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Contact iTunes Customer Service

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Contacting iTunes Customer Service Center

iTunes is the hub for music, games and all things iPod, iPhone and iPad. Every piece of data you save on your Apple devices can be stored and retrieved from iTunes, but installing, upgrading and purchasing through iTunes is not without problems. Customer service is available to handle problems, disputes, refunds and technical issues as needed. Support for your iTunes device is available for a short time after your initial purchase. When that time expires, you’ll need to purchase access to iTunes customer service. Support for the iTunes store does not require an additional purchase.

Contact Info:

Phone Contact Numbers

The customer support for iTunes is based on an intricate web of questions and answers. You could get lost foraging through all the FAQs and suggestions on the Apple website. If you want immediate answers you’ll need to contact customer support at the iTunes phone number.

  • iPod, iPad, Mac – Tech Support: 1-800-275-2273
  • iPhone – Tech Support: 1-800-694-7466
  • Hearing or Visually Impaired Users: 1-877-204-3930
  • Purchase Customer Service: 1-800-692-7753
  • Apple Store Customer Service: 1-800-676-2775
  • Corporate Headquarters: 1-408-996-1010

Mailing Address

Apple is one of the largest businesses in the world and as such, the location of the corporate headquarters is pretty easy to find.

Apple Corporate
1 Infinite Loop
Cupertino, CA 95014

Official Website

You can find all the information you need at http://www.apple.com/itunes/. There is no dedicated website for iTunes, just a page on the Apple site. You will NOT be able to purchase items from this website. Once you download iTunes you can make connect the iTunes program with your account and make purchases.

You may be able to access customer support for iTunes via the Twitter Page.

Customer Service Email

When you’re ready to contact iTunes customer service you need to start with the iTunes help page https://expresslane.apple.com/Issues.action. You are asked to choose from iTunes cards, purchases or billing, account help, connections and downloads or other store problems. The first topic leads to another and then a series of possible answers are presented. If none of the answers pertain to your problem you can contact the customer service department by email.

Our Experience

We attempted to call the Apple customer care phone numbers for iTunes support, but none of the agents we spoke with could help us with iTunes. Finally, one agent told us that iTunes does not have a support phone number, but the App Store customer service line could help with any purchase problems occurring in the App Store.

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Rating: 1.3/5 (6 votes cast)
Contact iTunes Customer Service, 1.3 out of 5 based on 6 ratings
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38 Comments on “Contact iTunes Customer Service
  1. I’ve been having problem downloading free apps it asking for my billing info and when I put it in it’s still not letting me download free apps… I’ve had this issue since I purchase my iPhone.. If sumone can Pls contact me ASAP…

  2. I used my visa card to get something and every time I try to download something from the app store it asks me for my billing info and when I put the security code in it tells me that it is not right. And I can not download nothing and it is making me very upset Becuz I have money on my visa. What I download was .99 cents. Please help me with this problem.

  3. I sent in a request for someone to contact me regarding
    A billing problem. My grandson was playing. A
    Game on phone and for some reason
    He accidentally purchased 40 worth
    Of some add on to the game he was
    Playing. Hate it when they hv that on
    The games. If you could contact me
    Thank you

  4. I downloaded a slot game on my iphone, and wish to purchase some coins to continue playing the game.

    I purchased some before, but my account was overdrawn on
    a particular day, but has plenty of $$$ in it now.
    The message comes up indicating I must contact iTunes support to complete the tranaction. Where do I go now?

  5. I had a gal named Rachel from Iowa yesterday, Dec 05, that was the sweetest, most patient, and courteous tech support person I have EVER dealt with in 69 years of calling various help lines. She bent over backwards to assist in any way she could, and spent over a half hour with me on the phone. She even took my phone number and called me back immediately to see if we could get a phone line that had less static, preventing me from hearing her very well. Unfortunately I had called the wrong number, actually needing billing rather than tech support, but she was so wonderful about it and would put me on hold, call billing and explain the problem, then come back to me with the solutions. She would have to come back to me, ask some more questions billing needed to know, then go back to them with the answers, and she did that several times until we got the problem all fixed. She was so kind and patient through the whole situation, and even though her name is Rachel I call her Angel!!! God bless her!!!

  6. by 12/19/2012 why did you take away money from my account this is a major problem and i want my money back.why did you take away my money? did you have no reason?will i get my $22.03.please respond as soon as possible.thank.u

    • You, Apple itunes have been continuously taking money out of MY bank account for the past 3 to 4 months. It adds up to over $200.00, and for what account that I have not even purchased. I want it stopped NOW, and MY money returned to My bank account. You were not given permission to access MY personal bank account. Return MY money please.

  7. quando creo un ID APPLE alla fine di tutti i passaggi mi dice contatta l assistenza i tunes per completare questa traslazione. perchè?

  8. your customer serive is hrrible yet you take money all day long and are suppose to be one of the largest companies…i can see why with all the bad charges you have been doing to peoples checking accounts… here I sit waiting on hold now for 6 min and this is my third phone call ive had to amke. hummmm whats the deal Apple you to big for your britches? i for one dont get this issue solved i will never ever again purchase one of your products. i know i am one in a billion but if one goes then another and so on you as a buisness should know how fast word of mouth can spread…. think about that for a while. im about to join the lady on the first page and contact the BBB on Apple and its companies.

  9. well finally such a great lady omg she was awesome called main office they trans me to fraud and she was amazing Her name is Chis plese give her a raise!!! so helpful and refund is on its way, just sorry i had to be a nasty customer not my style….. to the office of the president and to the gentleman i talked to i am sincerly sorry for ranting but computor ppl and uninformed employees upset me to no end and unfortunatley i just went off, so again sir i appoligise.
    As for Chris she taught me some things about the products I have to help secure them from charges made to my account by otheres ect! thanks Chris for the information you were extemely helpful and deserve recognition from your managers. Every customer service rep should be half as helpful as you are and the world would spin just a little better!
    Thank You
    KC Brown

  10. •Corporate Headquarters: 1-408-996-1010 this is the number i used to get with Chris you cannot get her direct you have to be transfered…JFI if anyone else is having issues with an itunes apple account GOOD LUCK

  11. Need to register & obtain Mechanical Digital Licenses for selling music CD’S
    exclusively on iTunes. Am going around in circles trying to find an iTunes representative
    to assist me in the correct process.

    PLEASE: Provide us with an 800 phone # & a direct e.mail address where we can
    sign up & obtain necessary information for conducting sales & marketing on iTunes

    Rick & Kathy Todd

  12. My I-Tunes account has ben turned off because of a billing question. I just sent Pay Me Later a payment of $100 for my I-Tunes account. How can I get my I-Tunes service restored?

  13. I was wondering if you could help me download my vinyl albums to itunes and from there to my ipod?

  14. How do I transfer music library on my computer to the I tunes library?

    Is there a phone number I could call and have someone walk me thru the transfer of music in my library to Itunes library?

  15. I was charged foe 2 purchases that were never made i haven’t ordered ant thing dince May and i want my money back.no wonder Apple is gaining such a Bad name!!! Androids r better never jad this problem u use ur card with playstore and theres no storing card info and having to have money in the account to purchase a “Free”DAMN APP!!!! So stupid really starting to ” HATE” Apple

  16. I need help I tried calling and no help I’m so mad that I hate it when there is no I say no human being to answer your calls ..can somebody help me .,the correct number to talk to a human being

  17. If you buy an and its got problems You cannot down load it again, it sucks .

    try to e mail them , impossible , they suck. Same for anything Mac. you have to go to a shop, And they have no clue when It come to real customer right, to get replacement or your money back. Same with mac book pro issues of design problems , you pay allot for something and you don’t get it, When you want to get it resolved, They don’t want to know. the shop have their hands tied.

  18. I am having a lot of problems installing iTunes on my HP laptop. I have Windows 7 and Internet Explorer supported by Bing….I keep getting an error message. I would like some help. I am an old customer and had an account under my old email address…please advise. Thank you.

  19. Hey I have been having a problem n this here is that I had a purchasing problem n complained about n now I can’t seem to downloaded any games because of problem with my account what problem u guys then makes us run around n try to get somebody to help with this problem what do we have to do purchases more shit come on now I need help with this problem

  20. Dear iTunes Customer Serivice,

    I have been using Iphone all the while and I’m able to purchase in-apps purchases via apple ID that is linked to my credit card (visa card).
    I just bought a Itouch 5 and now I’m unable to purchase in-apps purchases using the same apple ID. I have already made the verifications according to the instructions but still I was prompt to contact iTunes customer service.

    Pls help..

    Regards

    Eddy Tan

  21. I am completely uninformed. I bought my 8 year old grandson an I Pad as his was damaged. They needed a credit card on file. I had no idea why………….He has ordered over $500 worth of I tunes……………some over $50.00………….I have no idea how to stop this. I have discussed with him but appears the damage is done……………You call the number on the web and are directed elsewhere……I want a body to talk to.

  22. I don’t know how it happened but I now have an entire U2 album in iTunes radio on my cell phone. How do I get ride of it. I did not order it, do not want to pay for it and do not want to have it on my phone. again how do I get rid of it?

  23. Itunes !!! Attention had to sign into iTunes to charge it on amazon . have paid for books I never received . Did receive an email from NYC. Attorney general on iTunes stealing , without products and used my entire card plus . with my amazon charge gift card not only , i had to go through itunes . but the entire card 40:00 dolars plus my. balance in previous account with you .

  24. I play a game on your apps called the hobbit kom which is owners are kabam.

    At this moment this game is very glitchy and i lost a lot of my inventory because of this,

    every week there trying tae do maintance to try and sort it out but it never works and most times makes the game very slow

    I’ve tried contacting kabam about this but they don’t seem to understand and just try and fob me off and try and make me look like an ass

    I’ve never complained about any of your apps before as I believe you provide gid service but I suppose you can’t watch all yer game apps all the time.

    I am looking for your support as I feel with all the money I spent and lost due to no fault of my own I should deserve something back as I work long hard hours and enjoy what I do with it by playing some games but for it too be wasted like it had happened makes me feel bitter and angry.

  25. I have been getting unauthorized charges to my debit card.Could you please check it out and advise me as to how I can stop it ? I think my grandson is doing it,because when it ask to charge to the same account he says yes.

    Thanks,

    William Glenn Clodfelter

  26. I use to like ITunes thought it was the best thing I had now I am considering purchasing an MP3 player and downloading music to it. ITunes is restricting my purchases to one ipod and I have two and can’t get music to sinc on either it wants me to erase my music on one to sinc both. I bought the ipods and the music they are mine, so I shouldn’t have to delete anything. I just want my music I bought to be on the ipods. If I go to MP3 then I can download to my computer. I have friends who are feeling the same way ITunes isn’t computer or friendly anymore. I had a question regarding how to manage my account one time I was charged $30 for that information.

  27. All I want is to speak to someone about 2 charges for gold fish casinos coins. They are charged to my credit account but never down loaded. Why is it sooooo difficult to speak to someone!!!!!!!!,!

  28. Apple provides the wrost customer service. I pudchased a IPAD Air. I needed technecial support. Could not get anyone and when I did athe took my name and number just in case I got lost when they transfered me. OMG they transfered me into another IVR after wating 20 + minutes I got cut off. No one called me back. So I tried working my own technical issue on my own and made matter wrost. I began this journey on 11/5 and today after 7 or 8 emails nothing no response. It’s a big blace hole. I just want my issue fixed with Apple/Itunes. Phone calls to both Apple and Itunes go NO where. Sad me as a consumer spends a lot of money with NO customer service supporting Apples purchases/products. I’ll me returning my apple products and not making amy other purchases for Apple/Itunes. Black Hole.

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