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Contact Home Depot Customer Service

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Contacting Home Depot Customer Service Center

Home Depot is a home improvement store that looks more like a warehouse than a retail store. Offline stores offer hands on services, but most of the items found in the store is also available online. Customers have the option of purchasing items online and picking up the purchase at a local Home Depot, in some cases. Contact information for Home Depot customer service is listed at the bottom of the main page.

Contact Info:

Phone Contact Numbers

Home Depot is a retail store, so contact information for customers is openly listed on the official website. If customers are unable to contact the service department they will not make a purchase, so Home Depot understands just how important customer service is for the sale.

  • Customer service: 1-800-466-3337

Customer service is available between the hours of 8 a.m. and 8 p.m. Monday to Friday, 9 a.m. and 6 p.m. Saturday and 12 p.m. and 6 p.m. Sunday.

  • HomeDepot.com: 1-800-430-3376

Hours for the online customer service department are 6 a.m. to 2 p.m. every day of the week.

  • HomeDepot major appliance questions: 1-800-455-3869

The major appliance customer service department can be reached between 6 a.m. and 2 p.m. 7 days a week.

  • Consumer credit card accounts: 1-866-875-5488

Representatives are available from 6 a.m. to 1 a.m. Monday to Saturday and 7 a.m. to midnight on Sunday.

  • Customer service in Canada: 1-800-747-3787

Canadian customer service will answer calls From Monday to Saturday 6 a.m. to 1 a.m. and Sunday 7 a.m. to midnight.

Mailing Address

Customer service does not have a dedicated mailing address, but there is a mailing address for the corporate office of Home Depot.

Home Depot Corporate Office Headquarters
2455 Paces Ferry Rd.
Atlanta, GA 30339

You can also call corporate office at 1-770-433-8211.

Official Website

Simply visit http://www.homedepot.com/ for the main page of the Home Depot website. Customers have the option to learn about home improvement projects, order merchandise and contact customer service via traditional means like phone and email or with social media on Facebook and Twitter.

Customer Service Email

No email address is listed for Home Depot email customer support, but we used the contact form http://www.homedepot.com/webapp/catalog/servlet/ContentView?pn=Contact_Us&langId=-1&storeId=10051&catalogId=10053 to ask if a dedicated email address is available. The contact form

Our Experience

We called Home Depot customer service by phone and an automated response picked up the call immediately. As soon as the call was answered, we pressed 0 two times to bypass the automated response. We were transferred to a customer service agent, or so we were told. After the transfer the line was silent – no background music or automated sales pitch like some retailers. Every once in a while a recorded response told us to keep holding that our call would be answered shortly. After four minutes on hold the call was picked up. We asked for the address for our local Home Depot and the representative took a few minutes to find our home store. The total call lasted about six minutes.

The email inquiry to The Home Depot regarding customer service resulted in a response from a customer care agent within 1 day. The representative answered our question as well as provided an alternative contact in the event they were not available. The communication is provided below:

From: THD Customer Care Date: Sun, Mar 25, 2012 at 9:49 AM
Subject: The Home Depot: Company Feedback/ Transaction 51214808 (KMM20240748V81726L0KM)
To: Richard B

Hello Richard,

Thank you for contacting The Home Depot Customer Care.

You have actually reached The Home Depot’s Customer Care department and
we will be happy to assist you in any way we can.

If you wish to email your concerns/inquiry just respond to this email.

Your Customer Care record number is 51214808.

Sincerely,

Aprile Belle
Resolution Expediter ? Store Support Center – Email Team
The Home Depot | 2455 Paces Ferry Road | Atlanta, GA 30339
Phone: (800) 654-0688 EXT 76227 | Fax: (678) 556-7614
M, Tu, Th, F 10:30am-7:30pm and Su 9:00am-5:30pm EST
Contact Mitra Baker @ ext 76066 in my absence.

Original Message Follows:
Contact Us Form Message From: Richard B
Submitted: 03-24-2012 02:01:08 PM EDT
Subject: Company Feedback
Area of Interest: interestOther
Topic: feedback_other
Comments: Is there an email address available for direct communications
with customer service?

Do you have experience with Home Depot customer service?

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Rate your customer service experience:
Rating: 2.2/5 (19 votes cast)
Contact Home Depot Customer Service, 2.2 out of 5 based on 19 ratings
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35 Comments on “Contact Home Depot Customer Service
  1. August 7, 2012

    Dear Store Manager, (store #2019)

    My name is Scott Bradley and was in your store on August 7, 2012 and needed customer service help on a warranty replacement for batteries to a set of Ridgid tools I own. I just wanted to drop you a line and say THANK YOU. A nice woman named Tricia was very helpful and took care of everything I needed. I should see my new replacement batteries in 6-10 days. Normally I do not take the time to write a thank you letter to a company/employee for doing their job but this time I felt like I needed to. To give you just a little back story, I got a set of tools back in 2003 that had a life time warranty on the batteries. The batteries are no longer working so I got online (ridgid.com) to see what I needed to do to get them replaced. It was my understanding that I had to go to a Ridgid Service Center and the nearest one was a Home Depot Store #2011 on Post Road (eastside of town). So I drove over there and received zero customer service! I was told that I no longer had warranty on my batteries. I ask them to pick up the phone and call Ridgid to double check and they wouldn’t even do that. That to me is zero service…
    Although I’m not a 100% happy with Home Depot right now, I am over a 100% happy with your store and the employee that helped me.

    Thanks again!

    Scott Bradley
    6432 N 25W
    Whiteland, IN 46184
    317-727-8157

  2. I was shopping a while day ago for tools and this Guyy to get crack.I call to report it and everyone hang up on.his name is Craig jerman

  3. I purchased a homelight elec string trimmer got home open the box to find out was a used trimmer not new i had to go back and exchange it how is it a item that was returned by a customer was used grass on the trimmer was nver checked by the return desk taped back up and put back on the store floor to be sold as new aren’t the supposed to inspect these items first before they return them back to stock so customers are not inconvenience of having to drive back to the store to exchange it

  4. I found a wonderful person to help me and his name is Delshondra Walker of Hialeah, FL33012 Store #0202. As a matter of fact everyone who served me was absolutely helpful and cheerfulj. I want to contact this person now because I need some information on some of the products that I purchased for shipping. I am from Trinidad and I am back home. Please help.

  5. I visited the Home Depot store in Morrow, Georgia on September 29, 2012. I am in the middle of remodeling my kitchen and had been looking for a particular color of mosaic tile to use as my back-splash.

    I just happened upon the exact color and style while browsing the tile section. Well, as it turned out, it was on clearance at a great price but only 2 pieces were left. I went over to flooring department help desk
    and ended up speaking to the Department Supervisor, Karen Foster. You talk about being helpful!! She spent over 30 minutes on the phone calling from store to store, until she located the number of tiles that I needed ( 35 square ft), secured them and requested that they be transferred to the store. I spoke to her again on October 4th, just to confirm the status, only to discover that only 18 pieces had been sent. She agreed to personally pick up the other pieces and have them in the store ready for pick up on Saturday, October 6th. How is that for customer service!!!

    In a day and time when receiving bad attitudes and bad service appear to be the norm, it is quite refreshing to encounter someone that was so professional and took such pride in her job.

  6. Good day , i would like this message to be forwarded to the south bay , boston home depot. I have been a customer there for a long time . I have been buying my home materials and lumber there. On monday 8 , 2012, i had a young gentle men by the name of yariel velez who had greta customer service and treated me with patience and care. This is the fourth time i have been in the lumber department and he has taken care of me and my husband. I was helped all the way to my car . He was very friendly knew how to assist me with any item in the store and very polite.i will gladly love to have this forward to the home depot in boston, south bay. We need customer service like this gemtlemen mr yariel velez.

  7. I am writing to your in regards to your corporate procedures regarding “military discounts”. I have been embrassed by your directive on numberous occasions at various HomeDepot locations. There appears to be a misunderstanding at each location. I read your directive and it is wrong. You offer this discount based on the following: 1. Proper military i.d., with photo and for those on active duty, 2. The veteran is retired and 3. The veteran is disabled. I know it is your company, but believe me, you are losing business with veterans who have serviced and have a Veterans Administration i.d., who are not disabled, retired or still on active duty. We are under the care of the V.A., but are in Priority Catergories 5 through 8. We are subject to a “means test”. This means we must pay a co-payment for medical services(both service and non-service related). I am in a Priority Group 6. I am a Vietnam Veteran with 4 years of active service (7/67 through 3/71). By the grace of God, I was not wounded, but did as much if not more than those who were. However, veterans like me a being denied this discount by HomeDepot (except on Memorial Day and Veterans Day), and my i.d. card is accepted and the discount is applied. What is going to happen when states like Rhode Island issues “Military Drivers License) to all veterans in order that they get the discount for veterans from companies doing business in Rhode Island? Will you just brake the law or end the discont all together? I wish you spoke to veterans to get their insight before implementing such a discount. I now and have over the years advoided shopping at HomeDepot to advoid having to fight for a 10% discount. Lowes is my store of choice. I never get a hard time and I am thanked for my service. I would like to shop your store. You carry certain brand name products Lowes doesn’t. But its not worth the trouble or hassle. So I settle and goes to Lowes. I hope you will read my coments in a constructive way and change your procedures to treat all veterans the same and not selectively choose who is in and who is out. Thanking you in advance for your consideration and time.
    Sincerely,

    John J. D’Angelo, Jr.
    87 Westonia Lane
    Warwick, R.I. 02889
    (401) 439-3075

  8. I am very disgusted with your Keene, N.H. store and the
    excessive charges that this store incurred by not having the knowledge to answer some questions on a sliding door
    installation. This cost me over three hundred dollars in x-tra costs that I could not afford. This is the SECOND TIME I have contacted you and said to remove me from your e mail. I have cliosed my Home Depot Acct. and want no more ads!! If this continues I WILL contact
    someone regarding harrassment!!!

  9. I have big belief in home depot, but lately I have questioned that,I purchased a 12 home standby generator generac, for my home in about 2009, at north haven ct.,professionally installed, it worked fine,the first time to use it for a storm,appox 2010,it ran for 2 hours and fell apart.called for assestance,they said the warrentee was up,found out whan i purchased it it was already
    1 yr. old,payed
    for new starter, 400.00 installed,then cercuit
    board went 2 weeks later ,wanted 1200.00 to fix,so i had to bypass , put push button in to make start,worked fine,now for sandys storm, went out to test 2 days before,it started, ran great,no out put of electric, service said the generator part shot,
    2000.00 to fix,no way, going to put that in this unit,
    I am very upset to spend 3000.00 for your unit, use it 3 times and it is shot.please help before I make bad waves about home depot
    mark pavlinko,96 coe rd. durham ct.

  10. I was in your store last night in Alton, Illinois with an electrical problem and was helped by Chris Klunk. He was very very helpful and the problem is now solved.. Love shopping at Home Depot–more than Dillards–ha..Thank you…..

  11. Hello, up to now I haven’t found a way to buy a gift card online from outside USA (I am german and would like to buy one for a relative in US).
    Please advise how to make that happen.
    There is even no way to contact customer services from outside USA…

    Thank you
    Wolfgang Santl

  12. Just thought u should know what a wonderful associate you have in the Galveston Tx store! Her name is Jodi, NOT sure what department she really works in because she has helped me from garden to lumber and all between, she knows the store and if she doesn’t know she will get me the answer NOT just handing my problem off. She spent a long time helping me when 2 other guys said we don’t have that.well you didn’t but Jodi found a way to do what I wanted. Just wanted to say thank you and keep her around.

  13. I am disappointed that Home Depot does not provide an end-of-year online statement. I made major purchases in 2012 and it would have helped me to be able to download an end-of-year statement showing all the major purchases I made during the year. Other companies such as Amex does this as a “friendly” service to its customers. I suggest you make this available to help make happy customer service. I don’t feel downloading 12 statements considers my time, and therefore I don’t feel in this case that I am getting good service. I rate Home Depot a 2 in this category.

  14. Congratulations Home Depot.
    You win.
    You get the prize for consistently worst customer service in the entire Southeastern CT area.

    Every time I go to your store, I tell myself I should not go back. This time I have vowed never to go back. I visited the store for a simple, inexpensive service I couldn’t perform myself. I walked to the customer service desk to ask directions and for help. I was pointed in the right direction. I went to the area and waited about 5 minutes looking around, thinking someone would be sent over by customer service.

    I found an employee and asked again for someone to help out. She said someone would be right over.

    More time goes by. Eventually I went back to the service desk and asked one more time. This time I was told the store was closing and no one could help me until the next day.

    When I bought my replacement dryer, it wasn’t at Home Depot.
    When I buy my new refrigerator, it won’t be from Home Depot.
    When I rebuild my deck, I won’t be using Home Depot.
    When I buy my home generator, it won’t be from Home Depot.
    When I have my garage rebuilt, I won’t be using Home Depot.

    And just to make sure you get this message, I’ll be emailing your store directly, as well as your corporate offices. In the meantime, I’ll be posting this online so my friends know how consistently poor your service really is.

  15. 2/16/2013

    Today my daughter and myself visited the Home Depot store located in Jacksonville Beach, Florida. Our intentions were to purchase area rugs. We were back and forth within the selections but having some difficulty deciding on the most suitable choice for a home that has 2 large dogs and 2 cats. We were just about to leave when your sales associate Terry Welch approached us. He was awesome, he was able to direct us to what would be the most feasible i.e.. durability, etc. We did purchase 3 floor stock items with his help. Cannot say enough, the area rugs are awesome. I would never have chosen the 8ft x 10ft without his knowledge of product. We also purchased one for the foyer that was 7ft x 5ft and a smaller one of same for color/pattern to help tie in the large open areas. We love them!! Thank you Terry and Home Depot!

    Best Regards,
    Kathaleen Kuiper
    Jacksonville Beach, Florida

  16. Terrible post purchase service.
    In the past 3 weeks I have gone through a trial with Home Depot that I hope I will never have to experience again. Unfortunately, the best way to ensure that is never to purchase a large item from Home Depot again. I recently purchased a new Maytag stainless steel cooktop. A beautiful unit to upgrade the 30 year unit at my house to the 21st century. Even the initial sale was a struggle. The lack of experience or knowledge of the general staff was amazing. It was only when I ran into David Spier of the Woodland Hills store that I was able formalize my need and thereby identify the best cooktop unit. At the time of purchase I arranged for installation. The price was good, receipt of the product was quick and most importantly Dave’s follow-up phone calls were comforting and confidence building. Now when it came to the actual day of the install I was informed by Kepco Appliance Install that the unit would not be able to be installed. It appeared I needed more expertise then they provided. I was disappointed but accepting. At this time I had 2 options: 1) return the unit and purchase another which would fit better or 2) hire my own carpenter and have them redo my cabinent and applicable set up to make the unit fit. I went with option 2. During this period I had a few calls from David which were impressive and informed him though the installing company enlisted by Home Depot could not make it happen I had found another way to make the cooktop happen. Dave was happy for me and cancelled any action to pick up the unit. I had the unit installed. It looks beautiful and is fully functional.
    Now comes the problem. Time to get my reimbursement for the installation charge. I began calling Home Depot to initiate the refund. Coordinating this action over the phone proved to impossible. After calls on 3 different occasions and having no luck even talking to the department I finally gave up and decided I would have to return to store and have my refund processed at the store. Seems easy, but no. Once I arrived at the store I was set back an forth like a yo-yo between the returns department and the appliance department. No one wanted to or knew how to take care of the matter. Unfortunately, Dave was not working on this day. After being in the store for 2 hours the matter was resolved and I got my refund processed by to my Home Depot card. The time and frustration that went through that day was totally unacceptable. The attitude of store help made me feel like I was burden and to be ignored. When I requested a manager one on the employees told me confidentially that that would not help since he had tried to get help on another issue in the past and he was told they were busy, when in reality they just didn’t care. I hope I have been clear in explaining my situation. In these troubling economic times I cannot believe that this is the attitude that your company wants to project.

  17. What a contrast between your lighting/fan department and your paint department in La Quinta, CA. Monday, 2:30PM. Looking for fan receiver. Gentleman helped locate and found different brand(Lowes) but with his great service convinced me to buy home depots brand. Went to the paint department. 2 employees, one lady stocking and she told me this was not her department and another lady who was helping a customer in the ailes and also running over to ring up customers. I was trying to get a couple of cans of spray paint, which is locked up. Waited far too long and left. Been going to that store for over 10 years. The paint department was a real disappointment. Going to Lowes next time.

  18. I ordered storm doors from HD in Baltimore, and I was very specific about wanting doors that could switch from screen to glass quickly. Their associate showed me a door that was exactly what I wanted, and quoted me a price. I signed paperwork and paid. After the doors were installed, I realized they were not what I wanted – they had a weather stripping that made it really hard to switch screen to glass and back. When I alerted the store to this, they told me the doors I wanted were more expensive, and are now charging me $480 for the doors that I originally wanted. This is all because their employee made a mistake.

    The best part is they all keep telling me that I am getting a really good deal, although had I known from the start that the doors were that much more expensive, I wouldn’t have bought them.

    I won’t ever be shopping at HD again. We just got a True Value in our area, there is a Lowe’s close by, and there are even a few local shops. Incredibly poor.

  19. Lets start from the beginning. On the 4th I set up an account at the Home Depot in Amarillo to take advantage of your 24 month interest free financing, all went well at this point they gave me a temporary charge pass until my card came in, the items I wanted were not in the store so I went online to purchase, this on the 5th it would not take my tax exemption so I called the 800 # and spent about an 1 1/2 on the phone with the .com guys and credit services only to be told that I need a security code abd had to go in to the store 35 miles away to have them verify that was really me so I could get a security code to place the order. On the 6th I went in to the store and a supervisor and myself spent another 2 1/2 hours on the phone placing this order. Monday the 8th I receive an email informing me that there is a problem with order, so I call the .com guys and they are not sure what’s wrong so they transfer me to credit services people and we find that they approved one item but not the other because the security code was for only one purchase even though we placed the order for both items at the same time (huh???) anyway after another 2 1/2 hours on the phone I am told that all is good to go. Tuesday the 9th same email saying something is wrong, so same as last time .com to credit services, this time they ordered something twice so that put me over the limit I set for myself and this time Sandy from credit service was nice enough to stay on the line with for 30 min wait to get back with .com people, and again everybody was happy, another 2 1/2 hours wasted. Wednesday the 10th the same email again I emailed customer service and ask them to call me when they figured it out, I gave them a time that I would be available and a number. Thursday the 11th same email, I called the store in Amarillo and talked to Brad the assistant manager there and he is trying to get some help for me but since it is an online order there isn’t much he can do. The .com people are extremely under staffed but very helpful, I spoke to a supervisor on one occasion and it still had no effect on the out come I still had to call back the next day.

  20. I always believed that Home Depot was a good company with reliable quality and great service. Unfortunately my views on the company have changed drastically in the past few months. My family and I live in Union Beach NJ, one of the many towns hit by Super storm Sandy. Our houses first floor was completely damaged and now we are in the process of trying to rebuild and start over again. We decided to go to the Home Depot in Hazlett, NJ to do most of our rebuilding including remodeling our kitchen. We were assigned to Maria Lippi, a kitchen specialist there, and spent a hour or so coming up with a kitchen with the measurements my installer had given me. We had our kitchen ordered on January 26, 2013 and were told three weeks until everything should be in. We were relieved to have at least that part of our house being worked on and continue to work on the rest. When the cabinets came in on February 15, 2013 we started to see problems occur. The first major problem we noticed was that one whole cabinet (kitchen corner) was the color gray and was ordered all wrong. The rest of our cabinets are a cranberry, so we called Home Depot and they told us they would reorder the cabinet but it would take ANOTHER 3 WEEKS. So not only was that going to put a hold on our granite we were planning to have install, it also slows down the whole kitchen remodeling entirely. We also noticed while installing our appliances in the kitchen that the some of the cabinets surrounding the kitchen window weren’t solid wood like we asked Maria for all the cabinet fronts and sides showing should be. Again we called Home Depot on March 3, 2013 and spoke to Maria about this certain situation and she said she would order “shims” for us to use on those cabinets. We also noticed that when our oven was installed that one of the drawers wouldn’t open and make it useless so yet again we called Home Depot. This time we spoke to both Maria and her manager Bobby. Let me just say that both of them did not seem to want to help at all, nor did they even sound like they wanted to bother. Both were extremely rude and pushy on the phone when I was trying to explain yet another problem to them about my cabinets. They never apologized for the inconvenience this order was consisting of, nor did they ever call back when they said they would. Another problem occurred when we went were checking all the cabinets that were installed. The nine inch cabinets near the fridge were completely useless. They served no point and this made me furious. I asked another specialist and that person told me that Maria should of asked if we wanted any extras for that cabinet/drawer since the space was so small. She did not, she created our whole kitchen upon what she thought would just “fit right”. I felt that Maria, being a specialist and all, should of gone over every detail with us about all the drawers and spaces she just filled up with useless and pointless drawers. While we kept calling trying to get all these problems resolved, we had to cancel our granite install because not everything was in yet from Home Depot and we didn’t know exactly when everything was going to actually be in. We also had no access to our sink in our kitchen so for these SEVEN WEEKS we have been waiting on this kitchen we have used the half bathroom downstairs to wash dishes and such. A total inconvenience. On March 18, 2013 Bobby and Denice from Home Depot came over to take a look at the problems we were having with our kitchen, and told us to move the sink over three inches off center so we can use the drawer that the stove was hitting. They also told us they would not replace the nine inch cabinet. On March 19, 2013 Bobby cane back over and told us he would reorder the cabinet and put it through as a rush order. We were told that we would receive our replacement cabinets on the 5Th or 6Th but they never arrived (the cabinets arrived 04-06-2013-not much of a rush since that’s what it took to originally get our cabinets) We called yet again to talk to someone in higher authority, corporate if you must, and the manager told us very rudely that it “wouldn’t matter because it all comes back to him anyways” and to not “waste our time”. On April 9, 2013 we called Home Depot again and asked to talk to Bobby. We spoke to Jennifer who informed us that if we never called and explained to her what we needed our cabinet wouldn’t of been delivered because there was no information of install. Bobby didn’t not pick up the phone while we were talking to Jennifer, so the manager on duty whose name is Demitri told us he would look into it and call us back. They did indeed call back this time a few minutes later and told us that they would deliver but not install the cabinets. Jennifer told us when we called back to make sure of everything that they would deliver the cabinets and take the other one back. We also called the Care center at 1-800-654-0688 and spoke to Sherta at ext 76236, to talk about the problems we were having with Home Depot and our kitchen from beginning and throughout all the problems. She not only hung up on us one time we called but she was in no way any help. She told me that she would call up and take care of everything and she didn’t. I don’t know what kind of company to consider Home Depot anymore. I am discouraged into going back and working with the company anymore. I have invested a lot of my money in your company and this is the treatment I deserve?-I think not. The managers and employees are rude and careless, my kitchen should of been done by now and I should be worrying about the rest of my house. Nothing was offered for us, even knowing the town we live in and what we are dealing with on top of the problems this company has caused. Please contact me back if you have any questions, but if I do not receive anything I will be sure to print this out and make sure my town bulletin has on as well as all the FEMA locations that my town as well as others visit to seek help in where to go for items such as those Home Depot sells.

    Al Castanheira

  21. We purchased a granite kitchen counter top in 2008for $1800. Immediately it started chipping on the edges. We didn’t do anything because we figured we were just stuck with it and were busy with jobs. However we later saw an advertisement about Home Depot’s guarantee and so we looked at our original papers. Home Depot in Terrell, Texas was contacted. James and and another man came out and looked at it and agreed something should be done because granite shouldn’t chip. He called back a week later and said the company would not repair the counter top, but we could spend $500 and have it fixed. We are not spending $500 on something that has already proved faulty. We contacted the Terrell store manager, Kourtney Torres. She called back the next day and said she was told that granite would not chip and the chipping problem must be from abuse. We were outraged. We are in our late 60′S and have no children. We have done nothing to cause the chipoping. We obviously got a poor slab of granite. Now that we realize Home Depot will not back its product, we are instructing our contractor for major bathroom remodels not to buy any materials from Home Depot. We are no worse off now than we were before we contacted Home Depot. We still have a badly chipped counter top. Now, however, we know not to spend any more money with a company that will not back its product. We also will make sure that our friends know trhat Home Depot refuses to back its product.
    Don Ferguson

  22. Saw the video on how to build a flower tower.All excited went to our local Grand Haven Mi,Home Depot.to buy the materials needed.Come to find out you had to buy the whole role of fencing.And you need only 4ft.Needless to say I did not buy it.May I suggest that 4 ft. pieces will be made available.As I still think it is a beautiful idea.thanks for your time.

  23. last year was scary ugly situation that occurred in the north Hollywood store. I was w my 2 kids age 1 and 5 I place my infant in her carrier to the cart they prvide for customers. I later do the whole shopping experience which takes more than hour I go to self check out exhausted w 2 children too having the self serve csr get a price check I walked in fron of the cart and within a second my child flips over thankfully the infant seat she was in was safely strapped to my chld… as we know child goes int shock screaming and hollering I am panicked an concerned hoping my child is ok I grab her instantly checking her head and any visual bruising anything to se if I needed to rush her to the ER … through that intense moment not one employee blinked or rushed to see if I needed assistance till after 10 minutes the manger walks to me and ask If I needed assistance with purchases to my car.. I agree and not one was there a report or assistance of any type I was shocked too see the ugly attitudes.. I call HQ next day they do the chain of command at the end of story hey offered a 25.00 gift card.. I was frustrated And was clear that I was hoping for a better outcome since I have a credit line of 2000.00 that was paying on time and they concluded tat it was my fault for not keeping an eye on child !!!! WOW quick to point fingers and not come to a better solution I stated that I was only holding them responsible for the disgusting CUSTOMER SERVICE I WAS provided with the time of incident and that the faulty cart was technically their reaonsibitly not mine to assure that they were ready to provide for customers such as WALMART in WA][they actually have a person in charge to check that all carts are in safe condition and cleaned daily to be provided to their customers… now that’s SERVICE and as a prior employee from SAMS CLUB we are aware that thee big companies have a SAFETY COMMITTEE that is to ensure all safety precautions and are awarded even 30 days for having ZERO incidents…I ask them for the MANUFACTURING COMPANY OF THE CART they refused to offer it and hung up after all the chaos I personally had to deal with.

  24. I was told by a few people to go to Home Depot and have them measure the doors for replacing 2 sliding to french doors with the mini blinds between them. I spent the $30 and had a contractor come out 2 days later and measure the doors to be changed, as well as a front door to be done in a few months. It is 3 weeks later and I never got a phone call or anything. I go to a Home Depot near my home and they said I need to go to the store I did the order at. I asked them if they could just help me and explained the associate who took my money said it is all Home Depot’s account and they can ALL help me, he just laughed and said nope… Next in line. I go back across town to the place I put the order in and they say there is no manager at the store that can give a refund or help with this…. If anyone is interested the store #6567 Silverlake on broadway is the top notch store. Sorry I don’t have a warm fuzzy story like others. Nothing positive to say about any of the Home Depot stores in general. I just know where my money will not be going from here on out.

  25. I purchased a Hotpoint refrigerator at Home Depot a few years ago. The frig is currently malfunctioning, which, because it is so new, is not normal wear and tear. I will NEVER buy another Hotpoint or GE product again.

  26. TERROBLE EXPERIENCE AND I AM STIL GETTING THE RUN AROUND FROM A SUPPOSED SUPERVISOR DEBRA GREIR.

    I ordered a 1000$ patio set and it came damaged with 2 of the wrong arms for one of the chairs. I explained I had an open house that Saturday and they promised me it would be there sometime Saturday but could not promise a time and I was ok with that. Saturday came and NO chair. Monday rolls around and I am told the chair wont be to me until WEDNESDAY now! SO Wednesday rolls around and finally I get my chair but the story is not over here. I open the box and one again the product was damaged so bad there was a rip in the metal at the top of the chair. I attempted to get ahold of someone and its been 2 days and I have yet to speak to a person(that’s why I am on here, because Debra Grier never answers her phone)now to top it off, I come home on Thursday and there is another package on my porch. I open it up and its another set of the wrong Arms for the chair!!! I don’t know who is running the operations around there but I am so upset. I don’t spend 1000$ to get treated this way. Im begging for a call back. I have been documenting all damaged items, emails with no response, voicemails with no response, and all other terrible exp I had.

  27. This is a complaint regarding a single window installation that was completed today. Its a series of poor communication and lack of customer service over a 6 week timeline.

    I work in a different type or retail/service so Im always hesitate to complain but I do want this complaint heard because this has caused such frustration on my husband and me.

    Im just going to start this from the beginning.

    June 3rd I went into the HOME DEPOT of EL CAJON,CA. I requested a window installation. They told me it would be a consultation. Ok great lets set it up. They put me in front of a calendar on the computer and we discussed dates. Scheduling is very important to me because again I work retail and don’t have a set schedule or open availability so I have to plan and strategize. We chose Friday June 7 at 9am. PERFECT!

    June 6 Get a call from an impatient and rude woman to “schedule my consultation” I was confused so I asked her I already did that. She impatiently told me “No that’s what Im do and nobody is available tomorrow.” I was frustrated but had no choice, we rescheduled for June 10.

    June 10 A guy shows up. His service was great and he was pleasant. He gave us a quote. Since this is for our BABY ROOM, we wanted to get a good idea on installation date so we can start other projects. He told us TWICE that would be 2-3 weeks. Again he was pleasant but he promised 2-3 weeks! We give him all the information he needed, my husband paid with his debit and it was done!

    June 18 I get a call around 7pm from a guy named Steve requesting to set up a time for a window measurement. I was very confused because I thought that was done and taken care of from the consultation. I told him my concern because here we are a week and half in and nobody has measured? I told him that the guy told us 2-3 weeks and here it is halfway thru. He rudely corrected me saying well this is how its done and we’re only 10 days in so this order is still new. As if I had nothing to be confused by. I said okay well lets get you out asap then because Im looking forward to the 2-3 week installation I was promised. We both went back and forth on schedules and agreed on June 21st at 8:30 before my husband and I go to work.

    June 21st its 9am and nobody shows. My husband calls the number of Steve and asks if he’ll be there soon. Steve says I don’t know what your talking about IM no where near el cajon, your wife has made a mistake. My husband hangs up with him so then I call 10 minutes later. I said are you the same Steve I talked to on Tues evening, he then rudely says “I don’t know who you are, I talk to a lot of people and I don’t have an appointment with you” I hung up with him and called the custumer service line from our packet. The lady gives my info to Jake who calls me immediately apologizing and offering to come measure himself. At this point it was too late and we had to go to work. He promised to have someone call me and come out the next day which would be Sat June 22. I said okay thank you!

    June 22 nobody called or came. That evening I called Jake and left a message telling him I was available on Monday June 24th for someone to come out.

    June 24th Nobody calls me or comes. I call Jake again and leave message. I finally get a call around 4pm from a guy to schedule measurement. We plan for June 25th at 11am. Almost immediately following that call I get a call from Jake. He wanted to ensure I got scheduled for a measurement time, I told him yes. He then proceeds to unprofessionally apologize calling me dude and saying sorry he didn’t call me back on Saturday “I was out of town and in no condition to talk to clients if you know what I mean,haha” He also told me he was a new supervisor and hes tired of all this crap their pulling on him and that he keeps dealing with. I thought it was interesting he was telling this to a client hes never met before but okay, moving on.

    June 25 A guy comes out measures window. He tells me expect a call in a week to set up window installation.

    July 5 I get email from Home Depot that I should be getting a call for window installation. I call July 8 and the guy tells me no that they don’t have it yet.

    July 10 I get a call saying that window will be in warehouse on July 17. So we set installation for July 18 at 8am

    July 17 I get a voicemail from Jake the “supervisor” unapologetically saying. “Uh we don’t have your window, its not at the warehouse like its supposed to be. We wont be installing it tomorrow. Give me a call” He called my husband after this and of course my husband was very upset since this is 6 weeks in now. He also told my husband that part of the delay was a credit hold on my husbands end. Even though we paid DEBIT and the payment was completed.Hmmmm! My husband then asked for his supervisor. He said he didn’t have his name or number but that he’ll have his supervisor call my husband. (Btw we never got this call like we asked) We went back and forth with Jake all day. I finally told him that the next time he calls he needs to have a solution for us, that it cant be just simply we don’t have your window and we don’t know where it is. I told him we planned to speak to store mngr at Home Depot El Cajon and he asked that we don’t do that because all it will do is go back to him to take care of. By 5 pm he called us and said they located window and installation is back on.

    July 18 TODAY. The installers showed up at 8:15 instead of 8am. They came in a measured window immediately and then went back outside. The 2 men just stood by their van on the phone as if there was an issue. They came back in 15 minutes later and were in the room of the window installation measuring some more and speaking low and in another language. My husband asked if there was a problem they said no. They go back outside and on the phone again. When they came back in I asked again sensing there might be a problem, he said no theres no problem. I ensured him that if for some reason there is a problem with window measurements we can put this off, I told him we waited this long its not going to hurt us to wait longer that Id rather the job be done right. He ensured there was no problem. They didn’t start actually doing any window work until right before 9am. At this point I had to leave for work and my husband had to stick around and be late for work because of their 1 hour delay.

    Overall the window looks great. My husband did mention that he did see them cutting the window frame to adjust it to fit they said it was too wide. Not sure if that is correct on their part but it did come out fine.

    We paid full price for poor service and labor. Im so disappointed I would NEVER refer Home Depot Window installation to anyone that I know! In service and retail I was always taught to under promise and over deliver. We got nothing but over promised and under delivered over and over and over. I understand mistakes and all I am asking is for a follow up from someone. Corporate, Store Manager, someone and anyone acknowledging the poor communication and delay my husband and I received with this simple window installation. We’re also remodeling 2 bathrooms and planning to spend a lot of money on supplies and pieces at Home Depot or Lowes. Our choice weighs heavily on how this is handled and followed up on.

    Thank you,

    Erika

  28. recently we went to lowes,only because my said they were cheaper?wrong?we got cheap,the carpet we had installed by them has wrinkled terribly,they didn’t stretch it enough,next she buys a stove and refrigerator from them,the meat-drawer broke only after 30-days and theres only the 2 of us,not a lot of meat in it,then she sys the stove burns up everything on number 5-setting,number 10 would certainly burn the house down?she has to turn it off to get things low.we use to shop at home depot in Sarasota florida and we are coming back,lowes sells JUNK.I told her so.keep up the good work,glad to be back.

  29. I just received my home depot bill and it said my balance is a credit of 721.05 and that I had paid 2000 dollars tho my balance owed was 1155.58. My records and check stub say I paid 200dollars my bank can’t access copy of check because home depot deposited it electronically and home depot insists it was my error and that check was for 2000dollars but refuse to send me a copy of the check. I said even if I made the error it was OBVIOUSLY an ERROR and asked them to refund the payment and allow me to pay the 200i meant to pay. They adamantly refused to do this and said it would take at least 10days to get that overage of 721.05 Everyone I spoke to was adamant that they couldn’t do what I asked. I was told citi bank is the credit bank and phoned them to be told that home depot most certainly could do what I asked as it was obviously a mistake whether mine or theirs. And I have no proof it was my error as they refuse to show me copy of my check and in end it doesn’t matter who’s error. They need to refund 2000dol and take payment of 200 which it was meant to be

  30. I called the GE phone number on my service contract almost two weeks ago about getting my GE dryer, purchased through Home Depot, serviced since the dryer wasn’t drying our clothes any more. They gave me an appointment for today, October 2,2013; between the hours of 12 noon and 5pm. Last Thursday or Friday, I received a phone call from La Mesa Applicance confirming the appointment. Yesterday, while I was at work, my 20 year old son heard the doorbell rang while he was finishing his shower. He saw a white truck leave from in front of our home. My wife called La Mesa Appliance a little while ago, and was told the appointment was for yesterday. Our new appointment is for Thursday, October 10,2013; so I stand again losing approximately $250.00-$300.00 for taking that day off from my work in order to meet the appointment. Bottom line, next time shop at Lowes, even if their product is more expensive, never had a problem with Lowes. Do you think I will ever get a check cut by Home Depot for my lost wages? Dream on……..

  31. Hi, on 10/30 we purchased toilet and bathroom sink from a good sales person at home depot, and delivery was on time, very nice, but installation had a big problem. The plumber called us so we made an appointment 5 days ago for today. He said he would come 8-12a.m. morning today, so we waited, he did not come and someone from the plumber’s, called us about noon and said he will come 1-4 p.m. so we waited, no one came. So we called them the woman over the phone sad about 6 p.m. he will come so we waited, nothing happened, so we called again, and she said the plumber will come 9-10:30 p.m., and this time at 8:20 p.m., the plumber called us he cannot come tonight, instead he suggested he could come on Saturday. I do not think so. Can you believe him that he would come on Saturday, when he broke his promise several times within a day?

  32. I went to Home Depot in Marlboro NJ and made a huge purchase which included tiles for my flooring. I told the gentleman at the counter I needed 1100 sq which he told me was approximately 50 boxes of tiles. I paid for everything and had my contractor pick up the tiles since they were very heavy. Tiles were picked up and the tiles where being laid out. Towards the end of the installation, the contractor noticed that the some tiles were bigger than what was already placed. He checked the dye# and the last few boxes were a different number. He took 3 of those boxes back to the HD in Marlboro NJ. They did not have anymore, so they checked the Old Bridge store which supposedly had them and sent him there. NO TILES, they sent him the a Home Depot in Staten Island who again supposedly had them, NO TILES… sent him back to Colonia NJ.. NO TILES. You would think that ONE of the stores could get it right? Could anyone have gone the extra mile and make sure that those tiles were there by actually speaking to someone at the store instead of sending him to the stores….
    I called the manager at Home Depot in Marlboro (Christine) on Tuesday and explained. She said they would call around to see who had the tiles. I exclaimed… they already did that.. and sent my contractor on a wild goose chase. She assured that when the tiles if found, they would be delivered next day sometime (which was yesterday). I thought the matter had been resolved when I rec’d a call around 3:30 yesterday from Christine telling me that they found 3 boxes in Edison. She went on to tell me that a manager would go get them and drive them to me somewhere around 5-5:30. I said “great” and was thrilled; however, No one showed or even called. I called again this morning to see what happened; supposedly all 3 boxes of tiles were damaged. Sounds like too much of a coincidence that ALL 3 BOXES were damaged. A call would have been appropriate. I even reached out to customer care and all she did was connect me to the store manager at Marlboro HD.
    SO here I am on day 3 with my contractor waiting for tiles… I have lost 2 ½ days which I have to pay my contractor for. I have to reimburse him for gas and tolls since they sent him out to SI. My floor can’t be finished and everything is on a stand still. I spoke to “Henry” this morning who is the flooring manager. I explained my situation… He too is calling to see if he can find tiles. I doubt this will help since Christine had already done so.
    My frustration with Home Depot is:
    1. The person pulling the tiles SHOULD have known there were different tiles!
    2. One of the stores SHOULD have helped out and not sent my contractor from NJ, SI and back to NJ
    3. No one is taking responsibility
    4. No one has offered any solutions.

    So who will now pay for my tiles to be ripped up and redone? Why should I pay for tiles that are now garbage since I cannot finish my floor?? I paid close to $900 dollars for these tiles and it was the fault of Home Depot for not making sure the tiles were all the same, from the same dye#. I am completely aggravated, can’t sleep over this and my home is upside down for much longer than it should be… and in the end I STILL have no resolution!!!

  33. This is to make you aware that your customer service could not honor a warranty on a Snow Blower and despite my sending the invoice and other papers to them, every time I call I get a stock response, “We are working on it”. The first time I dent the papers was on the 23rd of this month and as of this day no one got back to me with who will service it (starting problem). This winter season and we are getting snow in a few days.
    I complained several time but every time it is the same answer.
    I will have to go to Better Business Bureau to redress my grievance.

  34. HOME DEPOT:
    To Whom it may concern.
    My Name is Terry Watson, I work for Federal Mogul, Chicago, Illinois
    I am an Electrical Engineer, Working as a Maintenance Technician.
    I needed to buy a sump pump When I needed a tools or anything for home or work. I got it from home Depot. I will never give home depot any more of my money. , because my mother basement was flooded, so the first place I thought about was home depot, because that was the only place I shoped for all I needed wires, conduit, all my tools I have purchased from home Depot, to make a long story short, I purchased a sump pump, gotten to my truck, I tighten down the rack on my truck with a tool I also purchased, I then open the sump pump box, to make sure I had everything I needed.
    to my surprise, it wasn’t the sump pump on the box, it wasn’t even a sump pump. so I walked back in the store, “home depot” , to get the sump pump I supposed to have just purchased , I was then told by the manager, Milton , he was not going to do anything until I put the right sump pump in the box. I told him if he didn’t believed I just purchased the pump, to check his security camera. I also told him, I had just walked out on the store… 4555 S Western Chicago Illinois store #19 the guy I was speaking to is named Milton, he would not give me his last name. When I needed tools or anything for home or work. I got it from home Depot

    The date was 01/12/2014
    Time of purchase was 12:33 PM
    I ended up buying the sump pump at lowe’s. In which it was much cheaper, $74.
    They was friendly, and very helpful, when I told them this story they couldn’t believe it
    This is where I will be doing my shopping for now on.
    The video you have about my surprise in your parking lot would get a lot of hits on the Internet. This will be on Twitter and my Facebook..

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