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Contact Makita Customer Service

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Contacting Makita Customer Service Center

Makita is a power tool company specializing in the commercial or industrial site of the business. There is a ton of information on the tools Makita sells, but customer service information is lacking. Surprisingly, all the information customers are looking for is located on the Makita customer service page, but some is a bit hidden from the naked eye.

Contact Info:

Phone Contact Numbers

The Makita customer service call center is open from 8 AM to 6 PM (ET) Monday to Friday. All calls, including technical and billing, are handled by the same call center.

  • Customer Service: 1-800-462-5482
  • Corporate: 1-714-522-8088

There are no hours listed for the corporate office, but customers should have luck calling during normal business hours PST. Unlike the call center, Makita Corporate is located on the west coast of the United States.

Mailing Address

You won’t find an address listed for the Makita National Call Center, but you will find an address for the company in tiny letters at the bottom of the contact page on the official website.

Makita USA14930 Northam StLa Mirada, CA 90638

Official Website

The official site for Makita Power Tools is http://www.makita.com/. The site does a great job of describing Makita tools. There is also a website at http://makitatools.com/ that appears to be an alternative website for the Makita company. This second website is listed on the Makita Facebook page.

Customer Service Email

We could not find a customer service email address or form for Makita customer service. There is a free registration page, so customers who want to contact Makita by email may be able to access an email form from there. We attempted to access the contact page for the MakitaTools.com website, but the site was extremely slow and frozen several times during the loading process. The main Makita website was also very laggy making it difficult to navigate the site.

Our Experience

When customers contact the customer service department, there are three (3) options. The third option connected customers directly to a live agent. In less than 2 minutes, we were able to ask the agent what is the typical return time when sending in a product for repair and is there a direct link to the return center.

The agent answered the questions as followed. Although the company attempts to return products as soon as possible, the return time depends on the nature of the problem. Also. the customers can press two (2) when calling the customer support hotline for return services. Do you want to share your experiences? Shout out below.

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Contact Makita Customer Service, 1.0 out of 5 based on 2 ratings
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8 Comments on “Contact Makita Customer Service
  1. i recently brought a 18v 1834 it only last 30 minutes of continuous work is this normal? the battery pack also sticks in my jr180d what can be done to cure this problem?

  2. Called Makita April 11th with a question about the 1830 batteries. Was told someone would call me today well it 9pm and did not receive a call. I wanted to know if the batteries were rebuilable? I spent over 1500 dollars on some cordless tools and I have had 4 dead batteries. I have 2 dead batteries now. I cannot afford to keep buying batteries. If they can be rebuilt I will go that route if not Doesnt anybody need to buy some used cordless tools? I will make a real deal on them. Then I could go buy some more, but I will gaurantee you that they will not be makita. I also have a cordless drill that is less than 3 years old that I purchased when I needed some replacement batteries that needs a new chuck. I also have a Makita circular saw the needs repair that has probably been used for 3 hours total. If these tools were used alot I would not be so upset, but these tols have been used very little. A few home remodel projects. What ever happened to taking care of your customers?

  3. Makita sucks. Customer service sucks and their tools suck. I will never buy another tool from them again. The BL 1830 battery is defective. I used the drill a few times and now have two dead batteries. Fucking garbage.

  4. I received a orbit makita sander as a gift model BO5010. I didn’t try to use it till now. OMG! The pad is completely black stick crumbs. I thought this my a good brand name. Never got to use it once. It’s sitting in the box.

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