Contact Hulu Customer Service

Contact Hulu Customer Service

Contacting Hulu Customer Service Center

Hulu is a streaming video company directly competing with other companies like Netflix and Redbox Instant. Hulu and Netflix are leading the way with exclusive and original series available only to subscribers. Hulu’s premium service is called Hulu Plus, but a Hulu Plus subscription is not required to view some movies and television shows online.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you are a Hulu Plus subscriber you can contact Hulu customer service by phone. The call center is open from 5 a.m. to 10 p.m. Monday to Friday and 6 a.m. to 10 p.m. Saturday and Sunday PST.

  • Customer Service: 1-877-485-8411

From the support page you can view the current expected wait time:

Mailing Address

Customers who need to contact Hulu by mail can address the letter to:

HuluAttn: Customer Service12312 W. Olympic Blvd. Los Angeles, CA 90064

Payments and billing information should never be sent by mail. There is no guarantee the letter will be delivered to Hulu as is the case with all items sent via mail. If you need payment assistance, contact the customer service department using the Hulu Plus customer service phone number.

Official Website

The website for Hulu is available at If you do NOT have a Hulu Plus account you can browse for free television shows and movies from the main page. If you do have a Hulu Plus account you can log in and manage your favorites and television queue or choose to watch premium content online.

Customer Service Email

Both Hulu Plus customers and free Hulu customers can reach customer service using the online contact form. If you are logged in to your Hulu Plus account, your email address (the one used to log in to your account) and the name on the account will be prefilled into the form.

Our Experience

We called Hulu Plus customer service by phone. The call was answered by an automated system that thanked us for calling and told us the estimated wait time – which matched the wait time on the website exactly. The day we called the wait time was estimated at 8 minutes. The call was then placed on hold. There was no list of options to choose from. After about 7 minutes, the call was answered and the customer service agent walked us through how to change our method of payment from our Hulu Plus account online. The agent was extremely helpful, but sounded a little irritated when we asked for her to repeat her instructions a few times.

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Rating: 2.7/5 (6 votes cast)
Contact Hulu Customer Service, 2.7 out of 5 based on 6 ratings
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37 Comments on “Contact Hulu Customer Service
  1. A couple of things. You need to make it easier to see what each movie is about. It is difficult to find the description or plot of the movie the way it is set up now.

    Also, why don’t you have a genre for the mystery classics, like Philo Vance, The Thin Man Series, Charlie Chan, Mr. Moto, The Crime Doctor and on and on. There are 100’s if not thousands out there. The same applies to the old black and white horror & Sci-fi movies frm the 50’s, 60’s and 70’s. So many out there, but so few to watch!

  2. I am being drafted from checking account for hulu @$7.99 a month have never ordered and never used why????Waiting for answer!!!!

  3. I contacted Hulu to cancel my account, which I believed was previously cancelled, I found Hulu to be very aggravating as far as going thru the site was concerned, My opinion is that Netflix is much more easier to navigate, and is also available on older devices, such as IPad Gen 1 & 2, but as far as contacting customer service my wait time was only a min, & they were more than happy to issue me a full refund for the 2 months I was charged but did not use their services.

  4. I found Hulu Customer Service too be very hard to locate on the search Engine. It took me several site too finally find this customer service number.

  5. the email account I set up my hulu account is inactive. but I cannot get help or speak to someone at customer service to help. each time I called. they said they are not available. I need to use my new email to reset my account. this service is frustrating. Netflix is so much easy to access any place any time.

  6. This is absoutely the WORST customer service experience I ever had…I received a confirmation email that the next available representative would return my email request for a phone call within 15 min…I have now waited over an hour!!!

  7. I cancel my subscription more than a year ago and just now I checked my credit card statement and Hule has been charging me since then. I went in the website to cancel and I don’t have that option anymore. I called and it’s closed until tomorrow morning at 6am. I just hope to get reimburse for all this time

  8. I cancel my subscription more than a year ago and just now I checked my credit card statement and Hule has been charging me since then. I went in the website to cancel and I don’t have that option anymore. I called and it’s closed until tomorrow morning at 6am. I just hope to get reimburse for all this time

  9. For the past week…ur site has been buffing/ loading for ever show I haved watched’s taking way to long to watch one show…hopefully u are resolving the problem …if not ..i think ..I’m going to have to cancel my acct. hopefully I don’t have to..- Daniel

  10. I can’t get the latest episode of Empire to play all the way. It gets 1/3 in and then the app closes. Watching it on Kindle Fire HD. Website says Hulu Customer Service is available until 10, but when I called, they said 8 p.m. It’s 8:02, dammit. Hulu, can you help me?

  11. You have great TV shows and movies. But if I can’t watch them because of the constant buffering and reload what is the point??
    I have read your suggestions and read forums, Sometimes they work and sometime they don’t.
    NOW….. the problem is you. I can watch netflix and amazon with no issues. As soon as I go to HULU,,,,, there is a problem.
    You say you are having growth issues…..if you don’t fix the problem we the customer will fix the growth issues for You.

  12. Hulu is not worth 79 cents, let alone $7.99 per month. EVERY program buffers every 30 seconds to a minute! Click on a program and – SURPRISE, it is not offered. It is torture, not entertainment!!

  13. I am trying find a phone number to cancel subscription —- phone number very hard to find to do this. Ater trying to talk with some one will call credit card and have them put a hold on this since, in good faith, I have been trying to cancel this!!!!

  14. Cxl’d my one week trial subscription and Hulu charged me anyway. It took 3 separate calls to get the refund. It seems someone “forgot” or simply didn’t care to make the attempt to credit my account. My bank tells me I have to wait 30 days before I can dispute the charge. BEWARE!!!! when entering a trial subscription as they DO NOT wait the entire week before charging.

  15. Can you add tv shows such as Mad about you, thirty something, restaurant impossible, property brothers, love it or list it, rehab attic.

    We’re paying anywhere up to $7.99 -$11.99 ++ month for tv shows and remove stupid shows like Prince from Belair that are very old and outdated and replace them with some of the suggestion above please. Thank you!

  16. I cancelled my Hulu account about 2 years ago and I am continually being billed each month. It says it is cancelled when I log in, so I am obviously not even usuing it. I would appreciate a refund on all previous months. I am pretty upset. I’ve tried reaching out several times before with no response.. Ever. I could take this matter further if needed. Think I’ve been more than patient with this matter. Thank you!

  17. I own a Sharp Aquos LC48LE653U Smart TV. I came without a Hulu App. How can I get Hulu on this TV without hooking my computer to it?

  18. first off they suck I bought new router jacked internet speed to 25mbps and only 1 streaming device would hang skip stop and stop so I told isp provider and now these people to go fuck themselves how you think Facebook people will react to this rotten people that try to make it seem its your fault they will wish they never heard off me when petition goes full throttle to the b.b.b

  19. I am truly disappointed that Hulu changed from HuluPlus to HULU, but did not tell us they were dropping a lot of nice shows i.e. NEIGHBOURS they are so proud of themselves to let you know they now have dumped the old stuff and added new ones, when they decide to dump CORONATION ST, I will dump HULU what is there to watch? bedroom scenes?. the british do like showing, a lot of nude and the woman are so proud of their breasts, this is not acceptable while my great grand children are visiting???. They do like netflix and I am along with that, a lot of nice-not naughty cartoons for the kids, too much violence, having said that I like decent movies without the full picture of what they are doing. Sorry but it must have been my upbringing, most likely you all think I am a prude, I don’t like bedroom scenes.
    I like story lines without the demo.

  20. this is bullshit I cannot watch anything I have paid you for months and it is asking me to become a member before I can watch wont let me launch on my new laptop nothing I cannot even send you an tech support help email from the sight this pisses me off terrible

  21. Your customer service was great. The only issue I have with Hulu is that when someone wants to watch a movie, and wants to know some information about that particular movie or film, there’s no story about what you’re about to watch. This way one will know whether or not one wants to watch that movie or not.

  22. I am sorry I cannot insert my Password on my computer as it has a virus. My account is not working. Please call me at 206-283-0402 to discuss my account or I will have to cancel it.

  23. I am sorry I cannot insert my Password on my computer as it has a virus. My account is not working. Please call me at my 206-283-**** to discuss my account or I will have to cancel it.

  24. I canceled my subscription after the free month was up because I didn’t use the service. I am still actively being charged for a service I haven’t ever used. Also, since I have canceled my account I do not have access to it. I expect fully reimbursement immediately!

  25. Trying to sign onto HULU and am receiving “critical error- your clock has not been set.” I set my clock, which was already set, checked other sites on my Samsung television and they all worked. Tried again several times, attempted to contact troubleshooting via computer – the site was down. Tried to contact the company by telephone and get a recording, “our telephone system is down.” What the heck, is there anyone out there???!!!

  26. I tried to watch television on my computer but was told I could only watch with one device at a time. I recently deleted the pad that was stolen, so there is only one device hooked up to my hulu account. I work a midnight shift and this is irritating as hell.

  27. I called to cancel HuluPlus as we got cable and no longer needed it. I spoke to someone with a heavy accent and did not seem to know the answers to my questions. I asked when it would cancel, today, tomorrow, upon renewal, and he kept telling me to refer to the email that would be emailed to me in 1/2 hour. I asked if it would refund me for the amount of the month we would not be using, his answer, refer to the email that was coming in 1/2 hour. Then when I thanked him at the end, he didn’t say anything, so I waited and said goodbye, still silence, so I hung up! Just a very awkward phone conversation and in the end, I’m left wondering if I actually cancelled?! I guess I’ll wait a 1/2 hour for the email and find out!

  28. i know that you can only stream one device at a time is their a way to pay a little more to have it stream more than on device?

  29. I should have one free week but I went on ahead and paid with my credit card and I’m still not able to access to either one of my TV or the computer because he keeps telling me that my password even though I’ve changed it constantly if someone could call or send me an email in regards to a reset password I would appreciate Thank Micaela M.Maciel. otherwise just cancel my membership

  30. I need to find out that I like hulu but I need to know why is it always buffering everytime I try to watch a show? Its not cool that I’m paying to use it and I can never watch something without it always buffering.

  31. On November 13 hulu hit account Form $21.57. Today you hit my account again for $8.71.. Which is the correct amount.. Why did you hit me twice in one month and why is it to port $21.57? Triple charging my account

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