Contacting HEB Customer Service Center
HEB is an independent food store established in 1905 in Texas. The company expanded exponentially over time and now more than 150 stores are currently open in Mexico and Texas. HEB expanded in recent years to include more general merchandise, lending even more to the similarities between HEB and Walmart.
HEB customer service is available via phone, email and standard mail. While mailing a letter may seem like the easiest option it is also the option that takes longest to receive and respond.
Phone Contact Numbers
The HEB customer service department is open from 8 AM to 5 PM Monday to Friday. There are no weekend hours, but there are other means of initiating contact on the weekends.
- Corporate: 1-210-938-8357
- Customer Service: 1-800-432-3113
There are times when talking with someone is not enough or maybe you want to praise or complain about the person you spoke with on the HEB customer service line. You can write to HEB Corporate office at:
HEBAttn: Customer RelationsPO Box 839999San Antonio, TX 78283
Customers contacting HEB customer service for a problem that requires immediate attention should attempt to call or email an agent before writing a letter. It could take weeks for a customer service agent to respond to a letter, but only minutes for a call or days for an email.
HEB‘s official store website is online at http://www.heb.com/. The website gives readers insight into new store openings, the store history, current sales and coupons. The store also offers prescription medications so customers can request refills from the official website.
Customer Service Email
Customer service options have expanded in recent years to include email and social media sites. HEB customer service can be contacted any time, day or night, but email using the email contact form at http://www.heb.com/contact-us/contact-us.jsp.
HEB is a Texas-based company so customer service calls are answered 8-5 CST, not local time. We called the customer service number and much to our surprise the call was answered by a HEB customer service agent at 18 seconds into the call. There is no automated system or list of options – just a customer and a customer service agent.
We asked the HEB customer service agent if the company had any plans of expanding into other states. She said the corporate office would be the best bet for answering that question.