Contacting Norton Customer Service Center
Norton is a company that’s all about Internet and computer security. Hackers are highly skilled Internet gurus that use Internet connections to pull personal and financial information from computers in a myriad of ways, including the use of software that collects information without the user knowing. Norton protects customers from these types of software and from harmful viruses that may cause permanent loss of computer hardware and hard drives. The front page of Norton asks the viewer if they are a current customer or a newbie – we’ve looked at both sides of the website. The consumer side is clearly focused on support and information on new products and upgrades. The newbie side is focused more on selling the customer Norton products.
Phone Contact Numbers
We never found an official customer service phone number for Norton customer support. After searching several minutes online, we compiled a list of user published phone numbers. The ones listed below have been tested and do reach Norton customer service.
- Verified Norton customer support: 1-800-927-3991
- 2nd Verified Norton customer support: 1-800-745-6061
- 3rd Verified Norton customer support: 1-877-294-5265
- 4th Verified Norton customer support: 1-800-441-7234
It is important to note that many customer service companies offer Norton support, but this support is not from the Norton company. However, the numbers listed above resulted in the same automated response each time we dialed.
Norton is a Symantec company – thus the corporate contact address for Norton is actually the contact address for Symantec Headquarters.
Norton Worldwide Headquarters
350 Ellis St.
Mountain View, CA 94043
If you want to access the customer support page and FAQs offered by Norton, use the official website here: http://us.norton.com/home1/promo. This website is for current Norton users and buyers. The website offers Norton downloads, renewals and upgrades – in addition to customer support FAQs. Don’t expect to find any contact information other than the contact form on the Norton website.
Customer Service Email
There is no email address for Norton, but there is a contact page on the official support page. This is the only means of support contact listed on the Norton website. All other contact information was collected off-site. You can contact Norton customer service via the contact form here: https://www-secure.symantec.com/norton-support/jsp/contact/contact.jsp?&lg=english&ct=united%20states&inid=hho_support_buynorton_en_us&version=current&pvid=f-home&product=home.
We called the Norton customer service line in the USA. We were answered by an automated response. This response was looping if you did not choose an option. After choosing an option, it put us on hold. There was no automated thank-you. There was also looping elevator music during the wait. We waited 12 minutes before a representative answered. The representative had a foreign accent.
Have you bought Norton products? Have you had trouble with their customer service line? Tell us your story.