norton

Contact Norton Customer Service

Write A Review

Contacting Norton Customer Service Center

Norton is a company that’s all about Internet and computer security. Hackers are highly skilled Internet gurus that use Internet connections to pull personal and financial information from computers in a myriad of ways, including the use of software that collects information without the user knowing. Norton protects customers from these types of software and from harmful viruses that may cause permanent loss of computer hardware and hard drives. The front page of Norton asks the viewer if they are a current customer or a newbie – we’ve looked at both sides of the website. The consumer side is clearly focused on support and information on new products and upgrades. The newbie side is focused more on selling the customer Norton products.

Contact Info:

Phone Contact Numbers

We never found an official customer service phone number for Norton customer support. After searching several minutes online, we compiled a list of user published phone numbers. The ones listed below have been tested and do reach Norton customer service.

  • Verified Norton customer support: 1-800-927-3991
  • 2nd Verified Norton customer support: 1-800-745-6061
  • 3rd Verified Norton customer support: 1-877-294-5265
  • 4th Verified Norton customer support: 1-800-441-7234

It is important to note that many customer service companies offer Norton support, but this support is not from the Norton company. However, the numbers listed above resulted in the same automated response each time we dialed.

Mailing Address

Norton is a Symantec company – thus the corporate contact address for Norton is actually the contact address for Symantec Headquarters.

Norton Worldwide Headquarters
350 Ellis St.
Mountain View, CA 94043

Official Website

If you want to access the customer support page and FAQs offered by Norton, use the official website here: http://us.norton.com/home1/promo. This website is for current Norton users and buyers. The website offers Norton downloads, renewals and upgrades – in addition to customer support FAQs. Don’t expect to find any contact information other than the contact form on the Norton website.

Customer Service Email

There is no email address for Norton, but there is a contact page on the official support page. This is the only means of support contact listed on the Norton website. All other contact information was collected off-site. You can contact Norton customer service via the contact form here: https://www-secure.symantec.com/norton-support/jsp/contact/contact.jsp?&lg=english&ct=united%20states&inid=hho_support_buynorton_en_us&version=current&pvid=f-home&product=home.

Our Experience

We called the Norton customer service line in the USA. We were answered by an automated response. This response was looping if you did not choose an option. After choosing an option, it put us on hold. There was no automated thank-you. There was also looping elevator music during the wait. We waited 12 minutes before a representative answered. The representative had a foreign accent.

Have you bought Norton products? Have you had trouble with their customer service line? Tell us your story.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.5/5 (25 votes cast)
Contact Norton Customer Service, 1.5 out of 5 based on 25 ratings
Write A Review
54 Comments on “Contact Norton Customer Service
  1. Hi,

    I have Norton antivirus on my laptop.

    In the last few days my subscription has been renewed and money taken out my account for this without me being informed.

    Can you please advise where you got the information for my bank account for this to be processed?

    Stephen McPherson

  2. Hi. This is Clea Fullmer. In February, 2012, I bought Norton Security online. About three months ago my hard drive crashed and I have not had this computer until today. The fellow who fixed my computer said I only had a 3 month free trial with Norton. I called this number 855-894-6602 to see why that is all the time I had and if he could figure out if I still had Norton and could get it on my computer till Feb. again. He asked if he could gain control of my computer with logmein.com and I agreed, thinking he was looking somewhere in my computer for Norton’s agreement. (Which now I realize he could not because the info from the old hard drive could not be accessed.) He looked at several files in my computer and talked for about 30 min saying pretty much the same thing over and over and over again, which pretty much amounted to there are several errors on my computer, errors will continue to compile unless I have them cleaned up, and this is the price. I asked him again the price, ($169.99). I told him I would have to think about that, but was I covered with Norton at this time. He then launched into more about how Norton Security can only do so much and cannot get rid of the viruses causing the errors he had shown me. I told him I would still need to think about it and get back with him tomorrow. He continued to explain how Norton Security could not get rid of these viruses and that I needed to buy the clean-up plan. I said I just want to know if I was covered by Norton Security still and for how long. He then told me I was covered until February and that it was only the basic plan and I needed to get the clean-up plan. Again I said I needed to think about it and he just hung up on me.
    When I tried to control my mouse, it would only move a bit and then go right back to where it was. This continued for a few min. until I realized there must be some way to disconnect with “Justin”. I found the window, and just as I clicked on it the mouse moved away. Luckily I did get the window up but it took me several tries before I could get it over the X to disconnect with “Justin”. This was NOT a pleasant experience! I am computer illiterate and was thinking I would never be able to disconnect with him. It was about 5 min of shear panic before I finally got the mouse over to disconnect.
    I called back while I was still trying to disconnect with “Justin” and got someone who sounded like “Justin”. But he said he had not talked to me. He checked the records and said there was no record of the conversation. He did leave me on hold for about 3 min or more and when he came back said there was no record. Ok, so now I am lying?
    He asked if he could help me in any way. I asked why “Justin” would first, hang up on me, and second, why “Justin” would still have control of my mouse and not let me have it. He said that if I was not going to buy the plan there was no need to still be on the phone. Ok, but If that was the case, he should have closed the conversation instead of just hanging up on me, which I did not even know he had hung up until I finished what I was saying and there was no answer. He should not have hung up on me!
    I asked why Justin still had control of my computer. The person I was talking to at this time said Justin did not have control of my computer. But every time I tried to move the mouse, it would go back to where it was. Even after disconnecting the conversation I could not get control of the curser. I finally turned the computer off.
    I started the whole process at 9:49 and ended at 10:30. Very disappointed!
    His name was Justin Pathuvilayiz and he did not give Norton a very good sales pitch!
    As you can tell, I am still frustrated and shaky!
    Thank you for your time. Clea Fullmer

  3. On the 24th July you took £39.99 from my halifax credit card without my consent please return my cash at once. I have tried to contact you by phone, this seems to be a con trick in order to run up a telephone bill by keeping clients waiting enormous time. My card is Halifax Platinum 5520 7382 7446 4697 expires 11-13 the reference is 61998172 By the way your so called security has blocked my emails for more than a year

    • Keith — you posted your credit card number AND expiration date on a public website. NOT VERY SMART. Hopefully you changed your account number IMMEDIATELY after posting this back in August.

  4. Can’t download the 193MB on my dial up computer. Can’t get any help from Norton.Computer was on for 2 tries @ 24 hours each time. Can’t get any help from Norton, I’m fed up.

  5. I have Norton Internet Security 2012. I am NOT protected. I have called the technicians 4 times (I’ve been on hold with them over an hour at this time). I have been trying to get rid of the Babylon Toolbar. Each time the technician assured me that it’s gone. It is NOT gone. In fact, in my Sybot S&D search an added infection has been added (Double Click). Yet the Norton Security states that my computer is secure. It obviously is not secure. If nothing can be done to correct this situation, I would like a refund for the “security” along with the technical services, that have not worked.

  6. I purchased a new computer8-24-2012, Norton antivirus was put on the computer the same day. On 8-2. I had to take the computer back to Best Buy( the place I pur hased it, I did not know the problem. It had a virus before I got to even get the computer . Norton should pay me the $60.00, I had to pay for removing virus

  7. After contacting a Norton Customer Rep, he referred me to the number 888-847-8766 which is their competitor!!!!
    That Rep wondered why he referred me to them. Still have no answer to my question. Why did you automatically renew my Norton acct without my permission. And why is the renewal rate TWICE the amount that you would charge new customers????

  8. Would u please put back the monies £44.99p from my santander account, Its an unotherised transaction you have taken… k kelly 22/09/2012

  9. Iv tryed numerous times to phone, this transaction you have taken is unotherised and i want my money returned, the sum of £44.99. back to my account k kelly

    90 acanthus drive 07763680175

  10. you have taken £65 out of my account without my permission….i bought a one year package of you last year for £24 and my card has since expired and i cancelled my norton security yet youu see fit to take almost 3x my previous payment and on my expired card details….im disgusted by your company…three days not and i have had not reply or help from you at all

  11. I called about two days ago and talked to representative about how you did an annual update automatically when clearly I deleted my information from my card on your norton website. I don’t understand how you got my information and did this to me. It was a total of $53.68 that was taken from me and I was told I would get refunded. I have not got refunded and since you didn’t get my consent from taking money from me and doing this automatic annual update when I clearly have 10 months left on my one I originally bought in August of 2012. I am active duty army and I don’t have the money for this which currently overdrafted my card. I really think not only you give me my refund back but pay my $211.00 overdraft charge that has been made since you took money from me without my consent. I have tried calling yesterday and today oct 11 and oct 12. When I first contacted you, I have my reason why I was contacting you and I was put on hold for 20 minutes. I hung up and tried calling since that day and have not had anyone respond. I am not only pissed but feel obligated to press charges if I don’t get the refund back and you pay my overdraft charge expecially with the unsatisfactory call that got put on hold and my phone blocked. Please contact me back ASAP.

  12. I called about two days ago and talked to representative about how you did an annual update automatically when clearly I deleted my information from my card on your norton website. I don’t understand how you got my information and did this to me. It was a total of $53.68 that was taken from me and I was told I would get refunded. I have not got refunded and since you didn’t get my consent from taking money from me and doing this automatic annual update when I clearly have 10 months left on my one I originally bought in August of 2012. I am active duty army and I don’t have the money for this which currently overdrafted my card. I really think not only you give me my refund back but pay my $211.00 overdraft charge that has been made since you took money from me without my consent. I have tried calling yesterday and today oct 11 and oct 12. When I first contacted you, I have my reason why I was contacting you and I was put on hold for 20 minutes. I hung up and tried calling since that day and have not had anyone respond. I am not only pissed but feel obligated to press charges if I don’t get the refund back and you pay my overdraft charge expecially with the unsatisfactory call that got put on hold and my phone blocked. Please contact me back ASAP. Thank you

  13. TO ANYONE POSTING TO THIS WEBSITE: PLEASE UNDERSTAND THAT POSTING COMMENTS ON THIS WEBSITE WILL NOT GET YOUR NORTON ISSUES RESOLVED. ContactCustomerSupportNOW.com is not affiliated with Norton, and they do not forward your complaints to anyone. This is simply a search portal for a myriad of products and services. These complaints just sit here and are never acted upon. Also, DO NOT CLICK on any of the hyperlinks at the very top of this page. These are paid results for technical support websites that ARE NOT AFFILIATED with Norton/Symantec, and may charge you hundreds of dollars for assistance that is either free or very low cost through Norton Authorized Support. Many use scareware to show infections that do not exist, claim to be official Norton Support, and charge to install virus scanners and technology that is actually free, like AVG or Windows Defender. The phone numbers listed above are accurate, however, so call 1-800-927-3991, 1-800-745-6061, 1-800-695-0678, etc., for assistance with your issues. You can also access Norton Support via email or LiveChat by visiting http://www.norton.com/support. One last thing — NEVER post your credit card number and expiration date on a PUBLIC website. This is just asking for trouble.

  14. I ordered Norton also and my computer now says I am not protected. It is good until June 2013. I have not been able to get a Norton customer service person. I have tried to contat them but it is useless. I cannot believe they have such “POOR” Service. It is like they don’t care. They got the money so go fly a kite. Hate this kind of attitude!! Anyone have any suggestions?

  15. norton antivirus is running a scam. its so ironic that the symantec (norton antivirus) the company trying to protect us is actually robbing the customers completely blind. i had bought the norton anitivirus package online at norton.com last year and obviously paid with my credit card for $55. however i did not know that they automatically signed me up for the annual automatic subscription , i thought that subscription had somehting to do with the software. their “subscription” meant is pure profit intent. so last month i saw a charge of $85 on my credit card bill from norton . $85 ? how did they have my credit card info? i thought that was a one time charge? i didnt know they had my credit card on file from last year. i certainly did not authorize them to charge my credit card for whatever amount. this is not about the $85 ,. this is about principle. norton knows how to get money from consumers, they obviously know that after 1 year customers will eventually renew the subscription so they figured a way to get automatic renwals and get $$ from unsuspecting consumers. to put it in context, this whole renewal subscription is not a good practice . i had called customer service and resolved this issue. i called the 1-800-927-3991 and we sorted things out. granted i still need norton and i have told them to remove my credit card info. i learned a lesson today. this will not be the end . i also called my credit card company to inform them regarding this issue.

  16. Ihave gotten a different security serve for now so I will not be renewing my norton at least for 6 months if then. Thank you for the service that you gave me and it was very good but I can’t afford it at this time.

  17. I canceled my Norton account because I don’t need two I informed you but you still went ahead and severest account how do I get a refund

  18. I did not renew my Norton Security at the end of last month yetwhen I checked my bank statement the money was taken from my account without my permission. I now need a refund and would appreciate your help in returning my money as soon as possible.

  19. From: Mr Ed
    Sent: Wednesday, January 16, 2013 6:57 PM
    To: Norton
    Subject: Fw: Re Renewal

    Hi
    I am following up on the email below
    which is now over three months since I last wrote
    and up to now I have had no acknowledgment
    which I fined very good PR at all in fact in it’s worst
    I have encountered so far
    so I ask again for that refund has you or your organisation
    took $99.99 without my consent , which I find a breach
    I don’t know what the laws are in the USA but I am not governed
    by them, has you are a international company and you have abide by the laws
    of that country which you are are taking money from , but you are not doing has far has I can see
    so would be grateful for a refund ASAP
    I do not take these things laying down or kindly and don’t forget the best form
    of advertising is by word of mouth
    so I ask again for you to do the right thing and reimburse me with my $99.99
    and what’s the the point this time demand a replay and stop taking people
    has idiots and taking monies without there consent or notification prior
    I await you quick response with documentation of my refund
    Thanking in in advance
    Regards
    Mr Ed

    From: Mr Ed
    Sent: Monday, October 22, 2012 4:10 PM
    To: Norton
    Subject: Re Renewal

    Hi Guys

    I have just received my Amex account and see there is a charge from yourselves for $99.99 for the annual
    subscription , which I do not recollect having ever sanctioned
    and with that I am asking for a refund back to my Amex and that subscription cancelled post haste
    and would also ask that you email me when this as been done
    many thanks for cooperation in this
    Many Thank
    Regards
    Mr Ed

  20. The new additional is a rip and especially so without my consent. Once the subscription is up there will be no renewal and that follows a decade of using your product. Nice try but you will only get to screw me once.

  21. “Surprise” Master Card “automatic renewal” charge of $79.99
    has proven impossible by internet or phone to get a refund on. Norton has always been a customer service problem for me and I will not use their security system again, after having been a subscriber for over 10 years.

  22. Querying why two payments were taken from my credit card for my Norton Annual Renewal. 1st in January 2013 for $71.99 USD and the other in February 2013 for $59.99 USD

  23. I just purchassed one year of Norton 360 for 5 pcs of equipment. Upon checking I find the 3 months remaining on 1 PC and 2 months on the other have been stolen away by your accounting principles. IF NOT RE-INSTATED I will have Mastercard cancel the charges for fraud and switch to another brand. Thank you for some consideration

  24. The NORTOn company has double charged me. After I renewed my Norton Account in January 2013 I went and switched off my auto renewal om the Norton account so that my card would not be debited again. However to my unspleasant surprise my card has been debited again in February. My efforts to reach Norton via e-mail and Customer support numbers given have failed. This is a scam.
    Is there a remedy anyone ?
    Regards,
    TJ

  25. i have tried many times to call you and have been on hold for periods of time..FUCKEN refund my money back i did not give you permission to take it out!!!!!!!!!!!!!!

  26. I have a question before I purchase Norton Security? Features say u can hook the system up to, threePC’s. Does this mean I could install it at my home and at the mothers home? Or do the PC’s have to be in the same location?

  27. I have this product on my Windows 8 Hp system, and Norton internet security 2013 is the worse deployment of their line of of security ever released! It embeds files and folders on your system gives them administrative control over and above the computer user even if you are running under your own system administration. furthermore the issues with customer contact are very real! ” I advise everyone to stay away” If you buy a system with this on it have them remove it at the store of purchase… Put a competitor Security suite in it’s place there are better ones out there!!!!!!!!!

  28. In February I signed up for anti-virus free for 30 days. The payment was taken out of my account at that time. I did not get 30 days free. After talking with your employee, he stated that because of the error I would get Norton”s until 9/14. Today I called because I haven’t been able to download Norton’s yet. The lady I talked to told me that I would have to pay 399.00 to fix my computer and be able download Norton’s. She said my computer had errors. What is the problem? Why won’t Norton Internet download to my computer?

  29. I will never purchase a Norton product, very poor customer service. I called today to spend money to renew my subscription. The Tech ran a Diag, and insisted that I should buy a contract for Win 8 that cist as much as my computer. I did software support on Operating systems for 24 years,so I am very familiar with systems, and CUSTOMER SERICE. Think I’ll get me a PC Diag program to check out my system, and run AVS or a free virus checker.

  30. my online account shows that I have 318 days left on my subscription, yet I see a pending charge on my credit card for a renewal..if im charged this fee i will never renew again..

  31. I downloaded Norton 30 day trial as few days ago, with a view to purchasing a full package, as I had some internet connection problems. Norton are now bombarding me with emails every hour. Please, please stop sending me emails. This as convinced me to try another anti virus software programme.

  32. I am NO Computer wiz, but I have Norton 360 installed until 10.7.13. but last week I received a Virus, Scam. underthe heading of Australian Federal Police, the only option to exit the screen was to pay $100.00, which I did not do, I had to take the Computer to be fixed at a cost to me, why question is why was this Scam not picked up by Norton’s and stopped, I contacted the Federal Police who had informed me that they had had 100’s of calls about this matter. is Norton’s doing anything about my matter,
    regards Manfred

  33. I purchased Norton antivirus in 2012 and my computer attacked by virus and I lost all information even my Norton acc no and I COULDN’T USE NORTON ANYMORE. Ireceived a nedbank note stating that deductions were done to renew my antivirus yet am no longer using Norton anymore.Kindly refund me and u have my detailed account.
    use this email also(annamsm8@gmail.com)

  34. Even after multiple warnings, people are still posting on here like they are in contact with Norton… Hilarious! WAKE UP PEOPLE!!!! THIS IS NOT SYMANTIC!!!!!

  35. Terrible! I waited well over an hour the first timeand thirty minutes the second (minutes apart)!!! All I want in help in disabling NIS for a few minutes so that I can run System Restore. A simple request. I would hate to have to UNINSTALL Norton to use my System Restore! Wouldn’t You?

  36. This is the 3rd time I have had a problem with my computer performance or security and since I have 360 that’s perfect>>>>>>Not””’ this is also the third time your company has asked me to pay for help. Why should I buy your product then pay you more when I have a Problem??? My wife and mother both live with me and do not use Norton. I thought you were the best now I think your a rip off. I bought the computer with Norton in it, bought Norton 360 paid for help twice not this time I am done. I know my account means nothing however helps my frame of mind. Hope I can talk many out of not doing bus with you

  37. AGAIN today Norton initiated a pop-up advertising their products on my PC. These ads are occurring very frequently and are not appreciated. I am really tired of shutting down applications on my PC so that I can turn off these intrusive advertisements. I have purchased Norton products in the past, but if these messages do not stop, I will add Norton to my DO NOT BUY list. McAfee is working just fine thank you. You have my email–please do NOT respond. Just PLEASE leave me alone!

  38. i buy norton product was special offer 24.99 anty virus onlaine but is not activited in my computer i dont now why . please i just need my refund thankyou

  39. after reading these complaints, i am even more convinced that Norton has intentions of defrauding the public. this is the second time i have installed Norton and is the second time hackers have invaded them. firstly through email and now through there own product where the internet security was turned off for some of the security. they will not answer me as to how a hacker could turn these settings off with a reliable security product. if the product is not reliable for me i would like the cost of my notebook back as the hacker allowed to infiltrate, has wiped the partitions and erased everything.

  40. My Norton Security protection will expire Jan-04-2014. I want to buy and pay by Telegrafic-Transfer Pc.1 Norton Security version 2014 cover 3PC. Please inform me your Bank-details for a correct TT-Payment instructions through the Bank.
    Thanks & Regards
    Carlo

  41. The live update on a dial up has become impossible with file sizes of 168 MB. FTP site 268 MB, file ends up corrupt. The live update got to about 80MB and disconnected (this time not the ISP) and now it’s back to a 160 MB update. As if none of the 12 hours of download never existed. This is wrong. This problem need to be fixed. You guys want to neglect the dial up customer, so be it. But, I’ll never be back again, regardless of the connection speeds. Serious, I paid good money. It’s been tolerable up to this last live update. Your tech guy was nice, but the work around was another computer and a high speed connection. In other words, we don’t care about the dial up customer. I like the product. Up to now. Now I’m real unhappy and ready to spread hate and discontent about it. “Fix is not complete” is not compilable with my expectations.

    • Live update revisited, the update file size was manageable. Don’t know what changed, but thanks.

      “Fix is complete”, again thanks.

  42. Very valuable insights, the method you mention can indeed be very effective if applied consistently, keep it up, thx for sharing……

  43. Have had an amount taken out of my bank account, obviously for my 2 year contract, is this automatically set up on my computer, as I have not received any information re this.

    Thanking you.
    Carmel Hill

  44. Thank you so much for helping me solve my security problems.
    I know now-a-days that we just can’t afford not to have assurance
    of protection for our everyday functions. Thank You!

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *