Contacting OXO Customer Service Center
OXO is one of those companies that you’ve probably noticed and not noticed at the same time. OXO sells kitchen accessories and utensils. You’ll find brooms, water bottles, scrubbing brushes and more with the OXO name. Surprisingly, OXO also sells office supplies. If you want to order online, you’ll need to register for an account before ordering. Registering for an account makes it easier to contact OXO customer service as well.
Phone Contact Numbers
OXO shares corporate and OXO customer service contact information, including several phone numbers customers can contact for support, product information or return information, among other customer service issues.
The OXO customer service department is open between the hours of 8 a.m. and 6 p.m. EST Monday to Friday.
There are two mailing addresses to choose from when seeking OXO customer service. The first is the mailing address for the customer care department. The second is the mailing address for OXO corporate.
OXO Consumer Care Center
1331 South Seventh Street
Chambersburg, PA 17201
601 West 26th Street
New York, NY 10001
Take a little time to browse the official website and learn more about the OXO family of products. The company is extremely small, but they have quite a developed line of products. The official website is available at http://www.oxo.com. You’ll notice you can choose to search for products by brand, category or new products. Many of the products sold by OXO are found exclusively in partner stores. The office supplies, for instance, are only available offline at Staples.
Customer Service Email
If you are willing to wait up to three business days, you can use the email contact form on the OXO customer service website. The form does ask for your mailing address even if you are sending a concern or compliment. We don’t like for visitors to feel forced to share personal information if they simply want a question answered before they choose to place an order.
We contact customer service to see if there is an email address that potential customers can use so they don’t have to share address information.
When we dialed the OXO customer service line we were amazed that the phone was answered by real person. We asked the customer service representative if there was an email address for customer service and she happily responded that OXO customer service offered a contact form, but not an email address. The total call time was less than two minutes.
When we sent an email inquiry to OXO customer service, we expected a quick response. Unfortunately, the company took 2 days to respond to our communication. When we did receive an email response, the customer service representative asked if they could assist us, but didn’t answer our question. This leads us to believe OXO would countinue to send emails further delaying adequate customer service, see below:
From: OXO Info
Date: Wed, Mar 28, 2012 at 3:40 PM
Subject: RE: Website Comment/Suggestion
To: Richard B
Thank you for contacting the OXO Consumer Care Center and your interest in OXO products.
How may I help you?
We are always happy to assist you. Thank you for being a valued consumer!
OXO Consumer Care Center
1331 South Seventh Street • Chambersburg, PA 17201 • USA
Monday – Friday, 8AM – 5PM EST
Tel. 800.545.4411, ext. 5318 • Fax. 717.709.5350
From: Richard B
Sent: Monday, March 26, 2012 9:35 PM
To: OXO Info
Subject: Website Comment/Suggestion
Name: Richard B
Message: This email form requires a personal address to send a message. If a customer wants to ask a question is there a direct email address that can be used?
Our experience with OXO customer service was great – how about yours?