Contact L Oreal Customer Service

Contacting L’Oreal Customer Service Center

L’Oreal is a popular beauty brand in the US. The brand sells products for make-up, skin care and hair care, among many others. While consumers may think L’Oreal is the only name the company goes by, they’re often surprised to find out just how far the company reaches in the beauty industry.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

L’Oreal customer service is open from 9 AM to 5:30 PM on the skin care/cosmetics line and 9 AM to 7 PM on the hair care line.

  • Skin Care/Cosmetics: 1-800-322-2036
  • Hair Care: 1-800-631-7358

The main headquarters for L’Oreal is located in France. There is also a corporate office in New York so we’ve provided both contact numbers. Neither of these numbers is for a L’Oreal customer service call center, but could prove helpful.

  • New York Office: 1-212-818-1500
  • France: 33-14756-7000

Mailing Address

The same idea goes for contacting L’Oreal customer service by mail. There is an address for the New York corporate office and France corporate office. You can choose to write to one or both with your customer service issue.

L’Oreal USA575 5th AveNew York, NY 10017

or

L’Oreal International41 Rue Martre2217 Clichy Cedex France

Official Website

The US corporate site for L’Oreal is located at http://www.lorealusa.com/, though most customers will be more familiar with http://www.lorealparisusa.com/where new products are introduced. You can order many L’Oreal products from the product site. To order, register for an online account using the Sign In link at the top right of the main page. Use the Product Finder to find your L’Oreal products and add them to your cart.

Customers who want a more mobile contact with L’Oreal customer service can contact an agent using Facebook or Twitter.

Customer Service Email

There is an email form listed for every L’Oreal brand. Choose your brand and contact L’Oreal customer service using the contact page or official website. You may also find the contact page you’re looking for on the L’Oreal Paris website at http://www.lorealparisusa.com/_us/_en/default.aspx#/#/?page=top{userdata//d+d//|diagnostic|main:customer_service_contact|media:_blank|nav|overlay:_blank}.

Biotherm: http://www.biotherm-usa.com/

Dermablend: http://www.dermablend.com/index.aspx?

Diesel: http://www.diesel-fragrances.com/_en/_us/index.aspx

Garnier: http://www.garnierusa.com/_en/_us/index.aspx

Giorgio Armani Make-Up: http://www.giorgioarmanibeauty-usa.com/_us/_en/home/index.aspx

Giorgio Armani Fragrance: http://www.giorgioarmanibeauty-usa.com/_us/_en/home/index.aspx

Kerastase: http://www.kerastase-usa.com/_en/_us/conso/home/home.aspx

Kiehl’s: http://www.kiehls.com/_us/_en/home/index.aspx

La Roche: http://www.laroche-posay.us/_us/_en/consumer/home/index.aspx

Lancome: http://www.lancome-usa.com/services/contactus-select.aspx

Logics: http://www.logicshair.com/

L’Oreal Cosmetics: http://www.lorealparisusa.com/_us/_en/default.aspx#/?page=top{userdata//d+d//|diagnostic|main:customer_service_contact|media:_blank|nav|overlay:_blank}

L’Oreal Paris Hair: http://www.lorealparisusa.com/_us/_en/default.aspx#/?page=top{userdata//d+d//|diagnostic|main:customer_service_contact|media:_blank|nav|overlay:_blank}

Matrix: http://matrix.com/home/

Maybelline: http://www.maybelline.com/customerservice/landing.aspx

Mizani: http://www.mizani-usa.com/?rid=300

L’Oreal Technique: http://www.lorealtechnique.com/index.aspx

L’Oreal Professional: http://us.lorealprofessionnel.com/_en/_us/index.aspx?UsrMd=0

Pureology: http://www.pureology.com/

Ralph Lauren Fragrance: https://www.ralphlauren.com/helpdesk/index.jsp?display=store&subdisplay=contact

Redken: http://www.redken.com/contact-us-dispatch

Skinceuticals: http://www.skinceuticals.com/_us/_en/home/index.aspx

Soft Sheen: http://www.softsheen-carson.com/_us/_en/index.aspx

Shu Uemura Art of Hair: http://www.shuuemuraartofhair-usa.com/

Vichy: http://www.vichyusa.com/_us/_en/home/index.aspx

Our Experience

The customer service team was professional and helpful. We asked the representative where to find local stores which carry the product. The agent explained where the find the store locator on the website and also walked us through the process until we found the store in our local area.

Did the customer service team go above what we expected? Yes they did. Do you want to share your story? Let us know in the comment section below.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.0/5 (3 votes cast)
Contact L Oreal Customer Service, 1.0 out of 5 based on 3 ratings
Write A Review
27 Comments on “Contact L Oreal Customer Service
  1. Want to share a bit of disappointment. I’ve been using the sublime moose hair color since it was introduced. Loved it initially. However, the last several boxes have been less than satisfactory.
    The color seems to be diluted?! From the beginning of each application it pales in color and wear. It not only doesn’t have the rich, full color, it doesn’t last at all. In fact after approximately 3 shampoos, it’s history!!! What happened? Why so inferior. Oh, just so you know I’m not alone with these findings. Suggestions?

  2. The last three compacts I have bought from you guys have broken. I am not being rough with them either. They stay at home in my makeup bag and only last a few weeks before breaking. The last one broke and the pad flipped out and landed on the floor. I had to buy a new one. I would like to keep purchasing your product. Please help. Thank you.

  3. Normally I like L’Oreal foundation, however I am currently using “the foundation TRUE MATCH” and while applying it, I dropped a small blob on a favourite magenta coloured top. I immediately tried to wash off the foundation only to find that the spot of foundation had bleached the material to a light pink colour. The top has been washed many times without loosing colour, WHAT IS IN THIS COSMETIC.? Not a happy L’Oreal shopper — and very upset at loosing one of my favourite tops.

  4. Have tried several times to reach your Garnier Fructis customer service. Each time I have called it gives me a automated voice telling me to try back later then hangs up. This is calling direct through website. Please have a customer service Representative contact me regarding a recent product purchase.

  5. I enjoy using your makeup, Visible Lift-serum absolute 1 fluid oz. I only have one problem – when there is 1/4 left in the bottle you cannot get to the bottom. I tried and cannot get the top off to get to the rest of the product. It is such a waste of product and money. Do you have a solution and/or is there anything I can do about it

  6. I have been using loreal hair coloring for about 40 years (I am 69). About two weeks ago I tried Preference Carmel in golden brown. It did not cover my bangs at all. They are white. Can I use another color immediately. My hair was originally brown and I have been going lighter and lighter. I would like my color to be a semi dark blonde. I like it to shine. Can you make any suggestions. I will not use the Preference/Carmel any more. My hair probably is mostly white with some grey without coloring.

  7. I am a dedicated user of Loreal Melting gel, it is the ONLY thing I ever use. I cannot find it now anywhere. How can I order some directly?

  8. I, too, have been using L’oreal Visible Lift and this is the third bottle that has stopped pumping with about an inch of foundation still at the bottom. I would like a refund, since this product is not inexpensive and this is a complete waste of money and product. Also, the plastic top of your non-pump Visible Lift always breaks off. I really think you need to work on your packaging. Although I like the product, I might consider switching brands, especially because I don’t like paying for something that I cannot use.

  9. Hello. I have used Loreal Preference for many years and have been very pleased with the results. I do not use any other brand of hair color. Most recently, I purchased a box of 2BL, Black Sapphire Superior Preference. When I finished applying the color and was cleaning up the bottles, papers, etc., I noticed that the color on the bottle from the Color Gel was not the same as the box. It was actually a blond color. Needless to say, my hair color was very negatively affected. This made it necessary that I purchased two more boxes of color to rectify the problem. I have long hair and dreaded having to use color again so soon but I had to make my hair acceptable and what had occurred was definitely not acceptable. I originally purchased the first two boxes at Kroger in Arlington, Texas. The number stamped on the boxes was 70K084. The bar code is 0 71249 27678 5. I do not know where or how the bottles both got switched but this was an expensive error for me. As I said, I always have used Loreal products and promote them to my daughters as well. This was a major disappointment and costly for me. Please check into this error. I talked to management at Krogers but they said there was nothing they could do about it. My loss and it especially hurt since I am unemployed at this time and only get a small Social Security check. Thank you for any and all attention given this matter. Sincerely, One of your good customers

  10. Have been a long time user of L’Oreal products and I am so disappointed in my purchase of AGE PERFECT Hydra-nutrition. I purchased this less than 3 weeks ago and I can’t get anything out of the bottle. It has an eye dropper cover and I was able to get a few drops out in the beginning but nothing since. WHAT A BIG WASTE OF MY MONEY!!! I am so upset that I will not buy your products again!!

  11. all I can say is wow!!I am so disappointed with your superior preference mousse absolute hair color….what color??? Just paid over 14.00 for a product that clearly does not work. Yes I’m quite upset to say the least..what a rip off. I will never use your products again. I followed the directions, shook the container as it directed with each application. No color,, hmmm so so unhappy right now! I will be calling the 1-800 number also.

  12. Ahhhhh! Had been using excellence cream for years and decided to try the Preference Mouse Reusable to be able to do some root touch. Followed instructions to the letter and had two bad experiences. The first to treat my roots, little color added and actually lightened them. Should have put it in the the trash , but decided to give it another try. This time it came out really dark and inconsistent. Now have to have the top part of my head very dark and have to wait until I can try to do an all over die to get it evened out. $14.99 for a mess.

  13. I just purchased loreal glossy lip balm in lovely mocha and it’s such a disappointment!!! It broke on the initial application, the color is not what it appears to be on the tube and it goes on mushy and clumpy.

  14. I have been using your Eternal Rose #227 lipstick for years. When I recently purchased a new tube, the color was totally different! I didn’t like it at all and have been trying to find a color similar to it and wasting money doing this. I am very disappointed the color has changed so drastically. Why did you change it?

  15. L’Oreal nail polish is the worst product I ever bought! You might as well flush your money down the toilet! I bought (pink I’m in love 270) It streaks and does not cover the nail or dry!
    How can you put that terrible product on the market!

  16. The worst Product I ever bought!!!

    L’Oreal nail polish is the worst product I ever bought! You might as well flush your money down the toilet! I bought (pink I’m in love 270) It streaks and does not cover the nail or dry!
    How can you put that terrible product on the market!

  17. Tried the Superior Preference Mousse Absolue hair color. Paid more than I normally ever pay for color, followed directions perfectly, waste of time. I don’t even have heavy grays and made sure to focus on the area they do exist, waited my 30 minutes and doesn’t even look like it even slightly improved or colored them. Very disappointed to waste my time and my money! Was looking for a customer service email but can’t find one, don’t want to get on a big phone process so I will submit this instead to at least vent. Thanks!

  18. Love the Boost It High lift creation spray, the spray hasn’t worked on 8 of the last 12 cans !!!! With all of the recent medical problems I have developed, my hair happens to be the only thing left that makes me feel good about my self. Someone in quality control need to wake up. The current non working. Have 2 cans with the same # 1 works 1 doesn’t. Tired of running back to exchange them !!!

  19. In my search to buy “double extend waterproof mascara” which I have used and loved for a while now, I read that it has been discontinued. I am so disappointed about this! Being a blonde with very short eyelashes I have not found anything comparable to this product that you have discontinued. The one that is not waterproof is just “okay” for me because it doesn’t seem to last anywhere near as long as the waterproof one did. So sad about this and hope that you would consider putting it back on the selves. Thank you Connie Demers

  20. I just purchased the New Excellence Age Perfect layered-tone flattering color. I have been using your products for over 40 years and have always been pleased. This new product is very runny and I had a hard time coloring my roots (as I always do) first because the product kept sliding into the rest of my hair.

  21. Had bad experience today had permanent last week and purchased excellence champagne blond mixed with clear developer hair had about one half gray and light blonde. Color came out gray looking had to spend $55 at beauty parlor to change color. Had used preference champagne blond before perm and it looked great please reply

  22. I have always liked Loreal Hair coloring products and have found them superior to other brands. But recently tried the Superior Preference Mousse Absolute in Dark Natural Blonde. It did not change my root color or cover my grays at all…not even slightly. Additionally, I found the fumes from the product very irritating to the eyes even though I did not get any product directly in my eyes. The mousse concept is interesting and the packaging was beautiful, but the product was a complete waste of my time and money.

  23. I have used Mousse Absolue with varying degrees of success over the past year. When it works, it’s great…but very unreliable. I just used a box of my usual color, 600/Pure Light Brown. Absolutely no change in my hair color. The applicator barely had any product in it, and the fumes from it were very strong. But the most frustrating thing is the lack of customer service available. I have been on endless hold, or told to call back, several times over the past week. L’Oreal…don’t you realize you could save a bad customer experience with GOOD customer service? Why even publish a phone number…? Very disappointed.

  24. I attempted to reach your customer care line regarding hair products. I got at least five offers for various products before I hung up. I can’t believe you put these offers on a line to help people but just end up frustrating us. I must have been on the line at least ten minutes and never got to your customer care line. You guys need to improve your services.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *