Contacting Net10 Customer Service Center
The Net10 mobile phone company is a pre-paid, no contract, no credit check brand that sells phones, SIM cards and service to customers in the available service area. Net10 does not own or operate calling towers, but they do pull of other major cell phone company towers. Net10 is offered by the TracPhone company, which is known for using cell towers from AT&T, Verizon and other mobile companies.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
Net10 customer service can be reached by phone, but there is no mention of when the call center is open.
- Phone Customer Support: 1-877-836-2368
- SIM Customer Support: 1-855-333-2355
Mailing Address
If an envelope and stamp is more your style, you can contact Net10 by mail using the customer service address.
Net10 Wireless9700 N.W. 112th Ave. Miami, FL 33178
Official Website
Learning more about Net10 is simple via the official website at http://www.net10.com. Net10 is available in most areas, but customers won’t find a Net10 store. Phones are sold through major retailers like Walmart and at gas stations and convenience stores. Cards can typically be purchased at the same locations. You can purchase your Net10 phone online from the official website in addition to accessing customer service.
Net10 is available for customer service contact on Twitter, Facebook and Google+.
Customer Service Email
If you aren’t up to calling Net10 customer service or you simply want to send an email instead of a letter you can fill out the email form on the Net10 website http://www.net10.com/contact.jsp?nextPage=contact.jsp&task=contact. The email form does ask for the serial number for your Net10 device (phone or SIM) if you are a current customer. If you don’t want to search for that information simply check the NOT A CUSTOMER box at the top of the email form.
There is no email address for customer service, but we did find an address for the corporate office we are testing. The email address listed for corporate office is: corporateoffice@net10.com
Our Experience
Net10 customer service is available in English and Spanish. You cannot press 0 to bypass the system, so you have to listen to all the available options and make a selection. If you wait until the end of the list you are given the option to press 0 if you want to listen to the options again. We pressed support and then chose 4 for other support. The agent who answered the call had an accent so strong we were unable to understand her name. We asked if the iPhone could be used with a Net10 SIM. The Net10 representative said yes, as long as the iPhone was from AT&T.
They seem to be in business to take your money and give horrible service. They have you on hold when you call customer service for over half an hour every time. My banker can atest to this statement I made a call to discountinue service from her desk. It is 2 months later and they are still taking out my auto payment. I’m on hold again to try and get this straightened out, it’s be 45 minutes now, still holding! I want my money back. I was willing to just have them send me this last months auto deduct, thinking maybe I called to late to stop it for Jan, but now that they are doing me this way again. Every time I call about discontinuing I get this same thing. I am going to my banker and have her reverse both these payments now. She put it on her record that she heard me tell them to discontine service and auto payment so I can get it done without a problem. If you have their service, don’t ever let them take your payment automatically, they won’t stop!!!!
I’ve read enough comments to not bother asking if I would have service where I live in the country and to know this company is poorly organized so I will look elsewhere to a company who would actually let me talk to a person who would have enough sense to answer my questions.
i have 4g internet and it is so slow
switching to your company has been a complete waste of time and money, completely ruined work & free time as i have no ability to communicate with anyone reliably. I have spent 6 hours on the phone with your HORRIBLE and completely incapable customer service drones and my phone still isnt working. i will do EVERYTHING in my power to put up my experience EVERYWHERE online because no one deserves to have their life and communication abilities derailed by such a terrible company.
This company is perfect for drug addicts and criminals….and that’s probably what kinda ppl run the place from how they treat you…
WE HAD 750 HOURS ON OUR NET 10 PHONE, AND WE MADE A TIMELY REQUEST FOR AN ADDITIONAL 300 HOURS FOR 60 DAYS. THEY STATED THAT THIS 300 HOURS WOULD BE ADDED TO THE 750 HOURS, AS THEY HAVE DONE IN THE PAST. HOWEVER THIS TIME NET 10 ERASED THE 750 HOURS AND HAVE US ONLY 300 HOURS–AGAIN CONTRARY TO WHAT THEY STATED THEY WOULD DO–WE DID THIS THRU RADIO SHACK, AND THEY TOO ASSURED US THAT THE 300 NEW HOURS WOULD BE ADDED TO THE OLD. PHONE CONFERENCE WITH CUSTOMER SERVICE SAID THEY WOULD DO NOTHING TO RESTORE THE 750 HOURS THAT THEY ERASED. HOW CAN WE GET THIS ERROR CORRECTED??
Don’t bother with Net10 or Tracphone, (same company). Tracphone would waste my minutes with useless text commercials and like jon Net10 wiped a whole lot of minutes off I paid for. Don’t bother!
After waiting almost 4 days, I still have no service. Help me. I have spent alot of money and am getting no service. Ny phones serial number is 268 435 461 416 . I was porting my number 785-202-0215. I am losing business as I am not getting my phone calls. Please help or I will have to get official help————————————————————————————————————————————————————
I want change my network
Never got answered!! I had to call several different customer support numbers before getting answered– which never happened!! Robot response hung up on me 2 or 3 times first. Can’t believe this. I know Net10 is cheaper than most contracts, but that doesn’t make us rats that deserve last response just because we choose to save money. IF it weren’t for the cheaper price and no contract agreement then I would never use Net10. If their customer service is this bad at responding then it must mean their service is so bad everyone is calling in on it?? How sad. What is the world coming to…?
I bought an airtime card and all the numbers but the last 4 didn’t scratch off right. So i called them took 2 days to talk to someone when i did they told me to make a copy of the receipt and the card and fax it to them. Then, it was the wrong fax number they gave me. Right now i am on hold trying to get back in touch with customer servive after the line had been busy? for the last hour. I am still on hold and have been for an hour and a half. I don’t understand how they couldn’t have just told me the numbers they have the card number any other company would. they make it impossible they want you to just give up. Gave me the wrong fax making me spend extra money to copy and fax it to them then i still have to wait 72 hrs. if i can even fax it to them.
This by far is the worst company I have ever dealt with. I had net 10 service for 5 years with the same phone number. The only reason I put up with them, is because I had reception at home. Any other cell phone I tried, did not. When they introduced the android phone to the market I bought it and what net 10 failed to mention was that for this phone they used different towers. I could not use it at home. After spending hours on the phone with their worthless customer service agents, I asked for a manager and what he did for me was change my telephone number, WITOUT EVEN telling me. I had that same number for 5 years. Once I found this out the next day and called them, they said it was impossible for me to get my number back.(which was bologna) That was the final straw! I have put up with so much from overcharging for 2 years and then telling me they could not continue to issue me credits. To plain hanging up on me when they didn’t know the answer. I cant believe they have any customers at all they way they treat people. Unless you enjoy wasting your time, money and being lied to. I would try another provider!
Today I reinstated my number it took 1.5 hours to get reinstated – I signed up for unlimited hours . when they
activated the phone it said 30 days -1000 min. Called them back got another operator told him what it was to be he said at the end of 30 days call and change my contract I ask him why he could not could not change it I know it is in the computer said he could not .I hate the thought of having to call customer service.
Hello,
I have a problem.
(I do not live in the USA. Know nothing about the network Net10 and TracFone.) Can you tell me if it is possible to unlock the SIM card so that the phone can work on other networks in Europe? I bought three phones LG L35g … please help. What should I do? Can I unlock with operatra? how? : (
Regards
I think that since this whole at&t debacle that the company should offer replacement sims or even the phones themselves. I believe that their claim for unlimited data is a straight out lie. False advertisement. Now if they would send a tmobile sim or compatible tmobile phone which has no data
ccap and is truly unlimited customers would be appeased and their buisness wouldnt be falling to pieces. I am one of these people. Get a grip net10 before it all goes down the commode.
What I think your service is poor and the customer services
Your Service is great. My problem lies with when I purchased a newer phone and gave my old phone to my daughter my contacts vanished. I want to know how to retrieve my contacts.
You make transferring my number to a new phone so diffacult that I am going to a different carrier. I have been with you for 4 years
I was call bangladesh. but 1 month my service off. how I call again bangladesh. ?
This is the most distressed service ever . I pay monthly and yet you cut off my service .I can not get in touch with a human to explain!!I am 81 years old ,my time is very limited. I don’t need your phone any more ..
I have contacted your customer service three times since I sent my phone back to you in the fed.express envelope. You provided. I was to be mailed back a new phone. As mine was only two months old. I’m still waiting but if I have to talk with anyone there that puts me on hold for 3 minutes over and over again…I’m going to call the BBB ON YOU. Now where is my phone. Better yet just send the old one back!!!! C.j.knoll
..
After being on the phone for over an hour and talking to 5 representatives,I know Net 10 gives customer service that I cannot give at my place of employment……because I would be fired on the spot……Done with Net 10 and may Karma give to the Net 10 crew what they dish out.
Call corporate otherwise you are wasting your time…you will get results this way…
I brought a new net 10 phone and had ask for my 7469 minutes to be transferred on Friday 13th the girl said it would be in few hours it wasn’t and I call Sat 14th they said it would be done it wasn’t and then Sunday I got hold of Supervisor and they said I had lost them. I have been with you for some time and now this. I will be calling BBB and informing them. I am very up set with your service. I think you should be put out of business.
Get operators that are american and that speak and understand ENGLISH.
I have had Net10 service for some time. Bought a new phone and got the remaining minutes and phone number transferred from the old phone. However could not get it activated. Spent over 5 hours on the phone with various technical support personnel. The last one said in effect “my system says the SIM card says it’s activated, but another part of the system says it’s de-activated (???????)” So we will send you a new SIM card, which will take 2 to 5 days to deliver.” Since i don’t have a cell phone now, I requested the new SIM be sent overnight express. Answer – “Will do.” Today I get an email saying they are sending the new SIM card and I shnould get it within 5 days. In other words, what they say means nothing. Not only do they not understand their own system, they keep you on the line asking the same questions over and over and getting nothing resolved. Yes the service is cheaper than most, but is it worth the hassle? Their staff is absolutely, totally incompetent. I have contacted corporate, so far no answer. We’ll see, but I’m not holding my breath. NET10 focus is NOT on customer satisfaction, it is simply on you know what.
I havent had nothing but trouble out of this service. They take money off your card and mid-way of your service they turn off your phone. I live on a fixed income and now my phone is off for the second time this month. I call and they say that I never bought any time and it came off my credit card. And my service was off on the last of the month and when i called the number to have it turned back on, on the first of july my phone was back on . Now explain that! So if I didnt buy any time then why did they turn my phone back on???? Plus the phone that I have I bought an extra two year warrenty. so I lost that also. I think that someone is taking the money and putting it in their pocket . I am just fed up with net 10 I wouldnt advise asnyone to buy any net10 service they are thieves
This the ******* worse phone service provided to any customer!!! Can’t understand the dialect, poorest customer service ever, rude operators and managers! This service drops every call I make!! Takes money out of my account and drops my data service at will!!!! I HATE NET10!!!!
Please do not use this service!!!
I bought a net 10 card , sim car now my internet service no working call the company ia trip , if I only know this before but this company will be sorrow because i will keep ask why . all customer or this company need to post on all social median site about there problem with this company watch what will happen
This company is notorious for committing fraud to unsuspecting customers. I have reported them to all of the relevant law enforcement. When you try to end your service for the bad service that a customer receives they start playing games and falsifying information and bouncing your phone number port request to different places. I would not recommend any citizen to use this company as soon the federal government is going to get involved with the fraudulent activities that they are committing every day!!!!!
after spending 30min. on the phone trying to activate my new phone. I still do not have service. I was told to wait and try later. I get a message about Verizon. I am a net10 costomer and need to activate my new phone that I bought from you. I am ready to send the phone back and cancel my service. I CAN NOT UNDERSTAND the person who I am talking to. Please help me I want a cell phone for emergencies.Call Me 985-892-0644
I’ve been having problems with my Internet on my iPhone. My Internet or apps like Facebook or Instagram only works if I’m using wifi. I use to use those apps without wifi but now I got to have wifi to get on the Internet or use social network apps. What can I do???
How I wish I had checked the reviews before changing to net 10 I would not have made this mistake
I’m writing this belated letter to inform you that I have never dealt with a company that staffed so many incompetent people in all my life! I have received no less than (2) New Phones, (3) New Sim Cards and we’ve exhausted well over 100 working hours in desperate telecoms talking to your Customer Support, Technical Support and Management, only to receive continuous promises with absolutely no results. And as a result of this deplorable situation, which is only compounded by the fact that I’ve been without service for over six (6) weeks now, I must change the cell phone number that’s displayed on all of my business cards, featured in all of my local/metro advertisements and listed in the yellow pages of the phone directory.
Personally, I think this whole scenario proves that Net10 is a complete “Scam” and must be reported to the Better Business Bureau and FTC because no legitimately licensed Wireless Telecommunications Provider could afford to be so blatant and irresponsible, and would not take every appropriate, reasonable and immediate action to resolve what has been characterized as inexcusable and unacceptable service from Net10 and it’s entire Technical, Customer and Support Staff.
I know your not kidding it happened to me before
I purchased 2 reconditioned phones form your service I purchased 2 of the unlimited plans, I got the phones and activated them both but I cannot use them at all,so net 10 sent me two other phones, so now i have a total of 4 phones and all four will not work,I have spent hours on our customer service line and still do not have a working cell phone,it has been 3 weeks.I spent 100.00 for nothing so far, I very upset,,I don’t know what to do I just want a cell that I can use. please can someone help me or send my money back so I can buy another phone that will work
Net10 is horrible i have made too many complaints. I asked 3 customer service represntatives plus a manager and my problem still didnt get solved. I will be changing my phone company next month and i wouldnt recommend no one to get this phone company.
I been net 10 for 3years or more , I cant understand why you can charge people minutes to tell them their minutes went though on their cell you just charge me three minutes three different times to tell me I have minutes and when you call customer service I am on the clock also when I add minutes by buying your card you charge me to tell me that when I can look on my cell and see myself it went though you ripping people off are you so hard up for money you steal from your hard working customers this isn’t the first time you did this its unamerican
This net10 must be ran by the same people that made the obama healthcare sight this support for this service just sucks. sight is always down and cant get ahold of anyone that speaks engilsh well enough to get issues fixed.
I purchased two $50 unlimited phone cards in Dec. 2013, one for my disabled veteran I care for, and one to replace that one after we could not put the unlimited $50 card on his old original net 10 phone and I am put over $100 for useless cards, plus and not including the cost of my other working phones minutes that I spent on my phone trying to get his running. I do not even want to discuss this horrible period of my life , I am very unsatisfied and disappointed and disgusted by net 10!
this is the worst service in the u.s.a. cantreach anyone by phone or internet Phone is less than a year old and should not have this problem
I have NEVER had a problem with the customer support….I immediately ask to get a supervisor on the line…..
How do you contact customer service? The tel nbr is not staffed by humans. One site said to select 1-4-4. Well, the first ‘4’ does not exist!! Customer service should be ‘6’ but you can’t get thru the voicemail. Terrible!! I have used net10 for about 6 years for emergencies and ordered a replacement telephone. I can’t get service on the new phone. I just wanted to keep the same tel. nbr. and same auto-refill package. Is this so hard?
it is inpossible and time consuming to get a human. I have spent over 60$ in phone cost and more than that in time with no results as yet.
Worst customer service I have ever encountered. My issue is still not resolved!!
Inaccurate info from customer service rep, leading to a huge fiasco
WELL I HAVE MANY COMPLAINTS BUT FOR NOW THIS ONE BOTHERS ME THE MOST…
I ASKED THE CUSTOMER SERVICE PERSON OVER IN UGANDA OR VIETNAM OR ??? AND ASK IF THEY WERE WITHIN THE USA. THEY TOLD ME “no” THEY WERE NOT SO I ASKED TO BE TRANSFERRED TO SOMEONE IN THE U.S. WELL THEY TELL ME “WE CAN’T DO THAT SIR” 3 DIFFERENT TECH AND I COULD NOT UNDERSTAND ANY OF THEM. SO WHY IS IT I CAN’T TALK TO A REP IN MY OWN COUNTRY? IVE BEEN WITH NET10 FOR A FEW YEARS NOW AND LATELY UR BUSINESS SUCKS BIG TIME…WHATS GOING ON? NEW C.E.O.?
IM STOPPING HERE CUZ I HIGHLY DOUBT ANYONE READS THESE ANYWAYS…I’LL JUST HAVE MY ATTORNEY CALL YOU PEOPLE, WHAT A JOKE.
I purchased 200 minutes online – I had 300 minutes on my phone – I lost the 300 minutes. If I don’t get my 300 minutes back I am done with Net 10 for good. I called and was kept on the phone for a long time putting in codes over and over again while your rep told me he had to speak with someone else.
This is the worst company I’ve ever dealt with. I bought another phone and tried to switch the number and lost all my time and they disabled the phone. After spending $85 I now have no phone and no minute
Purchased phone 10/31/13 Unable to activate. Customer service sent us a new sim card.Supposed to keep same phone # & amt. of minutes.New sim card activated. Used phone until 2/22/14, when it said phone deactivated. Cust. service could’nt tell us why, but that the number was changed. We don’t know why or why we were not notified. If we had an emergency, this would have been a real problem. We talked to four people, over an hour and half & no one could activate the phone, so were going to send another sim card. Two weeks went by & no Sim. Called 3/10/14 & got a very nice female named Astrid. She was awesome. She got the phone to work & somehow even got back the original phone #. She was friendly & efficient & knew what she was doing. You should train your personnel better to be as good as she was. I couldn’t thank her enough.
Please tell me how to get my phone activated?? I can’t seem to get a real person .tpo help me activate my phone I bought a 50$ card I REALLY NEED MY PHONE PLEASE HELP ME N THANK U IN ADVANCE
I have spent hours trying to get my phone activated. Spent almost 100$ to get it working. I finally succeed with that. It worked just fine. I had fabulous service. I go to school the next day and it worked until about 8:20, now it says that my mobile network has been blocked. I do not know how this happened, or how I can fix this.
I have dealing with this company since February 28, 2014 attempting to get a replacement telephone. Today is March 20th and I have had not success. Every customer service representative gives me a different story as to why the phone was not shipped. I cannot get a tracking number and meanwhile, I have no telephone with which I use to conduct business. I cannot find a number for the coporate office and I refuse to speak with anymore customer service reps. I agree with one of the previous posting, this company is in business to take your money and give extremely bad customer service. I am so dissappointed.
I HAVE BEEN WITH YOUR SERVICE FOR OVER 4 YEARS AND HAVE NEVER HAD MY SERVICE TURNED OFF UNTIL RECENTLY. I JUST PUT 300 MINUTES ON MY PHONE AND CALLED YOUR CUSTOMER SERVICE NUMBER TO GET IT REACTIVATED AND YOUR AUTOMATED SYSTEM DID NOT GET IT TURN BACK ON! SO I CALLED BACK AND EVEN PURCHASED AN ADDITIONAL 200 MINUTES WITH MY CREDIT CARD AND WAS PUT ON HOLD TO BE TRANSFERED TO A CUSTOMER SERVICE AGENT AND WAS HUNG UP ON! MY PHONE STILL ISN’T ON AND THE 200 MINUTES THAT PURCHASED ALSO WASN’T ADDED ON EITHER! UP TO NOW I HAVE BEEN HAPPY WITH YOUR SERVICE AND HAVE NOT HAD ANY PROBLEMS WHATSOEVER. I HAVE NEVER LOST A CALL,TEXTS HAVE ALWAYS GONE THROUGH AND RECEIVED FROM MY CONTACTS. ALL I WANT IS MY PHONE TURNED BACK ON!!
AND CREDIT FOR THE MINUTES THAT I PURCHASED!!
to whom it may concern; about 3 weeks ago I bought a bring your own phone sim kit and the sims I received would not activate my phone so they sent me another sim card that was not the right size so I called back and told them so then they were suppose to send the right sim and that’s the last I heard about it ive been on net10.com and they could not find anything with my name on it as far as the order ive lost the order # but my name is Lawrence Braman I hope I can get some attn. of somebody that will help me I have been without a phone for over 3 weeks I need my phone please help me !!! I would like 4G I would like to be a good customer for net10 help help help!!!
Necesito agregar el pin de minutos y tengo el servicio suspendido
Net10 sucks. They shut you off without notice and their ceo of operations acts like they can do what they want. They try telling you that you do things their way or don’t have service. They need to be shut down.
I called for my nephew to activate a card for him I have nothing nice to say about net ten I am so glad for Verizon 🙂
after reading all the comments I realized I am not alone. I have spent the last year and a half having to call customer service every month because the automatic payment never went through and my phone gets shut off with no warning. I have to deal with calling, trying to find a human, press 1 for English my ass, that cant speak English or understand it. by the time i’m done i’m fuming and want to choke some one and need a drink to calm my nerves. so this month I just say forget it and buy air time card online and now my phone wont go online. try to call and every number I call I get hung up on before I even get a live person. so I try the website which now has no record of me and wont let me sign up under different email…think its time for a new phone company. poor customer service is putting it mildly…they shouldn’t even be in business if they do this to everyone
yeah i bought a net 10 card for my lg smart net 10 phone $25.00 one that gave me 1000 minutes tried to hook itup and they say they cant so you ripped me off $25.00 and i want it back or im getting a lawyer.
i bought a lg900g phone and called cause i could not buy ringtones from my phone customer service kept me on the phone for over an hour every time i would have to reopen my browser it would charge me i wasted over 50 minutes and they could still not fix it they just needed to send me a new phone
Right now I am very upset, less then a month ago I ordered a new phone from net10, it’s a zerizon prone but it excepts net 10 programming. Soon after I started the conversion of my old number to the new phone I selected the $40.00 a month service. It told me then that my service would end may 21st. But I just thought that was what was left on my old service plan. Oh, I also asked for auto refill. This is the 21st, my phone was shut off, I have tried to refill via enter net and the money was taken from my account and my phone has not come back up yet. If this continues I will be forced to find another service and tell every one that will Listen how shawdey your service is!
I am writitng to ask the difference of the $40, $50, & $60 dollar card for minutes on my cellular telephone. I bought some minutes back in 2013 for my telephone to call to Mexico sometimes and still use the same telephone; unlimited plan is what I bought and the dollar store in Pasadena, Texas and your company would not refund nor exchange the card when I found out that the one I needed was the unlimited international. I had the telephone minutes put on another phone and the minutes from the card were not all used and still had 600 or more minutes and the telephone service said they could not change or exchange or transfer the minutes to my telephone.
My wife had bot a $50 net10 phone ard and she is not getting no internet on her lgl35g phone
THIS IS ABSOLUTELY THE WORSE COMPANY IN THE WORLD. THEY DON’T EVEN HAVE NEW PHONES LIKE THEY SAY THEY ARE ALL REFURBISHED PHONES THAT’S WHY EVERYONE HAS PROBLEMS SOON AFTER THEY GET THEIR PHONES. THEY NEED TO BURN DOWN NET 10 AND THE PEOPLE THAT WORK FOR THEM. THE BIGGEST LIARS OF ALL TIME. ALL THEY EVER SAY IS OH I’M SORRY TO HEAR THAT OR THEY WILL SAY IT WILL BE THEIR IN A COUPLE OF DAYS, BUT IT NEVER DOES
I’m not sure why there aren’t more possitive comments. I’ve been with Net10 almost 2 yrs. I haven’t had any problems. I had to wait two days for my service to start and once I started auto refil from my bank account its been hassle free. I’ve not had any problems with connection. Maybe I’m in a good area where reception towers are in good range but I travel to different areas is MO and have had no issues. I don’t use the internet a lot on my phone even though I am right now. I use my wireless connection on my phone at home simetimes. I talked to customer service at Net10 today and I believe we are going to change my husbands phone from ATT and our bill should be $90 total for both our lines instead of $45 for mine Plus $130 for his through AT. THAT ALMOST CUTS OUR CELL PHONE BILLS IN HALF! I’m excited! Thank you Net10.
I bought an unlimited data card for my net 10 android, and now I recieved a text that “said that ” my high speed service limit has been reached”. I was under the assumption that unlimited had no limit. I use my phone daily and now I”m being kicked off most of my apps. Please help me with this issue.
Did you know that Net 10 has land line home phone business?I did’nt,and when I went to purchase airtime at a Dollar General two days ago for my Net 10 cell phone,I did not realize that I had purchased airtime that can only be used on a Net 10 HOME PHONE!!!When I called Net 10 customer service,the people I spoke with (three,eventually)agreed that I was sold the wrong airtime,but that there was nothing they could do about it,and after over an hour of trying to find out why I should lose $20.00 for something that Net 10 should tell their customers about ,I asked to speak to the tech’s supervisor.He tried to assure me that the supervisor would tell me the same thing,but I insisted on speaking with the supervisor.He then told me that the supervisor was busy with another customer and he had no idea how long(one minute,one hour??)before the supeervisor could talk to me.He advised that I should take this up with Dollar General
where I purchased the airtime.A COMPANY AS LARGE AS NET10 CANNOT RESOLVE THIS PROBLEM BY SIMPLY CONVERTING THE PURCHASED AIRTIME MINUTES TO MY CELL PHONE ???!!! More to follow
I use autofil for my phone. Net 10 had a system error and the auto refill was not charged to me. They sent an email 6/27 that said:
Due to a system error your Auto Refill benefit for this month was not sent out and your account was not charged. Please be assured that the system error has been fixed and you will receive your benefits for this month at no charge. Then they deactivated my phone! When I called them to discuss this, they told me the only way to reactivate my phone was to buy airtime. They just didn’t understand that I should not need to do anything, that Net 10 needed to fix this situation. They refused.
We will resume the billing cycle next month on your regularly scheduled billing date.
Please, since I became a member of h2owireless client ,I didn’t got normal calls and no Network connection, so pray you as client to restore my connection even normal calls ,is it better to you that change again a company?
This is my humble request.
Thank for resolve this issue.
I bought a mobile phone from Net10 about 4years ago when my mother went to a home as she has Alzheimer dementia so in the event the home needed to contact me in light of an emergency. This morning when I turned my phone on and tried to dial a number it tells me that my phone has been deactivated?? Now I have it paid directly from my bank account and they gave me no warnings that there was a problem. So finally after 3 hours of trying to get someone anyone to help I finally got a rep. I told her what the problem was that my phone was deactivated and wanted to know by who and why. She told me it was an error on THEIR PART but she would reactivate the phone but I would have to buy some air time before that could happen. I had her reiterate to me what she repeated to me about buying airtime. Now the error was on their end and they expected me to buy airtime and not to mention my phone already had 2200.50 minutes on it why they could not use those minutes to turn the phone back on. She flat out refused and when I as to speak to a supervisor she told me she was a supervisor and I said then I’d like to speak to another supervisor she said she was terminating the call and hung up on me? There should be some law that they should be held responsible for negligence to protect the public
from these scams. I refuse to buy airtime when I have over 2000 minutes on my phone already paid for. Maybe I should post a complaint in the newspaper. I think I will come to think of it.
solicito direccion de oficinas 0principales para enviar solicitud escerita headquarters address request to send written request…Thanks you
Agradecere la respuesta en breve termino….I will appreciate the answer in short term
I have had my phone for 2monthsand have had nothing but problems.music skipd, can not download movies phone freezes all the timeand i am forced to poser off and back on.I am going to look at phones today.
I have purchased 2 Net10 phones, had them for 2 years, and am now switching to T-Mobile due to non-service of Net10. While trying to transfer my numbers, I could only get one number transferred. The other number is being withheld from T-Mobile due to the fact that I do not have my contract number. THIS IS A PREPAID PHONE. I USE A CARD PURCHASED FROM A STORE TO ADD TIME TO MY PHONE. WHAT ARE THEY ASKING FOR? Every time I try to call and get information, I get a different FOREIGN SPEAKING person and they either do not understand English or they are just plain stupid. I will be so glad when I finally get my other phone to T-Mobile and then Net10 can take a flying leap…..
I’ve waisted hours and money
This company is really rude and unprofessional. They are the worst
i bought a new phone with net10 recently. ive been with them for over 2 years. even though ive had problems, and had to wait 2 weeks one time for a replacement phone, ive tried to stay with them. i guess im kinda like a loyal old dog. anyway, i bought new phone which was supposed to have picture/video capabilities. walmart rep say yeah, so i didnt bother to really verify info. i brought it home, open up, charge, and no video, just pic. ok, i will work pic for now, but pic wont send/recieve. says it will in instruction, but it wont work. what to do? i need pic at least to send/recieve for business. oh yeah, this new customer service is giving me doubts. i contact that chat ad, and its either down or they want to charge. whats up net10?
I Had to go out of town and need’ed a cell phone. I bought a Net10 phone and a 35.00 minute card. I got the phone home call’ed the Net10 companey to help me get the phone working. The man had me on the phone for two hours. Then came back to the phone and said that the phone will not work in my area. He told me to take the phone back and get my money back. So I did. The lady at the store gave me my money back for the phone but not the 35.00 card I bought. So I called the Net 10 today two times telling them about what had happend. They told me they would not give me my money back for the card I just had to eat that 35.00. That is Bull. I will be going to the news about this. I bought this phone and card in good faith. And It would not work where I live and they wont to tell me some crap like this. I dont think so.
I have been trying for 2 days to correct the misinformation you have on my file. Yesterday I spoke to a Supervisor and was able to advise my correct address. I wanted to correct the name of my High School but was told to call a number – enter a PIN – and that person would handle it. I called – they can’t handle it. I am fed up with this type of service. They won’t tell me what the name of the High School they have on file – and won’t let me correct it. I told them – as far as I’m concerned, as long as my name and address are correct, that’s good enough for me. However, all this misinformation is quite upsetting. I was even texted to make sure who I was – and still would not tell me the information they had – and most importantly, would not change it. I love the phone – but I certainly don’t love the service.
When I called the phone number and entered the PIN number you suggested, why couldn’t the person I spoke to correct the name of my High School?
I followed your instructions and hung up very dissatisfied. Poor communication.
I bought a net 10 phone for my wife,the worst thing I could have done on o7/02/22014.We had straight talk for 4 years without a problem. The net 10 phone seemed like a good phone. She has no or little service where we live. Like others I have spent hours at a time trying to get the problem taken care of,but all I get is lies, people that I,a Texan, cannot understand, and promises of being sent a phone that will work in my location. Now they want me to send them back a phone they sent ,instead of a sim card, before they will send me another phone. No way
I added air time to my phone and they charged me twice.I went to my Bank and they showed me where they charged me twice.I spoke to one of the personnel there and the man told me my credit card didn’t exist.The bank showed me where they billed me twice with in twenty five min.My phone has been deactivated.I WILL NOT COME BACK TO YOU UNTIL THIS MATTER IS FIXED
Customer service at Net 10 is terrible!!!
Takes forever, reps don’t understand what I am asking for. 2 calls to 2 different reps, still not working.
Told to call back tomorrow.
I got a new net 10 cell phone .and I don’t like it at all I cant call oe get a number for my phone.its allwats romeing no mater were I go .I am sending my phone back to them .
I have been a Net 10 customer for over 7 years and for the most part been satisfied with their service. However; today I purchased my monthly $50 unlimited service card. after scratching off the pin there were 3 numbers that I could not make out. Called customer service. which was no help at all. talked to 2 different people before finally getting a supervisor after being on hold for most of my 1 hour call. Supervisor had an attitude the moment she spoke. So I told her basically lose the attitude, which she did not. Long story short,to get my minutes must fax, they don’t accept mail, a copy of the card, front and back, my receipt. and other pertinent info, Told her I just wanted my money back; and would switch service providers. Her reply, we don’t do refunds! Asked for corporate info and was told no address could use email, which she never offered. I am s o beyond upset. Will not use Net 10 again, nor will I recommend their service to anyone!
my husband had 1 day of service left and I called the day befor to let them know that I could not do it till the next morning which would put me at 0 days of service. I was told I would not have any problem and could do that. Next morning phone was still working but I could not get on the website to add time and when I called 611 on phone offices were not open yet. When I tried again an hour later the phone was shut off completely. Lousy customer service that does not seem to know their own product and how it works. Will not be going back to it and especially after reading all the bad comments of service
loved the net 10 service for several years untill i got into another county and bought a wireless card fo unlimited service talk text data and after two days fo some querr reason i used to much data when all i do is listen to pandora and text as part of my ministry.
what da!!!!!!
come on Net 10 whats really happening
I am so furious with this computer operator when I call. Not only that, I have to call Net 10 every time I need to add minutes to my phone because, they charge you to speak with them. ANd now it’s not even a real live person. It has taken me almost half a day to get 750 min added to my phone, and then when I finaly have the minutes, they are charging one minute a text when it use to be fifty cent. what a rip off. Recap, 1 you dont speak with a real customer srevice rep, 2 you will spen a great deal of time trying get minutes added to your phone, 3 you can’t call them if you don’t have any minutes on your phone because they charge you to speak with them, and 4 one minute a text mesage. This wiil be my last month using the service I’m sure of it.
I have spent 2 hours on your website tring to activate a new net10 phone and I am unable to do so. I feel I have made a big mmisstake buying a net10 phone. Your website is porrly designed!
THIS IS THE WORST SVC AND THE PHONE ANDROID MIDNIGHT HAS BEEN PITCHED MANY A TIMES. YOU CAN’T EVEN “BREAK IT” UNREAL!!!! I WANT TO ALWAYS SPEAK TO SOMEONE THAT SPEAKS GOOD ENGLISH. ALSO I WAS ON THE PHONE ADDING AIRTIME FOR OVER 30 MINUTES WITH A TRAINEE AND RAN OUT OF AIRTIME MIN ON THE PHONE I WAS CALLING FROM SO MY HUSBAND PITCHED THAT PHONE OUT. THE TRAINEE REPEATEDLEY STATED HE WAS GETTING HELP HIGHER UP. MY HUSBAND THREW OUT HIS PHONE SINCE ONLY 3 MINUTES WERE LEFT. I’M AT WORK AND JUST SPENT AT LEAST 1/2 HR SIGNING INTO EVERYTHING IN SETTINGS JUST TO GET ON THE INTERNET? WHAT THE HECK? WHEN I CALL IN MY AIRTIME MINUTES I SHOULD BE RIGHT ON THE INTERNET EVERYTHING THE CARD SAYS. THESE PHONES ARE “CRAP” PUTTING IT MILDLY. AFTER MY AIRTIME MINUTES RUN OUT FORGET SERVICING THIS PHONE AGAIN. FALSE ADVERTISING? INTERNET? 2ND TIME IT NEVER PUT ME ON THE INTERNET AND I HAD TO GO THROUGH IT AGAIN JUST TO GET ON THE INTERNET. THIS NET 10 OWES MY DOUBLE CARDS AND ANOTHER CELL PHONE AND MINUTES FOR ALL THE GRIEF AND $$$$ LOST.
my internet is not work so ineed help
Horrible service my phone doesn’t work keep calling them day after day after day lines are all buy but they say they will call you back they don’t im being nice when I put it this way im not kidding
today is oct 21st and I called to activate my phone. I told her that I wanted to get the 25 dollars on the 1000min card,she put 200minutes instead. I called to tell her she made a mistake and she couldn’t fix the problem. what can I do? help
net 10 needs a valid phone number for customer service.There are a lot of people out here that wants to ask about how to order your service and phones.
I have yur sevice and I have to factory reset my phone and now I can’t download my virus securety or my games I ccan’t download what I had in my phone at all what is wrong have done this before and had no problem doing anything but this time I need to know what is wrong and why can’t I download anything now to my phone
Worse service can’t get to speak to a rep.
TRUST ME I BEEN TRU THIS NIGHTMARE MYSELF, YOU ALL NEED TO CONTACT THE BBB AND REPORT YOUR CASES TO THEN, THIS IS THE WORSE CUSTOMER SERVICE COMPANY EVER!!!!!! NOT ONLY THEIR CUSTOMER SERVICE DON’T KNOW A THING ABOUT THECNICAL SUPPORT BUT THEY LIE TO THE CUSTOMER STATING THEIR GOING TO CREATE A TICKET FOR YOUR ISSUE AND WHEN YOU CALL BACK TO FIND OUT STATUS, THE NEXT PERSON DON’T FIND SUCH SERVICE TICKET. JUST GO ON LINE AND CREATE A REPORT WITH THE BBB YOU WILL SEE HOW QUICKLY THEY ALL CALL YOU TO TRY TO FIX THE PROBLEM. I DID IT AND MY CASE WAS EVEN SENT TO CORPORATE OFFICE TO GET SOMEONE TO WORK WITH MY ISSUE, THIS PERSON WILL CALL ME INSTEAD OF THE OTHER WAY AROUND, AND IN LESS THAN 5 MINUTES ISSUE RESOLVE!!!!!!
You have one of the WORST service on the market ! Constant problems!!!!
Will definitely change service when minutes run out….hopefully I will never be asked by others…how NET10 was! Simply terrible….
I have had a pay as you go phone for over 10 years. Now it is impossible to find refill minutes in any retail store in town. I called the customer service #and they told me Wal-Mart, but Wal-Mart now only stocks the monthly plan minutes. I would like to keep the phone, but it seems like your company is trying to force me to have to switch to a monthly plan by not making refill minutes available. If I have to switch, I will not choose Net 10 after this!
I have been happy with Net10, but my phone that I’ve had for 4 years, just stopped working. And unfortunately, all their new phones now require a monthly service plan. I do not want or need to pay $50 a month for cell phone service. If I have to, I’ll just go with AT&T. At least they have a store right down the street so I could get issues resolved quickly.
Watch out for the scam company called Net 10. They are also Straight Talk and Tracfone. They sold my girlfriend a phone at K-Mart in Russell Springs, KY to upgrade her old phone and they do not even provide service for that type of phone.
terrible company to have a phone with.Service horrible
I truly felt like this was not even a legit part of Net10. They kept asking for my card info over and over and saying there was an error. Never did get a payment taken care of. I am calling my card company to be sure these were not processed. Then I am talking with Net10. I have to go to a store that carries net10 to ensure I am getting the actual net10 people. I hour and 15 minutes of time taken from me!
I, yolanda McGlaston, would like to bring this to attention:
The net 10 smartphone i bought is unneccsary. First of all,it keeps popping up”sorry the application google services has stopped, i don’t even use google, i cleared it off. Second of all, sorry the application browser has stopped.Third of all, it popps up for me to delete some of my messages because there’s a new one coming in, i delete all messages and it’s still on there to not let me receive or carry a message.Sorry i will not use a net 10 phone anymore, thanks.
tried to get a real person to talk too service sucks
Last year I bought A net ten android phone ,a couple of months ago I tied to get it with service ,so I bought a 50 dollar service card and called Net Ten ,only to be told my sim card was old ,In the interim ,the net ten rep entered my pin card to my phone ,and he assured me as soon as I get my new sim card every thing would be fine ,not so ! I have been online with them nobody Identified themselves until an Elizabeth contacts me after writing Elizabeth 7 times ,she says she s not a net ten employee ,so I am stuck ,I set the date on the phone this am and now it doesn t light up at all
I really wanted to try your service bought 2 net10 phones and 2 twenty five dollar 30day 1000minite phone cards the phone says thirty day plan the cards I got do also tried to use them together the lady I spoke to on 8-4-2015 was very rude and said she was the floor manager and had no answers for me I emailed you already only 2 get I am sorry any other cell phone I have ever used boosts , Verizon, and couple others cell phone services when you buy a prepaid card with there logo it goes with any of there phones and I have heard now net10 service is a scam that’s really sad for anyone and most of us are struggling parents just trying to do something for are children the floor manger I spoke to must not understand compassion and really needs more training on how to talk with customers thank you and god bless
I am trying to change to net 10 because of cost. but your right cant reach a real person. o well I guess they really don’t want any more business other wise they would read all there bad reviews and try and fix things.
I purchased an airtime card this morning and have been unable to add airtime directly, thru automated customer service and come to find you want to charge an additional $45 to ask an “expert” why this is not happening. That’s not going to happen. This is just the latest of many problems I have had with your company and you just lost another customer. Congratulations on your crappy customer service.
I will sueing this no good company .for giving me a nervous breakdown . Run from these people .
Both last month and this month I paid for 5 gigs of data and clearly I did not get that. This month my entire data allotment ran out in two days, yet they say it has not. I was on hold with customer service for quite some time and when we finally spoke I had to repeat my address about 6 times because they did not understand what I was saying. The call was over 40 minutes and resulted in nothing happening. I still don’t have the data I paid for.
Your customer service lately has been rated below 1. There is a problem with my account. Sandra Thompson 832-962-0367. Why does my account need to be updated every single month. All I should be asked is my security question answers. Why am I continually having to confirm email, and address along with the phone number. Why is the account disappearing when it is still in working order. We have never had this problem the whole time we have had your service. Please explain. Your website will never allow me to add minutes or do anything with my account. It keeps telling me the number is associated with another account. Now why is that?. Do I need to change the number AGAIN. Something is either wrong with my account. People doing the data checks or someone is using my account in different name. I should be the only one on the account. Why are you continually loosing information on my account or is someone there have it out for me so they can track me down. You know I really do not like being asked personal questions whrn the info should already be iin front of the person. I do not remember who I spoke too but this happens every time I call in. I am forced to have to call in every month. And I want to know why? It is becoming very suspicious that my info is acted every month. You should have better records than that. I already have a stalker, and a hacker who has hacked my sprint account along with my xfinity account and also hacked into my electricity. So I need this investigated and fixed. Thanks
I purchased a $40.00 dollar phone card unlimited talk and text plus 1.5 GB data but when I added the airtime from reserve I only got 1000 minutes. I hope you can check this out and give me credit for the card I purchased. thank you
Hi, I just purchased a phone from net 10. I was told that it was ATT compatible. I got the phone and it was compatible with Verizon. It has very poor reception. Now I have to send it back. I have to pay the shipping. I have been aNet 10 customer for many years. I’m kind of upset. Is there any thing that you can do. Candy Perkins
I just purchased a phone on the beginning of this month at times it works and other times it will not let me unlock the screen or make phone calls r I have to redial and re dial again and again to retrieve the messages I went and bought another phone today at Family dollar as of again I called on the payphone in which they said that they would transfer the number as I just got again 872-214-4081 to the new phone which the last person in which I so talked to it takes several hurs she said but to keep the phone on usually this so transaction only in which takes several minutes to in which so processPlease in which transfer the number to my new phone . Sincerely MarceyBehlke.
You should have 24 hour, tech support.
What the Hell! I can’t use my email? it says I need to log in? I have been log in since I first my phone what going on ?I put airtime on about 2 days ago why the hell isn’t working I still have 207)317-3239. you guys owe me minutes I paid 53dollars and change for my plan and the card was put in my reserve where the hell is my wifi and minutes? I can’t get in my Google account with out it!
sorry all those other people had such a bad experience. I just got off the phone with sim support tech Christine and she was wonderful, solved my problem in a very timely manor and did not treat me like an idiot. thanks
Recently bought a card at Lowe’s in Manchester, then the phone suddenly said I have an unregistered SIM. I paid my money, and I may add that you seem to take a lot of minutes off when my conversations are short.
Normally, your service is good, but recently, I’ve noticed a slip.
Call me at I want my minutes I paid for, which was $25.00 for 1000 minutes.
Been trying all day to reach live chat, no one answers, saying try back in an hour, need to know how to reset voice mail pass code on grandson’s phone.
Don’t know what more you want. We need to know how to reset the voice mail pass code, please.
Tried entering serial number and it came up “invalid”. Got the code off the phone, so it must be good. Checked the numbers twice.
I have a major problem. I knew my phone bill had to be paid by a certain time. I went online to pay it put my information in and seconds later a screen popped up saying net 10 was unavailable. My credit card information was already processed and said they took the money out of my account but yet my phone is still not on. On top of that they double charged me. I attempted to call customer service multiple time and it kept saying unavailable. Within the next hour if something is not done about this I will no longer use this service . why y’all double charged me is beyond me. I want my money back for the extra charges on my card that were not supposed to be on. I will keep calling and complaining until something is done about this!!!!!!!!!!!!
You suck. I am a senior and my cell phone was my only phone. I purchased a new phone and wanted it activated and my old number transfered to it. What I got is a new phone that was deactivated and old phone that has the message “unregistered SIM” on the screen. On the 15th I was told I needed a new SIM card which I would receive in 2 days that was a BIG LIE as I still have not received it.
I tried to send an email to the corporate office in Miami (which is the same address for Tracfone) and it came back as no such email. The only way to contact them is by phone and I can’t do that because of THEIR STUPIDITY.
I am now out $19.89 plus tax for a phone and $25 plus tax for a 1000 minute phone card.
I am now going to turn them in to Better Business Bureau.
I have been a customer of net 10 for 6 months I called and asked fro my phone no to be changed from 530 2770700 and they told me okay I recieveda no that is 5415915902 and now I am told it is not able to be activated I paid with my credit card .so what is the problem with changing the no do I have to buy another phone
now I guess that you will have to send the answer to my email unless you can solve the connection problems .have been calling the 877 no and it never helps me .please let me know if I have to buy another phone are if you can reactivate the one I have.
Been trying to add air time to my husband’s phone but it won’t go thou. Try calling but again can’t get thru. WTH please respond quickly as this is a time sensitive matter.
My service became unavailable to me on Saturday November 14, 2015 a little after 4pm. I was informed that there was an outage in my area. And that it would only take 24 hours to get it fixed. So i waited 24 hours called back, only to be told to wait another 24 hours. And so on and so forth. And i was told i would be reimbursed for the service days lost. So My phone was finally available for us Wednesday at 1:16 am. And it was too late to call Net10 to inform them so i could be reimbursed for lost service days. Which my bill was due on the 17. And i was not going to pay for a phone that was not working. So now my phone is deactivated, and i missed 3 1/2 days of work because my phone was not in service, I work from my phone. So i need my days of lost service reimbursed before i buy an airtime card.
october 9-11th, 2015 a unlimited net10 $40.00 card was bought at the local family dollar that charged for the card but did not activate it (park rapids mn) you recently sent me a email telling me to reactivate my number, can you send me my money back……?
lousy customer service, unable to speak to a live person after 12-14 attempts, guess you don’t want to hear from your customers. finally was called back to take a survey on feedback for your service, or lack thereof. then I was finally able to talk to person, very stressful and frustrating. you don’t make the process a very pleasant one..after 45 minutes on phone, found out my phone, which was enrolled in automatic refill, had been deactivated. Boy, that sure makes one want to continue with Net10. Will share this experience with my friends on Facebook and I do have many friends…will advise them not to use Net10.
thanks for nothing.
Hi, This is the only email address I could find on your website to contact you. Is there another?
I have lost my phone which I hope will turn up in the next day or so, but this is the only way for me to contact you right now.
On 12 /31/15, I bought a Net 10 card for my phone from Fred Meyers here in Portland OR. The card cost, was $25.00 for 1000 minutes, but it took some time to register, actually the next day I had to try again. Anyway, when I finally received my minutes, there were only 750 minutes given. I also have the receipt from FM which registered 1000 minutes.
Thank you for looking into this. Happy New Year, Kim
We have been dealing with getting our phone connected since Nov. and still working on it. The WORST customer service we have EVER had. No one knows what they are doing and keeps passing the blame on someone else. ALL you want is for us to buy more minutes when in fact they were supposed to be transferred to our new phone automatically. We would love to throw the phone away however YOU owe us tons of minutes not to mention the HOURS we have spent trying to correct YOUR mistakes. WHo gets credit for THAT time???
Extremely frustrated and NOT impressed. Please have someone that knows something about your company reply.
Thanks
Roxanne
I have been through Hell with customer service. What started as activating my daughter’s phone and transferring airtime from her old phone, turned into deactivating my phone’s number, transferring my number to get phone, deactivating my SIM card, to reactivating my phone, then getting my old number back on it, only later to be disconnected and deactivated on my own purchased nano sim card. My daughter’s phone still isn’t activated and she had a new SIM card being delivered and now apparently, I will be getting one delivered according to the customer directed phone line. What us going on?! This is beyond ridiculous. I have 2 useless phones all because a customer service rep couldn’t listen. I just rammed to activate my daughter’s phone. I don’t understand why she would’ve thought I wanted to transfer my phone number.
Rammed= tried…
Get = her
Well I finally had enough of this craps phones worse than ever can’t message still don’t ask why I Sony buy another card I’ll leave this garbage
I payed for a data plan and it doesn’t work ! This is ridiculous
went thru several cards over time trying to get phone fixed,spent over 21/2hrs one time while Indians or packastanis laughed in background thinkin my problem was funny,they wasted code after bcade endlessly hacveing me enter this one and that one,was told 1 of 3 phone service ser no will work wait for simcard in mail,got sim card,they activated the phone deacrtivatd defective phone,but actyivated phone also did not work now I have no phones.borrowed phone,caled them back telling my problem can they jusy put defective phone back as it was a few minutes ago,they said they would have to send another sim cvard taking anopthger 3-5 days? is your help all that stupid/unqualified or just a few are laughing fools? ill make sure everybody I speak to about net 10 etc will be made aware you get what you pay for r
My phone died. I purchased a new phone, the same LG phone as my old one. I had all my information and phone number transferred to the new phone.. I made one phone call and that phone died. I purchased another LG phone, called customer service, lost my old number, 240 minutes and all of my contacts. For a customer who has been with you for several years, this is a poor way to treat me.
was contacted about service to my phone, about tower taken off, my phone keeps going out of service,I was told that a replacement phone would be sent to me at no charge. that was on Feb.17,2016,Iwas given the number, said about 11 working days.
Please discontinue our phone service. Our cell phone number is 352-693-8228
Please discontinue our phone service with net10. Our cell phone number is 352-693-8228
Bevington Wince
is it possible for someone to get my debit card information without my knowledge.
Im honestly not satisfied with my service. I thought to get unlimited data and I’m being charged $65 for a $50 rate plan.Thats not right to over charge for a plan with really bad high speed internet. I request some kind of refund to get my $65 because I don’t wish to be ripped off like that.
I am the owner of a small business of wich my phone is the lifeline of.
when I first switched over to net 10 I was told that I had to have a new SIM card sent to change my number. Meanwhile I already purchased airtime and it took two months for net 10 to get my phone activated. Net10 guaranted that they would honor the two months of airtime of which I lost due to the problems on there end. I spent numerous hours days weeks and months talking and transferring to multiple different operators and managers and so on and so forth. Every time I’ve called all they did was make me wait and put me on hold for hours on end. Not only did they not honor all of the time that I lost money I spent on my airtime card but they also have no records of it when they told me they were going to keep it on file so they can honor the airtime cards I purchased and was never able to use. I am now having a problem with the nerve time card that I was told by a net 10 representative would work on my phone and when I went to add the airtime I was told that the card was not compatible with my phone and to return it to the vendor that sold it to me. Upon doing so the vendor told me that they cannot return it and now net 10 is telling me that I should just keep the card in case I ever get A phone that will be compatible with this airtime card. I have never have felt so disrespected but now after being a loyal customer for more than three years. If Net10 does not get this problem resolved immediately my next step will be to seek leagle advise. Everyday that goes by I am loosing a lot of money and all they are doing is continuing to try to get me to return the card when it clearly states on the card that is not refundable. This is absolutely frustrating and unbelievably expensive on my end. Every time I call I get lied to, put on hold and misled. Not happy!!
YOU PEOPLE SUCK, HAVE RUDE CUSTOMER SERVICE PEOPLE THAT CANT SPEAK ENGLISH, HAS US ON HOLD FOR 1 HOUR BECAUSE WE REQUESTED TO SPEAK TO A SUPERVISOR. HE WOULD GET ON THE PHONE AFTER ABOUT 20 MIN. AND SAID TO STILL HOLD AND WOULD NOT LISTEN TO US ,PUT US ON HOLD AGAIN .NEVER NEVER WILL I USE THIS SERVICE. LOOK AT ALL THE PEOPLE THAT THINK YOU SUCK I AM SURPRISED YOU ARE STILL IN BUSINESS. YOU NEVER RESOLVE ISSUES , AND I FEEL BAD FOR PEOPLE THAT YOU TAKE ADVANTAGE OF BECAUSE THEY ARE SICK OF BEING ON HOLD.THEY NEVER GET RESOLUTION . I WILL REPORT THIS TO EVERY CONSUMER ,BETTER BUSINESS , AND WHOMEVER ELSE I CAN LET KNOW HOW BAD YOU ALL ARE ,YOU ALSO CHEAT PEOPLE OUT OF MINUTES JUST WAITING TO SPEAK TO SOMEONE…SERIOUSLY???? I WILL TELL EVERYONE I CAN HOW HORRIBLE YOU ALL ARE.I HOPE YOUR ENTRIE BUSINESS FAILS AND HW YU HAVE BEEN TREATING PEOPLE AND I WOULD SAY THERE ARE THOUSANDS OF PEOPLE THAT AGREE WITH ME ON THIS,MAYBE MILLIONS . CHEATERS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Read my comment thankfully we can contact BBB and by other plans. Boycott net10 go to local store where Americans are employed and do prepay net 10 are thief’s
I just called them they were very patient with me and fixed my problem.
Thank You so much
trying to set up an account but there are no prompts for that?
trying to set an account up but no prompts.
Can call out
I’ve called your phone number numerous times only to get a busy signal, then the phone cuts off after only a few seconds. I’ve also tried your on-line service to no avail. I have two cell phones with you and for the past few weeks I have not been able to get a signal. I mean absolutely no signal on the 3G phone that you sent me a few months ago and no signal most of the time on the 4G phone that I bought from you about two weeks ago. I live in a slight dip in the road and must drive to the top of the dip to use the phones. What do I have to do to get a signal in my home. I could usually get a signal with the two 2G phones that I had until the update to 3G. I see no reason why I should continue my phone service with you if I can’t use the phones. I live 2 miles north of Danville Kentucky in zip code 40422.
What started out 8 years ago as a great value has become a train wreck. When I try to refill the two different phones, my wife and I both have Net10, it only recognizes one. After 8 years! Now they have made it impossible to talk to a human being and they have changed the website again giving no priority to already existing customers. Trying to get a problem fixed is like trying to get Hillary`s deleted emails read. I purchased the same plan I always do, 300 minutes, 60 days, and now it is only 30 days! But the price stayed the same. When my minutes run out I will go with a different cell provider. The FCC should ban these idiots from doing business in the U.S.
A friend of mine just added a 3500 plan but is unable to send or receive pic’s! What’s the problem?
My phone is not working right i go make a call it said my net work connection is not working
Please try to fix it I would like to use it or send send me another phone
DO NOT DO BUSINESS WITH NET10. I wanted to port teh number for my wifes phone over to Cricket. She used up her minutes and service time before switching.NET10 refuses to release the number unless we buy another month of service. Why would I buy a month of service and then immediately lose teh money the minute that I switch? Spent a couple of hours on the phone with them, and some guy names Joe (refused to give me his last name) lied to me and told me that the number had been released. This cost me another 35 mile trip to the Cricket store and another hour of my time. Put me on endless hold when I wanted to talk to someone higher up. He also told me that the CEO does not take phone calls. Stay away from them at all costs.
I am so disappointed with NET 10 right now. I’ve been trying for over a week now to unlock my phone. None of your Agents have helped me so far. And I just refilled my minutes and now can’t use them. If I get a new sim card will that fix it?
SOMEBODY PLEASE HELP ME NOW. Or I’m going to another phone company.
AND WHEN DO I GET AN ANSWER?
I like the services, but two or three days after I paided for my service my phone went completly dead n I was just wondering if I could put same sim card in another phone and start up another phone with same number, same everything.This all happened back in the begining of March, and it’s hard to remember phone numbers that I don’t have anymore, so please help me out here somehow.
I recently bought a SKY PRO from your company. The booklet says it came with a SIM card. However, I keep getting a screen message to load the SIM card. When I checked the back, there was no card. Can you help me. Thank yoy.
Poor. My Grandson’s phone broke. I went online to Net Ten and ordered a new one with SIMM card inside. It came three days later(Friday). I called to answer his service to new card. They told me the SIMM Card was no good. That they would send us a new one and it would get here by Tuesday May 22, We waited until today May 24 to call. Now they say we need to wait until next Tuesday May 29. Its in the mail. When I asked if we would get credit for these missing days she said no. Very unsatisfied, we ordered phone with simm card.
I have been a happy Net10 customer for 15 years. Actually recommended you to all my friends. Great service until now. I have had the old flip phone with the 300min. 60 day plan with carryover minutes. On Jun. 4 2018 I added airtime online.{as always}. I had a 5800 min. balance and service through Aug. 8 2018. My son got me a smart phone on June 8. When he activated it and set it up he asked the rep. if I could switch back if I didn’t like it. She assured him absolutely! Needless to say I am 83 and could not understand how to use the smart phone…I got on live chat and was told by Johnny that I could get my old service back ””well that’s just the beginning of the nightmare;;;;I have been on live chat 5 times ,changed sim cards twice Then I had to call and spoke to someone with an accent I did not recognize….I think he told me I had to start from the beginning and would lose my carryover minutes. I have been totally without phone service for 3 weeks. When I got totally fed up and told the last chatmate I thought I may switch providers she said “I’M sorry to hear that” So much for my loyalty to your company…I don’t know what to do ….Hopefully someone who can give me a straight answer will read this and respond. My net10 #is 9033288484. Hope to hear today about the plan I paid for. Thank you
I’ve been a Net10 customer for many years and am leaving, I signed up for Consumer Cellular, which has won awards for four years running for service and quality. Net10 used to be the only noncontract service, and their service was almost perfect. I actually would tell people how good it was, but, ow,I warn people to avoid Net10 at all costs. Ten cents a minute days, nights, weekends, local, long distance… but their service, both human and the phone sysrem, have seriously deteriorated. I used to be able to remain anonymous: I’d buy a carryover card at the store, load it and I was done. Now they don’t sell carryover at stores, so I have to call Net10 directly to get carryover, and that’s when the problems started. I had to prostitute my privacy and safety, because they want my name, address, phone number, credit card information… and they insist my credit card isn’t working, even though not a single other merchant has trouble with it. There’s something seriously wrong when a customer has to fight or beg a business to take our money. Since last year, when I’ve called to add minutes, every single time, they insist my Visa card won’t be accepted… some admitted they’re having problems with their computer system. Yesterday was typical: every 60 days I call and ask for minutes, because I need carryover or I’ll lose money on my unused minutes… and they don’t sell carryover in the stores and haven’t for three years. And every time, I get someone with a heavy Creole Filipino accent in the whom I have a hard time understanding. They’re hired to talk to Americans, and English is still the language of commerce here and all over the world, actually. I spent (and I’m not exaggerating) 3 1/2 hours with them yesterday, trying to give them money, and they couldn’t and wouldn’t take it. I’ve had it with them. Enough is enough. I was hoarse from talking for 3 1/2 hours with no success, I’d seriously neglected my work duties, and that’s enough. The first guy was so passive aggressive that he decided to play “chicken” with me, offering to connect me to another provider! I guess he thought it would make his winkie bigger. What’s confusing is that they’re not the only noncontract provider any more, but they don’t seem to be motivated to keep customers or compete. Many can’t even find what I want to purchase, 300 carryover minutes and 60 days, on their screens, and insist it doesn’t exist any more, when supervisors do find it. Last year they forced me to get a replacement cell phone because my old one, which worked perfectly, couldn’t handle their system upgrades… okay, except it doesn’t work properly for some features and never has… I’ve complained and the guy said to me “oh, think you can live with that.” I complained consistently about plug-in problems. I told them the battery can’t hold a charge, even though I hardly ever use the phone. Now their excuse is that it’s out of warranty, and I said that “it wasn’t when I first told you about it…”. people now complain that my voice sounds unclear or burbled, when it never used to with the old phone. They drop more calls than they used to. They no longer credit me with lost minutes when they drop a call, and they used to. They keep sending me 50-cent texts which spend my mine you without my permission, and they won’t stop doing it (ironically, I’ve gotten two texts in the last two days reminding me to buy minutes… but I’ve been trying and they can’t seem to process my credit card, but the expensive reminders keep being sent to me). I more often now get “911 calls only” messages when I try to call out, that never used to happen. They refuse to find me someone at a higher pay grade who can work within the system to take my money. I need to keep that phone number active and visible, even if it means using Federal portability laws to transfer the number to a new provider, so even though I am leaving the I wanted more days and mi utes to have time to transfer their number. So since I am tired of this BS, (and belived me, I’ve had the patience of a saint with them, this has gone on for literally years) I’ve finally gone ahead and signed up with a better provider, since Net10’s number will only be active and working for another three days. I got painted into a corner had had to take prompt action, and it’s entirely their fault. They’ve lost my loyalty and my business, and I would STRONGLY advise you to go anywhere else but never Net10 if you’re considering a new provider. Net10 doesn’t care, they’re incompetent, their system doesn’t work right, some of them are passive-aggressive and inappropriate with customers, they can’t even process a simple Visa card transaction, they aren’t receiving adequate training which shouldn’t be your problem, it’s their problem. I’m about to lose 79 dollars just to escape them, because that’s how many minutes I still have with Net10 that I won’t get a chance to use/spend. I’m going to talk to the Attorney General and Visa, about claiming my bill is in dispute, to see if I can get it returned to me, because 79 bucks is a lot of money to just hand to them when getting nothing in return. And now that I’ve committed to another carrier, I feel a tremendous sense of relief. They’re really upsetting and incompetent, with lousy service, both the system and the employees. I’m warning you: don’t sign on with Met10!!!
I have set up an auto refill on my net ten minutes. A couple of days ago I unexpectedly ran out of minutes. I called the net 10 phone number and they said I have no such plan. What happened?
I have had Net10 for 13 years and and had to change phones twice. They just stop working and every time I had to get a more expensive phone. Last week They sent me a smart phone and I did not want that type of phone. When I had to change , I lost my remaining minutes. The guy I was talking to was very rude, and I am very disappointed in your company. I will let my friends and family know how this company does business.
I am trying to buy minutes for my wife’s Net 10 Phone but I can’t make one connection with someone that is alive. We have used Net 10 for years and years and one time I bought the wrong plan which cancelled all of our accumulated service days. Really is frustrating and makes me want to look elsewhere for both of our phones.
Terrible customer service
I purchased a global calling plan after talking to your rep on 08/03/18. I called my credit card company and asked them not to honor the charge. I have spent over 2 hours on the chat line and phone line and never got any help. Screen shots and time spent on phone are available . My cell phone doesn’t allow me to make an international call, my home phone doesn’t have the same problem. It works fine. I have tried the access numbers 1 800 584 7652 and 1-305 938 5755 as suggested and they both simply say. Dial 011 which I tried. Again works fine from home phone doesn’t work with cellphone worth a dam. I get 2 beeps and a message check call restrictions – 54. I have told all this to your support reps with no help available. They have been real polite but no help.
Can’t use the global option and dial to Ireland I think it is because of the old phone. I have an LG flip phone, but your support staff thinks not. I would really like the international option to work. I am dialing 011-353-85-137-5847 again works fine from home phone doesn’t work with cell phone. Even though it costs me my minutes and therefore money I have tried to text 611611 to help and ILD and no luck still doesn’t work.
Again I have the screen shots of my chats and the phone time spent seeking a resolution to this problem, but no help. You should not sell an option you can’t make work.
Any help would be appreciated, please don’t waste my time giving me the 877 number. As stated I have spent at least one hour trying to get help with this problem, no luck.
use your minutes please
My credit card for my phone prepaid account has been hacked. My new card will be here in 4 to 10 days. At that time I will call customer service to give the new credit card number for your billing. Please don’t not allow the account to continue as I need the phone. I have talked with the credit card issuer and they are willing to work with me on any prepaid accounts I have had regularly charged each month. Barbara Garris
I have been loyal custermer to net 10 for 10yrs.I wish you can make my browser searching faster seems like it got slow.Sincerly Douglas Decker,
i moved my address is different, not one on file
i need minutes
Was looking at net 10 as a new cell service however due to the complaints and problems reported I will not be using this company
Haven’t had any service for the past 18hrs here in Fredonia.ks has anyone else reported it
With over 1000 minutes left on my phone, and 2 weeks time left, suddenly, in middle of conversation, service was CUT OFF. Phone is totally unusable for calls in or out. Tried to send an email via my computer, no luck. Is this company still in business or been shut down? I hate to loose 1000 minutes and 2 weeks time, but if I must, I must. Every year, it’s another problem with Net10, So sorry, because when it works, it’s pretty good.