Contacting Marlboro Customer Service Center
Marlboro is a Philip Morris brand of tobacco available to consumers 18 years and older. Contrary to the law setting the legal age limit to purchase tobacco at 18, the official website requires visitors be 21 years old to register for account access. You cannot access the Marlboro website without registering.
There is very little contact information on the Marlboro website, but we were able to locate a couple phone numbers. The remaining Marlboro customer service information is for the parent company Philip Morris.
Phone Contact Number
Marlboro customer service is available from 9 AM to 10 PM Monday to Friday and 9 AM to 5 PM Saturday and Sunday.
- Marlboro Phone Number: 1-800-898-2888
- Change Personal Information: 1-888-977-2246
- Remove from Mailing List: 1-800-558-8666
If you’d rather speak to the corporate office behind the Marlboro brand, contact consumer relations between 9 AM and 7 PM Monday to Friday.
- Philip Morris Consumer Relations: 1-800-343-0975
There is no mailing address listed on the Marlboro website, but there is a mailing address for the Philip Morris company. You can write to:
Philip Morris USAAttn: Marlboro Customer ServicePO Box 18583Pittsburgh, PA 15236
The official website for Marlboro customer service is located at http://www.marlboro.com, but this is no ordinary website. You have to register for account access to view the site. Registration requires you to share your name and mailing address and though we did not notice any statement about marketing communication, we don’t doubt our mailbox will soon have some sort of marketing mail from Marlboro shortly.
With a website as protected as the Marlboro website we were not surprised to find out Marlboro does not participate in social media like other retail companies. There have been reports of fake Marlboro Twitter accounts, which the company has disbanded as quickly as they are reported.
Customer Service Email
Marlboro does not list an email address customers can use to contact the company. The sole email address listed on the Phillip Morris website is for non-product communications.
- Customer Service: http://www.philipmorrisusa.com/en/cms/contact-us/contact_us.aspx
It appears as if the customer service team at Marlboro does not want to answer customer questions or concerns. We attempted to call several times with no resolve. If there was a messaging system, we would have accepted this, but there wasn’t. We eventually waited a few hours and connected with the customer service team, although speaking with a live agent wasn’t as easy as it seems. The call took more than 20 minutes, between the automated system and the wait time prior to speaking with a live agent. Please tell us this was just a bad experience and Marlboro doesn’t systematically treat all customers this poorly? Share your experiences with us below.