hertz

Contact Hertz Customer Service

Contacting Hertz Customer Service Center

Hertz is a rental car company that operates in airports and in standalone stores across the United States. You can find a local rental agency via the official website and book the rental from the comfort of your home even if you are traveling thousands of miles away to the destination where you’ll pick up the vehicle.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Hertz customer service phone numbers are available by phone what appears to be 24 hours a day. There are customer service hours for the Past Rental and Gold Rewards lines (6 A.M. to 9 P.M. CST), but no hours are listed for general customer service or other specialty phone numbers.

  • Rental Assistance (Future): 1-800-654-3131
  • International Rental Assistance: 1-800-654-3001
  • Reservations: 1-800-704-4473
  • Emergency Roadside Assistance: 1-800-654-5060
  • Extend a Rental or Change Location: 1-800-654-4174
  • Hertz Website Customer Assistance: 1-877-826-8782
  • Billing Questions (Past Rental): 1-800-654-4173
  • Gold Rewards: 1-888-999-4900
  • TDD: 1-800-654-2280

Mailing Address

There are plenty of customers who still believe in the power of a written letter. Those customers can use the post office box for Hertz for mail communication, but if you need to make changes to a reservation or communicate with customer service about a time-sensitive matter, do not use mail delivery.

The Hertz CorporationP.O. Box 25301Oklahoma City, OK 73125

Official Website

GO to https://www.hertz.com to check prices, book a reservation or change a reservation. The official Hertz website also provides customers with an email form they can use to contact the customer service department. The email form does ask for rental-specific information, but that information does NOT have to be entered to send the form. If you are looking for a credit form for the Mileage Program go to https://www.hertz.com/rentacar/partner/index.jsp?targetPage=ftRetroFormView.jsp.

Customer Service Email

The customer service email form https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsView.jsp can be used to contact an agent 24 hours a day 7 days a week. You can also email customer service requests to: webmaster@hertz.comaccording to the message we received after sending an email using the customer contact form.

Facebook and Twitter accounts are available for quick questions that don’t require contacting the customer service department directly. Often, if the customer service representative on Facebook or Twitter cannot answer the question at hand they will tell customers how to best receive the information or support they need.

Our Experience

The experience a customer has when calling customer service often tells a lot about a company. The automated system for Hertz is poorly structured. The initial automated response took us through a few options attempting to route the call. We pressed 0 and another message started. This time the Hertz company was warning us about a $200 charge that would be placed on our credit card or debit card when we reserved. The charge is pulled in addition to the estimated fee of renting a vehicle. There is also mention of a credit report pulled if reservations are made with a debit card. We’re pretty certain these two topics are the top two reasons people complain to Hertz customer service. We pressed 0 after the warning messages and our call was placed on hold. We waited a total of 4:17 for a customer service representative to finally answer the call. When she did answer we requested a quote for a multi-rental trip to three destinations. The agent suggested we check prices on the Hertz website.

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38 Comments on “Contact Hertz Customer Service
  1. We reserved an 8 passenger vehicle for 03/22/2013 to be picked up at 1 pm at 3024 Fremont St, Las Vegas, Nevada. We had to leave for our destination by 1:30 so we arrived early about 12:30 p.m. We were told that the fleet of vehicles had not arrived yet so we had to wait. 2 p.m came and went. Nothing. Anxiety started to set in. We asked why the vehicle wasn’t ready when we had a reservation. No one could give us a good explanation. By this time we wanted to speak with the manager or someone that knew what was going on. We were late for our trip and no one seemed to care. Finally after much calling around, at about 2:30 pm the manager, Maria, located a vehicle but we had to pick it up at the airport. They gave us one to swap out. We paid for the rental, we made it clear that we wanted unlimited mileage. Also included was insurance coverage. For 2 days our total was $219.96. We were told they would also secure another $200.00 on our credit card until we returned the vehicle. We anxiously drove to the airport to pick up the vehicle. It was almost 3 pm and we were BEHIND schedule. The manager on duty, Nazita, was very courteous. She said she had the last 8 passenger left and will let us have it. We grabbed it and left for our trip very disappointed because of all we had to go through. What made it worst is that we were late for our trip.When we arrived back and returned the vehicle we were told that we were an hour late and we also had to pay mileage. Mileage? It was verified to us by Ashley at Fremont that we had unlimited mileage. We could not believe what we were hearing. They also calculated the time we initiated the rental at Fremont St instead of when we picked up the vehicle at the airport. Unbelievable!It was like we were paying for the mistakes they made and the inconvenience they did to us. Instead of the $219.96 we now had to pay $275.77. Couldn’t believe this was happening. No apologies for the inconvenience – more charges for being late arriving, when they made us late departing. Rochelle, the attendant on duty was very unprofessional and very rude and the manager, Eddie, offered us no help. He insisted we had to pay the fees. This is the worst experience we ever had at any car rental. We should be refunded the difference and we are still waiting for an apology. Good Customer Service does matter. It was lacking at Hertz and we have learned a lesson.

  2. I just want too say latasha Thompson at the Tampa fla airport is a excellent person. Her customer services were just great . Latasha took care of all my needs. I work with Fresenius and I see why our company does all their rentals with Hertz. Thanks Latasha for being such a beautiful person & helping me relax during a difficult time.

  3. I rented a car from your leeds airport office on 4 april this year. I filled the fuel tank the day before I returned the car and travelled about 60 miles to the airport. The fuel gauge was showing full when I got to the airport but I appreciate that it could not have been full. I now find that you have charged £64.94. This amount equates to approx 18 litres of fuel (or 4 gallons). For a car that had a consumpionof at least 50 miles per gallon I find that the amount charged is exorbitant. I would be pleased to receive your reply

  4. I faxed in the hertz gold application back in May. I am still waiting on card. I rented three hertz vehicles with in 60 days. I have up coming vacation plans and very much like to be credited for usaged for upgrades and other perks. I have not been able to get an reponses…..please help.

  5. HI, Good evening
    Unfortunately I recently rent a car from Hertz (Mazda 2) and unfortunately the car gave me and my family (my 6 years old son and my wife) a very BIG problem (car was not moving ) and while I called the office (talked to one of your employee) and gave 5 different calls (in total) to the Road assistance service (before I could get an assistance around 4 PM and had to wait until 7:45pm before I could finally get a car).

    First of all I was told by one of your employee (a Lady) that I should ”mind my language” when I was REQUESTING her “to get some help as soon as possible instead of talking ” (these were my words) as my son (6 years old) was crying in a heat in almost a desert area on a high way, in the heat of the sun…I had to on that day repeat my story 5 different time to 5 different people..

    then I had to go the infernal 3 hours of repeating my story to 5 different people and every single time I was put on hold
    .. and one lady first she said that I was not Driving the way i should be.. and when I asked her what did she mean (telling her that was NOT the first time I have been driving even though I did not know much in motors/ in cars mechanic but I never had any issue until that day) so she got MAD/upset and put me on hold… then the same lady called me leaving a message that there was an issue with the transmission or oil getting pocketed somewhere in the motor and I had to do some thing to get the car fixed….when I tried to call her back, an other lady told me that that person had already left the road assistance office and transferred me to some other person who did NOT know anything / was not aware of anything, of anything was going on.. which is AMAZING because whenever we call we are told that our conversations are recorded and the more Shocking is that no body was aware of anything though I had a talk with 5 different persons within a 2 hours and NO trace of anything regarding my conversation or my case!!! until I call again and request a 5th person to find out my case / my ongoing problem .. so then this lady took 10min (thanks to her) she did her job and could get help so that I could get a replacement car around 7:45PM

    one of the person That I had pleasure to talk as telling me that I had to Pay everything for the Towing ..when I asked her that I have taken the road side assistance insurance I was told that it was Not covered within it (amazing.. isn’t it..) and then when I called the Hertz unit manager at Flagstaff (he) told me something totally different!!

    all this to let you know that you and your road side assistance do NOT know what they are doing….and they are NOT helping anybody at all..
    I had to go through all this to figure out.

    I want all my rental money reimbursed now and the prejudice of going through all this (My 6 years old son, my wife and myself)

    I want an ANSER to this email as soon as possible.

  6. On July 31, 2013, we rented a van for a vacation. The inside of the van was filthy! It looked like someone vomited on the floor and it was not cleaned properly. We did not have a full tank of gas when we picked up the van. The side door did not work properly – kept opening/closing and would not shut all the way. Then I rented a car for September 19 online but called the 800 # to confirm the reservation for Sept 19 pick up. When I went to pick up, they said my reservation was for the 20th. As I have to leave early on the 20th I know I did not make reservations for pick up on the 20th!

    Customer service both times was very poor. The person acted like it was “tough luck lady” and not “what can I do to make this right for you”. I will not go back to Hertz even tho I get good discounts thru my insurance. Not worth the hassle to save a few dollars!

  7. I sent a complaint to Hertz over 24 hours ago on exhorbitant charges because I returned it to a different location. I am trying to get some of the charges reversed. This is first time I rented a car from Hertz and it turned out to be a disaster. I usually rent from Alamo or National. However, if they will reverse some of the charges, I will consider them for my next business trip to Westchester Airport.

  8. Had a reservation at MCO when I arrived there were 3 asterisks next to my name. I had received a confirming email but no space number. I am a 5 star member whatever that means. I was given a car that had a GPS in it which I did not order. Hertz does a bait and switch and charges me $34.95. When I tried to get it adjusted over the phone I was given conflicting info. When I arrived at MCO there was no one available to check me in and no one at the Gold Desk. Hertz customer service is not existant.

  9. I HAD AN ACCIDENT fEB. AND USED A LOCAL REPAIR SHOP, THEY GAVE ME A RENTAL AS PROVIDED BY TX. LAW. rETURNED CAR THREE DAYS LATER DUE TO PARTS PROBLEM, WENT BACK TO REPAIR SHOP NEXT DAY AND WAS GIVEN ANOTHER RENTAL WHICH i RETURNED IN 7 DAYS WHEN REPAIRS WERE FINISHED. oN mAR 4,5, AND BY CERTIFIED MAIL i WAS INFORM RENTAL WERE OVERDUE AND ACCUSED ME OF STEALING THEIR AUTO. i DID”T KNOW THE CAR WAS FROM HERTX UNTIL LETTER . tRIED TO CALL, TO NO AVAIL,NO ONE NO ONE WOULD ANSWER PHONE. need help

  10. recently I was attending a conference at the JW Marriot in Palm Desert, California in the hotel you have a kiosk. Your associate Ms Francisca Reyes- Acosta went way beyond customer service she provided my wife and I fantastic assistance, she research cars available, gave us the best deal she could for short notice. She utilized our AAA discount and was very professional. I will now be a loyal customer of Hertz, as a past business owner I appreciate when people care and go out of there way! Thank you
    David& Linda Valenti

  11. i am wirteing this letter to let everyone know that hertz is the best in the business on 4-10-14 at 8.00pm i was treted like a very speacal person by the hold staff i told all my friends and coworkers i cannot stop talking about how good and profesonal the hold staff was if i could remenber some names that would bad to leave someone out so please make a note i am your coustamer for life thanks thanks thanks yours truly john h swindle

  12. RENTAL RECORD 151432562 THE LAST 3 TIMES THAT I HAVE BEEN TO MPLS. I HAVE ARRANGED AIR AND AUTO RENTAL THROUGH AAA, EACH TIME I ORDERED A BUDGET CAR. THE FIRST TIME IT WAS A PRIUS, THE SECOND TINE A HUMDYI AND WHEN I GOT TO THE COUNTED THIS TIME , IT WAS SUPPOSED TO BE A SMART CAR, IT’S LATE, I’M LATE AND WHAT CHOICE DID I HAVE BUT TO UPGRADE . SEEMS LIKE THE OLD BAIT AND SWITCH GAME TO ME. SO AFTER AN UP GRADE TO A FORD FOCUS I WAS ON MY WAY , AS I LEFT THE GARAGE I SAW ANY NIMBER OF HONDAS, NISSANS ETC BUT NOT ONE SMART CAR ( I REALLY DOUBT IF THERE WAS ONE THERE)THE FORD WAS GREAT, CHECK IN AND CHECK OUT WENT SMOOTHLY, BUT THE NEXT TIME I NEED TO RENT A CAR I WILL THINK SERIOUSLY OF AVIS . I AM ALSO GOING TO NOTIFY AAA TO BE CAREFUL ABOUT THEIR RECOMMEDATIONS. JAMES GEHRING

  13. I rented the car on priceline for one price and when I went to pick up the car I was told that there were no compact cars. I was upgraded but did not know that I would be charged extra. I did not look at my paperwork because I was tired and rushing to drive to my nephew’s graduation! I saw the extra charge on my acct. and called and had to wait almost 2 weeks for a reply. Because of the upgrade I was charged an extra $69.30. If I had of known that I would of went with another company. I will not use priceline or hertz again. I called and was told that a manager would be calling me back. I have not heard from anyone! I’ve rented cars before and when I had to be upgraded because they did not have a certain car I was not charged EXTRA! I’m very upset about this. S. Daniels

  14. I rented a car from Ft. walton airport and to return in Memphis. The guy at the counter was very nice and helpful BUT when he pulled up return locations and we chose one close to my home in Memphis the computer did not tell us that the location we chose was closed at the time I would be returning. SOOOO when I called Hertz back and told them they said $250.00 change location fee. Really? This was not my fault I would have chosen a different location in the beginning. The solution— the lady on the phone said well that original location is only a corporate office and not a drop off so you need to take it to Olive Branch airport instead. Thats an additional 20 miles and it is now 8pm. I drive to OB airport and there is NO hertz at that airport. I call back and after another 20 minute wait and I am sitting in the airport lot I decide to just drive to the Memphis international airport. They were open (now 9:00pm)and after much discussion took the rental car at the rate I was quoted in the beginning. I will never rent from them again!!

  15. I hired a car from stansted airport on line, the day i booked it 115.20 was taken from my account. On returning the car to the airport i had a puncture which i dealt with. The attendant was having trouble with his machine so he let me sign the forms so i didn`t miss my flight. When i arrived home i had a email from hertz to fill out a form wich i did giving them flying colours. I have since checked my bank account, and another 275.43 has gone from my account. As far as i am concerned tyres are garenteed.and it is not an accident, I think i should be compensated for my delay through no falt of mine as the car had no damage. I think 390.63 for 8 days hire is point blank robbery, i live in spain and most of my friend hire cars regularly but not from hertz anymore. WHO IS GETTING THE MONEY THAT IS BEING THIEVED.

  16. I just had the most negative experience by an employee of Hertz Rental Agency on N. Oak Trafficway, Gladstone, MO. Jerrod Young was rude, belligerent, & acted w/o remorse when he spoke to me nor did he ever offer to send me a copy of the billing statement. This in fact took 3 more calls until I was informed he had left for the day.

    I was charged for charges that i did NOT take out on a rental vehicle after my personal auto was damaged by a car wash and the company was PAYING ALL CHARGES INCURRED!!

  17. Since you have not replied to my email, about taking an extra 275.43 pounds from my bank account, because i had a puncture which is no damage to the car, as the tyres were new they are garenteed. I was the one in trouble as i nearly missed my flight. Anyway i will be returning to the UK soon and will go to the small claims court to get my money back, also i will be sending a letter too every free paper in the south east of spain to let everyone know to be wary of Hertz car hire.

  18. I would like to give a big shout out a huge KUDOS to John Moser who helped us when my brother passed — My husband needed to come to Ohio and pick me up and he called at the spur of a notice and was able to pick the car up and come get me without any bit of hassle — This is a new location that just happened to open up the week before — What a blessing that was — We only have one other car rental place and they are outrageous — so once again — Thank you John Moser and Hertz for being there for us :) Mrs. David Watson (Danville, Va)

  19. The worst customer service ever!!!!!!
    I rented car in Gold service. They double rented my car to someone else so when I arrived someone else’s name was on sign in my space number given to me in confirmation email on sign and no car for me. I had to wait 40 minutes for a car.
    Then day before I was to return car I get emailed a bill for a different car that was returned at Ft Lauderdale airport where I rented mine but it is a car I did not ever have, I still have my rental car.
    I called billing department waited 5 minutes on hold and then talked to Andrea who put me on hold again and I was disconnected. Then I called back waited 5 minutes for an attendant again for the second time. This time I got Ed who was a total Idiot. He says I have to call the branch and he cant help me, yet this is the number listed on bill for billing inquiries. He says he is going to transfer the call to the Ft Lauderdale location where I would have to leave a message for help with my problem. Unbelievable!! I have now been sitting here for 20 minutes with the phone ringing and no one answering at the other end at supposed Hertz office that this idiot Ed transferred me to. So after going through 30 minutes of aggravation I have no customer service from Hertz and again as I write the phone still rings with no answer from person or machine. Its now 23 minutes.
    This is only my most recent problem with Hertz.
    I rented a car a few weeks ago that I picked up at Miami airport. I went and stayed at the Harbor Beach Marriott and had my car in Valet. A few days into my rental I go to get my car from Valet to go to an important business meeting and I have no car. After stressing out and trying to figure out where this car was and was I responsible I find out that the car was picked up by the local Hertz branch. REALLY!! why? I was not to return the car for days. I lost an hour and half of my personal time who knows how much gas was used while someone at Hertz was driving it and most Importantly I missed my Important meeting loosing a potential customer for me. When I discussed it when I returned the car they did not care at all. In addition when I questioned the girl from Hertz that brought the car back to hotel about what happened her attitude was oh well. Its now 29 minutes I have been typing and the phone is still ringing that the Hertz guy Ed connected me to that I was supposed to leave message.
    You can kiss this customer goodbye and any and everyone I can tell about this nightmare of customer service!!!!!!!!!!
    Its now been35 minutes and 22 seconds the phone has been ringing and no one at Hertz office that Ed transferred me to answers nor do I get any machine to leave message.

  20. i made a car reservation over the internet but had trouble completing the reservation. i called in to your help center where i spoke with latisha. she was one of the most gracious and patient cust. service reps i have ever dealt with. i was able to complete my reservation with her assisting me to my complete satisfaction. kudos to your corporation for selecting such competent associates. pls. rest assured that all my business partners will hear about my great experience.
    b.t.w. i asked for her last name which she was not at liberty to give but she told me her agent # is 4452.

  21. 12/17/2014

    Dear Hertz,

    You have trained your staff to be accommodating to the needs of the customer, and I personally witnessed the kind, and thoughtfulness of your staff yesterday! Namely: Joe Cruz and Jason Cruz at the Lafayette and 4th Street location (NYMAN02).

    Thank you once again for allowing me to write this review; whenever, you are treated well…, is it only fair as a Gold Member to let Hertz know they are doing a TERRIFIC JOB!

    Happy Christmas :)

    SJ

  22. I HAVE A SMALL CARWASH BUSINESS IN MONTICELLO NY. I HAVE BEEN TRYING TO GET PAID FOR WASHING HERTZ RENTAL CARS. FOR HERTZ AT STEWART AIRPORT, MANAGER CARMINE, FOR ALMOST ONE YEAR. WHY DOES HERTZ NOT PAY THERE BILLS. I AM A SMALL BUSINESSMAN AND FIND THIS UNREAL.

  23. HERTZ SAINT LUCIA. IN FEB 2015 I RENTED A VEHICLE FROM YOUR HEWNORRA VIEUX FORT BRANCH FOR 10 DAYS. HOWEVER, THE PERSON RENTING THE VEHICLE GAVE AND MADE ME PAY ANOTHER ‘PRIVATE’ RENTAL COMPANY. I WAS HOODWINKED AND DISGRUNTLED. THIS IS A PRIVATE AND CONFIDENTIAL MATTER WHICH NEEDS AN INCOGNITO APPROACH AS DO NOT WANT NAME DIVULGED. I WANT A FULL REFUND AS THIS IS A CASE OF MISREPRESENTATION AND FRAUDULENT PRACTICES.

  24. I will never use hertz again. Philadelphia airport experience is unacceptable. 35 minute wait for bus from terminal this month. Last month 25 wait for bus to catch flight. They don’t care, they have a rude and unhelpful staff and the 800 line confirm and reconfirm my reservation for times yet when I arrived my $1000 3 day rental was unavailable. After arguing for 20 minutes for the original rate I gave up and at 10 pm I left walked with luggage three blocks on a dark Airport Road to Dollar Rent-A-Car for the same days and drop off location for $500. Never again Hertz. You have a serious customer service problem. You had no less than 10 employees and two managers who had the opportunity to do the right thing but none were able to do it.You’ve lost yet another gold member.

  25. I called Hertz on 10/13/15. I explained the following situation to Paul and Kevin from Hertz customer service. I rented a car – Toyota Corolla from Thrifty on 9/17/2015@ Shannon – Invoice # RA80/8693130. On Saturday 9/26/15 as I was driving through the mountains from Cork to Kerry the clutch on the car gave out. When I first picked up the car at Shannon the clutch made noises, I should have returned the car at that time but was in a hurry to meet with relatives.

    I have rented cars in Ireland (2009) was the last time (as well as the 60’s, 70’s,& 90’s) all manual drive with no problems. I learned to drive with a manual clutch and never had problems. I also owned a Corolla. When the car broke down, Hertz gave me another Toyota (same model Corolla) and I experienced no grinding or problems with that car the last five days.

    I was astounded when I received a charge of $2784.56 for vehicle damage. I checked with my insurance agent in Massachusetts and he did not think I would be liable for these damages. You have probably rented this car numerous times and whoever drove it wore down this clutch.

    I am a 70 year old retired teacher/principal who raised five children and can not afford such a repair. The only way I can afford visiting Ireland Is staying with cousins and the cost of this repair is twice what I paid for the entire trip. Also, I do not feel the manner in which this was handled was ethical and proper. No one from Hertz mentioned I would be charged for repairs to a worn clutch. I was rushing to get a plane and not thinking I was responsible for the maintenance of the car.

    I do not feel this situation was handled ethically or properly. I always tried to teach my students business ethics and customer respect. If I had been in an accident I could understand my liability. But to be responsible for other drivers wearing down a clutch and to charge me such a large amount is in my view not just or ethical. Kevin from Hertz Customer Relations said it was going to be reviewed. I await your reply. Thank you. Pat O’Shea

  26. From: Carlos Greco [carlosgreco77@gmail.com]
    Sent: 23 September 2015 18:58
    To: Customer Service
    Cc: Victoria Mariuzzo
    Subject: Reimbursement

    Dear Sirs

    Back in Argentina I am asking the reimbursement of the payment made in

    Invoice No: RA 80/8642693

    GRECO CARLOS

    I was promised to have the additional driver free.
    I took the car at Dublin office.
    Dublin City Centre – Baggot Street Bridge
    2 Haddington Road,,
    Dublin, D4

    I asked the employee to confirm the additional driver free. He went back and came with the confirmation. Mainly because I did not need it and might add it if it were free, just in case.
    The employee confirmed The Reservation included Additional Driver free.
    He gave me the CUSTOMER INVOICE CARD with a total amount of
    179 EUR.
    Please check this with your Dublin office.

    When I dropped off the car at Dublin airport, I was given the invoice with the additional driver charge of 41.85 EUR. I said it was a mistake and ask fot the contract.
    The employee said he did not have the contract in the computer (?) and he told me to go to the office at the airport.
    At the office I asked fot the reimbursement and the employee there said he did not have the contract in the computer (???) and told me to send this email.

    Please put the amount in my credit car.
    Thank you.
    Carlos Greco

  27. In these past few months, we had an unpleasant experience with Enterprise Rental. Since we would be needing another rental, we decided to try Hertz instead. We made a reservation, but we did not use use it.
    It so happened that in the same time frame, our daughter hit a deer on the road and she needed a rental car. So, we suggested Hertz. Her initial experience was awful. Morgan Branham @ Ballwin Hertz (Missouri) made her wait so long, that she decided to leave and try the next day. When she got the car the following day, the transaction was done incorrectly. Nick Merten rented the car under our reservation (for a Frontier). That was corrected and all was well until a few days later, my daughter was broadsided by a car while she was driving through a quiet neighborhood with her 4 year old son in the back seat.
    She went back to exchange the car. In the process, she forgot to retrieve our garage door opener. When she realized this the following day (Friday), she immediately called. Morgan told her that she would call her back. She never did. My daughter called again, but like in other instances, the office was closed and the Clayton office answered. The man was very nice and told my daughter that he would call her back with the information of how to obtain our door opener back. He did call and said that she needed to contact Ballwin and speak with either Morgan or Nick. They would assist her.
    They never did. Finally, on Monday, she called again and was told that the car was sent to be fixed to the Airport location and she needed to pick up the opener herself. Our daughter was not given any assistance as to whom she could speak to there. We don’t understand why she was not given this information Friday. It is not very safe these days, to have a garage door open in an unknown location. We feel vulnerable and unsafe.
    So, my wife called once more and Morgan answered. She was rude and blunt not even trying to be serviceable or helpful.She gave my wife the number to call and that was it. She even went further to state that it was not her door opener and it was our problem not hers and she warned my wife that she was going to hang up. That is when my wife called a “bad employee”, nothing else, and she hung up.
    This is the kind of service that can be called poor. This is no way to provide good customer service. As a courtesy,she should have helped us make contact with the appropriate person @ that location. If they were aware of the issue, it could have been resolved promptly and efficiently.
    The two persons @ Ballwin are bad employees. The need to learn what customer service is really about. They have no clue of the appropriate behavior when treating a customer. We feel disrespected and mistreated.
    Today, we have to try and call the number we were given to try and find the article my daughter left behind. I am sure that this is not the first time anyone leaves and object behind. If customers are going to be treated this badly, they will not come back.
    We have used Hertz in Puerto Rico and had a positive experience. We are not going that route again. There are plenty of car rental companies that we can use.
    Feel free to call us if you would like further information.
    Sincerely,

    Carlos and Ampi Burgos
    636-256-8018

  28. Has anyone here have an answer back? I rented a car from these shishty people from Tulsa OK location number is 753602 on Peoria. And this is my story. I tried to leave an email on their site and filed out a crap load of information they wanted, get this. there was NO SUBMIT button, 10 minutes out of my short life gone! Anyway this is what I am trying to send.
    First of all just to write an email, is all this information necessary? Anyway, I am not happy the way things were handled, I will NOT be using Hertz for anything again! Someone messed up my drop off date and place and Hertz charged extra costs to my card. And why isn’t tax charged when you rent? I CANNOT get my money back from this mistake, for 21 days!! I am now paying for this. The money is being held from me using. Because of some incompetent person. Some of us really need that $199.00! From a 114.00 bill then they added 12.54 to my bill I guess that was for tax on the car. I have called several times to resolve this because I only had $10 left on my card and almost caused a heart attack! This is totally unacceptable. And your company is probably as big or bigger then AT&T and really don’t care if one person says I will not use them again! I will not use AT&T ever either. So out of touch from customers. But that one person will tell other people not to use them trying to rip people off! I understand you need a deposit but some of these charges I got were ridiculous! Because someone put the wrong date to drop off, so you charged me for 3 or 4 days till I brought back the car and now my card has the money on hold. Then I cant send you an email from YOUR site and filled it all out with no submit button, good work!
    Thanks,

  29. Oops forgot to say I got their so called deal. charged me 19.80 for 4 days then 1 day at 30.46 I paid in advance for a good deal! with my card. No wonder they are so cheap! They have no customer service!

  30. I will never rent with Hertz again. I rented a car from Cortez Colorado last week and returned the car to Camelback road, Phoenix, AZ. I forgot my wallet in the car. When I called the company they said that everything was in the wallet, and the manager told me that she would mail my wallet that day. Several hours later I noticed that charges were going through on my credit card!!! Someone had taken my cards out of the wallet and started making purchases. I have called the manager of the store location several times to complain and she is ignoring my calls. She told one of the employees to inform me that the post office must have stolen all of my stuff after she mailed it. I recieved my wallet today and all my cards are in there so someone that works at Hertz clearly used them before mailing the wallet. I have called Hertz customer service line, however no one is responding. This has been a terrible experience. I now have to set up alerts on all of my credit accounts.

  31. Hertz is a company that completely lacks integrity, fails miserably in the communication with customer departments and has staff that do not respond to any form of communication whatsoever, right as far as the CEO of the South Africa branch of Hertz Rental Cars. We have even sent a letter to complain to SAVRALA about the lack of the integrity and professionalism of Hertz, as they refuse to pay a claim where a Hertz vehicle ploughed into the back of our son’s vehicle. They deny liability and refuse to repair our son’s vehicle, saying that their customer was in breach of his contract with them. I wish they would take ownership for their business and get someone to act with integrity!

  32. On Christmas night, we found that our National car rental office at HPN had closed at 5PM, even though we had a confirmed reservation for 9PM. No other rental company had any cars available and there were no taxis available to get to our hotel 45 minutes away. After telling us that Hertz had no cars available the desk agent went in the back and spoke to your Manager, Mayra Torres-Cardona. Ms. Torres-Cardona said that she had a small car, which would not be good for our rental from HPN to Florida, but that she could give it to us. She suggested that we could arrange for a full size car for the long trip at our leisure after getting to the hotel in CT.

    Ms. Torres-Cardona literally saved our Christmas trip by going that extra step when all the other rental companies didn’t. National Car rental is now off our list of companies we will use in the future, and Hertz has jumped to the top because of Ms. Torres-Cardona. I do not know how you reward your Location Managers, but I hope that you see your way to making her 2016 a little better.

  33. Your agent, Debbie CSR, was WONDERFUL to us at the rental desk!!! She was knowledgeable, professional, and caring. We are pleased with out service, delighted with our rental car, and–thanks to Debbie CSR, we’ll be back!!!

  34. I sent a email to you a number of days ago in regards to a double charge on a rental. on Jan 7, 2016 i repaid $627.20 for a car to be picked up on 1/13/2016
    I was going to keep the car until 1/19/2016 My plans changed and I turn the car in 1/16/2016 and was charge another $235.76 for a total charge of $863.06 I think this is a large charge for using the car only less than 96 hours.

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