Contacting Oster Customer Service Center
Oster is a home appliance company recognized for the vast array of blenders the company offers, but Oster offers more than just blenders. The Sunbeam company also manufactures breadmakers, can openers, hand mixers and wafflemakers, to name just a few. Oster customer service is available to answer customer questions about products sold in stores and those purchased online directly from the company.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Oster customer service options are pretty well laid out for customers. The phone lines are open to answer specific product questions or take complaints from customers about products they already own.
- US Appliances: 1-800-334-0759
- US Breadmakers: 1-800-438-0935
- US Hair Clippers: 1-800-339-2547
- Canada Customer Service: 1-800-667-8623
Though Oster customer service contact information is available for phone and email support, there is no mailing address listed. Some customers still prefer to contact a customer service agent by mail, so we tracked down the corporate address for your use. Send your customer service letters to:
Sunbeam-Oster Corporate200 E Las Olas BlvdFort Lauderdale, FL 33301
Oster Customer Service2381 Executive Center DrBoca Raton, FL 33431
The official website for Oster customer service is located at http://www.oster.com. You have to click on the Customer Service link and then on the Contact Us link to find contact information. We were shocked to find no social media pages for the Oster company and we were unable to find pages for the mother company (Sunbeam) either.
Customer Service Email
The Contact Us page is dominated by a huge Oster customer service email form. You can access the form at https://secure.oster.com/ContactUs.aspx. There is quite a bit of information required to send the form, including name, address, zip code and phone number. If a customer is just contacting Oster with a question about a blender we’re not sure why the company needs that much information.
In order to expedite your call and avoid the automated system, customers need to press 0. The call will then connect with the customer support team after a short wait of approximately 3 minutes. When the customer care agent answered the call, we asked if the company had an authorized service center for products out of warranty.
The agent answered yes and provided the following link http://www.oster.com/ServiceCenters.aspx to service centers in all 50 states. The customer service department could have easily provided and answer and ended the call, but they went above and beyond what we expected. Did the agent exceed your expectation? Let us know in the comment section.
There is no information on-line on how to purchase Oster products in other countries than the USA and Canada. I live in Iran and I own an Oster Blender. My jar has brooken and I am looking to buy one in London, England. I have a relative there who will be back in two mounths. But I can not find a store in london which sells this product. Please give me some information.
Oster Osterizer Plus Glass Jar (square top) #4891
was given a breadmaker[oster]but not a manual.do you have one for model no.4811.would appreciate one if possible.
I received an Oster two slice toaster for Xmas. It is model TSSTRT2SST. I am the only person who uses it and it won’t stay down to toast. The only way I can make toast is to hold it down. Very disappointed in this product. I will buying a new toaster soon but probably not Oster. I do not have the box and since it was a gift (no receipt). It worked fine for the first three weeks.
very difficult to get a customer service rep. Then given mc appliance, who said they do not service OSTER. Calling back, so far 30 minutes to find out about my compact refridgerator and I have gotten no where. No service center with in 100 miles of us
waiting for next avail agent to see if i can get another number to call for help , very frustrating
After watching $500 smoothie makers demonstrated at Costco I paid $30 for your blender on the same shelf. It does the same thing, no problem, wonderful smoothies, easy to use. I did find that I have a spatula with a handle just the right length to poke fruit and ice through the top hole. Takes the place of the $470 stick with the other brand. Thanks for your blender!
My 2-slice toaster 6594 TSSTJC5BBK did not stay down to toast after 4 mo. and toasted unevenly, i.e. very well done on one side of slice while other side was barely toasted. I am supposed to fax a receipt copy to receive a replacement but can’t locate a fax number on the website.
Ref: Oster Professinal 103 Stim-U-Lax massager. Why do you make this hand held appliance so heavy? Some 25 years ago I purchased one of these massagers and it was 40% lighter. Do you have any plans to lighten up on the weight? Thank you
Years ago, when Oster products were made in the US, I had a table model mixer and and also a blender that gave me good service for many years. I just recently bought an Oster hand mixer and am very disappointed with it. The noise of the motor is akin to a chain saw, and the lowest speed is fast enough to be high speed. Low is so fast, I have never had a need to use a higher speed!
It is model #FPST2574CRBW.
Mary Lou Yoder
just wanted to say that i have had an oster egg cooker for over 30 years and use it all the time. it is still working as good as when i got it. love your product
thanks for making a great product
I bought a hand blender for a back up to the one I use all the time. Used it once and got so hot I could not hold it…went back to old one. Used it second time and it totally quit! Still using my 10 year old cheapy! I thought Oster would be a good buy! How do I get customer service??
With no info other than “this unit has failed”, the manufacturer advises that they aren’t interested in having the unit for any verification [after a few months of use]. “It’s just one of the statistically expected failures when thousands of units are manufactured.” Zero defects is not a part of the operating mode of this company. Per instructions, I will put this into white goods recycle. AND WILL AVOID ANYTHING WITH OSTER OR SUNBEAM NAME
Good morning….I purchased you mixer FPSTSM 5102 April 2011.
Every since … when using the mixer there is a grinding noise and sometimes I think I will see shaving in the bowl. I probably should have mentioned this sooner, but, I kept thinking the longer I use it the noise will go away. Probably the thinking is what did me in.
So, I don’t know if this was problem with other customers or just me.
Let me know what you think and thanks.
I received a Toaster-convection oven as a gift 7 months ago the light in the oven burned out. I called the number on the warranty I called the company listed on the warranty and they said they don’t have replacement bulbs. This a special bulb and said sorry we don’t carry the bulb but there was nothing that they can do for me. I called the service and they said they don’t carry the bulb and they could not help me. What can I do now?
Sir, I want to service in company tecanicetion post to requirement . Please tell me for service in rajasthan. I working 2 year 6 month in company of prestige .
a big thanks to patty needed to order a part she was very patient and helpfull
I bought an Oster toaster Model #TSSTJC4SST-LST on March 21, 2013. It is a four (4) slice toaster that does not toast evenly. Part of your toast, bagel or waffle is dark, dark and the other part is not done at all. Also, even though you push toast and can see all filaments on, it only toast one side so you have to turn it around plus move it so it doesn’t continue to get black. I am so disappointed in this product that I will never buy another Oster product. I thought they were a reputable company with outstanding products but I could not have been more wrong. I had a toastmaster toaster for over eight (8) years, this one for 16 months and it hasn’t been working for the last 4 months so I guess it was only good for one year. Not a very reliable product or not made well. I have started telling my family and friends “DO NOT BUY OSTER PRODUCTS”.
We have an Oster Belgian waffle maker, less than a year old. Every time we have used it, it has not cooked waffles correctly and makes a mess all over our kitchen. We have tried to cook on different temps thinking that would help, it has not. We have tried different mixes, thinking that would correct the issue, it has not. I have tried using cooking oil on the plates to try to keep the product from sticking, again that did not work. I think the product is poorly made, I would never recommend, and feel it has been an absolute waste of time, money, and food products. I want to go back to my old $5 waffle maker that got the job done. I’m tired of spending an hour cleaning up this stupid waffle maker. Save your money, time, and frustration and go for black and decker!!!!
Here’s a little testimonial for you. In 1969 I purchased an Oster Automatic Egg Cooker. It has been an amazing appliance. I have had it for 35 years except for the time my son had it with him in Iraq. It still works perfectly. Did I get my money’s worth? I was have to say Yes!! I just wish all items I purchase could be as reliable as this has been. Best item of any kind, I have ever purchased
I also bought Oster Buffet server never got hot for veggies very disappointed on Oster products .I HOPE THEY READ THIS LETTERS…
My skillet turned into molten lava and burned my counter
not happy with the fry pan,,,,,bottom was scratched from being on the grates on the stove, and the inside got a cooked on look, and couldn’t remove it……..will throw it away….sorry for my comment…….
My husband bought me an Oster electric skillet. There are a couple of things that I’m disappointed with. First, you cannot lift the lid (without a potholder) while the unit is turned on because it is too hot. Also, it shows that it will go as high as 400° but it doesn’t get hot enough to brown fried chicken. I have always respected the name Oster. That is why I wanted this particular electric skillet. The cooking part can be removed from the base.
I purchased an electric knife from Target., to replace my old oster brand knife from ions ago. I took it out of the box, because it came with a nice black case. I put it in my cabinet. I went to use it today,MIT is absolutely the worse electric knife I have ever owned. I cooked a Roast and when I went t o carve the roast , it wouldn’t even cut it. It was tearing the roast beef. The roast was getting stuck in the blades. This is the worse performance of any small appliance I have ever purchased. I usually buy Cuisinart products. Now, I have a dilemma because I don’t have the box to return this terrible product. I feel I should receive a full refund or get a new (different model electric knife) sent to me from Oster. Please respond t o my e-mail.
I made a video about how much I hated to say goodbye to my Osterizer blender. I have had it for 28 years. I made baby food for three babies, nursed myself through many lose the baby fat with smoothies phases and finally ended up using it for Shakeology. It has been around for as long as I have been a mother and It is funny because Two of mine are grown and the last one lives with his Dad. Thank you for helping me be a good mother so I could make healthy food for my babies and healthy food for me. You have been my pal keeping me healthy for as long as I can remember and I hate to see you go. I heard the death rattle and I was like… OMG..Noo… NOooo.. NOOOOOOOO!!!. kaput. Thank you for making a wonderful product and for giving me years of perfect service and operation with no problems.
I purchased a Oster toaster/convection oven. There were no insturtion,s in in box. I need to know more about this product before I can use it.Please send information. Thank you
I need instruction.s for my toaster/oven model TSSTTVSK02 there were. none in the box,when I opened it.I need to know how to use the product. Thank you.
I bought a ceramic grille works better that I expected it to. the non stick grill out performs tefflon any day. I was amazed at the way it cooks no stick at all not like my presto did
After using several Oster products, that I always thought great, I’m having a bad experience with an espresso machine. Already they exchanged three times and still they send defective devices. I’m trying to get in touch with the central customer service in USA to see if they solve with their subsidiary in Brazil, but can not find a way to send my complaint by e-mail, because I need to attach photos and videos. Any attempt via internet, always refers to the local page without international contacts. Does anyone know how to help?
I have a Oster #6700 blender. The Jar O Ring is not sealing any longer. This part is no longer available. The blender is not very old and is in otherwise great condition. What can I do to fix it? I am disappointed you discontinued the part for this so quickly.
Purchased a table top convection oven. The delivery time was great, the only problem it was delivered to a person one block from my house. I have had problems with FedEx in the past. The delivery drivers seem to be in such a hurry to deliver your order you better not be in the bathroom when they ring the door bell or you wont have time to be able to get to the door before they leave a stupid note telling you what to do( the note is not all that easy to understand). I do no have a problem with FedEx, I do think though they should remember we, the customer are the reason they have a job.
Service is very poor , I have given jar for dry grinding for for replacement of blade since 20 days but till the date I have not received duly repair ,nor received any satisfactory reply from dealer Prakash Glasware RAJKOT (GUJATAT)
Oster toaster oven 6057 after 5 minutes throws the breaker switch to off. What is wrong with it?
purchased oster toaster few months ago at Kohli, number PN172966 Been having problems with it, it won’t hold down to toast the bread, lost my receipt, what can I do to fix this problem. I have other products from you and they are all good. Please contact me.
Purchased a oster toaster from Kohli’si Dept store, few months ago, problem with it is ,it won’t toast the bread.It won’t hold down in the toaster, to toast the bread, lost my receipt, can you tell me what to do..
I have just spent fifteen minutes on the phone for the second time, to try to find a product to clean my toaster Oven Model 6058. I love this oven and have had my friends buy the same model. Your “cleaning Insts.” are simple. Use only mild soapy water” really! no other product of the thousands to clean ovens?Your customer service person told me to check Mr. Clean and other products like it.
Enough said about a company that sells a great product and can not recommend
or know how to clean it.Forgot to say “Abrasive cleaners, scrubbing brushes and chemical cleaners will damage the coating on this unit.”according to your company.So now I am on my own?
DEAR OSTER; I JUST PURCHASED AN OSTER WAFFLE IRON WITH THE NEW “DURACERAMIC” NON-STICK SURFACE. IT’S THE GREATEST ADVENT, (THE DURACERAMIC”, SINCE SLICED BREAD AS THEY SAY, BUT……………IT’S A “BELGIAN” WAFFLE MAKER, NOT THE>>>> “THIN”<<<< VARIETY. WHY CANT YOU GUYS PRODUCE THE THIN ONE? NOBODY! LIKES BELGIAN WAFFLES. DONT TAKE MY WORD FOR IT, JUST GO ON GOOGLE AND YOULL SEE ALL THE PEOPLE COMPLAINING ABOUT THE LACK THERE OF. I HAVE NEVER COME ACROSS A PERSON WHO LIKES BELGIAN WAFFLES! I MADE JUST ONE BELGIAN ON MY NEW MODEL "CKSTWF1502-ECO" OSTER AND IT WAS SO BAD WE THREW THE WAFFLE IN THE GARBAGE. THE CKSTWF1502-ECO" OSTER IS A BEAUTY IN ALL RESPECTS, BUT ILL HAVE TO RETURN IT TO AMAZON FOR A REFUND. MAKE A THIN WAFFLE IRON, AND YOULL SELL A MILLION OF THEM AT LEAST! REGARDS, DB
Three strikes and you are out. Bought black basic Oster toaster in January.
Did not hold down the bread. What is the plug number? Cut it off, we’ll send another. Toaster number two did not hold bread down, Phoned, and told we sill send another. Toaster number three would hold bread down and now the wires would not heat. How about my money back? Tired of three dead toasters. Great service of bummy toasters??????
my oster microwave has the paint peeling off,WHY? i bought this stainless steel unit about 2-3 yrs ago,not too happy with my purchase,what do you prepose i do,BUY another one???? len
filled out everything needed – but won’t submit because of canadian area code…
I never got to speak to anyone – said there was a high volume of calls – I was conemplating on buying the 18qt self-basting oven and wanted to know if the turkey can be stuffed or not – will the stuffing become too wet and soggy – will the turkey brown –
I bought an Oster toaster oven Nov. 26 and was baking bascuits this morning and the glass front exploded all over my kitchen if someone had been close by they would have been hurt badly.
I bought the Oster Blender from Sears this Jan 8th 17. The blender model Precise Blend 200 had all the features that I liked, except one. Oster’s users manual. For a excellent blender like this had a manual of inferior cheap paper, no recipes, and was mostly taken up with diversity dedication. The blender may last but that manual will not. I couldn’t believe that manual was printed in the U.S.A.
Currently I am in USA and I would like to know whether you have razors that work on 220V to buy them as gifts to the people in my cuntry
If yes, where should I find them in States?
blender that my daughter gave me mothers day, suddenly started to smoke, it started to burn is not fair.
How do i do it
We just bought a Oster XL Toaster Oven to use as an additional oven to bake in over the holidays. However. it did not have and instruction booklet inside when it was removed rom the box,
Can you tell us what we need to do to receive this instruction booklet on how to operate this oven.
Bought an Oster XL toaster/bake oven. It had no instruction booklet on how to operate it..
What do I need to do to receive one.
I have purchased a Oster can opener that has never worked. the motor runs fine but it does not open cans…
Hello, I purchased the Oster toaster model 6594 a few months ago.I narrowed it down to this model because I loved the sleek design and stainless steel and gray color and the functions of the toaster were just right. However, we keep burning our fingers on the top silver part surrounding the openings. The little feature on the handle to lift the toast or whatever up only lifts it very little and a lot of things stay down below the slice opening. I didn’t even know that a top of a toaster could burn you when everything else is cool to the touch it doesn’t make sense. None of my other toasters ever did that. I can’t return it because the box is already gone.I’ve got a plastic fork or knife and use that to pull the things out of the openings but it’s very inconvenient and we still keep turning our fingers here and there. I’m not sure what to do. Sincerely Deborah B
Microwave OGZE1304S have read the user’s manual and it tell you that cook times can be set from 1 second to 99. If you want to warm a cup of coffee for 45 seconds when you push the 4 it takes off cooking for 4 minute.