Contact iTunes Customer Service

Contacting iTunes Customer Service Center

iTunes is the hub for music, games and all things iPod, iPhone and iPad. Every piece of data you save on your Apple devices can be stored and retrieved from iTunes, but installing, upgrading and purchasing through iTunes is not without problems. Customer service is available to handle problems, disputes, refunds and technical issues as needed. Support for your iTunes device is available for a short time after your initial purchase. When that time expires, you’ll need to purchase access to iTunes customer service. Support for the iTunes store does not require an additional purchase.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer support for iTunes is based on an intricate web of questions and answers. You could get lost foraging through all the FAQs and suggestions on the Apple website. If you want immediate answers you’ll need to contact customer support at the iTunes phone number.

  • iPod, iPad, Mac – Tech Support: 1-800-275-2273
  • iPhone – Tech Support: 1-800-694-7466
  • Hearing or Visually Impaired Users: 1-877-204-3930
  • Purchase Customer Service: 1-800-692-7753
  • Apple Store Customer Service: 1-800-676-2775
  • Corporate Headquarters: 1-408-996-1010

Mailing Address

Apple is one of the largest businesses in the world and as such, the location of the corporate headquarters is pretty easy to find.

Apple Corporate
1 Infinite Loop
Cupertino, CA 95014

Official Website

You can find all the information you need at http://www.apple.com/itunes/. There is no dedicated website for iTunes, just a page on the Apple site. You will NOT be able to purchase items from this website. Once you download iTunes you can make connect the iTunes program with your account and make purchases.

You may be able to access customer support for iTunes via the Twitter Page.

Customer Service Email

When you’re ready to contact iTunes customer service you need to start with the iTunes help page https://expresslane.apple.com/Issues.action. You are asked to choose from iTunes cards, purchases or billing, account help, connections and downloads or other store problems. The first topic leads to another and then a series of possible answers are presented. If none of the answers pertain to your problem you can contact the customer service department by email.

Our Experience

We attempted to call the Apple customer care phone numbers for iTunes support, but none of the agents we spoke with could help us with iTunes. Finally, one agent told us that iTunes does not have a support phone number, but the App Store customer service line could help with any purchase problems occurring in the App Store.

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154 Comments on “Contact iTunes Customer Service
  1. I’ve been having problem downloading free apps it asking for my billing info and when I put it in it’s still not letting me download free apps… I’ve had this issue since I purchase my iPhone.. If sumone can Pls contact me ASAP…

  2. I used my visa card to get something and every time I try to download something from the app store it asks me for my billing info and when I put the security code in it tells me that it is not right. And I can not download nothing and it is making me very upset Becuz I have money on my visa. What I download was .99 cents. Please help me with this problem.

  3. I sent in a request for someone to contact me regarding
    A billing problem. My grandson was playing. A
    Game on phone and for some reason
    He accidentally purchased 40 worth
    Of some add on to the game he was
    Playing. Hate it when they hv that on
    The games. If you could contact me
    Thank you

    • My granddaughter downloaded a game and she is under age and I keep getting billed 2.99 per week and apple would not let her delete the fame. I want these charges stop immediately. they said there is a site for billing errors and it would not let me take care of this matter. You call the phone # and it tells you to go to the web site which I tried.

  4. I downloaded a slot game on my iphone, and wish to purchase some coins to continue playing the game.

    I purchased some before, but my account was overdrawn on
    a particular day, but has plenty of $$$ in it now.
    The message comes up indicating I must contact iTunes support to complete the tranaction. Where do I go now?

  5. I had a gal named Rachel from Iowa yesterday, Dec 05, that was the sweetest, most patient, and courteous tech support person I have EVER dealt with in 69 years of calling various help lines. She bent over backwards to assist in any way she could, and spent over a half hour with me on the phone. She even took my phone number and called me back immediately to see if we could get a phone line that had less static, preventing me from hearing her very well. Unfortunately I had called the wrong number, actually needing billing rather than tech support, but she was so wonderful about it and would put me on hold, call billing and explain the problem, then come back to me with the solutions. She would have to come back to me, ask some more questions billing needed to know, then go back to them with the answers, and she did that several times until we got the problem all fixed. She was so kind and patient through the whole situation, and even though her name is Rachel I call her Angel!!! God bless her!!!

  6. by 12/19/2012 why did you take away money from my account this is a major problem and i want my money back.why did you take away my money? did you have no reason?will i get my $22.03.please respond as soon as possible.thank.u

    • You, Apple itunes have been continuously taking money out of MY bank account for the past 3 to 4 months. It adds up to over $200.00, and for what account that I have not even purchased. I want it stopped NOW, and MY money returned to My bank account. You were not given permission to access MY personal bank account. Return MY money please.

  7. quando creo un ID APPLE alla fine di tutti i passaggi mi dice contatta l assistenza i tunes per completare questa traslazione. perchè?

  8. your customer serive is hrrible yet you take money all day long and are suppose to be one of the largest companies…i can see why with all the bad charges you have been doing to peoples checking accounts… here I sit waiting on hold now for 6 min and this is my third phone call ive had to amke. hummmm whats the deal Apple you to big for your britches? i for one dont get this issue solved i will never ever again purchase one of your products. i know i am one in a billion but if one goes then another and so on you as a buisness should know how fast word of mouth can spread…. think about that for a while. im about to join the lady on the first page and contact the BBB on Apple and its companies.

  9. well finally such a great lady omg she was awesome called main office they trans me to fraud and she was amazing Her name is Chis plese give her a raise!!! so helpful and refund is on its way, just sorry i had to be a nasty customer not my style….. to the office of the president and to the gentleman i talked to i am sincerly sorry for ranting but computor ppl and uninformed employees upset me to no end and unfortunatley i just went off, so again sir i appoligise.
    As for Chris she taught me some things about the products I have to help secure them from charges made to my account by otheres ect! thanks Chris for the information you were extemely helpful and deserve recognition from your managers. Every customer service rep should be half as helpful as you are and the world would spin just a little better!
    Thank You
    KC Brown

  10. •Corporate Headquarters: 1-408-996-1010 this is the number i used to get with Chris you cannot get her direct you have to be transfered…JFI if anyone else is having issues with an itunes apple account GOOD LUCK

  11. Need to register & obtain Mechanical Digital Licenses for selling music CD’S
    exclusively on iTunes. Am going around in circles trying to find an iTunes representative
    to assist me in the correct process.

    PLEASE: Provide us with an 800 phone # & a direct e.mail address where we can
    sign up & obtain necessary information for conducting sales & marketing on iTunes

    Rick & Kathy Todd

  12. My I-Tunes account has ben turned off because of a billing question. I just sent Pay Me Later a payment of $100 for my I-Tunes account. How can I get my I-Tunes service restored?

  13. I was wondering if you could help me download my vinyl albums to itunes and from there to my ipod?

  14. How do I transfer music library on my computer to the I tunes library?

    Is there a phone number I could call and have someone walk me thru the transfer of music in my library to Itunes library?

  15. I was charged foe 2 purchases that were never made i haven’t ordered ant thing dince May and i want my money back.no wonder Apple is gaining such a Bad name!!! Androids r better never jad this problem u use ur card with playstore and theres no storing card info and having to have money in the account to purchase a “Free”DAMN APP!!!! So stupid really starting to ” HATE” Apple

  16. I need help I tried calling and no help I’m so mad that I hate it when there is no I say no human being to answer your calls ..can somebody help me .,the correct number to talk to a human being

  17. If you buy an and its got problems You cannot down load it again, it sucks .

    try to e mail them , impossible , they suck. Same for anything Mac. you have to go to a shop, And they have no clue when It come to real customer right, to get replacement or your money back. Same with mac book pro issues of design problems , you pay allot for something and you don’t get it, When you want to get it resolved, They don’t want to know. the shop have their hands tied.

  18. I ordered an album just now by mistake. It is the Eddie vedder album. Meant to just Oder the song ‘my city in ruins’. Please credit me. Thanks

  19. I am having a lot of problems installing iTunes on my HP laptop. I have Windows 7 and Internet Explorer supported by Bing….I keep getting an error message. I would like some help. I am an old customer and had an account under my old email address…please advise. Thank you.

  20. Hey I have been having a problem n this here is that I had a purchasing problem n complained about n now I can’t seem to downloaded any games because of problem with my account what problem u guys then makes us run around n try to get somebody to help with this problem what do we have to do purchases more shit come on now I need help with this problem

  21. Dear iTunes Customer Serivice,

    I have been using Iphone all the while and I’m able to purchase in-apps purchases via apple ID that is linked to my credit card (visa card).
    I just bought a Itouch 5 and now I’m unable to purchase in-apps purchases using the same apple ID. I have already made the verifications according to the instructions but still I was prompt to contact iTunes customer service.

    Pls help..

    Regards

    Eddy Tan

  22. I am completely uninformed. I bought my 8 year old grandson an I Pad as his was damaged. They needed a credit card on file. I had no idea why………….He has ordered over $500 worth of I tunes……………some over $50.00………….I have no idea how to stop this. I have discussed with him but appears the damage is done……………You call the number on the web and are directed elsewhere……I want a body to talk to.

  23. I don’t know how it happened but I now have an entire U2 album in iTunes radio on my cell phone. How do I get ride of it. I did not order it, do not want to pay for it and do not want to have it on my phone. again how do I get rid of it?

  24. Itunes !!! Attention had to sign into iTunes to charge it on amazon . have paid for books I never received . Did receive an email from NYC. Attorney general on iTunes stealing , without products and used my entire card plus . with my amazon charge gift card not only , i had to go through itunes . but the entire card 40:00 dolars plus my. balance in previous account with you .

  25. I play a game on your apps called the hobbit kom which is owners are kabam.

    At this moment this game is very glitchy and i lost a lot of my inventory because of this,

    every week there trying tae do maintance to try and sort it out but it never works and most times makes the game very slow

    I’ve tried contacting kabam about this but they don’t seem to understand and just try and fob me off and try and make me look like an ass

    I’ve never complained about any of your apps before as I believe you provide gid service but I suppose you can’t watch all yer game apps all the time.

    I am looking for your support as I feel with all the money I spent and lost due to no fault of my own I should deserve something back as I work long hard hours and enjoy what I do with it by playing some games but for it too be wasted like it had happened makes me feel bitter and angry.

  26. I have been getting unauthorized charges to my debit card.Could you please check it out and advise me as to how I can stop it ? I think my grandson is doing it,because when it ask to charge to the same account he says yes.

    Thanks,

    William Glenn Clodfelter

  27. I use to like ITunes thought it was the best thing I had now I am considering purchasing an MP3 player and downloading music to it. ITunes is restricting my purchases to one ipod and I have two and can’t get music to sinc on either it wants me to erase my music on one to sinc both. I bought the ipods and the music they are mine, so I shouldn’t have to delete anything. I just want my music I bought to be on the ipods. If I go to MP3 then I can download to my computer. I have friends who are feeling the same way ITunes isn’t computer or friendly anymore. I had a question regarding how to manage my account one time I was charged $30 for that information.

  28. All I want is to speak to someone about 2 charges for gold fish casinos coins. They are charged to my credit account but never down loaded. Why is it sooooo difficult to speak to someone!!!!!!!!,!

  29. Apple provides the wrost customer service. I pudchased a IPAD Air. I needed technecial support. Could not get anyone and when I did athe took my name and number just in case I got lost when they transfered me. OMG they transfered me into another IVR after wating 20 + minutes I got cut off. No one called me back. So I tried working my own technical issue on my own and made matter wrost. I began this journey on 11/5 and today after 7 or 8 emails nothing no response. It’s a big blace hole. I just want my issue fixed with Apple/Itunes. Phone calls to both Apple and Itunes go NO where. Sad me as a consumer spends a lot of money with NO customer service supporting Apples purchases/products. I’ll me returning my apple products and not making amy other purchases for Apple/Itunes. Black Hole.

  30. Who dropped the ball? You said you would contact me within 24 hours and it’s been 4 days. You are running one big scam!

  31. I LOST A SONG ON MY IPHONE,THAT I PURCHASED FROM ITUNES.TRIED RESTORING, NO HELP.SO I CALLED CUSTOMER SERVICE AND WAS TOLD WE WILL GET YOU CREDIT BACK THIS ONE TIME, AFTER HOLDING FOR OVER 48 MINUTES.FINALLY SOMEONE ANSWERED SAID NORMALLY WE WOULDNT CREDIT YOU, I SAID BUT THIS IS YOUR COMPANY. I BOUGHT THE SONG AND OWN IT AND SHOULD HAVE ACCESS TO IT..PUT ME BACK ON HOLD AND LEFT ME THERE..

  32. I accidentally upgraded my account on Plenty of Fish. At the end of the purchase I pressed decline and I noticed the charge showed up on my checking account This was done on the 18th. I do not want to upgrade. What can I do?

  33. I have been trying to cancel an ITunes subscription for a book series from Itunes for 2 months. Can’t be done on an iPhone. Must use an IPad. Who knew

  34. please send me a number where i can get help on several purchase authorized by me all dose purchase was made during one day and is over $300 dollar that was taking from my bank account

  35. i would like to talk with a person and not a computer. i had to get several computers directory to reach an person to speak with concerning my account.

  36. Purchase more chips needed in backgamon game. Brought chips and they never showed on game board, so I purchase more hoping they would show up and. Never did now I hv huge bill for chips never received.

  37. I called about my Fitivity App that I love, but will no longer open up on my iphone. I got a gentleman named Jerry, who was so patient and helpful. I had read some reviews that were bad, but Jerry was awesome. He tried to help me get it to work and when he couldn’t, he got a refund for me! So sorry to lose my Fitivity, but soooooo happy Jerry was there to help.

  38. When I tried to use my iTunes money on my clash of clans account it will not let me purchase Gemsthis item is for an ad that was purchased by different Apple IDqto buy this item with this I do you must first purchase the app.why can’t I use my iTunes money to purchase the coins.

  39. When I tried to use my iTunes money on my clash of clans account it will not let me purchase Gemsthis item is for an ad that was purchased by different Apple IDqto buy this item with this I do you must first purchase the app.why can’t I use my iTunes money to purchase the coins.

  40. There are over $500 of unauthorized purchases on my itunes account. I am not receiving notices through my email for these purchases, so I don’t know about them until I get my bill. I can’t contact anyone at Apple to discuss this. Obviously they don’t care.

  41. I have tried on several occasions to uninstall itunes from my computer and it won’t go away it’s like a bad nightmare that keeps coming back I’m like wtf. No-one seems to have no clue as to how to get it of your computer it was downloaded accidently from a pop-up on my computer immediately we tried to take it of but couldn’t. This company itune is full of shit once you get it you can’t get rid of it I want it of my freakin computer. Highly pissed off.

  42. I have reoccurring charge of $4.99 for pandora that I’m trying to stop. I called one number and iTunes support wanted to charge me more money to stop the charges and to not have fraud protection for a year. Each time I told the lady I just wanted the charges off she kept saying I understand but you have to pay a certain amount of money for one year and we could take it off it didn’t make any Fricken sense. I kept telling the lady that I did it but everyone is telling me they are not paying anything for pandora I’m still try protection for a year. Each time I told the lady I just wanted the charges off she kept saying I understand but you have to pay a certain amount of money for one year and we could take it off! I’m getting Fricken upset and can’t find anyone to help me. Do I have to close my whole checking acct to stop it????? Ugh

  43. I’ve purchased an Apple IPhone 6 Plus in March 2015 and I paid for it via my VISA card. Now, I’ve been getting a bill from my VISA card for 99 cents on a monthly basis. I want to know what was that for? I have’nt purchased anything recently from I-Tunes??????Can someone please respond to my inquiry?

  44. I have a charge on my debit card for 10.99 that I did not make I want to know who did and what it is and take it off now a phone number would be nice for busy people like myself

  45. This latest update has ruined my “Purchased” playlist order. Not cool Apple. That’s a lot of history unorganized now. Now I’m def moving to Spotify where I have control over my playlist order.

  46. Rented a movie on my iPhone and was not made aware that I couldn’t transfer the rental to my computer. Really???????? Let me just spend all of my freaking money on a rental because there is no warning that tells you you can’t transfer it. BEYOND furious. And I couldn’t even figure out how to contact them for a refund. Great job iTunes. This has me so angry I’m switching to droid at this point.

  47. It’s saying my billing information is not excepted it saying that I made a purchase but I do not recall making a purchase it saying this on my iPhone and my iPad I would like to know who made these purchases when and how please contact me need help

  48. I bought this iPhone almost completely for its compatibility with iTunes. My music is very personal and very important to me. I think I have spent nearly $1000 on songs in the last year. The only bad experience I have is a very bad experience. Why did you add a free U2 album to my phone without my permission and why can’t I delete it and why do it’s songs come on mixed with my music all the time? I never check my email and I certainly don’t like getting on the computer. So basically I’m just venting here and letting you know how disappointed I am and what a turn off this has been. It has been bothering me for a long time and tonight I’ve just about had it. Was yours truly, disappointed Douglas

  49. I don’t know where this 99 cent charge is comeing from and I will cancel my card and cal my financial institute if it dosent stop.

  50. I have a problem with costumer service/billing, they took 2nd time from my account 14.99 for nothing and to call them is impossible! so better answer the phones and don’t still the money from people accounts!

  51. I have LinkedIn Business Plus and want to upgrade to Executive through iTunes.
    I have tried all different ways and am getting annoyed that I can not get answers.
    Can you please contact me

  52. I have an erroneous charge on my credit card for $69.98. I charged $29.99 for a LoseIt app upgrade and was charged the wrong amount. How can I correct this error?

  53. too many glitches on my iPhone with purchasing or not purchasing games, songs etc! I have a 11.99 charge that I did not purchase!

  54. I got billed for some iTunes stuff that no one in my family purchased and would like a refund for. Unfortunately you don’t allow anybody to contact you by phone and your stupid website is down. This has been a Crappy experience. Please contact me so I can get my money back. Unsatisfied not even a customer.

  55. I do not have an ITunes account and someone stole my bank card and charged things from ITunes on it. I called customer service and was given another number to call to try to find out whose name the account is in and they told me that they could not tell me they could only tell my bank. The is very bad customer service If I can provide you with the last four numbers of the card that was used them you should be able to provide me with the information I need to protect myself from thieves

  56. On 10-27-2015 I downloaded the new software on my IPhone, after downloading the new software my music that I had purchased through my iTunes account stop playing, I contacted apple care, I have spoken with several reps at apple care regarding this matter, and have gotten no where, they just keep passing me from one person to the next, I had 215 songs in my playlist that I had purchased, and after one of APPLE CARE REP told me that I can let them send me a box and send my phone back to them and let them repair the phone or I can delete the iTunes app and reinstall it fix the problem, I did the latter one and by doing so I deleted all my music and the reason I decided to do the latter is because if i had sent my phone to them to be repaired they don’t send a replacement for you to use during the time they have your phone repairing it,this has become a nightmare for me, I’ve did everything that they’ve suggested of my, i don’t have icloud so i wasn’t able to backup my music, my music to them is now lost in space and they or not interested in righting their wrong by what their employee told me to do. SO SAD.

  57. I was billed for iTunes in the amount of $21.73 on November 2, 2015. I did not purchase anything for that amount of money on 11/2/15. Please remove this
    amount from my account. Thank you.

    Joyce Peters

  58. I don’t know who you are but I feel that you are scamming many people out of there hard earned money including me. I am being charged a monthly fee of $.99 for something I DID NOT PURCHASED. Please remove these charges and refund my money.

  59. iTunes have taken money out of my account on two occasions even though I did not purchase anything from them. £1.58 was taken out on the 4 and again on the 5 Nov. Authorization codes are 004518 and 005714. Can you please arrange to transfer that money back into my account. Thanks

  60. I would like to report about £1.58 taken out of my account on the 4 and 5 Nov 2015. Authorization codes are are 004518 and 005714. Can you please arrange to transfer that money back into my account as I did not purchase anything. Thanks

  61. On my credit card account I have 2 item charges 1 made on 10/28 for $9.79 and
    2 made on 11/01 for $10.87…what is this for? I did not purchase any iTunes for those 2 amounts. This is crazy because I cannot reach you via telephone and I do not understand the instructions on iTunes.com/bill. Please let me know how to resolve this error>

  62. Itunes is a RIP-OFF!!!! unauthorized purchases on my credit card. Unable to actually speak to anyone. Have to “purchase” contact with customer support….Really???

  63. I’m so so pissed off with ITunes and apple!!! I like to play free casino slots. from the appt store but they are charging me extra money!! Omg I tryed to get help but I can’ seem to get any kind of answers!!!
    I honestly think that the a Appt store.. or the Apple Store are ripping anybody or everybody that buys anything from these 2 theifts!! Gee’s please help us!! make them stop!! somebody pay attention!!! I hate to see iTunes/Apple go down!!! so I call my bank B of A they help me and the bank paid me over 300. 00 ASAP!!! dam right I’m going to fight back!!!

  64. I have charges on my credit card that I did not approve or sign up for please contact me aT 6108289517 Thanks Vince

  65. Well, first of all, ordered an album called Brandon Carlson when I rise, when I rest and never received it on iTunes and now CANNOT GET ANYONE TO HELP ME. you have no numbers to call and no persons answer that can help on numbers where a human might actually pick up. I just got a 18007467633 number from one of your apple support team members and they wanted to juice me for a 59.00 cruise trip. wasn’t even a number to contact you. This is absurd. you took the money though with no problem.
    I need someone to contact me at above email ASAP

  66. Trying to renew my HBO NOW account for $14.99 but some how it now has charged me 5x’s the original amount which is a total of $74.75 can some one please help me !

  67. Have been trying to get some thing on your site but it keeps rejecting my master card. Please tell me how i can access my card to pay for what i want.. Thank you

  68. I need to speak with a live person …. Please email me a valid number I’m trying to download music and iTunes is not accepting my card

  69. I need to TALK w/ Some ONE!!! Why is my card being CHARGED!
    I’m going to contact my bank! To STOP THIS!
    I need someone to contact ME!!!!

  70. i just received a new iPhone 6S and I’m in need of assistance to turn it on. I’ve been told that Ican sign in to m iCloud through my phone but I do not remember my password. The only email that I have for my iTunes, iCloud, etc, is my work email but sense I am not able to access my work email at this time because of personal reasons I cannot create a new password for my iTunes accounts. Is there anyway that I can upgrade my password without accessing it by email?

  71. I dislike that you force us to have apps that are unused by the consumer, but use my memory up. I don’t have a watch, nor do I plan on it. Waste of my memory.

  72. i have received a Bill from i tunes for games which i dont play any games and i sure dont have any Bills to pay to you people so i would appreciate if you can rectify your records and remove this Bill accordingly
    regards
    James

  73. trying to speak to a live person and it is IMPOSSIBLE! None of the questions asked are what I need!! I just need to see what device I Tunes was purchased on!

  74. My card was charge for iTunes 3 times not authorized what I was charged for was suppose to be free games and never downloaded please refund all money’s

  75. I have a question regarding the WSOP gaming site. Last night my account lost $20,000,000.00 in game funds. How can this happen. My last contact with the site was to down load $13K in free chips. When I looked at the account total the missing amount of funds was noticed. What’s going on?
    Regards,
    Ron Perry

  76. Paid premium for movies – takes several minutes to hours before we can begin to watch. Will not be purchasing any more movies from you. You should have planned for high demand !!!!

  77. Im wholesaler for Games Accessories, and im looking for Apple Itunes
    i need 500pcs every weeks or more
    can you please contact me for detail and how i order from you ?

  78. My past dealings with iTunes have been awesome. This time I was directed to apple support by Apple Store and I’m not happy. I made an iBook and iTunes didn’t allow me to use my iTunes gift card. I’m pissed and disappointed. Book is ready to go and I don’t know how to use my card. I’ve got 300 bucks worth of gift cards. I don’t want to use my credit card on line.

  79. Your online support is poor. An autobot asks a question that can’t be answered and instead hangs up. Your online support sucks. In addiiton, a simple request like trying to see my purchase history is somehow hidden amongst all your sales info. If i click on Purchase History it should take me to a login site, where I can activate my account and see what’s going on. Instead, I’m banging my head around your site for over hour. You are suppose to be computer people, and support should be easy.

  80. I just happened to check my credit card statement and there are 3 recent charges of $2.99 each for iTunes. I’ve never made an iTunes purchase in my life! Apple is a criminal organization and I hope they fail for their overpricing and deceptive scam practices. It is impossible to speak to a live person and if I call the number on my credit card statements in just tells me to go to itune.com/bill. I go there and it’s a dead end! What am I able to do at that site! Nothing, they make it next to impossible to investigate or stop the hits on my card!

  81. Too Salvatone; thank you for your help once I figured out what number it was I got it to take card. I have the amount on my screen. Now how do I get it to accept the money. I put in song and it sends me to credits cards. I’m not a computer guy. Thank you for your help

  82. I JUST SAW A CHARGE ON MY ACCOUNT THAT I DID NOT AUTHORIZE??? I WANT TO KNOW WHY I WAS CHARGED?? AND HOW DID YOU GET MY ACCOUNT INFORMATION??? I EXPECT TO HEAR FROM YOU WITH IN 24 HOURS..

  83. there was a charge on my bank account for $23.71 that i dont know what its from ,but i didnt authorize it,and i want to know y it was taken out of my account.

  84. I received a bill on my bank statement 3/09/16 for $13.20. I called the number on the bill which referred me to the computer. I was led to numerous sites most of which people were complaining about similar things. I did not order anything or punch any button. I want to be reimbursed and my debit card removed from Apple I Tunes. Penny McGee

  85. Charged $14.09 for some unknown reason. I don’t use iTunes. Good luck getting a hold of anyone to explain the charge or to reverse the charge. If you call the phone number on your bank statement you get a recording telling you to contact iTunes billing when you go to iTunes billing there is no way to talk with anyone to find out about the charge.

  86. I can’t believe all the trouble I’ve had trying to contact Itunes and speak with someone by telephone concerning a recurring charge on my bank account each month. All I want to know is what the charge is for. It is for $8.23. Can someone PLEASE help me?

  87. Refund the 49 dollars I paid you all yesterday your game is still cheating me on countintng coins the game I am playing right now is not adding on the on the wins . this happens consistent ly I have complained many times and spend too much money for nothing to allow this t o go on. The last several thousand coins I accumulated were never added so just take it all off and refund my 50 bucks. Thansk

  88. I had charges on my statement I didn’t know anything about from February 11 for $12.99 and again on February 12 for $9.99. On March 2 a charge for $12.99 and $9.99. Please chech this out for me

  89. i am getting charged for itunes which i dont use cant speak to somone to stop it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the worst service!!!!!!! i have 6 kids and 14 grandkids and havealways bought itune gift cards for them. Never again

  90. Hi iTunes have been taking money out of my account for months when I have not purchased Any thing and I want all the money back please contact me soon as possible

  91. I purchased a album “come and get your love 70 greatest hits” I listen and realized these are not original artist singing can I be refunded this is not what I thought

  92. THE ONLY WAY YALL CAN GET THE CHARGES STOPPED IS CANCEL YOU CARD.. .. THIS IS A FUCKING CHINESE COMPANY AND THEY WILL STEAL YALL BLIND. GET IT

  93. I ATTEMPTED TO DOWNLOAD ITUNE INITAL MEMBER TOOK CREDIT CARD CHARGE AND WENT NO FURTHER. ATTEMPT TO CANCEL ORDER LEADS TO EL MUCHO ROUNDY ROUNDS. CRAP OUTFIT.

    • EMAIL ADDRESS IS VALID AS PUBLISHED. REPEAT MESSAGE; ATTEMPTED TO ENROLL AS INITIAL MEMBER LINK TOOK CREDIT CARD INFO AND CHARGED – CONFIRMATION EMAIL CITIBANK BUT THE LINK ENDED WITHOUT FURTHER LOG ON INFO. PHONE CUSTOMER SERVICE IS OF NO HELP. WANT MY MONEY BACK

  94. I received an email telling me I have made a purchase and this is to be debited from my account. I do not have an account with I tunes and have not made any purchase. Please advise as the link on the email does not open. Thanks

  95. For the past two months my bank account has been charged $12.99 what is this charge for I have not bought any itunes lately neither has my family. Please explain.

    Thank you

  96. I have been charged for ITUNES the last two months and I “NEVER” purchased any ever 4-28 $10.71 this month 2 showing $5.33 and $5.35. I do not have an account either so as far as I’m concerned this is theft from my account. I’d like an explaination and it stopped immediately.

  97. why I was charge $24.99/.
    I din’t buy anything.
    The phone that you listed in billing has nobody to answer.
    very bad service

  98. I saw a charge on my credit card for $21.36 (Ref #2469216GM00D9M9X. I want to know what the charge was for. The last 4 of my credit card is 8123, Exp 05/20. I have not had any dealing with Itunes, and want to know how this happened. I intend to cancel the credit card, in case you have any further bills for me. I owe nothing and will pay nothing. I have reported you to Wells Fargo fraud deparment. I expect some kind of answer about this situation.

  99. Very upset. Got a new debit visa card with a new number. Tried to renew for i tunes and the lady I talked to said my card wasn’t any good. Love to listen to my music but I will probably be cancelled out now. Called my credit card company and they said my card is good and valid which I knew it was. They said the problem is with Apple. Please correct this because this is so wrong.

  100. My Discover Card has been updated so billing should be changed. please contact me as i can’t get a real person to give info to.

  101. these apple store keeping taking money out of my acc. i don’t have a apple phone or a ipad i have the bank to stope
    it before now i have to cancle my bank card

  102. A few days ago I purchased the song “Fight Song”. I song was never downloaded to my compute or IPhone but my account was charged. Please refund my noney or download the song.
    Thank you

  103. Terrible customer service. Want to cancel iTunes and want to speak with someone to get this stopped. Please help. Please send me a toll free number that can help with this. I hate begging.

  104. Hi
    I have received an email with an invoice saying I owe you 35.99 for netflix and to cancel my auto renewal I have got to fil in a form and put my bank details in. I can not remember ordering the netfix and why would I give you my details for a refund??
    Could you explain this to me , could this be a scam?

    Regards

  105. You have billed me for the song clocks? I could not find it in my music, so I downloaded it again. You cannot bill me for a song I’ve already had in my music you’re billing me twice for one song. Please rectify this situation I would greatly appreciate it thank you.

  106. I spent so much money changing from android to iPhone and I couldn’t play the same game I play on my other phone and had problems ordering any ways I was playing a game called walking dead road to survival I spent 280 dollars and it says u buy characters for coins so I bought coins had little trouble but was able to get using wifi I work by the beach in palos verdes ca when I order coins I didn’t get or order wrong purchase but it got work out but I then tried to buy a characters for the new game I’m playing and it cost 100 dollars to buy characters it’s a it’s show only 5 star characters but when I bought it along with my friend it only gave 3 star characters it’s fraud and a rip off my buddy email Apple and apple agreed it was false advertising and gave him refund full refund told me I’m not allowed refund and apple don’t have anything to do with in app purchases I’ve spent 1000s of dollars buy me wife and 3 kids new iPhones I pads plus not counting how many apps and I apps purchases and apple won’t help me but help others if I’m not help I’m done with apple no matter how happy my wife’s and kids are

  107. I am being charged for unauthorized charges on my iTunes-apple account. I was charged $7.56 on 6/16/16 and $1.07 on 6/07/16. this is not the first time this has happened. Please refund my money this is really stealing from people. I will not stop until my refund is issued and until you stop ripping people off. Your company makes enough money by far.

  108. Why am I seeing all these charges on my card seems like looking over the comments this happens to a lot of folks Looks Like I need to Call Morgan and Morgan see about a class action law suit. I am really ready for this to stop. Email me and let me know how I can find out what is up.

  109. When i go to an indivual song on my list I used to play song riight away now I get play next song. what am i doing wrong?

  110. I am being charged for unauthorized charges on my account amount 23.76 on 07/01/2016. This is not the first time. Please refund my money

  111. Wow! that is 30 plus minutes of my life wasted for an issue that should have taken less than 3 to resolve. My credit card was charged for a purchase that I didn’t authorize on Everalbum. I purposely did not supply a security number so I could prevent purchases made to my account. I cancelled it on the phone, but wanted a refund. By the way, I was told that a lot of apps don’t tell you that there is a charge. I personally didn’t download this app, it was done by my 12 year old daughter

  112. my friend was scammed out of 10 $100 ITunes cards. She does not use ITunes at all. So she is out $1000.00. What does she do? other than selling them. So there is a scam going around and others need to know about it. They claimed that they were from the Canada Revenue Services….and that she owed them money…she was threatened her with jail time, fines etc and wanting her to buy some ITunes cards…I know its sounds ridiculous….is there any way she can return them? she has the receipts and they are activated….thanks.

  113. Hi on July 28, 2016 the receipt a charge of $10.99 reference number 1260 from Bank America.
    I did not receive the downloaded songs and not sure why this amount?? Please contact me and credit me! Thank you Linn

  114. You want to Explain to me why you are asking me to update my credit card information when I have not BOUGHT anything! 2) You still owe my credit card 14.99 for HULU Service that I discontinued over two month ago and you billed my card!

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