Contact Paypal Customer Service

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Contacting Paypal Customer Service Center

Paypal is the leading payment processor in the United States. With the huge influx of virtual and online shopping customers need a means of moving money from one place to another at the speed of light with the security of a bank vault and that’s where Paypal fits in. Paypal first became popular as a part of the eBay family. eBay sellers were given the option to accept Paypal payments, print mailing labels from Paypal and even order Paypal Mastercard (debit card) to access the money in the account. Suddenly anyone could be a business owner or carry a fully funded Mastercard without the terrible bank fees associated with traditional bank accounts.

Paypal is supported by a strong customer service team that is responsible for dealing with customer issues and maintaining a barrier between people who want to take an account holder’s money and the account holder. Paypal charges fees for use, so they have a monetary interest in keeping every customer.

Contact Info:

Phone Contact Numbers

If you are not a customer you can contact Paypal on the generic customer service line. Once you’ve established an account, you will be given access to another list of phone numbers. There are special programs like Paypal Business and Paypal Advantage that come with special perks and faster customer service. Customer service is available on the general line from 4 A.M. to 10 P.M. during the week and 6 A.M. to 8 P.M. on weekends. All hours are PST.

  • Main Customer Service (toll-free): 1-888-221-1161
  • Main Customer Service (toll): 1-402-935-2050

Mailing Address

The mailing address for Paypal is one of those pieces of information that people are constantly looking for. We managed to find more than 10 mailing addresses for the company. We’ve listed a couple physical addresses to help you get in contact with corporate office.

Paypal Inc. 2211 North First St. San Jose, CA 95131

Paypal Inc. 2145 Hamilton Ave. San Jose, CA 95125

Official Website

The official website for Paypal is https://www/ Anyone can visit the main page and learn more about the company, financial solutions and personal/business accounts. Once you’ve decided to join the Paypal family you’ll have to fill out the proper application. There are three account types as of 2012 – Personal, Premier and Business.

Customer Service Email

Emailing Paypal customer service is generally the same as other means of communication. If you are an account holder you have access to different email addresses and submission forms depending on the type of account you hold. General customer service emails for new or potential customers can be sent using the online contact form This form should NEVER be used to send personal information even though it is a secure form. Wait for the Paypal customer service representative to contact you before sharing any personal or financial information.

Our Experience

We called the general customer service line for Paypal in hopes of learning how you can move through the automated system more quickly. You cannot press 0 to bypass the automated system. We pushed through and answered the automated agent’s questions by telling her we were NOT Paypal members and we were calling with a general question about Paypal. Before we were transferred to customer service, the recording told us we would be asked our Paypal account number, last four digits of the bank account or credit card used to back the Paypal account and more. If we are not an account holder how can we provide this information? The agent who answered the call had a strong accent and we were unable to complete the call due to a severe language barrier.

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Rating: 2.0/5 (5 votes cast)
Contact Paypal Customer Service, 2.0 out of 5 based on 5 ratings
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21 Comments on “Contact Paypal Customer Service
  1. please couldyou contact me; I have just paid for a book and was not aware that you had my former address; nI think other previous items may well have been sent there; I should have advised you but didn’t;what can I do?

  2. When will you announce one way or another if your customers’ accounts have been compromised. It is in US and UK newspapers but not a word from you. My debit card was recently hacked and it’s possible this is why.

  3. you are the worst company I’ve ever dealt with. Your website makes it impossible to resolve an issue. You’ve made me jump over hurdles and my issue still isn’t resolved. You tell me on my profile that I haven’t provided a tax ID (I have a personal account ONLY)and an unconfirmed address. Are you crazy??? You sent me an email offering me $5 to pay my Puritans Pride bill w/Paypal, and you’ve totally screwed it up. I want my account closed.

  4. i have make a perchase from maxman ultimate payment processing was done by paypal I have notice my debit card wont work since I would like to know what is the problem

  5. I need help with the bonanza account, trod for so long my daughter bought me a necklace for$225.42 on may 13 through PayPal. Under Robert petricelli paid to amanynhanna. I cannot find her anywhere. Bonanza is run so differently fro eBay, please help me, I have item and I’d number, I could put item on eBay and would have a match. Thanks Janet Sylvester

  6. you all started a claim in resolution center;telling me to return items for refund. I had already told the seller the items were discarded. I ordered zippered covers for my mattress and foundation. Seller sent me fitted cheap,cheap,cheap covers like a fitted sheet. They lasted less than the forty feet to the moving truck. I was not going to transport them nine hundred miles. This was the first(and LAST)time I ever ordered from a link listed at the bottom of an ebay page. These covers were from china and so cheap. I don’t expect a refund….I just wanted the seller to amend their listing to show fitted and say fitted instead of zippered. I should not have trusted the seller,but I did and opened the covers the morning of my move and as I said they did not last until my bed was loaded. Both my mattress and foundation for craftmatic bed were damaged in the move and may not have been if the covers had been zippered as listed, but they were a sham, a scam and a cheat…please ask this seller to stop doing this to other people. My husband died in September of 2013 and I was relocating to Illinois with my children and had never been cheated on line like this before. Check my feedback. I always pay the same day I order and I expect honesty and quality from sellers as well.
    Now you can close this claim because I have no proof they were crap. But check the order details…it says and clearly shows zippered vynal covers. Thank you for listening. Sincerly, J.Matthews

  7. I brought gemstone I bid on like to pay thing brought. please me a email about how pay for this item. do I have account with you.

  8. I just purchased a motorhome. I paid the first 500 via PayPal, I want to pay the rest thru PayPal. The seller does not want to pay your fees on this 7000, so I will. Please help me do this, I will place it on my American Express Card as I did the deposit.

  9. I have letters from PayPal and BillMeLater about an outstanding bill, I don’t understand it. I don’t even remember getting into it. I don’t have any cards or don’t know any thing about it. I would like to know how I got into this mess. I want to know how to get out ofr both of them, hope it is possible. Thanks if you can help me. BRENDA HAKE

  10. Today I spoke with spoke with one of your customer service representatives. She was obviously from another country with only fair english. Also, she spoke fast and with a high pitched voice which only made our conversation that much more difficult. Because of the complexities of your site, I think you need to find better trained help.

  11. I would like someone to email me back. . Need to know if PayPal and Bill Me Later combined the to company’s so i will know exactly what I owe and show my payments.


  12. I got an email from paypal saying that they had noticed unusual activity on my account. I need to know what it is. Reference #pp-003-659-878-812. Please let me know what is going on.

  13. I sent $200.00 to my sister and no fees were ever shown for the transaction anywhere. When she received the money, it was only for $193.90. Where’s the other $6.10? Your website indicated this was a free transaction. What is going on?

  14. 1. I have tried to use your gateway to pay however I get a message stating that my bank has not authenticated the same. My bank states that it has no information on this issue.
    2. You state that 2 small deposits will be sent to my account. It has not yet come.
    3. Your contact us site does not open.

    Please resolve this issue and send me an email to confirm the same.

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