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Contact Kenmore Customer Service

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Contacting Kenmore Customer Service Center

Kenmore appliances are available only from Sears. The company specializes in refrigerators, freezers, washers and dryers, but there are other appliances sold by the company. The official website shows details of the products available and even allows customers to shop Kenmore from the main website instead of going to the Sears website. Many of the products sold by Kenmore are available for pickup in the store so customers don’t have to worry about paying shipping and handling.

Contact Info:

Phone Contact Numbers

If you need to get in touch with customer service about your Kenmore product or you have a question in general about a Kenmore appliance, you can contact the customer service department at one of the following numbers.

Mailing Address

In order to contact customer service regarding Kenmore products, customers can contact Sears corporate headquearters:

Sears Corporate Office
3333 Beverly Road
Hoffman Estates, IL 60179

Official Website

If you’re interested in a Kenmore product or appliance you can view the latest products at http://www.kenmore.com/. Here, customers can order new appliances, have the appliances delivered and installed or schedule a service call for a Kenmore appliance. All services are provided by the Sears company where Kenmore products are exclusively sold.

Customer contact information is available from the official website. Simple click on the Customer Care link at the top of the page and brose the customer service options.

Customer Service Email

If you have a question about a Kenmore product or you simply want to send a message to the Kenmore customer service department, fill out the contact us form on the official website. We’d love to tell you Kenmore customer service offers an email address, but we did not find one on the website. We have contacted the customer service department by email to see how fast they respond to our question. We’ll let you know how we fared.

Our Experience

Kenmore customer service has a lot on the line because if the customer is not happy with customer service they won’t come back. When the automated response answered the call, we pressed 0 four times before being sent to a customer service representative. The call was answered in less than one minute by a Sears customer service agent. Kenmore, it appears, does not run its own customer service line. The agent was willing to answer our questions about customer service, but she did not know if there was a Kenmore customer service email address. She stated that Kenmore questions can be submitted through the Sears contact us page.

Have you spoken with Sears customer service about your Kenmore appliance? How was your call?

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Rating: 2.4/5 (10 votes cast)
Contact Kenmore Customer Service, 2.4 out of 5 based on 10 ratings
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24 Comments on “Contact Kenmore Customer Service
  1. I am very disturbed and extremely hdussapointed with your kenmore washmacines. The so called designers are a disgrace to their proffesion. How anyone without any experience of doing the washing come up with such a stupid idea? I mean the sensoring idea and reality. It is not practical whatsoever. It takes too long to sense, to clean, to rince. I do not have the time nor the patience to spend 1.30 or 1.45-2 hours of one load of clothes. Only the ants travel by osmosis and not the so called sensor wash machines! Aother thing is when you stop it and do whatever to start again goes crazy. At times after many minutes comes on and other times repeats the cycle and the worst is it also shuts os and here we are again starting anew. Very hideous idea. The old machines had better brains designing the wash machines. They do not now what technology means and is. Not the fake one they use and you galling it up so you can sell more machinery to the consummer . The consumer not only suffers with this stupidity but wou wash him down the drain because of your greed. The greedy became greedier by the minute. They are not taking it with them to hades. Hades awaits for their judgement in their pockets. Thank you for your un- technology greed. Ms j Flocos

  2. I am extremely disappointed with the Kenmore refrigerators which according to consumer reports for the side by side bottom freezer, is rated at the top. My kenmore refrigerater is only a year and a half old and I already need it serviced after the motor and fan starting making huge noises, then finally died on Sunday. This is my second refrigerator in ten years both Kenmores. Above that if you don’t buy a warranty you have to pay for service. You would think if you are purchasing items for $1500 you should not need a warranty. I lost over $300 in groceries, have to pay a service charge of $75.00 and will have to also absorb the cost of labor and parts. This is such a scam and the Sears reps and managers will do nothing except read off a script about there is nothing they can do. Shame on you Kenmore and Sears for ripping off the public after they pay your salaries. Never again will I buy a Kenmore product.

  3. I purchased a front loading washer and dryer from Sears and have had nothing but issues with them since I bought them. First the front panel went out on the dryer then the handle broke off the washer, then the front panel went out again on the dryer which has now been fixed. The worst is fighting the mold since we got the washer, I was never told that was a problem till someone I was talking to said that was an ongoing problem with front loading washers. In talking to repair men I have done everything they have told me to do and bought every product to correct the problem and still I’m fighting this,.my laundryroom smells and my clothes smell of mold. I have bought Kenmore appliances since the 60’s and I have to say I won’t buy one again since this problem can’t be solved. When I called the first time I can understand you trying to resolve it but since its been on going and costing me money not mention the frustration you could have replaced the washer being a lemon.

    • Trouble with new apps is that the saleman should explain every detail of a new appl. They don’t. Once you buy they don’t care. All new he appls, Are not like gramas unit. And there is nothing to do but wait for service

    • Purchased a front load washer and CLEAN clothers smell worse than when they went in. Clean clothes smell sour/moldy smell. My machine flooded my utility room and was instructed how I might be able to fix it. We fixed the problem and in the process we had to remove an inclosed area that holds the circulation of the pump, it had water in it that smelled of sewer water and it was black. I’ll never buy another front load washer and may never buy another Kenmore anything.

  4. I’am seeking help for a washer front load that is begining to corroed on top rim under soap despencer that sears will not repair and it is still under fractor warnity, can someone contact me to discover this matter (510) 581-2255 or 541-0037 and leave a number to contact you felix landry

  5. I purchased a Kenmore garbage disposal on 8/5/2012 at the Sears store in Palmdale, Ca. I have a claim filed for damage done to the garbage disposal on 12/20/12. I was told by the service representaties that they have no information on the purchase of the garbage disposal. The sales check # is 010681229105. This information is for your records department to log the purchase of the garbage disposal or perhaps this can help them locate the information they need.

  6. I will try and keep this brief but there is almost no chance of that, as this has been a long time in coming.

    Approximately 1.5 years ago, I bought my mother-in-law what I thought would be a fabulous Mother’s Day gift, a Kenmore Elite washer and drier. Obviously, it was purchased from Sears and I also purchased the extended product protection plan. That turned out to be money well spent!

    The washer worked well for a while, then it started giving unwarranted uneven load warnings. It started out with a few here and there, and progressively got to the point you could not finish a load. The amount of laundry, load type, and the cycle chosen did not matter. It would go UE and stop. It even went UE on a cleaning cycle. So we got service. And our first round of new parts.

    Then it started adding tons of water to almost every load. It would get to the point in the load where it should drain and spin and finish but no…. the time would go back up, it would add water, and never really complete. Even when you shut it off and put the machine on Drain and Spin. (Even drain and spin resulted in additional water – figure that one out!)

    Service again. More parts. Then more problems of the same type. More service and yet more problems.

    To make this all even worse, there have been times when my mother-in-law has called for service and been treated extremely poorly. Basically, she was told she didn’t know how to use a washing machine and didn’t know what she was talking about. The last time she called (before today’s visit of more parts installation – we’re up to 4, if I recall correctly – and they ordered YET ANOTHER PART TODAY!) It took either my husband or my father-in-law calling to get results.

    This latest round has angered me greatly. The washer is not usable – costing money in water and outside laundry services, as well as precluding my use of cloth diapers for my twins. In addition, the problem is still not resolved. The technicians we’ve had have been excellent and each has tried to address the problem, however, the fact remains that this washer still does not function as intended.

    Why is Sears pouring money down the drain on what is obviously a defective machine? Why does Sears insist on alienating several customers (there are 5 adults in this house)? Why is Sears condoning what appears to be sexual discrimination by customer service representatives (the treatment of my mother-in-law)? Honestly, I’m not sure what the worst part of all this has been – the machine itself or the awful treatment by Sears. We’ve basically been told that none of us knows how to use a washing machine properly, especially the ladies in the house. Hey Sears, ladies are the primary users of washing machines. Oh, and I will have you know that my background is in IT, I hold several certifications in that area, and I am currently in the midst of completing my MBA.

    These business practices definitely highlight why Sears is having great difficulties and store traffic is down. It would have made business sense to replace the machine several parts ago, as the cost of parts has exceeded the cost of a new machine. Additionally, the poor customer service by phone representatives and the defective machine have soured all the people in this house on ever purchasing another item from Sears.

    • I agree that Sears is losing business because of their extremely poor customer service. Your comments about sex discrimination, confirms what I believe. I think Sears has outsourced their telephone customer service, to countries where women are treated as “inferior”, “stupid”, and of no value. After my own bad experiences with companies who have customer service outside of the USA, I now find out where customer service is located, before making any major purchases. It is shameful sending jobs out of the US. Plus, I can’t even understand them half the time, which can be embarrassing. I have also been treated belligerently by male, phone representatives. Not to mention the many times I’ve wondered , “how does some guy in India, even know anything about the product(s) I’m calling about?”

  7. This is the most stupid thing I ever heard. My Kenmore Elite Washer is rusting around the bleach dispencer. Clearly its a manufacture Default. They want me to spend 75bucks on a service man to come out and see it. then I have to pay to fix it ? This should never happen . If anyone else out there has this happening , let them know. This is for sure a recall. Very bad service dept. Never will I buy another thing from Kenmore.Its a shame the consumer has nothing to stand by. Even in there warranty it does’nt cover rust, what does that tell you.

  8. I own the following Kenmore products: Front load washer and dryer (5 years old), and a very expensive, stainless steel, gas stove (2 years old). Also payed for the extended warranties, which are nearly useless, because their customer service sucks! The washer has had many problems–has one right now, and I can’t find the stupid manual so I can fix it myself. The stove is a piece of crap. I had to call Sears twice in the first three months, problems NOT solved. I don’t even know what country I was calling, I could not understand what they were saying. It was definitely not in the U.S. Shame on this company that’s been in business-in America-for so many years. Sears Kenmore customer service, gets the same rating I give these major purchases–ZERO! I plan on selling these appliances, doing better research, purchasing new ones, and never, ever doing business with Sears again. Once they get your money, they don’t care.

  9. While using my microwave the rack slipped down and touched the side leaving a burn mark on the side. I need to know what I can use to cover it up with.

  10. all kenmore products suck i dont recomend them to anyone due to the fact that customer service is bad and all products mess up and you have to pay a technition to come out just to look at it? All of that is a load of crap and btw the microwaves they have turn on right before the door shuts which it turn would cause a health haz. to someone using it or to the enviroment around them.

  11. We have a kenmore elite washer for 2 years and have the same rust problem. They wanted to charge to come “look” at it. Im in the auto industry and let me tell you what would happen if there was rust after 2 years. Please do not purchase any kenmore products. They are junk. Consumer reports does not test things long enough nor do they contact customer service.

  12. I just lost the sixth shirt due to the fact that a link collector in the front part of my Kenmore dryer does not sit level. You push the left side in and the right side pops up. Six summer shirts have been destroyed in this dryer because the straps get caught on the link catch, twitst during dryer and eventually snap prior to the cycle being complete. I called customer service and she said that there is nothing Kenmore can do for the fact that I lost this many pieces of clothing. She suggested that I have my yearly maintenance done on the dryer for him to look at…..Really? That’s going to bring back six shirts?

  13. Three years ago I bought a washer and dryer set from Sears for my new home. I loved them both and never had any problems until a week ago when the washer started to squeak. I thought it was maybe a belt or something so I called the “blue crew” (should be renamed to the “screw you crew”) before it led to any more problems. This morning the “repairman” came to my home, stuck his arm in the washer and moved the drum around, called Sears to get a quote on the part, remarked “that’s too cheap”, went out to his truck and came back with an estimate of almost $1000!!!!! I had to pay that “repairman” $75 to tell me that. What really makes me mad is I expected him to take off the back panel of the machine and at least look at the parts to see what was broken. I guess the “repairman” is able to use his psychic ability to make a guess as to what was wrong with my machine. I really expected this appliance to last more than 3 years! Was I expecting too much? They were not cheap either! Can Kenmore stand behind their product and help me get a replacement without having to bend over and grab my ankles???

  14. I purchased a kenmore ultra dishwasher last year after having a GE profile for 17 years.after 1 year and 1 month the soap dispenser doesn’t open.Sear wanted me to buy a 300 dollar extended warranty to fix it.What I scam this is. Maybe Kenmore and Sears could get there crap together and fix the problem.Sears said ” We don’t quality products anymore”This doesn’t help after the fact.I have file a consumer complaint with my state.What ever happened to American Quality.

  15. We havw been a Sears customer since the 70’s and I didn’t use to have any problems before since this last few years with my Kenmore Washing Machine. I have complained about it and I even had to renew my service contract just so i can have a continious mentainance to it but I still get the same problem. It is giving black marks or streak on my white loads of garments every so often. Sometimes every loads of white or sometimes every other time. It has been check several times and lately I really did call after a month just to sahow how bad it is(having a load with black stains in all of them is really BAD. One say it I needed some “off or afwsh which I didn’t and nothing,next is change soap to Sears and I tried and lately,the lady didn’t even look at the washer but told me to just use powder soap and no softener and guess what my load has the black mark again. Then of course had to soak them after and even scrubbed them by hand for the mark to come off and my skin did but not all the marks. I am very diappointed,I hope you send somebody that could really fix it or maybe the Better Burreau can help me solve this. thank you!.

  16. Worse customer service I have ever come across not willing to help or break from the script no chance of contacting someone higher up that can do something positive. From a once good company to one that is only interested in giving profits to its shareholders. 40+ years of buying appliances from Sears. The appliance we purchased was a chest freezer that didn’t even last 2 years compressor has failed just like numerous other people with the exact same model. Sears will tell you that they haven’t had that many complaints. Try looking online you’ll find a lot. Your reputation is going down even more.

  17. After purchasing Kenmore Elite washer and drier and Kenmore Elite glass top stove and oven, paying an elite price for each was a mistake. The drier had to have been delivered with a cracked drum because there was always an issue with a noise coming from it which after time became way too loud. Because we bought an elite product, (meaning superior, cream of the crop) we decided not to purchase an extended warranty. Simply because we paid a lot for an elite product. We then paid a outrageous amount to have the washer repaired. Next, the elite Kenmore glass top stove failed in the visual readout for the element size on the control panel, which means I can’t tell how hot I want to cook on that element, until I see the glow of the panel and I have to adjust this elite stove fron Kenmore. The oven temp has to be reset each time I use it because my oven thermometer reads 25 degrees less than what the visual readout says. Yes very elite. And so was the price. Our Kenmore above the stove microwave lasted just a few weeks before the warranty expired. The cheap plastic hook that engages the microwave and closes the door broke and a representative from Sears said it would cost $250.00 to replace. The same price I paid for it. I talked with reps from Sears and sent e-mails and never heard back. I bought a Sears hand warmer in 1963 and to this day it still works. Why, because it was made in America. This so called elite appliances must be planned to fail. Truly unacceptable and never will I purchase anything Kenmore Elite or any other Sears anything again!!!. And relatives, friends neighbors, will know that when tell them.

  18. We will not be purchasing Kenmore products again. We own a two-year-old dishwasher that has a bad control panel. Cost to fix it would be over $500–more than the cost to buy a brand new one! This is the second Kenmore appliance we’ve had trouble with. We’re done with them.

  19. China wins. Our Kenmore washing machine does not wash items in the washer. Never completes the wash cycle – just quits and that’s when I noticed some items are wet and some items are dry – the water never touched them – high inefficiency ………….I strongly recommend not to buy Kenmore washing machines and for that matter sewing machines too..nothing but problems. Contacting the company just adds more frustrations – hope company officials wake up and read comments as they add to the demise of the North American industry as we personally welcome competition from offshore. Sorry state of affair for the North American consumer. Totally…………….frustrated.

  20. we purchased a three door refg.approx.six months ago and love the product,however the change water filter came on,we went to the sears store in russellville ar. to purchase a replacement filter,they brought one out and said the price would be 58.00 dollars,I commeted you must have made a mistake,a little water filter made in mexico could not possible cost 58.00,they assured me that was the price,needless to say I left without the filter,we will be forced to use the product without a filter,by the way the product cost 3,000 surly there is a problem here,I would appreciate a reply to this comment,and a recommendation where we can purchase a filter made in mexico at a decent cost..thank you jwp

  21. My husband bought me a Kenmore top load low water high efficency washer about 7 momnths ago. It is absolute the WORST product i have ever owned. If i want my clothes to smell clean i have to wash them 3 times on double rinse. My husbands work clothes never smell clean (I HAVE TO DIP THE ARMPIT OF EVERY WORK SHIRT DIRECTLY INTO THE SOAP AND WASH 3 TIMES)not to mention i always have trouble with it never spinning or draining corretly. i am looking for and can’t wait to find a regular Maytag washer that actually washes with a lot of water. (not saving on water anyway since every laod is washed 3 times) If the Maytag repiarman are really lonely. Go get a job at Kenmore. You’ll be rich from all the overtime you’ll work. I have warned every one of my friends never to by Kenmore junk. BYE BYE KENMORE HELLO MAYTAG

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