Contacting Hotmail Customer Service Center
Hotmail, now called Windows Live Hotmail, is a free or paid email service offered by Microsoft. Most of the Hotmail accounts are free, so live customer support is not offered for Hotmail account holders. It appears lots of Hotmail customers have an issue with the lack of Hotmail customer service and support, so we’re going to look through the many Microsoft websites to see if we can find a contact number or other customer service contact information for Hotmail customers.
Phone Contact Numbers
Finding a phone number for Hotmail customer service has proven to be an impossible task, because no phone number for the email service exists. Due to the fact that most of the customers using Hotmail email choose the free account, Microsoft would lose money offering phone customer service. We did find a few numbers for the Microsoft company, however.
- Microsoft customer service: 1-800-642-7676
- Microsoft technical support: 1-800-936-5700
- TTY customer service: 1-800-892-5234
The hours for the customer support line are from 5 a.m. to 9 p.m. Monday to Friday (PST) and 6 a.m. and 3 p.m. Saturday and Sunday (PST).
Sometimes sending a letter is more appropriate for your Hotmail customer service inquiry. The mailing address for Microsoft, the mother company behind Hotmail is:
One Microsoft Way
Redmond, WA 98052-6399
The official website for Windows Live Hotmail is https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1332422232&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-us&cbcxt=mai&snsc=1. You can use this site to log in to your Hotmail account, click the Help Center button at the bottom of the page or leave Feedback about Hotmail. You may have to log in to your Hotmail account to access the Help Center and Feedback.
Customer Service Email
There is no customer service email for Windows Live Hotmail. There is a customer support center with thousands of answers to questions from Hotmail users. You can visit the Hotmail Portal here: http://www.windowslivehelp.com/product.aspx?productid=1 for more information and answers to your questions.
We were unable to contact Hotmail customer service support because no such number exists. According to several customer responses online, the customer service team does not have a phone number because most of the services provided by Hotmail are at no charge to the customer. If there is a concern about Hotmail customer service, it may be appropriate to write a letter to Microsoft as they are the parent company behind the Windows Live Hotmail service.
Do you have experience contacting Hotmail customer service with a concern or question? We’d love to hear if you were able to contact someone directly or if you needed to use the online support portal to receive help with your problem.