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Contact Hotmail Customer Service

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Contacting Hotmail Customer Service Center

Hotmail, now called Windows Live Hotmail, is a free or paid email service offered by Microsoft. Most of the Hotmail accounts are free, so live customer support is not offered for Hotmail account holders. It appears lots of Hotmail customers have an issue with the lack of Hotmail customer service and support, so we’re going to look through the many Microsoft websites to see if we can find a contact number or other customer service contact information for Hotmail customers.

Contact Info:

Phone Contact Numbers

Finding a phone number for Hotmail customer service has proven to be an impossible task, because no phone number for the email service exists. Due to the fact that most of the customers using Hotmail email choose the free account, Microsoft would lose money offering phone customer service. We did find a few numbers for the Microsoft company, however.

  • Microsoft customer service: 1-800-642-7676
  • Microsoft technical support: 1-800-936-5700
  • TTY customer service: 1-800-892-5234

The hours for the customer support line are from 5 a.m. to 9 p.m. Monday to Friday (PST) and 6 a.m. and 3 p.m. Saturday and Sunday (PST).

Mailing Address

Sometimes sending a letter is more appropriate for your Hotmail customer service inquiry. The mailing address for Microsoft, the mother company behind Hotmail is:

Microsoft
One Microsoft Way
Redmond, WA 98052-6399

Official Website

The official website for Windows Live Hotmail is https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1332422232&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-us&cbcxt=mai&snsc=1. You can use this site to log in to your Hotmail account, click the Help Center button at the bottom of the page or leave Feedback about Hotmail. You may have to log in to your Hotmail account to access the Help Center and Feedback.

Customer Service Email

There is no customer service email for Windows Live Hotmail. There is a customer support center with thousands of answers to questions from Hotmail users. You can visit the Hotmail Portal here: http://www.windowslivehelp.com/product.aspx?productid=1 for more information and answers to your questions.

Our Experience

We were unable to contact Hotmail customer service support because no such number exists. According to several customer responses online, the customer service team does not have a phone number because most of the services provided by Hotmail are at no charge to the customer. If there is a concern about Hotmail customer service, it may be appropriate to write a letter to Microsoft as they are the parent company behind the Windows Live Hotmail service.

Do you have experience contacting Hotmail customer service with a concern or question? We’d love to hear if you were able to contact someone directly or if you needed to use the online support portal to receive help with your problem.

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Rate your customer service experience:
Rating: 2.1/5 (17 votes cast)
Contact Hotmail Customer Service, 2.1 out of 5 based on 17 ratings
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122 Comments on “Contact Hotmail Customer Service
  1. Hello sorry I’m not very happy . My account has been hacked and I filled out a form to have it re opened I still I have not go the email yet I don’t no who closed my account but really like to no why is going on as I work out of that account please email me back at the above address thanks

    • My account has been hacked and I filled out a form to have it re opened I still I have not go the email yet I don’t no who closed my account but really like to no why is going on as I work out of that account please email me back at the above address thanks

    • Can not get into my e-mail. I am presently in germany
      and the 800 numbers does not work from europe.
      please let me get into the account. i don’t care if it
      is being hacked. i’ts my business. just don’t close the
      account.

      • yes exactly that is not their business why they are closing our accounts all my back up on my email
        I regret being a customer for this stupid hotmail all that years

    • I share exactly the same painful experience, and I am asking who ever in charge at Hotmail Customer Service please resume my email address account. I am expecting very important information through this email address of mine from overseas. I would hold Microsoft responsible for any consequential losses due to such account closing without prior notice and arrangement with me…

  2. The account was blocked so that paid support is the only access which is $99.99. Essentially after 8-10 yrs of free hotmail, I have basically been cut off and forced to seek a different email carrier.

    • please help me my hotmail account is blocked and i cannot access my mails again please help My account is blocked. You are sending a code to the wrong e-mail address. My e-mail is listed above. I can not reset my account unless you sent the code to the right address. Thank you

      • please help me, my hotmail account is blocked and I cannot access my emails. You are sending a code to the wrong email address. My email address is listed above. I cannot reset my account until you send the code to the correct address. Thank you

  3. My account is blocked. You are sending a code to the wrong e-mail address. My e-mail is listed above. I can not reset my account unless you sent the code to the right address. Thank you Tresa

  4. I have this problem with my hotmail for the last three days and till now it’s not fixed.

    “You haven’t signed in from this location recently”

    I need this problem to be fixed as I need my hotmail urgently.

  5. The customer service for hotmail is really very bad as I have a problem with my hotmail for the last three days and till now not fixed.

    • I haven;t been able to get into my email for four months can;t figure out what the problem is i know my pass word but msn said i can;t send or receive emails what is wrong?

  6. My account has been blocked, I have done all they have asked to be done and still cannot get it reopened. They have asked me to enter a code which is not there and which I do not have.

    I have very important information that I need to work with on that account. Can someone tell me what is going on.

    I need help.

    • my motherinlaws hotmail acct has been locked we redid her password but she still cant get on they gave us an email acct to go to but no code to sign in. i tried her new password and that didnt help what do we do next as she has important info that she needs to get to and she isnt that good on resttig things that is why iam emailing you

  7. I dont know if my maessege got to you but just incase a friend is having trouble with remembering the hotmail id and psw,And I think my account was back just in case something like this happens,I think it was Sasscat and a number @ hotmail.com or something like that,Thats the trouble part becouse she cant recover the psw to my account,Its not worth having a account sitting there forever with out signing in,

  8. My in box is locked; I don’t know why. I have had this for years. Let me know what to do. wayne k

  9. Hotmail customer service jus charge the money but nothing they do,i will never make hotmail acoount.same happend with my wife she had an acoount and after 4 years it stopped working when my wife called to hotmail support centre then they start to ask visa or mastercard no… they jus make the money,my personal advised is never make an account in hotmal,go for gmail.yahoo or else

  10. I get the following message when I go to my hotmail account. What does it mean?

    Unable to complete secure transaction
    Show Details

    Secure connection: fatal error (1066) https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1341886575&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fsn127w.snt127.mail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-us&cbcxt=mai&snsc=1 Unable to verify the website’s identity (OCSP error). The response from the online certificate validation (OCSP) server was too old.

    Check that the address is spelled correctly, or try searching for the site.
    Search with Google
    Search
    sn127w.snt127.mail.live.com
    sn127w.mail.live.com

  11. my email account is blocked,and my password is not accepting, please send new password to activate my account

    jesu

  12. After years of using hotmail, I have been locked out for a month and there has been no come back on my requests to resolve the issue. I am travelling so this account is a lifeline for me. How can a company continue to operate (free or not) with such service????

  13. My email has been hacked. You are sending the code to the WRONG email address. How and I supposed to fix it that way. please someone help me!

  14. I have used my ” hotmail Email ” now for a long long time.

    And on last week on Thursday night, when I clicked on my e-mail, it did not allow it to open and to read any
    e-mails on my item.
    Every time I click on my e-mail and the other list item, it never opened my e-mails now for a number of days
    (8-days) .

    Can you do any help on my computer item to open and to use my e-mails (tn0715@hotmail.com) ? Can you do any help on my item as it would very help on my computer to open and to use my e-mails on my “hotmail”.

    Thanks for any help, quickly !

  15. Dear Sir,

    Kindly note that i have been informed that my email has been blocked because the same has been hacked and the hackers are perhaps sending undesirable mail by using my email.

    But my problem is that professional student magazine and my important professional are stucked in my email and it is imperative for me to have accessed to my email. My exam is nearing and everything is on may email. Therefore, being a reputable service provider, i do believe that Hotmail will enable to unblock by email.

    Thanking you in anticipation.

    Regards,

    Rudra Bholah

  16. It is outrageous that following a large scale hacking attack in London a company like Microsoft which blocked all these thousands of accounts can’t set up a system to allow customers to inform you where you should send the code to release the account
    Then to direct customers to support without telling them there is a charge of at least £39 is exploitation of a most cynical kind

  17. Please can someone help?
    I can not access my old hotmail account, and I need information from my school. It’s locked and I’ve had this account for years. The spam I received everyday was bad enough. but now it’s locked and I can’t seem to get in touch with any customer service.

    The email that is locked is jaydee1127@hotmail.com
    I am using julius_diaz@hotmail.com currently.

  18. after 16 years of using hotmail,my account has been blocked and I have been trying for nearly 2 months to get it back. there is no code to be entered and changing the password does not work either. all my contacts have been lost and i am very upset with hotmail. i was asked to pay an expert to restore my account. is this a scam?

  19. please can you send me a email to maryhyman @aol.com so i can get my hotmail acct back as i have been locked out.i need to get my acct up and running asap thankyou

  20. From last one week my account has been blocked same i have seen lots of comments says about the code were is the code if the hotmail people dont want to us to continue then they can say like that dont take it personally iam pissed because of mail ID every thing is there.

  21. Before I log into my hotmail account it asks me to provide another email address and a phone number but when I put in my phone number it just says that phone number is not valid for that area/region, I have tried other peoples numbers as well and it keeps saying the same thing, so frustrated it is the email address on my resume and I cant access my account. Could you send me an email at debbiehoward19@hotmail.com

  22. Through my own error I have forgotten my password however when I go to recover the password it will not accept any of the letters or numbers I input and tells me to try again until finally it says I have inputted the information too many times and for security purposes I should try again later. I gave it a six hour window then tried again only to come up against the same problem. Hate to lose all my contacts I have stored. Please help.

  23. Dear Sir,

    Kindly note that i have been informed that my email has been blocked because the same has been hacked and the hackers are perhaps sending undesirable mail by using my email.

    it is imperative for me to have accessed to my email.my everything is on may email. Therefore, being a reputable service provider, i do believe that Hotmail will enable to unblock by email.

    Thanking you in anticipation.

    Regards,
    rajadaud

  24. My email was blocked, I followed the forms of how to get it un-blocked, it says it could take up to 24 hours, well I have done this 4 times now it has been a week and a half, 24 hours I wouldn’t have minded.

    I really need my email, what else can I do?

  25. My email has been blocked for past few days & it is really irritating, my work emails me through there all the time.
    I’ve had to fill a form to get a response from microsoft support 4 times now & still no help…
    I’ve never had a problem with my hotmail before…
    Please please please can someone help…
    I would be really grateful if they could.
    Thank you.

  26. Ny account is blocked and I am unable to answer the questions asked to unblock it I need some help can some please let me know who ring to speak to about this

  27. My email has been blocked for three days. I have followed the instructions to get it reconnected without any success. It has gone past the 24 hours as indicated. I need to access my account urgently

  28. I just received a message that my emails are blocked. They request you to fill out a long form with more personal information and ask for credit card information. I feel like this is a scam and will not give that kind of information out. Perhaps Mr. Gates can answer to these problems.

  29. ph.number.0452187879.please can you help can not get into my hotmail ive had norton backup hotmail will not acceptmy phone number they say my account had virus used by somebody else please can anybody help.

  30. Im SO unbelievably tired of looking for a customer service number for Hotmail. My email account has been hacked and I can’t access it. I keep being directed to a questionnaire which apparently proves that it’s my account, but asks me for my credit card details. Are you kidding?! Can someone please get back to me on the email provided – obviously not on my Hotamil email as I can’t log on!!!

  31. its time for a change, this is ridiculous that we pay thousands of dollars for microsoft loaded computors and programs and we cant get support for a service they offer!!!! hotmail, you cant supply years of an account and then not have a support system that is user friendly. Can we please talk to someone you microsoft idiots!!!!

  32. I recieved an e-mail from an individual saying that because my account is older and there are upgrades happening for Hotmail, I need to send him my password, name, address, etc. This individuals email address is registered at hotmail. Ìs this person a fraud trying to con me to get my information

  33. my account has been blocked temporarily, i cant access my account. please help to unblock my account its so urgent.
    I have already provided all the necessary information that had been asked also i have provided the alternate email address. Why and how it has happened i don’t know.

  34. I have been unable to access my Hotmail for three days. i had a Microsoft message telling me someone might be using my account and they had to be sure my account was mine. I have done everything requested and still can’t get in. I need my e-mail urgently.

  35. My hotmail account was blocked and they will not re-activate it. I gave them all the information I could…and then some…and they are still saying that they can not verify my identity…this is so very frustrating. I have had hotmail for years and I need my contacts as well as everything else in my hotmail. Has anyone actually gotten ANY help from Microsoft to get them back up at running? SOMEONE HELP US PLEASE!!!!! Clearly this is a huge issue and it needs to be resolved immediately!

  36. asalam-o-alikum
    sir i am hafiz nisar ahmed my email id hacked nisarwebhost@hotmail.com hacked person email id all profile detail changed please recover my email id sir all security option changed i providing all security question detail send sir
    Thanx
    Hafiz Nisar Ahmed
    Mobile:+92-333-5167846, +92-346-5926953

  37. Sir, I need your kind and urgent favor my hotmail ID is not working Please help to get my ID I don’t know what happened when I gave my password then option come but account not open, my email id is; shahabghias@hotmail.com and this ID account is not open please help me urgently my some personal and business work stopped.

    Yours very sincerely
    SHAHAB GHIAS
    Business Coordinator, Consultant, Facilitator,
    Cell: 0092 3365665454
    Landline: +92 64 2462342
    E: shahab_message@hotmail.com

  38. Currently, i am unable to access my account and unfortunately it is extemely important to me. please Advise on it. it is not being haked.I need to recover my account.

  39. YASTERDAY WHEN I WAS TRYING TO LOG ON MY EMAIL it says it it seems that someone else using your acount did recoery they gave me code but i dont know what i will do with it please help meeeeeeeee im using my email witch i created today kiwistream@hotmail.se il got inportant email cant tell u how inportant it is

  40. OMG, based on the number of complaints here on this site, I believe the hour has come for all of us users uh? Can someone please help me to get back into my hotmail account. Microsoft, I have done everything you have asked me to do in terms of providing information to the best of my abilities so you can send me this link to access my account. After having this account for over 12 years I am shut off from accessing information for my work so I can earn a decent living. If you were going to do this to customers, at least provide some warning so we could have removed all the important emails documents, photos and contact information before shutting it down. I need to get in please, what else do you want me to do. Can some please contact me at +1-306-789-1334 seeing that it is virtually impossible to get a hold of someone at Microsoft who can assist with this worldwide ‘Hotmail’ issue!!!!!!

  41. can’t get into hotmail. It won’t accept my password or any new one. I also used a new user name so not sure where I am now or what to do. I suspect phishing but perhaps you can enlighten me.
    It keeps asking for my bank a/c details? This would not be wise surely or necessary, since I pay for the use of my internet.
    thanks
    k kelly

  42. Dear Sir /Madam
    I did not use my email address for long time and now it seems not working. I would like to activate it as many friends do know it.
    My old email address abdulgbaj@hotmail.com
    Please send me the way of getting back my email on the underneath address
    abdulmosbah@alfajrpharma.com.ly

    Dr Abdul Gbaj
    Assistant professor of Genetics and Biochemistry
    Department of Medicinal Chemistry
    Faculty of pharmacy, Tripoli University of Medical Sciences, Tripoli – Libya
    Tel: + 218 21 -4627798 -4628098
    Fax: + 218 21-4625577
    M: + 218 913556785
    P O Box 13645

  43. hi . i been receiving an email saying i won an ipad 2 . hahaha. it says that i was selected on hotmail microsoft as a winner hahaha. i think its a scam cause there is a weird link .
    i need some help what’s going on
    thanks

  44. Hello

    I cannot access mt hotmail account, I’ve gone tjrought the password resetting process however, each time post password reset and after entering this new password it will not open my account….?

    Can you please help by contacting me to let me know can this be fixed ASAP?

  45. I really hate this , i have been working on my hotmail account and now they blocked it and keep asking me to enter some information i made it all right and they keep giving me a bull shit answer it’s not your email , i have work and my everything is in there could anyone tell me what should i do?? it’s really terrible terrible terrible

  46. My email address has been hacked password changed and my secret question and answer have been changed also my other email address what I put down has been changed.. So there is no way in which I can reset my password or sign into my email… Can some one please help me: my hacked/blocked email address is: pill_head_sarah@hotmail.co.uk. I would be so grateful if someone can help me.. Email address means a lot to me.. My email address I’m using at the moment is: evil_b1tch_88@hotmail.co.uk many thanks: Sarah

  47. I got blocked out of my account and can not get in. The reason they gave me is that I have logged into my account from to many different computers and now I have no way of getting back into my account. How do I contact someone who can help me or resolve my problem.

  48. Hi,
    My account was blocked, a message from email support team asked me to send an alternative email address so they can check out my authenticity. They have now approved my authenticity and have replied me on the alternative email and have said that they have sent me a link to reset my password. But there is no such link, could you please resend this link via dominsenga@yahoo.fr. Thnk you

  49. Can’t get any help to get into my Hotmail account
    Been charged over 300 dollars and think it is a disgrace no one has bothered
    To return my emails or called me I have had to change all my contacts and missed
    Very important emails
    My phone number is 306 480 7339 Canada
    A very sad customer

  50. I need help i buy black ops 2 and i no have the bonus of nuketown 2025 please help. my name of playstation 3 is huesos_darwin.

  51. Sir,

    I am subhash chandra pathak my email id : subhash1234@hotmail.com today whenever i try to open the same they ask for verification code & its goes on my another id which is not operational.

    so kindly look into this matter & unlock the same

  52. using the address; erenaheta@hotmail.com

    my address naomimaorigarl@hotmail.com is not working i have been through the over view procedures and it says its not satisfied how many times will i have to go through the over veiw process i dont know who tried to use my email address and blocked it but however it is important i retrieve this information I have used this for years and i would like the information to do with my babies father and our custodial proposals which will be addressed in feb this year. please act immediately i also have other commitments and responsibilities.

    Cheers

    Erena Heta

  53. iam havin the same trouble as all the above , cant access my hotmail acc . .. why do i have to refill in my acc . also . it says ” free hotmail” so why do u need my creidit card details .. hotmail is fallin to the pack .. please connect me back to hotmail where all i have to do is put in my password ..

  54. Hello customer service team,

    My hotmail address is not working properly, the only thing I see on the page is the Inbox contents. I am trying for 3 days to open a singl message without succsess. Please help

  55. My hotmail account got hacked.It changed my password and security answer.Also it sent weird email to all of my contact list include government agencies. how to stop this issued? please help me.

  56. My account was hijacked a week ago, and I have sent many email´s to no avail, I cannot access my account, I cannot open my emails, I cannot get my contacts list, I can´t do anything I am helpless, and whoever has hijacked my account can do as they like, because I can´t close the account or do anything as they have changed my password, I think this is a diabolical service, and there should be some kind of recourse that can be taken against Hotmail for the trouble and expense that their inferior service has caused me.
    I have tried to phone on all the numbers they supply and am told by the operators that these numbers do not exist.
    Does anyone know how I can sort this problem out, I am getting no sleep wondering what someone will do next with all my contacts etc.

    • Hello my friend,
      I am facing the same problem! but I guess mine isnt as worse as your problem!
      did anything happened with you? did you recover it? do they have any email support to ask them to help me recover it, I did once.. couple of years ago…
      lets protest :)

      goodluck mate

      p.s : fight for your right – Bob marley – alaho akbar..

      \/

  57. hotmail has a new system to recover “SENT” emails.
    The previous system designated each “SENT” email.
    The present system presents several emails when only one is needed.
    This system is insane. It presents 4 or 5 emails, olny one email is needed.
    It is a mess. Return to the previous system of I will change services

  58. Hello, my account was hijacked a week ago by my ex girlfriend but she decide to wrote herself an a threading mail pretending to be me and she sent it to her account. I really need to get this email back since she deleted the whole entire history and all evidences. Please help me to get this email back and the IP address. This is serious matter so I can used it against her and actually prove that I didn’t wrote this message from my computer or My IP address. Thanks!!

  59. I have been trying for ages to get my hotmail unblocked with accurate information but I cannot get an answer from Microsoft? Please could you send me the unblock code??
    I need to get into my emails urgently.

  60. Hi
    I can’t access my account, It is saying I’m not providing enough information to relocate the account. There is no help provided so please can you resolve this situation!

  61. I’m being spammed from hotmail accounts with sex solicitations sent in response to an ad I posted on Craigs List to sell a clothes dryer. Craigs List says I have to contact Hotmail to stop it, but there appears to be no way to do it. Tell me how.

  62. Cannot sign in to Hotmail it says there is someone else using my account. Sent alternative E-mail address for security code still no code. Then asked me to fill in form, asking details of recent emails I had sent. Then asked for my card details for billing, please tell me what’s going on

  63. i need to help my son to reset his email password, his alternate email address had been cancelled, so that is no way to change it n he cannot remember what is his latest email he had send out, pls help, asap, as we need to open up his email to check his school status

  64. This new outlook.com Sucks big time!! I am unable to log out and unable to view my junk mail. Fix it or i’m going to drop account. This is rediculous i never had this problem with hotmail!!!!

  65. All day trying to open my email and keep getting” something happened and can’t open your account. try later, been trying all day. Want to know WHAT HAPPENED.

  66. Good mornning

    I doubt maybe somebody use my account hotmail
    Can you know if my doubt real

    Sometime wrote error password
    Can you know who send and receive from my account hot mail

    Thank for your collaborate

  67. I have had a really hard time getting back into my email account and I have tried and tried every password I can think of to try annd get back into it. The questionare sucks and I believe you should have more than one “secret question”‘s. Everytime I filled it out, it asked the same question. Never changed nor did my answer work even though I KNOW it was the right answer. I also don’t really use my email to contact anyone but to store important things like pictures so incase someting happens to my phone or my computer, I know I still have them somewhere so on the questionare, it asks for “recent sent messages” or “contacts email addresses”. I don’t really have any. I don’t keep up with my last log in either so the questionare screwed me over totally. I will be callng the numbers above to see if they are any help or not. I really hope they will be of some help. If anyone can give me any information about what else to do (if the numbers are of no help), I’d be over greatful and totally appreciate it. But if I don’t get my email address back, I’m losing 10 years of memories.

  68. Thanks so much for your help!! Phoned Microsoft technical support, spoke to a live person right away, and they are emailing me directions on how to unblock my email address, and make my computer safer. I’m going to keep that number in my cell phone for future reference, just in case!!

  69. I have been unable to access my Hotmail for three days. i had a Microsoft message telling me someone might be using my account and they had to be sure my account was mine. I have done everything requested and still can’t get in. I need my e-mail urgently.

  70. Hello

    My account has been blocked .lrjones at hotmail.com I’m entering all the correct important now I get a email stating I should create a new account .. This is my business email very unprofessional and inconvenient . My phone is always logged on , I just don’t understand how this could happen ..

    Very disappointed would not recommend this company

  71. ive been trying to open up a hotmail account for my daughter the prosses has gone through ok and ive been in the account but when i sign out and try and sign back in it wont except the hotmail address

  72. I couldn’t recover my account even I sent the verification form twice already. First time fail as it mentioned couldn’t be done through other than hotmail whereas I provided gmail as my recovery access account. Second time failed because of the system down. Could u please help me to r3cover it? Urgent.

  73. My frustration’s the SAME AS MOST OTHER PEOPLE’S COMMENTS!!!!
    How the fuck can I access my account after attempting EVERYTHING I’ve been asked to do??????? It’s been MONTHS now!

  74. Listen to me people! My hotmail account got hacked back in march. I paid them a hefty price to get it fixed and they made it sound like this wouldn’t happen and again and that the next time wouldn’t cost anything…they deceived me! Not only did my account get hacked again, they said my network got hacked as well. $309.00 later and they fixed it and added security to my laptop! I own a Macbook and feel like they went a little over-board and I now feel I got fooled into spending more money then I needed. I felt pushed because it was my email which is connected to my banking and such so of course I’m going to freak out a bit. Now when I turn on my Macbook stuff will pop up that’s not supposed to and files are now in zip files that weren’t before. I am completely and utterly unhappy with the service here! I recommend to everyone to not deal with them and switch over to g-mail or something else. Even though they will say anyone can get hacked…look at how many of us are having issues with our hotmail accounts! Also, when my email got hacked the second time, a lady from the company called and barely explained to me what was actually happening and accused me right off the bat of being the one spamming people with porn and etc! Her name was Veronica and she came off rude and didn’t defuse the situation at all. Yes, I was upset, but i did not yell at her! I told her i wanted her name and some information and when I used the word “lawyer”…she hung up…weird right!! I had to call them back to see if it was a scam or not!
    Too top it off they phoned me 2 days ago again! Once again they did not explain the situation very well! They just sounded like they wanted more money off the bat! So apparently my payment in march went through when my email first got hacked but then their system messed up and put that money back into my credit card in july! Well guess what! I just maxed out my credit card paying the $309.00 for my email and network getting hacked again! This guy (Michael) got very pushy and for the first time in my life I told a tech support person “to back the f%$# off”…I’m a patient guy but I got pushed hard for my money! It is not my fault you guys screwed up! I just gave you guys money to fix it AGAIN! You guys have pushed me so hard that I am in fact going to take the time to talk to my uncle (political and lawyer connections) to figure out my rights! I don’t think I have to pay you back and the way it sounds like your service is going with everyone else…something is not right. Especially with 2/3 of your staff I have dealt with came off pushy and rude! What kind of pre-school type company are you guys running! So I told the guy I maxed out my credit card and he pushed me for any credit card I could find! This is not a bluff about talking with my uncle! I’m not just doing this for me but for everyone else on here! I will figure out my exact legal rights! Though I gave you guys $50.00 already and still you need $120.00, I’m not sure if I have to pay that!!! I already paid it once!!!
    I will say one thing! The one guy I talked with named David was very helpful, diffused me being upset, took time to properly explain stuff and was very patient with me! Props to you man for knowing how to do your job! Though I think this company is a sham, I would give you a raise and say job well done!
    People I am not over-exxagerating, though this company is legitimate, there is something not totally correct in how they are going about their business. Don’t be surprised if you get phone call from someone that isn’t me and might ask this company some questions. As for now, I will do more research!

  75. My account has been blocked or hack at Hotmail.com I’m entering all the correct important now I get a email stating I should create a new account its a big problem a waste of time trying to get back my Hotmail they ask question that now one can’t remember for a sample they ask for the fist time you open your Hotmail or the most resent massage that you receive. came on people we just need to get back are Hotmail.

  76. i found my hotmail account are blocked recently, i try to resume back my hotmail account but been asking many question, and i do answer it one by one, but still cant let me access to my account, i have an important email need to open, please resume back my account please.

  77. I have been trying to access my hotmail account for three days now with no sucess. if a person travels from one country they should still have access to their account. I am very upset that I cannot get into my account and support continue to send me on a run around with access. my US telephone do not work in europe and I have no access to the code which Microsoft sent me. I need my account open today and I have sent my email address gregoryL77@yahoo which I still have access to after giving a challenged question.

  78. Why I receive this
    Your E-mail account has exceeded it’s limit and needs to be verified for your safety, if not verified within 48 hours, we will suspend your email account.

    All you need to do is to update your security questions and answer in other not to loose your email account.

    Click below to verify your email account now!

    VERIFY ACCOUNT

    • What is the point of emailing my email address. I cannot open it.
      Filled out everything. Keep receiving an “issue” number and nothing happens. What is an issue number even do? It says to wait 24 hours, which I keep doing. I have completed my VERIFY ACCOUNT several times. PLEASE tell me what is going on and when to expect my email to open

  79. Are Microsoft not willing to sort the hotmail sign in problem, or just incompetent. I have sent an alternative email address for a new code and not recieved a reply. Obviouslyt microsoft do not care about its customers anymore

  80. I have been shut out of my hotmail.com account for almost three months i.e. since March until June 30th. It is a complete disaster. They keep asking for my Paypal password as validation of my hotmail account, I presume to gain access to my credit card payment method! I suppose it’s a hacker on the Microsoft team who is doing this?

  81. all the free numbers for HOTMAIL support are answered by people from India…..disappointed problem not solved I want to talk with Americans

  82. Friend using my email address for communication. Just “issue” number received. Verify Account had been accepted. Now what? What does the “issue” number even mean?

  83. My email has been hacked by someone in Nigeria i have called so many people til i dont know what to do somebody asked me to pay the a 100$ that i dont have its asking me for a code that i dont have i have not got any results yet and i cant get it to my email what do i do

  84. Have been blocked fm my acct 3 or 4 days. Utility bills come in here. Cannot access bank acct which hotmail is a resource for.
    I HAVE DONE NOTHING WRONG except have accessed my acct fm another location & now have a new service provider which has just stacked more days to block me as say I’ve been hacked…it is ME trying to get onto my acct. Now I hear I have to wait another 24 hrs. I CANNOT Reply to HOTMAIL. I am 70 & cannot remember all the crap they ask me such as subject of my emails & all the passwords I’ve used…and WHO I send emails to. Also I DO NOT have an Xbox :( :( CRAZY !!

  85. This is the LATEST Thing when I try to access my account:
    You’ve reached the limit for account recovery requests
    We’ve received too many requests to recover this account today. (We have a limit to help keep your account safe.) Please try again in 24 hours.

  86. Why do I bother doing this? There is no help-there is no service-there is no one who cares-there is no hotmail. Is there even ONE person out there who found help?

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