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Contact Farberware Customer Service

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Contacting Farberware Customer Service Center

Farberware is a kitchen equipment and accessory company with a name for quality. We were surprised to find a tiny website for the company that offered relatively little information with an out-of-date navigational style. Farberware is not a new company. The history of the kitchen tools reaches back to the early 1900s when SW Farber handmade various kitchen and home accessories out of copper and brass. By the 1930s, the artisan was making a coffee machine, which started the movement into kitchen appliances.

Contact Info:

If you click on the Customer Service link on the Farberware site you will notice very little information and very little font. We found just one Farberware phone number, but we found lots of email addresses.

Phone Contact Number

Farberware customer service is available from 7 AM to 5 PM PT Monday to Friday; cookware only. There are no phone numbers for the other Farberware product lines.

  • Farberware Cookware: 1-800-809-7166
  • Salton Electronics: 1-800-233-9054

Mailing Address

There is but one address for customers to reach a Farberware agent by mail and that address is dedicated to consumer support. You can address your letter to:

Farberware CookwareConsumer Relations2005 Meyer WayFairfield, CA 94533

Official Website

We found the official website for Farberware at http://www.farberware.com, but we soon realized this site was nothing more than a portal to the cookware site. The cookware site, located at https://www.farberwarecookware.com, is more of a consumer site than the main website, but we revered back to Farberware.com for contact information for specific product lines.

Social Media

Customer Service Email

You have more than a few options for contacting Farberware customer service by email. Most of the email options we’ve listed below are direct email addresses. You must log in to your email client, like Gmail, Hotmail or Yahoo, to send your message.

To use the Ask a Question page, located on the Farberware cookware site, you have to register for a free account. There does not appear to be a way to bypass this registration.

Our Experience

Farberware customer service is an automated system, like most big companies. You can choose from six options, but don’t press 0 because the system will just change to Spanish and you’ll have to restart the call. If you question pertains to an electrical device you are asked to call 1-800-233-9054 to reach Salton, the company that handles electrical appliances.

Press 1 for orders, press 2 for warranty, press 3 to find out if you have an active warranty, press 4 for warranty information, press 5 for tabletop warranty information and press 6 for all other calls. We pressed 6, which moved the call to another automated message. We pressed 1 for general questions and our call was placed on hold. According to the automated message we could be waiting about three minutes for an agent. Our call was answered in 3:17.

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Rating: 1.4/5 (18 votes cast)
Contact Farberware Customer Service, 1.4 out of 5 based on 18 ratings
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41 Comments on “Contact Farberware Customer Service
  1. I purchased the 13 pc cookware setfor both me and my sister for christmas, we were surprised to find that the pot and the 2 pans had rust after washing them, the 2 knives and the baking pans as well as the skillets are great but, wondering what to do about the pots and pans, please contact me at my email

  2. I recently received a faberware knife set as a birthday present I also was shocked when the knives rusted so easily was not pleased with this product

  3. about a month ago i purchased a pro nylon short turner i used it a few times and it broke in half turning eggs. i hope you can help me regarding this matter thank you

  4. purchased slicer from walmart about 3 weeks ago and after using one the wire came loose and would not tighten up the second one did not even last slicing two slices before the same thing happened what ever happened to your good name and products will never buy any more of your products slim

  5. Worst customer service I have experienced. I just purchased a percultor and it has a rust spot after a week of use. Now I have to pay for shipping which now the unit is costing me more than what I expected and I could have purhased a more expensive one and not have any issues. I am very dissipointed. Last time I am going to buy Faberware products.

  6. Less than 7 months ago I contacted Farberware regarding a 12 cup coffee pot that I had purchased and was less that a year old. After a very frustratung wait of close to 40 minutes waiting for a customer service rep to speak with, I finally had to leave my number. They did call me back and after sending in the cut end of a cord they sent me a replacement pot. As I said that was approximately 7 months ago. Now the new pot they sent is exhibiting the same issue. The coffee is very weak and not hot. It did work properly for a short time, but now is no longer working properly. The first Farberware pot I purchased lasted me 20 years. In the past 5 years this is the 4th pot I have had issues with. I do not have time to wait on the phone for 40-60 minutes waiting to speak to someone. Farberware Customer service does have my contact information

  7. I purchased a 15 piece Soft Grip knife set and the second time washing them I notice rust on the blades of the knifes!… I have tried to contact someone to help with with this issue but I am not having any luck!.. If anyone knows who or how I can contact them let me know… Thanks

    • I purchased the same set a few months ago, not only do they have rust spots, three of the steak knives have come apart while I was using them! Be very careful the knife part will separate from the rubber handle.

  8. 2 weeks ago I replaced my old 8-cup coffee pot with a new one. The old pot worked beautifully, made a great cup of coffee and finally died. The new pot is made with inferior grade stainless steel. The coffee is not strong enough no matter how much coffee we add and the coffee grounds overflow the basket leak into the coffee. We have taken to using 2 filters, but to no avail. I am so disappointed in Farberware.

  9. Some time ago I had purchased Farberware Knives at Meijer, I was so pleased at FIRST, then as time went by my knives started to RUST. WHY? I would carefully wash and dry them buy HAND and replace them into the knive holder. Then they were rusting and after I dried them even more carefully I noticed water was coming from the handle, so when I was putting them into the holder water was running down which caused the rust. Who is responsible for this, and why did I have to pay for this!
    I have no receipt, no proof, only my word, that used to be enough. Where’s your word for backing your NAME?

  10. Purchased a Farberware percolator in Dec. 2011 through Amazon/Geros and it has quit working July 18,2013. Can’t return to Amazon, how can I be compensated for the Farberware faulty appliance that only lasted 16 months? I’m very disappointed, as I thought Farberware was a well made product.

  11. I received a silver knife set for Christmas. I really like it. I use the paring knife all the time. I was cutting a onion the other day and the knife broke and cut my hand, I was lucky it on cut it a little bit. The onion wasn’t that hard to cut but the knife was slicing crooked when it broke. I wanted you to know this happened. I would not want this to happen to someone else. Thank You, Nancy

  12. Just want Farberware to know that I will never purchase any product from your company ever again.
    The can opener I purchased has stopped working after about a month of use!! Really?? Do you people not try out your own products? I have read reviews as well and see that I am not alone in my can opener problem, but see people have other issues as well.
    OXO was recommended on Cook’s Country Kitchen. I will try them.
    Shame on you for shoddy products. You get no more of my money.
    Rosie Taylor

    • I have a similar can opener issue. The first one I bought broke after a short time, and Farberware promptly replaced it. The replacement broke on the first turn on the first 15-oz can I wanted to open. The return postage is nearly as much as purchasing another one. I don’t know what to do. I don’t want to be negative, but I feel like I’m just wasting time and money.

  13. I bought Farberware pots and pans 35 years ago and still have and use them last week went to Canadian tires in Toronto Canada bought a your can opener used it 6 times ,it has fallen apart to a points of six pieces, look at the packed which I still had it, MADE IN CHAINA. SHAME ON YOU ,WILL NEVER BUY OR RECOMEND YOUR CO AGAIN

  14. My tea kettle blew up this a.m. I have electric stove, burner was set on med low, spout was open and I left the room, and was preparing to make jello. Thank God I was not in the room and my little dog had just left the area as well. Scalding water went all over the kitchen area with the lid blowing off. It was a horrible experience. I have never had an experience like this before and I have owned several tea kettles. What happened?? The pot is approximately two years old, beautiful burgandy color, 2 1/2 quart size.

  15. good morning. i am 62 years old and love percolated coffee. i am truly disgusted with your coffemakers. do you not read blogs and complaints. your coffee makers are not what they were in the 1970′s. when are you going to wake up and fix the thermostats on them. they last anywhere from 12-18 months and then they’re shot. they dont finish brewing, coffee is warm and weak. there are enough of us out there that have used keurigs and mr coffee makers and all the others, but always come back to percolated coffee. with good reason! for us there is nothing like percolated coffee!! wake up and fix your problems. go public tell your faithful that you are launching a new and more reliable product and maybe you will win your following back. but since you people bought over farberware you ruined a beautiful product. time to blog this on social media to boycott you!!! sincerely, marjorie p.

  16. I purchased a stand mixer, and although it is four years old, I rarely used it. Today I took it out and the on-off button has disappeared and the release button won’t stay in. I thought I was buying a quality mixer. I am so disappointed with this produce.

  17. hello I am 64yrs old and believe nothing is better than percolated coffee. I bought the 2-4 cup percolator in 2010,2011,&2012. Each one lasted about 13mths.Today is oct 6 2013 and my percolater has stopped working.I’m done.farberware needs to fix this problem.I love this percolator,but I wont buy another one.$55 dollars is too much to spend on a coffee maker that only lasts 1 year.farberware quality has fallen off.

  18. We had your deep fryer for five years and we loved it, when it quit working we went out and bought the same one, to our surprise it lasted a month after using it three times, no box or receipt, we had to buy another one, we choose Presto cool daddy, we are to scared to buy your product again.

  19. I purchased a can opener from them and it stopped working after 3 weeks I was thinking surly this is just a glitch so I bought the very same product 1 month and it will not open a can. I have tried to contact them threw there web site and found its just a portal for their crappy products.. well never again I will surly preach and warn any and all friends and family about this !

  20. After reading other posts, I’ve decided to throw out my rusted Farberware whisk. The customer service site isn’t available probably because there is no customer service from this company! I’ll stay away from this brand in the future.

  21. I will never again use my money to support brands like Farberware.Customer service is a fake .Please stay away from this brand in the future. RUUUUSSSTTTT IN ALL PRODUCTS.

  22. Got your electric percolator as a gift from my daughter last Christmas starting using in June of this year and now it doesn’t perk all the way and the coffee is like colored water no matter how much coffee you put in. What a joke Im going back to the stove top percolator. Stop sending all your stuff to hina and maybe the Faberware name will once again be a household word. I live in Bronx and remember when Faberware factory was about 2 miles from my house on Bruckner Blvd.

  23. I had purchased a manual can opener awhile back and shortly after using it the handle seemed to not grip any longer, so I called an they sent me another opener very fast….. now the same thing is happening again. what is up with this product?

  24. I am among the many, yes many that think your coffee makers are the worst. My coffee is weak no matter how many scoops i put in. The leaks i have to pour over the sink. i too am going to use public social media to tell as many as possible about your product.

  25. My husband bought a farberware electric skillet a couple weeks ago. Last night while making a spaghetti dinner the glass lid shattered into my sauce wasting my money time and effort. Leaving my family having to find something else to eat was frustrating. I’d love to get my money back for my food and that skillet.

  26. I purchased a Farberware Stainless Steel coffee pot about 3 years ago and it has already stopped working. This was not cheap. One of the reason I purchased it was because it had water filters – but of course, a month after I had the coffee pot, you stopped making the filters. Now – after spending A LOT of money on this appliance, it has stopped working…what a rip off. I will not be replacing it with another one of your products. I should have stuck with Mr. Coffee that lasts a lifetime!

  27. well..i was going to ask about warranty info for my scissors but after reading how many people are frusterated with your company and its products ill just throw them away and choose a more reliable brand.

  28. Farberware has always made products we could rely on…..my mother had many products….recently,my wife bought a can opener for about $15.first time using it would not open a can.I tried and noticed pieces of metal chipping off the gears….are you kidding me….Did you eliminate your quality control dept.?….if it was made here ,shame on us….if made elsewhere ,shame on you…..another trusted name lost to greed…..we ,meaning all my family and friends will never buy another product of yours.!

    • Kevin, I totally agree about the PAST products being quality… I also bought the can opener that doesn’t leave sharp edges on the can and within a short amount of time it was leaving little bits of metal and refused to finish opening the can… the gear kept slipping and the wheel that is supposed to do the lifting to help the gear teeth grab, will NOT TURN! Ugh. If the thing worked properly, it would be worth the money but it doesn’t.

  29. I purchased what i thought was going to be a great Sanchoui knife & a professional hand can opener. The knife wouldnt even cut an onion, it was so dull, and the can opener i took back because i couldnt even open 2 cans of green beans for Christmas. I had to borrow a good knife and can opener from my neighbor. Needless to say, i had to return the items i purchased at walmart. Do not believe i will try another product or recommend farberware to anyone i know. Very unhappy with the two products i had to return.
    Tonya

  30. I have tried to contact Farberware Customer Service by e-mail several times and the e-mails were returned(????) I called customer services and was placed on hold for 40 minutes, when I gave up. Is there anyone at the other end of the ‘wire’?

    Jim

  31. Recently purchased a Farberware 8″ Nonstick EGG Poacher cookware; A serious burn to the fingers and /or hand and body can result if the person tries to remove the lid to check on or remove the eggs from the unit. I would suggest that a Teflon or other non-conductive knob/handle be incorporated as a part of the lid. We are very happy with the cookware other than the recent accident my wife had. Thanks Paul

  32. About a month ago, I purchased one of your can openers. In brief, it doesn’t open cans – at least not after the first can – in under 10 minutes of re-doing the cut over and over while can contents spill everywhere. The cutting wheel continually skips off the can. I’ve tried greasing the wheel, changing the angle, holding the opener as hard as I’m able. Nothing works.
    Unfortunately, I threw away the receipt and cannot return the product I paid 10.99 for PLUS 12% sales taxes…a total of $12.30. As far as I can remember, it was the first Farberware product I’d bought and did so because I thought it was a good brand-name. Never again. If you can’t manufacture a simple can opener, why should I trust any other Farber products?

  33. Having now read all the other customer complaints, all I can say is that the company needs – and deserves – a few successful class actions suits. Maybe THAT would smarten it up.

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