Contact Pampers Customer Service

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Contacting Pampers Customer Service Center

Pampers is a diaper company operating under the Procter and Gamble corporate umbrella. The product line is higher-end than other diaper brands like White Cloud or Luvs, which means higher cost. There is some debate about whether higher cost diapers are more effective than more affordable brands. The choice of diaper brand tends to be personal with some parents just preferring one brand to another.

Contact Info:

The contact information provided on the Pampers customer service page is pretty detailed. Click the Contact Us link at the bottom of the page for a complete list of current means to contact an agent.

Phone Contact Numbers

The Pampers customer service center is open Monday to Friday from 8 AM to 8 PM ET.

  • Pampers Phone Number: 1-800-726-7377
  • Gifts to Grow: 1-866-661-0671
  • Corporate: 1-513-983-1100
  • Medical Emergencies: 1-513-636-5117

Mailing Address

There is no official address for the Pampers customer service department, but you can contact Procter and Gamble corporate with all your compliments and complaints.

Procter and GambleAttn: Pampers Customer ServiceOne Procter and Gamble PlazaCincinnati, OH 45202

Official Website

The Pampers website, located at, is dedicated to the consumer who wants to learn more about diapers, baby and normal growth, play and activity. The site is nothing more than a collection of product descriptions, articles on parenting for all stages of childhood and information on the Gifts to Grow program.

Social Media

Head over to your favorite social media website for up-to-date news and offers from Pampers. If you have an account on the social media site you can log in and contact Pampers customer service.

Customer Service Email

You can contact Pampers customer service by email, but you can also contact community members using the online forum.

If you have a question about a lawsuit or financial issue, call Pampers customer service during office hours to find out current information or talk with an agent about a refund request.

Our Experience

Pampers customer service is only open Monday to Friday, so you cannot call on the weekends. If you call after hours you will be given an emergency number, which we’ve listed above, and a short message about the office being closed. The Gifts to Grow and corporate office are also closed on the weekends, so consumers who need to talk with a representative will have to make time during the weekdays.

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Rating: 2.2/5 (24 votes cast)
Contact Pampers Customer Service, 2.2 out of 5 based on 24 ratings
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146 Comments on “Contact Pampers Customer Service
  1. I bought a box of size 2 pampers. I’m not sure which brand of pampers they are but they hVe cookie monster Grover and Elmo on them. They also do not have the line that shows if they are wet. I’m very disappointed because they are defective. The right side of the diaper, when you open it up, sticks together and will not come apart unless you side your finger under it and then it rips. I tired to return them, but because I didn’t have the box the store couldn’t help me. I’d like my money back because I’m not satisfied with this product. Pampers are expensive and I expect them to be top notch when I purchase them. Please contact me to rectify this situation. I will send a picture if you need. Thank you

    • I also bought a box of what was suposed to me size 3 Pampers Diapers. When I brought home the box and opened them, I noticed they were a size 2, they had no wet indicator strip and they lining in the diaper was missing. I tried to put them on my little one as I spend almost 50$ on the box and walmart would not return them. They didnt hold anything at all. my lo soaked the whole diaper after one pee.
      I am very disapointed as this isnt my first issue with Pampers diapers. Please contact me about this matter.

      • I bought a box of pampers size 2 and the tabs are coming off. Never had this problem before and usually love Pampers.

    • I’ve been buying pampers since my son was born 1 1/2 years ago.. Well lately I’ve been useing swaddlers, baby dry and the overnight ones. I guess I have two problems… The first is my son is peeing right through the diapers. I’m not sure what I should do. Second is today I brought a box of the overnight diapers and it seems like they package it wrong because they feel and look like the baby dry ones. Not what I wanted. Please get back to me ASAP… Thank u

    • I recently purchased a large box of Pampers Baby Dry size 4 from Tescos and so far 6 of the side sticky flaps have torn off making the diaper unusable..
      My son is now one and I have been using baby dry’s since birth. While I tried several diaper brands the first month, but went with Pampers and recommend them to all my friends/family. However, I am very disappointed. I still have the nappies and photos of the nappies, if you should need them. I look forward to hearing from you.

    • I have had the same thing happen to me. I bought the pampers size five. The right side stick then rips when I try to open it. And on top of it all they made my daughter brake out in a horrible rash.

  2. I am very so very disappointed in the quality pampers have now a days I bought a bag of pampers Gold nappies and the sticking on the pampers always come loose I never had a problem with this before and by this ways of quality pampers is making me driven to support other brands which I never done pampers was my number one brand.I never wanted to believe what the media said about it until I came across the same..I would like to know what can I do the jumbo pack is still full because I only took out 3 nappies and all three nappies is either the stickers comes off or the quality is bad by each minute my child urinate he makes his whole clothing wet..I will be waiting on your. Response

    Your faithfully
    Concern parent and greaT consumer of pampers

  3. Dear sir. I would like find out about pempers nappy. purchasing as a wholsale , pls looking forward ur reply. 07737595622. Thanks zayan

  4. Hi I have 2 kids one age 5 and the other age 7 months. I have been using pampers for my 5 year old until he was 2 years old I have neva had a problem with pampers I can keep him with 1 diaper for the day and his bum use to be dry and the diaper neva hanged but it use to be full u can feel da weight of the diaper as well as for my 7 month old I have been using pampers for her from the day she was born I had no problem its jus this months pack of diapers I am using lyk 7-8 diapers a day because wen she makes pee 1 tym her whole diaper swells and hangs. I am very dis satisfied because I neva had this problem with pampers before.

  5. I recently bought a large box of Pampers and have discovered that they are defective. The velcro tab on the right side does not appear to have been glued on well – they do not stick when I fasten the diaper and I have had to throw out at least ten of the diapers because they will not stay on. This is a box of Swaddlers, size 3. I no longer have the box, but the bag the diapers are in has a code on it. I have long been a loyal P&G customer. This is the first time I have been disappointed in one of Procter’s products, but the product is definitely faulty.

  6. Your sleep and play nappies are leaking and the gel is coming out. Can someone make contact with me please. I am upset about this

  7. I bought pampers cruisers recently size 6. I was using huggies but found pampers more affordable and like the powder smell:) and quality, has anyone had tabs rip off when putting diaper on baby? anyhow is there a policy on this? are they faulty? am i able to get some free diapers? more then one has ripped:( I contacted via email, no response yet should i call?

  8. Hello, I think I have to report the following accident so you know that your nappies could be improve even further: my 10 months old baby was found in the morning cover with bits of gel sticking everywhere from toes to hair. A few days before, a friend of mine was telling me the story of her child putting the nappy in the washing machine, and finding all her laundry and washing machine filled with gel coming from the inside of the nappy. So when I saw my baby, at least I knew where this gel was coming from. But I reckon a nappy shouldn’t burst during the night! My baby is rather a slim baby (8kgs) and I was using the size 4. I’ve heard of nappies leaking more than once, but never of nappies loosing their contents! No need to tell you that the gel was a nightmare to peal of her body, clothes and bed sheets, falling even onto the carpet… Such a shame as I was starting to believe that Pampers was better than other brands!! Hopefully, it won’t happen again. Regards, Jeanne

  9. Bought 2 pkts of Pampers for my grandchild, the worst quality i have ever come across, no elasticity in the diaper on the top by the waist, making it very loose and flimsy. The strips feel like they not going to reseal. Francious the worst person to speak to, doesnt even bother to call you back. Asked for a sample pack before we bought the product and was told they dont offer sample packs. So much for a well known Company. They not calculating how much money i would spend for the next 18-24months on Pampers if they listen to customer needs and complaints and follow up on all the concerns raised. So i guess your baby’s comfort is not there priority. Wonder if anyone will bother to contact us. Lets see Proctor & Gamble.

  10. I recently just bought a large box of size 2 pampers i go to open it an there were no size 2 it was newborn the box even says size 2 i had no money to buy more so i got stuck using small dipars because they were the wrong size i tryed to return then for a different box but i have no recpit im very upset about this

  11. Tonight at 22h00 I had to change my 4 month old baby into new dry clothes because he was soaking wet!! The normal pampers didn’t even last 4 hours, then I bought Pampers Premium. But 4h00 in the morning my son wakes up soaking wet and then he is completely awake because of it! The pampers website suggested that I use a bigger size, which I did and still my baby wakes up soaking wet through the night. I don’t mind paying extra for nappies but then I expect quality! Because of pampers my poor baby’s sleep is being disturbed!! Pampers should be ashamed that they vant deliver on their promise to keep your baby dry. I will never suggest pampers to anyone, because it is pathetic that I have to pay so much for such poor quality!! Pampers should seriously re-evaluate the quality of their nappies!!
    I’m past upset!

  12. I have been using pampers from the time my son was born and now he is 7 months old and from last month i have been having problems with the boxes i have been buying from the games stores,the velcros are reject and some are damaged,baby only sleeps 2 times in a month without wetting the cot,the diapers are not lasting even 6 hours how is that when i taught pampers is the best and what happen to 12 hours dryness.

  13. I have a complaint, I’ve been using pamper since 2007 for my first born but now the quality is not the same. I always buy pamper ECONOMY box but some of them don’t have that strip to fusen the nappy and the does not hold the urine anymore everymoring my Son wakes up wet with a busted nappy.

    Please forward an email when I can log a complain

    • I Mrs Pat Naidoo, take care of my grandson who is 11months old . I use no. 4 pampers and every time he passes stools it comes out through the diaper and messes he’s clothes. Not as advertise about leakage and I am very disappointed with the diapers. I would really appreciated a feedback

      Kind regards
      Pat Naidoo

  14. I have been using pampers for many years but recently have been very unhappy. For the last 4 months my son has been in size 2 pampers cruisers, it never fails, every box I buy, there are size 1 diapers mixed within the size 2 diapers, which I cannot use because they are too small. It is wasting money because I am not receiving the amount of diapers I am paying for. I am thinking about switching brands due to this happening EVERY time I buy a box. How does this happen, and how about refunding me the diapers I am owed!

  15. What chemical has recently been added or what has changed in your pampers?? We have used only pampers on our children and suddeny my third born has developed a serious chemical burn on her bottom. I have never expirenced such a horrible reaction. At first I thought it was a diaper rash so I was keeping her clean and dry by changing her diaper more. It seemed to get worse and worse for two weeks untill I realized it was the diapers causing her skin to become very inflamed and eventualy peel off. Our family has purchased only pampers since our first daughter was born in 2007, so continually for over 6 and a half YEARS we have spent our presious money on your product that works out to be at least $45 a month a year $540 so for 6 and a half years that works out to be $3510. That is a rediculous amount of money to us to only be burned litterally! Whats even worse is the exact chemical used making pampers is not listed. So my baby has to just suffer untill it gets better on its own. I wish I could return the other half of the huge box I have remaining because I certainly will not give them to another child so they get burned. So dissapointed, Karen

  16. Hello
    I have used Pampers most of the time for all of my children, but recently I have had issues with the tabs ripping off while I am diapering my youngest. This causes the diaper to no lo her be use able as it will not be able to fasten. The worst was a pack of 26 cruisers were the tabs came off of 6 of the diapers. I normally use the 12 hour protection diapers but thought I would give the cruisers a try. Never again. Also this has happened on occasion with the 12 hour protection diapers.
    Not sure what I will do, but having diapers that are of no use is costly.

  17. we bought a box of pampers active baby size 6 and ever since the first nappy my baby pants have been wet even the littlest of urine leaks through so im not to sure if its a default or if thats the quility of the pampers size 6 nappies please respond back

  18. Hi I am very dissapointed in the pampers premium care newborn and baby that is 2 months old, every time she urinates her whole clothing get wet and trust me its not because the diaper is left on too long this is a 10 minute job that I have to see to everyday I am realy highly upset and dissapointed, is there anyway you people can assist me. Thank you Samantha

  19. I bought some pampers bottles from Wal-Mart and within a month all the paint for the oz marks is gone they were nice for the month or so that they lasted but expected higher quality

  20. I wanted to bring attention that I recently purchased a value pack of Pampers Baby Dry size 2 from Babies R US and so far 8 of the side sticky flaps have torn off making the diaper unusable.. my daughter will be turning 5 months in 2 weeks and I have been using baby dry’s since birth. While I tried several diaper brands the first month, I fell in love with Pampers and recommend them to all my girlfriends. However, I am very disappointed with this pack. Hope this will not happen anymore within this pack and hopefully not with any others.
    Thank you for your time.
    A dissapointed customer

  21. I wanted to share an experience I recently had using your product and the disappointment I had in the quality control. I purchased an economy pack of size one diapers as I had used your product in the newborn size and loved the wetness indicator. I noticed after several uses that the indicator was not working. After further inspecting i realized it was printed or manufactured on the back side of the diaper, not the front where it is actually needed. Not only was one pack like that but all three, Quit a disappointment,. Also you ask for date of birth here on your website but the year doesn’t go past 2005… Think that should be updated.
    disappointed customer

  22. Pampers r a joke. Aldi and lidil r better and cheaper.u can’t get through to any of the 400 coustomer numbers.a rip off no even filling in the nappies.

  23. I bought 2 huge boxes of Pampers Baby Dry Diapers Size 4 Economy Pack Plus 192 Count. I opened both boxes to put the diapers away therefore can’t return either of them. When I changed my daughter after a nap the entire side seam of the diaper had come apart and the material inside the diaper was on my child’s skin. I have pictures but can’t upload them to this page. I am very upset and concerned after this incident. I do not know what harmful chemicals my child was exposed to and obviously do not want to run the risk of a reoccurrence. Additionally I wasted a lot of money on defective diapers that can’t be returned. Please contact me in regards to the chemicals used within the diapers and their effect on skin as well as how pampers will rectify this situation. Thank you.

  24. i bought a box of pampers baby dry dipaers and they were leacking dye or something im not very happy with what happened since my daughter already has medical problems last thing i need is for this stuff to make her worse… i throw the box of diappers away becuase i wasnt going to use them on her again but that is money wasted down the drain that i dont have now. PLEASE fix this problem …

  25. I always thaught pampers was the best but I have been having problems with the sleep and play number 5 baby is wet after an hour .

  26. I went with my daughter-in-law to exchange pampers at Target for a larger size. I had bought her several boxes before the baby was born, as had other family and friends. However, apparently we had two boxes that were not bought at Target and they would not exchange them. Trudged over to Toys R us, waited in a long line, again, to be told the same thing. We have no idea where the diapers were bought. So what are we supposed to do now. Guess we will try Walmart. I guess I haven’t had to return something in a long time as I had no idea the policy had so changed. Very frustrating! And, of course, with all the instant media, complaints have gone out quickly. We are recommending diapers be bought one box at a time, and please no Pampers for gifts! Being stuck with $80 worth of diapers the bbaby no longer fits is unacceptable, especially as they are on a budgeted income. Suggestion?

  27. My son has had a rash on his waist line for the past month and a half. I took him to the first doctor a month ago who could not specify the reasoning for the rash and concluded that it could perhaps be an irregularity in his body. The doctor then gave my son medication which should have taken the rash away however a month has passed and the rash is still persistent. i took my son back to the doctor who examined him and concluded that due to the fact that the medication is not working and that the rash is only in the waist area that it could be the nappies that is causing the rash.I called the pampers customer care line to address the problem however my complaint was not even acknowledged,the consultant said that i should go back to the doctor at my own expense and run tests on my son before they can acknowledge my complaint and in the interim there is nothing that can be done. i requested to speak to her manager and a reference for the call and she said non is available shortly after she dropped the line while i was still speaking. I have been using pampers from the time my son was born and he is now 1 year 5 months i cant believe that customer receive this kind of treatment.My son was using size 6 and the consultants name is Thembisa Nzanze,my call was at 09:20 on the 13/12/2013.

    • I wrote a review on the 13 December 2013 to complain about the product as well as the bad customer service i received from the call center. We are now full into the new year and i have recieved no even a phone call as acknowledgement of my complaint, so im left feeling like its of no importance. I am astonished but this unproffessionalism at each turn I take.

  28. We bought a box of size 3 swaddlers. I noticed black splotches inside the diapers on the waist band and the inner pad. I don’t know if the splotches are mold or ink? there are no signs of water damage on the box and the bags are sealed. please explain what is going on?

  29. Your products are great but too expensive.Do you think we can get some free samples???We use a size 6 right now.Thank you very much in advance.

  30. I am noticing that my baby has chemical burns and we are very consistent n careful not to leave diaper long but still she burns. Pampers Premium 4 is disappointing me.

  31. Good day. I have used pampers with my daughter so when i had my son that was my first choice as my son gets a rash from another brand. Pampers is expensive so obviously one expects quality. With each nappy change my baby has the gel on his buttocks as well as between his legs. I examined the nappy but there no sign as to why this is happening. It seems this only happens when the nappy is wet. Even after just one pee and i know that cant be right. I’ve tried returning it to the store but was told to lay a complaint on your site as the bags was opened. Unfortunately i cant buy another bag. Imagine waking from a nights rest only to find your bed covered in gel. Please contact me urgently

    • I too have issues with Pampers and returning an opened bag. I hope they will do something about this because I am debating on filing a complaint with BBB. I have a picture to prove the mess it caused us. There were this huge puddle that the diaper did not soak up. This is sad.

  32. Good Day

    I am so disappointed in the quality of the pampers nappies..I bought a pack of pampers nappies for my 3 month baby. just to come across that a few of the nappies in the pack has no lactic in it,leaving my baby socking wet after she wets herself. A nappy is suppose to leave my baby dry to leave everything socking wet…I have been using pampers for a very long time I trust the brand..but after this it leaves me very concerned as a parent

    From Charlene Concerned parent.

  33. so what is their email address? IE6 dosen’t work with ther browser.
    I was trying to get a sample to see if my daughter could use it.

    but the browser just locks up. I can’t update my 2002 computer nor buy a new one as I’m on a fixed income.
    (Blough rhymes with how)

  34. I LOVE this product! It gives great protection, at a really great price! Even overnight, when my son’s diaper is full, it never leaks! It is honestly the best brand of diapers I have ever used. There are always great coupons for them, and I love the sensitive collection. They are the only brand i’ll ever use!!

  35. I have 4 children under the age of 4 who either use pampers diapers or pampers easy ups. Since they were all born pampers have been my number one choice for diapers, but lately I’m completely unsatisfied with your diapers! I use pampers swaddlers on my two youngest and the last 2 packs I’ve bought have been defective I’ve never had this problem until lately but the tabs keep falling off or they just don’t want to come apart. After the first 2 diapers I was completely annoyed because like I said I have 4 children and as any mother knows diapers are expensive! I’ve had to throw away more diapers from the tabs falling off then actually being able to put them on my babies! I would greatly appreciative if someone could contact me about this matter

  36. Hi i m very disaapointed with your product since my son was born i ve been using pampers for him lately i m no longer happy with ur products the last two packs of nappies dnt last for two hours before it gets full its already torn and those little things inside i dnt wat you call them they are like gels they come out and i m totally unhappy.

  37. Good day.We used pampers with my first born and now with my second born also but now I’m not happy.All the nappies we were using now is there in the pack more then 3 that is duts we don’t now wat to do about it so please if there is somebody that kan awser me or mail me to tel me wat I stand to do

  38. I purchased pamper diapers for all six of my kids and never had a problem. I purchased a box of size 6 diapers and none of diapers had the elastic strap. Im a single mother and cant afford to lose out on a whole box of diapers. Walmart said they were unable to return the box because it was opened. Honestly im very disappointed.

  39. I am one angry and disapointed mother since 2012 I have use pampers but recently my child develop rash ans so badly burn on his skin when you compare some pampers they don’t even have the same name of pampers on it and logo Please can someone phone me on your product I am not happy and pick up serious problems with your product on my baby skin the diapers I brought state its pampers but comparing it to another pamper diaper its not even the same and cause lots of rash and skin decease on my baby skin I want an explanation and assistanc

  40. During the ASDA baby event I bought 5 boxes of sensitive nappies. I am so disappointed with the quality it leaks through every time. I called the customer services and they told me they will send me some vouches to replace the nappies I have used however, it’s been 4 weeks and I haven’t received anything. If people are purchasing an expensive brand of nappies then they naturally expect the nappies to have good absorbance. Very disappointed

  41. I have been unhappy with your diapers lately and I have had to switch to huggies. I still use your wipes and I am disappointed that typing in the codes for rewards is not working after I have spend so much time trying to get it to work. The codes are not expired however they are hard to read but I still spent the time to try and type it is ever which way.

  42. I’m very disapointed wit pampers my baby is 6momth old n I use sleep n play diapers 4 n da pee wet her clothes n da stickers are cum out pampers are nt cheap

  43. I have beenusing Pampers Swaddlers pretty much exclusively send my baby was born in December. I love these diapers. Although I’m sad to saythat my baby is close to out growing size 2 and I notice size 3 does not have the wet detector stripe. Why is it that it stops at size 2? I love the wet detector strip it really helps when my husband and daughter check my sons diaper because they’re not very good at checking it the usual way.

  44. I Have Tried Many Products None SeeM To Be Working.For My Little One I Have Bought 2 Different Kind Of Pampers But They Gave Him A Bad Rash On Legs And Sides . I Used Pampers Swaddlers At Birth They Worked Great But I Don’t Want To Spend 50$ On Diapers When The Past Month I Done Spent Almost 100$ On Your Product. I Would Appreciate A Reply From Pamper. Thank you

  45. Your overnight diapers are amazing! My 9 month old daughter had a problem with wetting the bed at night. We tried alot of other overnight diapers from many different brands but nothing seemed to hold until we tried Pampers. We our hooked on all of your products!

  46. I’ve recently purchased a box of baby wipes and they did not have the peel off tag which easily dried up my wipes. It was definitely an inconvenience as I had to either use a pair of scissors or hand to pry open the package of wipes. If you can look into this matter that would be greatly appreciated.

  47. The wipes I’ve purchased do not have a peel off tag. This was an issue as the wipes easily dried up often. Is this considered to be a defective box of baby wipes? Please let me know.

  48. I recently bought a box of size 1 swaddlers supposedly containing 35 diapers as advertised on the package. I was using these diapers to make mini diaper centerpieces for a baby shower for my son and daughter-in-law’s first child. Imagine my disappointment when I counted the diapers, only to discover there were only 33. I know that’s only 2 short but 2 missing in every package can add up quickly. I have always used and recommended Pampers products so I am hopeful that they will address my concern and rectify the issue.

  49. I have had issues before where the tab comes away from the nappy when trying to fasten, but only once in a while. However, the latest pack I bought I have had 3 so far. I am using the Pampers Baby Dry 4+ range.
    I’m unhappy at having so many unusable nappies in one pack.
    I look forward to hearing from you.

  50. I have used pampers since my oldest child was born in 1999. I’m on my third child and have had no problems until now. The tabs keep coming off on right side…so that diaper has to be thrown away. Pampers cost to much to toss out 1/4 of the box. Also this is my first son but he often wakes up with wet clothes so I have moved up a size but it is.still happening and size 6 big as you go. He just turned 2 and is not ready to potty train so I dnt kno what to do about going up a any more as he continues to grow. Sorry quality has gone down dramatically

  51. i just wanted to let you guys know what a wounderful diaper pamper are they are the only kind my child can use. but they are expencive excpecial with a min wsage job… i was just wounder if the was some kind of way i could get weekley coupons

  52. I don’t suspect there are many people out there that uses Pampers. If I could upload a picture to prove what I am about to post I would. My baby girl was only 4 days old and all we had with us were used cloth diapers one pack of Pampers. We opened and used one because we were out of cloth. Well it was minutes because we were packing up car to go see parents. There was this huge puddle underneath our baby and car seat, we were for sure the dogs pead there. Well then we remembered the dog was outside. We checked the diaper and it was wet but it was so cheap that it soaked nothing up. Again there was literally a puddle underneath her. Since the pack was opened we cannot return it. If I knew someone that used them I would give them to them for free. Anyways I do not suggest anyone to go but Pampers.

  53. Just bought a huge box of pampers swaddlers ! About 10 times as I was changing babies diaper the tabs come off:( having twins im really not liking to waste a clean diaper

  54. Very disappointed bought a box just yesterday the size 4, with cookie monster and Elmo on them. My husband was the first to put one on our son. The tab ripped off I thought he maybe was a little ruff. I tried 5 in a row and each one the tab ripped off. I bought them at Walmart full price. I think I’ll go back to Huggies. Thank you very much.

  55. Good day
    I truly hope that you guys at Pampers can assist me, my baby sister (32) is expecting her first baby after years of trying, if there is anyone on this planet that deserve to have a child it is her, she always have an open helping hand, she is a hardworking nurse always on her feet and still helping outside her work environment, Barbara has the most contagious smile and laugh, I would love to give her and the baby something great just to show how special she is in our lives and how we are so looking forward to the new addition to our family, unfortunately I do not have the funds at this stage to get her something special, that is why I am writing to you for much needed help please if you could maybe see a way to assist me with a Pampers gift for her and the baby boy who is on his way on the 27th October 2014, there is so many things she still needs for the baby and I thought If you could assist us with the Pampers in the first month that she would not have to buy them in the beginning and will leave her with some extra cash to spend on a stroller or a car seat for example, I really don’t want her to settle for second best because of her tight budget, and this gesture will definitely make a huge difference in the first month.
    I really appreciate that you took the time in reading my letter; I am also looking forward to your reply and hope that you could help me make this dream come true for her and her baby boy.

    Best Regards
    Kari Vorster

  56. Good morningIve changed from huggies to pampers active baby and though I have found that pampers is a much better nappy Ihave had promblems with it nothing terrible like I had with huggies but recently had gel leaking from nappy.that my baby is covered in the wet gel crystals. This is the fourth time this has happened and I change baby every 4 hours and immeadetly when he wakes up in the morning.

  57. I purchased a case of pampers 12 hour dry size 1 diapers for my daughter, not only did they not keep her dry for 12 hours but she leaked out the top back of the diapers after only and hour. I had to use the entire case of diapers that she leaked out of almost all of them. Not only pee all over the place but poop too. I will not be buying any pampers diapers for her in the future.

  58. I bought 2 huge boxes of Pampers Baby Dry Diapers For My NewBorn Economy Pack Plus 192 Count,pne of the side seam of the diaper had come apart and the material inside the diaper was on my child’s skin. im very disappointed i never hade this problem with pampers ive been using these with all my newborns Please contact me urgently

  59. I bought two boxes of pampers nappies new baby size two but when I opened the packets half of them where size ones and other half size two. As u can guess Im not happy about this as nappies are not cheap and I can’t take them back. I will continue using pampers as I find them better than other nappies as i work in a nursey and know majority of people use them and they are good on my baby no leaks or soreness but was told to let u know about your packaging.

  60. I want to be one of your distributor, but I don’t know how to go about that. please what are the things I need to do, I need you to give me any information about that

  61. I love the pamper natural clean and sensative wipes! I use them all the time. They are the only ones I can use. I would love to recieve coupns and free samples! I stopped buying the diapers becuase they got to expensive.

  62. I bought pampers sleep n play size 3 , and I was disapointed when I was puting it on my babay it teared on the side , and I just didn’t care I put on anaother one then I started noticing that my baby was getting some sort of a rash I didn’t understand why because I’ve been using pampers for 9 months , then I realised that this pack had a problem the nappies inside are of poor quality , some of them they tear up on the sides and others they have some kind of powder , I was quiet disapointed with this pack , I’ve never had a problem with pampers before .

  63. I’m writing today to let you know how much I love your products, i dont especially the swaddle. We dont have to worry about any spills over, and it fits my son perfectly.

  64. I recently purchased 2 big packs of 74 pack size 3 new baby nappies which state there ultra absorbant and pampers best product. Well please explain why their causing my child to be soaking through clothes in space of an hour and the sticky tags keep breaking off.
    Always have used pampers and this is my second chuld. To say im disappointed is a huge understatement

  65. I bought a pack of pampers and I have a problem with the sticky sides , they don’t open easily and when I pull it with a little force the sides tear. I’m very disappointed because pampers is the most expensive on the market and I expect value for money and 100% comfort for my baby……

  66. I bought a pack of pampers and its defective on the sticky sides , if I force it apart then it tears…..

  67. I purchased Pampers for my one year old in an attempt to keep him dry at night as the store brand leaks at night. I payed more money than I normally would…almost double! They seemed to be working better but the halfway through the package the diapers started falling apart when I put them on. The tabs just pull right off. I never had this happen with any diapers. I love how the diapers work but will not be buying any more as it is a waste of my money to just have them fall apart.

  68. I coupon to try to make ends meet. But it is so sad when people take all of the blinkies coupons from the stores to sell on instagram or facebook. Why not just leave it for people who will actually need to use them!!

  69. GOOD DAY,


  70. I have been using Pampers for my son since he was born and now 17 months old. Love your products both diapers and sensitive wipes. Pampers are more expensive than other brands, but do not like other brands. Never had any issues with the diapers until now. I bought a large box of baby dry size 4 and I am not even a quarter way through the box and I have had 4 to 5 diapers come apart on the inside, where that gel stuff gets everywhere. Again, never had any issues like this before, even when using these diapers through the night. This is not happening at night, when the diaper gets it fullest, just has happend randomly. I have been very disappointed with this box of diapers. Have you had other costumer issues about this lately?

  71. hi this is lisa power i bought a big box of size 6 and they would not stay close the tabes would not work i always buy them to lisa power 62 pioneer moncton nb e1g 1c9

  72. I just wanted to say that pampers is a wonderful brand. I just had my now born son and he goes quite frequently. Not once have we had any “oops he leaked”
    We are happy to have picked your brand!

  73. I have used pampers for the last four years with no complaints. But these last few months I have had to spend more money on diapers. The stickey tape does not stick or it tears off the nappy. Pampers is an expensive nappy and i am very disapointed. Feel like using another product.

  74. Hi My Name is Anna Santana,

    I recently had a baby boy on June 5th 2014 I wanted to let you know how much I love pampers products. My husband and I used pampers the day my son was born but when we ran out of diapers I was still on maternity leave so we had to grab what ever was the cheapest and that was huggies. Boy was that a horrible choice. The diapers did not hold anything and within one day of wearing the diapers my son was in about 7 different outfits through out the day due to the diapers. We made it our mission to get pampers and it was tight but we did and have not gotten anything else since the huggies insident.

    I love pampers and I tell all the parent in my classroom (I am a preschool teacher) to get pampers.

    Thanks Anna Santana

  75. I just recently switched to pampers from Huggies, one, because i had a really good price for them, and two, because i was having issues with my daughter peeing through them at night, they didnt hold much urine. And i now have fallen in love with pampers! Aftet faithfully using diapers with 2 babies, i had never thought i would find a better diaper. My only complaint is the tabs, but i am just glad i have found a good diaper, now if i can keep finding good coupons, i will stay loyal to Pampers :)
    Thank you Very much!

  76. Hello, ive used pamper cruisers on my daughter for a about a week and she got a very horrible RASH from it. So we switched her to pampers swaddlers and baby dry. Ive recently purchased a huge box of pamper swaddlers that has been having problems. The wetness indicater is not working. When my daughter pees on thw diaper the color DOES NOT CHANGE AT ALL. IM VERY DISAPOINTED BECAUSE I REALLY LIKED how it had the wetness indicator but now there is no point.. Please contact ne ASAP !

  77. I find your pop up commercial on the internet very offensive. The sound of a loud crying baby makes me jump every time. The shock factor only forces me to turn off the sound. This turns my subconscious off to pampers and every time it happens it only makes it worse. So if you are trying to make people jump away from your product you are doing a great job. As for me I find it a big turn off.

  78. I have two little ones , 13 months and 3 months we are proud supporters of papmepers the only diapers that work for our family. But recently I had an issue with a diaper it came from a size 2 package and my little one seemed to have leaked through I then realized there was some type of glue all over the diaper that made the diaper faulty and you could see the gel making it leak on to his pants.

  79. I bought 2 boxes of size 4 baby dry diapers. almost every diaper broke on the right side tape when putting the diaper on, there was a defect in the boxes. I called pampers and they send me 2 x 3.00 coupons…. wow,,,,, almost insulting after spending 60.00 plus taxe on diapers that are defect. And with all the diapers you buy you think they could replace the boxes… i had the receipt, lot numbers etc. very very disappointed I left a message for a supervisor to call and never got a call back,,

  80. I have never had a problem with pampers diapers. I’ve been using them for a few years now. Prices are reasonable, lots of different types to choose from, and my kids don’t have any problems with them considering they have really sensitive skin like me. So I buy all the sensitive diapers and wipes and they are fantastic. I will always go with pampers.

  81. The Baby Dry diapers are the worst I’ve ever used. I have a 30# special needs child and these are the diapers given to us to use for him. I realize insurance is paying for them but I have to buy another brand for use everywhere except home. I cannot trust the Baby Dry diapers to keep him dry when he is in Preschool, therapy or just out and about. Very disappointing.

  82. I buy a box of pampers 74 nappys and they are crap the gel coms out every morning the baby wet and all he;s clothers are wet they are made in Poland got on packs will not buy any more they rubbish

  83. I recently bought a case of the Pampers size 2 diapers for My 4 month, 14 pound son. To say the least, this was the worst product for My son. 2 hours after My son fell asleep,he woke up soaked in his own urine. I have never been this displeased in a diaper brand.

  84. I’m also very disappointed in Pamper I thought I was the only one experiencing problems with the nappy, the pee leaks out the nappy at night and I have to get up at night and change my son including the beddings and the when the nappy is wet the gel sticks on my sons skin, trust me its not pleasant to wake a 2 year old up in the middle of the night cause he gets very crabby and screams. I tried other brands which is cheaper its actually better.

  85. I use Pampers size 4 for my son, it is the second pack that leaks and the gel comes out, I am not happy with this as Pampers is a well known brand. Please revert back to me asap on this email address.

  86. I’ve used your product for the last 18 months and I’m a single mom, is there anyway you can send me some coupons? If so I would appreciate it, thanks

  87. I’ve been using pampers for a few months now again after stopping using pampers because of the diapers gel falling out while in public.
    This is really embarrassing! I change my baby’s diaper every two hours at least and you advertise that the diaper keeps them dry for 12 hours?

    I started taking pictures of this.

    There is no email to contact you on for complaints.

    Please respond

  88. I have a complain about the pamper 4+ nappies. I’ve been using them for a while now but they keep tearing and its just gel everywhere u look. I bought a box from Makro Bloemfontein, Free state of 140 nappies and every single one of them keeps tearing. I don’t now what to do anymore. I use pampers cause its such a good quality nappy but since this keeps happening I don’t want to use them anymore. I paid R300 for the box but the nappies is no good. I need to change nappies every hour because of this. Please tell me what can I do. I don’t want to use another nappy but if this keeps happening you give me no choice.

  89. Hi last mnth I bought a box of pampers size 3 n for da past 2weeks I am noticing that wenever I change my baby there is gel all on her bottom n pvt part, this is the 1st tym it is happining very dissapointed, n just yesterday I bought a diffrent brand and dat brand don’t seem to be helping or keeping my baby dry

  90. I am very disappointed in the box of pampers cruisers size 5 I just purchased for my grandson that I babysit – my grandson came to me last night to be changed and he said it hurt, opening his diaper it was filled with the diapers filling. much of which went all over the sheet I was changing him on. I have a picture of the diaper as well as all of the filling that came out onto the sheet. this caused great irritation to our grandson, and my own palms started to itch much like that of installing fiber glass insulation. apparently this is the only way to contact you folks about this problem.. please also note my daughter-in-law says this happens from time to time – please let me know if this is an ongoing issue, and I paid over $35 for this box of diapers and I am not a happy grandma. October 1st 2014

  91. Hi we just recently bought a box of size 3 pampers and most of them are defective! Very dissapointed with the product as it is expensive and i expecr it to be the best! The right side when you open it sticks to the i side that when you try to open it it rips! We have samples here and i would like to send this to pampers so that they could see what they are making! And i would like my money back!

  92. Hi my name is Deborah I got some pampers brand at my local walmart and they broke my baby out in a rash I been using this brand for 10 month did you put anything different in them ? I really like this brand

  93. Hello I’m a mom of a 15 month year old boy an I’ve used your product since my little one was born, but just recently I’m having problems with wet nights I’ve tried to change size an also change comfort ie (active fit or dry night) etc I wondering if there is any thing you suggest as u do not want to change make as my son dose not have rashes with yours! But I’m not happy as I seen an advert on TV the other day saying that you will get 100% dry night with pampers and we haven’t had a dry night for 6 weeks now! Please don’t ignore my message, kind regards Kylie bickley

  94. I am so disappointed with my last pampers purchase. My daughter is 8 weeks and was wearing your size 1. I loved your diapers since I had received them while in the hospital. My boyfriend on the other hand was a fan of huggies. I went and purchased a huge box of you diapers. And for the first time everyone I pulled the tab it would rip. I’m not impressed and considered this to be a huge inconvenience. Just thought I’d let u know that your quality control failed me. What a waste of almost 50 bucks :(. A big expense for a new mom.

  95. My son is two months old. From the day he was born we used your diapers. He was born early so he was using the preemie size. Me and my husband loved them, never had an issue with them. When he got into newborn we started buying different brands just to see how my sons skin would react. Didn’t really find any I liked. Now, he is in size 1 as of yesterday. We were still using your diapers but now I’m not so sure we will be. The size 1 fits strange. Idk if it’s bc it’s a bigger size but they feel like they are made cheap and I went to pull the tap to fasten the diaper back and it completely came off! I thought, maybe it’s just this one bc things happen and ya get duds, NOPE! It happened the next 3 or 4 diapers!! So my husband and I picked up a pack a Luvs. I’m so disappointed bc I loved your diapers and now I’m unsure about them especially if I’m gonna spend $30 and not even get to use them. I just feel that’s a waste of money for a family of 3 living on a police officer salary. Very disappointment. .

  96. puchased a pack of pampers from local shopping mall in phoenix pampers sleep and play 11-25kg no.5.about 8 diapers snapped when i was putting on the diaper.was very disappointed with the product,and this is not the first time this has happened.its so disapointing that your product is so poorly made these days.and i do work on a monthly budget trying to give the best to my kids but these days your product is not the best but still very expensive.

  97. I recently bought the pampers premium care which I always do…currently I was so dissapointed and its the 4th nappy I had to waste 1st the stretchy side came off nw I have a problem of the nappy not sticking I have to say 4 me its a train smash coz pampers is the best nappy out there but now I think otherwise.

  98. Hi, I have a 2 month old and I put the pampers swaddled on him, I’m just pleased to say that I love these pampers swaddlers due to the fact that he moves alot and they really do keep him from wetting his clothes. No pee or poo ever come out. Just would like to say that I love your pampers products and pampers wipes very much. Thank you :)

  99. I have been using pampers for over two years. I love, love your pampers diapers. Best thing my children use since they have sensitive tushies. I have been using the swaddlers and the cruisers. They keep my babies from leaking out. Thank you for making such great diapers.

  100. I have been using pampers for a LONG time !! I have 3 girls ages 9 , 4 , and 11 months.
    I have had many issues but never wanted to complain, but recently I have had it with the defects!! the past 5 boxes of pampers cruisers that I have purchased have had many problems , the tabs are ripping off , the elastic on the sides stick and when you try to separate them the rip and I am not sure but I find they are not as absorbent as the use to be…. diapers are very expensive and I am fed up of having to throw out a bunch of new diapers because they were not well inspected through quality control. A VERY frustrated Mommy – November 14th 2014

  101. First off I’d love to congratulate you on making such awesome products. I used to be a die hard Huggies fan with my other 2 kids, I used the Huggies with my last baby and he had nothing but the worse rashes to the point of his bottom blistering and bleeding horribly. I started using pampers and pampers sensitive wipes they completely cleared him up with in a week. I’ve tried other diapers and they just don’t measure up the the quality of pampers, and the 12 hour dryness protection keeps my baby sound and dry till he wakes in the morning and never wakes up wet.
    However the tabs seem to be a major issue. I have wasted way too many diapers on either tabs, ripping off while closing the diaper, the Velcro square falls off or is missing, or even better diapers having no tabs on diapers at all.

  102. I have been using Pampers active since my baby turned 3 months.
    The last box active fit, size 4, is faulty, what can I do?
    should I send them to you?

    • Very disappointed with Pampers for falsely advertising Pampers active Jumbo packs or Premium Care value packs for R159.99 at Pick n Pay- (WESTERN CAPE) dated from the 27th October to 30th November & when I eventually went out of my way (21st November) to go buy this product, they tell me the special is no longer on & is priced at R199 a pack!What is going on with u advertisers & to advertise on the front page.??? ABSOLUTELY UPSET ABOUT THIS!

  103. I recently purchased a box off pamper acti fit size 4 and I have noticed they are producing a lot off crystals when my son has a wee in them there not cheap to buy and I won’t be buying you’re nappies again.

  104. Very disappointed I purchased three boxes of size four pampers and to my surprise none of the sides stick at all… I love pampers but this is crazy I need my money back… I tried to return but I didn’t have the boxes I set the all up in babies room out of box.

  105. I have been purchasing pampers for 20 months mow. I have two babies aged 8 months and 1,8mnths.The velcro strap seems to snap off so quickly,nappies have leaked and velcro fails to stick. I’m really disappointed with the pampers green pallet.

  106. I bought the size 4 baby dry pampers 180 count, they had sesame street character’s on them. we have been buying pampers since she was born, love your diapers. this box has let everything run through,and make a big mess in her clothes and bedding. I have noticed a big difference in the feel of the diaper, the look and the way they DO NOT keep her dry. What has happened, did you change something, well I do NOT LIKE them. please respond back.


  108. we have bought your diapers for a long time the last box we bought there where abought 8 of them that didn’t have the other side tape piece on it. just would like the diapers replaced.

  109. My comment is a little unusual,but here goes ,.My daughter gave birth on Jan 1st2015 my grandson was the New Years baby!! he was not only the first in Fredericton n.b but the first baby born in the whole province of New Brunswick his photo appeared in all the news papers and even in MCLEANS MAGGAZINE you would think that major comopanys such as pampers and similac would give her a gift as well , not to mention the good PR it would bring those companys.

  110. I’ve been using pampers for my youngest girl now for 6 months and love the swaddlers. I had bought a bag of baby dry and had a problem with the tabs being stuck, but never a problem with the swaddlers. They last her all through the night, which makes me a happy mother. Thanks so much :)

  111. I am fostering a 6 month old. I have had him since he was 8 weeks old. My 3 children are grown now and I used Pampers on them and I use Pampers on my Foster baby. In my experience, Pampers are by far, the best disposable diaper on the market. I have used this brand for over 30 years and would never consider buying a different brand. Pampers is the best!

  112. I am usually a very happy pampers customer buying wipes and nappys every week near enough for the last seven year. I bought a pack of size 5 containing 32 last Friday and about 5-7 of the nappys fastening have broke off with not much strain used (right side). I found my 16 month wet on a few occasions due to this?? I have a fourth child on the way and cannot afford to go through nappys like this. They say you pay for what you get but I fell like I just payed for the brand and not the quality.

  113. To whom it concerns,
    I recently purchased 2 boxes of your diapers. Generally, I have no issues with them. But with these last two boxes, tabs have been ripping and dopers have busted out the sides after soiled. I am not impressed.

    Liz Riske

  114. I have always been a huggies customer but with my 5 month old twins they were waking up soaked through everything a couple times a day. I just switched to Pampers a week and I LOVE them!! Since switching brands both of my boys have not had any leaks at all!!!

  115. I used pampers on my 6 year old when she was younger and I loved them. I am now using them on my 1 year old and I am not impressed. I have switched back and forth between swaddlers and cruisers and neither seems to work good. I am trying size 4 cruisers now and every morning for the last 2 weeks when she has woken up she is soaked from her chest down. I even tried changing her in the middle of the night to avoid this. The diaper leaks from the top of the front of the diaper. I do not understand because the back of the diaper is dry. I have to change her clothes every morning because they are soaked in pee. The last box, the tabs on the side would rip off!! I would not recommend pampers to anyone else and I will be switching to another brand. I have tried switching the sizes & still the same problem!

  116. I have always bought pampers but this last box I purchased has made my daughter break out in a horrible rash, after looking into it further I noticed these pampers are rough and scratchy. They are usually soft and comfortable. Very disconcerting that quality is going downhill.

  117. Hi I would like to say I’ m happy with pampers my kids have soft skin and pampers seems to be the only pull ups that they wear and don’t dry or Etch their skin. I was wondering if could get some coupons. Again I’m so grateful for pampers pull ups

  118. I have 3 kids in diapers and I use a variety of diapers pampers I bought last time and they didn’t even hold the urine for a 3 hrs it was so ridiculous and the wipes I bought gave my baby a bad rash please email me about this the store I bought them from ofcource said to contact u

  119. Just thought I would let you know your diapers are poison for babies skin I don’t know what you put in those things but after using 1 diaper on our newborn for 1 night he received a chemical burn on his bum and scrotum. Now I think this is absolutely insane!!! How do you people sleep at night knowing your product is eating at our children’s skin! There isn’t anything you can do to make this right just wanted to inform your company that I will be notifying my local news as well as the BBB! I may not be able to recall your product personally but I will be informing our local stores of your disgusting product as well as informing my community.

  120. I have been using Pampers for a year since my daughter was born,I bought a size 6 now and she can only wet it once then it starts tearing open and everything falls out. I tried calling the care line but they put me on hold for about 15min and just hang up on me. These nappies are expensive and cant afford to buy another pack each time a get a faulty pack.

  121. hi
    i am allah nazar i want pamper distribuition for afghanistan or evry
    month two three countiners for afghanistan

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