hard time trying to order pizza online!! Every time I try to order on the website or the App it won’t load or the page bounces around. I can’t even use the code when I get freebies in my email! I can’t get anywhere to enter the code! Very frustrating when sometimes the sales are only available online. I wind up calling my order in every time, and every time I tell them the website isn’t working properly.
    #FustratedPizzaLover
    Just a side note, I do have a Pizza Hut account, but it will never let me log on. I request a password change and it sends me an email saying I don’t have an account. Then I get another email saying I’m already a member. I’ve never been able to log in other than being a “guest”.

  960. I had placed an order online then when the delivery driver showed up, he asked me for my card but I forgot that I gave it to my wife to go shopping so they canceled the order. I never got my refund nor my food from pizza hut.

  961. one of the wosrt experience ever the cashier Mary Ann very rude and manager on duty James wasnt helpful at all Pompano Service Plaza Pompano Beach Florida pls contact me about matter

  962. I attempted to order a special pizza tonight, found out it was not available locally. So I was forced to use a 50% off deal at Papa Johns. Your advertising dollars have gone to waste.

  963. Very disappointed in service with delivery from the Ellenton, FL store. Have only ordered twice and no more. First time about 15 minutes it’s after estimated time. Now currently at 30 minutes and counting after an estimated 50 minute wait time. Total wait thus far 1 hour 20 minutes. Very dissatisfied!

  964. Just had dinner at south county Pizza Hut
    Tesson Ferry
    St. Louis Missouri
    Love love love Pizza Hut!
    Pizza made wrong
    He didn’t get order correct
    Left off breadsticks
    Didn’t get our wings until we left because someone gave them away
    So we took them home
    Then went to bathroom on way out and feet stuck to floor
    This Pizza Hut needs cleaned up and more efficient staff
    🙁 We give it a D-
    And we eat Pizza Hut all the time
    But not again at this one

  965. Well where do I start OK I ordered my food at 6:01 I didn’t received it until 7.20 then I paid .60 for ranch didn’t get it then opened my pizza an the top is burned. I paid 30 dollars for nothing….. 706 Johnson St 2203002139 that’s not right….

  966. I just ordered two medium pizz as at the fond du lac wi 54935. Bith were totally screwed up. My sons had none of his ingredients he ordered. My daughters had ingrediants that she didn’t order. How can you guys screw this up so badly? You ruined our dinner

  967. I am sorry to say I am extremely disappointed with my local Pizza Hut. Firstly my order was 15 minutes late,band pizza was cold. Thought this was due to late delivery until my daughter took a bite of her pizza only to discover the dough was raw! I proceeded to call restaurant(239)304-3600, where the manager would not come to the phone and I was instructed to lodge a complaint online! Now my children and I have no dinner and no one seemed to want rectify the situation. I will make sure everyone I know refrains from ever ordering pizza from this establishment!
    Disappointed and hungry,
    Kari Clark

  968. We visited the Pizza Hut in Stafford, Via 22554 this evening. While the food was tasty and served to us in a reasonable timeframe, we wondered if there is a Pizza Hut policy about head coverings for those preparing the food. While not wanting to cause any problems for your employees, we noticed two employees who were working who have long hair and the one who had a full head of curly hair. While we didn’t find any hair in our food, it seemed to us that the hygenic thing to do while preparing food would be to cover the hair on your head.
    Please advise what the policy for Pizza Hut is.
    Thank you.

  969. Ordered pizza and wings. Hour and 45 minutes later called to see where it was and was told they had no such order in place from us. Asked if we wanted to place an order and then was told it would be another hour and a half before we would get it. Guess it’s for the best. Need to start eating healthy anyway. Next time I get the urge for pizza I’ll remember the last experience

  970. Do you people not answer your emails about bad customer service. I sent an email two days ago and haven’t heard a thing. Who is the general manager for the Pizza hut in the Excalibur Hotel and Casino in last vegas
    And what is his/her contact information. This experience has practically ruined my vacation

  971. My Pizza Hut experience: I would definitely like to say that the food industry is very cut-throat and competitive. It can also be extremely tiring for employees and I understand that very well, since my family has owned multiple small businesses. The experience I got at the Pizza Hut on Club Lane in Conway is unique to say the least. My family and I have been loyal customers of Pizza but the new mission of the franchise or franchisee seems to be focusing on new ingredients to pull in customers but don’t believe in values such as customer service – such shame. I ordered online and when I got there to pick-up my pizza, they did not drizzle it or add the finisher flavor on the crust (as ordered and mentioned on the receipt)- no big deal – it’s not a big deal! But they pretended that it was equivalent to moving mountains. Then I wanted to add to my order, and ordered chicken wings, but waited for 20 minutes and was told my order was ready when a service-oriented employee whose name was John found my order for me! To add to it, they never bothered to give me any of my receipts or even bother asking if I needed one.
    Customer service is not Pizza Hut’s priority anymore- I guess that means I should look for a franchise that still holds that value as their mission statement

  972. You charged me $27.50 for 2 med. pizzas, then you charged me $27.50 x3 to my bank, three charges ticket #oo34 , I’m so upset now I’m 55.00 out of my checking account for what should have been $30.50 for one order, thanks for over charging me, it’s already expensive but stealing my money is not right

  973. Wow oh wow. .sitting here waiting for my order..The 2 ladies that are working are screaming back and forth complaining about customers. I don’t think they knew I was sitting here waiting. I walk in the one is stuffing her face with food walking all around the food area. I almost just left. They have no right to complain about customers. Very dissatisfied

  974. I am currently at the Pizza Hut on Irving park and Harlem in norriage, Illinois. My server Horacio is the worst person I’ve ever encountered. He didn’t greet us he just summoned us to a table, he had NO patience at all with our orders. When I asked questions he would cut me off before I could answer. He left when I was about to give my order. And came back saying “what do you want?” I didn’t know what crust to get for my pizza and just said regular. His comment was just “well what’s regular to you????” Very rude without just explaining what’s the difference. I settled for cheese sticks because I felt so much tension from him. I will most likely never come back if he is working that shift. Get him some training please!
    Thanks Stephanie

  975. I order from pizza hut all the time, the food is normally very good, but the last two times I had a delivery, for one, it took well over an hour, where it usually takes 20-30 mins, even on a busy night. They got my order wrong again, there is no BBQ on the pizza, only sauce drizzle, and I rechecked my order to see if it was my error, it wasn’t. My food was cold, I mean cold.. Both times my order was not only wrong, but cold and everyone knows microwave ruins pizza, which it did. I’m very displeased and may end up ordering from dominoes even tho I’m not a big fan of them, but they have never gotten my order wrong our delivered me cold pizza. It’s like there’s new management that isn’t doing very well. 2 time I’ve wasted my money, and its not cheap to get a delivery.

  976. Me and several of my coworkers ate at the Greeneville, Tn Pizza Hut Friday, August 28,2015 and the service we received was awful. We ask for refills on our drinks and never received them from the waitress so we ask the guy that was finally putting some pizza on the bar and he said that wasn’t his job it was the servers job. When we paid and said something about the poor service we received to the the guy that was taking our money he just complained about how busy they were and that it was suppose to be his day off.

  977. I have previously ordered Pizza Hut online for pick up at the Homewood, AL location. I did the same tonight 8/30/2015, at 8:30 pm. I received confirmation that my order would be ready at 8:47. When my son arrived to pick up the order, they rudely stated that they do not accept online orders and that I should have called. I did not understand how I was able to order online before, but it was not acceptable tonight. I asked to speak with the manager, and they refused to get on the phone. The clerk proceeded to say that I needed to come in if I wanted an order, then continued to talk over me and hung up. I have my email confirmation, and just wanted to understand if there was a new policy. It is quite alright, as I WILL NEVER EAT AT THAT PIZZA HUT AGAIN!!!!! Especially since there is a Dominos less than one mile away, and a Little Ceasar’s directly up the hill. I am an attorney who has several lunch meetings per week and have ordered online from that location. I refuse to allow such ignorance when it comes to dealing with a franchise who hires such rude individuals, and unqualified management. I am embarrassed that you would hire such people. I am definitely spreading the word about my experience and will make sure that no one within our building, colleagues, and any courtroom deliveries are not made from Pizza Hut. I am totally dismayed by such a terrible experience. I will never visit your facilities again.

  978. Ordered from the San Antonio location on Bulverde rd. Order was a large cheesy bites pizza and an order of cheese bread. When the order arrived the pizza was ice cold and obviously had been sitting out for an extended period of time. Seems like it was a pizza that was extra and was put in my order as not to be wasted. The cheesy bread was hot and fresh so it was not a problem with the speed of the driver. For the most part the product from this location is fresh, but this pizza was the opposite of that. Trying to contact anyone regarding this was impossible as when I call the location I would be put on hold and then hung up on. I would like for someone to contact me regarding this visit considering the poor service that has already been given. Not only is a product that is delivered at this temp raise questions about the quality of staff but more importantly it raises questions of food safety and just how long has this product been sitting in a temp danger zone. Please respond

  979. Tonight I had the worst experience I ever had with a pizza first of all when I called the store they were busy so I got sent to another store by your automated system that’s store was out of Caldwell Idaho the driver could not find my location then he lied to my face about finding location after I gave him very clear directions of how to get where I was shortly after that the manager from the store called to tell me I was out of the area why did it take the order and not allow the store that I originally wanted to bring me my order do so I do not appreciate being lied to that driver had the worst attitude of anybody I’ve ever met he allowed himself to get frustrated he was damn near crying because you couldn’t find the location after I several times I’m a truck driver so I know how to give directions the lying part is unforgivable

  980. got my problem resolved to the store on Garrity Boulevard in Nampa Idaho the guy there Pablo is a good guy he’s been there for a while and he’s extremely nice he is a very good face for Pizza Hut you should hire more people like him by the way when they moved him the first time and some of the other people that work with him I stopped ordering pizzas from them the delivery driver he sent out she was extremely nice keep hiring people like this please

  981. I feel no choice but to bring attention to the incredibly poor service at the Shanghai Pizza Hut at Lin Hua Road (beginning of Line 1). There’s only one Pizza Hut in that area so there should be no doubt which one I’m talking about.

    Once seated, they left me with a menu, but then were gone and did not take my order for almost 20 minutes. Incredibly, I counted no fewer than 7 wait staff who passed my table again and again, and yet not one of them would listen to me when I said I am ready to order. It was as if I were not there at all. Some passed by, ignoring me, then went to a corner to stand with their hands behind their back.

    When finally I did get my order taken. It was one thing at a time: first a glass of water, then my coffee, finally my meal….It was as if I was supposed to drink the water first, then completely drink the coffee before the meal arrived. Is this custom?

    Finally, I had to wait for about as long to pay my bill. in fact I had to wave my money vigorously in the air till finally someone saw it and came over and collected my money. No wonder there’s no tipping in China!

  982. Hello. I placed this order which was a medium pizza extra sauce, extra pepperoni, extra mushrooms and extra pineapple. There was none of the extras. There was extra cheese! I am not happy. It’s late now and I can’t call to have it fixed. It also too the driver 40 min to get to my house. The pizza was cold & soggy, the dough not cooked all the way through. I’ve ordered late night many times in the past. This is the absolute worst experience I’ve had receiving a delivery. I normally tip about 10$ because I order late & appreciate it very much. I don’t know what’s going on that they wouldn’t cook or read the instructions on the order. Also I asked for napkins and peppers and plates and she said she didn’t have any. That’s a first also.
    Thank you,
    Hayley Paige
    YOUR ORDER – 3150831012150001181030537
    Placed on August 30 at 11:21 PM

  983. I am order number 3150831105425001182013452 and i have a complaint. my pizza didn’t arrive until an hour after the estimated time and the pizza wasn’t even the correct order. I ordered a pretzel crust and received a normal pizza crust with salt on it.

  984. On august 23 at 7:45 pm I walked into the Pizza Hut in fayette alabama though I’ve lost a lot of weight I wonder if this is why I waited for 1/12 hrs and everyone who came in after me 14 people were seated immediately at almost closing a young lady who works asked if they could help me with something no i don’t think Pizza Hut can ever help me again I know I’m only one person but ones make hundreds

  985. ordered a large pepperoni pizza with double cheese in Marinette, WI. What I got was a pizza barely covered with cheese, almost as if instead of doubling the cheese they cut it in half. And still charged me $1.99 extra for it. Some slices had 1 piece of pepperoni, very disappointed, this is why I go to Papa Murphy’s or Bothers Three.

  986. I ordered the big dinner box online because my partner wanted boneless wings and I figured I could eat pizza while she had wings. I completed my order online and drove across town to

  987. I ordered the big dinner box online from the Palmetto Street location in Florence, SC. My order included boneless wings because my fiance wanted bone out wings, and in truth the entire reason we ordered pizza Hut was because it was the nearest place to get the wings. I completed the order online and drove across town to pick it up. Upon arrival I was told the wait would be longer than previously told, and then I was told my order was ready. Three minutes later, still waiting, I was told that they were put of bone out wings and would this be okay? I told them no, it was not okay, and was given no apology and no attempt made to make the situation right or compensate me for the extra time waiting or my incorrect order. No compromise between items, no offer to have them brought from one of the three other area pizza huts, not even the offer that I could drive to one of them and pick up the wings. I was just S.O.L. Well, my fiance was S.O.L.
    I’ve worked in customer service for over a decade and this was just plain disappointing. I didn’t have time to pick up anything else, and though I tried to talk her into the bone in wings she won’t eat them, so now she’ll have no dinner before work tonight.
    I suggest that if a restaurant is out of a product it should be disabled as an option when ordering online, or failing that, when an order comes through and there’s an issue someone from the restaurant should call and notify. Isn’t that the purpose of asking for a name and number when ordering online? I would like a response to how this failure could be permitted, especially when the manager was one of the employees in the restaurant at the time, untrained in proper customer service as he is. I would also like to know what will be done to make this right, better, or at the least not as dismal and abysmal a disappointment as it currently is.
    Sincerely,
    M. Wright.

  988. Pizza Hut in Camilla,GA has poor customer service I’m very unhappy! They told me my order would be ready in 20 mins,when I arrived my order still wasn’t ready. I had to go on the inside & was told they didn’t have the pepperoni on it & they were making me another one

  989. Pizza Hut in Camilla,GA has poor customer service I’m very unhappy. I was told it would be 20 mins for my order I arrived around 30-35 mins later. I waited at the window after I paid I waited so long that I went inside. Then was told they didn’t have the pepperoni so she was making me another one that would be another 10 mins. All I wanted was pepperoni,ham,bacon,& pineapples. I got ham & pineapples; I drove from Pelham. On top of that I’m pregnant & that is what I was craving I’m pissed.

  990. My order was delivered at 9pm after having a 745pm delivery time and it was cold. The worst service I have ever had from any restaurant. I will not be ordering Pizza Hut ever again. I am a single mom with stage 4 metastasized breast cancer. Delivery is my only option when I am not feeling well enough to cook for my children. This upsets me; and my children are up late just to eat dinner on a school night. With a combination of chemotherapy and radiation it is taking most of my energy to write this, yet I must! I have to say this was by far the worst experience that I have ever had. I called my local delivery restaurant twice and was told 2 different things. Terrible! Terrible! Terrible!

    Sadly,

    Kaleia L Hayes

  991. On aug 31,2015 we had purchased 2 pan pizzas from your derby ny location, one had black olives on it, I started to eat a piece and bit into something hard, it was a olive pit that cracked my tooth. I have never had a problem like that in my life, it now makes me think after knowing a dentist bill is gonna happen – never get a Pizza Hut pizza again!!!!!

  992. I ordered my pizza at 5:48 p.m. from the same Pizza Hut in Hollywood Florida that I always order it from after I order the pizza I realized my phone died so I called them to give them my alternate phone number.I request to please give the driver this new number because they always get lost trying to find my house. 40 minutes later I call again the manager Tamara tells me all the girl did not write the number down, 20 minutes later the driver called my number and tells me he’s back at the pizza shop that he cannot find my house I requested for manager. I told the manager please deliver my pizza fresh she told me know she would not do that it was not their fault that I did not give them a good phone number remind u i order pizza there all the time. This is not good customer service and I advised her of that.. Way to go Pizza Hut you just lost a customer

  993. Recently went to a pizza Hut in Alabama unit number 001620. Made a trip to the lunch buffet I had 3 pieces of pizza and no salad because there wasn’t any. My husband got 4 pieces of pizza and we both got drinks. That was all the pizza that was served. No more was put out for anyone. I’m sorry I love pizza Hut but I don’t feel 17.98 is a fair price for that little bit of pizza. If we had known we could have ordered a large pizza to go. Please educate your employees so that people don’t feel cheated when they come to pizza hut

  994. Ordered cheesy bites pizza and no cheese in bites. Order was wrong and food was cold. When speaking with manager she was very, very rude. Very poor customer service.

  995. Wrong crust and cold wings. Took 90 minutes for delivery instead of 50 like online stated. Called for a solution and was told no refunds can be given. Options were 1. Wait another 90 minutes for correct order or 2. Take a $10 credit for a future order. What will be the real solution??? #026176 WLA 207-7748 is store. I was told crust is free! What does that even mean?

  996. I have know idea why my classic pizza Doughy in the middle ?
    The oven does not cook any longer ?
    I TOOK A SURVEY FOR PIZZA HUT AND THEY SENT CODE THAT IS NOT VALID !!

    SAY WHAT !!

  997. Just placed an online order that said would be here in 30 mins, after an hour I called store, what a mess!!! My order is lost and still waiting 3 hrs later for A manager to call me back to refund my money they took! If I hadn’t called I would have been charged and gotten nothing!
    They weren’t informing customers that it was 3+ hrs for delivery!!! Very upset and probably will never spend money at Pizza Hut again !
    Sure I will hear nothing from this post either, looks like no one else has!
    The store is 21st and mitthoeffer rd indpls, in.
    I’ve been a customer there for 40 years!

  998. Pizza Hut is the worst place ever. I will never eat from another pizza hut ever, you guys suck. Its no wonder that you guys have droplets to the bottom of all pizza places. You guys suck.

  999. hi. repeat customer. crescent city, calif. on weekends foof is great. weekdays it’s awful, and tonight was the worst. they got one pizza wrong, sloppy, not fully cooked, heavy sauce and cheese when we said light, no plates when we asked, and because they were short a delivery driver they were late and the food was not hot. 40 bucks mostly wasted. 🙁 no, i didn’t call them. i don’t want the same bad cook to make a new pizza! can i please get a free pizza next time? the chicken wasn’t bad and i can nuke the brownies later, but one pizza was awful. it was the special medium pizzas. online it said half hour but it was almost an hour i think. very sad and don’t feel well after the undercooked pizza. thank you.
    sillhouette and shadow dragon. we are signed up at spirit1@spiritbones.org but i check emails more often than shadow does.

  1000. I have been ordering from this store about every week. I love the honey sriracha and Peruvian peppers. My order last night was horrible, if it weren’t so late and I had stuff to do I would have returned it. The pizza was cut horribly, barely any toppings, and no sauce on the crust. Out of all orders except when marinara was used in error this was the worst. Order was placed on line 3150903181217001181027417.

  1001. last night we ordered two pizzas from the store at 11841 Palm Beach Blvd Suite 116 Fort Myers, FL 33905 (239) 694-0374 it was the worst pizza we have ever had it was cold when picked up in addition the thin crust was way over baked and hard and had virtually no sauce, cheese or toppings. We will not be using the store again.

  1002. last night we ordered two pizza from the store at 11841 Palm Beach Blvd Suite 116 Fort Myers, FL 33905 (239) 694-0374 it was the worst pizza we have ever had it was cold when picked up in addition the thin crust was way over baked and hard and had virtually no sauce, cheese or toppings. We will not be using the store again

  1003. I ordered my phone online and it said it would be reading at 11:18 so I went to the window waited for over 5 min before anyone came to the drive through then my food was not i even ready yet it was not ready untl 11:28 not pleased at all

  1004. i meant to sayI ordered my food online and it said it would be ready at 11:18 so I went to the window waited for over 5 min before anyone came to the drive through then my food was not i even ready yet it was not ready untl 11:28 not pleased at all

  1005. I was at store 004270 at 12:35 pm i was waited on at 12:39pm I was the only customer in the store at the time i was in the store alone with staff for 36 mins until i finally canceled the order dur to the fact i was 5 mins late going back to work i have meds i have to take with food so i figured a personal pan pizza would be fast clearly i was wrong i had to yell to the back while 3 employees a driver talked while i stayed up front with no one checking on me or to even give me an update on my order i am very dissatisfied honestly dont think ill ever go back to that store i wohld greatly appropriate if someone would respond back to me

  1006. I phoned in an order to the Franklin, IN Pizza Hut Wednesday evening. When I arrived to pickup my order, they had only made one pizza. I waited an additional 20 minutes for the 2nd pizza while the first sat on the counter. While waiting I noted how filthy the store was and that my feet kept sticking to the floor. My buddy went to use the bathroom and said it was a disaster area. The employees continued to behave rudely during the entirety of my visit. When I asked the status of my order it became apparent that the pizza still had not been made! I told the cashier to just return my cash and we would leave. Finally after getting the run around, I got my money back. As I started to leave the cashier printed off a long receipt and stated that I needed to fill it out. I refused and heard the other ‘smart guy’ mocking me as I left. I remained calm because I do not wish to lower myself to the level of these classy employees.
    Needless to say, I have had other bad experiences at the Terre Haute locations but none quite like this. My family will no longer be visiting any Pizza Hut locations as it is obvious that they are not the restraunt they used to be.

  1007. We ordered A pizza on line today
    9/4 at 3:15 PM for delivery at 5:45PM the order was deli ered at 6:15pm. When you have 2 plus hours this is just not acceptable. I clued the store in osceola, in and was basically told they had all the drivers out before out but offered nothing else. May have to go to papa next time.

    Chuck Bultinck

  1008. We ordered a large supreme pizza on 9-3-15.
    The dilivery guy did his job. But the pizza was nothing but 2 inches of pizza sauce and barely any toppings.. Pizza Hut in corinth,ms is to stingy with toppings.. I highly doubt I will buy pizza there again..

  1009. i decided to use the online order system and decided to pay with credit card. I order at the location on 8100 Castor Avenue Philadelphia pa. I placed the order at 536pm was given a delivery 613pm. At 640pm i decided to call because my food had not arrived. I was told it was on its way. 7pm i call back and the manager gets on the phone and say “we came to your house and called your phone and no one answered so the delivery guy came back” all LIES they placed the money back on the card but the service from management was absolutely horrible. No apologies, no accommodations NOTHING. I will never order again. Worst experience

  1010. Worst experience at a restaurant ever. Jordan the manager at the pizza hut in Milwaukee wisconsin at 3921 76th st 53220 deserves to be fired immediately he made my wife and kids wait over 30 minutes for there food and when my wife asked nicely what was going on that they were out of personal pizzas. So my wife asked for her money back and he went ballistic yelling at her and slammed her money down on the table in front of my 3 and 5 year old scaring the he’ll out of them. But my wife didn’t pay cash and wanted back on her credit card and he told her too bad that’s all she was getting and this is the short version he did even more to her and many other customers just walked out when they saw the way he was treating my family. Pizza Hut should be disgraced by this guy. I am far from done with this I will go on every social media website I can and let everyone know about this experience until I am contacted about this incident.

  1011. No wonder why you guys are going out of business your only as good as your employees and they are terrible. I will never step into another pizza hut again.

  1012. This evening my husband and I went to the Pizza Hut on National Road, Wheeling, WV 26003. When we were seated, we placed our order which consisted of a sandwich and a medium pizza. Fifteen minutes later, we were told our order would be out in a few minutes as they had several take out orders. We were never given plates for the pizza. A party of four who arrived ten minutes after we did, received their pan pizza, we were still waiting. Ten minutes later, I went up to the counter, told our waitress who acted like she never saw me before, that others who arrived after received their food while we still waited. After another five minutes that same table of people, received two more medium sized pizza. At this point we left. This is the second time we had to wait forever for our food but it will be the last time. People should not have to wait forty minutes and still not get their food. This was very disappointing and I will not go through this again. I will be sure to warn my friends about going to Pizza Hut. Something needs to change if you want returning customers.

  1013. Went to a pizza hut in Pensacola,fl.
    Waited ten minutes and left as two other people were taken care of before me even though I was there first.they didn’t even acknowledge I was there

  1014. We visited your place of business on 9/04…9119 Annapolis Rd
    Lanham, MD 20706. Your CSR Wendy did not possess good customer service. She acted like she did not want to take orders.. One customer had a credit card payment to sign.. She threw the pen instead of handing her the pen.. Not sure if she was upset she could not leave or what.. She needs more training..

  1015. We visited your place of business on 9/04…9119 Annapolis Rd
    Lanham, MD 20706. Your CSR Wendy did not possess good customer service. She acted like she did not want to take orders.. One customer had a credit card payment to sign.. She threw the pen instead of handing her the pen.. Not sure if she was upset she could not leave or what.. She needs more training..

  1016. Hello my name is Brittany and I am very upset about your quality of your food. I am a pizza lover, I eat pizza at least three times a week. Every time I go to your location on randleman rd Greensboro nc I receive the most nastiest cheesie bread from this location every time I order them and as much money as u spend during the week there I feel like I should get great quality of food, not even just for me but for every customer that you have. The cheese on the bread is brunt not cheesie at all and crust is hard. If I buy another brunt cheesie bread from Pizza Hut again I will just take my business elsewhere.

  1017. I placed a delivery order at 7507 N Power Rd in Queen Creek, AZ. The man who took my order was completely awesomd! His name was Russ and he was so helpful and I really hope he can be appreciated at his work for his amazing work ethic and helpfulness.

  1018. I have never been so infuriated in my life. I have severe food allergies. One of those allergies is tomatoes. I ordered a pizza from the Seneca SC store WITHOUT sauce because of this allergy. The pizzas we ordered came 1 hour late were cold. We were starving so I took a bite of the pizza and it had tomatoe sauce on it.I called the call center and they tried to call the local store they did not answer. I cannot tell you how scared I was. They were informed that was the reason I ordered it that way. I have itching and a swollen tongue. I hope it doesn’t get worse. Please get it touch with me asap. I have called the local store without an answer and also with the delivery person because he came back with a drink he forgot and still no response. Thank you.

  1019. I am absolutely fed up with the pizza huts in Sioux Falls. They quote an hour delivery time and 2.5 hours and 4 phone calls later still no pizza or apology. I wonder if the workers at this facility know what it’s like to be pregnant and starving. This has happened on multiple occasions. They even refuse to refund our money. I am disgusted.

  1020. Today Sept 5th 2015 some Pizza Huts in the shreveport Bossier area offered free large one topping pizzas with the coupon code Gameday. This was an amazing deal for me and my family. Unfortunately when I arrived at the Pizza Hut that I ordered my pizza from they told me that their ovens were broken and they could not honor my order. Well I didn’t only get a free pizza I also ordered one to pay cash for to give to my Dad. My complaint is that I wAs not even offered a rain check on the pizza that was advertised. I feel that this Pizza Hut found a way to get out of making free pizzas and took it. If you don’t want to honor the offer don’t make it.

  1021. By the way, I was not the only one about six people I work with showed up at the same Pizza Hut . I think it overwhelmed the workers and they didn’t want to make the orders.

  1022. Today im trying to redeem customer appreciation day
    Online order.
    But as of 9am til3pm
    It wont let ME for large 1topping free.
    How can i be compensated?

  1023. I would first like to thank you for the “GAMEDAY” promotion however I was not successful in pickup due to my local Pizzahut running out of dough. When I went to pickup at 2:05 I was notified of this and also that they were not aware of the promotion.

    They were offering thin crust to customers as an option. With all the customers coming in the staff was very helpful.

  1024. Last evening I took my family to the Dubois, Pa Pizza Hut and I’d like to share with you our experience. Although it was very busy last night our service was very poor. First we are seated at a table for 4 for our family of “5”… We make it work because we realize they are busy but they don’t even offer us a 5th chair so we graciously ask the family next to us if we could use their empty chair. We wait to order our beverages for about 10 mins then finally place our food order. Our bread sticks are brought out to us from who I assume was the manager and placed on the table… Before we could ask for plates he was gone. My husband went and took plates from the empty Buffett stack. About 10 mins later our bone less wings came out, again placed on the table ( didn’t even get a chance to see the face of this person) and they were gone. This time, no silverware. My husband once again went up to the counter asking for silverware. Once our pizza came we ate and needed drink refills, we asked a different waitress for refills or to get our waitress and after waiting, we did get refills right when we was just ready to leave. We were never offered a box for the remaining pizza we had. I have never experienced service like this. I know that places are busy and sometimes there are waits for food but the basic necessities such as plates and silverware is just plain poor service. For the money that we spent ($60) I am disappointed in my families experience and ashamed that I wasted our family dinner like this. I look forward to hearing back from someone regarding this experience. Thank you

  1025. YOUR ORDER – 3150904185543001181029838
    Placed on September 4 at 6:55 PM
    I placed this order and got this confirmation number. 2 hours later no pizza. I called the Pizza Hut listed to deliver my pizza and they had no idea that and order was placed. How can I get a confirmation number yet the store does not receive the order. Thanks my kids went without pizza. Hello Dominos ! Way to drop the ball!

  1026. Very unprofessional. Jean’s and holy the shirt. Closed a section at 8pm. Not enough meat to make my sub. Now locking the doors at 8:27pm sign says open till 11pm. Waitress walking around eating a bag of chips. Boyfriend comes in and Makes himself at home with soda. Store Lawton, ok. 2311 NW Cache rd. Don’t think I will ever go to pizza Hut again.

  1027. Hi- we had a horrible experience tonight. We are at a friends house in La Vernia, Texas, and called the local number to order pizza. We were sent to a call center and were assured that delivery was possible in this area. I ordered and then a call came in from a Canadian number and I missed the call. I called the number again and was told that my order had been canceled, I was transferred to a manager and then spent 15+ minutes on hold. No one answered. My husband then called from his phone and spoke with someone else. We ordered again and were told that it was on its way. I then received another call letting me know that they were canceling our order because we live out of the delivery area. We were charged for the pizza, yet we didn’t get it.
    We will not be ordering from Pizza Hut at all again.

  1028. Can’t tell you how extremely upset I was on Sept. 5th I tried ordering a pizza online since they had their special going, “Any Size, Any Toppings, $10.00” So I ordered, 1 Lg Pizza, extra sauce, extra cheese, reg. pepperoni. Check my cart….$12.00. I got so flustered trying to figure out what the heck, that I finally call Pizza Hut and ask? Why isn’t it $10.00? The lady informs me it is for taxes. When I inform her “there are no taxes on food….we’re not eating it there”. Then she tells me it’s because I ordered “extra” sauce and cheese…I asked her if she realizes how rediculous that sounds…so if I ordered a lg pizza with 12 toppings that would be okay? Then it would be just $10.00 but since I only ordered a pizza with one item and two extras (saving them the cost of 7 other toppings) it’s gonna cost me an additional $2.00. Does that even make sense to YOU??? And, instead of agreeing with me, apologizing to me for not being the one who makes the rules….she fans my flame by repeating what she previously said. To which I commented, YES! I HEARD YOU THE FIRST TIME. So, then what does ANY size, ANY toppings mean to you? As she kindly gives me the brush off and tells me that she will connect me to the Pizza Hut in my area.
    And I just hung up. I’m not gonna fight over $2.00 just to have someone spit (or whatever else people nastily do to other people’s food). I don’t trust people in this day and age…which falls right in line with PIZZA HUTS FALSE ADVERTISEMENT!!!!

  1029. My family and I were recently at the Lewisburg location in PA. Everything seemed OK, but the waitress rushed us, then instead of paying attention to us, she talked amongst coworkers while we patiently waited for our check. I believe her boyfriend was more important than her customers since she discussed him so much to the other coworker. Meanwhile, I had already cleared the table. Her job was pretty much done for her. We get to the checkout to pay and she looks at the bill and says that she actually undercharged us and now has to add onto our bill. I’m not ecstatic about the customer service my family received in Lewisburg.

  1030. We just left the London, OH location and were extremely dissatisfied. There was garlic on the hand tossed crust, which we’ve never ordered or had before. We mentioned it to our server Amanda, and she said that it’s been like that since she’s worked there which was over a year. I informed her that we have NEVER had garlic on our crust. She rebuttaled with “you have to order it without garlic”. Which, like I said, we have never had to do. Amanda, our server, was very doped up. Her eyes were glassy and her pupils were dialated. She had a hard time doing her job. Like walking and leaving her order pad everywhere. She was not personable either.
    On our other pizza (thin crust) there was an unusual amount of crust left over at the top of each slice. It was prepared very sloppily. Half of it had too much sauce, the other half had barely any. Apparently, the cook was high also. The bathrooms were dirty, and they had a very inappropriate show for families with children on the television. Vulgar language and humor. By far the worst experience we have ever had. Not likely to go back.

  1031. This is the third time I order from this location the only one that delivers to my area and again Pizza cold it is a wreck inside of the box and the driver was late 20 minutes I used to like Pizza Hut but then you started given franchise 2 people don’t know how to run a business I’m not pleased at all with my experience with pizza hut.

  1032. I ordered from Pizza Hut 80 highway 17 south north Myrtle beach sc phone number 843-249-7777.
    My order was supposed to be delivered at 812pm, over an hour later the driver calls to say he is on his way He drove up about 10 minutes later. We asked if he planned on discounting the pizza, he tried to laugh it off but after figuring out we were serious he told us it wasn’t his fault he had been “helping people” We told him we would take the order if it would be discounted. He threw the pizza back in his car and said he wasn’t dealing with us and SPED out of the complex We started calling the store about 830, it’s now 930 and they have yet to answer (website says they are open till 11)
    If the service wasn’t bad enough, the rude driver certainly finished the job!! This will be my last order to Pizza Hut I will go somewhere with better customer service. Thanks for ruining night 1 of my vacation!!

  1033. True story 8:20 Sunday night order pizza, delivery time quoted 50 min. Assumed they are really busy, 9:11 no pizza call # listed on order,this is a circle jerk # they will contact store, 9:30plus pizza comes, driver does not have clue asks how I am doing of course I say not good people are waiting, open pizza cold and a mess, call back lady in Texas asks what can do to make it right, I tell her send me a coupon for the pizza price to my email, she says can’t do, offers to make a pizza have it deliver in a half hour, this is asinine if it did get deliver in half hour my gusts would have waited 2 hours for pizza. ? If it couldn’t be done in 50 min. But 70 min. Why should I believe 30 min now. The delivery driver excuse was a new cook that evidently makes cold pizzas, if you can’t deliver be honest with the customer tell him or her at order time don’t lie. Order#3150906202123001182030226, learn the kiss principle it worked extremely well for my business, correct this customer isolation setup or you will not survive or prosper as long as you could have.

  1034. I was just at the pizza Hut in grafton ND and was told they do not honor the nationally advertised specials that are out right now such as the ANY PIZZA for $10….my opinion? The advertisements are false if they are not honored

  1035. My family and i just went on vacation at Lake of the Ozarks. On September 6, 2015 we went to your location on US 54 Osage Beach. We got there around 6 and it was dead inside. The gentleman took our order. We waited and waited. Soon other people came in and ordered. Soon it came to 7:40 i noticed 3 different groups gotten their pizza. I don’t know what happened, but we were there before anybody else and my kids have a bedtime at 8. We are very upset about this and left. I hope the Pizza Hut will keep this from happening again. Thank you for taking your time to read this. Matthew Foster

  1036. Hi Pizza Hut!
    I’ve been ordering almost on a weekly basis from you guys and I always get a stuffed crust pizza with breadsticks and I always order 3 extra sauces. So I know extra sauces are only .75$ but the past almost 6 or 7 times I’ve ordered delivery they only give me 1 sauce but I always pay for the extras I didn’t get. Since I was only .75$ I didn’t care much but last night it happened AGAIN …I really don’t wanna be a pain but I don’t wanna pay for something I don’t get. I LOVE the marinara sauce that’s why I ask for so many but I haven’t gotten extra in months….I hope you can either relay a message or help me out. I ordered from the Pizza Hut in Cortland NY 13045 on Tompkins street.
    Thank you very much and sorry to bother you

    Sincerely
    Trista smith

  1037. I have been ordering from the Pizza Hut off Main Street in noble Oklahoma for about a year and the past 2 months it’s has been horrible service wise. I ordered a delivery pizza and it came to my door upside down. 2 weeks later I ordered again and they over charged me and did not include some of my side items. Then over and over again the sauce drizzle had been left off my pizza. At this moment right now 750 pm I am waiting for my pizza that I ordered at 620 to be ready at 730. It was not deliver and I showed up promptly 5 mins after 730. As of right now I am not impressed with the customer service the ordered says on the recipt it is fingered ready by 730 and it was 25 min late.

  1038. I was just in the store at 624 courthouse Rd in Gulfport MS. It is 7:50pm here. First off I stood there to place an order for 4 minutes and was not acknowledged in ANY way. So I left. Also the ‘man’ that was there must have lost 30 lbs because his waistband was at least 3 inches below his underwear. I will NEVER go to this store again. The customer ‘service’ let alone the unsanitary situation thoroughly disgusted me. I have always stood by pizza hut as being top in the pizza field.

  1039. The new automated system is garbage. How stupid to throw customer service out the window for an foreign call center. No longer a customer!!!!

  1040. Will never order Pizza Hut in Benton Illinois ever again. We ordered the 2 large pizzas with breadsticks, chicken wings, and a 2-liter of Pepsi. After an hour and 20 minutes my pizza finally shows up, but he forgot my soda and had to go back and get it. We got the pizza inside and it was cold and old looking was probably the worse pizza I had gotten from there. I contact the store and was taken care of poorly, took down my phone number and said I have a $25 credit. I go to use the credit they gave me to resolve the issue and I had to call 3 different times to get the credit then they wouldn’t deliver. Worse experience I have ever dealt with with any pizza place ever!!!!

  1041. Got two pizzas last Sat in Lees Summit. Mo.
    The pepperoni was hard as a rock . Hawaiian was almost raw. Took back but the help was rude because I wanted another one. Will never go there again. Even the second one was awful!!!

  1042. I want to apologize for taking so long to write this however I am doing it now.
    We were in Houghtom, MI at store #8419 for lunch on 8/17/15. We were in town brining our daughter to school at MTU. We went it and the aservice was fantastic. The waitress Kayla was beyond awesome. We ordered and she made a suggestion and as there was a special going on that was only $2 more than what we were going to order. She was attentive, friendly and professional. When we go back to Houghton for any reason we we will make the attempt to go back to that Pizza Hut just because of her. You need to keep her. She is the emodiment of customer service. Thank you.

    Dean Newton

  1043. I received two of the worst pizzas I have ever seen! As a former manager for Pizza Hut I promptly called the manager who simply offered a credit for the price and I told him that I was primarily calling him to let him know how bad the product they are putting out is and he seem disinterested at best. Now when I called to use my credit it was not in the computer and that my friend is the final straw if you care the least about your company and your customers then this store needs a complete overhaul! Boston Rd Pizza Hut 718605. I tell you what pay me 50k a year plus bonuses and I will right that for you! Please forward this to the appropriate A.M.

  1044. Hello I am from California visiting my cousin in Mitchell South Dakota. on Wed. sept. 2 my cousin took me and another friend out to lunch at the wing pizza hut on Havens in Mitchell. there was a person standing at the corner with a sign that read pizza buffet $4.99. IF there was any other writing on the sign it was not visible from the car. So we went in and got 3 buffets. We could not afford the drinks as my cousin is on disability. So when he went to pay. We had been charged 6.39 three times. Which we thought would be 4.99 per person 3 times. when I called the store today they said the buffet is only 4.99 if we get a beverage with the buffet and then we don’t pay for the drink. To me this is a real scam and bait and switch. Especially for people on a tight budget. Plus my cousin is legally blind. I just want you and your company to know that I think we were really taken advantage of the $4.99. deal. I don’t know how your company works or what the intentions of the company are but it is a bad deal. I will tell everyone that I know to go to pizza ranch. Or why couldn’t the girl that took our order say to us would you like the 4.99 buffet deal? and proceed to tell us how it worked. It surely wasn’t as simple as the little sign out on the street corner. I would be interested in what you have to say. One customer that really got taken at the Pizza Hut in Mitchell, South Dakota. Maybe we can call a local news station and have our story on the news. thank you, Nancy

  1045. On monday, I ordered 3 large pizzas. 1 supreme, 1 meat and one pepperoni. I live 30 minutes away so didnt get to see my pizza until then. The supreme had no toppings and neither did the meat. I called and talked to a manager and he was of no help. I order from here all the time, Hopkinsville, ky needs to get it together. After bring promised a manager would call me back, it’s been 2 days and no one has bothered. Thanks for a crappy holiday meal, I appreciate it. You can feel free to message me at the email I provided. Kenny was the first manager who was hateful as well.

  1046. Called placed order I had a credit and the young lady was rude, asked for the manager she was really rude didn’t want to give me the credit, this manager is always rude

  1047. I have visited Pizza Hut in Georgetown, SC twice since they rebuild. The first time I was there, my family and I order three pizzas with hand tossed crust. When we got the pizza it really didn’t look appetizing because of all the grease floating around on top of the pizza. When we picked it up the crust was so thin and soak in grease. I asked to see the manager and he came over with an attitude from the beginning. We told him about the pizza and he said we must have liked it because it was half gone. So I showed him out plates and pizzas were on our plates barely eaten. I told him that this was unsatisfactory and we shouldn’t have to pay for it. So then he said, he will take a couple of dollars off our orders. We paid and left because we didn’t want to start a scene. The second I ordered a personal pan pizza with extra cheese. When I picked it up, all I saw was dry dough, no sauce, and a little bit of cheese. So I asked them to remake it for me. The second one came out worst than the first one. The cashier asked what I thought of the pizza and I told her it look awful. She looked at me like I was crazy. I have been to other Pizza Huts and had better service, I just don’t like the way this PIzza Hut treats people and their quality of food they are putting out and expecting people to pay for it!

  1048. Hello, unfortunately I would like to leave negative feedback on a recent experience. On Saturday 9/5 Pizza Hut offered a promotion for a free large one topping pizza with using a promo given during College Game Day. I gladly watched because my family loves Pizza Hut and this promo made me feel like the franchise was giving back to loyal customers. So upon receiving the promo I placed a future order with the West Chester PA store to be picked up Wednesday 9/9. After picking up the pizza I looked at it once back in my car and honestly said out loud “wow that’s a really bad looking pizza”. However I did not make a fuss because the pizza was free and just hoped it tastes better than it looked. That was not the case. The pizza tasted old and it barely had any sauce or cheese. Just because a pizza is free I wouldn’t think it has to be of bad quality. I’ve never had an experience like this at Pizza Hut and have always been satisfied. However, with an experience like this it makes me leery of ordering because I may get a bad product just because it was discounted or free. Please take my criticism as a chance to show your employees that care should still be taken even on the busiest of days or special days. Thank you

  1049. I ordered a pizza on the phone and I didn’t get the friendliest of service. after asking a question about a coupon, the person on the phone did not know the answer and had to ask the manager where I was then put on hold for about 4 minutes. then a different person came on the phone without answering my question. I repeated myself and finally got an answer. they then asked me if I wanted to order and I was asking my sister what she wanted and not answering for a few seconds. After they asked me if I wanted to order, five seconds later they said “excuse me but would you like to order” in a rude tone. I feel like this whole process was a little hectic and not worth this much aggrivation.

  1050. Ordered for delivery online. Employee from location called saying they do not deliver to my address (same zip code). When I asked why the online website would offer delivery, she said “I don’t know, I work here-I don’t handle the website.” Rude and sarcastic. Ordered was canceled, called customer service and spoke with rep who sounded bored, distracted and not interested. not expecting the best service at Pizza Hut but I never tolerate TERRIBLE service. What a way to lose customers and be awful.

  1051. I ordered online a straight forward primo meat pizza with cheesy crust. A pepperoni pizza arrived with very few pepperoni and no other meat. It took five minutes or longer to get someone to answer the phone at the store and then I was told they would send a new pizza in 45 minutes and exchange it for the incorrect pizza. I already waited 45 Minutes. My family member had to go to work without eating. I will never order from Pizza Hut online by phone or in person. I will also tell anyone who listens about my experience. The store handled the error horribly. No apology. No responsibility. They didn’t give a crap. It’s amazing you stay in business with such piss poor customer service.

  1052. Hi
    My name is Afshin Isadvestar and I have more than four years experience in pizza delivery. Right now I apply in more than 10 store near mesa, Az (85203) and also I did some interview too but none of them hired me. When I was asking them why you are not hiring me they said to me we hire another person. Actually I asked several of their drivers and they told me most of the managers hire their friends first. I have four years experience and clean driving record, I think this is not fair they don’t hire me. Please help me and tell me how can I get a job in pizza hut.
    Sincerely
    Afshin

  1053. Hello,
    I ordered from your Jennings Louisiana store. I had $43 worth of food and my one year old son in my arms. Usually I get help bringing my food out, but this lady couldn’t get me out of the store quick enough. I ordered breadstickS, they were cold. I ordered garlic sauce and didn’t get any. it was a very rude and I’m unhappy.

  1054. My wife and I just left your Loganville, Ga. store half an hour ago Friday Sept. 11. We were the only people in the whole place except for 2 people that were finishing their food. After placing our order, we waited 25 minutes. That is when my wife watched the “waitress” enter our order into the computer. The “waitress” then hurried right to our table and said it would be about 9 minutes for our personal pan pizzas. We asked why it was taking so long and she LIED and claimed they were short staffed. WE WERE THE ONLY 2 PEOPLE IN THE WHOLE PLACE!!!!!!!!! One person should have been able to handle us, I saw 3 different workers there with my own eyes. I have better things to do than wait that long for personal pans. Do you remember when your company had a 5 minute money back if not at the table on these things. I haven’t been in a pizza hut in a few years and it will be a few more before I try again. You used to be the place to go to, but Johnnys is making you look like a bunch of fools. I will continue to drive the extra distance for Johnnys from here on instead of your place. Tell your employees to make up a somewhat believable lie if they are going to be so lazy at their jobs.

  1055. I’m not one to usually complain but I work in customer service myself and this experience has been bothering me all week. On Monday my aunt called to order dinner for our family. First of all the lady that took my aunts order seemed to have no idea what she was doing. We ordered the football deal. They were out of pan pizza and Asian wings so we actually didn’t even get to order half of what we wanted. We also ordered the cheese crust pizza, which I paid extra for and when we received our food it was cold and they made both pizzas regular crust. No cheese crust. I wouldn’t even be so irritated about the wrong order but I did pay extra for it. The whole experience was terrible and if I ever go back it won’t be for a long time. Hopefully they get it together.

  1056. Just had the poorest display of customer service I have ever seen I my life! Tried to call in an order to the Amory,Mississippi store. The person who answered the phone ask for the address 3 times did not understand south even after it was spelled out to them and finally hung up the phone on me! If this is the new Pizza Hut customer service policy I’m done with you! Not the way to treat customers!

  1057. Last night I had the displeasure to visit the pizza hut in Baker, Louisiana. I ordered two large pizzas. The both looked more like medium pizzas. The worst part was yet to come. Both pizzas were just terrible. I have been a faithful customer of pizza hut for as long as t hey have been serving pizzas. However, the pizzas I received on 9/10/15 were terrible. We had five people over and none of the five people could even eat one slice. The crust had a terrible taste and the pizza itself was disgusting. We ended up having to throw the pizza away and go out for more food. Terribly disappointed with the quality of the pizzas. Please, try to correct this problem.

  1058. Today my husband and I went to the pizza hut in desoto Missouri to pick up and order that we placed online yesterday to be ready at 630 pm tonight. We get there and the kid who took our money tells us “they haven’t gotten to our order yet” I ask him why? I placed the order online yesterday! He tells me they wee busy why they haven’t gotten to our order yet. This is inexcusable because one places timed orders to be ready when you order it. This pizza hut store sucks…we will never be back…and I am telling everyone on Facebook and in real life about east happened and to stay away from this ghetto hole in the wall.

  1059. I ordered a medium pizza at 9:00 on September 11th. It is now 12:16 am and i still have not gotten my pizza. I have tried calling, they hang up on me. Before that, the driver called me 6 times for my address. This store is located in oakland park blvd, florida.

  1060. Horrible. One person working in the store. Felt bad for her. Cutting labor to sacrifice customer service doesn’t work. Not only did I wait 25 minutes for my pizza at the store to be told that my pizzas had not even been started. Always order from that store and this is the norm after labor day. Horrendous way to treat employees and customers. Just wanted to enjoy some pizza today. And couldn’t

  1061. Horrendous. Just wanted a couple of pizzas today and was told would be 45 minutes before ready. That was okay with me. Gotto store and only one person working.Waited 25 minutes and was then told that my pizzas would be next tto be fixed. Cutting labor dollars and having bad customer service is stupid. Just don’t know if I can go back to pizza hut.Horrendous

  1062. Pizza Hut location in lavernia TX is by far the worst run business I have ever seen. Last time they messed up my order .this time I am waiting 35 minutes for a pizza and wings I was told would be ready in 15 and I still have no food .the staff plays around and it’s dirty on the floors and tables .I used to be a pizza Hut fan ..but no longer .this store does not give a crap about it’s customers ..no apologies. .no answer as to why ..just keep playing around. Will never order there again !!!

  1063. September 12,2015 in south Boston va we ordered $10 any pizza deal at 8:09pm we were told be ready at 9pm we got there 8:58 we were told they hadn’t even started the pizza yet. But sure first they said they didn’t have ordre. Then after we showed them the email with time order and tome ready they said it wad just placed and have to wait another hour. So we cancelled the order after we got home then they call saying our order was ready. We have gotten raw pizza before burnt or cold pizza. The manager don’t seem to care when we complain

  1064. 3 hrs after ordering food finally arrived, dried out and cold. 10 calls to the store and was hung up on 5 times. No way I’ll ever call again!!!

  1065. Hello,
    I recently placed an order at Pizza Hut on 441 Sumter S.C., while I was visiting from Columbia S.C. For a funeral. I ordered 3 pizzas in which 1 was a meat lovers large, the othe two were supreme pizzas large with thin crust on one while pan crust on the other. When my husband went to the location to pick up my order the staff was very kind & fiendly however did not show my husband our order so we did not noticed that the two supreme pizzas were in fact not supreme pizzas, I called & spoke with Dwayne the manager at your location. He informed me that it was my fault we recieved the wrong pizzas due to my husband not checking before he left the store. This was extremely inconsiderate to make a guests order incorrect only to put the blame on the guest, I had to ask for a refund in which he was happy to oblige however had no concern, he was not empathetic in any way. Sad. I them did not want to drive back to the location and simple asked for a credit for the two pizzas that were wrong! He said he would credit a while twenty dolllars to my account. All I wanted was the order I paid good money to have and not be blamed for an incorrect order I recieved. I’m very disappointed in the resolution this store manager demonstrated. I was a vote for Pizza Hut, while my peers were a vote for papa johns! You guys let me down! Thanks

  1066. Pizza Hut in Waynesboro Tn previously owned by Bruce and Daryll Howell is still selling Pizza Hut products. Last week they closed down and no longer own that particular Pizza Hut franchise bit are still selling all pizza hut products illegally. The workers are bein forced to sell all the Pizza Hut products because Bruce Howell is telling them that they do not work for Pizza Hut they work for Bruce Howell. One employee quit this past week because she wanted no part in selling Pizza Hut products illegally and Bruce the owner cussed her out and told her to get the hell out. The freezer outside is still full of Pizza Hut dough. He told all his employees that he was selling the rest of the products that were left although he didn’t own the Pizza Hut franchise anymore. Employees questioned if it was legal and Bruce told them not to worry about that because nobody would know or find out. Please check into this. Bruce is forcing these emoloyees to illegally sell pizza hut products without owning a pizza hut franchise.

  1067. Ok, so, if you’ve driven from Stanley to Dallas or over to hickory Grove road, you know there’s a Papa John’s coming. I am a BIG fan of Pizza Hut, it’s always been my favorite, but after today (except for the pizzas they will be giving me to replace the two they messed up) I WILL NOT EVER BUY FROM THE PIZZA HUT IN STANLEY AGAIN.
    Here’s what happened:
    You’d think that on first Panthers season game they (PH) would double staff. They had two guys there. Even so, we ordered our pizzas online almost 24 hours in advance!
    When we arrived they were not ready at the requested time. We waited an additional 15 min. I wasn’t too mad about that, didn’t even give them a hard time. We had our pizzas in time to get home, change, grab a plate and sit down for the kick off. no biggie.
    Then we look at the pizzas. Now, I know that they have you look at them before you leave, but the TWO ERRORS on two of the pizzas wasn’t noticeable until you look closely and then eat them. One of them had the parmesan sauce when it was supposed to have the reg sauce (mine, of course!). the ticket was correct, the pizza was incorrectly made.
    The other pizza error was that we ordered the “hut favorite” crust and it was the reg crust, that wasn’t noticeable till you ate it.
    So, this was bad enough.
    I wasn’t going to wait 45 more min for another pizza, so we sat down and I dialed PH in Stanley……it rang, literally for more 9 min 43 sec the first call then 27 min 39 sec the second!!! AND THEY NEVER ANSWERED, NOT EVEN TO ASK ME TO HOLD!!! While mine was ringing we all tried on each of our cell phones and still no answer! So that’s 5 phones, one more than 27 min, the others varying from 5-15 min and no answer?!?!? seriously!?!?!
    So, I’m submitting this to Pizza Hut corporate but I’m asking everybody in Stanley to boycott PH and support Papa John’s when they come to town.
    Late food is one thing, I can deal with that. 2 incorrect orders I will not deal with and absolutely ridiculously poor customer service loses my business forever. Jus’ sayin’

  1068. I ordered two medium pizzas tonight, which cost approx $32. After their delivery I opened the box both pizzas looked as if the toppings had been put on with absolutely no care. Some parts only had one topping their was very little hamburger or mushrooms and they were not evenly distributed. What was even more frustrating was the delivery person told me they were not busy, so you think they would have done a little better job putting my pizzas together especially for $32

  1069. Cold pizza cold cheese sticks ordered pizza with crust flavor no crust flavor was put on the pizza. Also the pizza was delivered 20 mins late. I don’t understand what the problem s with following an order so matted online. I still tipped the driver although I did not want to.

  1070. I was at store #006442 wytheville va and the wait staff was horrible our waitress Kaci did nothing for us no silverware no plates and did not even get our order right and did not even get use refills has to ask someone else also has to get my own box for leftovers and had to go to the register to get a bill that was overcharged us for what we never got worst pizzahut ever should close it

  1071. It’s getting really frustrating craving a pizza and there usually being something bad to say about it. I tried ordering a supreme, but they were out of bell peppers, onions and mushroom, that’s already half of the items that come on a supreme. I wanted to try their new BBQ pizza, but they were out of Meat balls! Really?! I give up!

  1072. How rude !!! I find it baffling that some people in customer service can be so rude. A woman at the Greenville Mississippi Pizza Hut on Highway 82 just called me to verify my online order and then she hung up on me . All I wanted was a pizza delivered to my work place . How is that a problem for a a pizza delivery place?

  1073. I ordered a pizza and they didn’t tell me they was out of round bread and made my pizza square size and charged me orginal price.

  1074. My grandmother, myself, and my two year daughter stopped at aa Pizza Hut establishment on Saturday, September 12th. We didn’t last five minutes in that store.
    All of the tables were dirty. We were not greeted at all when we came in. In fact I was almost run over by a server without a word out of him at all. We walked up to the podium to be seated where a man at the register looked at us and said nothing and a waitress came out of the kitchen and walked right by us. She did nothing to even acknowledge our existence. She did say good evening, I’ll be with you in a moment, nothing. Everyone was extremely rude. Needless to say I took my business elsewhere and most definitely will not be returning.
    I could understand if they were busy but there was one group of people in the restaurant and they had already been served their food. I didn’t see any need for us to be completely ignored.

  1075. I really love the honey sriracha pizza and always ordered it when I had a chance. Today for the first-time I was not Satisfied with my order. I ordered from 660 clovis ca. The cheese was not good it had to be bad because it looks like it did not melt at all and when we ate it I felt like Big O clumps in our mouths. it was so nasty.

  1076. i will never again order anything to eat at Pizza Hut tonight I ordered a pizza and some wings from the Pizza Hut in Kingman Arizona (2911 Stockton Hill Rd.) I ordered the pizza at 8pm the girl on the phone said it would be here at 9pm and got my debit card info !! I was waiting for my pizza to arrive when I got a call back saying the manager didn’t feel like sending out a driver since it was 7 miles away (I’ve had pizza delivered here before) I ask the managers name and they refused to give me his name saying his name was tiny !! well I drive a truck for a living and couldn’t drive to town since I was out of hours !! so I called dominos and they said they be glad to deliver so I gave them my order and my debit card info and it wouldn’t go thru because Pizza Hut debited my account for $22, tomorrow is payday so I only had $30 dollars in my account till 6am tomorrow I called Pizza Hut back and they said it would take 2 to 3 days to credit my account !! ok why did they take my order and debit my account if they weren’t going to deliver my food ?? so I guess I don’t get to eat dinner tonight because tiny and the rest of his crew are too dumb to tell the customers they aren’t going to deliver !!!

  1077. Malik khan just now
    I want to complain about ur service in Quetta Pakistan, they employ don’t serve pizza and trough the pizzas as like we doges not human being ,or some time I feel that we are bagger who are asking for pizza with money .vi request u plz give proper training of ur Quetta staff well how to serve with dignity. They charge serving fee but don’t serve.

    If u will not take action we will ban pizza hut in Quetta Pakistan

    Edit (in 5 minutes)

  1078. I ordered a pizza from the store in Huntsville, Texas. It took over an hour to get delivered to me, and when I got it, and brought it in the house, the pizza was cold, almost as if it was sitting in the fridge for 30 minutes. It’s ridiculous. NEVER ordering from Pizza Hut again. I’ll just stick to Dominos, they have never delivered me cold pizza.

  1079. I placed an order at 7:04 by phone to the Arkadelphia, AR Pizza Hut and was told that the order may take 40 minutes to be delivered. When I called at 8:28 they said that I did not place the order. I was told that they didn’t have mushrooms and green peppers when I was ordering. The first girl said that I didn’t place an order. That is when I told her about the items they were out of. I asked to talk to the manager and he stated that the order was just not sent to be made. He offered to make the order and wave the service fee. I have used the pizza hut in town for 22 years and this is the transaction that will be in my memory. Customer service for the employees is needed especially if they are answering the phone. Why would to say that the order was not placed? I hope that changes can be made to restore my opinion of your company.

  1080. I dont complain but i have too this time. I had a carry out order. I walk in cashiwr seems me . continuos to cash out customers. No greeting no acknowledgement. 2 other people come in they get greeted and sat right away, while i was just left standing there. I know my towns is racist but. Business is business. Am sorry. That is bad for business,especially in such small town of abilene ks.
    Thank you

  1081. I visited your store on bugsby way, Greenwich to purchase a take away which consisted of the 19.99 family and friends, I upgraded 1 pizza stuffed bites for 2.50 making the total 22.49.
    I received the food and left, when home I discovered that the stuffed bites were burnt so much so inedible, I decided to return all the food to see what the manager suggested to do. Well the service I received was appaling the manager (an Asian man roughly 35/40) he rummaged threw my food to prove it wasn’t burnt which clearly. It was an then threw £10 at me, I left very distraught and my partner insisted we got his name to complain. The manager refused to give us this and started swearing in Asian (my partners also Asian) I then proceeded to call the police to be informed it was a civil matter. Hence. Why I’m contacting you to resolve this matter.
    Many thanks
    N. Clark

  1082. I place an order via the phone for pick up at your location at 107th avenue and Indian School road in Avondale Arizona. I still had to wait for 25 minutes for my pizzas.When I got home the pizzas were not what I ordered. I returned to the store to get them replaced and was told there was nothing wrong with my order and if I wanted them replaced it would be 45 minutes. In turn I asked for a refund. The cashier, Chuck credited it to my debit card. The credit never appeared on my account. I spoke with the Manager and she said I needed to bring my bank statement and credit receipt to the store for a refund. I asked her to have her supervisor call me, 4 weeks have passed needless to say, no phone call or refund. I will not be returning to Pizza hut but instead support my local mom and pop pizza restaurant.

  1083. On September 5, 2015 we ordered a couple of Pizzas and bread sticks with cheese. We done this at about 5:02 pm. We arrived at the store to pick up the pizza about 5:50 pm. They rang up our pizza and we paid for it. About 10 minutes later they came to the window and informed us that they never made the food we ordered. At that time they said it would take them about 15 minutes to get it ready. We had a seat in the lobby and the finally brought our food to us about a hour later. We get in the car and are headed back home when my wife opens the bread and we discover that it is not cheese sticks but just bread sticks. Back to the store we go and when I confront them about it they tell me it was my fault. I end up waiting another 15 minutes for them to get me the cheesy bread sticks. This was at Muskogee, OK, 74401 at the store at 501 W. Shawnee Ave. This is pretty unprofessional.

  1084. I just left your Fayetteville Ar school ave location, and I can without a doubt tell you, I won’t be back for a very long time. The waitress, absolutely awful. Had absolutely no idea what she was talking about. Asked her about food when she brought drinks, then when she came back to get our order, she completely changed what she had stated in the first place. We order the box with garlic parmasean wings. She brought us our food, which took forever. We were 1 of 3 tables. The pizza, was terrible, literally sauce and bread. I have pictures to prove it. She then asked if we needed anything else, to which we asked for our wings. The wings were brought to us with a terrible garlicy sauce on them, yet, the picture shows them dry with parmasean cheese sprinkled on them. They were lack luster from start to finish. The only good thing we had, were the drinks and bread sticks. She checked on our table only once, had no explanation as to why the wings differed from the pictures, and then took 10 minutes to get us a box, because the entire medium pizza I didn’t eat is coming home with me to get the proper amount of cheese and pepperoni added to it. I have used Pizza hut as my only pizza go to, but this is my 2nd bad experience with this particular restaurant and I will no longer hold my tongue. Dominos will be receiving my business from now on, and I will be sharing my experience on yelp. And I’m sure the 2 other tables that were there will as well, because I watched her screw up their orders as well.

  1085. I had the worst pizza ever this evening. It was horrible, money wasted and my family rejected it. Few weeks ago, I ordered and my pizza was delivered without the drink. About two weeks ago, it took about two hours for me to get my pizza . I’m close to the door

  1086. ordered 2 pizzas and cheese sticks with marinara sauce, no marinara sauce with order (Pizza Hut #026699, Ticket #41, 06:56PM 09/15/15). This is not the first time for problems with this store. Called store to report missing marinara sauce, asked for manager and immediately put on hold, held for 5 minutes and called back, again ask for manager, put on hold, waited 10 minutes and finally gave up, figured this store just did not care about customers. guess I’m going to have to figure out a new place to buy pizza (by the way, my wife and I purchase at least one pizza at least once weekly). Just thought someone at Pizza Hut might be interested in why their business is going away.

  1087. Ordered a large pizza. I believe I received a medium pizza in a large box. When I call the store the clerks basically told me I was wrong. I took a picture. There is at least two inches of empty box around the pizza.

  1088. I ordered from Pizza Hut on Lorna Rd in Hoover AL. It took them over two hours to deliver the pizza. Supposedly the first one was lost b/c they took down my phone number wrong along with the wrong delivery address. Funny that they did not take my credit card information wrong b/c they charged me even after I called and complained to the manager several times. I told them that if the pizza was not free that I did not want it anymore. Well they delivered it and charged me. The store manager refuses to return my money for a crappy pizza we did not eat. After we did not receive the pizza in a hour, I had to feed my company from another pizza place that was able to deliver in 30 minutes.

  1089. Yesterday I Ordereda pizza from the harrah location Awesome Service by a young lady that even looked like she was working by herself. My total came to $10.88 I ordered the same thing today and was charged $2.00 extra for cheese on a pizza that I only had 6 toppings in didn’t say anywhere that extra cheese would be extra on a pizza that you could get up to TEN TOPPINGS… So today I paid $13.05 awful false advertisement..

  1090. Yes I am very upset about the pevely MO Pizza Hut store and how they have been with delivery and food not being hot or getting my pizza wrong this happens in the evening times

  1091. I went to the pizza hut unit# 002558 and was served by Samantha. I called in my order at 4:28 yet I still wait for my order at 5:13. They were rude when they answered the phone as well when I came in to pick up my order. Please note I inly ordered 8 hot wings. This is the absolute worst service I have had ever and the manager Tom looked lost when I asked for a refund. I will share this experience with others as well as social media because they need training on customer service and speed!

  1092. Got a pizza from the troutdale, OR location or nearest one that delivers. They delivered a burnt pizza!it was so burnt that the sausage had no moistureand the cheese was dissolvedin the crust. I called and they sent me another pizza, but didn’t offer to give me a full refund. If the Pizza Hut team wants satisified customers , they should be ready to pay for our meal if they mess up. Not take our money and think a re-do is gonna make things better. its lack of supervision and training that makes consistent businesses look bad.

  1093. I live in rogers arkansas and I called the pizza Hut on walnut street to see if they can make me a crust less pizza and they refuse I don’t understand how you all want to serve everyone but the people who can’t eat bread due to an allergy or due to a low carb diet can’t get served what they want. I know in other pizza huts around the world they get pizza like this ?????

  1094. On the back of my receipt from 09-17-15 it states complete our survey within 7 days of purchase to receive $10.00 off your next online purchase of $20 or more.
    i completed survey today, 09-18-15, and did not get the $10.00 off

  1095. First off the madill OK store has some rude workers and being g rude to customers and pizza was not toped properly was not satisfied with pizza pizza was almost 20 mins late never a call saying g they was down to one oven

  1096. I order a delivery last night at 7:08pm store number 026590
    Receit number 0154.
    Oder a Hawaiian large pizza stuffed crust, 8 pc of bone in not breaded burn buffalo hot, 2 sides of ranch and cheese and pepper packages. I wanted to make my pizza half pepperoni and half Hawaiian but on line couldn’t fi d the option. So i send the order and call the store to change the one detail in my order. Looks like the guy on the phone change my all order. I specifically told him that i had just made an online order and all i wanted to change eas the ingredients of my pizza ta make it half and half. By the time he gave me my total he said it will be $24 which suprice me because on line my payment balance was $29 i even ask him and he didn’t say anything. While i was waiting for my order the delivery guy call me asking me for my gate code which i also provide them in my online oder he ven ask me for directions on how to het to my building . I gave it to him but he never show up, i call him and he said he was making another delivery, then why bother to call me for my directions.
    He gives the oder to my husband leaves i open my food, what a disappointment, my pizza wasnt stuffed crust, was hand toss, my wings were breaded, old and they were old. They werent even hot, not sauce in them. They gave me aroud 10 packets of cheese but not peppers. This is not the only time i order from pizza hut, i am always please with their service and always receive the best service but this was the worst.

  1097. My customer service at the Ontario, Ohio Pizza Hut was well umm none existent!!!! I waited at the drive thru window for 10 minutes, a lady on the phone seen me sitting out side in my car waiting patiently on my food. No one came to say be a minute,No one came to see why I was even there! This is the third time this has happened to me. One time I used a water bottle to knock on the window to get someone’s attention which o shouldn’t have to do! This beyond rude,it’s very irresponsible of the entire staff to just ignore customers! I work in a customer service job and I have never thought to treat someone the way they repeatly treat there customers! I will never be going back to another Pizza Hut and I will be placing my experience on everything I can to let people know how Pizza Hut treats there customers like they don’t matter! Thanks 🙂

  1098. I Called in to place an order.I ordered two medium pizzas.the first pizza was half pepperoni and half Italian sausage and the other was half cheese and half pepperoni.when I got back to the house, the first pizza was correct and the second one was half beef and half pepperoni.I called them to tell them they made the pizza wrong and they told me to bring back both pizzas and they will make the half cheese and half pepperoni. I took the pizzas bk and they took the pizza that was half beef and half pepperoni and put it in the back and did not trash the pizza.meanwhile, I’m waiting for the other pizza to come out the oven while my other pizza is sitting there getting cold.by the time I got home, the first pizza was cold.they didn’t even ask me if I wanted another pizza the same way since it got cold.a I was very disappointed with the pizza.

  1099. RE: Pizza Hut Store #023525 Ticket #91 9/19/15 at 06:50PM. I placed my order online, waited 50 minutes for home delivery and then received only half of my order. When I tried to call the restaurant, I let the phone ring until it timed out because no one answered after about 30 rings. I did this 8 times before someone finally answered and asked if he I would hold, I said no and he placed me on hold anyway. I persisted calling again until he finally answered again, took my complaint and placed me on hold for a manager. I was disconnected again, Finally, I was able to speak to manager TRACY, she had an attitude at the onset, made me repeat all of my responses to her questions several times, had difficulty understanding what items in my order were missing, and could not give me an ETA on when the rest of my order would be delivered. She pretended to be empathetic and offered me a discount on my next order assuming I would EVER return to her restaurant. TRACY obviously lacks basic customer service skills that I would expect from a manager, which could be a factor in the inefficiency of this restaurant. I am writing, not for a discount, but to offer advice. TRAIN your employees, starting with management on the importance of getting the orders right. Ask them if they have ever served their family half of their meal, and then an hour later served them the rest of their meal. Pretty OUTRAGEOUS isn’t it???? Oh, and not answering ringing phones doesn’t help at all to calm an angry customer nor does a manager with an ATTITUDE!!!!

  1100. Just tried ordering a CARRYOUT order but the guy who answered the phone after putting me on hold for 8 minutes instead wanted to joke around. I told him this was for CARRYOUT, then he wanted my phone number which I gave him, he asked twhich of my home addresses this was delivering to, I told him it was for carryout again. Then he asked for my last name and I told him, he asked if I could spell it, I told him isn’t it in front of you? He laughed and the girl next to him listening in also laughed and he said yes it was but I needed to spell it. I told him I wasn’t going to, they laughed again then I told him I would call another pizza place in town, he laughed and said “good”. Then I hung up. This was8:25pm Saturday September 19, 2015. Store was on West fourth avenue in Hutchinson Kansas. Phone number 620-662-7788.

  1101. Just ordered pizza online at the Alexandria Indiana location. I ordered hand tossed with pretzel crust and got thin crust with pretzel crust with so much salt it about gagged us. Then I tried resetting my password for the mobile app and it kept sending me to a bad link Customer service was great the manager Jeff was very nice. It just looked like he was doing all the work with very little help

  1102. I frequent Pizza Hut a lot. The experience I had at the Main St store in Bridgeport WV tonight was horrible. I placed an online order and when I pulled up to get it an employee was standing outside the entrance door, smoking and messing with her hair. As I walk past her, 2 more employees walk out & light up a smoke. I get to the window & it looks like no one is working. My name was on the pick up screen saying my order would be ready at 9:51pm. I didn’t get there until 9:57pm. When a man came to the window to wait on me he said it would be ready shortly, then he walks around the counter & goes outside and lights up a smoke. The girl that was originally outside smoking is now in the restaurant & going to the doors numerous times to peak at her coworkers. When I finally got my pizza at 10:06pm, I took it home. My Lg thin n crispy was undercooked. Not crispy, almost soggy. The breadsticks were cold and hard. I only live 5 minutes from the restaurant. This was an extremely unpleasant experience. Unprofessional employees, a wait time & disgusting food. My family and I really do enjoy Pizza Hut but after this experience I will think twice before spending my money there again.

  1103. I ordered a pizza online and the pizza has not been delivered however I have already been charged.

    I called to speak with someone about it, however the representative was extremely rude and unprofessional, and refused to answer where my food was, she then hung up on me.

    I am appalled at the type of customer service I received, this is definitely not what I anticipated when deciding to place my order

  1104. This was my 1st time personally ordering from 655 Newark ave. and that will probably be my last. We ordered Friday 9/18 and my house is a few blocks away and the delivery time was a 1hr and 24 mins which was tolerable because it’s the weekend but our pizza came beyond room temperature cold but the wings and breadsticks were hot I didn’t call to complain because it was almost 10. I was the only one to eat the pizza and have s pop went the last 2 days with food poisoning. It’s sad that this happened I used to work at pizza hut as well but we tried out best to serve the best quality food possible.I’m sorry that this had to be a negative comment but thank you for your time and hopefully things can be resolved so no one has to go through it as well

  1105. Never again will I order from pizza hut. The store that I have to order from for delivery is the most incompentant store possible. This is the 3rd time ordering from them in the last 3 years. I usually stop at another location on my way home from work to avoid having to deal with them.
    Everytime I order delivery from this store it never arrives on time. On top of always being 30-55 minutes late like today the 20th sept 2015. I ordered at 2:30 pizza was supposed to be here at 3:10 and it got here at 4:05. I asked driver he said they where busy and I get that. However my pizza and breads ticks where luke warm and could tell that the pizza was cooked right after order was placed online and sat for 45 minutes waiting to be delivered. It is 2.7 miles from store to my home so giving them 15 minutes to deliver is being generous.
    Just would like a hot pizza and breadsticks instead of a greasy warm pizza and cold breadsticks.
    I’ve complained multiple times at this location to a manager and can never get a call back from store manager. I’ve left my number several times to alert manager of issue and hope they could reslove this issue.
    I have officially given up.on Pizzahut although I enjoy your pizza and love your flavored crust but ypur competitors are more consistent and provide a more fresh product and they are much faster.
    A year ago we ordered online got a confirmation that order was received by store. Showed up about 5-10 minutes late because of prior experience before with not having order ready. Showed up and pizza was not even being made. They said they did not receive order. This might have been the case but what I saw after was just unprofessional. The employees where standing around talking about rumors about the managers and other employees with vulgar language. This was after I asked for my order it ended up taking them 30 minutes while I waited to make a large 3 topping pizza because they literally stold around In a circle complaining about managers and policies. Not one employee apologized for the error or did they instantly get my order cooking they just stood there complaining.
    If this is how this restaurant is being managed I feel sorry for the customers using this restaurant because I sure never will again. I will drive the extra 5 miles to next store and always do pick up because the other store farther won’t deliver to me even after bribing the employee on the phone with a large tip.
    Just wanted to alert to the issues I’ve been having with my local store and after several attempts to contact store manager I felt this was a justified way to alert someone about the issues and employees at this location . Please check out other yelp reviews I am not the only one that has had same issues.
    Thank you
    Respectfully
    G Langenburg

  1106. Just ordered a pizza and requested the honey sriracha drizzle. When I received my pizza it was drenched in what was supposed to be just a drizzle. The pizza was literally dripping with the sauce so much so it was seaping through the box!

  1107. I recently ordered a pizza through your visa verify getting 50% off when ordering. I did not receive my 50% off. I tried numerous times to try to get the 50% off using my visa. It did not work. I am very very disappointed. I order pizza from you all the time.I guess I’ll start going back to Papa John’s it’s a lot easier. Sincerely thoroughly disgusted.

  1108. I made an order online at 5:48, it said I would receive my pizza at 7:17pm. Then realized at 5:55 pm that I forgot to order my son’s apple stuff. I called 15 times and got transferred 3 times on the new order line, and never reached anyone at the place I ordered from. Not only that, when my pizza finally got here it was cold and stalish, my wings were not up to par. The pizza Hut is right around the corner literally and to get nasty food like this is unacceptable. Nobody would like to spend their hard earned money on food that is not good. I’m very disappointed in this area Pizza Hut.

  1109. To whom it may concern,
    I have not ordered wing from Wing street in a while due to the price in my opinion is high, however the flavor is good. That being said we ordered wings the other night 3150919173400001182026499
    Placed on September 19 at 6:34 PM,and the wings were so small i could hardly hold on to them for the price i find this extremely disappointing and a total waste of money. We will not be returning for wings in the future.

  1110. I placed this order and the driver must have dropped it, the sauce on the wings was spilled on the pizza box. The wings were not fresh could hardly chew the meat, the pizza must have been sitting for a while, no sauce on the pizza even tried to heat it up and it tasted terrible. I usually am very pleased with my takeout, but this definitely missed the mark. Very hesitant to order again.
    YOUR ORDER – 3150911140557001183023575 – Germantown, MD
    Placed on September 11 at 3:05 PM
    1 Personal Pan Pizza® Pan Pizza
    Specialty Pizza: Primo Meat
    Whole Ingredients: Premium Crushed Tomato Sauce, Pepperoni, Premium Salami, Italian Sausage, Pork
    1 8 Piece – Buffalo Mild – Traditional Bone-In

  1111. I went to Pizza Hut on 9/19/2015 to pick up a carryout. When I looked in the kitchen, there was an employee with a toddler in a diaper on her side! She was sprinkling ingredients on a pizza, while this child who appeared to be sick was in her arms. I stared at her in disbelief. Then I turned to the manager who rang up my order and said, “The Board of Health does not allow this, right?” He said what? I repeated my question. He nervously said, “No”. The employee must have figured out that I was inquiring about the child, and she took the child in another part of the restaurant. To add to this, my pizza did not have the crust flavor that I wanted, nor did it have the sauce I requested. I was too upset to go back for a replacement pizza.

    I’m floored! How can a manager allow this in a public place of eating?! His name is Derrick Lamperez, RGM. This Pizza Hut #012258 is in New Iberia, LA

    Sincerely,
    Nadena Sonnier

  1112. My family loves your pizza. But the last several times I have called to place an order, it was horrible. The wait is about 5 mins before I even get to talk to a person. Half the time I get disconnected well into the wait. The people are not local, the have no idea about my town and directions. With so many other pizza places we are going to change to one of them. I like the idea of talking to someone in my town, without the long phone wait. This makes me sad, because we love your pizza, but I feel like it is such a huge process just to order a pizza.
    Sincerely, Lydia Leighton

  1113. The worst customer experience that I have ever had at any restaurant in my life and I would like to be contacted to tell my story about it. Frist of all it happen on Saturday night at the east Gadsden Alabama location I had my son call to order our pizzas one large supreme and one large bbq. He asked for his board number and was given 15. Then he asked how long he was told 20 to 25 minutes. After we Arrived We waited for our order We set in the parking lot for about 15 minutes by this time the order had been placed for over 35 minutes he pulled to the window and asked how much longer she acted like he didn’t have a order then she figured out that it was under number 25 so we paid for the pizzas and went home eat after opening them up to find out that the bbq was pork sausage he called to let them know he was getting the run around so he asked to speak with the GM and sh Was told what had happened. She never say sorry but she did say you can come back for a refund but if you come down here with an Attitude We will call the police ( why would you have someone handling your stores customer service like this ) so I took the pizzas back myself so I could ask her why When she finally came to the counter never a sorry but in her words Do you want a refund or what I asked her why she said she was going to call the cops. She said that we called them stupid Which is not true I was with him when he called I asked for the area manager phone number She took my number and said she would call me She was so good with service I’m sure that was really high on her list So please contact me I have been a customer for over 35 years and have never been treated like this My name is Danny Hamrick phone 256-613-3353

  1114. On Sunday evening I went to your store at 2840 south academy Blvd in Colorado springs. I ordered two stuff crust pizzas one meat lovers and one Hawaiian. Your employees where discourteous and very rude. The meat lovers was burnt and the Hawaiian was cold. And the toppings where messed up. When I asked them to fix it they gave so much attitude with that I just took the messed up pizzas and left. I have never been so embarrassed in my life. Me and my wife live paycheck to paycheck so we don’t get many chances to go out so to have a experience like that really sucks. I don’t think I will use that pizza hut ever again and I love you guys you make a great pizza. All I want is for this to be fixed. Thanks for listening sincerely your. John Barnes

  1115. After seeing Pizza Huts tasteless ad on ESPN’s gameday making a joke of Urban Meyers heart issues, my family will never eat Pizza Hut again. I’ve worked in healthcare and heart centers for 20 years now and think it’s a disgrace to mock someone with both heart/health issues, especially on national television. Done. I hope Pizza Hut takes a huge hit on this financially..

  1116. The food tonight was horrible, the boneless wings were over cooked and hard, the bone in wings were cold and red they weren’t even cooked, the pizza was doughy and had a piece of black n white plastic in it. This has been the worst experience. So much for a good dinner, it’s going in the trash.

  1117. I called pizza hut smiths falls this evening I asked to order three large pizzas buy on get the second and third for 5$ I called at 7;50 pm and I was told the store closed early today…. even though I received a flyer today for the $5 pizza deal I asked the person that answered the phone why they closed early when there was no notice on the door of an early closer and when I checked online it was open till 9pm.. I then asked if they could possibly just make my order before they closed early I was told no very rudely, I then suggested that I will no longer be a customer at the location and I was told very rudely again “THATS FINE” I am very disappointed with pizza hut SMITHS FALLS and how they have trained there staff on how to GREET customers and explain to them NICELY why they are closed and feel like something should be done about this.. obviously if you need to close early on a Monday the day the flyers come in the mail there should be something posted on the door or noted on the flyer poor choice of time for a staff meeting and now I am out of my opportunity of having pizza hut tonight I really hope something is done about this and I really feel like I should be appreciated for my business I hope pizza hut will do something about this poorly managed company!!!!!!!!!

  1118. Hello, I live in Meridian, MS, I have always went to Pizza Hut on North Hills street because the customer service is great. It does not matter what kind of day I’m having the Manager Mrs. Tracy is the best, she is never frowning and always has a smile on her face. She is doing a great job and just wanted you guys to know that she is the best in town.

  1119. What kind of delivery drivers ask you if you want your change back??? I just ordered from a pizza hut, delivery, the store is not even a mile away, and my order came, my total was barely $30, I paid with two 20 dollar bills, and the driver asked me if I want my change back. I know how it is to be a delivery driver, but, they already charge ,$3 dollars and for them to want your $10 and to ask for it??? Smfh, and my wings weren’t cooked all the way. I bit into one and it had blood in it. Gross. I don’t know if I will order from them again.

  1120. Sucked…. Told 20 minutes on the phone then at store to pick up they said 55 more minutes for a personal pan and breadsticks.

  1121. Placed an order online and when they were 30 minutes late I realized they had left a message on my phone that the driver had attempted delivery but no one had answered the door. But, we were home and when I tried to explain and inquire on the phone I got interrupted, and I got attitude. Then I got pissed off. I asked for a refund and we will never order Pizza Hut again.

    Pizza Hut, you need to teach your managers rule #1 – The Customer Is Always Right.

  1122. The location on 7th in Long Beach, CA… Customer Service is horrible, very rude and need more customer service training.. Can’t get your order right the they driver tell me he doesn’t have any change..If I said ok keep it would’ve been a $7 tip. When I told him to wait I’ll find the correct amount all off sudden he have change. Fast foward to tonight I call about a credit and the shift manger tells me I’m a new customer. I explain that I’m not and the argument begin…I will never order from thos rude establishment again….They use process cheese anyway

  1123. Let me start off by saying that I love Pizza Hut pizza. I could eat it for breakfast, lunch and dinner. I order about 2-4 times a week. Recently I had the worst customer service experience with the Pizza Hut on Merritt Blvd in Baltimore, Md. I called in and placed a delivery order around 2:00 in the afternoon. The rep taking my order repeated it back to me, confirmed my delivery address and that it would be there within 45 minutes. I was working, so time got away from me. An hour had gone by, so I called to check on the delivery only to be told the pizza was in the warmer and was showing as a pickup. I explained to the rep, who was not the same as the original rep who took the order, that it was a delivery. I confirmed the original call, who I talked to and that I was still interested in delivery. She put me on hold for a few minutes to come back and tell me that if I wanted delivery I would have to pay an additional $4.50 and I would get the pizza that had been sitting in the warmer for the past hour and a half. I asked to speak to a manager and was never transferred. I immediately canceled my order and have not been back to Pizza Hut since. I am an assistant store manager of a retail store. I feel that the whole situation, as simple as it was, could have definitely been handled much better. Hopefully, this can be used as a training tool so that reps can learn how to retain repeat customers and keep small simple situations – that easily fixable. I never even got an apology.

  1124. I do not know why I still order from your stores. I always schedule a delivery time but your drivers always arrive at least 15 minutes late. If this does not stop then I will take my business elsewhere.
    PERMANENTLY!!!!!!!!!!!

  1125. I ordered 2 large hand tossed pizza’s & had them delivered on Sat. Night. This was the first time I ever ordered from Pizza Hut. They had no sauce!, it tasted like cardboard with crappy cheese on it. It was the worst pizza I’ve ever had!!!!!!!!! I got in my car and drove them back to the store. The manager gave me some lame excuse about the pizza. I left and went to Domino’s and got great pizza !!!!!!! As usual. I will never go back there!!!!! Ever!!!!!! I don’t know how they’re still in business.

  1126. Very displeased with my experience today. I wanted to pay my bill, only neither of the waitresses or manager knew where it was and when they finally found it I had my credit card ready to pay for it she handed me the bill and turned around and left. I asked her if she could take my payment right away and she seemed put out. My niece and I were the only 2 left in the restaurant other than the district manager who had just finished talking to the manager.

  1127. As I type this I’m wondering why I ordered here again.. I put in an online order at 6pm. It then said it would be ready at 6:21pm. Here it is 6:53 and I’m still waiting for my order. I pulled up and they said it had 3 minutes left. I just called and I’m told they are still making a sandwich. It’s been over half an hour! How does this happen? Next time I will not be pay and too until my order is ready. I would like some kind of gift card emailed to me because this happens often. I’m still waiting…..

  1128. I order 2 pizzas wings breadsticks and apple pies from one of your locations placed the order on line and it was delivered half an hour after the time it said it would be. But to top it off my food was cold!!! This of not cool with me.

  1129. Pizza Hut Store Number 023495
    Ticket Number 0019
    I picked up my pizza order today and the total came to $31.72. When I checked my balance this evening the charge had increased to $38.06. I did not leave a tip because I picked up my food. The cashier tipped herself $6.34 without my permission.
    How can a tip be charged to my card without my permission? I consider that theft! I always tip and I tip very well but not when i pick up my own food.
    This is the last time I will be eating at the Culpeper, VA location!
    Very unsatisfactory towards the customer…ME!

  1130. I am very upset with my local store after placing an order at 8:18 pm on a Thursday evening (Sept 24) my order never came even though I order online alot from there I had my girlfriend and her child here and the food never came again in very upset with this complete lack of service!!

  1131. I don’t like the new call center system. I stopped carry out orders to Mazzios because of it and I will do the same with pizza hut now.

  1132. I ordered delivery from the store at 3016 hope mills rd, hope mills nc. Order placed at 742 pm and proposed delivery time of 912 pm. Pizza arrived at 1005 pm. This is the second time this has happened in a row and I got a bunch of excuses both times. Waiting 2 hours and 23 minutes for two cold pizzas and bread sticks is unacceptable. I will no longer continue my business with your company and I will order from Papa John’s from this point on.

  1133. Dear pizza Hut, I’m a very consistent customer when it comes to choosing where I spend my money on pizza.I order at least 1 a week or every other(average order $20+tips), and so far Ive been extremely satisfied with my food and service.

  1134. Dear pizza Hut, I’m a very consistent customer when it comes to choosing where I spend my money on pizza.I order at least 1 a week or every other(average order $20+tips), and so far Ive been extremely satisfied with my food and service. Tonight was not a great experience, my food was very cold and I didn’t enjoy, actually I gave majority of it to my dogs. It’s the Caton st. Location in new Orleans.. alot of points lost

  1135. I am so sick of this zoned Pizza Hut. They always mess up my order, bring incomplete orders. There is another Pizza Hut but that one isn’t zoned to me but it is maybe a mile further which is nicer and better run. The one that is assigned to deliver to me is trash. The manager doesn’t care. Particular the male one. He has had someone mess up my order and leaves for the day without sending me the correct order. Tried to give them another shot today. Ordered at 11:18pm, said my order to arrive at 12:07. 12:45 now, calling restaurant and of course it’s closed and no one amswers. Waiting for nothing. Check my credit card and it shows the charge and he credit meaning they cancelled my order. No email no phone call, just a house of hungry people. I should have just ordered Dominos but someone here wanted wings…never again.

  1136. I am very upset with the help in your kitchen. They do not wear aprons or rubber gloves. They were dressed in dirty t shirts and old jeans. They wiped their hands on their shirts, then face and never washed their hands before handling food. The waitress had on just a t shirt and jeans. A small black apron. What is the matter with you people. I would expect some kind of dress code and aprons. we used to take pride in our clean appearance and were not dirty.
    I like the breadsticks and soup very much. I also like the pizza. What I cannot stand is the lack of sanitation in your kitchen help. God only knows what the area looks like if they are so sloppy with themselves. Where is the manager and health department? Why were there several men wandering around dressed in jeans and not too clean in the kitchen?

  1137. I was going to pizza hut at least once a week. Not anymore. I wish the owners could see how this Malone store is being run. If I were the manager I would do everything I could to clean it up so more people would rush in to eat. what a shame.
    My daughter always goes to Pizza Hut when she visits me because they don’t have one close to her in Mass. I don’t believe she will again unless you make some changes . What would it cost you to furnish aprons and gloves? I thought it was the law to have to wear gloves to handle food/ What happened in your Pizza Hut?

  1138. Me and my girlfriend were trying the buffet on this past Tuesday evening at your location on Chestnut St here in Junction City KS 66441, the pizza quality was very good, but unfortunately i was waiting to ask someone to refill the ranch dressing on the salad bar outside of the kitchen area. While i was waiting i observed a female employee take a pizza tray into the kitchen from the buffet in order to replenish, there was one slice left on the tray, as soon as she was in the kitchen, she proceeded to shove the entire slice in her mouth and consume it. The employee then neglected to wash her hands and continued her work on the buffet. Unfortunately this was not the only incident that evening, we were sitting in our booth enjoying our meal and observed the Manager continously wipe sweat from her forehead while replacing items on the salad bar without any type of handwashing. One last thing is that the quality of items on the Salad Bar were well below standard, the carrots were soft and mushy, as oppose to crunchy, and the lettuce was soggy and brown the entire time, hopefully you will fix this issue and raise the bar at this location, thanks

  1139. This is the 2nd time I have ordered a Buffalo Chicken Pizza and it was TERRIBLE this time. It was nothing like the first one I ordered, which was good, it tasted like it had jalapeño juice poured on it. WAY too spicy for buffalo chicken sauce and caused me to have a terrible upset stomach at 4 am this morning. Same store (#029730) but way different results! First time I ordered it was 9/12/14 ticket #0049 and like I said it was very good. I ordered it again last night (9/25/15) ticket #0050. It was so bad I threw it all out minus the 2 pieces I regrettably ate. Like I said, it tasted like jalapeño juice was poured on top of the pizza. I wonder if they ran out of sauce and we’re trying to make up for it because there was hardly any sauce on it compared to the first time we had it. Way too many pizza joints in Chicago (a Papa John’s is almost directly across the street) to deal with a pizza that is that bad.
    Regards,
    Larry Ferris

  1140. Poor customer service in Athens ga on hwy 29. I was not happy with my order and when I spoke with Allen the manger he yelled through the phone and told us to never order from them. Allen is a low down ass fool who should have never been in management! This store needs to be boycott.

  1141. Not too thrilled with the delivery time. I ordered at 7:11pm and my pizza was scheduled to arrive at 7:41pm. But I did not receive it until 7:53pm

  1142. We usually can have pizza delivered to our house but now after over 30 years we are not in the delivery area. I’m so aggravated and no one knows what to tell me. Please respond with an answer thanks btw it’s really annoying to even find somewhere to leave feedback on this issue.

  1143. SOOOO DISAPPOINTED, MAY NEVER ORDER FROM HERE AGAIN! So I am pregnant and was craving pizza I decided to order my favorite pizza from pizza hut one afternoon, I added on the new hersey brownie and tiped the pizza guy for making my order so fast. what took me by surprise was the pizza once I opened the box the pizza barley had enough cheese to cover the sauce and had not yet been cut; lucily I had a pizza cutter. That was my first dissapointment, second once I took a bite out of the pizza I noticed it was under cooked so i called pizza hut and was greeted by and unprofessional employee that was unable to assist me in any way even though I had given them a tip prior. Only thing i could enjoy was the brownie which was now hard and cold from all the inconvince. This kind of service is unacceptable and used to be a huge fan of pizza hut not anymore.

  1144. I ordered some pizzas and breadsticks this evening. When the delivery driver showed up she forgot the breadsticks. While the pizza was good I had to wait an additional 10-15 minutes for the breadsticks. I enjoy eating the two together. Step up your game pizza hut. Looks like it’s dominoes next time.

  1145. 9-26-2015. Ordered a specialty cheese pizza online with 12 pieces of mild buffalo wings. The order arrived sooner than quoted, the pizza was burnt and the wings were boneless (I do not eat boneless) called pizza hut and the person called the Kapahulu and asked them to call and try to resolve this issue. The person I spoke to from kapahulu a female said I ordered boneless, I explained that is not what I ordered and it does not reflect it on my computer screen. She repeatedly said I ordered boneless wings, I asked her if pizza hut was going to fix this issue and she said no. I hung up but called back to get a corporate contact number Jared asked my why I needed it, so I explained the situation for a second time and he said he has been working for pizza hut for a long time and I need to speak to a manager. I replied I just want the information, if I talk to the manager I will have to explain myself again, Jared replied yes, He put me on hold and after 5 minutes I hung up to find the information myself. I will never use pizza hut again… Digiorno is so much better, no mistake, no bad service, never again will I ever use pizza hut again.

  1146. I have filled out your surveys multiple times because I feel it is equally as important to praise where praise is due instead of survey’s being used for only negative feedback. The store I use is #010609. Everyone is great and represents your company well and has “can do” attitudes. They are polite, professional, and the store is clean. The delivery personnel are exceptional. I am always happy to tip them well for great customer service. , However, please allow me to speak about one thing that I do hope the corporate office will take into consideration and will consider making one change, it’s an easy one. Not everyone likes garlic butter spread on the crust and if a person does not say they don’t want it, it defaults to that, all because we simply forget. Then the pizza is delivered, disappoint sets in and the crust is cut off which is really a shame and costly. I truly hope you will let an order default to the crust without the garlic butter spread (which is overpowering) unless a customer requests it, or allow that question to be asked by your store personnel when an order is placed. This can be beneficial on both sides, the customer and your store, because I can assure you, if you were to contact your store, you would hear that they get unpleasant calls regarding this because the long time, loyal customers are use to the way it use to be and simply forget when placing their order. Thank you for your time and consideration.

    G.Kanady

  1147. I just called your Minerva Ohio location 44657. I tried to give my order and the woman kept telling me to call back in a half hour. Then she said I have a dining room full a people and I have to go! Well I went to your competition and they were busy as well . But took my order and I will pick it up in twenty minutes. So I guess I will go there to get my game day pizzas.

  1148. I called Pizza Hut to order a pizza for pick up. I called the 17 W Central Ent. Duluth, MN 55811 store. I was told my pizza would be ready in 15 minutes to pick up. I was at work and only allowed 30 minutes for lunch. I went to pick up and it had been 20 minutes since I had place the order and was told my pizza had not even gone into the oven yet. They wasted my time, gas and I received no lunch. I will most certainly let my co workers know how Pizza Hut doesn’t take care of the customer. I would have appreciated the truth that they were busy and it would be 30minutes or longer. I could have clocked out for lunch at a later time and actually got to eat a lunch.

  1149. Worst delivery service. Every year it seems that Dominos beats your company in almost every single way. You guys lack efficiency and consideration for customers. I ate Pizza Hut growing up and that’s why I always want to order it. But you guys seem to have grown complacent and have negligently forgot about your main source of income: your customers. Promising wait times that are never met and delivering pizzas cold is something you rarely see from Dominos. As sad as it is to say, take note from them because they haven’t forgot about how important a customer is. One day all your deficiencies will point to a huge gap between you and your competitors and its little things like keeping your customer happy and feeling like they’re cared for that will make you enjoy long-term success. For now, that seems unimaginable.

  1150. I have a MAJOR complaint about a store manager named Chris (female). I have a small service dog 15lbs who stays in a special bag. We went to eat at the pizza hut in Kittanning, Pa. At Hilltop Plaza, we were greeted by a very scared wait staff. The young lady said she had to tell her manager a dog is in the building. This young waitress was scared, but told her. The manager said my service dog had to sit on the floor under the table. The poor waitress! She was actually frightened. The manager would not come out to talk to us. We were unable to eat there. This manager need to learn not to treat her employees to be frightened of her. The big thing is, it is against the law to turn away a service animal. We did not contact the police yet. We thought you may want to know first. I live in Vermont and have never been treated so bad.
    Thank you! Diana Farnham. Today is Sunday September 27, 2015

  1151. I’ve been waiting for 3 and a half hours for my pizza and I still do not have it. I called the local office and they had a very poor attitude and told me they only had 1 driver on a sundy evening and didn’t offer me anything other than to cancel my order. VERY poor customer service. If all Pizzahut’s acted this way I could not imagine them staying in business!!!!

  1152. Dear Pizza Hut Executives: I really love Pizza Hut pizza. I am a big fan of your delicious pizza. However, I thought having a franchise agreement means that every Pizza Hut restaurant is obligated to maintain the SAME recipes, the same ingredients, the same preparation and cooking process, and the same quality control standards in every restaurant location that bears its name. I submit to you that this is ABSOLUTELY not the case in foreign countries. I have lived in the Dominican Republic and I am currently living in China. Sadly, both China and the Dominican Republic DO NOT produce the same pizza that USA customers are familiar with. Both countries (and likely others, too) leave out the tomato sauce – entirely!. PIZZA is not PIZZA without tomato sauce! I am sick and tired of eating crummy, tasteless, spiceless, dry PIZZA HUT pizza! And I am tired of lecturing the individual PIZZA HUT restaurant staff at each location how to make a proper pizza. WHAT CAN YOU EXECUTIVES DO ABOUT THIS? or should I just give up eating at your PIZZA HUTS?

  1153. I ordered a pizza from the Waupaca,Wisconsin Pizza Hut and it was the worst pizza I have ever had. It had nothing but a total salt taste that was so bad we had to throw it away. I have had a lot of pizzas in my life including frozen, store bought cheap pizzas and this was not even edible. If they are cutting corners and this is it I can not see Pizza Hut going anywhere with this .

  1154. I placed a 38.00 order I got it and it was all wrong I called right back and I was told I had to wait for a letter to get mailed to me. And 3 weeks later I have got nothing. I will never give pizza another dime. I dont know why I have to wait for them to get there stuff right.

  1155. I placed an order tonight the 28th of September at 6:33. I received it 8:51, the delivery time was estimated at 2 hours. When I got my order I paid and the driver left. I then noticed i did not get my extra sauces i order so I called and they are sending them back out. One of the 2 pizzas i order is obviously old, also the boneless wings I order one 8 piece sweet chill and one 8 piece

    • Garlic parmesan in which one had 7 piece and 6 in the other, more crumbs than anything really. Very disappointed in pizza hut and I will not be ordering from there anymore in the future.
      Ps now 9:28, still no sauce and the store is one block away.

  1156. I am very disappointed with the store #027611.The employees were rude. Including an Asian guy at the front and the managers did nothing about it. My pizza and cheesesticks were supposed to be ready at 754 which was 20 minutes after we got there. They said 20 minute wait total…Over 50 Mins had gone by and they had already told me twice 5 more minutes it was very frustrating… The management did nothing about this…. I was expecting something anything like a sorry or something… Instead when I asked for an extra Maranara sauce I was told they had to charge me after I already had paid in the beginning I told him I said” really you sedan going to charge me for 1 sauce after I waited over an hour for my order that should have been ready a long time ago. He said yes it’s policy. ” I said you guys will be getting a complaint and he said they don’t get the complaints. I just walked out.. meanwhile I also had my husband and our two small kids waiting in the car that whole time. I am extremely mad and would like to file a formal complaint against that store it’s store code 027611.

    Thank you.

  1157. Order Number:0066
    Location: Oak Ridge TN, 37830
    Time:7:01pm
    Date: 9/29/2015
    Me and my husband ordered a pizza and wings at this location. When the pizza arrived it was barely hot, the cheese wasn’t even all the way melted and the dough was uncooked except for being slightly toasted on the bottom. The wings were also the saddest excuse for an order of wings we have ever seen.

    We called the store to let them know what had happen and was met with only a manager that thought he was inflatable, he said “well sir the over in over 400 there is no way, I made it myself. ” So I told him well I’m telling you its not cooked after a long pause he finally said well I’m giving you a credit on your account. No sorry sir, no nothing, no apology or anything. We will never be ordering pizza from here ever again. Absolutely ridiculous the manager acted like we was lying. The correct action should have been I’m sorry I’ll send another pizza right out or come get another one and a complete refund. …. Pizza hut is not what is once was.

  1158. So when is extra cheese not considered a topping. The Exeter Pennsylvania store wanted to charge me more for extra cheese when u have a 699 medium 2 topping special on. I will told them to stick it. I’m not paying for it. As far as I’m concerned I will never buy from u again.

  1159. I had lunch today at the Sinton tx Pizza Hut. I respect the fact that they only had 2 ppl working. One making n putting out the pizza and the other one on the floor taking orders. But there is no reason the waitress, and I mean no reason to be plain rude to your customers. When I asked her if she could take my drink order she just looked at me rude while I waited for a response from her. Then she gestures which her hand and tells me to hurry up and give her the order. She purposely took forever to bring our 4 drinks. I literally had to go up there and ask the manager if it was po to get our drinks after waiting 30 minutes. This waitress never once came to check on our table. Never smiled. Just plain rude. When she finally brings us our salads she just stands there holding them out. Not asking who ordered what. I don’t understand how Pizza Hut continues to employee rude ppl like this. And this is not the first time she’s been rude. I will no longer give my business to any of your pizza huts.

  1160. I have had several terrible experiences with a particular Pizza Hut location and when I tried to complain last time the GM told me that it was “her store” and refused to give me the contact information for her manager. She told me that he would call me and that was well over a week ago. My family would always have Pizza Hut as our cheat meal but I’m so disappointed in their service that we will find somewhere else to spend our money.

  1161. Ordered Pizza of course they messed it up AGAIN!!! Everytime I order from Pizza Hut it’s a guessing game of what they will screw up.

  1162. Yesterday I had exceptional service. Today…my order was wrong, I was told by the manager it would be an hour because it’s first come first serve…when I reminded him that I had ordered before the twenty pending orders he said that it v would take 45 minutes to make and deliver breadsticks. I was charged more today than yesterday because my order was taken incorrectly and the manager never even addressed this issue. I understand being understaffed but being rude and offering no apology or solution was unacceptable. When I said I would expect my order within 45 minutes he v said he’d try but not guarantee. This is who is representing your company at store #007068 in laramie, WY on Wednesday Sept 30 2015 at 630pm.

  1163. I am just writing to tell you about our horrible experience at the Cobleskill,NY Pizza Hut. We arrived around 12:45pm Est. for a dine in non buffet experience. It was myself,my husband and our two daughters. The waitress seated us promptly, never informed us of her name or any specials. She proceeded to hand us 3 disgustingly dirty torn apart menus and walked away. The table was dirty and sticky as well, the waitress just hovered over us periodically without saying anything and brought the check before we had finished half of our food not even asking if we were done.

  1164. We ordered sandwiches and dessert for pickup. I waited ,first in line, at an open window that flies were entering for 23 minutes before serviced. Continued to wait, with the open window, for 10 more minutes before getting poorly made, super cold sandwiches without dressing. DONE WITH PIZZA HUT!!!!!

  1165. First off I think it’s ridiculous that the only place you can file a complaint is online in a ‘comment’ section… Anyways I ordered food from the Pittsburgh, pa 15210 location at 9:40 pm for pick up and they accepted the order then called back 5 minutes LATER after being on my way to pick it up to inform me that they close at 10 and could not complete my order… TERRIBLE customer service I’ve spent my last dollar at Pizza Hut until I receive some kind of feed back on this complaint because that was just RUDE!

  1166. Horrible experience. Order pizza at 8:24. Pizza was scheduled to arrive at 8:56. At 9:30. I’m still waiting. No pizza. I’m very disappointed

  1167. I ordered pizza and wings tonight online. Manager called me back 15 minutes later to inform me my order cannot be taken because they only had one driver. A couple weeks as ago, I ordered pizza online. After I submitted my order, it said my pizza would be delivered in 2 hrs and 11 minutes. Unfortunately this is the only store that will deliver to my address.

  1168. I went online and completed a survey. I did not get my $10.00 off my next online order coupon.
    Thank you for any help you can give me.
    Debbie

  1169. I ordered a few pizzas earlier this week for my daughter and her moving crew. The person taking my order was very pleasant. Giving my credit card number over the phone to a stranger, though, is not what I wish to do. Can I order a pizza via an app and have my credit card info already logged in to a secure system? If this type of system is already in place, it may be worth having that information in the recording you listen to while you wait on the phone line. Thank you for giving this important privacy issue your consideration.

  1170. I ordered pizza at 8:09 called 4 times and never received our order. The manager (Demetrick) wouldn’t give me his last name, yelled at me. He said “he only had one driver, and that I should’ve picked it up.” I have never experienced such wrong customer service. My husband and I are in the restaurant industry. This was by far the worst. The store is on S. Tryon St. Charlotte NC

  1171. I attempted to order pizza from Pizza hut from two different locations and have it delivered. One was 4.8 miles west from my location and another 6 miles east. Both informed me that they do not deliver to my location. I continued to order a pizza and picked it up. Upon my arrival home I realized they messed up my order and gave me the wrong pizza. Overall my Pizza hut experience was inconvenient and I could of just ordered from a different restaurant.

  1172. Pizza Hut has become total garbage. The last three times I’ve ordered my order was messed up and the store in Borger Texas would not fix it. Today I tried to order a single topping large pizza and they wanted to charge me $25 for it. I hope the whole pizza franchise goes belly up cause your customer service quality of employees and the Extremely high price trash you call pizza now a days is a joke. Very sad to see what was once my favorite pizza slump so low. Will never eat at one again.

  1173. My family and I have been dedicated Pizza Hut Customers for as long as I can remember and have patronized the store at 2899 Derry Street Harrisburg Pa 17111 for at least the last four years if not more, which is why I was extremely disappointed at the poor customer Service that I received on September 30,2015. I placed an online order for delivery as I always do using your mobile app. Upon arrival it was discovered that my order was incorrect. Not a problem accidents happen, but when i contacted the store to explain my dilemma the manager that I spoke with, who identified himself as Dan was very very rude and extremely unprofessional. Rather than give up on Pizza Hut after that experience, I waited until the next day to speak with the actual Store Manager thinking that I would at the very least get an apology for the poor customer service.Boy was I wrong. The Store Manager seemed not only very uninterested in hearing my problem, but after he heard the problem stated OK, you made me aware now what more is there to do…
    To say I was flabbergasted is an understatement… To add to my disappointment, this particular order for my family was to feed people who were coming to pay respect for my mother who had passed away on the 30th only a few hours before this incident occurred. When I explained this to your store manager his response was and????
    I’m not sure what I expected from the call, I guess an apology at the very least and I’m not sure what I expect from writing this complaint, but I find it hard to believe that this is what Pizza Hut teaches the people who are supposed to be representing them.
    Sincerely,
    Xan Roland

  1174. Store:Princeton, KY

    I was at the drive thru on 10-2-15 @ 730 pm. I had ordered 3 pizzas. They only had 2 ready & told they were not sure what happened to the other pizza. So, she said I can credit your account( already paid for it) or you can wait 20 min. I told her to credit my account therefore she keep my receipt. Very disappointed with the service I received. I feel like she should have offered me a free pizza or etc.
    Also, several weeks ago orders pizza they were out of black olives & pan crust. What is wrong with this picture?
    I will start going to Caseys or the other pizza places in town. Very disappointed.
    Thank you,
    Tania Traylor
    (270)601-1300

  1175. A pizza is not a pizza,without tomato sauce. Why is there no TOMATO SAUCE on the pizza. Even though I request it, when delivered,there’s no TOMATO SAUCE. I’m done and your competitors pizza is better,even without the SAUCE.

  1176. October 1 2015 Stamford Texas the service and everything was the worst that i have ever had I would love to talk to corporate about the workers in that location

  1177. I placed an order to be delivered at the Pizza Hut on W. Stone Dr. Kingsport, TN and when they were late i called them and ask where is the order. The person on the phone said someone called to cancel. I said no one called to cancel our order, so they said they would give a discount and just charge half, i told them i was upset because this was our lunch hour. The next thing i know the pizza hut on E. Stone Drive, Kingsport, TN called and said the W. Stone Dr. location called and asked them to deliver to us and they were not giving a discount. So i cancelled and will not be eating at either place nor will my friends. I think they should have called and ask if we cancelled to make sure, but they did not. Also they did not give me the name of who called. Very bad experience.

  1178. JUST GREAT NEWS ……. Hello Customer Care dept. This is in Reference to number: 0100888124 response to a complaint that happened to us the night of 7-31 from store no. 004618. I called and gave you the background of what happened so I will not go into that again. Now a few days later we received the COUPONS you had promised as a way to offset the bad experience and a week later we were coming back into town after a short day trip, we were close to getting home when the lateness of the hour us remember the coupons for our replacement pizza and let me tell you it was perfect timing. We just can’t say enough about our experience at this location in Plant City no. 004537 store the dining room was sat at about 75% fairly busy glad we had called ahead gave them the order and within a few minutes of sitting down we had our pizza. IT WAS OUTSTANDING FRESH MADE RIGHT OUT OF THE OVEN and (PS to all of you who get it delivered it will NEVER beat getting that pizza right out of that oven served piping hot at your table.) IT WAS A PERFECT CRUST, PERFECT SAUCE, GREAT TOPPINGS and most importantly baked perfect. Our server could not have been better she was very attentive and made sure our drinks were filled, plenty of napkins, we were so impressed with our dinner and the service we decided to order another pizza to take home although we did eat three slices right there. My only negative comment was when I called the GM over to give him our positive feedback he sent an asst. mgr. over in his stead, while we gave our server Katie very high marks as well as the pizza. So kudos to all of you who work at this store 004537 Plant City. Well Done crew.

  1179. Eating her at union city, tn pizza Hut now. Been 30 mins and no pizza. Told or order got missed. Buy the looks of it, we are not the only people here that are unhappy. Worst service I’ve had in a long time.

  1180. The customer service I received at the Capital Circle SW store in Tallahasse, Fl this evening was absolutely horrible. The cashier was inept and and extremely rude. Training is highly recommended.

  1181. I ordered on line gave address completed order you took my credit card info took payment out and then called and I was told that you couldn’t deliver in my area do to corporate policy I was told this by nite management time was approximately 815pm well I didn’t get pizza or my money back .I think pizza hut needs to comp me with something, bad business .

  1182. Hello!

    I’m a manager at a hotel and I understand that we may not get it right the first time. It is all about the service recovery. This did not happen in regards to me.

    I placed an online order at 7:19pm. I was a bit alarmed when the ETA was set to 9:39pm. I didn’t mind the wait. I noticed that the time was 9:48pm. I called and the gentleman on the phone said the driver is on the way. I saw a car pull up with your company’s logo. I felt a little silly. The weather was raining. I was at my door and 7 minutes passed. I looked out the window and the car was gone. I called again at 9:57pm and the gentleman again said 10 minutes. The driver delivered at 10:15pm. The pizza was cold. I am very disappointed. I believe that your company should revise a 2 hr delay on online ordering and inform customers who are waiting and orders aren’t delivered on time. I look forward to hearing from you.

    SMC

  1183. On 10-2-15 I placed an order at 8:15 for delivery in NJ for the Pizza Hut at 180 Main Street….I called to check on my order at 9:15 where I was placed on hold 6 times each time with a waiting period of 15mins when I was finally able to speak to someone they told me I will not get my order til around 1030 11…that’s damn near 2hours….it is now 11:27pm and I have yet to get my food!!! I’m 6months pregnant with a 2yr old still waiting on my order!! This is absolutely ridiculous!!! I’m highly upset and will not order from Pizza Hut (atleast not the one on 180 Main Street) again

  1184. We placed a delivery order in Conway, Ar to one of your restaurants on Oak st in Conway, we ordered around 9:45 waited patiently, received an email saying it would be here around 10:13 pm, and by 10:30 we were getting concerned. my mother called and a lady told us the man left 15 minutes previous to the call and so we waited. About 10:50 we were fed up. We called again and another lady told us it would be 2 hours because they had no delivery people. Therefore, the woman from the first call lied. All we would have liked to have was a simple call letting us know it would be a while so we could get food from elsewhere before everything had closed.

  1185. Earlier today I had ordered a large pizza and wings for delivery from Pizza Hut in Salisbury, Maryland. I received an email saying it would arrive within 30 minutes making the time 11:59am. Around 12:10 I called the store and the person I spoke with told me it would be another 20 minutes until it went out because they had other deliveries that were far away. I asked the person on the phone if my food was ready and he said yes it was but there was no driver. So not only did it take about an hour to get my food, it sat for over 30 minutes until I went and picked it up from the store. When I got everything, my pizza was luke warm (obviously since it was sitting) and my wings were all mushy and and cold. Not only did I have to go out of my way to pick it up, but the person who had rang my transaction didn’t apologize or at least give me some sort of discount for the issue. It was absolutely ridiculous. I’ve worked in restaurants for 10 plus years, I would never treat a customer as if their needs didn’t matter and I would have definitely brought a manager out. I will never eat a Pizza Hut in any location ever again.

  1186. Pizza Hut Hopkinsville Ky had the absolute worst service left after waiting an hour and a half for a medium pizza. Other people came in after us that didn’t get served either. The place smelled soured and was nasty.

  1187. To the point not being able to call the Pizza Hut and make my order and just get the lowest price you offer even online, caused me to not make my order tonight and looking for a customer first pizza place. While my wife was driving else where for a pizza, I tested your website again and it took 12 minutes to make my order then back out to find your $5 coupon and then to go through the order, really you hide promotions!!!. NO I DID NOT MAKE THE ORDER, JUST PROVED TO MYSELF WHAT I KNEW.

    Wavering Customer, Bruce
    PS they use to know my phone number and know what I regularly order, now that was knowing your customer… what happened to that

  1188. Went into the Danville Indiana restaurant tonight about 8:30 and had to wait to get seated. There was no one in there but a waitress who was sitting down. She went to go get the manager zachery to seat us. It felt like we was just some black people who that didn’t wanna deal with. We was seated and asked for specials and he acted if he was just waiting for us to order and get out like he was rushing to close. Our order came and not once did he come to ask if we needed anything or even a refill. Two women cane in and they took there order with no problem. They was in the back playing and laughing. I can’t stand to see kids as managers cause they have no clue what customer service is. I was so mad and disappointed that this pizza hut was like this. I am a pepsi representative and had on my badge. We supply drinks to this place and this is what me and my family get is sort of overlooked. If I was a secret shopper this would have looked like a racist thing cause the waitress looked at us and went and said something to zachery the manager and he mad a comment and she looked at us and laughed. I’m not the type of person who looks at black or white but on this day that’s how it felt. They need managers that’s older to respect there elders. I thank you and I hope you fix this cause Danville is growing with all types of people and I hate to see other people get treated in such a manner.

  1189. I ordered three pizzas online for carryout at the General Screven store in Hinesville, Ga. I ordered the cheese lovers with marinara sauce, a veggie lovers with extra cheese, and a cheese lovers with marinara with pepperoni and extra cheese. I ordered the 10 carryout specials and was charged 4 dollars for the two extra cheese pizzas. I left a contact telephone number and drove 15 minutes into town to pick up the pizzas. I paid for the pizzas. When they showed me the pizzas, I saw it was the white sauce. No one called me and no one said anything prior to my paying
    Upon my complaint, the manager Tiana said to the cashier not to me, oh yeah. I meant to tell you that they can’t do ultate cheese lovers with marinara. I said that it was an option online
    She said it is like getting extra cheese without paying for it
    I asked why no one called me. And I advised that I paid for the extra cheese on the pepperoni one already and they messed t h at one up. She said I had to pay extra 2 and it would be 10 minutes. She was really ugly with her verbal inflection. I said I just want my money back. She didn’t apologize or try to make it right
    When she printed out the slip she said you can fill it out or not, it’s up to you. I filled it out.
    I am not one who gets angry at mistakes and I wouldn’t have minded paying the 2 dollars. I was upset over how I was treayed. I have ordered this same pizza without any problems in Nashville, ga and waycross, ga. I can’t understand how someone so rude and unprofessional can be a manager at a store. I am visiting my mom in hinesville and I often buy dinner for our family, but it will not ever be from that pizza Hut again. I spent the 40 dollars I would have spent at that pizza Hut at Kentucky fried chicken instead. I hope that someone addresses this issue. Thank you,
    Lorie Williams

  1190. Not one, but two recent delivery orders, sent to your store here, never showed up. No call was made, to let us know it wasn’t coming. The orders were placed, and never made or delivered. Twice. We are happy with your product, and have asked for it, but for whatever reason, we can’t get it here. Please help…

  1191. So I ordered a pizza at about 12 pm. It didn’t arrive til about 1:15 maybe. When I received it the pizza was thin crust crust with no extra cheese an my wing bowl was crushed such let me knw it had been through a lot before I received it. Of course all of it was cold last but not least smh.$24 gone down the drain.

  1192. But of course I do not blame pizza hut..its mainly the drivers taking detours. The pizza I ordered last week was nice and hot butcthw time before and this time both drivers smelled like marijuana.

  1193. So disappointed today with pizza hut..son and friends placed order as usual..ddelivery guy only broughtvpart of ordered about that and our double breadstick order…no seasonig or parmesean…manager said yeah butter wasnt melted…said hed give me a 6 dollar credit…what! The boys are hungry now..said hed have rest of order in 12 min. If i come pick it up….uh..the reason i ordered delivery was because i didnt want to leave hiuse..said they were too busyvto deliver…store had a few tables there with customers..then he just broughtout thecwaffle fries. Asked for the breadsticks..so gave me a single order..and yes. These ones were great…but still find me having to go get them ridiculous…thx for listening..carla

  1194. We went to the Pizza Hut at College Crossing in North East MD. The only person that put on gloves was our server. One employee made his salad with his bare hands while another stood right at the window and licked her fingers over and over. I absolutely couId not eat after I saw that. I am also sure that they do not use the signature pizza hut creamy Italian dressing. I worry that people eating there could really get food poisoning. It was gross. Never going again.

  1195. I placed an online order and there was an advertised promotion on your website if you use a Visa card you can get 50% off two menu priced items. I ordered a large pizza and 16 wings. I only received the pizza at 50% off. My order number was 3151004193408001181027918. Did I do something wrong in ordering? Thank you

  1196. COMPLAINT: I bought a pizza today online. It arrived on time, uncooked, cold with 1/2 the ingredients. I ate two pieces because I was starving.
    I called the store hours later and was told that “Why am I calling hours later, did I eat any” and made to feel like I was lying.
    Now, Joseph from the Mission Viejo Store (mgr) on Marguerite is sending me a replacement pizza, but wants the OLD pizza so that he can make sure that I’m telling the truth.
    Amazing HUH.
    No More Pizza Hut for me. and you know what he can do with his replacement pizza.

  1197. I ordered pizza last night from Pizza Hut I always order from you guys but this time it was horrible. They delivered my pizza twenty five minutes late and the pizza and wings were cold. The pizza even gave me a stomach ach. I would like to know if I could get a refund back?

  1198. The most horrible experience at a restaurant. We placed an order, which I had to ask the cook to redo because it was not rung up right. Then was told things were by drink station only to find out the plates I got were dirty plates and the waiter who was running around and came 1 to the table only to complain he was not left 50cent tip by others was whoopsie to bring us clean.
    Pigeon forge hut 3710 parkway

    Never never never again

  1199. Ordered carry out.it was over cooked.very badly.was a meat pizza.but had hardly no toppings.crust was burnt so bad couldn’t even tear it.it was pigeon forge.tn store unit#002885 my ticket number was #117 on September 25

  1200. In the past month I have filled out the survey to get $10 off my next online order twice! I have not received the $10 coupon either time. After the survey (I got the email address for it from my pizza hut coupon) I was informed that I would receive my coupon in a couple days. I have done it two different times and received nothing. I order from pizza hut fairly often. Please let me know what the problem is.
    Sincerely,
    Roxanne Conyers

  1201. Earlier today I went into Pizza Hut on Lem Turner and Dunn Ave in Jacksonville, Fl. As I was waiting on my pizza I observed the young man come up to the register, handle the computer and money and then go back to fix the pizza. He did not wash his hands in between this process. I feel that is very unsanitary. I was very disappointed and asked if they were supposed to be wearing gloves. She explained that they were not required to wear gloves as long as they washed their hands and sanitized them prior to handling food. What I witnessed was definitely not sanitary and I was quite upset about it. As I am sure that you provide training on this, please be sure and include this store location as they are not following the guidelines. Thank you for your time and attention.

  1202. I’m a repeated customer..The other day.I ordered a pizza.they told me 15 mins.I waited 20 mins..when I got to the store.The lady quickly took my money But no pizza..She began to ask the ladies in the back about my pizza.They had no clue what she was talking about.so of course.pizza wasn’t ready waited additional 20 mins…so I ended up outside..my son went to get pizza…of course.it came out greasy.like they took someone else pepperoni pizza n threw beef topping on it because.they look Thrown on in areas of being put on with the rest of the pizza..therfore ..all the Grease sat on top .I even took a picture of it ..no I was too exhausted to go back inside.I had already waited

  1203. We went into the Crockett, TX restaurant Saturday, October 3, 2015 about 4pm. We waited to be seated and finally had to seat ourselves. 2 other customers in restaurant. Two workers looked at us but we were never greeted. One was talking on her personal phone and the other was walking around in the back. After a while we left. We were never acknowledged, greeted, or served.

  1204. I was very unhappy, I ordered a pizza online and typed in my debit card. They called 30 min later to say my card was declined. There is plenty of money on my debit card and not the first time this has happened. They reran it and delivered the pizza. No apology or anything. The poor guy delivering said they make the delivery guy make the call. I did tip him, but still feel mortified. I don’t use my card to the point where no money is available. Ridiculous.

  1205. I ordered a box special tro led sticks wings and requested light sauce which I didn’t get and honey rings which I got boneless no sauce and I called to talk to mgr, and I was told mgr wasn’t there? Really after total cost and tip I wasted $30 on a messed up order I would appreciate a replacement done right

  1206. I am writing you about one of your stores in Charlotte, NC. It is located on Freedom dr. We ordered pizza on 10/04/2014. One pizza was to be a medium supreme and the second was supposed to be a supreme with no pork on it. Two regular supremes were delivered anyway. We called the store to make them aware of the mistake. They sent another pizza that we had to wait two more hours for it was another regular supreme pizza. We called back again to let them know they sent the same pizza. So after going back and forth about who’s fault it was at the store they said if we wanted them to make another pizza it would take three hours for delivery or they would give us twenty dollar credit. We didn’t want to wait an additional three hours so we accepted the credit. On to tonight….we ordered two pizzas with the credit at about 7:45…it is now 10:27. This is a complete demonstration of poor customer service and a characterization of your brand. The employees at the store don’t care about their poor customer service attitudes. So I will be posting this incident on social media as much as possible because people shouldn’t have to spend their hard earned money for this kind of service. It is outright disgraceful…#2thumbs⬇

  1207. We are very upset about your online ordering app and with the local pizza hut store. We order at least once a week with the online app and have recently been experiencing issues. It not only makes our ordering difficult but in turn the employees and management very rudely and abruptly accuse us of not doing it correctly. This just started in the last few weeks. There are plenty of other pizza locations for us to take our business. We always tip well and order large amount. That will change if this cannot be resolved. We also believe very strongly in word of mouth advertising, whether it be good or bad!
    Pete and Debbie

  1208. Ordered pizza 2.5 hours ago. No pizza. Called the store. Put on hold 10 minutes.. called back. Asked for manager. Worst customer service i have ever experienced. Said pizza should be here shortly. 20 minutes ago. Online orders should quote delivery times. Wanted to cancel payment and not get pizzas but there was no option for this. I called customer service to attempt this and hace been on hold for 20 minutes.

  1209. I was at your Southport, N.C. pizza hut #002578 /server was Tia. She did a great job, but the selection of pizzas was very disappointing to say the least. In the hour and one half my family of 4 were there trying to eat the lunch buffet they served 9 various mushroom pizzas ONLY?????? I’m sorry to be completely honest they did serve one thin pepperoni , and one thick 1/2 pepperoni/cheese, and one pepper pizza. This was very disappointing, because we requested the thin pepperoni. The pasta that was on the bar was very old and dry looking. We arrived at 11:30am, so we were at the beginning of the lunch buffet. The salad bar was not stocked, they said they were waiting for a repairman. I have been at this pizza hut for many years but the past few months they have really gone down hill. I don’t know why, but please check this out and correct what is needed.

    Thank you,
    Bobby Fowler

  1210. New crust is great! The Pizza Hut that is very close to our home had goofed up our order, put out mediocre product and customer service was fair So tonight’s order was their final chance at keeping our business. I ordered online, got the new breadstick as part of the crust pizza and found it to be delicious. The delivery driver called because she was a little bit lost and the order was still here within 30 minutes. Thanks Summerfield Florida Pizza Hut.

  1211. The pizza I relieved was absolute trash. There was literally no sauce and cheese was barely there. I’m very disappointed. This was my first time getting Pizza Hut in a while and I regret it

  1212. Your Pizza Hut off if I-40 Amarillo TX by Coulter staff allows drinks to be snuck to minors knowingly serving them to parents or older friends seeing them being handed over. This is rampant on Tuesday and Thursday nights your Karaoke night. Hope no one has an accident leaving there one night!

  1213. Stopped by for buffet lunch. Went to use the Parmesan cheese. A fly was trapped in the shaker. Took it to the manager Joni. She simply replied oh that’s gross. Yes it was gross and yet no sort of discount coupon or even an apology offered. Don’t eat at the Shenandoah IA pizza hut

  1214. Last night my wife and i ordered about $60.00 worth of food from the local pizza hut, This was at around 9pm and we knew that the store would be open for another hour. At 10:30 when the food still wasn’t there my wife called the store, she was informed that the driver had gone home an hour early so they cancelled our order. Apparantly when we used our business debit card my wife had to put in the phone number associated with that card,(our business number) but she ALSO gave her cell phone number. The store employee left a message on our business phone (obviously we weren’t there) but didn’t call us. Who cancels a customers order? the manager should have had someone else deliver it or done it himself, or called me to pick it up. I guess they were in too big of a hurry trying to leave early. All it takes is one experience like this to sour a customer on a business. I guess next time i will be calling a different restaurant for my take out. This particular one doesn’t need my money and there are a lot of other choices…

  1215. I had a horrible horrible experience at one of your pizza huts. I would appreciate it if someone could call. 336-754-4056
    Mon-Fri 9am-5pm

  1216. My wife wanted to go to pizza hut, we went to the one on cache road in Lawton ok. We ordered and ask for a drink. It took over 30 minutes to get the drink. There were only 4 people in the restaurant. I asked for the manager and someone came out and said they were busy but my wife took pictures of them playing on their cell phones. I have never had this happen before. I would understand if they were try busy. I am at the point that I am write the local paper about that poor service in Lawton ok.

  1217. I always order from here and always online and usually with a coupon I get in my email then pick up. Tonight I tried to order online and couldn’t do so for the Morton Grove IL location. So I decided to call it in and explained to the girl what happened and asked if there was any way she could honor the coupon, without hesitation she immediately said no. Didn’t even try and check with the manager. So being that my husband was already on his way there i still ordered. Then at the end of the order she informed me they are only taking cash. Why she didn’t tell me that in the beginning I have no idea. I just had a very poor experience tonight with Pizza Hut.

  1218. I ordered a twisted crust pepperoni pizza. At 557 pm. Said it would be delivered by 630. Well received it about 715 or so. Had called to say he was lost. Then called again still lost. . I told him when he finally got here. Now it’s cold. He says sorry.
    Was just a cheese pizza. Not pepperoni.
    This is the worst service I have ever gotten.

  1219. My family ordered from our local Pizza Hut in Duncan oklahoma last night and had it delivered . He read order off right and when getting into the order I got Alfredo chicken family size instead of what I ordered which was the meaty red sauce family size so I called the corrected it apologized said it would be righ out to us the driver I guess came back we were in back yard cause we didn’t heAr the door. So when he called I told him when my youngest got home from church I’d send her up they didn’t need to make another trip over here tonight. When she arrived they explained to her she had to pay for it ??? I already spent 38$ on my order I wasn’t paying 13$ more because hour staff couldn’t make my food right the first time my parents have owned and operated sonics my entire life so I understand there are gonna be errors were human but to re charge me for what I already paid for ?? When the manager said there’s no charge on it when he delivers this to you!

  1220. We have purchased from the 17th St., Sarasota,Florida Pizza Hut for years. Tonight we ordered 2 large pizzas and I never saw a scene like I did there. A girl came in to complain about not being able to get delivery, she was not loud, cussing or obscene at all. The manager (who is new and very rude) called the police on her. She would not give her name to the girl to send a complaint. The girl was leaving when the police pulled her over. I proceeded to the police vehicle to give him my side of the story. I told him the previous manager, Amanda, was extremely pleasant but this new manager is very rude and we will not be going there again and the manager is the one that used profanity in front of customers. As long as this manager is there we will not be getting our weekly pizza there and if she keeps treating customers like that this Pizza Hut will not stay open.

  1221. Meal 70.00 dollars server bad food did not look like the picture wait 20minutes to order called the manager got the run around we have people out and you need to talk to your waiters how one person working and how could you t as ‘ll to her I have not been in there sends the plAce has been remodeled and it will be a long time before I go back

  1222. I placed an online order tonight. Prior to clicking order it does not tell you the wait time. The wait was 1 hr 20 mins. Too long to make kids wait for pizza. I called to cancel the order and the phone number give disconnects you when you hit #2 to cancel. Called 3 times to get an answer and only got to speak with someone when I selected #1 which is to place an order. Then I was transferred to the store on Hwy 1077 in Madisonville, La. Spoke with a rude man who asked my name. I explained to him we ordered online and the wait was going to be longer than we wanted to wait. His reply was “well that’s just a result of us being busy tonight.” I explained to him the website doesn’t tell you the wait or we would have placed it. His answer was “oh, well I don’t know how that works I’ve never been on it.” Then he tells me the order is cancelled. I asked if my card would be credited and his reply was “I’m not sure I don’t get into this system that often.” I then told him if I was canceling and it was just after placing before anything was started being prepared I didn’t want to be charged. He just said ” well it says it’s cancelled.” He Sounded very bothered by my call to cancel and definitely not very knowledgeable or helpful.
    Thank You,
    Bridgett

  1223. Ordered pizza by telephone 10/10/15 @ approx 6:15 pm. Store number 3214 which is location lake Washington and Wickham rd. Melbourne, Fl 32934.
    Pick up in twenty minutes. There on time to pick up but pizza not in oven. Must wait 20 minutes. Fifteen minutes later Asked status on my pizza order, and I was told 30 minute wait. Told cashier cancel my order, and I left upset on their bad service.

  1224. I called to order a pizza for delivery like I have done each week for the last 12 years. I was told they didn’t deliver outside the lufkin Texas loop. I told them I had pizza delivered to my address for the last 12 years. I was told it wasn’t happening.

  1225. My family and I, party of 9, plus a toddler with a high chair, went to the Pizza Hut in St. Clairsville, OH at approximately 3:15 this afternoon, 10/10/15, and were denied service because as the waitress put it, “There’s no way I can wait on a party that large because there’s only me and one other person in the kitchen.” Mind you, this is a SATURDAY afternoon.. Why did they only schedule one waitress?? When we asked to speak to the manager we were told, “Well it’s his fault for only scheduling one server.” We would have had no problem spending a little extra time in the restaurant, but the restaurant was not busy, there were maybe 8-10 other people there, and to be denied service is ridiculous. And this is not the first time it has happened there. We went less than a mile down the road to a DeFelice Pizza shop where there was one waitress, 17 years old we found out, that had absolutely no problem serving us and did an amazing job. Pizza Hut missed out on a $100 plus bill and the waitress got a 30% tip. Our family will no longer patronize Pizza Hut. If you do not want to continue losing customers at this location I’d suggest corporate pay more attention to what is happening in their stores.

  1226. I just picked up my order from the Hemet Stetson location. They put no sauce on my wings when I ordered spicy and bbq. The pizza was cold and to top it off they forgot half of my order when I picked it up. I spent 52.00 on garbage, something needs to be done about this. Order number 029209

  1227. I ordered two pizzas tonight using the online service. I didn’t get the crust I ordered my n one and this is the second time I’ve asked them not to ring the bell and they did anyway. Not happy

  1228. A new Pizza Hut opened near me in concord ca, and I was very excited because nobody else has stuffed crust pizza. Unfortunately it was the only part of my order which wasn’t correct. Wings were great, pizza was better than the usual dominoes. But not getting the stuffed crust we paid for was a bit of a bummer.

  1229. Today my husband and I visited the pizza hut for lunch. Outside along the road it said “Buffet $4.99 with a drink”. When we got our bill the buffet was $7.99 each. We asked about the sign and they said it was for the week day only. We asked if their sign said that and they responded that it does. I am sorry but the sign doesn’t say that. This is false advertisement. I did take a picture of the sign. This did not make us happy.

  1230. Pizza Hut has always been my favorite pizza to order. We spent about $100 a month (+/-). We have 3 locations in my SMALL town. Recently the locations ‘REZONED’ and now not a single Pizza Hut will deliver to my house! The nearest one is 2.3 miles away and will NOT deliver to my home. The other 2 are 5+ miles away and also will not deliver. I live a very busy life and delivery means everything to my family and I on our family nights where we do delivery. You will not deliver to my neighborhood that is a higher income?! You will seriously miss out on that money your business could be making?? Not a smart business move. Hemet CA and San Jacinto CA need to get their act together and figure out how to accommodate the upper class homes in my area!!! I am taking my money to a local Chinese delivery because I do not like the other pizza choices I have. Please get it together!!!!!! Contact me so I can give you more details! This is nuts to lose out!

  1231. I just had the delivery guy take the food back because I could not find the card I used at that moment. This is absolutely unacceptable and embarrassing. I then called the store and asked if the charges would be taken off my card immediately since I did not in fact receive the food and was met with hostility and attitude by the women over the phone. I will never order or spend my money on your establishment again. The worst experience I have ever had in customer service

  1232. I have recently been having issue with my local Pizza Hut not being aware of the specials posted online and the online site separately . Like today I selected the large 3 topping lg for $11. At check out it had the deal stated then a total of $14.00 ?? It didn’t itemize any upcharges. I didn’t make any special requests. Just made selections from what the online order prompted. I called my location where i was picking up and she said she wasn’t aware of that special and could only offer me a 15% off coupon still paying more than the online offer. The last time I ordered was the family box. Two mediums and a side or make it a third medium. A coupon from the local paper. They were totally unaware of this special. I prefer Pizza Hut pizza but am getting frustrated with the online ordering when it should be making it simpler.

  1233. I ordered pizza from your East Bremerton store after a day of yardwork. When I completed my order the on line system told me that it would take almost 2 hours to deliver. Delivery time is normally 30 to 45 minutes. I tried to call and cancel the order twice. Both times I was disconnected. So I went there in all my smelly glory. When I arrived I found quite a line of people who weren’t very happy. Most of these people left without ever talking to or even seeing an employee. I hit the bell on the table. A few minutes later a young lady came out. I explained the issue with my order and demanded she cancel it. She told me that she didn’t understand what the problem was because my order would be ready in 10 minutes. 20 minutes later my order was ready. It should be noted the the phone was ringing continuously with no one to answer. You guys have a problem at that store. You might want to look in to it.

  1234. I visited your establishment on October 10th 2015 celebrating a going away dinner for my daughter the location was a tCockeysville location 9946 York Road we went in and the service was slow but that was okay after we got to the table we ordered our food took a long time to get the food when we did get the food we got everything with the exception of some honey barbecue boneless wings that I ordered we sat down we’re talking were eating at the end of the meal when all the other food was gone the young lady comes out with the Honey BBQ wings well of course we were upset at that time why would you bring me some wings after we’ve completed our entire meal I spoke to the manager Larry not only did he not even try to take something off of our bill but at least he could’ve offered the wings free they just took the wings back and sold them to someone else horrible customer service I believe it was bad enough that he knew the service that evening was very slow because they didn’t expect the amount of customers that they had received but in spite of that he didn’t even try to accommodate us. I thought that was horrible my daughter was moving away because her husband was going to the military and it was a celebration and they basically could have ruined it but we didn’t allow that I think someone needs some customer service classes.

  1235. This morning I went online and made an order for lunch.
    11 pizzas. $189.00.
    I received a phone call verifying my order. She stated that I would have to send a reply back from an email she would send giving authorization as to who could sign and the tip amount.
    While we were on the phone I gave her a second order for a later delivery time. So she sent me two emails.
    I responded to both clarifying who would sign for the pizzas and the tip amount for each order.

    Approximately 45 minutes later I went online and made a third order to a different location. This order was delivered at 11:45 as requested.
    Around 12:30 I received a call saying that the pizzas had not arrived from my first order which should have been delivered at 12:00. I called the location and after explaining why I was calling I was placed on hold. Then the phone hangs up.
    I call back and im transferred to Sharon. I explain everything to her. She tells me that they were delivered to the address on the second online order that I made. She also insisted that it was the address I gave. “They signed off on it” was the last thing I heard before hearing numbers on the key pad and then silence.
    Rest assured that I am extremely unhappy at this point. My order total for today was $500!
    Two weeks ago I spent over $700!
    I tried explaining that this is a factory. Who knows who signed for the pizzas!!!
    I gave specific direction as to who was to receive what order and at what location.
    I would be happy to forward on the email correspondence but at this time I want to know what is going to be done about my $189.00.

  1236. Ordered pizza for delivery. The delivery person was really nice!
    Opened the pizza box and there was no ranch and you left off spinach!! Disappointing. Never again.

  1237. My grandson n I came 4 lunch. He went to car n said he was feeling sick. When he came back he noticed that the workers r making pizzas & cooking without sanitary gloves! They r just using their bare hands… Store #022123. I have a picture if you would like to see it. This is very bad! After seeing this I paid my bill without finishing my food!!!

  1238. Went to store #024155 for dinner on 10.13.15. Service was terrible! Server was very unorganized, bread sticks were cold, they sat at the window while she she took care of 4 carry out customer’s, our pizzas sat there for 10 minutes. We ask for silverware, I went and got it myself, after waiting 10 minutes. She brought out our pizza, was standing in front of our table, said I don’t know where these go. When we got to the restaurant there were 3 tables of diners. We received our old bread sticks and pizza before two of the tables. The others diners were not happy that we received our order before them. The table behind us was told she forgot to put their order in. We go to this pizza Hut at least once a week. We will be rethinking that for sure.

  1239. we just ate at pir local pizza hut. ordered a stuff crust pepperoni pizza. the crust was soo9 think and really not good. we ate 2 slices bringing the rest home. opened the box later and the crust was thick now????? what the heck happened? is your crust not made in house,?? we r pizza lovers but I dont knpw we will ne spending 25.00 on a meal there again
    very uunsatisfied,
    pam

    • Location- Salem St. Randolph, New Jersey, 07869.
      Me & my wife entered in this restaurant and ordered one(1) Large Pizza to to
      their staff name JUAN, at 5:30 pm. Oct. 18. At that time there are only 2 customer eating inside at 1 table. At 6:05 pm,our order not yet being serve, so I made a follow-up to JUAN, and said its now coming, I sat down again to our table. To my surprise after 10 minutes., JUAN approached to our table and you know what he said… Can I have your order again? and I asked why, and he said your order was misplaced and lost. I got upset ,. Now I knew why that store is loosing customer. We leaves immediately and find another restaurant. What a sad experience. Very stupid staff.

  1240. Ordered a lg pizza last two pasta and didn’t receive our ten breadstix. Called and told them and they said we are out. They sent four garlic tst. Of course food was already gone. Very disappointed. Will not be ordering from there again.

  1241. why would you spend all those advertising dollars on you new speial deal and be told that pizza hut dosen,t sever with taco ell only personal pan pizza which is 9in hie better people, Dayton ohio Dorothy lane

  1242. On 10/14/15 I ordered the Big Dinner Box as I’ve done for sometime over the past several months at the Pizzahut located at 37244 4th Street East located in Palmdale, California. I ordered an all cheese and pepperoni pizza with parmesean. When I looked at the order there was little to no cheese on the all chess pizza which looked nothing like all the pizzas I have ordered in the past. When I asked for the manager.,Veronia, who by the way didn’t want to give me her name stated that this is how we make the pizza and if you don’t like it then I’m sorry. Clearly the pizza was not made correctly and she was not about to here anything else I had to say. When I told her that I wanted to take a picture of her with the pizza,she,stated that company policy was that I could not take her picture and ordered me put the store. One of her employees was ok with the picture that I purchased. My reasoning for taking her picture originally was due to the fact that she was not wearing a name tag and didn’t want to identify herself. Wow this is a manager!!! This woman has been at this,store for a few months now and many people have cI’m planed about her to no avail. Me like others refuse to go there anymore until she is removed. I like others have turned to social media to get the word out about the treatment and customer service at this store. The previous manager was never like this woman and the customer service was fantastic.

  1243. Always like to give Pizza Hut the nod over other chains because I prefer it when done RIGHT. Tonight started with a 40 minute past estimated delivery from the Pizza Hut off York in Edina, MN. I can deal with late pizza if it’s done right. Your “thin and crispy” was thin and soggy. Very disappointing. 1 bite wings were subpar. Lost a customer. No wonder you guys can’t compete

  1244. I ordered a pizza, wings and cheese sticks last night from the Park Rd location in Plano, TX, through the Pizza Hut app. After an hour, and order hadn’t arrived so I called the store. The guy said my order wasn’t in the system, so he investigated further, while putting me on hold. Another guy answered the phone and said that my order had been delivered. I informed him that it had not been delivered, hence why I was calling and why I was standing outside waiting. He made it seem like I was lying, and when he did apologize, it didn’t seem sincere. They remade my order and we finally got to eat, 2 hours after my original ordering. It was free, which it should’ve been since it was their mistake, but I didn’t like how they made it seem like it wasn’t , and that I just wanted a free pizza. I also didn’t receive ranch dressing for my wings that I ordered, but that was the least of my worries after that horrible experience.

  1245. Cedar Rapids IA Pizza Hut on Edgewood – I order a BBQ Beef pizza about 2 months ago online. It came with no BBQ Beef on it. I didn’t complain (thinking that maybe I ordered it incorrectly online). Then I tried again on 09/29/15 to order the same thing online, taking special care to make sure it was correct. It again came with no BBQ Beef on it. I called the store to complain. The manager told me he would rush another pizza. An hour and a half later I still had not received the corrected pizza. I called back to the store, and asked to speak to a manager. I was transferred to someone at another location. I told them that I did NOT want my pizza anymore and I wanted this reversed on my credit card. They told me they could not do that but they would give me a credit at the store for the next time I ordered. I called to order pizza tonight and told them that I should have a credit there. I was told they reversed it on my credit card the night I called in in September. After checking my statement, this was NOT credited to my card. Absolutely RIDICULOUS!!!!!!!!!!!!!!

  1246. I went to the 40 hwy and Noland pizza hut in KcMo and the service was horrible. I went through the drive thru window and Amanda was extremely rude. Refused to even say hello, even after I spoke to her 3 times. She then stormed off like I was not there. I regret not getting a refund and should’ve drove off, but I drove 300 minutes to get there. the workers refused to give me a managers name. I am very upset and will not tolerate rude so service and feel I should be refunded of my order and time wasted on bad service.

  1247. I just ordered 2 medium pizzas and a single order of spaghetti and meatballs. The pasta is inedible. The noodles are dry/burnt, there is the smallest bit of sauce and it simply looks like it’s old. The Quality of Pizza Hut anymore is ridiculous.

  1248. I ordered a medium pepperoni pizza, eight medium wings, and two ranch sides this evening for dinner. An email was sent to me that indicated my food would be delivered at 5:06pm. At 5:30pm, my food arrived. I paid for two ranch sides and only got one. The food is very good but the service was very frustrating.

  1249. I ordered from Pizza hut in Durango, Co online. When they delivered my pizza they did not deliver the waffle fries that I ordered, I have been trying to call the restaurant for 30 minutes and have been hung up on twice and the remainder of the time the phone keepsake ringing. I guess next time I will go with Dominoes.

  1250. Ordered at 6:56 online and it said it would arrive in 39 minutes. It arrived at 8:10 or 35 minutes late. Pizza was cold and the ranch sauce was missing as well. This is our 2nd bad experience and I’m not sure if it’s the store or pizza hut in general. I do hope someone genuinely cares about the customer experience and this is taken seriously.

  1251. Please help me understand the purpose of the time of arrival when you order on-line. Because my pizza was suppose to have arrived at 9:00 pm and at 9:30 I called the store and was told its on road and should arrive shortly due to a lot of orders coming in at once. Is that how you do business?? How about that customer service. When my pizza finnaly arrived at 9:45 pm it was not hot and ready, it was cold. So how about not making a false indication of arrival of pizza. I believe that is misleading. Also the drver indicated other drivers were sent home. I dont understand how you send delivery drivers home on a Sat night so early. My order was place at 8: 25 pm. Horrible customer service!!!

  1252. Store in Ocean pines Maryland
    Special running was 2 med 2 toppings for $7.99 each. Only wanted 1med with 2 toppings and was told it would be $15 dollars. Are you people kidding me? $15 dollars for a med pizza, you will never see me again in any of your stores.

  1253. The last 3 or 4 pizzas have not been the normal pizza hut standards you usually produce. Tonight was even worse. Pizzas have been lacking in ingredients and we order the meat lovers special most weeks. Tonight I thought I would get the supreme and our guests commented how sparse the two pizzas were so I had to add ingredients at home there were hardly any vegetables or meat on the pizza most slices had a few crumbles if beef, a half a slice of pepperoni and some had no onions. That was all besides a bit of cheese. I keep thinking the next one will improve. But it is worse. We order from panama city beach front beach road only. Number 850/235-9000. Needs to go back to making good pizzas or going to lose business Thx

  1254. I attempted to call the Pizza Hut on N May in OKC as I have many times before. The girl answering the phone didn’t sound happy to be there anyway. I asked one question about a medium pizza deal, she proceeds to put the phone down, tell a co-worker to explain to me that they don’t have a deal on medium pizzas. I am fine with no deal on the pizzas, my problem is with how unprofessional she was. She should have LISTENED more clearly to what I was asking and then placed me on hold. But instead, she gets huffy and her male co-worker gets on the phone. I would have spent at least $30 on pizza and pasta at a store where I usually receive great service but I hung up after he only received her version of my concern. I still love Pizza Hut, I just will not patronize that location ever again.

  1255. We were buying pizza during football season almost every weekend, the service was awfull always took almost an hour to get a pizza half the time cold and the delivery people never brought parmesan cheese. What made the top of the list is today we ordered online got a confirmation email and pizza was never delivered. Call the store 9 times and no answer. Pizza Hut shouldn’t allowed this to happend is a franchise and should be aware of this . The store where we buy our pizza in in Mission, Tx ph . Please do something about it.

  1256. When done right, there is no better crust in the industry. But in the last year I have had multiple times that the pizza I ordered came with a soggy and un savory crust. It couldn’t be blamed on sitting too long because the pizzas came on time or even early. Guessing that my Pizza Hut in Newberg Oregon is just running their ovens too quickly in order to maximize their production. Please don’t do this managers, you are shooting yourself in the foot by compromising the history of great crust!

  1257. I am very dissapointed in Pizza Hut’s service i experienced yesterday Saturday 10/17/15 @ 10pm central time in Houston,Tx USA zipcode: 77072. After attempting 4x from yesterday night and today morning to contact and get a hold of management. I kept getting transferred and there was no answer and no call back. I recieved my pizza’s cold, dry , burnt and to top that off the delivery man said he supposively gave us a gift which was cheesy bread which was also burnt. You can imagine we couldn’t enjoy our night nor could my son enjoy his pizza. I will definitely never purchase from here again and let all my family, friends, neighbors and colleagues know that Pizza Hut has poor customer service and do not value their customers or take concern about replying. I never did get an apology or did they never try to fix the problem I never got pizza or nor did I get my refund back. Even after giving the delivery person a good damn tip. But the money is less of my worries. I should of rather purchased a pizza from little ceasers were you know it would be hot and ready.

  1258. I received an order a few months ago that was incorrect I was told I was given a $20 credit on my telephone number I’ve had several bad experiences at this location the College Park Maryland Pizza Hut I asked the manager who’s very forgetful and rude and I asked if I could use at a different location since very time I have tried this location my order was wrong, I was told I had to use the credit at this location. He said call place the order or go online and call when I made an order. So today I did just that and no credit. I cancelled the order and he told me to complain to corporate so I am. Some changes need to be made I’ve wasted my hard earned money and no credit and I never ate my incorrect orders. And this has happened more then once. 301-412-3122 I want to know where is my $20 credit and why must this store keep wasting my time

  1259. Very disappointed with my experience with Pizza Hut this week. Yesterday, Sunday, 10/18/15, I called to order my autistic son a pizza for lunch, from Pizza Hut because it’s the only pizza he will eat. I begin calling at 11am. No answer. So I went to 1331 Frederica St. Owensboro, ky. To find a sign on the door that said “lobby closed use drive thru”. So I did. After ringing the bell for 19 minutes. A man came to the window and informed me that he was the only one there and he had just started and could not take my order at that time. Left with no pizza and a 6 yr old having a meltdown. Today I decided to try again. I had my car in the shop so I thought if try delivery after the kids got home from school. Around 4pm I began calling 2706853400. I was hung up on twice. THE third time I was put on hold for 27 minutes before I hung up. I called the other Pizza Hut whom answered promptly only to tell me I’m out of my of their delivery range! Once again NO PIZZA & a 6YEAR OLD HAVING A MELT DOWN!
    Sincerely
    One pissed off customer

  1260. I placed an order tonight via the website (3151019183508001184031358) and my order arrived over 30 minutes later than quoted and the pizza was room temp. This has happened the last 3 times Ive ordered from pizza hut. There are several pizza restaurants near me and from here on out I guess its in my best interest to choose a different company. Management is unapologetic and unwilling to address the delay. I have a family of 5 and work very hard for my income. I refuse to spend unwisely in the future.

  1261. On 10/19/2015, around 9:30 p.m., while on brake from work, I decided to drive up to the pizza Hut location at 10555 Westheimer Houston, TX and order a “carry out” pizza. The cashier who took my order was very nice and helpful. The store manager (Stacy), however, was NOT. After my order was complete and paid for, and as the cashier was walking back towards the kitchen area to give the cook special instructions in which I requested, the manager was simultaneously walking towards the front cash register area. I remembered then that I neede one more topping on my pizza and asked if I could add one mor topping. Stacy immediatelyshook her head in disagreement but did not say a word. So, assuming that she meant “no”, I asked her “why couldn’t I add one more topping to my pizza, especially when they had not started on it. She told me that it was because I had already paid for it and that she couldn’t redo or rering the order. That did not make sense to me but I thanked her and sat down in the little waiting area upfront. While Stacy was still standing by the register, I had a cough, a couple of cough to be exact. I am the type of person sho coughs appropriately, edpecially in puplic, by covering my mouth. I glinshed at Stacy, during my cough, only to find her giving me a hard, rude look and ,on top of all that, rolled her eyes when we had eye contact.
    I have owned my own home since 1999, in the northwest par of town and have orderd more pizza from PizzaHut than any other establishment; but I had never felt belittled or unwelcomed more than the way your store manager made me feel.
    If needed, I will provide my home address for you to confirm my loyalty as a customer to PizzaHut.
    Thank you!
    Sincerely
    Nasser Khalil

  1262. Nasser Khalil says:
    Your comment is awaiting moderation.
    October 20, 2015 at 1:37 am
    On 10/19/2015, around 9:30 p.m., while on brake from work, I decided to drive up to the pizza Hut location at 10555 Westheimer Houston, TX and order a “carry out” pizza. The cashier who took my order was very nice and helpful. The store manager (Stacy), however, was NOT. After my order was complete and paid for, and as the cashier was walking back towards the kitchen area to give the cook special instructions in which I requested, the manager was simultaneously walking towards the front cash register area. I then remembered that I needed one more topping on my pizza and asked if I could add one mor topping. Stacy immediately shook her head in disagreement but did not say a word. So, assuming that she meant “no”, I asked her, “why couldn’t I add one more topping to my pizza, especially when they had not started on it. She told me that I had already paid for it and she couldn’t redo, or rering the order. That did not make any sense to me but I thanked her and sat down in the little waiting area upfront. While Stacy was still standing by the register, I coughed, a couple of cough to be exact. I am the type of person who coughs appropriately, especially in puplic, by covering my mouth. I glanced at Stacy during my cough, only to find her giving me a hard, rude look and ,on top of all that, rolled her eyes when eye contact was made.
    I have owned my own home since 1999, in the northwest par of town and have orderd more pizza from PizzaHut than any other establishment; but I had never felt belittled or unwelcomed more than the way your store manager made me feel.
    If needed, I will provide my home address for you to confirm my loyalty as a customer to PizzaHut.
    Thank you!
    Sincerely
    Nasser Khalil

  1263. i called in to make a order paid my credit card to be delivered the lady whom took the order didn’t ask me if I was home well when it time to deliver they asked my daughter for the cc well of course she doesn’t have then I called and got a gilbert whom said it was policy well why they didn’t ask at the time of my order I think our pizza place have some issues then they tell me that it will take 3-5 days for the monies to be put back into my debit that’s wrong .I will never order over the phone your company has no idea of what they just did and the person didn’t try to make it right no manager skills and said hes manager name is jaine who? he didn’t even know her last name …

  1264. I was shopping at Krogers and I decided I wanted a carry out pizza from the pizza hut next door. I had a copy of your coupons that I received in the mail. When I tried to order the special, the manager would not accept the coupon because it had to be ordered OnLIne. I asked if I had to go home and get on my computer and order Online. They said they couldn’t help me. So I walked away from your store and ordered Papa Johns. If the customer takes the time to drive to your store, how can you justify a good business decision to turn them away? thanks. Chris

  1265. We picked up 3 pizzas at the ustick drive thru pizza hut. Our experience was we sat at the drive thru for 9 minutes before anyone helped us. No customers were inside picking up at this time. We watched 2 employees exit the rest room and one leave for delivery all looked at us but no one helped us. A long nine minutes later a girl came to the window handed us our 3 pizzas that were sitting in the warmer. When we got home they were cold they tasted and looked terrible. I want my money back or 3 free pizza coupons for another location. I will never go there again. Thank you! Stephanie

  1266. Well interesting had several bad experiences with pizza hut this one takes the cake even when one manager hung up on me you guys sent free coupons to get pizza they would not honor it with coupon code or reference number # 0100928255 they said they couldn’t use them I will order papa John’s tonite thanks guys gave u one more chance blew it again

  1267. We had an exceptional waitress tonight. Her name is Mary Ellen. She works at the Marksville, LA location. My husband ordered a tea and my daughter ordered a lemonade. My husband joked and said, “Oh, I want a mix of lemonade and tea. Make my own Arnold Palmer”. She made it for him and he loved it. She was very sweet, attentive, but not overbearing. She deserves recognition and let her know that her customers appreciated her and I would hope to have her as my waitress again.

  1268. Again for the second time we called in an order and didn’t get what we ordered. We ordered 8 bone in and 8 bone out wings and got 8 bone out the problem with this is I can’t eat the fried chicken it makes me sick I can eat the bone in wings! We also asked to get extra sauce and bar b que beef on our last order and didn’t get it. This is the Pizza Hut in Watson, LA 70706. Please make this right.

  1269. My husband and I wanted some pizza for dinner, he wanted dominos pizza but since I’m pregnant I was craving the bread sticks from pizza hut, so he let me order from here. I order online at 4:33 it said that it was gonna be ready in 30 min.. an hour pass and I called the store to see if it was on its way, I really rude person answer the phone and told me that my order was cancel because my card was declined Wich that was a lie because I had put cash as my payment, he told me that he can place my order again but it was gonna take an other hour to be ready, I was well I’m i at least getting a discount for it, and his answer was ( ummmm nooo) that made me really mad because I was already really hungry and then he treats me like that, I’ve work for customer service before and this was clearly not a good one. This definitely was my worst experience ever.

  1270. Ordered at the Horn lake Ms location near Hwy 51 arrived and my pizza was not made correctly. The cashier said she would have them fix it and the manager Keisha came up with my pizza and said she would not fix it. That it was made correctly. She was very rude and I’ll never go back

  1271. My aunt and I went last night to the store in ogdensburg ny, we were ignored for over 5 mins people who came in behind were seated. We stood at the counter waiting to get a to go salad. All we wanted was to be aknowledged. We weren’t so we left and went somewhere else.

  1272. I can not tell you how many times I’ve gone to pick up my order and i have to wait longer than call center tells me. Tonight there was a 40 minute wait before i could pick it up and i get there only to wait another 35 minutes. Really! !!

  1273. We have ordered from pizza Hut on several occasions, it’s our go to. This time around we showed up at the time quoted and our pizza was cold and not as tasty as we expected. The wings were delicious but for the price, we expect the pizza to be also. We asked for extra sauce, which wasn’t present, and the toppings were few If any. We usually get quality but this time was less than a little Caesars.

  1274. I had the most awful experience with 2 people from the pizza Hut at 3501 belt line in irving.

    we ordered our pizza on line at 6:50 delivery was to be by 8:30 pm.. I called and spoke to a gentleman I believe Chris as to the status of my pizza. . very rude and argumentative and advises the driver dispatched my pizza at 7:55.. at 8:45 I called back and spoke to manager on duty. She was very rude, not customer focused at all explained how busy etc. I advised that receiving cold pizza was not going to be acceptable. her response was that she would comp my next order. I’m sorry that’s not acceptable. I have no way of knowing this will happen.. she advised notes would be put in with my phone number. if she was as busy as she claimed I feel sure this was not done.

    my pizza was final delivered cold I might add and yes I signed the charge ticket. so disappointed as I’ve always been a Pizza Hut customer but I will be looking for another favorite and will tell all my friends and family of my horrible customer experience last evening.

    you need to teach your personal how to talk and remember we pay their saleries.

  1275. I called pizza hut at my local area which on 336 -2264464
    and i order us chicken alfredo and cheese sticks and i already gave them my debit card. and they said declined but i looked at my bank acct and already. taken out the total cost and i call them and said to pay cash. boy. i really pissed off. cause it already taken out my debit on my line and they refused. deliver unless i pay cash and i told him no since it already. debited

  1276. I have been waiting for a pizza for an hour and half , rang pizza hut up, and no apologue atall, in fact the lady on the phone but rather rude,

  1277. Today I ordered a pizza online at exactly at 4:03 pm for the location 11230 north freeway. It said it would be ready at 4:40 pm. When I got there it was 4:34pm so i paid and waited. Then my order said it was ready but it wasn’t . The cashier said it would take another 10-15 min. I left this location at 4:55pm with the pizza. Now my question to you is ,WHAT is the point of me ordering my pizza online if it’s not going to be ready when it says it’s ready time. I’m not the Only one that was upset at that location today. The employees were nice but this has to change. I’ve lived all my life here in this neighborhood always takes so long for the pizza.

  1278. Just ordered 2 pizzas from 46th and Shadeland ,absolutely horrible completely inedible ,sauce has bad taste sausage looked old

  1279. Just had the worst Pizza Hut experience to date! Ordered from your Pizza Hut located in North Little Rock, AR (Camp Robinson) I completely understand it’s a Saturday night in the fall (See. Pizza, Beer, Football). Now with that being said, I’m am mere blocks from this particular store. I’ve had my order partially delivered, waited an additional 20+ minutes, and have yet to receive my complete order. I called the location twice and have spoken to just as many people. 1st called consisted of the employee letting me know the driver had left them and she was going to send her right back. Ok, the second call was answered by the cook, who informed me she was back in route to me. He also said if she didn’t have them to me call back. I’ve spent the last 20+ minutes waiting and contacting you here. I am making my third attempt to call the store. Hopefully I’ll get some response before I put the kids to bed…..One of which doesn’t eat meat and only wanted cheesecticks. Thanks

  1280. I feel it is very deceiving that I got an email claiming free medium pizza with the purchase of a large pizza at menu price which sounded fair to me, So I go online to order and I am interested in getting pizza now, I pick every type of large pizza on the menu then add the code freepizza to checkout, tell me why its just a pfishing scam you have come up with baiting people through email with the promise of free pizza and it took me over a half hour attempting to get my free pizza because I was determined based on principle that I was offered free pizza and I was gonna order what ever pizza I had to in order to get it now that I wasted all this time getting lied to. And guess what?there is not one single pizza on your menu that allows for the promo code to be used. Shame on you guys for baiting people in with false promises and wasting our time for this. Dont believe me? Go try it, youll see!! Fired youre all fired!! If it wasnt that I had already promised the kids pizza and I dont care for dominoes, I wouldnt of ordered nothin. This isnt the first time Ive had complaints either, a while back I called you guys to order and was transfered to a call center, the guy had me on hold, was not familiar with the pasta I wanted which I always order sometimes, and I could hear the representatives joking in the background with him as I was on hold for whatever reason, I had a coupon as well and he could not figure how to process it. He said I will transfer you to the local store only to be pushed back to the call center to start all over again 3 times this happened. Finally I gave up and ordered online, it took me 2 hours from phone call to knock on the door, just terrible, pathetic customer service, love your pizza but you guys are really droppin the ball when it comes to customer service, and thats something little ceasars pizza is capitalizing on in their latest commercial which Im sure youve seen. The guy trying to order pizza online only to give up and walk in walk out with pizza at lil caesars, in the commercial they dont mention who the guy is ordering from but us disappointed online clientel know exactly who that is. You can thank your tech guys for that, get with the program guys or your gonna end up selling $6 pizzas to try and hit that quarterly budget, thanks, Joe Garcia

  1281. I live Madisonville TN and it’s Saturday night. Out Pizza Hut is suppose to be open until midnight. So at 10:45 pm I start trying to call to place an order. After ten try’s I gave up and drove there. I went in to order and they were moping the floor and no pizzas in the over. Nobody was manning the phones. They were just letting them ring. The guy come to take my order but when I started ordering he told me that they had trouble earlier that day and had to turn the fryer off and couldn’t fix anything but pizza. I went there for the wings I love, that I get every Saturday night. This isn’t my first problem there but this was the worst. They pretty much closed before 11pm yet their suppose to be open til 12am on Saturdays. I wish somebody would do something about this. I’m now sitting at sonic ordering wings. Maybe I’ll like them more and just start spending my 40 dollars a week there instead of at a place that don’t want my business like the Madisonville Pizza Hut. If I ran my business this way it would close. I would be willing to bet the branch closes within 3 years if somebody doesn’t do anything about how it’s being ran!!!

  1282. Order #: 3151024215556001181744225

    I placed my order and received a call stating they were not delivering to the apartments in which I reside. I called back intending to cancel my order and order from a pizza place who services the customers their delivery states is available and no longer had enough on my card to order from anywhere else because the location charged me twice BEFORE they even called to tell me they refuse to deliver here. Then the manager refuses to resolve the issue. Charged twice for a pizZa they refuse to bring me.

  1283. I would like management to contact me about my most recent issue I’ve had with the Madisonville TN Pizza Hut.
    Email me

  1284. Friday night we were rushed for time but decided since Pizza Hut was not busy we would stop and eat. We waited 10 minutes to be seated. Then 10 more for our drink order to be taken. During this time several groups and couples had came in and were seated and served. We waited 45 minutes after that and no food we asked the waitress for the bill for our drinks she said part of our order was done and the other part was halfway through the oven. So we stayed. We were brought the wrong pizza, the dough was not cooked (we brought it come and put it in the oven for 25 minutes) the pasta and wings had issues as well. I understand they were short staffed but the food was horrible and everyone who came in before and after us were served! The waitress apologized and offered a discount but none was given. Would not recommend anyone eat there.

  1285. Very disappointed. Once again 1 of our 2 pizzas and our breadsticks were doughy and not done. Our brownies were liquid on the inside and not done. I hate complaining but we tolerate it mist of the time. When you spend over $30 it gets very frustrating.

  1286. I ordered last week the two unlimited toppings any Christ for 699 and one came burnt along with a big dinner box I called back and was able to get a nine dollar refund. Today I ordered again and the delivery took over an hour and 20 minutes and when I called I was told that the wings that I ordered along with my big box dinner were dropped so they had to redo my wings and that was the reason for taking so long I asked him to please make sure my pizza was not cold when they arrived and I was told it was in the hot box when the delivery guy arrived 10 minutes later my whole order except for their wings were cold this is starting to become a norm for this local Pizza Hut I think I may stop ordering after 10 years of great service.

  1287. Been to Pizza Hut in toms river nj three times ,three different days,over the last year, always slow.it took an hour to get two pizza,by the time my wife bread stick came out which was her meal we were done with the two pies.They goof up the order behind us and the other table was still waiting.oh did I mention there was only 3 booth full in all the resturat and it wasn’t like there were a lot of delivery service going out because could see right in to the kitchen.Seem like they keep going out to have a smoke though.I been going to Pizza Hut since the early 80s never been so disappointed as I was tonight. It was an hour an half of time I never get back when u have a six year old going on he hungry.

  1288. I’m in Clifton and we order at least a couple times a month from the store on Van Houten Ave. we never have any issues or complaints until tonight. We ordered a pizza and cookie dessert online for delivery at 6:50pm. Delivery was set for 8:09pm. We called at 8:45 to see what was going on because we still didn’t get it yet. They said its on its way. It is now 9:50pm and still nothing. I’m not one to normally complain, as I understand it is a Sunday night and football is on so I’m sure it is busy. But be forthcoming and honest about being behind or if the order got lost in some way. We’re left hanging and hungry and are officially giving up.

  1289. I was at Pizza Hut in Stigler, Ok yesterday with my family and the manager Brenda was yelling and belittling employees so loudly that everyone trying to enjoy their meal could hear her. Than when we went to check out she started belittling a poor little girl right in front of us. Our poor waitress did nothing wrong it was some blue haired girl. She screwed up our order. I tried telling Brenda this but she just kept yelling at the other waitress. I, along with several others refuse to go back unless this manager is dealt with. Thank you for your time

  1290. Thought I would give my old Pizza Hut on Preston Street one more try before giving up. The time before this it just wasn’t very good. The bacon was pretty much all fat and hardly any sauce. I wish this time I had taken a picture of all the fat bacon that I had to pull off the pizza in order that we could eat it. Needless to say I am finished with Pizza Hut. There are too many other places that have great deals and taste good. Been going to this Pizza Hut since I was 12 years old. Done!

  1291. On Oct 26, 2015 at approximatley 1030. I placed a call in order to Pizza Hut located on 4548 East Princess Anne Road Norfolk Virginia for two medium size hand tossed cheese pizzas. I was specific in my order when I asked if the order could be delivered to my grandsons school by 1245 because his class has lunch during that period. I asked if there was going to be an issue with getting it there by that time and the younglady stated no. I called the school at 1258 and the pizza had not been delivered. I called Pizza Hut and spoke with the manager “Erika” who was very unprofessional and rude. I informed her that I needed to cancel my order because it was too late and I was specific in my request . She said “I need to call my driver and see where he is” I asked her if she would call me back to let me know where he was because it was too late and her response was “YUP” and she abruptly hung up the phone. I waited and she did not return my call. I called back and I asked her if she had talked to the driver and she said he had delivered the pizza. Ms Erika did not even call me back. I informed her once again it was too late and i wanted a refund. The I asked for the corporate officer telephone number and she stated “I dont have that number but I have the CMC number “1-888-767-9178 ‘. I asked her what number is this and she just hung up the phone . This type of customer service is unacceptable especially by a Manager. I am very disappointed normally I order from the Pizza Hut on Monticlleo Ave and those workers are great.

  1292. Went to the Tomahawk, WI today for lunch.. arrived 12:30pm.. we were told to sit wherever we wanted.. didn’t see time posted for lunch buffett.. we were asked what we wanted to drink…that was it.. we went to the buffet as the server didnt come bakc.. one server for the entire dining room. . pizza on buffet was dry, pasta dried out.. at 12:50 without announcement the female server started shutting down the buffett.. no freshening was done until 12:45pm at that time a baked pasta came out which was 1/4 the depth of standard. 12:50 another customer came in and was told the buffet was closed.. he argued about the time and at 12:55pm a hawaiian/veggie combo pizza was brought out.. we asked if the buffet was going to be replenished and were not given any options..poor service..poor products.. both of us got sick.. we won’t go back…ever!

  1293. I ordered a medium bacon pizza and a cookie pie from the store on piedmont ave n in atlanta. When I got back to my dorm and opened the chocolate chip cookie pie, it was BURNT and hard. I personally love chocolate chip cookies and was my first time getting them from Pizza Hut, I was at least hoping to enjoy them as much as I did the pizza, but was sadly disappointed.

  1294. Absolutely a HORRIBLE experience, I placed an order at 5:42pm it is 8:46 still no pizza. I called the Milton rd store in Charlotte, nc. I called twice once said order on the way. Second said they don’t have order, when I gave the confirmation # all of a sudden it was found. They stated I was going to get it free still nothing.

  1295. I had a bad experience with one Pizza Hut location. I reached out to costumer service and made a complaint. Few days later I received a call from the General Manager of the Castor Ave location in Philadelphia. At the end of the day I got my credit and I got an apology. It was very nice and professional for her to take her time out to call me. Thanks to her I will give them another try.

  1296. The pizza Hut in Marion KY had a 5 year old taking orders and bringing drinks and menu’s. Very unprofessional and they had cartoons on for her in the dining room. Pizza Hut has become a baby sitter

  1297. Yes I ordered a pizza from parkersburg wv. One half of the pizza was black and burnt and the other half was still cold and raw. I have pictures. You guys use to be my favorite pizza place now little ceases makes you guys look like amateurs..

  1298. Every time I order from pizza hut I get wings and a calzone or something like that. I usually don’t have ranch at my house so I order it and don’t mind paying the extra $.59. This is the 4th time that I have ordered from you guys and it never comes. I am not complaining about having to pay for it but I do get frustrated when I order it and am charged for it and it never comes.

  1299. 1023 W main st
    Bridgeport, WV

    This has got to be the worst place to eat in town. The buffet was empty during buffer hours, people complaining about getting their food, 1+ hour waits gor carry outs. The lady trying to take my order was so upset she kept getting upset, and to top it off, while I was trying to order a guy walks into the kitchen with open toed shoes, yes flip flops on. At that point I canceled my order and had to leave.
    Wednesday 28, Oct 2015 approx 1906 hours. That place is being ran like a joke. Please help them!!

  1300. Ordered a pizza by phone in Kanab ,Utah. They asked if I wanted the same pizza I had ordered the last time and I said yes it was a large pizza with 2 toppings for $7.99.She said yes 7.99 plus tax pick up in 15 min.When I picked up the pizza they they charged me $10.00 plus tax.they would not honor the price. They quoted on the phone.After 10 min.of looking on there screen the said the did not have price on there computer.I gave them $11.00 and they lost a customer.Oct 28 2015 @ 5:30 pm

  1301. I posted an online order about 30-40 minutes be for closing for theBixby Knolls Shopping Center, 4558 Atlantic Ave, Long Beach, CA 90807 location got a confirmation email about my order. What I didn’t do be for placing my order was check the Google reviews. Seems like the past year this location has gone down hill and I wouldn’t be the first to never receive my pizza. I waited for a half an hour after the estimated delivery date be for I called. I received an automated prompt saying the location was closed but if I hadn’t received my order I should stay on the line. I sat and listened for commercials for 5 minutes over the phone be for I hung up. I never got any phone calls about my location if they had some how got lost in the mile they’d have to go. Luckily I chose payment as cash instead of card. Check the reviews for this location on google maps and you’ll see there have been people to pay with other means and never get their pizza. Seems like this location thinks they can get free pizza at the customer’s expense. Hope this actually helps and is read.

  1302. 10/28/15 at 7:02pm I ordered the bigbox for delivery at store 2697. the young lady took my name phone number address and credit card# and stated it would be 60 minutes for delivery. I called back at 8:10 pm the same young lady said oh you are due to be delivered in 20 minutes. Ok so now I’m irritated because it shouldn’t take that long and her response was well we are busy.8:40 pm I called back and asked for the manager he stated he doesn’t have an order under my phone number and I stated the little gal took my order, then he said he found it but it was under another number and it was cancelled. By this time I’m upset as you can imagine I have hungry children. I want to know why it was cancelled. He stated it was a service issue. He said the driver came to my house ,which mind you I had my front door open and front porch light on, knocked and no one answered and so he left. I am literally three blocks from this store. The manager wanted me to wait another 35 minutes for my order for half off. I do not feel this was good customer service and I will never order Pizza Hut pizza again.

  1303. I ordered pizza online well they called 30 seconds after i placed it online and they said we dont have alot of the toppings you wanted well i canceled it and 5 mins later i got a alert that my card was charged twice 1 min ago so 4 mins after i canceled i call to ask why it was and the woman was so rude then when i asked to speak to the manager and she hung up plus when she charged me twice it overdrawed my account i had 25 in and she took out 34 i cannot believe this but what to do

  1304. Think the worst service ever had Greencastle Pizza Hut at 7:34 pm fri eve out of bread sticks out of personal pan pizza order 3 got one large took 1 hour forgot other 2 took another 30 min and they sucked think it papa johns from no on

  1305. ordered three pizzas. All three delivered burned. Yes, burned. Pictures available upon request. The Atascocita location is absolutely horrible.

  1306. A phone call or email to let me know 1 your extremely busy 2 to you need clarification on my address would have been greatgreat. Instead I have to call 30 minutes after my estimated delivery time to hear that. Thanks a lot, I won’t order from you again.

  1307. We ordered 2 thin crust cheese pizza tonight from pizza hut on Bell Road in surprise Az it was the worst thin crust pizza I ever had . The crust was like dry matzo. I have order your pan pizza crust and they were very good you need to come with a better thin crust.

  1308. I am beyond frustrated right now with your store in kingwood wv. I ordered online a box deal my total with tax was 24.37. When I went to pick up the pizza they had no record of it . So I gave them a confirmation number 3151031160252001184027289…I was rudely informed there was nothing they could do with confirmation. So I told them I wanted a box deal for 19.99. So after I waited another half hour the girl brings out two large pizzas wings and two order of breadsticks totaling $43.97. I said this isn’t what I asked for and instead of offering me a deal. She rudely said well then you will have to wait another half hour for a box deal. I asked to speak to manager on duty and all she offered me was a free large pizza. I said what I expect is the difference of 19.63. Which of course they couldn’t do. I went from a frequent customer to absolutely boycotting pizza hut!!

  1309. Can you please fix the coupons. If you can only have two topping then put two toppings. The coupon in question is 6.99 for 2 medium pizzas any toppings plus a third item of your choice. (8) wings and bread sticks or pasta and bread sticks for $19.99. When placing this order my total came out to $32 and some change. They charged extra for more then two topping and even after talking to the manager I was told the same thing. If you could either change the coupons or honor what is on them that would be great. Thanks

  1310. I ordered a thin crust vegetarian pizza and boneless 8 piece wings from Pizza Hut on NW 4th boulevard in gainesville, FL at 9.34 PM. The order was twenty minutes late, the employee was extremely rude, the food was cold and we got the wrong order of wings. I would like to request a refund for the wings.

    Thank you,

    Anu Bhattacharyya

  1311. My family loves to go the Pizza Hut in our area on Sundays after church for the buffet. The last few times we have went the service as gotten worse and Quality of pizza has went down!!!! Today when we went to pizza hut the was really busy. The place was full of people. Only one Waitress! We got seated at a table that was not clean. The Waitress was so busy running the register, answering the phone, she had no time for the customers in the restaurant. There was no pizza on the Bar. Pizza was coming out one at a time and people were going crazy over it.. After we got seated at our table the waitress never came back to get our drink or Pizza order. After waiting about 30 mins of no service we got up and left. We went to a different restaurant across the street with better service.. If you are going to offer a pizza buffet on a Sunday…. you need to have more than one waitress and provide pizza on the bar. The Pizza Hut we were at is 1013 W Roosevelt Blvd , Monroe NC 28110. 704-289- 2588

  1312. on November 1st 2015, my wife and I went to the Brockport NY Pizza Hut at approximately 3 pm. After we ordered we were appalled to watch a blonde server/worker sitting on the serving counter squeezing what appeared to be blemishes on her face while she talked to the brunette server/worker! Now with that appetizing picture, we then watched the blonde worker jump up to sit on the servers counter several times to use her smart phone and chat with her co-worker while dirty salad plates sat on our table! It is tough enough to even find a Pizza Hut in western NY; but this one we will by-pass.

  1313. I am beyond frustrated and feel like we received the worst service by pizza hut tonight. We eat pizza hut at least once a week whether it be from home(Chester) or from work (rock hill). However tonight was awful. I placed an order online for a pizza at 6:23 and finally got it delivered at 7:18. 2 hours later!! After an hour and half I called the store and spoke to someone who told me that they were short handed on drivers and did I just want a refund. He repeatedly kept saying how busy they were but he didn’t ever apologize or seem empathetic that we were thrown way off our work schedule now. I told him that I didn’t want a refund but I would have appreciated a call or an online message saying that they were way behind and then u could have had the option to go to Dominos or someone else who delivers. The reason I reached out to customer service was because when our pizza finally arrived it was cold, completely cold. It was burnt and the crust was so dried out that when you tried to hold it to take a bite it would crumble and your finger would poke a hole in it. We finally threw it away because I felt like calling back to that store would be a waste of time. So basically : it took 2 hours to get it, it was burnt, cold and dried out to the point that you couldn’t eat the crust. I took a picture of the pizza with my cell phone and a screenshot of my email receipt to show you that it was burnt and very very late. Could someone please call me back?

  1314. I was with my family at the pizza hut in Selma AL eating when I went to shake the crushed pepper on my pizza white worms came out crawling on my pizza me and my family had been eating the crushed pepper but we noticed that powder stuff keep coming out then the worms came out. I am very dispizes with what happen. I have sick to my stomach. Not to mention it took us 45 minutes to even get our food and the man up front named Kevin said he could do eanything for us or give us any informaiton. even though we payed but he did finally give us a refund.

  1315. My husband and I were at the Monroe, NC store and we ordered buffet. The tables were not clean and we sat at our table for 15 minutes finally I go up and tell them and then my husband had to get the plates for the pizza and our drinks were another story.
    A customer went back behind the counter to help the waitresses to get drinks filled on tables. Needless to say it was packed. The waitresses said not enough people hired and work a shift on Sunday’s. Which that was our 2 nd time in 2 weeks almost as bad as the week before no body is scheduled to work on Sunday’s but a few people. Idk but this is not acceptable practice. I can see this store failing in the future if something is not addressed. A very disappointed customer…..and others there were taking pictures.

  1316. Hi , I want to start by saying I love Pizza hut, but not happy at all with my experience yesterday I had ordered for delivery and the person that assist me told me my Pizza would be ready in 40 minutes and I waited and hour in a half I called back to the store and I spoke to the girl again and she left me on hold for about 10 minutes she didn’t answer my call back in just stood on hold and when my order finally arrived everything was cold I’m really upset about it

  1317. Omg I am shocked & APPALLED I ordered 2 large pizzas & first of all they were carrying on a personal conversation I had to greet them because I wasn’t greeted & both pizzas were not what I expected me askn FA extra meat & cheese was not honored & I have never been treated like this b4 @ this establishment sadly to say my daughter LUV pizza hut pizza! She ranks yall #1 if only she would have seen the way her mom was treated

  1318. Hello Manager of Pizza Hut,

    I ordered bread steaks on Friday October 30th along with two pizzas and the breadsticks were cold and soggy. I would like a gift card to replace the cost of these breadsticks. I ordered these from the Pizza Hut on Old Philadelphia Pike in Bridgeport of Lancaster, PA 17602.

    Thank you,

    Cynthia Caudill

  1319. Sitting outside PH Fayetteville, NY. It is 11:25 and the doors are still locked. Posting of times says opens at 11am? This location is convient to us, but thinking this is the last time will order here. The takeout restaurant needs renovation. Floors are cracking/chipped. It looks like it needs fresh paint a really good cleaning of walls etc. Presentation is very important, costumers like to walk in to an establishment and see it clean, and tidy. We have used this location for years. Please visit location and check for your self. Really not sure how it passes inspections?

  1320. Had a very ugly incident at the Pizza Hut on 4987 W University Drive in McKinney, TX last Friday, 10/30/2015. I ordered pizza, wings, and cinnamon sticks to be ready for pickup at 4:45 PM. I arrived at the restaurant promptly at 4:45. The girl at the counter said that the order wasn’t ready – that it was a future order for 5:45. I was immediately upset because the evening had been carefully planned and the 4:45 pizza pickup was crucial for things to happen in the right order at the right times. The girl said that I could speak to Chris J who was the person who took the call and the manager. When I told her that I would like to speak to him, she went to the back and said something to a young man. He had something in his hands. I don’t know what it was, but after the girl spoke to the young man he threw it on the floor before stalking out to speak to me. To do that in front of a customer who was already upset because of him was definitely NOT the thing to do. I instantly went from being just a little upset to being irate. His manner was rude. He was disrespectful and his “apology” was most insincere. I no longer wanted anything from that place as I prefer my pizza without fromunda cheese. I just needed to vent. I loudly told the boy that he “had one job and screwed it up.” I was loud, but not yelling and did not use profanity. Then the snot-nosed punk stuck his finger out and told me to leave the premises. I don’t know if I did right away, but I walked out the door. As I was on the way to the car, the boy very stupidly came out after me like he was going to do something physically. When I walked back toward him and asked if we were having a problem, he said that he was going to call the police. I left.

  1321. Pizza hut use to be one of my favorite pizza places until I found glass in my pizza.This occurred in Gulfport,MS yesterday. When contacted the store they basically told us that there was nothing they could do. I’ve never heard of such a thing. So I called the Health Department and contacted me a lawyer. The 1800 number was no help neither.

  1322. I live in paragould ar..i have ordered many times from our local pizza hut..i usually order online since the ap is so easy to use..a few months ago i placed an online order that was never even made and the manager gave me a credit toward future purchase..so i have continued to order..only for the food to be worse and worse with every order..and today i placed an online order and my email confirmation stated that delivery would be 1 hour and 50 min so i called and asked if the time on deliver was correct because if so i wanted to cancel..the employee stated to me that delivery time was only an hour so i told her i would go ahead and continue the order..only an hour later no order…call again same employee lyndsy..stated your order is due in another 50 min..i told her but i just called you and asked so i could cancel..she wasnt concerned…i pay with debit card so of course puzza hut already has my money but my family doesnt have their dinner…love your appreciation for us who keep you in business

  1323. Tonight, November 3, 2015, I placed an order of 2 medium hand tossed pepperoni pizzas and a side garden salad. My husband was eating the salad and pulled a 6-8 inch hair from his mouth. I called the store to express my dissatisfaction. I was told they would refund me $3.00 for the salad. Due to the hair, we were all too grossed out to eat the pizza. Expressing my concern I was told I would be refund $10, about half of my total cost. The manager told me I would only get a $10 refund because there was nothing wrong with the pizza. I asked her how she could guarantee that when there was such a long hair in the salad. With attitude she told me she would refund me my bill, after I told her I was planning on contacting corporate due to dissatisfactoty customer service.
    I was disappointed with the manager’s attitude and willingness to right the wrong. There are plenty of pizza joints in Maricopa that I do not need to return to Pizza Hut die poor customer service.
    For reference, the store number is 022093. Please contact me for any additional information.

  1324. Out of food and closed at 9 on halloween. This restaurant is a joke and embarassing to the community. Close the doors or fire the manager. Employees are also terrible, unfriendly, unprofessional, on their phones, smoking outside, laughing at being out of food and not because it’s bust but because the manager has no idea what is going on

  1325. I had pizza Hut for lunch today at the madison Mississippi location. Store number 316445. That was the rudest people I have ever seen at any restaurant in my 40 years of my life. Not only rude but I waited one hour for 2 $5 lunch deals. Then it ends up the pizzas had been ready for 30 min. Not only would they not refund my money wouldn’t even cook another pizza seeing the pizzas they gave me were cold and rubbery. I know nothing will come of this and your going to sell alot of pizzas and losing one little is not going to customers bankrupt the almighty pizza hut. I hope just one person that is high enough up in the company reads this and make some changes for the customers they do have left. Thank you and have a good day.

  1326. Hello! If you could email me back as I have pictures to send about my recent Pizza Hut experience and I can’t include them in the comment. Thank you!

  1327. Order Pizza Hut for the drizzle if you going to advertise it , it should be done. Ordered third time for the George Jenkins blvd Lakeland Fl
    Never has the drizzle , cold pizza, rude and unconcerned employees who refused to fix the problem or even address it. Seems to be a issue there by their reviews so not sure if this is going to matter but i buy 4 pizza with extras every time close to 50bucks or more. Done trying to be a Pizza Hut customer. My business will go else where

  1328. Last night my wife and kids went to Pizza Hut in West Bend, WI. My wife paid for the dinner with our debit card and left a cash tip. Today on our bank statement there was $5 added to the debit card. The waiter took it upon himself to give him more of a tip. Where I come from that is theft. Wonder how many others they have done this to? I will never go to a Pizza Hut again.

  1329. Is the square pizza dough pre-made and delivered to the Pizza Hut locations? The reason I ask is because I called my local Pizza Hut tonight to order a family box and was told they were out of square pizza dough so they couldn’t make any box meals. I thought that was just strange. Thanks

  1330. Tonight we received two wrong large pizzas, which the correct ones were finally delivered to us after dealing with someone at the store who wasn’t really sure how to handle this situation. I also feel bad for whomever got ours. So after 15 minutes on the phone and waiting another 45 minutes for our correct order, we received pizzas that were quite under par! One was 1/3 crust and the other was supposed to be the pretzel piggy, however we received it without the requested balsamic drizzle (which in my opinion really makes this pizza!).
    We have been ordering from Pizza Hut just about weekly because my kids love the stuffed crust and we love the new flavor combinations. But if we keep getting service and quality like this, we can just go elsewhere. If I wanted my order wrong every time, I’d just go to McDonalds!

  1331. 1. Your contact us is not working Tried 3 time
    2. My complaint is that last night I was in the mood for a persona pan pizza. I went to the Cherrywood shopping center on Blackwood-Clementon Rd in Clementon NJ at 7PM and was told they were out I was offered a medium at $10.99 but a somewhat rude and uncaring girl. I did not want that much pizza or to spend that much money.
    3. Your staff needs to be more flexible and caring, You weren’t out of pizza. why not cook some mediums and cut them up to personal pan size.
    4. I left annoyed and disappointed. Had a tuna fish sandwich at home

  1332. just tryed to order 7 pizzas from riverview store on big bend road in riverview, florida they told me we dont deliver to my area, i am 2 miles east of them on big bend road i buy from there all the time 7 to 10 pizzas , but no more sorry but you cant talk to people that way DONE

  1333. I order my pizza today Nov 6 th and they said my pizza would get delivered in 30- 45 mins later. My kids waited for over an hour for their one topping pizza which should be that hard. The lat time I order it took them over an hour and the pizza wasn’t made right and it was cold. Not sure the police but their timing is off and need to hire people that know how to make a pizza..

  1334. I placed an order for delivery at 6:58pm central time. After placing the order. I received confirmation that the order would arrive at 8:28. I attempted to call the Pizza Hut I ordered from several times to ask if I could pick the order up but I didn’t receive an answer. I went there at 7:35 and I was told that my order was already out. At 8:15, I received a call stating it was Lee from Pizza Hut and they are just getting ready to make my pizza and they wanted to know if I still wanted it. I informed them that I did not want the pizza and to refund my money to my card. I am very dissatisfied and currently waiting on my refund.

  1335. I had my pizza delivered today and a couple of slices in I noticed what appeared to be a nail in one of the slices. As I looked closer I realized it was a screw.

  1336. We order a pizza & cheese bread sticks tonight & the bread sticks were hard, burnt, uncut & we ended up throwing them out. I would like a coupon for more please. Thank you.

  1337. Pizza Hut
    610 E Simpson St,
    Mechanicsburg, PA 17055
    terrible experience on last nights order we ordered at 5:18 didn’t show up till 6:36 gave driver a 5 dollar tip to find pizza/wings and bread sticks somewhat cold when the store is 1.04 miles from the house then have to wait another 10 mins to reheat everything.

  1338. i went in today and ordered a beef supreme pizza. and a pepperoni pizza. they didnt” do the beef pizza right.i told them no pork on the beef pizza. when it came back it had pepperoni on it. my husband cant” eat pork. bad experience today.

  1339. I don’t know why I continue to give Pizza Hut chance after chance to improve. I’m always disappointed. This is really more about mismanagement of the stores, be it franchise or corporate. I just left a store in Birmingham, Alabama without my order. I placed an order online and 45 minutes later not only was it not ready, it had not even been submitted. So I left. This is a carry out only store and the waiting area was standing room only. There were 20 of us waiting on orders. There were five people waiting outside. I have pictures. The warming area was OVERFLOWING WITH PIZZAS THAT HADNT BEEN PICKED UP! The last time I got a pizza here it was dry and barely had any toppings. I also took a picture of that. No one seems to care at this location and it’s the closest one to me. This basically says I need to be done the Pizza Hut.

  1340. I ordered 3 pizzas and 8 wings for a birthday party. It was disgusting, pizza was stone cold, and wings were old. We threw pretty much everything away. The kids wouldn’t even eat the pizza! I don’t want anything in return, I’m done! Service was crap, couldn’t find the apartment but that’s the least of my worries. Product is not what it use to be, I’d expect more from a name like Pizza Hut. Hope you tighten up, but I’ll never know because I’m team dominos from now on out! #dominosforlife

  1341. My husband and I have been at this location for an hour where we chose to have the buffet. Starting with the chopped eggs on the salad bar which were still completely frozen(hard as pebbles) this has been a horrible experience. Yes the dining area has been about 75% full because it’s Sunday lunch but this should be expected. There has been a constant line of about 10 patrons waiting on pizza at the buffet. We have been here an hour and have only had 3 pieces of pizza. Then they are either out of salad or plates or forks and no one refill drinks. We just paid almost $20 for lunch and gave up without even getting full because we ran out of time. 2 weeks ago I called in an order at this same location and was told it would be 20 min. When I arrived on time I still waited another 25 for my order. I am fed up with Pizza Hut!

  1342. The Pizza Hut on oleander drive in Wilmington sucks it doesn’t matter what day of the week you order something it takes them a hour and a half to get to you and it’s cold I would suggest ordering from somewhere else

  1343. Ordered 2 pizzas for home delivery. Called local restaurant after an hour wait and was told driver had run out of gas. Only offer made was for store credit. I had to insist on my charge not being made to my credit card. I have had trouble with this restaurant on several occasions previous to this order.

  1344. Unable to get delivery had to go to s different pizza franchise to have pizza delivered SORRY PIZZA HUT your losing sales

  1345. I recently visited the Pizza Hut in Kentwood, MI (28th/Radcliffe) on Saturday 11/7. Even though money is tight I decided to treat my son to dinner, he chose Pizza Hut. It seemed to be busy but we were seated fairly quickly. The servers did not seem to know who had what section, and while it’s better to have too many people offer to take an order than too few it still showed a lack of organization. We placed our order, it took the usual amount of time to be filled. While we waited I observed several people come and place take out orders, only to watch these same people return to place complaints. The manager seemed to handle each one in a friendly manner but the sheer number of issues was concerning. Enter my problem……I received my bill, gave my waiter my debit card for payment and proceeded to wait. A long time. As I had to pick my daughter up soon I went to find our waiter. He was working with another table and when I asked if I could complete my transaction he went to get my ticket. He found the ticket-but not my card!! I watched him search and search, ask me if he returned it to me (he hadn’t). At this point I was starting to get a little panicked. With the number of people I watched come and go I was starting to worry it had been given to someone else. Because I needed to pick up my daughter I did have to leave the restaurant where I proceeded to immediately report my card lost. I received a call later saying they had found it in the kitchen between some trays. By that time I had already cancelled the card for safety’s sake.
    This is a huge deal for me. Not only could it have fallen into the wrong hands but this is my main form of payment I use. I do not use credit cards, my debit is a MC so is widely accepted. The grocery store I use doesn’t accept checks-cash or debit card only. Thankfully I had gotten gas earlier in the day or I would have no means to obtain cash as this was Saturday and obviously my bank doesn’t open until Monday. My husband is currently out of state so I can’t use his card either! I have never had this happen or even ever heard of such a thing as a waiter losing a customers credit card!! I will now have to wait 1-2weeks to get a new card.
    The whole experience was unsettling and quite honestly upsetting.

  1346. I am still waiting for the order I placed online on Friday night!
    My credit card was charged. The pizzas never arrived. The store did not answer the phone. Could not find anybody on customer service # that had a clue!

    This is 3rd email, maybe a response this time?

  1347. I worked in the rain the entire weekend. I went by Pizza Hut 4236 Buena Vista on the way home. I ordered a large pepperoni. I had a salad with it. Please keep in mind I am wet and it still raining. I just want to eat and watch some football. The pizza was terrible. I took some back to so the manager could see it and she said it like this all the time. I said no because I eat this all the time it is never like this. She said she would give a five dollar credit.

  1348. Our food was wrong and cold. I called in but the young lady refused to allow me to speak to a supervisor and she had the absolute worst attitude.We eat pizza hut 1-2 a week spend 25-45$ each time and to get such terrible service makes me not sure nt to order from pizza hut Ever again. We have Dominoes in town as well

  1349. Pizza Hut-13715 NW 135st. I placed an order online at 615 pm but a called to be delivered. I added the person what would be my wait time and he said 8:09pm. At 8:10pm I received no pizza delivery so I called and then the said it left already and my delivery time is 8:27pm. Now at 8:40pm no delivery so I called and my pizza was cancelled. Now how can it be cancelled when it had left already. So I called to speak with a manager then put me on hold and never came to the phone. Now I’n at Pappa Johns getting pizza at 9pm. This crazy service. I hate Pizza Hut anyway.

  1350. This past weekend, my husband and I ordered a pizza from our local Pizza Hut, which is only about 1 mile from our home. We ordered online at 5:34 pm, and were picking up at 6:15. I left home at 6:10 and arrived at Pizza Hut a couple of minutes early, Maybe 6:13. I went in and there were a few people seated, I think 2 tables, and there were 3 young boys waiting. A man arrived just ahead of me and paid, for his pizzas and immediately got them. I paid and saw that there were only stacks of pizzas in the warmer waiting for pickup. A car cam through the drive thru and those pizzas were taken to the window. I paid for my pizza at 6:15 and looking at my receipt, it states that I picked up at 6:15. However, it was 6:32 when I finally got the pizza and left the restaurant! Two other customers came in behind me and they also were waiting for their call in or online orders. As I was waiting, I noticed that there were at least 4 young men working at the front or in the cooking area, and a female, who I assume is the manager, was there. Shortly after I arrived, probably around 6:18, the female had disappeared from the area, and at around 6:29 I saw her return from the restroom. It was a Saturday evening, right at dinner time, there were plenty of people working, yet every customer was waiting at least 10-15 minutes, most longer, for their pizza. If this was the first time this had happened I would have just blown it off, but it wasn’t. This Pizza Hut is very poorly managed and in the near future, we will be going to Papa John’s for our pizza. When I complained to the manager about the wait time, all she said was “I’m sorry”. Well, so am I because we really like Pizza Hut food and the prices, but I don’t like the total disregard this Pizza Hut on Jacksboro HIghway in Wichita Falls, TX, Store # 008678, has for their customers.

  1351. We live in Dixon il, and tired of our local pizza Hut not having the same deals that are advertised on TV and etc. Called and was told to order on line to get new special, 6.99 med any kind. Went on line didn’t give me special pricing so I canceled order, called back said it didn’t work and was told sorry they cant help , sooooo I guess I won’t order pizza Hut anymore. This isn’t first time this owner won’t do the pricing that is advertised , greedy man!!!!

  1352. Pizza Hut company needs to remove the “1 topping” label on the 10$ Box advertisement as soon as possible because it is not true. If you try to only put one topping on that pizza the website charges you about 2 extra dollars. You can’t add any toppings to the pizza if your trying to get the 10$ deal.that is called false advertising.

    • This was the worst customer service! I order online and chose to have it delivered. That was at 7:00pm and get a call at 8: 00pm to tell me they were not going to be able to deliver… really?? I’ve had already been waiting for an hour!!!!

  1353. I tried to use a coupon Pizza Hut emailed me at the above address. The Hanford, CA Pizza Hut would not accept the coupon, because Luis the manager said, “I’ve never heard of it, we don’t give that coupon, I don’t even have a coupon I can give you.” I received this coupon because I completed a customer survey based on another horrible Pizza Hut encounter. The coupon has Pizza Hut logo, a special code, and it says how I received it. This second bad experience confirms that Pizza Hut is not customer oriented and I won’t buy from there again unless I get an apology and free pizza. This company gives out coupons that their stores will not honor and it’s deceptive

  1354. A few months ago i ordered a special…6.99 any two for 13.99 . I live several miles from the nearest pizza hut but we picked it up and came home to have a nice dinner. NOT HAPPENING! One pizza the only way to make it eatable was to take topping off one and put on another slice. Undoubtedly the worse ever. So we did not touch the second pizza. I took it back the next day and explained and showed them the pizza. Just to let you know this had happened before but i ignored it and ate the pizza. I was not going to do that a second time. I got an apology from the cashier and said i would be credited for any pizza that price with my next order. So yesterday while in that area i decided to go by to get that credited pizza. WRONG! I was told that all credits expire after 30 days! Left without anything! I would think if you get credit for a lousy uneatable pizza you should be told about the expiration of credit. DUH! I have never ever been disatisfied with Pizza Hut in other areas i lived in. When my children were growing up we ordered quite often. North Myrtle Beach, SC, Irmo, SC, and Charlotte,NC. This is the only pizza hut in our town (not even a Domino’s) of Camden,SC. I am hoping this store could have an inspection and i get the credit owed to me. Thank you.

  1355. I went online to order pizza and wings for my children as a carry out. I had a $5 off $20 coupon when I attempted to apply my code it did not go through the first time as I had to take a deal out of my order once done I went back to checkout with my coupon code again and the system stated my coupon had been used. The only time I tried to use my coupon was on this night and no one else had access to the code as it was in my email. I then came into to the store to order and let the lady know in the front by the name of Amber- the manager she immediately stated that my coupon had been used before clearly calling me a liar. She was the rudest manager at Pizza Hut I have ever encountered. Not sure if she thought I was looking for a discount from her but that is no way to treat a customer her entire demeanor while I was in that store was extremely rude and this will be my last order with Pizza Hut on Cedar Ridge in Duncanville. Not only will I post this review but I will be contacting the headquarters. If Pizza Hut wants better review you should learn how to treat your customers

  1356. Simple order. Wings, potato jalapeno snacks, apple pie, and 2 sodas. Gave me the wrong soda and sauces, and didnt bring the extra sauce that i paid for.

  1357. Pizza Hut store location 5476 Mobile Hwy, Pensacola, FL 32526.
    Visited the store for lunch at 11:30 and the men’s bathroom was disgusting. The garbage can was overflowing, the sink looked like it had not been cleaned in quite some time, it stunk of urine and the floor around the drain is broken and uneven. This was 30 minutes after opening so I assume the bathrooms were not cleaned the night before.

  1358. I’ve ordered from the same location at least two or three times and each time they have not added extra items that I have requested/paid for. I’ve ordered extra sauce and extra green olives every time and nothing is “extra” had been added. It’s really frustrating and I’m going to start using another delivery service from now on…

  1359. At approx 5pm this evening I called the Pizza Hut store I have used in the past and ask for a delivery. I was informed that delivery routes have changed and they gave me the number to call a different store. I called that store and was informed they won’t deliver to me either and was given a third number to call. Guess what, they wouldn’t deliver to me either. I live in the middle of a large city, one block off of a main st. I am including my address, please look it up and make your stores more knowledgable. Needless to say, I had dominos for dinner, 1 call.

  1360. My family and I entered the Pizza Hut establishment at around 6:15 pm in hope for a great dinner, yes we were seated promptly but we sat and waited for a long time just for our drink order, let alone appetizers,(bread sticks) wet say and watched as table after tables order was taken and received, oh did I mention they came in after us? The waitress did eventually came over and told us she didn’t forget about us, but we eventually received our order and appetizer and the same time, so that defeated the purpose of the before dinner appetizer. As people came in after us were leaving and we were still eating, our waitress finally came over and asked how our food was and for refills that we received as we were getting up to pay the bill and leave, our family loved pizza hut pizza, after tonight we are so aggravated and complety discusseded we are sad to say we do not see ourselves returning

  1361. I called in to place a pick up order in Memphis tn, Pizza Hut on Union and it call was like calling my friends house. People in the back ground cursing and checking each other. The person taking my order said “oh, it ain’t nothing but a little work house thing” and tried act like we were friend. Very unprofessional customer service!!!! I will not order another pizza over the phone by Puzza Hut ever again.

  1362. I ordered the triple treat special and a stuffed crust ham and pineapple pizza online at 9:49 pm. Confirmation email said i would receive it at10:39 at 10:50 i called to see were my order

  1363. This is regarding several recent experiences with PIzza Hut in Lake Ridge VA/Dillingham Square. My husband and I love pizza Hut – since we were kids – the pizza and the way you give back to the community through the book-it program. We did it then and now are kids do book-it! But customer service has greatly declined. Last Friday – Nov 6 – I ordered our pizzas on line to be ready by 6. I got there at 630 and had to wait 30minutes more for our pizza – 1 large pepperoni and 1 cheese personal pan…a simple order. We weren’t the only ones waiting…I get it that it’s Friday night, busy time, they were down one employee…but that was pretty crazy/disorganized…they could have at least thrown something in, like a free soda for the excessive wait. Take a lesson from Chick Fil A…the Saturday following this pizza hut experience, we waited in the drive through in the pouring rain for a long time – we realized it would be a long wait but the rain was torrential. We didn’t complain, and they threw in an extra large fry on their own…that makes the customer leave happy and ready to go back again. I know Pizza Hut can do better!

  1364. Nothing but bad experiences lately at our local Pizza Hut. Long waits for delivery, several options unavailable and food cold when it arrives. We called tonight to order some breadsticks for carry out and was told it would be at least an hour and 15 min wait. That’s just insane! We called the other pizza place in town that stays super busy on Friday night and had our order in 20 min.

  1365. Went to Clinton Ar resturant on 11/13/2015. Pizza was good but the order of breadsticks arrived after the pizza. What good is appetizer that comes after the pizza?

  1366. Placed a call-in take out order to a Pizza Hut in Athens GA store #026373. Had a coupon to use but they would not honor it. That has never happened to me before. It was very upsetting because I ordered more than usual because I had a coupon. I think if coupons are available and in date they should be honored.

  1367. While waiting for our carry out order at the Bismarck ND North location, I was able to observe the gentleman named Brian, behind the counter. He was very professional even though they were having trouble with the oven. They were very busy and he remained very calm and was able to help everyone who came in. Thank you Brian for making my stop at Pizza Hut pleasant even though they had to remake our pizza.

  1368. We dined in at the Rockland, Maine Pizza Hut. We ended up dumping close to 80 bucks not including the tip on 2 pizzas, family order of break sticks, and some drinks. After we returned home it dawned on me just how much it cost us for a simple dinner. I’m still in shock and I will not be returning to any Pizza Hut ever again.

    So disappointed.

    Sue Peasley

  1369. Hello,
    Im al wanting to complain because I did not receive any seasoned pork or beef on my supreme pizza. I usually don’t have a problem with the main street store in Joplin Missouri but someone must of messed up the order especially to have 2 ingredients missing of a supreme. They should know exactly what goes on a supreme. There was nothing special about it. I work in the food service industry my self and before food goes out it is checked by 3 people. Im sure pizza Hut has the same procedures. This is why im complaining because I feel they are being lazy at the store. Thank you for you time. WILL Carter

  1370. I went to your cable Road lima Ohio store and we sat in the store for almost an hour while other people were being served food around us until we left !! Upon leaving we called the store and asked to order a pizza to go !! That was when we were told you had no pan or regular crust just thin !! This would have been nice to know prior to sitting there for almost an hour !! So we then drove to your Bellfountain Avenue store on the other side of lima after ordering takeout from them !! When we got there we sat at the drive-through window for almost 10 minutes and no one even asked us what we wanted so we went in and asked why no one would answer us at the pick up window in the girl said sometimes it doesn’t work properly and when we were super busy like this it’s hard to keep up !! That’s when I looked out across the restaurant and noticed there were only two tables with people sitting at them !! Is that super busy ?? The whole evening was just a disappointment in general we actually brought the pizza home and I was so upset with the customer service that I didn’t even eat any of it!! What a truly disappointing evening!! Probably will not be frequenting Pizza Hut in Lima , Ohio anymore!!

  1371. Two times now, the Preston and Forest location in Dallas,TX, has cancelled my order without confirming with me. Today was the second time and the person I spoke to said they left a message on my phone, which they did not. Both times this has happened, they have lied about leaving messages. The first time, the driver claimed he knocked on my door and then left, even though I was sitting by the door awaiting my delivery. Thsee two instances, among others, have cost them a customer. I have consistent negative experiences with that location and will not be ordering again. This is just for what it’s worth…but lying employees won’t be tolerated as a consumer.

  1372. I ordered the triple treat deal, and an additional pepperoni pizza online before the store ordered. All confirmation emails said delivery would be at 1145 am. Pizza didn’t even arrive until 1250 pm! My pizza hut experience is getting worse every time I order!

  1373. We usually order pizza every Friday but this past week has proven that the Chanute Kansas store just doesn’t have it anymore.
    On 11-10-15 my kids and I stopped in for Kids night, we sat for 45 mins before a single pizza was on the buffet and we got only 2 slices of plain cheese pizza. So we waited another 35 mins and gave up because pizza just wasn’t making it to the buffet.
    Then last night we called our carryout in because the online wasn’t working. The lady on the phone got it wrong and canceled 1 of my online orders without asking, which in turn left us 1 pizza short.
    We get to the chanute ks store and stand there for 20 mins before anyone even sees we are there because there are so many people waiting.
    Wait another 45 mins before we even get our pizza and it was wrong.
    the Chanute store is severely under staffed and the lady at the register was rude and that only left 1 waitress for the entire floor so in turn she was very angry all lead to extremely upset customers.

    Melissa Warner

  1374. Ordered pizza from Bolivar Missouri’s Pizza Hut. I went to pick up my order twenty five minutes later, waited in drive thru for five minutes. I went inside, and waited another five minutes. Nobody even welcomed me or said we will be with you in a minute, nothing. There were people I’m assuming drivers, I know they were not the cashiers, but either way had Pizza Hut shirts on, just standing by the drive thru and stare at the line of customers waiting. Never even said hello or sorry somebody will be with you in a moment. I asked the lady who was already annoyed when I walked in if anybody had served her and she aid no, so I said ok and walked out. The last time I ordered pizza, I waited forty five minutes to get it, and had to wait another forty five minutes after that, because they was out of the crust I ordered. My neighbor waited three hours on her pizza, and the lady was rude to her, told her it was some game night that it was to be expected. My cousin went to eat up there, they was seated at a dirty table, that he wiped down before they could eat. I don’t know what happened, but this place has gone down hill, you have lost my business, my cousins business, and my neighbors business, over four different incidences.
    Sincerely, a Dissapointed Customer

  1375. Did not receive what I ordered. The food we did receive was cold then the person who answered the phone was rude.
    I will never order from Pizza Hut again. $40 worth of cold food and wrong to top it off

  1376. Ordered a pizza online from your Greenfield Ohio store also ordered a 2litre of Pepsi. The pizza came they forgot the Pepsi. They brought the Pepsi back 10 minutes later it was not cold. Opened the pizza it was not cut clear through and it was cut crooked what was cut was in chunks! And it had cold spots!Had to recut it and reheat myself! Same as last week..ordered a pizza and it was undercooked and not cut as well! I am officially done ordering from this location!

  1377. On11/14/2015 at but 5:45 I called the pizza Hut nearest my home with the intention of ordering a pizza. I was placed on hold and after about 4 mines someone at the store hung up the phone. I called back and aked for a manager. I do not believe one was available. This was because of the reply and tone of the person I talked to. I then started to order but was told there was an hour and a half wait. This is unacceptable and unless this problem is corrected I will not be ore ring any more pizzas from pizza hut

  1378. Ordered two large pizzas in one week, both times the beef tipping was left off although I was charged for it. When I contacted the store they informed me the would remake one of the pizzas and not the other. I took pictures of the receipts and the pizzas for verification. Still told me I was beat. Unbelievable. This is at the Festus/Crystal City Missouri store.

  1379. Tonight I tried to order a few pizzas through delivery, finished my order, paid online and submitted my order. They said it will be ready in about 35 minutes and hour and fifteen minutes pass (I am a very patient person) called the store to see what the situation was. They said they can cancelled my order because no one answered the phone. Heven (the manager) then recited my phone back to me which was wrong. Then he did it a second time and it was right. He then proceeded to tell me a Hispanic lady answered the phone and they cancelled my order. He then went on to tell me there was nothing he could do for me. Something ALWAYS happens when I order from Pizza hut. I have had so many bad experiences here I will never eat here again. I guess on to papa johns we go.

  1380. PIZZA HUT IN ANCHORAGE ALASKA IS THE W O R S T!!!!!!!!
    I have only ever ordered pizza from Pizza Hut for home delivery for 35 years, because it has – to me – been the best. Two weeks ago, we ordered from my daughters house in east Anchorage. TWO HOURS LATER the pizza still hadn’t arrived. We call back, call center is rude, (what do you want ME to do about it?!) type rude – a manager gets on the phone and is nice, however, basically says, “There will be no pizza tonight!!” End of story.
    Two days ago, I was at my other daughters house, I, once again, ordered from Pizza Hut (mistake number one!) – they said 50 minute wait. Okay. 75 minutes later I called – call center – again RUDE, UNPROFESSIONAL – and said – just call back when the pizza gets there! I told her last time the pizza NEVER DID COME and I wanted to be sure it was coming this time! She said she didn’t have access to that information! Five minutes later the pizza arrived, COLD AND HARD AS A ROCK. I called back and the manager was RUDE AND HUNG UP ON ME!!
    I have been a loyal Pizza Hut fan for 35 years – but I am done. If your company can not provide a simple pizza, in a timely fashion, and have information AVAILABLE in this information free world – then you should not be in business. Period. PIZZA HUT – YOU ARE FAILING. And you have lost a 35 year, faithful customer.

  1381. We have had several problems with our local Pizza Hut (E. Milwaukee St in Janesville, WI) the last few times. THey are either slow, way under staffed, or neglecting to make part of our online order. The last visit we ordered the Pretzel Piggy….when my husband brought it home it didn’t have the balsamic vinegar nor did it have the preztel cust….it was handtossed. I called to complain and the manager sent out a new pizza via delivery. Delivery person arrived and said, “Oh, they must have screwed this one up as there is no charge.” Then he said that it was indeed the medium pizza, but they ran out of medium boxes so they had to use a large box. Wow….you are running specials for medium pizzas, seems to me they would have had ordered enough boxes. What a waste. Anyway, I brought the pizza inside…and yet again, it did not have the pizza crust…instead it was handtossed with kosher salt. Really?! I have ordered from this same PH branch in the past and they have had the preztel crust…so know the difference. We will think twice of ordering from here again. The last three visits have been problematic. Too bad.

  1382. I will, like all the above, waste my time telling you how disappointed I am with Pizza Hut. Your customer service does not exist, I should not complain: after all, I am only the customer. I thought our local Pizza Hut had solved its problem until tonight. I will find another place to order pizza and relate my experience to my friends. How do you stay in business?

  1383. Order # 3151115173628001184013150
    I placed the order online to be picked up in person figuring by the time we got there it would be ready. I got a confirmation that the order would be ready by 6:50pm. I arrived at the time agreed by the site and was told by the cashier my order was not ready and to wait an additional 10 minutes. I was slightly irritated because what is the point of ordering ahead of time if you’re just going to have to wait anyway. But I figured maybe it was busy and I cut them some slack and went across the street to Loews made a purchase and returned about 15 minutes later only to be told to wait an additional 10 minutes. Then after all the frustration of waiting even after having placed this order ahead of time to prevent the wait … the order was missing all the fixings!!! I don’t live nearby and arrived home to a rushed and misding order. This is not the first time I am disappointed in this location. I like pizza hut but this location always seems to forget sauces or napkins or the wait time is just out of the ordinary. The staff as well seem annoyed at having to serve you. I am more than likely not going to keep eating here. There are other pizza places that are less frustrating to deal with.

  1384. Places order online at 610 pm. Said it would be an hour. At 725pm we call the local store. Oh sorry we have only one driver tonight your order is ready, it will be about 10 more minutes. At 810 I call the store a second time. I asked to speak to a manager, I was asked why? I said unless you want me to rip you a new a hole you need to let me speak to the manager. I told the Manger the above info. This is now the story: we can’t find your order. We show its been made but we don’t know what happened to it. Are you serious? Not I’m sorry, not can I offer you something for your trouble. I cancelled my order. This is not the first experience I’ve had with this location. Everyone in there acts like they are doped out of their heads. It’s a shame because I would order atleast weekly. It’s now a last resort quickly becoming never again. I also took the liberty to post on my Facebook and the feeling is very mutual around here. Praying for a Dominos!

  1385. Went to Puzza Hut on Woodruff Road in Simpsonville SC Friday night. Waited 40 minutes for our pizzas. When server brought it, it had clearly been sitting for a while. Sodas were not refilled. Every table was complaining. There were 6 or 7 employees in the kitchen but only one girl working the register and dining room. $36 spent on one of the worst dining experiences ever. I could have ordered, driven to Dominos up the street, brought the pizza back and ate it before server ever brought our pizza out to us. Everyone was complaining about how long they had waited. I went up front and got sodas myself. Lesson learned…NEVER going back to that restaurant!

  1386. I placed my order on the Pizza Hut app and ordered a large pan pepperoni pizza with extra marinara and jalepenos and huts favorite. To go along with that, I ordered 8 honey bbq wings (bone out). With crushed pepper and Parmesan cheese.

    To our surprise when we sat down to eat, our pizza is a medium pizza, with “light” sauce and no huts favorite. We recieved 6 wings instead of the 8 and the sauce on the wings was barely covering them.
    No crushed pepper or Parmesan cheese.

    I have never had such a bad experience with Pizza Hut delivery.

  1387. I placed a $40 carry out order online and then came in and paid for it. I then waited an entire hour after the promised ready time. When I finally received service, the cashier found my order on the counter, (not a heating tray) where it had sat that entire hour. They wouldn’t even remake it, or give me a refund. I went home and emailed customer service and was promised a refund, but never received that either. I have not ordered from Pizza Hut since. March and probably never will.

  1388. Hi My daughter and I went to the Pizza hut on crows-landing road in Modesto ca and they said they don’t accept coupons and said it was not good and it expires on nov 20th they said to leave we would of paid for pizza but they were rude we will no longer go to pizza hut if we arr going to be treated this way

  1389. We ordered 3 large pizzas today and was charged 53.00. Was overcharge and 1 of the pizzas wasn’t even what we ordered. Pizza was the worst Pizza Hut pizza ever that we had. We ALWAYS dine in but today we decided to have delivery. Took 1 hour and 45 minutes to receive cold wrong pizza!!! I want this corrected ASAP. MY RESPSOND OR I WILL NEVER GIVE YOU ANOTHER CHANCE. Thank you

  1390. Hello last year on my birthday  I received  a free coupon for a large pizza? Do you not do that anymore  I didn’t  receive  one this year. Thank you. So much

    Kierston  carnes

  1391. I called my local pizza hut today and the women who answered was so rude. And said they were closed and the power was our. However I work next store and the power was not out. She was incredible rude argued with me did not take my order. And she said she was the manager. I can not believe how I was treated. I will not order from pizza hut ever again. I am so offended. This is how pizza hut wants to be represented??? Appalling. Customer service is not your number one priority.

  1392. The customer service and managers that are running a franchise store are terrible . I have never been spoken to so rudely simply because I asked why my pizza was cold.
    The pizza hut in Dr. phillips in Orlando FL is a terrible representation of Pizza Hut and of Florida service. They took an order for me and didnt take down the correct charging info so the payment was declined and they kept the pizza sitting therer for over one hour and then sent the same pizza here

  1393. Hello! I love your pizza, and have since I was a kid. I now am 28 & work 2nd shift at a pharmaceutical company. I came to a Pizza Hut/Taco Bell tonight for my dinner break & ordered a Ph3, to go. I always love the food, it’s usually hot & fresh; tonight however, the breadsticks were rock hard, and cold. Also, the pizza’s crust was hard so much that the only thing I could eat was the middle of the pizza. This is the only break I have to go out and get food & I am just very unsatisfied. I hope I can get my money back, at the least, please.

  1394. I ordered pizza tried to call them and couldn’t get an answer tried 30 minutes no answer called customer service and they said they couldn’t get in contact with them the store is 2019 westchester ave bronx NY 10462 7188222909 why wouldn’t a business pick up the phone?

  1395. To whom it may concern,

    I order from my local pizza Hut 4 to 5 times a week. LG pepperoni pizza and cheese bread sticks no seasoning and a order of chocolate dunkers. Most of the time the order is right and good.
    This time I ordered my usual without the pizza this time. Now Jordan answered the phone and knowing that on 2 other occasions when Jordan took my order it wasn’t right. This time I told her to please make sure that there is no seasoning on my cheese bread sticks and she said she would make sure. When my order arrived it had seasinine on my cheese sticks. I don’t like to complain but I did not order my pizza this time, so I called in with my 1st complaint. I asked to speak to a manager. It took over 5 min just for her to answer the phone. I explained to her what had happened and told her I wanted my order remade and sent back out to me. This is when she should have acknowledged the mistake and apologizedelete but she did not, she asked me what was wrong with the the dunkers and I told her I like my chocolate dunkers hot when I eat them, she responded with ya but what is wrong with them and I said nothing, if you don’t want to send them that’s fine. She told me she only had one driver and 4 orders to deliver and it was going to take a long time. She had an attitude the whole time. I told her not to worry about it and hung up. I went ahead and scraped of the seasoningredients and ate the cheese sticks anyway and then tried to eat the dunkers but they tasted like someone had put cinnamon on the bread on accident.
    I don’t care about the money but this manager handled this situation completely wrong and yall need to know so you can remind her that yall are in customer service. I will not be ordering from pizza hut in the future.

  1396. On Sat Nov 14th I had ordered a sheet pizza from the Fredonia NY store and was totally embarresed when I went to serve it to my guests. The pieces were paper thin and cut so crazy some pieces were cut and you were lucky to get one bite from the slice. Very dissatisfied. I had to order more pizzas from a different place because your pizza was such a disappointment! I ended up spending alot more on pizzas that day then needed to! Very disappointed! I will never recommend a sheet pizza to anyone

  1397. I bought 2 dinner boxes for my office today from your Union nj Stuyvesant location. They were both undercooked disgusting. I went back and the lady refuse to make me another one. I am furious. She called me names and I asked for manager and she said nasty things.

  1398. I ordered your triple treat box last week (11-12-15). My delivery took 1.5 hrs and I was told by the driver that since they were backed up and short handed I would receive a $25 credit. I thought that was great of him to do. Now when I order I’m told by the store manager that they wouldn’t give me my credit but would offer me $10 off instead! Well I didn’t complain last week because of the drivers offer of a $25 credit but sounds like the store manager just says that to keep complaints low. I myself am a retail manager and if you tell a customer something you better follow thru or they WILL go elsewhere, Wich is exactly what I will do from now on. I am also going to pull all of pizza hut coupons and brochures out of my store! FYI…if you lie to customers they will not be loyal to you. My info is jerry krumm 6415128410 mason city ia 50401. Please let the manager know he can’t treat customers this way. Have a great day.

  1399. Spent 35.00 on 2 inedible pizzas. They got to us after 50 mins,told 25 mins, we literally live a few blocks away. They were both cold,missing toppings,and flat. The girl who took my order was rude and sounded annoyed I had even called. This is more disappointing because I myself work in customer service and have been a manager for over 8 years now. Never again will I waste my hard earned money on terrible food and service. The location was at the Grand Teton Mall, E. 17th St. Idaho Falls, ID

  1400. Today(11/19/2015) I placed an order over the phone for a carryout large hand tossed pizza with four meats for $10.83 at the pizza hut located in Missouri City, Texas on FM 2234 around 6PM. I picked it up about 30 minutes later from the drive thru window. When I got home, I opened the box and noticed the crust was not fully cooked and it looked old and did not rise and it was not hand tossed and with only two meats on the topping. I live about fifteen miles from this location. I was very upset because i go to this location often and the regular crew know me by name. On this visit I also noticed that there was a totally different crew working. While I was waiting on my pizza at the drive thru I noticed a customer inside the pizza ask for a refund. That should have been a red flag right there for me to cancel my order. I will never return to this location again.

  1401. I orded my pizza at 10072 chapman Ave
    Garden grove ca .. Is was very bad experience eith this place. I’ve orded pizza with wings.. The buff. Wings came with no sauce. I called them back they they said it additional charge? I asked the manager.. How do you eat chicken wings with no sauce??? They said that’s your problem!! And I got hung up. So rude ..

  1402. My pizza is 20 min late so far…we order at least twice a week and have for as long as I remember….this is the last time….I have a family of 6 kids that are hungry and upset and would have loved to be eating their pizza 20 minutes ago when it should have been here

  1403. Since I moved in July of 2015, I have tried to order pizza online three times. I only received one order.

    I contacted corporate by phone in October and was promised some coupons. They NEVER arrived.

    I am EXTREMELY disappointed with the service from the store at 2153 Americana Blvd, Orlando, FL.

    I have never been treated like this in the past. BAD CUSTOMER SERVICE!!!!!!!!

  1404. Good afternoon… I’m not one to normally complain about anything I work with customer service every day .. tonight we had the worst experience ever.. we stopped in Pizza Hut in Dahlgren Virginia to get a pizza and bread sticks to go.. placed my order was told it to be about 20 minutes… An hour later still no Pizza… when I got up to ask what was taking so long they couldn’t give me an answer.. I got up and walked out.. this expense just happened 11/20 at 7 pm when I left.. Very upset with the experience.. I don’t think I’ll ever go back into this location again I just want to make you aware.. thanks for your time

  1405. My order number was 315112017522600118200776..it was suppose to be ready at 7:32 (40 min from when we ordered)… We got there at 7:30 and the cashier told us at 8:00 pm that our order wasnt ready and that they were out of pan pizzas that it would take 15-20 min if that for our taco pizza to be ready… They didnt offer any explanation or anything and there were 2 other people in front of us that got there orders wrong 3 times…i am very upset about this situation and extremly unsatified i will not be returning to this location again…

  1406. Two weeks now I guess I should have learned front the first time in placed my order online it said it would be ready at 7:30 and we sat their for an hour waiting on our food because they didn’t cook the breadsticks then today 11/20/15 my husband waited again for an hour and told him it wasn’t ready and was ready the whole time. They issued a credit last time didn’t give to us and wanted to charge us again for such a crappy service. This was in Andrews Texas. Note to everyone don’t waste your time!!!

  1407. I ordered the triple treat box from the location in Arizona on 67th Ave and Indian school at 703 I was told 20 I arrived at 730 to find out it wasn’t ready I was told 15 minutes more while I was waiting I witnessed 2 customers leave because they’re orders were not ready either.at 8 o clock I was told 10 more minutes at 820 I was told I’m sorry there was a mistake with your order it will be another 15 minutes so I walked out. The manager Karen was no help was rude and just hid in the back with a lobby full of angry customers. This is not the first time I had a problem with this location but I’d figure I give one chance but I will for sure never order pizza Hut again and will never refer to anyone. You really need to fix that location also none of the cooks wore gloves I will also be calling the health department in the morning. Thank you

  1408. My family loves Pizza Hut. However, we have been getting terrible service our last few times ordering delivery. I always order online, mainly because the phone is always busy. Tonight I placed my order at 6:41pm. I received an email that it should be delivered by 8:06pm. It is now 8:57pm and we still have no pizza. I’ve tried calling them and continue to get a busy signal.
    Same thing happened last weekend. Our pizza was delivered 2 hours late, over cooked and no longer hot And they forgot the sauces I’d paid for. I’m dissatisfied and disappointed. I called to complain last weekend and I was offered no apologies, just that it was Friday night and busy. What happened to Customer satisfaction? They can certainly call and let us know, or simply say I’m Sorry.
    It’s now, 9:03pm. Still. No. Pizza.

  1409. Pizza Hut,

    I am a huge fan and love your pizza, but the location in SF is just terrible.

    They constantly mess up the order, deliver not just late, but 1-2hours late, claim they already delivered your pizza and by the end of all the hassles it’s cold and poorly prepared. This has happened multiple times.

    The location I am speaking of is:

    728 Geary st
    San Francisco, ca 94109

    This location is just a mile from my house and is just terrible. A corporation who should be concerned with quality control you need to investigate this location.

    I have tried to contact Pizza Hut many times and to no avail. Hopefully someone will answer. I would also like to refunded for recent order and a promise that you will whip that location into shape.

    Michael Weston
    415/823/4721

  1410. We ordered the dinner box for pick up! Went to pick it up. They had us wait another 20 minutes just to tell us they were out of Cookies. Then we ordered the hot chocolate brownie. They literally put a handful of marshmallows on the top and melted them! We get home the food is cold!!! ridiculous to wait 40 minutes and pay $44.38 to have to reheat it. The brownie was not edible!!

  1411. I placed my order at 627pm at the location in brownsburg indiana. It was carryout, I ordered online and conformation said my order would be ready at 657pm. Upon arriving to the location at 650pm I seen they were busy. As employees stand around myself and other customers wait patiently. I waited in the store for 40 minutes and finally received my order. I paid as soon as I walked in and was close to asking for a refund after 30 minutes of waiting. Never once did the cashier give any customers an estimated time the food would be ready. As a loyal customer and hut lovers participant I expected a better experience. I order pizza Hut about 3 or 4 times a month. When I’m working out of town I actually sometimes order it twice a week. Tonight was beyond ridiculous and makes me want to take my business elsewhere. It was the first time I’ve ran into any problems and probably the last. Horrible service and after the 40 minute wait my pizzas were cold. Really disappointed in my experience.

  1412. I set here at Magnolia ar Pizza Hut after we got seated it took 20 min for the waitress to take our order and no pan crust no cheese sticks and no services I Will Never Eat At A Pizza Hut Again this is the worst service I have ever seen into life

  1413. When I called to the Pizza Hut on Pigeon Pass Alyssa was dismissive and talking to customers in person while she was on phone with me. When I told her I was a customer as well. She stated there were additional specials on line to get me off phone.Rude dismissive employee

  1414. Worst customer service ever our three pizzas one pepperoni one Hawaiian and one specialty pizza unfortunately the specialty pizza came with tomatoes on it so I look at the menu tomatoes are supposed to be on there I contact store let them know that they changed their menu in Tarpon tomatoes on it dies says no I said well I have tomatoes on mine says hold on let me check all that was our mistake I apologize it won’t happen again and hangs up. That’s completely unprofessional and very rude if you ask me I’m not sure if I want to get Pizza Hut anymore my money

  1415. My husband and I just went to the Pizza Hut in Emmitsburg Maryland. While walking through the door we were greeted and seated. The waitress gave us our drinks and left us to decide what we wanted to eat. During this time the two staff who were on duty left through back door. Leaving the front unattended. Phone rang female staff ran into answer, boxed pizza coming out of oven, took a to go order and went back outside. Needless to say then they lost our business we left to see both staff members behind building smoking and their delivery guy pulling in with a subway order. We are now at the local pizza place having lunch with great customer service. It’s a shame your employees don’t care enough to keep customers.

  1416. Had a horrible experience this evening. Called and ordered a pizza from 6077w. Colonial Dr. Orlando Fl. 32818. I’m very upset because I waited 2 hours for my pizza and it never came. I called 3 times and they kept having a excuse first they said they came by the house, then they said someone called and cancel then they said they couldn’t call on the number I gave them. Then they hung up on the phone when I called baeck for a forth time they wouldn’t give me their name or the store managers name. So I had to drive there and get all the info. They were very rude and lied so I had to call and make another complaint because they wouldn’t take the order. The manager named Maxine was very rude

  1417. Worst experience ever 1 hour and ten mins later no pizza called store and they stated that they couldn’t find the address . WHY wouldn’t the store call us and tell US?? Food finally came was cold and nasty told store I don’t want cold pizza’s of course I got.it anyways. Tried. Calling store back and got a fax

  1418. I signed up to set up an account to get a free Cheese Sticks on online order, but there is no way to redeem offer. Email received did not instruct on how to obtain offer. Disappointing.

  1419. I recently (15 minutes ago) attempted to place a carry out order (on the phone) with the local Pizza Hut in Royersford, PA. All went well (mostly) until I was asked for payment. I said credit card and gave all of my pertinent information. After 3 tries I was told that my card was not being accepted. I asked what was wrong and was told that I was giving too many numbers. I told them that my AMEX card has 15 numbers, which I was giving him.He said that his system would only take 9 numbers for an AMEX card. I basically called him an idiot and asked for the manager. Sad to say the manager (Mike) said the same thing. He told me that all AMEX card only had 9 numbers. I cancelled my order and called Dominoes.

  1420. I ordered a pizza online and received confirmation in email. The time for delivery on the site said 7:00 on November 23. Noticing my mistake I called immediately and explained I needed it at 7:00 pm. This evening. The girl who answered did not know how to do it and after 5 minutes listening to her try to change it she told me she would have to get a manager to do it because she didn’t know how. I asked if I needed to continue to wait and she said no, she would change it and have it delivered. 75 minutes later I called and inquired about our dinner and she said it was deleted when they changed it and that I would need to reorder and wait another 50 min. She said she would get a manager to see if they could compensate my time and inconvenience. The manager got on the phone and said it was deleted and I hung up so they could not do the order. I told her that her employee informed me I did not need to wait on the phone since by that time it was 10 min. Of listening to her frustration and inability to do the order and no manager help. I asked if there was anything she could do since we had already waited 75 min. She said no. I asked if they were offering any type of discount and was informed no. I asked for her manager and she said she was it. When inquired if she was the manager of the entire store, she conceded and said she was not. I asked for manager name and she rudely told me and when asked how to spell Chris Heinn’s last name she became very rude.

    After being in bed sick with a stomach virus the entire night and day and with 3 children to feed I would expect better customer service when I am polite, calm and explain a situation. I have been a loyal customer for 21 years of this very store. I am disappointed and frankly, somewhat angered that I was treated so rudely and did not even receive an apology for their mistake. I called Domino’s after I hung up and was given the same price with a dessert and it was ready in 15 min. Their general manager was wonderful and apologetic for how rude Pizza Hut was. Imagine that! It costs nothing to be polite and it costs nothing to apologize, but it means the world to the person on the receiving end. That is what I tell the students that I teach and my own children as well.
    The store that we called is Pizza Hut, Shelbyville Road, Middletown. Louisville, KY

    Thank you for your time. I hope this helps to educate your store employees and helps to make sure this doesn’t happen to someone else.

  1421. I when to the pizza hut on st rt 59 in Kent Ohio on 11/22/2015 at 8:30pm and couldnt even walk in the doors where locked with a sign saying the doors would be locked for security at night and to use the drive thru. There is no reason i couldnt walk in there. And there was someone who appered to be working there that had their hoodie up looking like a thug. And i would like to find out who the owner of this store is and if they own any other ones so i cant make sure to never go to them again. This whole experience was ridiculous.

  1422. Poor service at store #013469 ticket#104 server Marquise. Placed order online with a 25 minute later pickup time. I arrived at the restaurant he took my payment then dropped the wings in the grease. He never advised the order was not ready, never advised I would need to wait another 20 minutes just left me standing in the lobby area waiting on the order. Had it not been late well after 8:45 I would have gone home to prepare my own meal. Totally unacceptable not to explain the issue after all what good is online ability if you have to wait when you arrive.

  1423. We had a recent warm afternoon and decided to have a quick picnic in the park before it cooled down at sunset. I ordered a pizza online…sausage, pepperoni, mushroom, jalapeno. I picked up the pizza and left to get to the park before sundown. Imagine my surprise to open it up and discover a cheese pizza. The store didn’t notice that it didn’t match my order and didn’t take the initiative to charge me a lower price since they ‘claimed’ I only ordered cheese. Serious, if I was going to do that, I would have chosen one of the cheaper deals. When I had to return to complain, instead of just offering a replacement, I felt like I was interrogated and it was my fault because their system failed. Such great customer service. Store was New Buffalo, MI Pizza Hut.

  1424. I am done with ordering from pizza hut I can not believe how they let people run down there store am done with calling and saying they .eased up my order and then saying well for us to bring it put to you its 10 dollars extra if you could not make it right the first time after paying almost 30 dollar’s why in hell am I going to waste more .money on top of that for some thing you messed up and I really don’t give a rats ass how any one takes OT for the point is we spend are hard eared money to pay for some thing at least I know next time I can go just buy a pizza from the store and know if it messed up it is my fault Pff lost me as a coustermer

  1425. Hello, on 11-23-15 I oder two medium pizzas online and the conformation emil told me 35 min so I got to the Pizza Hut in 40 min, the lady told me 5 more minutes, I said ok so I waited. I gave it them more time but 30 minutes go by and I ask the lady once more and she told me ” we haven’t got to yours yet” …. it was a Heartbreaker because I love this company but the one at my location is not up to date with their system and customer service.
    P.s the lady didn’t seem to care.

  1426. I love Pizza Hut. Usually I have a great experience. Today was not one of those. I guess the cashier had her headphones in and left me standing there watching her set pans on the nasty floor and back on the shelf. Finally she gets my carry out order pulled up sets my food down and says have a good day and walks off. At this point I’m go to fix my salad and need a bag for dressing and crackers. No cashier. The waitress gets me a bag who is wonderful and gets my drink to finish out my order. I spent $40 in your store today but at least your waitress put a smile back on my face. She needs a raise.

  1427. Hello,

    Let me start off by saying that I LOVE Pizza Hut. It’s the ONLY pizza we order in our household. It’s the ONLY pizza my very picky daughters will eat.
    We recently moved and the first thing I did was go online and find the closest one to us. When I attempted to place an order for delivery (today, 11/24/2015), I was told that this location did not deliver to my area (305-642-8900). After being referred to 3 different locations by this first one, and being told the same thing, I was beginning to get a little frustrated. I almost gave up and called Papa John’s. But my daughters refused. So I tried your call center next. They kindly took my order and personally called the store I was assigned (by the way, it was the store at the first number I called), and assured me I would get my pizza.
    After placing the order and paying for it, I made the mistake of trying to call the store to add to my order. I will leave the details out, however, of this is the only location I can order from, I may have to pick up from a farther location or find another food my daughters.

  1428. THE PIZZA HUT AT 211 HYW 12 WEST IN Starkville MS is filthy, the place is never clean visited on 11/24/2015 , the manger had a nasty attitude, along with the store. ME and my family was very disappointed, the cashier was very rude. my family and I left. we will never eat at another PIZZA HUT again. THE Jackson.

  1429. I ordered the new triple treat box meal. Advertised as round pizza I got square pizza Advertised as a cookie I got a brownie. The stores response was sorry that’s how we do it. Besides being 21.99 not 19.99. This was not mentioned when I ordered online.
    Not very good customer service . If I had wanted square pizza I would have ordered a box meal.

  1430. Tonight we ordered our food through the app and was told our food would be done in 45 mins at 6:19, at 6:53 my husband was still there waiting because they asked him to pull to the side and they would bring it out. He paid for the food and pulled to the side, they forgot about them and never brought the food! I am very upset how rude they were!

  1431. Hello,
    I place an order on 21st of this month
    Order number:
    3151121204413001181012531.

    I was charged $30.95 when my bill was $22.70 and the tip I added was $2.30. It should be $25 in total. Instead I was charged $30.95 which $5.95 extra. I want you people to take immediate action on this situation if not I will complain to the responsible authorities to show how pizza hut squeezing money from its customers.

  1432. I was charged $30.95 when my bill was $22.70 and the tip I added was $2.30. It should be $25 in total. Instead I was charged $30.95 which $5.95 extra. I want you people to take immediate action on this situation if not I will complain to the responsible authorities to show how pizza hut squeezing money from its customers.

  1433. Tried to order pizza online special of $11.00 on 11/26/15. Order would not go thru and was told to call. When I called they said they don’t do that special. Why would they honor if the online ordering would work but not by phone. Really pleased that I got to pay more for a smaller pizza. No wonder people don’t like to use the delivery/Pick up on 6th Street in Junction City, Ks. It’s my last time and I probably won’t go to the restaurant as any more either. Diamond’s has really improved so I guess they want more business than JC Pizza Hut does

  1434. Would love to request gluten free pizza at the Ledgewood, NJ location. All the current NJ locations are only in South Jersey. Thanks

  1435. I went to the store at 2915 N Mesa in El Paso. I waited for at least 20 minutes and no one acknowledged me. As I was leaving I am certain the person in charge said, “Let him go.”

  1436. Your boneless chicken wings are absolutely disgusting. The reason that their bonuses because there’s no meeting them there just chicken skins are battered and then dipped in a sauce. Absolutely grossest thing I’ve seen in many years

  1437. My pizza orders were late and store manager Antonio (said he couldn’t give his last name) for store 718 N Federal Hwy in Hallandale, Fl refused to give me a delivery fee credi or any type of credit. He kept on repeating order is almost there, as if I didn’t hear him the first time. Pizza 20 minutes late, cold, and hungry people is a disaster. Will not order from here again.

  1438. I ordered a pizza from there tonight. It tasted horrible and barely had any cheese on there. The worst pizza I have tasted.

  1439. I order pizza for me and my kids tonight and I have 2 complaints
    1. The pizza was cold and not hot when delivered
    2. I was not giving my 3 sauces that I purchased for 50 cents a piece
    Do I Got Cheated Out Of $1.50

    Because of this experience I will not be ordering anymore pizza hut
    I will get little ceases pizza from now on

  1440. On 11/21/15 my husband and two grandchildren stopped at the Pizza Hut on James Island, SC.@6:10. Our ticket says John 013742. We asked if they had milk–no-only soft drinks-so we ordered water. We don’t drink soft drinks. The manager, he said, told us it would be .30 each. OK-no problem. We ordered 3 salads and pizza. No salad. But the menu says salads. NO SALADS. Ok, then pizza please. It took forever. One of our grandchildren went to sleep in my lap. The crew was making pizzas where you could see them out front. Probably 5-6 times they dropped the metal pans from the pizzas and the manager just kicked them out of his way. Can you imagine the noise of dropping those metal pans and also kicking them out of the way. He did this so many times while we were sitting at our booth I lost count. I would jump completely out of my skin when this happened. He had an attitude just ridiculous. When our pizza finally came. We had to ask for silverware. A metal knife and a plastic fork was given to us. No refills for our water either. The pizza that was half cheese had only half of the dough covered. 2 pieces had partial bread covered the other had no sauce and no cheese. I told the server that would not do. The children were going to eat the cheese pizza and that was unacceptable. He said he would make a pan pizza for them. By the time we finished the “pizza” no 2nd one had come for the little children. We got up to pay and as we were leaving the waiter handed us a pan pizza for the little ones. I have NEVER had such a bad, uncomfortable, embarrassing experience. I know Pizza Hut is better than this. I hope and pray that you will check into this store and correct this problem. The MANAGER was a very tall, sturdy built guy with a BAD ATTITUDE. Our ticket #0041.

  1441. placed my order online waited 45 mins passed the promised time and it was wrong no sriacha on the crust and they were ice cold. The kid behind the counter was more concerned with emptying trash cans than taking care of the 4 people that had been waiting plus he didn’t wash his hands before opening peoples boxes.

  1442. Twice now I ordered online and they put on no toppings. They said both times that “this happened often when you or online”. I said “like what’s often?” They tell me “every day”. find this hard to believe. So they blame the internet for their mistakes. Never ordering from them again. Too many other options in the area. Beware when ordering online with this store. You shouldn’t have to call them to make sure the order is correct. Unreal.

  1443. I am writing about the Pizza Hut in goshen, NY. I went there for the first time in a long time last night and again like everytime I’ve ate there the service was horrible. There is always one person in the kitchen and one person in the dining room which makes the service horrible everytime. And then this location got rid of the salad bar which in my opinion was a horrible idea considering the service is so bad and the food takes forever that without the salad bar it makes it even longer of a wait. Someone needs to give this location some payroll my family and I will never eat there again

  1444. Quoted a pick up time of 7:11 pm for drive through. Arrived at7:12 said my pizza was coming out of oven pull up. Waited until 7:26 finally called restaurant and they said it wascoming. They were waiting on part of my order. How can it go from coming out of oven and 15 min later still waiting. Will not be ordering from pizza hut again.

  1445. Pizza Hut located at 1680 union , I just experienced the worst customer service ever from manager on duty. I placed an order on line once arriving the pizza was ready , after paying the manager asked me to look at it to ensure it was right & I was satisfied. I notice that the pizza looked half done to the point were grease was running off into the box, I ask the manager if she could redo the pizza or run it thur the oven again. She became irrated and stated it wouldn’t make a difference because pepperoni pizza are greasy . Now, I normally order pizza once a week never EVER seen one like this . When she came back with it , it was done but still overly greasy I ask if she could make another with more cheese to soak up some of the grease , at this point she became angry, screaming going off about she wasn’t going to do it, so I ask for a refund, which she explain she couldnt do it today it would have to be done tomorrow because corporate are the only ones that do refund , so basically no pizza no refund until tomorrow ! I’ve never heard of anything so backwards , because I paid with my debit she couldn’t do anything about it , which I know was a lie. We went back & forth to the point I had to call Police because she wouldn’t do the credit nor would she do the pizza over , another customer waiting offer to pay for extra cheese because he stated he understood why I didn’t want the first and he didn’t want the police involved . Pizza Hut manager continue to go off and talk loud while making the pizza over . I WILL NEVER do business with them again nor my company that’s uses them . It’s sad when African American manager don’t learn the concept of the customer is right when they are spending their money !!! It’s sad I had to get the police involved and still wasn’t happy with order , the manager told me to get out of the store . Basically I wasted my money & time.

  1446. I ordered the pizza box deal tonight at 4:08 pm from the Castor Avenue one in Philadelphia. The site said it would be ready in 50 minutes at 4:58. Yes, that’s a while, but understandable. After 5 I called back to find out what was going on. The guy on the phone said oh yeah we’re behind and its on the way. Finally, at 5:33 there’s a knock on the door. That’s unacceptable to take that long. I’ve honestly never had pizza take that long. The pizza was cold when it arrived. That was my first and last time getting a delivery from Pizza Hut.

  1447. Awful experience. Called and confirmed you would deliver to my address…it is less 4 miles away from location. Received call back 15 minutes later to be told you would not deliver to me despite previous assurance. Had to cancel order.

  1448. Today my husband and I ordered the triple treat box. We were so disappointed in the false advertising your company protraying. The cookie advertised on tv and online of course looks like a cookie. The cookie we received was not that. Our cookie was your company’s breadsticks with chocolate on top with a side of hersey sauce. I am not happy with my purchase and at this rate i no longer want to be a customer at your company again

  1449. I order a medium pizza today 11/29/15 at your carryout store located at 180 South Street Pittsfield,Ma 01201 and it took me 2 minutes to get home from there. When I opened the box it was the worst pizza I had ever seen. 1- it was hard as a rock and ice cold like it had been sitting there all day. 2-the sausage was rancid. I couldn’t bring it back or call because I had to get to work and that is why I am posting this here. It cost me $16.00 to have it go into the garbage. I would like to be reimbursed if possible.

  1450. My completed order was placed at exactly 5:18 PM. I received a conformation email at 5:18 PM stating my order would be delivered at 5:59 PM. At 6:30 PM I called the store (But was quickly put on hold for 7 minutes) to complain that my order was already OVER a half an hour late and I will not be paying for COLD food.
    The driver finally shows up at 6:54. Fifty five minutes late. I opened the door and he says sir your total is $XX.XX. I said no, I already called the store and told them you’re nearly an hour late and I will not be paying for cold food an hour late. At this point it has been nearly an hour and 45 minutes since I placed the order. AN HOUR AND 45 MINUTES TO WAIT FOR COLD FOOD. Let me just repeat that. AN HOUR AND 45 MINUTES TO WAIT FOR COLD FOOD. No. Not going to happen. Would any of the pizza hut employees be willing to pay for cold food that they waited an hour and 45 minutes for? I sincerely doubt it. I didn’t even want to order in the first place but my son wanted Pizza Hut so I ordered Pizza Hut. Every time I order from Pizza Hut it is at least a half an hour late, and the order has NEVER been correct. Ever. The Pizza Hut here in Blair Nebraska has got to be the absolute worst Pizza Hut there is. I’m astonished by the lack of customer service here. The driver eventually tells me if I’m not paying for the pizza then he’s taking it with him. Really? What are you going to do, sell that cold pizza to someone else? Get off my doorstep. Tell your management to learn some customer service skills and until they apologize for this atrocious display of service I will not be ordering from here again.

  1451. Let me start by saying Pizza Hut is my favorite pizza. I was so disappointed tonight when I drove 30 miles to pick up my pizza & bread sticks to get all the way home to find my order was wrong & tasted awful. I ordered easy sauce & received no sauce that I could see. Mushrooms were left off my pizza & the toppings it had were scarce. The bread sticks were fine but barely had any dipping sauce. I was so let down,!!

  1452. Family wanted pizza for dinner so we ordered from our local Pizza Hut in Brookfield Mo. Went out to pick it up got out order home and found out not only out cheese sticks were burnt but do was both of pizzas. I’m usually not one to complain but this is awful!!!

  1453. Today at 8:14 p.m placed an order for two medium pizzas and bonless wings my order was supposed to be ready at 8:40 p.m when I got to the store II attempted to enter the store but doors weas locked I decided to call but got no answer so I went through the drive through and waited 30+ minutes on my order they finally told me to come inside to tell me that they needed a minute because their register was down I waited over an hour for my order and still didn’t receive it I left a very unhappy customer.

  1454. Hello, I buy pizza at Pizza Hut almost every week, I’m an American living in China. Almost every time I go I ask for my pizza to be boxed up, and I ask for carry out pizza sauce, because it makes the pizza good when its been in the fridge a day or two.. Almost invariably, the staff in any location denies me and they aren’t familiar with what Pizza sauce is (pisa jiang) in Chinese.. they almost all think its ketchup.. I’m at Bao Long Guang Chang, in WUXI, China.. the location here refused to give me sauce, and I said I wouldn’t return if that’s the case..the guy didn’t care.. I think the boss might, I hope you guys can educate your Chinese Franchise owners on training their staff in this respect, and somehow remedy this issue, I don’t think they put much sauce on my pizza because they anticipated I’d ask for extra.. then one of the serving staff asked the kitchen if the pizza for the foreigner (lao wai) is ready. I don’t feel safe eating their now because, they may try to skimp me on sauce, or retaliate some how for me not accepting their practice of not giving carry out sauce. I don’t know how to fix this, but I feel like some free pizza coupons or something would be in order, and hopefully you train the foreign staff. I was the international judge of English for China Central Television 2 years ago.. I will recommend or not recommend my friends to eat at Pizza Hut depending on how this is resolved..

    • I was recently in the stuart florida pizzahut. I ordered my food, came in the time they told me to come for pickup. There was no one in the resteraunt, but i still had to sit there and wait for 20 minutes for my pizza that was already in the warming thing. The customer service is very undatisfactory. The employees are rude and obnoxious. Never will i go there again.

  1455. Sadly, our cheese pizza had sausage or hamburger or something on it.
    Thanks, Denise. Your order will be delivered on
    NOVEMBER 30, 1:57 PM
    DELIVERY TO
    6820 NW 3RD ST
    LINCOLN, NE 68521
    (402) 875-1826
    YOUR PIZZA HUT
    5533 NW 1st Street
    Lincoln, NE 68521
    (402) 467-0509
    YOUR ORDER – 3151130132307001184030876
    Placed on November 30 at 1:23 PM
    1 Medium Pan Pizza
    Whole Ingredients: Classic Marinara Sauce
    1 Medium Pan Pizza
    Whole Ingredients: Classic Marinara Sauce, Pepperoni
    1 The Ultimate HERSHEY’S® Chocolate Chip Cookie
    1 Breadsticks with Marinara Sauce – single order
    Special instructions:
    Order Total: $24

  1456. Called Center Texas Pizza Hut to order pizza. Got put on hold right away, waited so long I hung up. Called again the next day and got put on hold again I drove ten miles to Pizza Hut ( still on hold) only one couple inside and three others picking up orders. I was waiting to be served and saw four employees playing around in the back and one young man at the register. He ask me could he take my order and I said not now and showed him my phone still on hold. He looks at their phone and said we are busy! Do you still want to order??? I said no and went to Pizzera where they had 15 coustmers and only three workers and I still had my pizza in less than 15 minutes. Don’t plan on going back to Pizza Hut

  1457. A new pizza hut just opened a few weeks around the corner from my house which was very exciting because I can’t seem to find any place that will actually deliver food to my house. So I was very pleased when my food was delivered. Except for when I opened the pizza box and found that the cheese that I paid extra for was not on my bread sticks. I just hope that this location doesn’t make mistakes like that often because I know people who live near me will get allot more upset about these kind of mistakes than I will. Thank you for your time.

  1458. I just wanted to let you know how disappointed I am with the Kent, Ohio restaurant. Every time I order, which has been numerous times they either forget something or don’t bother to read the online order. First they forgot my drinks so we had to wait for that. I ordered a salad and got the wrong dressing. Another time I ordered and said no mushrooms. And they put them on there. I had my food delivered. I called and was told I would have to go there to get a replacement that they would not deliver. I had ordered the big box. So instead they just credited me ten dollars but in the meantime we ended up not eating that night because we don’t eat mushrooms, there are several other pizza places in the area. So sad to say this but it looks like yesterday will be my last time ordering from you

  1459. To whom it may concern, I made a call approx 8pm Monday evening to order 2 $5 pizzas & I was going to pk up once done, I was told 15mins. I didn’t organise delivery as the Masterton shuttle was cheaper for me..I was leaving frm Clyde st Masterton to pizza hut the College st Masterton my home. At around 8.35pm i turned up in my shuttle to pk up pizzas which i assumed would be in oven waiting on my arrival…the young girl behind the counter was very polite & seemed confused as no pizzas were there, when she asked the boys down the back about my order they just looked at each other & said neither of them had done them! I was very upset & said I had a cab waiting outside & it had been over half hour that i placed my order. I was then told by a male in the store that it would 7 mins & could they offered me a complimentary side…i accepted the fries as i have 2 teenage boys & my budget is very slim, the pizza was a treat for good behavior. It took 11 mins to do my pizzas after i got to store & my cab cost me $26 which i simply could not afford, i had no choice but pay them, they were also apologetic but said they had to charge me!. Also just so you know the store was empty & there were no cars outside. I don’t make a habit of making complaints but I really think this was unacceptable. the girl was very nice & very apologetic but the 2 males showed me know remorse at all. I know its done & dusted but felt you needed to know. Thank you Jenny McKee & Jethro & Marley Thorenaar (my sons)

  1460. I called a order in on 12.01.15. Around 6pm at pizza Hut on midlothian and German school rd I order 2 pizzas wings 2 separate orders and a cookie. She repeated the order back to me. When. I arrived home. I discovered that my order was in correct. She tells me she doesn’t know. But she took my order I asked her to speak to the manager and tells me the he was out for 30 minutes. And she layed the phone down. When I return to the store the supervisor was there. She laughed and I told him that she was very unprofessional. I’m so upset on the way this young lady act. Upon. Leaving the store I asked her supervisor a white guy what was her name he tells me sherlynn. I no being that I have to deal with customers each and every day. Thus matter with this store midlothian and German school rd need to be addressed.

    Thanks
    Sharon Watson

  1461. We just ordered the triple treat box tonight and it was absolutely terrible. Our breadsticks were dried out. Neither of our pizzas had the crust seasonings that we asked for. We also ordered a sausage pizza with siracha sauce drizzle and the pizza was hard and dry like they used an old pizza and added sauce. We ordered this gping to an outdoor event and our cookie wasn’t cut. Never had such bad pizza hut.

  1462. Hi on Dec 1,2015 i called the pizzahut (10738 SE Hwy 441 Belleview, F.L) i order all the time from they had all my info i’ve never had a problem before but tonight they tell me they don’t deliver to my address …? I ask y if i order all the time and they told me that it’s because there under new management. ..i called a diffrent pizza hut and the person there told me that Bellview has a tendency of lying about where they deliver ..it’s so disappointing that i will miss out on special n a new product because some pizzahut employees are too lazy to do they’re job ……. Dominos or Papa Johns would like my money ..

  1463. Today I placed an order and had it delivered to 2345 Grayson Tracr Drive in Birmingham, AL. When the pizza arrived it was cold and the dough was mushy (undone). I am not pleased that I spent nearly $15.00 and this is the quality of food that I am given. I would like a full refund. And I will not be ordering from that location any longer. Also it took 1 hour 30 minutes to have my pizza delivered. This is totally unacceptable. I can be reached by email and would like a response.
    Thank you
    Devin Gray

  1464. I placed an order online tonight Dec 1, 2015 at 9:03pm. One I placed order, the estimated delivery time was for 10:33pm. I ordered the triple treat box, (2 hand tossed pizzas, breadsticks & cookie). A few no ties after I got the conformation email, the Pizza Hut I ordered from called me and said they’re out of hand tossed pizzas & cookies…did I want to change my pizza crust and get a brownie in the place of the cookie or cancel my order. I choose to cancel the order, and I asked when would I get the money back on my debit card and the Pizza Hut employee said I’m not sure, maybe 1-2 days, but probably tonight, then they said but they don’t know for sure. I asked well is someone working that does know and she said the manager is right here, I’ll ask them, she comes back to phone and said the manger didn’t know but said probably by tomorrow….

    I’m not sure how this establishment trains their employees but I would think they would be trained to know simple answer such as when my money would be put back into my debit card…and I find it weird that a pizza joint would be “out of” a certain crust such as hand tossed…anyways I just wanted these things to be brought to someone’s attention. It seems to me that a large company such as Pizza Hut would want to know what’s going on in local restaurants.

  1465. Went to big rapids mi pizza hut last night. Was disappointed to say the least. Very obvious short staffed, phone rang continously no one answering only my family of 3 and another family of 3 dining order large pizza with pretzel crust received medium no pretzel crust no refills of drinks . Server was friendly but very disorganized or poorly trained or maybe new. Than a Manger should of been shadowing her to help her. Manager no where to be seen. Maybe time for new management.

  1466. The was no customer service. In fact there was no one making pizza either cause the buffet was empty for 15 mins. Borger, TX Pizza Hut sucks!

  1467. Hello,

    I ordered a pizza, wings, & breadsticks tonight (12/2) and the store stated it would be 45 minutes for delivery. Not a big deal as they were here in 60 minutes, however upon arrive the pizza was extremely cold. The breadsticks were not warm. The only thing that was of satisfying temperature was the wings. This was an online order. The delivery lady was nice during interaction. However products of this quality are not as advertised. An FYI from an unsatisfied customer.

    Sincerely,
    Morgan

  1468. Ordered tonight and got a bloody wing my daughter was eating. I took a picture. It was pretty bloody. I have not had the best experience at your josey lane store. Last time I ordered I had to wait an extra 20 mins cause my order wasn’t ready

  1469. Hello – I really enjoy your meat lovers pizza and think another great option would be a meatloaf lovers pizza. Has this ever been discussed? Meatloaf as a pizza topping would be a delicious combination and I think increase overal sales. Please let me know your thoughts. Feel free to email me with any questions.

  1470. I have been ordering from Pizza Hut for many, many years and multiple times each year. I called the other day and was informed that they no longer delivered to my address. I called the closest store and was told that the store on Erin Drive in Memphis, Tenn. was closed and that is where my deliveries came from. So I asked could they to deliver since they are so close. and was told they were not allowed because you set the delivery boundaries. Do you not reassign areas after a store closes? I live in East Memphis inside the Interstate loop of the city in an upscale part of town. I am pretty sure this decision will lose you a lot of money. I am very disappointed that I now have to call Papa John’s for pizza, as I enjoy yours more. Poor management may be why you are losing customers and I would love to see you revamp the area to include the Summer Avenue, White Station area so we could enjoy the pizza again. It would be sad to learn that you cannot accommodate an area that is so close to another store. Thank you

  1471. First your website is awful… I can’t get a comment page for dam USA… It’s comin up Canada…. I picked an order at Waldorf md location leonardtown rd…. Pizza was the worst ever!!!!!! Hardly no sauce… Toppings were spare….cheese was hardly any… Crust hard….. When I want pizza u want a good pizza!!!! This was so awful my kids even said so and they live any pizza but this one not sure.., 2 larges and same awfulness for both… Just frustration since I still out $16!!!!! I want a coupon to replace this monstrosity of what they considered pizza!!!! I want it now!!! If not I will go to corporate!!!!!

  1472. We live about 7 minutes from the 651 S. State Street Westerville, Ohio store. I ordered on line and was told pizza would be ready by 1830. My husband left@ 1830.He arrived at the store and pizza not ready. Waited. When he tried to check out his bank card would not work.Employee said that since all the street work has been going on around this location the card reader has not been working. My husband leaves store to go get more cash.Returns from getting cash, and pizza is still not ready. Did store manager know about problem? Did/does corporate know about this problem? Poor customer service.

  1473. I ordered my triple order pizza today at, 6:30 pm and it’s 9:14pm and I have not received my order yet!!! I called the store at 8:45, they said it’s on they way and the lady hung up on my face. She didn’t give me a chance to ask for a discount or anything. I want answers and something for this wait, I am reporting this store.

  1474. The store I order from is the worst, first they ran out of pan pizza and only had thin crust, next my pizza didn’t arrive till over 3 hours and 45 mins late, I kept calling to complain, they tell me it’s on the way, hung up in my face, I call back wanting something for the wait, I find out that they ran out of cookies, WTF!! I’M PISSED! the manager offered the chocolate dunes and a soda.im hungry and didn’t want to cancel the order but u guys better do something to that store. I am reporting them to the BBB, Google restaurant review, atlanta news, and Fox 5 and have them report them live.

  1475. I ordered a pizza the triple treat box from the laporte tx site and they took an hour to deliver it then when I got the pizza the pizza was wrong and when I asked to talk to a manager that kill for me two different people I’m unsatisfied with the service that I received my food was late and my pizza was made wrong

  1476. My pizza took over a hour to get delivered and the delivery man forgot my breadsticks also the food arrived cold I was very unnsatisfied with my service.

  1477. Last night we ordered wings as we often do, and when my order arrived it looked like someone had been stepping on the containers(2) that our wings were in. I was unable to paste the photos here, but if you email me I would be more than happy to send you the pictures I took which are very disturbing to say the least.

  1478. We recently went to Pizza Hut for lunch. We haven’t always had good experiences at the Honesdale,PA,18431 store ,but we had a great waitperson this time. Her name was Brittany. She was very courteous, anticipated our needs, and we had 2 small children which she was great with. I hope that the store recognizes what a great person she is. Thanks.

  1479. just stopped at pizza hut
    guy says set anywhere
    had to search for a clean table that wasn’t full of dishes
    sat down ordered buffet w drink
    went up got a couple pieces and some salad 10 minutes later no drink and ask for silverware and he says its all in the dishwasher
    there was only 5 tables w people at 12:30 i had to leave
    how can even the minimum service be so poor and not managed better if anyone knows manager or owners let them know
    bethel pizza hut muncie indiana

  1480. I ordered a pizza online and when I arrived to pick it up, the male server ringing me up said real loud ~ You’re Late!~

    I knew he was joking, though I was upset at what he said and kept nicely asking him to stop. He was so wrapped up in his inappropriate joke that he not only didn’t hear me, he kept laughing which only made me more upset.

    I said ~Forget it!~ because I was so upset, went to leave and was so upset I said ~Thank you ~ twice in a way that he knew he ruined my day.

    At this point, I do not think I will order from this location, or any Pizza Hut, again.

  1481. I never experienced this type of Customer service in my life. I placed an online order at Pizza Charlotte NC S. Tyron location and the GM Scott was very rude, he was yelling at me, lied to me and being very confrontational with me, he would never let me finish my statement, he was rude, and it was hair in my food. I arranged for my food to be delivered @ 12pm and my food did not arrive until 1pm, it was very cold and nasty with hair in my food. The GM called me a liar and I was very upset behind it. I prepared for my food using my credit card. I ordered the food for my learners and they were very disappointed in the quality of food and service that I received. I also tip the delivery driver 25$ in addition to the total cost of my food @ 55$.

  1482. I ordered for the first and last time a pizza from Pizza Hut tonight Dec 4th from Pizza Hut in Davie, Fl there number is 954-370-9800 I ordered a med pizza with thin crust mushroom and anchovies, it came 1 hour late, the pizza was horrible, tasting like the box it came in, cheese was not melted, pizza was hard,cold and not flavor it was the worst crap I have ever eaten I assure you I could of just taken the $13 and threw it in the toilet bowl, what a waste of money. I called and spoke with a manage who said nothing he can do about but give me a credit on a future order I assured him there will never ever be a future order and asks him to have his boss call me, I plan on posting a bad review online next. The work food I have ever eaten I even tried to heat the pizza for a few minutes in the micro and the cheese still didn’t melt. I threw the entire pizza out. I don’t know how you people stay in business serving cardboard cold disgusting pizza!!!!!

  1483. I had the worst experience with PizzaHut in West Point, Ms 39773 on 4 December 2015 – that I have ever had with a buiness. My wife called in a pizza at 5:50 pm. She was told that it would be approximately 35 minutes. I waited the 35 minutes and drove up and got in the drive-up line. I waited approximately 20 minutes and the line never moved. I drove around and parked and went inside and stood in stood in line with approximately 8 people. The people were telling the lady inside what pizza they ordered and she had a stack of approximately ten pizzas which she would open the lid of each pizza as if she had to identify it. I saw weveral pizzas turn over backwards and one fell in the floor. I went back outside, since I never made it to the front of the line and drove to the drive up window (people were leaving since no one was waiting on them). I set at the window (first in line for fifteen minutes, but no one waited on me. I even left my vehicle at the window and went inside and used the bathroom. I came back out and left. When I got home, I called back to report this and talked to Drrrick. He said my pizza was ready. I told him it had been approximately one and one-half hours since my wife had ordered it and I assumed it was cold. He said no, it was hot – that they had just been overwhelmed with business.
    Let me tell you, I am 63 years old and I have never seen such poor service, ever in my life. I just felt I needed to let you know.

  1484. I ordered and paid for an order on a debit card this evening. After I entered my card information, and therefore charged, I was informed the wait time was going to be over 5 hours. Of course we do not intend on waiting over 5 hours to eat dinner, but I have already been charged. Perhaps your system could state the wait time before completing the order??? Thanks!!

  1485. I ordered 1 pizza at 6:42 and expected delivery at 7:27.
    3151204174203001184012379 Order #. I waited until 7:49 to follow up, was told should arrive in a few minutes, I was next. I called again at 8:15, was offered a credit for two pizzas (because I wanted to cancel) since I had already paid online, and was told delivery was behind but should arrive shortly. I called again at 9:14 on my way to McDonald’s with my children, and requested a refund, and although they said they would deliver the Pizza regardless, I did not want it. I also informed them I Was not interested in the two free pizzas. (Especially from that location, this is my 3rd negative experience there, but that’s who delivers in my area). In fact at 9:24, I received a call twice and I am certain it was the driver, but I didn’t answer because I was ordering something for my children to eat at another fast food restaurant. Not to mention it was raining! But, After promising them pizza I had to appease them with another alternative.

  1486. You were going to send me two coupons for two large pizzas. I did not receive them. You were going to send them because I complained about the topping on two pizzas I recieved from Norwich, NY pizza store. Please send my coupons to PO Box 808 Oxford New York 13830. Thank you Bishop Harrison Roy Hesketh DD
    this was last month in November

  1487. I placed an delivery order over 3 hours ago and yet sill mo pizza so I call the store and the guy tells me that they canceled the order because my phone number looked funny whatever that means so I placed yet.another order the same exact order so wen the pizza arrived the delivery driver was ride and the pizzas were cold and they were the wrong pizzas I order two hand tossed pizzas and they gave me thin crust and they were old so my and my family ended up not eating the pizzas and I called the store but being it was late now they were closed so I was out of 25 dollars for that triple box deal I feel.cheated and felt like this was the worst customer service ever

  1488. Ordered 20 pizzas from you last night. The pizza was great, everyone enjoyed it, but we didn’t get the Skinny Beach pizza we ordered. I called 3 times to try and get this corrected.(I was disconnected twice) After being on hold for about 40 minutes total, I was able to explain the mix up. I was told that they would get this fixed for us. We never got the pizza.

  1489. I moved to Lexington Kentucky from the Chicago area about 2 years ago. I have ordered 2 pizzas from Pizza Hut since I have been here. Both were dry and cold.
    I always liked Pizza Hut pizzas until I moved here. Now I have to satisfy myself with Dominos and Jets. I don’t know if you corporate guys are paying any attention to the comments coming from the Lexington area, but it appears that you are dropping the ball. Wake up and pay attention whats going on out here. I am a Culinary Institute of America grad and was in the food service industry for over 40 years. You are losing serious business in the Lexington area.

  1490. I ordered from the Pizza Hut on Altamont Ave in Schenectady, NY. First they gave me a very bad attitude when I tried to place an order to be ready in half an hour ( I was shopping and didn’t want my food to sit in the warmer) and I had to wait 20 minutes when I got there. My food was still Luke warm. Terrible service!

  1491. I went into Pizza Hut in Port Gibson, Ms, tried to order a pizza I was going to wait on and she asked for my phone number. I told her I do not give it out and she said she could not take my order. I told her I was waiting and paying in cash and she said she would not take the order without my phone. I was advised by the FCC and Better Buiness NOT to give my phone number for these types of establishments to cut down on spam calls. You have NO reason to require a phone number for me to get a pizza. Perhaps I need to contact Better Business and file a complaint and to alert FCC you require this invasion of my privacy.

  1492. Harriman, TN Pizza Hut location is horrible. I walked in to eat and five tables had used plates old food on them. Floor has rappers, paper and food on the floor. Every table had some kind of residue. The host is on some kinda of drugs.

  1493. I went online and ordered a pizza today at 6:32. I asked for it to be delivered as soon as possible. When my confirmation email came through it stated my delivery time would be 8:32. Two hours after I placed my order. I called the store to cancel my order and stayed on hold 20 minutes listening to a recording still waiting to speak to a live person. Needless to say I finally ended up hanging up. I’m frustrated I couldn’t cancel my order and extremely disappointed in the quality of customer service tonight. It’s ridiculous to have no one answering your phones. This has never happened before and it won’t happen to me again because I will not be placing any further orders. The least your site could have done was given me an estimated arrival time before I hit submit order. Then to not have any available to help me when I call the store is even more frustrating. I don’t spend my money this way. Order number 3151206173208001181028433. The location offering such bad service is on 25 Piedmont Ave NE Atlanta Georgoa

  1494. Me and my family ordered some pizza tonight 12/06/15 at 5:37. I placed the order with a young lady, at 6:24 a male called me saying did I cancel my order. I said NO I didn’t . The young man said ok we got you, the clock turned 7:03 and we still haven’t received our order. I called up to the Pizza Hut in Conyers Ga on Sigman rd, the guy who answered the phone has hung up on me three times …smh I just never received any customer service like this before with any pizza Resturant especially when me and my husband Tip darn good . I’m so lost for words right now . Very very unhappy customer

  1495. I just moved into a new neighborhood in Richmond Texas and there is a Pizza Hut literally across the main street for me and it is located nowhere online I cannot choose it when I am ordering online I cannot find a phone number for any Pizza Hut customer service. This is ridiculous I should be able to call the Pizza Hut in order what I want and have it delivered. Very unsatisfied with the way things are being done at Pizza Hut

  1496. Ordered pizza and wings from the Pizza Hut on prater in sparks, NV. It took over an hour to deliver and I live a few blocks away. When we got our food the pizzas crust seemed soggy and undercooked. It was supposed to be thin and crispy. Terrible quality for such a long wait.

  1497. I had made an order last night .
    And had gotten the wrong pizza.
    I had a large meat lovers and got a supreame. I’m highly allergic to onions….

    I would appreciate what I ordered
    And it made right.

    Pizza hut @ 50th and Western in Amarillo Texas
    I do have the app and can provide
    Order # if needed

  1498. I had issues with Pizza Hut 2 times. First time my pizza was not cooked all the way. My cheese was not melted, my dough was raw, & it was cold. My 2nd time I asked for delivery & I called the store after waiting 2 hours they told me I asked for carry out but on my email it said delivery. So I just cancelled my order. I am very upset with Pizza Hut, I will be contacting corporate.

  1499. Please make sure that staff members who deal with the public and take orders in person or by phone speak and understand ENGLISH in the Miami-Dade County area. Too many of the employees being hired are deficient or prefer to greet and speak to customers only in Spanish. All customes should be greeted First in English, and then Spanish if it is seen necessary. Even in heavily Spansi speaking area like Doral, everyone must know proper English. A test to screen new hires is needed BEFORE they are allowed to have contact with the public!

  1500. I live in Portland Oregon and regularly use you as my first choice. The Pizza Hut on Lombard has messed my order up the last two times. I’m not a person to go cause a lot of problems, but after the second time of not cooking the spinach on the pizza (the only way my family will eat it) I decided to call and double check even though I placed my order online, that they would do understand and cook it in the pizza. (Vs putting it on after raw) my pizza just came wrong. I told the driver, described the woman I spoke with as a nice Hispanic woman and he knew imidiatly who i had spoke with. He was extremely nice and apologized. I called the store back. The same woman answered. She said she remembered speaking with me. Then it gets funny. After explaining what I had wanted and what I had got, she denied that it was her I spoke with. She then would not give me her name, nor let me speak with anyone else, claiming she was the only one there. I asked how she had not been the person I spoke with but was the only employee there? She refused still and was extremely rude in denying me her name, or time I could speak with a manager. Pizza Hut is my first choice always. It is not my only option.

  1501. I took my son to Pizza Hut 22481 El Toro Rd Suite A, Lake Forest, CA 92630 today to pick up an order that was for a personal cheese pepperoni pizza with a free coupon from his school that he earned.
    I placed an order around 2pm with the rep Kathleen for a personal pizza with a free coupon my son received from school, I ordered a pepperoni cheese personal pizza, I get to the store about 20 min after placing the order, Kathleen was on the phone with a customer taking an order, took a bit for her to finish once finished I gave her the coupon, she went in the back and told me that it wasnt ready so I asked her why it was taking so long, she looked annoyed , that she was by herself in the front answering calls and one person in the back in charge of cooking, I asked her how long it would take, she went in the back and once again, looked very annoyed like I was asking too many questions and the phone was ringing off the hook. She brings back the pizza but it has sausages on there, I told her that thats not what I ordered and that I did not have time to wait and wanted my coupon back for another time. she told me she cant do that, I could etiher take the one that had sausages on it or wait for another one to be done, I had no time to wait, I got real irate and walked out with the wrong pizza. She was very unprofessional and looked like she hated her job and did not want to be there, very rude. Horrible experience

  1502. I ordered delivery not only was the man on the line rude but he was making sarcastic remarks about the specials not needed! Very unhappy

  1503. Pizza hut in Camden Arkansas needs to cook their pizza longer! The one I just got was not done! I wanted a ready to eat pizza not a papa Murphy’s take and bake pizza. Actually I would’ve preferred a papa Murphy’s pizza than this flattened ball of dough and cold toppings.

  1504. I had a bad experience at the W. Bowles location in Littleton, Co before, but I figured I’d give them another try. Bottom line, the Server/Manager took my left over pizza and a personal note I was writing while we were in the bathroom. He said he thought we had left. Without my coat when it’s 25 degrees outside?? Did he bother to ask the people sitting right next to us if they’d seen us leave…without our pizza? Or check the restroom to see if it were locked? Did he have to pick up my personal note before picking up our drinks & napkins? And to “not even notice my coat that took up the whole booth? I’m on an extremely tight budget & now have no lunch for tomorrow for me & my little one. I knew better than to go there in the first place. And he offered to box up my pizza after he had taken it into the back area. Is he nuts? Was I going to let him take it out of the trash? Or had he & the staff been munching on it? Who knows what they may have done to it? Or if I would’ve even been given my own pizza back!! Plus, my personal note with phone #s etc on it. He had no right to “take that in the back carefully leaving the actual trashed napkins, straw wrappers on the table. What a violation. None of my family or friends will be going back, at least to that location ever again.

  1505. I ordered pizza online for a party the next day. So I wanted the delivery to be at 445.. I called the customer service line because for some reason I can’t call the store directly up here in Alaska. And the first women I spoke to was rude, disrespectful and had a terrible attitude and all I asked was to see if my order was being made. It’s funny cause they are customer service they need to treat us customers with respect. So I got my answer and hung up, time passed and I waited 30 min and my pizza never showed up on time,I called once more and another women said my order was on its way. But it was past 30 min so I waited longer and I called once more and they gave such attitude and was rude and put me on with a manager he was worse I said I don’t deserve to pay for my pizza cause it’s late he told me no, which is beyond rude he’s a manager and I told him about his workers and he was on their side… It’s disgusting how these people are up here in Alaska plus the pizza was cold and very burnt no one ate it was a mess and hard that’s gross… I asked for a new one the manager said it will take two hours to get me a new pizza I said no that’s ridiculous that’s to long so yes Pizza Hut ruined my husbands birthday

  1506. Ordered carry out 45min in advance and pizza not ready & cashier (Kade) was very rude. Had me waiting and neglected to ask me for service within 10min. San Antonio, TX.

  1507. Pizza Hut located on Savannah hwy near Folly Beach SC has got to be the dirtiest restaurant I have entered in sometime. Tables, floors, etc. The menus and the shirts worn by the employees were just nasty. I love Pizza Hut but this is just gross. Service was polite and prompt.

  1508. The pizza Hut in junction city kansas was the worst pizza I have had!! Way to much sauce! Not enough cheese and if I pay for a supreme pizza I expect more than mushrooms and green peppers!! Was a complete waste of money should have flushed my $35 down the toilet!! Please contact me I would love to have my money back I won’t eat at that place again!! Pretty bad when gas station pizza is better than pizza hut!! Complete garbage!!

  1509. Wondering why your location in farmington mo never honors the prices you advertise on tv. Went there last night for dinner instead of getting 2 pizzas for 13.98 wound up spending 50 Its getting ridiculous they never honor anything. Love pizza hut but not real fond of this one. Anything you can do would be helpfull thanks

  1510. I just purchased a large pepperoni pizza with mushrooms and a 2 liter Pepsi and my total was $21.05 I want to know if that’s correct cause if so that’s the most expensive pizza I ever bought.

  1511. We are not complainers, but our delivery from Pizza Hut tonight was not good at all. Our order took close to an hour to get here and it was stone cold when it arrived. I had to microwave it. We did not receive our full order of wings and what we got was hot instead of mild. We were very dissatisfied with the service tonight.
    Charles and Dianne Tester

  1512. Last week we went to the Pizza Hut on Highland road in Waterford, MI
    This had to be one of our worst experiences. The restaurant smelled like oil from the wings. The restaurant was really cold. Outside temp was approx. 50. But we asked about the temp and the waiter said it is always cold. Then the food came. We had 1 large supreme and the toppings probably weren’t enough for a small pizza. I saw more cheese than toppings combined. We felt really bad that the workers have to work in this cold environment when they said it was always like this inside.
    This could be the last time we go to or order a pizza Hut pizza. Which is hard for me because I grew up eating a lot pizza hut. We talked to another couple that we should talk to local health department about these working conditions.

  1513. Just placed an online order after receiving a promotional offer and noticed that I was over charged! Therefore discount wasn’t wasn’t applied. I call the store and ask for a manager the young man asks what for so I explain the problem. He places me on hold comes back and say my manager said he can’t do nothing about it! Really Pizza Hut? Is that what a manager is suppose to be telling a customer! I will never order Pizza Hut again! So inconvenient and upsetting to treated like I’m bother the manager. Instead of resolving my problem. Shame on you Pizza Hut! I know remember why I stopped ordering from you and ordering from dominos!

  1514. I ordered a pizza tonight at the Ohio St. Store in Salina Ks. I live about 20 minutes out. This was the worst pizza I have had as it was dry and I think they forgot to put sauce on it. It was a supreme and there were maybe 10 pepperonies on it. I could of ordered from the truck stop 10 min. away and had a better tasting pizza. I just feel they are slacking on customer satisfaction.

  1515. I just had the worst experience every with the Pizza Hut location in Idabel, OK. I ordered a pizza online for delivery (which took an hour). When I received it, it was cold and looked as if the box has be shaken or dropped.

  1516. I ordered wings, and the wins where not cooked at all. Still had blood in them, called customer service said a manager will call put nobody has. Ticket # 0065 please help refund or receive promo for bad wings.

  1517. We ordered on-line a large 3 topping pizza with Parmesan crust. We arrived at the designated time and had to wait as there was no one at the front counter. We paid and took the pizza back to our motel. When we opened up the box, we noticed there was no Parmesan crust. As we looked closer we noticed the pizza had not been cut into pieces. I called but their solution was to bring it back so they could cut it. Well, that wasn’t possible. We went to the restaurant next door where they were kind enough to give us a plastic knife! Then when we finally got to eat, the crust wasn’t done. Very disappointing dining experience.

  1518. on 12 14 15 I went to youre ramsy st nc location .. I wanted a beef and broccoli pizza .. I was told they didn’t have broccoli . I asked if they had broccoli on the salid bar witch they said they said they did . my suggestion was take it from their and charge me 2 dollars .. they said they only could put it on the side ??? I wanted it cooked .. to me just didn’t make sence

  1519. This was the worst experience I ever had. We waited 15 minutes to be seated with only 3 tables occupied in the whole place. Our server was sitting at a table rolling silverware. It seemed like that was more important during our visit than we were. Our cheese sticks sat there for 10 minutes when we got them they were soggy. 1 of our pizzas came out with them and then it was another 10 minutes before our other pizza came. I had to get up 3 different tines to go to the silverware rolling table to ask for a refill or extra napkins that was needed throughout our visit. We were never pre used or ask how things were. We just was on our own deserted island with no visitation from our server. I really think they should start off asking us to get started on an ice cold Pepsi and hot cheesy breadsticks instead of what do you want to drink. Very very unhappy with service, quality, and taste of the food.

  1520. Called to order 2 pizzas. One one I needed no cheese because my father cannot eat a lot of cheese. I was told by the associate that they could not go that. Then when I questioned why she said her manager said so. The person did not make it clear why but then I understood that they could not guarantee that cheese would not get into those two pieces. I explained that this was not a problem. My father is not allergic to cheese; he just cannot eat a lot. Then I was told half had to be no cheese. When I tried to explain again, the manager came cane on then told me in s rude manner that she would not do this again. I told her that I would not order again as no other pizza place in the area has z problem with this request. Her box next us Heather.

  1521. I called pizza hut Wed. Night I tried multiple times to order the triple treat box. The server kept insisting that deal was not available and I has to pick one with pasta or wings. I finally conceeded and or pizza was delivered. It was 32.77 instead of 19.99 and when. I called the store manager all that I received was attitude and he made me feel like I was lying. I can’t believe customers would be treated this way

  1522. Today, 12/13/2015, I placed an order online for the Northside Drive carry-out location in Valdosta, GA. I received a confirmation email showing 10:53 a.m. as the order time. I called the location to confirm my pickup time at approximately 11:10 a.m. I spoke to a very rude employee who stated to me that they only had one order and it was not mine. She even provided me the other customer’s name (I did not request the name) which to me was not any of my business. I informed her that I had a confirmation email. She kept saying that I must have ordered from another location. I finally told her I did not appreciate her talking to me like I was an idiot and that I knew what my confirmation stated and I had the correct location. She hung up on me. Within five to 10 minutes, I called the location back and asked to speak to the manager (her name was Denise). I told her that I wanted the employee reprimanded and that I would be forwarding this information on to the corporate office of Pizza Hut. She then confirmed that they did have my order and was very apologetic and offered to give me my order for free for my trouble. By then, the damage had been done. They had found my order, but they did not bother to call and let me know they found it. I informed her I would never purchase anything from that location again. I reiterated that I wanted that employee reprimanded. I do not have much confidence that anything will be done. However, I know it is not liking I will ever go to a Pizza Hut location again and, if out of desperation I do, it will definitely not be that location ever again (carry-out, Northside Drive, Valdosta, GA). I will inform anyone I can about my less than pleasant experience with this Pizza Hut location.

  1523. Ordered a pizza online at 7:20 on 12/13/2015 #012060 ticket #0116.
    Expected to arrive at 8:05. It had not arrived by 8:35 so I called. Excuses from manager of bad weather and only one driver. My concern was for receiving a cold pizza. At 8:56 the delivery arrived. The pizza as awful…cold, soggy, and tasteless. This will be the last time for Pizza Hut from me.

    1100-043127-412297

  1524. Hello, my name is Chance. My girlfriend and I placed an order around 9:45 this evening, sunday 12/13. When our pizza arrived it did not have the drizzle (buffalo) or crust flavor (fiery red pepper) we requested. When my girlfriend called to get it corrected she was transferred to the manager on duty. Not only did he deny the order was wrong, but he hung up on her during their conversation. I called the store to correct the mistake and the manager was extremely rude to me, as well as unwilling to correct the mistake. After several minutes of arguing he said he would replace the pizza, but I would have to come get it because he has sent all the drivers home. This was just after ten PM, at a store that delivers until midnight. This is the only time we’ve ever had bad service and were treated very rudely. Please address this issue. Thank you.

  1525. Worst service ever!!! I ordered online around 1pm and to be delivered around 8 pm, guess what it was already 8:50 and my order is still not done yet. Thats why I ordered ahead of time so that it will be ready with the desire time I want. The thing is I cant believe the nerve to the person Im talking with she was very rude! She hangup on me while I was talking. Im never going to order from you guys again! Poor service bravo!!! The branch is at 35 skyline plz daly city 94015.

  1526. We ordered 3 pizzas and 5 salads w/ 4 different salad dressings on Friday 12/11/15 around 4:45pm. We received NO dressings so I called back and they were going to deliver them. Never heard from them again and we gave them a tip for entire delivery and still NO dressings. Very disappointing!!!!!!!!!!!!!!!!!!

  1527. I rang at 19:45 on 14/12/15 the phone number (aylestone lane)provided to check the offer I had received was still on but after a frustrating 5 minutes on the phone trying to ask and go over the same questions left me quite angry why in this day of age can’t u employ someone who speaks english to answer the phone it’s not hard

  1528. Tried to order online and use coupon code that PH emailed me for free cheese sticks – didn’t work. Then tried to use coupon code for 20% that PH emailed me – didn’t work. Gave up and called to order. The young man who took my order didn’t know about coupon codes and said I couldn’t use them. These codes are BOTH valid until 12/31/15. I am not a happy PH customer.

  1529. I already emailed earlier about my new Hut Locers coupon not working…. Get my pizza home and one was a pan crust- cheese. It was suppose to be a thin crust- half extra olive, light sauce and the other half meatball. I didn’t go back to the store to exchange- it was late for my kids dinner time as it was and I didn’t want to wait.

  1530. Not Acceptable In Marianna FL…Layfayette St Location.. Ordered 2 Med Made My Way n 8 Wings..Waited 35 mins for wings in drive thru..Had to re-cook pizzas at home cause they were cold… Ordered ONLINE 2.5 hours prior to arrival…Called Corporate only to be told sorry and got a free coupon for a Lg 3 topping pizza..This Is TWICE and I Will Go To Hungry Howies or Dominoes In Marianna FL from now on…The Wings I waited 30 plus mins for were burnt and approx 1 inch long…UNACCEPTABLE FOR THIS CONSUMER…You Lost a good customer.

  1531. We just received the worst pizza I have ever had. We order regularly from pizza hut and have never been disappointed like this. I’m not sure how it happened, as I’ve heard the stuffed crust crusts are premade frozen(we love them) but this one was PAPER THIN. thinner than any thin crust I’ve ever had. The cheese was so sparse it is practically nonexistent. I photographed the profile view of a slice for posterities’ sake and you can see that the pepperoni is actually thicker than the crust, cheese, and sauce COMBINED!! I would be returning it if it wasn’t for the time/fuel involved in doing so. The store number is 026552 ( Daytona beach FL) and ticket number is 0011. Thanks for letting me vent.

  1532. They wont deliver during the day time to my address. This is not acceptable NO CUSTMER SERVICE. Pizza hut will lose $50 a week x 52 weeks. You wont deliver to me I wont eat in your resturants.my family my friends wont order or eat at your restaurants. Theirs a lot of pizza places that will deliver to me.

  1533. I just ordered a two liter Diet Pepsi limon with my pizza, and the delivery guy immediately looks at the soda when I open the door and says is this okay? It is Sierra Mist. I said no it was supposed to be Diet Pepsi, and he got annoyed and said no you put limon so Sierra Mist….That’s not what I ordered and I don’t appreciate someone fighting with me over what I selected. I even have an email confirmation saying Diet Pepsi. Obviously he knew it was wrong or he wouldn’t have asked is this okay, as soon as I opened the door. Definitely not going to order from this place anymore.

  1534. Online order #315121717402001182010387. Order arrived 40 min past quoted time on website, incomplete, and appearing mishandled or dropped. Store phoned to say they were out of brownies and asked if we wanted to substitute something. We told them to substitute a cookie instead but when order arrived it wasn’t there. Food was cool and very unappealing. Our family have been customers of this store for 7 years but we will consider other options from now on.

  1535. Ordered pizza for delivery and asked for extra toppings, was told there would be a separate charge, agreed to the extra charge. Wait for 45 minutes to get the basic pepperoni pizza and no extra toppings. Call the Montgomery, TX Pizza Hut back and speak with the manager. He said he could make another pizza and have it out to us within another 45 minutes. Told him we didn’t want to wait another 45 minutes for our pizza, he said he could have it ready in 10 minutes if we want to come pick it up. The lack of customer service at this location is unacceptable.

  1536. We placed an Online order to your Brownsbridge Gainesville Store today at 8:36pm. The wait time was 30 mins, we waited patiently as I knew I could be longer than 30 mins. At 9:50 pm we called the store and the manager told us that they called us to let us know that they were out of Med Deep dish and she told us that the number they called Told the that they did not order any pizza. So she said they cancelled the order. She did not offer anything to us other than an apology and hung up. I checked the email confirmation to see if I had put the wrong phone number in and I did NOT. THEY dialed the wrong number and instead of checking and re-calling they decided to cancel the order. Needless to say it’s 10 now and it’s too late to order anything and I’m am VERY UNHAPPY with the service I received. Thus was my first time ordering from this location and it will be the last. I hope you can in some way make this wrong doing right. It makes me mad that she didn’t even try to offer us to order something else or offer us SOMETHING!!!! I thought I would give you some business for once since we order from other pizza places and I have never received bad service from them like I have received from your location. If you have any questions about my experience please email me.

    Thank you for your time,
    Robbi Paduani

  1537. Used Pizza Hut at 2001 Lafayette Ave. in Terre Haute. Huge mistake. Toppings were so thin they didn’t even cover the surface. Will never use that store again. East Wabash store has much higher quality. A complete waist of money tnite at north store. May as well have fixed a frozen pizza.

  1538. One of your delivery drivers from the Southport location could of caused 2 accidents tonight on the parkway by driving like a idiot …. License plate GLS 9990….I think he need to be talked to about safe driving …….

  1539. Made an order to be ready at 6pm and here it is 645 pm and still not ready. Worst part is I ordered it 2 hours early. This is my last visit to pizza hut.

  1540. Customer Service was great
    Nice lady and nice delivery guy. The pizza was cold and
    Very dried, probably won’t order again, just for info we
    Order the 19.99 trio, not impressed, cookie was the best part.

  1541. Last night we stopped at Pizza Hut in Paw Paw Michigan…we ordered a large meat lovers pizza with cheese in the crust and mushrooms. It only had pepperoni and sausage 4 little pieces of ham and the mushrooms wasn’t even baked in the pizza!!! They threw them on top after the pizza was done!!! They were raw!!! Hardly any sauce and it was the worse pizza my husband and I have ever had! I ate not even half a piece of pizza and my husband who can eat a whole pizza only had one piece! We called The Guy who said he was the manager, Joe( didn’t act like one) and told us he would 10% off!!! Really? 10% off…when it totally sucked!!! We left the flipping pizza there! It was nasty! The sauce was horrible too! He said they should of put this sauce on it instead and brought us a cup of it to put on the pizza!!! Really!!! I’m so mad and disgusted at our treatment! $21.99 is a lot for not eating 2 complete pieces of pizza!

  1542. Went to the Appleton, WI restaurant on west College Avenue tonight. I’ve stopped ordering for delivery because it usually takes about an hour to receive the pizza and then it’s not hot. We were there for about 5 minutes before anyone sat us (there was only one other group in the whole restaurant). Then about 10 minutes later, the waiter took our order which was one pizza and some breadsticks. Ten minutes passed (and watched another group leave as they had not been waited on) and the waiter comes back and asks us again what kind of pizza we had ordered. We left. Very disappointed. Went to one on the other side of town and after we ordered our drinks, the lady tells us that the pizza will take 30 minutes to come out to us. Not sure what is happening but I’d be worried as a business if this is what is happening in two stores in one town. I also ordered via delivery in Omaha, NE and that also took an hour to receive. Will think twice before getting Pizza Hut ever again.

  1543. I look up deals on line and find any large pizza $11.99. I call in my order to the location I use on a regular basis. I pick up my pizza and get charged almost $18.00 for a two topping deep dish pizza. I felt like Pizza Hut just clipped me for an extra $6.00. I will not be buying Pizza Hut pizzas any more. This is a classic case of very poor customer relations. I trust Pizza Hut will revisit their policies of on line deals vs. calling your order into your neighborhood store. No excuse for this very poor policy.

  1544. Pizza Hut,

    Thank you for my delivery this evening. While it did arrive “on-time” there were a few things missing. After placing my order of one large pizza and one chocolate chip cookie I received a phone call stating that the Pizza Hut I was ordering from did not have any cookies. The gentleman offered me an apple pie or cinnamon dippers instead. I said no thanks and that I just wanted the cookie so if you don’t have it don’t worry about it. He said ok and that he would have his manager take it off my ticket. Ok, thanks!

    My pizza arrived in an acceptable time frame from what they project online. No worries there. Door bell rings…and there is a gentleman standing at my door in plain clothes and very nice jewelry, several shiny pieces. Thank goodness he had the pizza box or I would have assumed he was just a random visitor. Do people not wear uniforms anymore?

    Ok, so I have paid the guy and I have my pizza. Go to open the pizza box and what do you know…the pizza is wrong! Granted it’s only missing the spinach and balsamic drizzle but none the less it’s wrong! If I didn’t want that stuff I would have not requested it. It clearly states it on my order! And then the kicker…the pizza is not even warm!

    They called to tell me they didn’t have the cookie which was nice, but then to leave off my ingredients and to deliver a cold pizza…not so nice. Maybe it’s just me or maybe customer service isn’t what it used to be. I’m happy to provide screenshots of my order and photos of the pizza. I don’t expect you to do anything but I feel that your company should know that your employees do not seem to care about customer service or following directions. Thank you for your time.

    • I stopped at the Elm Grove,Wheeling WV 26003 and I wanted to order and the girl (Her tag said Key) very rude and short with me. So I left without ordering and Will not return and I will tell my friends about this.

  1545. I love Pizza Hut pizza — it is my favorite. But, lately, the customer service has been SO bad that I have made other choices. You can pretty much count on one of two things: something in the order will be wrong, or you will get delivery somewhere in excess of 1 1/2 hours (no, I’m not kidding). My last take-out experience was similar: I ordered two pizzas and they only made one of them. My only offer was to wait while they made the other pizza (and the first one got cold). I elected a refund and went elsewhere.

  1546. My family went to our local Pizza Hut on Friday evening. My daughter was excited to redeem her book it ticket for a free personal pan pizza. We walk in, the tables were all dirty, trash on the floor, and we waited 10 minutes just to be seated. There were only two occupied tables in the restaurant at the time. Our waiter finally came, took our drink order. 15 minutes later we get our drinks. We were more than ready to order, but the waiter walked away. He came back 10 minutes later and took our order. We ordered the $10 box meal and my daughters personal pan pizza. We waited for over an hour and our food was not out yet. So my husband went up and asked for the manager. She was rude, condescending, and unapologetic. And our order hadn’t even been made yet. Another 40 minutes later, our food comes out. The pizza is cold, the breadsticks are stiff and half cooked, they did not give us any of the dipping sauce that came with the breadsticks. When we asked for them, we were told that they were out of them. As we were trying to eat, we could hear employees in the back fighting and arguing. Using foul language and breaking dishes. At this point, we grabbed our coats and left. This was the most horrible, horrific dining experience we have ever had. And it ruined my daughters experience for the book it program. We will never step foot in that restaurant ever again.

  1547. We ordered 2 medium pizzas any toppings, any specialty for 6.99 each. They charged us 2 additional dollars for the taco pizza even though we said it says any specialty. Then, after 1 hour and 10 minutes waiting for the delivery our family size breadsticks csme with no sauce. Very frustrating…

  1548. Tell me. What is the purpose of your on-line pizza tracking delivery timer? My pizza was delivered 20 minutes after promised. I called the local pizza hut and was told they had an 85 minute wait and they had no idea what your web site said. Why have the timer if you can’t deliver on your promise? Just another gimmick…

  1549. Decided to eat at Pizza Hut on New Bern Ave.& Trawick Road in Raleigh, NC last night. Had not visited this Pizza Hut in years. Management standing at the door talking to two employees outside. Never spoke. Went inside, and what I saw up in the kitchen area reminded me why I never go there and will never, ever go again. the employees were hugging up on each other and the tall guy that was hugging her from her behind side, his entire butt was exposed. His pants were beneath his butt cheeks. We decided at that point that we would not eat there and got up and left. I blame management for this. When these people are interviewed for the job, one of the requirements should be that they dress in a professional manner. I did not want someone preparing my food with his p[ants hanging below his asshole. This should not be acceptable to management. So my advice to corporate, go check out this Pizza Hut. You may want to close it down. There is never many people there when I go by and I guess you can guess why. I truly hope you will take some action. FYI. We did end up eating at Pizza Hut in Zebulon, NC. Not a 100% grade rating but employees did seem to be professional. Thank you., and no, I do not want a free PIZZA.

  1550. Ordered a delivery on 12/22 order a $10 box. We waited any hour for the delivery and the entire box was COLD!!!. When it got to us. How disappointing to receive your dinner COLD!!!worst pizza ever had.

    Thanks

  1551. I orderd a few pizzas from one of the stores the pizzas were wrong so i had them remade and sent again the next day they had charged my roommates for the pizzas that were supposed to me a complimentary free pizza and the pizzas were wrong again i swear i will never eat pizza hut again unless someone can change my mind papa johns all the way

  1552. I ordered a pizza on line from you on or about 12-17.
    reluctantly I entered my email address to order the pizza.
    Ever since I have been getting unwanted span mail, your the only
    place I have given my email address to.
    I want these spam mail to stop!
    Please unsubscribe me from these emails.

  1553. I went to pizzahut in orange va yesterday with my wife we used bathroom first . it was very nasty smelled of urine and body odor and mold. When we went to sit down all tables were dirty with clean dishes and silverwear on them floor was very dirty also. Dining room smelled like a stale mop urine and body odor and mold.overall It very gross experience I was very disappointed.we left and went to dominoes and were very pleased with their store. I also have contacted the health department as to the uncleanliness please do something as I’m sure your store is making people sick very sad pizzahut was my favorite

  1554. Tonight I ordered for t he first time online. Very disappointing since your web site transmitted half my order, causing an extra wait time. It’s too bad corporate can’t take responsibility to see that software at all locations Isn’t updated, since they should require appropriate data systems that comply. Future disappointments will be shared on social media to be fair to those who are unaware.

  1555. I stopped ordering Pizza Hut for a while because the location next to me doesn’t ever give me the satisfaction I feel I deserve. My coworker just recently informed me that they no longer had a B rating and that there was new management so I decided to give it anothe chance. I love the wings and the pizza, but this location in the Bronx on Westchester Avenue is a joke. It is the most poorly run establishment that I have ever dealt with. The coworkers were fighting with each other and all the customers not just me were upset with the service. I ordered online for a 7:23pm pick up, but did not get my food until nearly 8:00pm. I don’t like to complain, but this Pizza hut does not deserve to be open. Between the cursing staff members the poor service the waiting and everything else. Iam glad to say that I am done spending my money at Pizza hut.

  1556. I would like to take the time to explain the worst customer service and experience that I have ever had from the delivery driver down to the store manager….I will never order or use this company again…I was told by the delivery driver who I also tipped because i believe in trying to jelp support others that on an online order where there is no option to ask for pepper and cheese packets that i had to order them…when i called the arlington texas location on collins to ask why this seems to be something new they told me that the driver was correct, i then asked to speak to the manager who told me that i should have order this online where there is no option for this action. I was further disgusted sue to the manager telling me that they do not use the website and that they werent sure that i could order that online….i then asked to speak to there manager or someone eho was familiar with the online website to show me exactly what i needes to do….i was placed on mute for 35 min and never spoke to anyone….at this point i will make sure that this company receives none of my business, familys, or company’s since we primarily use pizza hut as our companys catering when issuing pizza parties for our large venues each and every month….if this is how pizza hut does business on a small scale i can only imagine what issues that havent been address on a larger scale…

  1557. I ordered a pizza from your Mt Rose location in York, PA at 8:45 pm with an approximate delivery time of 9:25 pm. At 9:20 pm I received a call that they no longer delivered to my neighborhood because a driver was robbed. Unfortunately that could happen in any neighborhood in York. I’ve ordered from Pizza Hut on Mt Rose Ave nearly once a week for years, I’ve been a good tipper and what I probably resent most of all is that Pizza Hut waited for 35 minutes to tell me they would not deliver. It’s too late for me to do anything different now; if I had been notified on a timely basis I could have made other plans. I don’t appreciate the attitude of the person I spoke to and, if they are not going to deliver in my neighborhood they probably should not deliver at all.

  1558. Went to the local Pizza Hut on Old Jesup Highway, Brunswick, GA. It has been some years since my last visit. When I walked in the restaurant smelled stale, old and musty. There were few customers. No aroma of pizza spices, onions, garlic, etc. Was getting a little nauseous. The kitchen area appeared dirty and dingy, then I saw a roach slowly crawling on the floor. I was trying to save a few bucks with their specials. But after this, deçided to spend 50.00 at Dominos where it is clean and smells like pizza is in the oven.

  1559. I’ve frequently been at your store in Fernley, NV to get myself pizza or bread sticks and I am constantly ignored. I never get any help. There is a female manager there that is always on her phone even while I sit there waiting to pick up my carryout. One young man there I’m not sure if he’s a manager or what but he is the only one who ever helps me. Its ridiculous that 1 out of all the other people you have working there help me out. And he’s the only person I ever see doing anything.

  1560. Hi,
    I m from Connecticut n Pizza Hut in west haven is worse we r coming here from 2001 to this Pizza Hut. But every time there staff is rediculous pluses online it says 10 pm closing hours they don’t let us sit n eat at 7:45 I hope u take some action n all the chairs n table is sticky like gum

  1561. I ordered several pizzas this evening. The personal pan pizza I ordered was not as ordered. It was missing cheese?!? It was supposed to be no sauce, with mushrooms, olives, and spinach. I received some bread with vegetables sitting on it.

  1562. Tonight, 12-26-15, we ordered a large pan, it should have had extra cheese, pepperoni, salami, italian sausage, seasoned pork, onions, banana peppers, black olives. It was missing banana peppers, black olives, italian sausage and seasoned pork. And they put mushrooms and green peppers on it and I did not ask for those. Our second pizza was also not right, as they put banana peppers on it. And our one order of wings only had 7 wings. We can rarely afford to go out, so this was a great disappoinment to us.

  1563. My boys love pizza Hut but lately the service is horrible not only do the people in charge of answering the phone put you on hold for 20 minutes then the hang up the call, I make an order and what ever time they promise is never on time, today my worst I made an order at 6:24 they said pizza will be here in 30 to 35 minutes it’s been more than an hour it’s 7:52 I call to ask about my order and they tell me it’s goin to take another 35 minutes… I’m so mad at this point

  1564. Every time I order something different is wrong with my pizza usually not something major to really complain about though. But today took the cake!!! I ordered 2 medium pizzas and an order of 8 bone out wings… I recived my pizzas and got breaded bone in wings which isn’t a big deal until I bit into one and the inside was still raw!!! Completely and totally red still!!!

  1565. Ordered garden pizza from store 1101 today, bit into the pizza and there was a hard oval green nut like object in pizza. Chewed and had something hard in mouth. Green thing has like twist on both ends.

  1566. Hello. I am very unhappy with your company. I have ordered continuously from your company for years and recently have been very discouraged in the Pizza Hut company. I ordered a meal paid for it online. And received a phone call from your call center saying they were unable to refund my money or deliver the meal I just purchased. When I spoke to the manager at the call center. She stated she would have the general manager call regarding the situation. I still have not heard from anyone. I will be pressing fraudulent charges for falsely charging my account. Im e-mailing to try and elevate this situation.

    Sincerely
    Barbara Schaffer

  1567. Store number 025890 deleted my online order because of a phony number then I said what does the number on caller I’d say the same one on the order sir so its not phony is it. Well sir the card was denied sir run it again well it went thru sir so what other lies would you like to tell so I have waited a total of 2 hours f or a pizza not happy

  1568. Ordered a double order cheese breads sticks with extra cheese this evening for a carryout order…got home to very little cheese at all probably not even normal amount in my opinion. My breads ticks were also not cut. This was after waiting 35 minutes for an order I was told would take 20. Extremely disappointed, and when called the restraint to politely voice concern I was met with rudeness and a sharp “we don’t cut carryout orders and you got your extra cheese” click!!!???? Seriously!!??? Never again! Order at least once a week and won’t go back!

  1569. I called in the burnet road location in Austin Texas at 7:10pm on 12/27.I ordered a big box deal with a cheese pizza, pepperoni pizza, medium buffalo wings and breadsticks, the lady was very nice and let me know that there would be a 2 hour wait which I said was fine. This was my first time ordering at this location and the lady took my number name and credit card info. I waited until 9:50 to call the location and check on my order. When I called they did not seem to have my name or phone number on file, after waiting a minute the lady on the phone told me that someone called at 8:15 and cancelled my order. This doesn’t make sense seeing as I am by myself when I made the order, no one else knew I made this order and could not call and give out my information to cancel it. That already is a little frustrating,but what was even more frustrating was when the lady (Tamara?) asked me if I would like the order remade I said yes and she had to ask me what my order was, so they probably didn’t have it on file. As if that were not enough when I told her what the order was they mentioned they did not have any medium pizza crusts left and they were about to close.I obviously decided not to order again seeing as I did not have much of a choice, dominos was able to get a pizza to my home in 45 minutes. I just thought you should know how my first (and probably only) experience was at this location. I work in customer service and I am pretty understanding, I know things happen and I would have preferred someone tell me there was a mistake rather than tell me I cancelled my order and not offer any resolution to the problem.

    Thank you for your time,
    Carrissa DeVlaminck

  1570. I went to the pizza hut on winter gardens in Lakeside and the customer service was horrible, my pizza was warm and the wrong toppings and crust

  1571. I ordered yesterday from the Englewood store and the driver got lost. I do understand that things happen but however the driver knowing this and delivering our food ice cold is unaceptable. I highly doubt we will ever order again. Thanks, Andrea

  1572. I ordered chicken wings last night (3 ) 8 piece a 2 liter of Dr. PEPPER AND PURCHASE 3 DIPS. WHEN WE GOT OUR FOOD OUR FRIES WHERE COLD DID NOT GET THE DR. PEPPER AND DID NOT GET THE 3 DIPS THAT WAS PURCHASED. THE GUY SAID IT WOULD BE A HOUR TO HOUR 1/2 TIL HE CAN BRING IT BACK . WE CALLED THE STORE THEY ASSURED US THEY WOULD DELIVER IT ASAP AND THAT THE GUY THAT DELIVERED THE ORDER MUST NOT DOUBLE CHECK OUR ORDER BEFORE LEAVING. We still today have not heard anything. We wanted the dip to eat with our wing and the soda to drink. I am very unhappy with the service and the fact they promised to deliver asap and never hard anything back and now its a day later and im sending this message to you. 🙁 may receipt number is ticket 95 at pizza hut in lufkin, tx their # register 3 on 12/27/15 ordered 5:17 got food at 6:30

  1573. 12/26/15 I placed on order for 2 pizza’s and 24 wings ? The pizza’s where perfect
    But the ( WINGS ) tasted like I was eating Rock Candy !!! I braged to my Son & his Wife how ( GREAT ) pizza hut wings where !!! Pizza Hut made me look like a Dumb Ass !!! Thanks alot pizza hut , unless pizza hut gets there SH-T straightend out , Domino’s Pizza is looking looking pretty dam good !!! Looking forward to hearing from you C. S. P.H. By the way I have read the reviews on P.H. DAM !!! It ain’t Looking Good at all !!! Maybe someone at Corporate Office might want to look into these ( BAD ) Review’s and get there Customers come BACK !!!

  1574. By the way P H I live in Pace Fla .I just left you a message on my experience with the Pace, Fla store ??? I really appreciate it if you can get this situation resolved ??? Feel free to email me anytime !!!

  1575. 12//28/15 I ordered a pan pepperoni lovers pizza with peppers from Pizza Hut in Pueblo, Co. This was at 7pm. They informed me they were on a delayed schedule because of the Denver Broncos playing. It would be one and one-half hour delay. Pizza would arrive arrive 8:30 pm. I understood and was accepting with this delay. At 8:00 Kelly called me and said they were out of pan pizza and could substitute for thin or hand tossed crust. Of course I don’t like that crust and had to cancel the order. We were at a hotel in Pueblo, from Denver Co. Why did she wait until 8:00 pm to tell us of this issue? A wasted hour of our time. We finally went out for food. Poor customer service. Will never order from Pizza Hut in Pueblo again.

  1576. On 12/27/15 we went to the Grand Haven ,Michigan Pizza Hut. We were welcomed by Settimia Mattone, we never got a chance to call ahead and we had a birthday party of 19. She was soo sweet. She got the tables put together. She told us the specials on pizza they had, and kept up beautifully with what we needed, drinks , napkins, and checked up on us frequently. She was awesome. Overall , I give her 10s across the board for customer service. Thankyou , we will definitely be back. I will also pass the word at how great this store was.

    Thankyou
    Stacey Norwick

  1577. I ordered two for $6.99 when my order arrived it was totally wrong I asked for no spinach on my pretzel pizza it had spinach all over and no bacon I also ordered a super supreme with no ham well it ham on it a piece was missing and it was cold

  1578. At a gathering of friends to celebrate the holidays we ordered pasta from our local Pizza Hut. This led to a discussion of how you have changed and evolved over time. One of the items that kept coming up was the Pizza Hut Creamy Italian Dressing. We all were raving how good it was and even remembered being able to buy it in the bottle at our favorite Pizza Hut. I’m not sure if you have had any other inquiries about the Italian dressing but we were wondering if you will ever be selling at Pizza Hut locations or in grocery stores like Olive Garden does with their Italian dressing.

    Thank you for your time,

    Jo-Dee Billy

  1579. Okay so I signed up for the hut lovers thing to get the free cheese sticks and I didn’t recive them. I called the location I ordered from (Glendale,ca) and they told me to contact pizza Hut and so yeah iq didn’t think that was cool.

  1580. My family and I go to storm lake IA about 4 times a year and every time we try to order from pizza hut there. Every time we go to get order they mess something up or it hasn’t even been started. We just tried again over this last weekend for a family reunion we placed a order through the com center that answered which was a huge hassle the lady on the other end was more than friendly but had no idea what she was doing and kept telling me this. So we wait 45 mins for our order and go to pick up and guess what?? No pizza for the 18 people waiting back at hotel!! The man at the counter was very rude telling me he was about to be done at this place!! I work in customer service and this was very unprofessional!! Next time we will not even try pizza hut!!

  1581. Went to your location at 7470 Transit road in Williamsville, NY last night. Our server was Heather and she was great! So friendly, knew the products and was great to our kids. So often you probably get contacted when something goes wrong. I want to contact you to say everything was great! Please let her manager and Heather know we appreciate her great customer service. Thank you

  1582. Did an online order to be ready at 530pm. When I paid at 528pm my order wasn’t in the oven yet. I watched the girl.take the ticket and go make my order and put it in the oven. Waited 20 mins and she takes it out and hands me the order and I asked why was it put in when I got here and she said it wasn’t that it just took a little longer. I was not compensated for my extra wait or for the fact I was lied to. Will not go to the Monee, IL Pizza Hut anymore.

  1583. I placed an online order at 5:08p with your Burleigh location in Milwaukee, WI. It said expected time would be 6:23. I have called the location numerous times and no one answered once. More than 45 minutes AFTER the estimated time given does the driver show and with part of the $40 order missing, the part that my kid waited 2 hours for. Absolutely ridiculous!!

  1584. Not only did it take your Burleigh location in Milwaukee, WI over two hours to deliver the order- it was cold when it finally arrived and WRONG and of course, no one at the location is answering the phone!!

  1585. I ordered a pizza yesterday and was not satisfied with my order. I asked for pepperoni lovers pizza with the garlic Parmesan cheese sprinkled on top of it. They sent me pizza with cheese sauce on it and breadsticks. I didn’t order breadsticks. I wasn’t happy about my order.

  1586. Our experience at Pizza Hut in Whiteville NC has left my family of 5 in tears! Two employees could not handle the orders!
    Please respond!

  1587. The CEO needs to go undercover and get a true understanding of how poor his company’s service is. I will never buy pizza hut again.

  1588. The worst experience ever in pizza hut delivery in cairo branch.

    We ordered at 10:30 received order at 12:45 with the worst pizza and spaghetti ever very cold and filled with oil

  1589. I ordered a big box not sure if that is the name! It was 2 pizza breadsticks and a big cookie and wings on the side! Worst wings I ever had in my life! Had a lot sauce almost to hot to eat and just tasted gross! The breadsticks where great! I had 3 slices of pizza and on my last one I ate a giant piece of hair! I was so disgusted and couldn’t eat anymore and threw it all away! It’s wasn’t cheap but that’s just gross! I will never go back there and will not recommend anyone to go there! Thank you for your time!!!

  1590. Never, ever, will I eat at the Pizza Hut in Corinth, Ms 38834 anymore! I called in a pizza, arrived on my pickup time. Waited an hour, then they found it in the floor ice cold! WTF???

  1591. I am a little disapointed in Pizza Hut the last time I ordered delivery it was over an hour and a half late getting to me. They told me I would receive a $10.00 discount on my next order, using my phone number when I ordered. I just just placed a order and no discount. Maybe I need to switch to Papa Murphy’s.

    • I was plesantly surprised, when my pizza was discounted. Okay, will give them a chance since they made good on their promise.

  1592. Extremely disappointed when I called to place an order at my local Pizza Hut and was told a coupon that was emailed to me today for a ” New Years special” wasn’t being honored. Especially since it said it was valid at that particular location. What happens next is for the movies. I asked to speak to the manager. She gets on the phone and gives me a ridiculous answer about how “she” just heard about this promo today and decided she’s not going to honor it. So I asked for her supervisors number. She gives me a disconnected number. I call her back. She leaves me on hold for 7 min. I hang up and call back. She then answers the phone with a ” hello” like its her own personal line. I said I’d this Pizza Hut?! Is this the way you answer a business line?! I asked her to give me the supervisors number again and to pls make sure it was the right one. She then left the phone line open where I can hear her answering other phone calls & attending toothed customers. She never came back to the phone. After 10 min I hung up and called back. She never picked up the phone again. I will NEVER visit or order Pizza Hut again. Especially that location. All my friends & family will hear about this. I will put this on social media. Terrible business and management. It’s not so much about the promotional deal not being offered at this point , it’s the outright audacity of this so called manager. Here’s a copy of the email I received telling me the Promotion is valid at that particular location.

  1593. 12/31/2015- I had the worst experience with the pizza Hut in cynthiana, kentucky. They waited til the time my pizza was suppose to be delivered to call and say they were out of pan crust and then the thin crust they made was nasty and barely had any sauce on it. My husband couldn’t eat it. I order there anytime I order pizza. And it was almost 2 hours before I got my pizza. 2 hours and they didn’t even offer a discount! I was outraged. Also when you pick up from the store employees are out in front smoking!

  1594. I don’t know about you but waiting 1 1/2 hour for a order after the time it’s supposed to be delivered. And it is cold not even warm have to use the microwave to warm it back up. And you call to tell them that the pizza was cold. The manger was like so all I can to is give you credit of 30 for a 56 dollar order this was in las vegas new mexico

  1595. After more than half hour I decided to come home with empty hands,because my order wasn’t ready,but not only mine…..there where more than one client there complaining about it. I live in thr neighborhood, and I can tell you that this is not the first time this happens at this location-●*4775 NW 183rd St, Miami Gardens, FL 33055*.Really disappointed. I hope that someone responsible can work to solve this issue,that is diminishing the Pizza Hut’s name. Thank you for your attention,and Happy New Year. Sincerely, Franco G.

  1596. The last 2 times I haved ordered from my area Pizza Hut there has been a problem. The 1st time it made me ill, this time the pizzas were undercooked and soggy. With a house full of guest I was forced to recook the pizza. The delivery time was late, the delivery person appearance was, well let’s say, they had a mouthful of decaying teeth. That makes me wonder about the sanitation of the facility as well as the delivery vehicle.

  1597. I am highly disappointed with the Pizza Hut at Severn Maryland location. I went in at 930 and ordered 2 pizzas. Standard orders nothing complicated. It took them almost 50 minutes for them to give me my order and that’s very upsetting because their excuse was that they made the wrong pizzas on the first time. When I order pizza I expect to have it within 30 minutes not an hour. I usually don’t order from Pizza Hut and that reminded me why not.

  1598. I tried to use my free cheese stick code and it wouldn’t work to contact the store so I did. He said he could not help me that he had nothing to do with that. So I tried it again and it said I used the code already. I never got my free cheese sticks. I would like another free code please. Thank you.

  1599. I ordered my pizza and cheese sticks at 12am, was told it would be delivered by 1230am. Called at 1245 asking where it was and was told the delivery driver had just left. Still no sign of my pizza that has already been paid for. Would like a full refund. I order with the one on center Blvd in Tallahassee fl

  1600. I am a bit puzzled I have order from Pizza Hut 3 times since. Moved to pompano beach Florida. I have done the survey 3 times (the one you get 10$ off on next purchase). I have yet to receive that coupon. I don’t know why they always tell me at the store that I will receive it. Very dissapointed

  1601. I just left a Pizza Hut location 8090 Antione Rd Houston, TX 77088 and I must say I am very disappointed. I placed my order on line for two med carry out pizza’s after I returned back home I discovered not only did one of my pizzas not have the pineapples I order on it but the other pizza didn’t have the extra sauce I requested. When I called to have my order fixed the lady on the phone tells me that they don’t even have pineapples. My question was well why didn’t anyone try to call me she says she doesn’t know. Now I have to leave my house once again take these pizzas back and have her remake the one without the extra sauce that I requested. I don’t even want the one with no pineapples so I’m taking it back as well. This is unacceptable and very inconvenient.

  1602. So we ordered a chicken pizza and it does not look good at all this is the lowest quality I have seen from the company. My ticket number is 122 the unit number is 002841. If you would like a picture I am happy to send one.

  1603. I placed an order on 12-30-15 which came to a total of $19.23 but i was charged $24.23. Just want the difference back. Thanks in advance.

  1604. The best thing ever in the menu was crazy cheesy crust pizza. I haven’t been able to order it on years. Will you please bring it back permanently? It’s greatly appreciated

  1605. I had to call to find out why my order was so late, and evidently there was a car issue. I left my phone number and email as contacts for the store. I have to work early in the morning which is why I ordered at the time that I did with the delivery time as scheduled. A phone call or email would have been appreciated, as I’m still waiting. I ordered at 10:57pm and was told it would be delivered within 30 min. I waited until it was around 45-50 min to call , just in case the addy was wrong. All info is correct. I suspect at this point the pizza will be cold. I was really hoping to give PH another try. 🙁

  1606. Last night on 1/2/1016
    I ordered 4 pizza’s, brownie, Tuscany chicken Alfredo and was told it would take 25 to 30 minutes. We waited 1 hour 20 minutes for the worst food I have had from Pizza Hut. It was bad enough it will take sometime before I will go back and we used to get food at least once a week. First pizza was burnt and was cold when we got it. Second and third pizzas were cold, last pizza pizza was good. The brownie that was ordered was not a brownie it was a burnt nasty cookie. Also while waiting for the slow service that delivered terrible food there were several other people that were upset about the slow service

  1607. I ordered a meal, it came fast the driver seemed like she was out of it. My total was 23.55 , I gave her 40$ she handed me back 6$ I told her to keep the 6$ as a tip and she said ” ok cool thanks” and left. I should have gotten 16.45$ back… I’m not happy she took my $, it might be and honest mistake but I’m pissed

  1608. On 101/03/2016 I placed an online order for delivery at 1:30 pm.@3:30 pm I called to ask where’s my pizza.then cancelled it.this is the second time this pizza hut has given me bad service.please do not send me no more coupons I’d rather do my business elsewhere.

  1609. I placed an order for delivery today, order # 3160103142715001184024514. When it arrived I commented that my breadsticks were missing and the delivery driver adamantly stated they were not. I had given him $40 on a $31.29 bill and he only gave me $5 change back. I had to ask for the rest of my money! This is absolutely ridiculous and I don’t appreciate him trying to keep my change as a “tip” without giving me my money back first. This is the second time I’ve ordered and my order was delivered incomplete. I am not impressed!

  1610. After having the wrong pizzas delivered we got on the phone. After an hour we still hadn’t spoken to anyone. We finally drove to the store. The staff was absolutely unsympathetic they finally made us new pizzas only up sizing them, not even making up for tip we gave the driver or the delivery charge. I am VERY UPSET And expect a response from someone with authority.

  1611. DEAR SIR I AM FROM MOUNT OLIVE, NC. I RECENTLY WENT INTO YOUR BUSINESS LAST WEEK AND I WAS SHOCKECKED AT HOW YOU ADVERTISEMENT WAS MISUNDERSTOOD. YOU RECENTLY HAD TV COMMERCIALS SAYING THAT ANY TOPPINGS ANY CRUST FOR 6.99. AND BEING I LIKE YOUR PIZZAS I DECEIDED TO GET THE DEAL BUT LITTLE DID I KNOW IT WASNT FOR THE STUFF CRUST PIZZA. AT LEAST WHEN YOU ADVERTISE LET IT BE KNOWN THAT IT DOESNT INCLUDE STUFF CRUST. THEN I TRY TO BUY A MEDIUM STUFF CRUST AT WHATEVER PRICE IT WOULD BE, BUT THEY REFUSE TO SELL ME ONE AND SAID THEY DONT COMEIN MEDIUM IT ONLY COMES IN LARGESO I HAD TO BUY A LARGE IN ORDER TO GET A STUFF CRUST PIZZAAND WOUND UP COSTING ME 25 DOLLARS. SO I TOLD THE CASHIER I SHOULD HAVE WENT TO DOMINOSSEEM LIKE I CAN GET A BETTER DEALIF I KNOWED IT WOULD COST ME THAT MUCH. REALLY ITS NOT FAIR THAT I CANT BUY A SMALLER SIZE PIZZAWITH STUFF CRUST AND HAFT TO SPEND SO MUCH TO WASTE. SO THAT WILL BVE MY LAST TIME GETTING RIPPED OFF BY YOUR COMPANY. AND I AM LOOKING INTO LEAGAL ACTIONS FOR FALSE ADVERTISEMENT AGAINST YOUR COMPANY.

  1612. I went to the complaint site just to have it time out. Are you kidding me? After the horribly negative experience I had at your restaurant? Insult to injury!! completely dropped my message. That is how important my feedback is? Yea right!!!!

  1613. My family has been ordering from the pizza hut at Wichita Kansas 67203 since I could remember and its been a problem in the past with the staff being rude and no customer service what so evet , if fact when I went to pick up my pizza last Sunday they didn’t know who I was or the order cuz they didn’t even ask!!!!At that my pizza was poorly made ,cold and I’m so deeply disappointed and dissatisfied with this store management…I feel they need to be lookin into cuz they suck….we will not be returning to that that branch ever again !my family loves pizza hut but with that kinda of service we will not be paying for …I hope to from someone cuz I’d like my money back I’m so deeply disturbed by this miss conduct of your employees ….I saves my receipt and everything to be refunded.

  1614. my man order pizza supposed be 19.99 deal they brought 2 medium pepperoni pizza suppose be 1 ham chicken wing bread sticks

    talk to Brittany she was very rude I order weekly I will never order again getting treated like I did and not fixing the problem

  1615. I live in Southern California where my family saw a commercial today that if you buy 2 or more items they would be $5 each. This included med 1 topping pizzas, pastas, bread sticks, wings or dessert. I went to 2 different Pizza Huts the first one had no clue about it I should it on my phone and the worker still didn’t want to do it. That’s was the one on Saticoy in Reseda CA. I then went to the 2nd store in Canoga Park, Ca on Sherman Way. The worker had some clue about it but showed a flyer he received saying for $7 each if you buy two or more. He was more helpful and worked with me but did mention he heard of many complaints from customers about it this afternoon. I told him its not his fault it’s corporates fault. Yes it’s your guys fault don’t advertise a commercial then your employees have no clue about it or recieve the wrong info from corporate. The workers shouldn’t have customers complain to them when corporate dropped the ball on this one.

  1616. Yesterday I went to Concord pizza hut in Elkhart In, first of all I will tell you I worked at that store for 3 years and know how it works. So I walked in and the manager Dawn saw me and grunted as if she was irritated I heard her say my name and walked in the delivery area to complain to someone about not wanting to wait on us, I’m not really sure why because we have always got along the only reason I can thi nk is she is lazy and wanted to go home . Then a nice gentleman came out to seat us. And I said no thanks we are leaving she does t want to wait on us. And he said ok sorry. I could not believe I was treated like this especially by a former Co worker. If she would treat me like this imagine how she treats customers she doesn’t know. We went to a pizza place down the street and got great service and we will be going there for pizza from now on.

  1617. ordered 2 orders of boneless wings, mild and honey siracha and 2 orders of fries and a mountain dew. It took 30 minutes longer than when the website told me I could expect our delivery. When I received our food, it was bone-in wings and they were burning hot and honey siracha. I also only received one order of fries. I immediately called the store and spoke with Erica. As soon as i told her my order was wrong and my address she said she had “hell” getting our order out BC she told her employees to drop the wings and they didn’t and that they took forever to cook our food. It was 9:10. She was very rude when speaking to me. She told me she could not remake my order, even though the wings for my husband were burning hot instead of mild, on top of either order of wings not being boneless. She also argued with me that I was wrong about not getting 2 orders of fries, even though they clearly sent one box and I’ve ordered the same order before and even if they had put 2 orders in one box it wasn’t even close to being 2 orders within the small box they were sent in. I usually get 2 boxes with that same amount when I order 2 orders of fries. After she refused to remake my order, I asked that she put my money back on my debit card and she again stated she couldn’t because everything, including her register was closed. The only thing she could do was give me a credit for just my wings that were not correct. She was very rude and cussed when speaking with me. I do not feel I was being rude because I too have worked in the food industry and understand things can get hectic or the order misread but I would never speak to a customer the way this young woman spoke to me. I have ordered very frequently from this Pizza Hut in Pickens, S.C. and have had my order messed up before but not this bad and nobody has ever been that rude. It made me not want to order from this location again.

  1618. I just received my pizza I ordered. I ate the first slice of the chicken pizza and was disgusted. It tasted terrible. The most disgusting tasting pizza I’ve ever eaten, and I eat a lot of pizza. I will not be ordering again.

  1619. This is the second time that I have ordered food from your restaurant and not received the sauces that are suppose to come with my meal. When I called all I received was an oh we probaly didn’t see it on the screen and have a good night. Is this your policy? If this is it’s not very polite but I probaly won’t order from here again it’s really sad cause my kids favorite this pizza.

  1620. Worst experience ever! No sauce what so ever, 4th person that day to return pizza, then lied to about a call from the district manager I was supposed to get. 1300 Broadway is the ” Never Again” Pizza Hut. Very disappointed!!!

  1621. On Monday, I ordered 2 pizzas for carry out from my local restaurant as I have done for many years. I was disappointed. I asked for extra sauce and there was virtually none. Also, the cheese tasted like cheese FOOD. Are you now using cheese food instead of real cheese?

  1622. A COMPLAINT!!!
    I can not imagine what brain surgeon(using facestiously) came up with the idea that wing street wings should be shaken AFTER the sauce is added. This leaves sauce all over the container and when I open them the sauce goes everywhere. I requested an order with sauce on the side & I must say I enjoyed them much more with sauce on the side that I could use for dipping AND they were not so MESSY!!!! In speaking with my local manager she told me she gets many, many complaints from customers regarding this issue. It seems this is something that should be RECONSIDERED AND CHANGED.
    Missie Kelmell

  1623. You sent me a coupon for a $1 pizza so I got really excited and was going to order pizza but it didn’t even work at my pizza hut. This was really depressing and now I have no pizza.

  1624. I ordered cheese sticksfrom the Jacksonville,IL Pizza Hut. When I went to pick them up they said that something was wrong with their oven and they were burnt. They asked if I would like a free pizza for the inconvenience so I said sure and was told it would take 15 minutes to correct the mistake. When I returned 15 minutes later they had the pizza but no breadsticks and said they ran out of ingredients to make the breadsticks. When I asked for a refund the manager Katie Hayes said that they substituted the pizza for the cheese sticks. I explained that meant the pizza wasn’t free. She said the pizza cost more so I should be happy. I told her if I wanted a pizza I would have ordered one. That I didn’t order cheese sticks because i couldn’t afford a pizza but she it wasn’t their policy to refund orders. What ever happened to customer service. This is ridiculous that they can’t honor an order and didn’t care that I wasn’t happy. I won’t be returning to this Pizza Hut if this is the way their management works. Katie Hayes may be one of the worst managers I’ve dealt with

  1625. I want to complain about the Pizza Hut in Purvis, Ms. The customer service isn’t the greatest most of the time when I go there and the food doesn’t taste like it’s the best quality. Today I got a pepperoni lovers and a pepperoni pizza with light sauce. I thought the pepperoni lovers was supposed to have extra or be filled with pepperoni but it looked the same as the regular with no sauce. Unfortunately it’s come to the point where I avoid eating there if I can. I can get more quality pizza else where. I really hope this complaint will make them improve.

  1626. I was not pleased with how long it took to get 5 pizzas at your Plymouth NC location. I walked in and placed my order at 5:11it was not crowded in there when I placed my order. A birthday party was beginning to filter in and set up, but had not ordered yet. One other 2 couple table was in the restaurant as well. I was told 30 min. I walked back in about 30 minutes later and saw them pull and box 4 of my five pizzas. I then saw them pull a 5 th pizza someone said it was wrong they boxed and placed it on the top of the stove. 30 min after that I was given my order 6:15 actually. Had I been asked if the wrong pizza would have been ok I would have been fine with it. I was only offered a 2 liter of soda for my inconvenience. Never was I told there had been a mistake.it will be a little while longer. I had 4 cold pizzas and one hot. I have not had a bad experience with pizza but in Va, but this one has surely made me think twice about Pizza Hut.

  1627. I placed an order online And with my order I wanted a soda they charged me for it but never send it to me I called the store they said they will put my money back on my card and they never did this its the second time they did this.

  1628. Just sending this email in regards to your store in Kenedy Texas store I went the other day and was not satisfied with the pizza I ordered a supreme and it had nothing on it and I told the waitress that the cauliflower smelled really bad and her response was the manager said if it smells bad it’s good this place really needs to be cleaned up there’s competition in town and your losing business thank you

  1629. Ordered 2 pizzas for the first time online I order biweekly but this time my spinach pizza had wet cold spinach that fell off the pizza. I told the delivery driver a manager called me back and said that’s just how it is and was trying to argue with me I explained I have ordered this pizza from there store 20 plus times and last one 2 days ago.She can you explain how is the refrigerator and that’s how it was. I will never order fr

  1630. I just wanted to say we had a great waitress named Brandi at your Seabrook,NH location. She was very attentive, friendly and overall great waitress. Thank you!

  1631. Hi my name is Tylor Sunde and just wanting to contact you with frustration about my experience with pizza hut the last two times. First time was on new years and when we ordered a half and half, one side with meat and one side with a couple veggies. My girlfriend is vegetarian and there was meat on the whole thing. So they credited us. So today I picked up a half sun dried tomatoes and pinnapple and half extra cheese and pepperoni. Hand tossed. When I got home the crust was not even cooked and thinner than thin crust and half the pizza had no cheese. In two weeks they got my order wrong. I would like to be credited my fifteen dollars back to the account on top of the 20$ we received for the pizza we brought back. The pizza hut is on the 13th ave West Fargo ND. Thank you for your time.

  1632. I placed an order tonight and was quoted an hour and 15 minutes. After 2 hours and still no food at the door OR a phone call saying it would be later, I called and cancelled the order. 2 hours of my night was wasted and I’m still hungry. I cancelled because I’m sure it would’ve shown up at the door ice cold after 2+ hours! I will not be ordering from Pizza Hut again. A phone call or something would’ve been nice.

  1633. Your current deals suck and your high prices keep my family from enjoying pan pizzas that we have enjoyed for over 30 years. I mean are you kidding, we have to pay more for pan pizzas now with your deals. Unacceptable. Your quality has also diminished over the years and we are no longer pizza hut customers. I myself was an employee in high school and was proud of it. Real good food. Its embarrising now. Goodbye pizza hut.

  1634. Your new phone order service is about as crappy as trying to make a phone call itself. What is wrong with the PizzaHut Business answering their own phones instead of vending it out to someone that doesn’t know a thing about pizza.

  1635. Hi,
    Today 9 January 2016, I went to pizza Hut, mm alam road, gulberg branch, lahore, pakistan.
    I ordered a deal that included 2 regular pizza, wings etc. I also took salad from salad bar.
    I was antagonized with the food quality they are serving. Salad was almost retired, the dressings were tasteless and biscuits were saugy.
    To add to this misery, the chicken wings were saugy, the potato wedges were saugy. Pizzas served were pathetic , tasteless, the ingredients used in preparing pizza were of lowest quality, the dough was half baked or half done.
    The ketchup served with pizza was of low and cheap quality.
    Overall if pizza Hut would have offered me this meal for free, I would have declined the offer.
    If this is how you ppl wil cater the customers, soon this place/franchise wil be shut down and that wil be a blessing for customers from whom this so called high profile franchise is extorting money.
    I complained this to the manager named WASIF and few other customers, listening to my compliant, bolstered my version, those other customers were also angry in context of food.

  1636. Let me just say I have complained on more than one occasion but it seem like I Am never satisfied,every time I order my food my husband and I are not satisfied ,I come into your establishment at Least twice a month u will u guys have learned my face and will get it right ,I always request no breaded crust either I come and the wait is to long or I come and my food is wrong !u guys have good customer service but u just don’t listen and all u have for me,is you Guys are sorry !

  1637. Well we had been very pleased with Pizza Hut but this last experience has taught me that if there is a mistake like…2 pizzas missing…there is no number, no answer and no assistance. My husband is driving to the store in order to either refund or give me what I ordered. I am amazed at the lack of response to anything but an order. Perhaps we shall choose differently next time. I work a lot and do not have time to sit on the phone for 30 + min or to be never answered. If your company cannot delivery what is already on my charged card then I think that will be the last time you charge me for merchandise that I do not receive. Not to mention the obvious limbo customers are placed into when you inform the store there is a problem and hold becomes your only solution. Pizza Hut has become large enough to disregard its Customers? apparently especially after you have paid. This information was given to headquarters and I shall hope that upper management is not this disconnected from its supporters.

  1638. I usually only eat from mom and pop pizza places, but occasionally I like to indulge in the cheap pizzas and I really want to like pizza hut and have always liked their crust and even their toppings but I can’t get over the cheap cheese that is used. It is pasty and not stretchy. If they just used a better cheese I would eat there often. I am looking at the commercials recently and it is false advertising having that cheese stretch over a foot. It is like this at least at my local pizza hut. Maybe some of the other franchisers are smarter and use a better quality cheese. Would be interesting to find out, or maybe they all have to use the exact same ingredients.

  1639. I ordered a pizza tonight at 7:30pm. At 9pm the pizza had not arrived. I called pizza hut on northern and the girl said my order had been cancled. Me and my family waited for over an hour and ended up ordering from Dominos instead because my children were hungry. The girl was could care less, and i could hear laughter behind her. I am glad they had a good laugh on me and my family. I am a long time customer, but never again. You can be sure my extended family and friends will hear of this. As will their friends and so on. Aparently pizza hut does not take customer satisfaction seriously.

  1640. On Saturday, January 9, I called in a Triple Treat order to the Pizza Hut located at Dysart Road & Glendale Avenue, Litchfield Park, AZ. I was advised by the individual taking the order that the order would be ready in 15 minutes. Upon arrival at the Pizza Hut location the individual looked up the order & advised that the order was not ready & that it would take another 10 – 15 minutes. Since I was at the location, I decided to wait. 20 – 25 minutes later, after 4 – 5 orders were completed, I asked a staff member when my order would be ready. The staff member looked up the order & advised that there was no order placed for the information I shared. Needless to day I was upset that it took over 30 minutes by the staff to advise me there was no order. The fact that there was no order was upsetting. But, the most upsetting part was that the staff DID NOT CARE that I had been waiting for over 30 minutes. During those 30 minutes no one asked if I needed help! Further credence for the DID NOT CARE was once the mistake was discovered, there was no apology nor any effort or question as to what could be done to correct the situation. The DID NOT CARE attitude was pervasive as by the time I left I had spoken with 4 different individuals and not one individual asked what Pizza Hut could do to “make it right”. Will I return to Pizza Hut? I don’t know! If I did it would not be to the one described, which is 6 – 7 minutes from my home, but to different one that is 15 minutes from my home and an inconvenience to the Customer. My main complaint was not that the order was not available, it was the I DON’T CARE ATTITUDE OF THE STAFF!!!!!

  1641. I love your pixza and they messed up on my 2lg.i ordered pan pizza and i got flat bread,i drove a half hour to get it and i didn’t look at it till i was home

  1642. I came to place my order and was greeted by a rude employee, who seam like he didn’t want to be there all. Two other guest just walked out. The wait wasn’t bad. The food was awful. The pan pizza was flat, under cooked and had a beer taste to it. The Hershey cookie was dried out and kinda burnt. Wasn’t sure who was in charge. It really sad I use to eat Pizza Hut in Colorado at least once a week. But in Las Vegas have only order twice in 3 years both times it was terrible. Guess I will have to try another’s pizza chain. Very disappointed Mike T

  1643. Horrible customer service at Pizza Hut on 9900 China spring hwy. Waco Tx 76708. I placed my order online, it said it would be delivered in 25-35 minutes. Waited an hour never heard from anyone, called back and Anthony told me my card didn’t go through, so he entered it again, said we were good, and it was ready and would be on the way. So I waited another 45 minutes, no pizza, called the store back and the manager Blake says “your order was never placed.” He claims there was a $3 balance that was not enter with the original order, so they took it upon themselves to not put the order in and void it on my card. Which the charge is still pending and I hope they truly did void it. But this was horrible horrible customer service.

  1644. I have tryed to call the dedicated delivery number in order to place an order The person who picked up the phone was very rude, shouting on the phone while asking her to repeat the menu. This is not the first time i encounter this kind of behaviour from the delivery department. My oredr was placed on 11 jan 2016, around 19:00 local time at the no. i live in Doha, Qatar)
    I am a big fan of Pizza Hut, however such behaviour from its employees is just unacceptable. I hope my complain will be noticed by Pizza Hut customer service department and measures taken upon their employees from delivery in order to avoid such kind of behaviour in the future.
    Thank you

  1645. Last Friday night January 8th I dined in at our local pizza Hut. In alliance,ohio. We were seated within 5 minutes then once we were seated we waited for 25 minutes for a server to get our drink order. I did the survey on the back of my receipt and was promised a $10 coupon. I never received it. I go to pizza Hut all the time and was truly unhappy with the service that night. How about some customer service????

  1646. Recently I’ve noticed difference in your Pizza Hut pizza crust. It’s not as crispy as it used to be. Recently we purchased in two different states (ky & Tennessee) with same results. Have u changed time in oven or ingredients. When ordering can we specify to be more crispy. Just wondering !!! We love your crispy crust of the Past. Thanks Eddie Morris

  1647. I RECENTLY PLACED A ORDER AT YOUR WADSWORTH DRIVE LOCATIN RICHMOND, VA. I ORDERED THE $19.99 BOX (2 MED PIZZA, WINGS AND BREADSTICKS. I ALSO GOT ANOTHER ORDER OF WINGS AND I TRIED THE
    WAFFLE FRIES. I JUST WANTED TO SAY THE CUSTOMER SERVICE LADY WAS VERY NICE AND SHE MADE SURE WE WERE HAPPY WITH OUR ORDER. I CALLED THE ORDER IN AND IT WAS HOT AND READY WHEN I ARRIVED. EVERYTHING WAS WONDERFUL. I AM NOT A BIG FAN OF THE WAFFLE FRIES BUT I AM GLAD IT IS ON THE MENJ. THIS IS ONLY A CARRY OUT LOCATION BUT THE WORKERS ARE VERY NICE AND THE FOOD WAS GREAT!!!

  1648. I am very disappointed in the pizza hut in Hudson New Hampshire I order from them on a weekly basis I ordered on January 11th 4 pizzas and a cookie I did online order at 6:32 and when I call them at 8 o’clock to inquire about my order because I never received an email the man proceeded to tell me yes he got my email and then hung the phone up on me and then it was almost 8:30 before my order got to my door I have never been so disrespected by a company in my life

  1649. This is the third time that we have ordered breadsticks, and they were burnt, no seasoning. We order 20 at a time, we always call ahead to give them our order and ask for extra seasoning and not to be burnt, but they are anyways. We order them once to twice a week. Thank you for taking the time to read my comments.

  1650. A co-worker and I go to the Bridgeville PA Pizza Hut every Tuesday. We noticed on our bill yesterday that soda was $2.65 plus tax. That is ridiculous!! Our glasses were mostly ice and we didn’t even get refills. I thinks $2.65 for a glass of soda is crazy. Please respond.

  1651. Last evening I attempted and the key word here is “attempted” to order some pizzas online and after numerous failed attempts (did not take the zip code I entered – did not take the address I entered – did not take the city/state I entered), I called the local number only to find out I was getting an office in Texas and was told this is how it is done. I specifically wanted to talk to the local manager but I didn’t have that option. If this is how Pizza Hut treats their customers and how they run their business – it will be a very long time before I order from Pizza Hut again.

  1652. I placed an online order at 5:52pm and was told it would be delivered by 7:12pm. By 9:30 my food still was not here. I had to call 3 times, only on the 3rd time did I reach a manager who said wait another 30min and I will have my order. No explanation, no apologies. She did give it to me free, but when it finally came, my pizza was not how I ordered it. I deserve a free pizza for next time, that was unacceptable!!!

  1653. This is the first time in my MANY years of patronizing Pizza Hut that I have been shown no concern by a store manager. While on vacation I ordered delivery to my hotel. I ordered chicken Alfredo. The order was delivered without a utensil to eat it with, so I called the store in Pensacola FL. The manager said their shipment hadn’t arrived and they were out of forks. My thing is…why didn’t they tell me that when I placed my $20 order!? I would have changed to a pizza if I’d known.! The manager showed NO concern. This makes me wonder if appropriate measures are taken in other areas, such as quality. When the hotel was kind enough to loan a fork to me, my food was cold and dry. Makes me wonder if I shouldn’t change to another pizza service!??

  1654. This is the first time in my MANY years of patronizing Pizza Hut that I have been shown no concern by a store manager. While on vacation I ordered delivery to my hotel. I ordered chicken Alfredo. The order was delivered without a utensil to eat it with, so I called the store in Pensacola FL. The manager said their shipment hadn’t arrived and they were out of forks. My thing is…why didn’t they tell me that when I placed my $20 order!? I would have changed to a pizza if I’d known.! The manager showed NO concern. This makes me wonder if appropriate measures are taken in other areas, such as quality. When the hotel was kind enough to loan a fork to me, my food was cold and dry. Makes me wonder if I shouldn’t change to another pizza service!??

  1655. I was in Pueblo, Colorado store #022698 and decided to order pizza for my family on the way home. I have been a long time customer for years. I have to say this is the worse pizza I have ever received in all the years I have been a customer. I ordered 2 medium and 1 large pizza. There was barely a hint of sauce and little meat on the med supreme, the same was true on the medium pep lovers and in the middle of the deep dish pep lovers the dough was not completely cooked. The large meat lovers hand tossed, it was hard to find sauce, little meat and the mushrooms were left off the order. What a waste of money $32.72, this experience was. I usually get my family their pizza at the La Juanita location and have never experienced any of the above. I promise I will never order from your Pueblo location again.
    Also as an added complaint, the store lights were not turned on and it was dark and still very icy in the parking lot and parking spaces. It was 4 days ago they had snow, I slipped and thank goodness my son was there to steady me. When I said something about the pizza the clerk liked at me like so what, If I had been smart I would have left them at the store, but I had already paid and was in a hurry to get home after a long day of doctor appointments.

  1656. To whom it may concern
    I ordered a pizza on December 20th, 2015, and the pizza was cold, it took 30 mins over the time set to be delivered to my house and I found a tree leave on the pizza. I completed a survey and received a $10off coupon, I was looking for it today so I could use it tomorrow but I don’t have any email from Pizza Hut or the survey page anymore. I check my inbox box and junk mail but I wasn’t able to find it. I was wondering if there’s a change I could get it again.
    Thanks,
    Adriana

  1657. I ordered from my Rogers Arkansas Pizza Hut on Walnut street and ordered $20 worth of the $5 deals I got a pizza cut very messed up and have pictures to prove this also the boneless wings I ordered were nothing but breading was very unhappy

  1658. ordered a pizza and breadsticks tonight at 6:19 online and paid for it online. said it would be delivered in 32 minutes. I called at 7:11 and got a customer service rep in tennessee, which I thought was strange, but it went to her because the mattoon, IL store didn’t answer. She told me the driver was 20 minutes late then and it would be $6 off my order, to call back when driver got there and they would figure the discount. The driver got here at 7:50 and everything was cold. Won’t be ordering again.store manager told me noone had ever told him they could give discounts.

  1659. The respected Pizza Hut company

    I live in Montreal city of Canada. I’m one of the most loyal fans of your foods. I lived a long time in the US and the UK and i just only ate your pizzas during my stay. There are some important issues that I should tell you as a loyal customer. In my opinion one of the branches in Montreal can not follow your instructions and can not offer your actual taste of pizza.That’s why I do not go there although it’s close to my home. As far as I know In all your branches pitzza is served in round metal plate with a spatula , It’s always exciting and attractive to me to eat on such a plate.but even this small branch does not do that and unfortunately we have to eat in the box insted of the plate, although this small branch has some tables to seat. Unlike other branches this branch does not offer cheese inside the cheese shaker. I’ve eaten almost all the pizzas in this branch, but unfortunately all of them were very bad and I’m going to change my opinion about the coherence and order of your company.For this reason I decided to email you and let you know about these problems.

    Thank you

  1660. 0/1/15/2016 8:00pm FRIDAY EVENING. AS A COUPLE I AND MY DINNER GUEST ENTERED THE NILES MICHIGAN PIZZA HUT 49120 SOUTH 11TH. STREET. OBSERVED A DOZEN OR SO CUSTOMERS, SEATED. AT THE CASH REGISTER WAS A WHITE FEMALE BEING SMOOZED BY A BLACK MALE CO-WORKER AND CONTINUED TO DO SO AS LONG AS WE WAS THERE. ONE YOUNG WHITE MALE WAS ON THE FLOOR WAITING ON CUSTOMERS. WE WAITED TO BE SEEN AND SEATED. THE YOUNG MALE QUICKLY OBSERVED US AND HIS FACIAL EXPRESSION WAS OF DIS-APPOINTMENT. HE APPROACHED AND THEN TURNED TO GO BEHIND THE COUNTER TO THE COMPUTER TO PLACE A ORDER. TELLING US IT WOULD BE A MINUTE.I AM DISABLED AND BEING ON MY FEET FOR VERY LONG PERIODS ARE PAINFUL. I OBSERVED NO SEATING AT ENTRANCE. THE FEMALE AT THE REGISTER NOTICED WE WERE WAITING AND ASKED US WAS WE BEING SEATED AND THEN SPOKE TO THE YOUNG MALE WHO THEN AGAIN SAID IT WOULD BE A MINUTE.CUSTOMERS SHOULD BE PRIORITY AS I AM EXPERIENCED IN FOOD SERVICE MYSELF.SEEING TO CUSTOMERS MAKING THERE EXPERIENCE AS COMFORTABLE AND MAKING THEM IMPORTANT RESULTS IN GOOD TIPS AND FAVORABLE REVIEWS AND REPEAT BUSINESS.THIS WAS LACKING APPARENTLY A MANAGEMENT FAILURE, FOR A LOAN EMPLOYEE WAITING ON CUSTOMERS ON A EARLY FRIDAY NIGHT IN THE CITY. AND TIPS ARE NOT WORTH THE EFFORT OF PERFORMANCE ON THE JOB.NOT TO MENTION A DATING SERVICE FOR BLACK MALES AND WHITE FEMALES.IF YOU’LL NOTICE I’M NOT WANTING COUPONS BUT TO INFORM YOU OF MANAGEMENT FAILURE TO THE CUSTOMER BASE. OF IT’S OPERATION.

  1661. There is one outstanding employee who works at the Berryville Ave Pizza Hut in Winchester Va. Her name is Rhonda. She has logged nearly 20 years of service at that location and once was it’s general manager. Fast extra friendly service. The food is excellent after a few years of problems back in the early 2000’s. Even the pepsi’s are mixed right and taste just like a soda fountain pepsi with just the right amount of carbonation to give it that refreshing pizzaz. The pizza’z are never burnt and are a nice light golden brown with beautiful tasty cheese and fresh ingredients just almost looking too good to eat. The pasta dishes are scrumptious ..better than sex… And they have ice cold beer served with a frosty cold mug. You can just sit there and munch and munch on that great food which is really addictive if you are a born pizza connisseur. Buttered crust and also a bit of garlic flavor wiped onto the crust if you so desire. The cooks will also do special variations for you. Secondly up in Woodbine Md there is a pizza Hut to die for. It’s complete with a firepit in the center of the dining room and the food and service is second to none. These 2 pizza huts and in winchester va… Rhonda is the absolute perfect example of the fine friendly hospitality that winchester and the shenendoah valley folks are famous for. You just gotta love it.. If anyone from Pizza Hut corporate reads this.. you need to recognize Rhonda as your premier employee, totally dedicated to her work and the company..

  1662. 3160115164140001183011598 is my order number and I am not happy with the food I got cheese bread was way over done bread sticks were as well and well most of to pizza order was over cooked and I spent 36 dollars just not happy with the food and when I picked it up just not a good experience would like so one to email me back on this

  1663. I placed an order around 6:20pm for a large super thin crust super supreme pizza. I asked how long the wait before pick up. I was told 20 minutes. I arrive at my local Pizza Hut to find no order was placed for me. The purpose of placing the order in advance was so I would not have to wait. I had to place order at Pizza Hut and wait for twenty more minutes. Could not sit on bench because the previous person seating there soiled the bench, if you know what I mean. This has been a very terrible experience, very dissatisfied.

  1664. Called to order a carry out at store # 026288 started telling my order and Derrick hung up on me in the middle. called back and spoke to someone new, went inside To pick up and Derrick told me that it was on me that my Pizza Hut app didn’t work and he wouldn’t give me the same deals online…. I’ve tried a few times to order from the app and it never works at the least it should be honored. ticket # 88 6:16 pm I paid over $30 for 2 pizzas and bread if the app would have worked or since it has so many issues why is it not honored?! disappointed customer!!!

  1665. I have been ordering from Pizza Hut for years. I always get a thin and crispy cheese with extra sauce and extra cheese. Last two times I have ordered, there was no sauce, a little cheese, and nearly burned -Twice! in two weeks. I have ordered that particular pizza for about 15 years. On most of those occasions, it was exactly like I ordered and delicious. Every once in awhile, I had to complain and get a new pizza. These last two times: first, I talked with the manager and he put a credit on my name and address; second, today, I ordered two pizzas, the one I like and one for others with pepperoni. Well, once again, my pizza was awful – no sauce and nearly burned, the pepperoni didn’t have pepperoni on the whole thing and there was no sauce. This Pizza Hut is the one at Five Forks in Simpsonville, SC. Tonight I did complain and had them remake both pizzas and give back the others. I specifically asked the delivery man to take the first ones back and give them to the manager so he could see. Well, that guy looked at me like I was crazy! Apparently, Pizza Hut is now hiring young people that don’t give a rip and figure on one will complain. Also, when we got the second order, my husband’s pepperoni pizza was practically all dough-nearly burnt, little sauce and barely any pepperoni. We have decided that since there is a Dominos and a Papa John’s not far, we will stop ordering from Pizza Hut. A shame, really. I have always said Pizza Hut is the best – but now I am going to say to people Pizza Hut is the WORST!!! I just hate that.

  1666. I was appalled this evening when I called to place an order at the Pizza Hut on 6242 Stenton Ave at 7:27 pm and was rudely told we are not taking any more orders and was then abruptly hung up on!!! Then I had to travel all the way ro Flourtown so my family could have pizza. Sadly its hard to find good customer service.

  1667. ABSOLUTELY RIDICULOUS!!!!! I cannot believe this is how Pizza Hut treats thier customers! I order my pizza via the app at 7:45 it is 10:15 and I’m sitting on hold for the second time after calling your customer service center and them telling me there is nothing they can do and transferring me to supposedly the manager of the Pizza Hut when I’ve already tried that and my Pizza Hut is not answering! While my two kids are starving! I understand it’s Saturday but every time we order from this Pizza Hut thier ALWAYS LATE, the order is wrong, or the pizza is cold! The Pizza Hut on 43rd NEVER had any of these problems! I mean why even have a customer service center when there is absolutely no customer service! I told the girl that it was my second time calling and I had already been sitting on hold for twenty minutes and she said “well I’m in San Antonio there’s nothing I can do, would you like to cancel your order?” Then told me to hold on and transferred me AGAIN!!!! So rude! She should be fired you are paying these people for absolutely nothing!

  1668. Hi my name is Leslie and I visited your location store number 012393. I made an online orderfor one supreme pan pizza total $16 .04 at 10:36pm it stated that it would be ready in 35 minutes. I arrived at the location at 10:50pm. As I walked into the location a male employee just said Leslie ! Leslie ! is that you? I said yes and he handed me the pizza. I paid and went to my vehicle. At which time I opened the box and got a slice. The slice of pizza was completely soggy everything falling off and the dough was still undercooked as if they just didnt let it cook all the way through. I walked back in and there was a female employee doing register ticket tallying at the desk and I mentioned to her the issue with my pizza she didnt even respond all she did was just shrugged her shoulders and continue doing her ticket tallying. I then told the same male employee who had given me the pizza when I had arrived originally and he looked at me as if he didnt understand what undercooked meant. He took it and gave it to another male employee in the kitchen and told him to put it in the oven a bit longer. After 6 minutes he handed me the pizza back. I went home and when I finally sat down to eat it honestly it was disgusting. The bread tasted like a mixture of butter and salt, the pizza and all its ingredients which by the way was only a few pepperonis and little sausages along with mushrooms and green peppers and onions. Also the pizza didnt have sauce. It was like I was eating dried up dough and vegetables. I decided not to drive back since it was already almost 1130pm so I just threw it all away. I will never again order pizza from pizza hut. The quality and price and customer service is definetly not worth it. I will stick to Little Ceasars or Papa Johns better deals and way more quality in ingredients.

  1669. I ordered a pizza using your app. 5 minutes before it was due to arrive a lady from your establishment called to say that it would be another hour to an hour and a half before it would arrive. And asked if I wanted to cancel the order. I am worried about her having my credit card number. And second of all that is just poor customer service. I should have been called as soon as the order was received to tell me it was going to be that long. I had guests, but not to worry your competition Domino’s had no trouble at all getting food here, even ahead of the time that they said it would arrive. That store just opened…..you would think that you would be better at customer service since you now have competition less than 1/4 mile from you. Especially from people that order at least once a week from your location. I guess you may have lost a loyal customer over this fiasco.

  1670. Never had a bad pizza until today….order pizzas from the patterson ave location in richmond va….some order as any other location thin crust pepperoni….the only part of it that was crunchy was the back crust…we had to put it in the oven to crisp it up. Why is it that if you arent satisfied with an order you have to inconvenienced? The options offered to us were a $10 credit on $32 order or bring the pozzas back and get new ones…..HELLO IF YOU DIDNT MAKE THE FIRST ONES RIGHT WHY WOULD I WANT NEW ONES….DUH!!!!! The manager agreed to a $20 credit but still not satisfied. Why arent all stores thin crust the same?

  1671. I tried ordering a pizza and wings on your website. The pizza worked, but the add to order button on the wings does not work. I called to order since it wouldn’t work, but they wouldn’t honor the create your own for $11. So I ended up having to order the pizza online and the wings I called in. In the end causing way more hassle and having to pay two delivery charges. Next time I’ll just order both from somewhere else. Very irritated and disappointed in this.

  1672. WORST STORE ever on Freedom Drive in Charlotte NC!!!! I placed my order online for delivery…They called to tell me that my order will not be delivered to my address 15 minutes prior to delivery time. I said that I would come and pick the order up. I guess they assumed I would just say cancel the order and they cancelled the order WITHOUT TELLING ME. My bank account shows the charges were reversed by the store! I arrived at the store to pick up the order and was told that I needed to pay for it. I said I paid online and the girl at the register said I need to get my manger because “I cannot give you food when you owe us money”. !!!RUDE!!! The “manger” came and said that my card was declined (Lie #1) and her manager told her to call me. She said she called me twice and left a voicemail (Lie #2). I showed her on her phone that she did not and the only call they I got was that they could not deliver. She said “I don’t know because I called a Vanessa….and I think that was you”. I will post this complaint several times because that was UNACCEPTABLE service! VERY DISPLEASED!!!!

  1673. I am writing you about your pizza but located in Alamogordo New Mexico the location is messy and dirty tables have not been cleaned floors not swept the table next to us are using napkins as plates an have not yet received their drinks nor have I when we sat the table was not wiped down we finally received part of our order and plates are dirty WISH I COULD INCLUDE PICTURES THIS WILL BE THE LAST TIME I RETURN TO THIS LOCATION BECAUSE THIS IS NOT THE FIRST TIME….HOPE YOU CAN FIX IT

  1674. I ordered 2 pizzas for delivery and they were undercooked. Please refund my total.

    Very disappointing.

    See copied info below.

    Thanks, Carrie. Your order will be delivered on
    JANUARY 17, 5:27 PM
    DELIVERY TO
    12439 E 106TH WAY
    COMMERCE CITY, CO 80022
    (469) 767-8228
    YOUR PIZZA HUT
    15550 E. 103rd Place, #100
    Commerce City, CO 80022
    (303) 289-2727
    YOUR ORDER – 3160117174217001183025835
    Placed on January 17 at 4:42 PM
    1 Medium Pan Pizza
    Side 1 Ingredients: Classic Marinara, Ham, Pineapple
    Side 2 Ingredients: Classic Marinara, Pepperoni
    1 Medium Pan Pizza
    Whole Ingredients: Classic Marinara, Green Peppers, Mushrooms, Red Onions, Black Olives, EXTRA Cheese (Extra Charge Applies)
    Special instructions:
    Order Total: $19.92

  1675. I don’t remember the exact date,it could have even been nov.We had ordered a pizza and about an hour later the delivery man called and said he could not find us.He was at the other end of the road about 2 miles away.I gave him further directions told when he goes by Burgess rd i would be the first house on the left,he called again about 20 mins later still lost,he had turned on to Burgess rd,At that point i told him to turn around and go to the end of the rd and i would be the first house on the left,i even told him what kind of cars where in the driveway,although it was dark i have a security light outside that lights up the whole yard and i also told him that the porch light was on.well. he called again lost so by this time i just told him to forget it,i know there was no way it could still be warm………..So about 2 weeks later my wife calls to order a pizza and she was told we had been red flagged,really?35 yrs eating pizza hut..Iguess that’s the end of that!

  1676. Order 3 pizza from tbe pizza hut in brooklyn park and received two of them with only half of cheese on them. When calling the store we would get tranfer and was left on hold for 15 min and then hung up and xalled back again and was placed on hold again for 20min. Then called back and talked with the call center manger and they got a hold of the manger over the phone and she said that the pizza cheese melted and moved to the mild of the pizza i have never had a pizza look so bad before. The manger name is mary that works at night . I have picture of the pizza

  1677. On New Year’s Eve I order four Pizzas as we do every year when my grandchildren come and spend the night so their parents can go out. I called at 6:00 and asked for delivery. They said 35 minutes, but I knew would be longer because of the holiday. I wanted two hours before I could get through to the number and was then told they were sitting there for me to pick up! I have witnesses to the fact that I asked for delivery! I was then told at 8:20 that they couldn’t make then anyway because they were out of dough!!! ON NEW YEAR”S EVE!!!!!! This is the Pizza Hut on Murtland Avenue in Washington, PA. I was given a telephone number of 412-539-5301 for a district manager to call. I have left eight messages. It took me so long to contact to you because we have had a death in the family. I did stop at the store last week and was told that I could have a $30.00 credit that would have to be used in 15 days and for four pizzas. My grandchildren leave out of town and my husband and I could never eat four pizzas at one time!!!!!

    I want a credit that I can use one pizza at a time, please.

    I am disappointed in this service and know this is not your usual service.

    Please contact me and it is my hope that you will give me a $30.00 credit.

    Thank you.

  1678. I ordered from Cleveland, OH Pizza Hut for delivery. I called back to inform them that they forgot my dessert on my order, but it wasn’t necessary to come back out for that. I was then placed on hold only to be told that I would be given a $5.00 credit that would be good for only 30 days. I then questioned the girl on the other end of the line to make sure I heard her correctly… “So, you forgot part of my order, the roads are bad so I’m not going to make the driver (whom I tipped well for delivery) come all the way back, and you’re going to give me a $5.00 credit of my own $ that is only good for 30 days? ” Her response, was ‘yes, that’s all you spent on the dessert.’ I spent several years in the restaurant business, 4 of which were for Pizza Hut, and that was the worst customer service I have ever received! I will not be a returning customer! I am extremely upset, and I am usually the one offering the benefit of the doubt.

  1679. Your delivery scooter has been left in the binstore of our development.

    Can this be collected asap, otherwise it will be disposed as it is currently obstructive. Thanks Soeb

  1680. for the last couple of weeks I have gotten the runaround, bouncing from phone number to phone number to get nothing but messages. I want to file a complaint because I was damaged by a Hershey product ordered along with a pizza. this is not a store problem, it is the problem of Pizza Hut and/or Hershey. i need to be reimbursed for my damages. I am not going to contact you again. I will file a small claims court action here if I don’t hear from you within the next 5 days. you can contact me at the email address provided.

  1681. Last week, I ordered from Pizza Hut in Etna, PA. The order was small; it was to be ready by 6:57 p.m. We had to wait for pick-up until 7:20 p.m. (delivery would have been almost 2 hours) for a small pasta and wings. This store is horrible and I will no longer order from Pizza Hut.

  1682. I visited your store #013026 in Knoxville this evening and my experience leaves me question, “if I’m just going to be given what the associate sees fit to serve me, why bother asking me what I’d like on my orders”? The clerk asked if I’d like spinach cooked with or put on after. I said cook it with, please. I asked for pretzel crust with a pizza and I get regular pan crust with pretzel salt on it. While these details are small, I was asked my preference by an associate on your clock, being paid by you. He was even assisted by another clerk so I figured with two ppl twice as likely my order would be correct. I spent $26.20 with your company for my order to be haphazardly prepared and passed along to me–incorrectly and I would like some sort of recognition and some customer satisfaction please and thank you in advance.

  1683. I visited the one in Mankato mn and I am disappointed. Online said the big box was $24 and I was charged $35. It didn’t say that extra items on the pizza costs extra. Also the manager didn’t know anything and he said that and he had been there only a month. Also the pizzas r suppose to be medium and they don’t look like med they look like smalls. Pizza was basically cold. It tastes gross also. It’s the one in Mankato at 930 n. Riverfront dr

  1684. Hello I ordered around 3:40pm today for an online order and the time I was to pick up my order was st 4:30. The weather is not good in my area where I reside and I did not want anyone coming out in this weather due to I wanted Pizza. This is why I order it as a carry out. Well when I got to Pizza Hut 20 minutes it took when normally it would only take 6 minutes, they could not find my online order. I then asked the manager after showing g him my conformation information from the online order if this was the correct address. Then I was informed they(as in who is they?) shutdown online orders due to the weather and they didn’t want them to get slammed with orders. The manager/staff member asked me if I wanted to place an order and they would make it taking 20/25 minutes…….why would I place an online order just to come in the store and place another and wait once again for my order. I told them no thank you I have to get back home to cook now for my family because I have to go to work. Thank you Pizza Hut you really was there for me and I will never order pizza from you again, Papa Johns from now on!!!

    YOUR ORDER CONFIRMATION NUMBER IS:3160122144331001182031351
    YOUR ORDER CONFIRMATION NUMBER IS:3160122144331001182031351
    You will receive email confirmation shortly.

    YOUR ORDER SUMMARY
    Carryout time:
    4:30pm  
    Carryout  date:01/23/2016
    Your Hut contact number:

    Collect your order from : 911 Gastonia Highway   Bessemer City, NC  28016
    PAYMENT OF$50.17IS DUE

  1685. Unbelievable service since I’ve moved close to the college. Your reps that answer the phones sound like thugs on Sumter street in columbia sc. Today I ordered a simple order from you and it didn’t arrive until an hour after I was told it would be delivered. Not acceptable for the money I have spent with your company

  1686. I called and placed my order at 5:30 pm and was told to pick it up in 15 minutes. I arrived 30 minutes later and was told they had no order for me. I have placed orders here before. I had to place the order again and wait. after waiting, the order was made incorrectly. I had to wait again. they offered me a drink for the inconvenience. I got home at 7:00 pm. I live less than 5 minutes from there. I am not happy with the service here at all !!!!!!!! I was told that they were busy. Being understaffed was not my problem.

  1687. I called to order a pizza and wanted to use 2 gift cards and pay the remaining balance on my credit card. I was told they had to transfer me to customer service and my pizza would arrive about 7:30.I was on hold for 20 minutes when we were disconnected. I called back and was put on hold again for about 5 minutes. A different person answered and when I shared that I had been on hold for 20 minutes and disconnected and had spoken with multiple people she said “well this is the first time I Have spoken to you”. Then she kept interrupting me while I was talking. Her attitude was very sarcastic! She didn’t seem to care that it took me almost 30 minutes to pay for my order. The pizza arrived 3minutes after I hung up the phone with your sarcastic representative! Very poor customer service!!!

  1688. Just had a pizza delivered and I can honestly say it was the worse pizza I have ever had. How can you possibly have the toppings overcooked, but the cheese was unmelted and the dough was underdone. What a waste of money. Won’t be getting pizza Hut again!!!

  1689. My family and I went to the Stuttgart ar 72160 Pizza Hut and ordered 4 items off the 5 dollar flavor menu … We ordered three medium pizzas and the 4 drinks … I was under the impression we only had to order two or more items to get the 5 dollar value but we were told one had to order the pizza in pairs so we were made to order another medium pizza … Is this correct ? If so Pizza Hut should have made this more clear in the advertising … We were just not impressed with the service at all . Thank you Jamie Williams

  1690. The current promotion for $5.00 pizza or hot wings is only for corporate Pizza Huts. Most Pizza Huts are franchised so I feel very received in your ads that shout say crop only! Very disappointed and unsatisfied! Poor advertising!

  1691. I ordered 4 pizzas online for my family while at work.
    They completely forgot to make a whole pizza.
    And didn’t make the other pizzas as I ordered online.
    I called to complain about the pizza that was payed for and not included and the other pizzas that were made wrong. But was put on hold for too long as I was at work.
    Today I called to make a formal complaint and the manager was cold and unreasonably inconsiderate to the fact that my whole order was completely wrong. And only focused on my complaint being to late for compensation. I respectfully enlighten her that I was at work and couldn’t wait on “hold”. But I did speak to an employee and had the missing pizza made so there is proof of my call the day of unsatisfactory unfortunate experience. Still with all was said the manager seemed to want to prove she could not compensate because I didn’t wait on hold to speak to an obviously busy manager the day of which was yesterday. If they want to be technical I did call the day of and today which is still within 24hrs.
    I am very very disappointed. Because I like Pizza Hut
    Being from Chicago. But I don’t mind driving extra miles to go to Papa Johns or Dominos 3 to 4 times a week to be treated as a respectable customer.

  1692. First off your direction page would not let me give directions to the driver and second you don’t say8 tasty chicken nuggets for $5 dollars that was a rip off.

  1693. I am requesting that the PIZZA HUT location in Pittsfield, IL 62363 close down. There is no hope left. This is not a joke. I am very serious. Every single time I order, it is wrong, Not just once in a while or occasionally— it is EVERY TIME! It has been going on for months. It will never change. I don’t want anymore credits or coupons. It doesn’t help the situation. 3 people I know of have ordered online then get to the location to pick it up and the pizza has not even been put in the oven yet. The employees actually asked the customers to drive around for 20 minutes until the pizza was done!! What the hell is wrong with this place? Every time I get a pizza with drizzle on it, they forget the drizzle! WHY?? All they have to do is read the damn ticket. It isn’t hard. I could go on an on about my experiences but it would take me all day. PLEASE CLOSE THIS LOCATION DOWN! Last week I wanted pizza and I had to drive all the way to Louisiana, Missouri so I would know I would be getting a correct order and fresh tasting food. Isn’t that sad that I had to drive to another location because Pittsfield is so bad????

  1694. I was at the Pizza Hut in Sierra Vista Arizona the other day and one of the ladies with the name tag that said manager on them kept calling her employee chubby and fat now the employee didn’t look very happy or like she was joking just very sad and discouraged because of what this manager said I don’t know who to contact about it but it doesn’t seem right I’m very disappointed in this Pizza Hut management I don’t like it and I will never be going back there again I hope that poor girl find yourself a new job one where she’s not treated that way. That manager should know better that’s not how you treat your employees and I for one don’t believe she should work there anymore or at least be given a warning that she take seriously.

  1695. Ordered Garlic Cheese Knot pizza and what a disappointment! The crust and the knots were not baked. Like eating semi raw pizza dough. Please stick to what you know. I love your pan pizzas and I will stick to that pizza only!

  1696. I went to pizza hut in mount carmel illinois on Sunday night between 5pm and 7pm ordered 2 family orders of cheesesticks and 2 large pepperoni and sausage pizzas I when my waitress brought the cheesesticks I verified that 1 family order came wit 2 sauces so should have total of 4 she said yes the others were boxed up cuz half the order was to go home for lunches this week. Well when got home put in fridge and today 1/25/16 noticed there was only 2 sauces total (no no one used it cuz boxes had same amt of stuff in as when put it up) plus the pizza had garlic on crust which I didn’t order (makes me and family ill) nor notice til to late. The second pizza was same way. I am not very happy at all

  1697. I ordered online to your bath office and it confirmed that my order would be ready at 10:30 when I got there she claimed that they did not have an order on top of that they were closed.

  1698. Never again will I order. I have placed 4 orders and every single order is ALWAYS screwed up. Today I order parm breadsticks. They look like they have been sitting out for 2 weeks. Waste of money

  1699. Hi, I recently just ordered pizza from your location in pottsville, Pennsylvania. I was disappointed that this location ran out of hand tossed crust, not sure how that happens when most of your deals consist of the hand tossed crust. The offered the pan pizza crust which was good of them but, still not what I wanted. I still paid for my order though. Also as I arrived at this location the only person on duty was standing in the entrance with the door wide open smoking a cigarette.
    That was kind of disgusting to see when first entering a food Establishment. The gentleman didn’t really seem to care about much of anything. I have heard a lot of complaints coming from this location and I chose to ignore them. I guess I should.of listened

  1700. I am very upset and would like my money back. I was supposed to get my food 20 minutes ago. Still haven’t recieved it. I am right down the street. I’m not ordering from you guys again. Please give me my money back.

  1701. Im emailing trying to find out who i can talk to about one of your restaurants? My family and I were in your resturany recently and the service was bad the place was nasty the good was cold. We were promised to have a manager call us about this problem and also have our whole entire food replaced for free We got neither of this. All we want is a refund or be able to get what we ordered half for free but thru a different store. We will never go back to the one we want to even the employees are rude all they were worried about was getting off going out and smoking.

  1702. Yes I really love your medium for 6.99 but when I tried to order them I was informed that it’s an online service only , but the online service is down for Pizza Hut and I was then told they still could not honor my order in the store . So I am having to get pizza someplace else

  1703. I have been getting the 2 medium for $6.99 for a couple of months now and when I tried to order tonight I was told that I could only order that online, so I told the young man that their online service was not working and all he could say was I’m sorry but we can’t place that order in the store. So I now have to go someplace else for my service

  1704. We have been order pizza every Saturday for almost a year. Has pizza hut change their crust, it just falls apart when you try to pick up a slice, it is crumbling and falls apart. Order from Portland, Indiana location.

  1705. I can’t believe that Pizza Hut got rid of their breaded wings. This, in my opinion is a terrible idea as they were the only place I could find breaded wings and they were also very delicious. This was the main reason I ordered from Pizza Hut. Now I will be looking elsewhere for pizzas places in my area as there are numerous choices.

  1706. Just paid for a pizza, cookie, and 2 liter and there was no 2 liter. The delivery driver said he would bring it back and never did.

  1707. Good evening my name is Jennifer Patrelakis I live in mount pleasant Pennsylvania. I order Pizza Hut at least once a week from our local Pizza Hut. The last few times our dinner order had taken 20 minutes longer or more then we were told. We enjoy your food and the easy ordering online. But the delivery service in mount pleasant is terrible. Hopefully someone can speak with the manger and work on this or we will no longer be a customer.
    Thank you
    Jennifer Patrelakis

  1708. Yes I went into the store on ww white and unfortunately read my ten dollar off coupon wrong so I had to cancel the wings off my order because my order was before tax only 18 something but after was like 20.56 after so I canceled the wings and it was like 13 afte that. The manager was not happy. I had ordered the pizza with extra crushed tomato sauce but pizza was very dry again I believe she was the manager she was giving out the orders to staff and said she made the pizza so there was extra sauce but there was not I even still have a pic of the pizza so I asked for sauce on side she was not happy well I was gonna let this go because she gave me sauce on the side but of course was not the crushed tomato one I know she did it on purpose. I never had a problem and have always ordered pizza from here. I’m honestly wondering if the rudeness was because of the order being wrong or that she saw my Husband was Hispanic like her but I’m not and that’s very sad

  1709. I ordered 2 pizzas,meat marinara paste,boneless sweet Asian wings and a chocolate chip cookie on then went to pick up a hour after waiting to the singleton parkway location in Memphis,tn 38128. Got there and it still wasn’t ready came back 15-20 minutes later got my order got home and both pizzas were so dry the paste was half done and cold and the wings were just crumbs setting in a lot of sauce….couldn’t find what my son did with the receipt so I waited and the next morning and when I called that location a young lady took my complaint and told me that her manager said she couldn’t give me full credit cause I waited and called the next day but the could give me a $15.00 credit so I said ok.went back to that location and was told that my credit couldn’t be given to me cause I ordered it on line they have to give me credit call the 362-3333 number and was told that was I lie.I sat there for an hour in a half for the manager to discredit my situation and to tell me well I can’t do nothing cause the girl that told u that ain’t here. I left and will not

  1710. Just received the worst pizza ever! I asked for a little extra sauce due to the last few times we got it had hardly any and this time there was about a gallon it was gross hardly any cheese or veggies and the delivery driver said to be careful it was very hot, well it was stone cold had to heat in microwave and scrape almost all the paste off! Where is the pride anymore along with common sense it’s too bad they don’t realize without the customer they have no job! I worked for Pizza Hut 35 years ago maybe they need to go back and retrain their employees for dine in and take out ! Also would have been nice to know they have cookies and offer other items off the menu! Throughly Discussed time to give up!

  1711. I ordered a pizza online …. Deal said Any pizza 11 dollars. I was charged 12.99. My local Pizza Hut said there was nothing they could do. I don’t understand. This has never happened before. Can you help me please????

  1712. Second time we tried to order a pizza to be delivered. On both occasions after 45 minutes we call to find out why it hasn’t arrived and are told they have no address. On both occasions they were given the address and phone number. On both occasions no call no delivery. With this attention to detail one can only wonder what goes on our pizza. Hello Dominos

  1713. Never again. Your auburndale fl. Store sucks. 45 minutes turns to 1.5 hours. Pizza is cold. Staff is stupid. Shouldn’t they reach out to me. Never never again. Much better options. You suck. You are the Sears of fast food. Once OK but you have been passed by. It’s OK though because you don’t seem to care. Pizza connection from now on.

  1714. yes i bought 2 pizzas from my local pizza hut on 1/29/16 @4;01pm , i was not satisfied with either one they were really not made like the pizza that i exepect from pizza hut .. a matter of fact it was the worse one i have tasted since i have been dealing with pizza hut . i am in macon,ga /312 woodmont court, 31216 the pizza hut is on houston rd. in macaon. the ticket number is 0027

  1715. I’m very unhappy. I ordered a stuff crust pizza with banana peppers on January 30 at 5:28pm the lady on the phone told me it would take about 30-35 minutes. My pizza showed up at 6:26pm and was barely warm. I ordered from the Bethel Park PA store on library road!

  1716. Hi at new pizza hut in beaver dam wi dining foom very dirty plenty of employees seem to lack management direction but love your food understand I will have to wait for food but dining room fairly empty just wonderibg why it’s not cleaner

  1717. First the delivery guy only brings half of my order, the wings were unaccounted for. Then he tells me I will have to wait another hour, on top of the hour I have already waited, for my wings. So I call the pizza hut (south commercial in Salem Oregon) then I open my pizza, and as my family starts eating, notice my pizza is not cooked all the way, the crust and cheese balls on the crust are gummy. So I waited an hour for an uncooked pizza and no wings. I am still waiting on my wings that are supposed to be here in less than 30 minutes. Needless to say, I will not be ordering from pizza hut ever again. I’ve had food poisoning from raw pizza dough before, and it is not fun. I could have ordered from dominos or garlic Jim’s, had it here faster, and fully cooked. Way to go pizza hut, this is not the first time they have messed up an order. I usually let it slide, but this is not only an inconvenience, but uncooked dough is a huge health risk. There will be no more chances. This gets old and shows poor customer service.

  1718. I ordered on line from 942 Foothill Blvd, La Canada Flintridge, CA, 91011. The order took an hour to arrive. I called to complain and they couldn’t confirm my order at all. I cancelled the order. 10 minutes later it arrived. Pizza was cold. Soda was warm. Amount on receipt was $37.59 and amount I was quoted was $31.60. I sent the order back. This is the third time I have had trouble with this specific Pizza Hut.

  1719. Store 1620 on South Boulevard in Montgomery, Alabama has the worst customer service in the area. I purchased over$26 in pizza orders today and when I asked the employee for a napkin while picking up my pizzas at the drive up window, she stated that they did not have any. I asked her again, did they not have any napkins in the entire restaurant, and she sta8that they didn’t have any in the store. How ia it a restaurant runs out of napkins. This is totally unacceptable.

  1720. Very very unhappy with my experience tonight! I ordered online from a nearby store on nw 185th ave in portland oregon. The driver was late and the pizza was delivered cold. Not hot not warm not even room temperature, it was cold. I finally recieved my order about an hour an twety minutes after i ordered it. But that’s not what Im most upset about. The driver woke my neighbors up, its close to 12am at this time, then called me from his phone and put my NIeghbor on to talk for him!! I order pizza occasionally and go thru various stores but after this experience I will not be ordering here again. Im out $20 got a cold pizza ill have to put in the oven, and Im sure very upset neighbors! Thanks a lot!!

  1721. Worst experience so far. On the 1/30/16, the driver made me wait over an hour and a half and brought me a completely different order. I wanted to return it but it was late (around 12pm). Pizza Hut’s a bad experience idk

  1722. Is there a way to correct online ordering? My zip is 44730 EAST CANTON, OH *not* Canton, OH. I am not able to order online, because it is recognizing my address as miles further away than the delivery area. I type in East Canton & my zip & it keeps changing.

  1723. Everytime I order online from the Pizza Hut in Waynesboro, MS, my order is not made, order gets lost, order made incorrectly, order burned and not remade, or order wrong all together. I have decided we just want eat at Pizza Hut since we were severely mistreated last nite. I’m not ever going back, seeming as how there was a true lack of care for our business. Nothing I order is ever correct. But I can no longer worry. No more Pizza Hut for us

  1724. I signed up tonight so I could place an order online to be delivered.
    I put in the address and my credit card, the order of $17.66 went though. I was then called by the store manager Jessica and she told me that my address was out of the delivery area. This is not so. The address is a housing apartment complex, concidered a high crime area. I understand that the company does not want to put their drivers in jeopardy however my MONEY should NEVER have been taken if this address is black listed. This is the number the manager called me from 918- 836-3466. I asked the manager when my money would be refunded and she said tomorrow Monday. She also asked me if i would like to come in and pick up my order. If I had wanted to come in and pick it up I would not have placed an order to be delivered. I am disabled and I do not get out unless I have to, this is why I chose delivery. This is unacceptable. It was an immediate electronic debit, so let’s do an immediate electronic refund. This could have been the only money I had to purchase dinner with whether it be made or bought from the grocery store. This situation is completely unfair and unacceptable. If my money has not been refunded by 7 a.m. tomorrow I will have no choice but to inform every social media site at my disposal of my treatment from your company. Also I find it very devious that you do not have a corporate number or a contact page besides Facebook where a customer can contact you.
    Sincerely,
    Lee Carroll

  1725. I would like to express how EXTREMELY DISAPPOINTED I am with the Pizza Hut at 460 North Avenue Northeast Atlanta, Ga 30308! I called in for a delivery to be made at 8:29pm on January 31, 2016. My order was a pepperoni Pizza with original bread sticks. I live exactly One mile from this Pizza Hut. It is now 12:00am and I still have not received my order. After Multiple phone calls and me being promised that my order is in its way I’m still waiting! I even tried to call and just cancel the order and ask for a refund but, I was HUNG UP ON! How can you promise “Superior Service” when your employees Hang up on a paying customer?! This has got to be the Absolute WORST service I’ve ever received from Pizza Hut. I’ve been ordering from Pizza Hut for years and I’ve never had a problem like tonight. It’s like the staff just doesn’t care. At this point it isn’t even about the refund it’s about principle. This location has just been completely disrespectful. Even when I asked to speak with a manager I was put on hold and forgot about. I had to hang up and call back only to be put on hold AGAIN and forgotten about AGAIN! Now, I try to call back and someone picks up the phone and hangs up immediately before anyone can say anything. How can you run a business like that? When I was fortunate enough to actually talk to someone they said each time that my order was only about 20 minutes away. How long does it take to cook one pizza and some bread sticks and then deliver it one mile? Its been nearly 4 hours since I placed my order and still no food. I expect a full refund and I want to hear from someone that can actually explain to me why this happened. This is completely unacceptable!

  1726. Store :
    6103 Fulk Dr
    Unit D
    Fairlawn, VA 24141-8995
    United States

    I have placed an order from this store more than once. They have told me an hour both times, first time 1hr and a half. The second and most recent over 2 hours. We phoned them and they said there is only two of us in here. Ok first hire some workers, two call the customer back and tell them it’s running late. This is the business you want to run then Mark my word I WILL POST IT ON MY FACEBOOK PAGE and I will never eat at a Pizza Hut again !
    Signed,
    Pissed off in va !!!!!

  1727. Hi,
    I completed an online survey about a visit to pizza hut and received a confirmation email saying a coupon code would be emailed to me to save $10 off my next order online. I have yet to receive the coupon code or anything else from pizza hut regarding a coupon code. I have been waiting for a month or so and still nothing. I checked my spam folder also and nothing.

    • The worst place, I will never order again!!! Ordered at 5:15pm tried to call at 6:15pm the hung up on me and kept sending me to a busy signal. I called till 7:00pm and never spoke to anyone but the call center. I have had a few bad ordering experiences but my wife likes pizza huts pizza. We will no
      Longer order from them. Domino’s it is!!!!!

  1728. I ordered 18 wings for my family last night. I paid $18.99 plus tax. When I got home and opened the package, the wings were burned to a crisp. They were not fit to eat. I called the number back for the store at Gessner, Houston TX and three times I had been put on eternal hold. I went up to the store in heavy traffic and wanted my money back. The girl who just sold me these wings, said she wasn’t authorized to get my money back. This is the worst customer experience ever! I will never go back and I will let everyone know not to go. The fact they thought they would let this fly out their window, knowing what product they were giving me was inexcusable! Total disregard and respect for the customer

  1729. The garlic butter that you have started soaking the crust in has completely ruined your pizza. The Pizza Hut in Abingdon is the sorriest pizza place I have ever ate at. I wish you would go back to making pizzas they way you use to

  1730. Tonight I ordered a couple things for carry out, and when I got to my Pizza Hut they said it would be just a couple minutes. That was fine. I heard them say they needed to throw more breadsticks in the oven to complete my order. I watched what I assumed was a batch come out of the oven and a couple minutes later everything was thrown together and they sent me on my way. When I got home and opened my boxes lo and behold, there were still no bread sticks. I REALLY want those bread sticks. Pizza Hut, any way you can hook me up considering I payed for them? It was just supposed to be 5 that came with a batch of Tuscani pasta, but I’m unreasonably upset about this.

  1731. Very unhappy right now. My order is over an hour late, after being quoted a delivery time of 1.5 hrs to begin with. I have waited more than 2.5 hrs for 16 wings to be delivered. When I called to check on my order an hour ago I was told that it is on its way from a store that is three miles from me. I understand that stores get busy and there may be longer-than-expected delivery times, but that should be disclosed when you place your order so you can decide if you’re willing to wait. This is unacceptable and, honestly, ridiculous.

  1732. I just wanted to let you guys know that yall make the best pizza ever especially the cheese crust that is my favorite. Thanks to yall I always enjoy great pizza with a movie. And also have friendly workers. Just wanted to let yall know yall are doing great.

  1733. I just wanted to make you aware of an issue at your Beebe, Arkansas store. On February 2, 2016 my family and I made a large delivery order to that store. We all ordered different things (A meatball pizza, A pepperoni pizza, chicken alfredo, honey bbq wings and honey siracha wings), we all got sick. For two days now more than one of us has experienced days long bouts of explosive diarrhea. We’ve ordered from this store on other occasions and never had an issue. This time, not one of us, but all of us got sick.

  1734. Tried to eat at our local Pizza Hut tonight and ended up walking our along with other guests as well. Every table was dirty, there was only one server and we were greeted with I still haven’t waited on 2 other tables and all tables are dorty. No hello there’s going to be a wait just like a you’re going to have to wait. This is not the first time either I would say out of the last 5 visits I would say the last 3 have been bad experiences. But I continue to give a benefit of the doubt because I’m in the food service industry and I know things happen. In my opinion this establishment is understaffed and has poor management.

  1735. The pizza hut on wildflower in Bryan texas is horrible. Twice already i have placed on line orders at 4:00 pm for a 6:00 delivery and both times i have not gotten my food until after 7. When i call they tell me. Oh, you r next for delivery. Why have on line times if you are not going to honor them. All i got from their person who answred phone was, sorry we r busy… I am so done with Pizza hut. Pappa johns it is….

  1736. Ordered my food, was supposed to have a credit but they had no idea, they tried charging me and I told he them why should I pay if I have a credit? She the cashier had no idea what I was talking about, poor customer service here in kerrville tx

  1737. On Jan 3 I ordered a pizza using the Pizza Hut app. Now I understand that things like weather happen and slow things down, but when 15 minutes AFTER my initial estimate of 1 hr 20 minutes of wait time had passed, I tried to call just to get an ETA on my delivery time. The first girl told me she had no way of knowing if my pizza was on the road or even made yet, then she hung up on me. The next two people also hung up on me.

    Just as I was calling back to tell them to just cancel my order, my doorbell buzzed and there was my driver. I politely told him about my frustrating experience so far that evening and he apologized. Though I was frustrated with the aweful call center, I get that it wasn’t the driver’s fault. He delivered my stuff and left.
    I then opened my box of pizza only to see… It was the WRONG pizza: stuffed crust, NOT thin. It was so gross I couldn’t even finish it.

    I like the taste of Pizza Hut better, but I think from now on I might be ordering from Domino’s: at lest they know where their pizza is AND I have a nice app that can tell me if its on the road or not. Seriously, awful experience that night.

  1738. I HAVE TO SAY , I HAD ONE OF THE WORST EXPERIENCES WITH YOUR STORE IN AVON PARK FL 33825. THE FOOD WAS POOR QAULITY AND THE MANAGER WS RUDE AND MADE ME WAIT FOR OVER A HOUR TO GET A NEW ORDER, I SENT THE FIRST ONE BACK TO PROVE IT WAS DRY AND OVER COOKED. I NOW WILL DRIVE AND GET THE PIZZA FROM THE PIZZA HUT IN SEBRING OR ORDER FROM DOMINOES.

  1739. The delivery was almost an hour late, the pizza and pasta were both cold and they gave me the wrong kind of pizza. When the delivery guy talked to me all he did was laugh about it being so late and tell me that he thought it was “probably still edible.” I received no apology for it being late from either the delivery guy or the store when I called them.

  1740. I just got my order and they left out to bring the soda which was already paid for (debit card) and the driver had no excuse and told me to write for a credit but the Pizza Hut app does not allow for this.

  1741. To whom it may concern, I’ve just had my second horrible experience with Pizza Hut/wing Street. About three weeks ago at the Pizza Hut call in line they took my order it sounded like a corporate center and I place my order and I go to the Pizza Hut I normally go to and it’s not there it’s at another location about 6 miles away. So my food is cold by the time I get home. So I decide to give Pizza Hut another chance tonight at the Pizza Hut location on Plainfield Northeast in Grand Rapids Michigan. I wait in a long drive through line I finally get to the window and they tell me they forgot to put my three orders of wings down. They tell me it would be about
    seven minutes . Wrong. It’s 15 minutes and I have to go in and get them and they’re still not ready. Finally get them and now my pizzas cold. So for the second time in less than three weeks I’m bringing home cold food from Pizza Hut/wing Street what I would like is for someone to reimburse me for my two meals I think they were 41 and $51. I can’t believe I had these bad experiences two times in a row.

    Bill Simonson

  1742. I tried to place an online order. I used my account and was able to use my saved location. I then tried to manually add my address but was forced to stop the everlasting load after it wouldn’t find my location. After an hour of hitting roadblock after roadblock I finally concluded that my efforts to place an order were futile and ordered from Dominos. I will never order from Pizza Hut until the programmer responsible for that abomination you call a website is fired.

  1743. We called the Adairsville GA Pizza Hut at about 7:30pm on Friday, Feb. 5th for delivery. We were told that they were not taking any more orders because they were too busy!

  1744. I ordered 2 medium pizzas, 2 large pizzas, 12 piece Wing order with fries at 4:58 tonight. Estimate time of delivery was 6:10pm . Called the store at 6:40 to ask about order. I was told that they dropped a pizza and we re-doing the entire order and it would be done 5-10 minutes. Called again 45 minutes later, was told order was on the way. It arrived at 7:40, and only received half of the order. That half was cold and wrong wing flavor. Called them again about only receiving half of the order, it is now been 3 hours and 50 minutes since the order was placed and I am still waiting for the other half of the order which I have already paid for.

  1745. Just ordered 3 pizzas on line and spent 43$ and when I went to eat it, the pizza crust which was pan crust was not cooked all the way thru. The center about a half inch was raw and tasted like playdough soggy and gross! Very disappointed when spending hard earned money

  1746. Pizza hut,
    I am disappointed on the food tonight. One of my pizzas had way too much sauce on it, and I didn’t get any marinara sauce with my bread sticks.  The cookie was good and the time to delivery was shorter than expected.
    Thank you,
    Mike Corbitt

  1747. I order me 2 meat lover pizza with stuff crust an a hershery chocolate pizza with breadsticks an it was cold an i talked to a assistant manager she wouldnt let me reolace my order with fresh food because of they drlivery time was almost up in a hour an the people are so rude an i should call a lawyer or expose the fact that this happen

  1748. I ordered my food over the pizzahut app like I have done many times before. I used my CC for the purchase. The order came, I signed for my order. Upon looking over my food a part of my order was missing. I checked my order receipt and yes it was on the receipt, and yes I was charged for it. So I called the North Ogden Pizza Hut to find out what happened. I was transferred to a manager. The manager apologized and said he could see the remainder of my order in the warming slot. He said they where under the busy time and it would some time for me to get another order to me. He said he would put a credit to my account. One week later no credit! So in other words I payed for food I never got, and the manager lied! So much for customer service! Sincerely pissed ex-customer!

  1749. Waynesboro, VA pizza hut has just lost my business and I will not be recommend any one to go there to have a party. I would love to be able to talk to someone about my visit but I was told they did not have a 1-800 number and no survey. Our waitress had unacceptable behavior. Did not get all the pizzas we ordered. Then was given misleading information. She said I could talk to a manager but he would not be in til tomorrow morning. Needless to say there was a manager on duty and he hid in the kitchen and would not even come out to see what the problem was. Very upset and mad. My hard earn money paid for this party and I wished now I would of went somewhere else were guest service is important and the manager is not afraid to resolve an issue that there employee had started.

  1750. Store at St Joseph, MO
    I an so frustrated with my order tonight. First they didn’t have the type of crust we wanted then the delivery driver was rude. Once we opened our pizza it was a mess one pizza was cut with one slice take up nearly 1/4 of the pizza. The other pizza was sliced similarly with one mini piece that the crust was only 1 1/2 inches wide and wasn’t cut all the way through. Also the one pizza was cold and honestly I’ve had day old pizza that was better the crust was almost inedible. I did not receive a receipt and i coukd not find tge store # online so I couldn’t go through the survey site. I am so disappointed.

  1751. I placed an order to my local Pizza Hut at 2240 and was given a 1 hr 29 min est delivery time. Called the store to confirm and was told it was a correct estimate. I can get great pizza from a local NY style pizza parlor in an hour, I’m sure as he’ll not waiting 1 and a half for Pizza Hut. I’ve NEVER had a good experience with this store. You might as well close this one down because it’s worthless. I’ll never order from another Pizza Hut ever again.

  1752. I placed an online order at 10:10pm I received an email confirmation and delivered eta of 11:23. I called the restaurant at 11:50 when my food did not arrive, I was placed on hold for over 11 minutes. I called from another phone in my home and was immediately hung up on. I called back and was advised my food was on its way.. By 12:30 I was still waiting for my food. I called the restaurant back and they advised they did not have an order for me. I offered to give the manager my confirmation number and she advised she could not research my order that way. The manager was very apologetic but offered no solution to this matter. From the other reviews I have read, this place needs to be shutdown immediately! Pizza Hut in Baltimore, MD

  1753. Today at the Hillsville, VA. Pizza Hut my daughter placed our order with an employee named Barbara, and when she went to pick it up, she was told there was no order for us. They said that they would put our order ahead of everyone An employee named Nick came to the drive thru and literally shoved our pizza order at my daughter. At that time my daughter checked our order and found it to be all wrong. We asked for a refund and was told that it would be at least 2 days before we get our money back. Nick and Barbara were very unprofessional and acted a little strange. For instance Nick was twitching and very argumentative and rude. Nick acted like he was under the influence of something. We will never buy from Pizza Hut again! When a company provides a service and takes money from a customer, the customer should should be able to expect a quality product and be treated with respect. This is not the case with the Hillsville, Va. Pizza Hut and some of their employees. The employees at the Hillsville, Va. Pizza Hut need to go through corporate training. Again, we will never spend another dime at Pizza Hut.

  1754. Tried using several different discount codes on mobile site and they all said they had already been used-
    We had not used any of them previously

  1755. I ordered 2 large pizza’s from your location in Gastonia on fed 6th.i was not happy with the pizza there was very little sauce on either pizza and we where to hungry to wait for replacement pizza’s to be deilvered.i don’t think I will be ordering anymore pizza from Pizza Hut.

  1756. We live in Iowa falls Iowa. A couple weeks ago we ordered the 2 medium pizza deal. Both pizzas were wrong. One was missing spinach, the other was missing garlic crust and BBQ drizzle. We called the store, told them, but were offered no assistance. We have a feeling no one was told about the error. Last night we did the same deal. Wrong AGAIN! One was ok, but again there was no garlic crust or BBQ drizzle. My husband looked at the pizza at the store and caught the no sauce part. So the girl at the counter got a bottle and put some on. No comment to him, just put on the sauce. We really feel the quality of service has definitely gone down since the last manager left. There are not as many cars in the lot either. We’re not asking for compensation for the three wrong pizzas. We just want someone to know and perhaps help this store improve things.

  1757. The quality has went down the drain. The pizzas hardly had any toppings. It was mainly sauce with half raw dough. I’ll stick to dominos, they care about quality and customer service

  1758. It is 5:00 PM before the Super Bowl. 25-plus people in the pick up line and one person at the register. The is the definition of poor customer service!!!!!!

  1759. The Pizza Hut in Carthage Mississippi is horrible, my order is never right, I ordered a pizza with pepperoni, ham, mushrooms, red onions, and bell peppers and I got a pepperoni pizza, I have a receipt for my order and a picture of the pizza I got, I am never returning to this location because they obviously don’t care about customer service.

  1760. Ordered at 510 pm online pizza was suppose to come at 610 got a call at 615 to say they were out of garlic knots . Trying to speak to manager no response second bad experience ordering on line will never use Pizza Hut again

  1761. I place an order online at Pizza Hut on 2/7/15 I came at the carry out time which was 45 min the rep advs I needed to wait another 20 which I did. I came in after 20 min and she brought my order which was incorrect and charged me! I requested a refund and she told me to wait another 30 mins she was not apologetic at all and did emphasize poor customer service very disappointed

  1762. Order # 3160207162314001182024017

    I am writing this instead of watching the Super Bowl because of the absolutely terrible pizza ordering experience I had this evening. I placed an order for pizza after receiving a text message offering 20% off my order. Being that I am out of town on business and watching the Super Bowl alone I thought why not at least have pizza a wings.

    After a few issues with the website I placed my order at 5:23pm. At 6:15 pm I received a call from the driver rudely asking where I was, was I in a hotel? I had clearly noted in the special instructions that name of the hotel and the room number, clearly he had not looked. I chalked it up to being a very busy night. I received a call from the front desk and went down and picked up my pizza. Once I returned to my room, I opened the wings to find them poorly tossed in the sauce, some dry and some sitting in a pool of sauce. I took 1 bite…it was warm at best and soggy. I closed them and decided to focus on the pizza. I was disappointed to find that it was the wrong pizza, which I later realized was my error (website issues), but took a bite…it was cold, not warm, COLD. I picked up my phone and called the location. Due to the high call volume I was disconnected 12 times before finally reaching your call center. They transferred me to the store and I explained my issue. There was no apologies and I was told it would be at least an hour and a half before I could have a new order. I was offered my money back. I really wanted my pizza but ultimately decided to accept the return of my money. I asked for a confirmation number since I had had such a terrible experience with the store staff thus far. I was placed on hold and eventually disconnected. About 5 minutes later the “manager” called back and was rude from moment one. She told me that my pizza was delivered hot from the fire and that if I wanted my money back I had to bring the food back to the store. At this point I was so angry and shocked, I told her that it was delivery. I explained that I simply wanted my money back on the card, as promised. She told me that she didn’t offer me my money back and she told me that her location doesn’t return money without the food. She told me I could bring the food back to the location. I reminded her that it was delivery at which point I was told that the driver could pick it back up. (This seemed like a complete waste of a driver on such a busy night.) I told her that I would be writing corporate because this was the worst customer service I have EVER had and that I would be leaving the pizza and wings at the front desk for pick up.

    I understand that they are busy, which is exactly why they put out bad product. It was cold, poorly prepared and every person at the store was rude. (Corp call center was actually very nice.) I have been eating pizza hut for more than 40 years and have never had such poor product or service. At this point I have not eaten, I have missed the better part of the first half and I am pretty angry. If I lived in the area I would be sure to share my bad experience on social media and with all my friend, but I am not upset with Pizza Hut.

    I want to make sure that I get my money back and I wanted to alert you to the issues at this location.

    Thank you,
    Tracy

  1763. What a disaster super bowl sunday was at your blackwood clementon rd store in clementon nj 08021. I placed an order on line at 520pm the confirmation said pick up 602pm..730 pm my order was finally ready..there was 50 people inside & out in line waiting for their order.one person working the counter..and the phone ringing off the hook. We werent even offered a complimentary cookie/brownie or a 2 lt. of soda. If the people in the back would have just called out the names when the orders were done instead of putting them in the warmer it would have went somewhat smoother. Many people stated they wouldnt be visiting pizza hut again..it is my thoughts too.

  1764. Normally I don’t go online to complain about customer service but today I was at the middlesboro ky location. I ordered two hot and ready pizzas and was told due to it being super bowl Sunday it would be a twenty minute wait. My kids like only like pepperoni pizza from there so I said I would wait. I had time to go home and comeback, the twenty minutes had passed. When I got back I was told it would be another wait because they hadn’t even put the pizzas in yet. I could have ordered specialty pizzas with the wait I was having. I asked to speak to a manager and had to go through three of them before a resolution was reached after waiting a total if almost fortyminutes on two hot and ready pizzas. I am not complaining the manager who finally took care of the order was super nice. I just wanted to write this because he handled a bad situation really well. I admit I was a a little on the frumpy side and I could have handled they way I spoke to the employees a little better. I want to apploligize to those I may have spoken poorly to I was just wanting to get my food and get home and the wait made me irritable and as I said I should not have been rude to the employees.

  1765. We just ordered from your Bartow location at 6:55. That was when I placed the first order. We said we would pick up the pizza. Told it would be 35 minutes. Went to pick up the pizza. No record of the order. Would have to wait to make another pizza. The store was not terribly busy. Told it would take 13 minutes instead it took 29 minutes. Got the pizza home and it had a wierd flavored crust. No discount. No apologies. It will be a very long time (if ever) I will order another pizza from Pizza Hut again.

  1766. I placed an order to the knoxville tn cedar lane location. I order From there regularly. The lady that took my order ask for my address at least 10 times then proceeded to tell me they don’t deliver to my adress. Which they deliver to me all the time!! Then I ask to speak to the manager, the lady tells him and he says he didn’t want to talk?!? Really, what kind of management do you all have? They are obviously on drugs or something.. I will never use pizza hut again.. Really disappointing!!

  1767. I ordered on line over 3 hours ago. Wife went to pick up at promised time of 4:08 pm hadn’t even started it. They said they would deliver in 1 hour. It is now 5:55 no pizza mgr lied and said was out for delivery then said wasn’t ready then said they had to remake it I will never buy another pizza u suck.

  1768. I never order from Pizza Hut but my daughter wanted to try the new garlic stuffed. I order online and picked up. It was horrible! The sausage was hard like it was sitting around for a long time. They couldn’t even find it. I understand it’s probably a busy night but those pizzas should be fresh. I picked it up on time.

  1769. Waited 2 hours for one pizza and left empty handed. Told me my order would be up and nothing. No one said anything till I checked on order again.

  1770. I could not cancel my order or contact the direct location (finally answered after several attempts and put me on hold 20+ minutes) I received cold disgusting pizza 3! Hours after ordering and then took 20+minutes to even find this contact to complain. I expect a full refund!!

  1771. I ordered 2 pizzas and when I picked them up they were just cold not ice cold but they were not good . I always get little ceasars but decided to go with Pizza Hut tonight and was very disappointed because it costs more than little ceasars and it was just not good .

  1772. HI,
    I want to first thank you for offering the “Book-It” program. My son gets excited when he receives his “Book-It: coupon. Unfortunately that is all we have been able to get is a coupon. I have made three attempts to redeem the coupons. The first I will admit was my fault. I ordered the pizza over the phone from the Pizza Hut in Smithfield and explained I had a “Book-It” coupon; they even congratulated me. Twenty minutes later I go to pick up my pizza and I’m told I will not be able to use the coupon because I do not have my child with me. He showed me the fine print. Please keep in mind the pizza was already prepared and sitting there waiting to go to my son. I did not purchase the pizza and left. I was disappointed, but luckily I had planned to surprise my son so he was unaware of the lack of pizza. I decided to give it another go, this time with my child. I called ahead explained that I wanted to order the pizza with my Book-It coupon and I had my son. I get to the drive thru and this time I’m told it was for dine in only. Once again the pizza is already prepared. Now my 5 year old is upset, but I explained we didn’t have time to go in and sit down. He understood. The final visit I will make ever make to Pizza Hut came today. We recently had a Pizza Hut open in Kenly. It is not a stand alone, but rather inside with other fast food restaurants at a food court. This time I have the coupon, my son, and we have time to sit down to enjoy our well deserved pizza. I step up to the cashier….show her my coupon….and….I’m told that I can’t use it because they share a space with Taco Bell. My five year old no longer likes pizza and doesn’t care if he fills ups his reading record because “they’re not going to let me have my pizza anyway.” Thanks again for the “rewarding” Book-It program.

  1773. I recently ordered some wrongs from you guys and when I ordered them they were like pieces of wins not even while wings. I asked about specials aND was told there was none. I wasn’t happen on my experience at all. Just wanted to let you guys know the quality of food and the customer service was very poor.

  1774. I DONT LIKE THE FACT THAT THE SALAD BAR WAS REMOVED FROM LUNCH BUFFET.THAT WAS MAIN REASON FOR GOING.REMOVED IT DID NOT LOWER PRICE.ANOTHER ISSUE ON A SAT NIGHT ORDED BREADSTICKS AND A PIZZA IT TOOK ALMOST 2HRS BEFORE WE WERE DONE VERY POOIR SERVICE AND FOOD WAS COLD BAD EXPERENCE PROBABLY WILL NOT RETURN

  1775. Went to Pizza Hut pickup window in Eddyville Kentucky at 7:31 pm on 1/30/16.
    Purchased my for $12.97 with my Visa debit
    Bank record has charge of 15.97 for that purchase
    Spoke to Cassandra by phone afterwards
    She said she would look into it.
    No reply as of today.
    I’m concerned as to how many people haven’t realized the additional charge on their bank accounts.
    I’m waiting on my credit! or I can pursue this legally! Your choice!

  1776. So usually I don’t complain but this has to be the worst experience I have had with Marquette, mi pizza hut. So I ordered, delivery guy was late 15 minutes. My food was cold, I had kids to feed or else I would have asked for new food. So we microwaved it. Then I looked at receipt and I was charged for a cookie and I didn’t even get a cookie. So I called and she credited my account. And she said she would credit my account to get a cookie next time and I said “i don’t want the cookie, I never ordered it.” she became a little snippy with me cause I wasn’t happy she wasn’t listening to me so that’s why I decided to go on here instead of telling her. I was going to deal with the cold pizza but the service I received all around after spending $40 im not happy with that. I wish I would have went to the store and spent $10 at least I would have had a hot meal. Only posting on here cause after trying 3 times the site will not work.

  1777. I recently order the new garlic garlic knot stuffed crust pizza. I was highly disappointed when I realized that my garlic knots were not stuffed with cheese. I was highly dissapointed with my local Pizza Hut. Definitely a let down this time.

  1778. This is the worst customer service. I have calling already for a week to have a manage contact me ONE WEEK LATER still STILL NO REPLY MY ORDER WAS DROP,CRUSHED OR MUSHED AND MY MY WING BOX WAS CRUSHED AND MY BROWNIE WAS STUCK TO LEAD AND MY SANDWICH WAS ALL OVER MY BOX WITH FRIES AND THAT’S NOT ALL MY SANDWICH WAS BURNT AND THE LETTUCE AND TOMATOES WHERE WILTED. WORSE FOOD SERVICE EVER.I WANT CREDIT AND A CREDIT ON MY CREDIT CARD. AND THE MANAGER DONNA HAS YET TO CONTACT ME I HAVE CALLED I HAVE GONE BY AND IT’S ALWAYS THE SAME THING. SHE GET IN TOUCH WITH ME. WHEN!!! IT’S NO WONDER IT’S EMPLOYEES DON’T KNOW HOW TO DO THERE JOB THE MUST TAKE FROM THE MANAGER. Most horrendous experience I’ve ever had. Soooo pissed offf

  1779. This is the third time in a row where i have ordered through delivery and my order has been wrong. Speak to the manager to no avail. Wont correct the problem no regard for the customer the kenner,la store on airline highway

  1780. I am absolutely appalled by the service I got from you guys today. I called to put it an order and was given problems every step of the way because the employee was new. For that reason I was very patient with her. After repeating myself every step of the way I was finally told my pizza would be delivered at 7:15. 7:15 came around and I recieved a phone call from the shift manager notifying me they were out of the crust I ordered… They didn’t call me until the time I was given for delivery which frustrated me but once again I let it go and was told the pizzas would be done and on the way shortly… Then at 8:00 more than an hour after I ordered I get a call asking for my address, I’d previously given the girl over the phone my address 3 times and she STILL wrote down the stores address instead of my own. So I once again had to give my address and am still waiting for my pizza at 8:15. A full hour after the given delivery time. My patience is worn out and I am completely beside myself at the lack of customer service and something needs to be done to compensate for this. Especially if (as I imagine it will at this point) the pizza arrives cold. I need a full refund or a free order of equal value in the near future.

  1781. I had a very nice experience at the Armour rd location on Feb 7th. The two female managers on duty were very polite ad timely with my order.Everything was correct and my pizzas looked great.

  1782. I recently order a pizza from the Pizza Hut on Mercury boulevard in Hampton Virginia. I placed my order online and had it set to pick up at a later time (10:45pm) the hours of the store were until 11:00pm and I arrived around 10:30pm to get my pizza only to have the doors locked and an employee standing behind the counter just fiddling with his fingers. I was highly aggrivated at the fact that the store had 30 minutes left before close and had the doors locked.

  1783. I did your survey online to get ten dollars off my next online order. I received the code to use and I made an online order of pizza and wings. When I went to pick up my food they would. It accept the code. I paid for the pizza and left the wings. My husband was really mad that the survey code wasn’t accepted. I was too. I would like an explanation and a. Slid coupon

  1784. I would prefer to not get cops involved, so if I can get someone to contact me as to a threat of harm directed to me from your store crew. Please and thanks.

  1785. In the last 6 mths, the local store (#012503) has steadily gone downhill. Most nights, they are out if simple thing like pepperoni, but tonight the pizzas I ordered were awful! I order light sauce and extra cheese and again got light cheese and extra sauce. I was so hungry and couldn’t wait on another order. If I could use a different store, I would, but I will now use Domino’s who have never disappointed me with consistent quality. Sorry, but this store apparently doesn’t care about dilivering good, correct pizzas. Been a customer for over 20 years and tonight is the last time I order (from this store and possibly from any other Pizza Hut).

  1786. I stopped ordering from the greentree location because they were always out of the pasta or wings. I made an online order to the Bridgeville Pa location tonight for two orders of wings and a garden salad. I had to make the salad myself off the salad bar that was empty. Got home the wings were dry and small. I’m done with Pizza Hut for the money I can order anywhere else.

  1787. i ordered online, was told it would be delivered in an hour, hour and half later i called the restaurant to find out where it was, and was told it would be 20 min or so, that delivery was running 2 hours behind. It did not mention this when i placed my order online, and the food finally came nearly 2 hours from when i ordered it, and it was all COLD!! $40 in cold food!!!! I only live 3 miles from the store, if i had known it would be like this, i would have went and picked it up. Try feeding 2 young boys cold wings, and cold brownies, that were stuck to the box. Along with a very late dinner, a cold and gross dinner, my entire house hold is hungry due to the poor quality of food delivered to my house. Seriously, you are a multi-million dollar franchise. I expect more from you then this.

  1788. I am from Houston Texas and I have just came across an ad offering a 100$ gift card for Pizza Hut after I shared a link to two of my friends, I have already done so and I still have not recieved anything. I want my gift card please, I do not want to get a hold of your corporate office but if I do not recieve feedback within the next 24 hours I will do so. Thank you!

  1789. To whom it may concern:
    I ordered two large knot pizzas on 2-11-16 from your store on Hubble in Des Moines. I want you to know it was the worst experience I have ever had with a pizza place.. I paid almost 28.00 for cold pizza that was suppose to be ready in 45 min. It took them 1 hour and 20 min.. The employees where using foul language in the back while one of the employees where eating the food while I waited.. There where two men and a woman. I’m guessing one man was a manager and the lady also.. Then a driver comes to take pizza out and there’s none ready with orders that have been waiting.. He said to the lady he was leaveing this place is a fing-joke she has the nerve to tell him he ain’t suppose to be talking like that in front of customers.. No the way he was talking isn’t how it should have been I agree with him and I told the lady she has a lot of nerve telling him that when they where in the back talking the same way.. I will never use this location agin even though it’s close to my house.. Thank you so much

  1790. Called in my order,it took calling three times before someone would answer said it would take 15 minutes. Got there 17 minutes later pizza was not ready. Had to wait another 10 minutes. Then I was told there different prices. They were not busy only had four tables in whole place. Will not go back!!!

  1791. I ordered the $5 deal pizzas and not only was it delivered 30 minutes later than I was told, when I called I was told it was the next one out. My pizza was cold and the crust was already rubbery. What a huge dissappointment!! Never again. The location is less than 10 minutes away. There’s no excuse for this. No apology from the driver. I expect a full refund.

  1792. I order the same thing often & it is always the same price. This last time I ordered I got an email confirming the same price as usual. However I was later quoted a higher price and was told I had to reorder and was treated very rudely about it…including being very late.

  1793. Your shop located in butler, pa on Cunningham needs to be shut down. They have the worst service imaginable. I ordered tuscani pasta and there was chicken CHIPS, maybe three or four pieces, first off; secondly I ordered 2 pans and only received 1. This is the third time I have had an issue with this store. Their quality SUCKS!!

  1794. Hello,

    My husband and I have had several less than satisfactory experiences with the location on Hennepin Ave in Minneapolis. Our food always takes much longer than it resonantly should, and once it arrives, 90% of the time the order is either inaccurate, or so poorly prepared that we have called to request replacement orders. We have had the pizza burnt, wings with no sauce, cold food, forgotten parts of the order, and much more. At this point, we no longer will be ordering from Pizza Hut again in the future, but I would like to share our experience so that you are aware of the service being provided from this location.

  1795. I placed an online order at 6:06 pm I have the confirmation email. It said my pizza would be delivered at 6:48. 7:08 I called the pizza hut. They told me several times that it was under Carrie out and I told them I had the confirmation email and it said it was delivery and that it would be delivered at 6:48 the manager than argued with me and told me that the orders were backed up and that it would have been an hour out that it would not have given me that time for delivery and that they had the pizza there. I told the manager I have the email as proof. After I asked for her district number to complain. She said there was not a district number. I told her fine I will find a way to contact you on my own that I am not a lier. She than offered to send me a new pizza for free I didn’t want it i was so pissed. I can see there being a mistake or mix up but to infer I’m lieng when I have a confirmation email is ridiculous. This is the worst customer service I have ever received.

  1796. I called customer service and filed a complaint and not too long ago I got a call from the store I complained about. Just wondering why they were calling me. Do you tell them who called and give out their personal numbers? I did not pick up the call but, it is saved on my phone as a missed call. Needless to say, I’m furious! Not only will I never go back to the Crossett Arkansas Pizza Hut, I will never again do any business with any Pizza Hut EVER! How else did they get my cell?

  1797. Last weekend I placed a order that I never recieved. I filed a claim and no one ever got back w| me. I called the store from which I placed the order and the manager had the pizza I ordered sent out to me but didn’t send me the brownie I ordered. I am so not satisfied w| the service at the Pizza Hut I recently visited. I don’t think I’ll be goin there anytime soon. I would love it if I could get a free pizza sent out to me today along w| my brownie. The representative told me I would hear from them in 3 days it has now been a week.

  1798. I ordered from the Napoleon Ohio Pizza Hut early on Super Bowl Sunday to be picked up at 6:00 that night. I know it was Super Bowl Sunday and that the store would be packed, I planned to go through the drive through to pick it up. We ordered from the $5 menu and for the first time in 5 years we were NOT HAPPY with our order. The pizza was VERY greasy, the chicken alfredo pasta was cold that the cheese had hardened on the top, the cookie was really crunchy when in the past they have been warm and melty and the only thing that was decent was the wings. The drive through line was backed up and it took 33 min and 13 seconds to get to the window and then another 8 mins to receive my food. You could tell through the window that they had missed placed food and my wings were not ready yet.
    The next day I called around 3 o’clock on my way home from work and spoke with a manager about our experience. I was informed by the afternoon manager that she would talk to the evening shift to and I would be granted a credit to my account.
    So, I called about an hour ago to check to see what was credited to me. The manager looked up my phone and informed me that there had been no credit applied to my account! I did not wish to argue with this person seeing that they probably weren’t the one I talked to on that Monday. I figured I could get better results from you!

  1799. It’s been a long time since we’ve ordered pizza anywhere and it came hot and fresh. We ordered the stuffed crust and it is delicious. Just want to compliment the Decatur, Il store on William St. The delivery driver was friendly too. I hate wasting my money on not so great food. Definitely will be ordering again soon.

  1800. I ordered my pizza online and then I got it home it was cold, missing the flavored crust, about 10 pieces of beef on it, and very little Sauce and cheese.the cheese sticks where over cooked it all just came off in one piece Not happy

  1801. Order number 3160213184137001181316731
    Placed the order and received confirmation email. There is a blizzard outside so decided to pick up instead of waiting the 3 hour wait time, order 1 hours wait time. Got there about 30 mins early, paid and waited. After another 40 mins someone tells me ” we aren’t making garlic knot pizza here”. WHAT!!! I’ve been here for almost and hour and you’re just telling me this! Didn’t they know this when I was paying for my pizza!!! The WORST SERVICE EVER!!!! I’m cold wet and my kids still don’t have dinner and it’s now 9:00pm!!! This is a bunch of crap!!
    Pizza Hut got it together!!!

  1802. We had Pizza delivery tonight from Belvidere, Illinois Pizza Hut. It was lousy. Barely any chesee or tomato sauce. Don’t think k we will order again.

  1803. The car could not speak English well we asked for delivery and when it did not show up we called back and got a very rude person and hung up the phone on us.

  1804. On 2.13.16, I ordered a pizza online from the Memorial Blvd. Location in Murfreesboro, Tn. I received a confirmation email as well as a confirmation number. The online screen and email stated that I would receive my order by 9:36pm. By 10pm it had not yet arrived and I began calling the store to find out why. I was disconnected the first call. Second call, it rang so long that it went to a call center that could not assist me. I finally got through to the store on the 3rd call. A female answered the phone. I explained my situation to her. She kept telling me that she could not find my order. I told her that I had a confirmation number, confirmation email, and a screen shot of my confirmation that the order was placed and my friends account had been charged. She repeatedly asked me if I called the right store. If I ordered from the right store. She refused to lpoke up my confirmation number. I asked how she was going to reimburse me and all she would say is I’m sorry. I don’t know what to do. I asked for a manager and was told there was not one present. I have been charged. I never received a pizza. I was treated as if it was all a big joke and as though they had no time or desire to remedy my situation. I would like to be contacted with a remedy to this problem immediately. If I am not going receive what I was charged for thenow I want to be reimbursed. This has been the poorest customer experience that I have ever had and I am a manager for the largest retailer in the United States.

  1805. (Annapolis Rd, Severn, Md)

    I ordered two pizzas online for delivery (two med for $6.99 each). The first order ended before I was done the second pizza, and showed the second pizza as only two toppings but I wanted more. So I thought I was editing the second one but it showed in my order three pizzas with a $30.00 total. I then closed that page and went onto the site again and started completely over. That order showed okay so I paid with my debit card and the time I was given was 42 minutes.

    When it finally arrived almost an hour later the second pizza had white sauce and only two toppings. I called and spoke with the manager who argued that I ordered that pizza. I told him what happened and he insisted that was what I ordered. He finally offered to send another pizza and asked what I wanted on it, and said that it would take another hour for it to be delivered. I said okay. I said I wanted cheese, pepperoni, sausage, extra diced tomato sauce, black olives, extra mushrooms, and extra banana peppers. It arrived with no black olives, hardly any sauce and it didn’t seem like extra mushrooms or extra banana peppers. There may have been extra, but compared to the other pizza I ordered with extra mushrooms, didn’t look like extra on mine.

    I didn’t call the manager back a second time as I knew he was busy and it wouldn’t have accomplished anything. However, I think it’s important that customer service be made aware of what’s happening in order to make Pizza Hut improve their service.
    (I tried to type in my comments on the feedback page but somehow inadvertently got off that page and lost my comments. Then typed them in on an email page but the same thing happened. The feedback page is huge with all negative experiences. Do you actually read all of them or just offer the feedback to allow customers to rant?)

    I suggest That Pizza Hut:
    (1) completely change format of their online site. It’s hard to use when the items on the page move around every time something is clicked on. Fancy site doesn’t cut it. Efficiency and ease of use for customers should be top priority;
    (2) Make possible the deletion of an item on the order, instead of just an edit;
    (3) Better train employees to prepare and cook pizzas as ordered (extra when requested, etc.;
    (4) Train employees and managers on better customer service;
    (5) Hire more employees to make and deliver in a timelier fashion before Pizza Hut loses too many customers.

    Pizza Hut used to be great. Now it leaves a lot to be desired.

    PS I don’t order very often because last year they delivered two pizzas that had been turned or dropped on their side as the sauce and toppings were all on one side and off the crust in a big mess. They did bring out two more that were okay but this kind of service has to lose Pizza Hut money and customers.

    Learn from Dominos.

    Sincerely,

    Alice Googe

  1806. Good evening. My husband just returned home with our carry out order only to open it and find that they made our classic cheese pizza…..wrong. A very simple one, and they didn’t put the marinara sauce on it even though it was clearly stated on the order. Seeing as we don’t live close to the restaurant, this was super disappointing.

  1807. I ordered at 615pm on 2/14/16 for carryout. I received an email stating my order would be ready at 646pm. When getting there I was asked to pull asidea for 10 mins., it is now 701pm and I am still waiting…. this is ludicrous! I wish I would have ordered from papa Johns instead!

  1808. My local Pizza Hut has the worst customer service first I order online wich was super easy delivery times are quoted to be 35/45 mins but an hour an 15 mins later that’s crazy to me I under stand it is Valentine’s Day perfectly except able but when you aren’t able to get ahold of any one that’s is crap also pizza around @740 pm pizza was luke warm an not fresh also my garlic Parmesan boneless wings were not fresh an warm I only like 8 mins from the store doesn’t make sense

  1809. Hi, this is a Chinese international college student. I really like how you adapt the Chinese food culture in my country China. I used to order a lot of times on-line in China. The delivery service was impressive. I like how you pack the noodle soup by separating the liquid, pickles and noodles into different layers. Besides, you put a silver paper on some hot food to keep the temperature high, which is very exclusive and thoughtful.

  1810. Ordered the heart shaped pizza and brownies for $15.99. Sent my kids to pick up the order, there were no pepperonis on the pizza and the crust was burnt. After “trimming” the burnt crust, we had four (4) slices of pizza to eat. There were three (3) of us. The brownie was delicious though. I’m done with Pizza Hut! Should have followed my first thought and gone to Papa John’s. Happy Valentine’s Day!!

  1811. I picked up a pizza a little before noon today at 1020 Veterans Pkwy. in Clarksville, In. i didn’t check it before I left and that was a mistake.
    i opened it to eat a piece on my way back to work and saw that it was way overcooked. it was a large thin crust with italian sausage and black olives, a pizza I’ve ordered many times before. the crust shattered if pinched, the sausage was dry and dark in color and the olives were dried and shriveled up.
    i immediately returned and asked for a refund. the girl said there was nothing wrong with it and that is the way a thin crust is. I know better. if that was the normal way you cook pizzas I wouldn’t have been there today. she got the manager, Leslie Janes, and got the same story. She did finally offer me a store credit but no refund. According to her if I go back there again to redeem the voucher I will get the same overcooked pizza because that is the way they cook them. I’m not looking forward to a return visit and would like to get a replacement at my choice of locations. I took a couple of pictures on my phone that confirms what I’m telling you but I don’t know how to get them to you. I’m 66 years old and a long time customer. This is the first time I’ve felt compelled to complain. can be reached at 502-939-6753
    Thank You.

  1812. i just spent 15 min. typing the bad experience I had today and hit the post complaint button and the comments disappeared.

  1813. I I placed an order on line at 630pm ant when I was done the delivery time was 745pm.so when I called the pizza location they said delivery time was 2 hrs and 45 minut3es.that is ridiculous. I guess next time I should call before I get Hungary. It’s the location by Wilson rd. I stopped oder the 2 liter drink because I never get it.

  1814. Hi, I ordered pizza on February 22nd , 2016 at 7:09 p.m. I was told pizza would be ready and delivered to my home at ( in Oregon) 8:09 p.m. its 9:46 p.m. still no pizza ,called the shop and was told one excuse after the other , my driver can’t start his car and the other driver is out I said does that mean you’re going to deliver Pizza’s that were made over an hour ago oh no we’ll make new ones and that would be another 20 minutes. No I’m sorry, no discount and for $21 I would think they could at least call people and tell them your order is going to be delayed. I asked why does the online say a time when they don’t do it, I was told by Bruce that they don’t update the time online! poor service, for everything.

  1815. Tonight I ordered dinner for my family and when I went to pick it up, the location was closed. Now I completely understand closing due to the weather, but your website should not allow customers to place orders with a confirmation screen if the store is not open! So now after waiting and then driving to find an empty store, we have to wait another hour for food from somewhere else. It is completely ridiculous and unacceptable that with today technology, you can’t comprehend a way to put up a closed message on the website when customers are ordering. Just when the food actually gets impressive, the customer service starts to decline. Very disapointing.
    Location: rochester ny

  1816. I tried to order pizza on line your Web site kept crashing big diffrence in $11 on line large Supreme pizza and $18 calling the store direct this is very upsetting please fix your Web site
    Thank you

  1817. I don’t understand why Pizza Hut would sink money into a restaurant and not do the maintenance on the building that needs to be done monthly. I live in St. Marys Ga where a recent Pizza Hut went under some renovations to take out old carpet that if you walked over your shoes would stick to the floor. So I am writing you to tell you that this local Pizza Hut needs to change the filters maybe twice a month because from I seen you you cleaned up the restaurant but you didn’t fix the maintenance side of running a restaurant.

  1818. Clean up your restaurant in St Marys Ga location and I will not stop writing about how nasty it is to see a very dirty filter in this restaurant. Maintenance needs to be looked at bi-weekly not monthly.
    This is disgusting

  1819. I ordered online this afternoon and my husband went to pick our order up. Only to be told that they don’t take online orders. Then WHY is ther an online order menu. That told me they had taken my order?

  1820. I would like to start by saying we love your pizza, until last night 2/15/16. We ordered a medium 2 topping pizza and a salad and paid $22.42 and both of us got severly sick after we ate. First off, I ordered the food at 5:00 and we got the order at 5:15 which I thought was too fast. When we got the pizza in the house and looked at it, it didn’t look fresh at all and neither did the salad, but that was our dinner and we didn’t think that it would make us sick. Any other time we have ever ordered from you it took 45 minutes and was always hot and fresh and the salad was always fresh too. I don’t know what happened this time but I do know that we are extremely disappointed and won’t eat at pizza hut again. We would appreciate a response from you.

    Thank you,
    Rick and Toni Figliolo
    618 Rock Creek Court
    Festus, MO 63028

  1821. Your website must have accurate delivey times. Please improve. Or allow the stores to disable the delivery option. Schedule for delivery at 8:06pm only to call at 8:30pm to find out my prepaid order is now only leaving the store. Im sure it will be cold. But just a tip of advancement for your stores. Disable the delivery option for under staffed stores. Thanks!

  1822. My wife and I ordered that garlic knot pizza. It looked incredible on the commercial but when we received it, it was nothing short of dissapointment. The garlic knots were overly dry, the pizza was also dry, the maranara was sour. Not to mention the total price for pizza and delivery of one pizza cost me $18. This is not what I was hoping for. We were very let down.

  1823. Wow, congrats, I will never order from your company again. Not only is your online ordering 100% useless (can’t get it to find a restaurant), but when I call the store with the complaint and try to use the coupon code over the phone the answer is “sorry, online only”. What a useless cycle. Good job for nothing Pizza Hut, I will continue with Dominos going forward.

  1824. Ordered large 5 topping pizza using pizza hut $10.00. Advised employee I was using coupon. When I went to pick up same, advised me they did not accept coupons at 1805 Aversboro Rd, Garner, NC. If these coupons are not valid, why send them out to local residents. This seems like false advertisement to me, therefore, don’t bother send me anymore. I’m hoping residents in Garner will read this comment.

  1825. I like Pizza Hut, but I don’t like your new call in phone service. I on’t like having to hang up on someone because they start out like a blame robot running 90 mph and can’t understand them because they are running ever word together. Hey Corporate, what was wrong with the individual Pizza Huts answering their phones? I never had problem till you (Corporate) changed things up. Wise up, Change it back.

  1826. IM EXCATLY 1min. DRIVE TIME FROM PIZZA HUT. I CAN JUST ABOUT SEE THEIR SIGN FROM THE PORCH! YET THIS IS SECOND TIME DRIVER GOT LOST AN TOOK OVER AN HOUR!!!!!!. YET ONCE AGAIN I PAID FULL PRICE FOR COLD ASS PIZZA AN PASTA!!!!! PIZZA HUT JUST LOST A CUSTOMER!!!!

  1827. I was an employee of PizzaHut years ago and you product was above the rest and to be quiet frank with you your new cheese ball garlic pepperoni was the worst product you have ever served. Basically this pie was dough and cheese and pepperoni and garlic butter sauce and where is the pizza sauce our pizza had the amount of a very thin sprayed on by paint can of pizza sauce. The pizza pie just tasted like garlic and pepperoni and a little cheese it would of been better if served as a sandwich it was dry and the only thing that made it possible to swallow was the dip marinara sauce. If I was a critic for the food industry you would receive a don’t waste your money folks!! thanks for your time.. V/R DJ Bellemore Tucson, Ariz.

  1828. I placed a delivery order today, February 17th, from my local Pizza Hut. Unfortunately for me it was delivered 30 minutes late and the pizza was stone cold. I don’t know where the delivery person had been.
    This was the Pizza Hut on Maryland Ave. , Hagerstown, MD. 21740. This was my first and probably last delivery order.

  1829. I ordered pizza from your location on buckeye az off watson Blvd for delivery my order should have arrived at 7:13pm my ordered arrived at 7:23pm second my food was cold and third I ordered wings and they forgot them the delivery guy said he was gonna go get the wings and come back I called and spoke to the manager who by the way was very rude when I explained my reason to cancel my order she demanded her pizza back which I was totally ok giving it back but her attitude wasn’t needed

  1830. My order was completely wrong. I ordered traditional wings not breaded mild. I got breaded bbq. The pizza i wanted hand tossed itbwas thin.

  1831. I just placed an order at 5401 N Beach St #3160218130923001182317266 the devliery guy called and stated he had arrived at my place of business, yet sat in his car for more than 15 minutes as if i was supposed to come to him to get MY delivery. I had to instruct security to inform him to get out of his car and deliver the food to the door. I called the store manager to complain and he proceeded to tell me I need to be patient. This type of customer service is outlandish, and I am confussed !

  1832. Left debit card behind when we picked up pizza a week ago. Was not aware until the next day. Looked for it for three days. Assuming pizza Hut would have called me since they have my contact info and debit card on file. Just before cancelling I decided to call put of deperation and was matter of fact told me it was there in a drawer. REALLY? The kicker was when I picked it up the next day the manager washed his hands of it by shrugging his shoulders and shaking g his head with a cocky smile saying it was a different Manger there the week before and doesn’t work there anymore. While I was suggesting they have a better policy regarding left behind cards. to maybe take a whole minute out look the name up in the system. They have no problem looking it up when you order a pizza??? It was his attitude that had me upset. A no Hey sorry for the ball getting dropped!!! Shaking his head like in agreeable at the same time a condicending smiling and shrugging his shoulders. I didn’t find it as funny as he did. God forbid he would say hey sorry. I understand it was my fault it got left behind. But stuffing it in a drawer and wiping their hands of it is not acceptable either.

  1833. I placed a delivery order at 7:41 pm. My order was supposed to be delivered at 8:14 pm. Here it is at 9:30 pm and the order still hasn’t arrived and when I called they said the delivery dry was backed up. This is just unacceptable. I use the Pizza Hut in Mccomb,MS on Anna Drive

  1834. I’m here to let yall know that my bank is going to file a complaint against yall because yall took money off my card ending in 1462 when they tried to stop the payment on Jan 2,2016 yall chager my card $30.89 and when my bank tried to get the money back yall wouldn’t let the money go back and this was done at pizzahut the store number is 3407

  1835. I ordered 2 pizzas online at 5:58pm, received an email confirmation that my order would be ready to be picked up at 6:28pm at the store in Cortland NY I drove 20 minutes to get my pizza, at 6:22 (6 minutes before my pizzas were to be ready) as I pulled into the parking lot, I got a phone call that they were out of the crust that I ordered. I went inside to cancel my order because they obviously hadn’t started it yet and would be another 20 minutes. It took more than 5 minutes to even be acknowledged and was offered nothing for compensation. Terrible customer service!! It’s not the first time customer service has been bad, definitely the last as I will NEVER order a pizza there again.

  1836. 1. Pizza took almost an hour
    2. No where to contact customer service on the mobile website….. Therefore terrible customer service!
    3. Austin MN Pizza Hut always delivers cold food, late, and horribly packaged!!!
    I will stop ordering.
    I’ve given enough chances!
    I have a lot of things I want to say but most contain swear words. I am sick and tired of expecting good pizza and getting my hopes up and my experience being flushed down the toilet!!!!

  1837. Horrible experience, but it’s my fault because I didn’t check my pizza before I left I decided to believe that they were giving me the correct pizza well when I got home my pizza was wrong so I had to drive all the way back to the Pizza Hut and then when I got there they decided that the best option would be to just throw some fresh spinach on the top because that’s all it was missing the manager told me it wasn’t the wrong order they were just missing one of the ingredients and as I told her that means it’s the wrong order she continued to argue with me all the whilepitti gon top of the pizza that I had brought back. She then had the nerve to ask me if I wanted a fresh pizza well of course I do because she just spit all over this one. I will never ever ever use that Pizza Hut again I’m going back to Domino’s

  1838. I ordered online at 7:02pm on 2/19/16 and was notified pizzas would be ready for pick up at 7:57pm. I got there 10 min early because last time they put my pizza on the buffet table and I didn’t want that to happen again. Well after waiting 15 minutes for my turn at the counter they brought out my pies and wings and told me my pizzas were about to come out of oven so I paid my $50.51 and sat down to wait. After 15 min I caught someone’s attention to see if they could check and no they were not ready yet. Again after another 15 or 20 min I asked again if they could check for my pizzas and I heard a guy say yes!!!! Whew I thought finally. Do you know I still had to wait another 12 min and ask again before I was given my order???? By this time my husband’s wings were cold and so was the cheese pizza. The only hot one was the pepperoni. Oh, and neither had the Hut’s fave seasoning I had requested either. I will never visit the Warrior,AL Pizza Hut again. My order confirmation # is 3160219190224001182010699 if that helps validate my very poor experience.

  1839. I have had 3 Bad experience with Pizza Hut the first one with hair in my pizza I call the store manager was rude wouldn’t even refund my money told me to give me the pizza back and he’ll give me another pizza the second time I called two hours in advance so I can have my pizza on time which it was 45 minutes late they never accommodate me then either the third time it told me it would be here at7:17 didn’t get here till 25 minutes after can’t call the store to complain because they do nothing my son will only eat from Pizza Hut so I would love someone to try to change that store I am an unsatisfied customer

  1840. Tried three different devices and locations to try and order online. Apparently trouble with Pizza Hut website. Tried to call and get online deal, however was told deal was online only. Hello…online NOT working. Not a happy camper.

  1841. I live in culperer va 22701. I love pizza a lot and order frequently. I like pizza Hut a lot. But every time I try to call in to place an order I get put on hold. For instance I called in tonight and was placed on hold. After 15 minutes I hung up. Called back in got put on hold for another 15 minutes I finally hung up and ordered from your competition. I like pizza Hut but this problem had happened to me so much I guess I will just give up on pizza Hut and give my business to papa johns. Just thought I would let you know about the horrible customer service.

  1842. Ordered pizzas online. When I picked up my order it was not correct. Manager refused to even attempt to correct my order! HORRIBLE CUSTOMER service at Pizza Hit on Orangeburg in Modesto, CA. Refused to give me contact info to file a complaint. The rude managers name was Patrice.

  1843. AAAAND they failed to cut my dang bread sticks!!! What part of bread sticks did they not understand, it was a bread loaf! Horrible. Never again. I’d rather go eat Lil Caesars than deal with them again!

  1844. On 2/19/16 I visited your store in Lutz, FL. The store phone number is 813-948-7788. I personally met Jeremiah unit #004627 who took my order for a large pepperoni stuff crust pizza with extra cheese. The bill came to $16.42, ticket numerous 24, register #5 at 3:17pm. Jeremiah did a great job taking my order and I left him a $4 tip. My bill was then $20.42. I am extremely upset to find that PIZZA HUT billed my bank account $36.84!! On 2/20/16 I called the store to complain and asked to speak to a manager about the improper transaction. I was told he was busy!! Too busy to take a serious complaint I felt was theft from my bank account? I told the young man I was not mad at him but but I was even more furious with the fact I was blown off by the manager. The young man asked me to wait and finally pulled Jeremiah on the phone. Jeremiah remembered it was ticket #24 and told me it was a data entry mishap and I will be reimbursed. I like Jeremiah, he’s a nice gentleman but I feel deep down it was not a mistake! There is a huge difference between $4 and $20. This pizza hut has been in operation for a long time, I will not enjoy Pizza Hut pizza again. EXTREMELY DISAPPOINTED!!

  1845. I ordered pizza and a drink. I was delivered a pizza no drink. I asked the driver if I ordered a drink and he told me it wasn’t on the receipt. He kept the itemized copy so I had no option but to trust him. He was already late and I assumed that no respectable person would look me in the eyes and lie to me on my own front porch especially after I added a tip to the total. Needless to say I looked back at the order I placed online and I realized I had ordered a 2 liter Pepsi! I called the Riverside Dr Pizza Hut in Danville Va and spoke with the manger and explained the situation. I was told that he would take care of it. So…..here it is almost an hour later and they still haven’t delivered my 2 liter! Not only is that piss poor customer service but it should be considered theft! I over paid for a two liter that I didn’t get and ate cold overrated generic tasting pizza. I will never order anything from Pizza Hut again. I would still like to receive the 2 liter that I paid for!

  1846. I went to pick up my pizzas and I looked in the back and saw that the pizza maker was not wearing gloves-YUCK. Also, I was given someone else’s pizza (my receipt was correct so I know that this was the case.) Finally, I found two hairs in my pizza-DOUBLE YUCK! We always get our pizza at Pizza Hut-rethinking this.

  1847. I placed an order online for a large pan meat lovers pizza, 8 piece wing and browni . I received a call 15 minutes before it was due to be delivered informing me they were out of pan pizza. I spoke with the manager Marand . I asked her if I could get the pizza stuff crust instead and she informed me there was a price chang . I declined and canceled the orde . After speaking with my family I decided to keep the order and called back asked for Maranda and was put on hold for over 8 minute . I called back on a different line and the manager answered the phone, when I asked her how was it possible for her to answer the line but I had been on hold for over 8 mins. She hung up the phone in my fac . I decided to not place another order because I didn’t trust receiving food from her with such behavio . I will never order from this location again unless I know that Maranda is not workin . Please work on the customer service at this location.

  1848. After many years of being a loyal customer, I think I’m done with Pizza Hut. A) quality – I always request extra, extra sauce and cheese. Last several times I get a pizza with almost none of either. B) time. The other night I ordered and by the time it arrived, almost an hour & a half later, I was sound asleep. Just ordered today & again wait is about 1 1/2 hours. That is absolutely ridiculous. And, I haven’t checked my account, but betting I got charged for the pizza I fell asleep waiting forever for.

  1849. Follow up …forgot to mention it took me almost 30 min of Google searching just to find a way to contact customer service instead of getting routed back to place an order.

  1850. Horrible delivery service at 7815 bellfort Houston tx store #312016
    1 hour late after the relieve time, cold pizza, wings, and no ranch sauce

  1851. I called the 8th St. Odessa, Tx location and was put on hold for 15 mins. I called back and was asked if I could hold “a sec”. Well, the “sec” turned into another 10 mins. I hung up and called back and finally someone answered who as actually interested in taking an order. The I was told the delivery time would be 1 hr 20 mins. I called Papa Johns and someone immediately took my order and I had my pizzas in 20 mins.

  1852. Below is confirmation mail from pizza hut
    Today I ordered pizza but food was not delivered
    I ‘ve waited 4hours
    There was no phone call nothing
    You ruined my day
    I want my money back
    ——————————–
    Thanks, Chan. Your order will be delivered on
    FEBRUARY 22, 1:26 PM
    DELIVERY TO
    8111 SUNSET ROSE DR
    CORONA, CA 92883
    (213) 453-0303
    YOUR PIZZA HUT
    11762 De Palma Road # 1b
    Corona, CA 92883
    (951) 667-4000
    YOUR ORDER – 3160222145632001181026103
    Placed on February 22 at 12:56 PM
    1 Large Stuffed Garlic Knots Pizza, Hut Favorite Crust Flavor
    Specialty Pizza: Pepperoni Lover’s®
    Whole Ingredients: Premium Crushed Tomato Sauce, Extra Sauce, Pepperoni, Extra Cheese
    1 16 piece – Spicy BBQ – Bone-Out
    1 Pepsi® 2 Liter
    Special instructions:
    Order Total: $42.10
    Payment Method: Credit Card
    (REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a credit card imprint and your signature.)
    Pay by Card. Please have your credit card ready to show your delivery person so that we can complete your transaction and get your signature.

  1853. I have tried to have this problem corrected with the outrageous tip that was billed to my account inappropriately by Pizza Hut. Pizza Hut does not make it easy to file a complaint. All I can find is contact the store you visited. That’s the store/manager that took my money. I have no trust in the management. So I’ve decided to contact news channel 8. I’m positive I’m not the only victim after an investigation is done! Thank you for your timely response. It shows you care.

  1854. I have always loved Pizza Hut, and your pizza is by far my favorite, especially your pan pizza. Unfortunately I recently ordered a pizza and was very disappointed. I ordered a pan pizza with ham and mushrooms, and the cheese was in one blob right in the middle of the pizza–cheese covered about half the pizza and got nowhere close to the crust. There were very few pieces of ham, and the crust was quite thin for a pan pizza. In addiction to the physical appearance, the pizza was not warm and the cheese that was there had barely melted. I was very disappointed as this was not the pizza that I was expecting. I will say, the flavor was still good, but the pizza was just very sloppily constructed. Hopefully this does not happen again

  1855. I order 2 medium pizza online. I had a coupon both pizzas came up to 13.50. When I got the email for my pizza it was too later the pizza man was at the door. They had on my receipt 1 medium pizza for 12.71. I called and they were very rude! I told them I don’t want no pizza, a medium pizza at that for 12.71! My family waited over an hour for the pizza at that! Yes I was pissed! We order dominoes instead!

  1856. Our experience with pizza hit in vermilion is very bad in the last two months we tried ordering 3 times and everyone 30 to 40 minutes we get called with an excuse of being out fryers not working and this time we came to pick it and they didn’t have it no call or nothing had to wait an extra 20 minutes for an extra pizza very disappointed

  1857. I got a call saying that ran out of product and if I would like to substitute with double chicken alfredo Tuscani pasta I figured fine I don’t really care for it but others in my household do when I finally get the order the stuffed crust pizza looks horrible and dried out and it’s cold almost like there was no sauce on it and light on the cheese I wish I could send a picture of the pizza

  1858. Yes I purchased a pizza and pasta and cookie pie and they called me to ask about a different sauce any ways they tried tos at I did not pay and I did on the site with my card and I have the emailo f -972-338-7844 recipet

  1859. Unfortunally tonight i decide to order for delivery some pizza hut items, that in the website from my region menu still exists and is right there in the menu. The attendent was since the first minute rushing, not looking like she cared about any what i wanted, when i mention the items that have in the menu that apparently doesnt have anymore i was answer with sarcasm. I had 4 orders to make and every one after i say would be rushed to are u done or thats it.
    After that i called back trying to contact a manager to explain the situation and try to show that i was unhappy with the service, but what he said insteed is scream and make sure i wasnt getting the item and that he would not even care about me making review or trying to make business like that enjoyable.
    I have degree in international business and finishing my MBA in management. I just wanted to communicate facts like that because i think shouldnt ne accpet in a good organization.

    Pizza hut from Troy Al, 36081.
    I hope i can be for any help.

  1860. TV ADD IN LA AREA TOTAL LIES AND SCAMME , NO SUCH A THING AS $5 WHEN YOU BUY 2 , BEEN TOLD BY THEIR MGR AT THEIR STORE ON SHERMAN WAY AND SHOUP
    DON’T WASTE YOUR TIME GOING TO PAZZA HOT TOTAL SCAMMI WILL REPORT THEM TO THE BETTER BUSINESS AND THE STATE ..

  1861. Last night was the 3rd time I have attempted to order pizza from you. We are in the delivery area and have contacted you different times of the day. The last 3 times we have tried to use your company; which we do enjoy better. We are notified that they do not have a driver or they have left for the night. My wife has my vehicle in the evenings and delivery is my only option. I don’t understand if your open till 11 or 12 why you wouldn’t keep them staffed there till you close. I wouldn’t complain but it’s not the first time!

  1862. For the record my account was reimbursed $16.42. Also for the record I’m done with Pizza Hut. I do not appreciate your business style customer service. Jeremiah provided great customer contact but your company as a whole leaves very little to be desired. Way too many pizza places out there with better quality and I’m sure better customer relations!

  1863. Twice in two weeks come into Pizza Hut in Elreno ok at 9 pm and the salad bar already cleaned up and put away. But tonight 2/24/16 we got a special treat….the kitchen help decided to drop the F bomb several times and curse loudly while we’re trying to eat with our 11 year old daughter.

  1864. I’ve been a regular customer at the tyrone PA pizza hut for over a year now. The service has been great. I know all the employees except for the new management jesse and his friend who he recently, hired tom. Since the change of management I notice jesse is very unprofessional and has been rude to his employees and wonders off when I ask to speak with him. I saw him wondering outside suspiciously and when I went around him he had a strange aroma to him and could not function like a manager should. Him and Tom disappear together and I’ve notice they are abusing their position. Again the rest of the staff are fine but I see a disturbance in the great employees I’ve felt with for the longest time. Please make a change to the poor management and restore this establishment to what it was just a short time ago. Please email me with any questions I’ll be glad to help resolve this issue in anyway thank you. Matt hall

  1865. My son is ready to boycott Pizza Hut! He loves chocolate Dunkers. We called to order pizza and ordered choc Dunkers we were told they were out of stock. The next time – and we order often- I called a different location I again ordered pizza and added choc Dunkers to my order the person told me they had been discontinued!! WHAT ???? Why in the world would these be discontinued??? Please help? Please use this email. Last post had wrong email.

  1866. I ordered 2 pepperoni pizzas with BBQ drizzle. They were both very over cooked and neither has BBQ drizzle. Very disappointing!

  1867. I have been sitting here in this pizza hut in corbin ky for over 45 minutes. My order was put in at 6:37 as shown on the receipt. It is ridiculous thst it is taking this long to get just a stuffed crust pepperoni pizza!

  1868. I just want you to know how much I hate that I have to call a number that says its local and end up with some guy from Texas who puts me on hold for 12 minutes well my order has already been processed and now my food is sitting there well the rest of my order is being cooked because I couldn’t get ahold of my local store to tell them I needed to add to my order. There is no reason I should be put on hold by a man in Texas or wherever he’s from when I’m 4 blocks away from my local store and now I have to wait 45 minutes for a 15 minute purchase supposedly you guys advertise 15-minute pizza but yet after being on hold for 12 minutes by the time I actually call back and get ahold of somebody 6 minutes again I know it waiting 45 minutes for a pizza that was supposed to take 15 minutes just to be able to complete my order cuz your online service kept messing up. I HATE your call center. I think personal service makes people want to order and after this, i remember why its been over a year since my last order amd this WILL BE the last time i EVER order again. What a freaken joke…

  1869. I have always loved Pizza Hut but as of today I will never go back to one of you’re restaurants. I will make sure to inform everyone I come in contact with to avoid this company. I am referring to my terrible experience with one of you’re employees at the speedway store off of crawfordsville road. The women I spoke to on the phone said that the buffet ended at 130 and said it was done now but it was only 118. I then tried to place an order and she told me I could not change my cinnamon sticks on the 10$ dinner box to breadsticks. I even offered to pay extra but only to be met by a rude employee telling me no. This is sad you have people representing your company in this manner.

  1870. Order Number : 3160226212158001182030207
    And I ordered my two medium pizzas on 2/26/2016 at 9:21 pm and my pizzas got to me at 10:30 when the eta was 10:07. I ordered from the Pizza Hut located at 8157 Highway 65 No Spring Lake Park, MN 55432 phone number 763-785-0085 I talk to Wayne. I ordered a medium 6.99 any topping pizza and I ordered half beef and pineapple and half spinach and beef my pizzas were both cold 1 and 2 I opened one box and there literally was a PILE on spinach on sitting on top of my pizza. I didn’t ask for a pizza with a pile of spinach on the side. I get Pizza Hut ALL the time and when I called him about what I received he (Wayne) said that’s how we do it. I will NOT be ordering from them again!!!

  1871. Me and two of my friends had gone to the madisonville ky Pizza Hut last night and it was the worst experience I’ve ever came in contact with it took us forever to get seated of waiter never checked up on us the phones kept ringing and no one would bother answering them and they wasn’t busy then u have a waitress screaming I ain’t busting my ducking tables

  1872. I tried to enter your customers survey marketed on your purchase receipt in order to receive $10.00 off of my next purchase. The needed information are not readable like the store number or total amount.

  1873. I ordered online today for my childrens lunch from the dunmore pa location for delivery. One cheese pizza and an order of chicken alfredo pasta. It came on time just fine. But when i opened the pizza box it was charred!!!!! So burnt my kids wouldnt touch it. I had to make them pb&j. They were not happy. I cannot find an email address to send the pictures. We were not pleased.

  1874. I just picked up a carry out at your beaver dam, wi store. I don’t know what to do. The pizza is severely undercooked.soggy,raw dough flavor. Meat doesn’t taste cooked. Cheese in crust isn’t even melted.I am trying to recook it at home. I would always rather have pizza Hut than domino’s! ! It is always perfect. This is my first time at the new store since it moved. I highly doubt I will eat there again. A waste of a $30.60 order. Very disappointed
    Charles

  1875. I placed an order at telephone #770 968-6644. At 7:41pm, let me begin by saying the girl who took my order was gross, she was smacking her gum and as she took my order she was chewing gum and was making noise like mmmmmyummmm smack smack on her gum. Gross and unprofessional! I asked her are you next to Krogers on Jonesboro Rd? She replied, yes. I placed my order and she said it be ready at 8:11pm and she still was smacking the gum. i showed at 8:15pm to the one on Jonesboro Rd, my order was not saved or placed the girl said. I was apalled. I was not going to wait Another 25 minutes, are you kidding. As I left to drive to Marcos Pizza, i called that original number it rang , went to hold option for 10 min!!! Then the system said the number is disconnected, wth? Pizza hut is a dissapointment. Terrible service. I will never order from you guys. I will rather gonto Marcosbor Pizzahut. Lack of responsibility, profressionalism and accountability. I will tell everyone. In addition, if was like a treasure hunt finding this website to make a complaint which explains why the personel.

  1876. We have done business for years with your Inglewood Nashville TN location. We had called in our orders and then picked up our order at the location. Then we had told them they did not deliver here and they had agreed to start delivering to us. We always had a good size order and tipped well. We called in our order tonight and was told they would not deliver. My husband said ok he will pick it up on his way in. I called to place a new order. Shamiya said they would deliver. I said you promise they will deliver. She said yes and it would be an hour. We waited an hour and our pizza had not arrived. I called and was told it was cancelled as undilverable and they said that they had tried to call to tell us. NO ONE CALLED. We do not live in the housing projects. New houses and condos are being built all around us. My husband was so upset we went to another restaurant. Nashville is growing very fast. Why do we have to go through all this. Why can’t we just get a pizza. The other manager had put on our file that they delivered here. Clay Tidwell said he was the interim manager and will not deliver here.

  1877. First of all I love Pizza Hut! My family and I love Pizza Hut and we often order online and have food delivered. Tonight I am so disappointed, this is by far the worst meal that I’ve ever had from Pizza Hut! I ordered a medium pizza with extra sauce and spinach and a 8 piece boneless buffalo wings, and a brownie. The pizza showed up dry with the spinach just threw on top of there like it was a side salad and the wings didn’t even have buffalo sauce! We were so disappointed because we love the taste of the wings and the pizza together! I even called the store that delivered and the young lady said with a attitude “that’s the way you ordered it online” I said wow ok if you say so and proceeded to email you guys! I will never ever order online if this is the type of service that I will receive! I am so disappointed! We didn’t even eat the brownie we tossed it out in disgust!

  1878. My experiences with the location on camp wisdom road in Dallas have been horrible. The customer service of the employees is very rude. I placed an order around 5:21pm and when 9:00 pm came , I still did not receive my order. I will not plan to do any more services with this facility.

  1879. I was at the new beaver dam wi location yesterday and ordered a mushroom and sausage garlic knot pizza with 2 20Oz sodas. I got it to go and took it home. The first bite I took tasted delicious until I pulled out a chunk out sausage and cheese with a giant hair running all through it. You could tell it had been baked right into the ingredients. I have a pic of it if you would like to see it. Needless to say I couldn’t eat any more of the pizza after that. I was pretty disappointed after that. Not sure if I’ll come back, sanitation is very important to me as I work in the food industry also.

  1880. I ordered pizza cheese only with extra cheese and light sauce. What I got was far from that. The one girl at window couldn’t find order for guy in front of me it took 25 mins to find his order and get it out window while at least 5 or 6 others waited in line. Then when I get home our pizza is made poorly. I have pictures of them for proof.

  1881. My last 4 orders at this location have been horrible. Today I had it, waiting for over 40 mins in store after my expected pick up time. I asked who the store manager was, she said it was the one here now, I ask to speak to her and she refused! She had stepped out to check on the pizzas in oven once looked around, saw all the people waiting for there orders and just went to the back! I’m a retail store manager myself and I know that if I would IGNORE my guest I would not have my job. The young lady in front keep apologizing, but did not offer any kind of discount or anything. The owner of this location should really look into the manager they have running it. Armisha was the manager on site, at #026615 location. All she was doing when she did get involved was yell at her employees where everyone in the store could hear. Your SM lacks professionalism and guest service. I will no longer return to this location again. I will drive out of my way if I ever want Pizza Hut again. Please feel to contact me..
    Rose Romero my order number was#0109..on 2/28/16 at 5:52pm

  1882. Ordered online a week and a half ago for a pre-order. We ordered two pizzas, breadsticks, wings and honey sriracha sticks. When the order arrived we got two pizzas and a block of bread that was not pre cut nor had seasoning. We were missing our other sticks and wings. We called back and they were out of the sriracha and couldn’t fulfill that order and the wings would be an hour and a half wait! Finally the manager called back and said they’d be out of the honey sriracha for a couple months and could send the wings. When we got it it was
    Soggy and cold she said we would get a full refund but that was $54 wasted that I never saw again. We’ve been ordering from Pizza Hut since I was 6 and the last few times have been terrible with wrong items, uncooked pizza or quoted two hour wait times.

  1883. Had the absolute worst experience!! 1. I was not even acknowledged when I went in to pick up my online order for FIFTEEN minutes.
    2. When she finally came to the register, I asked her if the pizzas would still be hot since they had been sitting on the counter forever… She says (and I quote) ‘I don’t know, I don’t know when he cut them’!!!! What?!?!?! Terrible, terrible customer service!

  1884. What happened to the Pizza Hut I grew up loving? Irwin, Pa Pizza Hut is dirty, dusty, bathroom was disgusting. The pizza was so thin it had holes in the bottom and fell apart when I picked up my slice. They did not have the new garlic knot pizza advertised on TV, said they “were out of it” . Then said they were out of stuffed crust, then the waitress said they had stuffed crust. We ordered a large pepperoni stuffed crust pizza. When it came it was not the same as other pizza huts we have had multiple times. This was a large pizza that the staff just rolled up the crust area and put cheese in it. But they stretched the pizza too much and caused the crust to have holes and not hold up. They served our large pizza on a much smaller pan then we are use too.

  1885. I took my daughter who is going on six months pregnant to pizza hut in Jamestown Tennessee today. She had been craving hot wings so we choose to eat there. After being seated and have our drinks my daughter waited about 15 min to use the female restroom. I would of liked to have been able to wash my hands before eating as many people do. Sadly an employee was in the female restroom the whole time spraying hairspray on her hair. It was to the excess that it was coming out the door. I knocked on the door. The female employe replyed someone’s in here use the mens. So my daughter did use the mens she had to put paper towels down on the floor due to the pee on the floor but she used it. When we sat back down the employee was still spraying her hair on the CLOCK. Her husband harrased us. He was waiting on her to get out of the bathroom. At this point enough was enough we cancelled our order and offered to pay for our drinks. I talked to the manager her name is sandy she was very disrespectful and rude. She took up for her asinine employee and the husband. She offered no apology.
    I will never eat at pizza hut again. Ever!!!! The customer is always right and most service industries Honor that code of business ethics. I have never been treated so poorly at a place I have so much money to in my life.
    The employee spraying her hair fumes going onto the open bar should of been reprimanded. She should of been talked to about to be ready for work before coming to work and playing in the bathroom and bringing her loud mouth half witted husband to jump onto paying customers. But with managment being rude to customers it’s highly unlikely an employee would care.

  1886. I received this offer (free medium pizza) because the last order I placed, at this location (6420 fm 1960), was messed up. So I placed another order from Pizza Hut to give them another chance and what do you know… They messed up my order again! When is this going to stop? I would suggest I just stop ordering from y’all but what will that solve? Other people’s orders will just get messed up. I’m very disappointed and this is very inconvenient for me because when I called to let them know they tell me I’ll just have to wait another 30-45 minutes for my wings. I expect to hear back from someone who has some kind of authority and will make some changes at this location.

  1887. Made an online order today 3/1/2016 and received my order in good time, but the food was cold. Than I realized I hadn’t gotten my blue cheese. I called the store back and they said they’d send it out but 30 minutes later I figured they weren’t coming. Took them 45 minutes to come back, and by that time they were closed so when the guy only brought me one even though I ordered 2, I couldnt tell them that I had paid extra for 2 blue cheese’ which isn’t that serious but considering I got my food cold than had to wait 45 minutes to even eat my wings which got colder, I’m pretty upset.

  1888. I’m working out in Freeport, Tx. and looked yall up so I could Place an order for the crew working out here with me and I place my order the young lady took my order credit card information address etc and when I went up to the gate to wait for him around the time they were supposed to show up nobody ever showed up so I called and they said my order must have been lost they told me to hold to speak to manager and after 4 calls and 43 mins later someone named Reginald finally picked up the phone and told me sorry the freeport pizza hut is permanently closed and there was nothing he could do about it. So now I’m here with a hungry crew who has to skip lunch and the worst customer service I’ve ever experienced anywhere. So I had to order from dominoes and that’s sad cause I always order from yall out of Pasadena, Tx. so unless yall want to lose me n my family as a customer permanently I will expect to hear back from yall with some sort of resolution.

  1889. Good afternoon! I placed an order from the Yorktown Pizza Hut located on Victory Blvd on Sunday evening (February 28) at 8:00pm. I ordered a big box deal (3 mediums) and a stuffed crust pepperoni. The order was scheduled to be ready at 8:20. My husband arrived to find that our order was not ready. It was almost 25 minutes later before our order was ready. When he arrived home which is no more than 7 minutes all of our food was ice cold. Dinner was not enjoyable!
    We order from this establishment often but we may have to reconsider where we will order our pizza from in the future.

  1890. Just had the worst online experience ever on your web site, trying to order my free cheese sticks (email 2/18) and a stuffed crust pizza. Logged in 3 different times, called the store twice, over an hour trying to combine the two. Absolutely terrible web site, could not add my pizza to the free breadstick order, then ordered the pizza and could not add the cheese sticks with just choosing the cheese sticks or by adding the promo code from the email.
    Probably will not order again. Then to boot you cannot chose customer service online when logged into my account, just the Spanish option under Customer Service. Had to log into this site @ contactcustomerservicenow.com to send my complaint. Probably will not here any response back from Pizza Hut or will they offer any restitution. Totally frustrated. Sad because I love their pizza and most likely will not order again. Promo code for my cheese sticks was AX6PY8FQ9UA5. So much for signing up to the hut.

  1891. Today at exactly 8:55 pm I called your fish hatchery location in fitchburg wi to deliver a 16 piece boneless chicken and fries to 2101 post. I’m right up the street so I told them to take your time and make it fresh please. Now if you check my order history I order this all the time same exact thing. When my food came the cheese was freezing the fries was very cold and the chicken no temp at all no type of heat at all and not only that I didnt have a 16 piece it was missing some.

  1892. Today at about 10 PM I ordered a 16 piece of boneless chicken and fries with a side of cheese when they arrived everything was cold the cheese was refrigerator cold the fries were cold and the chicken was Room temp. Not only was my food cold but my chicken was not a full 16 piece. When I receive my food I called the store and spoke with the manager hhis words exactly in a very dry tone was’What do you want me to do? Now you can come get this chicken n fries anytime and I would like my money back as well as my tip. This horrible I order from you guys all the time and order the exact same thing please contact me as soon as possible. And by the way you really need people working for your company who knows what customer service is.

  1893. I ordered a pan pizza paid the extra money and received a hand tossed pizza tried to call but was hung up on I have pictures of my pizza and order

  1894. I placed a lg order was to be delivered by 7:22 approximately an hour after I placed the order..well it was 25 min later than that when it arrived, warm not hot. Missing my hut flavored breadsticks and no dipping sauces. We caught the driver before leaving and were told to call the store..I keep trying, but have been on hold for abt 25 min now. This is the 2nd time I have placed a lg order with this store the last time I waited more than an hour and a half to be delivered burned pizza..I finally got through, they are bringing my missing food, but I’m very unhappy with this store,and the attitudes of management and the workers.

  1895. Wow we ordered two pizzas pepperoni make sure no onions because allergic to them what did I get double onion . I’m going back to papa John’s you’re company is a joke this is third time got order wrong . from Texas conroe and loop 336 . you guys are a joke

  1896. Was planning on going to Pizza Hut in Bad Axe for dinner. We got there. My son is in a electric wheelchair and the sidewalks were NOT cleaned off to get to the door. Was very disappointed. So we went to a different a place to eat. You lost my business. I will have to think about coming back or maybe NOT come back.

  1897. Ticket #0054 on 2/18/16 4:21 P.M. website entry. Spent $22.00 on order and entire order was incorrect & not fully cooked. Have not been back since this date. Sad because we are regular customers. I feel Pizza Hut owes me reimbursement or at the very least upper mgmt. need be aware of this. Having worked on the mgmt. level , we ALWAYS encouraged customer feedback & ALWAYS did the best to right the wrong.

  1898. I went to Pizza Hut today,to the drive in window,when the girl opened window and I gave my order,a man I guess the manager yelled at her and said don’t answer the bell,they can come in our customers inside come first,she took my order said it would be 20 minutes, so I went in, I almost left as a customer I don’t think we should treated like you don’t want our business, there are too many other pizza places to go to, so I will other them again

  1899. When to Pizza Hut today to drive in window,said ring bell, the whole bell was exposed wire, with a piece of plastic to push, when employee opened the window,yelled,very loud,don’t answer the bell, take care of customers inside first,but she took my order,but I had to go in, waited about 25 minutes, will not go back to a place that yells about you coming to window,if they don’t want you to use it close it off

  1900. In little rock arkansas on west markham no service bread sticks come out after we had eaten had to go and ask for drinks and ask 3 times for a manager.

  1901. Went to the store I. Lake park ga . Order our food 40 minutes later waitress came back to our table to ask what we order . People that came in after us was getting their food . This store needs a new crew .

  1902. Ok so tonight I order from the Red Oak Pizza Hut When it gets here, the wings are wrong and there is no sauce for my cheese sticks. Also, two different ticket numbers on food.
    Call them(speak to Amber) and she asks me to repeat what’s wrong with the order so I did. Said it would be replaced. So guy just brought those two things and they put it in a bag. BBQ sauce all over the dented box of chicken wings, wings not even covered in sauce. SERIOUSLY?

  1903. Why is it when you order wings you are charged 50 cents for dipping sauces? I mean even at McDonald’s you get two free with chicken nuggets. Lost my business.

  1904. Pretty ticked off ordered delivery online for them to call back ten fifteen minutes later to tell me they could not deliver the order. And of course you will not compensate any of your customers. I order as a regular online never again. Church st lowell mass location

  1905. My Pizza Hut order was very disappointing ! I ordered 2 medium pizzas which were great! The Garlic Knot large pizza was very disappointing !! Not only was it not as in the advertising , but only one of the garlic knots had cheese inside !! It was to say the least very disappointing , whether they were in a hurry when making them or what – hard to say ! I sincerely hope no other customer will be as disappointed as we were ! The store # is 002911 & the time of order was 16:04 on 03/04/16 !
    Best Regards,
    Linda Peters

  1906. We used to order from you several times a month. In the last several months the Montgomery Illinois store hasn’t had what we wanted to order it can’t provide service like delivery. I am very disappointed in this store and won’t be using Pizza Hut anymore.

  1907. Generally we have no problem with Pizza Hut but tonight both pizzas we ordered were burnt and one was very salty. I’m very disappointed.

  1908. Hey, I have tried to reach out to the store but they did not help me and hung up the phone. I had order 2 XL one was chicken , the other was a philly cheese stack, when I got my food, there was barely anything but the sauce, everything on the pizzas fell into the box, it was so messy and unable to eat it, I have called the store but they seem busy and will not pick up my phone call or anything, I have been trying for an hour, this was the only dinner I had and I couldn’t even have it, I am deeply disappointed because this isn’t the first time it had happen, if you guys can help me fix this problem so I can finally have my dinner that would be great, again I’m sorry to be writing this but this isn’t the first time it had happen. Thanks

  1909. I had the worst recent experience first the driver called me and said he couldn’t find my residence although they deliver all the time then when he called because he couldn’t find my apt he had a really bad attitude then I called the manager to complain about his attitude and he had the same one he never apologized or anything he actually told me the driver didn’t want to come to my residence because he couldn’t find it and that I would have to wait another hour for another driver but he didn’t offer me a discount or nothing he was just so rude like somehow the weather was my fault or that his driver was incompetent and couldn’t my apt I am just so outraged as to how I was treated

  1910. Your store on Youngstown Poland Abe in Ohio is one of the worst pizza huts I’ve ever dealt with I wish I could send u a pic of the pizza I get deliver they r horrible

  1911. I had the worst experience with a pizza delivery in my life last night. So I ordered some pizzas at 7:30 and by 10:15 and still no pizza I finally got ahold of the pizza place and the lady was telling me it will be about 39 more minutes. I said well I don’t think it should take 3 hours for a pizza and she said well yeah it’s raining so that’s about right. She was rude, she acted like it was no big deal and didn’t even say sorry one time. So totally didn’t care or anything, so I said so I guess I will just wait, it is what it is right. No I’m sorry or anything, she wouldn’t let me talk to a manager, finally she said well I guess I could give u a 2 liter and a dessert for the wait. I said wow Thank you, that’s very nice I appreciate it. we finally got our pizza at 10:45, the delivery person was nice, but the lady on the phone was terrible. I will never ever order pizza from Pizza Hut again. I had people over for the ufc fights and they weren’t happy either. Horrible!!!!
    Summer Cole

  1912. I order garlic stuff pizza to be delivered 17.13 was the cost well I just had a procedure the day before that why I ordered delivery well the pizza was not cooked well very dough ie I call a ask to pic
    Co up pizza a bring a refund my money for service I talk to 4 people two managers pizza hut is not well in customer service I her what she was saying but you just sent me a uncooked pizza give me want I asking for you need to bent sometime not feeling well with more stress I ate junk food a took medication went to bed very unhappy

  1913. I ordered pizza online from site in New Albany MS . My order was placed at 3:54pm on Sunday 3/6/16. I had something where I needed pizza there by 5:00 so went to pick up at 4:45 . I was told it wasn’t ready and would be twelve more minutes . I went in store at 4:57 and it still wasn’t ready . I didn’t get my order until 5:12 which is 27 minutes late . I was late getting food to the place I was supposed to be . Workers were not very concerned at all that it wasn’t ready . I feel this is unacceptable to order something at 3:54 and it wasn’t ready until 5:13 — 1hour and 18 min later . That is why I ordered so early to be sure it would be ready at 4:45 !! Not pleased at all . Many people won’t go to Pizza Hut anymore for this same reason

  1914. Ordered several items off the 5 dollar menu and ordered for delivery online. I screenshot the price which was $22.27 tax and all. When the delivery guy got here he told me it was 25.00. I showed him the screen shot and he tried calling the store several times getting put on hold. Finally someone named Matt was giving me a run down on the receipt which was not what the online pricing had given me. He was rude and basically said I was wrong and I owed 25.00. I said whatever but it didn’t match the receipt. This is the third bad experience I have had with this Pizza Hut. Last time they forgot one of my items and it was cold when I received it. I will not be going back to this Pizza Hut or doing delivery from there. I think there are too many people running the show there, and some don’t know how to treat customers.

  1915. Coriscana tx.
    7th Ave.
    I place an order for pick up @7.43 thinking I would get my order faster if I didn’t have it delivered.
    We arrived at 8.05. Our order was suppose to be ready at 8.03. It confirmed that on the screen. After no help for the first FEW mins. Some finally rang us up. 28 min. Later we still did not have our food. I finally ask when it would be ready and the lady pulled out a closed Pizza and ask me. “Is this yours” . We’ll no its not I had a large. I then had to tell her what else I had.
    Long story short it’s not 8:48 and I’m finally home eating my food.

  1916. Today I order pizza for my family 6:35pm and didn’t receive it til 9:00pm and when I didn’t get it my pizza was ice cold manager was no help and rude hang up on and part of my order was missing 51.00 dollars for nasty cold food I work to hard for my money and now I don’t get to eat seriouslget is I h

  1917. I’m very piss of I’m hungry my dinner got left behind the hourb3 hours late cold cold I’m supervisor very understanding that’s why piss on service I received from another supervisor.

  1918. I ordered almost 40$ worth of food, which isnt hard here, at 630pm from the Bryan, TX wildflower location. I was told food would be there in 45 min. Which is ab 715 and an hour later at 735 i call the store who tells me the pizza delivery man left at 734. So i wait another 20 min and still no food! I attempt to call 5-6 times and get mis directed or hung up on finally i get the manager and she tells me the food is half off he should be there soon after i had to argue with her that its not ok to be that late on a scheduled delivery! The delivery boy got here about another 20 min later. The manager i spoke with told me to tell him to contact her about the amount being different. I expalined this to him he was rude and told me so is life while he was parked in my neighbors driveway walking back and forth!!! I yelled at him i wanted my 3 $ change and he came back handed it to me and left. I was so upset i didn’t notice that my 2 liter and breadsticks were not even here! So very very mad now because the pizza was delivered cold my kids are so hungry they beg me not to take it back too. I head 5 min up the road to the pizza hut and walk in to 4-5 people including my delivery boy and the manager standing around talking about me so i rudly interrupted them and asked for the rest of my food ! I totally understand being short handed, which they claimed but looked like they werent when i drove uo there but with this pizza hut they cant get any aspect of there business correct Making pizzas, delivery, or customer service! I have managed a food business years ago and its NOT rocket science pizza hut !!!!! I will order papa johns next time and give them my 40$ order !!! Better prices and way more fresh anyways !

  1919. I ordered a pizza from the College Boulevard Overland Park location tonight. I wanted to hop in the shower so I left a $20 bill along with a sticky note that says Pizza Hut right on my doorbell. I received a voicemail from Jeff at the Pizza Hut saying that his deliver had tried several times to contact me. I called Jeff Beck and told him that the $20 bill was gone and there was no pizza. He said that he would contact the deliverer and have him attempt to look to deliver the pizza once again. I waited outside. I believe it was Jeff that delivered the pizza
    . He made a comment that it was windy outside however my doorbell is underneath an alcove that does not be affected by the wind. He also said the driver had been with him for a long time and had no problem. I can say without doubt that I left the money outside and it was gone. I am also quite sure that the man’s name was Jeff….there cannot be more than 2 employees at this Pizza Hut .
    I have believe as well that he is the same individual that was originally trying to deliver the pizza. Took both the money and pizza. Please tell me someone will iNV estimate this. I was ready to call the police to be waiting to see who the mysterious pizza man wad…….

  1920. the store located at camp wisdom, Dallas, Texas is AWFUL. We have ordered 4 times from them, in the last month and our orders have never been correct. The continually mix up green peppers for jalapenos. The crust is always wrong. There appear to be lots of young people working and the orders a complete chaos. The wait is horrible.
    I personally plan to change after the last order my husband made yesterday- we got a cheese pizza, a thick crust (we never order that) and the green peppers we mixed up with Jalapenos. They need to be trained.

  1921. I ordered a pizza from the Burnsville MN location for delivery. I received my email stating that my pizza would be here an HOUR after my order. I decided I could wait. After the pizza was 10 minutes late I called the location. I left a message for the manager and they NEVER called me back and told me that they couldn’t tell me when my order would arrive and the manager would call back. My pizza finally arrived after waiting for an HOUR AND A HALF. Still never received a call back from the manager either. I will never give my business to this company again.

  1922. I order from pizza hut at least once a month. This time the pizza was the worst ever. The new pizza cheese balls sucked very little cheese in a ball of dough and under the ball is raw dough. The pizza came with only option of thin crust and skimpy topping including cheese it wasn’t worth the 17.00 I paid. If this is the quality that pizza hut is going to use, I need to find a new pizza place. Also they never deliver on time usually late 5-20 min on a sunday.

  1923. I went to get a pizza tonight and asked about deals and the young lady on the phone gave me the deal menu but when I gets to the store they have the $5 deal going on I asked her why didn’t she let me know about it she told me that she couldn’t tell me the manager told her not too which I couldn’t understand

  1924. I placed my order today at 11:15 am and its 1:15 and I have yet to receive my order and when I call they hang up on me.

  1925. Over two hours for delivery and cold food. A phone call for late service or apology would have been appreciated as well. Frequent traveler and customer but disappointed tonight

  1926. I bought boneless wings n received cold tiny pieces of boneless wings with a hair :0 I heard the cashier go to kitchen n asked where my wings were and the manager in kitchen told her just give her those. Not only were they cold and tiny they were wrong flavor n my husband found a hair on them. very disgusting

  1927. I’ve had some issues and concerns with a location at Fortsill in lawton ok. My most recent was yesterday. I ordered pizza and boneless wing deal along with a order of bone in wings which everything was tasty eccentric the bone in wings were dry inside and didn’t taste so fresh. I would of contacted the restaurant but was very upset and in the past when I expressed my concerns they dismissed my concerns and or always have an excuse

  1928. I had one of the worst experience you could ever have in your Clarksdale,Mississippi store. When I walked in to pick up my order I heard the employees using foul language, when I walked to the counter to pay for my order the cashier said we don’t have any BBQ sauce for your wings and it’s only pan crust here mine you I ordered 30 minutes ago and it was raining profusely and no one
    bothered to call and inform me of
    any of the changes….When I asked would I receive a discount for my
    troubles I heard someone from the
    back say “Hell Nall” the cashier then asked one of the guys “What we gon do”? He responded “Give her $4.00 off” I paid for my order and left, there were 3 men working in the restaurant I ordered 2 pizzas
    , pasta, and 2 order of wings no one
    offered to help me with anything….With this experience I never want to go to or order from this store every again. I am informing you to hope and pray you all find some decent help. I was so upset and sure my food wasn’t prepared properly that I threw it in the trash when I got home. I do not want anything from you all especially no free food I wouldn’t even eat free food from there…..Thanks

  1929. Please take the JIM BEAM SPICY BBQ OFF THE WINGS.. The old SPICY BBQ IS BETTER ON THE WINGS. I loved the spicy bbq boneless wings but after my experience last night with the Jim beam bbq i will never order wings again until the ORIGINAL SPICY BBQ COMES BACK

  1930. I applied for a job and had no phone call just an email telling me that you couldn’t find a suitable position for me when all I applied for was a delivery driver. I’m just getting something about it now after 4 to 5 months. Talk about slow service. I will never eat your pizza, i will never refer anyone to eat your pizza, and I will never tell anyone to apply for you. You guys are screwed up in the head.

  1931. I ordered a pizza and cookie at 6:36pm from Pizza Hut located at 254 se 1st, 33131. After waiting two hours I call and find out that my order was cancelled at 7:36pm. The call center agent informed me that this store does not deliver to my area after dark and the store claims to have called and left a voicemail. I challenge them to find that phone record. I did not receive a phone call or email. Adding insult to injury the agent offers to connect me to the store and leaves me on hold for 5 minutes. Pizza Hut has lost a customer.

  1932. My experience matches that of the many unhappy former customers you can read below.
    Perhaps instead of spending millions of dollars on national advertising you should create some consequences for the horrible employees in your restaurants who are more concerned with flirting and socializing than helping the only customer in the place.
    I came in to pizza hut for the first time in forever to give you a chance to earn my business. It is obvious now that the reason that I took my business elsewhere in the past is still valid.
    I will not be back.

  1933. On March 3,2016, I received an e~mail from
    Nate Sung
    Senior Director Of Restaurant Excellence

    Stating basically that I entrusted Pizza Hut with my order & that they let me down! I always have trouble getting a reasonably warm pizza ! The coupon was # AV8JR7DD6VQ3 Any large pizza FREE ! I don’t have a dependable car so I always have to use delivery ! I DO NOT HAVE A PAPER COUPON IN MY HAND & don’t have a printer ! My Pizza Hut will not honor just the coupon # over the phone. They said if I brought the coupon in, they would look at it ! This coupon came via e~mail, so what am I suspose to do ?????????!!!!!!!!
    DUMB FOUNDED IN DALLAS !! I am loosing faith in Pizza Hut ! They don’t have wi~fi @ Pizza Hut…..How do I use this coupon from Mr. Sung ? Vicki Richardson

  1934. The store I am complaining about is at 3333 W. Camp Wisdom Rd. #116 Dallas, Texas 75237….972~709~1173….They need serious guidance with Customer Service !!!
    They don’t seem to want to please the customer !!! I didn’t just pull this coupon # out of thin air !!! It is legit !!! The treatment I got over the phone made me feel like I was doing something illegal !!! Coupon # AV8JR7DD6VQ3 Thanks Vicki Richardson

  1935. I order from just around the corner from me and for 2 times straight I had a problem. Last time my Chicken was completely done. This time my food arrived more than 30 minutes late. And I was given another customer’s receipt mixed in with mine. And no survey.

  1936. Why do you still sport the wing street if in fact you don’t carry the bone in breaded wings.. Well you have lost my business until the return of the original wings

  1937. I ordered from Pizza Hut in brownfield Texas. I asked for delivery. When I received it My pizza was burnt. The cheese bread had a hair on it . The wings were overlooked and didn’t have hardly any sauce on it . When I called the store to ask for my money back I was told I had to go in person to fill out a form. Well if I wanted to go out of my house I wouldn’t have called Pizza Hut for home delivery . I can’t believe how bad the food was and that I am being made to go to the store for my refund . They are the ones at fault so they should bring me my refund to my house the same way they came to my house to take my money and deliver their crappy excuse for food.

  1938. My pizza was over an hrs late being delivered.It was cold and the bread sticks were hard.. I should have received a courtesy call or something.. I called several time to try and speak to someone, customer service reps kept connecting me to the store where there was repeat lyrics no answer. I LEAVE IN Jackson Ms and The order came from the Hwy 8 store.

  1939. I had the worst possible service of my life. Marshal of the pizza hunt on west lane in Stockton ca 95207 was so rude to me. After stating the delivery would be 45 mins, I waited for an hour and half before calling to check the status of my pizza. After calling I received additude and aggression for wanting to know where my pizza was. I will never order from pizza hunt again not recommend it to my family or friends.

  1940. I ordered my pizza at 12:43 it said it is going g to be here at 1:14… it is currently 2 o’clock. . And I’m still waiting. Did you guys just steal my money? Everything I order from pizza hut something is wrong I’ve been waiting 45 minutes. I can’t get ahold of anyone I mean what kind of service is that?

  1941. To whom it may concern, I order pizza hut all the time. I’ve never had a problem before. OK maybe one or two but nothing worth complaining about it. The order that I placed last night was terrible! My pizza was burnt to a crisp. I would like you to reimburse my money ($18.00) or a gift card. I took a picture of the pizza and the receipt. I would appreciate a response in a timely manner. Thank you for your time.

  1942. My favorite pizza place that I always order was cold and soggy.

    1 Large Hand Tossed Pizza, Garlic Buttery Blend
    Specialty Pizza: Super Supreme
    Whole Ingredients: Classic Marinara Sauce, Beef, Green Peppers, Ham, Mushrooms, Onions, Pepperoni, Black Olives, Italian Sausage, Pork

  1943. Hello-
    I am a regular customer and love Pizza Hut. I live northeast of Houston in Kingwood, Tx. Last night I was at the Houston Rodeo with my daughter who was competing. We left NRG stadium at 8 and we were starving but couldn’t find anything to eat . On our way to our hotel close to the stadium, we saw a Pizza Hut and decided to go to the hotel and order. I googled the Pizza Hut on Kirby Dr and hit call. I placed an order around 8:30 and they said it would be there before 9. I was pleasantly surprised and explained we were at the Marriot Residence Inn room 912. They called back verifying the address. After 9 a driver from Humble, TX called confused about where to go. I was shocked and told him that we were in Houston and to cancel order as that is too far away. I called the same number again and explained the situation. They apologized and said they would get it right. Needless to say they did not! We hadn’t eaten since 9:30am and were exhausted and fell asleep. Around 10:45 the driver called to say there was bad traffic and would be there in 10 minutes. I fell back asleep and woke to a knock at the door at 11:16. I paid him $26 for 1 large pizza. The pizza was COLD! I have always had good experiences with Pizza Hut but this was ridiculous! I ordered a pizza at 8:30 and received it at 11:16! This is crazy! Just want to point out the problem with the call center and hoping these issues can be resolved so no one else has the same experience

  1944. We were asked for our debit card info when we ordered our pizza for pick up order. Is this the correct procedure? We told the person on the line we would pay at time of pickup. They did not have a problem. This just seemed odd to me. This happened at the Pendleton, IN store at about 6:00 pm today, 3/12/16. Thank you.

  1945. This is the second time I’ve ordered from the Mabelvale location in Little Rock and have had an entire topping missing. Both times I was charged for it. I will not continue with this location.

  1946. I came down to kingfisher,OK to visit family we decided on pizza, ordered and paid for two large and only received one large after a 50 minute wait, asked for refund and the manager was very rude and disrespectfull

  1947. I used to order from pizza hut on Rainbow and Robindale all the time about 6 months ago I stopped orders were consistently wrong with no type of remedy tonight my son ordered from them of course his order was wrong again it’s either wrong or burnt they never do anything about so you just lost another customer

  1948. I hadn’t been to pizza hut in years but my daughter saw your garlic knot pizza on TV and asked me to get it for her birthday. I went to the pizza Hut in Bridgeport CT on main ST. I ordered three garlic knot pizza’s. one chicken, one bacon, and one peperoni. All three pizza’s were undercooked, the garlic knots and sauce had no flavor and the dipping sauce was ice cold. Very few toppings I was extremely disappointed. I don’t plan to go back to pizza hut you have children running your stores. But I guess when a company becomes a machine the really don’t care.

  1949. we visited ur store in Belle Fourche SD today at about 4pm the flies were horrible we spent over an hour before our pizza arrived swatting and killing flies and yes we spoke to manager who informed us the opening person did not spray the workers were very nice but made no attempt to remedy problem we had a young grandchild with us or we would have left we didn’t want a free meal just a clean place to eat others in the store at same time were also killing flies this is a serious problem which needs fixed .lacy and nick were waiting on us our order #125 please address this issue no we wont be back anytime soon we paid our ticket and left

  1950. I called my local pizza hut three times after the third time I was transferred to a help center which finally placed my carry out order for me around 8:00 and was told it would be ready in about twenty min and wasn’t ready until 8:49 due the cookie being stuck in the oven and burned so they had to remake our cookie. I tried contacting pizza huts on the 800 # at which I was promoted to either call the pizza hut I ordered from or go to a web address that was for Canada! And wouldn’t allow you to send an email without choosing a Providence.. I live in Florida! I really don’t think Pizza Hut cares about their customers.

  1951. This is the 2nd time I’ve visited the Pizza Hut on greenmoor drive in Bessemer Alabama & it’s the 2nd time I’ve had a bad experience. WAY UNDERSTAFFED! Today I walked in at 11:25 & they were just starting to set up the salad bar! I was not given any eating utensils or a drink. I had to get my own. No waitress, Buffett is almost bare

  1952. 3-15-2016 MY WIFE AND I WENT TO PIZZA HUT IN WARRIOR ALABAMA
    THE GIRL (TRACY ) WAIT ON US WAS WHAT I CALL RUDE SHE DIDNT
    SAY ANYTHING BAD TO US. BUT SHE WENT TO ALL THE OTHER CUSTOMERS IN THERE AND ASKED IF THEY NEED ANYTHING OR REFILS
    SHE LOOK AT US 3 TO 4 TIME NEVER ASK US AT ALL, SHE ASK THE PEOPLE IN FRONT OF US AND SIDE OF US AND BEHIND US I MEAN THE NEXT BOOTH ON ALL THREE . WHEN MY WIFE PAID SHE NEVER ASK HER IF THE FOOD WAS GOOD OR BAD AND NEVER TOLD HER HOW
    MUCH IT WAS NOW IT WAS ON THE TICKET. BUT THE PEOPLE IN FRONT OF US IN LINE SHE ASK WAS EVERYTHING OK AND DID THEY GET ALL THEY WANTED . I BEEN GOINGING TO THIS FIZZA HUT FOR OVER 10 YEAR BECAUSE IT CLOSE TO THE HOUSE BUT I DONT HAVE TO THE A PIZZA PLACE ACROSS THE STREET AND 2 MORE ABOUT 2 MILES WAY
    I WILL NOT BE GOING BACK AGAIN THIS IS NOT THE FIRST TIME SHE DONE THIS TO US AND OTHER . MY KIDS ASKED ME DID WE SAY OR DID SOMETHING TO MAKE HER MAD I SAID NOT THAT I KNOW OFF NOW I TALK TO ABOUT 40 TO 50 PEOPLE A DAY ON THE PHONE AROUND THE SCHOOLS AND FAMILEY MEMBERS ALL THE TIME AND I GOING TO TELL THEM I HOME THEY GO TO ANOTHER PIZZA HUT OR PIZZA PLACE OTHER THAN THE ONE IN CULLMAN I DONT GET MAD OFTEN BUT TODAY WAS REAL BAD . IT WAS LIKE SHE WENT OUT OF HER WAY TO NOT WAIT ON US MY TICKET WAS #7 UNIT #001822 STORE PHONE 205-590-2050 WAS ON MY TICKET I HOPE YOU ALL HAVE A BETTER DAY THEN MY WIFE AND I.

  1953. First of all THE SERVICE AT THIS PIZZA HUT IS ABSOLUTELY RIDCULOUS! Wanita “the manager” was very disrespectful and after waiting 2 hours for my food that was paid ahead of time, I am very pissed off. The phone line to contact them was a 45 minute wait and the delivery woman walks to my door with an attitude! “Mrs. Patricia”. She tells me she as a DELIVERY WOMAN…DOES NOT LIKE TO WALK TO BUILDINGS LATE AT NIGHT. Which it is only 9pm. When handing my food over my chicken wings were not in the box and sitting on my pizza box. This is the worst damn service I have ever received in my life! The manager constantly argued with me instead of realizing that the customer that PAID your organization was right. She claims that the delivery time says no later than 9:08pm which still states the fact that it was 9:25pm and still no food. If the hate their job then just quit. At the end of the day there should never be a wait to call other than the normal 10min max. The delivery woman Patricia was asked was there a back up in orders, she said with an attitude “NO”. When asked, she got aggressive and had to be asked twice for a copy of the receipt. I am livid at this point and i will make sure no one I know will EVER order from this business EVER again!!! This is your silver hill rd. Store in district heights MD 20747

  1954. We called(804) 541-4141 in hopewell va for a pizza got a call center. I got frustrated with the manager or who was in charge. I swore at her which was not needed but I kept getting interrupted and told I wasn’t doing things right and she responded yea and your mother too bitch. I’m not saying I was in the right but she is not supposed to say that to a customer no matter if it was a call center or not.

  1955. Hi my name is Aarian and I had ordered pizza yesterday from the norcross location. My total had came out to be $11.91 I had gave a $2 tip but the total was $16.91 when I looked back at my account nobody should taking a $5 tip when I only gave a $2 tip

  1956. I will never order from Pizza Hut again. that was the worst customer service I’ve ever experienced. it took an hour and 40 minutes for my pizza to arrive. I called to complain and they told me “well our delivery time is an hour and a half” which is complete crap. waiting time for pizza is an hour NOT an hour and a half. I told them I wasn’t paying for my pizza, my pizza got here and I closed to door and never paid.

  1957. To whom it may concern,

    I ordered a Pizza since yesterday AND I’m still WAITING for it
    I wonder how long I’m going to keep waiting. Thank you so much Pizza Hut for your service.
    With love, Luzy Chora

  1958. just to let someone know, pizza hut in valley, al was not good tonight. called in order and they were rude, picked up order and top of sauce was not on and the sauce spilt out onto my car seat. the top on the personal pizza was not closed and the garlic knots on pepperoni pizza were burnt and pizza was overcooked. i will never eat at pizza hut again. i paid over twenty dollars for this mess. i took pics of the burnt garlic knots but cant attach them here. i believe they did not place my order with the cooks after i called in and this is why i recieved burnt over cooked pizza.

  1959. Wondering why your lunch and dinner buffets are different prices , but the selection of food is the same ? Thank you

  1960. I ordered pizza an hour and half ago. They are saying my wait time for one dinner box and pasta is 2 hours and 45mins. This is in Borger texas. I will never order from there again. Every time I do there is something missing or it takes forever. You have just got the last 50 bucks you will ever get from me!

  1961. Just returned from lunch at Pizza Hut in Eagle River Wisconsin. It was disgusting. It took 15 minutes to get one piece of pizza and another 15 to get to pieces. In all it took 75 minutes just 2 have a complete lunch. Plates were not picked up and empty beverage was taken but not filled. There were only 6 tables and some of them walked out without lunch. You just lost at least 5 more customers that won’t be back. This was not the first time we had a lousy experience but thought we’d try again. A big mistake because the pizza is very good. Sincerely , Rita

  1962. Ordered a to go order from wheeling wv store. Overcharged me did not give my money back gave me a store credit. Forgot half my order. Will never go back manager was very rude

  1963. Less than impressed with this order. Both pizzas had several pieces that were almost void of cheese and the Bourbon BBQ wings were a hot buffalo flavor.

    Sent from my iPhone

    On Mar 17, 2016, at 6:05 PM, Pizza Hut wrote:

    Thanks, Your order will be delivered on
    MARCH 17, 6:35 PM

    YOUR PIZZA HUT
    22082 Westheimer Pkwy
    Katy, TX 77450
    (281) 578-1936
    YOUR ORDER – 3160317180537001183744209
    Placed on March 17 at 6:05 PM
    1 Large Pan Pizza
    Specialty Pizza: Meat Lover’s®
    Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Mushrooms, Pepperoni, Italian Sausage, Pork
    1 Large Pan Pizza
    Whole Ingredients: Classic Marinara Sauce
    1 Flavor Menu – Hawaiian Teriyaki – Bone-Out
    1 Flavor Menu – Jim Beam Bourbon BBQ – Bone-Out
    1 $5 Flavor Menu-Honey BBQ-Bone-Out
    Special instructions:
    Order Total: $39.67

  1964. Last night, we ordered pizza from your Gatlinburg, TN store at 10pm. We received a confirmation email stating the pizza would be delivered at 11 pm. I believe the store closes at 11 pm. Anyway, the pizza was never delivered. No phone call or anything. We fell asleep at Midnight. I was actually quite shocked that a well known company would not deliver a pizza without calling with an explanation. I’m just glad I didn’t pay with a credit card! Thank you.

  1965. Really like Pizza Hut Pizza. You have to get your prices down.WOW! Last night I paid over 13.00 for a medium 2 topping. Dominos has a large special 2 topping 7.99. I won’t be going back at all. Big difference . Thanks, Don

  1966. I rarely leave complaints but this Pizza Hut has the worst customer service..I called in an order for a dinner box on 3/18/16..I called the same number I always due and placed my order..I was told it would be 20-30 minutes so I waited in the parking lot for 30 minutes and went inside to pick up my order.When I got there they had no record of my order and pretty much said oh well. I keep explaining that I put the order in. She said the call center must have taken my order she called and verified that I had placed an order but it was sent to another store..I was upset and in a rush for an appointment. I asked to speak to the Manager to see what he could do, he said had to wait another 20-30 minutes..He offered nothing for my inconvenience other than a 10%. discount..I got his store number and name. He asked me was I going to file a complaint, I said yes and he said you will just speak to me..Customer service training is definitely needed at this location..They lost a loyal customer over a $13 dinner box. He could have comp the pizza or gave me a coupon to come back another day..The Manager’s name is Stephson Jonhnson at store number 4528.

  1967. This Pizza Hut has the worst customer service..I called in an order for a dinner box on 3/18/16..I called the same number I always due and placed my order..I was told it would be 20-30 minutes so I waited in the parking lot for 30 minutes and went inside to pick up my order.When I got there they had no record of my order and pretty much said oh well. I keep explaining that I put the order in. She said the call center must have taken my order she called and verified that I had placed an order but it was sent to another store..I was upset and in a rush for an appointment. I asked to speak to the Manager to see what he could do, he said had to wait another 20-30 minutes..He offered nothing for my inconvenience other than a 10%. discount..I got his store number and name. He asked me was I going to file a complaint, I said yes and he said you will just speak to me..Customer service training is definitely needed at this location..They lost a loyal customer over a $13 dinner box. He could have comp the pizza or gave me a coupon to come back another day..The Manager’s name is Stephson Jonhnson at store number 4528.

  1968. I took a group of 10 to pizza Hutt, placed our order, until the server opened her mouth acting ignorant and uneducated. Which was fine. I of my children went up for a refill noticing they turned the machine off, after another adult got up to see what’s going on, the manager never took the time to address the issue he allowed my child to get 1 refill and turned it bk off. Keep in mind it was a group of 10. We got upset to only pay for the 10 drinks which we ordered. Instead I was charged for 10 coups of ice with water and 5 kids drinks. Which made it seem like I had 15 drinks. The didnt take the other 5 off my ticket instead the ignorant server got loud. I will never eat at pizza Hutt ever ago. Senatobia MS has the worse customer service ever.

  1969. Pizza was to be delivered 2 hours ago still not here. Was paid for and no one at the Tarpon Springs, Florida store can tell me anything but. “We are busy” in a very rude tone. What now ? Over 30$ in pizza and nothing delivered. I would appreciate a response.

  1970. On super bowl sunday I ordered two med pizzas to be delivered at 1:30 m from your Lincoln blvd in Oklahoma city pizza hut.I called back at 2:00 pm and and was told my pizza had been made and was out for delivery.well called back at 2:30 pm same response from your store.this went on until 4:30 when I called told them cancel my order..now I see you are running the same add again and sent me an email .I use to like pizza hut pizza but after this experience I will never order from you ever again and I receive anymore emails from you I will use you.I hate little creamers pizza I would rather have one of they’re nasty pizzas before I will ever eat one of yours again.you can check it out I use to eat a lot of pizza hut pizza but no more.

  1971. MY SON HAS CELIAC DISEASE, AND CANNOT HAVE GLUTEN…
    I WENT TO PIZZA HUT WEBSITE TO VERIFY GLUTEN FREE THAT I HEARD ABOUT…
    I CLICKED ON A GLUTEN FREE PIZZA TO ORDER, THE PAGE DIRECTED ME TO A LOCATION THAT DELIVERS IN MY AREA, BUT NO GLUTEN FREE PIZZA…
    WHY WOULD YOUR PAGE OFFER GLUTEN FREE AND SHOW ME A LOCATION, THEN NOT OFFER GLUTEN FREE AT ALL???
    GREAT FIRST IMPRESSION PIZZA HUT!!!
    (714) 465-7195

  1972. Yes,

    I ordered a pizza and it was suppose to arrive at 806 pm on the 19th. I waited till 836 to check on it and when I did they had no record of it. However I have a e mail with everything and all the information. The clerk had 0 information and wasn’t overly helpful. I order on-line a lot and never had a issue. Also my Credit Card was pending so something happened. 2 hours to get a pizza was my first bad experience with this store who I typically order from.

  1973. I’m very upset my delivery was 30 minutes late and the pizza was stone cold , this is the first time this happens after so many years of ordering from pizza hut, and apology won’t do the trick next time just don’t give a delivery time, but as of now I’m a very unhappy customer..don’t know about ordering from you guys again 🙁

  1974. ordered 2 pizza’s on Friday the 18th of March. They both were thin crust. The supreme pizza ingredients were burnt black is the correct word. Call them and he said that it looked good to him but the only thing he could do was credit me $7.99. Now thats not good enough to me BECAUSE my grandchildren wouldnt eat it because it was burnt and I feel my money wasted. I tasted it and it was awful. The onions on it was completely black. Customer service at your Sigman Rd store in Conyers GA is awful. If this store is sending out pizza like this to everyone your business will fail. Word of mouth is hurtful to a business.

  1975. ordered 2 pizza’s on Friday the 18th of March. They both were thin crust. The supreme pizza ingredients were burnt. Call them and he said that it looked good to him but the only thing he could do was credit me $7.99. Now thats not good enough to me BECAUSE my grandchildren wouldnt eat it because it was burnt and I feel my money wasted. I tasted it and it was awful. The onions on it was completely black. Customer service at your Sigman Rd store in Conyers GA is awful. If this store is sending out pizza like this to everyone your business will fail. Word of mouth is hurtful to a business.

  1976. So, I live in Van buren AR and pizza hut won’t deliver to me. However, papa johns who is located farther away will. I’m curious as to why this is? until this is rectified, I will be giving my business to papa johns and will ensure that I address this on social media.

  1977. I went to the pizza hut for the first time at flatshoals parkway in Decatur, ga . I read the reviews before I went but decided to give them a try. My co-worker went with me and we ordered 2 medium pizza’s I had the supreme and she wanted ground beef and mushrooms and onions and asked the cashier if it would cost more for the toppings she said no. But when we got the order the supreme was cooked great but the other pizza was just cheese so when my friend told her the order wasn’t right she had to wait for 20 more minutes until it got to the point that she could not eat the pizza at the restaurant she ended up taking it with her back to work. The least the cashier could have done was try to remedy the situation by giving back the money or at least give her a free medium pizza for the next time. I have worked in customer service for many years and I know that is not how to handle a situation needless to say we will not be back.

  1978. I am livid that my order was half hour late! I called customer service after hour was told they would have manager call
    Me. No call! Good shows up minus desert because they were out! Call me ask if I want something different at least! Food was barely warm had to microwave it. Called customer service again was transferred to store manager. After sitting in the phone for 18 minutes I used another phone to call and then got transferred to customer service manager finally after 38 minutes on one phone and 22 on the other I hung up as they were hoping. Now I’m having hella
    Time trying to find an email or place to file my personal complaint! Pizza Hut in Humble TX is horrible this is actually not the first problem I have had! I wish I hadn’t did a cash purchase!

  1979. We recently ordered from our local pizza hut and were very disappointed when normally we are so pleased with our experiences. The pizza was scheduled to be delivered at 10 pm. It did not arrice until 1037pm, and the pizza was cold and the fries completely soggy and cold. So disappointed! For a 40 dollar meal at pizza hut i expected timeliness and warm food.

  1980. I walked in to the store at 8300 Paradise Rd, ste 124, Spring Valley , CA 91977.

    I ordered 16 hot Buffalo wings and paid with my debit card. The gentleman said 15 minutes. I said I will be back and walked out.

    I came back to get my order. Your team had no intention of filling my order. I left. Pizzza Hut got my money; I got nothing.

    If you do not want Black customers please just post it on the doors and windows.

  1981. Don’t have online that you offer delivery and then we placed order and then call and tell us you don’t have it cause ur drivers doesn’t get off his other job till 6 … Should be more than one driver for Luling Texas Pizza Hut

  1982. As of today I will never purchase another item from your stores. I ordered wings for delivery and the lady told me 15 minutes. 70 minutes later I called to follow up on delivery and she stated she has them for pick up. She then said they would deliver them and sent ice cold wings. Never again. This is not the fist poor experience with your stores but it will be my last.

  1983. We ordered our pizza at 7:18pm and we just received our one pizza and small order of cheese breadsticks at 9:30!!
    And the pizza is freezing cold

    I am incredibly upset at this poor service – and the store was not helpful at all when I called to check on my order. And when I called back after having a cold pizza delivered the store never answered! I have never had this poor of service from a Pizza Hut ever.
    Our order confirmation number was 3160324181828001182012359 and we expect a full refund of $14.40

  1984. Worst pizza ever! Ordered pizza wings and a soda only got the pizza and drink. Waited an extra hour for wings. Pizza was cold and my toppings were very burnt. Called many times but got a call center

  1985. On March 24,2019 @9:30pm, I picked up a pizza from Pizza Hut on Main Street in Baker, La.
    After waiting thirty minutes and getting home we found that the pizza was burnt and also there was more bread than sauce or toppings. This was the worse experience we’ve had there, because we always order from this location. We are no longer considering Pizza Hut again because this is the closest to our home.
    We would really like the service to be better and in a more timely fashion.
    Thank you,
    Nonia Darby

  1986. I did get my change which i did not get. It was for $4.11. How can i get my change back. I gave $20. The amount was for $15.89.

  1987. My mother and I just enjoyed a meal at our local Pizza Hut. Our pizza and breadsticks were the usual tasty lunch but it was our server that made the experience so great! Our server’s name was Zack and he is by far the best server I’ve ever had the pleasure of meeting. I certainly hope he is appreciated for his hospitality, politeness and professionalism. Thank you Zack for the great experience!

  1988. Was in your restaurant in Mt. PLEASANT, Michigan tonight. Ordered our food and drinks, at the same time. About 20 mins later another couple came in, sat behind us. They received their food, every bit of their food before our waitress came back to our table for the 2nd time. We did not receive our food. We walked up to the counter, asking to pay for our drinks and speak with a manager. The only response the manager had said to me was that he would speak with that waitress. This is completely unacceptable. We waited for well over 30 mins, probably more around during 45 minutes, we’re served nothing and given a poor excuse like that. Feel free to contact me. 9896213039

  1989. The waitress was pleasant enough. She never wrote down our order. We ordered a special. 2 pizzas, a cookie, with breadsticks. We waited and waited the first pizza came it was ok. We waited and waited. The waitress came back said there was an accident with the pizza and that we would need to wait more time to receive the other pizza. We waited and waited the pizza finally came..it was not what we ordered ; it had mushrooms all over it..we couldn’t eat it.I specifically stated no mushrooms I paid $7.00 more for a supreme that I couldn’t eat. Personally I think we should have received a free pizza that we could eat at another time. It took almost 2 hours then we couldn’t eat it. What do u think? The Cookie was GREAT!

  1990. We just picked up a large thin crust pizza that is absolutely terrible. We ordered extra sauce and double cheese. It didn’t have either! The crust broke like a cracker…positively the worst pizza we have ever had!

  1991. I tried to be nice and buy the girls at work some pizza on 03. 24.2016. Next thing I know my card is getting jacked and a hold placed on it. Great… over the weekend and no way to access my money. Never again.

  1992. My husband is a police officer and tried to call the Pizza Hut at Market place in Cartersville where he had ordered a pizza online to tell them he had a call and would be late picking up. He and I both called for about an hour and could not get an answer. He finally made it about 15 min before closing and got his “old” pizza. They were not very busy so I tried calling them after he had complained that no one answered just to see if they would answer while knowing they were not too busy to answer and they still didn’t answer. Very bad customer service I know that they take a lot of online orders but they are some old school people that still like to pick up a phone and order food. Just for the record Calhoun Ga Pizza Hut still answers their phone!!

  1993. Order# 3160327185126001181011160 placed online, phone# order in 910-823-6697, Order date: 3/27/16, Order Total: $17.43, Items ordered: 1 large pan supreme and 1 order cheese sticks. When we went out in the rain to pick up the order. We get back home and TO eat the PIZZA IS NOT DONE!!!!!! Plus no Marinora Sauce for the cheese sticks. The clowns didn’t even cut the cheesesticks. I called back spoke w/ Tony he apologize and ask could we come back out in rain to get another pizza, WHEN IT WAS SUPPOSE TO BE RIGHT THE FIRST TIME. I ask Tony was this the reason they have some many BAD REVIEWS ONLINE HE SAID YESSSS!!!!! The onions/bell peppers was cut up soo big it’s like we had a veggie pizza. Our money was wasted!!!!! Someone needs to visit this location to show them how other pizza huts operate. I have order from them before but I would look over the mistakes but not this time!!!! They just sorry & don’t care!!!!

  1994. I ordered wings online and apparently the flavors I ordered were no longer available. I was not notified or given any options as far as selecting different flavors. When I received my wings, I had completely different flavors then what I ordered. This location just made the decision to give me random wing flavors, rather then calling and notifying me that the flavors I picked were unavailable. When I called the location, I spoke to a manager named Derek and he was very unhelpful and unprofessional. Not only did he not offer to send out correct or different flavors of my choice, he didn’t not apologize for the inconvenience or offer a refund or credit to help solve the issue. I am ALWAYS having issues with this location. There customer service is horrible!!

  1995. I live in Bryan College Station Texas. I filled out the survey and neither store will honor the feedback coupon of 10 off 20. I have never had a franchise pull this off to me and as a long time pizza Hut fan it’s disappointing that the franchise would offer coupons they can’t even honor. It’s sad. I want my 10 mns back for doing your survey because I have not recieved the offer I was given and fulfilled.

  1996. On Sunday, March 27, 2016, I went to the Pizza Hut unit # 001640 in Montgomery, Al on Atlanta Hwy, at approximately 6:45 PM. My ticket order numbers were #34 and 38. I expressed to the server Destyne that my daughter and I wanted to dine in. The server told me, “the dining area was closed,” although I saw a couple dining in the dining area. I asked the server, “why was the dining area closed.” She stated, ” that all of the Pizza Huts dining areas are closed today.” I gave the server the benefit of the doubt, even though proof that she was being dishonest was staring me in the face. As my daughter was placing our order. Another couple came in and sat down in the dining area. A different server went over took their order, and brought their beverage as they prepared salads. My daughter and I took a seat as we waited for our order. Moments later two women who were behind my daughter and I ordered food, and begin talking extensively with the server who served the guest who were eating the salad. It was apparent the two women were friends of the server. The server Destyne who had told me the dining area was closed, went to the back and prepared food as she talked on her cell phone. She never came back to the register. I asked the server who was engaged in conversation with her friends what was the Manager’s name. She said something unusual that I couldn’t understand. I asked the server again, what was the Manager’s last name she replied, “I don’t know?” I didn’t bother to ask her what her name was, since she wasn’t forthcoming with the truth about the name of the Manager in charge. I’m disappointed to say the least. I feel that if the dining area was closed, it should’ve been closed for everyone. I don’t feel that there is anyone more important than my daughter and I, nor should employees be allowed to pick and choose who they want to serve, and how customers should be treated. My daughter and I was rushed out of the restaurant, and treated as though we were insignificant. Not to mention, my order was incorrect. I eat at Pizza Hut 2 to 4 times a month, and I have never been treated in this manner, and I have never has such a negative experience. Customers return to a restaurant based on service, employees attitude, and the dining experience. In my opinion, Customer service is very important and vital to achieve Customer satisfaction. I was exhausted from the day, and I wanted to sit down, relax, and dine in. I wasn’t asking for anything more, than that which was afforded to other customers. It appeared the employee spent more time catering to her acquaintances, rather than equally managing her time to ensure all of the customers were satisfied.

  1997. This pizza hut consistently does not follow any special instructions… Like call when you arrive or please call, don’t wake up the house. They do all the time. They also never carry cheese or peppers on them, and give an “sorry not sorry” response about it. Wtf? What is difficult here?

    10:45pm Monday, March 28th delivery. Please do something, it is so infuriating. I don’t do this, look up companies and figure out how to complain, but good damn they bring a load of trouble because they can’t simply call.

  1998. I just want to say how disappointed I was when I live in colorado and a call center in Kansas picked up my order. What next China?
    plus I never get a coupon on the box? This is just stupid! Demand more of your employee’s because they sound so dumb? Your not helping them they don’t deserve minimum wage. I’m so disappointed with management.

    sincerely joan schlagel

  1999. It is insane that when I used REORDER option on the website
    the new older didn’t show up correctly and it showed up with extra item
    [Creamy Garlic Parmesan Sauce] added

    New Order Id: 3160329180459001184023604

    Old Order: 3160303174714001182023604

    I want the money refund as it is insane as the store guy
    was yelling at me saying it was your order and I keep saying the I used
    the reorder option. If you check my order numbers and the older order
    doesn’t have [Creamy Garlic Parmesan Sauce]

  2000. Hello, i ordered delivery yesterday, because I was sick and didn’t feel like cooking, expecting a hot meal for the $$ I paid, I went out of my norm and ordered the bourbon bbq wings, which were absolutely discusting, I didn’t expect them to reek like whiskey, the pizza I ordered was less than warm..the cheese had already started to harden..the only good part of my order were the quepapas &..the cookie I added on was probably the hottest item I ordered, definitely not impressed..especially when I wasn’t feeling good..not fair to spend 40$ on food that was pretty bad. 🙁

  2001. I just wasted $31.28 at the Corning, ny Pizza Hut. I will never be a customer there again. I had to leave and take my family to eat afterwards. We went in to the buffet which they have on Wednesdays only for dinner. My son only eats cheese pizza. Needless to say that was not an option even after 40 minutes of being there. I wanted breadsticks and there were 2 rock hard ones in the hot table the whole 40 minutes. My husband and I each had a salad and my son ate sunflower seed off the salad bar waiting for cheese pizza , my daughter had to have the pineapple taken off just to eat pizza bc the only options up there were, 1- pepper and onion, 2- different dessert pizza, and Hawaiian pizza. Normally I would say something to the server but I didn’t even get a refill on my water bc my server went in to clean the bathrooms I guess and the other server on the floor never said a word to us or checked on us. And at the register would be my next step, but maybe they know how poorly their place is because I have never cashed out anywhere that the cashier doesn’t ask me a thing ( like “how was everything?”) I mean are you kidding me? Take my $32 ring it in and just Jane me .72 cents without one word exchanged???? Really? My servers name was AmandaJo and the cashier had short blonde frosted hair. Worst experience ever! Pizza Hut has lost me as a customer !!!! When I have to take my family to eat else and the workers could care less because they get a paycheck regardless!!!!!

  2002. I ordered a pizza and boneless wings today, and had a less than great experience. The delivery arrived an hour after I placed it even though I was quoted only 30 minutes. I didn’t expect an hour wait as I live approximately 5 minutes from the store it was coming from. Once it arrived I was just happy to eat, but upon opening my wings found that the boneless wings I ordered were bone in wings, which I cannot eat. I ordered from the Vancouver WA store on Mill Plain, unit #002899, ticket 35/I. I just wanted to share this experience so this does not happen again in the future.

  2003. I visited the west memphis arKansas location pizza was terrible nearly no topping go at all if I wanted bread and cheese I could have made cheese toast at home meat lovers was very skimpy and sausage pizza was pitiful this will be my very last visit to pizza Hut. I gave it one more chance since the delivery order I made one night never showed up. I had to go get it myself. Never again will I order anything from pizza hut

  2004. First of I’m highly pissed off at your call center. Refused to help me with my issue 5 agents transferred me without my consent . I work for a call center and you would be fired if that happened. What a joke!!! . Secondly you guys took my money and never got my pizza!! I wait from 4 until 10:59. And continuously called customer service to either be put on hold or transferred over. No manager to speak with what so ever. Unreliable pathetic workers / company!. You guys are stealers not wanting to give my refund and have nobody to even speak with about my money.

  2005. Hello. I absolutely love pizza hut. I have a few bad experiences but that is normal. Nobody is perfect. I just have one question. Does the delivery charge goes to the deliverers and if not what does it maintain? Thanks a lot.

  2006. The Effingham Il store is pathetic..The store is filthy and poor poor management..I ordered 1 large pizza and 1 large meat lovers for carryout..when I went to pick up my order nobody knew where my order was..manager gave me my money back while employee Andrea Norris made jokes about it..1 pissed off customer

  2007. Terrible my whole family went to the one in hot springs Arkansas ordered and also had appetizers drinks the pizzas was not done the dough was gooy and didn’t eat pizzas and when we paid for our order and said something to management they said we know

  2008. I have been a loyal customer ear since I was 16 years old, I’m now 63. I moved to Madison, Fl 6 years ago. Recently, Every time I order from Madison Pizza Hut I ask for extra sauce on pizza and Alfredo. Last night the order was for $44.00. For the last few years the pizza has minimal sauce. The pizza tastes like dopey cheese. Never get extra sauce for pizza. Also, Alfredo is dry anymore.I don’t even mind paying for extra sauce. When I asked last month they told me they cannot put extra on the pasta nor sell me extra. I am really fed up with the answers. I thought customers were how you make your money. Apparently Pizza Hut doesn’t care about how much of the quality has been removed from their stores. I am so upset. We only have a few places to order pizza from in Madison, Fl,. I try to buy from your store quite often but I guess I will have to stop ordering there because you do not care about the quality and service you provide. Bye. Bye Pizza Hut. It’s been nice! Maybe someday when you produce quality food again, we will come back.

  2009. Why can I go online and make an advance order, but can’t go online and change or cancel the order?! When I call I am always transferred and have to spend 10 minutes talking with someone; this doesn’t include thevtimeI have to waste waiting on hold.

  2010. Yes was going to order pizza from ur store in ozark alabama.but they could not hear me over the thinking they were very busy I drove over to the store.i got there no one was there but employee. I walk into the store a man with the name tim came up to counter.i ask him who was minding the phones.he then got all ugly with me as well as another girl that was behind the counter. I’d like to know why u have people who can’t handle customers working in your stores.i am very up set at this matter and need to talk with someone about my visit. Ty

  2011. The Pizza Hut in Clarion PA. has been out of personal pan pizzas twice in the past month. They have done away with the small pizza forcing us to buy the personal pan . The personal pan is not usually available. I will not be forced into buying a medium or large for just one person. They also refuse to delivery 3 to 4 miles away from the Hut. There is a home for the aging that wants to do business with the Clarion Pizza Hut but they refuse to deliver that close. They are chasing away their own business .

  2012. Ate at local Pizza Hut. Very nice and friendly service from the waitress. I asked if they served Dr. pepper, waitress said no but we have cherry Pepsi? I said that’s fine. When getting check it was wrong and we were overcharged at first. No problem, she fixed it promptly. Then I noticed that we bought 2 drinks and they were 2 diff prices. When asked why one was more, I was told because you ordered cherry Pepsi? She said we put cherry syrup in your Pepsi and its and up charge. When offered the cherry Pepsi the assumption was it was actually cherry Pepsi. I was not asked if I wanted cherry syrup added to my Pepsi and then charge me a dollar more for it. When I went to pay I relayed to the manager that they should explain it better next time to the customer. Her response was: Ah, I don’t make the rules! Brilliant response! Great customer service! Also said it with a bitchy look on her face!

  2013. Really Really I order online.. I get conformation..my food will be delivered aprox 7:22 p.m. Yea its now 8:06 and no food. A call was made to the store in regards to the order. I got the b.s. story things got backed up, 2 cooks walked.. Well you have my number a call would have been nice. No call.UGH still no food and BTW we are still on hold 6 minutes. Very very poor customer service. I truly hope you fix your store problems.

  2014. We live in Osceola,Iowa and everytime we call in a order or eat there they mess it up. We just ate 5:00 pm buffet there last week. And we call tonight to see when and what days they have enening buffet and twll us they dont and never had a evwning buffet . They know nothing there. Everytime we call to place a order there they never know whats going on. What there specials are. And you have to repeat your self to them 10 times and have to talk to them like they are children. And then when you do get your pizza half the time. You dare not want to try it because its usualy not round and its all slopped together. We love pizza hut. But we really wish we had a good one to go to.

  2015. Its unbelievable I order two pizza’s 1 2 litter soda to welcome my daughters friends for a sleep over and get delievered one of two! Now I have 8 hungry girls sharing one single pizza! Unbelievable! Its amazing how each and every year the service just keeps dropping in every aspect!

  2016. I love your bbq thin and crispy pizza however when I place an online order that’s not an option. Even when you ” create your own ” the bbq beef is not an option so I have to call each time after I place an order. Please add this as an online option! Thanks!

  2017. I live in montgomey,al. The date is 4/2. I ordered 1 medium pizza 2 hrs ago and I received a phone call from someone saying my pizza would be another 30 to 40 min. That will be over 2 hrs from the 1 hr delivery time stated. This is the worst service for a pizza delivery I have ever recieved. I will never order from pizza Hut again and I will let everyone I know of your terrible service. I will also post to every form of social media about this experience. As you know there are many different pizza del. restaurants to order from but I like pizza Hut the most. Never again will I use your service again. Thank you for the absolute worst pizza delivery experience I have ever had. Robby

  2018. This was absolutely the worst representation of what a pizza should look like. I’ve never in my entire life been so let down by a pizza establishment I’m my entire 41 years. I’ve attached a picture of what the pizza looked like that I resources for $18.50 minus tip. I received a dry pizza. There was literally no juiciness to the sauce whatsoever. The onions on this pie looked they were the scraps from a red onion. This was in fact so horribly put together that I would urge pizza hut to entirely move to a third world country to do their business. The pizza that I paid almost twenty dollars for looks like it should be used as insulation in a home not consumed by the public. Your right to display this as edible food should be revoked for the remainder of your days. I will never order from your establishment again.

    Please do not even offer anything free as it will not be suitable for human consumption.

    I hope you go out of business.

    Sincerely,

    Christopher Murray

  2019. I wanted to file a complaint on a delivery service. I order my meal and it took almost 2 hours to get here. When I finally received the pizza, wings, and quepapas.. The food was cold! I was so upset and disappointed. I really love pizza Hut but I think is it is only fare you get what you pay for and I did not pay for cold food.

  2020. I ordered 2 pizzas at 3:26 pm to be delivered at 6 pm-
    They came a few minutes before and guess what after I paid the driver. I opened up the boxes and found 2 cold pizzas. After contacting Jesse he started laughing about what happened a d promised to send out 2 more hot pizzas the way they were ordered.. I asked him how come he let these pizzas go out knowing they were old.. Again he laughed.. He should be fired because he doesn’t care about anything.. This is the code at the bottom of my receipt-7d1ep7w6q99 … Today is 04/04/16 waldorf md store -I used the online service to order my pizzas-

  2021. ? I’m putting together a wedding favor for a S. Korean wedding. 200+ guests. It is to exemplify my home town. Since Pizza Hut has its roots in Wichita, KS I thought maybe you could help me. I would like to purchase 225 mini pizza boxes…and perhaps get a coupon of some kind for pizza in Busan S. Korea Pizza Hut. Then I am adding a pizza cutter to the box. Whew…long I know. Do you suppose you could help me out? Thank you!

  2022. I called your customer service about a month ago because 2 nights in a row I called your location on east main st. in Whitehall Ohio . Both times someone answered the phone and then hung up. This was during business hours. Twice I was hung up on. The customer service person I talked to said they would get back to me to follow up. No one has ever bothered to call me back about this matter. Is this how you run your business ? I’m very disappointed.

  2023. I made a delivery order at martin Luther King and Alexander in Las Vegas nv and when we received our order 15 mins late the order was wrong we ordered two pizzas and they were made wrong wings were old and the wrong ones and the bread sticks were mainly plain we contacted the store and the employees were actin like a manager then the manager got on and was rude raising her voice and gave horrible customer satisfaction told us to wait 30 mins for a new order and just pretty much wait she was rude please contact me

  2024. I placed an order yesterday, 04/05/16, and after waiting 2 hours for our order to be delivered, the pizza was SO dry and cold, we couldn’t eat it. Also, there was NO dipping sauce for our breadstick. Over all very disappointed, again, with the quality. Our Winder, Ga location not only has terrible quality, but terrible customer service.

  2025. Why is spaghetti not listed in the pasta section of your online menu.My husband and I love the spaghetti from pizza hut but I always have to call it in because it is not listed on your online menu.

  2026. I just ordered pizza from there on April 5th 2016 in Dubuque Iowa at the University location and it has to have been the worst Pizza I have ever had no sauce on it at all Pizza seemed really dry flavor was almost like the ingredients for spoiled I ate one slice and through a whole large pizza weigh the only thing good about the experience was the cheesy breadsticks I was very disappointed it’s like this place is going downhill fast just thought I’d give you guys a heads up maybe you can check into it and get Pizza Hut back on track and tasting good again because I’d hate to stop going there

  2027. Everytime I order from this location which is atleast 4-5 times a month I have issues of receiving my order on time. It is always an hour past the estimated arrival time. When I call this location to find out about where my order is they act very confused. Please check into this location and find out what is going on with your workers.

  2028. Ordered pizza and wings for myself at Rousseau St. New Orleans LA. 70130 for front desk staff at hotel.pizza took 2hrs for order to arrive and it was cold.i talked to delivery guy who usually come to hotel and explain to him the problem.he told me he kind of knew it was cold.he told me to call manager and let her know he told me to call and that he would talk to her when he made it back to store.she started asking me all kind of question and thinking I was telling a lie.i told her she can talk to deliver guy and he ask me to call her.she said he don’t have authority to tell me to call her and get my order replace.we give out Pizza Hut # to guests all the time and make orders ourselves.so she must not have managerial experience because that not the way to do business.i don’t need anything free and I would not have taken this any further if she would have handled this differently….thanks

  2029. On Sunday, April 3, 2016, I placed an online order. I was sent an email that said I had a 40 minute wait time. It turned out to be over 65 minutes. So I called back to Pizza Hut inquiring about my order. The person I spoke with said I’ll get it momentarily. They must have called the delivery driver because she complained to me how she had a difficult time finding my house in the dark. My order was incorrect and the food was cold. I called back only to be placed on hold and eventually hung up on. Highly disappointed. This was the Pizza Hut on Hwy 54/55 in Durham, NC. Rude staff and poor service

  2030. I dined in at the restaurant I waited about 5 mins to be sitted, my server was Stephanie excellent service by the way. Food was awesome. The bad experience was the the employees in the kitchen, the language was awful, I’m sure I’m not only one that heard the four letter word be dropped, and mind you it was coming out of management mouth as well! I did ask who was on for management, I was told by Stephanie a Alex and a Maranda were on duty. The time I spent in there eating I bet I heard 5 times plus a few other words! Then all sudden both manager’s disappeared. When I went to go pay the came in from outside from being together. I’m a regular at pizza hut and the service and food were awesome, but the employees on the other hand are awful!! If I come back I want to make sure those to bimbos aren’t working

  2031. I dined in at the restaurant I waited about 5 mins to be sitted, my server was Stephanie excellent service by the way. Food was awesome. The bad experience was the the employees in the kitchen, the language was awful, I’m sure I’m not only one that heard the four letter word be dropped, and mind you it was coming out of management mouth as well! I did ask who was on for management, I was told by Stephanie a Alex and a Maranda were on duty. The time I spent in there eating I bet I heard 5 times plus a few other words! Then all sudden both manager’s disappeared. When I went to go pay the came in from4 outside from being together. I’m a regular at pizza hut and the service and food were awesome, but the employees on the other hand are awful!! If I come back I want to make sure those to bimbos aren’t working , this was in black river falls wi

  2032. Sunday night at about 9 PM I tried to order delivery from the Genito road Pizza Hut in Midlothian, Va. The online order was not working, it said to contact the restaurant directly. We called, and after being on hold for awhile we spoke to a girl. We could not understand her, and my husband asked her to repeat herself. She said no and hung up on us! We called again, and asked to speak to the manager. We were put on hold and then disconnected three times. We gave up and ordered pizza elsewhere, but I also called the hotline and talked to Alex. He took my information and assured me the regional representative would contact me in 1-3 business days. I have not yet heard from him.

  2033. On 04/06/2016 at 545 I placed a order for 3 pizzas and bread sticks on line. It said it would take 1 hour 45 minutes to get my order. I live 4 blocks from the store. This type of time frame is not acceptable in a small town like ours or any other town. I did not go to the store because the last time I went the employees did not regonise me as I stood there waiting to pick up my order. I stood there 30 minute.But the pizza hut employed did regonise the other people that came in after me. I was the only white person there.

    The only reason I ordered today was because my grand kids came for a visit.

  2034. Places order #3160406171429001182025806 with fort morgan, colorado pizza hut online at 4:14pm and set delivery time for 5:45 pm. At 6:05 called to ask where order was and was told it would be 40 minutes reiterated that I placed order at 4:14 pm and was told delivery driver just showed and would be 20 minutes. It is now 6:25 and nothing yet

  2035. I went to your west palm beach fl store on okeechobee blvd on april 3 rd 12:20 noon.2 waitstaff on the floor full dine rm 4 slices of pizza on buffet.it wasnt till 12:40 where pizza on buffet was put out.then every pizza had pepperoni added to it.it was the worst exsperience of a buisness i had ever seen.the two waitresses worked hard trying to keep up.

  2036. I am a district manager for a large retail company went to a Pizza Hut to place a large order for my employees at one of my stores. I went to the nearest location 1909 Melton Rd. Charlotte NC 28215 and pulled on the doors they were lock the sign on the door said they opened at 11am it was 11:15 , 3 employees were inside and yeild at the door to me to wait a minute, I waited 15 minutes and they would not come .I then left to check out a pizza joint across the street but they were way to expensive so I came back to Pizza Hut across the street, doors were still locked the employees told me again to wait one minute I waited 10minutes and they refused to come let me in its now 11:45 so I went to a Papa Johns and spent $90 bucks on pizzas .I refuse to do business with this location again and on there website they had nothing but negative comments on them.Pizza Hut does not run this way in my local town someone needs to investigate this location .

  2037. Order delivered on time but just wrong. I order buffalo medium wings and received Burbon favor? Ordered half spinach and half pepperoni pizza and received both item on same side, ordered cheesy breadsticks and received parmasesn sprinkles breadstick that my kids hate! Wow how does a order come this messed up

  2038. Hello!
    I could barely sleep last night – I was soooo upset. I had to comment on my service. Yesterday I ordered pizza from my local Pizza Hut – 1290 Crain hwy Bowie, MD. Order number: 3160407180330001181023539

    The email said delivery at 7:53 approximately 50 minutes later than when I placed the order. Wow after over an hour I called the store and it took 10 minutes for them to pick up the phone and she told me not to worry that the pizza already left and it was on its way. An hour and a half later and hour and 45 minutes later I continue to attempt to call. Not only are they not picking up the phone, but when they do they put you on hold and they never come back to get you. Or if they pick up the phone in the hang up on you immediately. Now two hours later my doorbell rings and the guy delivers pizzas. They are cold and hard is cardboard and it’s thin crust which is not what I ordered. The driver obviously didn’t even feel compelled to apologize for being late. I then decided to go to the store myself and explain to them how customer service is supposed to work. I was furious. I had two kids ready for bed but no dinner smh
    The manager Gary or Glenn (whatever his name was) was dismissive and gave me a $8.00 voucher?! He asked me if be wings were good? What?
    He also said they had a lot of deliveries and sometimes they don’t have enough drivers. I explained to him then you need to make sure you confirm with those who ordered delivery what the actual delivery time is that we have options. Or at the very least to pick up the phone and you let us know that our delivery is running late.
    I just spent almost $30! The worse part is the store was empty so what’s the problem?
    I have NEVER had this bad of an experience in my life! It’s not enough to make and deliver pizzas. Customer service skills are important! Train your staff

  2039. I ordered delivery last night from the west Des Moines Iowa store by the airport last night, I asked for light sauce on my deep dish pepperoni lovers pizza which wasn’t the case and when I went to take a drink from my Pepsi 2 liter, the seal was broken. I tried a little taste and it tasted horrible. I still have it, it may be liquor, I’m not sure since I don’t drink. Horrible experience.

  2040. I submitted an online pizza order last night from your Columbus, Ohio West Broad Street location and I had the worst experience I have ever had with any restaurant. The delivery driver went to the wrong address. He called me on my phone and I informed him he had went to the other address and how to get to the correct address. Instead of him bringing my order to the correct address where the door had been open since I placed the order, he took my order back to the store and lied to the manager. He stated that someone knocked on his window while he was in the parking lot. That was a lie. The sheriffs were out doing their patrols at the time he said this happens. When I called the store to inquire about what happen to my order, the manager was very rude and disrespectful. She stated that I had to come pick up my order. I was very upset and I ordered my pizza from flyers pizza after how I was treated by the staff at this location.

    I asked for the corporate number and was given and fake number to call. This is very inappropriate behavior and should not be tolerated. I order from pizza hut at least 2-3 times a month. I will take my business elsewhere and I will instruct all of my friends and family to do the same.

    Tea’ Blackmon

  2041. On Feb 26, 2016, I called the Freeburg IL store and requested to set up a large order for a local company as our site manager made a last minute decision to retire on 2.29.16. I got the manager Melinda, explained the situation and she was on it immediately. She took the time to help me make the best decisions for the quantity of staff and offered the best deals they currently had available. In no time, we had 14 pizzas, 4 pastas, 10 cookies and brownies and several orders of breadsticks ordered for a set time on Monday. On Monday, 2.29.16, I called to confirm in the morning and all was still on target. At our agreed time to the minute, an extremely pleasant delivery driver showed up with a vehicle full of food. In no time we had the food unloaded and on our serving tables. She made it a point to make sure we had our full order, that we were more than satisfied and was about as professional and approachable as stellar customer service gets. We had about one scoop of pasta and less than a half of a pizza left. The food was hot, delicious, on time and the exact quantity to serve the people at our gathering. Freeburg IL Pizza Hut, our sincere appreciation to all of you for a perfect experience. Thank you very, very much.

  2042. The staff at the Pizza Hut on Washington street in east Peoria il are always rude and never give me a total until the driver gets here. Which that can take almost an hour and a half then my pizza is usually cold.

  2043. Was wondering why not able to order with honey siracha ? Adding to a pizza really makes it. Disappointing.

  2044. Store on preston, 75254 zip is abhore. Can’t use online coupons, argue and rude to customers. If you do get them to take your order and they know you complained you should check food for contamination. Complain of this one store, 0.3 mi away, since I moved here in 04/2015. Now I have to pick up pizza at other location, bring home & reheat because this store is such a major mess up. And no one does anything to correct it.

  2045. Worst experience ever at the Floresville Texas location. Ordered online arrived at the location 10 minutes before it was supposed to be ready and still had to wait over 40 minutes to get the pizza. Then there was no garlic butter on the crust and our wings had very little sauce on them. The excuse I got from the girl at the window was, “we just got a manager and I’m new here and I don’t know anything.” We will not be going back there and plan on telling others to stay away too

  2046. Ordered pizza and boneless wings on April 9, 2016 at 6:44 pm. After placing online order I received an email stating that my food would be delivered at 7:14 pm. I didn’t receive my order until almost a hour later and when I finally did my food was not hot and they sent blue cheese instead of ranch as requested!!! I will not be ordering from the Oakland, Tn area again!

  2047. Hi I had a terrible experience yesterday at store number 002264 my server was named Jessica it started by being told in a completely empty restaurant to sit in 3 booths on one side the wait for 10 mins to acknowledge us and came to get my drink order I ask for a tea and soda for me and my husband and a lemonade for my child she didn’t bring him a child size but an adult size then we asked for menus and she proceed to tell us about the specials but still no menu finally brings us one and we tried to order ur new wings and was told not to because their really nasty tasting and that the smell makes her want to throw up so then I ordered a personal pan for my son and a medium for me and my husband and asked for hot wings and mozzarella sticks while that is going on another family had come in and ordered while we were waiting for our food that family got their food first by now it’s passed 45 mins we finally got brought food chicken was correct but brought me out cheese bread sticks instead of what I ordered and when I said that’s not what I ordered she began to tell me I was wrong I said cheese bread sticks so then a cook starts walking into the dining room with 2 pizza for the other table and myself and says to us both idk where this goes dsnt show it to us and then says this is why I dint help bring out food the server comes out and starts complaining about his help and finally brings us one pizza and tells my son his is coming it’s in the oven still we finished eating our pizza and wings and still my son’s was cooking 20 mins later he needed up eating what we ordered and we took his to go she ended up making his pizza didn’t apologies and didn’t even offer to discount my order for the inconvenience was told also that medium pizza were any topping for 699 and was charged 1299 for my pizza and my son’s kids meal wasn’t charged the right way either when my husband went to pay was also told did he want his 67 cents that was due back to him as part of his change that was the worst service I’ve ever had especially in a pizza hut I worked in something needs to be done about this asap

  2048. It took me over 9 min to Not place an order. The man who answered kept putting me on hold and asking colleagues questions that apparently no one could answer. All I kept asking was what the 5dol menu was. I am extremely disappointed as are my kids. We are regular customers and this is
    not the first time we get such slow service –slow and lacking I. Knowledge about your own promos and products. I got so frustrated that we went with another restaurant. I hope u train ur employees about promos and products and how to listen attentively so that orders will not be messed up as happened here.

  2049. I have been unable to order online the last 5 times we have ordered pizza. It searches for a location and never finds one. Since we were using online coupons we have just ordered Dominos.

  2050. Today I order from your Milgen Road store in Columbus GA , I order :
    1. $5 Flavor Menu -Tuscani meaty mrinara
    1-$5 Flavor Menu- Tuscani Chicken Alfredo
    1 wing Street@ Apple pies
    When the delivery guy came I got everything minus the apple pies , the delivery guy wasn’t sure what happened so I called the store spoke to a guy why I didn’t get my apple pie , he stated they took it off because they did not have none , which its okay but I asked him why didn’t they tell the delivery guy or call me so I could order something else , he hung up on me. I call again and the manager was on the phone and instead of apologizing for not informing me or the delivery guy that there was no apple pie she defending her employee to ask if I yelled at him because he did not deal with my order. Now I am not sure what type of training is given at Pizza hut employees but I was not given a choice if I wanted to order something else this is unacceptable its bad enough I have to wait nearly two hours but to be treated like this is unacceptable . Fix it

  2051. I ordered pizza for delivery on line. It said my pizza would be delivered at 5:13pm. I waited till 5:30pm to call and inquire about my delivery. I was placed on hold for a few minutes then told my pizza hadn’t been dispatched yet. They were short of drivers and as soon as a driver returned they send them out with our pizza. I asked how long would it be and was told an additional 20-30 minutes. So I have to wait over an hour from when it was cooked to get my pizza. I understand short of drivers but really?

  2052. I ordered a pizza onlinefor delivery, I ordered stuffed crust with pepperoni and mushroom. However, I got a pan pizza with ham, pepperoni, mushrooms, and spinach. I am not one to complain, truly. However, my drink was also very warm, and my delivery was 30 minutes late.. Very disappointing.

  2053. I am appauled with the service that I just received from your establishment located on Sudley Blvd in Manasses Virginia. I picked up my order and when I got home my breadsticks were rock hard and burnt. I tried to call the store 2 time with no answer. I drove back out to the store to be told that they were not burnt. The manager then admitted that they were sitting under the heat lamp for too long. She refused to refund my money for the breadsticks. On top of everything I overheard the manager and her employees in the back disputing the fact that this is how they look because of the oils and seasonings. I have eaten breadstick from Pizza Hut for years and I have never seen anything like this before. Now that I have returned home for the second time I get to sit down to a cold pizza. I am extremely upset with the customer service of the manager of the store. You have just lost a customer over a $5 order of breadsticks.

    My ticket number on my receipt was number 94. Entered in at 10:06 pm. This was an Internet order.

  2054. Been a Pizza Hut Lover for my whole life. Went in to this McKnight Road Pizza Hut, PA 15237 for the 1st time because it is close to where my friend’s place where I am heading to. I placed the order online at 1:22pm for 2:15pm pick-up. Came there at 2:19pm but was never served my order until 2:34pm. Time wouldn’t really been a big issue if I was treated well & if my order was satisfactory. When I checked my order, found out that the deluxe spinach I ordered is missing. The one who prepared it never apologize & said to the cashier, “Oh I forgot the spinach & I realized it after I made it.” So that means, she has no intention of correcting her mistake if she allowed it to be served! Good I found it! So the cashier took the spinach box himself & picked it & dropped the spinach to my pizza right away USING HIS BARE HAND! I was shocked, speechless! My pizza looked horrible! I had to hurry out of that place! That cashier was just taking care of some customer in the cashier tray & picked spinach with bare hands for my pizza. I went to my friends house not giving her what I got from Pizza Hut. I took a picture of the pizza but I don’t know how to attach it through this complaint box. I also ordered extra cheese for that same order & it didn’t look like to have extra cheese on it! Paid $34 for a filty, nasty, disgusting looking large pizza. Only ate half of it where there is no contaminized spinach!

  2055. Hello, I am beginning To believe the reviews claiming you are just a Ponzi scheme now. The pizza I ordered, after a hiatus for three years for a similar experience, was justifiably the worst coldest pizza I have spent 15.00 dollars on. I live 1500 feet from the store and the driver chose , like last time to deliver the 8 other pizzas to all over the county before delivering a hot pizza to a customer two blocks away. call it a routing issue or what ever I want my money back and a promise to stay away. To have the gal hang up after saying she didn’t care if they delivered a cold pizza and no refunds. worst crap ever.

  2056. I have live by the pizza Hut at 3900 Creighton rd, Pensacola, Fl 32504 for 18 yrs. Recently I have noticed that there is a decline in staff. This is a very busy place. It’s understaffed. I have restaurant management experience. You need to allocate hrs for evening shifts for hrly employees. The management at this store needs to be revamped. Jon Eric and Amber are really the only ones up there that get things correct. Great management skills. Also, hrs should be allocated on an even and fair basis. No favoritism!! Some employees work harder and are great at their job. Some are not. My family knows about policy and proceedures for your company. We almost invested with Pizza Hut 30 yrs ago. Also, you need to keep an eye on drivers.everyday

  2057. I was at pizza hut picking food up when I noticed food handlers not wearing gloves and making pizzas with no gloves on. I asked for the manager in which she said she was. I asked her do you all not wear gloves? her reply was they are exempt from wearing gloves. will not be back there.

  2058. We waited 2 hrs for our order tonight before giving up and cancelling. Called in at 1 hr to find out were it was and we were told it was next out the door. At 2 hrs it was still next out the door. Is it even safe to eat the pizza that has been sitting out like that for 2 hrs. We told them to cancel the order that we would go elsewhere and the rep on the phone told us good luck. Rude customer service, manager would not come to the phone. Completely disappointed in the experience tonight

  2059. I’m so disappointed to review so many complaints. I had the worse customer service experience ever at the Stuyvesant Avenue, Pizza Hut in Union, NJ. I was informed that I could not order a personal pizza because it takes an hour to prepare so I had to order a medium pizza, bread sticks and soda for one person. After picking up my order it was extremely cold and my breadsticks were drained in butter. I called back with my concerns, the manager ( Maria Thompson) stated there’s nothing she could do, it was impossible that me pizza was cold, while she was sitting on her car on her cell phone smoking a cigerete. I informed here that this is totally unacceptable, she continued to talk over me rather than listening. I informed her that I was going to call the corporate office and she stated she doesn’t care. If this is the line of management staff you have trained, I’m so disappointed in your hiring practices. I once was an childhood employee at this same location and this was definitely not the customer service I was train to provide. Based on the numerous complaints and neglect of customer services skills, this needs to be addressed company wide. Next step will be better business bureau.

  2060. at the location at park lane Wichita Kansas we paid approx.25.00$ delivery and both of our pizzas where burned. we tried to call but got left on hold two times. we gave up very disappointed and bought MV Donalds. we are loyal buyers of pizza and hope you intend on doing something about it. I know to a huge corporation like you 25$ isn’t much but the loss of money and disappointment the kids and ourselves had to go thru sets a truly bad tone for further business. the last thing middle-class people want to do is come home from working all day to 4 small children who are tired and hungry…only to wait an hour for pizza which is uneatable.food which cost us money we feel should be replaced. and the “memorable” experience it left isn’t going to fade anytime soon. so we hope that the business from us small people means enough for you to show you actually care to at least return our money spent with another meal in the future.
    kindest regards,
    sowersby family

  2061. I just left the Pizza Hut in Lyons Kansas. They only had 1server covering everyone. It took over an hour to get our food and my order was never entered. We got water refills once as we were done eating (if we got food). She needed some of others to help her. No one checked to see if everyone got food. When I checked and found out it had not been entered, they offered to make something but by then everyone else was done and it had been over an hour wait. We had to get going. I have no idea why it was so slow but I am extremely disappointed with the service.

  2062. Last night I placed an order online. After about an hour of waiting I called the store to see what was going on. My card declined for the wrong exp date.
    My number was never once called last night. We stayed waiting over an hour before I found out our order was cancelled. That is the worst customer service! At this point I’d rather order from another pizza place than ever place another order from pizza hut.

  2063. I am trying to update my information and it is telling me that my email address is invalid. This has been my email address for years. I just recently got married so I was trying to update everything. I can’t even update my debit card information cuz I can’t get on my account. I can order pizza fine but I can’t update my information. The only thing I could change was my last name from Frazier to Combs. I don’t know why it is doing that, but I wish that it would stop. Thank you very much and have a wonderful day. Sincerely Doris Combs.

  2064. The worst pizza that I have ever had! Thin crust pizza was cold, not crispy at all, no flavor and the spinach was not cooked. Tasted like cardboard! I have never had a pizza where the spinach was not cooked! Tried to eat the chicken wings and the two that we tried were still pink inside! Not cooked! I threw everything in the trash! This completely ruined my dinner with friends! I feel that you should refund all of my money for ruining my dinner! I called and asked for the manager! The manager at the Pizza Hut #023516 she refused to refund my money $42.16! She just wanted to argue with me and was very rude! Ticket #102 Invoice #47 4/15/16 07:53PM. I do not want a credit towards a future order!!! WHAT A DISASTER!!! VERY UNHAPPY CUSTOMER!!! PLEASE CONTACT ME AS SOON AS POSSIBLE!
    PAMELA MUNOZ 703-861-7993

  2065. I visited the pizza hut store on campbellton rd in Atlanta ga 30311 on 4/15/2016…when i first walked in the store the make table was nasty,i wanted to just turn around and walk out the store,my whole order was wrong, I ordered the 2 medium pizzas half and half and only 3slices was what I ordered on 1half,the chicken wasn’t done, my crust wasn’t made hut flavor, there was no bacon on either pizza,i ordered some boneless wings med and they was made burning hot..i will never eat at this pizza hut ever again …

  2066. My past two delivery experiences have not been the best. I ordered the $10 box and the first time they put the wrong pizza in my box as well as my cinnamon sticks being all over the place with no frosting. The second time the cinnamon sticks looked like they were just thrown in the box again with no frosting once again. They were late as well to come to find out they had messed up my order the first time so it took them an extra 30 minutes to get to my house. I really like your pizza so please fix this if you can.

  2067. Pizza Hut in Thomson, Ga 30824 (Washington road)

    The place is a disgrace. I’m a big fan of Pizza Hut. It’s my favorite type of pizza.

    When I ordered 2 mediums from this location I expected the good old quality pizza I’ve always received.

    One of my pizza’s the veggie came out fine. But the other was a medium with green peppers. I took a picture of this pizza in case you would like to see it. I can’t even believe that they would show me this pizza. It was pathetic on many levels. The whole crust and peppers was burnt. It looked like a black hole. When I said to the guy that it looked burnt he replied with “well you don’t want uncooked peppers”.

    True I don’t want uncooked peppers but I don’t want my pizza looking like a puddle of car oil either.

    When I asked him to remake it. He said no.

    So I walked out and threw this pizza in their garbage can because it was burnt and knew my family would not eat it. Shame on Pizza Hut for even letting this location use the prestigious Pizza Hut name. It should be called pizza puddle so at least when they burn your pizza they can say it’s in the name pizza auto oil colored pizza.

  2068. I just want to say I had the best customer service from Kristen at the Taylor Tx Pizza Hut 007285 on Fri 4/15/16 at 3:51 pm. Called in my order and she was so nice and peppy and made sure everything was correct and when I walked in to pick up my order I was greeted with a huge smile and even greater customer service by her again. This is the best employee I have encountered at this location in years and you can tell that she would be a great attribute at any job. The pizza was great too. Thanks a million to Kristen. Wow service indeed!

  2069. Ordered delivery online. The email said about 30 minutes. Actual time was about an hour. Food was overcooked. The bread was cold. If only i had remembered the previous time i ordered from pizza hut before i placed this order I could have had something decent to eat.

  2070. Ordered online after getting to the store 30 min later they say they didn’t have my order the manager rings it up tells me I would have to pay more now because it’s cheaper online ! He did not care about his customers at all ! I asked for corporates number he hung up on me

  2071. I placed an order on line tonight at 8 pm for the Ellenwood Pizza Hut the manager on duty was Stanly. The email I received stated our order would be here at 11:11 pm. I picked up the phone to call the store for two reasons, one because the $5 discount I was promised was not on my account and two we wanted to pick up our order. I was placed on hold for an hour and twenty minutes. I literally fell asleep while I was on hold. I woke up and called the store from another phone and got no answer still while I was on hold. The driver gets here at 11:20 (still on hold) I tell her I have been trying to get through to the store but that they owed me a $5 discount she said let me call them and confirm. While she stood outside with our food getting cold. Then she left when she couldn’t reach the store herself. I placed a second order asking the manager to please call me before delivery. He called my home at 12:36am to tell me he was sending out the previous order I placed because it was fresh when he cooked it. This was unacceptable so I began to explain to him why that was not happening. I felt as though we wouldn’t be at this juncture had they been answering their calls and please explain why you weren’t answering the phone. He said their call center was taking their calls.I said that wasn’t true, because out of all the calls I made, the driver made 7, I called the 800# customer service while on hold so she could hear they were not even playing the Pizza Hut commercials and this guy tells me the call center has been taking our calls how can I help you because I will not go back and forward with you, I cannot give you a discount because it is not in our system. I asked when will the store manager be in because I was going to file a complaint because clearly the manager they placed in charge was not capable of running a shift. He said and I quote, “I cannot & will not help you f@ck it then” and he slammed the phone in my face. I never yelled at him, I never cursed at him. I called back and I asked to speak to him, the kid that answered the phone said I can’t find him I don’t know where he went, I said I will hold. When Stanly got on the phone I simply began to laugh, he said what’s so funny, I said you literally hung up the phone on a customer and you think you will have a job after this, you really hung up the phone. Sir when you are done speaking with a customer this is how you finish the call, thank you for your business and good night. Then I hung up, someone please call me to rectify this egregious encounter.

  2072. trying to enter the survey, date is on my receipt but the time says 13:22… I can’t use this time on the survey….so what now? Store # 002774. No complaints about the pizza, it was the best…just, I can’t use the time on the receipt…need to fix that soon….

  2073. I came to eat sweet chili wings and the sign at the door and the menu says you have them and no sweet chili wings. Then I ordered another kind of wing and no sauce came with them. I had to pay 50 cents a sauce I think it’s false advertisement I’ll have to do some research damn what’s next.

  2074. We had pizza last 4/17/16 and it was by far the worst pizza I have had from here my son will only eat your pizza and when I pay extra for extra cheese and it’s burnt and little cheese

  2075. I’m not one to ever do this but that being said I am going to let you know this. I am an engineer for the rail road. I was recently stuck 3 miles outside of Lowell,Indiana and tried to order a pizza. My instructions to your manager were very clear as to my location. He refused to take my order because of lack of a definitive address even know he knew my exact location of where my train was located. I didn’t know your company was in the business of turning away paying customers. Not to mention having managers with no apparent idea on how to problem solve. It was laughable. It showed how little he apparently cared about the customer. But don’t worry, I was able to find another loca pizza restraunt that had no issues taking care of us. They also said what happened with your company was a complete joke. Thanks again for nothing

  2076. Ordered a big box last night from the Anoka, mn store
    2 pizzas
    Alfredo pasta
    And breadsticks
    First let me say it was delivered real fast about 15-20 minutes earlier then the promise time which was nice.
    But the marinara dip was cold.
    The pasta was almost warm
    and one of my pizzas was completely wrong.
    Very disappointed with my families dinner.

  2077. Ordered on line at the lake springs nc location. I was going to be in this city over night and haven’t had a car accessible to grab food. One hour and 15 minutes past with no food delivery. I’m very disappointed with this situation because I order pizza Hut all the time. Now I’m contemplating another pizza chain to order from.

  2078. The Shallotte NC Pizza Hut is under staffed and wait time is rediculous !!! I went in to pick up a order today and the heat almost knocked me down!! The air is not working properly!! This is a small town and we only have one Pizza Hut! My kids and I both love the food but you have got to do something about the WAIT!!!!!

  2079. 1st I want to say Sanger location is top notch with customer service, just tried to call and they are obviously busy.
    A few weeks ago I ordered $5, got to store find out bone out wings were recalled. I know they had a problem with quality, some wings were what seemed like fried breading. I was told they had fixed that. Well then I got an email with a deal for bone out and pizza. Called was told they were back, so ordered tonight. 2 of the wings were fried breading. I appreciate the $5 deal but not for 6 wings. I want them all meaty. Ticket # 0041

  2080. My fiance and I order pizza weekly for our movie date night. Tonight we ordered pizza and wings. After 30 minutes I called to check on the order because we saw the delivery driver drive in and leave. They told us it would be here in 5 minutes. After another 30 minutes I called back only to be told that it was my fault because I didnt give the correct apartment number. So i checked my order email and I did give the correct number. When we got our pizza and wings it was cold and absolutely awful. I looked at our receipt and someone had crossed out our apartment number and put 523 instead of the 23. I dont expect a refund or anything but if you mess up an order the proper thing to do is make fresh food and bring it back and apologize not blaming the customer and giving them old gross food. The pizza and wings went straight in the trash and we went elsewhere. I dont know I will ever order from this company again.

  2081. I placed an order at 3:03 online. Estimated time of arrival: 3:33. At 4:23 I called the store. They told me that they came to our apartment and called us but the phone was off so they canceled it. Neither me nor my fiancé had any missed calls. Upon canceling our order being canceled we were not informed about it at all. I am just so disappointed in this experience.

  2082. I ordered a Hawaiian pizza
    Instead I was given pepperoni and pineapple
    The drive to Gallup, NM from Chinle, Az is 1.5 hours
    I called the store and the manager only gives a $5.00 credit that is good for 30 days. I lose it if I don’t go back to Gallup in 30 days. I should not have been charged the pizza for the wrong order.
    Living this far out of town with places to eat and buy necessary items takes time.
    I picked up my order about 1600. Get groceries, drive home in the five o’clock traffic, get home, unload my stuff bought from town, put refrigerated stuff away and finally get to eat. I call at 1848. Then I am asked why it took so long to call back….
    The manger did not listen to what I had to say

  2083. 3 out of the last 3 orders I have placed have been wrong. I am done with this company. They cannot get their act together and their customer service is nearly nonexistent. A mismanaged disaster of a company. Goodbye.

  2084. I went to Pizza Hut located 7049 south desert boulevard El Paso Texas to be told they did not offer the five dollar flavor menu for dine in , so I asked if I could order carry out and then was told very rudely I would have to do it online .!!! With eyes rolled . Very rude horrible service . I would like someone to email me back or call me at 9158920990

  2085. Was at your locate on moffett road, locate and call in for a large meat lover that is in hand toss dough and it would take 15 min before it was ready, got to this locate in 25 min and it was not ready, also on garlic bread I had a meeting to get to and just left after paying for it that I found it was on the wrong bread. Know one even they did not offer to replace it,

  2086. Very disgusting guy brought pizza to my door. His hair was more greasy than the pizza , his name was Joseph from muscle shoals store extremely rude! I won’t be ordering again afraid he will be the one to bring it.

  2087. Worst pizza and wings ever! Opened the box to a “pool” of oil/grease & a few drops of sauce on the wings! Pizza was not eatable. Now I realize I ordered a pizza, and I was expecting something greasy, but this was terrible. So bad, I actually took a photo with my phone, which I’ve never done before. I’ll be going somewhere else next time.

  2088. I ordered 4 of $5 itemscandv24vwings half buffalo mild and half buffalo hot. They made the buffalo mild so hot that i had to toss them and i have them every wednesday.

  2089. On Friday April 22 I ordered two medium thin and crispy pizzas with chicken, green peppers, mushrooms, tomatoes. I picked up the pizzas at 6:pm. The store I used was on Lincoln Way in Massillon, Ohio. Just wanted to tell you that was the best pizza we have ever gotten from Pizza Hut. I know all you get sometimes in complaints, so I wanted to complement the staff for the excellent service and food

  2090. I order my pizza on line at 8:11 pm. They told me it will be ready at 8:31pm. I arrive at the location to pickup my pizza at 8:25 pm. The server told me it will be in a few minute and she will call me when it was ready. I sit near the front corner for 20 minutes and nobody call my name. I got up to ask how long my pizza will be. When another server went to check, it was in the warmer box for over 20 minutes. I was very upset about this. My cheese was not fresh. I feel as this location need my training on handling customer better. Not to mention people who came in and order pizza receive theirs before me. I will like to say you have lost my business. I will never order pizza from this location again.

  2091. Ordered from my local pizzahut today. Completely unsatisfied. Took them over a hour to deliver frozen quality pizza. I will visit my local frozen food section before ordering from this location again.

  2092. Our order was wrong the delivery guy had to leave and come back half hour later after waiting an hour for our order and said that he would bring us a soda to compensate the mistake but when he returned he never brought the soda. He took back the wrong pizza after I told him I had already ripped the crust to check to see if it was stuffed crust and he said it was ok. I hope he wasn’t going to deliver that pizza to someone else

  2093. I tried to place an order with the Seven Corners, Virginia store and got put on hold for 20 minutes. I then tried the Annandale store and got a call center. Placed my order, which she repeated back to me. Order arrives and it’s incomplete. I track down through the manager at the Annandale store (very helpful) that the order went to 7 Corners. Talk to the manager and he says he didn’t receive the request for the pasta and that their store doesn’t carry Dr Pepper. Sadly he made no offer to make the order right, just “sorry for the inconvenience.” Not happy. Next time we try another delivery pizza.

  2094. My boyfriend and I recently visited Pizza Hut in owasso Oklahoma off of 86th st and as a former manager of Pizza Hut I would just like to say how dissapointed in the service we received. Coming from someone who has been working in the service industry for over 5 years, I don’t complain often about the service I recieve. But today we ordered two large pizzas for carry out and when we went in to get them they were both wrong, when the manager was addressed about the issue we just told him that they were incorrect, his response was “well if we fix it I’ll have to make new ones” with an attitude in his voice. After that I told him it was okay and not to worry about the problem, but if could get a cup of marinara that would be great. “K” was his response, after that he tossed the marinara across the counter causing it to almost fall of and spill. When handed the cash to pay he pulled open the cash drawer and thew the money in and slammed the register shut. We were super nice the whole time, not trying to cause an issue but the more I thought about how disrespectful he was today i decided a complaint must be made. As someone who took a lot of pride in working for this company, and knowing this kind’ve behavior is completely unacceptable I didn’t want this issues to go unnoticed. I have never been more dissapointed in this company than I was today.
    Thanks, a former customer.

  2095. I ordered the $5 Captain America promotion deal from your store in Hudson, NH I should have know it was going to be a bad experience on the phone I had to tell the guy what was on the menu! My order was a medium pepperoni pan pizza ( which I was told would be a dollar more) extra crispy more an order of the boneless wings with ranch sauce and a Hershey cookie, what I got a regular crust pepper pizza, the chicken was still frozen in the middle and the cookie was what was cooked extra crispy!!! The kids wanted to order from Pizza Hut because of the Captain America tie in … this order reminded me why we get pizza from Papa Gino’s! I figured there was no reason to call and complain as there was only the two guys there and I spoke to both on the phone when I called the order in and neither seemed to know what they were doing nothing.

  2096. I will no longer be a customer of Pizza Hut. While I was waiting for my pick up order I overheard a disturbing conversation. It was between a waitress and the manager. The waitress had asked the manager if she knew there were customers in the party room. The managers response was “No, I guess they can wait then can’t they.” In a very disgusted tone. I’m glad I was not the customer waiting. I asked to speak to the manager regarding this. When I informed her that the comment was unprofessional and uncalled for and that I would take my business elsewhere…her reply was “Thank you and have a nice day.” She had a very smug and condescending tone with that response. I sincerely hope this is not how managers are getting trained these days. I appreciate your time and have a nice day.

  2097. Got burned four times in a row. Guess I should have learned but it really is my favorite pizza so kept hoping customer service would come up to par with food. Previous 3 orders something was always left out . On deliveries it was dipping sauces, last time I picked up order they said it wing dip was in pizza box but I checked and of course it was not even though I had ordered and paid for it. With disgust they got it for me. Why on earth do they think these dips that should be cold should be put in hot pizza box anyway!. Decided to try one more time today and ordered online a speciality pizza that was supposed to have salted pretzel crust and guess what – plain crust and ranch dip hot in pizza box. Requested refund and they would only give me another pizza so had to wait again. That’s it for me at this location anyway.

  2098. I went to the pizza hut in Iola, KS. Every time we go there the kitchen messes up our order or doesn’t even look at the ticket. We ordered a taco pizza. It was cold and barely had any lettuce on it. We waited over 30 minutes to get our sandwiches. The kitchen didn’t read the ticket and messed them up. Our waitress didn’t let us know and told her manager she did. We were not offered a discount for anything. Gary is the manager and he never seems to care. We will not be eating at this pizza hut again.

  2099. 4/27/16 8:05pm Marbach
    We love out Pizza Hut, but we went to this location serval times in the past and it’s always the same filthy( me and family help out and clean our own table),not enough waitress, wait time is unacceptable, to check is lengthy, so ever time this occurs me and my family leave and go the extra 2-3 miles just to get some go service this is a inconvenience for us so go to an other location which is valley hi location

  2100. I live in San Antonio Texas an the pizza huts have become really bad with there food,customer sevice,..the the pizza use too be soooo great the pasta has gone too crap really miss the spaghetti with meat sauce,…I’ve order..n order thinking the food will be better next time hell kno just gets bad n bad wings one time where sill cold…soooo lost pizza huts taste value in food!!!!!!

  2101. I just placed a order. Which I was on hold for 9 minutes with way too loud taped recording in my ear… I ended up talking with someone from the call center. Very displeased. ☹️ First she didn’t speak English well. Secondly she told me they didn’t have pan crust!? Whhhaaaatttttt? Thirdly I ordered fries and somehow she had me down as Ranch seasoned. I didn’t even understand her even offering me those! I was so confused I ended up forgetting to order breadsticks!!! I called back to change my order and ended talking with someone actually from my local Troy Pizza Hut. She said they had pan crusts and repeated my order back to me, which is how I learned about the wrong fries. My order would have been so messed up! It’s late we had a baseball game, my boys wanted Pizza Hut. They would have been very unhappy with thin & crispy but they wanted Pizza Hut so I thought it was better than going somewhere else. I am very displeased and never want to talk with anyone from the call center again! Troy OH Pizza Hut is great. I always get great service and good food. If the call center isn’t in the US shame on you. If I have to order through the call center next time we won’t order at all from Pizza Hut. Sincerely, Lori

  2102. My ordering experience through pizza Hut last night was awful. I ordered wings pasta a cinnamon Stix. I did not receive my icing. My roomate was hungry and decided to place an additional order for wings and a pizza. We both attemp Ted to contact the store multiple times. We were both left on automated holds. It would stay on hold roughly 10 min and then disconnect. I continued to attempt to call the next 45 min until my food arrived and still could not reach anyone. Very poor customer service. When the driver got here with the second order we told him we couldnt get through to the store and our first order was mis sing icing. What’s cinnamon sticks without icing. He rudely said I know nothing about that. Then when given no tip he stated “what no tip” and stormed off

  2103. I called and placed an order early, before prime time. Almost 2 hours later and after 3 phone calls my kids and I finally received COLD pizza. The manager was rude and hung up on my when I called the 4th time to cxl. Not ordering from them again.

  2104. Crappy! Been ordering just about every fri occasionally a saturday. Today it was NOT ONLY 10 MIN LATE BUT FREAKING COLD. then the little boy playing manager , district manager needs to be smacked n put in check. Customer service sucks at 36th street & Thomas in phoenix Az

  2105. I have been loyal Pizza Hut customers for years. Tonight I tried to order the $11.00 online special. I was able to log onto my account, but there was a problem with the website. The website would not allow my order to go through. I called my local Pizza Hut and explained the issue. I was told that I could not have the online price, even though there was a problem with the online ordering system. MY local store employees did not know the proper code number to entering of their system for me to receive the special. I was then quoted a price that was twice as much as the online cost. So…I ordered from Papa John’s, who gave me great customer service and a great price. You have just lost a loyal Pizza Hut customer. Customer service and satisfaction does matter.

  2106. I live in Jacksonville and the one on main street they lied I had ordered 3 of the 8pieces and waited two hours

  2107. I eat Pizza Hut at least 5 times a month. Yesterday, April 30, 2016 at store # 004941 in St. Louis, no on Lindell I had a horrible experience My order was incorrect. When they remade it, the order was still wrong and they forgot my wings.
    They didn’t offer to make it right.
    The manager refused to speak with me.
    I expect better from a company like this.
    I was disappointed.

  2108. I ordered a meat lover’s pizza on line around 4:30 May 1. I asked that it be done at 5:30. My son was going to pick it up since he gets off work at 5. At 6:07 it was finally done and when he looked at it on the way home, it had a hole in it. I will not be back to that store.

  2109. Order pizza from the black rd store in shorewood ill..DO NOT ORDER FROM THERE HORRIBLE PIZZA WAS DELIVERED SMASHED UP AGAINST THE SIDE OF THE BOX AND WHEN I CALLED TO GIVE MY CONCERN THE MANAGER IN TRAINING DANE WAS VERY RUDE AND NOT HELPFUL AT ALL HAVE PICUTRES WISH I COULD POST THEM ON HERE.

  2110. This is the second time I have ordered from the Pizza Hut in Killen, AL and been treated rudely. When I am told an order will be ready at a specific time I expect it to be ready at that time. Not 45 minutes later. Will not be ordering from Pizza Hut again.

  2111. My mom called to place an order because we were having a party it was going to be a big order.The lady that answered the phone was very rude .My mom asked her if she spoke spanish the lady hung up my mom called again and asked again if there was anyone that spoke spanish again the lady hung up I called and asked why she kept hanging up she said “umm I said no one speaks spanish and umm I didn’t hang up so are you gonna place an order ?” In a loud tone i asked her why she was giving me an attitude I did nothing wrong I was just trying to place an order and she said “umm I am not giving you attitude” she kept “umming” me .I asked to speak the the manager she said “umm I am the manager ” and again hung up so I just ordered at dominos .I love pizza Hut I always ordered from them but I will no longer be ordering from them and this was on 67th ave and Bethany home in Glendale arizona .

  2112. Me and my family went to the childersburg Alabama location for the lunch buffet only to realize they were not cooking pizzas was there for 20 minutes only to have 2 pickle slices and no pizza because they were not making any this was at 12:30 there was another 5 tables also waiting was very disappointed in this may never cone back again

  2113. Dissatisfied with my order , young lady told me on the phone the delivery time is thirty minutes took an hour and eleven minutes for my food to be delivered, when I called back she said my food is now on the way, no apologies or nothing, delivery guy was rude also expect a tip no way this locations need employees badly !!!!

  2114. On 5/1/16 I ordered the 2 for $6.99 pizzas at 2:40pm online. I have where it was pd for by my debit card & even a confirmation number. I still haven gotten my pizzas. Not to mention that the last time I ordered it was cold and it had been put together from other pizzas. I’m not sure what they are doing but I’m highly upset. About paying for something I didn’t get and for being treated like my order don’t matter.
    Thanks
    Tanya Bryant

  2115. I ordered pizza & drinks from the $5 flavor menu today online. I called the store to change 2 of my drinks from Mountain Dew to Sierra Mist. Because Sierra Mist is not offered when you order online. The woman who answered the phone was named Chelsea. I wanted 2 Pepsi and 2 Sierra Mist. I just got my order and it had 2 Sierra Mist and 2 Mountain Dew. This is the 2nd time my drinks have not been what I ordered. And I am very irritated. This repeat mistake is making me not want to order from Pizza Hut ever again. This happened in Alva, OK 73717 at store #:

  2116. When we try too call our local pizza hut in fairport NY. Numerous times we get a busy signal for 20 minutes or the phone just rings and rings! I have been trying tonight for 1 hour and 55 minutes too call and place an order! This is not the first time!
    Thank you!

  2117. heck in my town they run over children to deliver there stuff, check it out pratt ks 1 and half hours ago. the little girl was life flight to Wichita ks. the sad news is ive called and went down to the store and also called the main headquarters, and nothing still drove like idiots called the cops and they see them and slow down, we are going to run them out of our town! everyone in pratt go to humble pie for pizza

  2118. Yesterday I had the worst pizzahut experience of my life and still don’t understand what happened. I had just gotten home from the hospital and didn’t feel up to cooking for my family yet. I called and placed our order which came out to $35 and after a two hour wait I called back, I was put on hold in a “que” somewhere since I had said I already placed my order. After a twenty min hold no one helped me and my kids needed to go to bed for school so we had peanutbutter sandwiches. I don’t understand what happened to my order, I called the bank this morning and it doesn’t seem that you have taken the money off my debit as of yet so for that I am grateful, but now very hesitant to try to order again because I don’t know if my food will ever show up when I am needing it or not.

  2119. I would never try to tell a company of your standards how to run yor company its obviously you know what you’re doing I would never have a painter working for me that would talk to a customer that way

  2120. Ordered a pizza from Houston mo pizza it had so much oil it was leaching through the box not the first bad experience but the worst one yet and will be the last need to do something about it

  2121. Ordered today, my pizza was GREAT, my husband’s was not right. Receipt was right had green olives but it had black olives on which he does not like at all. He picked them off but was disappointed. Ticket #0070, order taken 5:53 pm, Alpena MI, 5/5/16. Again the receipt was right just not made right.

  2122. San Jose Story and White pizza hut

    1. My order was 10 min late
    2. No one answered the phones
    3. I ordered a large not a medium
    4. Pizza was cold
    5. The wings were cold
    6. I ordered the blue cheese not ranch
    7. Tried to call again strait to voicemail
    8. The pizza hut is only a couple miles away from my Job Corp Campus
    6. The ranch was bad

  2123. I’m a very loyal customer. Pizza us my favorite food and I have been eating at Pizza Hut for years. I was very upset when I placed an order for a pizza online but when I got to the store I was told they were all out of the dough do my order has not been made. I feel u should have gotten the next size up for the same price but was told no. I felt like since I’m a loyal customer I should have been compensated for y’all’s mess up. I was told an employee left all the dough out an it was ruined. have to

  2124. On April 27, 2016 I ordered a hand toss pizza, plus wings and some soda. As a former employee I have to say this was the worst experience I have ever had with Pizza Hut. The order took a very long time to be delivered and the pizza was not even warm to the touch. Never in my life have I received pizza from the hut like this mess. I am ordering right now to see if I receive the same crap and if I do I will never eat a slice of pizza from Pizza Hut again. This was sad.

  2125. I had a credit from a previous order because the store (Yale) location charged my credit card twice for the same order and the special pricing wasn’t applied. So, I decided to reorder pizza for my grandsons about two weeks later. First, I was told I did not have the credit.. Then was told only the manager could approve the credit (Ella blvd) . Amazingly the third time I was told the manager was emailed and will CALL me concerning my $20 dollar credit!!! Wow. So. I gave up and simply order from another pizza company. Surprisingly, your driver shows up 45 mins later with the wrong charges of course. We called the store (Ella blvd) in which the MANAGER rudely told me that I didn’t have any credit I politely send the order back. So I called the main number to find out YES I did have 20 dollars credit but now it don’t appear because it was applied to my last order that sent back . What happened to customers service and plain common sense.

  2126. I place an order at 10:18 and I recieved it at 11:25 I even ask after 50 mins of waiting To check where is my order and if the food was still good and warm and he said yes it’s warm and so the delivery guy that pick up name mike said he just walked in that he is my delivery guy said he was picking my food up and was going to be On The way to Deliver my pizzas like I never waited so long over an hour this is ridiculous and I won’t be ordering late nomore and I only bare with the old food I received in which I even mention why is it not hot and fresh he said it was but u can clearly till and he was speechless about that part after I open it and also mention this looks like it was made 40 mins ago I just said I’ll take it this time because I was pregnant yes I still wanted it and was really hungry and then he also told me it was only him and his manager that was working and that people walked out and went home maybe Pizza Hut needs to hire a lot more people and fire people that walked out ridiculous I don’t think it’s his fault but somebody’s as to why it took so long smh disappointed and you guys needed to know horrible timing when you guys are telling customers 35 mins

  2127. Ordered wings and bread sticks from a store in Philadelphia on passyunk at 9:38 and called 2 times and was told order had left at 10:55pm and 11:45pm store eventually closes at 12am and I lost contact. Horrible never again worst experience in my life!!!

  2128. Iam so disappointed with pizza hut.on froday may 6 at approx 7:30. Pm i placed an order for delivery . was promised my order would be there in 30 min. After an hour i called and was told there was no record of my order( yet my credit vard had been charged , i verified that with my bank) so i placed a second order and the person told me for whatever reason the order was cancelled(a curtesy call would have been appropiate) so i replaced the order and gave credit card i.nfo(again) the second manager was very perfessional , whereas the first one had an attitude because she didnt feel i should have been so upset .Hello- i waoted an hour for food that never came and was chaged (was i supposed to be happy hungry and broke- i think not. Well finally my order arrived and guess what-IT WAS INCORRECT…..little ceasers is looking better and better each time. !!!!

  2129. I call Pizza Hut in Alma,Arkansas to have a pizza delivery…person on the other end gets my #…ask for my name and the my address…I told him we oder there all the time we should be in the computer… so he ask for my # again… I give it to him and he says Nope your not in here…what’s your address…
    So in shock I tell him ____ Julie Lane … he says and How do you spell that? I’m like JULIE? J-U-L-I-E…he says he needs to place me on hold comes back on and tells me it will be 2 hrs before a delivery and do I still want to order?
    I ask him why 2hrs???
    Well we have 1 driver and 3 orders ahead of you…
    So that my mouth did not run without me ….. I said WHATEVER and hung up!
    We order at this Pizza Hut All the time…or we did…we won’t again!

  2130. Called business at 11:39 pm on Saturday May 7th to order pizza and wings and when I called they greeted me with Pizza Hut we are closed. I said ok and he hung up. After looking at hours I saw this location was open till midnight. Business must be doing great to turn down business 21 minutes prior closing. I find this unexcusable and feel if this is the routine for the Columbia Illinois location it would be in the best of customer service to update hours accordingly.

  2131. i will never order from pizza hut again, the wings were undercooked, and when i tried to call the store no one answered, i tried emailing customer service and was told someone would get a hold of me in a couple of days, im still waiting but not holding my breath. there are at least 4 other pizza shops that are closer, i might have to pay a little more but at least i wont have to worry about getting food poisoning from eating raw chicken.

  2132. On numerous occasions we have been to the pizza Hut in Lincolnton, NC and been told they were out of things like wings, breadsticks, pan crust, etc. Last night my husband and I went there and we’re given menus and seated. We sat for about 5 minutes waiting on someone to come take our order. When the waitress came over she said they were not going to be taking any more dine in orders because they did not have enough food to make any more orders. This was the last straw for us. We will not be back to the pizza Hut in Lincolnton, NC.

  2133. I ordered two of the Medium pizzas (Any Way You Want It) form the 1320 11th Street DeWitt Iowa and was told it was $6.99 each (per the add in the newspaper). I asked how many topping was allowed. The female person to whom I was speaking with told me two toppings. I ordered one cheese with extra cheese as my topping. The second was a meat and extra cheese (which I was charged for as it was a third topping). However when I went pick them up I was told that cheese wan NOT an topping and would be charged an addition $2.00 for my first pizza. I picked the pizzas up at the drive window, when I asked about this charge I was told its only $2.00 and cheese if not a topping, When I asked to speak to a manger she told me she was the manager! When I asked to show me where it was stated because the add as “Any Way You Want It”. She could not find where it was stated but gave me to the “real” manager. Who could not find, in writing, where it was written that the ‘deals’ was only two topping and cheese was not a topping. This took about 30 minutes. Not only was the female rude but A.J. the manager was also! He did final take $2.00 off the bill BUT to waste my time (the store was more afraid of the $2.00 loss than having the customer have a pleasant experiment with Pizza Hut). I did and do expect a pizza as an “good will” for the time I required to take.

    Thank You
    Bill Robinson

  2134. Ordering from Pizza Hut in Tampa, FL was the worst mistake I could have ever made. Then the customer service center idiots in Memphis Tennessee that answer the phones for the complaints need to be on the unemployment line. They are some of the most incapable, ignorant, uneducated jack asses I have ever heard. I ordered at 6:35 pm. By 7:30 I still had not received my order. So I call to make them aware of it. They claim to have called the location that I ordered from but didn’t and by 9:00 pm my order was still not here. I then called the number to the location and got the idiots at the customer service location ONCE AGAIN not knowing their job and how to handle the situation. After being told twice my order was on its way, the location where I ordered my items from called (wow) and said that their driver could not locate the residence, remind you I am a frequent customer. With that being said I asked, so it took you three hours to figure out that you could not find my address. That’s odd and then he had the nerve to say, did you still want your order…REALLY??? A bunch of young ignorant, inconsiderate jack asses, to say the least I wind up going to pick my order up and then they wanted to act as if it was funny and like they had no sense of remorse for what just happened. This is the last time I will ever order from Pizza Hut ever again. I will take my business and tell everyone that I know to never eat at Pizza Hut ever again.

  2135. My order was incorrect, I ordered 2 pizzas and one was a large pan super supreme. The pizza had no black olives do your cooks not know what toppings are on each pizza? I called and called,but the recording kept repeating.

  2136. I worked for Pizza Hut for thirty one years and have never experienced the rudeness that I received tonight. The location of School Street in Wilkesboro NC has the rudest, non customer oriented person taking orders. I have worked under Bob Geist, Jamie Coulter, and NPC and if I had an employee representing my brand like that I would have fired her or moved them to the dish room. We are always talking about getting our market share back with these employees we never will.

  2137. I ordered pizza online for carry-out, thinking I would get in and out faster. I a stop before going to be sure my order would be filled only to arrive at 9pm to get my order by 9:45 because I had to go through drive thru because the door was locked. I sat in drive thru all that time to finally get to the window land pick up my order, get it home, and have to go back out to spend more money because we had to throw it all away because my daughter took a bite and got a strand of hair in her mouth. This is not the first time, second, or third time I’ve had a problem with Pizza Hut. Either my food was cold when it got here, wrong order, or poorly made. They had refused at one time to not deliver here, asif I was supposed to accept something that wasn’t right for my money. This is why I just started back ordering and carry-out only. I know this establishment at one time use to be the best! Now it’s just filled with people who only want a paycheck and have no desire to work. I was so disappointed because I really wanted your brand pizza.

  2138. On Friday night , about 10:15pm , I called Pizza Hut to place an order for delivery . I asked the representative what specials they had , I ordered 6.99 special (2) one was a cheese pizza, the other half hamburger/ half pepperoni. I also ordered wings and breadsticks for $5 special. I was told the order would be ready in 20 mins. I waited about 25 mins. So I called to check on order, the order person said I told him carry out, I never did, so then he said that will be $30.19, I said I’ll come get my order for that price. The person taking my order really didn’t seem competent in taking my order , I had to repeat my card number 3 times before he got it correct. Anyway, I picked my order up and told what happened, no apology was given , all they wanted was me to sign my receipt for the order. I signed for my order , and took my food. By the time I got in my car, someone runs out and says my manager said we will give you credit on next order, I said there want be a next time. I work in customer service, and an apology should have been done immediately, not after I leave. Still I never got an apology. When I got home my pizza was cold, breadsticks tasted burnt covered with Parmesan cheese and butter and tasted like sauce didn’t really have time to bake in crust. I will never get pizza from you company again . Lost $28.19 for nothing . I deserve a refund. By the way, I paid on the phonebecause I knew I wouldn’t have cash when driver would arrive with pizza. Wishful thinking! Melissa Felder

  2139. I placed an order online , received my confirmation # and waited for my food. The delivery time passed so I called . the gentleman I spoke to said I never placed an order it’s not coming up. I checked my account with my bank and it was already pending. Then some other person got on the phone and said my card declined. I don’t understand. So then I had to reorder my food so now I have to wait another hour and I don’t think that’s right . I have the email with the con# if needed , I asked to speak to the manager and they wouldn’t let me. That’s bad business

  2140. Was delivered a disgusting piece of cardboard with no sauce and old cheese! Reporting to the better business bureau.

  2141. We ordered the new bacon crust pizza but no where in your description does it say that the pizza crust would be covered with garlic oil. And all of the bottom of the pizza crust is soaked with garlic oil. Garlic gets me sick so only half the pizza is eaten by my wife. We would not have ordered it knowing how it was made. So we basically paid full price for half a pie. Wife said it was good but sucks I don’t get to eat any of it. Any solution you can come up with would be appreciated

  2142. Ordered Pizza from the Lakewood CO, Union store and this is the 3rd time in a row they have blatantly given us the wrong order. This would be excusable if it was once but this is the THIRD time in a row. Last time they put a credit on our account and didn’t even post it on our order this time, we got the wrong Pizza as well and the crust was undercooked. How this is acceptable in anyway is beyond me. I absolutely demand to speak to someone because this may very well be the last time I care to even do business with this establishment.

  2143. I just ordered 2 pizzas from your today and requested they be well done. One came out close to burned while the other came out great. The overdone pizza was dry and not cheesy. I have pics to share to show you the comparison between the two. This was my order:YOUR ORDER – 3160514183107001181022302
    Placed on May 14 at 6:31 PM

  2144. Placed an online order for delivery. The website said the pizza was getting deliver in 30-35 minutes. I waited more than an hour called the pizza location and said it will be out for deliver in 1-1.5hr.
    Really? That long? I’m never ordering Pizza Hut again so upset with its service. I’ll just go to little Caesar for sure they will be ready with my pizza

  2145. I tried twice this year to order a pizza this year.I was told by three stores that they don’t deliver to my area( something they said they just started ). It is going to a very disappointing year for pizza hut and the people at the Indianapolis Motor Speedway.From the back entrance to the track and to my door is only five minutes.

  2146. Today I ordered pizza for my family. I placed the online order at 3:35 pm and my pizza did not arrive till 6:00 pm. There was a 2 hour and 10 min delivery time. I called the store several times but no one answered the phone, I drove to the location and the lady informed me that my order had left already. My food arrived cold horrible cut sizes of each slice. This is the worse experience I’ve had with Pizza Hut. Definitely never ordering from them again.

  2147. Today we placed order # 3160515181702001182011441 . I was quoted an hour for delivery and surprisingly I received my order within 45 minutes. Amazing job. Unfortunately my 5 yr old found a gray hair in her pepperoni pizza! My husband and I were in disbelieve. We usually receive excellent service from our local pizza hut. I am extremely disappointed with the quality of our pizza. Our whole meal was on the unpleasant side since we were busy searching rest of the pie.

  2148. I went to the Mohegan Lake New York pizza hut with my husband and a baby not yet two years old We ordered to all you can eat buffets for lunch . I just had salad and the baby had 2 slices of pizza and a couple of grape tomatoes cut up. When we got the bill they charged us an extra $4.99 for the baby. I think this was ridiculous most restaurants do not charge children who are under two years old.

  2149. I ordered 2 med 4 topping pizzas and one topping was missing and one topping replaced with another. I’d experienced missing items is ordered on my last purchase as well and wanted to speak to a manager. When I called the restaurant, I spoke with a very pleasant young lady that was very apologetic. I explained this had happened before and she called the manager over to the phone. I could hear him talking to her as she explained what happened. He asked, “Did we call and let her know we were out of the toppings?” when she told him no. He said,” I’ll be back to talk to her in a sec.” She again apologized and said she wanted him to talk to me because she didn’t know what to do. When the manager came back to her I heard him say, ” Just tell her I can give her a couple of bucks off of her next order but that’s all I can do”. He didn’t try to pick up the phone and talk with me he didn’t try to apologize he just left this young lady to deal with the issue. I do not understand the lack of professionalism and I have no intentions of returning and I relate that to him through this very pleasant young lady .

  2150. Yes I live in Blanchard Louisiana there a Pizza Hut out here and general manager was very rude to everybody that comes in I’ve never seen him wash his hands every time I come in he need be removed from the store he’s very rude to his coworkers and his name is Charles he is not a good manager and he needs to be removed ever since he got there that still has went downhill

  2151. I ate at the Bryson city nc pizza hut last Thursday night and ive never had such a pleasant waitress in my life. She is really something special, not only to me but to other customers as well. I think her name was Terry and she said that she grew up in the northern states. I have never done a review of anyone before but I think she deserves it. Also, the pizza was really good too.

  2152. Good morning, I ordered a pizza the other night and when my husband came home with it, it was burnt. So then my husband tells me that they had a sign on the window saying that they were getting new ovens. So my thought was if your oven wasn’t working then why put the pizzas in there so they can get burnt. So I called the Pizza Hut I ordered it from and all she said was their ovens were getting replaced and they will be closed for a while. She didn’t even say sorry or we will replace your pizza when we get a new oven. I work in customer service and I do my best to please my customers and if something like that happened, then I would atleast offer them their money back or say would u like something else. I usually don’t complain about things but I wanted to bring it to your attention. Natalie

  2153. I apologize if this is sent twice, my phone closed the link so I assume it didn’t go through:
    I am very disappointed with my order from last night. It arrived on time and had the correct toppings, but that was all that went well. The garlic knots box wasn’t closed all the way, so when we went to eat them they were soggy and cold. Then we noticed the garlic butter I promised my husband I ordered wasn’t even included in the order. Neither of our pizzas were cut all the way, it was like they just put he line marks and didn’t care. And the cookie pie wasn’t even touched, it had not been sliced at all-I was so irritated I took a picture. I don’t understand how hard it would be to check an order & make sure everything is included, the box actually closed to keep the items warm, the pizzas are sliced and the cookie pie actually get sliced and isn’t mushed up-especially when we ordered on a Monday night and it was slow. This lack of customer service will make us question where we order our pizza from next time.

  2154. Hello I ordered on 5/14/16 but I will definitely will not be no more.I placed my order on the Pizza Hut app for delivery it was $18.40 then I received a call from an employee that they were not delivering just carry out ,so I said ok and went to pick up .When I went to pick up and left I seen my receipt I had got charged another amount the pizzas where charged different price .how is that possible ?? Ticket #0191

  2155. I ordered online. I was hesitant to order from Pizza Hut and hadn’t done so in quite a long time. The reason for this is because you are too inconsistent. One day (rare) everything is perfect and I am in love, the next time everything goes wrong and I swear to never return.

    May 12, 2016 I didn’t feel like cooking so I spent over $35 to feed my family pizza, wings, fries etc.. I chose to use you and I regret it. Not only did I not receive my whole order I had to wait 15 minutes for a second driver to deliver my fries. None of my food was hot. It was luke warm and the pizza actually looked like it was in a little too long. The breadsticks were soaked with garlic quite a bit.

    After dealing with that situation I call up and ask for the manager who was not only nonchalant but overall cold and unbothered. I asked for the RGM and he gave me someone different. When I deal with other companies I try to resolve issues that day and in the store but I used to work for Pizza Hut so I personally know you had more standards. I see things have changed…People make mistakes my motto has always been how are you going to keep my business. If you messed up and act like you could care less I definitely don’t want you to make more food for me with possible “extra seasoning”. Very disappointed.

  2156. Yesterday I order 2 pizzas online it said they will be ready at 6:34 I arrived at 7pm and I still.needed to wait 8min… not only that it says that you can receive cheese stick when sign up. I did and I did not get the cheese sticks I asked the cashier why and she said she does not know that she never orders online… a delivery lady came in and the cashier asked her and she said it was because pizza hut online system sucked… when i got home both or my pizzas were raw. I was very upset but it was a raining heavely and I did not wanted to go out again..

  2157. Ihad delivery guy come deliver my food from the carriage house store that had a bad attitude i’m trying to ask him about my order he walked off saying i don’t know got in the car and drove off then his clothes was awful he had on some black jogging pants that was tore down the left side and you could see flesh and underwear, they was stained up and his shirt also. they ticket didn’t have driver name on it but it was the black guy with dreads and heavy set around 5 foot 11 and of course my order was wrong they sunt the wrong pasta, i didn;t get extra cheese on my then it wasn’t hot all my food was warm

  2158. Here is my order number from tonight 3160517201845001183013051

    I received the greasest pizza I’ve ever seen before, i had it delivered and immediately drove it back to the store. I’m done with this Pizza Hut store ever time I order from the boaz Alabama store I’m disappointed. They never get anything right and if they do the food quality is terrible.

  2159. I ordered a pizza and when I got home I knew it wasn’t what I ordered. I called them and explained what was wrong but they kept insisting it was what I ordered. I asked if I can come in and exchange it but they said nothing was wrong. With terrible costumer service I’ll never go back there again

  2160. Alisa Gamz using drugs and smokes pot outside in the parking lot In her car. She has treated me and my family very rudely when we come in here to eat. I will not come here to eat while she is working. Maybe its time to think about who is working for you compared costomers

  2161. Go to web site. There are no prices listed on the menu page.
    Called order in, no problem. Received order and got sticker shock. No wonder there are no prices listed on line menu. Never again.

  2162. Let me start by saying I have always been a fan of pizza hut. However, recently I have had the worse service ever and its not the workers but the food! The food has been so disgusting and i have a few scenarios for you. I order from pizza hut and I get the food. The entire pizza taste like aluminum! How that happened I’m not sure and I even had other people to taste and came up with the conclusion that the pizza must have been cooked in an old pan or rusted pan and the food absorbed the aluminum. Disgusting! After than incident that was two months ago I never ate there again. Now today I had to order from there only because my husband had to rush to work. I order the food and sit and waited for TWO HOURS!! I’m constantly checking the email making sure I got the delivery time right! So I finally call to check on the status of the pizza and they have no record of me ordering anything! But I’m like….I have a confirmation email! But the only excuse she could give me was “sometime the system do that and the orders don’t come through” then suggested that I call the 362-3333 number to place the order! So I call and mention to the guy what has happened and he put me on hold. Then tell me what I already knew which was “the order didn’t go through but he can do it” OK! So I order: 1 large pan pizza with ham, bacon, pepperoni, black olives and banana peppers. He then just say show i.d when the delivery get there and that was it! No reiteration of what i ordered however I didn’t worry about that because he seemed very attentive. Get the pizza at a timely manner and IT’S NOT WHAT I ORDERED! The pizza look like a hand tossed pizza and I ordered pan, the only thing on the pizza is black olives, pepperoni and sooooooo much BACON!! No banana peppers or anything else! But why allll the bacon! I really wish I could send a picture! After the first slice I immediately felt sick from the bacon and yet again the pizza is DISGUSTING! I’m so sorry but I can not enjoy pizza hut again. After two months of not buying and going through the same thing again this is my decision. And it don’t help that there is no feedback info on the recipe and its hard to find online. I’m not looking for anything in return but just to finally let you know my experience. My receipt info is included.

    Unit: 004038
    Zone: E-08
    Location: Memphis, TN
    Quince and Kirby Pkwy location
    901-755-0129
    My Name: Jasmine B.

  2163. I ordered two pizzas tonight and the crust was almost raw, very doughy and watery, I order from the Daleville Indiana store at least three times a week, and tonight, our pizzas were terrible! Very disappointed anD probably won’t order for a while!

  2164. On 5/19/16′ I went to the Pizza Hut inside the Target in Plymouth meeting. There was a lady standing I front of me waiting for her food. I was patiently waiting my turn, and the employee said can I help you? I said “yes, could I please have a pepperoni pizza combo and breadsticks please?” He snippingly replied “we don’t have any pizza.” I said “do you know how long it would be?” He more abruptly replied “I SAID we don’t have and pizza.”
    Now there have been more time than not that I had to wait for food at this location, so I just assumed he meant there we not any ready for the self serve shelf. I guess it was crazy of me to assume PIZZA Hut would have pizza!!!!
    I was sooooo turned of my his rude comments and disposition that I just said “ok, thank you” and walked away.
    I know everyone has bad days and things happen, but this was so out of line and disrespectful that I would want someone to bring it to my attention if this was my employee representing my company.

    Concerned Customer,
    Jill

  2165. Yesrerday, 5/19/16, my order was taken by Crystal according to my receipt. She appeared bothered that I was ordering food, also very unhelpful & short when I asked questions. Not only that, I would question if she uses drugs by the way she was acting.

    Upon picking up my carryout order in the time she estimated, a man was picking up his order. It was a small carryout box, he opened it & saud it was cold. She told him that it was his fault & if he would’ve picked it up on time it wouldn’t be. He asked if she could microwave it, she said we’re a pizza place and don’t have a microwave, she offered the oven. With this, he ok’d, and then pursued to ask for a fork. She told him we have no forks. So he followed w the question, you serve pasta, but have no forks.?. She said, like i told you, we are a pizza place. This interaction and professionalism was such a negative situation. She doesn’t seem to understand what customer service is about, abd what us sad, is that she was the only person on that shift working, it’s unfortunate for all daytime customers.

    When referencing my receipt for her name, manager’s name, etc, I see a mgr Sharon at (262) 785-5555, in which the number is no longer in service. The Pizza Hut phone number us not on it either, but I would not want Crystal to take my call anyways.

    Lastly, I see Crystal charged me a $1 for a donation without my consent! It was the 1st item she added onto my order. I’m livid, this is completely unacceptable, and it is a donation contest, that site should be disqualified! Dishonest employees that are also this unprofessional and lack customer service should be fired.

    #013477 CARRY_OUT
    Ticket #0019
    Entered by Crystal
    05/19/16 3:31pm

    I’m hopeful Pizza Hut doesn’t allow staff representation like I have observed and experienced at this New Berlin, WI site.

  2166. Im a former employee at the store in Ogden,KS.and the manager will not give me the information to get my final two check stubs.

  2167. I had a horrible experience when I ordered from pizza Hut in lawrenceburg ky 40342. I ordered 3 large meatlovers pizza and I ended up getting two veggie lovers and a 2 topping pizza . I told the manager named troy and he acted as if I asked for everything done all over again and was rude about making them over this is the second time this has happened

  2168. I ordered pizza delivery at 9:40pm It was supposed be delivered at 10:10pm
    I realize the time is approximate but approximate by what and hour? Unacceptable. I am very disappointed. The actual arrival of my dinner was 10:40pm.

    On May 20, 2016, at 9:40 PM, Pizza Hut wrote:

    Thanks, Lynn-Ann. Your order will be delivered on
    MAY 20, 10:10 PM
    DELIVERY TO
    168 N LIMA ST
    SIERRA MADRE, CA 91024
    (626) 376-0808
    YOUR PIZZA HUT
    121 E Foothill Blvd
    Arcadia, CA 91006
    (626) 303-5888
    YOUR ORDER – 3160520234042001184024908
    Placed on May 20 at 9:40 PM
    1 Medium Pan Pizza
    Whole Ingredients: Classic Marinara Sauce, Mushrooms, Italian Sausage
    1 Medium Pan Pizza
    Whole Ingredients: Classic Marinara Sauce, Peruvian Cherry Peppers, Fresh Spinach, Mushrooms, Black Olives, Diced Tomatoes
    1 16 piece – Buffalo Medium – Traditional Bone-In
    2 Blue Cheese
    Special instructions: Knock door bell doesn’t work
    Order Total: $37.57
    Payment Method: Credit Card
    (REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a credit card imprint and your signature.)
    Pay by Card. Please have your credit card ready to show your delivery person so that we can complete your transaction and get your signature.

    Please Note: The Estimated Time listed above is an automatically generated approximation of when your order may be ready. If you require a more exact estimate of when your order will be ready, we recommend that you call your Pizza Hut restaurant directly. The Pizza Hut name, logos and related marks are trademarks of Pizza Hut, Inc. Third party trademarks are owned by the respective parties.

    ©2016 Pizza Hut, Inc., 7100 Corporate Drive, Plano, TX, 75024, USA.
    Powered by QuikOrder

  2169. I was wondering Why you guys haven’t brought back the Lasagna and the Garlic Cheese bread back to your menu? You guys Always bring back pizza’s(and pizza crust’s) a million times(just using any number,NOT really a million). Thanks

  2170. Aiken sc. York st. Received worst order ever. Pizza looked and tasted thrown together wish i could include pic,crust ws plain an i ordered asiago,spinach ws dumbed on top,whole leaves raw not chopped or baked with pizza .chicken ws only other topping applied well others(tomato,bacon,onion)barley any if at all.Driver had to go back 4 soda i ordered,fries over cooked etc…….Pizza hut ws my gi to spot but this new location has made me change my mind

  2171. Ordered my pizza at 3:32pm..Said it will be ready at 3:59..4:35 I called they said it was out for delivery..Called back at 5:00 said some one was pulling up with it now and my order is free..Still no pizza til 5:10pm..When it was delivered delivery driver wasn’t very tentative or apologetic..

  2172. I just tried to place and order over the phone while trying to place the order the cashier was playing with someone giggling. I don’t know what was going on but it did not sound good someone was breathing hard. as she was giggling. I did not anything order.

  2173. I’m very disappointed of the service I have received today. It took almost 2 hours to deliver my pizza. First, the location I ordered from did not have the bacon stuffed crust, and second the order took almost 2 hours. When calling the location, they didn’t seem concerned and had no sense of urgency for my order. They simply said driver barely left. I shouldn’t have to wait so long for a pizza. I would like a refund. Thank you.

  2174. I ordered a pizza by phone from a e-mail I received from you. Saying to give the four digit code for a 8.99 pizza. They took my order told me 25 min. When I get to pick it up theres a guy that won’t let me have it at that price without a coupon. I tried

  2175. I order 25 dollars worth of pizza and pasta when i got home one of my pasta had a big portion out of it .so called to tell them the manager was very rude and told me he wouldnt replace it because they were premade so in his eyes its okay to pay for a have eatn5 pasta im the manager so im not changing it very un professional and rude. Needless to say i didnt eat something someone has eaten out of.

  2176. My order number was 3160523175917001182027270, and something was wrong with the order or ingredients. My friends and I have all been ill after eating today. Please contact me as I woul like a refund. I have never had a problem before so thank you for taking care of it.

  2177. really disapponted in the mobile web site.. Tried using it twice and then tried to email a comment and again a problem. 40 years, im pretty well versed in this king of stuff.

    Pretty frustrating.

  2178. I ordered the $10 box deal from the Pizza Hut in Noble Oklahoma and online it said I get five breadsticks and 10 cinnamon sticks with dipping sauce for both. When I received my order I only got for breadsticks and five cinnamon sticks. The dipping sauce had enough to only get enough sauce for a half of a breadstick. I called the noble Oklahoma pizza huts to let them know and they blew me off and told me I was wrong and there is nothing I can do about it. I called back egg in today to try to speak with a different manager but the same manager got a attitude with me and told me I was wrong again. I ordered this pizza online and screenshot A picture of your advertisement online on your website and I also took a picture of my order so I will have proof if you provide me with an email I can send you these pictures

  2179. I placed an online order for the 4 th tme in a row. All times they were out of the toppings i ordered and let me know when the pizza was already coming. Once i was supposed to get a credit never happened. This time i was called they said my card was declined but opps no they only called to say that were out of toppings. I took pictures of the crust of this pizza was so burnt pizza hut is not like they used to be. Pizza Hut should be ashamed to do business this way.

  2180. This afternoon I ordered the pizza knots, the Smore cookie, and a medium pizza with pineapple, mushrooms and Italian sausage. The pizza was the worst one I’ve ever had — it was like a thick cracker with completely desiccated toppings — it was awful !! last Pizza Hut pizza I’ll ever order.

  2181. Pizza had a 2 inch crust and I don’t believe it was pan…that I paid extra for, only 5 wings in order, pasta was crunchy without cause on some areas and was covered to heavy with cheese. All food was undercooked and cold when it arrived….it was 75 degrees out so I’m sure food sat a while.

  2182. I had a carryout order and the guy that was taking my order used his phone number instead of mines, he didn’t know what he was doing so he asked for help, when the lady came to the counter she was on her personal phone and told me to hold on. I finally got my pizza I took it home and it had bacon on it so I called and told then what the situation was and they put me on hold and no one came back to the phone. I called multiple times and no one answered. So I drove back up there and asked to speak to the manager, he never came to the counter I was waiting for at least 10 minutes before anybody did anything. That was the worst customer service I have ever gotten. The store is in Nashville, TN the Richards rd location and the manager at the time name is Quan.

  2183. I placed this order 3160525210445001182027094 at 9:04 on 5-25. My order arrived at 10:15 and was cold. The delivery person said he was sorry that all his coworkers had left alone. The time before my order was messed up and the store did make another pizza and delivered it to me. This pizza hut backs up to my neighborhood and there is no way it should have taken this long. Will not order from them again,

  2184. Bought a stuffed crust and order of wings after a 17 hour work day. Showed up for my pickup time and saw my food sitting on the counter getting cold. Then I patiently waited for someone to greet me so I could pay for my food and be on my way. Had three employees walk up to the register (including manager) and not even look at me. A simple “we will be right with you would have sufficed..” I then stood there for ten minutes until I flagged down the manager who then graciously allowed me to pay for my food and be on my way. With my cold pizza and wings… Rochester PA Pizza Hut. And wings were boneless… I ordered bone in. See you next week papa johns.

  2185. How does a pizza restaurant run out of pizza? I place my order online about 10 min later get a phone call we are out of dough really. Are you not in the pizza busines this is bad

  2186. I placed an order online on yesterday totaling 43.60 and when I got home, I discovered my order was incorrect. I had 4 chicken pastas, when I thought I selected 2 marinaras and 2 chicken. My grand children are 3,5 and 6. I ordered marinaras for them bc they do not like the chicken pasta. Long story short, I called the store and told them my order is incorrect and I was told, you all do not make corrections on online orders and my online order showed 4 chicken pastas. I think that is messed up a company, such as yours, do great business, but refuse to correct mistakes. My online order does not show the pastas, but shows everything else. I had to spend an additional 15.00 to go to burger king to get food for my grand children bc you all refuse to make corrections! Now this is the kicker, Burger King also messed up my order , but when I called the manager, he told me to bring in the receipt and they will make the order right. I did and they honored. I only paid 15.00 there as opposed to almost 50.00. You do the math about customer service/appreciation. Your food was still hot and never touched when I was bringing it back to your store. Your rude ppl would not even try to correct the mistake. I know I selected the pasta choices. Long story short, my company sometimes order from you guys for our meetings etc..It will not happen again nor will I or my family shop at your establishment. Irmo, SC Store will NEVER get our business!!!

  2187. Told broke salad bar after 6 pm .three times no salad left. No salad no pizza.lookin for another pizza place.

  2188. Also your company needs operators in the customer service department that can speak English that can be understood. Thank you.

  2189. Today I called Homer,LA store. I asked about the specials. The person was very rude and impatient. I asked questions about the specials. I placed my order and later went to pick up. After leaving the store and looking at my ticket I realized I was given incorrect information. I called back only to find out that the very rude cashier was in fact the manager. You can’t expect your workers to provide great service if the manager is very rude. I spend my money there and my coworkers but I will not be subjected to such poor service.

  2190. First, I’ve always loved Pizza Hut . The general rule was dominos was cheaper but pizza hut was better. Better ingredients, better selection better prepared. It was worth the little extra. The last three orders I placed were awful. I was hoping it was a one time thing but evidently not. Poor preparation, poorly cooked, overcooked, just not pizza hut standards. Its sad, it tasted like Dominos. Not sure if the 5 dollar deals created this but it’s not the same. I would pay a little more to get quality. Congratulations you have become Dominos. (Pizza Hut, Hwy 17, Hampstead, NC.)

  2191. Could you please add my address to your online ordering system? I would like to be able to earn my rewards and order without a ten minute ordeal.

  2192. We recently had part of our order not delivered. When we called we asked for a refund but they said they would send our food out. Apparently that meant over 30 minute wait and we live less than a mile away. We called and said we didn’t want the item since it was too late but we were told it was on the way. Almost two hours after our initial order we had all of our items and no satisfaction. Again we asked for a refund on the item and were told no. There are too many similar options to be treated poorly.

  2193. Hello,

    I went into store 031474 on 28 May 2016 to purchase pizza. When I first entered the store I noticed that the store was not clean. There was no one to greet me at the counter or upon entering the restaurant. An employee by the name of Faith approached after five minutes of waiting. There were two other patrons in the store that had been waiting for over and hour for their food. I know this because one gentleman stated that several times.

    Faith was yelling at another employee in the fridge who was searching for pepperoni’s. Faith then abruptly and rudely told me that the store was out if pepperoni several times. She was quite frustrated about the store running out of a key and high demand ingredient. She became increasingly annoyed with me because of my lack of understanding of the $5 special in the store. After a few deep breaths I was able to make it thru one of the worst ordering experience that I have had at one of your establishments.

    Faith then began to engage in a back an forth argument with the young man who was waiting for an hour. She finally told him that he was sitting there waiting while she was looking for the pepperoni. He reminded her that she had told him 20 mins ago that he would have to wait for an additional 15 mins. She told him that she didn’t tell him that and that she hasn’t told anyone their order would take fifteen minutes since 11am in the morning.

    Faith then went in the back to assist with making the orders. While doing so she went on a verbal tyrant with the employee in the back. I didnt catch his name. He was not loud in his responses to her. She complained about being tired of getting yelled at and belittled by employees and customers. She was very tired of the verbal abuse from everyone and she is leaving.

    I agree with Faith for not wanting to be disrespected and continuously belittled. I agree that she should not have to take that kind of treatment routinely. What I can’t agree with is her unprofessionalism. I am assuming that she is the manager due to her verbally reprimanded another employee in the back about them not wearing the proper head gear. I also don’t agree with knowing that she got a new cell phone and was not knowledgable about the use of it.

    I am going to make the assumption that this doesn’t happen all the time and that this is a bad day. My nephew seems to disagree with me. He lives here and he seems to believe that it happens all the time. I’ll have to bring to Virginia and take him one of your restaurants so that she can make a true comparison.

    I would like for someone to look into this and contact me. I think with a little retraining and some coaching this can be a great place for this area.
    Thanks
    Respectively Ruperto
    Order number 63

  2194. Placed an on line order for delivery 28 May 16. Waited an hour . Called Middletown store. Told something was wrong with their system and because of security issues could not delivery my order I would have to pick it up I did nothing wrong so I canceled my order.

  2195. I went to the Pizza Hut on 341 in Brunswick Georgia at 8 p.m. on May 28th I believe I ordered a medium pan pizza a brownie and some boneless wings when my order was 2 minutes away from supposedly being done they lost my order and was frantically trying to put it together and when I got home which is about 30 minutes away from Pizza Hut it was completely Raw inside it was just good and gross in inedible I tried to call the store to let them know that I was very displeased and when the manager finally answered the phone he told me to hold for a minute after I told him my problem and I was left on hold for eight minutes then someone came and picked up the phone and asked if my order was for pick-up or delivery so I told them I would take it up with you all I am a very displeased customer

  2196. My order number – 3160529164520001181011247
    Placed on May 29 at 4:45 PM
    Your order will be delivered on
    MAY 29, 5:15 PM
    I ordered my pizza over an hour ago. It was supposed to be here at 5:15pm and I am still waiting for it. It is now 6:53 p.m. and I am still waiting. Everyone keeps apologizing and no one wants to own up to their mistake. I called at 5:50 and they apologized and told me they would send the order out again. Another hour has passed still no pizza. So I call again and I am put on hold for 15 minutes. I finally talk to the manager and he claims that whoever replaced the order put it in as I wanted parmesan packet and it was probably over looked. Wow, really. The time is now 7:12. So the young lady put my order in again for the 4th time and had the nerve to tell me my total when my card has already been charged. I told her no ma’am, I was told it will be free and my charges will be credited back to me. This is ridiculous. I hope all the Pizza Huts don’t operate like this. It is 7:50 no pizza. 8:11 PM we have delivery….. Wow and the delivery driver was waiting for the balance after I was told it would be free. One pissed customer!!!!!!

  2197. I am a long haul truck driver we were passing through McPherson KS. We stopped at your store on Kansas Ave. The one next to Montana Mike’s. asked order LG supreme and asked them to make sure and cook it well done. We got it out on the truck started to roll out and the thing was so dang undergone that it was biting a mouth full of dough. It was damn near 20.00 and we had no time for them to do it right. I order alot on the road and at home. I was so hungry and absolutely discussed with the mouth full of raw dough. They were also commenting on how they were closing soon so we would want to hurry. Just wanted you to no. I am Highly disappointed

  2198. I would like a full refund. The order i placed took over an hour and upon delivery, it was cold! Not even warm. Just plain cold

  2199. I have been trying to find a customer service email and have not been able to. So I will just copy and paste my yelp review here… This is the second time my wife and i have ordered a pizza from their website and waitied and waitied for it to come and it never showed up. We then call the location and no one answers the phone because apparently they are closed. This is during normal business hours that are listed on their website. I just dont understand how you can run a business where you are able to order online and the whole transaction goes through all the way to the payment being processed. Then it even gives a delivery time that doesnt matter because you wont get your food. This is definitely the last time i even think about pizza hut when there are so many other better pizza restaurants around.

  2200. I got a large pepperoni with bacon and cheese stuff crust pizza from store 004057 ticket 14 and it didnt have hardly any cheese or bacon in it at all all the advertisement on paper and tv show lots of cheese and bacon in the stuffed crust, this had little to no cheese and bacon in it very dissapointed not.a good value at all

  2201. I am have difficult with your location in nanuet NY. I have been over charged twice I ordered the $5 deal buy any 2 for $5 each and was charged 20$! And I ordered a personal pizza and cheese sticks and was charged 15$ they keep over charging me I love your food but am disgusted with how they are over charging me every time. I deserve this problem to be solved atleast a free meal or coupons something because this is ridiculous and there nasty the way they talk to me. I am a customer I don’t deserve to have my hard working money over charged every single time

  2202. I want anchovies on my pizza. Why is impossonble to order a pizza with anchovies at pizza huts. It is the third place I tried to order and left. I like the pan pizza with anchovies. It is managers choice they told me. Change managers. The only one Pizza Hut restaurant that still has anchovies is in Geneseo NY. Please don’t let them change. I drive 15 miles now to get what I want. I drive past two pizza huts now to get to a good one. The one in chili NY & Henretta NY are bad.

  2203. I ordered a pizza on Sunday, May 29, 2016 at 8:17 pm in Calhoun, Georgia. After I tried calling several times with no one answering the phone, the driver, Kevin, finally walked in at 9:15. He said he couldn’t do anything about it and had been driving a lot. He was no help and was not apologetic in the least! We were staying at the Fairfield inn by Marriott. I was quoted 30 minutes and it was an hour. I tried calling while Kevin was still there but again was unable to talk with anyone. I really feel that since we were at a hotel and not a regular customer there, the store didn’t care about our order. In addition the pizza was over cooked and not prepared correctly as we asked for extra sauce and it barely had any. I’m very disappointed in this order. My family was wanting to go swimming but by the time the pizza finally got there the pool was closing. This was not a good Pizza Hut experience at all. Also, trying to find a way to contact Pizza Hut on line is ridiculous. Step it up Pizza Hut.

  2204. I ordered two pizzas for carry-out on Sunday 5/29/16 from the pizza hut Sweetwater location in Lithia Springs Ga. I sent someone to pick them up. The pizzas were missing a topping. I called back and spoke with Josh who was rude an apparently having a bad day. He said it would take 45 minutes or more to have the correct pizzas delivered, he could credit my account $5,or I could return the two pizzas and come pick them up in 20 minutes. I went to pick them up and ask for corporate contact info. The young lady at the register told me to look at the information they had displayed to see if it was on there. It wasn’t they were for gift cards. She then told me I could look it up on line. I ask for the manager. Josh came and told me they did not have a corporate office they were a franchise. I ask for the person information over the store. He said that would be him because he was general manager. Wow what representation Pizza Hut has. I ask who was over him. I said he was in charge. I ask you the owner ? Can I have his or information? Then he said Robert was the district manager. I asked for his contact information. He said he could give that out but he could take my information and have him call me Monday. I asked on a holiday? His response was yes I am going to text him tonight. I left my contact information. Do you think anyone contacted me NO. I patronize Pizza quite often. I didn’t ask for anything other than what I ordered and my receipt verifies. When I didn’t get it the were rude and unaccommodating. Whomever is in charge should know how they treat customers and to do so hiding behind the fact that are are a franchise is absolutely terrible! The still should follow Pizza Hut standards. Very DISSATISFIED Customer! I not quite sure if this will reach someone who cares about customer satisfaction but sure hope it will!

  2205. Tried to order a pizza and wings online from my local Pizza Hut in Bridgeport WV. After placing the order online I received a call from the store telling me they no longer deliver to my area. I live at Maple Lake in Bridgeport and had been receiving pizza’s from the store for over 20 years. Called Domino’s and had to settle for that instead. Are there any Corporate rules regarding delivery areas for the franchisees? If not, we need an additional store owned by someone else to service the rest of the Bridgeport area!

  2206. Bad Manager not got a clue how to deal with customer complaint not bothered about food being not made to customers wishes salad the same not as asked for really bad attitude to customer should not be in charge of any food also had to laugh said it was not his job it was pizza huts menu nothing to do with why in gods name is he a manager poor service false deals and just a rip off will never go back and hope they get exposed for ripping customers off

  2207. I order a pizza on line and it was the stuff crust with pepperoni and when I got it was chess only when I called and talked to the manager she told me it was my fult I tried to let them now I never order just chess , she was very rude and told me she cant do anything ,, and told me it was my problem,, this is very bad customer service and I will never order from pizza hut again

  2208. I placed an online order for delivery to the Marriott hotel
    We are in. I immediately checked my email from PH & noticed my order was wrong; I called PH to correct my order & they said they couldn’t change it because it was already in the oven. They could make another at my cost. I cancelled my order & was very disappointed w/the service offered. They spoke to me w/no care, blamed me for the mistake & made no attempts to assist w/my order. We are just moving to Col. Springs & will be at the Marriott for 2 weeks, while our home is getting ready for move in. 2 days on the road, tired, hungry & all our family wanted was to rest & eat…..they requested Pizza Hut. What a disappointment.

  2209. This evening i took a chance and ordered cheese bread with my pizza. Bad move, it was the worse cheesebread ive ever had in my life! Pizza hut you ought to be ashamed for delivering basically burnt cheese over bread. Nothing was good about this bread. I highly suggest that pizza hut consult with dominos or even a smaller chain like pie 5 on how to make cheese bread. I will never order cheesebread from pizza hut again i could have made cheese toast that would have been better than the bread that was delivered. I really regret not ordering from domino’s tonight. If you are not going to make it right then please take it off the menu!

  2210. My daughter ordered a Pizza dinner for me last night and paid for delivery – I am on a disability pension for sight related issues. The pizza driver arrived, called my daughter and insisted that she call me to go outside to the driveway to collect my pizza, flatly refusing to get out of his car to complete delivery.
    I was wondering if this is the way you treat all deliveries or do you just treat customers with sight issues who are less likely to complain??

  2211. I just left your Brookings SD restaurant and I was no impressed at all. When I walked in the lady told me I had 20 mins left on the buffet and so I ordered that and not even 6 mins in she came and told me they are shutting down the buffet and I am still in the middle of eating and I got charged full price and within shortly after that they took down the buffet. The pizza wasn’t that great and I’m just disappointed that I was the only customer eating off the buffet and not even 10 mins into eating she shut it down. Not happy at all.

  2212. Hello. I do love Pizza hut, first off, and I frequent location store # 007204 often. My order all the time is personal pan pizza, meat lovers, no ham, light sauce…a pepperoni personal pan pizza, extra pepperoni, and light sauce. Every order, every time. Everytime we go get our food, it’s always wrong. Meat lovers always have ham and pepperoni never have more than 4 pepperonis. On 06-01-2016, we ordered the same exact order and added another meat lovers no pepperoni, extra bacon. There was only 1 pizza that was right and that was the one with extra bacon and the same two that gets ordered all the time was wrong again. This time, I can provide pictures and the receipt of you like. We have called the store on many occasions because of this and the store would replace our order. But now, it’s beginning to look on my part suspicious and I just want my order right the first time. Please see if the managers can ask their employees to double check the orders and make good quality food for the loyal customers. Thank you, Nakia

  2213. On June 3,2016 I ordered my daughter a pizza at 5:09. Gave them the address and they said it would be delivered at 5:38. At 6:15 they arrived with the pizza. They entered the wrong address and then the pizza was cold when they got here. Also we ordered a smores cookie, the cookie was not fully cooked. This is the second time in a row this happens. I am not happy. The pizza and cookie cost me $29.14. This is very expensive for being late and cold.

  2214. Listen, I order a large bacon stuffed crust pizza, it comes in a large box but, barely even covers half of the box. I asked for extra mushrooms I barely had 2 pieces of mushrooms on each piece. I paid 22 dollars for a pizza the size of a frozen Jacks pizza from Walmart! I’m pissed! I want my money back!

  2215. I just left Pizza Hut , Moss Point, Ms. The service was horrible. No one greeted us. I got the menus, and forks myself. No one came to wait on us. After 15 minutes, I went to the counter and asked the lady to take my order.I got my salad. The waitress brought us 2 drinks. We waited 25 minutes. No pizza yet. The worst part is that at least 7 cars got their order at the drive thru. before us. Then I walked to the counter for help and the waitress ignored me, but answered the phone right in front of me.So I told themto give my pizza to someone at the drive thru when it was ready. We left and will Never return.

  2216. I called in to store #029964 at app 820 to inquire about an order that was placed at 601pm. I was told by a very rude employee (alexis) that they were a franchise and not corp owned. Manager came out who was also rude and explained that driver could not get to me because of the rain. I understand that in rain they may not be able to deliver but it should heve been communicated….It is now 838..i am standing in the store at the counter and cashier Alexis still has yet to apologize for the miscommunication or to acknowledge that the miscommunication was on their end. The manager simply left the counter and has yet to return. I am a frequent Pizza Hut patron and have never been so disrespected by any business and i would hope that you would not encourage this in your organization..

  2217. I had never been treated like a stupid way before. I was very upset with my last experience with them. I have ordered lots of times to my address. If they didn’t have a driver that day at least they could have explained that. Instead they transferred my call back and forth the others stores that didn’t deliver to my address and operators. I had to spell my address out numerous times because they kept saying they couldn’t find my home. All I wanted to do was to order a pizza but they kept acting like they didn’t understand me. I know what store delivers here and they had me so upset I ordered someplace else. If Pizzahut doesn’t my business I’ll be happy to order at a different place where the customer service is nicer and easier to place. Thank you Carissa Mariano

  2218. I placed a delivery order for a large pan supreme and a large pan meatlovers, when my order was delivered it was 2 meat lovers. I called the store and spoke to the manager and he was rude and said i placed or incorrectly and i informed him i was looking at receipt and i ordered correctly..then he says ok i will send out the supreme you should have it in 20 minutes..it took over an hour and it was cold when it got here. I normally order pizza at least 2 or 3 times a month and about every other time it is wrong or cold when it arrives..going in the store is not an option because it takes hours to get waited on and employees are rude.

    Very upset customer

  2219. Pizza Hut/1302 Monticello Avenue, Norfolk, VA 23510(05/29/2016)
    I attempted to place an order on line but was not able to complete it. I called the actual location from where the order was to be delivered from to get assistance & or to place over the phone as previously. I spoke with the representative who explained that this order could not be placed over the phone, delivered & paid with a credit card unless the person on the receiving end also had the same card. I explained to the representative that I had placed at least 3 or more orders this year of 2016 either on line or over the phone & paid with credit card at time of order & at delivery tip was paid & nothing more was asked for(no credit card). Representative continued to explain that her child attended Virginia Tech & same rules applied to her child when tried to do a delivery. As I continued to speak with representative, it was stated that there was another call or customer that she had to attend to & call disconnected. I called back to the location & spoke to same representative, asked why & further explained what happened, she became more rude than before, asked to speak with Manager & was told that she was the manager, asked for her Manager & she stated that I am it. She asked “can you hear me now”,insinuating that apparently I wasn’t hearing her & disconnected the line yet again. I have provided customer service publicly, online & over the phone. This is totally uncalled for & should not be permitted/allowed without consequences & title should not matter!!. I have begun sharing my Pizza Hut experience with others & never have I encountered this before with Pizza Hut to this degree nor with any other establishment!!!!

  2220. We ordered 4 medium, one topping pizzas at 7:09 pm on the website. 15 minutes to pick up. I sat at the window for 10 minutes when a CUSTOMER came out and told me I had to go inside to get my pizzas. I then stood there for another 10 minutes. Apparently they had a huge order (20 pizzas). While there was another customer that had been waiting since 7 pm, I didn’t get my order until almost 8 pm. It was cold. Honestly, this was the worst pizza we ever had from Pizza Hut… the box would’ve tasted better. There was barely any sauce at all-one of them was supposed to be extra sauce.
    Understanding the store was understaffed, we got a very poor product and we all were extremely disappointed.

  2221. We ordered pizza at 7:46 for an estimated 45 minute delivery for our party. It is 9:12 pm and we still do not have any food, we have to leave for a comedy show and now do not have any time to eat nor our guest!

  2222. Tonight I bought the family dinner box two pizzas wings and bread sticks , we’ll when we got it the cheese on the bread sticks was so over cooked you couldn’t eat them, I ordered buffalo wings and it was some garlic wings , and the pizza was so over cooked you couldn’t eat the crust and the sauce for the bread sticks was water ! Everything was cold ! I feel like I wasted my $30.00 and could have spent it else where for better food !!! Your cooks need to get it together !!

  2223. Last night, my husband and I decided to take our grandchildren out to dinner. We decided on a visit to Pizza Hut, a place we had not visited in at least 15 years. Entering the restaurant was like a step back in time, and not in a good way. The restaurant was dark, dirty, and dated. The tables, booths, etc were worn and dated. My grandchildren were each provided with a dirty cup of used crayons which were most likely carrying the germs of a generation of children. The padding in the bench seats of the booth where we were seated was non-existent in the outside half of the bench as noticed by my grandson. We were at the restaurant at 6:30 pm on a Saturday night in June and had the dining room to ourselves. Obviously, others had experienced what we were now experiencing and had chosen another restaurant in the Ebensburg, PA area. While the food and service were satisfactory, the ambiance was extremely lacking. Update or lock your doors forever! This restaurant is like “The restaurant Pizza Hut forgot!” We will NOT return!

  2224. Asked for pepperoni and pineapple on hand tossed. Pizza received was under cooked with Canadian bacon and pineapple. When I called the woman stated she was sorry but nothing she could do.

  2225. Ordered a large pizza from Thermopolis, WY outlet. Very disappointed. Had two louse pepperonis per slice, ham was nonexistent. If what we got was double cheese I must assume regular cheese means go to the local IGA and buy your own. They would go out of business if a real pizza joynt opened up in town.

  2226. I ordered a pizza deal at 5:30 on Sunday June 5th.
    The estimated time was 6:55 which was already a long wait time. However, I went ahead because we frequently order Pizza Hut. At 7:35 it was still not delivered after calling twice. My family waited for dinner for 3 hours because I then placed another order with dominos pizza. This is entirely too long for a pizza delivery!!!

  2227. Very disappointed. I ordered online and went to pick-up my order. I was told I was all set however they did not give me all of the items I paid for. They told me they could give me a $5 credit for my next order or I could drive back to pick-up what I was missing. Very unprofessional.

  2228. Why did I receive an email today saying that for a limited time I could get ANY pizza for 10.00 but every time I order it on line the price is 20.00??

  2229. Disappointed, i pay for all extra tipping on my pizza and they always call to ask about the cheese cause they say that when you select extra cheese it sometimes defaults to no cheese so they call and check… they did not call last time or this time and im getting tired of paying for somethung im not getting. All i get is a sorry on the phone. Not ok!!!!

  2230. I recently ordered a gluten free pizza. The location was in Bradenton, Florida on Us 41. My pizza was under cooked, hardly any sauce, hardly any cheese. The gluten free pizza’s are kinda pricey. I normally enjoy ordering from Pizza Hut. At this location the service is very poor and quality of pizza is unsatisfactory. I will not be ordering from there again.

  2231. Just got a carryout order from Pizza Hut in Pulaski VA (24301). It was so hot and delicious I had to comment. …..plenty of toppings even though it was a special. Thanks so much! 🙂

  2232. Pizza Hut #18 in Houston, TX , on 6/8/16 messed up my order for carry out so bad it’s unreal. It was to late to return it, I tried calling the store manager the next day only to be told they would call me back in 3-5 minutes never hearing from them at all. This is the worst I’ve ever had at Pizza Hut it was for 2 large pizzas

  2233. I made a phone order a few weeks ago and when my family member picked it up at the store it cost twice as much as I was expecting. I ordered 3 pizzas off the flavor menu and breadsticks. Instead of my order coming to $20 something it was almost $40. It was difficult to understand the individual on the phone because we have different accents. Please help resolve this over- charging issue. It is always frustrating ordering over the phone through this company.

    Thank you,
    Lindsay Brekke

  2234. Ordered two large pizzas a meat lovers and a vegetarian plus a choc. Coo cookie. The pizzas were very skimpy hardly had anything on them the cookie was overcooked . Customer service was not friendly at all I asked for parmesan and didn’t get any.

  2235. On Tuesday my local pizza Hut manager Robert Sanchez from San Benito Texas contacted me and was very helping in our situation from the night before. Thank you for everything it goes to show that you do have valuable employees. We will be visiting our local pizza hut soon again

  2236. Recently we went to the Hershey pizza Hut and while the food was great, I noticed that one of the ladies working there, I think her name was elisha, grabbed a coworkers butt. They, then had a highly inappropriate conversation. I didn’t see the male coworkers name tag. But it was extremely uncomfortable for me and my children.

  2237. The manager at Pizza Hut is very proud and snobby has an attitude for no reason. I let her know my pizza was cold and my icing sticks were hard and she told me she can’t do anything about it and that she will never honor or take a order from us again. She apparently doesn’t love her job

  2238. I Had horrible service, at Pizza Hut 006715, while trying to call in to report order was incorrect the manager Letty hung up on me when I called back another employee answered, Nick was also very rude as I was asking for the manager I spoke to name and main office number at that time Letty yelled I am not a ducking Child. I told Nick I heard his manager cussing and how very unprofessional, he said do you want number or am I gonna have to hang up on you too. I said give me number and your name he did and hung up. Only restitution I want, even though my order was incorrect, is an apology from both Letty and Nick for their rudeness and vulgarness.

  2239. I’ve been a lifelong customer until today. I will probably never order frI’m pizza Hut again. I waited an hour, for a pizza that was said to take 30-35 mins. I called in at 1 hr and was on on hold for 5 mins before hanging up. Called back at 1.5 hrs, employee says ‘ya our guy got there and you live in an apartment building’. I said yes, D, like I said, same one you always deliver to. He said sorry and he forgot to write it down and the pizza will be right out… call back in to the manager. The original kid now says he didn’t tell me the pizza was finally on its way. Manager also claims the driver called me, but I have no missed calls. Is now saying it will be am additional 30 minutes, bringing the grand total to 2.5 hrs. Also, I still get to pay full price and he said he couldn’t give a free order, discount, or coupon. Pretty terrible customer service.

  2240. I am NOT happy. I had made a carry out order from the Leander TX Pizza HUT location. Not only was the pizzas we order were cold soggie and when it came time to pay our bill was $70.00 we paid $33.00 cash and paid $18.99 on my card there was $18.00 left I agreed to pay the remanding $18.00 on my card. I checked my account and they charged the full $70.00 to my card account and kept the $33.00 cash to. themselves. I want a full refund !! This is ridiculous!!

  2241. 06/13/16 went in at 12:24 for buffet over 20 ppl in there no pizza on buffet waited forever in a bigger city should be better was bad service not with it

  2242. I am very disappointed with my local pizza hut i know 2 workers at the evans mills ny location that have been told thier kids are.not allowed in the store when they aremon the clock. This is bull because when i bring my granddaughter in im buying food. If her father stops in and is waiting for.my daughter to get out of work he buys food. They are being td they will be fired along with the manager on duty if thier children are in the store. Some kind of family restaurant you are. I am so disgusted and will make a.point to share this woth all i know to not go to this store or any owned by the same people as they threatened to fire people over family coming in. Thats money you will all loose.

  2243. Was charged in order that was canceled and now have to wait 72 hours for a refund that not right, if they took it in a few minutes why not return fast

  2244. Boyfriend and I use mobile app every week and he gets a pizza, I get wings/breadsticks/desserts etc. He picks them up. This week, they forgot the balsamic drizzle on his pizza, AND forgot blue cheese for my wings. Was looking forward to both. Disappointed.

  2245. your driver daveed Espinoza in Pahrump nv drives high on marajuana also was suppose to be working came to my house pulling a gun he goes home many times a day to get high and deliver pizzas also he is stealing by cancelling orders and pocketing the cash just check your books see how many last month close to 1000 dollars worth he isa danger delivering pizza high

  2246. Just ordered 3 pizzas, cheesy bread, and cinna stix. The cinna stick and cheese bread were in the same pizza box. Which made the cheese break taste like cinnamon. The 3 pizzas were suppose to be handtosses and were really thin flat and dry. It was the 5$ options but that shouldn’t matter and the quality the pizza is should be a good as a regular large supreme. It was like cardboard. Very disappointed I ordered from the granite falls, NC pizza hut. Won’t order from there again.

  2247. I had your bacon stuff crust pizza and garlic cheese knots and for the second time I was very disappointed. the first time the pizza was over cooked and garlic knots as well. so I figured I give it another shot. I ordered last sunday and the same meal came with pieces missing on the pizza as if it was stuck on something, so I had a few gaps in my pizza and the garlic knots were under cooked. I work 6 days a week overnight so as mad as I was I was too tired to call and yell. so now I have a day to explain my sadness.

  2248. Ordered pizza last night soaked in grease, not cut. Brownie was no better burnt on the bottom and uncut… Very disappointing!

  2249. I called to place an order with Pizza Hut and of course got the call center, the first person Dolly took my order which was today 6/24/16 around 4:40 pm she did find when she took the order and then when it was time to put the coupon in, she put me on hold, because she did not know how to do it, then she dis-connected me.
    So, I called back and spoke to Vicki, told her what happened and checked and found that the order was never put into the system. GREAT!. Waited for a few minutes and called back again after cooling down, spoke with somebody else and she told me that with the special of the 2 medium pizza’s for 6.99 each that I could not order the meat lover’s, she put me on hold and the recording came on and it stated that it was any topping and no number of toppings. so she tried to transfer me to the store, the store never picked up and put me back in the roller call, and then hung up on me again. I think that these people need to get trained again and learn their jobs. Spoke to 4 people and not one of them took my order correctly. Finally I gave up and went somewhere else. I wasted my time of 25 minutes only to be dis-connected and hung up on and never ordered dinner.
    What a BIG JOKE…..

  2250. I called to place order and got the call center. I gave the rep the COMPLETE address for carry out and then proceeded with my order. As instructed by the pizza hut call center rep. I arrived at the thomson ga location 20 minutes after I called to place order and WTF they didn’t have my order. I showed then on my cell where I called and where I looked up the address. The man working behind the counter said “we don’t have your order and that call center don’t always do it right”. No apology or offer to expidit the order just simply blamed it on the call center and shrugged shoulders.

    when I tried to call the customer service number to get it straight while still in the parking lot the recording on the customer service line said to contact us via web. WOW WORST CUSTOMER SERVICE AND CALL CENTER EVER!!!

    Great job on call center crap pizza hut. YOU JUST MADE ME A DOMINOS, PAPAS JOHNS, LITTLE CEASARS ANYTHING BUT PIZZA HUT CUSTOMER!!!!!!!!!!!!!!!!!!!

  2251. I places a order over the phone. When I went in to pick it up the lady behind the counter never even spoke a man in street cloths came in pined her up to a shelf laughing and talking then she goes outside to talk with friends still never asked if I needed anything.someone from the back finialy waited on me. Lord have merry what happened to customer service?

  2252. Tonight I called the Blackwell, OK pizza Hut. W T F ! no delivery at this Pizza Hut. Thought all Pizza Huts delivered.

  2253. I recently ordered online. My order was very late. I received a $5 discount after wanted to cancel order. Then when my order finally arrived, the wings container was opened and the wings looked as if the container had been dropped. That made me upset and I refused to take them. I called the customer service back and she took the wings off my order as the driver said that she would not. The driver was not professional. She was with an attitude and didn’t express any concern of my order. I’m a loyal customer and would appreciate better service than today’s order. I did enjoy the pizza, cookie, and Aquafina. After all, Pizza Hut’s pizza is the best.

  2254. My recent order I was not satisfied
    not only was the the delivery 1 hour late it was very below temperatures.
    What can you do to help.

  2255. We ordered 2 Pizza’s and 3 boxes wings , the order was placed at 11:30 we received the order at 1:50 . It was not what we had ordered, Also the office placed an order at the same time. They too never received their order until almost 2 o’clock and the order was placed at the same time as ours. As well the order was not correct. the total of these two orders was 89.00 The food that we did get was cold as well as I said before was incorrect. We were told that we cold get a 15;00 credit on our next order. Trust me there will not be another order placed with Pizza Hut. The pizza’s were unfit to eat, there would have been no need to complain to the manager, as they would not have been any resolution to the problem. We were all just out the money that we spent for the meals. This was at Pizza Hut at Foxwood Plaza in Ocala Florida

  2256. The Pizza Hut at 1680 Union Avenue Memphis Tennessee is a disgrace. If Pizza Hut cared at all about its brand it would close this branch down because it is a complete embarrassment. The employees are the rudest of all restaurants in Memphis and that requires a level of rudeness that would make a biker gang blush. Their rudeness is only surpassed by their incompetence. We waited for 2 1/2 hours for a pizza to be delivered. When the driver finally arrived she seemed generally shocked that we would not be happy to have our pizza. Her advice was they have a 2-3 hour wait time for delivery. Terrible, terrible, terrible!!! I will be telling everyone I know, online and in person, do not use Pizza Hut!!!!

  2257. I recently sent a comment about my frustrations of trying to order on line. You sent back a text about payment. I didn’t get that far! I was trying to figure out how to order but kept being sent back to the sam

  2258. Horrible customer service at Del Rio, Texas. I work for Union Pacific Railroad and we are working on rail there. After a long day, I called the number listed and ordered a pizza for delivery. It took over 35 minutes of being on hold to finally place my order. After taking a shower at the hotel, I found I had missed a call from Pizza Hut trying to confirm my address. Since I didn’t answer, my order was cancelled. I called back and was told all delivery orders are routed to San Antonio and dispatched from there. The Del Rio store couldn’t take a delivery order, but could transfer my call to SA again. After 45 minutes on hold the second time, I gave up and got fast food for dinner. I visited the Del Rio store the next evening and was told there was no other way to get a pizza delivered.

  2259. Left a detailed complaint about Morehead KY Pizza Hut expereince over a week ago. Was contacted to complete another format the same day, but have not had any contact or resolution.

  2260. I ordered a pizza and the toppings were wrong we ordered pasta also and it was dry bad food we ordered from your location in Salem Ohio

  2261. We ordered a pizza and it had wrong toppings on it and ordered pastas the pastas was dry bad experience bad food

  2262. My office just ordered off the $5.00 ea. menu for our bosses birthday.
    after we made our order when we arrived to pick it up, the price was
    $5.99 instead of $5.00. I ask about it and the guy said, oh we changed
    our price to $5.99 a few weeks ago. If it is advertised as $5.00 on the
    website for the Herrin, Il. Pizza Hut, I do not see how you can allow them
    to just charge what ever they wish.

  2263. Osceola Indiana #029969 needs a manager. I walked into the store at 2:28 saw an employee sitting in the back on the computer, said hello a couple times with no response, opened the door two more times to make the bell ring and still no response. A 2nd employee came out of the back at 2:39 and I finally got some “service” if that was what it was supposed to be. He was very difficult and was not too worried about taking our order, after having to tell him nicely that he needed to stop talking and listen for a minute we were finally able to order the picnic box that we wanted to try. The pizza came out of the oven around 2:58 and while my son and I sat waiting the employee who took our order had left to deliver a pizza and the other person sat talking on the phone (to the customers who just got the wrong stuff delivered) Finally at 3:08 the computer/phone employee graced us with his/her ability to speak and took our pizzas, breadsticks and cookie out of the oven and put them On the table. The “order taking” and delivery driver employee showed back up and had to cut and box our food because the other person had to go check the computer again, apparently that was more important than getting our food in a timely manner. We love Pizza Hut and get it once a week as a fun weekend dinner, but I guarantee I will never go back to that particular location. P.S. The receipts say 981 Dallas TX with phone number (000)000-0000 even though they are located in Osceola Indiana

  2264. We put in our order at the Hot Springs Arkansas PH on Airport rd at 7:15 pm to Kiarra. At 8 pm the order was not delivered and I talked to Alison who assured me that all was well. Driver was not lost and her supervisor says it will be there in a few. At 8:56 pm I called again complaining that I had never had a Pizza take an hour and 45 minutes . Alison says she is talking to her supervisor Asia again and puts me on hold. Finally returns to tell me that the store had somehow cancelled our order (which made me wonder if she talked to her supervisor the first time I called after 45 minutes or just let me listen to hold music ). These ladies did not offer to make it right. No –we’ll bring it free or anything! !! No call back ??Just I’m so sorry!!?? We cancelled the order! Awful, awful, awful customer service! Everyone makes mistakes –but you have to make it right. Disgusted

  2265. I am a regular customer at the Pizza Hut located on Alexandria Pike in Highland Heights. Tonight I placed an order for 3 pizzas on line at 5:53. I admit that I made the original mistake of placing a pick up order instead of a delivery. I called maybe 10 minutes later and after getting a busy signal finally got through and told the young man that I wanted to make sure that I got plates, napkins, red pepper and packets of grated cheese. Also told him that I could not find a place to put my credit card number in on the web site. He said he had to get a manager but came back to the phone and said he could take my credit card over the phone. I told me that I was at the pool on Signal Hill Rd at Signal Hill Condominium Complex off of Johns Hill Rd. After waiting nearly one hour I tried calling the restaurant several times and was place on hold not one but several times, waited 15 minutes each time before hanging up and calling back. I finally called back and hit “1” with the hope I could talk with someone. I told the first person I spoke with that I was waiting for a delivery and it had been over an hour since I had placed the order. He looked up the order and said that “it was on the way”. After waiting 20 or 30 minutes I called back and again hit “1” talked to someone who looked it up and said that he could see that it had been a very long time and that it was very unusual to have to wait for a delivery as long as I had. He suggested calling the store again. Again I called the store and waited on hold for another 15 minutes. A friend finally decided to go up to see what the problem was. It was over 2 hours now. When she came back with the pizzas she said that it was placed as a pick up order. She said the girl was extremely rude even after telling her of all of the attempts to phone the store. I accept full responsibility for the original mistake but I read on your web site that customer service is of utmost importance to your company. How is a customer suppose to get good service when it is impossible to get anyone to answer a phone in one of your stores without waiting more than 15 minutes. If after the pizzas sat there in a warmer for more than an hour why couldn’t someone call me to see if there was a problem. I was charged full price (over $40.) for the two hour old pizzas that tasted like rubber and had rock hard crusts. At the very least I would think that an offer could have been made to cook new pizzas. I do not judge a person or a business by the mistakes they make but I do judge them on how they deal with their mistakes. The attitude with which my friend was given when picking up the pizzas was totally inexcusable. My hope is that you investigate this issue further and make some corrections to your customer service.

  2266. I have ordered online many times for delivery of my pizza from Pizza hut. I just ordered a pizza to be delivered in Green Valley while staying with my brother. This is the first time I have ever been charged a delivery charge from any Pizza Hut. I was charged an extra $3.00 for delivery. I guess that the delivery person won’t get a tip since I have already been charged for delivery…

  2267. There is no management & service at the Pizza Hut in Idabel, Oklahoma. The last few times we have ordered pizza for a to go order our order has not been correct. We tolerated it & tossed it up to either poor management or overwhelmed. Tonight however is a different story. First I tried to call in our order three different times with no one answering the phone. My husband drove to the Pizza Hut to place our order & there was two people in front of him waiting to order, one girl behind the counter trying to work the window, work the counter & was helping cook orders. There was a male employee that walked out of the kitchen area stating he was going on break before he lost his sense of humor & he walked out & went to the parking lot to smoke. This is no way to run a business. People were trying to place orders, no help behind the counter & obsviously no one in the kitchen giving a crap about doing their job. The Pizza Hut in Idabel Oklahoma has gone down hill ever since the manager Joyce Slabaugh was moved to another location. Since that time there hasn’t been any supervision & service has gone to the dogs. As much as we love pizza, we will not be returning to Pizza Hut either in Idabel or Broken Bow Oklahoma. That location is almost as bad. Ramona Hauser – Idabel OK

  2268. the Pulaski,tn store is horrible. you cant get anyone to answer the phone to make a order. ,so it goes to a main line which the pizza is wrong,late.and terrible. my last pizza had spit on it. I will never go back. the girl just said oh well about the spit. corp needs to do something about this store.

  2269. Hello,
    I went to pick up a pizza at your New Albany, Indiana location today (store on grant line road), got it all the way home and found it wasn’t cooked all the way. I called the store and went back to get another one, it was not cooked either. Very disappointed.

  2270. Placed an order, got confirmation number and time, but no pizza when I went to pick up. This go along with several times waiting 5 minutes at window for anyone to acknowledge you’re there. I’m done ordering from Pizza Hut and I worked at that store for 2 years.

  2271. Today I order Pizza and wings total of 32.92. I paid with a credit card and gave them the address were pizza should be deliver. Because I was not going to be home at the time of the delivery my pizza order was cancel and he credit the money back to my credit card. I told him that someone was going to be home to accept the delivery and I offer to fax him my driver license and he said no. Person that took my order was Manager Hugo. I also mention to him that I have been a customer for a long time and that it was not the first time that I did this way.

  2272. Monday July 25th 2016

    To whom it may concern
    I am typing this letter today to let you know about the WORST customer service experience I have ever had in my entire life.
    This all started yesterday when I ordered a pizza to go from your location on Kings Highway in Shreveport La.
    After I got out of church I decided to order a quick snack on the way home,I live about 40 miles from Shreveport. I called the order in and asked for the special. A large specialty pizza for $10.00.
    On the way there my A.C my compressor went out and the air conditioning failed.
    The temperature outside was about 101,with the humidity it felt close to 108.
    I came in and I was asked if I was placing an order to go or dining in,I told the girl at the counter that I was picking up;but that it probably was not ready because I had just called the order in about 10 minutes earlier.
    She asked me if I wanted to go ahead and pay for it,I said” sure”
    The pizza was coming out of the oven and was immediately boxed.
    Both of my parents were inside the car on the parking lot ,I asked them to come in to the building were it was cooler. My day is 76 years old,my mother is 70.
    As I was paying I asked the girl at the counter how much cups were and how much a 2 liter was.
    (I made the mistake of assuming I could change my plans due to events I have no control of).
    She said she had to ask her boss because she did not want to get in trouble.
    Latoya came around the corner and I asked her if she had an issue with me eating the pizza inside the restaurant. There was a party in a separate room that was getting done,it might have been about 10-20 people. There were no other customers in the store.
    Latoya told me that she had a problem with me eating the pizza in the restaurant because the pizza I had ordered was for carry out and prices for pizzas for dine in had a different price.
    I asked Latoya for the number of her distric manager,she gave it to me. I dialed a Dallas #,I believe Ricky was his name. He told me the same thing. That the special was for carry out not for dine in and I asked him if he had an issue with me eating in the building considering the circumstances. He told me that he did not have an issue and it was OK this one time but in the future I would not be able to do it and if all the people saw that then everyone would want to order the $10 special and then decide to dine in. He also told me not to expect a server to come wait on me. I told him I did not need a baby sitter.
    I then told him that in the future I would not be ordering from Pizza Hut because I have other options and there are many competitors in town that would be glad to take new customers.
    I also told him that I was eating their product,I did not bring food from another fast food restaurant into the building. I felt like a kid asking his parents for permission to sit while standing at the counter on the phone for about 6 minutes
    I would hate to think that this had anything to do with our race and that might have been the reason why we were treated this way
    I purchased 3 20oz drinks and decided to sit down and eat.
    After we left we cleaned and wiped down the table and did not leave any trash.
    I had $900 in cash,money was not an issue. If Latoya wanted to charge the dine in price on the pizza after it was boxed and ready to go I would have payed it but then it would not have made sense.
    I am not going to sit here and lie like most customers do expecting to get a free meal ,Yes I was rude when I called the disctric manager because I was fustrated and management always think they know better and they think that they can “make it right” by offering a free pizze and a promise that the next visit will be better.
    I work in customer service myself and I have many years of experience in food service,your policies make it difficult for your employees to do their job and provide exeptional customer service. The customer comes first,without your customers your company would not exist .I do know that we would not have done something like this at the company where I work
    Maybe Pizza Hut does’t care about one customer because it got to big.Poor customer service can negatively impact a business in a variety of ways
    In addition to running the risk of alienating current customers with sub-standard service levels, chronically poor service can impact the business’ potential for attracting new customers as well.

  2273. Ordered pizza last night, as we do every week. Paid $2 extra for cheese and as usual did not get.
    Also, restaurant was dark and dingy looking as it has been for sometime. Is not lit outside to where you can see the restaurant.
    Pizzas are good but improvements need to be made!!!
    Several people have stopped going because of the poorly lit situation.

  2274. I went online to order a Pizza from your Springfield Tn Store I waited and waited about 45 mins later I get a call from the manager telling me they don’t do delivery’s DONT YOU MORONS think maybe you should put that on your website so people aren’t ordering pizza for devilery for no reason just to wait an hour later to find out from a rude manger on the phone ?? How can a corporation be that stupid ?

  2275. Eagle River, WI ~ Pizza Hut ~~ A ‘VERY SMEARY’ Restaurant!! Don’t even know where to start!! Windows SMEARED with dirty fingerprints! Table tops ‘SMEARY’! Salad dressings SMEARED into each other! Lettuce aged & wilted! Pasta SMEARED!! Women’s bathroom ‘FILTHY DOORS, SINKS, FLOORS, SMELLY, GROSS!!’ With all of this being VERY VISABLE to their patrons, one CAN ONLY BEGIN TO IMAGINE how disgustingly CLEAN THE KITCHEN and surrounding area is!! COME ON. . . GET CLEANED UP and QUIT PULLING Pizza Hut down!!

  2276. I understand the approximate time for delivery, but the last three times it’s gone past 30 minutes of the expected time.

    My pizza hasn’t even looked very appetizing when it finally arrives.

    I used to love Pizza Hut and rarely would order from your competitor. He only reason I return is for the 10.00$ customer coupon after filling out the survey.

    I am no working on 40 minutes past the expected arrival time.

  2277. I have ordered pizza today … it went thru to the calling center … the lady on phone was more interested in collecting money for literacy program than getting my order correct. And my order was wrong of course … when I got to drive thru window to pick my order up I waited for 15 minutes and no one would come to the window …. I finally went inside to get my order. My pizza was wrong and COLD!!! I called to complain and they would do nothing to correct my order …. i buy food frequently there and I am angry that I was treated this way ….I will no longer let this company serve my pizza cravings.

  2278. I find the service at the 3333 w camp wisdom 75237. I made an order at 8:11pm it took into 10:15pm to receive it but you guys did informed me. After that to get the order wrong; and when I called bacK to get it corrected they placed on hold until they hung up on me. Of course I called back and they did it again. I also called today. I spent 30 bucks for the wrong order

  2279. On Sunday 27 around 6:30. I were at the Pizza Hut located in Mullins. I really don’t to complain I have to say Sunday night was just terrible. Don’t get me wrong the food were awesome. It just one of the employees was just very rude and disrespectful to everyone even down to the manager. I’m at the counter waiting to place an order and the employee was just yelling and cursing at the manager that was so not professional and it’s bad for the business. There were customers in the dinner room and at the counter. That’s was just horrible and one of the rudis things I have ever seen being disrespectful to your manager that way. That’s just poor customer relation skills. I was so upset I took my business else where. The good thing about it the manager she didn’t let it get her down . With having an employee showing out in front of customers she still kept everything together and just asked that the customers to over look the situation.

  2280. I have ordered a vegetarian pizza from Kingsbury branch and pizza had piece of Meat and I am very religious person and that pizza made me eat meat and break my religion and my faith . This is unacceptable and on top of that I was on phone hold for 23 min and Manager name Rafal and Cook NamePOWEN don’t even bother and Manger was very rude as he didn’t even come on phone to apologies and did not show that he care for his customers . I had to speak to 3 different staff on phone to explain my problem .
    I would like customer service to call me back and speak to me otherwise I am going to make formal compliant about this branch .

  2281. Don’t understand why you have to order on line just to get a deal. So much easier to pick the phone up and place a call. Then to top things off the pizza is not as good as it use to be. The personal pan pizza is great, but other than that it’s not worth ordering. Can’t keep employees, always some different every time you go. Need to get it together or you will lose business.

  2282. First let me state that our family enjoys your product. My wife craves your breadsticks and sauce. Tuesday I took my family of five to store 011598 for their Tuesday night buffet. It was one of the worst dinning out experiences of my life. We arrived at 5:20pm are were promptly seated and offered salad bar. The salad bar looked less that free and only one of my sons tried. The manager did not start loaded food to the buffet until 5:40 pm ten minutes after our family and several others waiting expected to eat. The manager brought out pizzas but refused to put any serving utensils out until the buffet was fully stocked. Our family and another both were turned away back to our seats. Once the families were allowed to eat the buffet table quickly emptied and they were slow to replenish. Your product is quality and is misrepresented by the service at this restaurant. After spending 50.71 and leaving a tip I actually felt ripped off. If my one son hadn’t eaten a salad we would have walked out when we were told we had to wait until the buffet table was full. If that is company policy then they need to be ready when the buffet opens.

  2283. I HAVE been ordering take out for me an My Wife this last MOUTH quiet a few times an was going to Mention this but the FOOD HAS BEEN AWFUL but I didn’t COMPLAIN til this time when I ordered it was NOT DONE AS. USUALLY an MADE MY WIFE VERY SICK

  2284. Hello my name is Conway James from Kayenta Arizona. I would like to see a pizza hut in my hometown, it is the gateway to monument valley where many movies are made like lone ranger transformers. If we want to enjoy your pizza we have to drive about two hours just for pizza. We have pizza edge here but choices are better at pizza hut. Then during football season we want pizza but the local pizza is closed on Sundays. So we have to settle with frozen pizza when we would prefer hot pizza from pizza hut. Over millions of tourist come here to visit monument valley, four corners, grand canyon, and lake powell. Dining places are limited here in Kayenta and I believe pizza hut will do great here. Thank you for your time to read my email.

  2285. While picking up an order at Pizza Hut on Hwy 20 in Cumming GA, three ladies, (actually, they did not act like ladies) came in claiming to be regional managers. They started yelling at the clerk instantly in front of the customer, telling her to get the manager up there immediately. It had to be embarrassing for the clerk although it shouldn’t have been because they were just making idiots of themselves. This is no way to handle business in front of a customer or even if you don’t have a customer. What makes them think that they are so much better than everyone else? They were jerks and they should be made to apologize to the clerk that they were yelling at. According to their actions, they should be made to apologize to everyone at that location. The people there do a great job. So much for showing them appreciation for what they do. I am still furious and this happened over a week ago.

  2286. I literally just got off the phone with my local Pizza Hut Restaurant in Massena NY located on Malby Ave. I inquired about your promotion of buy any Pizza 1/2 off until 2/27/17. They person on the phone stated he was unware of the promotion. He good not offer it. What? I was informed that sometimes it is a online promotional site deal. Confused???? I have see it advertised all over tv and on my computer. Why are they not aware of it???? Ended up go for one of the box deals with a couple of orders of wings.

  2287. I have ordered pizza multiple times from Pizza Hut in Topeka. Lately when I get my order I have something missing. they forget the pop which is suppose to come with the breadsticks for $4.99 or they forget the fries, always order 2, or the forget the toppings on the pizza. One time they even used OLD butter on the breadsticks and they tasted awful. Last week they forgot the 2 orders of fries. the driver said he would get them and be right back and the pizza was stone cold. Over an hour later he still had not returned with the fries. called the pizza delivery number and was told they would give me $10 credit for my next order and the driver would more or less not be coming back with them. Think I’ll just do one more order to use the $10 credit and then switch to different pizza place. The people you speak with on the phone are awesome, the ones who make the pizza and have it ready for delivery are the worst!!!

  2288. when I ordered the pasta from Pizza Hut in Topeka on California street
    the toppings would be burnt and a lot of the pasta underneath would be uncooked–how they managed to do that I will never know. I no longer order pasta.

    • I recently purchased a pizza from Pizza Hut in Independence, Louisiana it had a number on the back of the receipt to do a survey and receive $10 off your next purchase of $20 or more. Cool. I did the survey got my code. I go to use my code for my order today at the Inhependence store they tell me I can’t use my code at that store., Why? I always order from there and I live and work in Independence. Not Happy,?

  2289. I ordered 2 pizzas today 3/08/17
    Ticket 13
    Unit#004203
    My order was not correct when I explained it was not right instead of fixing it is was engaged with a debate on how I’m wrong. Very unprofessional I would not be patronizing this establishment ever again don’t understand why I can’t get what I paid for or why I had to argue with your employees never again.

  2290. My family loves pizza and, usually, we love pizza hut. Our last few visits, however, have not been up to par. Last night topped it all. Upon arriving home with our pizzas, we noticed the bottom of one box seemed almost moist….the stuffed crust pizza we ordered was so greasy on the bottom that is was orange and literally dripping. We ate the toppings instead (cheese and pepperoni). We are on a fixed budget here. I cannot continue to spend money on a meal that I am unsure of my family being able to eat. Customer service is always friendly, but the food has not been consistent.

  2291. My experience with Pizza Hut was horrible they delivered to the wrong apartment they said they called my phone number they never did they said they also text my phone number they never dead they brought it to the wrong apartment number I waited over two hours for my pizza never got it and they still charge me for it that’s so messed up

  2292. My family went to the Pizza Hut in Laurel MS on Tuesday 3-21-17, @ 8:15 P.M. Within 5 minutes pod our arrival, we were seated, and our drink orders were taken. I noticed there was one other family in there, so the done in part wasn’t very busy. I noticed, after we’d been there for 15 minutes, a lady from the other family finally got someone’s attention to get them some drinks.
    After sitting in the dining room, which was filthy, for 30 minutes, we still hadn’t gotten our drinks, or menus. I went to the girl that had been standing at the cash register and told her to cancel our order, we were going somewhere else to eat.
    I won’t be ordering pizza from pizza hut after seeing how this site is being managed.
    I did go to the restroom while I was there to wash my hands, and the paper towels had been out so long that the trash can had none in it. People had been drying their hands on toilet tissue, and placing that in the trash can.

  2293. I ordered a pizza online yesterday. I had the pizza sent to my second job. A pizza came quickly. When I opened the box, it was not what I ordered. I called back and spoke to a woman who told me a manager would contact me and another pizza would be made. I waited 30 min. and heard from no one. I called again and was told I had talked to a call center the first time. I was then put in touch with my local store. He asked me what I had ordered and sent another pizza. There were issues with this pizza as well. I work 2 jobs several days a week and have a limited amount of time to eat. I have never had a worse experience with pizza delivery. I will never order from Pizza Hut again!

  2294. We recently went to the Blasdell NY Pizza Hut. Our waitress, Elena, was so helpful and attentive, we thought she was a manager for the restaurant. We told the actual manager, Sheila, how good she was and that Elena gave her all the credit for her training! Our ticket # was 55, on 3/18/17. They both deserve an extra pat on the back or bonus for their care of the restaurant and its customers.

  2295. I’ve pizza at 3:47pm I’ve called and it’s showing out for delivery and it has not arrived. The time is 6pm. It should not take 2 + hours. I have guest. It’s unacceptable.

  2296. Thank you for the coupons for two free pizzas you sent to me Reference #0101317543. Yesterday I called your store located at 1000 Oak Mountain Circle, Pelham, AL 35124 where I received the poor service that resulted in you sending the coupons. The woman answering the telephone had no idea what I was talking about when I asked what pizzas were available with the coupon and to place an order. At first she said the coupons were fake, but after reading the letter and the coupons to her three times she agreed they may not be fake. I was informed that I would have to bring the coupons to the store before I could get any information or place an order. I GIVE UP!
    This e-mail is not to receive any free coupons which I DON’t WANT but for your information.

  2297. It will be a long time before I order from the Oelwein, Iowa Pizza Hut. Tonight we decided to order for supper on the way home from shopping. I called at 6:36 pm and was told it would be 35 minutes. I paid for the order at 7:10pm and had to wait til 7:30pm before our order was ready. Only to get home 20 minutes later and find that the order was WRONG! I had ordered a Super Supreme with out pepperoni and our pizza had nothing BUT pepperoni, sausage, mushrooms and green peppers. Definitely was NOT my order even though the waiter said it was a super supreme without pepperonI. VERY DISAPOINTING!!

  2298. I have a coupon sent to me by corporate that says one free pizza on us. when I just tried to order this pizza from store # 316220, I was told by someone named Jeff that my coupon was no good at that store. Did say t6he part where the coupon says on the back that it’s for store # 316220.

  2299. On April 1, 2017 I ordered 8 large pizza’s for the special deal any large pizza $10 dollars for my son’s party. My husband picked up the ordered the pizza was ok but the it a total error with the price. They over charged him $35.00 and when I tried to correct the problem the manager was n/a. If they do this all the time the staff is collecting extra money without the manager knowing. I hate that people would be so slick but it happens. So please look at the pricing with the Shreveport, La location on Greenwood Rd.

  2300. I ordered 2 medium meat lovers last night and had them delivered. My family and I got ready to eat them and they were not done. Underneath the sauce it was uncooked dough. This is the second time in less than a month I have received half done pizzas from Pizza Hut. Something needs to be done at the MCComb MS location.

  2301. I ordered two pizzas at #027856 at 4:16 and was told it would be delivered at 4:51.
    at 5:10 I called and asked about my pizza. I was told it was still in the oven. After another 45 minutes we received two cold pizzas. The driver said that he would be back with a coupon for our next order and then never returned. We love your pizza and this is not usually how our order goes but even once is too many when you are hungry and have family waiting.

  2302. Ordered delivery. We are 10 minutes from the restaurant, the food was cold & pizza was dry although I had ordered extra sauce. Couldn’t even eat it it was so cold & gross. We will never order Pizza Hut again! We threw away a whole pizza.

  2303. I picked up an order from Pizza Hut the week of April 10th, 2017 at 718 Thompson Lane, Nashville 37204. My husband and I always have loved Pizza Hut so we were excited to have a good pizza. We got home, started eating and I have never had a more horrible tasting pizza. The ingredients made me sick. I don’t know what you all have done to your pizzas, but I will not be having another one period. The cheese didn’t taste like cheese. I ordered double pepperoni it was sparse and didn’t taste good. We got cheese crust, it was thin without a lot of cheese. We are so sorry you have changed your pizza.

  2304. Good evening. I called your Customer Service Number this evening at 6:26 p.m. with a complaint regarding the Inwood, West Virginia store.
    Basically, I called in an order at 5:46 p.m.
    I arrived at the store at 6 p.m. to pick up only to be told that there was no order, had I called the correct store, etc. Not a pleasant reaction on either part.
    Came home, called your number, cooked dinner.
    At 7:59 p.m., my phone rang – and my order was ready for pickup???
    I kid you not.
    This staff is young and out of control.
    We had moved here about seven months ago and have picked up from here multiple times. Staff had always been great, pleasant, organized and clean – until tonight.

  2305. Went to Pizza Hut yesterday with my wife and daughter -(04-26-2017). Ordered two pan pizzas and a order of garlic cheese bread. The waitress brought the bread out pretty quick, but there was only one slice of bread on the plate. We just looked at each other like…..what?. No, we ordered an order of garlic bread with cheese. She said she was sorry and fixed it. no problem. Then the pizzas came. I immediatly told my wife and daughter that the crust did not look right. Guess what?, it wasn’t. The great buttery and crunchy crust was not present. Called her over and asked if they had changed the recipe. She said not that she knew of. She said you have to order it that way. Since when, I just ate here 3 or 4 months ago and it was not like this. The manager came over and asked what the problem was and I told him. He appoligized and said that the recipe had not changed….. I know pizza hut pan pizza and it HAS changed since the last time I ate it. He was great though , and made us 2 the right way and they were great!. Pizza Hut, please leave the pan pizza alone……if it ain’t broke, don’t fix it…… Thank you.

  2306. Went to the pizza hut in Cheifland Florida, like I usually do and ordered two pan pizzas. The pizzas were brought out and I immediatley told my wife and daughter that the crust did not look the same. I have ordered pan pizzas many, many times, so I know when it does not look right. Took a bite and guess what?….it wasn’t the same. The wonderful buttery , crispy flavor and texture was not present. Complained to the waitress and she said that you have to order it with the buttery crust……since when? I had a pan pizza just recently and it was buttery and crisp…. This pizza was doughy and tasted like a piece of plain bread. Pizza Hut …..if it ain’t broken , don’t fix it. Please don’t change what we have come to love from pizza hut. That is why we go to Pizza Hut.

  2307. Sitting in Pizza Hut in Durango Colorado been sitting her a hour and a half still have not got our pizzas no one greeted us at the door phone rang. Tthe whole time they’re more worried about delivery then the walk in customer if all you want is delivery then close the doors why can’t you get it together in this place been this way for years and when I went to the counter I am still ignored. Close this place or fix it

  2308. I am utterly stunned by the apathy expressed to me by a Pizza Hut Manager today.
    I tried to order online form the new location at 9830 Slide Road in Lubbock Texas. I also work in a newly constructed building close to the Pizza Hut.
    The Pizza Hut website would not allow me to place an order for delivery from the new location, it kept telling me “there are no Pizza Huts in your area”. Obviously the website couldn’t find my address. So I called the store to place my order. First I asked if they would give me the online discount since I was unable to order online. I was told no. So I asked for assistance from the employee to help me find the location online. He was unable to help me so he passed me off to his Manager.
    The Manager offered absolutely no direction. I was told, “I don’t control the internet”, “there is nothing I can do for you”, I don’t use the Pizza Hut Website so I can’t help you”.
    This is a new location and I would think the Manager would try to be helpful to customers. I was left completely speechless by how rude and unhelpful this young lady was.
    I would suggest that someone train the staff to use the website and to use more helpful phrases when they are unable to assist their customers.

  2309. I am 50 yrs old…my family and I have been getting Pizza Hut pizza our entire lives. Thousands of dollars! The other day I ordered a pizza for delivery. Store # 502 —10945 state bridge road Alpharetta Georgia 30022… ordered the pizza. Got a call back from the store about 30 minutes later from the manager who was from another store filling in stating that they would not deliver the pizza because the driver said he has had problems at this address in the past. I asked the manager what kind of problems has the driver had at this address? He said he didn’t ask the driver what the problem was that the driver said he’s had problems at this address… I have never had any problems with any driver that has ever delivered pizza at our home! I asked the manager (who would not give me his name) who the DM was and his #… he told me the DM’s name is Greg Brandon? I left greg a message to call me and I never heard back from him.
    I have never in my entire life had this issue with anyone , ever!!! I realize most of the time the driver usually has nothing to do with it that issues come at store level… in closing I want Pizza Hut corporate to know that they have lost a lifetime customer forever!!!
    Sent from my iPhone

  2310. Placed an order on line on 5/4/17 at 9:02 p.m. Received email it would be ready at 9:27 p.m. Got there early and sat in the parking lot for about 20 minutes. Get to the window after waiting several minutes for the car in front of me.
    Told my price of my order and that they are cutting it now. Then she came back to window and stated that my order isn’t ready and we don’t have the crust you want. What do you want to do? What???. Just like I received an email about time to pick up, email me that you don’t have what I want. I can go elsewhere.

  2311. Hi, yesterday i visited Pizza hut(phoenix mall, pune) they treats us very badly, really disappointed, very very poor service, some jio service boys(was fixing tv channels) behaved very bad with us but no one from staff came to interfere

  2312. I used pizza huts website to place my order in advance for pick up at the store located at 1431 Mahone Ave. FT Lee VA. The estimated wait time was 19 minutes. I arrive at the store 20 min later only to find another 18 min wait to get to the one open register. I then called the store, while waiting in line, to ask if I was required to wait in this long line or could someone help me off to the side. The woman on the phone said “No everyone has to wait in the lone”. I understand that it’s a busy Saturday but why not have a sign at one of the registers labeled pickup or online orders. I essentially waited 45 mins for a pick up order. Once I was second in line a gentleman walked up and interrupted the cashier to ask for his online order and she gave it to him. Once I reached the register, I spoke to the manager Vicki and she was not empathetic and only tried to push the blam on the building manager and the fact that the store rarely has online orders. I would like to know is this the direction that Pizza Hut is headed and are Pizza Hut managers given extra customer service training? Please contact me.

    Thank you,

    Robert Smith

  2313. I ordered a pizza from the Pizza Hut in salem va at 8 pm, waited 2 hours until I called and was told it was on the way I then waited 30 more minutes and it still had not arrived. I then drove to the restaurant personally to speak to the manager and he was very rude telling me it was “no his problem that his driver is busy and that he did not have the pizza” the driver then came to my house and when my boyfriend told him we were not paying for the pizza because it took 2 hours he walked off. I am very dissatisfied with my experience and will not be ordering from this establishment again. I will also let all of my friends and family know about this experience through social media to assure no one will have this experience.

  2314. Recently my husband decided he would like to order a pizza from our local Pizza Hut location in Bryans Rd. Maryland. It was my daughters Birthday and after a long day at work we figured it would be a wonderful way to celebrate. The order was placed while he was commuting home so that he could quickly pick up the pizza and come home for the Birthday celebration. When he arrived at 6pm the pizza was not quite done and he had to wait a short while. This wasn’t a problem. He had ordered a large pan pizza with half pepperoni/sausage and the other half plain (my children will only eat cheese pizza). Upon receiving his pizza he opened the box and noticed it was stuffed crust. He told them he would like the pan pizza like he had ordered and paid for. The staff was not happy they had to remake the pizza, but they complied. After observing the staff, while waiting, he watched as they argued over a mistake with an employee entering a tip wrong when closing out a check. Mistakes are made, but the interaction between the two was not necessary and unprofessional. Again he was presented a pizza which was a stuffed crust pizza and not prepared as ordered. This time the pepperoni and cheese covered the entire pizza. He again said that the pizza was wrong and told the employee that his kids won’t eat the toppings. Out of frustration the employee replied “can’t they just pick it off?!” He told her no and that he would like the pizza he ordered to be made right. At this point it was 730pm, had been waiting for entirely too long and was missing his daughters Birthday. While the third pizza was being made he told the manager that a free brownie was the least they could in exchange for the inconvenience. The manager replied “usually I would think ‘just another black person trying to get something free’ but you are right, we can do that”. She took $5 off the pizza and gave him a brownie. In my opinion the customer service at this location was absolutely horrible and we will not be returning to this location again. In this day in age to even bring race into a situation is certainly uncalled for. And the fact that my husband did not come home until 2 hours later and missed his daughters Birthday because of their mistakes is certainly inexcusable. These employees need to be retrained on customer service.

  2315. I just called pizza Hut in chesterland, Ohio at 940 to order 2 pizzas. They close at 10. She asked if she could put me on hold and I said yes. 10 minutes later I was still on hold and so I hung up and called back. They picked up the phone then hung up on me. I tried again and was hung up on. Then the 3rd time they informed me they were closed. THAT’S ABSOLUTELY RIDICULOUS AND A POOR EXAMPLE OF RESTAURANTS POLICY! I will never order from pizza Hut again! We usually order once a week but we’re done with a company that runs things so poorly!! Goodbye forever pizza Hut you have lost our business forever!

  2316. I called in to Pizza Hut and ordered 2 pizzas and it was 30. A couple weeks before I ordered 3 pizzas and it was 30. So I told the guy was the difference because I ordered the three online and he said yes. I never said I didn’t want my order and if he thought that’s what I said he should have confirm if I still wanted the order. I go to pick up my order no order. The girl on duty spoke to some heavy set guy I assume was the manager. He gets up in a rude tone ask who did I speak to and I told him. He said didn’t you tell the young man you will do it online and I said no I did not. First of all if I went to pick up the pizza why would you ask that. If he’s a supervisor he should have said he missubderdtood me. Then he said I can make you a pizza. It was already late and I had my grand baby and special needs child and I so know I don’t want to wait and the heavy set guy ” don’t wait then”. I will never go back to that Pizza Hut as long as he work there. I get pizza at least 2-3 times a month.? Since Dominoes is in my area when I need a delivery that’s who I will be calling. I prefer Pizza Hut but I will not be using that Pizza Hut anymore.

  2317. The customer service is good. It’s the Pizza that’s bad! Last time I had Pizza Hut Pizza, it was so salty. Yesterday, there is some weird sweet taste.. The Pizza is just not good anymore.

  2318. Ordered frm the Pizza Hut in New Iberia, LA, Admiral Doyle location. Not only did I not get the toppings I ordered but a piece of plastic frm a clear bag was found in the pizza. Thankfully it was my 18 year old son that found it when he bit into his slice and not my 3 year old niece whom I was babysitting. I have never had any problems with my Pizza Hut so I gave them a pass on the wrong toppings but they should be more careful about cutting bags open. I have photos if anyone is interested in seeing the piece of plastic.

  2319. My wife and I just finished eating at restaurant in greenwood sc on 72 bypass and customer service was horrible. Once pizza was delivered we never seen waitress again. Had to get up to ask for drink refills get our on to go box. Bad part store wasn’t busy and with that kind of service it should never be!!! If that’s the way service is supposed to be I will take my business elsewhere!

  2320. Got a large pizza with ham and pineapple. Some of the slices had as much as 3 pieces of ham or 3 pieces of pineapple, but the rest had one or two. What a disgrace.

  2321. Hello,
    I’m here to mention a short comment about the customer service from the Pizza Hut I ordered from in Newport News Virginia. Absolutely terrible, we waited a whole hour to receive our pizza and by the time it was delivered to us it was extremely cold and the cheese was hard. The women was rude on the phone making excuses about why it was taking so long when they stated it would be there in 30 minutes. The pizza box was crushed and the cookie was hard and old. Such a sad experience with no compensation for the terrible service they provided. hopefully this will be an eye opener and Pizza Hut will step their game up.

  2322. A 2 hour wait for a delivery when I live less than two miles away from the Maple grove, Madison Wisconsin location is rediculous. I have hungry guests, I had to cancel and go to toppers. What was once a reliable location has gone severely downhill.

  2323. HOWCOME I BEEN discriminated BY PIZZAHUT FRANCHISE. I SUPPOSED TO BE WORKING THERE BUT I BEEN LAYED OFF AFTER THE 4 DAYS I WORKED THERE BECAUSE ITS VERY SLOW THERE I WAS TOLD BY THE MANGER THAT TAKE THE EMPLOYEES HOURS THE MANGER DOESNT WANT ME WORKING IM BLACK SO HE TELLS ME THAT THERE SLOW AT BUSINESS INSTEAD THEN PAYS ME UNDER THE TABLE AT THAT!!!!! someone NEEDS TO CONTACT ME ABOUT THIS discriminated!!!!!!! ISSUE ITS not FAIR!!!!I SUPPOSE TO BE WORKING AT PIZZA HUT NOT BEING LAYED OFF.!!!! PIZZA HUT OWES ME AN EXPLANATION FOR THIS NONSENSE THESE mangers ARE FULL OF IT HE NEED BE FIRED HONESTLY!!!!!!!!!

  2324. I recently placed an order using a coupon that was emailed to me from pizza hut for a free lrg pizza. The pizza ended up getting charged for so I called the store. The employee stated it was not charged but my bank card was charged 30.93 . He got the manager who told me the pizza was refunded which was fine but then he promptly told to give the driver the coupon, when I said the coupon was through an email he said they had had problems with people reusing the coupon several times . I told him I never used the coupon before. He said make sure you delete the email. I agreed but I told him to just cancel the order I didn’t want to be made to feel like I’m a criminal . I have yet to get the refund for 30.93 . The order was placed on 6/16/17 @12:29

  2325. I would just like to say that the location I have been going to seems that the Manager or Shift sup. is not doing there Job this one needs someone that is going to have some one to MOP THE FLOORS BECAUSE IT IS STICKY ,the last to times I have been there someone needs to do this .

  2326. Pizza Hut web site says you stop delivering at 10pm on weekdays but evidently magnolia,ar store stops at 9:30

  2327. I went to the Tilton, NH pizza hut for the main reason of having the mac and cheese, or the mac and alfredo sauce. The waitress informed me that corporate discontinued it all together. I was quite disappointed. I’m hoping you will decide it put it back on. Thank you.

  2328. I have been a customer of Pizza Hut for about 40 years, and during that time, I have never had a complaint. Today, however, was an exception. It was pouring rain and I drove into the drive thru to order a pizza to go. I was informed that I would have to come inside to order. Really, with the rain they couldn’t accept an order and then I would wait for it out in the parking lot? I am really annoyed and will not be back. People should be flexible when it is pouring rain.

  2329. I have been a customer of Pizza Hut for about 40 years, and during that time, I have never had a complaint. Today, however, was an exception. It was pouring rain and I drove into the drive thru to order a pizza to go. I was informed that I would have to come inside to order. Really, with the rain they couldn’t accept an order and then I would wait for it out in the parking lot? I am really annoyed and will not be back. People should be flexible when it is pouring rain.

  2330. I ordered a pizza and some quepopos online to be delivered. After receiving my order, my pizza wasseriously undercooked. I am disabled and have no transportation so I order pizza hut quite often.I had to cook my pizza an additional 15 minutes. I took the survey an expressed my dissatisfation only to be patronized dismissed and unaccomedated by mgr Natalie, she was unconcerned and had zero empathy. I actually wanted to buy a pizza today but I found it very hard to pay for another order when I was treated badly and should be shown compassion for my inconvenience.

  2331. I ordered a pizza and bone in wings from your store in Florence SC on 2nd loop Rd 12:00 pm on Tuesday 07/25. The store is about 2 miles from where I was. By 1:00 I still have not gotten my order. So maybe I didn’t hit the send order so I check and noticed in small writing that my pizza would be here at 2:25 pm. I said that can’t be right 2 hours and 25 minutes to get my order so I called and asked about it. Yes ma’am that’s the time u will get. I have never waited 2 hours to get a delivery before! I canceled my order because we could not wait that long for lunch that’s crazy. So I would like to know it was going to take over 2 hours for my delivery

  2332. I ordered 2 pizzas from Bloomington Hut in Lowell, AR. Computer said it went out more than 40 minutes ago. Still not here. My house is less than 5 minutes from the store. I called to check on it and was put on hold for 5 minutes. Hung up and called again. The guy on the phone said it was out for delivery by Gregory and he had 3 orders to deliver. Still not here. This is the second time I have had a problem with this store. The first time they “lost” my order and did not have it when I went to pick it up. Finally delivered at 9:42. The driver said it was not his fault they need to schedule more drivers…. Pizza was NOT hot. Barely warm. Threw it away. Very UNHAPPY no longer a customer.

  2333. August 6, 2017 Had lunch at the Pizza Hut in Barnesville Ga . There was only 2 men working in there. The man that took our order looked like someone that just walked in off the street and went to work. He was also making the pizzas. His attire was very unprofessional. Had on nothing that said he was an employee. Also it being lunch the buffet had nothing on it. It was 12:30. Health score wasn’t that great either.. Will not go back

  2334. Recently pizza hut carmicheal ca has refused to deliver to our house saying they are out of our area although they have been delivering to us for three years and we spend up to a hundred dollars a month

  2335. I will never order from Pizza Hut on Hwy 280 in Birmingham Al. ever again, I ordered pizza for our company and they cancelled our order because the delivery driver stated we were closed. We are here until 8pm sometimes 9pm, then I called and the manager should not have had that title because he was as useless as a broken down car. We as a company will never order from there again. They need better training as a driver and manager, I listed two different numbers and no one called either number. I received a text messaging stating your order is out for delivery, but we never received it. The sad thing they probably don’t even care that they lost our business , they probably somewhere laughing at the entire ordeal.

  2336. Worst customer service ever! I went to the drive up window at the pizza hut located at Dodge City, KS to pick up an order we had previously placed. I sat at that window for more than 10 minutes, there was a guy standing there watching me, looked right at me several times and laughing because i was still sitting there. I even honked my horn, still NO ONE came to the window. I had my young grandson with me and didnt have his shoes on, so i did not want to have to take him with me. I was so upset that i had to pull around to go inside and leave my grandson in the car. When i went inside, they were all laughing. The gal who asked me about my order was especially thinking it was funny when i asked why they even bothered having a drive up window if they were just going to ignore people who were there to pick up an order. She again giggled and said oh, sorry. I said where is your manager? she said oh you want to talk to her and i said yes, i want to talk to her. By this time my blood was boiling because they all thought this was funny. The most immature manager i have ever dealt with came out, again with a grin on her face, and i asked her the same thing and her response, just what do you expect me to do about it? I said make your employees do their job! Her response, that guy cant run the cash register. I said so he just stands there laughing and totally ignores the fact that someone is at the window? He could have told someone i was sitting there! She told me to lower my voice, oh that went over well! She then logs out the order and asks me for the name again, i said I already gave it to your employee! She said i dont want her to get into trouble, so tell me the name again, i am helping you now. I said that’s fine, i will just make a complaint to the corporate office. She said, do you want me to give you the number? I said, nope, i will get on the web page. She rang up the order and then picks up the food and when i went to take it holds on to it so that i have to pull it out of her hands so i can leave. She then tells me IM RUDE!!!! WTH??? We wont go back!!!!!!!!!!!!!!!!!!!!

  2337. arrived at Pizza Hut in Meridian Idaho at 9:05 was probably seated gave my order waited 30 minutes for my soda which arrived at the same time as my pizza which was failed to be cut the hostess spent more time on her cell phone texting then worry about the other customers and myself the cook spent more time going out the back door to have a cigarette or get high I don’t know which very dissatisfied with the service in this Pizza Hut I will never be back

  2338. Customer Service at Broad & 66th is the worse. They have no phone etiquette, instead of asking for my telephone number, they said number. They said hello, I would appreciate if I’m spenfing my money that your establishment would train them better.

  2339. Pizza hut crater rd petersburg va ordered pizza online. 30 min wait. Arrived to total chaos!! All pizza burnt. Employee(Takirah??) Actually arguing with a guest!!! Employees standing with arms crossed. Manager had no control. But manager on register still taking orders!!! Would like to speak to area manager

  2340. I live in a small town, Fredericktown, Mo. we have Pizza Hut, Little Ceasars and Dominoes. For several years Dominoes has offered Gluten Free Pizzas. What is the problem with Pizza Hut not doing this? More people are being diagnosed and others are just eating healthier. Sad when I can go there or Walmart and get a frozen one, but can’t ever take my family to Pizza Hut!

  2341. pizza hut collins ms bought a large pepperoni pizza charged full price asked why not get special for $7.99 she said should have ordered the 2 topping what a sham won’t be back thanks

  2342. Continued #2499

    Pizza Hut, Caldwell Idaho

    So at 8:51 pm I receive a text saying delivery is on the way. The driver arrived just before 9:00 pm. He apologized for the late delivery and said he had a double delivery for me at no extra cost.

    While I appreciate the effort I would have preferred being told that the order couldn’t have been placed in a timely manner. At this point I don’t see any reason to order from Pizza Hut again. I checked the Caldwell Pizza Hut Facebook page and there are a few complaints posted there so untimely delivery isn’t an uncommon problem.

    I would like a response from Customer Service about this. Thanks.

  2343. I went to get pizza ,pasta ,and chicken and the man that took my order wasent helpful on prices !!!! I order carry out and sit in my car and wait 15 minutes to be done and one of the workers hit my car door with her car door and scratches mine so I didint complain I just got my food and left home . When I get home my chicken is not the kind I wanted my pasta was cold and not the one I ordered and my pizza tasted nasty and I ordered extra pepperoni and it was like i regular pizza . I’m very disappointed cause i love Pizza Hut it was the one in okc Oklahoma on Rockwell

  2344. I ordered a pizza online at 5:08 today and the money left my account at 5:09. As of 6:30 we have still not received our order! I called my local Pizza Hut but got corporate instead. I was told after 20 minutes that my pizza order was in route, no offer of a discount now or in the future! I told customer service that I wanted to cancel my order and get a refund, obviously that was not an option! I expect more from Pizza Hut, this has changed my opinion of your company and I will be sharing this on social media.

  2345. On July 26th we were travelling to VA with our granddaughers and decided to just order pizza and have it delivered. Pizza Hut has always been our favorite and there was an ad right by the phone. We were told about 30 minutes and at almost an hour later I called and was told the pizza should be there shortly. We waited another 20 minutes. I paid the driver, took our order and when I looked at it it was incorrect. I called that PH and the offered coupons which would not work as I don’t know if I will ever be there again. They gave me the PH customer care number and I let the guy talk me into accepting 3 free large pizzas at any pizza hut. When I tried to use them on 8/11/17 at our local PH, I was told they were only good at that pizza hut. The Store # was 029385. My original order was for $32.70 and the later one was for $22.68. This does not take into account the agravation of waiting with two children, wrong order, time on the phone, etc. I do not want anymore coupons–I would just like to be reimbursed for these two orders (approx $50). At this point, not sure if I ever want to go to PH again.

  2346. I visited the pizza hut on Buena Vista Rd in Columbus,Ga on August 31,2017. I order 2 medium pizza’s. One was a Supreme with no olives and the other one was Meat Lovers half bacon. But pizza was incorrect ,my supreme pizza didn’t have at any sauce . I called back and was placed on hold for 20 mins, finally Allison the MOD came to the phone and she advised me that she will put a remake in the computer and give me a credit for 2 additional pizza’s,When I visited the store on September 2, 2017. I was informed that I only had a $10 credit and that they will not give me the 2 additional pizza because the MOD was new and she didn’t know what she was doing. I advised the GM that was an issue with training and not the customer issue. I can care less about the pizza, but when your staff/MOD advise the custom information make sure it’s right. I can easily take my business to PAPA JOHNS or MARCO’S.

  2347. Pizza Hut is awesome, love the service and love all the options, but I’m simply requesting a sit down restaurant In place of the delivery building in LaPorte Indiana. I would love to take my little one to a sit down Pizza Hut. Please make arrangements for this request.

  2348. I called Pizza Hut #032225 after I notice 2 ttansactions on the same day for 40.29 and 50.29. The first transaction that I authorized was camcelled. I spoke to tje might mamaher that was going to speak to tje authorizing Manager that could validate my charge.I called backed 2 days later and was on holder for more than 20 minutes and no one has picked up the call.
    The night manager did ask who male the card transaction but again no one jas called me to correct my charge.
    I’m attaching my receipt.

  2349. I ordered a pizza lover pizza on 9/9/17. I got to the Hesperia to pick up my pizza. Nobody acknowledge my presence there. Then I was told the pizza hadn’t been started yet. I waited to tell someone I was leaving and again nobody came to the counter so I may talk to them. I left and drove away and nobody noticed. Got home and no phone call apologizing to me. I will NEVER use this store gain.

  2350. Your store in Lexington nc is supp osed to open at 11am two weeks in a row they were not open and I had to go somewhere else to eat..

  2351. BIllboard CLEARLY stated 50% off ONLINE orders only – today 9-12-17 (Mineral Point Road Madison, WI). MIneral Point Road failed to HONOR what their billboard clearly stated. Said they forgot to change it, no apology. Yup we forgot. Will remember this when choosing where to order even without any deal. Moving on to a more REPUTABLE pizza place that does honor what they offer in writing. so long bad customer service/pizza hut!

  2352. I went into a pizza hut in Magee Ms. with children, as I have done once a week for 5 years. I had ordered over the phone and the order was ready when we arrived.. I ask the watress to turn on one of the three (3) TV’s on the wall (which were all turned off) to cartoons for the kids. She replied that they could not turn on the TV’s to what I had requested (at the time we were the only, I SAID ONLY, CUSTOMERS IN THE BUILDING) BECAUSE COMPANY POLICY PROHIBITED THAT. If I had not ordered in advance I would have walked out then. You carry children to Pizza Hut for fun and food, when you can not even turn on the cartoons for the children to watch while they eat, I think that is pretty shabby way to operate a business. I, FOR ONE, NOR MY FAMILY WILL NEVER ENTER ANOTHER pizza hut AS LONG AS I LIVE. I HOPE POSTING THIS ON FACEBOOK, TWITTER, AND SNAPSHOT WILL INTEREST OTHERS IN NEVER USING pizza hut AGAIN. This a pitful way to end a long relationship with pizza but there are other places to go.

  2353. I went into a pizza hut in Magee Ms. with children, as I have done once a week for 5 years. I had ordered over the phone and the order was ready when we arrived.. I ask the waitress to turn on one of the three (3) TV’s on the wall (which were all turned off) to cartoons for the kids. She replied that they could not turn on the TV’s to what I had requested (at the time we were the only, I SAID ONLY, CUSTOMERS IN THE BUILDING) BECAUSE COMPANY POLICY PROHIBITED THAT. If I had not ordered in advance I would have walked out then. You carry children to Pizza Hut for fun and food, when you cannot even turn on the cartoons for the children to watch while they eat, I think that is pretty shabby way to operate a business. I, FOR ONE, NOR MY FAMILY WILL NEVER ENTER ANOTHER pizza hut AS LONG AS I LIVE. I HOPE POSTING THIS ON FACEBOOK, TWITTER, AND SNAPSHOT WILL INTEREST OTHERS IN NEVER USING pizza hut AGAIN. This is a pitiful way to end a long relationship with pizza but there are other places to go.

    Reply

  2354. Hi I just wanted to give you guys a heads up. If your going to have your product at another retail like Target, just make sure that they are representing your brand to the fulliest. I went to target and they have a pizza hut both and for the two days that I went the food was dry and no taste, and let me tell you I love Pizza Hut . Just an FYI . I will never go again , target Mt Laurel nj

  2355. My wife & I loved Pizza Hut pizza for a very long time. It was sad to see that the quality of the left over stores after the consolidation had gone down substantially. After they replaced the large restaurant with the take out store in Natick, MA, the quantity of pizza topping had gone from acceptable to now barely anything. We had ordered a 2 Topping Pizza from this location on 09-13-2017. Upon returning home with the carry out order, we found basically a plain pizza with some sprinkle of the toppings we had ordered and very little cheese & sauce underneath. We were just eating baked pizza dough. Pizza Hut needs to have a better quality control over what left of their franchise before store like this dragged their name down. There is a better Pizza Hut restaurant that we’ve been to in Nashua, NH, but that’s double the travelling time for just a pizza.

  2356. O ordered a pizza on tues was told it would take 45 mins. It took over an hour and when I called to check on it they riding seem to care that it took so long last said there was nothing she could do the pizza was already gone and she hung up

  2357. I ordered a pizza on Tues. was told it would take 45 mins. It took over an hour and when I called to check on it they didn’t seem to care that it took so long the person on the phone said there was nothing she could do the pizza was already gone and she hung up
    We like Pizza Hut but this one didn’t care

  2358. I am having major problems trying to complete your online survey for $10 off my next order. Have ordered from you TWICE recently and neither time has the survey worked! Very frustrated with the time I have spent trying to complete it! Neither receipt included a survey code and store number was obviously not sufficient for the survey to kick in. HELP PLEASE!!

  2359. Help your survey does not work!! Very frustrated. Have spent time on this with no results! No survey code on last 2 receipts!!

  2360. The worse service I have ever had. We have had bad service every time we go on there. You need to go to the Afton Wy. Pizza Hut and redo all of the Staff. Or retrain your Manager. You can’t even get waited on and then it takes 11/2 hours and hopefully you might get your order. YOu might as well SHUT YOUR DOORS. This Pizza Hut SUCKS!!!!!!!I I will NEVER GO BACK!!!!!

  2361. I just visited the Pizza Hit in Landrum SC store #033148 and had the worse experience of the many years I’ve been going there. I should have known it was not going to turn out well from the moment the employee answered the phone. He answered giving the wrong store location. I corrected him and from that moment on he was rude. His name was Riker. I asked for a large meat lovers with extra sauce and thin crust. I asked him to repeat my order which he didn’t like. When I picked up my order and looked at it did not have extra sauce. I called him back to the window and told him it did have extra sauce as I had ordered. He took the pizza from me and brought it back to me and said it did have extra sauce and refused to remake it. Since he already had my money I left. I know what an extra sauce thin crust meat lover pizza is supposed to be because it is all we ever order. I would like a refund or credit in the amount of 16.19. My receipt number is 0052. This occurred on 9/23/17 at 5:35pm

  2362. Yesterday I took my sister to your store in Ida Grove for her 50th birthday supper. We both drove 30 minutes to meet there because we have always loved the experience. When we saw the sign that the AC wasn’t working we should have went somewhere else right then. They didn’t have sandwiches, out of garlic knots, we ordered 36 wings…they only had twelve. The salad bar was a mess and food was warm. Waitress never took order from one of the people in our party. We had to take her order up to the counter. Waitress never came back to check on us so we took our own beverages up for refills. Went to get our own to go containers. We probably will not go back because of the lousy service and food choices. We usually take our employees there for Christmas party every year, that’s about 35 people with spouses!!

  2363. The NFL sponsorship by pizza hut is unacceptable. Although I have been going to pizza hut for 30 years, The IGNORANT disrespectful actions by NFL teams by kneeling for the anthem like SCOLDED 4 YEAR olds, makes me want to dissociate with any company that maintains any Affiliation with the NFL. I encourage all Americans to boycott the NFL and all advertisers and sponsors.

  2364. ‘Gunfight’ at Pizza Hut gets employee suspended

    This is why I have not been to a Pizza Hut in about 20 years or more.

    About 20 years ago Pizza Hut fired a delivery guy who had displayed a rifle to prevent a robbery, and he got fired for his efforts, even though he was using his personal car. I have not been to a Pizza Hut since, and have convinced others to boycott as well.

    This new incident just confirms that I made the correct decision.

  2365. Not a good service company. I have been call their customer service line for a week straight, and still have not talked to anyone. I ordered 10 days ago and they still have not gave me my hut reward points. I’m just a few points away from getting my free items and now they still have not put the points on my account. Not good expierance at all. I am a very loyal customer.

  2366. I had order pizza over phone after an hour when i called and they told me they deliver at wrong place my order and they will give me chees bread stick for free when i recived my order after 1 more hours of wait the delivery person was so rude and when i check my receipt they charge me for bread stick and charge me large pizza and i have orderd medium pizza and tge one i got was medium pizza why they charge for large and why they charge for breadstick when they told me they will give me free

  2367. I called to order 2 med pizzas at the 842 main st,Wildwood, Florida location, they told the cost was $27, but I asked, isn’t that $6.99 a piece for 2 medium pizza, he said yes but it was not their protocol to advise the customer of that sale price. Is this your policy? This area has a lot of elderly, which can be fouled into paying the wrong price.

  2368. I ordered the 10.99 box at 7:05 which is was told it would be ready in 45 to 50 mins to be delivered. I called back at 8:00 and person stated there would be no more deliveries only pickups. The young seemed shocked that I had not recieved my pizza and stated it would be here in a few minutes. When the pizza arrived I did not expect it to be burned around the edges because I could tell they ran it through the oven more than one time. I order from the Grovetown location all the time but the last few times service and quality of the food really sucks. I don’t want to talk with anyone at that store, I either want my order replaced or my money back. I won’t be ordering from that location anytime soon.

  2369. When my order arrived delivered I could tell my pizza had been ran through the oven a second time because the crust of the bread was basically burned. I could see burns throughout the pizza itself. I want my money back or order replaced. The last few times I have ordered from the Grovetown location the service and quality of the food has sucked. The last time I ordered one of the boxes the breadsticks were burnt. When I called the store back the manager had an attitude about what he was not going to re-deliver.

  2370. We received a coupon for free pizza on us from Pizza Hut and was questioned about it when we called in for a delivery last week. The person on the phone at Pizza Hut wanted to know what it said and I told her it says free pizza on us that we got for a salad that was not delivered a different time we ordered. I do not know what was going on there, heard no more person on the phone to help me with my delivery? I called back and asked for the manager her name she said was Rachel. Rachel was really rude to me on the phone and did not care about our complaint to get our pizza delivered with our free on us coupon and she/Rachel hung up on me!!! Really bad service and Rachel should not be a store manager. I would have fired her on the spot! This is the Pizza Hut on Clark Lane in Columbia, Missouri. 2nd time we have had problems with them and we will not do business there EVER again!!!!!! I will tell friends and family about our experience.

  2371. Burlington Iowa Pizza Hut is a joke!! We waited over a year before we went back because of the experience we had then. Decided to give them a try again yesterday afternoon 10/22/2017. Again it was unbelievable experience. I ordered boneless wings, husband ordered the Supremo sandwich. I got my garlic/parm wings but no sandwich for my husband. The wings had NO garlic/parm sauce on them, they were out of Blu Cheese dipping sauce, FINALLY my husbands sandwich came. I ask for the manager, she came over told her our prev experience and our now experience and her explanation was there is a butter garlic/parm sauce on wings and reason we got those first was they thought they were an appetizer…REALLY? Nothing was done in place of the problem so it WILL BE OUR LAST TIME TO GO TO PIZZA HUT!!!!! And we will do advertising for you at NO CHARGE!!

    • After looking at all the complaints here, this page is also a joke, seems like you are doing nothing to make things better for pizza hut!!!

  2372. Just moved here recently and received a flyer with coupons. We placing a delivery order with your MI store in Macomb county and were denied using it. Never heard of it…etc. thought we lucked out finding our old favorite, but after waiting on hold for the manager to finally say no. Kinda list my taste.
    Respectfully,
    Jacqueline Watros

  2373. Tonight I ordered from my local Pizza Hut. While their service was good I will never order a delivery from them again. I ordered two pizzas and it cost me over $30. If I would have ordered from another pizza place in town or ordered online I would have paid up to $12 less. I think this is really bad customer service on the part of Pizza Hut to only offer deals online or carry out. As I said I will never again order from Pizza Hut for delivery. I will be ordering from the other pizza places in town their deals include delivery orders.

  2374. I ordered my last pizza hut pizza tonight. I ordered a medium size pizza with four toppings and six wings. I thought the cashier said $20.79, but when the pizza was delivered it was $27.90. That is ridiculous. The amount of ingredients are always scarce. I know you have specials that don’t meet my needs. I don’t need 2 large pizzaas.

  2375. pizza hut wings street moose jaw, sk store r10505 ops

    October 28, 2017
    I was in your pizza hut on the evening of october 25, 2017 i had asked the server neeka about the house salad. she never did remember that i had asked her about it. i order a pizza of pineapple pepperoni ham onion a 12 inch pizza . and found that it was doughy and sent it back to recook it. it was still doughy. i found that they could have made me a new one because the old one was hard to eat. i paid for it. but i was not pleased.
    i had been in that same restaurant the year before and the was good. i wonder if it was sold.to new owners or what. but that doesn’t mean that they cannot still provide good
    service. i will not be back in any pizza hut. again. i don’t like that i have to pay for bad service.

  2376. NFL protests not hurting well, I decided not to buy papa johns pizza and was buying pizza hut, guess I will stop and buy a local company that doesn’t support the NFL protesters. I also bought KFC and Taco Bell, actually was planning to purchase KFC this weekend to watch the race, my local franchise is on Arapahoe in Denver Colorado, better let them know they will lose sales as a result of your company supporting the NFL

  2377. HOW IN THE WORLD DO YOU MAKE FALSE ADVERTISEMENTS???2 FREE TOPPINGS? OK SO THE EXTRA CHEESE IS GOING TO COST ME AN ADDITIONAL 2.25…GOOD LUCK PIZZA SLUT I WILL NEVER ORER FROM YOU AGAIN

  2378. I ordered a pizza and soda and had it delivered. The driver showed up without the soda. He left and came back with a 20 oz for two people to drink. I told him I ordered a 2 liter so he left again, by this time my pizza is cold. He offered me a free lg pizza and emailed me the coupon. When I went to order my free pizza, I had to purchase something totaling at least $10-$12 dollars. That doesn’t sound like free to me!!! I have not, nor will I use that useless coupon. This is the spruce hills store.

  2379. The order was place on 11/10/2017 in Irving Texas. I ordered a Pizza and wings and it took 1hour and 30 minutes to arrive. The delivery guy never call to advise the pizza had been delivered. As a result I decided that it had been long enough so I went to the front desk and to my surprise, there my pizza was all by itself without the lemon pepper wings I ordered. I called to complain and was advised they would send the order of wings back as soon as they could. The wings arrived about 1 hour later. The manager was rude and so was the guy who answered the phone and to add a cherry on top they still charged me for the order. This is unacceptable. I will know longer order from pizza hut. The is the second time I’ve had a bad experience at work with the same Pizza hut located in less than a month.

  2380. Hi I have placed an online order at 3:30 p.m. on November 12th 2017 I ordered a medium pan meat lovers and a medium pan supreme for 6 p.m. pick up I got there at 5 after 6 and it was not ready and they was at least 20 people out of me winning for the pizzas. My pizzas were not ready until 6:40 p.m. and the one pizza was wrong it was a super supreme with olives which I can’t stand they were short-staffed in the kitchen that’s why everyone was so far behind but I ordered my pizza at 3:30 on the app my pizza of should have been ready before everyone else’s I would like a refund of 2247 I will attach a copy of my receipt

  2381. This is another bad review at Pizza Hut in Sneads Ferry, NC. I had an email for $5 off any pizza but when I opened up the email it would not go any further. So I went ahead and placed an order on line and the web site. When I picked up the pizza I asked about the $5 offer. I spoke with the store manager Ms. Smith. She was very very rude and condensending. I will not go into the details but I will never go back to Pizza Hut again.

  2382. The only store location in Edenton, NC changed ownership & there has been some drastic changes to the salad bar & pizza during the buffet hours. Once upon a time, the salad bar was the best in town with its fresh selections of chicken, bacon bits, cucumbers, Caesar salad mix/fresh salad mix, all of this is gone now except for the salad mix & no dressing for the Caesar mix! It is terrible! No speciality pizzas served at buffet. Have discussed with the manager, told us of ownership change & changes at the store as it relates to cost. I complain each time I go except for last week; because I did not go. Ate at a pizza joint last night out of town & it was GREAT in relation to pizza served & salad items offered for the buffet! Need a change or competition.

  2383. On 11-27- I 7,I took my granddaughter to Pizza Hut for lunch before I took her Christmas shopping for her mom. Who in the heck is the manager of our local Pizza Hut in Williamsport Pa? People were telling the cashier off, peOple standing on both entrances waiting to be seated, people walking out..
    I’ve never seen such a disaster in my life..salad bar was filthy, I told one woman and she ignored me…we sat there 1 hour waiting for pizzas, fresh salad to be brought out, no macaroni dish they have, maybe 4 hard breadsticks…
    One man in front of me said he has been waiting for a drink for half an hour and no one brought them…he said “I say every time I come her I swear I won’t come back”. The one lady who was waiting at the pizza bar blew up, they told her just go…no charge..the man was told there is no charge, I said I been here an hour..she did apologize and said no charge.. the man happened to be the father of my granddaughter friend..I will gladly call and see if he can verify what I am saying… people were leaving right and left….
    What was the purpose of remodeling if your restaurant can’t be managed..
    Wish I would have taken pictures of the salad bar and the pizza buffet..
    Oh, why take a picture.,,,,nothing there…I MEAN….NOT ONE PIZZA CAME OUT WHILE WE WAITED…SALAD BOWLS WERE ALSO EMPTY, THERE WAS NO
    CAESAR SALAD AT ALL…OH, NEED TO APOLOGIZE, ONE BOWL OF SALAD WAS FINALLY BROUGHT OUT..
    THANK YOU FOR YOUR TIME
    RUTH

  2384. I ordered pizza from store location state road and landsdown they told me it will take two hours to deliver

    Why is my question

  2385. Hello. we regularly order from the same location and the service and product is usually pretty good. last night however was a different experience. Our local store is in Falls Church Va. I believe the store 3 is 023604. The guy working the cut / prepare table was quite slow. Our pizzas and others were getting backed up in the oven because he was unable to keep up with the flow. I believe he was trying his best and he is probably new at this job. I believe the managers’ name is Marcus. He was making pizzas and was practically a one man show. The lady working the front counter used two different curse words about two different employees or circumstances. She is ghetto. There was some other guy working with Marcus but he wasn’t much help. Our pizzas were burned and not near as tasty as usual. Need more help in this store.

  2386. I called Belle Vernon store today at 4:15 this afternoon for a 6 pm delivery. 6:30 still nothing. Initial contact with the store was a hang-up. 2nd contact stated pizza under warmer at 5:55…..hmmm? Manager comped the pizza, which was cold, and the delivery driver lost his tip. What is going on? By the way. 7:15 delivery????
    1 1/2 hours late…REALLY

  2387. My wife and I picked up an order from the Scottsville Road Pizza Hut in Bowling Green KY on Monday December 18. It was the worst pizza we have ever had. There was no cheese and had sparse toppings. I’ve had frozen store bought pizza that was better. I called the manager to express my concerns. She said “OK” and hung up on me. I couldn’t believe it. I was trying to provide some feedback on her store’s performance and she hung up on me. I would have thought she might have explained why this might have occurred and tried to make it right, but she had no interest at all. Very disappointing from Pizza Hut!

  2388. My co-worker likes Pizza Hut but has never has lunch there, so agreed to go with me to the local Pizza Hut for lunch. It was wonderful, we really liked it a lot, so we decided to go there today and we were so aggravated I had to make you all aware of the rudeness of your employee.
    We were there, standing at the front, for over 5 minutes with no response from the only worker in the back. Well, we thought. Finally, she was standing at a table behind the front counter where she could see us clearly and did not acknowledge us at all. I finally said “Hello, is someone here” and she said “Hold on, I’m the only one here, so I’ll be with you in a minute” Right at that time another worker walked right up next to here and did or said nothing. We waited about another two minutes as she went back to making a pizza and said to the other guy “I think I screwed up and made this order twice” We just looked at each other and went threw the drive thru at Taco Bell because we didn’t have enough time to actually sit down and enjoy lunch after waiting so long at the counter of Pizza Hut.
    Now, grant it, I think it is absolutely rude of you to only have one person doing the work in there and one person just walking around and nobody to greet or welcome any guests at the counter, which could have been the reason for the extra stress and rudeness of your worker. But nobody, I mean nobody, working in public should ever act like that in front of guests. I wanted you to know the “crap” you are hiring that makes your company look bad. I doubt we ever go there for lunch again……….Pizza Hut in New Albany, IN, on Grantline Rd next to Kroger.

  2389. Hi! I recently had a very bad experience ordering from Pizza Hut. I ordered a pizza at 10:25pm, slated to arrive at 10:45pm, which never arrived. I checked and checked the tracker- which never even said that my pizza was out for delivery- until the store closed. I called and no one picked up, so I called again today. When I spoke to someone on the phone, they said that I had not answered my phone. I said that that would be impossible, since I had my phone on me all night and received no phone calls. Furthermore, I checked my records and there is no record of an incoming call from a different number. When I said this, the person on the phone asked me to read off my number. I stated my number and the customer service representative said that her receipt said something different. I responded that I had my own receipt which stated my number accurately. I offered to forward it to her so that we could figure out what was going on, but she instead said that if I forwarded my receipt she would forward hers which proved me wrong. I asked if there was an email that I could send it to and she just said to go online and hung up on me. Needless to say, I will not be ordering from Pizza Hut again- the rudeness of the representative when I have a receipt in front of me with my correct number on it is unacceptable. I hope this problem is remedied in the future.

  2390. We went to Pizza Hut in Fitzgerald, Ga at 750 and there light wasn’t on for the buffet. They said they were closed and they wouldn’t put anymore pizza. This is what is wrong with the Pizza Hut here is it ran by people that would careless to follow policies. It’s a waste in town

  2391. I will never again order pizza from loop 288 pizza hut the employee stole my change I called the store 18 times the kept hanging up on me he stole 6 dollars pizza huts has theft working for them

  2392. I placed an online order today for 2 medium pizzas and an 8piece boneless chicken I asked and willingly paid for extra marinara sauce, once the delivery came the driver had me sign handed the pizza’s off to a female coworker and left with 1 my receipt and 2 no marinara sauce on the pizza. I immediately called the store closest to my job location where I had the pizza delivered to and asked to speak w/ the manager. I explained what happened and her immediate response was that I should bring the pizza back to the store I advised I am at work and had it delivered and it would make more sense to have the delivery guy deliver me a new pizza base on what I paid for she then interrupted me as I spoke and asked what was my order again I told her 2 medium pizzas 1 w/ sausage , pepporoni and extra marinara sauce a second w/ just cheese and an 8 piece boneless lemon pepper wings, she abruptly states no i made the pizza myself , I advised I can take a picture of the pizza and text it to her , she says I can deliver another in an houtr and 1/2 very rude in her speak I advised Im not waiting an hour 1/2 to eat lunch I order ove a 1/2 hour ago she says again 1 hour and 1/2 i said fine and thanks for your excellant customer service that you have provided today , she then states just for that she isn’t sending me anything and not doing anything and she hung up on me.

  2393. Joliet Pizza Hut on Jefferson is the worst place to ever purchase “fast food” from and I will be so bold as told notify all my facebook, twitter, personal friends, family and work acquaintances about the lack of professionalism and customer service they provide there. Corp should do mock calls to locations like this and see if they don’t get the same results that insense customers like me. I love Pizza Hut when the pizza is made not only to my specifications but to what actually I paid for this crap 25.00. I don’t have my receipt but I have my debit card for proof of the purchase on 1/2/2017 2:30 pm This place will NEVER NEVER get any more money from me or anyone that I know.

  2394. I ordered on line today, placed order at 4pm to pick up at 5:30pm pizza wasn’t ready until 6pm and it wasn’t even hot!! Brookhaven, MS Pizza Hut, never get good service there. Have even walked out several times dining in, never got waited on!!

  2395. I was at a ParkRapids mn ordered a family chicken alfrdo it costs $16 it was no family size I left feeling ripped off pasta is cheap when you put it in a 1/4 inch deep pan and call it a family size no wonder you’re going out of business

  2396. The pizza delivery last night was terrible.
    The pies showed up 45 minutes after we ordered and it was cold not to mention the thin and crispy pizza wasn’t crispy at all.
    Honestly, I don’t see my family and I ordered get from Pizza Hut again.

  2397. I ordered a pan pizza from Pizza Hut in Fremont, MI. tonight 1/7/2018 at approximately 6:45 pm. The pizza I received was not the pan crust I’ve had many times in the past, and the pizza was not fully cooked. I feel certain that the pizza I received was not what I ordered which was disappointing. I’ve always had very good food from them in the past, and no problem with online ordering or delivery, but if I’m not going to get what I ordered then I won’t be ordering.

  2398. we ordered online fron pizza hut on belnap and beach in ft worth after 45 min trackers said was being delievered waited another 30 min called store the lady said it was on way agian 30 later she called back said they forgot the bread stix and did not know how much longer it was going to be asked to talk to manager jeremy got on the phone rude and hateful said he was the gm of store finally he cancelled order and hung up on us this is y we stopped ordering pizza hut give them anther try and this happened something needs to be done with this store

  2399. At around 8:15-830ish on 1/7/18 I ordered on line from your Franklin avenue store in Gretna la. I ordered cheese knots, veggie pizza added pepperoni, extra cheese, pineapple and banna peppers all of which is an extra charge and the chocolate chip cookie. I waited over an hour for my order. Originally when I opened the 1st box and saw wings I thought I got the wrong order or some one else got my knots and I got their wings. I called the store spoke to a young man who said he was the manager he said they ran out of knots so he gave me wings ( I don’t like wings I didn’t order wings). I know notice my pizza is wrong and I tell the manager who says he made the pizza meaning basically it can’t be Wrong. Looks up my order and then relizes I did not get all the extras I paid for, tells me it will be remade and delivered along with cheese sticks since supposedly the store has no cheese knots and apologizes . I ask if when the delivery guy comes back,do I just give him the wrong pizza and wings back? I was told no don’t worry about it they dont want it back ( I was by no means looking for a free pizza. I wanted what I ordered and paid for) I now wait again over an hour. I’m starving I worked all day I was really looking forward to my pizza. Guess what never came? Even funnier it is now 11pm and the store is closed. Bottom line the employee lied to me. He never intended to correct their mistake and bring me my order. Unfortunately I paid cash,even tipped the driver $5.00. If I had used my bank card, I sure would have cancelled my payment. Now it gets even better, the pizza was not cooked all the way through and the cookie was over cooked and hard. You had a pizza hut in Gretna years ago that closed down. They also had horrible customer service and 9 out of 10 times screwed up your order. I stopped ordering from them long before they closed. If this is how this store is going to conduct business they will follow in the other stores footsteps and close down. Best part this was my first time ordering from this store since it opened. Gave me a great first impression. I also sent an email to the contact pizza hut email provided on the web site I am still waiting for a response from them, seems it doesn’t matter to who ever got and read the email. In looking up the corporate email address I came across a ton of similar complaints from consumer’s. Does no one care how pizza hut customers are treated? That customers can’t get what they pay for? Don’t you have some protocol, rules, regulations for your franchises? If you don’t, you should. If you do then start using them.

  2400. I bought pizza from, 6902 Westminster
    Westminster California, On the back of my receipt it talked about an offer if I take a survey. But there’s nothing on my receipt that allows me to enter anything. Of course I would like to get $10 off $20 purchase, but I can’t even achieve that. Is it possible to help me with that sincerely Richard Ybarra
    Pizza Hut #024855
    Is the only number on the receipt thank you very much

  2401. WENT INTO PIZZA HUT TODAY IN WAYNESBORO VA. THE TIME WAS ABOUT 12;15 HAD TO WAIT FOR PIZZA TO BE PUT OUT ON THE BUFFET. THAT WAS ABOUT 15 MINS. WHEN MY HUSBAND AND I WENT BACK TO THE BUFFET THE SECOND TIME NO PLATES AND NO PIZZA. MY HUSBAND GOT WATER TO DRINK I GOT DR. PEPPER WAS NEVER ASKED IF I WANTED REFILL. THE THIRD TIME WENT TO BUFFET FOR DESSERT THERE WAS NONE AT ALL MY HUSBAND ASKED WHEN THEY WAS GOING TO PUT MORE DESSERT PIZZA OUT SHE SAID THEY WAS NOT PUTTING ANY OUT. THAT HAS HAPPENED TO US TWO TIMES WITH DESSERT AND IT WAS ONLY LIKE 12;50. VERY VERY POOR SERVICE

  2402. Store #014230 Elkin, NC Ticket #13 on 1/13/18 at 12:28pm, last 4 credit card 6035, APPR CODE 009499. My Wife & I went to have a nice lunch together was having good day till i asked for a cup of hot sauce, the Waiter Jordon went toward the back to get 2 cups for me when the mananger yelled at him and said “you make sure you charge $1.00 a cup for that sauce any extra sauce gets charged for they dont get it free” he spoke it hateful and rude to our waiter and so loud everyone in dining area could hear him and he continued to be rude to him so i got up went to front and asked “what are you saying to him?” He told me very loud and rude that any sauce we give is not free we charge for it, everyone in the dining could hear this, I told him that I have never had to pay for it before and I have been coming to this store a long time and they had been supplying it out in dining area in a squirt bottle which I also told Randy he again rudely stated “no we haven’t” I told him I know for a fact you guys use to have it out in dinning area, do you think I would just make this up? I continued on to say exactly where it use to be sitting for years there and that I have lived in Elkin my whole life and been a continuous customer through those years, then he stated he had as well and they did not. I then, just shook my head and went back to my seat, I have no issue with paying for the sauce i was more upset over how rude he was to Jordon getting the sauce and me when I confronted him to ask a question. I would have just let this go because I’m not the kind of person that complains or confronts anyone about little problems but when after I sit down and I could hear Randy and another lady employee talking about us from the kitchen area all the way where we sit, needless to say I got a bit mad. The waiter Jordon came over and said several times he was so sorry, I ensured him it was not his fault I was more upset over how Randy was treating him and talking about us behind our backs even though we could hear than I was about the sauce, that I did not mind paying for it. Out of every waiter I have had dining in, he was by far the best we have had and was very kind and we were well served. Randy needs to realize that we the customer are why he has a job and should be nice and kind no matter what the circumstances are. With my job as a hvac service tech I’m in peoples homes daily, I deal with all kinds of customers. I have to show the up most respect for them even though I may want to be rude, I hold my composure and assist the customer in a nice way to the best of my ability. Randy also needs to know that just because he is in the kitchen don’t mean everyone can’t hear what he is saying, being this loud and hateful to customers and staff is unacceptable. With all that being said other than todays issues I have not had any other issues with this store, just want to say thank you Pizza Hut for this store you gave us in Elkin NC, great food for sure!!!

  2403. Terrible and I feel the manager should be completely fired ! I told Facebook and Twitter all about my horrible experience !

  2404. I have a complaint regarding your commercial during the Atlanta Falcons football game Saturday, 1/13/2018. Your commercial stated 2 pizzas for $5.99 each which was ambiguous. I assumed I could buy 2 pizzas at 5.99 each, and when I called the local Pizza Hut, the information I assumed was confirmed. Instead of my bill being approximately $6 it was over $23. I would like to talk to someone regarding this situation.

  2405. I’ll Tell you what I think… I think after calling my local pizza hut on Saturday night & planning to order & pick up my usual large pizza, anyway you want it, for ten dollars & then, being told that they no longer have that special, because corporate took it away & then, when I go online, I see the $11 dollar large any way you want it, if I order online & use the code word & so I do & then I get some message at the checkout telling me that my location won’t accept that coupon but you’ll offer me something that I don’t want instead… Which does nothing but further irritate me when I’m now starving & extra grouchy… Why corporate can’t just leave a good thing alone, I’ll never understand… Why they don’t just make the $10 or $11 dollar large anyway you want it a permanent special, & as long as the customer requests it, honor it, I’ll never understand. You want to offer something nobody else offers & have something that separates pizza hut from the rest, it doesn’t take rocket science… Sorry pizza hut doesn’t value their customers…
    I think its extremely rude.

  2406. I ordered pizza Saturday on 1/20/18 and my husband went to pick it up. No problem there. Well on Sunday my husband was sick, so I thought I’d order another pizza online and go pick it up. When ordering it asked me to save my credit card info and clicked on it to save it. So I leave my credit card at home and go get the pizza. When I get there, I am told that they have no credit card info in their system. So I tell them I could go get my checkbook out of my vehicle. I am then told that they don’t accept checks. I just told him screw it. Also when you send a email wanting us to do a survey and I did. When I go to put the code in to collect my $10 off for my pizza, I find out that this particular pizza place doesn’t accept Pizza Hut coupons from the Pizza Hut corporate office. That’s just poor service from the top to the bottom. The Pizza Hut place that I am referring to is in Cabot, ARKANSAS. I read a bunch of the reviews on the Pizza Hut website and I really don’t see how you guys are still in business. You suck bigtime!!

  2407. I ordered pizza hut 7/27/18 online from ave D. My 2 pissas was not freshly made, in the box they appeared old and dry and they were not cut properly. Whenever you tear a piece it would tear piece of another slice. Also the box seemed old and wilted as if the box was reused, and my pizzas were warm and not hot. Nevertheless my daughter and I ate about 3 slices each. Now its 5=6am in the morning 7/28/28 and we are sick with diarrhea. These pizzas were not freshly made and I will never order from pizza hut again. “I want a refund!”

  2408. On 1/3/18 I received a complimentary pizza coupon (good thru 2/2/18), for receiving an incorrect order the previous week. On 1/30/18 I tried to order the pizza on line. It was rejected. The coupon was presented at the store and was rudely rejected by one of the staff. What’s going on?

  2409. I have already filed a complaint and got an email that a representative would contact me in 3 days. I got the email on jan 24.

  2410. February 9, 2018 I called my local
    Pizza Hut to place order but when someone answered, it was from the corporate office. The man took my order over the phone and informed me it would be 18 minutes for pickup. My husband went 20 minutes later, paid for the order, and was told to pull around and someone would bring pizza out to him. He waited an additional 1 hour and no one came out. When I called, the lady who answered phone said they were closed. It was 8:06pm on a Friday night. I told her we had been waiting over an hour and still don’t have our pizza. She could not find our order. My daughter went inside and picked up order. I asked why they were closed so early on a Friday evening and was told they could not keep up with demand. Absolutely worst customer service I have ever had. Pizza was not hot when picked up (I assume because they forgot to take to my husband who was waiting outside). No apology offered. This is completely unacceptable and I will not be ordering from Pizza Hut again.

  2411. I order from the Pizza Hut in Ritchie Highway in Glen Burnie, MD. They don’t participate in your online specials that are found in their website. Customer service and or experience is horrible. You have lost a weekly customer.

  2412. Pizza had wrong crust for my child’s birthdayvand wings didn’t taste fully cook I need this resolved the best way possible I spent over 40 dollars…

  2413. I am handicap. I called store 026524 for delivery on one large stuff crust 2 topping pizza. The first agent was so nasty. Just took the order and hang up. I called again and because he did it ask for my cc number. I repeated my credit card number 3 times. One hour later I am still waiting and I called again and she said it was for take out only. I told her I cannot pick up. She said it will take another hour for you to get it. The third agent was a little better. I want you to know that if your agents are not happen with their jobs maybe they should find some where else to work. I am not gonna pay for something and then get abused. I am sorry. I am from a customer experience world and one of the greatest experience if they can show their listening skills and show some empathy.

  2414. I ordered two pizzas on line two nights ago. I was suppose to get 50% on them. I did not receive them for a 50% discount. I would like to know why

  2415. Stephen at the location off of new hope road and simonton road in lawrenceville ga. Never had better customer service ever at any pizza hut location. Would recommend anybody to this store.

  2416. Newton, Ms. service and pizza is awful. They treat you so disrespectful and when I ask for a manager they talked to me like a dog and refused to give me a number or name.

  2417. Dear Pizza Hut, I see you have thrown in with the NFL as a sponsor. That is unfortunate. You have a good product. We are long time customers with plenty of military in our family including a great uncle that was killed in Germany during WW2. As you know the NFL has become political and anti-American. It is an organization that has forgotten about the sport and become a phony social justice facilitator, complete with millionaire athletes that protest whatever is popular with the hate-America crowd. We will no longer be purchasing your products and will try Papa Johns.

  2418. if Pizza Hut is going to be a Sponsor of the NFL after all the disrespect the players showed towards out flag & country our family will NOT do any business with Pizza Hut. Apparently Pizza Hut feels the same way as the players. I’m an American and I do love and respect my country so I will make it my mission to spread the word about yalls decision. And I hope to let others also know. I’ve never understood how a company can make such decisions when it alienates so many potential and present costumers. We were loyal customers you have lost. You are not the only game in town.

  2419. Your support of the NFL poor choice. I will take my business to any pizza place but pizza hut. Papa John’s, domino, even little Caesar’s will get my money from here on out!

  2420. You need new management in your 487 Bloomfield avenue Newark nj store. Horrible horrible service. Either they answer the phone and immediately hang up or they place you on hold for over 5 mins. Since I was on the road I stopped in and placed my order. 15 min carry out time? Negative. Try 45 mins. My prior order was a delivery. I never received my delivery because driver claimed I wasn’t home meanwhile I was waiting on the porch for over an hour. This is the end of the road for me with Pizza Hut.

  2421. The Pizza Hut forgot to pack our wings with our pizza and I’m upset because it took and extra 45 minutes to get our wings and now our pizza is cold.

  2422. I ordered 3 large pizzas for my employees that have a half hour lunch. We have to use that half hour to be on time to service our customers. We called the Pizza Hut at 3114 S 6th Street, Springfield, IL 62703 at 11:00 a.m. and they forwarded out service to the Sagmon location. Then we got forwarded to the Chatham location. After that we were sent back to the original location of the first store on S 6th Street. They said yes that we can take your order. So by 11:10 a.m. the order got placed. So the Pizza Hut order arrived at 12:32 p.m. and I had to send my employees back to work. I told the delivery driver what happened and that he had to take them back. I will not order from that location ever again. No follow up from the manager happened there or anything!

  2423. Hello I recently had my first horrible experience with your company. I had a company meeting and wanted to feed 15 to 20 people. We have ordered Pizza Hut many time previously and felt this would be a great choice. I placed the order online and was very pleased with the process. The pizza arrived timely and the delivery person was very pleasant. The only problem was the quality of the product. The pizza were flat, very greasing and did not look very pleasing. i served the food at the meeting anyway due to no time to order a backup option. Once I saw no one was eating the pizza I was very disappointed. i had spent $75 and had to throw half of it away and order food from somewhere else to take care of my guest. I called to store #034510 phone # 214-496-0830 to come up with a resolution. I spoke with Heather and informed her of the situation, she was apologetic and stated she would put a credit on the account. She never informed me of the credit amount which $20. I contacted her today to find that out. I asked her if she thought that was a fair credit being that I had spent $75 on a product I could not use and was willing to return to you and all I can show is a credit for $20. I am not asking for a entire refund, just a fair solution. I appreciate your time and I and my company look forward to hearing your response. Thank you

  2424. Hey I had ordered two meduim pepperoni pizza last night online and I paid with a card. Well my phone froze after it was saying my card was processing and I didn’t know if it had went through or not so I ordered it over the phone. And had spoke to a manager about the situation he told me the delivery driver would let me know when they arrived. But when they got here I had to pay with cash my total was $16.45 it took $19.50 off my card when I paid online. I gave another $20 to the driver when he got here and he gave me no change back. So I am wondering my my card is short $19.50?

  2425. I would like to file a formal complaint on an incident that happened to me and my wife while driving North bound Montongo St. going to Acama St. last Sunday March 18, 2018 at around 6PM PT when suddenly a red pickup truck with Pizza Hut Delivery on top of his truck suddenly speed up and swerve to cut us off (this stretch of street is no passing lane) and almost hit us. Luckily, I was quick enough to turn the steering wheel to the right to avoid a possible and horrible accident with my wife. My wife and I were shocked and almost hit the curb and we both were afraid and continue slowly to the same road before we hit Acama St. which is a 3-way stop intersection. We saw the speeding Pizza Hut delivery truck did not even stop on the 3-way stop and continued with his speeding driving. At this time, he already made at least 4 driving violations, speeding, passing on a no passing lane, swerve to cut us off and lastly, not stopping on a 3-way stop corner. A few minutes after the incident, I called the Pizza Hut at Mira Mesa location and talked to the Shift Manager (Lady which I forgot the name) and told her the incident and she immediately told me that she knew who the driver was and I am not the only person who reported similar incident with this driver. I have asked her specifically to make sure this driver will not deliver any pizza from Pizza Hut as they may be in a huge legal battle or worst, accidents may happen. She told me to call back next week Tuesday March 20th and talk to General Manager Ofer but she said that she will make the incident report. I called Ofer yesterday Thursday March 22nd and told him of the incident and told him that I will file a formal complaint to your customer service department to make sure this is documented but he told me that he still let the same driver to deliver pizza for them even after the incident last Sunday. I told him that they may be in great danger of legal consequences if the driver will drive the same way he did last Sunday. True enough, while driving along New Salem St., I saw again the red pick up truck with Pizza Hut Delivery on top of his truck still delivering their pizza.
    I need to file this formal complaint to National Group as this may have conflict of interest within the Mira Mesa location.
    I urge you please to take immediate action to avoid any accident and worst, fatal accident. My kids love your pizza and they even have your apps in their phones when they order but since this incident, my wife and I have mental and physical anxiety every time we see any of your delivery vehicles. I am more than happy to talk to anyone and also considering to file a complaint to Local Police Station in San Diego, CA.

  2426. I have a question about how to change my store for my email. I move out of area. I changed my address but it doesn’t give me an option to change my store. I still has the same store where I used to live not where I currently live. I don’t know if I could still use the offers or not in the emails or not. Thank you for your assistance in this matter.

  2427. I order pizza a lot and I never had any bad experience until today,first I call the same number that I always call and they took my order,I told the lady that I want stuff crust pizza and it was for carry out,so she took my order.When I get to the store on Lake Mead and Eastern in Las Vegas NV the order was all wrong,they were hand toss and wrong ingredients,they told me that they did not take my order so I had to wait another 15 minutes so they can make my new order,so I wait and when they gave me the new pizzas they were made wrong again,I was so upset,bad customer service,they need to be retrain.I had to wait another 15 minutes and when I was leaving they were even making fun of me.

  2428. Let me make this short…
    Ordered online it said 2 hours for delivery and 15 minutes for carry out.
    I thought this had to be a mistake or a joke but after waiting for an hour and no pizza, we called. IT WASN’T A JOKE! RIDICULOUS!!

    Tried to put this on your complaint site but it just says “error try back again later”. I figured that wasn’t a joke either after the experience we just had trying to order our pizza.

  2429. My order was poorly completed. Ordered a pizza with ham bacon and pepperoni and could only barely see the ham on the pizza.

  2430. Hello, I had a very poor experience on 4/3/18, we had to wait extra long time than the suggested delivery time and they also forgot to include my 8 boneless hotwings. I wanted the store to credit my credit card and they will not do that for me, they suggested they could deliver them to me, I could stop at the store to pick them up or the could credit me at the store. Well I was already 40min late and I could not have them deliver to me because I originally had the order delivered to my work due to living out of town and I was not going to go out of my way to go pick them up myself. with the experience that evening and after eating the food I can guarantee I will not be returning and with that being said the credit on my account at the store is only good for 1 month. so I would greatly appreciate a refund to my credit card

  2431. I got my pizza yesterday wait over hour half on it because there driver got lost when I got the pizza and Parmis knots ice cold call Pizza Hut on hazel street in pine bluff Arkansas they told they can give half price back are pick it up redo I did have time wait it was going in someone lunch that was going to work so they went with ice cold pizza I have never been so sick of a Pizza Hut in my life like this I didn’t not want pay for cold food is this how y’all work it a shame this store

  2432. The customer service at the cars a city Pizza Hut is one the worst experiences I’ve ever had. I’ve been a long time customer. I will never order there again. I also Run a busy bar downtown and will refer all my customers not to order from there. The guy’s name is Matthew and the girl’s name is Gabriel. I called for delivery he was very short and rude. I called back again and he hung up on me. I called back again and Gabriel answered the phone and I just told them to cancel the order. Please handle your ruid staff. thank you

  2433. Holton Kansas Pizza hut is truly the worst ever! Tuesday night buffet is a joke. Never food out ,and there is a night manager that yells at her employees in front of customers, totally belittling them. She has thrown things, cussed, and actually rolled her eyes at us when we asked to have the ticket split. We keep giving them chances because the kids like it, but after tonight , and having her roll her eyes, and the yelling I think were done! Before her the old night manager was just as bad. The orders were always wrong, (still are) and her whole family would eat there free. Seems to me that the lady running the place either has no clue, or doesn’t know how to handle her managers. There was an owner there tonight from a resteraunt here in town, and he was totally put out as we were.

  2434. I called to order pizza on a Friday night. I was advised I had to do the order online to get the $7.99 large two topping price so I hung up and placed the order online. The order was supposed to be ready at 6pm. I arrived at 6:10 and was told no order existed in the system for me even though I had the confirmation email and was told they could take the order at the window but it would be 15 minutes and it’s hard to over ride the price and make my pizzas $7.99. No discount was offered or anything. I have been a long time Pizza Hut customer and this really left me with a sour taste in my mouth especially since I had tried to call to place the order anyway. I didn’t want to order online.

  2435. I got meal from pizza hut festival city cairo egypt on May 7 2018 and after few hours I was taken to hospital suffering from acute food poisoning and I WAS PUT UNDER COMPLETE MEDICAL SUPERVISION. THAT DAY I WAS FASTING AND THAT MEAL WAS MY BREAKFAST. WHO WILL COMPENSATE FOR MY BODY INJURY HOSPITAL COST MISSING JOB FOR ONE WEEK . MOATAZ MOHYE ELDIN MOBILE 01061741919

  2436. I ordered a pizza at the Kahala Mall location on mothers day…my mothers handicapped. they made a mistake on the order and wanted me to wait till they made another. mother being in a wheelchair and handicapped I made do with what I had. what they should have offered was to credit me for another pan pizza and eat what I had. I was disappointed so I called the Cust, care center locally and aske they have a supervisor call me…no one bothered to return my call. another disappointment.

  2437. Was dining in, Michigan. Another customer in the store walking around in socks, nasty and I believe against health codes. None of the staff addressed this shoeless woman.

  2438. I will never order from this place again for several reasons on many levels, beginning and ending with your manager.

  2439. I live in Kissimmee Florida and for years Pizza Hut has not honored the $5.99 medium two toppings deal. Now Pizza Hut has a two topping large pizza deal, that the local Pizza Huts in Kissimmee Florida will not honor. Therefore, I will have to continue to order my pizzas for another Pizza chain, like Dominos.

  2440. I placed this order at the pizza hut I have used many times. I double checked on line during the order to verify that I was ordering at the correct store. There are three huts along this same road. So verifying was important. When I arrived at the store. NO order. This is the second time this has happened. The first time I drove on down the road to the other store in the possibility the order was there and ready. It was so I purchase and took it home. This time I had taken the time to verify the store, so why do I have to go out of my way to drive to the other store. I do not care for the other store as well. I taste different to me? So you lost the sale, and your store was left with an order. Will not use the Pizza online again. I will most likely go some other carryout vendor in the future.

  2441. Just left pizza hutt in niceville,fla is 6-5-18 around 1pm I have kept my recept and took pictures in case anything may happen to my or my families health. The hvac system was full of black mold, I have taken pictures of the obvious black mold on the face of the vents that we had sat under and pictures of the vent that make where we were obvious. I had mentioned it to an employee and told him that it will make them all sick he said he would tell his manager but I don’t see the manager caring, I also tried on multiple links through the official pizza hutt website to contact them and the links sent me to blank pages everytime so it’s clear to me that corporate also is not going to bother themselves with keeping their employees or patrons in a safe environment. After this we will not bother giving pizza hutt our $ ever again. Eouldnt had been the case if they cared to hear what we had to say and so they could have an oppertunity to fix these serious types of problems. I have and will keep the pictures I took and will show everyone I come across now

  2442. Ticket 2/ I june 10 2018 pick up time 12nn unit# 002911

    Placed my order 2 days prior the pick up time, got them a little late, and got home, starved and seen they got my order wrong, i ordered 1 large thin crust super supreme and 1 large hand tossed meat lover, and 1 large classic pepperoni, instead we got 3 large thin crust pizza, it was disappointing and the family dont like thin crust, but we didnt have enought time to complain or return the wrong pizza cause we got other engagement to go to. I didnt also called cause i dont have cell service where iam after picking the pizza up. Its very disappointing and as expected the whole family isnt satisfied.

  2443. Regarding your Garden Grove, CA store on Valley View St.

    The yellow ceiling is very dirty, especially the monitor and the fan casing above the entry door. There are floor tiles missing around the edge of the floor.

    The place had a “gundgy ” feel to it. Needs updating !

  2444. I must say that I was very disappointed , this was my first visit to this Pizza Hut . I ordered a large Super Supreme pizza, and the garlic bites with cheese and was told that it would be about 25-30 minutes, After about 25 minutes a gentlemen from the back came out to see what I had ordered, I told him then he went to the register and ask if the order had been turned in, so I ask if the pizza had even been prepared and was told it would be ready in just a few more minutes, to only find out it had not been turned in, it was also at this time that I was told that they didn’t have the cheese for the garlic knots, so I got a salad instead, so what was supposed to be a 30 minute wait turned into 1 hr. Now I could understand a delay if they were busy, but only one table was occupied and one customer was waiting for a carry out order. To say that I was disappointed is putting it mild and if my grandchildren were not screaming to have pizza that day I would have canceled the order.

  2445. Picked up my pizza. Not thrilled crust almost tasted little raw. When I picked it up people use to open and show pizza they didn’t.

  2446. I placed an online order for a large 2 topping. Placed the order 45 minutes in advance. I arrived at the location, 3116 Dickerson Rd, Nashville, TN, at the time when my order should of been ready. I was told by the cashier that my order was not yet ready. I waited, and waited about 15-20 minutes, and still my order was not ready. I went back up to the cashier and she stated that it still was not ready and that it will be a couple more minutes. At this time, my frustration level has risen. I did not have a large order, it was just a simple large pizza with 2 toppings. I asked to speak to the Manger (named Sameya), and she was no help at all. When I asked what was going on with my order, it had been 1 hour, at this point. She then explained that when I placed my order online, for the pickup time of 5:30 pm, that it did not go into her system till 5:30 pm. How is possible if I placed my order online 45 minutes in advance to be pick up at 5:30 pm? As I turned to walk out of the restaurant, I was then informed that my pizza was on its way our of the oven. At this point, I am over it and no longer wanted the pizza. I ask the Manager (Sameya) if she would accommodate my wait time and she refused without any explanation what so ever. I do not plan to ever go back to any Pizza Hut location. This has been the worst experience of my life, not to mention the customer service has always been poorly at this location. The Staff at this location 3116 Dickerson Rd., needs a lot of training on respect and customer service. So disappointed in Pizza Hut and their staff on how this location handle me. I’ve been a long time customer of over 8 years. The Corporate Headquarters need to take actions, by restraining the staff and holding the Owner responsible. YOU MAY NEED TO CLOSE THIS LOCATION ALTOGETHER!!!!!!!

  2447. Hello,
    I would like to start with I am not usually a complainer, but the experience I had last night at your Cassville, Mo. establishment was absolutely horrible and you need to know.
    I arrived at your establishment at 5:30 yesterday evening with my husband and our grandson. We ordered a large pepperoni thin crust pizza, bread sticks, salad bar (dining in), and a medium thin crust pepperoni pizza to go. The establishment was not busy at all (total of 3 tables). At 6:00 I very nicely asked the waitress where our bread sticks were (I asked for them first to have with my salad) and her response was ” I am sorry but we had an order come in after your of 15 pizzas and we needed to get them out”. So, I ask if that order came in after mine than why was our order not taken care of first? She really had no reasonable reason for that other than she did not know. Well, at 6:15 we still had no food but two tables had come in after us and they both had their bread sticks delivered as well as their food. So I called the waitress over to our table and ask again, where is our food? Her response was “I do not know what to tell you, I cant help it if the food is not coming out”! She was very rude so I ask for a manager and she in formed me she was the manager. I explained to her that if she was the manager she should not be speaking to a customer the way she was. She got very angry and walked away. Finally at 6:40 our food arrived by a different waitress as the “manager” would not come back to our table. When we were finally ready to leave at 7:00 I went to pay our bill and ask the lady if she could give me the information to contact the regional manager in regards to our horrible experience and the poor customer service we received from the “manager”. During this conversation I was informed that our waitress that informed me she was the “manager” was actually the shift leader and not a manager at all. She did get the assistant manager and she came out to talk to me but really did not seem too concerned with what went on. Basically apoligized (if that’s what you want to call it) and explained they have been having a lot of problems lately due to the manager being fired (not something that should have been discussed with a customer ever).
    I also need to add that as I was standing there waiting on the assistant manager to come out of her office (15 minutes) the cook sneezed and flung snot and spit all over the floor and literally wiped the snot off of his nose with his hands, turned around and continued cooking the food. That is just disgusting!
    Needless to say I will never eat at that establishment again. I have never seen such poor customer service and management ever.

  2448. Hi my name is Brianna Alewine. I worked at the pizza hut in Summerwood. (13176 W N Lake Houston Pkwy, Houston, TX 77044)
    There is a manager (Todd) there that is an alcoholic. I have been told by almost every staff member there that they can smell it on him. I have also been told he will drink while on the clock. He will go outside to his car and just play on his phone and drink. Last night, I was the closing driver and the whole time I was there (5pm-11:30pm), when I would drive up to the store after my deliveries, I would see him just sitting in his car on his phone. I have seen him throw things in the store because he got mad, even in front of customers. I have even heard that he has thrown food.
    I have been told that our GM knows that he is an alcoholic but yet the GM still allows him to work for him. I know customers who have seen this behavior. It is disgraceful that he is allowed to work with customers and employees while drinking on the job.

  2449. I want to give a high five To Cynthia P. in San Antonio TX. store @ 013204. She is has great customer service skills. Very Polite on the phone and in person. She is a great asset to Pizza Hut.

    God Bless you Cynthia for your great attitude!!

  2450. Just visited the 1075 west 6th street store in corona ca 92882 Which i have visited many times the order was done on-line 2 large pizzas and bigdinbx from our office so i personally was not sure of the order when i picked up the order and questioned the order for two large pizzas and bigdinbx said there two pizzas in the box and received only one of the large pizzas i paid for. Website 024871 date 0/27/18 time 12:30 pick up 1pm price $57:12 Not a happy experience

  2451. On the 20th of July, we received the wrong order, and the worst pizza ever, from the PH located at 5501 Lafayette Rd., Indianapolis, Indiana. We had no car available that night and my son wanted to order us pizza. We have been ordering Pizza Hut since the 70’s. It was our favorite pizza. We have had parties there for years, and have had your pizza at least once a week. We usually eat in or carry out, and we have two close to us, both good. Turns out the one we have for delivery is further away, and awful. The most unprofessional bunch possible, We ordered one Cheesy Bite Pizza, pepperoni, and 6 pc garlic parm wings and a cheese sauce. Total $26.39. We got 2 med thin crust pep and sausage and pep and ham. Minimal toppings, hardly visible cheese. It was overcooked, dry hard and inedible. Tried to call to report this, line opened, heard noise in the background. I would say Hello and they would hang up. Please send me info as to email or phone number or address to send you pictures of this awful pizza. I spoke to Customer Service a few minutes ago and he said to end this , so I could get info to send pictures.

  2452. Bad service at Russellville Alabama Pizza Hut !!! Made me pay for two kids that did not eat off the buffet! They did not touch anything of the buffet. They don’t like sause so I order special pizza for the . Very rude waitress !! Will never go back …

  2453. I’m a manager for An area fast food chain , I sent my assistant to pick up my order. He brought back and the cheesy bread was burnt. I call Phillipsburg Pizza Hut and told them, no apologies just got manager on phone. Ken said he would re do I said great can he do delivery he said 40 min, I said that I should be priority bc of his mistake Ken ( gm) said too bad I should of checked it before I left the store and he didn’t care I was waiting or I could just come back. I said as a manager he should know we only have 10 min tops to eat and dinner rush was coming so this was impossible. After ken was extremely rude to me I said I was going to talk to his boss. He laughed at me and said “ go the hell ahead bc I’m the boss now”, with that I said I’m coming for a refund and Ken your wonderful professional gm said to me again in a very disrespectful manner laughing “oh you can come for a refund but not to get your food “ with that I’m furious went to store and he doesn’t even know how to run a register bc it took 20 min for a refund and 2 ppl to do it and 2 reg. He wouldn’t dare to be disrespectful to me there bc there was an elderly lady waiting to order. If this is how desperate Pizza Hut is hiring managers like this maybe you should increase the base salary and not hire street trash. Customer service horrible, professionalism none, cleanliness terrible, food disgraceful.

  2454. Wow. My comment about the customer service at the Houston Missouri Pizza Hut was removed within hours. With no response. Figures.

  2455. The service at the Battleground Greensboro NC store is awful.

    On 2 separate occasions I’ve ordered a pizza and received a confirmation time , arrived but had to wait at least 20 minutes extra for the pizza.

    Today the same happened. I online ordered a pizza. Received an email saying the pizza would be ready at 415- got there at 415,was told 2 minutes, kept waiting, them at 440 was told it was in oven.

    My pizza was finally ready almost an hour later but it was not the one I ordered, The manager gave me a pepperoni pizza and $2.

    While I was waiting it seems I’m not the only customer that has problems with this location.

    I love Pizza Hut but I’m probably going to get PapaJohns next time . I can’t wait an hour for a pizza that was preordered.

  2456. I ordered a pizza and received it with burnt green peppers. I immediately called the Hollywood, FL location and Erik (manager) credited my account for another large pizza, or so he said. When I ordered another pizza a few days later, there was no credit on my account. I spoke first with a lady who could not even speak English then she put on a young man who could not help me. Then an individual by the name of Milani said she could not help me (she was the manager on duty). I told her about the pizza that was burnt and Erik was suppose to put a credit on my account. I told her I would contact Corporate office and she said go right ahead. I also mentioned to her that I tried to explain my situation first with the young lady who answered the phone but she couldn’t even understand English and then Milani hung up the phone on me. What happened to helping customers? I will contact Erik in a few days because they also told me he would not be in until Wednesday.

  2457. We are regular Pizza Hut customer’s. I know the wait can be long at times for delivery and we have waited an hour in the past but this time we had a pick up order and we have waited almost two hours in our car. Im not sure If the San Clemente location is short handed but I did see an employee taking her pizza order after her shift. I just wished this could of been handled differently so we could of made a different choice for dinner instead of having dinner after 10pm

  2458. 09/09/2018

    Hello,

    Every year Country Dale Elementary School PTO has a meeting once month to discuss and plan future events and fundraisers. This meeting starts at 5:30pm and as you can probably imagine it runs way past the end time. Most of us usually end up staying till 9pm with no food to recharge our spirits.
    In order to ensure the success of these meetings, we are seeking any donations possible. A small dinner for our Volunteer (8 people) would be much appreciated. We could pick up before the meeting, or it could be delivered directly to the school.

    The event will be on Sept. 11th 5:30pm at Country Dale Elementary School. Country Dale’s EIN # 45-4731162

    Generous donors like you are the key to our success and make it possible for Country Dale PTO to run events. Your donation will be displayed at our meetingt and your company will be recognized. We hope that you will help support our community.

    Thank you in advance for your generosity.

    Sincerely,

    Dustin Skinner
    PTO President

    Contact:
    dustinjskinner@gmail.com
    414-698-5598

  2459. this not a bad comment in fact this pizza service was great The pizza was one of the best ones I had in a long time. The people there was friendly all of them had a great smile.

  2460. Concerning the store on Barataria Boulevard in Marrero Louisiana – The crew answering the phone is absolutely ridiculous – you would expect Pizza Hut may I help you – what I got was a bunch of mumbles and silence – it was like I was asking him to do me a favor – I had to ask him do you want me to order do you need a credit card how long will it take – no thank you – no nothing just hang up – that crew is no doubt costing Pizza Hut money with their arrogance and inability to act human when taking an order – dare I say like a lot of society the respect factor is completely gone – You can call me at 504-220-7423 if you want to hear more

  2461. I went online to order from your store on 132nd in Everett, WA (Seattle Hill) a Supreme Pizza to be delivered several miles away from subject location.
    Given that I have never ordered from Pizza Hut on-line I tried to reach the store for confirmation. My experience was less than acceptable from any USA merchant.

    I called the local number 425-485-6688 (which was listed on your website as the number for your store on 132nd. However, it was your call center, then they put us on hold for 30 minutes. Your service is deplorable and we will never give U any business in the future. Further, if anybody ask about a pizza company, we will definitely share our disappointing experience. In conclusion, you may be able to provide a product that people will buy, however lack of understanding of customer service will profoundly affect your business in the future. NEVER AGAIN WILL WE CONSIDER PIZZA HUT A PLACE FOR FAMILY OR FRIENDS!

  2462. I called in a pizza order to the pizza hut on Hwy 54 in Wesley Chapel, Florida.
    The order was incorrect, one pizza was missing so we had to wait minutes for a new pizza to be made. While our other pizza’s were in the warmer drying out and to top it off , on the way out of the parking lot, one of your delivery guys about ran us over getting around our SUV. If you are interested in that crazy driver his license plate number was 747JU7. Needless to say I won’t be back and there were other order discrepancies that we noticed while we were sitting there waiting for our 3rd pizza to get done.

  2463. I received an email stating that in 3 business days someone would be contacting me about my experience. Well it’s the 4th day now and I had another bad experience. So I called yesterday to use the credit that the manager gave me and the girl was totally rude and questions my math skills and what I wanted to order. I wanted the deal where it was a med pizza any toppings for $7.99 she literally said to me I don’t understand you but hey if you want to pay more for a med when you can have a large for $7.99. But the large was only 2 toppings. You guys really need to train your employees at this location because she was super rude and put me on hold for more than 5 minutes. Sure hope it doesn’t take another 3 business to hear from someone. This is just unacceptable.

  2464. I CALLED IN AN ORDER TODAY AT 12:30PM HAWAII TIME AND WAS TOLD THE SPECIALS AND WAS TOLD THAT A LARGE TWO TOPPING PIZZA WAS 12.99 SPECIAL AND FOR THE HAND TOSS CRUSTWAS AN EXTRA DOLLAR. SO I ORDERED THAT A LARGE HAND TOSSED PIZZA WITH CHIEKN AND ALFREDO SAUCE AND TWO SMALL MARINARA PASTAS BOWLS. MY TOTAL WAS $32.52. THE TWO MARINARA PASTAS CAME OUT TO $12.98 BUT WHY DID I GET CHARGED 22.00 FOR THE PIZZA WHEN I WAS CLEARLY TOLD OVER THE PHONE THAT IT’LL BE $13.99 WITH THE HAND TOSSED CRUST???? I WAS OVER CHARGED! I HOPE TO EITHER GET A REFUND OR SOMETHING.

  2465. When do profit margins outweigh repeat business???. I will no longer order pizza through this company because nothing I have said or done to alleviate the constant wrong order and bad customer service I have had has went anywhere. I don’t believe the same values exist anymore with a company that used to be the best around.
    Oh well, no one will ever do anything to make it right anyway.

  2466. Driver just gave my son the partial amount of his change and just walked off. My son is only 11..correct change was 5 dollars, he was given2.. He has to run back outside to ask for his correct change.. Called store person was rude to me, and the pizza was actually pretty cool not hot

  2467. I ordered pizza from motel, asked for a pepper packet and a cheese packet, napkins and a paper plate. Got none of it. I’m in a motel. PH knows that from the delivery address. WTF?
    And the delivery person doesn’t carry anything extra. Useless.
    You lose my future business.

  2468. Placed on October 16 at 9:24 PM..the worst service Never order from this place aging.my order was late food was cold taste bad .called and spoke with the manager,he was rude with bad attitude.He told me he was not charging for the food but they still charged my credit card..

  2469. Poor customer service and my pizza was not cooked all the way. When I go there I never look at my pizza because this always right. Today my pizza was not cooked all the way

  2470. I recently ordered a family box from the Pizza Hut on 89 College Rd in Fairbanks Alaska. for delivery and it took 2 hours to get here, and was cold. It said it was out for delivery after an hour and then had to wait another hour for it to get here. It’s sitting on the counter and has not been touched because it’s hard as a rock and cold.

  2471. We just had pizza at the local Pizza Hut in Waynesburg Pa. I do not drink Pepsi products and have been told by the wait staff many times that I could bring in my own beer. I found that I was charged $1.25 for beer glass. I did not ask for or use any glass. This is theft by Pizza Hut. Since they were too CHEAP to keep their beer license they have found a new way to penalize those of us that don’t drink Pepsi products. This charge was not advertised or displayed at this store. I spoke to the manager/shift leader and she sees nothing wrong with charging customers this bogus fee. Pizza Hut did not incur any costs with me bringing my own beer. While the amount is small, multiplied by several customers, the grand total could be substantial over a period of time. THEFT IS THEFT regardless of the amount. I hope that you feel this charge was worth loosing a customer. Pizza Hut is not the only place to Get pizza.

  2472. Took over 1 hour for delivery and cold soggy pizza— I contacted the Pizza Hut in Fairfield on Mason Rd Cypress Tx and was offered a new pizza but the wait time would be over 1 hour. Absolutely ridiculous service and unacceptable

  2473. Very disappointed! We ordered pasta italiano and both of us got 1/2 the order! They served us in the foil to go pan and it was literally not even 1/2 full! We order this all the time and the pan is full and smothered with cheese on top, well no cheese to speak of tonight. Staff working told us that the new hires didn’t know how to make it right! I suggested they get trained! Very frustrated! Left hungry and feeling very let down! I’ll be taking my business somewhere that actually cares about being fair to the customer and giving them what they pay for! Small town talk gets around, just saying.

  2474. To whom it may concern I order my pizza on Nov 16 2018 for 5:45 for take out by the time I got there my pizza wasn’t done till 6:00 pm.plus I order a large pop and they where trying to give me a small pop.The person that gave me the pizza didn’t not even apologize to me that my pizza wasn’t done on time.Notmaly before you take your pizza they will show you what you order.They just gave it to me.I think he was Maneger that night.this was in Mukilteo speedway wash pizza hut

  2475. Dear Pizza hut customers service,

    To make it short.
    Last holiday trip with my family (Vietnamese wife, our daughter and me French) 07 july 2018, (i’m base in Vietnam) in Nha trang, dinner at pizza hut, 67 le thanh phuong, vandalism happen on my motorbike (front part and seat cover) done during the time of our dinner, security staff with rude request to me, to move my motorbike from where it was, even 1 meter was still free that guest can pass. I told them nicely and politely to the security staff to handle my motorbike after having park front of the entry as no space free and they was more able than me to handle as it is them responsibility to care about guest motorbike, as it is everywhere in Vietnam.
    2 messages (screen shots in my possession), send on them face book page before and after dinner, no reply.
    1 e-mail send on 8 july 2018 to the only contact i had in vietnam marketing, with all proof pictures vandalism that happen and full details statement, bill of our dinner, no reply. Now i want an action from You, pizza hut company with a reply of what action support will be done or I really will make a bad post on your face book page in Nha Trang with all proof and facts, no stories believe me and all this will go quiet high if nothing is done by pizza hut. i wanted to solve the issue with the management in Vietnam but nothing happen, i’m a quiet regular guest with my daughter and wife especially in can tho city Mekong delta (Vietnam) where we leave, I’m a person who work for the last 30 years in hospitality and know most of issues we are facing, seems that pizza hut don’t care about them client especially for them safety, that make me very surprised. looking forward to get your reply,
    Epicurean regards,
    Yann

  2476. Just pickup pizza. 11/23/2018 at unit 2945 18:04. ordered on line,drove 10 miles. Sent granddaughter in side. No order was received.Got out of car,placed self in wheelchair.Oh did I say I was a double amputee,Army. Went in side . smiling Justin said sometimes bit don’t work.waited 15 min.Paid 8 dollors more. Oh did I say it was raining. Don’t want your sorrys. don’t want your coupons. Im 65 I will tell all friends, relatives, and strangers not to buy. My wife had better not be charged on cc either!

    p

  2477. My wife and I just had the worst Pizza Hut pizza. For years we have eaten your pizza. It has always been moist and delicious. Tonight we ordered on-line a 2-topping large pizza. We live less than 10 minutes from your Carryout store. It was dry and tasteless. It had very little sauce and cheese on it. After 2 slices we decided we had enough. He was our order number: 3181124175601001183013627. It was not of the quality I have come to expect from Pizza Hut. If the low internet price of $7.99 decreases your quality you should reconsider selling at this price.

  2478. hello my name is Sherrell lee and I have just experienced the worst pizza Hut service ever, I ordered my pizza online at 2:42pm on Dec,1,2018 I went to the store to pick up my order at 3:06pm, paid for my order and didn’t receivce my food until 3:43pm. it was bad customer service and they don’t call out the names on the orders just give them out. The store location was 7310 Airline hwy, baton rouge,louisina.

  2479. I just had a ridiculous experience at your 53rd Ave, Bradenton, Florida store. I place an order for 12 pasta dishes at 12:20. 6 Marinara and 6 Alfredo. When I got to the store 30 minutes later, I was informed that due to a high volume of customers, no one was in the store when I got there, they only had Alfredo left. I said to “Charlie” the manager, you must be kidding! We just placed our order 20 minutes ago! Needless to say I walked out. To be honest, that store was so filthy it was probably a blessing they didn’t have my order! The experience was totally disgusting and frustrating! Never again Pizza Hut and I will tell everyone how filthy that location is!

  2480. RE: FULTON KY PIZZA HUT I tried to order 2 pizzas to be delivered to my daughters address. told them I was paying over the phone. They refused to take my order. Against their policy. If I wasn’t ordering for my OWN address, they refused. I called them 3 times, they hung up on me each time! I m afraid I got a little upset. What business refuses money!!!??? I’ll never spend another dime in ANY Pizza Hut because of this. TEACH YOUR EMPLOYEES ABOUT GOOD CUSTOMER SERVICE. Maybe you also should teach them to not refuse money. I was trying to pay over the phone, they refused.

  2481. I CALLED TO ORDER PIZZA AND PASTA AND THE REP TOLD ME MY LOCATION WAS NOT REACHABLE, THEN HE SAID WHAT PART I DIDN’T UNDERSTAND THEY HAD DELIVERED SEVERAL TIMES BEFORE . HE WAS REAL REAL RUDE ON THE PHONE. HE WOULDNT GIVE ME THE MANAGERS NAME WHEN ASKED HIM MULTIPLE TIMES. THE ONLY INFORMTATION HE GAVE ME WAS HIS NAME DON. AND WOULDNT GIVE ME NO OTHER INFORMATION , EVEN THE CUSTOMER SERVICE.

  2482. I know this will call on deafeards, but I will feel better. I was trying to order a take out from Cassopolis st., Elkhart.in. The system kept saying the delivery address was incorrect, I was kidding carry out. I called the storm, and they told in not so many words “tuff”, they could not help me. Well I finally got the order placed, I went to the storm. There was NO customers in the storm, 3-4 employees were shooting the grease in the dining area. But they couldnt/wouldn’t help me on the phone. I will be amazed if I hear from anyone. 269-699-9276, or emargraf@msn.com
    Thank you!

  2483. I received an email today thanking me for being a Pizza Hut Rewards member. I earned 26 credits in 2018. Looking elsewhere on the page, I noticed that the credits were removed for inactivity.
    What an interesting way to thank someone for his past patronage…

  2484. I am totally disappointed in our local pizza hut. We have ordered Pizza Hut Pizza for 40 years and still claim it to be our favorite pizza of all time. Tonight, however, really left a bad taste in my mouth – figuratively. I ordered a large supreme with NO MUSHROOMS. I go to pick it up and it had mushrooms! They remade it supposedly with no mushrooms. I got home opened up the box and it was like they thought they would be funny and put double mushrooms on it!!! No apology for making it wrong the first time. There are too many other pizza places in the area that it’s obvious this one doesn’t need our business.

  2485. This is the 2nd time in a row that the Pizza Hut on ft worth ave has been late delivering our pizza to our work. This time they were more than 30 minutes late and pizza was cold not acceptable.

  2486. I ordered a pizza today got a notification that ordered was received at 4:14pm and I got my order around 6:16 pm I don’t know if its truly real that we will received the order in 50-60 min as stated of 2 hours ???I called 6-7 times and nobody answered stayed in the line for 3 minutes with advertisement while someone hopefully could answer and nothing and when I open it everything was over pack with really no type of nicely well done everything really bad .

  2487. I ordered pizza delivery from the store at
    8557 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747 at 6:12 on 12/23. At 6:48 I received a text saying it was out for delivery. When I opened the first box I was disgusted to see a pizza that was not what I ordered and that had a slice that had been PARTIALLY EATEN! I immediately called to speak to a manager. I was put on hold for 8 minutes then hung up on. I called back and was put on hold for 30 minutes then hung up on again. At this point I took the pizza back to the store where the manager just made excuses for the food and service. This was the worst service I have ever encountered. Never once did the manager apologize or offer to replace the pizza. I am a local not a tourist and had ordered previously. The manager did say they were getting a lot of complaints. Wonder why?

  2488. This is so frustrating, because I expected better services from a renowned business. This is regarding ticket number 0021, EDWENS, taken by Aniya. I told her that I wanted 2 personal pan pizzas, regular crust, with sausage on one and pepperoni on the other. I had hernia surgery and pepperoni would hard to digest. I had to get back to my business. I love Pizza Hut. Thanks for your time. Deana Edwards

  2489. My husband and I drove 7 hours today to buy a new truck in Denver, Colorado. After an additional 4 hours at drive time buying a truck since ours was totaled, we order pizza from wadsworth location in Lakewood, co. Exhausted and in pain from the wreck which totaled my truck, pizza sounded EASY and QUICK, this was neither. Our order took over an hour to show up (location is less than 2 miles from hotel) and when it did our medium pepperoni pizza and wings were cold, pizza sauce (pockets of thick sauce and areas of no sauce) had coagulated, I could only see this because my pizza didn’t have cheese covering it. Called the store 10 times while waiting for pizza and then after getting cold pizza called to speak with manager. The “shift leader” was 100% rude and the worst example of customer service I have ever encountered. I will never order Pizza Hut again, all I wanted was my money back (I DIDNT EVEN WANT THE PIZZA IT WAS COLD) the “shift leader” was being so arrogant and due to his lack of customer service my husband had to end the call. Thanks for ruining dinner pizza hut

  2490. I ordered two pizzas today, on the back of the receipt it said to go to http://www.tellpizzahut.com and take a survey. You would get 10 off your next purchase of 20 or more.

    I did that, a million sites popped up. They were are scams. How do I get to right site or is this bogus too?

  2491. Worst experience ever! I have been a loyal Pizza Hut customer and I’m never had a problem this delivery was 15 minutes late and the management of the pico star refuse to do anything except give a measly five dollar credit. After all of the ordering I’ve done with Pizza Hut I’ve never been treated so poorly This occurred on 1/6/19 at 1:27pm

  2492. First, our pizza was great. Have to let someone know there was a black olive pit on our pizza. Could have been bad but I have a partial denture so I did not hurt my teeth. Just want someone to be aware that they need to be careful,

  2493. I called the store at 2218 w kingsley rd garland tx at 11.29 pm to order for delivery i was told there not doing any more deliverys for the night im sorry but i used to work for pizza hut less than 6 months ago and as far as i know you take deliverys untill your closed at 12.00 pm i just spent 40 dollars there yesterday not 1 problem but becouse they want to get out early they stopped taking deliverys this is very upsetting i wont be ordering from this store again thank you

  2494. Jessica is the “manager” at the Lake Placid, FL Pizza Hut and she is a HORRIBLE person and an even worse manager. I went in tonight to place an order and asked where Shannon was? The girl said she was in the back and she would go get her. I said no because I knew she was busy. I waited for my food and took it home. I got a text that Jessica told Shannon that if I wasn’t buying anything, she didn’t want me in there. I called Jessica and told her that I didn’t expect Shannon to come out and talk to me. I was there to order food. I WILL NEVER MAKE THAT MISTAKE AGAIN and I will be sure to let everyone I know how I’ve been treated. Please remove all of my information from your system because I will never order from Pizza Hut again. You need to fire Jessica before you lose more business. Her sorry attitude has been noticed by many people. I’ve screenshot this entire complaint in case Jessica or someone else thinks they can delete it. It will go on Facebook.

  2495. I really don’t want to get any employee in trouble but rather give some advice. I retired as a manager with a large national corporation & took many managerial courses. One of the basic rules is that a manager should never discuss or criticize one employee with another. A manager at Pizza Hut on Hwy 52 in Albemarle, NC was overheard doing this very infraction. The employee being discussed happened to be standing behind the manager & heard the conversation. I was told that manager was a driver the week before her promotion & she probably never had any leadership training which is what I’m suggesting. Give your employees the proper tools & education to execute their assigned jobs. A company is only as good as its employees & this was not a good example of a company of which I want to be a customer.

  2496. hi,
    this is not the 1st time this happens to me i bought 4dips and they only gave me 1 i called back and they wanted to give 2 options one they wanted to give me credit for the rest of the dips, or i had to go pick them up. Why would i go back to get them if before giving me the order they supposed to check if my order is complete. I dont think its fair i have to remind them about what i order everytime i go…

  2497. Just returned from hour drive . Food was disgusting. Ordered chicken Alfredo, cheese breadsticks and dessert pizza.
    Chicken was so over cooked it curled and dry and burned. All breadsticks so over baked they were hard. Dessert pizza completely over baked. Threw all food out was not driving another hour to return
    I’m requesting full refund and not a gift card . Will not return to redeem. Food was terrible . I have receipt from warren, pa location. Spent 27.00$ . Please do the the right thing. Please contact me for receipt information.
    Kate

  2498. Ordered from Glendora, Ca store. Pizza was cold, cheese congealed and stuffed crust hard and congealed. Worst fucking pizza ever. Probably will use Domino or Papa John in the future. This was a waste of money and real garbage.

  2499. massena ny, malby drive, delivers, but has stopped delivering to my house. I am 8.1 miles from them, which I think is quite reasonable. I always tipped, and usually even met them at their car so they didn’t even have to get out of their car! If I have to get out for pizza, I’ll just drive an extra 5 mins and get papa johns! If you look up my delivery records, you will find that we usually ordered every week, and quite often 2x’s a week! disgusted with the new poor customer service. and I will NEVER order for pickup or dine in from ANY Pizza Hut

  2500. I have ordered pizza from restaurant 032267 on Veterans Memorial in Houston,Texas. This is the first time I have ever received extremely poor customer service and food. I ordered the cinnamon sticks and they must have poured the whole bottle on it. Also the sticks were hard and dry. Went back and talked to the manager on duty on 22 Nov 2019 @6:25pm. He was so RUDE until I told him that he needs some customer service training. I provided my receipt to him so I could receive a refund. Once I received my refund, I asked for my receipt back but at first he would not return my receipt. Then he gave me a reprint of my receipt. I looked at the receipt and at first it appeared he had given me the wrong receipt because the print was so light and not clear. So I said to him, “Excuse me, I would like my receipt not someone else.” He took the receipt and said to me, “YOU MUST CAN’T READ. IT HAS YOUR NAME RIGHT HERE.” Well, if the receipt was clear I would not have had a problem reading it. He was so unprofessional which I couldn’t believe what I was hearing. But I did let him know that yes, I can read. In fact, I have a MBA and other certifications and again he needed some customer service training. I would never go back again to that store. It’s all in the way you speak to someone.

  2501. My son and I had a lunch buffet at store 026504 in Apopka, Fla. Not only was the food fresh and hot, but, our server, Taylor, went out of her way to be attentive and helpful. It has been a long time since I have been treated so well at a franchise. We were not the only customers in the restaurant, but, we certainly got Grade A level service! Thank you Taylor. I saw you translating the menu for the Hispanic family as well. That meant a lot to me.

  2502. I ordered a pizza from the Lowe’s Blvd location in Lexington,NC on Sunday afternoon 2/23/2020. Not only was the service great and my food was ready on-time, but it was by far the best pizza I have had in a long time! I don’t usually send in a comment or a review, but my pizza was so good, I had to let someone know.

  2503. hi I order about just over $52 worth of food last night and when the delivery guy came he charged 10 for delivery charges when it was free delivery due to this virus. I contacted the store and he came by today and gave me only $4 back instead of the 10 he said no we don’t have free delivery as it all over the news about free delivery due to the virus. I live in dunnville Ontario never ever going back to pizza hut again. The person at the store was really rude over the phone talking in his language to another employee about me.

  2504. Beamsville Pizza Hut – worst service and pizza we’ve ever had from Pizz Hut. Would not honour 1/2 price any pizza carry out coupon we got in the mail – said their machine wouldn’t accept the code – and treated us like it was our fault. Since we were there and hungry decided to proceed anyway with a large Canadian (our usual) and told it would be 15 minutes. Came back in after 17 minutes and told it would be another 10 minutes! The pizza ended up being way under cooked and had 2” wide crust around entire perimeter without any toppings. We have always like the Canadian BUT will never go to that location again and will also recommend others don’t go there. There’s lots of other pizza shops in town!

  2505. The Pizza Hut in meridian is very rude they don’t know how answer the phone then they hang up in your face i been order a pizza and it still ain’t came but they wanna be playing on the phone when you call bout your order something need to be done bout this

  2506. They over charged me also there was aluminum foil in the supreme pizza! When I placed the order she told me 30 mins it was a hour and 15 mins. I called to complain wanting to speak to a mgr and the same girl said she was one. Mia?? Said the order was put in 20 mins late that all she could do is give me $5.00 back. Really. I will never order from there again I had company so embrassing!

  2507. They over charged me also there was aluminum foil in the supreme pizza! When I placed the order she told me 30 mins it was a hour and 15 mins. I called to complain wanting to speak to a mgr and the same girl said she was one. Mia?? Said the order was put in 20 mins late that all she could do is give me $5.00 back. Really. I will never order from there again I had company so embrassing!

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