Contact Oster Customer Service

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Contacting Oster Customer Service Center

Oster is a home appliance company recognized for the vast array of blenders the company offers, but Oster offers more than just blenders. The Sunbeam company also manufactures breadmakers, can openers, hand mixers and wafflemakers, to name just a few. Oster customer service is available to answer customer questions about products sold in stores and those purchased online directly from the company.

Contact Info:

Phone Contact Numbers

Oster customer service options are pretty well laid out for customers. The phone lines are open to answer specific product questions or take complaints from customers about products they already own.

  • US Appliances: 1-800-334-0759
  • US Breadmakers: 1-800-438-0935
  • US Hair Clippers: 1-800-339-2547
  • Canada Customer Service: 1-800-667-8623

Mailing Address

Though Oster customer service contact information is available for phone and email support, there is no mailing address listed. Some customers still prefer to contact a customer service agent by mail, so we tracked down the corporate address for your use. Send your customer service letters to:

Sunbeam-Oster Corporate200 E Las Olas BlvdFort Lauderdale, FL 33301

Or

Oster Customer Service2381 Executive Center DrBoca Raton, FL 33431

The second address is listed in the privacy policy. It is marked as a communication address, not an Oster customer service address, but it may prove useful to send your letter to both.

Official Website

The official website for Oster customer service is located at http://www.oster.com. You have to click on the Customer Service link and then on the Contact Us link to find contact information. We were shocked to find no social media pages for the Oster company and we were unable to find pages for the mother company (Sunbeam) either.

Customer Service Email

The Contact Us page is dominated by a huge Oster customer service email form. You can access the form at https://secure.oster.com/ContactUs.aspx. There is quite a bit of information required to send the form, including name, address, zip code and phone number. If a customer is just contacting Oster with a question about a blender we’re not sure why the company needs that much information.

Our Experience

In order to expedite your call and avoid the automated system, customers need to press 0. The call will then connect with the customer support team after a short wait of approximately 3 minutes. When the customer care agent answered the call, we asked if the company had an authorized service center for products out of warranty.

The agent answered yes and provided the following link http://www.oster.com/ServiceCenters.aspx to service centers in all 50 states. The customer service department could have easily provided and answer and ended the call, but they went above and beyond what we expected. Did the agent exceed your expectation? Let us know in the comment section.

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Rating: 3.0/5 (3 votes cast)
Contact Oster Customer Service, 3.0 out of 5 based on 3 ratings
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21 Comments on “Contact Oster Customer Service
  1. There is no information on-line on how to purchase Oster products in other countries than the USA and Canada. I live in Iran and I own an Oster Blender. My jar has brooken and I am looking to buy one in London, England. I have a relative there who will be back in two mounths. But I can not find a store in london which sells this product. Please give me some information.

    Oster Osterizer Plus Glass Jar (square top) #4891

  2. was given a breadmaker[oster]but not a manual.do you have one for model no.4811.would appreciate one if possible.

  3. I received an Oster two slice toaster for Xmas. It is model TSSTRT2SST. I am the only person who uses it and it won’t stay down to toast. The only way I can make toast is to hold it down. Very disappointed in this product. I will buying a new toaster soon but probably not Oster. I do not have the box and since it was a gift (no receipt). It worked fine for the first three weeks.

  4. very difficult to get a customer service rep. Then given mc appliance, who said they do not service OSTER. Calling back, so far 30 minutes to find out about my compact refridgerator and I have gotten no where. No service center with in 100 miles of us
    waiting for next avail agent to see if i can get another number to call for help , very frustrating

  5. After watching $500 smoothie makers demonstrated at Costco I paid $30 for your blender on the same shelf. It does the same thing, no problem, wonderful smoothies, easy to use. I did find that I have a spatula with a handle just the right length to poke fruit and ice through the top hole. Takes the place of the $470 stick with the other brand. Thanks for your blender!

    Mike Mullin

  6. My 2-slice toaster 6594 TSSTJC5BBK did not stay down to toast after 4 mo. and toasted unevenly, i.e. very well done on one side of slice while other side was barely toasted. I am supposed to fax a receipt copy to receive a replacement but can’t locate a fax number on the website.

  7. Ref: Oster Professinal 103 Stim-U-Lax massager. Why do you make this hand held appliance so heavy? Some 25 years ago I purchased one of these massagers and it was 40% lighter. Do you have any plans to lighten up on the weight? Thank you

    clyde justman.

  8. Years ago, when Oster products were made in the US, I had a table model mixer and and also a blender that gave me good service for many years. I just recently bought an Oster hand mixer and am very disappointed with it. The noise of the motor is akin to a chain saw, and the lowest speed is fast enough to be high speed. Low is so fast, I have never had a need to use a higher speed!
    It is model #FPST2574CRBW.
    Thank you,
    Mary Lou Yoder

  9. just wanted to say that i have had an oster egg cooker for over 30 years and use it all the time. it is still working as good as when i got it. love your product

  10. I bought a hand blender for a back up to the one I use all the time. Used it once and got so hot I could not hold it…went back to old one. Used it second time and it totally quit! Still using my 10 year old cheapy! I thought Oster would be a good buy! How do I get customer service??

  11. With no info other than “this unit has failed”, the manufacturer advises that they aren’t interested in having the unit for any verification [after a few months of use]. “It’s just one of the statistically expected failures when thousands of units are manufactured.” Zero defects is not a part of the operating mode of this company. Per instructions, I will put this into white goods recycle. AND WILL AVOID ANYTHING WITH OSTER OR SUNBEAM NAME

  12. Good morning….I purchased you mixer FPSTSM 5102 April 2011.
    Every since … when using the mixer there is a grinding noise and sometimes I think I will see shaving in the bowl. I probably should have mentioned this sooner, but, I kept thinking the longer I use it the noise will go away. Probably the thinking is what did me in.
    So, I don’t know if this was problem with other customers or just me.
    Let me know what you think and thanks.
    Carol

  13. I received a Toaster-convection oven as a gift 7 months ago the light in the oven burned out. I called the number on the warranty I called the company listed on the warranty and they said they don’t have replacement bulbs. This a special bulb and said sorry we don’t carry the bulb but there was nothing that they can do for me. I called the service and they said they don’t carry the bulb and they could not help me. What can I do now?

  14. Sir, I want to service in company tecanicetion post to requirement . Please tell me for service in rajasthan. I working 2 year 6 month in company of prestige .

    Your regard
    Girdhari lal

  15. I bought an Oster toaster Model #TSSTJC4SST-LST on March 21, 2013. It is a four (4) slice toaster that does not toast evenly. Part of your toast, bagel or waffle is dark, dark and the other part is not done at all. Also, even though you push toast and can see all filaments on, it only toast one side so you have to turn it around plus move it so it doesn’t continue to get black. I am so disappointed in this product that I will never buy another Oster product. I thought they were a reputable company with outstanding products but I could not have been more wrong. I had a toastmaster toaster for over eight (8) years, this one for 16 months and it hasn’t been working for the last 4 months so I guess it was only good for one year. Not a very reliable product or not made well. I have started telling my family and friends “DO NOT BUY OSTER PRODUCTS”.

  16. We have an Oster Belgian waffle maker, less than a year old. Every time we have used it, it has not cooked waffles correctly and makes a mess all over our kitchen. We have tried to cook on different temps thinking that would help, it has not. We have tried different mixes, thinking that would correct the issue, it has not. I have tried using cooking oil on the plates to try to keep the product from sticking, again that did not work. I think the product is poorly made, I would never recommend, and feel it has been an absolute waste of time, money, and food products. I want to go back to my old $5 waffle maker that got the job done. I’m tired of spending an hour cleaning up this stupid waffle maker. Save your money, time, and frustration and go for black and decker!!!!

  17. Here’s a little testimonial for you. In 1969 I purchased an Oster Automatic Egg Cooker. It has been an amazing appliance. I have had it for 35 years except for the time my son had it with him in Iraq. It still works perfectly. Did I get my money’s worth? I was have to say Yes!! I just wish all items I purchase could be as reliable as this has been. Best item of any kind, I have ever purchased

    Thank you

    Jesse

  18. I also bought Oster Buffet server never got hot for veggies very disappointed on Oster products .I HOPE THEY READ THIS LETTERS…

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