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Contact OXO Customer Service

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Contacting OXO Customer Service Center

OXO is one of those companies that you’ve probably noticed and not noticed at the same time. OXO sells kitchen accessories and utensils. You’ll find brooms, water bottles, scrubbing brushes and more with the OXO name. Surprisingly, OXO also sells office supplies. If you want to order online, you’ll need to register for an account before ordering. Registering for an account makes it easier to contact OXO customer service as well.

Contact Info:

Phone Contact Numbers

OXO shares corporate and OXO customer service contact information, including several phone numbers customers can contact for support, product information or return information, among other customer service issues.

The OXO customer service department is open between the hours of 8 a.m. and 6 p.m. EST Monday to Friday.

Mailing Address

There are two mailing addresses to choose from when seeking OXO customer service. The first is the mailing address for the customer care department. The second is the mailing address for OXO corporate.

OXO Consumer Care Center

1331 South Seventh Street

2nd Floor

Chambersburg, PA 17201

Or

OXO Corporate

601 West 26th Street

Ste 1050

New York, NY 10001

Official Website

Take a little time to browse the official website and learn more about the OXO family of products. The company is extremely small, but they have quite a developed line of products. The official website is available at http://www.oxo.com. You’ll notice you can choose to search for products by brand, category or new products. Many of the products sold by OXO are found exclusively in partner stores. The office supplies, for instance, are only available offline at Staples.

Customer Service Email

If you are willing to wait up to three business days, you can use the email contact form on the OXO customer service website. The form does ask for your mailing address even if you are sending a concern or compliment. We don’t like for visitors to feel forced to share personal information if they simply want a question answered before they choose to place an order.

We contact customer service to see if there is an email address that potential customers can use so they don’t have to share address information.

Our Experience

When we dialed the OXO customer service line we were amazed that the phone was answered by real person. We asked the customer service representative if there was an email address for customer service and she happily responded that OXO customer service offered a contact form, but not an email address. The total call time was less than two minutes.

When we sent an email inquiry to OXO customer service, we expected a quick response. Unfortunately, the company took 2 days to respond to our communication. When we did receive an email response, the customer service representative asked if they could assist us, but didn’t answer our question. This leads us to believe OXO would countinue to send emails further delaying adequate customer service, see below:

From: OXO Info
Date: Wed, Mar 28, 2012 at 3:40 PM
Subject: RE: Website Comment/Suggestion
To: Richard B

Dear Richard,

Thank you for contacting the OXO Consumer Care Center and your interest in OXO products.

How may I help you?

We are always happy to assist you. Thank you for being a valued consumer!

Thank you,
Lindsay
OXO Consumer Care Center
1331 South Seventh Street • Chambersburg, PA 17201 • USA
Monday – Friday, 8AM – 5PM EST
Tel. 800.545.4411, ext. 5318 • Fax. 717.709.5350

From: Richard B
Sent: Monday, March 26, 2012 9:35 PM
To: OXO Info
Subject: Website Comment/Suggestion

Name: Richard B

Message: This email form requires a personal address to send a message. If a customer wants to ask a question is there a direct email address that can be used?

Our experience with OXO customer service was great – how about yours?

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Rate your customer service experience:
Rating: 2.5/5 (4 votes cast)
Contact OXO Customer Service, 2.5 out of 5 based on 4 ratings
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10 Comments on “Contact OXO Customer Service
  1. I received a can opener for Christmas its calld OXO good grips the only problen right now is getting it out of the package which is hard plastic, I have been working on it or 1 hour, there must be a better way to package it. I can’t tell you if the can opener is any good because who knows when I will be able to use it.

  2. I called OXO Customer Service and it was not what I expected. I wanted to purchase a new top for my salad spinner. It had become jammed and would not release. The lady who helped me was a delight. She informed me that I would not have to pay for the replacement.

    You certainly what Customer Service is.

    Thank you.

  3. I bought several of you OXO watering can several years ago at a local lawn and garden center. I would like to purchase some more, but I can’t find them anywhere locally any more. I just love those cans because of the bright colors and the spout that turns. Please help me find them.

  4. I purchased a squeeze sponge mop att Bed Bath & Beyond. I am returning it tomorrow. It is absolutely horrible- the water does niot squeeze out, it pushes around water and dirt all over the floor and should be removed from the market. This is not an expensive item- you should be ashamed to sell it.

  5. Dear oxo technical department, I appreciate the years you have been around and love oxo but, I think you should look at your cubes in a more presentable and not so messy way taking off that bloody file. So why don’t you put ground oxo in satchets so you pour them into soups casseroles etc. If my idea is a possibility would you please reimburse me the brain power I put into this soup-er idea.

  6. I am a new customer with OXO, i bought a detergent dispenser/scrubber. the scrubber doesn’t stay on, when doing dishes, it falls off more times than not, I paid $8.99 at Bed Bath and Beyond and feel it was a complete waste of money. Don’t think I’ll be buying your products again poor design.

  7. I made a customer service call to OXO today, and I thought it was delightfully handled. I’m sorry that only as an afterthought did I realize I had no name for the employee. She helped me solve an issue with your POP storage containers, a problem that was ours, NOT caused by a defect or negligence on the company’s part. The containers are a wonderful product for us. Your staff person was good humored, instantly responsive to my situation, and reflected the best aspects of customer service.

    I noted some customers have posted negative comments here. I hope some of those people will please consider that one hard experience with a product may not be a reliable basis to abandon a company or say they should be “ashamed.” The willingness to take feedback and act on it in good faith is one reason companies have customer service departments. My wife and I have had excellent experience to date with multiple OXO products. Now I add an excellent customer service experience as well. That is a strong basis to build customer loyalty.

  8. I purchased a OXO hand held julienne cutter about a year ago. I used it approximately 12 times and was horrified to see that one of the razor sharp teeth had broken off and one was bent backwards. I threw out the carrots that I had just preparing. I am hoping that the teeth / blades got damaged today and during another use as that would mean that the metal blades would have been in the food I had prepared and unknowingly fed to people. I tried calling OXO, but the website indicates USA only. I live in Canada. BE CAREFUL. THE SHARP RAZOR LIKE BLADES / TEETH CAN HARM SOMEONE IF THEY BREAK OFF INTO THE FOOD THAT IS BEING PREPARED!

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