Contacting Netflix Customer Service Center
Netflix is a streaming and home delivery move service that customers can use with a home computer, Playstation 3, Wii console, Xbox 360, Mac computer, iPad, Apple TV and many smartphone devices. Service is available on a monthly basis, with customers being required to pay for streaming and home delivery services on separate bills. Netflix is constantly trying to pull in new customers, so contact information including phone,Click here to leave a comment about your customer service experience.
Phone Contact Numbers
There is one phone number listed on the customer service page. That Netflix customer service phone number is available 24 hours a day.
- Customer Service Phone Number: 1-800-585-7265
If you access your Netflix account and click on the Call Customer Service link, you will be given an estimated wait time and a service code for express service.
- New Service Phone Number: 1-866-579-7172
The new service phone number is to be used if you do not have an account or you are interested in learning more about the Netflix service.
We could not find a mailing address on the Netflix website, but we managed to learn from customer service emails that the corporate address is located in Los Gatos, CA. The mailing address is listed in tiny letters at the bottom of the email. Netflix 100 Winchester Circle Los Gatos, CA 95032
The official Netflix website is available here: www.netflix.com. You have limited access to the website unless you have an active account. Customers can find out about the service and the required hardware that plays Netflix.
Customer Service Email
There is no customer service email address listed for Netflix. All communication via email originates from the email@example.com email account. We sent an email to this address and it did not bump back and undeliverable immediately. We did receive a response shortly after the email was sent. According to Netflix, emails sent to this address will not be answered if the question is a customer service or billing issue. Customers are supposed to use the HELP and MY ACCOUNT sections of the website to solve those problems. The phone number listed in the email is different from those listed on the website (1-866-716-0414).
Social Media and Netflix
Netflix is also available through social media websites like Facebook and Twitter. The official customer service Twitter account is @Netflixhelps.
Netflix customer service begins with automated options. After a wait of approximately 1 minute, we were connected to a customer service representative. The Netflix customer care specialist was an English speaking employee who gladly answered our questions regarding account setup and payment. Customers can also contact customer service at the following email: firstname.lastname@example.org.
When we received the automated response, the email directed all questions to the customer service hotline. We found that the email sent from Netflix is an automated response with little to no thought behind the response. Contacting customer service using traditional methods is easy, but contacting customer service though email is nearly impossible.
Did you get the run around or did you speak to a customer service representative immediately?