Contact Kenmore Customer Service

Contacting Kenmore Customer Service Center

Kenmore appliances are available only from Sears. The company specializes in refrigerators, freezers, washers and dryers, but there are other appliances sold by the company. The official website shows details of the products available and even allows customers to shop Kenmore from the main website instead of going to the Sears website. Many of the products sold by Kenmore are available for pickup in the store so customers don’t have to worry about paying shipping and handling.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you need to get in touch with customer service about your Kenmore product or you have a question in general about a Kenmore appliance, you can contact the customer service department at one of the following numbers.

Mailing Address

In order to contact customer service regarding Kenmore products, customers can contact Sears corporate headquearters:

Sears Corporate Office
3333 Beverly Road
Hoffman Estates, IL 60179

Official Website

If you’re interested in a Kenmore product or appliance you can view the latest products at Here, customers can order new appliances, have the appliances delivered and installed or schedule a service call for a Kenmore appliance. All services are provided by the Sears company where Kenmore products are exclusively sold.

Customer contact information is available from the official website. Simple click on the Customer Care link at the top of the page and brose the customer service options.

Customer Service Email

If you have a question about a Kenmore product or you simply want to send a message to the Kenmore customer service department, fill out the contact us form on the official website. We’d love to tell you Kenmore customer service offers an email address, but we did not find one on the website. We have contacted the customer service department by email to see how fast they respond to our question. We’ll let you know how we fared.

Our Experience

Kenmore customer service has a lot on the line because if the customer is not happy with customer service they won’t come back. When the automated response answered the call, we pressed 0 four times before being sent to a customer service representative. The call was answered in less than one minute by a Sears customer service agent. Kenmore, it appears, does not run its own customer service line. The agent was willing to answer our questions about customer service, but she did not know if there was a Kenmore customer service email address. She stated that Kenmore questions can be submitted through the Sears contact us page.

Have you spoken with Sears customer service about your Kenmore appliance? How was your call?

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116 Comments on “Contact Kenmore Customer Service
  1. I am very disturbed and extremely hdussapointed with your kenmore washmacines. The so called designers are a disgrace to their proffesion. How anyone without any experience of doing the washing come up with such a stupid idea? I mean the sensoring idea and reality. It is not practical whatsoever. It takes too long to sense, to clean, to rince. I do not have the time nor the patience to spend 1.30 or 1.45-2 hours of one load of clothes. Only the ants travel by osmosis and not the so called sensor wash machines! Aother thing is when you stop it and do whatever to start again goes crazy. At times after many minutes comes on and other times repeats the cycle and the worst is it also shuts os and here we are again starting anew. Very hideous idea. The old machines had better brains designing the wash machines. They do not now what technology means and is. Not the fake one they use and you galling it up so you can sell more machinery to the consummer . The consumer not only suffers with this stupidity but wou wash him down the drain because of your greed. The greedy became greedier by the minute. They are not taking it with them to hades. Hades awaits for their judgement in their pockets. Thank you for your un- technology greed. Ms j Flocos

  2. I am extremely disappointed with the Kenmore refrigerators which according to consumer reports for the side by side bottom freezer, is rated at the top. My kenmore refrigerater is only a year and a half old and I already need it serviced after the motor and fan starting making huge noises, then finally died on Sunday. This is my second refrigerator in ten years both Kenmores. Above that if you don’t buy a warranty you have to pay for service. You would think if you are purchasing items for $1500 you should not need a warranty. I lost over $300 in groceries, have to pay a service charge of $75.00 and will have to also absorb the cost of labor and parts. This is such a scam and the Sears reps and managers will do nothing except read off a script about there is nothing they can do. Shame on you Kenmore and Sears for ripping off the public after they pay your salaries. Never again will I buy a Kenmore product.

  3. I purchased a front loading washer and dryer from Sears and have had nothing but issues with them since I bought them. First the front panel went out on the dryer then the handle broke off the washer, then the front panel went out again on the dryer which has now been fixed. The worst is fighting the mold since we got the washer, I was never told that was a problem till someone I was talking to said that was an ongoing problem with front loading washers. In talking to repair men I have done everything they have told me to do and bought every product to correct the problem and still I’m fighting this,.my laundryroom smells and my clothes smell of mold. I have bought Kenmore appliances since the 60’s and I have to say I won’t buy one again since this problem can’t be solved. When I called the first time I can understand you trying to resolve it but since its been on going and costing me money not mention the frustration you could have replaced the washer being a lemon.

    • Trouble with new apps is that the saleman should explain every detail of a new appl. They don’t. Once you buy they don’t care. All new he appls, Are not like gramas unit. And there is nothing to do but wait for service

    • Purchased a front load washer and CLEAN clothers smell worse than when they went in. Clean clothes smell sour/moldy smell. My machine flooded my utility room and was instructed how I might be able to fix it. We fixed the problem and in the process we had to remove an inclosed area that holds the circulation of the pump, it had water in it that smelled of sewer water and it was black. I’ll never buy another front load washer and may never buy another Kenmore anything.

  4. I’am seeking help for a washer front load that is begining to corroed on top rim under soap despencer that sears will not repair and it is still under fractor warnity, can someone contact me to discover this matter (510) 581-2255 or 541-0037 and leave a number to contact you felix landry

  5. I purchased a Kenmore garbage disposal on 8/5/2012 at the Sears store in Palmdale, Ca. I have a claim filed for damage done to the garbage disposal on 12/20/12. I was told by the service representaties that they have no information on the purchase of the garbage disposal. The sales check # is 010681229105. This information is for your records department to log the purchase of the garbage disposal or perhaps this can help them locate the information they need.

  6. I will try and keep this brief but there is almost no chance of that, as this has been a long time in coming.

    Approximately 1.5 years ago, I bought my mother-in-law what I thought would be a fabulous Mother’s Day gift, a Kenmore Elite washer and drier. Obviously, it was purchased from Sears and I also purchased the extended product protection plan. That turned out to be money well spent!

    The washer worked well for a while, then it started giving unwarranted uneven load warnings. It started out with a few here and there, and progressively got to the point you could not finish a load. The amount of laundry, load type, and the cycle chosen did not matter. It would go UE and stop. It even went UE on a cleaning cycle. So we got service. And our first round of new parts.

    Then it started adding tons of water to almost every load. It would get to the point in the load where it should drain and spin and finish but no…. the time would go back up, it would add water, and never really complete. Even when you shut it off and put the machine on Drain and Spin. (Even drain and spin resulted in additional water – figure that one out!)

    Service again. More parts. Then more problems of the same type. More service and yet more problems.

    To make this all even worse, there have been times when my mother-in-law has called for service and been treated extremely poorly. Basically, she was told she didn’t know how to use a washing machine and didn’t know what she was talking about. The last time she called (before today’s visit of more parts installation – we’re up to 4, if I recall correctly – and they ordered YET ANOTHER PART TODAY!) It took either my husband or my father-in-law calling to get results.

    This latest round has angered me greatly. The washer is not usable – costing money in water and outside laundry services, as well as precluding my use of cloth diapers for my twins. In addition, the problem is still not resolved. The technicians we’ve had have been excellent and each has tried to address the problem, however, the fact remains that this washer still does not function as intended.

    Why is Sears pouring money down the drain on what is obviously a defective machine? Why does Sears insist on alienating several customers (there are 5 adults in this house)? Why is Sears condoning what appears to be sexual discrimination by customer service representatives (the treatment of my mother-in-law)? Honestly, I’m not sure what the worst part of all this has been – the machine itself or the awful treatment by Sears. We’ve basically been told that none of us knows how to use a washing machine properly, especially the ladies in the house. Hey Sears, ladies are the primary users of washing machines. Oh, and I will have you know that my background is in IT, I hold several certifications in that area, and I am currently in the midst of completing my MBA.

    These business practices definitely highlight why Sears is having great difficulties and store traffic is down. It would have made business sense to replace the machine several parts ago, as the cost of parts has exceeded the cost of a new machine. Additionally, the poor customer service by phone representatives and the defective machine have soured all the people in this house on ever purchasing another item from Sears.

    • I agree that Sears is losing business because of their extremely poor customer service. Your comments about sex discrimination, confirms what I believe. I think Sears has outsourced their telephone customer service, to countries where women are treated as “inferior”, “stupid”, and of no value. After my own bad experiences with companies who have customer service outside of the USA, I now find out where customer service is located, before making any major purchases. It is shameful sending jobs out of the US. Plus, I can’t even understand them half the time, which can be embarrassing. I have also been treated belligerently by male, phone representatives. Not to mention the many times I’ve wondered , “how does some guy in India, even know anything about the product(s) I’m calling about?”

  7. This is the most stupid thing I ever heard. My Kenmore Elite Washer is rusting around the bleach dispencer. Clearly its a manufacture Default. They want me to spend 75bucks on a service man to come out and see it. then I have to pay to fix it ? This should never happen . If anyone else out there has this happening , let them know. This is for sure a recall. Very bad service dept. Never will I buy another thing from Kenmore.Its a shame the consumer has nothing to stand by. Even in there warranty it does’nt cover rust, what does that tell you.

    • This exact same thing has occurred with my elite kenmore washer. I have been trying for 2 years to get this fixed. I have extended warranty ,too. I’m still trying to get it fixed.

  8. I own the following Kenmore products: Front load washer and dryer (5 years old), and a very expensive, stainless steel, gas stove (2 years old). Also payed for the extended warranties, which are nearly useless, because their customer service sucks! The washer has had many problems–has one right now, and I can’t find the stupid manual so I can fix it myself. The stove is a piece of crap. I had to call Sears twice in the first three months, problems NOT solved. I don’t even know what country I was calling, I could not understand what they were saying. It was definitely not in the U.S. Shame on this company that’s been in business-in America-for so many years. Sears Kenmore customer service, gets the same rating I give these major purchases–ZERO! I plan on selling these appliances, doing better research, purchasing new ones, and never, ever doing business with Sears again. Once they get your money, they don’t care.

  9. While using my microwave the rack slipped down and touched the side leaving a burn mark on the side. I need to know what I can use to cover it up with.

  10. all kenmore products suck i dont recomend them to anyone due to the fact that customer service is bad and all products mess up and you have to pay a technition to come out just to look at it? All of that is a load of crap and btw the microwaves they have turn on right before the door shuts which it turn would cause a health haz. to someone using it or to the enviroment around them.

  11. We have a kenmore elite washer for 2 years and have the same rust problem. They wanted to charge to come “look” at it. Im in the auto industry and let me tell you what would happen if there was rust after 2 years. Please do not purchase any kenmore products. They are junk. Consumer reports does not test things long enough nor do they contact customer service.

  12. I just lost the sixth shirt due to the fact that a link collector in the front part of my Kenmore dryer does not sit level. You push the left side in and the right side pops up. Six summer shirts have been destroyed in this dryer because the straps get caught on the link catch, twitst during dryer and eventually snap prior to the cycle being complete. I called customer service and she said that there is nothing Kenmore can do for the fact that I lost this many pieces of clothing. She suggested that I have my yearly maintenance done on the dryer for him to look at…..Really? That’s going to bring back six shirts?

  13. Three years ago I bought a washer and dryer set from Sears for my new home. I loved them both and never had any problems until a week ago when the washer started to squeak. I thought it was maybe a belt or something so I called the “blue crew” (should be renamed to the “screw you crew”) before it led to any more problems. This morning the “repairman” came to my home, stuck his arm in the washer and moved the drum around, called Sears to get a quote on the part, remarked “that’s too cheap”, went out to his truck and came back with an estimate of almost $1000!!!!! I had to pay that “repairman” $75 to tell me that. What really makes me mad is I expected him to take off the back panel of the machine and at least look at the parts to see what was broken. I guess the “repairman” is able to use his psychic ability to make a guess as to what was wrong with my machine. I really expected this appliance to last more than 3 years! Was I expecting too much? They were not cheap either! Can Kenmore stand behind their product and help me get a replacement without having to bend over and grab my ankles???

  14. I purchased a kenmore ultra dishwasher last year after having a GE profile for 17 years.after 1 year and 1 month the soap dispenser doesn’t open.Sear wanted me to buy a 300 dollar extended warranty to fix it.What I scam this is. Maybe Kenmore and Sears could get there crap together and fix the problem.Sears said ” We don’t quality products anymore”This doesn’t help after the fact.I have file a consumer complaint with my state.What ever happened to American Quality.

  15. We havw been a Sears customer since the 70’s and I didn’t use to have any problems before since this last few years with my Kenmore Washing Machine. I have complained about it and I even had to renew my service contract just so i can have a continious mentainance to it but I still get the same problem. It is giving black marks or streak on my white loads of garments every so often. Sometimes every loads of white or sometimes every other time. It has been check several times and lately I really did call after a month just to sahow how bad it is(having a load with black stains in all of them is really BAD. One say it I needed some “off or afwsh which I didn’t and nothing,next is change soap to Sears and I tried and lately,the lady didn’t even look at the washer but told me to just use powder soap and no softener and guess what my load has the black mark again. Then of course had to soak them after and even scrubbed them by hand for the mark to come off and my skin did but not all the marks. I am very diappointed,I hope you send somebody that could really fix it or maybe the Better Burreau can help me solve this. thank you!.

    • Sears is the retailer first in line from the customer. kenmore is the name plate. manufactor is who and where? who is reasonsible for the product. neither one takes the credit or respondsibilty for the kenmore elite oasis washer. I had the mother board replace(recall no notifacation from sears or kenmore found recall on the computer. Sears repairman stated the bearings are bad and it will start leaking and shutdown.Tons of promblem via computer either one will step up to the bar and help fix the product.Thats after playing phone tag for 3days. thank you Sears and Kenmore another brand name going down the —- tube in the U.S quality and the customer comes first GONE GONE GONE good buy sear and there produts.

  16. Worse customer service I have ever come across not willing to help or break from the script no chance of contacting someone higher up that can do something positive. From a once good company to one that is only interested in giving profits to its shareholders. 40+ years of buying appliances from Sears. The appliance we purchased was a chest freezer that didn’t even last 2 years compressor has failed just like numerous other people with the exact same model. Sears will tell you that they haven’t had that many complaints. Try looking online you’ll find a lot. Your reputation is going down even more.

  17. After purchasing Kenmore Elite washer and drier and Kenmore Elite glass top stove and oven, paying an elite price for each was a mistake. The drier had to have been delivered with a cracked drum because there was always an issue with a noise coming from it which after time became way too loud. Because we bought an elite product, (meaning superior, cream of the crop) we decided not to purchase an extended warranty. Simply because we paid a lot for an elite product. We then paid a outrageous amount to have the washer repaired. Next, the elite Kenmore glass top stove failed in the visual readout for the element size on the control panel, which means I can’t tell how hot I want to cook on that element, until I see the glow of the panel and I have to adjust this elite stove fron Kenmore. The oven temp has to be reset each time I use it because my oven thermometer reads 25 degrees less than what the visual readout says. Yes very elite. And so was the price. Our Kenmore above the stove microwave lasted just a few weeks before the warranty expired. The cheap plastic hook that engages the microwave and closes the door broke and a representative from Sears said it would cost $250.00 to replace. The same price I paid for it. I talked with reps from Sears and sent e-mails and never heard back. I bought a Sears hand warmer in 1963 and to this day it still works. Why, because it was made in America. This so called elite appliances must be planned to fail. Truly unacceptable and never will I purchase anything Kenmore Elite or any other Sears anything again!!!. And relatives, friends neighbors, will know that when tell them.

  18. We will not be purchasing Kenmore products again. We own a two-year-old dishwasher that has a bad control panel. Cost to fix it would be over $500–more than the cost to buy a brand new one! This is the second Kenmore appliance we’ve had trouble with. We’re done with them.

  19. China wins. Our Kenmore washing machine does not wash items in the washer. Never completes the wash cycle – just quits and that’s when I noticed some items are wet and some items are dry – the water never touched them – high inefficiency ………….I strongly recommend not to buy Kenmore washing machines and for that matter sewing machines too..nothing but problems. Contacting the company just adds more frustrations – hope company officials wake up and read comments as they add to the demise of the North American industry as we personally welcome competition from offshore. Sorry state of affair for the North American consumer. Totally…………….frustrated.

  20. we purchased a three door refg.approx.six months ago and love the product,however the change water filter came on,we went to the sears store in russellville ar. to purchase a replacement filter,they brought one out and said the price would be 58.00 dollars,I commeted you must have made a mistake,a little water filter made in mexico could not possible cost 58.00,they assured me that was the price,needless to say I left without the filter,we will be forced to use the product without a filter,by the way the product cost 3,000 surly there is a problem here,I would appreciate a reply to this comment,and a recommendation where we can purchase a filter made in mexico at a decent cost..thank you jwp

  21. In December 2013 I purchased a space heater at Kmart . Today that same space heater only works some times. I would think it should last a litter longer than that! Unhappy consumer

  22. my name is Keisha Walton I purchased your Kenmore Elite washer and dryer I have owned a Kenmore washer and dryer for the past 15 years nothing was wrong with my Kenmore washer or dryer I just needed to upgrade when doing this I went to Sears after I purchased the washer and used it it did not clean my clothes properly. after calling in on three separate occasions they finally sent someone out to look at the washer I purchase my washer in June 2013. it took until March 2014 for them to even consider Sending someone out they insisted that it was something I was doing wrong.I believe Sears is waiting for my warranty to expire then have me pay for another warranty before they will fix my problem I believe the problem is with the Machine not me I have to read the owners manual through and through and I can’t see what I’m doing wrong nor can the Sears representatives I’m spending money to go out and clean my clothes properly when I own a 2300.00 set.please please help me

  23. I bought a Kenmore Elite washer and service agreement in 2011.
    At this time the washer is locked with an unfinished load inside.
    The control panel is blank. Tried disconnecting-no result after reconnect.Service has been contacted.
    Service dept says parts are “backlisted” This seems to indicate a generic problem not unique to us!! Parts not available for weeks!!
    I believe you sold me a defective unit!!
    Have been a Sears customer for over 50 years.This may be the end.
    William Siegfried

  24. Your design makes washing clothes more difficult and time consuming. The washer needs to fill with the lid up so you can tell if you have enough soap in it. Your washer drains if you leave the lid up to long. How could you come up with a stupid sesign

  25. I have a big problem. I purchased a Kenmore washer on 3-20-2012 from Sears at Fairlane Town Center. I have called Sears Headquarters several times about my problem and no one seems to be able to help me. They tell me just because I purchased the item at Sears, I have to call Kenmore. I also purchased an extended warranty. The washer is now 2 years old and has to be repaired 3 times. The top of the washer had to be replaced because in 3 months it had rusted out where the bleach goes. Now the bottom is cracked and needs to be replaced. The brackets that hold the tub in place broke and needed to be replaced. The bottom is now all rusted out. I purchased the washer less than 2 years ago when all this happened. Now the UL light is always on and this causes the washer to refuse to spin. This has to be replaced. All this is costly and I think that Sears and Kenmore should stand by their product and replace the washer for me. This should not happen in less than 2 years.
    Everything own is from sears and is a Kenmore product. I am having a hard time understanding what the problem is of the two companies not standing behind their produces. The customer service I have received is not to my satisfaction except my last repair man.

    The first time the repair man came out he ordered me now parts for my washer and it took 5 weeks for me to receive them. Then it took another week to set up an appointment. Now it won’t spin so I still can not use the washer. It has been now 7 weeks I have been without the washer. I have been taking my laundry to the laundry matt and this is very costly. I CAN GET REPLACEMENT MONEY FOR GOING ELSE WHERE TO DO MY LAUNDRY.

    I hope this can be resolved soon. This is not a good name for your company or Sears.

  26. purchased a Kenmore Elite refrigerator little over 1 year ago. In that time it is throwing an error code which shuts all the functions down including ice and water. The area I live in it takes at least 4 weeks to get service to come and then you have to pay for a call and a repair. It evidently is extremely poorly made, but the sears people do not take accountability for this- blame it on manufacturer but when I tried to get manufacturer name to complain they don’t know the manufacturer. Over the years we have bought refrigerators, dishwashers, washers and dryers, lawn moweres from Sears. Will NEVER buy another product from this company. There should be more accountability for a faulty product. A product that cost 1400 dollars should last more than a year.

  27. To whom it may concern: I wrote you a week ago and I have not been answered. It is regarding my HE washer which has never worked properly. It does not wash nor rinse clothes properly and they come out dirty and with lint. I bought this machine in Chile and your representatives here do not give me any solutions. I have spent a lot o money in visits from the experts here and nothing has improved. I wish I were rich and have the money to throw this appliance away but I am not. This machine is one of the most expensive in the market and I was hoping for a good performance.
    I have been a Kenmore customer for some time and I like your products, but not this one. I need an answer, and I hope you do a better job dealing with this issue than your representatives in Chile. I know from experience how good customer service works in the States. I have been told here that the answer to this matter is up to you….
    I will be waiting for an answer,
    Karen Roehrs, a disappointed customer.

  28. We recently purchased three air conditioners from Sears.Two which are six thousand BTU and one ten thousand BTU.We did not think to inspect the filters until recently and found all three to be of cheap and very flimsy materials. Over seven hundred dollars in a/c’s with pitiful cheap filters. Try to find a customer service number for Kenmore and it keeps giving the numbers for Sears. Darn shame, we will not be purchasing any futre Kenmore products!!!!!

  29. I just wanted to send a quick positive review. We bought our Kenmore touchpad microwave oven in 1985 from sears in Macon Georgia. We have never had a single minute of a problem. It looks worn on the touchpad but still working fine. My children who are now grown keep wanting me to replace it and I tell them if it aint broke………
    Sincerely Lisa Arnold, Milledgevile, Georgia

  30. I have a Kenmore washing machine. I absolutely hate it. It does not get the clothes clean. It leaves them so wrinkled, no matter what setting I have used, that I have to put the clothes in the dryer. In fact in has ruined several pieces of clothing because you have to put the recommended detergent in first and then load the clothes in, which has resulted in staining the fabric. I am looking for a new washing machine and will throw this one in the dump. I can’t even give it away knowing how awful this product is.

  31. I’m so upset w/the way that sears customer service has handled our repair on our double oven….the racks do not stay up on the ridges inside of the bottom oven for almost five years now and I was unaware of our warranty so I never called til recently….they’ve sent recharge out to verify the fact that these racks wont stay put..they’ve sent out four different sets of racks that have ranged on prices from almost four hundred dollars or a little less..noe they’re telling me that they’re going to have to replace the liner on the bottom oven of which have a cost of nearly one thousand dollars alone…and that doesn’t include the cost of having two techs come out to install it and ive been told to expect at bare minimum of three hours or more for this installation….they’ve wasted over two grand sending replacement parts to our house and when I asked if we could just exchange the oven for another one I was told that they wont do that until a tech has been to our house to fix the same problem four times….they’ve come out to my house three times now to put the new racks in my oven which amazes me that they even pay people to do this because I’m more then capable to do it!!!! They’re wasting over two grand plus trying to fix a problem that could’ve been resolved back in December when I first called by just replacing it!!!! My health isn’t the best and it keeps me in bed most of the day at times and we also have two dogs that would have to be inconvenienced by the techs replacing the liner…and I say inconvenienced because we have had two seperate appointments for a tech to come out to our house for the repair and we waited all day for them to show up only to find out that they weren’t coming…and we only found that out because we called the customer service line to ask when they were going to be here and that’s when we were informed that they weren’t coming!!! My husband has lost two days of work because of their ignorance and he cant afford to lose anymore days…..ive asked to speak w/someone else everytime ive called and haven’t gotten anywhere yet ad far as being able to replace the entire oven as opposed to being inconvenienced yet once again…..please help my family and myself out w/this dilemma…..thank you…

  32. I bought a kenmore elite washer. The bleach dispenser is rusting . I have contacted sears multiple times to take care of the problem. Surely it is a mfg.defect. Never again will I buy an appliance from sears. Even their extended warranty is bogus. I am still trying to get the situation resolved.

  33. My husband and I were so excited to have the money to spend on a brand new stainless steel refrigerator for our home. Because we have always purchased our appliances through Sears, we knew that this is where we would go to purchase our new fridge. We selected the Kenmore bottom freezer refrigerator model # 795.7130 and spent a little more money then what we had anticipated. We have only had the refrigerator for approximately 3 years now and have already started experiencing some major problems.
    One of the first issues that we started having was with the ice maker. The ice was coming out in large blocks and we would have to chop it up in order to use it. We also had to knock froze ice from the top of the icemaker in order to get the icemaker to work properly.
    Then the refrigerator started making a very large humming sound. This sound has progressively gotten worse as the weeks have gone by. The refrigerator also continues to go into defrost mode and has caused our food to spoil on several occasions. We called a service repairman who came out and simply put a blow dryer on the bottom vent back behind the ice machine in order to melt away the frozen ice that continues to form over this vent. He plugged it back in and seemed to think the problem was resolved. Needless to say $55 later, the ice formed back within a week and the humming sound started all over again.
    We have been told that in order to fix this, a new panel board will need to be ordered and installed. Approximate cost of this part is $165 and this doesn’t include the mans labor.
    My husband is in poor health and our finances are not good at the present time. To have this kind of expense on an appliance that is only 3 years old makes us both sick.
    They certainly do not make appliances like they use to. Who would think that after spending almost $2000 on a brand new refrigerator, we would already need to have costly repairs made.

  34. I purchased a kenmore front loading washer model #796.4127 under salescheck #093003763767 in October 2012. The rubber gasket/seal between the wash basin and door holds water and has mildew on it. Please see attached pictures. It makes all of the wash smell like mildew. I use the self cleaning function on the washer and regularly scrub and clean the rubber gasket, however mildew builds up in areas that can not be reached. I leave the door open for days after wash, and it still does not dry out or drain.

    This problem has continued to get worse since first purchased. I see the reviews of the washer complain of the same problem. This sounds like a defect to this product and a health concern for my family. I have reported it to the consumer safety commission.

    Could you please let me know how this problem with the product can be addressed? I don’t understand how it can be sold with
    this defect. It is ruining our clothes. I have called Sears, LG, Kenmore and been circled around through many different representatives. I am told my only option is to have a technician come out to repair at my expense. Kenmore and Sears should be held accountable for this poorly manufactured product and take responsibility for the defect.

    I am very disappointed in Sears and the handling of this situation.

  35. I purchased a new refrigator in May 2014 and Aug 2, 2014 the refrigator was not keeping item cold. I have contacted the service center and could not get an appt for 8 days, an Emergency appt could happen for 7 days, I took that appt date and when the technician (Jesus) arrive the part they sent by ups were the incorrect parts. He had to reorder the correct airhose and seal the rubber around the door. This has cost me about $100.00 dollars in food lost and because i did not purchase the extra warranty i lose out. Your company sold me a refrigator that was not good. So why do i have to pay the cost and then the receipt the technician had me to sign for the receipt had a clause at the bottom that i could be responsible for up to $700.00 dollars. How unfair is that to the consumers. Better customer service and option should be given to the consumer.

  36. My husband bought me a Kenmore top load low water high efficency washer about 7 momnths ago. It is absolute the WORST product i have ever owned. If i want my clothes to smell clean i have to wash them 3 times on double rinse. My husbands work clothes never smell clean (I HAVE TO DIP THE ARMPIT OF EVERY WORK SHIRT DIRECTLY INTO THE SOAP AND WASH 3 TIMES)not to mention i always have trouble with it never spinning or draining corretly. i am looking for and can’t wait to find a regular Maytag washer that actually washes with a lot of water. (not saving on water anyway since every laod is washed 3 times) If the Maytag repiarman are really lonely. Go get a job at Kenmore. You’ll be rich from all the overtime you’ll work. I have warned every one of my friends never to by Kenmore junk. BYE BYE KENMORE HELLO MAYTAG

  37. Purchased a Kenmore bottom mount regrigerator on May 11, 2014. The plastic around the freezer door was broken. Been repaired. Verry very very noisy, new visit by the repairman, Ho this is normal! And now, ice at the bottom of the freezer. My fridge is 15 months old, it’s no longer on warranty. So I have to pay to have it repaired. This is the worst and last purchase done at Sears. Not a responsible company any more and no service.

  38. We purchased a Kenmore Elite washing machine from Sears and it wasn’t manufactored correctly. Which ruined the machine. We purchased another of the same product on the word of the Sears salesman and it has been a very good buy. The problem is that Sears customer service has not been customer friendly or able to come to a fair resolution to take care of the problem. I purchased the first machine and was having problems of machine off balance from the start. I called and spoke to the Sears sales person that handled the sale. I was told that we warn’t loading the machine correctly. This struggle with the machine being off balance went on for awhilt. I finally started to bring my clothes to a laundry and requested a repairman visit. He came inspected the machine and ordered parts. Part arrived to my home. I was required to verify the parts and contact Sears before we could get the repairman back. The same person arrived for the second visit. He determined at that time that he needed other parts. He ordered them and I verified them for Sears. The third visit was by a different man. He checked the machine and determined that it was not manufactored correctly. The machine couldn’t be repaired. I was told by the Sears repairman to go by the Beaumont TX Sears and pick up a replacement machine. I went to Sears and was told that I couldn’t receive a replacement. That someone would have get with me. I’ve been without a correctly working machine for months and visiting a laundry for two months. I told the salesman that I would buy another and have someone contact me. I have a Kenmore Elite and around $700.00 worth of pars in my garage. My efforts to get someone from Sears to work out a resolution have been in vain. They don’t seem to have time to talk to me. The people who have contacted me don’t have any power.

  39. Now I know why Sears is likely to go out of business. We bought a new Kenmore Elite bottom-freezer refrigerator about two years ago. We had visitors this past week, and I believe one of them unintentionally turned the freezer temperature from zero degrees to six degrees below zero. I opened the owner’s manual to find out how to raise the temperature back to zero degrees. The manual has NO instructions on how to do so — something which reflects extremely poorly on Sears. I called customer service a few minutes ago to find out how to raise the freezer temperature, and the short version of how the call went was this: when did you buy your refrigerator? I answered that I thought it was a year or so ago. Do you have an extended warranty? I answered that I didn’t think so. The short version of her response: We can’t tell you how to adjust the freezer temperature unless you have an extended warranty. Her response and as far as it reflects Sears’s policy on helping customers — especially customers such as my wife and me who have bought a wide range of Sears appliances over the years — is clearly stupid. The Sears I once knew tried to help their customers. Sears seems to have become a company that doesn’t give a crap about their customers unless they have an extended warranty. That’s a shame. I would appreciate some help on what is a minor matter. If you don’t care to help me out, then I’ll be convinced that Sears no longer gives a damn about people who buy products from them.

  40. What a bunch of BS. When I finally got a
    “customer service person” I was put on hold and the call was dropped – how rude – absolutely no support. I will never buy a Kenmore product again. After 14 months my Elite fridge malfunctioned- huge initial cost and now they want me to spend more to have a tech diagnose the problem

  41. Bought a front load washer less than two years ago. Had a repair man out in the first 6 months because it wasn’t getting my clothes clean. Wasn’t adding enough water. Now less than 2 years in and it’s spilling oil onto my clothes. This is apparently not worth fixing. And less than 2 years after my purchase I’m needing to replace it. Not impressed at all. What happened to the washers our parents purchased that lasted 25 years? You don’t get what you pay for anymore.

  42. I was so disappointed when I received my new fridge and stove to then notice that. Inside the fridge was a broken rack to witch I had to make five phone called to get this part replaced. I finally had to go back to the store were I purchased it so switch with the floor model. But to top thing up the fridge came with a gray exterior on the side and the stove came with black on each side. Because of the lay out of my kitchen as you walk in the fridge and stove are both very noticeable. I have gone back to my local Sears store and will have to downgrade with another look altogether for the fridge. VERY DISAPPOINTED. I will definitely consider buying this product agin.

  43. I am so hurt and disappointed in my Kenmore dish washing and microwave. I had my kitchen done over and bought stain steel. I have used the dish washer 3 time. He would not drain the water or dry the dishes. I will call now to see what excuses or run around I will be given. I have been a Kenmore customer for more than 50 years!

  44. Very disappointed with Kenmore customer service or should I say Sears?? Had a dishwasher front panel catch fire!!! Replaced with brand new dishwasher, hookups, warranty and all they would say was we can give you 10% off the new one up to $100.00. Pretty cheap considering it could have burnt a house down with people in the downstairs. It took 6 phone calls and people sending me to different companies and the last service rep said all he could do was call the fire department for us!! What a joke. Have always trusted Kenmore but not anymore!! Bad customer relations.

    • I bought a Kenmore range which is now about 18 months old. I had it installed in July of 2013. It started showing an Error f10 on my electronic panel. I called Sears an a sercice tech. came and checked it and informed me it will cost me almost 4 hundred dollars for a new panel and it is only guaranteed for 90 days.I have almost all Kenmore appliances in my Home,but this is enough for me to reconsider my future buying of Kenmore. I find it hard to believe after so short a time it is defective and the warrantly is no longer. Can you offer me any help with this,because I feel this should not happen after such a short time.

  45. I mother purchased us a Kenmore Elite dishwasher and after 13 months of careful and normal use the motor for the washing Burt out!!
    Never again will I waste my money and $59- service charge. We now have to save up another $498 for a new one, after reading all the other complaints on this brand & model. I will never buy anything from Sears!!!! They are selling junk knowing this and not standing by there product .

  46. Hello,

    I just wanted to let you know that I am still using my sears toaster that my husband bought for me when we were first married 57 years ago and it is still working. The serial number is 13563071 Thank you.

    Pat Wolf

    • Patrica , if you now go get new toaster from sears and you will know their product not good any more , these people here tell the truth including me , bought kenmore refrigerator 2014 , broke after 17 months , fix by my own packet and now again , the freon leak , have to pay every year to fix ? and yes i have the old one last 2o years ! but no more kenmore for me , never again

  47. Kenmore used to be a household name but no longer. When I bought this front load washer I asked the salesman if this would be my only cost, the one on the ad. He said yes, other than taxes and I may want to purchase a new hose, which I did but there would be no other charges. AFTER MY purchase I was told I needed to purchase this washing machine as a 2 part. Now six months later the sensor has gone on it. It was taking 42 minutes to complete a wash and now it is taking 106 minutes. When I called SEARS I was told it was no longer under warranty but they would gladly come take a look at it for a service charge. SIX MONTHS? Sears doesn’t expect their products to last six months and they are right! I have always bought Kenmore products but no more!

    • I bought a Kenmore chest freezer Model # C675-19026-OM from Sears around 2008. I moved and the movers ruin the lid.
      Sears Canada tells me that Kenmore does not make parts for this chest freezer.
      What kind of company makes chest freezers and you cannot buy parts for it. I’m disgusted in your company and I’ll never buy Kenmore again.

  48. Kenmore used to be a household name but no longer. When I bought this front load washer I asked the salesman if this would be my only cost, the one on the ad. He said yes, other than taxes and I may want to purchase a new hose, which I did but there would be no other charges. AFTER MY purchase I was told I needed to purchase this washing machine as a 2 part. Now six months later the sensor has gone on it. It was taking 42 minutes to complete a wash and now it is taking 106 minutes. When I called SEARS I was told it was no longer under warranty but they would gladly come take a look at it for a service charge. SIX MONTHS? Sears doesn’t expect their products to last six months and they are right! I have always bought Kenmore products but no more!

  49. I called to get a repairman out for our Kenmore refrigerator/freezer. It did not cool or freeze. We had had to throw out everything. When I called Sears Repair they said the first available service appointment they have was in 2 weeks! No customer service there. I will have to find someone else to do the repair and if it isn’t repairable I will not be buying another Sears appliance.

    • Sears service and appliances have become poor quality, and if someone don’t take care of it they would’t be around much longer.

  50. Horrible. I have a Sears washing machine that is 3 years old and has stopped working for the third time. This time I have had 3 different service calls by local repair men that have cost me 240.00 and I still have a broken machine. Your solution dept. will do nothing to help. On hold for 30 minutes twice on the same call Last time noone ever came back. Each service man says the machine is junk. I get everything I need at sears including my car maintenance but I am considering a change. All I want is for a Sears repair man to come down and not charge me another service charge and tell me if it is worth fixing. This is not a big request seeing what I have purchased in the past. I don’t know if I will get a positive response or a respons e at from my past experience

  51. We bought an Kenmore Refigerator del. in June of 2014. The ice maker quit making ice in volume. Recovery time became so slow we could’t use it very often. So a service man was called and checked unit out and was told us it was the control board was bad. If sears replaced it it would be including labor around $450.. But the service man told me I could replace it myself and buy it on line for around $150. So I bought it and the problem got worse. I’ve worked with computers most of my life I know how to replace a board. The second service man was scheduled for 9/3/2015. We waited all day for the service man to call that he was coming. Called at 4:00 said that the service would be more money then quoted, and why don’t we buy a another new Refrgerator.

  52. Dear sir
    We are a company in Jordan field as home appliances, And we are going to import some of your products if your consent ,Actually we are ready to be an agent in Jordan, Please provide Us about your products as information performance and technical and about which Gas use in refrigerator, and It is manufactured according to European standards or No ?

    We are wait early replay…

  53. I have the Kenmore Elite DIshwasher mod 665.16463300 it was purchased in 2004 it has needed to have the control panel replaced 3 times! It has had little ware as there are only 2 of us. I’m very disappointed… very early into our ownership we were faced with a repair bill. Living on an island makes it next to impossible… When I phoned to report my tale of woe they said they would transfere me to the recall dept. The call was then promptly dropped. I need a new ride on mower and dishwasher…they will not be getting my business.So sad to see an Americain company perform this way.

  54. after the purchase of the kenmore elite washer and having replaced after only three months and now the new one is doing the same thing,2-15-15 first washer.
    Now being told that they would send repairman,which has not come or called,then they would start the process of returning this one. I tried to let me trade for lesser model no frills unit of less money that might work. The owner said it was not in his best interest to let me have a cheaper unit,my opinion is that all kenmores are cheaper units. My advice to anyone looking at appliances to run from SEARS as fast as your legs will carry you.

  55. Yes Sears dont care for their customers ‘ we bought a kenmore refrigerator we called to have someone come and fix it from the Sears crew and they still have us waiting and we have a toddler we don’t have where to put the milk and they only offered at the end $160 to buy a mini-refrigerator but you really can’t fit anything in there and every time we call they seem not to care about our situation it’s been almost a month and we still don’t have help the only thing they say it’s the tech has to go back and see what’s wrong and then they will see what they do !!!! I will never ever buy anything from Sears or kenmore products so so disappointed 🙁 and we still Owe that refrigerator we only had it three months

  56. My husband and I have been customers of Sears for over 40 years. All our appliances (All Kenmore), tools, etc. have always come from Sears. September 2014 we bought a NEW expensive Stainless Steel Kenmore Elite Refrigerator # MFL62184417 for our newly remodeled kitchen. (1) Within a couple of weeks…a technician had to come replace the front electric panel. (2) September 14, 2015 the entire frig had blinking lights inside and out and had started defrosting and was discovered at 1:30am! Food was lost. A part was ordered through customer service via telephone 9/15/15. A technician came 9/22/15. Was scheduled for the morning and arrived at 1:30pm to discover the part that was ordered was the WRONG part! New Parts ordered. Another front electrical panel and another electrical panel in the back. (3) Technician came back to do the repair installing the 2 NEW panels 10-5-15. 10/7/15 the code F dH came up and I called customer service again. They told me that the defroster wasn’t working properly. (Note No food was put back into this frig since it was cleaned out 9/14/15. (4) Technician arrived 10-12-15 to check the frig and the origination of the code. Now a “controller sensor AND a defrost heater” has to be ordered. The Technician will be here again in a week! (5th) TRIP on October 19, 2015 and no use of a Refrigerator valued at $4,000 and a year old and will be 35 days without a kitchen frig! It’s a good thing we had the warranty. I do believe that we ended up with a LEMON and that this appliance needs to be replaced. Customer service has said 3 trips and the appliance will be replaced. Then OH NO…they were wrong and another (rude) customer service rep said it’s 4 trips. “check your fine print”. Now we are on trip #5. If anything I would think you would want it back to do diagnostics on it to find out how you could build a better product and find out what is wrong. Could you go 35 days without a refrigerator in your home? I have Kenmore Elite front load washer/dryer. New Kenmore oven (that takes FOREVER to heat up) The hard working Kenmore appliances and their mechanics of that past were superb compared to the computerized Kenmore shells of today. The Kenmore side by side refrigerator we bought in 1999 was still a work horse when we replaced it with the “NEW” stylish refrigerator last year. It has become our garage frig. Guess where we have to go to get something from the WORKING frig? The Garage! Again……we want this “NEW” refrigerator replaced OR I will have Sears picked up and our money refunded. I know you are not Sears…but KENMORE you have a serious manufacturing problem.

  57. I have a new Kenmore elite dishwasher with a stainless steel exterior. Within weeks of use there was noticeable staining. A sears service technician came out and said it was from liquid dish soap and there was nothing to be done as it was cosmetic. I’m upset that a ‘STAIN LESS’ steel door was STAINED from using liquid dish detergent approved for dish washers. If a product is going to stain from using soap it is manufactured to use it shouldn’t even be an option to use that product. The tech told me they “recommend pods” but they cannot enforce their use. I never saw any staining warnings and challenge that if liquid is not appropriate then there shouldn’t be a place to put liquid dish soap in the dish washer. I tried to talk to somebody regarding this but was basically told nobody would listen, my feelings and concerns would “fall on deaf ears.” Well that just confirmed that my money will fall on other products and not on Kenmore again. I can’t believe in a company as big as Kenmore there is nobody that I can talk to.

  58. I have a kenmore elite electric cook top model it is showing an error code in all of the cook screens that say sf and it is inoperational what does the code sf mean

  59. We are remodeling a vintage cabin and have gotten a vintage Kenmore classic double oven with the pull out eyes. We are trying to find the year but are unable to find out the exact year. We need help on how to find this out

  60. I purchased a Kenmore gas stove, and within one week of purchasing it, the paint on the grates began to peel off. The grates look awful.

  61. Hello,
    I am the owner of a Kenmore French Door Bottom Refrigerator/Freezer. I have had this particular refrigerator since July 2015. It has been a problem with the freezer compartment not remaining shut, almost immediately after purchase. However, I thought we were not shutting the doors properly….but, it continues to be a huge problem. I called the Sears 1-800488-1222 on December 6th. At that time, the lady scheduled an appointment with a technician to come to our home today, December 14, between the hours of 1:00 p.m. – 5:00 p.m. A no show… I called the 1-800 number again today to see why the technician did not appear. I was given the story that repairs are made thru a 3rd party.. the Appliance Magnet, or something of this nature.. as I am not sure of the name. I tried calling this particular company and was told, thru a recording, that the hours are between 8-00 a.m. – 5:00 p.m.,,, and the voice message box was full and could not leave a message and was told “goodbye.” Then I proceeded to call the Sears Customer service on Merritt Island, I think, as not sure with whom I am speaking, etc… Anyway, the gentleman stated that my services would be done thru the Appliance Magnet — or what ever, and he would try to get in touch with this individual and then give me a call back.
    Needless to say, my freezer is not working properly and it needs to be repaired. As noted, it is only five months since I purchased this machine.
    I am asking that you provide (Sears) the service that should have been taken care of. I said to the individual on the line of customer service that we have purchased many items from Sears over the years, but this will be my last… and, that he should see to it that someone comes out to take care of repairing the machine.
    I am hopeful that someone from Sears will give me a call and have someone come to my home and repair the refrigerator.
    Not sure where else I can take this to, but will be checking into where that might be.

    Thank you very much,

    Betty Eldred

    • I have a problem with a Kenmore French Door Refrigerator/Freezer. Please see my comments about… I will not retype the same message over. I am awaiting an answer from the Sears individual who is seeking to get in touch with a technician that was to have been to our home on December 14rh, between the hours of 1:00 p.m. – 5:00 p.m.. A no show. And now, I am trying to find out why and when the refrigerator will be services. We have only owned it for five months…
      Please respond to my request for repair. And please do see my comments above. I am hoping that someone will give me a call. Too, not sure as to if it can be returned, or get my money back for the refrigerator.

      Thanks much,

      Betty Eldred

  62. I bought a kenmore front load washer and dryer from sears. This will be my last appliance ever to buy from them. The washer is leaking some where around the seal and just because they can’t find it. They have said it is something I’m doing from the soap I use to hair to being unlevel. Look I have had front loader for a very long time and NEVER had this problem. The most I have had is maybe a sock got out of the bag and somehow went into the pump. I pay a lot to get front loaders and this is a seal problem not an operator problem

  63. We bought an air conditioner from Sears in 2012 we bought extended warranty for 5 years. We had to call repair services because the air condition has this black specs all in the inside of unit. Told that this is black mold in our unit service man had stated to call in the spring and they will come clean unit and install. Well this is not acceptable 1st of all unit was bought because I have allergies. There is no way I trust this unit if it has black mold. Please advise what can be done for us.

  64. I own a Kenmore clothes washer mod 110.20022013, purchased approx.3 years ago. I wish had the receipt. used a charge card .so maybe that will help ?
    very disappointed. it has over filled three times . after the second I installed a drip pan . 300$. my parents had Kenmore products 30 years. very dependable .then.
    this machine has ruined wood floors , ceilings, walls, ect..
    I called, james told me I didn’t maintain my machine properly.
    outrageous . piece of junk. any help from you ? Kenmore??
    shop somewhere else.

  65. I unfortunately own one of your washers, worst piece of junk ever made! I’ve already replaced your wonderful lid sensor, it does not clean & takes several spin cycles to dry. It overworks your piece of crap dryer! I will never purchase another Kenmore product & discourage others from it as well.

  66. We purchased a new Kenmore HE top loading washer in late1/16 (25132 4.3 cu ft). We would like to know the approximate time duration for each of the many wash cycles available; deep wash, express, etc. etc. so that we can manage the time certain cycles will require.
    Thanks for your help!

  67. Sir / Maam,

    Please provide us your Local Contact Number here in Riyadh Saudi Arabia so as to send our Inquiry for our On Going Project.
    I tried to search your contact detail but I cannot search it.

    Please provide us.

    Thank & regards,
    Jose Coballes Jr.

  68. AFTER READING THE OTHER REVIEWS I WAS SPEECHLESS AND ASHAMED THERE IS NO SOLUTION : I am extremely disappointed with the Kenmore refrigerators which according to consumer reports for the side by side bottom freezer, is rated at the top. My kenmore refrigerater is only a year and a half old and I already need it serviced after the motor and fan starting making huge noises, then finally died on Sunday. This is my second refrigerator in ten years both Kenmores. Above that if you don’t buy a warranty you have to pay for service. You would think if you are purchasing items for $1500 you should not need a warranty. I lost over $300 in groceries, have to pay a service charge of $75.00 and will have to also absorb the cost of labor and parts. This is such a scam and the Sears reps and managers will do nothing except read off a script about there is nothing they can do. Shame on you Kenmore and Sears for ripping off the public after they pay your salaries. Never again will I buy a Kenmore product.

  69. I am extremely disappointed with the Kenmore refrigerators which according to consumer reports for the side by side bottom freezer, is rated at the top. My kenmore refrigerater is only a year and a half old and I already need it serviced after the motor and fan starting making huge noises, then finally died on Sunday. This is my second refrigerator in ten years both Kenmores. Above that if you don’t buy a warranty you have to pay for service. You would think if you are purchasing items for $1500 you should not need a warranty. I lost over $300 in groceries, have to pay a service charge of $75.00 and will have to also absorb the cost of labor and parts. This is such a scam and the Sears reps and managers will do nothing except read off a script about there is nothing they can do. Shame on you Kenmore and Sears for ripping off the public after they pay your salaries. Never again will I buy a Kenmore product.

  70. I was very frustrated after ending a conversation with this service rep! Although, he was nice enough, all he tried to do was sell me a warranty for $60.00 and an additional cost of $39.00 per month! We had already spent $1750.00 for a Kenmore Elite stove in March of 2011, and an additional approximately $800.00 in a new panel for the stove in November 2015, just to be able to utilize the stove and an additional $140.00 in service men to come and try and repair the panel because it would not stay in place. I was unable to use the stove because the panel that we had replace would not stay in place. The service men said that this a design flaw with this particular stove because all other ones had a bracket to hold the panel in place. I had always thought that Kenmore and especially this “Elite” style was top of the line. We made it a point to match all of the other appliances in our kitchen to the “Elite” style. How wrong I was! I feel that we have been taken for a ride! Now we are being asked to spend another $115.00 plus parts to take care of a problem that should have been addressed when the stove was built! I feel that in the future I will certainly look at another brand rather than spend the kind of money on a product that does not hold up to the test! Sears should be fixing this problem for free, and either fix the problem, or give us a stove that does not have this design flaw!

  71. I purchased a electric stovetop from sears about 5 years ago and it has been malfunctioning in the past few weeks. When the stove is powered off the burners will still turn on get red hot then shut down. I contacted sears and a private appliance company to fix it. The touch pad circuit breaker needs be replaced. the part alone is $675. This is a malfunction of your product and a huge fire hazard. Your parts department and customer service department were all less than helpful. I purchased the product expecting it to last more than 5 years. I am very disappointed in your product and the lack of response from your company.

  72. I received a message from you : case#4103309
    the technicien is coming ,but the problem is not solved.I am furious.The Kenmore product from Sears is a very bad product.If you don’t want replace my refrigerator,never I did by a product at Sears never,I am furious.I call tomorow HELP ME HOWARD at News 7.

  73. I bought a Kenmore gas dryer on 11/27/2014 from Sears. It was delivered first week of December 2014. It broke down two months later and I had Sears come to my house to repair and replace several parts. I complained to Sears about the poor quality of the product several times and asked that it be replaced. I continue to have problems with this dryer to this day where the product is no longer working. I have been put under extreme stress dealing with a dryer that was made defective and sold to me as brand new and supposedly “top of the line”. I called Kenmore two weeks ago and today 3/19/2016 and they are telling me they are not going to be helping me. I need my dryer to be replaced as soon as possible. This is FRAUD, selling a lemon of a product as brand NEW and quality when it has been defective from the beginning. I know this machine is presenting a risk, as the machine can potential cause electrical issues in my house and fire. If this company cannot help me with this issue I will be calling the local media Univision and reporting this concern to the community. I will also be getting a lawyer to represent me as I have suffered extreme stress and inconvenience with your product. You can contact me at 201-315-5671.

  74. I am along Kenmore user, all kinds of appliaances. However I have a new clothes washer that has to the worst on the market. It washes alright but…it does not rinse the soap out of the clothes. At the rinse cycle, it fills up with water and soon as it is full, it promptly empties out without agitating the clothes. Consequently my clothes are stuff with un rinsed soap. This washer is only 3 or 4 yearsold.

  75. We purchased a kenmore elite dishwasher from Sears. We had a maytag previously. With the maytag (top of line) if you forgot something you open the door…. Put it in and close it. It restarted. So Sears used some of maytags technology (turbidity sensor for one). Which is one reason why we bought this. That being said… The thing I absolutely hate is if anyone opens the door and does not push start again it wil not finish washing! Stupid idea… Is it men that are designing these things and not asking women or is it money!!! Can’t tell you how many times I thought my dishes should be clean and I should be able to put them away!!!! NOT!!!! Now I have to live with this rediculous idea someone had…. Tired of spending my money on things like this. We will need new appliances soon… Not sure if I want to go with more appliance from Sears! I loved my maytag!!!!

  76. Very disappointed, took advantage of an elder couple, bought a Kenmore over 30 years ago had it worked on only twice after 10 years it lasted almost 30. Went back to Sears believing in the “brand”. Bought another Kenmore and the computer went out in 13 months. It cost half of the cost for a new one. I have sent letters, made calls and even had a complaint on file, the representative explained, its not their problem, contact the company that made it, oh but should I tell you, its Kenmore, Sears, if there is another company, they won’t tell you but they are quick to place blame. Next time I will go to Home Depot, by GE or another brand, they will stand behind their product, never use Sears…..

  77. I bought a Kenmore washer a while back. I have had nothing but trouble. I had a service man once but I still have lots of trouble. The machine locks, then pops off, I push it again (with much trouble) & we go through the routine many times. If it decides to stay locked it doesn’t always fill, & if it does it’s a long wait for me to see what’s happening. I also have to unplug it each time to get started. I’ve been married 54 years & had other washers, but this is the worst I have ever experienced. I won’t buy Kenmore or recommend anything by them in the future.

  78. Worst customer service ever! My refrigerator in only 5 months old and it’s freezing everything. Part has to be replaced and I have to wait 2 more weeks! Sears/ Kenmore will not issue food credit for spoiled food!

    • I am in progress with sears for a repair now and having the worst time ever. Bought French door fridge along with new stove and microwave less than 3 years ago, had a problem with oven right away and problem was never resolved, now my fridge needs a new compressor , ( which I’m told should never have happened to an almost new fridge ) and have to wait 5 days for appt, all my food had to be discarded ( $140.oo worth ) and I called sears back and asked if I could please have sooner appt,could not understand the lady I talked to for she had very heavy accent, called back 2 more times and both times was disconnected, and all they kept asking me was did I want to buy an extended warranty !!!!! what good is that going to do me now. Took out my manual and it states that if the sealed refrigerant is defective within 5 yrs of purchase date that I should get a new compressor and repair is free. I asked customer service this and of course they said the tech would have to see it first.I paid almost $3000 for these 3 appliances and as of right now I don,t think I will ever buy Kenmore again and such a hassle to even get an appointment. I haven’t even seen the tech yet and I am thoroughly disgusted….

  79. Hi my name is Elizabeth.  I am writing for my mom Paula Bohnert.  She purchased a Kenmore Elite mod#79573153610 ser#604KR00137.  She purchased this on 07-19-16 it was delivered not working properly and a defect on the left side.  We called and they replaced it with a new one on 07-22-16.  A little over a year and her fridge has now completely stopped working as the second week of October 2017.  We tried to troubleshoot it ourselves via your manual.  Nothing worked.  We then had a tech come out to identify the problem.  This cost was $89.  The tech stated the compressor failed in our refrigerator that is a little over a year.  My mom has lost all her food and is living out of 3 coolers in her kitchen which does not regulate temperature.  This is a cause for concern.  Without having regulated temperature food poisoning can happen.  She has reached out to family and friends to store food.  So she now has to travel to whomevers house to obtain food when they are home.  This is a big inconvenience.  She has spoken to your customer service and customer relations.  We contacted Sears they referred us to you.  The customer service #1 844 553 6667 ordered the part but did not tell us there two separate ones.   We hve received the drier assembly pat#adh73150201.  We have been waiting on the compressor part#tca36511303.  We have called over 10x and have spent hours on the phone.  Finally today was the last straw.  I wanted to confirm for myself when this part is coming.  I called the 844# listed above they could not help me because I asked for a manager so they gave the #1 847 286 2500 which is your customer relations dept.  I spoke to Vens who is female id #822882 she told us the ETA was Nov 9th.  Keep in mind my mom has had several different dates of delivery including after Thanksgiving.  They have even told her the part does not exist or she would have to pay for it as well.  I asked for a tracking number.  She could not give me one.  I asked how they could have an ETA if there was no tracking #.  She could not give me an answer.  So here we are.  I feel she should be reimbursed the $89 considering that your system failed back in July and now.  We would just like a brand new refrigerator by Thanksgiving.  She has lost too much and waited too long.  We have family coming from out of state.  Thanksgiving takes place at my moms every year as a tradition.  If this is not handled in a timely matter we will be reaching out to news sources, BBB and the Attorney General.

  80. I bought a washer and dryer last year (2016}. I installed it month after since then
    i can’t use the washer because it Shakes very badly also it stop when it gets 18 minutes. My dryer still in the box i am scared to install it.

  81. My husband and I moved from Seattle to Stevensville, Mt. a little over 20 years ago. I flew for Delta, and Salt Lake City had better trips to choose from, so we relocated to Montana and I commuted.
    We purchased a Kenmore very basic washer and dryer as soon as we moved here with the thought to get settled, and upgrade in a couple of years. We still are using the original appliances!! We figure why change when your product still works fine. I just wanted to tell you after all of these years what wonderful products you make. I suspect we will get many more years from this washer and dryer. Thank you for making a quality products!!
    Kathy Belke

  82. This message is intended for the MANAGER of the SERVICE TECHNINIANS
    for KENMORE APPLIANCSS. On Saturday 12/16/2017 Mr. Alberto Pena and Mr. Osman Pena arrived at my house to re-install a dryer that had been improperly installed by the Sears delivery man who delivered it, and a washer, that had been purchased at the same time. These were replacement appliances. The old appliances had been installed correctly before being replaced. Alberto Pena took great care with installing the dryer, it was in a difficult location. Mr. Pena did an excellent job. I am a retired Master Plumber and I know the work of a professional craftsman when I see it. Please extend my thanks to both Mr. Pena’s..

  83. Hello,

    I have had my appliances (all new ones) delivered. But the refrigerator was delayed 4 times and when it came it was not as represented to me by the salesman, Scott Laurenza because it has white hinges at the bottom of the doors which were not covered with the grille from the bottom or end caps and my refrigerator is black. I told the men that delivered it and they could not do anything about it they said. I talked to Eddie the manager of the Asheville, NC, store but have had no success. The last several times I have called and tried to talk to him, I get no response, and no response from Scott Laurenza.. I called several times and keep getting people from other countries whom I cannot understand. They keep calling me back but to no avail. I have tried to call the store where I bought the appliances, but keep getting the message to leave a message. I leave messages but no one returns my calls. I have TEXTED Scott and he tells me to call the store which gives me a message.

    I have had it and want someone to call me back right away, give me another new refrigerator that is ALL BLACK or just pick up this refrigerator and give me credit back to my card. There are pieces of plastic left in the cracks of the refrigerator also that they say they cannot remove. I want a new refrigerator that is the same width and height and is ALL BLACK AS IT WAS REPRESENTED TO ME AT THE TIME OF SALE of better quality than I purchased delivered to me immediately and the other one picked up and my card credited back with the sales price IMMEDIATELY.

    Someone in authority call me IMMEDIATELY.

    Sharon Wheat

  84. I brought a refrigerator back in 2012 because of the cheap materials they put into it now the back of the refrigerator has a hole in it the size of a golf ball. This frige is defective. What I did not know was this thing was on the shelf for only 1 year. I want Kenmore to take responsible and replace my refrigerator at the same value that I paid for back in 2012

  85. I have been working on my issue for a year now. Not one person has an answer so they just transfer me back and forth between sears and kenmore. No one wants to admit there is a problem with the finish on the front panel. I have sent photos numerous times with no reply. Sadly it has drug on so long that I finally decided I need to go further. So I am begging that someone take me serious. I want the service I deserved a year ago. Please take me serious. At this point it makes me sick how unprofessional both Sears and Kenmore have been. How can such a big company get by with how customers are treated. The sad reviews are endless yet service has not improved. I will be waiting for someone to at least call. No one else has yet to do so. I prefer to be called. A reply by email is not professional.

  86. Model 25370609412, Pur. 10/16/2015 MPS purchased. Refrigerator was replaced 3 times in 1 month Doors have been replaced and now replacing again. Leaking from the light has been replaced 4 times. The mold of the refrigerator is dented in on both sides. Conveniently, sears is denying me to upgrade and pay the difference. I would like to know, as a customer with Sears and Kenmore for 40 yrs. what can we do. I look forward to your response I do have pictures.

  87. Hi…I have a 1993 Kenmore dryer thats still working……never been repaired…..has dried working clothes, dress up clothes, wrestling outfits, firemen clothes…the list goes on and on….
    i am a senior now… hope dryer lasts as long as I do….asI know I cant afford a new one…

  88. I purchased a Kenmore dryer July, 2017. About 4 months ago my dryer wouldn’t always start. If it did, it would shut off immediately, pause would flicker back and forth with time remaining. Sometimes it will not turn on at all. I have had a Sears Tech out to my house @ 8 times, once he showed up at 10 PM. I work.. The Sears Tech replaced the front module 3 times and it is still doing the same thing. I do not feel this is appropriate. I paid for a new Kenmore dryer, I feel I should have a new Kenmore dryer that works. I should not have to keep taking off work repeatedly and wait on a technician that apparently cannot fix my dryer. Please Help Me with this issue

  89. I would like to know if Sears would be interested in knowing that one of their Kenmore washer & dryers i bought 35 years ago, is still working like a charm.
    It’s never been repaired and we are still amazed to this day!

    The following information was taken off of the washer.

    MODEL: 82873820
    SERIAL NO. CX0539031
    stock no. 28738

    We thought your Advertisement Department might be interested.

  90. I purchased a Kenmore cook top stove about 3 years ago. The metal around the edges of the stove has peeled away leaving me large areas of rust. I contacted Sears and was told that I would have to pay someone to come over and then pay again if I wanted to have it repaired. Most of my appliances are Kenmore but no longer.Customer service does not exit for Sears.

  91. I purchased Kenmore cook top stove around 3 years ago. The metal strep around the edges has peeled away leaving large areas of rust. Called Sears only to be told that I would have to pay for someone to come over and than pay again to have it repaired. Most of my appliances are Kenmore but anything new would not be Kenmore. Sears customer service does not exits in my book.

  92. I called the 800# on the inside of my oven door. The representative spoke very poor English, refused to transfer my call to a state-side customer service agent, & belligerently insisted that I have a product manual, receipt & location of purchase on hand which was quite odd considering that I wasn’t asking for a warranty repair. I had only called to get some assistance on finding the model number & a reputable service tech in my area. When I moved into this home a couple years ago, I was thrilled at the high-end appliances in the kitchen especially this Kenmore oven. I cannot even come close to expressing my disappointment with this interaction & presently I cannot envision myself ever buying another Kenmore appliance. Truly sad how this has been handled.

  93. Hi There,

    I have been dealing with your service department and now your customer solutions team for several weeks trying to get my compressor replaced in my Kenmore Elite refrigerator (Model # 795 74093 410). The refrigerator was purchased in April 2011. The first compressor was replaced less than three years ago. Last month, the compressor went bad again. From my research, the linear compressor is a bad design and a known problem. The refrigerator is less than 7 years old and the compressor has failed twice.

    I expect a reputable company like Kenmore to stand behind this defective product and replace it. The customer solution team (Case# 622 4985) has stated that because the compressor was already replaced, they will not replace it for a second time.

    We chose to purchase a Kenmore refrigerator based on the company’s reputation for high quality and our previous experience with your products. Our last Kenmore refrigerator lasted 19 years! So when you spend $2,000 on a new one, we expected it to last at least 15-20 years.

    Can you please call me to discuss how we can best resolve this issue?

    Thank you,

    Daniel Valentino
    252-495-1463 (C)
    919-263-9505 (O)

  94. Case 6965837 email that has been sent with pictures and videos 3 times no response. This is under warranty. I have spent hours on the phone getting transferred around each promising to direct me to sale associate to replace my vacuum.

    Hi I never received any emails after opening up my case on November 14 2020. I purchased my first kenmore Elite 10441 on September 23 2018 I liked it so much I bought a second vacuum on January 13, 2020 from because all the sears stores in my state closed. Since owning second vacuum which gets very little use one by one parts started not working. The rotating head has stopped working on both vacuums, the button to empty container bottom piece snapped when I pressed the button, the telescoping pole no longer stays at a higher height. The second head with felt pad does not clean up or has much suction. I am very good about cleaning my vacuums I have a microfiber pole to clean inside and I vacuum the filters. I know this second vacuum is a lemon because I already owned one for almost 1 1/2 years with no issues before purchasing the second. I’ve spent many hours on the phone with customer service and technicians that of all assured me my vacuum is under warranty and will be replaced. Also the multiple technicians from Kenmore and Sears all confirmed that my vacuum cannot be repaired. Below are pictures of both receipts of purchased vacuums and serial numbers.
    Thank You,

  95. Your customer service agent by the name of KANE was absolutely FABULOUS!!…Very helpful, intelligent, polite and helped me completely..He should be recognized for his outstanding performance!…Kenmore Appliances should be very grateful for having him as one of their employees and maybe to hire MORE like him!!…THANK YOU SO MUCH!!…KUDOS to KANE!!! 🙂 🙂

  96. I bought a kenmore refrigerator several years ago. During renovation on my home the refrigerator was moved. A large block off ice was noted on back of refrigerator the back is now rusted where waterline is. I have turned off ice maker. Does this product have history of poor
    ice makers? I’m afraid to continue using water and ice maker. I expected my refrigerator to least more than just 4 or so years.. Your customer service is terrible. It seems like no one wants to take responsibility for kenmore issues

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