Contacting GameFly Customer Service Center
GameFly is an online source to rent or buy videogames and software for an Xbox, PS3, PS Vita, Wii, PS2, Nintendo DS, Nintendo 3DS and PC/Mac. Additional games can be rented and downloaded to the iPhone, Android device or iPad. The company currently has more than 8,000 titles available to customers, including a vast array of titles available to preorder.
As a member of the site, customers pay a small monthly fee in order to access rental and downloads. The company also allows members to purchase rentals for a discounted rate. With such a vast community, GameFly is committed to providing the best customer service and being better than traditional gaming retailers.
Phone Contact Numbers
GameFly provides a toll free phone number so customers can enquire about specific videogames or interruption of service. The customer care line also allows customers to track purchases and discuss problems with downloads. The customer care center is not a 24 hour service. Customers can contact customer service 1 pm to 5 pm EST.
Customer Care phone number: 888-986-6400.
The company also allows customers to send correspondence by traditional methods, including mailing communication. The address is not readily available on the website, but we found is on the support page. Mail can be sent to the following location:
P.O. Box 149362
Autin, TX 78714-9362
The official website at http://www.gamefly.com/ explains the services provided by the company. Customers can search the available titles for specific hardware, have a detailed description of the service as well as locate the pricing structure. The company also provides a section for product news and a FAQ section for new and existing customers. In order to search the website, you do not need to sign into your account.
The website also features a link where new customers can sign up for a free trial.
Customer Service Email
The customer service email http://www.gamefly.com/support/gamefly/CONTACT/#.UCEpnk1lTjJ directly sends messages to a customer service representative. The information needed to send an email, includes customer email address, name, concern, question. We sent an email question and are awaiting an appropriate response.
Customers can also send questions regarding the service by including the title of the game, platform, the date the game was returned to the company and where the title was mailed from.
When we contacted the customer service line, we were informed of the hours of operation as well as the pathway needed to talk to a customer service representative. After approximately 3 minutes navigating the options, we finally spoke to a live representative. We asked if there was an age limit for the customers signing up for the free trial. The representative answered the question promptly. The representative asked if we had any additional question and the call answered.
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