Contact HEB Customer Service

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Contacting HEB Customer Service Center

HEB is an independent food store established in 1905 in Texas. The company expanded exponentially over time and now more than 150 stores are currently open in Mexico and Texas. HEB expanded in recent years to include more general merchandise, lending even more to the similarities between HEB and Walmart.

Contact Info:

HEB customer service is available via phone, email and standard mail. While mailing a letter may seem like the easiest option it is also the option that takes longest to receive and respond.

Phone Contact Numbers

The HEB customer service department is open from 8 AM to 5 PM Monday to Friday. There are no weekend hours, but there are other means of initiating contact on the weekends.

  • Corporate: 1-210-938-8357
  • Customer Service: 1-800-432-3113

Mailing Address

There are times when talking with someone is not enough or maybe you want to praise or complain about the person you spoke with on the HEB customer service line. You can write to HEB Corporate office at:

HEBAttn: Customer RelationsPO Box 839999San Antonio, TX 78283

Customers contacting HEB customer service for a problem that requires immediate attention should attempt to call or email an agent before writing a letter. It could take weeks for a customer service agent to respond to a letter, but only minutes for a call or days for an email.

Official Website

HEB‘s official store website is online at http://www.heb.com/. The website gives readers insight into new store openings, the store history, current sales and coupons. The store also offers prescription medications so customers can request refills from the official website.

Customer Service Email

Customer service options have expanded in recent years to include email and social media sites. HEB customer service can be contacted any time, day or night, but email using the email contact form at http://www.heb.com/contact-us/contact-us.jsp.

HEB customer service is also available on Twitter or Facebook .

Our Experience

HEB is a Texas-based company so customer service calls are answered 8-5 CST, not local time. We called the customer service number and much to our surprise the call was answered by a HEB customer service agent at 18 seconds into the call. There is no automated system or list of options – just a customer and a customer service agent.

We asked the HEB customer service agent if the company had any plans of expanding into other states. She said the corporate office would be the best bet for answering that question.

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15 Comments on “Contact HEB Customer Service
  1. I wanted to know if H.E.B. ever thought of building a market/super H.E.B. in Lufkin? We have a small old H.E.B. but there is a lot of people that don’t like to shop there because it’s so small and doesn’t look clean. I think it’s because it’s a old building. You have great price’s and i think if there was a market H.E.B. here you would give the other merchants a run for our money. Lufkin is growing and i hope H.E.B. will be partof it’s growth. There is a vacant building here that is 68,500 sqft with plenty of parking and in a great location. Any feed back would be appreciated.

  2. The worst customer service of any grocery store. Charging premium prices not delivering on the service. You guys suck

  3. Think you need to take another look at your recent meat market commercial showing butchers changing shifts after processing meats. YOU NEED TO put a sombrero on one of them as it just infuriates me to see steaks and other beef products in your stores that in very tinly letters say “procuct of Mexico”. As a Texas ranchers wife it infuriates me to see Mexico beef in our stores. Plenty of cattle in this big state for your customer needs. You should put that meat in your Mexico stores only. Your stores are great overall but I will continue to point out to fellow shoppers when I can of the Mexico beef, They are shocked as well to hear. Bad enough we have their veggies at times, fozen too when Texas farmers cannot get water debt Mexico owes for Texas irrigation. BUY LOCAL is my advice.

  4. HEB HAS ONE WEEK FROM TODAY THAT THEY STOPPED FRESH OR FREE POLICY. CAN YOU BELIEVE THAT EXPIRED ITEMS ARE STILL STOREWIDE AND NO ONE FROM OUTSIDE IS CHECKING THEM ANYMORE. THE WORD IS THAT WITH THE FRESH OR FREE POLICY AND HELP FROM THE PUBLIC THE STORES COULDN’T KEEP UP WITH EXPIRED ITEMS. THE SPOKE PERSONS SAY THAT HEB EMPLOYEES WILL CHECK. YOU’VE SEEN HOW THEY CAN’T KEEP UP WITH EXPIRED ITEMS. THEY WISH FOR CUSTOMER TO TAKE ITEMS AND NOT COMPLIANCE OF EXPIRED FOOD. THE PEOPLE WHO PRACTICE FRESH OR FREE POLICY ASSURED THAT MOST EXPIRED ITEM WHERE FOUND. EVEN THAN THEY CONTINUE TO OVER LOOK EXPIRED ITEMS. HEB MUST HAVE A GOOD LEGAL SERVICE HAS SOON HAS PEOPLE GET SICK.

  5. Awful bolillo bread made in Heb store San Pedro and oblate i drive to 410 marbach Lincoln Hts Military and zarzamora HEB`S to buy nice and tasty bolillos bread please send someone from zarzamora store to SAN pedro Oblate so i dont have to drive so much .Ilove HEB THANKS.

  6. I went to the HEB on military & zarzamora for groceries I bought 8 luchable that said and was posted buy one get a free pack of turkey franks (weiners) there were no yellow coupons so when I went to pay the manager (Josh V) said I couldnt get them, I told him it was the stores sale but he wouldnt do it, so I didnt get the free item even though it was the stores sale, then I bought 2 bags of mothers cookies and it said buy one pack and get a free orange crush but he was very rude and said I could only get one, I showed him where the coupon said I could use four coupons, one coupon per purchase, the coupon was on the bag of cookies, so I will let that company know about my experience, I spent over $100.00, but I will start grocery shopping at walmart from now on, that manager needs customer service training, I have a good mind to take everything I bought back and get a refund, and let everyone know how I was treated and to avoid that store cause it was a horrible experience.

  7. This is to inform you that your store in Mission TX on Hwy 83 is absolutely the finest store I have ever shopped in. The staff are so incredibly helpful, friendly and professional. EVERY time I have asked for help, they immediately leave what they are doing and show me exactly what I am looking for. I cannot say enough good about the staff at this store. THE CUSTOMER SERVICE IS ABOVE AND BEYOND what anyone might expect!!!!! Thank you to all the staff at this particular store. I hope credit will go to the right store ……. sincerely (Mrs) Aggie Walters

  8. was in the store at Texas ands Villamaria at about 3:00 pm the guy behind the counter was more interested in talking to his friend that just came on then taking care of coustmers. So I will be going to some other store from now on if they don’t want to take care of coustmers

  9. Every time I shop in HEB (Fredericksburg, TX), I seek out cashier Gloria, who makes every customer feel special, always chatting with the customer without missing a beat handling her cashier duties. She’s an excellent employee. I love seeing her smiling face!

  10. Have really been proud of doing business with a Texas home base company….but some items I depend on getting at HEB at economical prices, have been goin to sheeit….for instance, the frozen Boneless so called skinless Chicken Breast 3 and 5lb bags (which now my store in West Columbia forces the 5lb on me).

    I depended on these for part of my healthy diet and they HAD good flavor and tender texture.

    At first down hill move was the salt solution, so salty it became inedible if mixed with any other packaged food, and if boil water was reused…forget it, would have to throw out, the money was not the big problem, my time and 9 hungry mouths were.

    Now the last 3 times I have picked up the CB, they look like they came off a giant domestic turkey on 12 weeks regimen of steroids, with fat and skin on all 3 of them in a fkn 5lb bag, after cooking them on low heat for 2 hrs, they had the texture somewhere in the combination of cardboard and synthetic rubber, my girlfriend said they tasted like my Magnum Trojans.

    What is up with the brown eggs, they use to be the cheapest, now that the city folk figured out they were healthy which us country boys have known for centuries…you have jacked to the price of triple…and here I thought You doted on the country folks that put Your business on the Texas PREFFERED list….havin second thoughts now about my favorite Mercantile, guess when you get Your HyperMarket built in Lake Jackson , You will start the WalMart tactics…… Used to be Customer David McAlister, FoFolks, Texas 521×524

  11. We just had your Spinach Quiche and let me tell you, if it even beats what I’ve had in restaurants! Are other variety’s available?

  12. Can anything be done about rude, disrepectful people who go well beyond the 15 item suggested limit for the express lane. It is becoming a big problem. Maybe put a sign that says Please be respectful of other customers? Please do something before something serious happens.

  13. Why doesn’t HEB carry Trappeys pickled jalepenos? I have been buying this product for years as well as others then there taken off the selves and have no choice but to buy HEB brand?

  14. I recently spoke to your rep. regarding your small cups of ice cream not being full. I was told it was so the lid would fit and then when I told her that there was a void then she told me it was because of the weight. I guess walmart has it all wrong since thir cups a full and yours use to be. I guess you are just trying to raise your profit.

  15. HEB NEEDS RE-TRAIN TO THEIR MGRS AND SUPERVISORS TO CHECK OUT CUSTOMERS WHEN THEY HAVE 6-8 PEOPLE IN LINE TO CHECK OUT INEACH LINE. STORE AT ALEMEDA AND ROBERTS HAD TWO REGULAR CHECKERS TONIGHT AT 8 WITH AT LEAST 6-8 CUSTOMERS IN LINE WITH FULL CARTS. THE PERSON IN CHARGE JUST WALKED BACK AND FORTH UP FRONT.. I LEFT MY BASKET AND TOLD THE BAGGER THEY COULD RESTOCK MY BASKET, I WASN’T WAITING AROUND. SHE SENT HIM AFTER ME IN PARKING LOT AND SAID THEY WOULD OPEN UP A LINE TO CHECK ME OUT. I POLITELY SAID NO THANKS. WHY WOULD SHE CHECK ME OUT AHEAD OF 8 OTHER CUSTOMERS THAT WERE AHEAD OF ME, JUST BECAUSE I WALKED OUT. THAT’S SOME CUSTOMER SERVICE

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