Contacting Net10 Customer Service Center
The Net10 mobile phone company is a pre-paid, no contract, no credit check brand that sells phones, SIM cards and service to customers in the available service area. Net10 does not own or operate calling towers, but they do pull of other major cell phone company towers. Net10 is offered by the TracPhone company, which is known for using cell towers from AT&T, Verizon and other mobile companies.
Phone Contact Numbers
Net10 customer service can be reached by phone, but there is no mention of when the call center is open.
- Phone Customer Support: 1-877-836-2368
- SIM Customer Support: 1-855-333-2355
If an envelope and stamp is more your style, you can contact Net10 by mail using the customer service address.
Net10 Wireless9700 N.W. 112th Ave. Miami, FL 33178
Learning more about Net10 is simple via the official website at http://www.net10.com. Net10 is available in most areas, but customers won’t find a Net10 store. Phones are sold through major retailers like Walmart and at gas stations and convenience stores. Cards can typically be purchased at the same locations. You can purchase your Net10 phone online from the official website in addition to accessing customer service.
Customer Service Email
If you aren’t up to calling Net10 customer service or you simply want to send an email instead of a letter you can fill out the email form on the Net10 website http://www.net10.com/contact.jsp?nextPage=contact.jsp&task=contact. The email form does ask for the serial number for your Net10 device (phone or SIM) if you are a current customer. If you don’t want to search for that information simply check the NOT A CUSTOMER box at the top of the email form.
There is no email address for customer service, but we did find an address for the corporate office we are testing. The email address listed for corporate office is: email@example.com
Net10 customer service is available in English and Spanish. You cannot press 0 to bypass the system, so you have to listen to all the available options and make a selection. If you wait until the end of the list you are given the option to press 0 if you want to listen to the options again. We pressed support and then chose 4 for other support. The agent who answered the call had an accent so strong we were unable to understand her name. We asked if the iPhone could be used with a Net10 SIM. The Net10 representative said yes, as long as the iPhone was from AT&T.