Contacting Farberware Customer Service Center
Farberware is a kitchen equipment and accessory company with a name for quality. We were surprised to find a tiny website for the company that offered relatively little information with an out-of-date navigational style. Farberware is not a new company. The history of the kitchen tools reaches back to the early 1900s when SW Farber handmade various kitchen and home accessories out of copper and brass. By the 1930s, the artisan was making a coffee machine, which started the movement into kitchen appliances.
If you click on the Customer Service link on the Farberware site you will notice very little information and very little font. We found just one Farberware phone number, but we found lots of email addresses.
Phone Contact Number
Farberware customer service is available from 7 AM to 5 PM PT Monday to Friday; cookware only. There are no phone numbers for the other Farberware product lines.
- Farberware Cookware: 1-800-809-7166
- Salton Electronics: 1-800-233-9054
There is but one address for customers to reach a Farberware agent by mail and that address is dedicated to consumer support. You can address your letter to:
Farberware CookwareConsumer Relations2005 Meyer WayFairfield, CA 94533
We found the official website for Farberware at http://www.farberware.com, but we soon realized this site was nothing more than a portal to the cookware site. The cookware site, located at https://www.farberwarecookware.com, is more of a consumer site than the main website, but we revered back to Farberware.com for contact information for specific product lines.
Customer Service Email
You have more than a few options for contacting Farberware customer service by email. Most of the email options we’ve listed below are direct email addresses. You must log in to your email client, like Gmail, Hotmail or Yahoo, to send your message.
- Customer Service: email@example.com
- Electrical Appliances: firstname.lastname@example.org
- Tableware: email@example.com
- Ask a Question: http://meyer.custhelp.com/app/utils/login_form/redirect/ask
To use the Ask a Question page, located on the Farberware cookware site, you have to register for a free account. There does not appear to be a way to bypass this registration.
Farberware customer service is an automated system, like most big companies. You can choose from six options, but don’t press 0 because the system will just change to Spanish and you’ll have to restart the call. If you question pertains to an electrical device you are asked to call 1-800-233-9054 to reach Salton, the company that handles electrical appliances.
Press 1 for orders, press 2 for warranty, press 3 to find out if you have an active warranty, press 4 for warranty information, press 5 for tabletop warranty information and press 6 for all other calls. We pressed 6, which moved the call to another automated message. We pressed 1 for general questions and our call was placed on hold. According to the automated message we could be waiting about three minutes for an agent. Our call was answered in 3:17.