Hello I recieved an email fr om you offering any $10 box with any toppings for $10 and when we called pizza hut on south greeley they informed me that was not a deal and refused to honor it. I do not understand why you would email someone a deal that is not valid.

Last night i ordered a pizza from pizza hut in viroqua wi. When it was delivered my wife paid for it and i ate part of one piece and told my wife it tasted like wintergreen chewing tobacco spit. She responded that the delivery guy had a big chew in his lower lip. I know that the guy spit in the pizza and i know what i tasted. When i was young i experemented with chewing tobacco so i know the taste, the burning in the stomache and throat . I ordered 2 pizzas, wings, and wedges and threw it all away. I will never in my life order a pizza or anything else from pizza hut again and i will spread the word about my experience to all family and friends. Havnt had to many good experiences with them in the past and have heard many bad storys about this place.

pizza hit is the only pizza place on my side of town my girlfriend like pan so we always get it . i hate it because never in two years have i recieved a completely cook pizza always soft under cooked rushed pizza . or extremely over saturated.

I ordered two pizzas online. I have ordered plenty of times before from this location and other then the delivery person getting lost on the way to my house I’ve had no other problems. BUT tonight I get a call back saying they do not deliver to my house. It was closing time so maybe that had something to do with it. It wasn’t that big of a deal I said I would go pick up the pizza since it wasn’t too far from my house. I get to the Pizza Hut and the doors are locked. I call the store and the lady who answered just answered saying the store was closed. I replied with “I am actually here to pick up my pizza” the phone was put down and I heard “what she say” there was a little commotion in the background then I was hung up on. If you are going to have someone come pick up their pizza instead of it being delivered at least be on the look out for them. I was digested with how this happened. I will NEVER use this pizza hut location again. So instead, I stopped at Papa Johns and ordered my pizza from them. While there, someone from Pizza Hut called asking if I was still coming. I let her know that I did come by to pick up my pizza but the doors were locked and when I called, I was hung up on.

I’ve been a pizza customer forever so it truly saddens me when I order 2 lizzas for pick up, then get there and haven’t been made so I think whatever ill eat here, not only was my waitress the worst my pizza was wrong, service was by far the worst, my waitress had her boyfriend there so she spent all her time with him, his pants were sagge way below his ass to were we could all see it.. even my 8 year old son, asked to talk to a manager and was told there was not on duty, so to say the least we won’t be eating pizza hut anymore

Tonight, 5:08 pm we stopped at Store No.023583 to get one of the new flatbread pizzas There was a sign that said all pizzas were $10.We were charged $12.71. Then we took our pizza home for dinner. The crust tasted like cardboard, the toppings were skimpy and the sauce was on-existent.Our receipt said “chance to win (see back for details)”and there was nothing printed on the back. It will be a long time before I will go back to Pizza Hut. All of the other pizza chains are equally, if not closer, convenient.

I ordered the flat bread 3 topping 3 way deal and when I called the lady I spoke to argued and tried to tell me it was only 2 toppings and was rude the entire phone call. When we finally got the pizza It was the saddest looking pizza I have ever seen. The crust was burnt and on the cold side we ended up breaking off the parts that had no topping on it. I would never recommend this pizza to anyone. I even took a picture of the ” pizza” to show those who ask wat they can expect so they aren’t as disappointed as I was

I ordered the flat bread pizzas today. Talk about disappointing. Practicaly no sauce and no cheese. I was expecting better especially for the price. I wouldnt recommend anyone order these. I had to go get pizza sauce and cheese and heat them in the oven for it to be edible.

To whom it may concern,
I live in a small college city (Chadron) Nebraska, last year when you had your $10. any pizza deal it was not honored at the Chadron location. This year, I went to Pizza Hut in Chadron and it was honored so I told a friend about the deal, when she went with several others, Pizza Hut told her it was not being honored. She talked to the manager and they honored the deal. I went a few days later and was told that the Chadron Pizza Hut franchise owner would not honor the special and I had to pay several dollars more than the special.
This appears to be a problem with your organization; it appears that the people of Chadron are not good enough to receive your specials. I guess are money is not good enough for your franchise owner. I would recommend your organization drop this franchise owner before he/she destroys your reputation within the community. I and my friend are not the only ones that take offence to this slap in the face.
Normally I would not waste my time writing a complaint, however, this time my friend asked if I would. This offence was insulting enough that I even asked my daughter in California if she was interested in moving here and opening another pizza franchise if I would put the money up. The people of Chadron are just as good as any others from other towns in other states! Drop these franchise holders…

I just ordered takeout from the Walnutport PA Pizza Hut. After a long weekend of work, I was looking forward to relaxing. I was called immeadiately to be told that my order couldn’t be delivered. I could, however, come pick it up. I’m exhasuted after long days on my feet… as well as quite comfortably setteled into my home for the night. So, now I’m home without the possibility of food, because there’s NOTHING in this area that’s still open. It’s just a little disappointing. Maybe don’t permit new orders to be made? Could the store’s shut off their online delivery options sooner? Then you wouldn’t have cranky unfed coustomers. 🙂

Megan

Placed an order yesterday online at 8:59 pm from the painesville, Ohio store and the approx. time for delivery was 9:40… At 10:20 pm I called the store and the guy told me that the times they give you online are wrong he told me they were running at appox. One and a half hours on delivery so I said ok… Well the flat bread pizza and two sub arrived at 10:45 pm and it was the worst, everything was cold and as hard as a rock… Needless to say we had to throw it all away the subs were a total joke all bread 2 pieces of meat and a few shards of cheese what a joke… I had to take pictures because I could not believe it… I should have stuck with Marcos but good job pizza hut your commercials got me, but you won’t get me again…

I applied for a job online at PIZZA HUT n CHILDERSBURG,AL. All positions were online from Store Mgrs to Servers. This has been ongoing for the last year 2012-2013. When I called to check on my application I was told very rudely ” they ain’t hiring & if they needed any help it wouldn’t be me.” Excuse me but I maybe only 21 but I’ve got more experience than most of the people working here. And to make matters worse we orders two pizzas their & when we got there to pick them up the “MGR” SAID” OH WERE OUT OF THE DOUGH YOU WANTED”. Really Pizza Hut!!! Get your franchises together from owners to dishwashers. Its not good when your Mgmt & staff acts unprofessional.Oh yea & about the job its ok your business is not the right one for a professional person. Fire and hire better trained & professional staff. Thanks for letting me share my comment.
Callie Forbus Childersburg,Al

Today my boyfriend, his son, my son, my daughter and her boyfriend went to eat at the laconia, nh pizzahut and were very disgusted with what we encountered there. The restraunt was dirty n gross. It reaked of an odor that smelt like vomit. The service was not very pleasant. Cooperate needs to pay them a visit n so does the state health inspector. We got up and left. One of the employees came out n yelled to us “wait are you leaving?” My boyfriend responded “yes we are leaving this place stinks and its very dirty. We are not pleased we are more disgusted” she informed us that we needed to pay for the drinks. The straws were soaked with soda. Then as we pulled a couple of dollars out to pay them what they were worth she the employee for pizzahut shut the door on my boyfriends wrist. I will be sending this exact complaint to headquarters and all the local papers. Sincerly grossed out customers

My visit on Tues. Evening to the Grissom at Culebra location was extremely poor! We placed a puzza order at 8:07, were told it would take 15 min. We attempted to pick it up at 8:29 at which point the mgr. By the name of Brandon told us he didnt have our order. We gave our name once again, gave him the order to confirm. He never asked our ph. # to reference in the computer but did ask us what # we called. He then told us it was at another location. So we drove further down the road just to be sent back to the original location! At 8:45 we headed back to the Grissom loc. Where i was told it was found but under another name and it was found by simply checking our ph. # which again the mgr.,Brandon, never did. Asking for some compensation Brandon stated smugly it was a simple mustake. Refused any assistance, then threw out our two large pizzas in the trash right in front of us! Incredulous..we have been going to that location on Grissom for the last FIVE years . Never again…by the way, we finally ate dinner at 930 p.m. at Peter Piper Pizza ..once upon hearing about our dilemma with Pizza Hut they threw in a few drinks and extra toppings!

My husband decided to order Pizza Hut today located in Winslow, Az. Brought pizza home and only to find the pizza rollers weren’t cooked, wings were raw and wedged fries were ice cold. He took the food back and the manager informed him the wings weren’t raw, they are injected with a red dye from the company they order from. He replaced the wings and gave us some cinnamon pies but didn’t replace the pizza rollers. Again, the wings were RAW! I have worked for food service for many years and I know raw when I see it! I can’t help but ask myself why they would inject wings with red dye in the center to? I don’t like wasting $40 on food I throw in the trash. Won’t order from them again.

This was to no fault of the delivery man.. He hasn’t been supplied adequately, and was obviously given too many jobs to manage a ‘hot’ delivery..

I was at pizza hut today and ordered pizza and wings. I asked for bleu cheese for the wings and they CHARGED ME FOR IT. Since when does anyone charge for bleu cheese??

I had a pizza delivered from your Rosemount MN location yesterday. the pizza obviously was prebaked and put back in the oven prior to delivery. It was extremely dry, had very little sausage, sauce or cheeze. Had I looked at it before the delivery guy left I would not have accepted it. We ate a few pieces and threw the rest in the garbage. I will never again order from Pizza Hut.

Let me start off by saying we have been Pizza Hut customers for many years.
I’m really hoping that customers that has been to the Ashdown Pizza Hut have made a formal complaint/complaints as well. My husband and I went there this evening Thursday August 29th about 4:20pm, and there was only one other couple in the whole place. I saw at least five employees and one child around the age of four running around in front of the counter and in employee work space as well. I wasn’t aware that employees are now allowed to use the restaurant as a daycare/playground and have their children and family at their workplace. We have been there on many occasions when there have been several children/kids of employees having the run of the place and using the dining area to do homework. This to me is very unprofessional, inappropriate and It is definitely hurting their business. The food and service has gone down hill and is unacceptable for my family. We had to wait on our server because he was texting/playing on his cell phone. Another employee finally came and took our order. When our pizza arrived it was fresh and hot but the plates were dirty and still had food on them. Dirty plates are a regular thing and I don’t feel the employees take the time to examine the tableware and silverware before giving them to customers. Once we got another clean plate and drink refills we never saw another employee on the floor. I had to go up to the counter and ask for our refills because the employees were gathering talking and texting/playing on their phone instead of tending to their paying customers. Our original server was the one on his cell phone. We never had anyone bring our ticket or ask about refills or anything. To me this is VERY POOR MANAGEMENT AND BUSINESS. It doesn’t say a lot for your chain and local restaurant. I have worked for the public for twenty five years and none of this would have never be acceptable. This would result in complaints and termination. I do understand that everybody needs their job, but if you are privileged enough to have a job you need to be professional and do your job that you are hired and paid to do. Needless to say the daycare needs to be closed and the manger needs to manage and not bring kids their place of business and allow the other employees to do the same. On several occasions I’ve seen the older kids doing homework while their mother was working. Tonight’s visit was our last and we will NOT be back! Upper management NEEDS TO STEP UP AND TAKE CARE OF BUSINESS. This restaurant is a joke and so are the employees. I hate to make a complaint like this but it’s only right. I really hope you fix these problems before you loose even more customers. I would like to ask one thing of you. I would like a return email so that I know my time and effort wasn’t a total waste of my time.

i love this pizza but after today i am so disappointed. i order online and made a mistake so i called in to change it.after being on hold for 20 minutes i was told i couldnt change the order because i didnt call quick enough? ok but i have been on hold for 20 minutes so how did i not call quick enough? so i then proceeded to cancel the order. the person on the other end said ok then hung up on me. correct me if im wrong but in order to cancel it you need my order information. im quite sure im not the only person who ordered a pizza today. so i called back got the same guy and got the same if not more amount of rudeness and was told i couldnt reorder a pizza today since i had canceled the order. no not happening so i requested the manager and gt hung up on again.i am so through with this kind of service, each time we order from this pizza hut (preston high way louisville ky 40219) we either get rudeness or an incorrect order or a burnt pizza. and since they are the closest one to us we can go to another store for delivery. ok so my question is why should i continue to spend my hard earned money when the service and quality is so crappy?. i then reordered another pizza with the right toppings and was immediately called back and told they were not going to deliver to me because i had cancelled my last which i was told to do, then got hung up on. i called back and asked for management and got hung up on again. called back again and they said to call corporate so i asked for the number and got hung up on yet again. what kind of service is this? id have better luck going to papa johns or dominoes hell even little ceasers

We ordered 2 large veggie lovers ,2 bread stick n 1 personal pan meat lovers pizza on 9/9 13 that is yesterday from Lakejoy location in Warner Robins GA zip. 31088 n after eating this food every one in family had stomach virus …. Which don’t sound good after spending a big chunk of money …. The quality of food is not good ….

I tried to apply for a position for a delivery driver, but the web site where the applications are kept giving me the runaround. Even though I applied before and had a email address and password. What is going on there?

I went to Pizza Hut in Cross Lanes WV for my 30 minute lunch. It is right across street so there was little travel time.This is the second time that 3 coworkers and myself went and ended up having to take an extented lunch due to no pizza or bread sticks. Today as we left I asked when is the best time to come since this was the second time at different times that we have came and the experience was terrible, no regular pepperoni pizza or bread sticks. Only supreme, hawaii pizza, and sausage. He explained that they are on timers and always have pepperoni out. I then explained no we had been there for over 30 mins no pepperoni at all, therefore i had a salad bar with desert bread stick!!!! He explained that he had one coming out if i wanted to wait (remember i was checking out and already 10 mins past my lunch). He gave me my total of $6.38 i said well that was an expensive salad he riped the ticket up and slammed the drawer said dont worry about it! I thanked him and left. Needless to say I will not go back to this buffet bar and make sure that my co workers know the service that we received.

My complaint is with the Pizza Hut that we have in our town. Everytime Pizza Hut advertise the special 10.00 for any pizza. Our Pizza Hut doesn’t honor it at all. When I ask they tell me that it’s for the corporate companies and they weren’t a corporate store. And their management company doesn’t honor the special
Just really think it’s not right that they can pick and choose specials when ever they feel like it
I thought it was a national ad and all pizza huts run that special I still ordered something from them but this is the last time. Thanks Mary. From Dixon, Il

I called the Murphysboro office here in Nashville ordered 2 large pizzas and it was told to me 25 minutes when of my pizza arrived it was one hour and the pizzas were very cold the manager I called him back he was acting like some kind of bug on the phone he got smart with me I got smart back and I told him I had two pizzas here that wasn’t worth eating they were cold and not worth nothing and he told me too bad and hung up and hung the phone up on me this is wrong and I doubt motel here where I’m staying 925 Lebanon pike in Nashville its Airways motel I’m in room 17 they recommended this pizza place and they do to everybody I’m going to go up and have the number removed from the office because this is totally wrong and then totally wrong for the young whippersnapper that got smart with me to act this way on the phone on the phone please have someone contact me. Thank you and god bless you

i made a order for my girlfriend and me and they never called us and now there close this isn’t right because i made a order and i never got it.they said they called and i never got a call.i own a business and i always order from you and now your losing a customer because me and my girlfriend have to starve.

I just ordered a Super Supreme with a hand tossed crust, from the Pizza Hut in Fredricksburg Texas. I asked for extra toppings and the lady on the line said I could only add two toppings. I asked for extra sausage, mushrooms, cheese and I wanted half with jalapeños. She said the pizza already had 9 toppings and I could only add two. She said I could add two toppings to each side if the pizza, in school I learned that 2+2=4.
I believe that drug testing is probably in order for this franchise. In the business world, the customer always right. Aren’t they in business to make money? Toppings cost extra, extra means more money! Another customer lost to an idiot answering the phone!

Worst service ,crap pizza one can ever have. if one wants to waste their money for tasting rubber kind of pizzas pls call pizza hut .the delivery is so fast that we would have to call them hundreds of times to get the update and everytime they xome up with one and the only reason that is the pizza is already diliverd, then why the hell is it taking more than 1 and half hour for the delivery .will suggest all never order pizzas from them its just waste of money

I work late at night and get off at 8pm and as I leave work I called for a pick and they had me on hold for 15 mins,so I hung up and dialed again and this time they said hold on and which I did again 12 mins.i hung up again and dialed back again this time I held on my cell phone until I arrived they and showed the clerk I was still on hold for 16 mins this was about 8:30 pm and I live 20 mins form the Pizza Hut close to my house is this what you call good Business ?

Went to the Nazareth pa location tonight for dinner with my family. There was only one waiter on and it is a Saturday night. We were there last Friday night and only one waiter was on but that night the waitress on was very experienced and could somewhat handle being left to tend all those tables. Tonight however was horrible experience. The waiter, not his fault, was not very experienced and thrown into a fully packed restaurant. The woman behind the counter, who I believe was the manager was so rude to this young man who was trying to do his best. I felt very sorry for him. He could not keep up with the demand and she was not very nice to him in front of the customers . After waiting over an hour for our pizza, we asked where our waiter was and we were informed he walked out, can’t blame him. So when the cook came out and said he would check on our food we waited another 10 minutes then we realized he was now helping at the front desk , the manager was now gone also. Everyone in the place started to leave so we followed and left too. When we were walking to our car we found the not so nice manager out back yelling on the phone and smoking a cigarette. Normally I would not complain but I felt like this time I had to. I don’t want that poor waiter, I think his name was Jon, to be blamed I would have done the same. Please start putting some extra help at the Nazareth location on Friday and Saturdays until then we will not be back. Thank You Erika Faust

Pizza Hut’s company policy to have restaurants “open for business” on Thanksgiving is certainly the company’s prerogative. Pizza Hut is not alone when it comes to retail businesses that are “open” on Thanksgiving. If it is Pizza Hut’s policy to request the “tender of resignation” from those mangers who refuse to open their restaurants on Thanksgiving (i.e. Tony Rohr of Elkhart, Indiana),then the Pizza Hut corporation is just exercising their legal corporate rights to ensure that business decisions and policies are enforced.
Like many businesses, profitability is the bottom line. No amount of employee dedication, ethics, quality of service or quality of products will ever replace profitability as the most important thing to many businesses and corporations. From personal experience (not at Pizza Hut), there are only two things more important than profitability in large corporations… 1) corporate executive employment contracts and 2)a legal suit which may name corporate executives as defendants. “God forbid” that a bonus, stock option, or an incentive nestled deep within the corporate executive’s employment contract ever not be satisfied. And even worse, “heaven help us” if a corporate executive should ever become publicly or legally directly accountable for anything they do or do not do.
Well, I digress from the actual subject at hand; Thanksgiving! Once again I am thankful this year as in prior years for my family, good health, and the ability to help others when we can. I am thankful for the wisdom that God has provided each of us to help determine the path in life to follow and to learn from the wrong paths we have taken. I am thankful that I do not have to look in the mirror and deal with the reflection of a person who had to ask another to “tender his resignation” for the sake of profitability. And I am very thankful that dining at Pizza Hut is no longer part of my family’s policy.
I look forward to Pizza Hut’s “corporate and legally correct” response.

I feel bad for the tony rohr situation, he highlights the best qualities of a great manager caring for the employees, respect, and pride. I feel he should be rewarded for standing up for his people. Besides this whole turkey day thing has nothing to do with pizza unless in some rare occasion the bird gets burnt! Its about family, good food!!! And good times, a great reason to enjoy a holiday with a day off!! If your about profits I’m sure it will cost more to pay all the overhead to have people work than the lack of income you will actually bring in. Not to mention the loss of customers due to this negative publicity, I for one will not be seen in your establishment. And there is way better pizza out there so good luck. happy thanksgiving!

Kudos to the young manager from Indiana. He did the right thing about saying he was not opening his store on Thanksgiving. I am sorry he lost his job over it. Closing the store for only 2 days a year- Thanksgiving and Christmas is such a little thing to expect. I would go to Pizza Hut occassionaly- much closer to my home. From now on I will go to the more distant,family owned pizzeria.

I picked up 2 lg pizzas on my way home long day at work. Pizza was terrible no sauce no cheese. I even commented nobody in store. So disappointed call corporate gets better I was transferred to fax called back they transferred me again then I got recording store closed called again so nasty suggested I post a comment on facebook all from your customer service people. Pizza was dry no items no cheese. I quit going to pizza hut for a reason! Now I am done I will stick with competitor even cheaper. Pretty sad
Cannot even send email said duplicate message how finny

I am a new costumer at pizza hut tonight i was making my first delivery order and i was extremely disappointed. The customer service given to me by the manager “adriana” the pizza hut located at 14433 country walk drive miami,fl 33186 was extremely terrible.I called pizza hut to make an order at about 1140 pm which this might have been the reason why they treated me so terrible i am a new costumer before i made my order they took all my information including address and phone number the address was verified not once but twice by the gentlemen that took my order. When 1230am came around i called back concerned about my order and this was when adriana the manager which doesnt want to inform me about her last name or store number. She answers the phone very crudely and the first thing she without a proper greeting or a hello is “pizza hut is already closed” i then proceed to ask about my order that i have not recived in over almost 50 mins,She then tells me “oh well i cancelled ur order because i called u back to verify the address and it sounded like you purposely foward my calls”not only did i feel this was extremely disrespectful but unessesary since the order taker had verified my address twice.I feel like i was dirrespected. She then tells me very rudely that if i dont like it i can call corporate.I have heard alot of bad reviews about this location and its managers and now Im here to confirm. Hopefully corporate can make a change before you lose another costumer.

Last night we Ordered The Dinner box Deal at 8:18 was supposed to be here at 9:19 was delivered at 10:50. Called them at 9:55 I called 12 times it was 10:03 before anyone answered the phone. When I finally got through to explain to them it wasn’t here yet. The manger explained he would credit me for my next order which was a very nice thought however I am still unhappy. When the delivery driver arrived he ran away quickly after handing me my order saying “Don’t worry you don’t need to tip it’s free” like he didn’t want to wait around for me to realize my $28 dollar order was ice cold. The food was so cold it felt like it had been in a fridge for hours. We had to heat up our food in the oven to eat it. We were both horribly horribly sick today with food poisoning from it so I’m pretty sure they used something expired or old. What confuses me is when I called and spoke with the manager he stated the delivery driver had forgot our order and he had a new order ready for us. When the food arrived at 10:50 there is no excuse for it to have been that cold. When I called after receiving the order to complain about the food being cold and non-edible my call was picked up and hung up on. This is the worst experience I’ve ever had with ordering and quite frankly I don’t want to order from pizza hut ever again because of this.

Does anyone from corporate read these or is this site just a place for customeRs tao vent their frustrations?..

I placed my order at 5:38pm ticket #89 Pizza Hut on Macsway ave. columbus Ohio… When my order arrived at 6:45pm I receive my big box dinner and my lg. pizza to find out that the lg. was not the topping I ordered… I call back to location and the manager said he will send out another pizza asked what topping I requested org. And he would fix the problem and take in mind it will be a little bit due to high order volume. Yes… I took in to consideration that it is New Year’s Eve and they are busy so I wait and wait and after 3 hours of waiting… Pizza arrives and it’s wrong once again…. Like man I can’t win..hoping this isn’t a sign of how my new yr is gonna go…so first pizza was pep. Sausage ham… And second was chicken pineapple green peppers and onion… When I org placed order asked for pep. Bacon. Onion green pep. Mushroom … Just couldn’t get it right… I spent 32.24 not including driver tip and I order often from your company…. But differently not happy this time..I got my children feed but moms (my) dinner sucked… A good hot made right the first time pizza for free would make me whom don’t usually ask for much happy… Please do something to make this right cause Pizza Hut made my New Year’s Eve SUCK…

Over an hour and a half wait for a deliver!!! Pizza was cold!!! Never will I buy from Pizza Hut again !!!! Management is in need of some serious training this kind of customer service is not acceptable!!!!!

Your store in Napa Ca is horrible. Customer service is so poor I had trouble with the website because it did not let me order half cheese half pepperoni. I called the employee was really nice, he sent me to talk to the manager, a real asshole, he could not help he is not next to me to help me, too bad. I would not get the 50 percent. The only reason I ordered it is because my kids really like it. So I started all over again and I could do it but the 50% off did not pull and after loosing half hour between the phone and the line I just ordered it. When my daughter went to the store to pick it up the guy was a Moran So just to let you know I never will order form Pizza Hut again, I used to order all the time when we live in crescent city ca, I had an account for work and I ordered 10 pizzas at a time , your employees there were amazing. Since I moved to Napa, every time I went there, it is bad, customer service is very poor, Good thing this town is bigger and I have many more options to order pizza Besides the store looks really empty and bad. I hope you make some changes soon, you are going to loose a lot of customers with that asshole manager

I live about 15 miles from the nearest Pizza Hut and instead of going to the closest pizza place I always chose Pizza Hut because I believed they made the absolute best pizza than anyone else ,until Saturday night when I ordered 2 large pizzas to pick up for dinner for me and my 2 kids. I have never had to check my food before I got it home because it was always amazing. But when I got my food home and opened it up it wasn’t what I ordered and I was not even sure what the toppings were they were so few, no cheese at all and very little of anything else . I know you have a deal on any size for 10 dollars but I would pay well for a quality pizza like what I used to get at Pizza Hut. @ Heron St. Denison Tx. A very disapointed customer

I ordered pizza tonight (1/11/14) at about 7:30. After struggling to place what I thought was a simple order (medium veggie lover’s, half with no cheese) I hung up and immediately remarked to my girlfriend “Watch: They’re going to mess this up somehow.” I was feeling very Nostradamus-y. My prophecy came true! I received a 1/2 medium veggie lover’s, and half with nothing on it but a thin veneer of burnt pizza sauce. Seriously, who are these people taking orders and why does it seem so hard to get my girlfriend’s vegan needs met? Lots of people are vegans, and more join their ranks everyday. Pizza Hut needs to train their employees to understand that “no cheese” doesn’t mean “nothing but burnt pizza sauce.” And on the other pizza, the sauce missed the edge of the pizza by about three inches, all the way around. If I’m spending $50 on food, the least Pizza Hut can do is to NOT skimp on five cents worth of sauce. Sure, you saved five cents for the company, but at the exact same time you alienated an entire family, and they will no longer be spending our hard-earned cash at what has become, sadly, an inferior pizza parlor. Also sadly, this wasn’t the first time we’ve been disappointed, hence the decision to longer frequent my local Pizza Hut.

The Pizza Hut in donaldsonville, La needs to be shut down the location never has a driver they always running out of pizza I feel if their not gonna prompt there self and hiring a driver it doesn’t make since for them to open this been happening for the past 2 months . When I call I’m giving the option for carry out or delivery so y ask for delevery if you don’t have a driver

Called pizza hut that had delivered to us several times. I was told that store did not handle this area. Called the other store and they said we don’t handle your area. I called the other store the male answered the phone I said hi my name is crystal I just have a question. Do u keep your customers that order often in the system? And the man hung up in my face. I called back I said im sorry we got disconnected I wanted to know if u kept a log because we order often but was told u don’t deliver to this address. Dude hung up again I called back a lady answers and takes my order. Im very unhappy with what happened. And I told her what happened she says ooh ok what do u want to know.

Ordered. Told about 30 min. Waited 45. Called again they said it had left store. 15 min later still not here so called and canceled order. The store in minden is horrible. Quit going there 2 years ago because of poor service and tried to give it another try. NOT AGAIN!

Ordered a pizza at the Pizza Hut in cranberry twp in PA tonight at 7:23, I was told it would be an hour for delivery. This wasn’t a problem for me. After 95 mins I called them back and they basically called me a liar, saying they never had any calls or deliveries to that address. The man I spoke to was very rood. I will not order from them again. If I was corporate, I would get back to basics. Take care of the customer!

I writing this comment because ever since I move to the Allentown Pizza Hut I have have been very dissatisfied with the service! Tonight I ordered at 5 mins to 6 pm and it took over an hour and a half for them to show up with my cold food order that cost me 45$!!!!! No Ty it’s not the first time and I’m sure you don’t care enough to make it the last!!!!! I will not order for Pizza Hut again and will make sure I pass it a long to everyone I know….and also when I asked the manager how long she told me 35 mins….. That’s just wrong!!!! I will never fall for that again!!!!!

I place an order jan 31 2014 8:45pm order # 00222 cashier Jewel store #013164. The cashier told me that would be some deleted, I told that would be fine however my order arrived at my house 10:45pm. Before getting my food, i called the store and i complained and the cashier told me that i could cancel the order if i want after i wait all that time. Plus the buffalo wings box was not proper delivery and dressing was all over the box. This is not the way to do customer server. I believe the store manager should do better job because they lack of employee and the should make the customer wait that long. Pizza Hut i cant believe that you have employees working for you that have lack of customer service. I want to hear from you. i would public this on Facebook.

Where’s my order? I ordered at 6:00 and was already disappointed with a 7:32 confirmation. The fact that its 8:15 already annoys me – but being hung up on 4 times really aggravates me. Very very very disappointed. Hello new Dominos or Papa Johns customer.

On February 6, 2014 I called in an order. I asked the young girl on the phone what the specials were. She said that they had a large one topping pizza for $9. I said ok I will take 2 large pizzas. They both were $14.75 each when I arrived to pick up the pizza. I ordered 2 extra toppings thinking an extra $2.50 on each pizza. $9 + $2.50 totals $11.50 for each pizza. Asking the manager why the pizzas were $14.75 each she proceeded to tell me the large pizza with one topping was the cheese on the pizza. I was charged $11and $4.75 for my 3 toppings. I have never in my life had a pizza with cheese being the extra topping when you order the pizza. This is the most deceptive thing I have ever heard. I will honestly say I will never trust your corporation again. I asked the manager why the customer was not told that cheese was the extra topping and she said she was not told to state that and was told to advertise the one topping. I was over charged on each pizza by $2. $9 +$3.75 for each pizza is $12.75 for each pizza and I paid $14.75. The Pizza Hut that I went to was in Cypress California on Ball and Bloomfield. I will be letting people I know to make sure the one topping is not the cheese. I will wait for your response to this complaint.

The service at the Pizza Hut in Valley, AL is completely unacceptable. It is very rare that we ever order from that location due to the sloppy service. You call to place an order, no matter the time, and are immediately placed on hold. Hold time varies from about 7 minutes to about 30 minutes before I give up and just hang up. They claim to be out of anything that you want, constantly. If valley was a big town and the location stayed busy, this would be understandable. But it is not. Every single time you drive by, the place is empty, or close to it. When you walk in, the employees are on their cell phones or goofing off together. If you want this place to improve its income, there needs to be some major changes. This use to be our favorite pizza place. We have settled, over the past couple years, on mediocre pizza, in order to just avoid the hassle of going to this location. Thank you.

Recently my family and I have began shopping and dining out at stores that offer online survey/sweepstakes. Pizza Hut offers a online survey on each receipt which has led us to chose pizza hut every time we purchase pizza. We purchase pizza for ourselves as well as for group activities. However the last time we tried to take the survey it indicated w had taken the survey too many times. I think that is the same as saying we use your product too often. That is contradicting to what the purpose of the survey is intended for. My after school group chose to not have pizza hut just because they were denied taking the survey and instead chose a more expensive pizza store that did offer a online survey. I would highly recommend you change that policy. If you have the costumers return business and dedicated parentage why would you risk losing them to competitor? Disappointing.

Last night (2/15/2014) a group of friends and I went to the Pizza Hut in Bloomington Indiana by college mall. We arrived at 6:27. There were 5 people in our group. The waitress tried to seat us in a 4 seated booth and pulled up a chair but the way the restaurant was set up it blocked the aisle and prevented anyone to be seated in the table behind. So she then moved us to a different table. We placed our order and 30 min later a guy came back and said that they had lost our order and asked what we had ordered again. We did not receive out pizza until 7:52. During the time we were waiting our drinks were only filled once, the employees were behind the counter playing on their phones & laughing, a lady went to pay for their food and the girl behind the counter did not even have the courtesy to get off of her cell phone to check her out, the phone rang several times and they just let it ring I even considered answering the phone myself, I went to the restroom but it was occupied I waited and an employee came out when I went to wash my hands there was no soap or anything to wash my hands. I was very disgusted by this. I was very displeased with the service and I can garauntee that I will not be eating there anytime soon.

I tried to purchase a pizza and my call was picked up through their call center. The agent was extremely rude impatient and hung up on me. I could never reach the actual store to place my order, so i chose to go to papa johna and received it in no time. I’m very disappointed with their customer service.

I ordered pizzas online at 840 pm I didn’t get them until 1045 pm………over 2 hours REALLY? Plus the pizzas were cold and the garlic sauce was spilled in the box…..wow im not happy…..I will never order from there again…………

I ordered pizza and wings waited over one hour. When I called to find out about the delay. I was told the driver had a flat tire. While on the phone listening to this excuse the driver rang the bell I asked her about the flat tire of the original driver which she knew nothing about.

It’s bad enough to wait for a horrible tasting product delivered cold.
To be lied to is to much.

Every person business customer anyone I can find through social edit and beyond will here this story !!!!

Do not lie to your customers

The Wilkes-Barre, PA rte 309 pizza hut had rude employees standing around when we arrived around 7:45pm on 2/21/14. The one girl looked at us and said “Seriously!?” Like we were an inconvenience that they had to work. We happily turned around and left, went elsewhere for pizza. A place with clean windows and that didnt smell dirty. If you’re leaning, you could be cleaning! Maybe thats why the parking lot didn’t have as many cars as other restaurants.

just had the worst pizza of my life at store no. 026498

I have never been to a worse Pizza Hut than in Portland TN store # 022176. The mangers are rude, have no managing skills, have no people skills, and should not be in a management position!!!! They like to tell 1 person to do the work of 5 others and set and talk on the phone while pretending to their job which they are not qualified to do whatsoever. One person will be the hostess, cashier, waitress, and whatever else while the others set and talk on their phones and watch. The decline in this store has been going on for years. For sanitary reasons, as well as business aspects the store needs to be closed or fix the problems!!! You need ALL new managers NONE of them which are holding positions as of 2/26/14 are qualified and should be fired immediately !!!! The cooks are not clean and do not follow health guidelines, but yet if the manger likes them it is not their fault.

I call and confirm my order.it never came .then called back was give the run around. Asks for a manger and was never helped. Bad employees pizza hut has.

My husband ordered a pizza at 6:15 at our local Pizza Hut for delivery… Ashland City TN.. I called after an hour and the rude youth on the phone said they were 5 people short today… Our pizza came 2 hours after we ordered. We won’t buy from Pizza Hut again!

So I disliked the service Sylmar Pizza Hut the girl who was speaking on the phone was so rude I was trying to cancel an order I made online and this girl had the nerve to pick up the phone after 5 min just saying “we’re not taking orders” and clicked so I called once again and 5 min she picked up and clicked. Never will I ever order Pizza Hut

I left church Sunday went and wait expected to get the great pizza that I had been use to. Got it home it was not a great pizza. Why was the sauce and dough changed! The dough was sweet and I can’t tell you how the sauce taste. I use to love your pizza now I have to get Cosco or Papa John I want my pizza back!

We continually have issues with their delivery. This will be the last time I order from Pizza Hut ever. I contact the number provided then told no this is also a call center. However, I can have the store contact you about the order you placed 2 hours ago. Seriously? The order sheet says call your local store for exact delivery information but the number provided with the store information is a call center not the store. Guess this is ongoing and they don’t really want you to reach the store.

My sister and niece were fired from Pizza Hut because I could not cross over snow covered Mtn roads that were CLOSED DUE TO MULTIPLE ACCIDENTS!! The “manager” (I’m being gracious using that word) was notified by my sister and myself and was extremely rude and unprofessional. When I asked for his managers name he was somewhat of a bully. Neither Pizza Huts local mgr, district or regional mgr were professional about the situation, my sister and niece were not contacted by any of them. If P. H. focuses on non-employee safety, that’s sad. Maybe these 3 people need a new job!! If your in FORT COLLINS, COLORADO – DO NOT
GO TO OR ORDER FROM NORTH COLLEGE PIZZA HUT! They don’t value their employees!!

I ordered a pizza for pick up, I was told it would be ready at five thirty eight. So at 5:38 I was at the drive thru window which I waited 3 minutes for someone to wait on me. I paid for my pizza and then they told me oh it wasn’t ready it will be a little while. So now here it is 6:03 o’clock and I’m still waiting in parking lot. there are now three cars behind me in line.I thought pick up meant exactly that– pick up. Barstow Pizza Hut you need to get better service this is ridiculous! I pulled around parked in front of Pizza Hut 1 waited so I wouldn’t hold up the guy behind me, well he is now pulled around and went inside you didn’t look too happy either. I finally got my pizza it is now 6:08

after reading all the negative feedback i guess I should feel lucky with my hit or miss mr . jim’s pizza. was thinking of changing pizza companies. But with this feedback I think I will stay with mr. Jims. ( local chain)

We constantly get Pizza Hut coupons in two different local newspapers and also thru the US post Office mail. When we call to order with them at our local Miami, Oklahoma Pizza Hut they will not honor them because they say they are sent out from Corporate. What’s the deal? If they will not honor Pizza Hut coupons then they should not be allowed to operate under the Pizza Hut name. They want the recognition of Pizza Hut but not the responsibilities of being one. Very disappointing.

Asked waitress to rewipe table because it was sticky. She replied theyre always that way – its the sanitizer. Well Pizza Hut, maybe its time you look at a change with this. Lots of unhappy customers
Mill Rd location
Evansville IN

The Pizza Hut in Catskill, NY was the worst place we could have chosen to attend last night for dinner! The waitress was rude and under trained and then we didn’t receive our drinks until the food arrived and then a meal was never made and brought out! When I asked about the meal she called me s liar until she brought the ticket out and then said that it was being made and to be patient! All the cook staff and waitress then proceeded to make jokes and stare at us for the next 20 minutes until the salad came out! We ended up leaving all the food on the table, paid and left! The last straw was when we left they all stood at the door screaming at us! Never agisn will we be going to this place!

I live in robstown,tx….been going to pizza hut since I was 7 yrs old…now im 38….I used to love it, but recently the service and pizza have been so awful….pizza is always cold and looks like they just threw the toppings from a long distance…..And now lobbys closed….Im very disappointed…..At least retrain these employees to prepare the pizzas the correct way……Sorry but no more pizza hut for me.

What is the point of entering your phone number and your email when you order online. I order my pizza online today and it gave me a time it would be done so when I went to pick it up I thought it would be done but I was told that they ran out of dough. So why was I not called and told that. Would have been really nice to have known that so I could have went somewhere else instead of waiting for no reason.

I went to the store in Deloge Missouri, and at the time TV ads had any pizza $10.00, so I ask the waitress,and she said no we don’t do that because we are a franchise, shouldn’t it be the same, if its not the same it shouldn’t be called pizza hut, so my bill for 2 pizzas and bread sticks was over $60.00,so I won’t go there I’ll try the Festus store next time.

I got coupons in the mail within the last week. The one I was going to use tonight was good until the middle of May (it’s April 2). My friend ordered the pizza for $10 as the coupon stated. When we went to pick it up, she would not honor the coupon because of some excuse about it not being in the system anymore since Pizza Hut changed it. This was very frustrating because she didn’t tell us over the phone that she could not honor it even though we told her we had a coupon. It just makes sense to me that if personnel are the reason for the screw up, the store would honor what was promised to the customer.

I order a large pizza online at 9:25. I received an email stating my order would be filled at 10:45, after waiting an hour and 30 minutes, the order did not arrive, when I called to check on it I was put on hold for 5 minutes. When she came back to the phone I was told they were working on it now and a driver would deliver it soon. It seemed to me they had not even started my pizza. This is the second time I have used this pizza hut and the second time I have had a bad experience. It is now 11:16 and my very cold nasty pizza finally made it.!

I ordered pizza from the Hwy 54 office in Durham, NC. I have never had such poor service. I’ve worked in food service and generally do not complain. I placed the order online @7:10 and the order should have been ready @ 7:45. The wings for one order was ready,but my pizza had disappeared. The rep said they had to remake it. I said okay and she put the first order of wings in the warmer. After waiting an additional 20 minutes for the pizza, the wings in “the warmer” was missing! The nice African guy offered me another order in the warmer and I left. NO ONE APOLOGIZED AT ALL. NOTHING!! I was totally shocked! The girl that took my order expected me to wait again! As I said this is the worse service I’ve ever had.

IN THE GOSHEN NY LOCATIONTHERE IS A MANAGER NAMED NICOLE SCHULTZ WHO WAS ARRESTED IN MONTICELLO NY FOR LOTTERY FRAUD SHE IS A THIEF,thisIS NOT THE FIRST TIME SHE HASBEEN accused for steeling .DO YOU NOT DO BACKGROUND CHECKS WHAT OTHER KIND OF CRIMINALS ARE WORKING THERE. NOW SHE HIREC HER MOTHER WHO HAS A DIFFRENT NAME AND GIVES HER ALL THE HOURS. ONE SHADY INDIVIDUAL WHY IS SHE A MANAGER WHY IS SHE EMPLOYED THERE SHAME ON YOU PIZZA HUT MANAGERS NAME NICOLE SCHULTZ MOTHERS NAME JOYCE EAGLE CORPORATE LOOK INTO THIS GOSHEN NY LOCATION

Obviously you don’t care about these comments or complaints. Decided to try one last time today, same old story. Don,t honor advertised prices. Spreading the word to all my friends and family. We will boycott. Papa johns and dominos is looking good. Thanks for nothing.

I purchased a large pizza and 8 wings I requested the ranch dressing since it usually comes with 2 dipping sauces. The cashier (India) at store# 023580 on April 12 at 5:36pm told me that they didn’t come with anything and went on to state she had been there 2yrs and don’t ever recall any ever being give with the wings!….and all dipping sauces were $.50 each. Pizza Hut has to much competition to start charging for something that was included(upon request)with their wings, I can see charge for extra like they once did. Are times that hard?? Your wings are good but so is KFC and Papa Johns! Where I plan to visit for my next fast food run!!!!!!!!!!!!!

As I found out the manager of the Lake Worth store dishes out fiction as the main dish. I also see the apple doesn’t fall far from the tree. After two calls to the Reg. Mgr. the night of the action and another the next morning I called the Corp. office and via VM I was promised a call back in two hours. We are now at the 3rd hour and no call… Big Surprise! While I will add the Reg. Mgr. Chris did at last return my call with the excuse his phone had gone dead the management at Corp. has not. Seem the people at Corp. basic training is to lie when the truth is better. Late delivery, cold product, no product all topped with a lie for bad flavor. Take my advise and never order from Pizza Hut!

I had very bad experience in Pizza Hut port Isabel on Thursday 17th for 45 minutes I couldn’t reach them on phone they weren’t answering at all …I had to go to them and when I told that to the manager he was very rude he said because they were busy , they had only 3 tables with customers and they weren’t answering any phone calls , his name edward garcia , he continued to argue and was non professional initially he wrote his name and managers name on paper then tried to take it again …I can’t imagine how would be his attitude if he had more than 3 tables …this job seems too much for them to handle …they need more professional staff who are able to handle work not just try to escape from it

Went to your Pearl Mississippi store on highway 80 call and order got there to pick it up waited about five minutes that was okay the lady that waited on me paid for the pizza the walk back over and plane site where they prepare pizza sit down eat a heard dinner and front of the customer she had chicken walk by the front with her chicken bones thru in the trash white her hands on her pants and apron and went back to work and I have pictures if you would like to see it it was real refreshing the more I think about it I really should have left

Bread sticks and nasty pizza…? Never again

I stop using the services of Pizza Hut for many years, the main reason was the customer service, including the managers task..But I found the Pizza Hut store on 10780 on Jefferson Blv. that It has the BEST costumer service of the WHOLE California plus the best Pizza of course…..if you go by any chance, over there, please ask for Jesse…he is number one, and I believe if Pizza Hut do not appreciate his effort and his loyalty others companies soon will do it ….Corporations, listen, is not for the Pizza, is for the service, you got it?

Long time customers but I will not ever order Pizza Hut as long as I live due the the fact they do not value their customers loyalty or business that we as paying customers provide to this business had a real bad online experience with a survey questionnaire explained to several pizza huts reps and I was dismissed and told to pretty much go else where and have the company that had promised me. The gift cards I understand that they didn’t offer the cards directly but as a customer that has been providing business for years I would been treated better or a hell offer a coupon that didn’t have the decency to do that well good riddance Pizza Hut see you will get another penny out of me

I placed an online order for delivery on May 2nd at 1:31pm and got a generated response statong my order should be delivered at 2:46pm. I called the store at 3:00pm and was told my order was on its way and their records showed it would be delivered at 3:15pm. Its now 3:20 pm and STILL no order. I did not appreciate bring told that if i cancelled my order it would take 3 to 5 business days to receive a refund. Plus i was on hold for 10 mminutes before getting that reply. I will NEVER order from pizza hut again.

Well let me say that last night I ordered pizza at 8:51pm online and when I checked out ir said my pizza would be delivered at 10:31 pm then I’m looking at the clock it already going to be 5 mins til 11:00 pm well then I get a call its the delivery he’s saying did you pizza and I said yes. And then he’s all like well one of you need to come out and get your pizza first I was think how rude because he was just talking with so disrespect and then I said to myself aren’t they suppose to knock at your door well I just know this was the most horrible service ever do not order from 850 Chancellor Park Dr. Charlotte, NC 28213

IM FROM MOBILE AL I WENT TO THE PIZZA HUT ON COTTAGE HILL. THIS PLACE IS AWFUL.. I ORDERED TWO LARGE PIZZA WITH SAUSAGE AND PEPPERONI. I GOT TWO CHEESE PIZZA’S. I AM PISSED OFF. IF THEY STPP PLAYING AND MAKE THE FOOD RIGHT EVERYTHING WOULD BE OK… I WILL NEVER EAT PIZZA HUT AGAIN. I WAS A LOYAL CUSTOMER…

We ordered pizza 2 hours go 2 days on row they never deliver in hills borough and then after we on papaa Jhon they were really right on time same on pizza hut

Hi to all who can address this issues,

I am so disappointed ! I went into , PizzaHut May11, 2014, located in A Unit of Dodsal Enterprises Pvt. Ltd., Shop No. 26, 2nd Floor, Phoenix Market City Mall, Viman Nagar Road, Pune 411014 (27588 Ashish C, CHk 6901 Guest 2(But we are 3). (Store Manager Mr. Ravi Vagukar), Please find the attached feedback ID snap short and bill for your reference(for taking immediate action)

According to the receipt I was issued, my arrival time was 8.22PM(IST) and I was in table at 8.06PM(IST) ! That’s the first written lie!! and we ordered at Garlic Bread with Cheese 1, Chicken Wings add 1, Classic Caesar Salad(Non Veg), 2 Lemonade, 1 Fresh Lime Soda, 1 Double Chicken Feast So Cheese, 1 Chicken Birizza(In Place of Classic Caesar Salad) 8.15PM(IST), Next, after over a 20 min wait we start receiving with WORST PRESENTATION AND WORST SERVICE(Even the don’t have tissue papers on table and wash room) 1st Drinks, 2st Hot wing which was ok, 3nd garlic Bread with Cheese(WHICH WAS COLD), 3rd Pizza(WHICH WAS COLD AGAIN and which very few chicken pices(Single), even cheese was not properly baked),

Now again attended drama begin, person Mr. Ashish informed me we don’t have Classic Caesar Salad at 9.00PM(IST) “How come you don’t have cheese?” thereafter we ordered Chichen Barizza inform me explanation was given by Manager(Shameless smile) was Mr. Ashish join yesterday and we don’t have Classic Caesar Salad from last two days(HATS OFF TO PIZZA HUT AND THEIR FRANCHISSE), after that again the worst service in the means of quantity(What the hell they are doing there) Manager claims that its Birizza rice is 250gram but its hardly 100gms( just keep on your mind we are not gone out first time).

I appreciate if you guys take serious and immediate action to the cause!!!!

Hence, I am here writing this review !! Additionally, the two largest wings in the order were also “RAW” !!! Shameful service and worse quality !! Sorry PizzaHut, I think you know You already start losing a customers! I think you needs to be re-trained in the art of customer service and availability! How sad for you all !!!

Regards???????Thanks????(Not getting words for Pizza Hut)

Sunil Arya

I ordered pizza at store number028738 address 1737 berryesa rd, San Jose. Store manager was barrow. She delayed our order by half an hr. When we asked she told its nt
Her cool mistake and not ready to applozise. Worst customer experience. From now onwards no pizza from berryesa location

Its Saturday 05/24/2014 and I believe I jst witness a incident 1 and a half ago I went to dine in at the pizza hut in cooper city fl, 11091 sheridan st and i witness an arguement between two employees 2 young ladys and come to find out one was a manager and her name was ashley she help us to our table so tht we can dine in and the other young lady was a driver they ended up getting into and argument it didnt seem to harmful with what they were saying until I heard the manger her name was ashley call the other emplyee who was an african American a BITCH and I seen her walking to wards her and tht was very disrespectful and unprofessional to call your employer a bitch especially infront I f customers and I had my children with me I WILL NOT EVER again dine in at tht pizza hut I didnt feel comfortable at all I would give tht pizza hut 2 stars and I jst hope the African American young lady will be ok bc I felt really bad for her never again will I go to the pizza hut off sheridan st in cooper city and I also see how the managers was laughing at her and talking about when she left thts so sad and disrespectful and jst wrong never again will I go to tht pizz hut location

The Pizza Hut in Grove City Pa. The service was slow, a bunch of young kids fooling around, making people wait who are in the restaurant. We ordered a surpreme pizza, the kid brought us a cheese and stood there like we should have accepted it. We ordered cheesy breadsticks. Some were and the couple on the side were cinnamon. My husband ordered coffee, none made but they made it. They just stood up by the kitchen and kept fooling around. They needed adult supervision. We had the same thing happen a few months ago but thought we would try again. We won’t go back!

The Pizza Hut on Scottsville Pike in Lafayette, Tn, should not even be in business! My husband and I decided on Memorial Day to have pizza for supper.We arrived at the Pizza Hut on Scottsville Pike in Lafayette, at approximately 6:00 pm. We were told to have a seat in the back booth, which we did. The table had not been cleaned off from previous customers. When our waitress came she said “oh ya’ll can move to the next booth. That one is dirty. So we did. She took our drink orders and when she returned she asked if we knew what we wanted. I said “well I was going to get a salad but the salad bar is nasty, and needs to be restocked. She exclaimed what do you mean nasty? I said what little bit of salad is left is strung all over the bar and in the floor. the rest of the containers are empty and it is supper time. At 6:10 she took our pizza order, turned it in, and proceeded to clean and restock the salad bar. She finished at approx. 6:20. Did not come back to our table to see if we would like a salad. Just to let you know there were 4 people in there plus myself and my husband. At 6:25 we watched a genmtleman from another table go to the front and pick up his own order that been sitting there. 2 pasta orders. Nothing tastes better than cold pasta!!! At 6:30 our waitress came by and ask if she could get us anything-DUH!!!My husband said how about our pizza. She says oh it will be out soon, only takes 10 minutes. I said, excuse me, we have been here 30 min. She proceeded to inform us that there had been a lot of delivery-take outs. To which I said does delivery orders come before customers? Our pizza is sitting up front on the counter where the delivery girl is hanging out. In fact she is leaning over it. I don”t think we want a pizza that has been sitting up there while you have been out of sight for 10 min. We sat and watched all the delivery- take outs leave while our pizza sat on the counter and got cold. There were nothing but a bunch of kids working. I guess they got a free pizza because we left=never to return to Pizza Hut in Lafayette, Tn again!!!!!!!!!!!!!!!!!!!!! SAD SAD SAD

I went to Pizza hut in Williamsburg Ky, with my school on a field trip and the waiters and the MANAGER was VERY rude to us. They uses profanity, rude comments and forgot some of our drinks and made a comment to one of the students to “get his own water because he needs exercise.” I am VERY upset about this and I will call corporate and costumer service every day until someone does something about it!! I will do whatever I have to do until these workers are fired and I get to sit down at pizza hut with my friends and have a nice, calm and FREE meal.

I hadn’t been to Pizza Hut for quite a while as I usually take my grandkids to either McDonals’s or Burger King for their dollar menu. However, Pizza Hut has always been my favorite pizza place. Well, a few weeks ago I stopped at Superior, NE, Pizza Hut & got a pizza. The sauce was different than it used to be and I liked the old sauce better. Then today I am in Grand Island, NE, so decided to eat at Pizza Hut. I ordered my standard Pan Pizza Personal Pan Supreme that I LOVE. But here, too, they have changed the basic sauce. I don’t know if others think to complain, but bring back the old pizza sauce for those who don’t like the new sauce. Thanks for listening to my complaint.

I attempted to order a meal box from the carryout location in North Olmsted, Ohio. I keep an EAGLE eye on my bank accounts and used a card that had WAY WAY more than the $15 that was needed for this order. The manager on duty tried to run my card three times and kept saying it was declined. She seemed to be staring at the numbers on my card. That made me uncomfortable. I refused to give her another card for fear of what she would do with that one!

Sure enough, when I went home, I checked online and also contacted my bank directly. The transaction should EASILY have gone through. This tells me that either the manager was incompetent or had ulterior motives for continuing to stare at my card and attempt to swipe it. I refuse to go back to this location and will file police charges if I see any fraudulent charges to my card in the near future.

Ordered from the Blytheville Arkansas Pizza Hut. Placed the order at 7:50pm. I called at 9pm to see where my order was and the young last answering the phone hung up on me. Hoping it was an accidental disconnect I called back and she got smart with me saying it would be right there. I called back at 9:18pm and spoke with the manager who assured me the pizza was on its way and would be hot. At 9:35pm I call the manager back and cancelled my order. There is NO reason for it to take one hour and forty five minutes for a pizza to be delivered across town when I live 15minutes away!!! The lpoor customer skills that girl had that answered the phone was ridiculous. Not a good way to make a first impression. I don’t care that they were busy. There should be some way that this location can get their act together and provide this town this descent customer service! I will never order anything from this location again. Stay away from the Blytheville, Arkansas Pizza Hut!!

Drove 10 hrs home from working out of town. Decided to rent a movie and have a family night and order some pizza. After a hour of waiting for pizza we called to make sure everything was well. The young lady spoke to me as if I was a chiled and hung up on us. Very disappointing. This is the pizza hut located in alvin tx. Store # 027159

Ordered pizza at 5:18pm, itn is now 7:16pm and no pizza. Driver came at 630pm with someone else’s order. At 700pm no pizza, called store they said driver just left but had two stops before us……really….Ive been waiting 2 hrs and you put others in front of us. So we call store, they won’t give us our money (paid by credit card) for 6 days…..This is terrible service. I will NEVER EVER EVER order from Laburnum Ave Pizza Hut again

I called and placed an order for a large, stuffed-crust pizza with ham, pineapple and bacon on one half, and chicken gourmet with white sauce on the other half. I gave my credit card number and was told my pizza would be on its way. A few minutes later, the restaurant calls me back to say I can’t have white sauce on one half and red sauce on the other. I have done this several times before so I didn’t understand what had changed. I decided to change one half from chicken gourmet to all meat to accommodate the restaurant. However, when I look at the app online, it gives me the option to order the chicken gourmet with white sauce on one half and red sauce on the other. Needless to say, I am disappointed with my service tonight.

Pizza Hut located in northern blvd, flushing New York City has the worst delivery time

I ordered my pizza almost 2 hours ago. I understand that pizza takes time to make and I am fully aware that Pizza Hut has a computer timer that tells us the exact time that it goes out for delivery.

It’s been an hour! When I called they told me it had left awhile ago and that the store is really busy.

If that’s the case, then the computer time calculator should estimate that time as well.

The worst experience ever- Pizza Hut, you just lost your customer!

The pizza hut on west ave has rude employees and cant make pizza right. I ordered three cheese stuffed crust and I got one cheese with almost all pepperoni and hardly any ham on a half and half…I threw it away but they wanted it back so I never got to eat the pizza I bought.
It was a waste

Your automated system is worthless. I have determined this after attempting to use it successfully three times, without success. Also,.I received an email saying order online and save 20%. I tried from 430 to 1015 pm today and could not place an order. When are you going to figure it this system is not working.I have been a customer at the same hut since 1978, but you are ruining their business. Little Caesars pizza is looking and tasting better ever day

In Houston tx I never have experienced such rude service I was witness to a customer getting yelled at by the manager in store 312020 simply because the customer asked for a refund the customer was told that there were no refunds and the manager went on a rant about how pizzas aren’t magically ready and if he came back understand that fact the intire crew were very ride to customers that simply were tired of the looooooong wait I was mortified I will never eat at pizza hut again

Pizza Hut should stop advertising specials that most stores do not honor. I was all ready to order when a message pops up that this store does not participate. I selected another location with the same results. We decided to have hamburgers. Doesn’t bother me that they lose business – does corporate care?

your lees summit misouri store needs cleaned was dirty and has flies

I have been waiting for my pizza for over two hours. The estimated time for the pizza to arrive was an hour after order at 9:44. I’ve never had this issue and am sure that I’m not getting the pizza I ordered. I am highly displeased!

Today July 3rd, 2014 we placed order number A027054X81T1550 at 3:50 pm. The order came from the Del Rio, Texas store. The order arrived timely and was warm. When we opened the box it looked good. However, the pizza tasted like someone had emptied an entire shaker of salt on it. We could’nt eat more than half because it was so salty. We ended up throwing it out and just eating the cheese bread and cinnamon bread. Also the marinara sauce was so thin it looked like tomato juice. It didn’t look right so we didn’t eat it. We are very disappointed. Rodney Hart

It’s sad that customer service is so bad…as hard as it is to get and keep a job you would think people would take pride in serving their fellow man… Less than ten minutes ago I called our local Pizza Hut in Albany Ga.( which I have done several times) for delivery… I gave them my cell number and they were able to pull up my name and my old address ( mind you they have delivered to several times) I inform them of my new address and right off the jump I was told they don’t deliver over there… So I explain to worker that it is a brand new subdivision located right up the road from my old address less than a block away… The employee Gloria was so rude that she didn’t take the time to listen…the M.O.D he was no help at all and said yes ma’am we do deliver to the street ( name one street over from me) that’s right ONE street over…. He didn’t even try to find the new subdivision …… All I wanted was a Pizza Hut pie in my new home for dinner…..so sad.. The M.O.D needs a little more training on Problem Solving when it comes down to the customer and Gloria May need to find another job if she can respresent Pizza Hut with great customer service…..Thanks

Hello, my name is Linda Sanford. On July 5th, my friend and I visited the Pizza Hut on South Cedar street in Lansing, Michigan. We ordered a couple of beers and a thin n crispy pizza with double cheese and ham. The waitress said she would be right back with our beers. We waited for some time asnd then she returned and informed us that they no longer carry beer because corporate bought them out? So my friend ordered a pop and I ordered an unsweetened ice tea. After some time, she returned with my tea and it was SWEET. She happened by to see how we were doing and I told her the tea was sweet. She responded with, “Oh, I thought you wanted sweet tea.” I made a point that I did not want sweet tea. Then after waiting for quite some time again, she returned with our pizza. It was barely warm. After a while she happened by again to see if we were doing alright. This time, I had to say something. I told her that I was sorry but I have to say something and we are NOT alright. The pizza is not hot and is barely warm. She said she would get her manager. The manager came to our table and asked how we were doing. We told him about the beer and the tea and finally the pizza and he apologized and told us that they were no longer a franchise and that corporate had taken over and it would be two or three months before they would have beer again. My friend added that the waitress should have known that when she took our order. We asked for our bill. I asked the manager why the bill was so high. He replied, “Oh, she charged you for two beers.” Then the manager said that he was going to give us a break on our bill. He charged us $4.24. I don’t know of a restaurant around that would have taken a penny and it is not about the money it is about this awful experience. My family had a business in Lansing for over thirty years. My Dad always stressed to me the importance of quality customer service and that the customer was your best advertisement, not coupons or the media. I just thought I should take the time to share this experience with you. Thank you for your time.

Tonight, July 6th, I went to your Kennet Missouri Pizza Hut and the service was the worst I have ever had at a restaurant. We walked in at 5:30 and a waitress who said that she was new took our order. She seemed nervous and as if she had not been trained very well. Around 6:15 half of our table had recieved their food and they then realized that the kitchen had not been told to make the rest of our food. At 6:45 we asked if they could make the rest of the order to go and they said they hadn’t even begun to cook our food. At that point I told them to forget it and walked to Taco Bell. My dad stayed and talked to the manager who gave us the order for free but was obviously incompetent and had no idea what was going on in the restaurant.

My wife ordered our dinner on-line tonight (07-07-14), confirmed the thin crust pizza, wings and bread sticks. We Waited the 50 minutes (that your system confirmed to us) for our delivery to come. Once the driver arrived, they forgot the bread sticks. The driver told us that he would call his store and be right back with them. I waited 30 minutes and decided to call to find out what’s going on. Once I got someone to answer the phone, it took 10 minutes on hold,Anothy answered my call Gulfport MS location #002230
When I asked Anothy about my order, he said it would be 45-50 minutes to get me my bread sticks. I asked him why I had to wait another 45+ minutes, for something that should have been delivered with my original order. He stated “because I’m short handed tonight”. That’s not my fault! I asked: if y’all messed up my order, why do I have to wait to have it fixed? He then stated that he would have them brought out to me, “free of charge”. I asked him when he would credit my CC for the bread sticks. He claimed that he couldn’t do that. I asked how he was going to bring them to me “free of charge”? He stated that he wasn’t going to charge me for them. I reminded him thT I has already paid for the bread sticks… He then gave me a 10 minute run around on how he couldn’t help me, after claiming to be the manager on duty. And once our bread sticks arrived, they were cold, stale, were topped with cinnamon auger and the sauce was watered down…
If this is what y’all consider customer service, you’re missing the boat and have lost a good customer FOR LIFE… Pizza Hut doesn’t have customer service skills, doesn’t care about order accuracy and most importantly; doesn’t care about their customers!

Your outlet at N. Mesa St. in the same place where Sam’s is located is a mess.
You should be ashamed of the condition and service of that place
No wander your restaurants are going down

I ordered online. Said my order would be ready by 6:04. I showed up a min or two before that time and my pizza is burnt. I have to wait for them to make a new pizza and cook it. By the way the employee is the one that asked if i wanted a new pizza because this one got burnt. Just burns me up a little wasting 20 mins of the night waiting on something that should have been done right the first time.

I visited our local Pizza Hut with my family yesterday (7-11-14) all I can say is that was the absolute worst experience and food I’ve ever had! We first ordered cheese sticks with marinara, we got mozzarella sticks instead and had to go find someone to get it corrected! We never even got our cheese sticks after that! My son ordered spaghetti with beef and me and my husband ordered the chicken alfredo! When my sons order finally came out they forgot the meat! They said they could remake it but it would be awhile before it would be done. Then ours came out and if your menu says it has broccoli, mushrooms and chicken then it should contain those ingredients! When I asked the manager to see the menu so I could check the ingredients she knew exactly what I was looking for before I could even look.They should have told us when we ordered that they don’t get broccoli at their Pizza Hut! Which is crazy cause they was out of the garlic bread we was supposed to get with our pasta dishes also! They acted like it was no big deal that our whole order was messed up! We left and went to Mcdonalds and will never go back! Also I’ve posted it everywhere so everyone knows how unkept and dirty the restaurant was while we were there.

First of all let me say that I have been going to Pizza Hut in Danville WV since you first opened and have never complained till now, recently you have changed manager’s and since then your service has been lousy there has only been one waitress she has always tried hard to keep up. However between washing dish’s cleaning tables, answering the phone and taking orders she just can’t do this job by herself . The last visit was even worse, we had to wait longer and when the plates was passed out the shift before had put them away wet and that dirty water poured out onto our pizza.
Then we saw them try to change a bulb over the salad bar while the salad was there not only did dust fall into the salad but the bulb fell and broke into it.. and only half the salad was changed instead of all as it should have been..
Also we have been served by a girl who we call Red, off and on for years, a very pleasant person who we feel is honest and dedicated to doing her job, whom we was told that this new manager “Ginger” had another waitress to lie on her in order to get her fired ..
I don’t no for sure this new manager actually did this but I do know for a fact that everything has went down hill since Ginger took over your store in Danville WV and as for me and my friends we will not go back unless a big change is made with your restaurant ..
I am a senior and I have several friends “a VERY dissatisfied customer”… Mr. Miller

Hello,
I live flushing New York (queens) and I live on a 161 st and my adress starts with 161 but because I live on a 161st they do not deliver…mind you when you cross my street the housing numbers are 61 and down still on the SAME INTERSECTION…. And they deliver I used my friends address and he lives literally half a block away this doesn’t make sense

By far the worst pizza’s we’ve ever experienced from and pizza hut. The pizza’s maybe had 20% cheese on both of them. We called the store and got no reply. Store # 026543 Orlando Florida) We took pictures and couldn’t eat the pizza. Thank you,

My experience was horrible. First of all my.order.was placed online amd taken . Money was.taken. off the card minutes later i get a call from the manager and he states they dont deliver to my area. And he would give me a discount if i come amd get, now the purpose of me asking for delivery is i dont have a car. So now i had to pay someone. To go and get it amd then the food want done and get

If u call pizza hut in Durango. Co they won’t or can’t even cook a pizza u can pick up……what kind of business it’s this

The resturant off Port Saint Lucie and U.S. 1. Twice my wife, two year old and I have had to walk out of the establishment without food with a crying 2 year old girl. The manager named Anthony was very rude and not very customer oriented. The first time we waited for 20 min to get drinks and an hour to get food. This was due to a large party and only one server so we were understanding till an hour later when the wrong food came out. We asked the manager he said it would be another 30 min to get it right. Mind you the entire time we have a hungry two year old who is now crying so after about 1hr. 20 min. we had no food I asked for my check and they charged me for the drinks and an order of breadsticks we never got breadsticks. I asked the manager about the breadsticks and he TOLD me that we had them and we were
paying for them. So now i am angry my wife is angry and the baby is crying I decided it would be easier just to pay the check for $12 and leave so paid the bill which I didn’t agree with and left. (I paid a $12 bill for 2 soda’s and a juice)
Time #2 planning ahead my wife picked up a diet coke because she doesn’t like the Pepsi products server at this Pizza Hut. So we stopped at the gas station and got her a diet coke. We get seated and settle in I order a drink for me and juice for our two year old. The same manager Anthony comes over and TELLS us we have to get rid of my wife’s drink. So I said if its an issue I can pay for a drink for her and she can just have her diet coke because she doesn’t like Pepsi products. So the manager Anthony TELLS us you can either throw it out or leave. I handed him his menus back and told him to have a nice day. (My wife and I are 30yr. old adults with a two year old. Anthony is a 20 something punk manager with no business being a manager) We left a second time no food and a crying baby because of this manager Anthony. So collectively he has cost his company at least $100+ because my wife and I refuse to dine at the restaurant any more till the issue namely Anthony has been either reprimanded and trained or fired both would be ok with me!

I ordered pizza yesterday Wednesday the 23rd for my family and driver gave me my food I paid for it then next thing you know his car smashed into my girlfriends car broke her tailight part her bumper then his car hit my dad’s fence 1,200.00 dollars in damage I was so mad then I tried to eat my pizza it was cold and too much cheese on a pizza I’m so angry then I called Pizza Hut and all they said was ur next order u get will be 15.00 dollars off I believe I should of gotten better than that thanks john douglas

Ordered online. Suppose to be ready at 7:45. I’m here with groceries on the car and a screaming 2 year old still waiting for my pizza at 8:22pm..not happy, and still waiting!

I called today to order pizza at the Boomer location in stillwater, Ok. It took them 5 minutes to pick up the phone. When they finally answered the guy was laughing and couldn’t even talk, you could hear everyone laughing in the background. When he finally a few minutes later, decided the customer on the phone was important, his response was what do you need? I asked him if they were able to findicate time to take my order, his response ummmmm maybe and laughed. I told him to have a good day I would order from another place of business.
This is pathetic customer service and you all have lost my business. Should be ashamed.

On July 28th, 2014 I will start by saying I’ve never had a manager be so rude about their own mistake Ever.I ordered $42 worth of card board , also my order was totally wrong when I made it home after a very long day at work and 3 hungry children and a husband.I called the store in milwaukee ,Wi on Silver spring off of loverslane to state my complaint not only was the manager VERY rude and Ghetto but I was hung up on and told I couldn’t have corporates phone number if that wasn’t enough I called back hoping I was only but dreaming and the COOK answered the telephone telling me I’m only the cook and the manager will not get on the phone, At this point my blood is boiling because not only do I have $42.42 worth of something my family refused to eat but I was totally disrespected and we’re still Hungry NEVER AGAIN!

Ordered two pizzas online here in Riverdale GA, I was told it would take 30 minutes to prepare and another couples minutes to be delivered. I have waited over an hour for this pizza and it has yet to come. I get better service at dominos.

A co-worker and I decided to order for lunch. We placed the order at 11:25 am to ensure it would arrive before lunch was over. It is now 12:56 and I just got off the phone with the associate telling me that the driver just left two minutes ago!! I stated that I was told the order would be delivered by 12:15 pm. They still expect us to pay full price!!!

I wish to report a horrific experience at Pizza Hut in Millersburg, Ohio last Friday, July 25th, 2014. My husband and I were enjoying our meal at this location and we heard someone speaking loudly and very angrily. We were very upset to see that it was a manager screaming at her employees. She appeared panicky about the crowd and was verbally calling a server names and went on to scream at a cook with belittling words. But even worse this manager named Lorie actually punched a young man at the cashier spot in the arm while yelling at him. This type if person has no place in a management position whatsoever and we are thinking of reporting her to the authorities. We got her name from a server who told us that she does this constantly. A friend of ours told us that the same thing happened when they went to this millersburg Pizza Hut months ago. Loud and abusive. I am hoping to locate the man that was hit and suggest an attorney. We won’t return.

Sally and Ray Pietroboni.

I had a bad experience with the pizza hut at 67th and stony island. The manager(Willie) has know manager skills. I had a online order that I placed at 8pm and I was told it would be delivered at 11:33pm, so my husband went to pick it up, Willie ,told me it had left the building to be delivered, twenty minutes later he called to say he made a mistake it still there. My husband had to go back to pick it up. Willie was very inconsiderate about the situation.

#fraudpizza

Pizza Hut on 1610 e Joppa rd baltimore md. We put in an order at 12pm to be delivered at 1:15pm. It is now 1:47 and still have not received our order! We are all on our break and now have missed our lunch! Will never order from here again!

I posted to your Facebook, guess no response from there so I will go here, went to Elk Grove village
,Illinois Pizza Hut and got a big box two pepperoni pizzas , bread sticks, and garlic parm chicken wings(bone in) totally RAW!!!!! Big health code violation and I think food poisoning hazard ???!!!!!!!! My two year old ate some!!!! Went back to store manager seemed to be “sorry” but the employees obviously thought of it as a joke, considering the young man behind cutting and preping the food was laughing and joking while texting on his phone not watching at all what he was doing! Scratching head with no gloves on “nasty”!!!!! Not sanitary at all even though I received my money back, and the box on top of it, I will not bypass that they are serving RAW food, chicken is the worst thing to serve RAW! Hope to hear back if daughter ends up in ER I know who is paying the bill! PIZZA HUT

Letter of complaint:
I placed an order online, details are below.
I called the George st branch 1 hour later
To find out where my order was, I was told
That my order was sent to the great western
Rd branch and that I had to call them.
After 10mins trying to call them I then called
George st branch back and told them that
I could not get through to great western rd
Branch, one of the staff at George st then told
Me that the great western rd branch had a
Power cut and was to keep trying to call to
Find out about my order.
At this point I decided to make my way up
To the great western rd branch in my car to
Find out what was going on as I still couldn’t
Get through on the phone. When I arrived
At great western rd all the power was off
And when I spoke to a member of staff they
Told me that my order was sent back to George
St because they have had a power cut for
Several hours. I then contacted George st on
The phone to ask what was going on and they
Said “that they would make my order if I want
But they could not deliver because it is not
In there delivery area. I then had to drive down
To George st branch to get my order from there
And was asked if I would like a free bottle
Of juice and not even an apology from the manager
There, all keep kept saying it was not a fault
At his store or great western rd branch that
The problem was online.
I must say that I will never call Pizza Hut again
Because the service was absolutely disgraceful
And for the customer service it was not existable, also
For me to place an order at 19:30 and to receive my
Food at 21:20 after driving to both store is totally
Unacceptable.

I really do not care for your new crust on hand tossed. It is not crisp and when it begins to cool, it gets tough. Why mess with a good thing!

Pizza Hut Team

I saw your ad about the cheezy bits crust around the pizza.
It looks delicious.
I only order cheese pizzas.

I have a suggestion,
Why don’t you make the whole pizza into those little cheezy bits
( no meat or veggies ) ?

Just for us cheese lovers

I bought a pizza last Sunday. My mother and my 2 year old son took it, I didn’t because the first bite made me nauseous ( I thought it was because I’m pregnant). My son had vomiting 2 hours after eating, followed by very bad diarrhea. My mother had stomach upset. But we didn’t think it was the pizza. The next day my son went to daycare as usual, he didn’t had any diarrhea or vomiting during the day. In the evening he had pizza for supper, and he had vomiting again in about 2 hours. I took him to the doctor the second day. The doctor said he probably took something bad at home. My mother took the last piece on Tuesday morning, she said it was very sour and she only took a few bites. But she had vomiting and diarrhea after eating. I stored the pizza in refrigerator right after eating on Sunday. I don’t think it should go bad so fast, unless it was already bad or at least not fresh at sold! I was so mad, how could Pizza Hut do such irresponsible thing? My poor son!! I will probably never buy anything from Pizza Hut again!!

I ordered Domino’s when you surpassed your delivery time. Had there pizza here, hot and fresh and STILL tipped your driver for showing up! When…please GAWD, will JJ take this unit back? It’s pizza. Delivery. You have an EXCELLENT product, but no call from the store to see why I’m mad ???? I am SO done.

Called corporate twice for my refund because I ordered online then they call and say they dont deliver. Still no refund. Pizza hut is the worst!!!!!!

I ordered 32 dollars of pizza called thw store to see if it had left supposedly did forty minutes later it arrives cold never again

PIZZA HUT IS THE WORST!! I don’t know why I ever give them another chance!!! $45 for pizza and breadsticks, an hour later we get it and they bring us the wrong pizza!! The breadsticks are so over cooked my kids can barely eat them! I call to let them know they gave us the wrong pizza and the manager said ya we just changed over the buttons on the computer and it’s been a nightmare… Ok well maybe you should train your help!! So I tell them we want the pizza we originally ordered delivered and in the meantime everything else will be cold and the manager rudely says well eat the breadsticks while your waiting… Ok well if I would’ve wanted just breadsticks I wouldn’t have wasted $45!!! What a joke!! This was at the Evanston Wyoming location.

complaining was a waste of my time.

The customer service was horrible at the West Ridge Rd. Location in Rochester N.Y. I suggest better interviewing skills to the store managers who are in charge of hiring. Honestly can say that I will never go back to that particular restaurant again.

I’m extremely disappointed in the service I received at the store in Antioch, California: located at 2713 Contra Loma Blvd, Antioch, CA 94509. (The ticket was #00133, and was entered by: LOOC 011713.) I called in an order to carry-out, the woman seemingly couldn’t understand my order (I merely wanted a ham and pineapple medium sized pizza, (a Hawaiian) she stated the gourmet Hawaiian is what I must mean- I agreed, thinking that must be a ham and pineapple pizza. When I got into the store, the gave me my order- did not show the pizza before I paid. I left the store, got home to realize it was just a cheese pizza. I called back to tell them they have me the wrong order- they said I told the employee it was fine and correct when I took it: WHICH I DIDN’T. I wouldn’t have taken a pizza and said it was fine if it was the wrong order. He was so rude- began yelling at me and telling me “WELL YOU PUSHED THE LITTLE BUTTONS AND TOOK OFF ALL THE TOPPINGS!!!” To which I notified him I didn’t place the order online, he told me then whoever took my call messed it up.
I have never been so offended with customer service in my life. To not only not accept that they simply messed up an order- but yelling at me and implying I was somehow stupid. Why would I order a Hawaiian pizza and have everything off of it? It makes no sense. Clearly if I didn’t want any toppings, I would’ve just ordered a cheese pizza.
I have never had such problems with this particular store (in fact I just had spent a large amount of money ordering food for a party about two weeks prior to this and had no problems with the delivery man) – but after this event, I will not only never be returning to this particular location, but never ordering a pizza from this franchise. The amount of disrespect these people show their customers is absolutely appalling.

DEAR SIR WE HAVE RECENTLY CONSTRUCTED A PLAZA HAVING 30X70 FeeT AT THE LOCATION OF MAIN MARKET MUMTAZABAD MULTAN.
WE WILL FEEL OUR HONOR IF YOU VISIT US FOR YOUR NEW OUTLET.
THANKS

My experience with Pizza Hut was terrible. This is my second time wanting to try the cinnamon sticks the first time they were soggy in the middle and today they where hard as a brick. I called the Pizza Hut and the lady informed me that there was nothing that she could do because it was a dinner box, I would have had to bring back the entire order not just the sticks. I also ordered cheese bread stick and I received just plain bread sticks. I think she was very rude because I felt like she was just trying to rush me off the phone.

I tried to order a pizza on the 11/5/14 at 2:30 to be delivered. The person that took the order said that it would take45 minutes to deliver. I called back an hour later to see if the order was on the way the person that answered took my phone number and said that a manager would call but never did so I called back 30 minutes later and told them I wanted to speak to a manager and was put on hold again with no answer from the manager I then called back and cancelled the order. And as far as I am concerned will never patron your business again

I ordered from 14215 centreville square, Virginia today. The person taking the order was absolutely absurd. Any deal that I mentioned he claimed it’s no more available even though it’s all available online and these are same deals I always use. He told me to order from online if I see them online and hung up. K ordered online and was told to wait 40 minutes. An hour later I called to inquire where my order was and was told thay the delivery guy just left. After that call I waited another 30 minutes, and delivery man was totally non English. He wouldn’t even speak a word, neither did he say anything when I inquired why was he so late. He just kept quiet and didn’t give me any slip for me to know my total bill. Upon inquiring twice he told me my total and even then didn’t give me any slip. I still gave him a good tip. TO MY UTTER SURPRISE THE PIZZA WAS BURNT. The cheese was all black and I felt like I was eating burnt cardboard. Super super pissed and want to seriously sue Pizza Hut.

My husband and I went to Pizza Hut in Greenville, PA this afternoon. It was apparent we were the only ones in the restaurant at that time. We waited for 10 minutes, as the sign said to wait to be seated. I went around the corner to see if anyone was in the back and saw several people and yelled multiple times that they had customers, to no avail. No one came out of the back.
We left and took our business elsewhere, where we were seated and fed a delicious pizza.
We will never take our business there again.

I placed an order online for a location here in Summerville. My cheese sticks came all gooey and under cook and then no sound sauce came with them let alone the wait for delivery was an 1 hour and a half.

I order on-line generally every week to two weeks. For the last few months the service from Store027155 has gotten progressively worse. I’ve been sent a pizza with a wrong crust and the manager argued with me that I didn’t know which crust I ordered even though it was on the ticket. Tonight I ordered on line again, it was to have been delivered approximately 6:33. At 7:08 it was finally delivered. I literally live between 5-7 minutes from the storefront. When I asked the young man if he had gotten lost or had a lot of deliveries (I had to ask him twice) he told me it was crazy. Not sure what that means. I really like the pizza but am fed up with the service.

I called our local Pizza Hut in Green Cove Springs to place an order to pick up. First the answer machine said can not take call at this time. So I waited called back and same thing only this time an employee said hold please but while holding the automated message came on said can not take your call at this time and disconnected me. So again I call and same message so I wait a few minutes and called a fourth time to get an employee put me on hold again for four minutes. Then when I placed order she said wait what was the third pizza again. Ok so I repeat it and then when she gave me price I questioned it and she acted as if I bothered her when I asked why price was what it was. I have ordered more pizza their and gone in their to eat more than I can count. My family have been going up on Sundays for the football games and eating and the order has been really god and so have the tips. I worked with the public for thirty years and never once did I act like the customer was a bother. So as I eat the pizza from this Oder we decided that it would be our last time with Pizza Hut. You have no staff to handle to volume and the ones you have should be there.

Y’all. Realy need to look in to your dayton,nv store . Not only can they not get your order right but the people that work there. OMG! And there’s never a manager there when you ask for one.

Today I ordered 2 pizzas delivered from the Chatham Rd PH, Spfld. The one for myself is probably the worst pizza I’ve ever had. The crust is dry. The pizza has little flavor. It is terrible! The 2nd pizza is for my son for this evening.

What a shame! PH used to be a favorite place for us to get pizza. No longer!

I order from the same Pizza Hut every time. sometimes 3 times a month. Today they delivered my husband’s dinner 20 minutes early even though we’ve done this same thing a million times and know that he comes out the gate at 750. Never had a prob before tonight. I also ordered pizza for myself and my kids at our home address as we often do. Hubby called me and said they weren’t there yet as he only gets 20 minutes for lunch, so I call them. they put me on hold for a long time and then came back to say that they were there but no one ever came out or responded. I call hubby and he says the security at his work said the pizza guy came at 735 and wanted them to page MY NAME!!! I called again to pizza hut and I said hello this is tracy wood again, and she says “WHAT?” I repeated myself and she says “hold on”. Then a man gets on the phone and I said “oh are you the delivery guy?” He smartassly says “as a matter of fact I am” I was like excuse me? He said I am the one that delivered the wings and no one came out… I started to tell him it was supposed to be 750 and he came at 725, but he passed me off to yet ANOTHER person without even telling me he was passing me off!!!! THANK GOD SHE WAS NICE!!!! Apologetic, nice, great customer service skills. A relief… I swear i’m not a complainer but when something shocks me as much as this rude service I have to tell someone! No they aren’t losing my business, but maybe management needs to let a couple employees know that they CANNOT talk to CUSTOMERS that way. There’s my rant! Thank you!

I ordered 2 pizzas online for the store located at 9706 Magnolia Ave
Riverside, CA 92503
(951) 687-4477
And placed my order at 6:00 p.m. I received confirmation that it would be delivered by 6:30. At 6:40 O called the store to see why the pizzas weren’t here and was told that oh, we got real busy just as you called, so we’re backed up, I’ll give you three dollars off and it will be there “soon!” So I waited and waited and finally at 7:20 I called again, and the guy who had answered the phone the first time, answered, put me on hold, and didn’t come back to the phone, so I hung up and a female answered and said she would see where it’s at and what’s going on. I told her at that point I am feeling a bit leery about even ordering the pizzas now because someone might do something to them. She said that wouldn’t happen, of course. So she put me on hold and they guy comes back on the line again and tells me that all his drivers are out, and as soon as they get back, they’ll pick up my pizzas and deliver them. What does he mean by as soon as they get back? They were sent out even after my order but still couldn’t deliver MY order? So by this time I am pretty upset and frustrated and I ask him, do you deliver to your Hispanic customers before the white ones because something is up here. This is not NORMAL! For every time I call not to know where my delivery is, and it’s oh, we’ll get to you? He said he was cancelling my order for making a racist comment, said he didn’t care if I filed a complaint, and hung up on me.

I’ve ordered from this store before and never had an issue, and I do NOT appreciate the way I was treated at all. Please know that you’ve lost a customer. I know you don’t care because there are always more customers, but hey, I’ll tell a friend who will tell a friend and so on. I expect a modicum of professionalism when I am PAYING for a service. Perhaps you should consider training for your employees.

I have a complaint.
I have 5 years of living in mansfield, TX store#120 and whenever we call a this store always there are problems to make the order.The service is terrible!!

I placed my order at 7 pm. Was told it would be 80 minutes for delivery. Said ok. The main st. Munhall pizza hut has delivered to my club before at 160 dahlia st. Munhall pa. After an hour and a half i called to see where my food was. Was told he came by there and couldnt find it and brought it back to the store. Said he tried to call. Did i still want it. Told him no i did not want cold food. Was told they could heat it using up! No. So after an hour and a half i got no food. Ridiculous and i will never order from them again

My family and I had a small reunion and thought gathering at our local pizza hut would be nice. Pizza hut in yucca valley ca, 92284. We were wrong, the service used to be service and now it is anything but. I don’t know if its new management or we just had the wrong crew working that night, sun Nov 9th 2014. The associates were rude and acted like we were putting them out by being there. We had a large order which took forever to get to us. It was an expensive bill and they over charged us for an item. We spoke to “the manager” on duty that night to try and fix the issue. He was uninterested in helping fix the problem. He would not give our money back for the over charge and did not apologize for the horrible service we had received. They just lost seven plus customers who will not be eating or ordering there again!!

Just ordered a pizza from Pizza Hut Decatur, Al.. They said it would be here between 20-30 min. An hour later no pizza!! I order all the time crazy!

I ordered pizza, waffle fries, and wings. The pizza was great but the fries were hard and the wings weren’t cooked all the way. I love pizza hut but I wish they would had cooked the wings all the way because I couldn’t eat my wings.

Extremely disappointed with Pizza Hut in Hartville, OH at 925 Maple st. They began their Wednesday night buffet last week on the 19th. As arrived at this Wednesday, after calling ahead to confirm that Wednesday buffet, I arrived with my five children, and was to be joined with my wife and my wife’s family. We told after some time spent waiting that the Wednesday night buffet was cancelled because “Thanksgiving” was tomorrow. Very disappointed and the staff working didn’t seem to know there was a Wednesday night buffet.

The Pizza Hut on 26th and Sycamore in Sioux Falls SD is the worst. Ordered 2 thin crust pizzas, the crust was dry and almost burnt, very little sauce or cheese was used, ordered a pizza with chicken and was told when I arrived that they were out of chicken at 5:pm. Had to wait 15 to 20 minutes for another pizza to be cooked with a different meat. I have always loved Pizza Hut, but that business is being run into the ground. I will never go back.

Ordered a large thin crust supreme a pizza at 5:24 in huntingdon Tennessee. Picked up pizza drove home 15 miles and when we opened pizza to eat We noticed it was a cheese pizza. Called Pizza Hut and told them. All they said was “well”. I told them I wanted another pizza delivered to my house. They said I would have a pizza in 30 minutes. That was at 610. I called at 645 and asked where pizza was. They told me it would take 45 mins to get pizza and delivery man was out. I had to drive the 15 miles there and 15 miles back to get pizza and it was 710 when I got pizza. Very dissatisfied with service. We ordered pizza from this Pizza Hut at least 4 times a month.

Purchased two medium pizzas up to 4 toppings and this is the second time I was not satisfied. The bread is very stale and I am very disappointed. I tried to overlook it the first time but to order again two weeks later and the same thing is very upsetting. I have loved pizza hut pizza but lately the pizza is DISGUSTING and never fresh. I work hard and I don’t have money to throw away
Pissed off
SHAWANDA

Always have had good service and food. However this time not so.
Tonight my husband ordered a pie. Half for himself and other for me. I ordered mushroom and spinach.
The fresh spinach was placed on top of pie after it was cooked. Sitting, looking pretty, but was suppose to be cooked with the rest. Not good.
It was not a bit warm. I took it off and had with just mushrooms.
All they would have had to say is they forgot the spinach., not putting on afterward.

Chancellor park Charlotte,NC THE WORST CUSTOMER SERVICE EVER! VERY UNPROFESSIONAL, UNORGANIZED FACILITY EVER AFTER WAITING 30 MINUTES, my order was incorrect, yet the manager still expected me to pay because they were out of the special for the night; what!????? Very ghetto. Do not go to this location! Then how the manager treated other customers! The worst.

So I had placed an order for delivery I waited 50 mins and when the driver got to the front deliver refused to delivery my order (I live in the back) when he called that he wasn’t going to come to my door I called the store n asked to speak to the manager the manager renee said that I had 2 walk half way which made me upset for the reason that I always order n they always deliver 2 my door (this isn’t free delivery I paid 4 it ).well the manager was rude n put some else on the phone by the name of rego I told rego that’s was crazy that I had 2 go up front for my order …I walked half way n seen the deliver drive off .by the way the lights where on to the walk path the back lights where on n I was in the door way with my twins boy that that r 11 …I thinks this is really bad service n specially when the manager is telling the driver 2 come to the back n the driver is refusing to deliver by the way he had the driver on the other line n I could hear everything …n then he told no delivery 4 u n hang up .(I paid with my credit card )

Tonight I placed an online order to Pizza Hut 163 Smokey Park Hwy Asheville, NC. I was hesitant to place an online order as I have had previous problems with this feature. I ordered anyway @ 6:23pm and was told the order would be ready @ 6:53pm. I arrived on the dot of 6:53pm and was rudely addressed by a female named Jessica. She snapped at me asking for the name I gave her my last name, no there is nothing for that name, gave her first name, no there is nothing with that either. What is the phone #? I gave the # and she advised me of what MY NAME should be because of what Pizza Hut has had incorrectly attached to my telephone # for years and apparently no one has been willing to fix it. My pizza is not ready but she is quick to ring me up snatch my money from my hand and says it will be a few minutes. After 10 mins of watching Jessica in her blazing rudeness, to every customer coming and going, and after hearing her telling a waitress they are out of beef, and she has no idea why anyone would order that crap anyway……….I ask when my pizzas will be done. She has no idea they have been slammed (this is not my problem) I can clearly see the pizza oven and nothing is on its way out. So she goes to the gentleman making the pizzas to find, GUESS WHAT! oh wow! There is my order which “just came in” and hasn’t even been started! I request a refund and exited. As Jessica proceeds to tell this hilarious story to co-workers, which they all seem to find it entertaining, laughing as I leave. The customer service at this place SUCKS! This is not the first time I have had problems at this store and never intend on spending a penny with ANY Pizza Hut ever again!

So let me tell you about my experience with Pizza Hut. First off today December the 2nd 2014 I placed an order of a large pizza and que papas and was told the wait will be 15 minutes, perfect can’t complain. Yet when getting there I had to wait and additional 12 minutes for my order to be completed while the workers took their time, laughed and enjoyed the conversation they were having….every single word of it. So by that time my ‘Que Papas’ were cold and the pizza thrown into the pizza box with NO WAX PAPER at ALL

I just order a pizza from your store on Sterling Ave in Peoria, IL. Although, I think your prices are high and growing even higher. What I can’t except is that I was to wait 1 hour, because they were busy. I couldn’t believe what I was hearing. I figure there is no direction on the store front or corporate office is not doing what they say they represent. “Customer first”.
Since, I had to wait for over an hour. I need to be compensated.

A waiting you response.

Worst experience of costomer service ever. I ordered a pizza for carryout, and when I came to pick it up I stood outside because the building was locked before closing time. When I knocked on the window the lady looked at me and then turned away. When I finally got my pizza it was soggy and not completey cooked. I will never be coming back to that location again.

I ordered online 11/12, delivery was estimated over 2 hrs…I called store immediantly and cancelled. So they still charged my card with no signature or imprint. I tried to contact store manager he has not returned my calls, I went to location and he left me standing and did not take my info. I called customer service number twice now, they were nice, took info and said someone will contact w/in 3 days…both times. However it is 12/5 and still no one has contacted me ever and no return of my money. Very disappointing.

I just want to say that I faithfully order pizza once a week it is most always good. Tonight was no different the two pizza’s I got taste great I have to say I absolutely love the new veggie spinach.but along with that order we got instead of our normal breadsticks..we tried a new kind known as Parmesan breadstick..they are NOT good. We are feeding them to the dog..she likes them..so I guess they are good dog treats..but expensive ones.

I was very disappointed in my delivery order tonight. Not only did I get my pizza late, my order was completely wrong. We had ordered A half n half two topping pizza with one side havering ham and pineapple and the other with chicken and spinach. My pizza had one side with three toppings, ham, pineapple, and spinach the other side had chicken and pineapple. My pizza was cold, and when calling the manager he preceded to tell me that I would need to wait to eat for another 30 minutes (but last time it was 41) I also thought I had ordered mild bone in traditional wings and got some that were a little more spivey then I’d like. Please fix this in your stores.

Online order from Franklin, va Pizza Hut – I was told pickup in 20 minutes. When I got to the store they had not began cooking my order and told me it was going to be a 15 minute wait. NOT – took my card back and left – took my business somewhere else! Unacceptable.com

Pissed off customer!

Its funny that Pizza Hut provides employment
To people that are Really Imature in management, Here in Caguas (address) 172 Puerto Rico Pizza Hut.

Got my ordered and so disappointed with it. Barely any cheese, looks dry. For 18.00 I could of bought a better meal.

I placed an order today at my local store (Manahawkin, NJ) at 6:04pm. My order confirmation told me my pizza would arrive at 7:09pm. I called 30mins ago, they told me it was on the way, should be there soon. I write you now 1hr and 3mins later and it’s not arrived—yet. No call. No email. Nothing. I’m very diaspointed. Service at this store has never been this bad/delayed. This is bad. As I finish this comment, it’s delivered at :814pm AND it’s ICE COLD pizza, breadsticks, wings and cookie. Horrible service tonight.

I usually always order from pizza Hut because I like how their pizza tastes. But they lost a customer because some pot head kid doesn’t feel like delivering. I put my order online at 10:00 and it said it should be delivered by 11… okay I can do with that. I’ve done it before. I get a call 15 minutes later that they will not deliver my order because they have two orders ahead of me and it will be after 11 and that is against their safety regulations… long story short I told “know he is b.s.ing me and I will order from dominos (which delivers till 12 as well as papa Johns and I will be calling back the next day to speak to his manager.

I ordered from the Dickinson ND pizzahut. I called at 6:30. I will be ready in 30 min. I waited 40 min before I called. They said driver left 20 min ago. Another 10 went by. Driver finally called me back. Said he called and it went straight to voicemail (cell phone) he asked if I still wanted the pie he was driving around d with for a 40 min or issue a new order. I wanted a fresh pie. So another 40+ min go by and I call again. Talked to the manager who told me that the driver once again called me and it went straight to voice mail, so he went back to store. Even though he called me and talked to me on the same number. So after 2 hours I’m talking to this manager and I ask him if that’s how pizzahut does things. If the they call once and it doesn’t go through they basically give up. He didn’t have a answer for me. He then offers me a free pie. But will be there in 45 min. I told him no. I was very upset. But i ended up taking the free pie. My first order was at 6:30, I got my pizza at 9. I’m not one to call and complain, but 2 1/2 hours for a store that’s was less then 10 min away. Very unprofessional and I am telling everyone I know about this experience.

Tonight, Dec 11, I ordered a pizza at 5:55 to be delivered at 7. This was ordered from the Hut on Ft. Campbell Blvd. in Clarksvilke, TN. At 7:20, I called to see where it was. The man I spoke with said he had to double up deliveries due to some reason, but mine was on the way and should arrive soon. I had repeated my address to him and he indicated no problem. At 7:50, I called again. This time a young lady answered and said they didn’t even have that order. The store had my phone number as well as my email address when this order was placed online. Yet, no one had the courtesy to contact me if there was a problem! I am VERY disappointed in this lack of customer service, and I doubt very much that I will ever order from Puzza Hut again!

Order # A012418X83T1609
I order online for my children and I on 12/13/14 at 5:09pm . The estimated time they gave was 6:05pm. To be honest the pizza did get here on time ,however it was cold and I had to put my pizza, breadsticks and cinnamon sticks in the microwave in order for us to have warm pizza. I’m very disappointed with my order today.

Concerned customer

Also the first pizza was cold . We had to microwave it

On 12/13/14 I ordered 1 medium pepperoni & 1 medium hawaiian luau pizza.I had to repeat 6 times,the cashier,kourtney was busy talking.we can hear the conversation.I prepaid over phone with credit card.it gets delivered to family Dolar.the hawaiin is not a medium,its a tiny pan pizza.I call to complain.kourtney answered.I tell her what is wrong.I even state if calls are recorderd manager can hear me say medium size.She says manager will call back.Family dollar does,its her calling,again she’s talking to someone.I say hello 3 times,SHE hangsup.This is the 3rd order family dollar has ordered & somehow she has managed to screw up.We will never again do business with them,

Horrible ordered pizza online at 12:42 supposed to show up at 1:47 already waiting an hour pizza does not show up until 2:17 then my pizza was old and dry and I ordered double pepperoni and there was barely any pepperoni I worked at Pizza Hut growing up I know the standard they are supposed to keep this was awful!!!

I just had the best customer service from a gentleman named James at the Springfield oregon Pizza Hut off 32 and main st. It’s not very often anymore you get this kind of service . I think he deserves a promotion!

This is the second time in a row that I have ordered 30+ dollars worth of terrible food from Pizza Hut Teasley Ln Denton. The wings do not have any sauce and the pizza is like cardboard! Over cooked, NO pizza Sauce to be found and minimal toppings at best. I will be taking my business elsewhere! I’m through giving my hard earn money to this Pizza Hut! Almost always have problems at this place but uneatable food twice in a row is the final staw! I could get better frozen pizza from the grocery store for 99cents per pizza! Then my email bounced back and still can’t find a good email address for the Pizza Hut corporate office!

A311423X84T1658

Went to lunch yesterday December 15 with My son, Daughter and grandkids.There was hardly any pizza in the buffet. The waitress didn’t ask what we wanted to eat , buffet or menu. Son didn’t get a drink until we were almost done. Never got refills on our drinks. At least 30 people were there and no one had any food. Had to go ask for my ticket. No apologies. Never again will we go back

We ordered online and went before the alloyed time but the Mathis Texas Pizza Hut gave someone else our order. We then had to wait 34 additional minutes for our order. They then charged us full price then gave back ten dollars. If they want people to support their store they have got to have better service then that.

I recently ordered pizza and it tastes quite a bit different than before. It has a lot of garlic and then I noticed that it is some type of new crust that comes on all pizzas unless requested differently. I don’t like it and I think that it is crazy to change the traditional crust to one with garlic. If you want to offer it as an option great but it is strange to have to request plain crust.

It’s absurd to charge $.60 for dipping sauce with the purchase of wings!

I really don’t like to send complaints but I could not believe the service we recived. We ordered pizza from our local Pizza Hut in wathena kansas. I placed my order on Saturday the 12/20/14 so that we could have it ready for Sunday after church at 11:30 for our family Christmas Party was told that it would be ready and even had the cost . So Sunday after church we had our family go to our house while my husband I went to pick the pizza up. Got to the Pizza Hut and let the person know what we were there to pick our pizza They said that they must have been an miss understanding because they didn’t have an order ready for us. We had ordered 4 large pizza & 2 family size cheese breads. Not sure how the person could loss an order of this size. I’m sure after waiting to get our order we will rethink about were we will do this agin or not here. Was very embarrassing . Hope this will help to correct this kind of problems from happening to other customers.

This is by far the worst visit to Pizza Hut that I’ve ever had! The staff is rude and assumes what you would like for your pizza, they don’t even ask how I wanted me crust! I go up to ask and get a rude remark, I’ll get to you! Is that how you treat your customers? I’m very unhappy with this visit!!

On December 21 i order 3 large pizza 2 ordes of wings (16pieces) bread sticks and a cookie and two 2 liters of pop. The man handed all of this to me though the drive thur window. The cookie fell inside my car he said all may u another cookie and walked off. I had to ask for napkins from the girl at the drive thru then she brings back my cookie. I pay and drive away finally 76.00. So i decide to call and complain to the manage and hd said what do u want me to do clean out your car it was an accident and i am the manager i the one that handed u your food and u didnt hold on to the cookie. I told him that i couuldnt hold everything and pass it through my window.He said i not my fault i told him i was going to call costumer servie he said go ahead so tgats what im doing . First i feel as a manager he shouldn’t talk to people that way second he could have gave me some kindof discount. I was going tomy parents house for xmas dinner i was bringing it and i had to go home to change because the cookie got on me too. I order from the princeton indiana restaurant all the time i very rarely complain about things i just feel as a manger he should know better than to talk to a costumer that way thanks

I ordered a large pizza, pasta, and a sandwich from the Hiawatha, Kansas store on 12/19/14. Ordered carry out since we were staying in a hotel accrossed the street from the restaurant. My boyfriend went and picked up the order but upon going inside the restaurant, the entire store smelled like a fish cleaning/ rotten fish guts in there and they just brushed it off saying their basement was flooded and couldn’t do anything about it. We paid for our order and took it back to our room and ate part of it before noticing we had a bad fish taste in our mouth and started feeling sick less then an hour and a half after eating. We took what food and our receipt and walked back over to the store to see if we could get a refund and the girl that claimed o be the manager told us to get the f’ck out and then guessing it might have been another crew member and neither of these 2 rude people were in uniform or had name tags on, told me and my family to get the f’ck out and never return again. Don’t worry, after this experience, I am never eating Pizza Hut again. This one in this small town should not be in business just due to the flooding in thier basement making their whole store smell like a sewage plant.

We placed an order at 5:20 pm for pizza a wings after seeing your commercial. Our order didn’t arrive until 6:50, the pizza was cold and they forgot out wings. We called as soon as the driver pulled off and they said that they forgot the wings and they told us that the wings were ready and would be sent right back out. 45 minutes has now gone by so we decoded to call back and speak with a manager (Betty pizza 4957 winter chapel Atlanta, ga) she told us that she had no idea that we didn’t get out wings and that the driver had mentioned it and neither did the guy we spoke to when we called back to complain that out wings were not sent with out order. We now sit watching the basketball game with no wings and a cold pizza over 2.5hrs after we placed an order that we were told would he delivered within 38 mins… very disappointed and we won’t be ordering from pizza hut again since this is the only one in our area. #Do Better ;/

We ate at three rivers pizza hut last night with a large group.the group had reservations we waited almost an hour before orders was taken. They where not busy. When the waiter brought out our drinks he had his hands on top of the glasses. It took almost an hour to get our food. Our pizza which was meat lovers thin crust was dry my daughter had bread sticks that was over cooked and a couple orders was missed. The table behind was never cleaned off. When leaving I noticed a young lady in the kitchen texting. Glad not all pizza hut’s are like that

Very upset. We weren’t allowed to save a table tonight for a party of 20 but was told that some of the customers there would stay and eat till closing we were there before 5. So we ordered 8 pizzas called everyone to go to mom’s for our Christmas eve dinner. We were disappointed. 1st year we tried you guys for our Christmas eve. Will be the last…..

On 12/26/2014, my husband and I were returning home with our three grandkids (ages 4,6,10) for an extended holiday visit. It was 7:30 p.m. and everyone was hungry. The youngest wanted pizza, so we stopped at the only Pizza Hut in Hondo, Texas, because it was located two blocks from where we stopped for gas. There were three other tables of diners. Our order was taken quickly and our drinks delivered. Then we waited. ..for an hour. I looked around and realized that no one was eating. I went to inquire about our order and was told that it would be another 7 minutes. This means that our order was not even started for 45 minutes. I explained this to our waitress, Ruth. The excuse was an overload of to go orders. I said that diners should have preference. This restaurant has filthy carpets and bathrooms .The tables were not bussed. The manager came to talk to us and blamed the delay on new employees that didn’t do dining room orders first. Who gives them directions? We received a discount and an apology.

Last night I placed a to go order we arrived 20 minutes later to pick it up and were told 5 more minutes. After my son waited for a total of 42 minutes he finally came out with out two medium pizzas. When I asked him what took so long he was told that they had made the wrong size pizzas and remade them while we waited. I feel that this was their mistake and we should have been compensated somehow. Or given the large pizza that they mistakenly made. Oak Hall Va Pizza Hut will not be getting our business any time soon

I placed an order today at 7:20pm and I still have not gotten anything delivered. Called the phone number again I spoke with a representative at the call center from San Antonio he was trying to help me as much as he could, but his supervisors refused to speak to me. I had requested this order to be placed for delivery and did not get anything. It just shows the professionalism of these supervisors, horrible customer service did not offer anything to make it better.

What a terrible experience all the way around. First, I ordered a pizza big box online. I got a confirmation that the order was placed. after a hour I call to check on order. I am told the order never came thru and that they will check on the order. I am then told the store is having trouble with their online service and the order was sent to the Dover store (10 miles away) and cancelled do to the fact they don’t deliver to our area. (now no phone call, no text, no email sent to notify just not deliver and the money still out of account) finally the Smyrna store brings the Big Box at 11:20pm almost two hours after order, kids already went to bed, and the pizza is half cold! I am very upset, extremely disappointed, and will never go to Pizza Hut nor my extended family in the Smyrna area again.

I tried to order a pizza tonight over the from your store in Jonesboro th was told computer was down an could not accept phone orders why could they not write it down anyway went to your competitors papa John’s very bad

Visiting Chattanooga, and ordered a pizza to be delivered to our hotel room. Transferred to a call center where there was an obvious language barrier. Had to repeat my order several times before she understood. Then, pizza came wrong and cold, and the crust was raw. Seriously??? Due to this, I tried calling the store direct, and was transferred again. When asking to speak with the store manager, the lady transferred me back to the store where the phone rang a minimum of 50 times and Never was answered. I called direct repeatedly, more than TWENTY times, and never got ahold of anyone. Waste of my money, and I’ll never return.

On December 29th I went to PIZZA HUT for lunch in Gulf View, in Trinidad. I had to wait for 30 minutes place my order and 1 hr and 15 minutes to receive my pizza. By the time I received my pizza my appetite was cut. This service is unacceptable and I saw many customer waiting for a long time to have their order delivered. Please do something to have this problem solve as I am a regular customer

You guys need to open a Pizza Hut back up in Willimantic, CT!! The old location just went back on the market everyone misses you and there’s no other pizza huts in a 30 mile radius.

The link to customer service on this page does not work. First time ordering from Pizza Hut in years and will be several more again… 2 hr delivery time and ICE cold pizza and wings. Guys, if it is going to be 2 hours set expectations BEFORE a user enters an order online so they can make an informed decision. Put a note that the local store is experiencing high traffic. YOUR ORDER – A025840X82T1927. Terrible experience…

Ordered pizza at 6:45. Waited over an hour for it to be delivered and paid almost $40.00. When we opened the boxes, two of the three pizzas were burned. The third pizza had wilted spinach instead of fresh. I’m very disappointed in our local Pizza Hut. Didn’t want to call to complain because we didn’t want to wait another hour plus.

Tuesday evening at 3:40, we ordered 2 pizzas from Effingham, Il Pizza Hut. Just because they repeat your order & tell you how much it will be, does NOT mean you ordered a pizza {this according to the assistant manager}. At 4:30 I called to see why we had not received the pizzas yet & that’s when they told me I did not have one ordered. After talking to the assistant Manager she remembered taking the order & said she would put it back in. At 5:20 we got ONE pizza not the 2 we had ordered. When I called Pizza Hut once again the response I got from the Assistant Manager was well we are busy. Never did get the second pizza, and my 87 year old mother, who lives with me, was sitting there waiting for her pizza.

I ordered pizza tonight for my family and it was supposed to be here by 8:12 (was order an hour and a half before) and I was ok with that but I had to call almost an hour after it should have been here to be told that it was just put in the oven. Not once did I receive a call telling me it would be late. I am extremely unhappy with the service and will be taking my money somewhere else from now on.

Usually the delivery person has always been friendly. The last time I ordered was the weekend before Christmas. Maybe it was extra busy or he didn’t feel good, but the pizza was over 30 minutes late and cold. I tipped him $5.00 and he didn’t even say thank you. He was rude without even speaking.

Brought medium pizza from Allentown Road In Temple Hills Md….pizza was just horrible it was burned, dried up and just plain nasty….looked old very very old i threw in trash immediately when I arrived home would not serve to my kids… This was my New Year eve treat to the kids…. Very, very disappointed customer…Not returning back….

I place my pizza hut order on line 12/30/14. I thought by ordering on line I wouldn’t have to wait. I get there to pick my order up had to wait 10 minutes before someone came to the counter. Finally 20 minutes later get home to find that the pizza was burned. I wish I could post the photo I took of it…

Our family prefers Pizza Hut pizza to all others and have enjoyed calling in our orders as we are driving home. However, we have recently discovered that we can no longer call and receive the online “deal”! Why has this policy changed? If a deal is published online, why must I be subjected to ordering online by creating an account? I have asked our local Pizza Hut to please extend this price to my call in but was denied. Please make a policy change. Please do not remove the “customer” from customer service.

On December 20th I was traveling on Amtrak leaving Harve, MT when we started talking about pizza. A lady sitting in front of us said the next stop was Shelby, MT and they had a Pizza Hut. We talked about it and then the guy next to me called and explained that we were on a train about 2 hrs away. The girl on the phone took the order then spent the next 2 hrs staying in contact with us and the Amtrak Station. We called to say we were 20 minutes away and she was aware of this. We got to the station walked to the front door as the delivery guy was driving up with our pizzas. I don’t remember her name but she deserves a raise. If you contact them they’ll rember us.I just wanted to say thanks again to her and Pizza Hut.

I PAY FOR A PIZZA AND NO PIZZA $28.25 AND NO PIZZA THE DATE 1-4-2015

Rte 130 Pizza Hut Delran NJ 08075. The worst pizza hut that has ever been to by far!! This Pizza Hut is literally 10 minutes from my house I could have walked there faster than I got my pizza. I ordered one thing from this Pizza Hut yesterday at 6:41 pm I did not receive my pizza until around 8:25pm I called them twice to see if my delivery went through and they kept telling me that my pizza was on it’s way. The manager did not even get on the phone when I asked for him! This is by far the worst customer service and take out experience I have ever witnessed or heard of. I cannot understand how long it took to drive an order to a persons house who lives 10 minutes from the Pizza Hut! It’s not Super Bowl Sunday! I should have just picked the thing up!! Or went to Dominos, which actually i did order because I had guests over and were starving! Dominos got there before my original order came to my door! Thanks you Pizza Hut, thank you for making me realize why your company is the worst of the many pizza restaurants around.

I ordered a pizza from Pearland, TX restaurant online. Order went thru and waited an hour. No pizza. I ordered again online and again the order didn’t go thru. Call the manager who put me on hold twice. I was asking her if my order went thru. She asked for number an address to make another order. She didn’t understand what I was asking. Finally, she realized the order never went thru. It’s been almost two hours and still no pizza. Gave up and ordered from another pizza place. Also, trying to connect to customer service sucks! The new online pizza page doesn’t work!!!!!

I love Pizza Hut, but I won’t buy another one as long as you show that ridiculous commercial with the guy getting hit in the balls. The rest of the commercial is pretty boring, but that is simply disgusting. Connecting eating with someone’s balls? Somehow I don’t think you had any women on your preview committee. You wasted your money with your ad form on that one.

My party of 5 came in around 6 pm at the Lewiston, Idaho branch and wanted an hour and a half just for our breadsticks, and our drinks were for about an hour. Our server would not even acknowledge us when we tried to get his attention. I had to talk to the manager just to get our drinks refilled. A table across from us got their food way before we do and they came about 45 minutes after we did, I am very unhappy with this place and I’m very unsure that we will be back again, the server came up to us and told us there was no cheese on our pizzas,

I live in Denver I went to the pizza hut on 104th ave/Colorado #4867 two employees were in a parked car doing God knows what 1/26/01 I asked one of the employees if the manager knew this I also asked their names James and Courtney I told the manager a very young boy I had my wife a two girls with me and the last thing they needed to see was employees having sex the manager Tim laughed I will never go back

Had to wait on hold for at least 5 to 7 minutes! Ordering was difficult, person did not understand English well. Your competition answers the phone in several rings, order very quickly. Need to improve your phone ordering system, as I. Called a local number, felt like I called an international number and on hold to long. If this happens again, I will support the pizza chain that answers the phone quickly, and I can place my order!

Thanks
Bill

I have never been so disappointed with a pizza. It took am hour….not 30 minutes. I had to call twice to check on it and it was ice cold when we got it……..sooooooo pissed!!!!!!!!!!!

Me and my family submitted a order online to the Mansfield, Louisiana location according to the site our order was to be done at 8:19 which put it giving them 30 minutes to complete the order from the time we put it in. Which we thought would work out great for us cause it was a 30 minute drive to get there. We arrived at 8:30 because we has took a movie back to redbox before going by Pizza Hut so that had gave them 40 minutes. Upon going into get the pizza and the screen they have saying my pizza was ready I asked an employee if my order was ready she then stated it will be at least an hour before you get your order, another lady had already been in there an hour and was very upset I looked around there was no customer in the dinning area and not was there any pizzas going through the oven, the employees where very rude and did not ever have any sympathy to the fact that me and my children had drove 30 minutes to get a pizza to have a Friday night family night.. Before leaving another lady came in she had called her order in 45 minutes before coming she was told she would have a hour wait as well. Me and her both left with no pizzas… I hope something is done about the customer service at this location and the lack of work these employees do there was no since in what I seen tonight no excuses for pizzas not to be coming out I saw an empty oven and no pizzas being made. I couldn’t believe the way these employees where running this location. VERY unprofessional!!!

I was very unhappy with your service yesterday, I ordered 2 pizzas for my in laws since they don’t speak English well. So I got on pizzahut.com around 7:40 the Wait time was till 9:30 so they waited. By 9:30 my father in law feel asleep and my mother in law was upset you guys never showed. I called around that time and when I finally spoke to a manager around 9:40 they was very rude and asking if I wish to cancel the order and that time we was given was just a estimated time. The Point Is IT Should not take 2 hours to make and the store is less then 5 minutes away. My in laws don’t drive so we tried to help them out in any way we can. Needless to say, they both went to bed with no food

Went to pizza hut on hwy10….walked in no greeting or anything..i asked where was Tomika was at because I haven’t seen her in awhile..she has been FIRED! Are u kidding me…she was always so helpful & courteous. ..she needs to be reinstated.

Often we call in for dilivery and the telephone ordering process is a turn off so I just cancel. Tonight we called and wanted the special where you get 2 pizzas wings and stix all for near $20. They were out of the box. I even asked if he could just put it all in any box’s and he said no. I used to be I. Fast food and even pizza and even pizza hut. The princeanne rd Va beach Va location needs a more business savy group of employees. My children wanted the new seasoned crust … Maybe next time my pizza hut location will have the box to put my order in.

I just saw your Superbowl Commercial. Both the superbowl and Pizza are a big part of family gatherings. I was extremely disappointed to have to have our young children inadvertently see content such as “intercourse”, “sexualized”, and “damn”. There are lots of choices, and for our family, we have just now decided to patronize a pizza company that espouses better family values than Pizza Hut does.

I ordered an online pizza to be delivered at 3pm after finding out that they where not doing any deliveries I agreed to a pick up. The manager called me and said my order would be ready at 6:45pm. After a struggling drive though a snow storm, I arrive at the Pizza Hut on 67th and stony island in Chicago at 6:35pm and had to wait until 8:25pm to receive my order. The customer service was not only horrific but you can hear the employees cursing and fighting in the cooking area while at least 10 angry customers where waiting to find out if their orders where ready for pick up. Upon receiving my order the two pizza’s where warm and the 16 wings where cold!!!! I will never, NEVER order food from Pizza Hut again if this is how you do business. Very disappointing!!!!

BEWARE!!!! of this location and delivery drive *Donna Jennings* she was very rude nasty and dishonest.She took it upon herself to add a tip to my credit card without my knowledge or permission pizza hut did nothing about the situation other then return the money that was stolen from.I had to call and provide evidence to there cooperate office to have it resolved which was also a waste of time because she still works for the company. I wish I would have taken matters in to my own hands and simply pressed charges instead of leaving it up to pizza hut to not do there jobs.I feel extremely violated and upset over this situation and the blatant criminal act perpetrated by *Donna Jennings* and Pizza hut for allowing her to continue to work there after being provided undeniable evidence of her dishonest and criminal actions.So please BEWARE!!!! of this establishment check your receipts,bank,and credit card statements after every purchase from this Pizza Hut and make sure that they do not send delivery driver
*Donna Jennings* to your home unless you enjoy being defrauded or having charges added to your account that weren’t authorized BEWARE!!!! 0/5 stars.

Im new to the area, Greensboro NC but this is my second time ordering from this location(Randleman Road) and coming in contact with Tito. Best customer service ever!!! He has been very pleasant, not only to myself but other customers that I observe while waiting. He has a great sense of humor and it is definitely a breath of fresh air to encounter someone like this! I am beyond pleased and felt it was necessary to spread the word! Hopefully he receives some much needed praise! Great Job and thank you Tito. I will be highly disappointed if he’s not there next time I order!

Waiting an hour and a half for a delivery just down the street is obscene. There’s also a Dominoz, I guess we’ll go there from now on.

We placed an order and 1 1/2 later still no pizza. I called the store and was told to wait another ten minutes. If no pizza then call back so the manager can get the ball rolling.i asked to speak with the manager I was told there were several managers. Here i am 15 minutes later and still no pizza.i can’t believe this! 2 hours no pizza!!horrible customer service! Not a happy customer about to start a tweet account just to spread the word about this.

I ordered a large pizza with wings on 2/4/15 online at 6:55pm at the Southgate location to be delivered at 9:05pm, needless to say my debit card was charged and I received no pizza. I called countless times only to be disconnected then to finally speak to someone and then to have an attitude, I understand that the weather was bad but at the same time as a Manager the situation should have been handled more professionally and was advised that I would be credited my money back but that hasn’t happened and no other compensation just excuses as to why my pizza wasn’t delivered which honestly was not a concern working in customer service and having Management background you should never make excuses to someone who already paid for something and obviously can’t get it so I am disappointed with this location and the company.

I had THE WORST customer service experience from Pizza Hut today or better yet in my life. My order took One hour and 45 minutes to come. I spoke with the “chief” manager whose name was INDIANA and she was so rude!!! All she wanted to do was give me 5 dollars off. I refused the pizza and I have to say I WILL NEVER IN MY LIFE BUY A PIZZA FROM YOU GUYS AGAIN. That manager should be checked on because thats how you loose LOYAL customers.

Placed an order for delivery. The order never arrived so I called my local Pizza Hut and they stated “that the driver came and no one opened the door” which I do buy. I should have been given a courtesy call. Now I have to place another order and go pick it up. Upset customer