Contacting JCPenney Customer Service Center
The JCPenney company was started by James Cash Penney more than 100 years ago. There have been tough times for this company in the recent decade, but somehow the high-end retailer managed to pull through and stay in business. The company About Us page claims JCPenney customer service is attempting to improve every day, which could mean there was a problem with customer service in the past.
Phone Contact Numbers
JCPenney customer service is available 24 hours a day/ 7 days a week. You can call customer service about returns, website issues and customer service issues even if you were shopping in a physical store.
- Customer Service: 1-800-322-1189
- TDD: 1-800-527-7889
- Spanish Customer Service: 1-800-336-7337
- Credit Card Services: 1-800-542-0800
- Gift Registry: 1-800-527-4438
- Warranty: 1-800-933-7115
- Dinnerware: 1-800-322-1189
- Furniture: 1-800-442-7902
J.C. Penney Corporation, Inc.
Attn: Corporate Customer Relations
P.O. Box 10001
Dallas, TX 75301-7311
In addition to the official website located at https://www.jcpenney.com, we also found pages on Facebook and Twitter. These pages are often used by customers who want fast email contact from a customer service agent. All you have to do is write a message on the Facebook wall or send a tweet @jcpenney and you will receive a response.
Customer Service Email
Customers or visitors can contact the customer service department for JCPenney by email if desired. While no direct email address is provided, the customer service page provides a contact us form https://www.jcpenney.com/dotcom/jsp/feedback/secure/feedback.jsp?pageId=pg100097. The contact form requires a bit of information before a message can be sent. You must choose a subject and topic. We chose to order a catalog. We did not realize that JCPenney still offered print catalogs, so we’ll update you on how long it takes to receive the catalog. We intentionally left out our mailing address so customer service would have to contact us back. If we receive an email back from customer service we’ll let you know.
Customer service for JCPenney is navigated by an automated assistant. The assistant requires you to speak your request, which seems to be the newest option on customer service lines. We pressed 0 when the automated system first started and again a couple more times. The call was routed to a customer service agent within one minute and answered before the call hit the two minute mark. We talked with the agent about returning an item purchased online to a local store. The agent said the store would be more than happy to take the return as long as I had the packing slip.