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Contact Pampers Customer Service

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Contacting Pampers Customer Service Center

Pampers is a diaper company operating under the Procter and Gamble corporate umbrella. The product line is higher-end than other diaper brands like White Cloud or Luvs, which means higher cost. There is some debate about whether higher cost diapers are more effective than more affordable brands. The choice of diaper brand tends to be personal with some parents just preferring one brand to another.

Contact Info:

The contact information provided on the Pampers customer service page is pretty detailed. Click the Contact Us link at the bottom of the page for a complete list of current means to contact an agent.

Phone Contact Numbers

The Pampers customer service center is open Monday to Friday from 8 AM to 8 PM ET.

  • Pampers Phone Number: 1-800-726-7377
  • Gifts to Grow: 1-866-661-0671
  • Corporate: 1-513-983-1100
  • Medical Emergencies: 1-513-636-5117

Mailing Address

There is no official address for the Pampers customer service department, but you can contact Procter and Gamble corporate with all your compliments and complaints.

Procter and GambleAttn: Pampers Customer ServiceOne Procter and Gamble PlazaCincinnati, OH 45202

Official Website

The Pampers website, located at http://www.pampers.com/home, is dedicated to the consumer who wants to learn more about diapers, baby and normal growth, play and activity. The site is nothing more than a collection of product descriptions, articles on parenting for all stages of childhood and information on the Gifts to Grow program.

Social Media

Head over to your favorite social media website for up-to-date news and offers from Pampers. If you have an account on the social media site you can log in and contact Pampers customer service.

Customer Service Email

You can contact Pampers customer service by email, but you can also contact community members using the online forum.

If you have a question about a lawsuit or financial issue, call Pampers customer service during office hours to find out current information or talk with an agent about a refund request.

Our Experience

Pampers customer service is only open Monday to Friday, so you cannot call on the weekends. If you call after hours you will be given an emergency number, which we’ve listed above, and a short message about the office being closed. The Gifts to Grow and corporate office are also closed on the weekends, so consumers who need to talk with a representative will have to make time during the weekdays.

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Rating: 2.0/5 (13 votes cast)
Contact Pampers Customer Service, 2.0 out of 5 based on 13 ratings
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37 Comments on “Contact Pampers Customer Service
  1. I bought a box of size 2 pampers. I’m not sure which brand of pampers they are but they hVe cookie monster Grover and Elmo on them. They also do not have the line that shows if they are wet. I’m very disappointed because they are defective. The right side of the diaper, when you open it up, sticks together and will not come apart unless you side your finger under it and then it rips. I tired to return them, but because I didn’t have the box the store couldn’t help me. I’d like my money back because I’m not satisfied with this product. Pampers are expensive and I expect them to be top notch when I purchase them. Please contact me to rectify this situation. I will send a picture if you need. Thank you

    • I also bought a box of what was suposed to me size 3 Pampers Diapers. When I brought home the box and opened them, I noticed they were a size 2, they had no wet indicator strip and they lining in the diaper was missing. I tried to put them on my little one as I spend almost 50$ on the box and walmart would not return them. They didnt hold anything at all. my lo soaked the whole diaper after one pee.
      I am very disapointed as this isnt my first issue with Pampers diapers. Please contact me about this matter.

  2. I am very so very disappointed in the quality pampers have now a days I bought a bag of pampers Gold nappies and the sticking on the pampers always come loose I never had a problem with this before and by this ways of quality pampers is making me driven to support other brands which I never done pampers was my number one brand.I never wanted to believe what the media said about it until I came across the same..I would like to know what can I do the jumbo pack is still full because I only took out 3 nappies and all three nappies is either the stickers comes off or the quality is bad by each minute my child urinate he makes his whole clothing wet..I will be waiting on your. Response

    Your faithfully
    Concern parent and greaT consumer of pampers

  3. Dear sir. I would like find out about pempers nappy. purchasing as a wholsale , pls looking forward ur reply. 07737595622. Thanks zayan

  4. Hi I have 2 kids one age 5 and the other age 7 months. I have been using pampers for my 5 year old until he was 2 years old I have neva had a problem with pampers I can keep him with 1 diaper for the day and his bum use to be dry and the diaper neva hanged but it use to be full u can feel da weight of the diaper as well as for my 7 month old I have been using pampers for her from the day she was born I had no problem its jus this months pack of diapers I am using lyk 7-8 diapers a day because wen she makes pee 1 tym her whole diaper swells and hangs. I am very dis satisfied because I neva had this problem with pampers before.

  5. I recently bought a large box of Pampers and have discovered that they are defective. The velcro tab on the right side does not appear to have been glued on well – they do not stick when I fasten the diaper and I have had to throw out at least ten of the diapers because they will not stay on. This is a box of Swaddlers, size 3. I no longer have the box, but the bag the diapers are in has a code on it. I have long been a loyal P&G customer. This is the first time I have been disappointed in one of Procter’s products, but the product is definitely faulty.

  6. Your sleep and play nappies are leaking and the gel is coming out. Can someone make contact with me please. I am upset about this

  7. I bought pampers cruisers recently size 6. I was using huggies but found pampers more affordable and like the powder smell:) and quality, has anyone had tabs rip off when putting diaper on baby? anyhow is there a policy on this? are they faulty? am i able to get some free diapers? more then one has ripped:( I contacted via email, no response yet should i call?

  8. Hello, I think I have to report the following accident so you know that your nappies could be improve even further: my 10 months old baby was found in the morning cover with bits of gel sticking everywhere from toes to hair. A few days before, a friend of mine was telling me the story of her child putting the nappy in the washing machine, and finding all her laundry and washing machine filled with gel coming from the inside of the nappy. So when I saw my baby, at least I knew where this gel was coming from. But I reckon a nappy shouldn’t burst during the night! My baby is rather a slim baby (8kgs) and I was using the size 4. I’ve heard of nappies leaking more than once, but never of nappies loosing their contents! No need to tell you that the gel was a nightmare to peal of her body, clothes and bed sheets, falling even onto the carpet… Such a shame as I was starting to believe that Pampers was better than other brands!! Hopefully, it won’t happen again. Regards, Jeanne

  9. Bought 2 pkts of Pampers for my grandchild, the worst quality i have ever come across, no elasticity in the diaper on the top by the waist, making it very loose and flimsy. The strips feel like they not going to reseal. Francious the worst person to speak to, doesnt even bother to call you back. Asked for a sample pack before we bought the product and was told they dont offer sample packs. So much for a well known Company. They not calculating how much money i would spend for the next 18-24months on Pampers if they listen to customer needs and complaints and follow up on all the concerns raised. So i guess your baby’s comfort is not there priority. Wonder if anyone will bother to contact us. Lets see Proctor & Gamble.

  10. I recently just bought a large box of size 2 pampers i go to open it an there were no size 2 it was newborn the box even says size 2 i had no money to buy more so i got stuck using small dipars because they were the wrong size i tryed to return then for a different box but i have no recpit im very upset about this

  11. Tonight at 22h00 I had to change my 4 month old baby into new dry clothes because he was soaking wet!! The normal pampers didn’t even last 4 hours, then I bought Pampers Premium. But 4h00 in the morning my son wakes up soaking wet and then he is completely awake because of it! The pampers website suggested that I use a bigger size, which I did and still my baby wakes up soaking wet through the night. I don’t mind paying extra for nappies but then I expect quality! Because of pampers my poor baby’s sleep is being disturbed!! Pampers should be ashamed that they vant deliver on their promise to keep your baby dry. I will never suggest pampers to anyone, because it is pathetic that I have to pay so much for such poor quality!! Pampers should seriously re-evaluate the quality of their nappies!!
    I’m past upset!

  12. I have been using pampers from the time my son was born and now he is 7 months old and from last month i have been having problems with the boxes i have been buying from the games stores,the velcros are reject and some are damaged,baby only sleeps 2 times in a month without wetting the cot,the diapers are not lasting even 6 hours how is that when i taught pampers is the best and what happen to 12 hours dryness.

  13. I have a complaint, I’ve been using pamper since 2007 for my first born but now the quality is not the same. I always buy pamper ECONOMY box but some of them don’t have that strip to fusen the nappy and the does not hold the urine anymore everymoring my Son wakes up wet with a busted nappy.

    Please forward an email when I can log a complain

  14. I have been using pampers for many years but recently have been very unhappy. For the last 4 months my son has been in size 2 pampers cruisers, it never fails, every box I buy, there are size 1 diapers mixed within the size 2 diapers, which I cannot use because they are too small. It is wasting money because I am not receiving the amount of diapers I am paying for. I am thinking about switching brands due to this happening EVERY time I buy a box. How does this happen, and how about refunding me the diapers I am owed!

  15. What chemical has recently been added or what has changed in your pampers?? We have used only pampers on our children and suddeny my third born has developed a serious chemical burn on her bottom. I have never expirenced such a horrible reaction. At first I thought it was a diaper rash so I was keeping her clean and dry by changing her diaper more. It seemed to get worse and worse for two weeks untill I realized it was the diapers causing her skin to become very inflamed and eventualy peel off. Our family has purchased only pampers since our first daughter was born in 2007, so continually for over 6 and a half YEARS we have spent our presious money on your product that works out to be at least $45 a month a year $540 so for 6 and a half years that works out to be $3510. That is a rediculous amount of money to us to only be burned litterally! Whats even worse is the exact chemical used making pampers is not listed. So my baby has to just suffer untill it gets better on its own. I wish I could return the other half of the huge box I have remaining because I certainly will not give them to another child so they get burned. So dissapointed, Karen

  16. Hello
    I have used Pampers most of the time for all of my children, but recently I have had issues with the tabs ripping off while I am diapering my youngest. This causes the diaper to no lo her be use able as it will not be able to fasten. The worst was a pack of 26 cruisers were the tabs came off of 6 of the diapers. I normally use the 12 hour protection diapers but thought I would give the cruisers a try. Never again. Also this has happened on occasion with the 12 hour protection diapers.
    Not sure what I will do, but having diapers that are of no use is costly.
    Lori

  17. we bought a box of pampers active baby size 6 and ever since the first nappy my baby pants have been wet even the littlest of urine leaks through so im not to sure if its a default or if thats the quility of the pampers size 6 nappies please respond back

  18. Hi I am very dissapointed in the pampers premium care newborn and baby that is 2 months old, every time she urinates her whole clothing get wet and trust me its not because the diaper is left on too long this is a 10 minute job that I have to see to everyday I am realy highly upset and dissapointed, is there anyway you people can assist me. Thank you Samantha

  19. I bought some pampers bottles from Wal-Mart and within a month all the paint for the oz marks is gone they were nice for the month or so that they lasted but expected higher quality

  20. I wanted to bring attention that I recently purchased a value pack of Pampers Baby Dry size 2 from Babies R US and so far 8 of the side sticky flaps have torn off making the diaper unusable.. my daughter will be turning 5 months in 2 weeks and I have been using baby dry’s since birth. While I tried several diaper brands the first month, I fell in love with Pampers and recommend them to all my girlfriends. However, I am very disappointed with this pack. Hope this will not happen anymore within this pack and hopefully not with any others.
    Thank you for your time.
    Sincerely,
    A dissapointed customer

  21. I wanted to share an experience I recently had using your product and the disappointment I had in the quality control. I purchased an economy pack of size one diapers as I had used your product in the newborn size and loved the wetness indicator. I noticed after several uses that the indicator was not working. After further inspecting i realized it was printed or manufactured on the back side of the diaper, not the front where it is actually needed. Not only was one pack like that but all three, Quit a disappointment,. Also you ask for date of birth here on your website but the year doesn’t go past 2005… Think that should be updated.
    disappointed customer

  22. Pampers r a joke. Aldi and lidil r better and cheaper.u can’t get through to any of the 400 coustomer numbers.a rip off no even filling in the nappies.

  23. I bought 2 huge boxes of Pampers Baby Dry Diapers Size 4 Economy Pack Plus 192 Count. I opened both boxes to put the diapers away therefore can’t return either of them. When I changed my daughter after a nap the entire side seam of the diaper had come apart and the material inside the diaper was on my child’s skin. I have pictures but can’t upload them to this page. I am very upset and concerned after this incident. I do not know what harmful chemicals my child was exposed to and obviously do not want to run the risk of a reoccurrence. Additionally I wasted a lot of money on defective diapers that can’t be returned. Please contact me in regards to the chemicals used within the diapers and their effect on skin as well as how pampers will rectify this situation. Thank you.

  24. i bought a box of pampers baby dry dipaers and they were leacking dye or something im not very happy with what happened since my daughter already has medical problems last thing i need is for this stuff to make her worse… i throw the box of diappers away becuase i wasnt going to use them on her again but that is money wasted down the drain that i dont have now. PLEASE fix this problem …

  25. I always thaught pampers was the best but I have been having problems with the sleep and play number 5 range.my baby is wet after an hour .

  26. I went with my daughter-in-law to exchange pampers at Target for a larger size. I had bought her several boxes before the baby was born, as had other family and friends. However, apparently we had two boxes that were not bought at Target and they would not exchange them. Trudged over to Toys R us, waited in a long line, again, to be told the same thing. We have no idea where the diapers were bought. So what are we supposed to do now. Guess we will try Walmart. I guess I haven’t had to return something in a long time as I had no idea the policy had so changed. Very frustrating! And, of course, with all the instant media, complaints have gone out quickly. We are recommending diapers be bought one box at a time, and please no Pampers for gifts! Being stuck with $80 worth of diapers the bbaby no longer fits is unacceptable, especially as they are on a budgeted income. Suggestion?

  27. My son has had a rash on his waist line for the past month and a half. I took him to the first doctor a month ago who could not specify the reasoning for the rash and concluded that it could perhaps be an irregularity in his body. The doctor then gave my son medication which should have taken the rash away however a month has passed and the rash is still persistent. i took my son back to the doctor who examined him and concluded that due to the fact that the medication is not working and that the rash is only in the waist area that it could be the nappies that is causing the rash.I called the pampers customer care line to address the problem however my complaint was not even acknowledged,the consultant said that i should go back to the doctor at my own expense and run tests on my son before they can acknowledge my complaint and in the interim there is nothing that can be done. i requested to speak to her manager and a reference for the call and she said non is available shortly after she dropped the line while i was still speaking. I have been using pampers from the time my son was born and he is now 1 year 5 months i cant believe that customer receive this kind of treatment.My son was using size 6 and the consultants name is Thembisa Nzanze,my call was at 09:20 on the 13/12/2013.

    • I wrote a review on the 13 December 2013 to complain about the product as well as the bad customer service i received from the call center. We are now full into the new year and i have recieved no even a phone call as acknowledgement of my complaint, so im left feeling like its of no importance. I am astonished but this unproffessionalism at each turn I take.

  28. We bought a box of size 3 swaddlers. I noticed black splotches inside the diapers on the waist band and the inner pad. I don’t know if the splotches are mold or ink? there are no signs of water damage on the box and the bags are sealed. please explain what is going on?

  29. Your products are great but too expensive.Do you think we can get some free samples???We use a size 6 right now.Thank you very much in advance.

  30. I am noticing that my baby has chemical burns and we are very consistent n careful not to leave diaper long but still she burns. Pampers Premium 4 is disappointing me.

  31. Good day. I have used pampers with my daughter so when i had my son that was my first choice as my son gets a rash from another brand. Pampers is expensive so obviously one expects quality. With each nappy change my baby has the gel on his buttocks as well as between his legs. I examined the nappy but there no sign as to why this is happening. It seems this only happens when the nappy is wet. Even after just one pee and i know that cant be right. I’ve tried returning it to the store but was told to lay a complaint on your site as the bags was opened. Unfortunately i cant buy another bag. Imagine waking from a nights rest only to find your bed covered in gel. Please contact me urgently
    Regards

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