Contacting Hertz Customer Service Center
Hertz is a rental car company that operates in airports and in standalone stores across the United States. You can find a local rental agency via the official website and book the rental from the comfort of your home even if you are traveling thousands of miles away to the destination where you’ll pick up the vehicle.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Hertz customer service phone numbers are available by phone what appears to be 24 hours a day. There are customer service hours for the Past Rental and Gold Rewards lines (6 A.M. to 9 P.M. CST), but no hours are listed for general customer service or other specialty phone numbers.
- Rental Assistance (Future): 1-800-654-3131
- International Rental Assistance: 1-800-654-3001
- Reservations: 1-800-704-4473
- Emergency Roadside Assistance: 1-800-654-5060
- Extend a Rental or Change Location: 1-800-654-4174
- Hertz Website Customer Assistance: 1-877-826-8782
- Billing Questions (Past Rental): 1-800-654-4173
- Gold Rewards: 1-888-999-4900
- TDD: 1-800-654-2280
There are plenty of customers who still believe in the power of a written letter. Those customers can use the post office box for Hertz for mail communication, but if you need to make changes to a reservation or communicate with customer service about a time-sensitive matter, do not use mail delivery.
The Hertz CorporationP.O. Box 25301Oklahoma City, OK 73125
GO to https://www.hertz.com to check prices, book a reservation or change a reservation. The official Hertz website also provides customers with an email form they can use to contact the customer service department. The email form does ask for rental-specific information, but that information does NOT have to be entered to send the form. If you are looking for a credit form for the Mileage Program go to https://www.hertz.com/rentacar/partner/index.jsp?targetPage=ftRetroFormView.jsp.
Customer Service Email
The customer service email form https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsView.jsp can be used to contact an agent 24 hours a day 7 days a week. You can also email customer service requests to: email@example.com to the message we received after sending an email using the customer contact form.
Facebook and Twitter accounts are available for quick questions that don’t require contacting the customer service department directly. Often, if the customer service representative on Facebook or Twitter cannot answer the question at hand they will tell customers how to best receive the information or support they need.
The experience a customer has when calling customer service often tells a lot about a company. The automated system for Hertz is poorly structured. The initial automated response took us through a few options attempting to route the call. We pressed 0 and another message started. This time the Hertz company was warning us about a $200 charge that would be placed on our credit card or debit card when we reserved. The charge is pulled in addition to the estimated fee of renting a vehicle. There is also mention of a credit report pulled if reservations are made with a debit card. We’re pretty certain these two topics are the top two reasons people complain to Hertz customer service. We pressed 0 after the warning messages and our call was placed on hold. We waited a total of 4:17 for a customer service representative to finally answer the call. When she did answer we requested a quote for a multi-rental trip to three destinations. The agent suggested we check prices on the Hertz website.