Contacting Home Depot Customer Service Center
Home Depot is a home improvement store that looks more like a warehouse than a retail store. Offline stores offer hands on services, but most of the items found in the store is also available online. Customers have the option of purchasing items online and picking up the purchase at a local Home Depot, in some cases. Contact information for Home Depot customer service is listed at the bottom of the main page.
Phone Contact Numbers
Home Depot is a retail store, so contact information for customers is openly listed on the official website. If customers are unable to contact the service department they will not make a purchase, so Home Depot understands just how important customer service is for the sale.
- Customer service: 1-800-466-3337
Customer service is available between the hours of 8 a.m. and 8 p.m. Monday to Friday, 9 a.m. and 6 p.m. Saturday and 12 p.m. and 6 p.m. Sunday.
- HomeDepot.com: 1-800-430-3376
Hours for the online customer service department are 6 a.m. to 2 p.m. every day of the week.
- HomeDepot major appliance questions: 1-800-455-3869
The major appliance customer service department can be reached between 6 a.m. and 2 p.m. 7 days a week.
- Consumer credit card accounts: 1-866-875-5488
Representatives are available from 6 a.m. to 1 a.m. Monday to Saturday and 7 a.m. to midnight on Sunday.
- Customer service in Canada: 1-800-747-3787
Canadian customer service will answer calls From Monday to Saturday 6 a.m. to 1 a.m. and Sunday 7 a.m. to midnight.
Customer service does not have a dedicated mailing address, but there is a mailing address for the corporate office of Home Depot.
Home Depot Corporate Office Headquarters
2455 Paces Ferry Rd.
Atlanta, GA 30339
You can also call corporate office at 1-770-433-8211.
Simply visit http://www.homedepot.com/ for the main page of the Home Depot website. Customers have the option to learn about home improvement projects, order merchandise and contact customer service via traditional means like phone and email or with social media on Facebook and Twitter.
Customer Service Email
No email address is listed for Home Depot email customer support, but we used the contact form http://www.homedepot.com/webapp/catalog/servlet/ContentView?pn=Contact_Us&langId=-1&storeId=10051&catalogId=10053 to ask if a dedicated email address is available. The contact form
We called Home Depot customer service by phone and an automated response picked up the call immediately. As soon as the call was answered, we pressed 0 two times to bypass the automated response. We were transferred to a customer service agent, or so we were told. After the transfer the line was silent – no background music or automated sales pitch like some retailers. Every once in a while a recorded response told us to keep holding that our call would be answered shortly. After four minutes on hold the call was picked up. We asked for the address for our local Home Depot and the representative took a few minutes to find our home store. The total call lasted about six minutes.
The email inquiry to The Home Depot regarding customer service resulted in a response from a customer care agent within 1 day. The representative answered our question as well as provided an alternative contact in the event they were not available. The communication is provided below:
From: THD Customer Care
Subject: The Home Depot: Company Feedback/ Transaction 51214808 (KMM20240748V81726L0KM)
To: Richard B
Thank you for contacting The Home Depot Customer Care.
You have actually reached The Home Depot’s Customer Care department and
we will be happy to assist you in any way we can.
If you wish to email your concerns/inquiry just respond to this email.
Your Customer Care record number is 51214808.
Resolution Expediter ? Store Support Center – Email Team
The Home Depot | 2455 Paces Ferry Road | Atlanta, GA 30339
Phone: (800) 654-0688 EXT 76227 | Fax: (678) 556-7614
M, Tu, Th, F 10:30am-7:30pm and Su 9:00am-5:30pm EST
Contact Mitra Baker @ ext 76066 in my absence.
Original Message Follows:
Contact Us Form Message From: Richard B
Submitted: 03-24-2012 02:01:08 PM EDT
Subject: Company Feedback
Area of Interest: interestOther
Comments: Is there an email address available for direct communications
with customer service?
Do you have experience with Home Depot customer service?