Contacting Makita Customer Service Center
Makita is a power tool company specializing in the commercial or industrial site of the business. There is a ton of information on the tools Makita sells, but customer service information is lacking. Surprisingly, all the information customers are looking for is located on the Makita customer service page, but some is a bit hidden from the naked eye.
Phone Contact Numbers
The Makita customer service call center is open from 8 AM to 6 PM (ET) Monday to Friday. All calls, including technical and billing, are handled by the same call center.
- Customer Service: 1-800-462-5482
- Corporate: 1-714-522-8088
There are no hours listed for the corporate office, but customers should have luck calling during normal business hours PST. Unlike the call center, Makita Corporate is located on the west coast of the United States.
You won’t find an address listed for the Makita National Call Center, but you will find an address for the company in tiny letters at the bottom of the contact page on the official website.
Makita USA14930 Northam StLa Mirada, CA 90638
The official site for Makita Power Tools is http://www.makita.com/. The site does a great job of describing Makita tools. There is also a website at http://makitatools.com/ that appears to be an alternative website for the Makita company. This second website is listed on the Makita Facebook page.
Customer Service Email
We could not find a customer service email address or form for Makita customer service. There is a free registration page, so customers who want to contact Makita by email may be able to access an email form from there. We attempted to access the contact page for the MakitaTools.com website, but the site was extremely slow and frozen several times during the loading process. The main Makita website was also very laggy making it difficult to navigate the site.
When customers contact the customer service department, there are three (3) options. The third option connected customers directly to a live agent. In less than 2 minutes, we were able to ask the agent what is the typical return time when sending in a product for repair and is there a direct link to the return center.
The agent answered the questions as followed. Although the company attempts to return products as soon as possible, the return time depends on the nature of the problem. Also. the customers can press two (2) when calling the customer support hotline for return services. Do you want to share your experiences? Shout out below.