Contact Pinterest Customer Service

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Contacting Pinterest Customer Service Center

Pinterest is a relatively new site on the Internet. It is a part of the social media family like Facebook or Twitter, but for pictures. The pictures are unique because they hold the link to the page from which they were shared. This makes Pinterest an important marketing tool for many businesses and everyday people with an eye for sharing great photos.

With photo sharing comes the influx of people pulling photos from the Internet without permission. Copyright laws protect pictures and photographers. If you need to contact Pinterest customer service in regards to a copyright infringement or if you’re just wondering about your account, you can use one of the contact methods below.

Contact Info:

The main form of communication between Pinterest customer services and users is the support page. This page is where questions are asked and answered. Pinterest is a free website so customer service phone numbers are not a huge part of customer service because the agents cost money.

Phone Contact Numbers

The privacy policy lists the address and phone number for Pinterest corporate office.

  • Corporate Office: 1-650-561-5407

Mailing Address

While a formal customer service mailing address is not something Pinterest offers website users, they do openly list the mailing address for corporate office on the privacy policy.

Pinterest, Inc. 572 7th St. San Francisco, CA 94107

Official Website

The hugely popular social hub known as Pinterest is located at Site users can visit the photo hub online, on iPhone and on Android. The iPhone and Android apps aren’t without issues, but the company is steadily working to create a stable version that customers can use to share photos. Pinterest, unlike Instagram and other photo-sharing websites, is a money-maker for some users and thus the importance of a fully-functional site and mobile application.

Customer Service Email

The customer service email communication between Pinterest and users is the only means of directly contacting an agent. You have to Submit a Request on the support page and then wait for your request to be answered. Your email address is attached to the request so you will likely receive an email when there is an update to your submission. You can also log in to your account and view all the support tickets you’ve sent from one place.

Our Experience

The phone number listed in the privacy statement for Pinterest is linked to an answering machine. The machine asks for the name, email address and brief message about why you want Pinterest to contact you. We assume hundreds of calls or more come in every day so this is a simple means of filtering through the calls. Pinterest will not likely return calls from customers unless there is an issue the company needs to resolve. Problems with personal accounts should be addressed on the support page.

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Rating: 1.8/5 (109 votes cast)
Contact Pinterest Customer Service, 1.8 out of 5 based on 109 ratings
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111 Comments on “Contact Pinterest Customer Service
  1. this is inappropriate and should not be allowed.
    This pinner started following me. Sexual Health & Fun

    How can I get rid of them and block them?

    • Someone hacked into my pinterest account and is commenting on pins I have commented on only this freak is using vulgar cuss words and is using MY NAME and my PIC! She has threatened me, bullied me, even contacted my employer saying I am unfit for my job because of comments I made on pinterest, which those comments were the ones SHE made, not me! I have not been able to speak to a person, I have emailed repeatedly, i blocked that freaky woman, I have deactivate4d my pinterest account and yet I have not been able to speak to a person from pinterest to determine what my next course of action should be, other than seeking legal representation! I need a person from Pinterest to contact me and tell me how this stalker can be stopped!

      • I really enjoy Pinterest, but I’ve got a question. I have had pins deleted because of content and I understand. I have even had an entire board deleted and I understand. Now my issue is I keep bumping into boards with content much much worst than anything I’ve pinned to my boards. Why are these boards allowed to continue to exist and mine are deleted? I know that Pinterest is a free service but if it’s gonna be selective in who can and cannot pin certain content I don’t want to be a part of Pinterest and you can delete my account. I even emailed you that I had deleted one of my boards, I didn’t wait for you to do it. I would love an answer but I probably won’t get it.

    • I have a TROUBLE PROBLEM I must URGENTLY to connect with Pinterest I send email but I recived only auto generate mails , someone has change my link – source of my pins ( I SEE MY PINS AND WHEN I KLICK ON IT IT IS NOT MY SITE SOURCE BUT SOME ANOTHER SITE ) and I do not know how.So my site is blocked from pinterest Can someone help me to connect with someone from pinterest
      Thank you in advance

  2. Never thought being 50 yr old male id ever be interested in pinterest but working around several women and all pinterest just thought what would really put pinterest over the top and generate revenue would be pinterest channel on cable and satellite carriers featuring arts and crafts actually being made step by step

  3. My Pinterest Site has been down for 2 WEEKS!!!! I cannot even contact customer service!!!! My computer is fine!!!!!!!!!!! I have not been able to pin, repin, or delete boards!!! What is going on with Pinterest? HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  4. I set up a site, went in, saw nothing of interest to me since I like antiques & vintaqge items. When I put in my information, I chose neithr Facebook nor Twitter since I didn’t want it connected to either. While looking for something of interest(which I never really found but chose places that I thought would have what I was looking for), I inadvertenly hit the close button. When I tried to log back in, I had to either use Facebook or Twitter. I chose Facebook which gave me instruction to log in to Pinterest. When I tried to do tht, I was informed tht my username was not available. Since I had decided that this website was of no interest to me, I decided to cancel it out. I promptly called customer service and the guy assured it would be done but that I had to call 1-650-543-4822. For 2 hours, I have calling that number, which has a recording that tells me to hold on, then you promply get a busy signal & no one ever comes on the line. I am highly pissed. This site is a rip-off & all my friends, customers & any one who will listen will be told about my experience. Oh, by the way, I was told the charge would be $162. & some odd ¢s. For what? I never used your service.
    Janette Welch

    • Wow! Thanks for the heads up on the long distance phone number. I was just going to try to contact them. If you need someone to get the word out I have friends that work for abc. If I were you I’d call one of the news channels, they may in fact find your story isn’t the only one out there & they do help everyday ordinary people like you and I.

  5. Please keep a closer watch on your site
    Some very disturbing pics on there Two men having sex
    i thought pinterest was a safe site?

  6. I LOVE Pinterest…but last week I did an update and now I can’t pin anything! I ever updated to ro” but still have the same issue. I can not change boards…it is struck which means I am dead in the water!! Please fix this problem!!! I love Ponterest and I’m going through withdrawals. Sonya Burchett

  7. Please help me log into my account. Every which wayiI turn i hit a brick wall. It tells me to reset my password put there is no reset the password section when trying to login. Please help. It’s quite frustrating :(

    • I, too, have had issues with Pinterest. I cannot comment…have seen several WWII pics wanted to comment..said I must confirm email…which I have done repeatedly! It still does not let me comment, although I am recognized when I login…so frustrating…I just want to comment on!

  8. Wow-no customer contact by phone? Have had no luck from e-mails sent asking for help. My site tells me I ‘am not authorized to pin on it. Check privacy settings.’ Have done that and nothing seems amiss. What’s the matter pinterest-are you afraid of a little customer service? I like pinterest, however, I won’t die if I can’t use it-and I’ll stop telling my customers to utilize it as well.

  9. cannot use my red repin button. i have tried emailing for help. can you please help me? when i try to repin..the pic comes up with the red button on bottom…but the red button does not work…please tell me what i can do!!
    thank u

  10. Yesterday morning I pulled up the page on the Pinterest site where a user can request disablement of [someone has added a pin to your Board” emails. Despite my having done that, I am still receiving as many as three pages of this crap in my Inbox, and I have neither the time nor the desire to delete this many of these emails!! I’m really annoyed about Pinterest ignoringh my request to block these!!

  11. Pinterest sucks! My account is in read only mode, according to the error i receive, i have to reset my password via email, which i have requested an email reset many many times to no avail. The worst is that I can not get any help from pinterest!! There is no phone number or email to contact them with. I called a number i found via google, but it is only an answering machine – doubting i will get a reply from them. Why is there no support!?!?!

  12. Pinterest is crap thanks to puritanical little snowflakes fearing for their lives because they see nudity. Get over it. If your life is so jarred by seeing two people making love or by seeing a naked body, you need to seriously reevaluate yourself.

    • I agree. They have sanitized it so much now it is not fun to use. The everything board doesn’t have any cool stuff like the home feed used to have.

  13. I have been pleading with pinterest for weeks, with no help! First, someone opened an account in my name, and when you entered char bafalis into search, it only went to THAT account. I asked pinterest about it and they said they were not aware of it!!! Several of my friends saw it. Then, on my shared board, I started getting several uninvited pinners..and when I would remove them, they would appear again…this, after I have changed my password numerous times. NOW, I am getting several notices from pinterest that I am pinning disgusting nudes…some of which SAY they were pinned 7 months ago! I absolutely did not pin them, and IF they WERE pinned 7 months ago, I would think someone would have noticed before now! These have been pinned by someone recently. And they are making crude comments in MY name…I have asked pinterest to help, with only one reply..from Aaron, that shared boards can have other people invite…but these said I (ME) invited these people!!! I love pinterest and have over 20,000 followers and I hate to think they would think I would pin such trash!!! Aaron?????

  14. My account went into read only mode. I link on the link that said reset password and I should have gottan an email for Pinterest and this was four days ago and I havent got a email yet. I went to help center and did everything that itsaid to and my account is still in read mode and I have no clue how to get it out of read olny mode and the site is not helpful at all! If anyone has been though this please help!

  15. Please don’t make pinterest bigger pictures .i love it the old way with lots of pictures on one page. It takes longer to go through all of themwhen it is big pictures. So please don’t change that!!

  16. I am in read only and have been for months I cant fix with your steps. Pls fix my acct..I am at the point where I want to deactivate…pls fix

  17. Switching from Old Look to New Look just disappeared from my account drop-down menu. Pinterest says you can toggle from Old to New Look at any time.
    What’s going on? Its not like you can get a live person to provide an e-mail answer and forget about getting someone on the phone. Support stinks.

  18. Hello!
    I am absolutely thrilled with all the new changes!!!!!
    My favorite is the search app.!!! So often I have wished for it. It is such a helpful timesaver! Please thank every person who has worked to make this possible!!
    God Bless You all!!!

  19. HELLO,

    I just went to this link and clicked a photo for “smoky eye makeup” and it was full of girls fully naked and graphic positions.

    I will never use Pinterest again.
    Thank God a child did not come across this!!!!
    I AM HORRIFIED!!!!!!!!!!!!!!!!!!!!!

  21. I am trying to handle a pinterest user harrassing me. Several times now this individual has reported some pins of mine to Pinterest for copyright infringement, when the pins truly belonged to an individual that I know and my pinning was no infringement at all. This person deliberately picked a pin and lied to Pinterest about it being theirs. I have repeatedly tried to contact Pinterest through the email process, and i have the direct email to the copyright department, but, so far, all I have are threats that they will disable my account if anymore are reported. and ALL of them have been false. I just have no idea what is left to do. I have emailed at least 10 times on top of filing a counter claim, and counter infringement impersonation. Nothing! Isn’t it amazing that someone can impersonate another person and lie about work being their own and get away with it? …on top of that, harrass others and it is ALL ALLOLWED! :(

  22. Just starting with the new look. It will take some getting used to. Finding it more cumbersome than ever to move around. Seems we have to “click” more often to get around. Did you mean to do that? I’m especially disappointed in the way you’ve hidden the “add pin” button in a drop down menu. My uploads took about twice as long these first 3-4 pins and longer to show up on the board? Changing the cover photo also doesn’t seem as smooth. So at this point I can’t say I’m happy with the way it is functioning. Hopefully things will improve as I get more used to the new layout.

  23. Wow….I just read a bunch of comments on this page. It seems Pinterest needs to get its Customer Service act together. Good luck all…

    • Reading comments on here they are not to flattering Pinterest. Costumer service is horrible. Even calling corporate no answer from them after calling few times and emailing etc.. I want off this site and your site will not let me deactivate it. Someone
      hacked me there is a screen behind mine even after I was finally able to change my password. I have written 7 on your side and will write again now it is the principle of it.
      Pinterest please get your act together with customer service and read these comments. This is really bad business and maybe it is time for all of us to take this to the Better Business Bureau. I am in business with three businesses and will always answer clients and help them. I don’t think you care or even read these comments not very flattering Pinterest. I do not want to be a part of this so please help me deactivate your site won’t let me and I will make sure everyone I know does not use your site.
      If I do not hear from anyone at corporate by next week I will write the Better Business Bureau and call 7 on your side again.

  24. My pinterest account with password shows up on google search (not sure about the other search engines). Please remove this information – it is no one’s business.

  25. Porn pop ups on Pinterest!!!! I’ve never had a problem but I upgraded Pinterest today and starting pinning. I was shocked when a very explicit “mobile porn ad” popped up! How can I prevent this from happening again?

  26. Dear developers,
    please remove Scroll down button, ( new feautre )
    because photos are not visible well.
    I am sure that many of us do not like it.
    Best regards :)

  27. Please cancel the “new look” and give me the original pinterest back…can you please switch me back. I don’t want the new look . thank-you

  28. I have been locked out of my account for over three weeks and customer service has not been any help. I have gotten little response and the same information every time ” we are working on it” I personally would like to know what “it” is. Pinterest needs a customer service department that can be reached because what they have now is a joke.

  29. Since the new changes my pinterst has been super slow. Half the pictures wont load. Also when scrolling down it stops. Before the pins used to just keep continuing. Noe even when I click on everything it will show 30 pins and thats about it. I have to keep clicking reload. But its super slow and takes forever to load!! Please fix!!!

  30. I love Pinterest, but i did the new update, and now only about 30 pins are showing. I am having the same problems as the above people and it really aggrevates me, i wanted to make a recipe that i pinned a while ago and now only a few show up, it is frustrating. I think you guys should go back to how it was….

  31. I think Pinterest needs to worry more about getting those of us that have issues on our Pinterest pages, good customer service help…rather than they need to worry about getting a new look for Pinterest! It’s become ridiculous that there is no one that can help you if you have a problem, you get automated responses…one size fits all is their way of thinking. This is not acceptable, nor is it a good reflection on the website as a whole!

  32. I have had a person find a picture of me, cut it out and post negative things on it, pin it and post all over pinterest. I have flagged these and blocked the pinner. I have continually written to Pinterest to ask them to take this down. PLEASE< PLEASE < PLEASE take this pin down – IT IS WRONG! I am so extremely frustrated with Pinterest for not taking this pin down. I am sure it is illegal!

  33. you have JUST erased all my boards……i’m furious! and I won’t sign up again!!HELP!!

  34. Escort service on Pinterest- Dubia Companions? I have seen worse on Pinterest. Got an awesome product but is there no one watching or filtering this?

  35. I also am not able to get into my account and I have tried everything. This happened to me once before and I am afraid I need more help than what I can muster in the regular routes. Can you help me? I have tried resetting my password nothing will work. Help! SOS! I don’t want to start all over as I have such a nice grouping of boards. Thanks

  36. I can’t pin anything and I can’t send in a request to the help center. Every time I push submit nothing happens. I checked and double checked to make sure my request was complete. I love pinterest so sad I can’t get it working.

  37. I love Pinterest! However there is some real issues with getting help when all else, as in support or help sights don’t support or help! If something happens and you can’t get logged into your account or get number error messages 404. it is very frustrating and makes me angry. I want to talk to a real human. I have such nice boards and am actually learning very interesting things but I haven’t been on for at least four days now and no amount of emails or contacts have helped.

  38. I have not been able to log into my account for several days. Support Help is useless. I receive emails from Pinterest with information and ideas but when I try to login my email address is “inactive” which makes no sense. After reading some of the comments of other customers, I totally agree this is poor service. My last message via my email address which is “inactive” was my case number, 1070770.

  39. Today less than 24 hours after my father’s death you send me an email asking me about what my father wants for fathers day. I understand that your company did not have any way of knowing about my pain that you caused nor do you care. Why would you send out such a question that could be painfull too many? I thought that your site was one that woud be interesting and fun for ALL people. I doubt that I get a response, but who knows maybe your corporate office may rethink such emailings.

  40. I do not want to download the AP. I am asked if I want to open pin in Safari or Pinterest. Is this new? Never been asked before. No matter what I answer it goes to the AP store. Cannot open the pin or go to their site.
    Please put it back to the way it was!
    Kathleen Darland

  41. Been trying to log in. Won’t recognize password even after I reset it. Trying to unsubscribe! Can’t even get in the site.

  42. My account has been in read only mode for almost a month. All effort to restore it has been no success. I contacted Pinterest Team via email, received a reply claiming that they are looking into it. Hope they resolve this issue soon…

  43. I do not want to belong to Pinterest. I never did join. I can only guess because I looked at the site, I keep getting weekly news emails. I have tried to ‘unsubscribe’ and sent a ‘help email’ to stop sending emails but they keep coming :(
    Delete my email address from this site NOW!

  44. Seem like all of a sudden, when i log into the main page, all im seeing is ”how to make money” or pictures of ppl with weight loss… The home page is very different now and really NOT as welcoming as its been. Have your directions changed. ?? Please go back to the way it was…..

  45. Hello Customer services,

    I somehow cannot log onto my pinterest site. Pls help as soon as possible…having withdrawal….. : (( have changed password and still nothing…… pls help!!!

    • I need to get back on my Pinterest site if someone could help asap pls would be much appreciated thx : ))

  46. My board “frozen and drinks” says (no fetching pins) now for 24 hours. I pinned several new recipes into it today and got notices others have reprinted them. But my board is blank. HELP

  47. I can on get on the site it is blank my picture is up on the sight when I bring it up but I can get into different things .. I can even open my boards What is going on? I can see everthing on my phone but not my computer…..

  48. I do not like the new lay out. The pictures are too big and I cannot see as many “pins” at one time like I use to. Also I enjoyed seeing on the side who reprinted my pins or who was following me. I wish the lay out would go back to the way it was.

  49. I am very upset about some of the language coming up now. It is very obsene. How did this happen. I love Pinterest. I was trying to find how to report them but nothing popups.

  50. Thank you very much for kindly deleting my account. I had content on their that was clean. I spent several hours creating my profile for other sci fans, but now for some “reason” you deleted my profile. Thank you very much for contacting me before you deleted my account in regards to the content that you “may” have disproved of.


  51. Today I received notice of my account suspension which left me a little surprised. All of my posting were tasteful in nature. None of them had what you would call graphic nudity and were quite artful. Photos that you would find in an art gallery. I had 104 boards and over 6500 posts. I had a following of over 500 plus members which obviously enjoyed the boards I posted. Yet I am shocked at the graphic porn that you still have permitted to be posted. Photos of oral sex, sodomy and full blown sex yet those photos are still posted. You obviously prefer to fight the small battles instead of taking on the smut mongers the continue to pollute the site. Way to go Pinterest are doing such a good job…NOT !!!! Good riddance.

  52. This is the hardest company to get a hold of to remove my email from. I never asked to be on their mailing list. Does anyone else have the same issue?

  53. I am very disappointed. Your new “format” eliminated being able or report inappropriate pins. You are allowing gutter language pins. I had hoped you would edit contents. Not all of us are into things like the F word as every other word.

    I looked at your “help” that said to hold your finger to the bottom of the pin, click on flag that appears, etc. none of that works.

  54. My Pinterest account has been deleted twice. First time for content. Second time – who knows why – possible copyright issues as the majority of the repins were of unknown source.

    I had read an opinion on line that Pinterest was considering allowing some nudity. Second account was relatively clean. My current account has been rather limited in that regard. My initial enthusiasm has been seriously blunted.

    I am currently collecting content on my hard drive for my own use without the ability to share. It is not as much fun however, I will not be left with that empty feeling of loss I experienced upon loosing my deleted pins. The emotion is almost the same as I felt when my home was trashed by persons unknown and I feel about the same about whoever did the deed!

    Thank you Pinterest!!!

    I did not need that and can no longer justify investing the time and effort as well as trusting Pinterest to look out for my interests.

    I really enjoyed the collecting, sharing and the feelings of pride and accomplishment that went along with successfully assembling and organizing my boards. It is with a great deal of disappointment that the initial promise that I felt Pinterest offered can not be fulfilled. Regretfully yours T J A

    • It’s now a mess! I had an entire page of adult humor last night with no warning. I thought this was a faily friendly site. No longer. Made me sick to see what has happened recently. This comes from lack of true monitoring.

  55. I still cannot pin. I wrote a couple of weeks ago and your reply did nothing to help me because I don’t even know what is going on. I have to click on the picture because the pin it button does not work and at the top it says I need to update or install a new browser and that has been done and I still can’t pin!!! It sends me to a list that says choose a board and if I click on the board nothing happens and if I write the name of the board nothing happens. I am missing out on the thing I enjoy so much because I can’t get an answer. I had someone here today for several hours trying to figure it out for me and they couldn’t either. Please Help!!!

  56. How do I stop all the adds for ‘weight loss secret’s and cures’ that are being loaded into my account when I open my followers page. It is making me crazy!!! Enough to want to stop using Pinterest. HELP

  57. I just upgraded to the newest version and I ‘re a lot don’t like it at all…you have to pick a board every time…can’t change the board if u hit the wrong board it just auto pins and u can’t tell for as sure what board u pinned to….I want to go back to the previous version….this one is taking the fun out of pinning… please give us an option to use previous version…..please. please please

  58. i didnt post any pictures with nudity. i always abide your laws. then what happen to my account. pls give it back to my to me.

  59. Like so many others, I can not see my pins, boards, etc. Googled the problem, I guess I’m considered a slammer because I tend to pin several times during a session on your site. Tried the help center there but that is also not working. is this a problem that’s going to be fixed or ignored?

  60. all my pins were erased yesterday for no reason -I am so upset. Is there a way
    fix this? so many great pins gone!

  61. I cannot get into my Pinterest at all. I’m getting a message that says my account has been suspended for inappropriate use. What? I have never knowingly posted anything inappropriate. I need my boards! I access them all the time! Love Pinterest. HELP!

  62. I started pinning and describing my posts using @danarebecca so that I could link the users to her main site and when people repin this it changes her name to @dana Curtis Rebecca. Why is this happening and how do I stop that from continuing to Happen

  63. I want to know if there is a way to see who is looking at my boards that is NOT one of my “followers”. Is there a way to track the people that visit my page?

  64. thank you so very much for doing so!! I’ve been trying for several times to
    attempt to fix whatever was causing these pins but didn’t know how to. ins
    tead I kept deleting them each time I’d get a chance to do so. thank you so
    very much in catching this and fixing the error!!! very much appreciated;)

  65. I clicked on humor with my granddaughter last night to show her a funny cat pic. The page had adult huor all over it. Why is this not a separate page choice. The other pins on the page were not in english. I guess Pinterest Inc. has stopped looking at the site and has stopped fixing issues. There should be pages to choose for languages now. I will have to find a new site since I don’t like seeing cartoons in sex acts.

  66. There is a woman who has been continually harassing others on Pinterest for a number of weeks repeatedly. Even when you block her she comes back with another profile and will continue to harass the same people. She then reports those of us she doesn’t like as harassing her. I have posted pins that contain screen shots that show her statements and lack of control for others to see so as to avoid her. If this continues I will absolutely pursue her in a court of law. Who do I contact to send a subpoena to at Pinterest?

  67. To whomever it May Concern:

    I am really sad that you have changed the format of ‘Pinterest Weekly!’.
    I used to look forward to receiving it, however now found that it is totally boring as what is the difference from looking at ‘your suggestions’ which you think I may like, or me looking through various boards, myself!!

    Also quite relevant is the fact that when I did receive my ‘most pinned’ it,was always the last couple of pins I had actually pinned and not MY MOST PINNED!! I found this very disappointing as even though I realise it is not a competition, I personally used to ‘get a kick’ from seeing my pins and receiving acknowledgement!! I guess it boils down to my ego and I realise you can’t please everyone and also the huge amount of work you would all have to do to achieve this!!

    Another thing, whilst I am on the subject, I like to put three coloured hearts (like a signature) on the end of my comments,re the pins. I had chosen a different colour for each of my boards but now find that they are often not there!! This is happening more and more!!! For example my whole Board, LE JARDIN DE PLEASURE had NO HEARTS AT ALL!! I then went through and edited the page, re-entering the purple hearts which I had chosen for this particular page!!

    They disappeared once again from most of my pins!! Is there a reason for this??

    I LOVE PINTEREST SO MUCH!! My son (last surviving out of three, has Terminal Brain Cancer (Tumour!!) and I find I can ‘disappear into another place’, whilst I am on Pinterest!! You have given me a wonderful way of escaping, be it for just a short time!! – SO THANK YOU ALL AT PINTEREST!!

  68. Hello
    I was wondering if you give tours of your San Francisco offices, I live in San Francisco and my sister is visiting from New Orleans next week on 10/16/13 She would be blown away, she is a big fan, and so am I.

  69. Dear Pinterest, I just had to let you know….I have a repin after pinning a pin, writing a message to my grandchildren about the pin it has gone crazy. It has been pinned in 8 weeks almost 1100 times, sometimes up to 69 times a day. It’s somewhat educational,makes people think about their future, who says Pinterest can’t be a medium for the mind? Pinterest you all are a great tool for so many tings, just wanted to say thanks, Joni Abate

  70. Not at all a fan of the new format. While the icons on the pictures show up, none of them work. I can’t enlarge anything. I can’t edit or delete anything, and I can’t go directly to the website to obtain information or retrieve a recipe, for instance. It takes me to a search page. Then I have to guess which site has the information I want. I have trouble scrolling to pin a picture on the right board. Nothing is working for me. I loved Pinterest! Now I’m not sure I can even get it to work, much less pin anything. Unhappy!

  71. Total, complete shitshow. At this point I don’t even know what service this thing pretends to provide. I thought it was a simple service where my coworkers and I could post some pictures and whatnot. But I spent hours resetting my username and password, and then when I finally got onto this idiot thing I was unable to upload anything I found if it didn’t come from the stupid existing search categories. What the fuck is this thing?

  72. Some how my Pinterest reactivated itself… I have no idea how this happened. Can someone please tell me what may have caused this and how to prevent it from happening again?

  73. this pinterest site sucks……you sent me mail saying i had to deleat som stuff so i tried to deleat and could not get in to my site to deleat because you shut me down how the hell can any body deleat any thing when you shut them down before they can do this….you people suck here tried to contact through the help side but i could not get through to you tried several times. were is the real people that is suppose to help at problems…mainly that you cause in the first place…..

  74. I have been trying to get on my Pinterest Page and I get the message “It appears the link has been broken.” I don’t know what that means. How can I get on my own Pinterest Page? Is there a problem with Pinterest being down for some reason? Hope you can help me. Thank You.

  75. Since you put the latest ‘Map the things you love’ thing up all my pins disappeared and none of my buttons work. Can’t pin anything and can’t get on to my boards. Can’t log out or change my password. This is only happening on pinterest….PLEASE FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  76. WORST CUSTOMER SERVICE/HELP Service possible. My account was somehow deactivated and I have logged several tickets with this issue. Each time, I receive an email saying I will hear from customer support within 3 days. Over a week later, NOTHING. I need to access my boards. I am so disappointed in this service, it is unacceptable.

  77. I can no longer put url’s on from a website-it always says error-our engineers are looking at this.It has been about 3 weeks.I barely go on because that was the best part,to me.

  78. I can no longer make comments on private pins I send… I am using an iPad…. What gives??
    When something works and everyone likes why,why do you keep changing it….
    Where is the tech support? Lol… Today is Fri. the 13th…. I’m most likely batting zero……???
    Still you guys should try to help people more……

  79. Why have you changed the format?
    Why change something that is working well?
    Just got familiar with the set up, and then you change it, so frustrating!
    Not so user friendly any more!

    Please go back to previous format!

  80. I loved the old format much better!! I liked when I pinned it would show other pins that were similar in nature , such as recipes!! Please stop changing !! Thanks

  81. I can’t reach my account and I need it very much. my computer is o.k and I can reach all the information I need beside Pinterest which I use a lot and learn from others and get cool ideas. Please HELP!!! Ilana

  82. I have read all the comments so far(88), and I do not see the problem I am having. Whenever I clicked to “follow” one particular board, I would get the person and all their boards. If they have 300 boards, I would have to scroll through all of them to find the one board that I wanted to “follow”. Over time I was following over 1,600 people. I decided that I was only going to follow people that had less than 5000 pins. When I tried to “unfollow” people with more than 5000 they are not deleted from my followers page. How do I pare down my followers page to make it more manueverable? I was able to delete people before, when I was done looking at their one board. Is the new format keeping me from deleting these unwanted boards? I do hope someone from Pinterest eventually reads all of these comments and actually offers some much needed answers.I know there are probably a few bugs in the system that need to be worked out of the new format. I love the feature that lets me know if I have already pinned something. Pinterest is an enjoyable pastime and I hope it is able to get everything fixed correctly!

  83. I received a package from a woman in Turkey. It contained two cloths–like table scarves. I looked this person up on Google and she is on Pinterest and Facebook. First, I DID NOT ORDER THESE GOODS, BUT SHE HAS MY ADDRESS and shipped them to me. I have contacted my bank and intend to contact the FBI as this is probably going on all over the world. If there are any unauthorized charges on my account, I will not be held responsible, but heads up everyone–people can get your information and try to charge you for goods you didn’t order. Watch your bank statements closely.

  84. The new way they have now starting in 2014 is not as good as the old way. I liked the way pics showed up on the last set of changes, that is fine. The everything board is not as good as the home feed. Please bring the home feed back. As to porn, I am amazed constantly by what some people call porn or get upset by. I have had sculpture by Victorian artists taken off here…art I see in the teen section of the library here all the time. I suggest that people who want children to use sites online find or make a site that is child oriented. For children. Then you can feel free to Bowdlerize it at will without making the rest of us think you haven’t spent any time in the world outside your monastery. Italian nuns have fewer problems with nude art than some of you on here.

  85. Okay, so it’s not just me. I’ve been trying to long into this site since I signed up & never got in. When I click forgot password I get the “an email had been sent to your email address” msg. Done it several times, still nothing, yet I’m getting automated updates to the same email address daily. I emailed customer service, I got no reply, I’m done already & I never got to log in…smh

  86. not happy…not happy at all. I am no longer interested in receiving anything from Pinterest, but I can’t get them to stop.

    All I want is for them to remove my name from their data base….is that too much to ask.

    No Happy….

  87. I want unwanted followers OFF my PAGES! I have ONLY agreed to follow or to ONE/TWO and there is HUNDREDS I have clicked UNfollow and some are Disgusing!

  88. every time I try to log in or sign up I get a message that does not allow it. How do I get access? also I wanted to order something that is hand-made so I wondered how to contact the person who makes it as I want to make sure it has enough wooden pegs for a coat rack…I saw a couple on line…one had many pieces of wood sticking out for a coat rack and the other one had only a few.

  89. I love Pinterest! Just a thought, it would be amazing if you could just look at somebody’s boards or profile and select multiple pins to pin to your board with like a check mark box or something. Same with deleting the pins you don’t want anymore. I have been trying to put my pins into better categories by deleting some of the same ones. I am getting sick of always having to go through the same steps to delete just on pin. when you could just update pinterest again by putting a checkmark on each pin and check the box if you want to pin the pins or delete them. Like your email for example, if you want to delete some of your emails and you just check mark them and then you have an option to put them in junk, favorite them, or delete them. I think that would be a much better way to handle Pinterest.


  90. Someone is pinning something ( a diet ad) from my Pinterest account to my FB page- others are repinning it- I have NOT pinned it- did NOT post it to FB and can not get rid of it!! I have changed my FB password- have deleted it on Pinterest- and it keeps showing back up on FB!!! HELP!! It makes me very nervous!!!

  91. I have a bot on my pintrest I use my phone for this how.I can’t get to the help center it won’t let ne please help!!!!

  92. My Pin It button on the safari toolbar has suddenly stopped working. I have tried rebooting, uninstalling and reinstalling, with no effect.

    Cannot get any customer service on this.

    When I sent in an email, they sent back a bot letter saying they he’d too small a staff to reply.
    For a site as large as this one is, thats an unacceptable answer.

    I have had much better customer service from smaller applications on my phone!
    Get with it Pinterest.
    I have been a heavy user, and am looking to increase participation, but this is hampering efforts.

    I have had questions about starting up a business page and cannot get them resolved either. Now this functionality issue.

    Step up your game. I don’t want to see this excellent site become a spam hub.

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